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Final Project Milestone Two 1

This document outlines the requirements for Final Project Milestone Two. It illustrates the importance of training needs assessments in determining an organization's training needs. It describes the key components of a needs assessment for Customer Service CARE Business Partners at Maersk, including organizational analysis, task analysis, and determining required training areas. It explains the importance of SMART objectives and developing learning activities tailored for the role. Adult learning principles and experiential learning methods should be incorporated into the training program.

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63 views4 pages

Final Project Milestone Two 1

This document outlines the requirements for Final Project Milestone Two. It illustrates the importance of training needs assessments in determining an organization's training needs. It describes the key components of a needs assessment for Customer Service CARE Business Partners at Maersk, including organizational analysis, task analysis, and determining required training areas. It explains the importance of SMART objectives and developing learning activities tailored for the role. Adult learning principles and experiential learning methods should be incorporated into the training program.

Uploaded by

MUNSIF JAWEED
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FINAL PROJECT MILESTONE TWO 1

Final Project Milestone Two

Student’s Name

Institutional Affiliation

Course Number: Course Name

Instructor

Due Date
FINAL PROJECT MILESTONE TWO 2

Illustrate the value of a training needs assessment in an organization in general, supporting

your response.

Training needs evaluations are essential to a workplace because they offer HR with a

picture of different ways to optimize production and thus improve results. By enhancing it, the

organization can become a bigger, more competitive firm in the corporate world. A strong

organization has a decent talent that renders it better, so finding the best training approach for the

right fields of the organization will guarantee that it remains a strong company.

Describe the components of a needs assessment used to determine the training

requirements of a Customer Service – CARE Business Partner at Maersk.

To start with the first phase that HR must consider is an "Organizational Analysis".

Through data analysis, findings, employee retention, and efficiency, HR may identify

opportunities for change, recruiting, and personnel. The second part is "Task Analysis". This

aspect includes reviewing the work description and criteria to determine the tasks are undertaken

in a specific job and the "knowledge, skills, abilities, and other attributes (KSAOs)" required to

execute those (Snell et al., 2016). Finally, once all the data is obtained and compiled, HR will

then decide what sort of instruction is required in which fields.

Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-

oriented (SMART) objectives for a training plan.)

SMART elements are used in the execution of teaching and training practices. If the

company were to adopt these initiatives to their own personnel and training projects, they could

retain dominance in the competitive business world. They seem to have highly skilled experts

who are already operating with them so they also need to strive to develop their skills to make

them productive so that they remain a profitable company all over the world.
FINAL PROJECT MILESTONE TWO 3

Explain the importance of developing learning activities for a Maersk Customer Service –

CARE Business Partner training program.

It is essential to create learning experiences that are compatible with the role description.

Maersk must continue training project since this particular role is the very first interaction the

vendor or customer would have with the company.

Describe how you would incorporate adult learning principles and methods of experiential

learning from this course into the Maersk Customer Service – CARE Business Partner

training program.

The effective way to prepare for this sort of job is to set out a mix of training programs

that will render the new employees getting comfortable with the organization, how it began, what

individual departments are doing, and where the organization is headed, internationally. If the

employee understands as an adult, he can use his past job experience in their current role.
FINAL PROJECT MILESTONE TWO 4

References

Snell, S. A., Morris, S. S., & Bohlander, G. W. (2016). Managing human resources.

Valerio, A. M., & Lee, R. J. (2005). Executive coaching: A guide for the HR professional. John

Wiley & Sons.

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