Hierarchy of COBIT Processes to Achieve IT and Business Goals

d Based on mapping in ISACA's COBIT process cabability assessment model

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COBIT Process Goals Goals

Financial 5 44
1. Stakeholder value of business investments 1 13
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes
1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 14 Availability of reliable and useful information for decision making
1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
2. Portfolio of competitive products and services 1 12
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
 ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 14 Availability of reliable and useful information for decision making
1
ITRG 16 Competent and motivated business and IT personnel
1
ITRG 17 Knowledge, expertise and initiatives for business innovation
1
3. Managed business risk (safeguarding of assets) 1 12
ITRG 01 Alignment of IT and business strategy 1
ITRG 04 Managed IT-related business risk 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards
1
ITRG 14 Availability of reliable and useful information for decision making
1
ITRG 15 IT compliance with internal policies
1
ITRG 16 Competent and motivated business and IT personnel 1
4. Compliance with external laws and regulations 1 6
ITRG 02 IT compliance and support for business compliance with external laws and
regulations 1
ITRG 04 Managed IT-related business risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 14 Availability of reliable and useful information for decision making 1
ITRG 15 IT compliance with internal policies 1
5. Financial transparency 1 1
ITRG 06 Transparency of IT costs, benefits and risk 1
Customer 5 37
6. Customer-oriented service culture 1 9
ITRG 01 Alignment of IT and business strategy 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
 ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
7. Business service continuity and availability 1 4
ITRG 01 Alignment of IT and business strategy 1
ITRG 04 Managed IT-related business risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 14 Availability of reliable and useful information for decision making 1
8. Agile responses to a changing business environment 1 9
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 04 Managed IT-related business risk 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 16 Competent and motivated business and IT personnel 1
9. Information-based strategic decision making 1 7
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 14 Availability of reliable and useful information for decision making 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
10. Optimisation of service delivery costs 1 7
ITRG 01 Alignment of IT and business strategy 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
 ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
Internal 5 30
11. Optimisation of business process functionality 1 9
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 14 Availability of reliable and useful information for decision making 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
12. Optimisation of business process costs 1 3
ITRG 01 Alignment of IT and business strategy 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
13. Managed business change programmes 1 5
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 04 Managed IT-related business risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
14. Operational and staff productivity 1 4
 ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 16 Competent and motivated business and IT personnel 1
15. Compliance with internal policies 1 2
ITRG 02 IT compliance and support for business compliance with external laws and
regulations 1
ITRG 04 Managed IT-related business risk 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 15 IT compliance with internal policies 1
Learning 2 13
16. Skilled and motivated people 1 6
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 04 Managed IT-related business risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
17. Product and business innovation culture 1 6
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1