Pink Elephant

Catalog Of Services
Fall 2014 Edition
Knowledge Translated Into Results

Version 1.0
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 Pink Elephant – IT Management Experts Table Of Contents

Education & Training

Courses & Certifications.............................................4
ITIL Certification Scheme............................................4
Education Formats......................................................4
With a proud and rich 30 year ITIL Foundation Certification......................................5
history, Pink Elephant is the ITIL Capability Certification.........................................5
world’s #1 supplier of ITIL® ITIL Lifecycle Certification...........................................5
and IT Service Management ITIL Expert Certification..............................................6
COBIT® Certification....................................................6
(ITSM) conferences, training and
ISO Certification..........................................................6
consulting services. To date, over PRINCE2® Certification...............................................6
350,000 IT professionals have Lean IT Certification....................................................6
benefited from our expertise. IT Asset Management Certification............................6
Project Management Professional Certification.........6
This Catalog Of Services provides ITIL Overviews.............................................................6
you with information about “How To” Instructional Workshops............................7
the vast array of products and Business Simulation Workshops................................8

services Pink Elephant offers Special Offers

to help you meet your IT and Stay Connected To Pink..............................................9
business goals. Pink’s Special Offers...................................................9
Money Back Guarantee..............................................9

Consulting
Consulting.................................................................10
Consulting Workshops.............................................. 11
PinkSCAN™..............................................................12

PinkONLINE
PinkATLAS™.............................................................13

Conferences & Special Events

PinkNORTH14............................................................14
Pink15........................................................................14
Annual IT Excellence Awards....................................15
Call For Speakers .....................................................15

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 Education & Training Education & Training

Why Choose Pink For Courses & Certifications ITIL Foundation Certification
Education: Pink Elephant is proud to offer the industry’s most comprehensive portfolio of ITSM ITIL Foundation Gain 2 ITIL credits. This official ITIL Foundation certification course provides you
programs, including ITIL, ISO, COBIT, Lean IT and other ITSM best practices. with a general overview of the ITSM Lifecycle which is outlined in ITIL’s five core
• We are the recognized industry books – Service Strategy, Service Design, Service Transition, Service Operation
Pink is internationally accredited with PEOPLECERT, APMG and EXIN, independent
and Continual Service Improvement. You will receive 18 PDUs and 6 CPDs.
experts known for reliable, high examination institutes that manage the ITSM certification programs. The Project
quality education deliverables Management Institute (PMI) also recognizes Pink as a Registered Education Provider ITIL Foundation The ITIL Foundation Review will assist those who have taken a self-study
(REP). Review program or self-paced online course and wish to have an instructor-led review to
• Pink has trained more than help prepare for the official ITIL Foundation certification exam.
350,000 IT professionals in ITIL ITIL Certification Scheme
ITIL Capability Certification
• Pink is among the highest in ITIL Operational Gain 4 ITIL credits. The focus of this Intermediate course is on Event
Support & Analysis Management, Incident Management, Request Fulfillment, Problem
Customer Approval ratings: 96% Management, and Access Management. You will receive 32 PDUs and 12 CPDs.
of our customers recommend
Pink’s education services ITIL Release, Control Gain 4 ITIL credits. The focus of this Intermediate course is on Change
ITIL Master & Validation Management, Release & Deployment Management, Service Validation & Testing,
Service Asset & Configuration Management, Knowledge Management, Request
• We offer an online alternative
Fulfillment, and Change Evaluation. You will receive 32 PDUs and 12 CPDs.
for courses, including all 11 ITIL
courses, to meet the needs of the ITIL Service Offerings Gain 4 ITIL credits. The focus of this Intermediate course is on Service Portfolio
modern IT professional
ITIL Expert & Agreements Management, Service Catalog Management, Service Level Management,
Demand Management, Supplier Management, Financial Management For IT
Managing Across The Lifestyle Services, and Business Relationship Management. You will receive 32 PDUs and
12 CPDs.

ITIL Planning, Gain 4 ITIL credits. The focus of this Intermediate course is on Capacity
SS SD ST SO CSI OSA PPO RCV SOA Management, Availability Management, IT Service Continuity Management,
Protection &
Optimization Information Security Management, and Demand Management. You will receive
Intermediate Lifecycle Intermediate Capability 32 PDUs and 12 CPDs.

ITIL Lifecycle Certification

ITIL Foundation ITIL Service Strategy Gain 3 ITIL credits. For managers seeking to gain an understanding of how
to integrate IT and business processes as well as formulate stronger ITSM
The Official ITIL Accreditor 2014 strategies. You will receive 25 PDUs and 6 CPDs.

Education Formats ITIL Service Design Gain 3 ITIL credits. For managers seeking to gain a more in-depth understanding
of IT business integration and obtain practical guidance regarding the
Pink Elephant offers a variety of formats for our courses and workshops, including: management principles and core concepts required to design new, or modify
existing, IT services. You will receive 25 PDUs and 6 CPDs.
SELF-PACED ONLINE: Self-paced online courses are cost effective, time efficient and flexible since you can learn at your
own pace, anytime, anywhere. Comprehensive, accredited courseware prepares you for the official online exam – ITIL Service Transition Gain 3 ITIL credits. For managers seeking to gain an understanding of
perfect for the IT Business Leader on the go! how to consistently manage change, and the introduction, transfer and
decommissioning deployment of new or changed services. You will receive 25
INSTRUCTOR-LED ONLINE: Learn from a certified Pink ITIL Expert instructor without the inconveniences and costs of PDUs and 6 CPDs.
travel. Learn from your home or office in a regularly scheduled class or schedule one for your entire team.
ITIL Service Operation Gain 3 ITIL credits. For managers seeking to gain practical guidance of the
service delivery and support phase of ITIL’s service lifecycle model. You will
PUBLIC CLASSROOM: Learn in a traditional classroom format from a certified Pink ITIL Expert possessing an average of
receive 25 PDUs and 6 CPDs.
20 years ITSM experience. To find an upcoming course in a major city near you, visit our website for the Public Course
Schedule. ITIL Continual Service Gain 3 ITIL credits. For managers seeking to gain a better understanding of
ONSITE TRAINING: Bring the Pink education experience onsite when it is most convenient for your team and at the Improvement ROI, measurements and metrics, trending and management reporting. You will
location of your choice. This is a great opportunity to educate your team efficiently, foster team building experiences, receive 25 PDUs and 6 CPDs.
and allow for company-specific discussion to align new learning with corporate projects and goals.

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 Education & Training Education & Training

ITIL Expert Certification “How To” Instructional Workshops

Managing Across The Gain 5 ITIL credits. Become an ITIL Expert – the highest ITIL qualification! A Service Catalog The Service Catalog Implementation Overview is a dynamic, self-paced,
Lifecycle total of 17 ITIL credits are required as a prerequisite for this course. You will Implementation Overview 90-minute online offering, ideal for achieving that critical internal awareness.
receive 32 PDUs and 12 CPDs. Self-Paced Online BONUS! The Overview also includes downloads of sample Service Catalog
implementation templates and process documents, as well as Pink’s
COBIT Certification
bestselling book, Defining IT Success Through The Service Catalog.
COBIT 5 Foundation This course provides an end-to-end business view of COBIT 5 – an
internationally accepted framework for governing and managing enterprise IT How To Define & For managers who want to learn why the Service Catalog and its underlying
that supports executives and management in their definition and achievement Implement A Service service structure is the cornerstone of any ITSM program as well as how to map
of business goals and related IT goals. You will receive 19.5 PDUs. Catalog IT services to business processes and functions. You will receive 14.5 PDUs.
BONUS! Receive numerous take-aways including: sample service definitions,
ISO Certification example service structures, service specification templates, sample Service
ISO/IEC 27002 This comprehensive certification course teaches you how to structure and Level Agreement, sample Operating Level Agreement and more!
Foundation Self-Paced organize information security within your organization. You will receive 7
PDUs.
Problem Management: This interactive workshop will provide you with a practical, structured
Online Root Cause Analysis approach to applying established root cause analysis principles and
PRINCE2 Certification Workshop techniques in order to identify the sources of recurring incidents and service
downtime. You will receive 15 PDUs.
PRINCE2 Foundation PRINCE2 Foundation is an introductory course for those seeking to become
effective IT project contributors and for those who wish to obtain the IT Service Management This workshop will provide you with the strategic knowledge you will require
PRINCE2 Certification. You will receive 21 PDUs and 6 CPDs. Strategic Roadmap to navigate around common pitfalls and establish an ITSM improvement
project that delivers tangible results with the highest likelihood for success.
PRINCE2 Practitioner Through instructor-led discussions, case studies, practical examples and You will receive 6.75 PDUs.
group exercises, you’ll learn how to apply and tailor PRINCE2 processes,
How To Define & For managers who want to learn the critical success factors for defining,
themes and techniques within a project environment, and learn how to building, deploying and managing a best practice CMDB. You will receive
evaluate completed projects and project events. You will receive 14 PDUs
Implement A CMDB
According To ITIL Best 13 PDUs. Receive numerous take-aways including: a useful “data model”
and 6 CPDs. template and example; RACI matrix showing roles and responsibilities; job
Practices
Lean IT Certification descriptions to support the RACI matrix and more!
Lean IT Foundation: This course will help IT departments become customer and value oriented, ITSM Incident, Problem & Learn how to conduct a process maturity assessment and use this
Using Lean Principles removing waste, inflexibility and variability. You will receive 0.5 credits Change Clinic: How To Conduct knowledge to perform a self-assessment of your organization’s maturity for
For Continual Service of the 6 complementary credits available to put towards the ITIL Expert three processes: Incident Management, Problem Management and Change
A Gap Analysis & Develop An
Improvement certification. You will receive 15 PDUs and 6 CPDs. Management. You will receive 6.75 PDUs.
Improvement Plan
IT Asset Management Certification Courses Continual Service This is an exclusive Pink Elephant “Signature” Workshop developed by
Improvement George Spalding, co-author of the ITIL V3 core volume, Continual Service
IT Asset Management This course with optional certification is designed to impart an extensive
One-Day Workshop Improvement. This workshop will help you identify the steps required for
Foundation overview of IT Asset Management best practices and processes as well as
implementing a successful CSI practice and how to incorporate it into your
ways to embrace multiple organizational frameworks such as ITSM.
ITIL program/project.
Certified Software Asset This course teaches the importance of adhering to software regulations,
Implementing IT Service In this 3-day, boot camp style workshop you will receive the critical
Manager and how to develop a well-planned and executed Software Asset
Management Boot Camp knowledge needed to successfully set up your ITSM program and project,
Management program.
establish process governance, build your tool strategy and define your
Project Management Professional Certification deployment plans to achieve meaningful results.

PMP Exam Preparation This course is for candidates looking for further preparation before taking How To Measure, Improve & This workshop will equip you with the knowledge and tools to perform
the 4 hour PMP® Exam based on the PMBOK® Guide (A Guide to the Project Manage The Effectiveness a self-assessment of your organization’s maturity for three processes:
Management Body of Knowledge®). Of Your Service Level Service Level Management, Service Catalog Management and Business
Management Processes Relationship Management. You will receive 6.75 PDUs.
ITIL Overviews
ITIL Overview – FREE! The perfect starting point for ITIL education, our two part ITIL Overview The ITSM Leadership The agenda for this course covers five major components, beginning with
consists of a unit titled ‘What Is Service Management?’ and a unit titled MasterClass an overview on the meaning of “ITSM leadership”, and ending with case
‘What Is ITIL?’ studies of how the principles taught were successfully implemented in real-
ITIL Executive Overview Pink Elephant will provide a Senior Consultant to facilitate an executive life: Understanding & Developing Your ITSM Leadership Capabilities; Vision,
level ITIL awareness discussion to support the organization’s ITSM Strategy & Objectives For ITSM; Empowering Your ITSM Team; Focus On
awareness objectives. Achieving ITSM Success; and Learning From ITSM Success Stories.

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 Education & Training Special Offers

Business Simulation Workshops Stay Connected To Pink!

Business Simulations (or serious games) are interactive workshops in which teams of employees work on There are many ways to get immediate notifications about special
challenging issues within a simulated environment. discounts, preview announcements about new products and services,
and all the latest news from Pink!
ITSM In Action: The Apollo 13 Simulation Workshop E-Newsletters
During this very popular one-day, onsite interactive workshop, your team will learn how to apply ITIL and ITSM Sign up for e-bulletins and monthly PinkLINK e-newsletters by visiting:
concepts to a real life situation using the historical events involved in the “successful failure” story of Apollo 13. www.pinkelephant.com/ResourceCenter/PinkLink
What You Will Learn
The real-life ITSM lessons you will learn from Apollo 13 are:
• The importance and impact of defining and documenting ITSM policies, processes and procedures Twitter Facebook LinkedIn
@theitilexperts Pink Elephant Inc Pink Elephant
• The importance of defining clear roles and performance expectations through Service Level
Agreements (SLAs) and Key Performance Indicators (KPIs) Blogs YouTube Flickr
• How Incident, Problem, Change and Configuration Management are truly interdependent blogs.pinkelephant.com PinkerTube Pink Elephant
• How productivity, consistency and reliability depend upon tools that must be easy to use and
configured appropriately
• The value of automated tools within an IT environment
• The relationship between team members and cross-organizational teams is the most valuable
Pink’s Special Offers
component within an ITSM operation ITIL Expert Pass
IT Business Alignment In Action: How To Create A High Performing IT Organization If you’re on your “ITIL Expert” journey and planning to obtain all 22
credits to get this highly respected qualification, you can save up to
This two-day, onsite interactive business simulation teaches your team how to use specific ITSM processes to 50% with this very special offer!
become a High Performance IT department. Your team will be faced with the need to align its IT capabilities to
Purchase the ITIL Expert Pass starting at US $8,940 – up to 50% off
MONEY BACK
changing business needs, reflecting the current challenges facing many IT organizations. This business simulation
compared to paying for all courses separately! Take up to two years from
teaches groups how to deploy the People, Process, Product and Partner capacities to create a high performing IT
date of purchase to attend all your ITIL certification courses that qualify
department.
you for your “ITIL Expert” qualification.
GUARANTEE
What You Will Learn Team Passes Pass Your ITIL exams –
Your team will play six rounds, with each round representing one business If you can’t bring us to your location for onsite training, you can still save Foundation, Intermediate &
month in the lifecycle of the pizza delivery organization Grab@Pizza. In on our public education classes by purchasing your Managing Across The Lifecycle –
each round participants will: seats in bulk. Discounts vary depending on how Or Your Money Back!
many seats you purchase at once. We are the only training provider
• A nalyze the current performance of your IT management processes
and organization By sending a team to public courses, you to offer a money back guarantee
• Identify the business requirements and demands for IT solutions can save up to 30% off the regular price. for all ITIL courses.
• Make decisions about resources, workload and priorities With the highest pass rates in the
• Calculate the IT costs for this round and make investment decisions
FREE ITIL Foundation Course industry, it’s easy to see why we’re
• Plan application development activities and plan the Change Starting your ITIL certification journey? that confident you’ll pass. And, if
Calendar Get your Foundation level training you don’t – no worries. We’ve got
and certification FREE. you covered.
• Propose and implement improvements to align IT performance to
business needs Visit our website or call us for Check our website for full details.
all the details.

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 Consulting Consulting

Why Choose Pink For Consulting?

Pink Elephant excels at providing successful, Consulting Workshops
outcome-focused consulting services from • Our experienced consultants are industry leaders and are
concept to completion, whether you need specifically trained to adapt, adopt and combine frameworks At Pink Elephant, our goal is to deliver meaningful results by taking ITSM best practice knowledge and combining it with
strategic planning, unbiased assessments, at a fit for purpose level to fit your company’s unique situation
the critical lessons learned from the hundreds of organizations that we have helped around the world.
objective analysis, design guidance, • We provide a full lifecycle of solutions in our assessments,
implementation assistance or simply a vision Below is only a sample of the type of consulting engagements that Pink can offer. For more detailed information contact
strategic planning, implementation and continuous
of what could be. improvement coaching to help you achieve top-notch results Pink Elephant at 1-888-273-PINK or email us at info@pinkelephant.com.
The full range of Best Practice Frameworks • We apply a holistic approach considering the People, Process,
underpins the time tested Pink Elephant Workshops, Assessments, ITSM Lifecycle Stage
Product and Partner aspects unique to your organization and Overview
consulting philosophy. Our world class Guidance & Assistance (refer to page 10)
ensure they are considered throughout the consulting process
consultants work with you every step of the way. Vision & Strategy Workshop Identify your key ITSM program drivers, develop your specific ITSM
• As your trusted advisor, we transfer knowledge and skills to goals, and deliver a report on your organization’s vision – a document Visioning
Pink Elephant consultants fulfill the role of that will act as a foundational input into future planning activities.
you and your team and work with you hand-in-hand every step
trusted advisor. We share our years of hard
of the way Executive ITSM Roadmap Provide your senior leadership team with an executive level overview
work, knowledge and real world experience to
help you achieve your ITSM improvement goals. • Whatever your goal, we help you achieve it through the Overview of the people, processes, tools and partner elements of an ITSM
project that will transform your IT department from a technology- Visioning
Pink Elephant consultants support your ITSM short and long term
focused group to a business-aligned service provider.
initiative in a variety of ways:
ITSM Process Maturity PinkSCAN, Pink’s consultant-led process assessment service, will
Assessment & Gap Analysis provide you with an unbiased process maturity assessment, industry
STRATEGIC ADVICE PROJECT ADVICE PROCESS ADVICE CONSULTING SERVICES benchmark comparisons, cultural analysis, maturity gap analysis, and Assessment
Support, advice and direction Engagement at any phase Working with established Pink Elephant has developed detailed recommendations for the next steps in your improvement
to senior IT leaders embarking of your project lifecycle to teams to support the industry-leading onsite team journey.
on strategic initiatives such provide guidance, leadership design, documentation and workshops and assessments
as visioning, policy creation, and subject matter expertise implementation of specific which will be tailored to ITSM Roadmap Planning Create actionable Process, Communication, Training, Organizational
Workshop Change, and Governance Plans to move your ITSM initiative forward. Planning
governance, establishing value, to support your ITSM ITSM processes. your organization’s specific
and critical path planning. improvement goals. objectives.
Rapid Process Design Leveraging the wealth of information within PinkATLAS – the
Workshop company’s rich online ITSM resource repository – this intensive 5-day
workshop results in the design of key processes that are optimized for Planning
ITSM Program Lifecycle your specific organization.
ITSM Tool Selection Support Utilizing both PinkSELECT and PinkVERIFY, an experienced Pink
Project Management consultant provides you with an objective assessment of current Build
software products that underpin today’s ITSM processes.
Service Catalog/Service This fast-paced, 2-day workshop enables your organization to
Strategy Design Transition Operation Definition Workshop define and agree upon a set of core services while ensuring that key
stakeholders have the essential and practical elements required for Build
Implementation project success.

Visioning Assessment Planning Build Control Governance Configuration Management In 2 days you will gain a deeper understanding of the design
Database (CMDB) Workshop requirements, organizational roles, data modeling activities
and specific project tasks required to define and implement a Build
Continual Improvement comprehensive configuration management database.
Communication Plan Transition Guidance & The Transition phase of the ITSM Program Lifecycle is fraught with risk.
Assistance In many ways this is the make-or-break segment of the project. Each
Where do we want to be? Where are we now? How will we get there? How do we realize our vision? How do we know we’ve succeeded? change to the status quo must be carefully measured, managed, and Control
controlled. Pink’s experienced consultants have led countless other
Defrost the Current Culture – Readiness Empower Change Freeze organizations successfully through this Transition phase.
Operation Guidance & The Operation phase is where the significant changes made so far
At Pink Elephant we like to say that we translate ITSM knowledge into real world results. For nearly 30 years, we have made Assistance must be embedded into the day-to-day fabric of the organization.
it happen for hundreds of satisified client organizations. Process and Employee Compliance are key elements at this point in Governance
Contact us today at 1-888-273-PINK to see how Pink Elephant can help you achieve your ITSM goals. the project.

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 Consulting PinkONLINE

PinkSCAN Why Choose Pink For An Online Resource Center?

Getting the answer to the question “Where are we now?” is necessary so that you can better answer “How do we get to Pink Elephant has been helping organizations understand ITIL for over 30 years – longer than any other service provider.
where we need to be?” Use it on your own, or bring us in to help you in whole, or in part. Conduct an online “process health We’ve used our vast knowledge and ITIL implementation experience to develop these industry exclusive online tools.
check” of 23 ITIL processes. Plus, get benchmarking data, reports and graphs. PinkSCAN is the most detailed and effective
online ITIL process assessment tool available anywhere!
PinkATLAS
What Do You Get With PinkSCAN?
Use this amazing knowledge tool and ITIL resource center for hundreds of documents, templates, process maps, implementation
Here are more reasons to consider making PinkSCAN a core aspect of your ITIL implementation project: how-tos, reference books, white papers, and “Ask-The-Expert” – access to Pink’s highly experienced consultants.

• Make continual improvements a reality in your organization – Sign up and use PinkSCAN for an entire 12 months A PinkATLAS subscription offers 24/7 access to hundreds of downloadable and customizable documents that can be used
to rapidly deploy process-specific initiatives based on ITIL for 19 processes and 1 function.
• Perform as many self-assessments as you like over a 12 month period
• Easy to set up and run your own assessments. Distribute your first assessment in 30 minutes or • Access Management • Event Management • Request Fulfillment
less – guaranteed • Availability Management • Financial Management • Service Asset & Configuration Management
• Optional “How To Conduct An ITSM Process Assessment” training program and certification • Business Relationship Management • Incident Management • Service Catalog Management
• Capacity Management • IT Asset Management • Service Level Management
• Option to have a Pink Expert Consultant validate your results, highlight service improvement opportunities and provide
• Change Management • IT Service Continuity Management • Service Portfolio Management
quick win recommendations
• Continual Service Improvement • Problem Management • Program Management
• And much, much more! Practice
• Release & Deployment Management • Service Desk (function)

What Do You Get With PinkATLAS?

The following assessments are included in an online PinkSCAN:
PinkATLAS Platinum subscribers have 12 months of online access to these major components:
• Access Management • IT Service Continuity Management
1. A lifetime of implementation expertise from Pink’s expert consulting team through the unique Ask-The-Expert feature.
• Availability Management • Knowledge Management
2. A knowledge database with dozens of white papers, books and multi-media files (podcasts, videos, etc.), plus
• Business Relationship Management • Problem Management hundreds of sample ITIL implementation documents.
• Capacity Management • Release Management 3. Browsable books:
• Change Management • Request Fulfillment • The ITIL lifecycle books – Service Strategy; Service Design; Service Transition; Service Operation; Continual Service
Improvement; plus The Official Introduction To The ITIL Service Lifecycle
• Continual Service Improvement • Service Asset &
Configuration Management • Pink Elephant’s very own ITSM titles, including Service Management Strategies That Work and Defining IT Success
• Demand Management Through The Service Catalog
• Event Management • Service Catalog Management
4. The PinkATLAS Forum, where you benefit from the insights and experience of fellow ITSM professionals all over the world.
• Financial Management • Service Level Management
• Service Portfolio Management No matter where project teams are located, all that is required is an internet connection to access PinkATLAS.
• Incident Management
• Information Security Management • Service Validation & Testing 
Feature PinkATLAS – Regular PinkATLAS – Platinum
• Supplier Management
• IT Asset Management Online subscription 3 months 12 months
Ask The Expert – email and phone implementation guidance 3 3
Orientation to PinkATLAS 1 hour 1 day
Online access to PinkSCAN – process maturity assessment tool 3
Online access to PinkREADY – cultural assessment tool 3
Online access to TSO Books, including core ITIL books 3
Two days of remote consulting 3

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 Conferences & Special Events Conferences & Special Events

Why Choose Pink For Conferences?

NEW! Annual IT Excellence Awards
• Our conferences and events are the most respected in
IT Service Management At Pink, we know that implementing and the industry

Conference & Exhibition maintaining ITSM programs takes dedication,

perseverance and hard work. To recognize
• We fill the programs with experts and topics the
industry is buzzing about
North Regional individuals and organizations, and to share
their success stories with other aspiring IT • Our events provide a great team-building experience
“PinkNORTH14” professionals, Pink Elephant presents the IT
Excellence Awards each year at our annual IT
• The learning doesn’t stop after a conference or event.
We give you the knowledge and tools to bring what
Toronto, ON • December 8-9, 2014 Service Management Conference & Exhibition. you’ve learned back to work

Join us in December for an extraordinary Recent Winners

education experience!
Each year Pink Elephant presents the largest and most
respected industry conference in Las Vegas. Building on
the popularity of the event, we are bringing it to the north
– to Toronto!
Come experience what thousands of
IT professionals are raving about. Amazing NEW AWARD!
2013 IT Leader Of
2013 Case Study
Of The Year
2013 Practitioner
Of The Year
2013 Innovation
Of The Year
2013 Project Of
The Year
Special O
ffer The Year Patrick Soule, Siddharth Shetty, Attivio – EMC – “UnITy”
Available s Edward Marx, Director, Infrastructure IT Operations Manager, Service Knowledge ITSM Initiative
For SVP/CIO, Services, Allstate Amdocs Expert
All Events Texas Health Resources Insurance Company
!
Call For Speakers
Being chosen to be part of our prestigious events is indeed an honor. If selected to
present a session, you will receive complimentary registration to the event and of
course a coveted Pink speaker alumni status!
Pink Elephant is always on the lookout for:
• Practitioners and Industry Experts • Industry Analysts and Experts
Register Today! • Seasoned CIOs and IT Directors • ITIL Process Owners
Join us in 2015 for another • IT Support Managers • Six Sigma Black Belts
extraordinary education • Network Managers • ISO Certified Professionals
experience! • Technology Planners • PRINCE2 and Lean IT Practitioners
• Management and Leadership Experts • Product and Service Providers
“...By far the best and most professionally
rewarding IT conference available.” • University Business Professors

“I had heard that Pink is the ‘must-attend’ service Attendees at our events are especially interested in real-life success stories from practitioners who have a particular
management conference…Pink did not disappoint.”
expertise that they can share, and can add value by shedding light on how to overcome obstacles and implement major
“My experience was that this was not only the best change successfully.
Pink conference yet, but also the single best
global ITSM I have ever attended.” If you are interested and feel your presentation meets our criteria, please contact Pattie Lanktree at 1-888-273-PINK ext. 237.

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 Pink Elephant is the world’s #1 IT
Service Management consulting,
training and conference service provider.

We’re proud to have the industry’s most

comprehensive and widely utilized
portfolio of ITSM courses including ITIL,
Lean IT, ISO, PRINCE2, PMP, ITAM and
COBIT.

www.pinkelephant.com
1-888-273-PINK

©Pink Elephant Inc., 2014. The contents of this brochure are protected by copyright and cannot be reproduced in any manner. Pink Elephant and its logo, PinkVERIFY, PinkSCAN, PinkATLAS,
PinkSELECT, PinkBASELINE, and PinkREADY are either trademarks or registered trademarks of Pink Elephant Inc. ITIL® is a registered trade mark of AXELOS Limited. COBIT® is a trademark of ISACA®
registered in the United States and other countries. PRINCE2® is a Registered Trade Mark of AXELOS Limited.
Pink Elephant Catalog Of Services