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One-Day Communication Skills Course

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Devyani Mani
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121 views3 pages

One-Day Communication Skills Course

Uploaded by

Devyani Mani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Communication SkillsThe single biggest problem in communication is the illusion t

Course
George Bernard Shaw

Duration: One day


Delegate No: Min 3, Max 12
Times: 09:30 - 16:30

Target Audience
• The communications skills course provides training for individuals
wishing to develop their interpersonal skills and build rapport with
others in the workplace. The course covers effective communication
strategies to enhance understanding and verbal communication
with others.
• The training is also helpful to those providing or selling a service to
others, as well as people responsible for managing communication
across teams and the organisation.

Course Aim
• To enable participants to communicate clearly and with impact, by
improving their verbal and non-verbal communication style, as well as
enhancing interpersonal skills. Communicating effectively will soon
seem effortless!

Course Objectives
By the end of this one-day training course, the participants will have:
• Identified different styles of communication and demonstrated ways to Tel: 01635 890450
adapt your communication style to create understanding and rapport
with others.
• Selected the best methods of communication for those with different
styles of communication to you.
• Demonstrated open body language and positive voice tone congruent
to your verbal message.
• Communicated your verbal message in a clear and engaging way for
the recipient.

© Copyright KSL Consulting Ltd 2018. All rights reserved.


"Very good, really enjoyed the activities. I will definitely use what
Paul Goffe,
Small Fleet Business Development Manager,
Course Outline (Morning Session)
Lombard Vehicle Management

09:30 Welcome and introduction


- Course objectives"Iand
thought it the
outline for really
day improved our communication as a team and th
Name withheld, Diamond Skin Care
- Domestic arrangements and style of programme
- Facilitator presentation and participant personal
introductions

09:50 Forms and Methods of Communication


- One way versus two way communication
- Process of communication
- Breakdown of communication
- Different communication methods and their
effectiveness
- Presentation, exercise in trios, facilitated whole group
discussion

11:00 Coffee

11:15 Communication Styles


- Perceptions and filters
- Appreciating different communication styles
- Identifying our own communication style and
preference
- Adjusting to other communication styles
- Individual exercise, facilitator presentation, small
group exercises, facilitated group review

12:30 Lunch
Tel: 01635 890450

© Copyright KSL Consulting Ltd 2018. All rights reserved.


Course Outline (Afternoon
"Made
Session)
me think about my communications skills - trainer r
Name withheld
Project Admin Manager, Site Sales Marketing Ltd

13:15 Communication Styles (Continued)


- Adjusting to other communication styles
- Practising adjusting to other communication styles
- Small group practice sessions, facilitated learning
review

14:00 Non Verbal Communication


- Voice tone and projection
- First impressions and building rapport
- Group exercise, presentation, pairs practice
exercise

15:00 Tea

15:15 Non Verbal Communication (Continued)


- Body language
- Active listening
- Large group and small group exercises,
with facilitated group review

16:00 Action planning and reflection


- Review of learning
- Individual reflection, action planning
communication skills exercise with co-coaching,
facilitated group review
- Course feedback

16:30 Close
Tel: 01635 890450
The training will be supported with:
• An electronic pre-course Communication Styles questionnaire.
• A colour printed workbook with tips, techniques and space for
personal notes.

Client reviews
4.7/5 stars from 30 reviews on FreeIndex and Google

© Copyright KSL Consulting Ltd 2018. All rights reserved.

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