Rajeev M Kaushek

Phone:+1-651-560-0789 | e-mail::rajeev.murali@gmail.com | Work Status: US Citizen

Executive Summary
Senior Manager with a track record of managing complex projects & programs in a challenging
environment, rapidly changing business needs with high degree of customer centralized
approach.
Hands on and detail oriented (with a work experience of 18+ years in IT Application
Development, Consulting & Software Development, Technology Transformation)
Technology and Industry Skillset
Management Area(s): Program Management, Project, Management, Resource Management,
Account Management, Relationship Management, Delivery Management, Quality Management,
Engagement Governance, Service Delivery, Offshore, Outsourcing, Vendor, Corporate IT
Governance, PMO, Client Management, Pricing Models for Projects, Application Development
and Maintenance(ADM), Production Support
Tools: Microsoft Office Suite – Word, Excel, Power point, Visio, Microsoft Project
Clarity Project & Portfolio Management, Share point, Microsoft Test Manager,Team Foundation
Server, Google Workspace (G Suite)
Languages: C++, PERL, Unix Shell scripting, Java, Web based development
Databases: Sybase, Oracle, SQL Server, Access
Other Development Tools/Packages/Scripting:Ariba, PowerBuilder, Bankpro, ServiceNow
Domain:
Banking/Financial Services Healthcare Retail Hospitality
- Home Mortgage Application - Pharmacy - Point of - Hotel
- Loan Origination System Benefits Sale Reservations
- Contact Center Retail Banking Management - Customer - Pricing
- Investment Banking - Office Supplies Kiosk Engine
- Non Resident Alien Tax Withholding - Life Annuities
- Insurance
Career Highlights

 Track record of managing complex projects in hybrid Agile/Waterfall methodology, on time

high quality delivery and under budget by deploying key project management
techniques for a fortune 10 client
 Leveraging standards and stage gate processes defined by Enterprise Project Portfolio
Delivery (EPDD) organization
 Total of 12+ years experience as Project Manager, Program Manager or higher role
 Expertise in managing team environment based in geographically distributed locations
across the globe having led Team of Track Managers, PMs and Senior Associates to
provide Enterprise Level Technical Solutions and Services
 Guide & Mentor Track Managers to build Roadmaps and Project / Program Plans
 Client & Stakeholder expectation management, Program / Project Management, Business
Analysis and QA / Test Management.
 Led Offshore Project Management Office (PMO) – Account of ~250 associates
 Developing Project Management Best Practices, Metrics Definition and Tracking, Process
Improvisations
  As an Senior Developer, independently delivered training at offshore on new technology to
team resulting in ramp up to 50+ associates
 New innovative ideas that result in Win all situation
 Process Enhancement for Transformation of Business models to a IT based Enterprise
Application Stack
 Budget forecasting, management & monitoring, Risk Management, Managing
Suppliers/Vendors
 Managing Client Escalations representing as Vendor SPOC Lead

EXPERIENCE

 Program Delivery/Engagement Manager – Tata Consultancy Services, Dallas TX

Duration: May’12 – Till Date
o Program, Portfolio & Project Management for large Pharmacy Benefits Management
company
o Leading a team of 75 associates (Involves managing application development team
and projects, QA and Production Support teams)
o Expansion of engagement team from 7 to 75 within a period of six months.
o Program Delivery Leader generating annual revenue through technology services of
$5M
o Establishing liaison with Senior Managers, Directors and VPs of client and business
stakeholders, customer facing for Technology Organization
o Decisions on staff hiring as per demand, and conducting performance evaluations
o Managing TCS Technical Leads, Track Managers, PMs, Test Leads, QA Analysts &
Developers
o Define and Monitor Development Delivery and Testing Quality Metrics including
KPIs
o Creating Checklists and Templates to be followed as per guidelines by Client PDD
team
o Stakeholder Management , Business Discussions, Recommendations, Negotiation &
Feedback
o New Business Development, P&L accountability, SoWs
o Working with External Vendor Managers for any open staffing needs
o Ensuring Team Adherence to Change Management protocols

 Manager –Cognizant Technology Solutions, Dallas-Fort worth TX

Duration: June’10 – April’12
o Managing multiple QA projects simultaneously on Point of Sale, Kiosk
o Work with Client Managers, Directors , VPs on various Business Development
opportunities
o Working with various PMOs and Delivery Managers to ensure quality of deliverable
o Resource Management – Resource Planning, Allocation, Staffing and Training,
working with external parties to ensure staffing needs of client
o SLA Metrics identification, tracking and reporting to Senior Executives
 Manager –Infosys Technologies Limited, Pune India

Duration: August’97 – March’10

May’07 to May’10: Project Manager and Business Lead
o For a Retail Banking client managing team of 25 members (both onsite and India)
o Coordination among various groups to resolve cross platform issues
o Status Reporting, SLA Tracking and sign offs
o Develop Estimation model, Design UI and UX, client buy in & model enhancement
 May’06 to Apr’07: Project Manager
 o Onshore Manager for a Retail Banking client overseeing Development and
Maintenance of multiple applications and managing total of 20 members both onsite
and India
o Develop Liaison with the multiple client application managers
o Status Reporting, SLA Tracking and sign offs
o Business Development Activities, Client Presentations, Pre-Sales activities
 Dec’04 to Jan’06: Manager – India Development
o Offshore Project Manager for a Retail Banking client overseeing Development and
Maintenance of multiple applications and managing 10+ members
o Participating in Audits and Compliance reviews in Software Development Projects
and fixing the findings
o Developing Automation Ideas, implementation of ideas thus reducing manual effort
o Worked on merger projects between two big US based banks
o Anchored Training and Certification activities for Delivery Unit of 800+ members
 Aug’97 to Nov’04: Senior Systems Analyst
o Worked for projects of leading Banking clients as Project Leader at offshore
o Trained 10 offshore members on proprietary software after receiving 3 weeks onsite
training. As a result, staff ramp up to 50+ full time members working on core
development on the proprietary software.
o Senior Business Analyst with a Leading Healthcare client for Ariba Buyer
implementation
o Senior Systems Analyst & Module Leader for Wall Street based Investment Banking
client
o Systems Analyst for a Global Oil Trading client to develop a Client Server based
Trading application
o Software Engineer Trainee with Infosys Technologies, Pune
Education
Bachelor of Engineering from Government College Pune – India | Year of Graduation – 1997
Areas of Interest – Technology Space
o Cloud based Platforms
o IoT (Internet of Things)
o DevOps
o Mobility (any platform - Android, IoS or others)

External (IT Industry) Certifications

S No Name of Certification Organization As Of Expiry Date Status

rd
1 ITIL v4 Foundation in Axelos/ 3 October NA Active
IT Service PeopleCert 2020
Management
3 Software Quality Software 18 th December 18 th December Not Current
Analyst Certifications 2004 2007