Users Guide

Wyse USB Firmware Tool 1.11

®

Issue: 110510
PN: 883919-01 Rev. G
ii

Copyright Notices
© 2010, Wyse Technology Inc. All rights reserved.
This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit,
transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication
without express written permission.

End User License Agreement (“License”)

A copy of the Wyse Technology End User License Agreement is included in the software and provided for your
reference only. The License at http://www.wyse.com/license as of the purchase date is the controlling licensing
agreement. By copying, using, or installing the software or the product, you agree to be bound by those terms.

Trademarks
The Wyse logo and Wyse are trademarks of Wyse Technology Inc. Other product names mentioned herein are
for identification purposes only and may be trademarks and/or registered trademarks of their respective
companies. Specifications subject to change without notice.

Restricted Rights Legend

You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and
national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as
end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional
information on exporting the Software, see http://www.microsoft.com/exporting.

Ordering Information
For availability, pricing, and ordering information in the United States and Canada, call 1-800-GET-WYSE
(1-800-438-9973) or visit us at http://www.wyse.com. In all other countries, contact your sales representative.
Contents
Summary of Revisions v
Introduction 1
About this Guide 1
Finding the Information You Need in this Guide 1
Wyse Technical Support 1
Related Documentation and Services 1
Wyse Online Community 2
Supported Devices 2
Hardware and Software Requirements 3
Overview - Quick Start Instructions 3
Detailed Usage Procedures 6
Configuring to Copy/Pull a Firmware Image 8
Configuring to Update a Firmware Image 10
Replicating a Configured USB Key 12
Troubleshooting 13
USB Keys - Troubleshooting Boot Issues 13
SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues 13
iv Contents

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Summary of Revisions
Wyse Technology Inc. 883919-01 Rev. G
The following changes were made to this document since revision F

Reference Description

Lenovo L412-based "Supported Devices" updated to include support for Lenovo

mobile thin client L412-based mobile thin client.

Windows Server "Hardware and Software Requirements" updated to include

2008 R2 and support for Windows Server 2008 R2 and Windows 7
Windows 7 Enterprise 32-bit.
Enterprise 32-bit
vi Summary of Revisions

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 Wyse USB Firmware Tool

Introduction
The Wyse® USB Firmware ToolTM provides a simple USB imaging solution to help IT and
Customer Service staff quickly and easily image supported devices.
Using the tool’s flexible windows utility, users can easily:
• Configure a USB key to copy/pull firmware from a source device (to later push to other
target devices)
• Configure a USB key to update/push firmware (that you include on the USB key) to
target devices (to update firmware)
• Create replicate/duplicate USB keys (containing the original contents) for simultaneous
usage on target devices (by users in several locations at the same time)

About this Guide

This guide is intended for IT and Customer Service staff that troubleshoot and manage
Wyse thin clients, mobile clients, and appliances. It provides the necessary information for
using the Wyse USB Firmware Tool to quickly and easily image devices.

Finding the Information You Need in this Guide

You can use either the Search window or Find toolbar to locate a word, series of words, or
partial word in an active PDF document. For detailed information on using these features,
refer to the Help in your PDF reader.

Wyse Technical Support

To access Wyse technical resources, visit http://www.wyse.com/support. If you still have
questions, you can submit your questions using the Wyse Self-Service Center (on the
Wyse.com home page, go to Support > Knowledge Base > Home tab) or call Customer
Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from
6:00 A.M. to 5:00 P.M. Pacific Time, Monday through Friday.
To access international support, visit http://www.wyse.com/global.

Related Documentation and Services

Fact Sheets containing the features of hardware models are available on the Wyse Web
site. Go to http://www.wyse.com/products, click the Thin Computing Hardware link, click
the link for your hardware model, and then click the link for the Fact Sheet.
Administrator and other documentation for your thin client model are available at:
http://www.wyse.com/manuals.
2

Wyse Online Community

Wyse maintains an online community where users of our products can seek and exchange
information on user forums. Visit the Wyse Online Community forums at:
http://community.wyse.com/forum.

Supported Devices
The following thin clients, mobile clients, and appliances are supported by the Wyse USB
Firmware Tool:

Note
For your convenience some End-of-Life products are included; however,
Technical Support for these devices is not available.

• Wyse products running Windows CE (v5.x or v6.x) including:

C30LE, S30, V30, V30L, and V30LE.

Note
Currently for devices running CE, only the Copy option (to pull a firmware
image from a source device and then push that image to a target device) and
the Replicate option (to duplicate an already configured USB key containing
the contents you want from a source device) are supported (the Update
option is not supported).

• Wyse products running Windows XP Embedded including:

C90LE, G90, R90L, R90LE, S90, V90, V90L, V90LE, X90L, and X90Le.
• Wyse products running Windows Embedded Standard 2009 including:
C90LEW, R90LW, R90LEW, V90LW, V90LEW, X90cw, X90LW, and X90LeW.
• Wyse products running Windows Embedded Standard 7 including:
C90LE7, R90L7, R90LE7, and X90c7.
• Wyse products running Wyse Linux Embedded (v6.x) including:
S50, V50L, and V50LE.
• Wyse products running Wyse Enhanced SUSE Linux Enterprise including:
C50LE, R50L, R50LE, X50cw, and X50L.
• Wyse Viance Appliance
• Wyse Xenith

Note
Lenovo L412-, R400- and X200s-based mobile thin client devices running
Windows Embedded Standard 2009, Windows Embedded Standard 7, or
Wyse Enhanced SUSE Linux Enterprise are supported for OS Image pull or
push only (BIOS, CMOS, and security key pull or push is not supported).
 3

Hardware and Software Requirements

• Windows XP Professional SP3, Windows 2003 Server, Windows Server 2008 R2, or
Windows 7 Enterprise 32-bit
• USB key size should be greater than the OS partition for any operation (up to 16 GB
tested—see "USB Keys - Troubleshooting Boot Issues")
• When a Non-PXE image is used to image, the IDE Flash size should be greater than
Wisard Image size (for example, if a Wisard 512 MB image is converted to a Non-PXE
Image, then the IDE flash size should be 1 GB to accommodate the boot agent)
• Windows CE v5.x or v6.x on the device
• Windows XP Embedded build 587 or later on the device
• Windows Embedded Standard 2009 build 641 or later on the device
• Wyse Linux version 6.4 or later on the device

Overview - Quick Start Instructions

This section contains quick-start instructions to configure a USB key to Copy or Update.
For detailed procedures, refer to "Detailed Usage Procedures." For information on
replicating USB keys, refer to "Replicating a Configured USB Key."
The purpose of the Wyse USB Firmware Tool is to configure a bootable USB key for
device firmware:
• Copy - This configured USB key allows you to boot from it on a pre-configured source
device for a one-time firmware copy/pull; and later boot from it on other same model
and flash size devices to push the contents of the USB key onto the target device.
• Update - This configured USB key contains firmware contents that you include on the
USB key during configuration and allows you to boot from it on appropriate model and
flash size devices to push the contents of the USB key onto the target device.

Note
If you are planning to configure the USB key to update a firmware image, you
must obtain and ready the firmware you want to use for updating before you
start the Wyse USB Firmware Tool wizard. Wyse provides firmware for most
devices from its Software Downloads Web site at:
http://www.wyse.com/serviceandsupport/support/downloads.asp.
CE v6.x firmware, must be downloaded from: http://commerce.wyse.com.
Firmware files are normally made available in .exe or .zip format and must be
extracted to a folder that is available to the Wyse USB Firmware Tool wizard.

STEP 1: Install the Wyse USB Firmware Tool

Obtain the Wyse USB Firmware Tool v1.11_GA.exe, execute the file, and the extract all
files (click Unzip in the WinZip Self-Extractor dialog box) to a folder in your local hard drive
C:\. The default directory for the extracted files is Wyse USB Firmware Tool. Create a
shortcut on the desktop for the Wyse USB Firmware Tool.exe file.

STEP 2: Use Wyse USB Firmware Tool to Configure a Single USB Key to Copy or Update
Double-click the shortcut to run the tool and open the Wyse USB Firmware Tool wizard.
(for the Windows 7 Enterprise 32-bit operating system, be sure to right-click on Wyse USB
Firmware Tool.exe, select Properties, and enable the Run this program as an
administrator option on the Compatibility tab).
4

Follow the wizard using the following guidelines:

• If you are configuring to Copy:
· Supported devices include those listed in "Supported Devices" (devices running CE
must use the Copy option).
· Support for Non-PXE images - In the case of a copy configuration, the USB key is
configured to support PXE as well as Non-PXE images.
· You can select as many of the contents options (OS Image, BIOS, and CMOS) that
you want (it is recommended that you use both BIOS and CMOS together, unless
you are sure of the BIOS version and want to only use CMOS).
• If you are configuring to Update:
· Supported devices include those listed in "Supported Devices" except for devices
running CE (devices running CE cannot use the Update option).
· Support for Non-PXE images - In the case of an update configuration, the USB key
is configured to support PXE as well as Non-PXE images.
· You can select the .rsp file of I2D image or .i2d file directly or the Merlin image
during configuration. If the I2D image is selected, it will be converted to the Merlin
format automatically and the converted files copied to the USB key. If you already
have a Merlin image, it can be selected directly by selecting the .rsp of the Merlin
image. Note: Merlin is a new image format that is available with WDM 4.7.0 or later.
· You can select as many of the contents options (OS Image, BIOS, and CMOS) that
you want (it is recommended that you use both BIOS and CMOS together, unless
you are sure of the BIOS version and want to only use CMOS).
· Depending on whether or not you want to preserve any existing data partition,
select or clear the Preserve data partition check box.

STEP 3: Configure a Device to Boot from the USB Key

Before using any configured USB key on a source device (to copy/pull firmware) and/or
target device (to push firmware), you must configure the device to boot from the
configured USB key.

Note
For Copy Cases Only (pull usage) - You must boot from the configured
USB key on the source device before using it on target devices. When
booting a source device from the configured USB key (to pull the contents
from the source device onto the USB key), you will be prompted to continue
with the pull process (to continue, type y and press Enter). Once the pull
process is complete, you will be prompted to remove the key (to remove the
key, press Enter and remove the USB key). The configured USB key is now
ready for push usage on target devices.

Note
For Copy and Update Cases (push usage) - When booting a target device
from the configured USB key (containing the contents to be pushed to a
target device), you will be prompted to continue with the push process (to
continue, type y and press Enter). Once the push process is complete, you
will be prompted to reboot (to reboot, press Enter and remove the USB key).
 5

Use the following guidelines:

Note
Four USB key options exist (USB, USB HDD, USB HDD0, and USB Key). Be
sure to use the correct option for your BIOS version as noted in this section.

Caution
It is highly recommended that you use the one-time boot menu (if available
for use), as it will not modify your default BIOS configurations.

• For C30LE, C50LE, C90LE, C90LEW, C90LE7 thin clients, and Xenith zero client:
· To enter and use the one-time boot menu: Attach the configured USB key to the thin
client (be sure it is shut down). During boot, press and hold the P key. Select the
USB HDD option (displaying your USB key vendor name) and press Enter. Follow
the process prompts.
· To enter and change the BIOS Setup Utility: Attach the configured USB key to the
thin client (be sure it is shut down). During boot, press and hold the Delete key.
Enter the password Fireport (this is case sensitive) and press Enter. Select the
Hard Disk Boot Priority option and press Enter. Select the USB HDD option
(displaying your USB key vendor name) and move it to the 1 position by using the +
key. Save the BIOS settings and reboot. Follow the process prompts.
• For R50L,R50LE, R90L, R90LW, R90L7, R90LE, R90LEW, and R90LE7 thin
clients:
· To enter and use the one-time boot menu: Attach the configured USB key to the thin
client (be sure it is shut down). During boot, press and hold the P key. Select the
USB HDD option (displaying your USB key vendor name) and press Enter. Follow
the process prompts.
· To enter and change the BIOS Setup Utility: Attach the configured USB key to the
thin client (be sure it is shut down). During boot, press and hold the Delete key.
Enter the password Fireport (this is case sensitive) and press Enter. Select the
Hard Disk Boot Priority option and press Enter. Select the USB HDD option
(displaying your USB key vendor name) and move it to the 1 position by using the +
key. Save the BIOS settings and reboot. Follow the process prompts.
• For S30, S50, and S90 thin clients (no one-time boot menu):
· To enter and change the BIOS Setup Utility: Attach the configured USB key to the
thin client (be sure it is shut down). During boot, press and hold the P key. Enter the
password Fireport (this is case sensitive) and press Enter. Select the Hard Disk
Boot Priority option and press Enter. Select the USB option (displaying your USB
key vendor name) and move it to the 1 position by using the + key. Save the BIOS
settings and reboot. Follow the process prompts.
• For V30, V30L, V30LE, V50L, V50LE, V90, V90L, and V90LE thin clients and Wyse
Viance Appliance:
· To enter and use the one-time boot menu: Attach the configured USB key to the thin
client/appliance (be sure it is shut down). During boot, press and hold the P key.
Select the USB HDD0 option and press Enter. Follow the process prompts.
· To enter and change the BIOS Setup Utility: Attach the configured USB key to the
thin client/appliance (be sure it is shut down). During boot, press and hold the
Delete key. Enter the password Fireport (this is case sensitive) and press Enter.
Select the Advanced BIOS Features option and press Enter. Select the Hard Disk
Boot Priority option and press Enter. Select the USB HDD0 option (displaying
your USB key vendor name) and move it to the 1 position by using the + key. Save
the BIOS settings and reboot. Follow the process prompts.
6

• For X50c, X90cw, and X90c7 mobile thin clients (no one-time boot menu):
· To enter and change the BIOS Setup Utility: Attach the configured USB key to the
mobile client (be sure it is shut down). During boot, press and hold the F2 key. Enter
the password Fireport (this is case sensitive) and press Enter. Select the Boot
option and press Enter. Select the Legacy option and press Enter. Select the
Normal Boot Menu option and press Enter. Select the option displaying your USB
key vendor name and move it to the 1 position by using the + key. Save the BIOS
settings and reboot. Follow the process prompts.
• For X50L, X90L, X90LW, X90Le, X90LeW, and mobile thin clients (no one-time boot
menu):
· To enter and change the BIOS Setup Utility: Attach the configured USB key to the
mobile client (be sure it is shut down). During boot, press and hold the F2 key. Enter
the password Fireport (this is case sensitive) and press Enter. Select the Boot
option and press Enter. Select the USB HDD option and move it to the 1 position by
using the + key. Save the BIOS settings and reboot. Follow the process prompts.

Detailed Usage Procedures

To use the Wyse USB Firmware Tool:
1. Obtain the Wyse USB Firmware Tool v1.11_GA.exe and double-click it to execute the
file and open the WinZip Self-Extractor dialog box.

Figure 1 Extract file to your hard drive

2. Enter the destination folder you want (for example, C:\USBFT) in the Unzip to folder
box, and then click Unzip to extract all files from the Wyse USB Firmware Tool
v1.11_GA.exe file into the folder. The default directory for the extracted files is Wyse
USB Firmware Tool.

Caution
It is not recommended to use your desktop for the destination folder as there
are several files that will be extracted from the .exe file.

3. Create a shortcut on the desktop for the Wyse USB Firmware Tool.exe file.
4. Double-click the shortcut to run the tool and open the Wyse USB Firmware Tool wizard
(the welcome page provides the product version and description, and a link to view the
Wyse end user license agreement).

Caution
For the Windows 7 Enterprise 32-bit operating system, be sure to right-click
on Wyse USB Firmware Tool.exe, select Properties, and enable the Run
this program as an administrator option on the Compatibility tab.
 7

Figure 2 Wyse USB Firmware Tool wizard

5. Click Next to open the Select an Option dialog box.

Figure 3 Configuration options - Copy or Update example

6. Depending on what you want to do, complete one of the following:

• Copy - Select the Configure a single USB key to Copy or Update firmware
option, click Next, and then complete the procedures in "Configuring to Copy/Pull a
Firmware Image."
• Update - Select the Configure a single USB key to Copy or Update firmware
option, click Next, and then complete the procedures in "Configuring to Update a
Firmware Image."
• Replicate - Select the Replicate an already configured USB key containing
firmware to another USB key(s) option, click Next, and then complete the
procedures in "Replicating a Configured USB Key."
8

Configuring to Copy/Pull a Firmware Image

After completing the steps in "Detailed Usage Procedures," complete the following to
configure the USB key to copy/pull contents (OS Image, BIOS, and/or CMOS) from the
supported source device you want (for later use to push to other same model and flash
size target devices):

Note
Supported devices include those listed in "Supported Devices" (devices
running CE must use the Copy option).
Support for Non-PXE images - In the case of a copy configuration, the USB
key is configured to support PXE as well as Non-PXE images.

Figure 4 Copy firmware options

1. Select the OS option you want and select Copy Firmware.

2. Select as many of the following contents options that you want (it is recommended that
you use both BIOS and CMOS together, unless you are sure of the BIOS version and
want to only use CMOS):
• OS Image - Configures the USB key to copy only the OS image
• BIOS - Configures the USB key to copy only the BIOS image
• CMOS - Configures the USB key to copy only the CMOS image
3. Select the Compress Image option to reduce a larger image size to fit on the USB key.
The compressed image will auto expand when pushed to the device.
4. Click Next to open the Browse dialog box.
5. Click Next to open the Prepare the USB dialog box.
 9

Figure 5 Prepare USB drive for copy

6. Select the USB key onto which you want the configurations (you can use Refresh as
needed to recognize an inserted USB key), and then click Next. The progress bars
show the overall progress and task progress.
7. After configuration, click Finish to close the wizard and then remove the configured
USB key for use (you will use the configured USB key on the source device before
using it on a target device).

Caution
Before using a configured USB key on a supported device (source and
target), you must configure the device to boot from the USB key as described
in "STEP 3: Configure a Device to Boot from the USB Key."
10

Configuring to Update a Firmware Image

After completing the steps in "Detailed Usage Procedures," complete the following to
configure the USB key to update firmware to a supported Wyse device:

Note
Supported devices include those listed in "Supported Devices" except for
devices running CE (devices running CE cannot use the Update option).
Support for Non-PXE images - In the case of an update configuration, the
USB key is configured to support PXE as well as Non-PXE images.

Figure 6 Update firmware options

1. Select the OS option you want and select Update Firmware.

2. Select as many of the following contents options that you want (it is recommended that
you use both BIOS and CMOS together, unless you are sure of the BIOS version and
want to only use CMOS):
• OS Image - Configures the USB key to update only the OS image
• BIOS - Configures the USB key to update only the BIOS image
• CMOS - Configures the USB key to update only the CMOS image
3. Depending on whether or not you want to preserve any existing data partition, select or
clear the Preserve data partition check box.
4. Click Next to open the browse dialog box.

Figure 7 Browse for update file

 11

5. Use Browse to locate and select the file you want to use for updating.

Note
You can select the .rsp file of I2D image or .i2d file directly or the Merlin
image during configuration. If the I2D image is selected, it will be converted
to the Merlin format automatically and the converted files copied to the USB
key. If you already have a Merlin image, it can be selected directly by
selecting the .rsp of the Merlin image.
Merlin is a new image format that is available with WDM 4.7.0 or later.

6. In the browse dialog box, click Next to open the Prepare the USB dialog box.

Figure 8 Prepare USB drive for update

7. Select the USB key onto which you want the configurations (you can use Refresh as
needed to recognize an inserted USB key), and then click Next. The progress bars
show the overall progress and task progress. If you selected the .rsp file of the I2D
image format or .i2d file itself, it will convert and copy the converted files to the USB
key, configure the USB key for updating images, and makes the USB key bootable.
8. After configuration, click Finish to close the wizard and then remove the configured
USB key for use (you will use the configured USB key on target devices).

Caution
Before using a configured USB key on a supported device, you must
configure the device to boot from the USB key as described in "STEP 3:
Configure a Device to Boot from the USB Key."
12

Replicating a Configured USB Key

After completing the steps in "Detailed Usage Procedures," complete the following to
replicate an already configured USB key containing the contents (OS Image, BIOS, and/or
CMOS) you want to copy to other USB keys:

Figure 9 Select Source USB key

1. In the Select source USB drive dialog box, select the source USB key (containing the
contents you want to copy to other USB keys) that you want to replicate (you can use
Refresh as needed to recognize an inserted USB key), and then click Next. The
progress bars show the overall progress and task progress.
2. After the copy process is complete, the source USB key is ejected and the Select
target USB drive dialog box opens.

Figure 10 Select target USB key

3. Remove any USB key, insert the target USB key (to which you want the source USB
key contents copied), select the target USB key (you can use Refresh as needed to
recognize an inserted USB key), and then click Replicate. The progress bars show the
overall progress and task progress.
4. After replication, you can repeat step 3 to create as many configured USB keys as
required, or click Finish to close the wizard. You can then use the configured USB
keys as needed (you will use the configured USB keys on target devices).

Caution
Before using a configured USB key on a supported device, you must
configure the device to boot from the USB key as described in "STEP 3:
Configure a Device to Boot from the USB Key."
 13

Troubleshooting
This section contains general troubleshooting information.

USB Keys - Troubleshooting Boot Issues

Due to different manufacturing processes on USB keys (and the variety of them), not all
brands have been tested with the Wyse USB Firmware Tool. If you experience problems
booting from a configured USB key, it is recommended that you try a different brand of
USB key. The following list of USB keys have been successfully tested with the Wyse USB
Firmware Tool:
• Kingston Data Traveler 4 GB
• Kingston Data Traveler 8 GB
• SanDisk Cruzer micro 2 GB
• SanDisk Cruzer micro 4 GB
• SanDisk Cruzer micro 8 GB
• SanDisk Cruzer micro 16 GB
• Transcendent 4GB

SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues

Problem: How can I properly use a SanDisk Cruiser flash drive to image supported
devices using the Wyse USB Firmware Tool? (KB17735)
Solution: SanDisk flash drives come with support for U3 (for details on U3, see
http://www.u3.com). When you initially use these drives, you are prompted to select the
use for the drive: Apps and Storage or only Storage. If you select the Apps and Storage
option, the drive will create two partitions, one of which is identified as a CD and is a read
only partition. This partition sometimes prevents the Wyse USB Firmware Tool to properly
prepare the USB key for imaging a device. To resolve this problem you can do one of the
following:
• Go to http://www.sandisk.com, search in the SanDisk Knowledge Base for document
2550, and then follow the instructions in the documentation.
• Go to http://www.sandisk.com/DriverDownload/driverList.asp, select USB Flash
Drives from the Select Product Type list, click Find Driver, select U3 LaunchPad
Remover, click Continue, and then download and use the U3 Launchpad Remover
according to the instructions.
Users Guide

Wyse® USB Firmware Tool 1.11

Issue: 110510

Written and published by:

Wyse Technology Inc., November 2010

Created using FrameMaker® and Acrobat®