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Neetu's Project PDF

This document is a project report submitted by Nikitha Vangala to Kakatiya University in partial fulfillment of a Bachelor of Business Administration degree. The project examines customer satisfaction at Nokia. The report contains chapters that provide an industry profile, company profile of Nokia, analysis of data collected on customer satisfaction, suggestions, and conclusions. Certificates are included from the project guide and principal confirming Nikitha completed the project as required.

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133 views14 pages

Neetu's Project PDF

This document is a project report submitted by Nikitha Vangala to Kakatiya University in partial fulfillment of a Bachelor of Business Administration degree. The project examines customer satisfaction at Nokia. The report contains chapters that provide an industry profile, company profile of Nokia, analysis of data collected on customer satisfaction, suggestions, and conclusions. Certificates are included from the project guide and principal confirming Nikitha completed the project as required.

Uploaded by

Akhil rayanaveni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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PROJECT REPORT ON

CUSTOMER SATISFACTION AT NOKIA


Project Report submitted in partial fulfillment
For the award of the degree of
BACHELOR OF BUSINESS ADMINISTRATION(B.B.A)
AFFILIATED TO
KAKATIYA UNIVERSITY

By
NIKITHA VANGALA
(H.T.NO.086191829)
Under the guidance of
VEMULA RAJU (M.Com,MBA)
DEPARTMENT OF COMMERCE & BUSINESS MANAGEMENT
(Affiliated to Kakatiya University)
Kishanpura,Hanamkonda,Warangal-506001
(2018-2021)
Date: ___________

CERTIFICATE

This is to certify that Ms.NIKITHA VANGALA Bearing

(H.T.No. 086191829) has done the project work in our organization

On a topic “CUSTOMER SATISFACTION AT NOKIA”.

She has completed the project work during a period of 45 days i.e.,

1-6-2021 to 15-7-2021. During the project , her performance found satisfactory.


Date: ____________

CERTIFICATE

This is to certify that the project report entitled “CUSTOMER SATISFACTION

AT NOKIA ”was carried out by NIKITHA VANGALA

(HT.NO.086191829) for the academic year 2020- 2021.

He/She has completed this project as per the rules prescribed by the

Kakatiya University in partial fulfilment of the degree of BACHELOR OF

BUSINESS ADMINISTRATION (B.B.A).

Head
Principal
Date: ____________

CERTIFICATE

This is to certify that the project report entitled “CUSTOMER SATISFACTION

AT NOKIA ”was carried out by NIKITHA VANGALA

(HT.NO.086191829) for the academic year 2020- 2021.

He/She has completed this project as per the rules prescribed by the

Kakatiya University in partial fulfilment of the degree of BACHELOR OF

BUSINESS ADMINISTRATION(B.B.A).

Raju Vemula
(project guide)
DECLARATION

I here by declare that this project report entitled

“CUSTOMER SATISFACTION AT NOKIA’’

submitted for the award of BBA degree of Kakatiya University,is a

bonafied and original work carried out by me under the supervision of

my Guide Vemula Raju sir.

The matter presented in this report incorporates the result of

independent investigations Carried out by me.I also declare that this

project is the outcome of my own efforts and it has not been

submitted to any other university for the award of any other degree or

diploma

Place: V.NIKITHA

Date: HT.NO.086191829

Batch: 2018-2021
ACKNOWLEDGEMENT

I take this opportunity to express my sincere gratitude to my project guide


Asst. Prof. VEMULA RAJU for guiding my project work with meticulous care and patience.

I extend my heartfelt thanks to nestle for giving me permission to take up the project work on
CUSTOMER SATISFACTION.

I Express my special thanks to DR.A.SHESHACHALAM GARU,PRINCIPAL,VAAGDEVI


DEGREE AND PG COLLEGE AND C.DATTATREYULU GARU,HEAD DEPARTMENT
OF COMMERCE AND BUSINESS MANAGEMENT of our college for their inspiring
guidance and cooperation.

Finally ,I would like to thank all those who helped in the preparation of my project work,ciz.,
staff of the organisation ,librarians and others.

VANGALA NIKITHA
HT.NO.086191829
INDEX

CHAPTER -1 INTRODUCTION
CHAPTER -2 INDUSTRY PROFILE
COMPANY PROFILE
PRODUCT PROFILE
CHAPTER -3 DATA ANALYSIS AND INTERPRETATION
CHAPTER -4
SUGGESTIONS
CONCLUSION
BIBLIOGRAPHY
QUESTIONNAIRE
CHAPTER -1
INTRODUCTION
CHAPTER -2
INDUSTRY PROFILE
COMPANY PROFILE
PRODUCT PROFILE
CHAPTER -3
DATA ANALYSIS AND INTERPRETATION
CHAPTER -4
SUGGESTIONS
CONCLUSION
BIBLIOGRAPHY
QUESTIONNAIRE

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