Project Management Toolkit
Project Management Toolkit
There’s a whole body of knowledge from to throw a list of supposed projects up on the
the Project Management Institute on wall and see what sticks, so to speak. This
effectively managing projects. But the philosophy doesn’t help organizations see
question still remains: Are your projects which projects they should be strategically
aligned with your strategy? Even if you’re selecting, which has to be a priority.
an exceptional project manager, if you’re
not managing the right projects, you’re
wasting your time. 3 “How do we prioritize our projects?”
Once you come up with a system for
project prioritization, you’re able to allocate
Start by asking yourself the following resources from your budget appropriately.
questions:
2
Defining Objectives (Goals),
Measures, & Projects
Before we talk about the best way to organize and prioritize your
projects, we need to define what projects are and what they aren’t.
Take a look at this strategic pyramid. It may give you a better idea of
how objectives, measures, and projects work together—and how they
aren’t the same thing.
PROJECTS
• Become an international organization. You can see via these examples that measures
can change—and typically do—but the
Strategic objectives last a very long time— objective (which in the example above is to
typically 5-10 years—and are usually very “grow market influence”) will remain steady.
consistent. The only thing that may change
these objectives are elements that you cannot Projects: Projects are the primary focus
predict. For example, a taxi company may of project management (not surprisingly!),
have had to change their objectives after and thus, of this guide. They are also called
Uber and Lyft (new popular ride-sharing initiatives, actions, or activities. For the
companies) entered the market, or a bank purpose of this field guide, when we talk
may have to change their objectives during a about projects, we are talking about strategic
financial crisis. Typically, you have 10-12 key projects. We define a strategic project as a
strategic objectives that you’re managing. key action program developed to achieve your
objectives and close the gap between your
Measures: Measures help you understand measures, performance, and targets. At any
if you’re accomplishing your objectives given point in time, you’ll have 0-2 projects
strategically. Measures force you to ask underway per objective (and between 10-15
questions like, “How do I know that I’m major projects underway altogether) to close
creating recurring revenue?” or “How do I these gaps. We will go over specifically how
measure the growth of my organization?” to determine what a project is—and how to
identify them in your organization—in step
Measures change over time based on how one in the next section.
your organization executes strategy around
your objective.
Summary: You have a high-level goal in accomplish the objective?” You may have
mind, which is your objective. The measures multiple projects focused on improving
say, “How will I know that I’m achieving the your measures and achieving your objective.
objective?” In other words, they allow you If your projects are not helping you improve
to see if you’re meeting your goals. Then in these areas, you may need to rethink your
the projects are put in place to answer overall strategy.
the question, “What actions am I taking to
1 Define strategic
projects.
This step is all about understanding what the
PRO TIP:
A project could be to “implement a CRM
program for $20,000 within 60 days.” A project
is not something like “customer service.” That
may be an overarching company goal, but it
strategic projects at your company are. The doesn’t meet the criteria for being a project.
first step is to define what a project is, and
what a project isn’t.
A project is not:
A strategic project/initiative: • Something as simple as “customer
• T
ypically has a time frame that ranges service.” That’s just a goal by which your
from 6 months to 3 years, with 1-2 years company operates.
being the average. • “ Business as usual,” everyday, typical work
•H
as non-financial resources associated tasks, or ongoing business ventures.
with its achievement (like hours or
executive time). Be aware of “business as usual” that
“disguises” itself as a project. These tasks
• I s closely associated with an element of may have characteristics of a project, but
your strategy. end up not being projects. Let’s say, for
• Must have budget allocated to it. example, you’re working with a web design
company and you’ve come to an agreement
• T
ypically has a business plan associated with them for the redesign of your website
with it. for $12,000, which is to be completed in three
•D
ifferent than “business as usual,” months. This is a project. If you continue
meaning it cannot be completed by with miscellaneous ongoing design fixes and
having a few people just work a little more projects over the course of the next several
or change their activities for a few days. years, that isn’t considered a project, but
“business as usual.” Remember that no project
is too big, and no project is too small, so long
as it fits in the aforementioned guidelines.
2 Collect all strategic B L ist out every project you wish you could
achieve or work on in the next few years
projects. List these projects even if they are not funded
or underway. Assume, for the purpose of this
Now that you can clearly define what a exercise, that you have the ability to work on
project is, and know how to differentiate any project that you’d like to.
between “business as usual” and the
strategic projects in your organization,
it’s time to collect those into one C Review the list and ensure that every
project named will help you execute your
strategy and meets the criteria listed for a
aggregate document. This is known as a
project inventory, which is the first step strategic project in step one.
in optimizing your portfolio. It can be
completed in three simple steps: Once you’re done with steps above, you’ll
probably have a huge list—usually between
A L ist out every project you are currently 25-50 items. You’ll have compiled a list of
working on that is important or projects that are important, interesting, and
obtainable in the next few years. will help you execute your strategy.
• Product Innovation
At this point, you’ve identified the projects • Operational Excellence
you want to examine. It’s now time to organize • Customer Management
them based on key strategic elements, so
you can understand where to put your focus These are based off of the Treacy & Wiersema
and why. This will help you better understand model (from their book “The Discipline of
project prioritization. Market Leaders”). These two scholars posit
that there are three pillars of strategy: product
First, count up how many objectives you have. leadership and innovation, operational
If you have six objectives or less, use those excellence, and customer intimacy. They
objectives in the chart below. If you have more believe that you need to make a decision
than six objectives, you may want to consider as to which of these pillars you are going to
condensing them down and categorizing model your organization around, because you
them. (These categories are often referred to cannot be the best at all three simultaneously.
as themes, thrusts, or pillars.) For example, Apple’s strength is product
innovation, Walmart differentiates itself
through operational excellence, and Amazon
excels at customer management.
This is an example of a completed project Now you’ll want to check off each
matrix. The top row lists your projects, and box where a project supports an
the far left column lists your objectives. Once objective, as shown.
EXAMPLE
Project 10
Project 11
Project 12
Project 13
Project 14
Project 15
Project 1
Project 2
Project 3
Project 4
Project 5
Project 6
Project 7
Project 8
Project 9
Projects ▶
Objectives ▼
Objective 1
Objective 2 x
Objective 3 x x
Objective 4 x x
Objective 5 x x
Objective 6 x x x x x
Objective 7
Objective 8 x
Objective 9
Objective 10
Your next step, as illustrated in the After that’s complete, look for projects
example below, is to look for objectives that do not support any objectives, and
without any initiatives supporting them. consider eliminating those. This follows
This is easily identified as a row without the same process; look for columns without
any check marks. any check marks. Keep in mind that you
may not be able to eliminate all of them,
EXAMPLE
as some projects will be related to things
Project 10
Project 11
Project 12
Project 13
Project 14
Project 15
Projects ▶ like regulatory compliance. (This process is
Project 1
Project 2
Project 3
Project 4
Project 5
Project 6
Project 7
Project 8
Project 9
Objectives
▼ focused on strategic processes, not regulatory
Objective 1 x
or mandatory ones.)
Objective 2 x EXAMPLE
Objective 3 x x
Projects ▶
Project 10
Project 11
Project 12
Project 13
Project 14
Project 15
Project 1
Project 2
Project 3
Project 4
Project 5
Project 6
Project 7
Project 8
Project 9
Objective 4 x x
Objectives
Objective 5 x x
▼
Objective 6 x x x x x
Objective 1
Objective 7
Objective 2 x
Objective 8 x
Objective 3 x x
Objective 9
Objective 4 x x
Objective 10
Objective 5 x x
Objective 6 x x x x x
Objective 7
Objective 8 x
Objective 9
Objective 10
PRO TIP:
Keep in mind that if your projects
aren’t tied to an objective—let’s say,
you don’t have a single project tied
to your objective “increase customer
satisfaction”—you shouldn’t expect to
meet your objective. It’s that simple.
Once you’ve completed this process, you’ll end cost or complexity of the projects. That’s where
up with a list of projects that fully support your the project rubric (step four) comes in.
organizational objectives.
TEMPLATE
Projects ▶
Objectives ▼
4 Score your B D
efine your scoring criteria for each
element.
projects. 1. A typical way to do this is to have a five-
point scale, where 1 is the lowest and 5
In order to prioritize your projects, you’ll is the highest.
need to define a score for each project. 2. Define the criteria for a score of 1, 3, and
Having a numerical score helps avoid 5 for each element. For example:
prioritizing projects because “we’ve
a. For Time To Implement, a score of
always done it that way,” or “Jim from
1 could be greater than one year, a
Finance thinks this is a good idea.”
score of 3 could be six months, and
Instead of gut feeling and inertia,
a score of 5 could be less than three
you’ll have a number to help drive
months.
your decision-making.
b. For Strategic Impact, a score of 1
There are five key steps you’ll need to follow could be one strategic objective
to score your projects: impacted, 3 could mean two
objectives, and 5 could mean three
A Build your scoring rubric. This will or more objectives impacted (or this
include elements like: is a prerequisite to other initiatives).
C
1. Cost (Like Budget, FTEs needed.)
Define weights for each element. One
2. Strategic Impact (Number of strategic of the elements of the rubric may be
objectives impacted.) weighted more than the others. If “strategic
3. Time To Implement (Can this be done in impact” is the most important element, it may
a week, month, or year?) be weighted at 40%, while the others have a
4. Interdependencies (Does this project weight of 10%.
impact other projects? EXAMPLE
How complex is it?) Cost
Strategic Time To Inter-
Risk Total
Impact Implement dependencies
5. Risk (What is the Project 1 1 3 3 4 2 2.6
chance of getting the Project 2 4 1 3 3 2 2.6
outcome we want if Project 3 4 1 4 2 3 2.8
we implement this?) Project 4 2 2 4 2 3 2.6
Project 5 1 4 5 1 1 2.4
Project 6 1 3 1 2 5 2.4
Project 7 5 5 5 3 3 4.2
Project 8 5 2 2 4 3 3.2
D Distribute and fill out. At this point, you’ll
have created your rubric and defined
the rules. It’s now time to get to work. Be sure
counts more than another’s vote. For example,
the CEO’s vote may count two times more
than votes from anyone else. Or the risk
that the most important employees and team management team’s opinion may have more
members for these projects are intimately weight for the risk management section.
involved in the process.
Once you’ve completed steps above,
TEMPLATE
You’ve now created a portfolio of As you read through each project, you should
prioritized projects that will help you ask yourself, “Is this project a realistic step
achieve your strategy. Congratulations! toward achieving my overall strategy?” If the
Now that you’ve finished this process, it’s answer is no, you may need to make some
time to perform a “sanity check.” simple adjustments to your projects (or you
may need to readdress your matrix if it’s not
This “sanity check” is where you take your helping you prioritize appropriately). If the
finalized list of fully prioritized and funded answer is yes, then you’re ready to dive into
projects, and ensure that they’ll have the your projects!
greatest strategic impact on your objectives.