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Chapter 12 Quiz 1

1) Top-down change is defined as a change imposed from management with little employee input. 2) A change in organizational structure initiated with manager and employee participation is an example of workplace changing. 3) Leadership should initiate changing by encouraging all affected parties to be actively involved in the continuous change process.

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140 views

Chapter 12 Quiz 1

1) Top-down change is defined as a change imposed from management with little employee input. 2) A change in organizational structure initiated with manager and employee participation is an example of workplace changing. 3) Leadership should initiate changing by encouraging all affected parties to be actively involved in the continuous change process.

Uploaded by

joyce
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Problemset

TitleChapter 12 Quiz 1Introductory


Text 

Question 1

Type: 
Multiple Choice

________ is defined as a change that is imposed from the top down in which the employees it affects have little to no
participation in.
Hint:  
Feedback for all Introduction to Change Management - p. 214
incorrect answers:
Answer Graded As Feedback

"Change to" Correct  


"Leadership directive" Incorrect  
"Changing" Incorrect  
"Top-down change" Incorrect  

Question 2

Type: 
Multiple Choice

Which of the following is an example of workplace "changing"?


Hint:  
Feedback for all Introduction to Change Management - p. 214
incorrect answers:
Answer Graded Feedbac
As k

There are newly imposed smoking restrictions and designated smoking areas. Incorrec  
t
Safety measures are required of all employees while removing toxic waste. Incorrec  
t
A change in the organizational structure is initiated involving manager and employee Correct  
participation.
All managers and employees are required to adhere to regulations in order to protect and Incorrec  
improve the environment. t

Question 3

Type: 
Multiple Choice

How should leadership initiate "changing" in the work place?


Hint:  
Feedback for all Introduction to Change Management - p. 215
incorrect answers:
Answer Graded Feedbac
As k

Having all the information concerning change transparent and accessible to all employees but Incorrec  
ultimately making a decision at the top. t
Encouraging all parties impacted by the change to be actively involved in the continuous Correct  
process.
Issuing a directive detailing the specifics of the change and the deadlines that the changes Incorrec  
should take place by. t
Implementing the change from the top down but continuously collecting surveys and feedback Incorrec  
from employees concerning the change. t

Question 4

Type: 
Multiple Choice

________ explains that organization change necessarily evolves gradually over time with short periods of more
radical change.
Hint:  
Feedback for all Introduction to Change Management - p. 217
incorrect answers:
Answer Graded As Feedback

"Changing" strategy Incorrect  


Organizational learning Incorrect  
Status quo model Incorrect  
Punctuated equilibrium model Correct  

Question 5

Type: 
Multiple Choice

Hearald et al. (2007) recommend utilizing change agents/change targets whose role is to ________.
Hint:  
Feedback for all Introduction to Change Management - p. 218
incorrect answers:
Answer Graded Feedbac
As k

help other employees understand the changes by holding frequent meetings Incorrec  
t
play devil's advocate to new ideas concerning change Incorrec  
t
calmly absorb the rapid information and adjustments of change, trying new ideas, paths, Correct  
possibilities
observe the change as a third party uninvolved in the actual change to best objectively evaluate Incorrec  
its impacts t

Question 6

Type: 
Multiple Choice

________ is the discretionary spending of unencumbered monetary resources.


Hint:  
Feedback for all Introduction to Change Management - p. 219
incorrect answers:
Answer Graded As Feedback

Organizational slack Correct  


Abundance Incorrect  
Organizational change Incorrect  
Innovation Incorrect  

Question 7

Type: 
Multiple Choice

Etienne Wenger considers an organization as a community of practice in which change is a shared process of
learning through ________ and ________.
Hint:  
Feedback for all Organizational Learning and Changing - p. 221
incorrect answers:
Answer Graded As Feedback

reification, surveys Incorrect  


reification, participation Correct  
reflective process, brainstorming Incorrect  
input, output Incorrect  

Question 8

Type: 
Multiple Choice

Organizational learning is best understood by focusing on which of the following?


Hint:  
Feedback for all Organizational Learning and Changing - p. 222
incorrect answers:
Answer Graded As Feedback

non-linear relationships Correct  


the big picture Incorrect  
linear relationships Incorrect  
cause and effect Incorrect  

Question 9

Type: 
Multiple Choice

What tool for gathering and processing information has several crucial purposes to ensure quality control during
change by the gatherer of substantial information from several perspectives?
Hint:  
Feedback for all Change Management and Development - p. 225
incorrect answers:
Answer Graded As Feedback

Deliberative dialogues Incorrect  


Feedback loops Correct  
Double-loop learning Incorrect  
Change target Incorrect  

Question 10

Type: 
Multiple Choice

________ is the most comprehensive of change management interventions, engaging employees at all
organizational levels in developing proactive systems, beginning with vision statements and culminating with
evaluation feedback.
Hint:  
Feedback for all Change Management and Development - p. 227
incorrect answers:
Answer Graded As Feedback

Strategic Planning Process (SPP) Correct  


SWOT analysis Incorrect  
360 feedback loop Incorrect  
Deliberative dialogue Incorrect  

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