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Analyze Source Gas

Source Gas's old mobile information system for communicating with field technicians caused several problems for the company. The manual process of sending $500,000 in work orders resulted in inefficient scheduling and coordination of technicians. This led to delays, increased costs, and an inability to easily modify the system to meet changing business needs. The impact on the business included high costs of manual labor, delays in completing tasks, and the need to invest in a new system.

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Vikram Kumar
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50 views2 pages

Analyze Source Gas

Source Gas's old mobile information system for communicating with field technicians caused several problems for the company. The manual process of sending $500,000 in work orders resulted in inefficient scheduling and coordination of technicians. This led to delays, increased costs, and an inability to easily modify the system to meet changing business needs. The impact on the business included high costs of manual labor, delays in completing tasks, and the need to invest in a new system.

Uploaded by

Vikram Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Analyze Source Gas’s problems with its old system.

What management, organization,


and technology factors were responsible for these problems? What was the business
impact of these problems?

Answer

The problem was that Source Gas's predecessor installed a mobile information system to
communicate with technicians in the field, sending them about $500,000 work orders. This
caused problems for them because there was too much manual work. This has led to opening
the door to several issues in the company.

Management Factor: It is more difficult for technicians to work on business goals coordinated
by the company because there is no scheduling priorities for dispatched tasks.

Organizational Factor: Technicians lack the necessary knowledge, making it difficult for
them to divide the work and solve it It is difficult. This requires a lot of memory and takes the
time and effort of every employee in the organization.

Technical Factor: Because there are customer service call centers in different cities, the
company's SAP CRM software has created work orders that are sent to field technicians.
Since the previous operation is being done manually, all operations must be restarted.

Impact on business:

1. Old system cannot be easily modified to meet new system requirements.


2. This will involve a lot of manual work to ship your order, and the cost for this will be
borne by the company.

3. It takes a lot of time and there is a delay for the technician to process all the tasks.

4. To solve this problem, they needed a new system where the company would go back and
spend money to invest.

5. It took a lot of time and effort, and the burden on the technician was aggravated, resulting
in additional costs.

What types of system-building methods and tools did Source Gas use for building its
system?

Answer

The way they used to build the system was to release an SAP talent scheduling and
optimization package run on click software that integrates SAP systems, including SAP and
ERP. This tool allowed enterprises to manage and book solutions for dispatching and
assisting mobile device operating to provide service promises to surveillance services.
Forecasting is possible to determine the amount of work an employee will do. All of these
resources help you detect and fix some issues in real time, based on deployment and worker
skills.

. Discuss the issue of software package customization at Source Gas.

Answer

To perform all this process, the enterprise took more than a year to perform the work for the
user. However, in the process, the company had to redesign the system and configure it
according to the user's requirements, and faced some problems. The software must meet some
special requirements and rules of the problem that the enterprise needs to solve. They are not
designing new software with existing systems in mind, where the software could not be
customized according to user requirements. Now I had to do all the work manually to get the
timely and proper configuration and installation. Also, there is a loss of labor because it
consumes a lot of money and there is no profit.

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