MESSAGE FROM THE CEO 2

60 Years Çelebi - A Journey to continue!

In my association with Çelebi over the years, I have come to appreciate that
only together as a team can we provide excellence in customer service and high
performance handling. We are continuing to evolve and grow into different regions
around the globe. Together, we aspire to enter into these geographies with the
same core proposition of today: Our Strength is Our Service.

With over 13000 dedicated employees, Çelebi continues to operate on 2 continents,

in 5 countries, at more than 40 stations. Our ambition is to expand our geographic
coverage into more developing markets, while providing rewarding employment
opportunities to a growing family of colleagues around the world and meeting
service needs of our loyal and future customers.

I would like to thank our employees for their dedication throughout the years and
those to come. Without their presence we would not have the diverse, positive
attitude to serve our partners well across the network.
DAVE WILLIAM DORNER
GROUP CEO I would also like to thank our customers for their loyalty and trust in Celebi
and ongoing support to make us feel a part of their own team.

www.celebiaviation.com
EXECUTIVE COMMITTEE 3

DAVE WILLIAM DORNER

GROUP CEO

TALHA GÖKSEL ATİLLA KORKMAZOĞLU ZUHAL KAHRAMAN THOMAS KONIETZKO ELVAN HAMİDOĞLU MURALI RAMACHANDRAN ZEYNEP ÇETİNER
Region Head Region Head
Quality & Technic Human Resources Sales & Marketing Financial Affairs Legal Affairs
EMEA Pan-India

www.celebiaviation.com
ÇELEBİ AT A GLANCE 4

PROVIDES AIRPORT
GROUND SERVICES

AT4
WAREHOUSES
FOR MORE THAN

70m
WORLD WIDE PASSENGERS ANNUALLY

HANDLES CLOSE TO ISAGO, AHM 804,

1m TONS
ISO 9001, ISO 14001,
OHSAS 18001,
PAS99, RA3

EMPLOYS MORE THAN

+13k
PEOPLE
300
CUSTOMERS

ACTIVE AT MORE THAN SERVING MORE THAN

40 AIRPORTS 230k
FLIGHTS ANNUALLY

CERTIFIED
UN-IMPAIRED
AIRPORT

www.celebiaviation.com
OUR MISSION & VISION 5

To be a global solution paner

who creates value for stakeholders
by throughly understanding the
needs of airpo users and
ensuring consistent Becoming the most
service quality. admired/recognised global
service provider
for customers and
employees.

www.celebiaviation.com
OUR VALUES 6

SERVICE CUSTOMER SAFETY

EXCELLENCE CENTRIC FOCUSED

ENTREPRENEURIAL INNOVATIVE

www.celebiaviation.com
MILESTONES 7

Foundation of Terminal operations begin Çelebi NAS Çelebi Ground Handling Panership India
Çelebi Ground Handling in Antalya Airpo, with Airpo Services Delhi with ACTERA Ahmedabad
One Ladder Five Workers a building period of 11 months, India Pvt. Ltd. Pvt. Ltd. Airpo
under the term of BOT (Mumbai)

1958 2005 2008 2010 2013 2015

1996 2006 2009 2011 2014 2018

Çelebi Ground Handling Çelebi Ground Handling Çelebi Delhi Çelebi Cargo Acquisitions of India Cochin Airpo
listed in Istanbul Stock Exchange Hungary Ltd. Cargo Terminal Gmbh (Frankfu) Austropo in Vienna Kannur Airpo
Management and Aviapaner Cargo Bangalore Airpo
India Pvt. Ltd. in Frankfu Hyderabad Airpo

www.celebiaviation.com
OUR SERVICES 8

· Passenger Services · Cargo and Mail Services · General Aviation Services

· Representation, Administration · Truck Transpoation · Premium Services
and Surveillance and Offline Cargo Handling · Bridge Operation Services
· Ramp Services · Warehouse Services
· Load Control, Transpoation · Suppo Services

www.celebiaviation.com
OUR CUSTOMERS 9

www.celebiaviation.com
QUALITY & SAFETY 10

The role of Quality in Çelebi is to translate the strategic intent of the group into practical applications that deliver
continous service & process standardization and increase customer satisfaction in line with Total Quality Management principles.
High level customer experience management is the main objective to achieve sustainable service improvement and to sustain Çelebi’s competitive advantage.

Our Principles
- Customer focused
- Total Employee Involvement
- Process Centered
- Integrated System
- Strategic and Systematic Approach Our Goals
- Continual Improvement
- Fact based decision making - To obtain high level customer experience management by engaging
“If you can’t measure it, you can’t manage it!” Voice of Customer Objectives with business units and stakeholders
- Communications - To increase Çelebi’s competitive advantage and operational excellence
by taking advantages of multisite business and spread best practices
- Increase operational efficiency and customer satisfaction
by process Singularization and Standardization

www.celebiaviation.com
QUALITY CERTIFICATIONS 11

In Çelebi we continuously upgrade our standards in our all entities.

Our international ceificates are proof of our emphasize on quality.

· PAS 99:2012
INTEGRATED MANAGEMENT REGISTRATION

· IATA CERTIFICATE OF ACCREDITATION

ÇELEBİ GH HUNGARY

· IATA CERTIFICATE 2016 - 2018

ÇELEBİ GROUND SERVICES AUSTRIA GmbH

· IATA SAFETY AUDIT

FOR GROUND OPERATIONS PROGRAM
FOR DELHI, INDIA

· RA3 CERTIFICATE
ÇELEBİ DELHI CARGO TERMINAL MANAGEMENT
INDIA PVT. LTD.

· GDP (GOOD DISTRUBITION PRACTICE)

FOR ÇELEBİ DELHI CARGO TERMINAL MANAGEMENT
INDIA PVT. LTD.

www.celebiaviation.com
OUR ENTITIES

ÇELEBİ ÇELEBİ ÇELEBİ ÇELEBİ ÇELEBİ ÇELEBİ ÇELEBİ

GROUND HANDLING GROUND HANDLING GROUND SERVICES DELHI CARGO TERMINAL AIRPORT SERVICES NAS AIRPORT CARGO
TURKEY HUNGARY LTD AUSTRIA MANAGEMENT INDIA INDIA SERVICES INDIA GMBH
OUR ENTITIES 13

ÇELEBİ GROUND HANDLING TURKEY

• Operating since 1958
• 31 Airpos
• Ground Handling Services
• Cargo & Warehouse Services
• General Aviation Services
• Premium Services
• Bridge Operations and Maintenance Services
• More than 126.000 Flights per year
• More than 50.000 tons of cargo handled per year
• 3600+ employees
• Dedicated to Quality with ISAGO; ISO9001; ISO 14001;
OHSAS 18001; Green Airpo; Regulated Agent Status (RA3)

www.celebiaviation.com
OUR ENTITIES 14

ÇELEBİ GROUND HANDLING HUNGARY LTD.

• Operating since 2006
• Budapest Ferenc Liszt International Airpo
• Ground Handling Services
• Cargo & Warehouse Services
• General Aviation Services
• Premium Services
• Lounge Services
• More than 24.500 Flights per year
• More than 88.000 tons of cargo handled per year
• 800+ employees
• Dedicated to Quality with ISAGO; ISO9001; Green Airpo;
Regulated Agent Status (RA3)

www.celebiaviation.com
OUR ENTITIES 15

ÇELEBİ GROUND SERVICES AUSTRIA GmbH

• Operating since 2011
• Vienna International Airpo

• Ground Handling Services

• General Aviation Services
• More than 19.000 Flights per year
• 450+ employees
• Dedicated to Quality with ISAGO; ISO9001; ISO14001; OHSAS18001

www.celebiaviation.com
OUR ENTITIES 16

ÇELEBİ DELHI CARGO TERMINAL MANAGEMENT INDIA PVT. LTD.

• Operating since 2009
• Delhi Cargo Terminal
• Cargo & Warehouse Services
• Pharma Centre & Perishable Centre
• More than 540.000 tons of cargo handled per year
• 3300+ employees
• Dedicated to Quality with ISAGO; ISO9001; ISO4001;
OHSAS18001; Regulated Agent Status (RA3)

www.celebiaviation.com
OUR ENTITIES 17

ÇELEBİ AIRPORT SERVICES INDIA PVT. LTD.

• Operating since 2010
• Delhi, Bangalore, Kannur, Cochin, Ahmedabad, Hyderabad
• Ground Handling Services
• General Aviation Services
• Bridge Mounted Equipment Services
• More than 28.500 flights per year
• 1500+ employees
• Dedicated to Quality with ISAGO; ISO9001; ISO4001;
OHSAS18001; Regulated Agent Status (RA3)

www.celebiaviation.com
OUR ENTITIES 18

ÇELEBİ NAS AIRPORT SERVICES INDIA PVT. LTD.

• Operating since 2008
• Chhatrapati Shivaji International Airpo (Mumbai)
• Ground Handling Services
• General Aviation Services
• Bridge Mounted Equipment Services
• More than 23.500 flights per year
• 3000+ employees
• Dedicated to Quality with ISAGO; ISO9001; ISO4001;
OHSAS18001; Regulated Agent Status (RA3)

www.celebiaviation.com
OUR ENTITIES 19

ÇELEBİ CARGO GmbH

· Operating since 2010
• Frankfu Airpo
• Cargo & Warehouse Services
• More than 141.000 tons of cargo handled per year
• 180+ employees
• Dedicated to Quality with ISO9001; ISO4001; OHSAS18001

www.celebiaviation.com
PLATINUM BUSINESS AVIATION SERVICES 21

• All our passengers are welcomed as “Private Guests”.

Platinum Services has a statement of priority to make each guest
feel comfoable, delighted and privileged. With these principles,
we serve not only for our guests flying with private jets,
but also for guests using commercial airlines.
• We provide an extensive array of Premium Services
to make our guests experience the ‘Platinum Services' concession.
• Whether you choose to fly Economy class or Business class,
we offer the same qualified services upon your request.

• Our services include VIP guest lounge, meet & greet services,
private jet & helicopter rental and generally, dedicated assistance
from the moment you enter the airpo until your depaure.

• Çelebi Platinum Services currently operates 4 lounges

at Budapest Airpo.

• Çelebi Platinum Services is available in Turkey

and at Budapest Airpo in Hungary.

www.celebiaviation.com
INTERNATIONAL MEMBERSHIPS 22

INTERNATIONAL
AIR TRANSPORTATION
ASSOCIATION (IATA)

AIRPORT SERVICES INTERNATIONAL AIR CARGO

ASSOCIATION (ASA) ASSOCIATION (TIACA)

AVIANCE ALLIANCE INTERNATIONAL ASSOCIATION

OF TRANSPORTATION
AND LOGISTICS SERVICES
PROVIDERS (UTIKAD)

www.celebiaviation.com
IT SYSTEMS & TECHNOLOGY 23

Global ERP System DCS Systems

• Çelebi is expanding its SAP based ERP system • Çelebi understands the needs of its
integrating all subsidiaries and customers and follows and acts
the HQ implementation planned for accordingly to the different requests.
HRM, FA, CC MM, EAM modules • Proven systems of check-in, boarding,
• Hyperion for financial managements and load planning are used in Çelebi globally.
Integrated Airpo Resources Management

Inform Groundstar system to optimize all

planning and control process in ground
handling requirements such as planning shi‹s
and daily planning real-time coordination,
supervision and inspection of every operation.
Sales Force Flight Info & Ops Management System

• Çelebi uses Sales Force to manage • Çelebi’s in-house system, Ikarus, to specialize
its customers locally as well as globally ground services requirements of customers.
• Relationship management • Flight information service
• Retaining Feedbacks & Follow - Up & operations management
• Repo…ing & KPI monitoring • Invoice management
• Quality management

www.celebiaviation.com
HUMAN RESOURCES 24

Çelebi Aviation recognizes the impoance of every team member to reach

its goals and achieve its vision. Çelebi is a proud people-focused
organization and aims to become the most admired employer in its field.
The Human Resources depament takes strategic steps toward this goal.

With strong HR policies, Çelebi builds highly motivated teams all around the
globe, giving them ample career oppounities.

• Over 90% internal promotion rate

• Examplary career paths: From officer to C level management

• Global assignments for personal development in critical roles

www.celebiaviation.com
ÇELEBİ AVIATION ACADEMY 25

Çelebi Academy is a central educational hub which will promote training

standardization for the purpose of so-skill development, leadership and
operational-technical training that provide safe, secure and sustainable
development of global ground handling & cargo service

Strategic Objectives
- Understand need of all operational and suppo depaments,
take the responsibility to create content according to their needs
- Improve quality, safety and efficiency of ground handling service
and cargo through operational training
- Globally create content, establish an efficient and measurable
operational training system
- Disseminate Çelebi’s special operational knowledge and skills globally
- Deploy range of learning technologies and methodologies for
high standards of global basis
- Provide expeise on all steps of training & development for
a smooth execution by companies
- Career path bounded with training, HR integration system,
management responsibility for follow up development plan
- Strengthening the employer branding and rising among
the most demanded companies
- Collaboration with Universities or institutes to develop future leaders

www.celebiaviation.com
CORPORATE RESPONSIBILITY 26

Çelebi Aviation strengthens its 60 years of vast experience

with social responsibility projects. These projects are
the outcomes of the unshakable faith, commitment
and determination Çelebi has for a beer, brighter world.

Some of the major projects Çelebi has done so far are;

· 50 Çelebi Homes on the 50th Year

· Equality at Work

· Ali Cavit Çelebioğlu School of Civil Aviation

· Environment Friendly Service Production

Çelebi encourages every team member to take pa

in corporate and individual projects.

www.celebiaviation.com