Corrective Action Plan

“Fluid Technology International Pvt. Ltd”

Stage-02 Audit Conducted on 10 Aug. 2017

S. No. Non Conformity Root Cause Analysis Suggested Corrective Action Responsibility Target
Date
At instances during the audit it was evident that
All departments were External issues associated with GM Projects, 30 Sept.
the organization has maintained a procedure to
requested to identify & evaluate Water Treatment Plants Projects Sr. Manager 2017
evaluate its internal and external issues, however
their respective internal and and Water Treatment Chemicals Compliance &
most of the issues highlighted are internal issues.
external issues. Initially most business will be identified and QC
There is need to include and emphasize on
departments identified internal evaluated.
external issues in more detail. Manager
issue, now all departments are
01 Supply Chain,
working on external issues.
Deputy
Manager
Administration,
Asst. Manager
Sales,
Manager HR

During audit at maintenance department, it was

Maintenance plan could not be Maintenance Plan will be Manager 31 Oct.
found evident that maintenance plan has not been
prepared due to busy schedule developed for all equipment / Maintenance 2017
developed for equipment and powered tools that
of Maintenance Team. tools available in Maintenance
are used to provide products and services to
Department.
various clients. The organization shall determine, SS / MS fabrication of skids,
provide and maintain the infrastructure necessary Plumbing & Electrical cabling
for the operation of its processes and to achieve and termination, Instruments
02 conformity of products and services. installation jobs and
assembling of plant
components are carried out by
FTI. We have required
infrastructure for these jobs.
All other jobs are being carried
out by third party.
 At instance during audit, it was found evident that
Chemical Sales and Service Chemical Blending department Management Aug. 2017
the internal audit plan was developed and
Department was missed to has been included in internal Representative
maintained and internal audit was found to be
incorporate in Internal Audit audit plan. This audit will be
conducted as per plan. The internal audit found to
plan. completed by the end of 3rd.
be conducted from 19 July-2017 to 02 August,
quarter of 2017.
2017, However few department/ areas need to be
incorporated in internal audit program. Moreover,
the competence of internal auditors was found not
appropriate in order to seek objective

03
One of the internal auditor (Mr. Training on ISO-9001-2015 will Manager HR 31Oct. 2017
M. Shahid) has about 10 years be arranged to develop a team of
of experience of internal audits 8-10 persons including three
of QMS ISO-9001-2008, 2nd. internal auditors.
Auditor (Ms. Ayesha) has got
ISO-22000 training, while 3rd.
one (Mr. Mohib ul Amin) has no
experience. Management has
plan to arrange ISO-9001-2015
training for this team.

At instance during audit some documents such as

The listed documents were All documents including external Management 31 Sep.
external origin documents, master list of
missed to be controlled. origin documents, master list of Representative, 2017
documents, organogram, Quality manual, list of
documents, organogram and ISO
interested parties etc. that the organization has
Quality manual will be controlled. Coordinator
determined to be necessary for the planning and
04
operation of the quality management system was
found not controlled. Moreover, the documents of
external origin were also not included in the master
list of documents

At instance during audit at HR department, it was

Training Need Assessment of Training need assessment and Manager HR August
found evident that the training need assessment
different FTI Department teams Training Plan has been retrieved 2017
was not performed for persons doing work under
was performed during the from the left employees. (Documents
its control that affects the
appraisal process of 2016. It retrieved)
Performance and effectiveness of the quality
could not be presented at the
management system. Moreover, Training plan for
05 time of Stage-2 Audit due to
the year 2017 was also not maintained.
lack of 2 HR members who
resigned just week before
audit, and handing over of
documents was due, which
was done later.
 At instances during audit it was found evident that
Supplier evaluation could not Supplier evaluation will be Manager 31 Oct.
approved supplier list was maintained. However,
be completed due to shortage completed by October 2017. Supply Chain 2017
evaluation was not performed completely for the
of staff. It is still in process.
06 suppliers. As per standard requirement there is a
need to conduct supplier evaluation and re-
evaluation of external providers.

Noted Mechanism not found established to

We have procedures like Copies of Factory Acceptance GM Projects, August
ascertain reviews are conducted to evaluate the
Factory Acceptance Test, Pre- Test (Physical Inspection Report) Sr. Manager 2017
ability of the results of design and development to
commissioning & dated 26 May 2017 & Compliance &
meet requirements and verification activities are
Commissioning to evaluate the Commissioning Reports dated 16 QC
conducted to ensure that the design and
results of our Plant design and June 2017 have been received
development outputs meet the input requirements.
development to meet customer from the Customer.
Sample verified for Water Desalination Plant
requirement. Reliability Test Report of
Design of M/s. KANUPP.
KANUPP management was CSWRO Plant at KANUUP has
requested to provide copies of been received from Customer.
07 Factory Acceptance Test
(Physical Inspection Report)
dated 26 May 2017 &
Commissioning Reports dated
16 June 2017, but they could
not send the reports before
audit date.
Reliability Test for this plant
was performed on 8 to 10
August 2016.

Management Representative: Date: 30 Aug. 2017

Date of CAP Received by SGS: 28 August 2017

Date of CAP reviewed & accepted by Lead Auditor: 29Aug.2017