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ITunes Diagnostics

This document summarizes software and system information for a Windows 10 PC: - The PC is running Windows 10 build 19042 with various Apple software like iTunes 12.11.4.15 and iCloud 12.2.0.10 installed. - Network connectivity and firewall tests were successful, showing the PC is connected to the internet and iTunes/Apple services. - While various Apple services are installed and running, no iOS devices were connected for syncing. The most recent connected device was an iPhone 8 on firmware 14.6.

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Min Naung Naung
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124 views2 pages

ITunes Diagnostics

This document summarizes software and system information for a Windows 10 PC: - The PC is running Windows 10 build 19042 with various Apple software like iTunes 12.11.4.15 and iCloud 12.2.0.10 installed. - Network connectivity and firewall tests were successful, showing the PC is connected to the internet and iTunes/Apple services. - While various Apple services are installed and running, no iOS devices were connected for syncing. The most recent connected device was an iPhone 8 on firmware 14.6.

Uploaded by

Min Naung Naung
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Microsoft Windows 10 x64 Professional Edition (Build 19042)

To Be Filled By O.E.M. To Be Filled By O.E.M.


iTunes 12.11.4.15
FairPlay 2.20.6
iPod Updater Library [Error:0000000D]
Apple Mobile Device 14.5.0.7
Apple Mobile Device Driver 486.0.0.0
Apple iPod Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 12.2.0.10

iTunes Serial Number 00000295516E8D6C

Current user is not an administrator.


The current local date and time is 2021-08-15 03:50:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is supported.
Display scaling 100.00

**** Runtime Libraries ****

c:\windows\system32\ucrtbase.dll: 10.0.19041.789
c:\windows\system32\msvcp140.dll: 14.29.30037.0
c:\windows\system32\vcruntime140.dll: 14.29.30037.0
c:\windows\system32\vcruntime140_1.dll: 14.29.30037.0
c:\windows\system32\msvcp110_win.dll: 10.0.19041.546

**** External Plug-ins Information ****

Bonjour service 3.1.0.1 (333.18) is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {C578005C-06C4-4D2E-8155-94488532A456}


Description: Intel(R) Ethernet Connection (2) I219-V
IP Address: 192.168.0.137
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Aug 15 03:43:55 2021

Lease Expires: Wed Dec 31 16:00:00 1969

DNS Servers: 192.168.0.1

Active Connection: LAN Connection


Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.


iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2021-08-15 03:49:33.

**** Device Connectivity Tests ****

iPodService not found.


Apple Mobile Device Service 486.100.2.42 is currently running.
iTunesHelper is currently not running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPhone 8 running firmware version 14.6


Serial Number: F4GWG3M0JC6J

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

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