Project Stakeholder Management

Project Stakeholder Management

 Processes to identify the people, groups, or organizations that could
impact or be impacted by the project.
 Analyze stakeholder expectations and their impact on the project
 Develop management strategies for effectively engaging stakeholders
in project decisions and execution.

Process Name Process Group Key Outputs

Identify Stakeholders Initiating Stakeholder register

Plan Stakeholder
Planning Stakeholder Engagement Plan
Engagement
Managing Stakeholder
Executing Change request
Engagement
Monitor Stakeholder Monitoring and Work performance information,
Engagement Controlling Change request
Identify Stakeholders
 Identifying project stakeholders regularly
 Analyzing and recording relevant information regarding their
interests and involvement
 It enables the project team to identify the appropriate focus for
engagement of each stakeholder or group of stakeholders
Identify Stakeholders - ITTO
INPUTS
1.Project Charter TOOLS AND TECHNIQUES OUTPUTS
2.Business Documents
1.Expert Judgment Stakeholder Register
Business Case
2.Data Gathering Change Requests
Benefits Management Plan
Questionnaires and Surveys Project Management Plan Updates
Project Management Plan
Brainstorming Requirements Management Plan
Communications Management Plan
Data Analysis Communications Management Plan
Stakeholder Engagement Plan
Stakeholder Analysis Risk Management Plan
Project Documents
Document Analysis Stakeholder Engagement Plan
Change Log
Data Representation Project Documents Updates
Issue Log
Stakeholder Mapping/ Representation Assumption Log
Requirements Documentation
Meetings Issue Log
Agreements
Risk Register
Enterprise Environmental Factors
Organizational Process Assets
Identify Stakeholders - Inputs
 Project Charter
 Business Documents
 Business Case
 Benefits Management Plan
 Project Management Plan
 Communications Management Plan
 Stakeholder Engagement Plan
 Project Documents
 Change Log
 Issue Log
 Requirements Documentation
 Agreements
 Enterprise Environmental Factors
 Organizational Process Assets
Identify Stakeholders - Tools
 Expert Judgment
 Data Gathering
 Questionnaires and Surveys
 Brainstorming
 Data Analysis
 Stakeholder Analysis
 analyzes who your stakeholders are and how they feel about the project
 What would be the stakeholder’s role such as a team member, sponsor, or functional
manger etc.?
 How would the project affect them, either in a positive or negative way?
 Would they be active stakeholders, such as team members who work on the deliverable, or
passive, such as customers who watch the project work get done?
 What is their power authority, such as sponsors who will be paying for the project
 Document Analysis
 Meetings
Identify Stakeholders - Tools
 Data Representation
 Stakeholder Mapping/Representation
 Method to categorize stakeholders.
 Power/interest grid, power/influence grid, or impact/influence grid
 Stakeholder cube
 A three-dimensional methodology to support the mapping of a stakeholder’s interest, power, and
influence
 Salience model:
 Power: Level of authority
 Urgency: Immediate attention
 Legitimacy: How appropriate is their involvement
 Directions of Influence:
 Upward: Senior management
 Downward: Team members
 Outward: Vendors, government, public, end-users
 Sideward: peers such as other project managers
 Prioritization
Identify Stakeholders - Output
 Stakeholder Register
 Should contain:
 Contact information
 Role on the project, such as, sponsor or functional manager
 Communication requirements
 Expectations of the project
 How are they affected by the project
 Power influence level on the project
 Change Requests
 Project Management Plan Updates
 Requirements Management Plan
 Communications Management Plan
 Risk Management Plan
 Stakeholder Engagement Plan
 Project Documents Updates
 Assumption Log
 Issue Log
 Risk Register
Plan Stakeholder Engagement
 Developing methods to involve project stakeholders
 Centered on their needs, expectations, interests, and potential
impact on the project.
 It creates an actionable plan to interact effectively with
stakeholders
Plan Stakeholder Engagement - ITTO
TOOLS AND TECHNIQUES
INPUTS 1.Expert Judgment
1.Project Charter 2.Data Gathering
OUTPUTS
2.Project Management Plan 1. Benchmarking
1.Stakeholder Engagement Plan
Requirements Management Plan Data Analysis
Communications Management Plan Assumption and Constraint
Analysis
Risk Management Plan
Root Cause Analysis
Project Documents
Decision Making
Assumption Log
Prioritization/ Ranking
Change Log
Data Representation
Project Schedule
Mind Mapping
Risk Register
Stakeholder Engagement
Stakeholder Register
Assessment Matrix
Enterprise Environmental Factors
Meetings
Organizational Process Asset
Plan Stakeholder Engagement - Inputs
 Project Charter
 Project Management Plan
 Resource Management Plan
 Communication Management Plan
 Risk Management Plan
 Project Documents
 Assumption Log
 Change Log
 Issue Log
 Project Schedule
 Risk Register
 Agreements
 Enterprise Environmental Factors
 Organizational Process Assets
Plan Stakeholder Engagement - Tools
 Expert Judgement
 Data Gatherings
 Benchmarking
 Data Analysis
 Root Cause Analysis
 Assumption and Constraint Analysis
 Decision Making
 Meetings
Plan Stakeholder Engagement
 Data Representation
 Stakeholder Engagement Assessment Matrix
 5 levels of engagement
 Unaware
 Resistant
 Neutral
 Supportive
 Leading

Stakeholder Unware Resistant Neutral Supportive Leading

Mary Current Desired

Jane Current Desired
Bob Desired
Plan Stakeholder Engagement - Outputs
 Stakeholder Engagement Plan
 How will the team keep the stakeholders engaged on the project.
 What type of communication will be needed to engage them on the
project.
Manage Stakeholder Engagement
 Communicating and working with stakeholders to meet their
needs and expectations
 Addressing issues, and get them involve
Manage Stakeholder Engagement - ITTO

INPUTS
TOOLS AND TECHNIQUES
1.Project Management Plan OUTPUTS
Communications Management Plan 1.Expert Judgment
2.Communication Skills 1.Change Requests
Risk Management Plan
Feedback 2.Project Management Plan Updates
Stakeholder Engagement Plan
3.Interpersonal and Team Skills Communications Management Plan
Change Management Plan
Conflict Management Stakeholder Engagement Plan
Project Documents
Cultural Awareness Project Documents Updates
Change Log
Negotiation Change Log
Issue Log
Observation/ Conversation Issue Log
Lessons Learned Register
Political Awareness Lessons Learned Register
Stakeholder Register
Ground Rules Stakeholder Register
Enterprise Environmental Factors
Organizational Process Assets Meetings
Manage Stakeholder Engagement - Inputs
 Project Management Plan
 Stakeholder Engagement Management Plan
 Communication Management Plan
 Risk Management Plan
 Project Documents
 Change Log
 Issue log
 Lessons Learned Register
 Enterprise Environmental Factors
 Organizational Process Assets Update
Manage Stakeholder Engagement - Tools
 Expert Judgement
 Communication Skills
 Feedback
 Interpersonal and Team Skills
 Conflict Management
 Cultural Awareness
 Observation/Conversations

 Negotiation
 Political awareness

 Grounds rules
Defined in the team charter for team members and stakeholders
 Meetings
Manage Stakeholder Engagement - Output
 Change Requests
 Project Management Plan Updates
 Communications Management Plan
 Stakeholder Engagement Plan
 Project Documents Updates
 Change Log
 Issue Log

 Lessons Learned Register

 Stakeholder Register
Monitor Stakeholder Engagement
 Monitoring stakeholder relationships
 Engaging stakeholders through modification of engagement
strategies and plans.
 Increases the efficiency and effectiveness of stakeholder
engagement
Monitor Stakeholder Engagement - ITTO
TOOLS AND TECHNIQUES
1.Data Analysis
INPUTS Alternatives Analysis
OUTPUTS
Root Cause Analysis
1.Project Management Plan 1.Work Performance Information
Stakeholder Analysis
a.Resource Management Plan Decision Making 2.Change Requests
b.Communications Management Multicriteria Decision Analysis 3.Project Management Plan
Plan Voting Updates
c.Stakeholder Engagement Plan Data Representation Resource Management Plan
2.Project Documents Stakeholder Engagement Assessment
Matrix Communications Management
a.Issue Log Plan
Communication Skills
b.Lessons Learned Register Feedback Stakeholder Engagement Plan
c.Project Communications Presentations Project Documents Updates
d.Risk Register Interpersonal and Team Skills Issue Log
e.Stakeholder Register Active Listening Lessons Learned Register
3.Work Performance Data Cultural Awareness
Risk Register
Leadership
4.Enterprise Environmental Factors Stakeholder Register
Networking
5.Organizational Process Assets Political Awareness
Meetings
Monitor Stakeholder Engagement - Inputs
 Project Management Plan
 Resource Management Plan
 Communication Management Plan
 Stakeholder Engagement Plan
 Project Documents
 Issue Log
 Lesson Learned Register
 Project Communications
 Risk Register
 Stakeholder Register
 Work Performance Data
 Enterprise Environmental Factors
 Organizational Process Assets
Monitor Stakeholder Engagement - Tools
 Data Analysis
 Alternatives analysis
 Root Cause analysis
 Stakeholder analysis
 Decision Making
 Voting
 Multicriteria Decision Making
Monitor Stakeholder Engagement - Tools
 Data representation
 Stakeholder Engagement Assessment matrix
 Communication skills
 Feedback
 Presentations
 Interpersonal and team skills
 Active listening
 Cultural awareness
 Leadership
 Networking
 Political awareness
 Meetings
Monitor Stakeholder Engagement - Outputs
 Work Performance Information
 Change requests
 Project Management Plan Updates
 Resource management plan
 Communications management plan
 Stakeholder engagement plan
 Project Documents Updates
 Issue log
 Lessons learned register
 Risk register
 Stakeholder register