COMMUNICATIVE SKILLS IN

ORAL & WRITTEN LANGUAGE

T.U.: Learning & Teaching F.L.E.

Lic. Shenia Vargas J.

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WHAT ARE COMMUNICATION SKILLS?

Communication skills refer to:
 The abilities to give and receive information effectively.
 Being a good communicator involves a number of different skills.
 Being able to communicate effectively is a crucial skill.
 All team members have aligned goals.
 If an issue does pop up, it’s quickly resolved — that’s the power
of solid communication skills.
 Note that communication skills are made up of soft skills.
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TYPES OF COMMUNICATION SKILLS

1. VERBAL 2. NONVERBAL 3. WRITTEN

1. VERBAL COMMUNICATION INVOLVES:

 The spoken word, things like tone, diction, and pacing are all
important when you’re a speaker.
 Reading your audience and adjusting these things in real-time to
make yourself better understood.
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Being an effective verbal communicator

• Is about being a good listener.
• It doesn’t matter if you give the most eloquent speech in the
world if you haven’t responded to the right elements of your
partner’s end of the conversation.

Skills in verbal communication are especially vital for anyone

who regularly performs tasks over the phone because you don’t
get the same nonverbal signal that people who meet face-to-face
have.
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2. NONVERBAL COMMUNICATION
 Involves body language. Things like posture, eye contact, gestures,
handshakes, and facial expressions are all part of nonverbal
communication.
 Listeners take all this into account when they’re in the process of
analyzing the information you’re delivering.
 A confident posture, direct eye contact, and a relaxed face will
exhibit confidence and make listeners more inclined to accept the
spoken information.
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3. WRITING LANGUAGE COMMUNICATION IS:

 The representation of language through the Writing System.

 An invention, in the sense that it must be taught, unlike spoken
language or sign language.

EXAMPLES: Articles from a newspaper, diary articles, paragraphs of a

book, articles from a magazine, paragraphs of a letter, E-mails, social
network, etc.
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WRITTEN COMMUNICATION INVOLVES

 The written words.

 Being able to write clearly and concisely.
 The value in just about every position.
 That much of the communication within and between businesses is done
through email.
 Knowing how to write in a way that strikes a good tone while being
professional and delivering information in an easy-to-understand way is a
true skill.
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Most mannagers differenciate between written communication &

nonverbal category

o Written communication plays such a large role in day-to-day

operations at most companies.
o Excellent talent in written communication is easy to show off
on a resume and cover letter.
o If you can persuade hiring managers that you’re a top candidate
based on nothing but these documents, you’ve proved you have
a knack for written communication.
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EXAMPLES OF COMMUNICATION SKILLS

1. Active listening. Practicing active listening is the first step in being a
great communicator. It’s all too common for people to listen with the
intent to reply rather than to understand.
A great communicator hears the concerns, questions, and directives
of their co-workers and superiors, and can make decisions based on
an accurate understanding of the situation.
An active listener asks questions when clarification is needed and
adjusts their way of speaking based on whom they’re speaking to
and the situation at hand.
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2. Presenting. Good presentation skills involve elements of nonverbal

communication (good posture, eye contact with audience members,
etc.) to demonstrate confidence.
The ability to hold people’s attention by making a presentation
interesting or humorous while also being informative is very valuable.
Showing that you have mastery over presentation software looks good
on a resume, but your real chance to show off your presentation skills
comes in the interview.
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3. Training. Being a leader in training sessions requires many different

communication skills.
You must be comfortable with public speaking, know how to keep your
audience engaged, and be able to convey information accurately and
clearly.
If you’ve led training sessions in the past, then that’s a great thing to
include on a resume or cover letter to highlight your communication skills.

4. Team building. Being able to share ideas and work collaboratively with a
team are essential traits for anyone who has to work closely with their co-
workers.
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5. Negotiation. While negotiation skills are obviously important

in things like law and sales, good negotiating tactics are also
important in any situation that requires compromise.

6. Leadership. Being a good leader means communicating in a

way that projects confidence and motivates others.
Good leaders take into account the skillsets, needs, and work
styles of their team members.
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7. .Nonverbal communication. Is about both being heard and making

others feel heard.
If you’re not making eye contact with your conversational partner or,
worse, you’re rolling your eyes, then they’re going to feel
disrespected.
What you do with your posture and your hand gestures will change
how people interpret your spoken communication.
8. Phone calls. We know it’s 2021, but being able to hold an effective
phone conversation is still a vital skill in business.
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9. Internet communication. The pandemic has really shined a light

on who has top-notch internet communication skills and who
doesn’t.
Being a good internet communicator isn’t just about being fluent
in web-based communication platforms. It’s also about being agile
in responses, clear and concise in written queries or answers, and
knowing when not to speak on group calls.
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10. Writing. Poor writing creates gaps in understanding and limits the
efficiency of any project by creating confusion and misaligned goals.

As you improve your writing skills, you’ll have an easier time organizing
your thoughts and speaking more accurately.

Here’s a quote from George Orwell that sums it up: “If people cannot write
well, they cannot think well, and if they cannot think well, others will do
their thinking for them.”
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11. Choosing the appropriate medium. Determining what

information is best shared through email, phone call, text, or face-to-face
meeting is an important part of being a good communicator. It’s also
important to consider the recipient’s preferences.

12. Clarity and concision. There are two big traps among people trying to
sound smart: using big words and using too many words. You shouldn’t let
trying to sound smart get in the way of being understood.
Often, the shortest, simplest message conveys the greatest amount of
undiluted information.
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13. Giving/Accepting feedback. A person giving feedback

should aim to keep it constructive and diplomatic — no passive-
aggressive words. It’s important to be honest and call people out,
but it’s equally important to maintain your relationships.
When you’re on the receiving end of feedback, it’s important to
practice that active listening we touched on earlier. It can be tough
hearing negative feedback about yourself, but taking the time to
reflect on what others say about you is a crucial part of improving,
not just as an employee, but as a human being.
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14. Empathy. Practicing empathy will make you an all-around more likable
individual. Listening is the first step, but being truly empathetic involves
seeing things from someone else’s perspective.
If you start from a place of empathy, all of your other communicative abilities
will instantly improve. You’ll be able to predict how others will feel about
some information you need to communicate, and therefore adjust the form of
that communication to make others feel positive about it.
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15. Open-mindedness. Being open-minded is about showing

respect to everyone with whom you communicate and being
patient when their way of thinking doesn’t agree with yours.
Never dismiss someone’s opinions in the instant and you’ll have
healthier relationships with everyone at work. Empathy and open-
mindedness together make up emotional intelligence, which is
every bit as important as regular intelligence in your professional
life.
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COMMUNICATION SKILLS TIPS

Putting in the effort to strengthen your communication skills will enhance
your resume and benefit your career (not to mention your personal life).
Like any soft skill, there’s always room to improve your communicative
abilities.
Start by taking stock of what you’re naturally good at. Ask friends, family,
or colleagues – you might be surprised to hear where they believe your
strengths lie.
Then consider some difficult moments at work and think of how poor
communication (yours or your colleagues) led to disastrous results.
Contemplate which communicative skills could have resolved that
situation in a better way.
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HOW TO SHOWCASE YOUR COMMUNICATION SKILLS

 Knowing you should put down some communication skills is fine and dandy, but how do you
demonstrate to employers that you really are a great communicator? Well, the job-hunt
itself is a test of your communicative abilities, so keeping your resume and cover letter clear
and concise is your first goal.

 Some soft skills, like being an expert reader of body language, are tough to convey on a job
application. But others, like written communication, being a force for constructive criticism,
and the ability to persuade others, are not only easy to show off on your resume or cover
letter, but can be backed up with quantifiable examples.

 For example, something like “developed training materials for new hires, reducing
onboarding time by 20%.” Take stock of your achievements and reflect on how your
communicative abilities played a part, then accentuate those characteristics throughout the
job application process.
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Some actionable tips to start improving your communication skills right away:

 Consider your audience. It doesn’t matter if you’re the most brilliant orator
in the world; if you don’t pay attention to your audience’s interests and
abilities, your words are going to fall flat.

 Study nonverbal cues. If you’re trying to have a conversation with someone

who keeps looking at their phone/watch/anywhere but you, take the hint
and try changing up your tactics.

 Ask questions. Most people’s favorite topic is themselves. Get them talking
about their favorite subject and they’re apt to like you more. Don’t just ask
though. Actually listen to their answers and respond in a way that shows
interest.
THE END
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“THANK YOU”