Assessment Details

Qualification Code: Title CHC43015 Certificate IV in Ageing Support

Assessment Type Underpinning Knowledge/Questions

Due Date

Location

Term-Year

Unit of Competency
Unit Code/Title CHCCCS011 meet personal support needs

Student Details
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Feedback to Student

RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY

Assessor Details
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 Assessment 1 Underpinning knowledge questions

Instruction to Students:
 Answer the questions below in the spaces text box provided.
 Ensure all references are documented under each individual question.
 Answers are to be typed or for written submissions, use black or blue ink and ensure your name
is attached to the responses.

Question 1

Reviewing the individualised plan and confirm required equipment, processes and aids (PC 1.1)
(Min 200 words)

Read the following case scenario of Mr Williams’ profile and personal plan and use the information
to provide a response to the questions.

Case Study
Alison is training Barbara to support Mr Williams. While they are walking up the drive to his
house, Alison and Barbara talk about what they will be doing.
Alison reminds Barbara of things to prepare when showering someone:
Preparing the bathroom.
Checking the temperature of the bathroom.
Making sure any equipment to be used is working and clean.
Taking care as the floor can be slippery.
They discuss Mr William’s personal plan. It includes:
His preferred name.
How he likes to do things. In the personal plan it states that he has breakfast independently then,
with the assistance of the support worker, he showers, shaves and gets dressed.
Mr Williams is recovering from a stroke. While it has not affected his speech, continence or
memory, it has affected his balance, his right arm is weak and he has lost sensation in his skin
in affected areas.
Mr Williams wants to be able to shower himself in the next month. With this goal in mind, he
prefers to try to do things for himself but will request assistance when he needs help. The
support worker should be aware of Mr Williams’ goal and desire for independence, and
 support him in his efforts.
After they arrive at Mr Williams’ house, Alison introduces Barbara and reminds him that they
discussed that she would be bringing a new support worker to meet him today. They chat for a
while and Barbara tells Mr Williams a bit about herself. Then Mr Williams says he will finish his
breakfast before showering and won’t be long. Alison says they will get organised while he eats.
When she comes out to tell Mr Williams they’re ready for him to shower, Barbara notices he has
finished eating his breakfast and moves forward to clear a cup and plates from the table.
However, Mr Williams asks her to stop. He wants to take care of the task himself as one way of
asserting and retaining his independence. Barbara should have remembered that the personal
plan covers Mr Williams’ goal and desire for independence. She should support him in his efforts.

a) As Alison and Barbara are arriving at Mr Williams’ home, what are talking about?

Ans: Alison and Barbara are talking about the personal plan of Mr. Williams, which includes he
preferred to be called by his name. He likes to do things by himself, having his breakfast
independently, and with the help of a support worker, he takes a shower, shaves, and gets
dressed. Alison also discussed that Mr. Williams is healing from a stroke, and it has impacted his
balance, and his right arm is weak, and, has lost sensation in his skin in affected areas. However, a
stroke has not affected his speech, continence, or memory. The personal plan of Mr. Williams also
includes his desire to be independent. Alison also addressed that Mr. Williams has set his goal to
take a shower by himself in the next month. So, he prefers doing his work by himself and will ask
to assist when help is needed.

b) How will the personal plan support Mr Williams’ personal care needs such as body hygiene;
grooming; oral hygiene and body systems?

Ans: The personal plan of Mr. Williams is that he wants to be called by his preferred name. MR.
Williams is getting better from a stroke that has partially affected his health. MR. Williams likes
doing his work by himself, having breakfast alone without anyone's support, and with the help of
a support worker, he takes a shower, shaves, and gets dressed. Despite all his weakness from the
stroke, he has set a goal to accomplish, that he would be taking a shower by himself in the coming
month, and he also desires to be independent. So, the personal plan of Mr. Williams will make the
support worker mindful of his goals and desire to be independent. Thus, the support worker can
make arrangements for Mr. Williams regarding his consideration.

c) What are two things Alison and Barbara should be aware of because of Mr Williams’ stroke?

Ans: Alison and Barbara should be mindful of two things. They should arrange a bathroom before
showering Mr. William and check the temperature of the bathroom. They should also make sure
that any types of equipment in the bathroom are working and clean and, the floor should not be
wet. MR. Williams is getting better from a stroke that has not affected his speech, continence, or
 memory. But the stroke impacted his balance, and his right arm is weak, and, has lost
consciousness in his skin in affected areas. So, he may need help while taking a shower, shaving
and, getting dressed. The other thing Alison and Barbara must also be aware of Mr. William's wish
to be independent. MR. Williams likes to have his breakfast by himself and, he also prefers to do
things individually unless he asks for the help of a support worker.

d) What does Mr Williams prefer to be called by support workers and how will using this
preferred name help with the individualised plan?

Ans: He wants to be called Mr. Williams by his support workers.

As MR. Williams is getting better from a stroke that has injured his balance, and his right arm is
weak, and, has lost sensation in his skin in the affected areas. Meanwhile, his speech, continence,
or memory has not been affected by a stroke. Despite his stroke, he wants to gain confidence by
performing work independently and will only ask for help if required. He also likes to have his
breakfast on his own. Accomplishing these tasks helps to build his willpower even stronger. So,
using his preferred name will give some affirmation that he will achieve his goals and freedom.
And using the name Mr. Williams helps him to stay motivated.

e) Barbara tells Mr Williams a bit about herself. What is she doing?

Ans: Barbara is a support worker who is getting trained by Alison to support Mr. William's care
plan. Alison has told Barbara that Mr. William is getting recovered from a stroke that has left an
impact on his balance and, his right arm is weak and, he has lost sensation in his kin in affected
areas. But his speech, continence, or memory has not been disturbed by a stroke. Barbara is also
mindful that Mr. Williams preferred to be called by his name and likes to do tasks by not
depending on others. Mr. Williams has set an aim for himself by next month he will shower,
without asking any help from a support worker. And he also has a desire to be independent.
Therefore, regarding Mr. Williams's desire, Barbara is developing a mutual relation with Mr.
Williams by telling a bit about herself. So, Barbara can assist Mr. Williams in his effort.

Question 2

Identify risks associated with the provision of support and confirming with supervisor (PC 1.6) (Min
100 wo

Your resident says she does not feel well. You note that she has not eaten the meals you prepared in
advance. She is ‘at risk of falls’ and you notice bruising. Your resident asks you not to say anything.

a) What are the risks for your resident?

Ans: A resident has not been eating the meal. She is at risk of fall and also has some bruises.
Besides, that she may also have other health risks such as:
 loss of appetite
 she might feel nauseous
 she might face weakness
 she might have a lower hemoglobin level
  insomnia
 she might have a chance of some gastrointestinal disease
 low blood pressure level
 low blood sugar level
 anxiety
 depression
 she might get iron or other minerals deficiency
 she might lose weight
 she might have a weak immune system
 she might have a chance to get attacked by different diseases etc.

b) How would you manage this situation in reporting to supervisor and respecting
organisational protocols?

Ans: The supervisor must be aware of the current health situation of the resident as she has been
avoiding her meals and has a risk of falling. The resident may also confront the hazard of different
outcomes. By reporting the health risks of the resident, the supervisor may provide her counseling
regarding her health issues. The supervisor might change the meal plan of the resident. The
supervisor might also ask for the meal that she prefers to have instead. By informing in such a way
will not cause any harm to organizational protocols.

Question 3

Discuss and confirming person’s own preferences for personal support in a positive way (PC 2.1)
(Min 200 words)

a) Describe two different strategies you could use to identify a resident’s personal preferences.
Ans: The personal preferences of residents may vary from one another. So, one should not be
quick to pass the judgment based on their preferences. There are many ways to identify the
resident’s personal preferences by observing their daily activities, communicating in a friendly
manner, involving them in programs, allowing them to share their view regarding specific topics,
etc. Two strategies explained in the following points:
1. Monitoring their daily activity: by monitoring resident's daily activities, we can somewhat
identify their preferences. Considering their behavior toward other people, their way of
presenting themself in public, their concern toward things happening around them, their
engagement in social deeds, their discipline, manner, and so on, helps to identify their
preferences.
2. Communicating in a friendly manner: Communicating with the resident generously, we
can closely identify their preferences. Approaching abundantly toward residents will make
them feel comfortable sharing their opinion regarding some specific topic and, they also
feel free to share their preferences themself.

b) Describe two different strategies you could use to encourage independence.

 Ans: Two strategies to use to encourage independence:
By allowing them to make their decision without passing any judgments, showing faith in them,
and allowing them to be responsible for their own decision
By taking baby steps on any work, they are interested in and making them aware of its
consequences

c) How can a support worker ensure that residents /residents have input into their care and
how would you document their wishes?
Ans: A support worker can ensure that residence has input into their care by following ways:
 By journaling about their daily activities and comparing them to their previous report card
 By considering their word regarding their care plan
 By encouraging them on their healthy steps
Their wishes can get documented by listing them in a file and considering it. So they would feel
equally valued and respected.

Question 4

Consider and confirming the person’s level of participation in meeting their personal support
needs (PC 2.2)

Maintaining confidentiality, privacy and dignity of the person (PC 3.6) (Min 200 words)

a) Why should a resident’s preferences for the way in which support is provided to them be
identified and respected?

Ans: Every resident has their preferences regarding their life. The personal preferences of
residents vary from one another but should be equally respected. By identifying resident's
preferences, support worker can create their care plan accordingly without harming their personal
beliefs. The support worker can provide the residents homely environments based on their
preferences.

b) Describe how a support worker may confirm an older person’s level of participation in
meeting their own personal care needs?

Ans: The support worker may confirm an older person level of participation in meeting their
personal needs in the following ways:
 By observing their daily activities, how actively they have shown their participation
 By communicating politely and allowing them to ask any questions
 By asking their interest and allowing them to do
 c) List 4 ways that you in the role of support worker can respect a resident’s privacy and
dignity?

Ans: Four ways to respect residents’ privacy and dignity:

 By creating friendly environment so that residents can co-operate accordingly
 Not yelling at them
 By not sharing their personal information to others
 By not attacking their personal or religious belief.

Question 5

Provide the person with information to assist them in meeting their own personal support needs
(PC 2.3)

Safely preparing for each task and adjust any equipment, aids and appliances (PC 3.1)

Taking account of identified risks in the provision of personal support and technical support
activities (PC 3.2) (Min 300 words)

Case Study
Sonia is an Indian woman who has been attending an Adult Day Program attached to a Seniors'
Centre twice a week. She has had several falls over the last 6 months and fractured a rib during
her last fall incident. Currently, she receives home care once a week to monitor her medications
and her mobility with walking frame and mobility scooter.
Sonia has been visiting her sister who speak little to no English once a week in a nearby aged care
home, Sonia sings Indian songs and reminisces about where they grew up together. Lately Sonia’s
frequency of her visits has fallen off over the past few months.
Over the past month or so, the Adult Day Program staff have noted that Sonia’s personal
appearance is deteriorating - she sometimes wears soiled clothes, and her hair is not always clean
or even combed. She has attended on the wrong day on three occasions in the past two months,
and she seems to be forgetting the names of staff and other participants, even those whose
names she knew. She appears more withdrawn and seems to have trouble following the threads
of conversation at the program. A social worker at the adult day program has referred her for an
assessment to determine her current physical and emotional needs as the home care support
service has noted signs of depression and another fall.
Sonia has not recovered from her last fall and insists that she can use her mobility scooter to get
around however, she is not able to weight bear sufficiently to get onto the scooter.
 a) Briefly explain what types of assistance a person like Sonia with a mental health condition
such as depression may need and what you as the home care support worker can do to
assess risks associated with mental health and assist Sonia to meet her needs.

Ans: Sonia is a mental health patient who needs a lot of care and nourishment. A person
with a mental condition cannot deal with tasks efficiently as before. Sonia needs someone
who can take care of her without getting irritated. Sonia is in a mental state where she
requires to be with someone all the time. As support workers, we should always be near
Sonia to support her. We should make her comfortable in her own space. We should no
let her be in a place where she feels uncomfortable.

b) How would you as the home care support worker assess safety risks attached to any
equipment or aids that Sonia might be using to maintain her independent living?

Ans: To assess safety risk attached to any equipment or aids that Sonia might use to maintain her
independent living, I would check up on her room and only allow her to use equipment only if
necessary, considering her mental condition.

c) What would you do if Sonia asked you to provide assistance with getting her onto her
scooter for which you have not received appropriate training?

Ans: If Sonia asked for assistance with getting onto her scooter, I would refuse her. I would try to
convince her about not getting trained to assist her onto her scooter. Sonia has already got injured
by falling and might get hurt again.

d) what type of needs would Sonia’s sister have with her culturally diverse background while
living in an aged care home.

Ans: While living in an aged care home, Sonia’s sister needs someone that could understand her
besides not speaking English, make her involved in every program so she does not feel isolated.
She needs someone who respects her culture equally, someone who she can develop a friendly
relation with.

Question 6

Identify changes in the person’s health or personal support requirements and report to supervisor
(PC 3.4)

Comply with the organisation’s reporting requirements, including reporting observations to

supervisor (PC 4.1) (Min 200 words)

Case study
Mrs. Michael lives in a residential Aged care facility requiring intermediate level care. She is 85
years of age, and has Chronic obstructive pulmonary disease and dementia. This morning she
complains of pain in her right shoulder, and says she has had severe chest pain on and off
overnight. Mrs. Michael has complained of the same symptoms yesterday, but was later found to
be her imagination. Mrs. Michael is not your favourite resident, but you feel you must do
something about what she has told you as she is pale and clutching at her chest region with knees
pulled up.

a) Describe the communication method you would use to report to supervisor any identified
changes in health or personal support requirements that you have observed when caring for
Mrs Michael? (Keep information free of judgments and assumption).

 Describe the communication Pressing the emergency buzzer or calling someone who is
method and who you report to present next to her and would report to supervisor or
senior doctor or nurse
 Describe best practice reporting The best practice of reporting is by noting their health
procedures and documentation state such as blood pressure, blood sugar level, pulse rate,
requirements for providing etc. in a form
accurate reports

 Describe one example of an By electrically recording the information and archiving the
organisation's policy and information in a file is the example of storage procedure
procedures for the storage and and use of health or service record
use of health or service records.

b) What do you need to take into consideration when assisting older residents with personal
care requirements such as the following?

Feeding: Asking them for their preferences, types of food they are being served i.e.,
solid or liquid food, observing if they are having any difficulties on
swallowing foods, etc.
Oral care: Checking their mouth sores, checking if they are facing any dental
problems, asking how often they clean their mouth, asking if they are having
any kind of breathing problem
Dressing: By closing the curtains, respecting their privacy, sanitizing hand and
equipment before and after using, providing them comfortable dress,
disposing the used bandage gauze in proper place, asking them if they are
having any problems before dressing
Toileting: By respecting their space, providing essential toiletries, giving them support
while walking, using commode type toilet if necessary
Using continence Providing diapers, use of bowl to pee, by making them comfortable and by
aids: asking if they need any other things
Applying pressure Checking whether the person is allergic to stocking material, checking the
stockings? size of stocking, checking the time period for how long a person should wear
stocking, by helping them to wear stocking
Bathing/showering Checking the water temperature, checking if floor is slippery, providing them
: a clean towel, asking if they need any help and, by respecting their privacy

Questions Checklist
CHCCCS011 meet personal support needs

The assessor needs to indicate whether they have conducted the questioning as written questions
or as verbal questions by ticking the box below.

 Written Questioning  Verbal Questioning

For written questions, the assessor must provide the student’s original written responses.
For verbal questioning, the assessor must provide dot points as a Maximum on the student’s
responses.

Student’s name:

Assessor’s name:
If questions are answered verbally, the assessor must write detailed answers in Satisfactory
the sections provided below. The space below does not indicate the size of the response
answer anticipated. Keep typing and the space will expand. If answers are
recorded separate to this document, they must be attached to the assessment Yes No
documents.
Q1 Case Study
a) As Alison and Barbara are arriving at Mr Williams’ home, what are
talking about?
b) How will the personal plan support Mr Williams’ needs?
c) What are two things Alison and Barbara should be aware of
because of Mr Williams’ stroke?
d) What does Mr Williams prefer to be called by support workers and
how will using this preferred name help with the individualised
plan?
e) Barbara tells Mr Williams a bit about herself. What is she doing?

Q2 Your resident says she does not feel well. You note that she has not
eaten the meals you prepared in advance. She is ‘at risk of falls’ and
you notice bruising. Your resident asks you not to say anything.
a) What are the risks for your resident?
b) How would you manage this situation respecting organisational
protocols?

Q3 a) Describe two different strategies you could use to identify a

resident’s personal preferences.
b) Describe two different strategies you could use to encourage
independence.
c) How can a support worker ensure that residents /residents have
input into their care and how would you document their wishes?

Q4 a) Why should a resident’s preferences for the way in which support

is provided to them be identified and respected?
b) Describe how a support worker may confirm an older person’s
level of participation in meeting their own personal care needs?
c) List 4 ways that you in the role of support worker can respect a
resident’s privacy and dignity?

Q5 Case Study
a) Briefly explain what types of assistance a person like Sonia with a
mental health condition such as depression may need and what
you as the home care support worker can do to assess risks
associated with mental health and assist Sonia to meet her needs.
b) How would you as the home care support worker assess safety
 risks attached to any equipment or aids that Sonia might be using
to maintain her independent living?
c) What would you do if Sonia asked you to provide assistance with
getting her onto her scooter for which you have not received
appropriate training?
d) what type of needs would Sonia’s sister have with her culturally
diverse background while living in an aged care home.

Q6 Case Study
a) Why should a resident’s preferences for the way in which support
is provided to them be identified and respected?
b) Describe how a support worker may confirm an older person’s
level of participation in meeting their own personal care needs?
c) List 4 ways that you in the role of support worker can respect a
resident’s privacy and dignity?

Feedback to Student:

Result  Satisfactory  Not Yet Satisfactory

Assessor’s Signature: Date: