Quality Notification in SAP QM: QM02

Details
Last Updated: 20 August 2019
SAP QM Quality Notification contains functions for capturing and processing different
types of problems or defects which are identified during inspection (for example, defects
resulting from poor-quality goods).

 SAP QM Quality notifications are

utilized to analyze the recorded
defects and perform root cause
analysis of these problems.

In particular, the SAP QM notifications can help you to process internal and external
problems such as:

 External Complaints filed by

customers

This is standard SAP quality notification type Q1 that deals with the problem associated
with quality of goods delivered to the customer. This is used to record customer
complaint and take action against the problem reported by the customer.

 External Complaints against vendors

This is standard SAP QM quality notification type Q2 that deals with the problem
associated with quality of goods delivered by the vendor. This is used to record a
complaint against vendor and take action against the problem identified during an
incoming quality inspection of materials.

 Company-internal problems

This is standard SAP QM quality notification type Q3 that deals with the problem
associated with quality of goods which is originated inside the company. This is used to
record internal problems, which are identified during in-process quality inspections in
the shop floor.
The SAP QM quality notifications contain various features and functions.
In general, SAP quality notification can be used to:

 Elaborate a problem and identify the affected reference objects (for example,
material, vendor, manufacturer, and customer)
 Record and store the names of all personnel (partners) who are directly
associated with the defect.
  Define processing specifications for the SAP QM quality notification (for example,
mentioning a time range within which the defect should be fixed and allocating a
priority to the notification)
 Capture individual Defect items pertaining to the problem and analyze the root
causes of the defect.
 Mention the corrective actions to be taken (for example, tasks that are executed
immediately or corrective activities that are executed after a deep analysis of the
defects)
 Track the implementation of corrective actions through status management
features of notification. It has a various status such as release, put in process
and completed.
 Capture all activities and tasks that have been carried out for the problem
rectification.
 Document the nonconformity costs incurred during analysis and resolving a
problem.
 Various types of reports pertaining to the problem can be printed, faxed and
exported.

How to record defects and create quality notification

In this step, we will record the defects when quality results are out of tolerance limits
after doing the analysis in SAP sytem.
Step 1) From SAP Easy access menu, open Transaction code QA32, and enter the
following details.

1. Select the inspection lot in which results are recorded and have SAP system
status as "RREC."

2. Press "Defects" button from the top of the SAP screen.

After pressing defects button, we will move to the next SAP screen.
Step 2) In this SAP screen,
 1. Select the code group "Length" and Code "Too Long" which is the Defect we
have found after doing the analysis.

Step 3) In this SAP screen,

1. You can see the material code and inspection lot against which we have created
the defects.

2. You can see the Defect code length which is "too long."

3. Press "Notification Button" on top to create a quality notification.

You will get the message as "quality notification created".

How to release & complete notification
Step 1) From SAP Easy access screen open Transaction QM02.
Here, we will release and record the tasks & activities to complete the quality
notification.

1. Enter quality notification number which we have created in the previous step.

Press Enter button from the keyboard to move to the next SAP screen.
Step 2) In this SAP screen,

1. You can see the Purchase order number against which we have received the
defective goods.

2. You can see the inspection lot which is linked with the purchase order number.

3. Press "Items" Tab to move to the next SAP screen.

Step 3) In this SAP screen,

1. You can see the Defect code as "too long" which we have entered in previous
steps.

2. Press release button to release the notification.

3. Press "causes" button to define the cause of the problem and move to next SAP
sub screen.
Step 4) In this SAP screen, we need to mention the cause of the identified defect.

1. Here, select code group "QM" for the cause which means it is a design fault.

These code groups are configured based upon the business requirements.

2. Press "Tasks" button to move to the next SAP sub screen.

Step 5) In this SAP screen, we need to mention the tasks to be performed after
identification of a defect.

1. Here, select code group "QM- G2" for the tasks, which means rework needs to
be done. These code groups are configured based upon the business
requirements.

2. Press "Activities" tab to move to the next SAP sub screen.

Step 6) In this SAP screen, we need to mention the activities to be performed after
identification of a defect.

1. Here, select code group "QM- G2" for the activities which means a special
complaint to be filed against the vendor. These code groups are configured
based upon the business requirements.

2. Press "complete" button to complete the notification process.

Troubleshooting

 Inspection plan must be copied to inspection lot, without which we will not be
able to do result recording and usage decision.
 If inspection plan is created after inspection lot, then inspection lot will get CRTD
status. And we need to manually assign inspection plan to change status from
created (CRTD) to released (REL) in SAP system. After Inspection lot is released
then only, we can perform result recording and usage decision.
 The sampling procedure must be assigned in the inspection plan to do any result
recording and usage decision or else manually we need to calculate the sample
in the inspection lot.
 Code groups and codes need to be configured which depends on the business
needs to process quality notifications.
 Quality Notifications (QM-QN)
Provide feedback

Purpose

This component contains functions for recording and processing different types of problems (for example,
problems resulting from poor-quality goods or services). You can use the notifications to analyze the recorded
defects and monitor the correction of these problems. In particular, the notifications can help you process
internal or external problems such as:

 Customer complaints

 Complaints against vendors

 Company-internal problems

 Other user-specific problems

As an extremely flexible system, you can also use this component to process and manage information of a
positive nature (for example, to implement a "suggestion system" in your company to manage improvements).

Implementation Considerations

You should implement this component if your company needs an effective and efficient tool that can:

 Manage and process its internal and external problems

 Help you optimize your business processes through continuous process improvement

Integration

The quality notifications are a part of the general system of notifications in the SAP system that also includes
maintenance notifications in the Plant Maintenance (PM) component and service notifications in the Customer
Service (CS) component.
 The quality notifications are also integrated with the following processes in the logistics supply chain:

 Repairs Processing ( Quality Management , Customer Service , Sales and Distribution )

 Complaint Processing ( Quality Management , Materials Management , and Sales and Distribution )

Integration with Other Quality Management Components

If you You must install

Access catalog code groups and codes to document the defect items, causes, Catalog (QM-PT-BD-CAT)
and tasks in a quality notification

Create quality notifications while processing an inspection to record quality- Quality Inspection (QM-IM)
related problems

Analyze the notification data using various evaluation tools QM Information System (QM-QC-IS)

Create quality notifications for customer complaints over the Internet Quality Notifications on the Internet
(QM-QN-NT)

Integration with Other SAP Components

 To… You must install

Settle the nonconformity costs recorded for a notification problem in a QM Controlling (CO)
order

Trigger workflow tasks in the course of notification processing. SAP Business Workflow (BC-BMT-
WFM)

Store notification-related documents in an optical archive SAP ArchiveLink (BC-SRV-ARL)

Classify defect items in a notification using general characteristics Classification System (CA-CL)

Link documents managed in the SAP system's Document Management SystemDocument Management System (CA-
to a quality notification DMS)

Features

The quality notifications include a wide range of features and functions. In general, you can use a quality
notification to:

 Describe a problem and identify the affected reference objects (for example, material, vendor,
manufacturer)
 Record the names of all persons (partners) who are involved with the problem

 Define processing parameters for the quality notification (for example, assigning a priority to the
notification and specifying a time range within which the problem should be completed)

 Record individual defect items that relate to the problem and analyze their causes

 Assign a defect item (for example, batches, serial numbers, inspection lots, production orders, process
orders, or delivery items)

 Specify the corrective actions to be taken (for example, tasks that are implemented immediately or
corrective tasks that are implemented after a thorough analysis of the defects)

 Monitor the execution of corrective actions through a status management function

 Log all activities that have been carried out for the problem

 Record the nonconformity costs incurred while processing and correcting a problem

 Print, fax, e-mail, archive, or export various types of reports (shop papers) that relate to the problem

In addition, this component also allows you to selectively generate lists of recorded notifications for processing
or evaluation purposes.