Tuan Nguyen

Senior IT Director
Driving IT Proficiency  Restraining Capital Expenditure  Maximizing Technology ROI
Motivated and results-focused Senior IT Manager with more than 20 years of experience leading enterprise initiatives at a large
organization, including P&L responsibility for all IT assets, people, and technology deployments. Possess a combination of project
management, team leadership, and Information Technology skills. Demonstrated ability to deliver lucrative results while
complying with budget and time constraints. Seek to benefit leading organizations and businesses by improving performance,
return on investment, and quality through automation, continuous improvement & business management.

CORE COMPETENCIES
• Strategic Planning and Implementation • Infrastructure Redesign • Performance Improvement
• Technology and Business Integration • Digital Transformation • IT Cost Reduction
• Azure Infrastructure • Strategic Alliances Leveraging • Change Initiation

Professional Experience
Aimmune Therapeutics, Brisbane, CA 2019 - Present
Act as vendor consultant to lead a small IT support team in providing day to day onsite infrastructure, security, and IT
operation support, SOX Audit.. Project lead to migrate on-premise IT Infrastructure to Azure and upgrade companywide to
Meraki network.

Senior IT Infrastructure Consultant

Key Highlights:
 Migrated multi-site on-premise servers to the Azure Cloud and strictly follow ITIL framework and change control
processes.
 Upgraded multi-site network infrastructure with minimal disruption strictly follow ITIL framework and change control
processes.
IT Infrastructure Support
 Served as technical lead for enterprise customers, secure and compliance (GxP) sensitive environments
 Act as Service Owner for IT Infrastructure (Servers and Network)
 Assist in escalation of issues and mentor junior engineers and system administrators.
 Managing enterprise highly available firewall, network, and Microsoft and VMWare Infrastructure.
 Administer RingCentral phone service and conferencing systems .
 Administer storage area networks (Nimble and Synology)
 Manage Azure Cloud infrastructure: Microsoft Office 365 E1-E5, Microsoft 365 Security, Windows Defender ATP,
Microsoft Azure technology stack, Box Enterprise.
IT Operation Support
 Oversee Helpdesk / Tier 1 support. Client experience support delivery and performance issue. Liaise & attend weekly
and monthly meetings between IT management and Tier1 management.
 Built Zendesk automation to automate support processes.
 Developed Zendesk KPI and Metrics reporting dashboard.

IT Cyber Security & Infrastructructure Monitor

 Working with IT Security lead to implement Microsoft Cloud App Security (MCAS) to combat cyberthreats across all cloud
services.
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 Manage Solarwinds Orion NPM, ProofPoint Enterprise, AlienVault USM, Microsoft 365 Security & Compliance, Microsoft
Windows Defender ATP to monitor network security and network performance.
 Working with IT Compliance officer, IT Security lead, PMO to remediate NIST audit findings.
 Coordinate SOX2 efforts with external auditors and internal IT team. Manage expectation and completion of quarterly
ITGC audits.

Previous Experience
Carlton Senior Living LLC | Concord, CA 2002 – 2019
Vice President of Technology

Led operations for IT department within multi-location senior living organization with 12 facilities across the Bay area.
Managed front-to-back IT infrastructure, network security, IT service desk, telecom (business and tenants), health IT
systems, emergency life safety, and campus video security. Drove continuous innovation to improve and enhance IT
Infrastructure resulting in more technology related service capabilities. Directed the design and installation of fully functional
IT infrastructures in acquired competitor facilities and newly constructed healthcare hospitality facilities.

Key Highlights:
 Improved workforce productivity while lowering costs through automation and system upgrades.
 Upgraded company-wide network infrastructure to Enterprise-Grade Software Defined Networking (SD-
Networking) and SD-WAN infrastructure to gain better network visibility, control, and availability.
 Introduced and project led Unified Threat Management / Next-Generation Firewall solutions for all 12 facilities that
PCI and HIPAA Compliance. Leveraged system capabilities and deployed IPsec Multi-Site VPN, Enterprise
managed Wi-Fi, Network Intrusion Detection, Web Filtering, and Protection.
 Led outsourcing of services initiatives to drive productivity improvements and avoid large capital expenditures;
reduced IT support spend by 30%.
 Introduced and project-led Microsoft Exchange Email platform to enhance business communication while
increased staff productivity and efficiency.
 Deployed Barracuda Networks SPAM and Firewall capabilities to protect email communication and ensure PCI
compliance.
 Introduced and managed Microsoft Dynamics ERP project implementation to meet business growth, manage
financial accountability, compliance, and improve enterprise efficiency.
 Led project integration to enhance AP invoice automation and Online Requisition system for the Accounting Dept.
 Worked cross-functionally with HR and Payroll teams to upgrade enterprise Time & Attendance / HRIS solutions.
Expenses Reduced
 $4.5 million saved by negotiating the company’s first bulk rates for TV and internet services supplied by Comcast, Direct
TV, and several local companies to 1,100 residents in 12 locations.
 $25,000 reduction in telecom costs realized by developing and implementing a project that switched landline phone
systems to VoIP service.
 $3,000 in monthly printing costs eliminated by replacing paper-based bulletin boards with digital displays utilizing smart
TVs connected through the cloud.
Expenditures Avoided
 $500,000 in asset acquisition and long-distance phone charges averted by transitioning a decade-old PBX network to a
cloud-based communications-as-a-service (CaaS) platform.
 $400,000 in security patrol overhead circumvented through the introduction of a centralized campus-wide security
surveillance structure.
 $250,000 capital expenditure avoided as well as $110,000 in copying costs saved by instituting the use of third-party print
services suppliers.
 $150,000 in copyright infringement fines prevented by replacing the use of unlicensed background music with a cloud-
hosted streaming service. An additional $50,000 / year retained by extending the application to dementia patients rather
than purchasing a commercial music subscription.
Efficiency Improved
 99% application uptime achieved by centralizing and virtualizing the most widely used management programs through
the deployment of Citrix XenApp.
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 Accelerated staff response time to patient alerts from 60 to three minutes by replacing an outdated fractionalized manual
call system with a comprehensive package of safety and security technologies.
 Attained near-perfect accuracy in medical management oversight by migrating a manual medication administration
process to an electronic solution.
 Shortened the time for retrieving stored data from five days to immediately by replacing local servers with a cloud-based
backup service.
 Shrunk the financial report delivery cycle from 30 to one day by integrating Microsoft ERP and Oracle EPM programming
into the business’s operational software suite.
New Processes Initiated
 Boosted ability to convert inbound phone inquiries into sales opportunities and elevated customer service quality by
instituting virtual call center technology as a marketing tool.
 Created the industry’s first unified threat control system capable of complying with HIPPA and payment card industry
regulations.
 Devised and implemented the industry’s inaugural emergency broadcast system allowing employees in all 12 company
locations to communicate quickly and clearly during traumatic events.
 Launched an automated talent acquisition system that managed internal job posting, external recruitment, training, and
application process tracking refining hiring and lowering printing and data storage costs.
Teamwork Strengthened
 Developed the curriculums and trained supervisory personnel about the company’s overall technology capabilities, the
management information system, and use of Microsoft Office programs.
 Directed the design and installation of fully-functional IT infrastructures in acquired competitor facilities and newly
constructed healthcare hospitality facilities.
 Quickened the staff’s ability to more effectively interact with each other in response to patient needs by qualifying and
deploying 400+ two-way radios operating with a secure privately-licensed FCC radio frequency.
 Partnered with several Silicon Valley Start-ups (Urloop, CarePredicts, and SafelyYou-sponsored start-up to test the
effectiveness of deep machine learning in limiting the incidence of patient falls.

Titan Corporation | San Leandro, CA

Provided information systems, support services, and communications products to the US departments of Defense
and  Homeland Security.

IT Manager / Titan Pulsed Services

Managed all data-center related services with a team of three specialists.

 Lessened the incidence of IT support of individual email users by replacing Lotus Notes with the Microsoft Exchange
email platform improving the efficiency of administering corporate communications.
 Upgraded a token ring to a fast ethernet network and eased troubleshooting by standardizing the equipment with Cisco
10 / 100 switches.

Education & Certifications

Master of Business Administration
John F. Kennedy University

Bachelor of Science
In Biological Science
University of California-Davis
Scrum Master * ITIL Foundation v4 * Microsoft Certified Solution Expert: Productivity * CompTia IT Project+ * CIW Security Analyst