Confidential

Reference Guide
GW Controller Board and/or NVRAM
Replacement
Scenarios on Devices Where @Remote Is
Activated
~ Appliance & Embedded ~

Revised Dec 2011

N. Alli
Confidential
Contents

Contents

1. Comparison list between RC Gate (Appliance) and Embedded RC

Gate
- Usual (typical) case

2. Various Replacement Cases

- Each case for device under RC Gate (Appliance)
- Each case for device under Embedded RC Gate

3. Certificate Type

4. Procedure - How to Restore the Original Certificate

5. When GW Board is replaced (Case A)

6. Known Failure

2
Confidential
1. Comparison List between RC Gate (Appliance) and Embedded RC Gate

Device under RC Gate (Appliance) Embedded RC Gate Device

Usual Case
Before install After install Before install After install
I/F Setting Must be set to 2. If not, change to 2. Same as left.
[SP5816-001]
Function Flag Must be set to 0. Must be set to 1. Must be set to 0. Must be set to 1.
[SP5816-003] If not, change to 0. If not, change to 1. If not, change to 0. If not, change to 1.

Installation Must be 0. Must be 3. Must be 0. Must be 2.

Flag If not, make sure not to If not, remove this If not, make sure not to If not, remove this
[SP5816-201] be registered by any device from center GUI be registered by any device and appliance
appliance, then execute (if necessary, execute appliance, then from center GUI (if
SP5816-209 (install clear) SP5816-209), then execute SP5816-209 necessary, execute
and power off/on. install again. (install clear) and SP5816-209), then
power off/on. install again.
Device S/N Correct S/N must be programmed. If not, type S/N. Same as left.
[SP5811-001]
Device ID2 Correct ID2 must be set. If not, program ID2 by using Same as left.
[SP5811-003] a dummy RC Gate.

Certificate Common certificate (000000______) must be set. Same as left. Individual certificate
[SP5816-089] If not, execute SP5870-001 (rewrite) and power off/on. (specific format based
If -001is failed, execute -003 (initialize) first then -001. on ID2) must be set.
See slide 8.
RCG IP 0.0.0.0 is displayed. RC Gate IP address is Not used.
[SP5821-002] If not input 0.0.0.0. shown. If not, type correct IP.

3
Confidential
2. Various Replacing Cases

Cases A and B: Devices under an RC Gate (Appliance)

Replacement Case After Required Procedure

Replacement
A. GW Board Device S/N Remains. No action required.
was replaced. Device ID2 Remains. No action required.
(Original
Certificate Cleared. Restore common certificate.
NVRAM is
1. Execute SP5870-003 (initialize).
reused.)
2. Execute SP5870-001 (rewrite)
3. Power off/on.
Function Flag Remains. No action required. If this is back to 0, change to 1.
Install Flag Remains. No action required.
B. NVRAM was Device S/N
replaced. Remains. Kept in the Engine (BCU) board.
Color Device

Note: If NVRAM data B&W Device Cleared. Input the original S/N SP5811- 001 or contact Tech Support
backup (SP5824,
5825) is performed Device ID2 Cleared. Original ID2 must be restored. Program ID2 by using a dummy
before replaced, all RC Gate.
previous data will be Refer to the center GUI operation manual for how to restore the ID2.
kept in the new
NVRAM. In this case, Certificate Remains. No action required. (Because certificate is set in the GW board.)
no action required on
any items. Function Flag Cleared. Change Function flag back to 1. (Install flag will be reverted to 3
accordingly.) If this does not function as a managed device under
Install Flag Cleared.
the RC Gate, it may be necessary to remove this device from the
center GUI, then re-install again.
4
Confidential
2. Various Replacing Cases

Cases C and D: Devices under an RC Gate (Appliance)

Replacement Case After Required Procedure
Replacement
C. Both GW Device S/N
Board and Remains. Kept in the Engine (BCU) board.
Color Device
NVRAM were B&W Device Cleared. Input the original S/N by SP5811-001.
replaced
together. Device ID2 Cleared. Original ID2 must be restored. Program ID2 by using a dummy
RC Gate.
Refer to the center GUI operation manual for how to restore the ID2.
Certificate Cleared. Restore common certificate.
1. Execute SP5870-003 (initialize).
2. Execute SP5870-001 (rewrite)
3. Power off/on.
Function Flag Cleared. Change Function flag back to 1. (Install flag will be reverted to 3
accordingly.) If this does not function as a managed device under
Install Flag Cleared.
the RC Gate, it may be necessary to remove this device from the
center GUI, then re-install again.
D. Engine Any related All data Remains. No action required.
(BCU) Board settings Note: NVRAM data backup (SP5824,5825) is required before
was replaced. replaced. Refer to the service manual for details.

5
Confidential
2. Various Replacing Cases

Cases A and B: Embedded Devices

Replacement Case After Required Procedure
Replacement
A. GW Board Device S/N Remains. No action required.
was replaced. Device ID2 Remains. No action required.
(Original
Certificate Cleared. Need to restore individual certificate by Rescue mode.
NVRAM is 1. Execute SP5870-003 (initialize), and power off/on.
reused.) 2. Device will display "@Remote Certificate Updating" on the
operation panel, and SP5816-089 will show "RESCUE____“.
3. Do the procedure to restore individual certificate in slide 10.
Function Flag Remains. No action required. If this is back to 0, change to 1.
Install Flag Remains. No action required.
B. NVRAM was Device S/N
replaced. Remains. Kept in the Engine (BCU) board.
Color Device

Note: If NVRAM data B&W Device Cleared. Input the original S/N by SP5811-001.
backup (SP5824, 5825)
is performed before
Device ID2 Cleared. No action required.
replaced, all previous At power on, ID2 in the GW board will be copied by itself.
data will be kept in the
new NVRAM. In this
Certificate Remains. No action required. (Because certificate is set in the GW
case, no action board.)
required on any items.
Function Flag Cleared. It does not resume @Remote function even though the Function
flag put back to 1.
Install Flag Cleared.
It is necessary to remove this Device/Appliance from the
center GUI, then re-install again.
6
Confidential
2. Various Replacing Cases

Cases C and D: Embedded Devices

Replacement Case After Required Procedure
Replacement
C. Both GW Device S/N
Board and Color Device Remains. Kept in the Engine (BCU) board.
NVRAM were B&W Device Cleared. Input the original S/N by SP5811-001.
replaced
together. Device ID2 Cleared. No action required. Original ID2 will be restored during re-
installation process.
Certificate Cleared. Need to restore individual certificate by Rescue mode.
1. Execute SP5870-003 (initialize), and power off/on.
2. Remove this Device/Appliance from the center GUI, then re-
install again.
Function Flag Cleared. It does not resume @Remote function even though the Function
flag put back to 1.
Install Flag Cleared.
It is necessary to remove this Device/Appliance from the
center GUI, then re-install again.
D. Engine Any related All data Remains. No action required.
(BCU) Board settings Note: NVRAM data backup (SP5824,5825) is required before
was replaced. replaced. Refer to the service manual for details.

7
Confidential
3. Certificate Type (SP5816-089)

a. Common Certificate when registered under RC Gate

b. Individual Certificate when registered under Embedded RC Gate

8
Confidential
3. Certificate Type (SP5816-089)

c. No Certificate written in the device

d. Rescue Certificate is written due to GW board is replaced under Embedded RC Gate

9
Confidential
4. Procedure - How to Restore the Original Certificate

When you receive Authkey Change Call, the embedded RC Gate device should be;
- Displaying "@Remote Certificate Updating" on the operation panel, and
- SP5816-089 shows "RESCUE______".
Sample E-mail

In this case, you need to restore the original individual certificate from the center GUI.

To restore the original certificate,

1. Open the Authkey Change Call in the Call List menu of the center GUI.
2. Execute the Authkey Change Call.
By doing the above procedure, the Gateway will issue the original certificate
(individual certificate based on the device ID2), and send it to the Embedded RC Gate
device. This will overwrite the certificate.

10
Confidential
4. Procedure - How to Restore the Original Certificate

Detail Procedure in the Center GUI

1. Open the Call List menu of the center GUI, and find Authkey Change Call.
2. Open Authkey Change Call Detail screen by double-click the call.

Double-click

11
Confidential
4. Procedure - How to Restore the Original Certificate

3. Click [Execute].

4. Click [OK] twice.

12
Confidential
4. Procedure - How to Restore the Original Certificate

5. Confirm the following;

Status is changed from "Under Update" to "Update Success".

6. Confirm that the original certificate (Individual certificate) is restored in SP5816-089.

13
Confidential
5. When GW Board is replaced (Case A)
Normal Case
When GW board is defective!
(1) Remove NVRAM from the defective GW board.
(2) Install NVRAM in a brand new GW board
Embedded RC Gate (3) Install the brand new GW board in the device

GW Board A
Device A
Certificate A
GW Board A
Certificate A Equal

NVRAM A
ID2 A
NVRAM A

14
Confidential
5. When GW Board is replaced (Case A)

Normal Case

Defective GW board is replaced with a Brand new GW Board. Embedded RC Gate

NVRAM A
Embedded RC Gate Device A
ID2 A
Device A Brand New
Brand New GW Board
Defective GW Board No certificate
GW Board A is written yet.
*****************
NVRAM A

ID2 A
NVRAM A

New GW Board + NVRAM A

15
Confidential
5. When GW Board is replaced (Case A)
Normal Case
After initializing certificate (SP5870-003), Authkey Change Call is sent in Rescue mode.

1. At power on.
4. Restore ID2 A. 3. Execute Authkey change request.
Embedded RC Gate 5. Successful to restore.
G/W Center
Device A
Brand New
GW Board Rescue
--->ID2A

ID2 A 2. Authkey Change Call is sent in Rescue mode.

( Certificate restoring request.)

16
Confidential
5. When GW Board is replaced (Case A)
Normal Case
5. Successful to restore.
1. At power on.

Embedded RC Gate

Device A
Brand New GW Board
Certificate
A

Equal 4. Restore ID2 A.

ID2 A Center
G/W

2. Authkey Change Call is sent in Rescue mode. 3. Execute Authkey change call.

17
Confidential
6. Known Failure

Error Case: A When replaced with a used GW board

GW Board A is defective! Embedded RC Gate

Device A
Defective
GW Board B had been GW Board A
used for device A.

Embedded RC Gate Embedded RC Gate

Device B NVRAM A
GW
Device A
Board B Certificate ID2 A
B GW
Certificate
Board B B
Equal
ID2 B

NVRAM B

18
Confidential
6. Known Failure
Error Case: A
As embedded RC Gate specification, if a GW board
has Individual certificate, it will be copied to NVRAM
as its device ID2 by at power on.

Embedded RC Gate
ID2 B is written as Individual certificate.
Device A
GW
Board B Certificate
GW Board B Certificate
B B

X Unequal At power on
Copied
ID2 A X
ID2 A
B
Device ID2 was
overwritten as ID2 B!

19
Confidential
6. Known Failure
Error Case: A
There are 2 same device ID2 existed in the Center.
As a result….. Customer Name Model NamDevice Serial NumbDevice Type
Customer A RICOH AficB1234567890 HTTPS
Counter Type Acquisition DateAcquisition Total
Managed 07/ 01/ 2008 8:10 62748
Customer B RICOH AficB1234567890 HTTPS Managed 07/ 01/ 2008 9:18 163048
Device A “Imitatives
Device B”!
True Device B
GW Board B
Embedded RC Gate Certificate B

Device A Device B
ID2 B Device B
>> Imitative Device B Device B
GW G/W Center
Board B Certificate
B
B1234567890
B1234567890
ID2
ID2 A
B

Device B

20
Confidential
6. Known Failure
Error Case: A

To recover this failure …..

To restore the original certificate (= ID2 A) in the Device A,
1. Remove the Device/Appliance from the center GUI.
2. Perform Installation Clear by SP5816-209.
3. Initializing the certificate by SP5870-003 (to delete the wrong certificate).
4. Rewriting the certification by SP5870-001 (to retrieve the common certification).
5. Power Off/On.
6. Provide a dummy RC Gate and install it at the Customer A.
7. Program the original ID2 from the center GUI by using a dummy RC Gate.
Refer to the center GUI operation manual for how to restore the ID2.
8. Confirm that the original ID2 is restored in SP5811-003, and the common certificate is written in
SP5816-089.
9. Re-install the device as an embedded RC Gate again.
10. Confirm that the device A is successfully installed, and original individual certificate (in case of the
example, A12______34567890) is retrieved.

21
Confidential
6. Known Failure
Error Case: A

Possible reason why used GW board had been installed in the Device A …..
Reported case in Japan domestic field,
As one of accidental case, GW board B was a brand-new board, but when it
was installed in device B for repair, technician noticed that the cause of the
failure was not GW board, so he returned the GW board back to their parts shelf.
Then other technician brought this board B to Customer A (thinking that board B
was a brand new board).

So, if you have to remove a GW controller board after you have installed it in an
embedded RC Gate device, in order to return the board to its “brand new”
condition, perform certificate initialization (SP5870-003) before you remove
the board.

22