Entrepreneurship: Direction: Please Refer To The Excerpt From The Case of A Renowned International Coffeeshop
Entrepreneurship: Direction: Please Refer To The Excerpt From The Case of A Renowned International Coffeeshop
Direction: Please refer to the excerpt from the case of a renowned international coffeeshop
below. Students are encouraged to read thoroughly while reflecting your most unforgettable
experience in this coffeeshop.
- While on a business trip to Italy in 1983, Schultz discovered what he described as the
“coffeehouse culture.” Italian coffee houses (or “espresso bars”) were neighborhood
gathering places that brought people together over espresso-based drinks and
camaraderie. Schultz was enamored with the way the baristas (the coffee house
servers) pulled each shot of espresso artfully while making casual and comfortable
conversation with the customers. The baristas knew most of the customers by name
and they even knew some personal history of the regular customers. Music was often
provided by a classical instrumentalist who would be playing in or near the coffee
house. With no chairs, the customers stood and mingled freely with the baristas and
with each other. It was more than a cup of coffee. It was an experience. Schultz
determined to bring this experience back with him to Starbucks.
- “I wanted to blend coffee with romance, to dare to achieve what others said was
impossible, to defy the odds with innovative ideas, and to do all this with elegance
and style.” (Schultz, 1997 p. 11)
- Starbucks purchased the assets of Peet’s Coffee and Tea in 1984. That same year,
Jerry Baldwin allowed Schultz the opportunity to offer espresso in the newest (the
sixth) Starbucks store, in downtown Seattle. Despite only a small percentage of space
in the store (300 square feet) dedicated to espresso, sales of the freshly brewed drinks
accounted for a significant portion of the store’s revenue. Schultz was thrilled as he
shared the positive results with the ownership almost daily.
- Baldwin, however, believed the Starbucks' brand was best developed in selling fine,
dark roasted, whole-bean coffees. He told Schultz he didn’t want to be in the
restaurant business, and felt the selling of “coffee drinks” detracted from the selling
of the dark-roasted whole-bean coffees. Coffee drinks were allowed, however, in four
of the six stores, but always in the back of the store.
- As the beverage business proved increasingly lucrative and popular in the stores,
Schultz quickly became frustrated with the owners of Starbucks. He saw a great
business opportunity in providing customers dark-roasted coffee drinks in every
coffee store.
Entrepreneurship
Guide Questions:
1. According to the excerpt, who was the “American Icon” being referred to?
o Starbucks
2. Based on what you have read, who were the original founders of this “American
Icon”?
o Jerry Baldwin, Gordon Bowker, and Zev Siegel are the original founder of the
Starbucks.
3. When and where did the first store open? How do you describe its first location?
o March 31, 1971 the first store opened in Pike’s Place Market in Seattle. Its first
location has a nautical vibe since it is located on the key port city.
4. Who said, “I wanted to blend coffee with romance, to dare to achieve what others said
was impossible, to defy the odds with innovative ideas, and to do all this with
elegance and style”? What was his significant contribution to the company during its
early growth?
o Howard Schultz, his contribution to the company during its early growth is his
idea of selling not just coffee bean but also coffee drink when he came back
from his trip in Italy.
5. Considering the success of this international brand today, what do you think can be
their top consideration when putting up a new store/branch?
o I think their top consideration when putting up s new store/branch is the
location, the demographic segmentation of the people in that location and
understanding customer needs, attitudes, and behaviors to come up with
innovative ways to meet and or surpass those needs.