LASERJET PRO 400

Troubleshooting Manual

M401
HP LaserJet Pro 400 M401 Printer Series

Troubleshooting Manual
Copyright and License Trademark Credits

© 2012 Copyright Hewlett-Packard Microsoft®, Windows®, Windows® XP,

Development Company, L.P. and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.

The information contained herein is subject

to change without notice.

The only warranties for HP products and

services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.

Part number: CF270-91001

Edition 2, 10/2012
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.

ENWW iii
iv Conventions used in this guide ENWW
Table of contents

1 Theory of operation .......................................................................................................... 1

Basic operation ........................................................................................................................ 2
Major product systems ............................................................................................... 2
Product components .................................................................................................. 3
Sequence of operation ............................................................................................... 4
Engine control system ............................................................................................................... 6
DC controller ............................................................................................................ 7
Motor control ............................................................................................................ 9
Fan control ............................................................................................................. 10
High-voltage power supply ....................................................................................... 11
Fuser control circuit .................................................................................. 12
Fuser temperature control ........................................................... 13
Fuser protection function ............................................................ 14
Fuser failure detection ................................................................ 14
Low-voltage power supply ........................................................................................ 16
Protective function .................................................................................... 16
Safety ..................................................................................................... 17
Low-voltage power supply unit failure detection ............................................ 17
Laser scanner system .............................................................................................................. 18
Laser failure detection .............................................................................................. 19
Image-formation system ........................................................................................................... 20
Image-formation process .......................................................................................... 21
Latent-image formation stage .................................................................................... 21
Step 1: Primary charging .......................................................................... 22
Step 2: Laser-beam exposure ..................................................................... 22
Developing stage .................................................................................................... 22
Step 3: Development ................................................................................ 22
Transfer stage ......................................................................................................... 24
Step 4: Transfer ....................................................................................... 24
Step 5: Separation ................................................................................... 24
Fusing stage ........................................................................................................... 25
Step 6: Fusing ......................................................................................... 25

ENWW v
 Drum cleaning stage ................................................................................................ 26
Step 7: Drum cleaning .............................................................................. 26
Pickup and feed system ........................................................................................................... 27
Jam detection ......................................................................................................... 29
Paper feeder (optional Tray 3) ................................................................................................. 31
Paper feeder operation ............................................................................................ 33
Jam detection ......................................................................................................... 34
USB flash drive ...................................................................................................................... 36

2 Solve problems ............................................................................................................... 37

Solve problems checklist ......................................................................................................... 38
Menu map ............................................................................................................................ 40
Print the menu map (LCD control panel) ..................................................................... 40
Print the menu map (touchscreen control panel) ........................................................... 40
Troubleshooting process .......................................................................................................... 41
Pre-troubleshooting checklist ..................................................................................... 41
Determine the problem source ................................................................................... 43
Power subsystem ..................................................................................................... 44
Power-on checks ...................................................................................... 44
Control-panel checks ............................................................................................... 44
LCD control panel checks .......................................................................... 44
Touchscreen control panel checks ............................................................... 45
Tools for troubleshooting ......................................................................................................... 46
Component diagnostics ............................................................................................ 46
LED diagnostics ........................................................................................ 46
Network LEDs (network models only) ........................................... 46
Control panel LEDs .................................................................... 46
Engine diagnostics ................................................................................... 47
Engine test ................................................................................ 47
Diagrams ............................................................................................................... 47
Plug/jack locations ................................................................................... 47
Locations of major components .................................................................. 48
General timing chart ................................................................................. 50
General circuit diagrams ........................................................................... 51
Use HP Device Toolbox (Windows) ........................................................................... 55
Internal print-quality test pages .................................................................................. 56
Clean the paper path ............................................................................... 56
Clean the paper path (LCD control panel) ..................................... 56
Clean the paper path (touchscreen control panel) .......................... 56
Print the configuration page ....................................................................... 57
Print the configuration page from an LCD control panel .................. 57

vi ENWW
 Print the configuration page from a touchscreen control panel ......... 57
Print-quality troubleshooting tools .............................................................................. 58
Repetitive image defect ruler ...................................................................... 58
Control panel menus ................................................................................................ 59
HP Web Services menu ............................................................................. 59
Reports menu ........................................................................................... 59
Quick Forms menu ................................................................................... 60
USB Flash Drive menu ............................................................................... 61
System Setup menu ................................................................................... 61
Service menu ........................................................................................... 64
Network Setup menu ................................................................................ 66
Interpret control panel messages ............................................................................... 68
Control panel message types ..................................................................... 68
Control panel messages ............................................................................ 68
10.x000 Supply Error ................................................................ 68
49 Error Turn off then on ............................................................ 68
50.x Fuser Error Turn off then on ................................................. 69
51.XX Error Turn off then on ....................................................... 69
54.XX Error Turn off then on ....................................................... 69
55.X Error Turn off then on ......................................................... 69
57 Fan error Turn off then on ...................................................... 70
59.X Error Turn off then on ......................................................... 70
79 Error Turn off then on ............................................................ 70
79 Service error Turn off then on ................................................. 71
Black cartridge low ................................................................... 71
Black cartridge very low ............................................................. 71
Device error Press [OK] .............................................................. 71
Door open ................................................................................ 72
Genuine HP supply installed ....................................................... 72
Install black cartridge ................................................................. 72
Invalid driver Press [OK] ............................................................ 72
Jam in <location> ...................................................................... 72
Jam in Tray <X> Clear jam and then Press [OK] ............................ 73
Load tray 1 <TYPE>, <SIZE> ...................................................... 73
Load tray 1 PLAIN <SIZE> Cleaning Mode ................................... 73
Load tray <X> Press [OK] for available media .............................. 73
Load tray <X> <TYPE> <SIZE> .................................................... 73
Manual Duplex Load tray <X> Press [OK] .................................... 74
Manual feed <SIZE>, <TYPE> Press [OK] for available media ........ 74
Memory is low Press [OK] .......................................................... 74
Misprint Press [OK] ................................................................... 74

ENWW vii
 Print failure, press OK. If error repeats, turn off then on. ................. 75
Rear door open ......................................................................... 75
Remove shipping material from toner cartridge ............................. 75
Replace black cartridge ............................................................. 75
Supplies low ............................................................................. 75
Unexpected size in tray <X> Load <size> Press [OK] ..................... 76
Unsupported black cartridge Press [OK] to continue ...................... 76
Used black cartridge is installed Press [OK] to continue ................. 76
Event-log messages ................................................................................................. 76
Print the event log ..................................................................................... 76
Print the event log (LCD control panel) .......................................... 76
Print the event log (touchscreen control panel) ............................... 77
Show an event log ................................................................................... 77
Event log messages .................................................................................. 77
Clear jams ............................................................................................................................ 80
Common causes of jams .......................................................................................... 80
Jam locations .......................................................................................................... 80
Clear a jam in Tray 1 .............................................................................................. 81
Clear a jam in Tray 2 .............................................................................................. 82
Clear a jam in optional Tray 3 .................................................................................. 84
Clear jams from the output bin .................................................................................. 85
Clear a jam in the duplexer area .............................................................................. 85
Clear a jam in the fuser area .................................................................................... 86
Solve paper-handling problems ................................................................................................ 88
The product picks up multiple sheets of paper ............................................................. 88
The product does not pick up paper .......................................................................... 88
Solve image quality problems .................................................................................................. 89
Print quality examples .............................................................................................. 89
Clean the product .................................................................................................................. 94
Clean the pickup and separation rollers ..................................................................... 94
Clean the paper path .............................................................................................. 94
Clean the paper path (LCD control panel) ................................................... 94
Clean the paper path (touchscreen control panel) ......................................... 94
Clean the touchscreen ............................................................................................. 95
Solve performance problems ................................................................................................... 96
Factors affecting print performance ........................................................................... 96
Print speeds ............................................................................................. 97
The product does not print or it prints slowly ............................................................... 97
The product does not print ......................................................................... 97
The product prints slowly ........................................................................... 98
Solve connectivity problems ..................................................................................................... 99

viii ENWW
 Solve direct-connect problems ................................................................................... 99
Solve network problems ........................................................................................... 99
Poor physical connection ........................................................................... 99
The computer is using the incorrect IP address for the product ........................ 99
The computer is unable to communicate with the product ............................ 100
The product is using incorrect link and duplex settings for the network .......... 100
New software programs might be causing compatibility problems ................ 100
The computer or workstation might be set up incorrectly .............................. 100
The product is disabled, or other network settings are incorrect .................... 100
Solve wireless network problems ............................................................................. 101
Wireless connectivity checklist ................................................................. 101
The control panel displays the message: The wireless feature on this product
has been turned off ................................................................................ 102
The product does not print after the wireless configuration completes ............ 102
The product does not print, and the computer has a third-party firewall
installed ................................................................................................ 102
The wireless connection does not work after moving the wireless router or
product ................................................................................................. 102
Cannot connect more computers to the wireless product .............................. 102
The wireless product loses communication when connected to a VPN ........... 103
The network does not appear in the wireless networks list ........................... 103
The wireless network is not functioning ...................................................... 103
Service mode functions ......................................................................................................... 104
Service menu ........................................................................................................ 104
Service menu settings .............................................................................. 104
Restore the factory-set defaults ................................................................. 104
Restore the factory-set defaults (LCD control panel) ....................... 104
Restore the factory-set defaults (touchscreen control panel) ............ 105
Secondary service menu ........................................................................................ 105
Open the secondary service menu ............................................................ 105
Open the secondary service menu (LCD control panel) ................. 105
Open the secondary service menu (touchscreen control panel) ...... 105
Secondary service menu structure ............................................................. 105
Product resets ....................................................................................................... 106
NVRAM initialization .............................................................................. 106
Super NVRAM initialization ..................................................................... 107
Manually update the firmware ............................................................................................... 108
Manually update the firmware (LCD control panel) .................................................... 108
Manually update the firmware (touchscreen control panel) ......................................... 108

ENWW ix
 Appendix A Service and support ..................................................................................... 109
Hewlett-Packard limited warranty statement ............................................................................. 110
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................. 112
HP policy on non-HP supplies ................................................................................................ 113
HP anticounterfeit Web site ................................................................................................... 114
Data stored on the toner cartridge .......................................................................................... 115
End User License Agreement .................................................................................................. 116
OpenSSL ............................................................................................................................. 119
Customer support ................................................................................................................. 120
Repack the product .............................................................................................................. 121

Appendix B Product specifications ................................................................................... 123

Physical specifications .......................................................................................................... 124
Power consumption, electrical specifications, and acoustic emissions .......................................... 124
Environmental specifications .................................................................................................. 124

Appendix C Regulatory information ................................................................................. 125

FCC regulations ................................................................................................................... 126
Environmental product stewardship program ........................................................................... 127
Protecting the environment ...................................................................................... 127
Ozone production ................................................................................................. 127
Power consumption ............................................................................................... 127
Toner consumption ................................................................................................ 127
Paper use ............................................................................................................. 127
Plastics ................................................................................................................. 127
HP LaserJet print supplies ....................................................................................... 128
Return and recycling instructions ............................................................................. 128
United States and Puerto Rico .................................................................. 128
Multiple returns (more than one cartridge) .................................. 128
Single returns .......................................................................... 128
Shipping ................................................................................ 128
Non-U.S. returns .................................................................................... 129
Paper .................................................................................................................. 129
Material restrictions ............................................................................................... 129
Disposal of waste equipment by users ...................................................................... 129
Electronic hardware recycling ................................................................................. 130
Chemical substances ............................................................................................. 130
Material Safety Data Sheet (MSDS) ......................................................................... 130
For more information ............................................................................................. 130
Declaration of conformity ...................................................................................................... 131

x ENWW
 Declaration of conformity ...................................................................................................... 133
Safety statements ................................................................................................................. 135
Laser safety .......................................................................................................... 135
Canadian DOC regulations .................................................................................... 135
VCCI statement (Japan) .......................................................................................... 135
Power cord instructions .......................................................................................... 135
Power cord statement (Japan) ................................................................................. 135
EMC statement (Korea) .......................................................................................... 136
Laser statement for Finland ..................................................................................... 136
GS statement (Germany) ........................................................................................ 137
Substances Table (China) ....................................................................................... 137
Restriction on Hazardous Substances statement (Turkey) ............................................. 137
Restriction on Hazardous Substances statement (Ukraine) ........................................... 137
Additional statements for wireless products .............................................................................. 138
FCC compliance statement—United States ................................................................ 138
Australia statement ................................................................................................ 138
Brazil ANATEL statement ........................................................................................ 138
Canadian statements ............................................................................................. 138
European Union regulatory notice ........................................................................... 138
Notice for use in France ......................................................................................... 139
Notice for use in Russia ......................................................................................... 139
Mexico statement .................................................................................................. 139
Korean statement .................................................................................................. 139
Taiwan statement .................................................................................................. 140
Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. 140

Index ............................................................................................................................... 141

ENWW xi
xii ENWW
List of tables

Table 1-1 Product components ................................................................................................................ 3

Table 1-2 Sequence of operation ............................................................................................................ 4
Table 1-3 DC controller electrical components .......................................................................................... 7
Table 1-4 Motor control components ....................................................................................................... 9
Table 1-5 Fan control components ........................................................................................................ 10
Table 1-6 Fuser control circuit components ............................................................................................. 12
Table 1-7 Pickup and feed system electrical components .......................................................................... 28
Table 1-8 Paper feeder components ...................................................................................................... 32
Table 2-1 Plug/jack locations ............................................................................................................... 47
Table 2-2 Major components (1 of 2) .................................................................................................... 48
Table 2-3 Major components (2 of 2) .................................................................................................... 49
Table 2-4 Repetitive defects .................................................................................................................. 58
Table 2-5 Event-log messages ............................................................................................................... 77
Table 2-6 Event-log-only messages ........................................................................................................ 78
Table 2-7 Secondary Service menu ..................................................................................................... 105
Table B-1 Physical specifications ......................................................................................................... 124
Table B-2 Operating-environment specifications .................................................................................... 124

ENWW xiii
xiv ENWW
List of figures

Figure 1-1 Product systems ..................................................................................................................... 2

Figure 1-2 Product components ............................................................................................................... 3
Figure 1-3 Optional Tray 3 components .................................................................................................. 4
Figure 1-4 Engine control system components ........................................................................................... 6
Figure 1-5 DC controller ........................................................................................................................ 7
Figure 1-6 Main motor .......................................................................................................................... 9
Figure 1-7 Fan control ......................................................................................................................... 10
Figure 1-8 High-voltage power supply ................................................................................................... 11
Figure 1-9 Fuser control circuit .............................................................................................................. 12
Figure 1-10 Fuser temperature control ................................................................................................... 13
Figure 1-11 Low-voltage power supply .................................................................................................. 16
Figure 1-12 Laser scanner system .......................................................................................................... 18
Figure 1-13 Image-formation system ...................................................................................................... 20
Figure 1-14 Image-formation process .................................................................................................... 21
Figure 1-15 Primary charging process ................................................................................................... 22
Figure 1-16 Laser-beam exposure ......................................................................................................... 22
Figure 1-17 Development process ......................................................................................................... 23
Figure 1-18 Transfer process ................................................................................................................ 24
Figure 1-19 Separation from the drum ................................................................................................... 24
Figure 1-20 Fusing .............................................................................................................................. 25
Figure 1-21 Drum cleaning .................................................................................................................. 26
Figure 1-22 Pickup and feed system paper path ..................................................................................... 27
Figure 1-23 Pickup and feed system electrical components ....................................................................... 28
Figure 1-24 Jam detection sensors ........................................................................................................ 29
Figure 1-25 Paper-feeder paper path .................................................................................................... 31
Figure 1-26 Paper feeder signal flow .................................................................................................... 32
Figure 1-27 Paper feeder electrical components ..................................................................................... 33
Figure 1-28 Jam detection sensors ........................................................................................................ 34
Figure 2-1 Major components (1 of 2) ................................................................................................... 48
Figure 2-2 Major components (2 of 2) ................................................................................................... 49
Figure 2-3 Timing diagram ................................................................................................................... 50
Figure 2-4 Circuit diagram — LCD control panel models ......................................................................... 51

ENWW xv
 Figure 2-5 Circuit diagram — touchscreen control panel models (1 of 2) ................................................... 52
Figure 2-6 Circuit diagram — touchscreen control panel models (2 of 2) ................................................... 53
Figure 2-7 Circuit diagram — optional Tray 3 ........................................................................................ 54

xvi ENWW
1 Theory of operation

● Basic operation

● Engine control system

● Laser scanner system

● Image-formation system

● Pickup and feed system

● Paper feeder (optional Tray 3)

● USB flash drive

ENWW 1
 Basic operation
Major product systems
The product includes the following systems:

● Engine control system

● Laser scanner system

● Image-formation system

● Pickup and feed system

● Accessory

Figure 1-1 Product systems

LASER SCANNER SYSTEM

IMAGE-FORMATION SYSTEM

ENGINE CONTROL
SYSTEM

PICKUP, FEED AND DELIVERY SYSTEM

ACCESSORY

2 Chapter 1 Theory of operation ENWW

Product components
Figure 1-2 Product components

1 2 3 4 5 6 7 8 9

10

11

12
13
14

15
16
17

20 19 18
Table 1-1 Product components

Item Description Item Description

1 Fuser delivery roller 11 Multipurpose tray (Tray 1) pickup roller

2 Face-down delivery roller 12 Multipurpose tray (Tray 1) separation pad

3 Pressure roller 13 Registration roller

4 Fuser film assembly 14 Feed roller

5 Fuser 15 Tray 2 cassette pickup roller

6 Transfer roller 16 Tray 2 cassette separation pad

7 Photosensitive drum 17 Tray 2 cassette

8 Laser scanner 18 Duplex re-pickup roller (duplex models only)

9 Toner cartridge 19 Duplex feed assembly (duplex models only)

10 Registration shutter 20 Duplex feed roller (duplex models only)

ENWW Basic operation 3

 Figure 1-3 Optional Tray 3 components

1 2 3

Item Description Item Description

1 Tray 3 cassette 3 Tray 3 feed roller

2 Tray 3 pickup roller 4 Tray 3 separation pad

Sequence of operation
The product operational sequence is controlled by the DC controller that is on the engine control
system. The following table describes each period of a print operation from when the printer is turned
on until the motor stops rotating.

Table 1-2 Sequence of operation

Period Duration Purpose Remarks

WAIT From the time the power is Brings the product to the The product detects the toner
turned on or the door is ready state level, cartridge presence, and
closed until the drum-phase environment.
adjustment is complete

STBY (Standby period) From end of the WAIT or Maintains the product in The product enters sleep
LSTR period until either the readiness for a print mode when the formatter
print command is received command sends a sleep command.
from the formatter or the
power is turned off

INTR (Initial rotation) From the time the print Prepares the high-voltage
command is received until the biases, laser scanner, and
fuser temperature reaches its fuser for printing
target temperature

4 Chapter 1 Theory of operation ENWW

 Table 1-2 Sequence of operation (continued)

Period Duration Purpose Remarks

PRINT From the end of INTR period Forms the images on the
until the fuser paper sensor photosensitive drum and
detects the trailing edge of transfers the toner image to
paper the print media

LSTR (Last rotation) From the end of the PRINT Moves the printed sheet out The product enters the INTR
period until the delivery motor of the product, and stops the period as soon as the
stops rotating output from the laser scanner formatter sends another print
and high-voltage biases command.

ENWW Basic operation 5

 Engine control system
The engine control system coordinates all product functions and drives the other three systems.

The engine control system contains the DC controller, high-voltage power supply PCA, and low-voltage
power supply.

Figure 1-4 Engine control system components

ENGINE CONTROL SYSTEM

LASER SCANNER SYSTEM

Engine controller

DC controller
IMAGE-FORMATION SYSTEM

Formatter Low-voltage
power supply

PICKUP, FEED AND

DELIVERY SYSTEM

High-voltage
power supply

ACCESSORY

6 Chapter 1 Theory of operation ENWW

DC controller
The DC controller controls the product operational sequence.

Figure 1-5 DC controller

Engine controller

Motor
AC input

Fan
Low-voltage
power supply
Solenoid

Fuser

Photointerrupter

Switch
DC controller
Transfer roller
High-voltage
power supply

Cartridge
Accessory

Laser scanner
assembly
Formatter

Control panel

Table 1-3 DC controller electrical components

Component type Symbol Description

Fan FM1 Main fan

Motor M1 Main motor

M2 Scanner motor

Solenoid SL1 Multipurpose tray pickup solenoid

SL2 Cassette pickup solenoid

SL3 Duplex reverse solenoid (duplex models only)

ENWW Engine control system 7

 Table 1-3 DC controller electrical components (continued)

Component type Symbol Description

Switch SW1001 Power switch

SW301 Door-open detection switch

Photointerrupter PS912 Top sensor

PS913 Paper width sensor

PS914 Cassette media out sensor

PS914 Left paper width sensor

PS915 Multipurpose tray media out sensor

PS915 Right paper width sensor

PS916 Fuser output sensor

PS916 Output-bin paper-full sensor

8 Chapter 1 Theory of operation ENWW

Motor control
The product has one motor for media feed and image formation.

Figure 1-6 Main motor

Table 1-4 Motor control components

Symbol Name Driving part Failure detection

M1 Main motor Rollers in the product an Yes

rollers in the paper feeder

ENWW Engine control system 9

 Fan control
The product has one fan for preventing the product from overheating.

Figure 1-7 Fan control

Table 1-5 Fan control components

Symbol Name Cooling area Type Speed

FM1 Fan Inside the product Intake Full

10 Chapter 1 Theory of operation ENWW

High-voltage power supply
The DC controller controls the high-voltage power supply to generate high-voltage biases. The high-
voltage power supply generates the high-voltage biases that are applied to the primary charging roller,
developing roller, transfer roller, and fuser film.

Figure 1-8 High-voltage power supply

Engine controller
DC controller High-voltage power supply
Fuser
Fuser film

Pressure roller

Cartridge
Primary FB
charging
PR
bias circuit Primary charging roller

Developing roller

Developing DV
bias circuit Photosensitive drum
Transfer roller

Transfer TR
bias circuit

ENWW Engine control system 11

 Fuser control circuit
The fuser control circuit controls the fuser temperature. The product uses an on-demand fusing method.

Figure 1-9 Fuser control circuit

Fuser film
H1

TP1

TH1
Pressure roller

FUSER TEMPERATURE signal

FUSER HEATER CONTROL signal

Fuser heater Fuser heater

control circuit safety circuit
DC controller

Fuser control circuit

Low-voltage power supply

Engine controller

Table 1-6 Fuser control circuit components

Symbol Name Description

H1 Fuser heater Heats the fuser film

TH1 Thermistor Detects fuser temperature (contact type)

TP1 Thermoswitch Prevents an abnormal temperature rise

of the fuser heater (contact type)

These temperature controls in the fuser are performed by the fuser heater control circuit and the fuser
heater safety. They are controlled by the DC controller.

12 Chapter 1 Theory of operation ENWW

Fuser temperature control

The fuser temperature control maintains the fuser heater at its targeted temperature.

Figure 1-10 Fuser temperature control

Engine controller

Low-voltage power supply

Fuser control circuit DC controller

Frequency FREQSNS
detection circuit

Fuser heater FSRD

control circuit
+24V

RLYD
Relay control
circuit
RL101

Fuser heater FSRTH

safety circuit

Fuser film assembly

TH1 TP1 H1

H1: Fuser heater

TP1: Thermoswitch
TH1: Thermistor
Pressure roller

Fuser

The DC controller monitors the fuser temperature (FSRTH) signal and sends the fuser heater control
(FSRD) signal according to the detected temperature. The fuser heater control circuit controls the fuser
heater depending on the signal so that the heater remains at the target temperature.

ENWW Engine control system 13

 Fuser protection function

When the protective function detects an abnormal temperature rise in the fuser, it interrupts the power
supply to the fuser heater. The following components prevent an abnormal temperature rise of the fuser
heater:

● DC controller: The DC controller monitors the detected temperature of the thermistor. The DC
controller makes the fuser heater control signal inactive and releases the relay to interrupt power
supply to the fuser heater when it detects that the thermistor temperature is 240° C (464° F) or
higher.

● Fuser heater safety circuit: The fuser heater safety circuit monitors the detected temperature of
the thermistor. The fuser heater safety circuit releases the relay control circuit to interrupt power
supply to the fuser heater when it detects that the thermistor temperature is 265° C (509° F) or
higher.

● Thermoswitch: The contact of the thermoswitch is broken to interrupt power supply to the fuser
heater when it detects that the temperature fuse is 230° C (446° F) or higher

Fuser failure detection

The DC controller determines a fuser failure, makes the fuser heater control signal inactive, releases the
relay to interrupt power supply to the fuser heater, and notifies the formatter of a failure state when it
encounters the following conditions.

● Start-up failure

◦ If the detected temperature of the thermistor is kept at a specified temperature or higher for a
specified period of heater start-up during the wait period.

◦ If the detected temperature of the thermistor is kept at a specified temperature or lower for a
specified period under the heater temperature control during the initial rotation period.

◦ If the detected temperature of the thermistor is kept at a specified temperature or lower for a
specified period under the heater temperature control during the print period.

◦ If the detected temperature of the thermistor does not reach its targeted temperature within a
specified period under the heater temperature control during the initial rotation period.

● Abnormal low temperature

◦ If the detected temperature of the thermistor is kept at a specified temperature or lower for a
specified period under the heater temperature control.

14 Chapter 1 Theory of operation ENWW

 ● Abnormal high temperature

◦ If the detected temperature of the main thermistor is kept at a specified temperature or higher
for a specified period.

● Drive circuit failure

◦ If a specified frequency of the frequency signal is not detected within a specified period after
the product is turned on.

◦ If an out of specified frequency of the frequency signal is detected after the product is turned
on.

ENWW Engine control system 15

 Low-voltage power supply
The low-voltage power supply converts AC power from the power receptacle into DC power to cover
the DC loads.

Figure 1-11 Low-voltage power supply

Engine controller

Low-voltage power supply

Noise Fusing
filter control circuit Fuser

Fuse
(FU101)
High-voltage power supply

Fuse
(FU102)
+24P1

DOORSNS FET
Noise
filter
+24U

+24V
+24V generation
circuit PSAVE
Door switch
(SW301)

PSW

Power switch
(SW1001)

Protection
circuit
+3.3V generation +3.3V
circuit

DC controller

Protective function
The low-voltage power supply has a protective function against overcurrent and overvoltage conditions
to prevent failures in the power supply circuit. If an overcurrent or overvoltage event occurs, the system
automatically cuts off the output voltage.

If the DC power is not being supplied from the low-voltage power supply, the protective function might
have activated. In this case, turn off the power switch, and then unplug the power cord. Do not plug in
the power cord or turn the power switch on again until the root cause is found.

16 Chapter 1 Theory of operation ENWW

 In addition, two fuses in the low-voltage power supply protect against an overcurrent event. If an
overcurrent event occurs in the AC line, the fuse blows and cuts off the power distribution.

Safety
For safety purposes, the product has a function to interrupt the 24V power supply to the fuser and the
high-voltage power supply. The door switch is turned off and 24V power stops if the cartridge door is
opened (SW301 is turned off).

The product has the power switch on the DC line, so if the AC power flows, even the power switch is
turned off. Be sure to unplug the power cord before disassembling the product.

Low-voltage power supply unit failure detection

The DC controller determines a low-voltage power supply failure, stops 24V output and notifies the
formatter when it detects that the 24V output is higher than the specified voltage.

ENWW Engine control system 17

 Laser scanner system
The laser scanner system forms a latent image on the photosensitive drum according to the video
signals sent from the formatter.

The main components of the laser scanner are the laser assembly and the scanner motor assembly,
which are controlled by the signals sent from the DC controller.

Figure 1-12 Laser scanner system

Engine controller

DC controller
SCANNER MOTOR SPEED CONTROL signal

Formatter

LASER CONTROL signal

VIDEO signal

Laser assembly BD INPUT signal

Scanner mirror
BD sensor

Scanner motor assembly

Photosensitive drum

18 Chapter 1 Theory of operation ENWW

Laser failure detection
The optical unit failure detection sensor manages the laser scanner unit failure-detection functions. The
DC controller identifies the laser scanner unit failure and notifies the formatter if the laser scanner unit
encounters the following conditions:

● Scanner motor failure

● BD sensor failure

ENWW Laser scanner system 19

 Image-formation system
The image-formation system forms a toner image on the paper. The image-formation system includes the
following components:

● Toner cartridge

● Transfer roller

● Fuser

● Laser scanner

The DC controller controls the laser scanner and high-voltage power supply to form the toner image on
the photosensitive drum. The image is transferred to the paper and fused.

Figure 1-13 Image-formation system

Laser scanner

Laser beam

Fuser film Cartridge

Fuser Photosensitive drum

Pressure roller
Transfer roller

Engine controller

High-voltage power supply

DC controller

20 Chapter 1 Theory of operation ENWW

Image-formation process
Laser printing requires the interaction of several different technologies including electronics, optics, and
electrographics to provide a printed page. Each process functions independently and must be
coordinated with the other processes. Image formation consists of the following processes:

● Latent-image formation

● Development

● Transfer

● Fuser

● Drum cleaning

These processes are divided into seven steps, which are shown below and described in the following
sections.

Figure 1-14 Image-formation process

Paper path
Latent image formation
Direction of the drum rotation

Block 2. Laser-beam exposure

Step

1. Primary charging
Developing
3. Developing

Drum cleaning
7. Drum cleaning

Delivery 6. Fusing 5. Separation 4. Transfer Pickup

Fusing Transfer

Latent-image formation stage

During the steps that comprise this stage, a latent image is formed by applying a negative charge to
the photosensitive drum. You cannot see this image on the drum.

ENWW Image-formation system 21

 Step 1: Primary charging
To prepare for latent image formation, the surface of the photosensitive drum is charged with a uniform
negative charge. The primary charging roller receives the primary charging bias, and then the roller
charges the drum directly.

Figure 1-15 Primary charging process

Primary charging roller

Primary charging bias

Photosensitive drum

Step 2: Laser-beam exposure

The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum
surface. An electrostatic latent image forms where the negative charge was neutralized.

Figure 1-16 Laser-beam exposure

Laser beam

Unexposed area Exposed area

Developing stage
The developing roller contacts the photosensitive drum and deposits toner on the electrostatic latent
image, which becomes visible.

Step 3: Development
Toner acquires a negative charge as a result of the friction from the developing roller rotating against
the developing blade. When the negatively charged toner comes in contact with the drum, it adheres to

22 Chapter 1 Theory of operation ENWW

 the electrostatic latent image. When the toner is on the drum, the image becomes visible. The
developing bias is applied to the developing roller.

Figure 1-17 Development process

Blade
Developing roller

Exposed area Unexposed area

Unexposed area Developing bias

Exposed area

Photosensitive drum

ENWW Image-formation system 23

 Transfer stage
During the transfer stage, the photosensitive drum transfers a toner image to the paper.

Step 4: Transfer
The transfer bias is applied to the transfer roller to give the paper a positive charge. The positively
charged paper attracts the negatively charged toner from the photosensitive drum surface.

Figure 1-18 Transfer process

Photosensitive
drum

Paper
Transfer roller

Transfer bias

Step 5: Separation
The elasticity of the paper and the curvature of the photosensitive drum cause the paper to separate
from the drum surface. The static charge eliminator reduces back side static discharge of the paper for
stable paper feeding and image quality.

Figure 1-19 Separation from the drum

Photosensitive
drum

Paper

Static charge eliminator

Transfer roller

24 Chapter 1 Theory of operation ENWW

Fusing stage
Until the fusing stage is complete, the image is not permanently affixed to the print media. The toner
can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet.

Step 6: Fusing
The product uses an on-demand fusing method to fuse the toner image onto the media. The toner image
is permanently affixed to the print media by the heat and pressure. The fusing bias is applied to the
pressure roller to improve image quality.

Figure 1-20 Fusing

Fuser heater

Fuser film
Toner

Paper

Pressure roller

Fusing bias

ENWW Image-formation system 25

 Drum cleaning stage
Not all of the toner is removed from the photosensitive drum during the transfer stage. During the
cleaning stage, the residual, or waste, toner is cleared from the drum surface to prepare the surface for
the next latent-image formation.

Step 7: Drum cleaning

The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits it
in the toner collection box. The drum is now clear and ready for the next image-formation process.

Figure 1-21 Drum cleaning

Cleaning blade

Photosensitive
Toner collection box drum

26 Chapter 1 Theory of operation ENWW

Pickup and feed system
The system picks up and feeds the print media. It consists of several types of feed rollers. The duplex
feed assembly in the duplex models reverses and re-sends the paper to print on second side of paper.

Figure 1-22 Pickup and feed system paper path

Face-down delivery roller

Fuser film MP tray pickup roller

Photosensitive drum

Pressure roller
Fuser delivery roller Registration roller
Transfer roller
MP tray separation pad
Duplex feed roller Duplex re-pickup roller

Cassette pickup roller Cassette separation pad

: Simplex media path

: Duplex media path

The pickup and feed system includes the following electrical components.

ENWW Pickup and feed system 27

 Figure 1-23 Pickup and feed system electrical components

SL3

PS918
M1 SL1

PS915

PS916 PS913
PS914
PS915
PS912

PS914

SL2

Table 1-7 Pickup and feed system electrical components

Number Description Signal

M1 Main motor Main motor control signal

SL1 Cassette pickup solenoid Cassette pickup solenoid control signal

SL2 Multipurpose tray pickup solenoid MP tray pickup solenoid control signal

SL3 Duplex reverse solenoid (duplex models Duplex reverse solenoid control signal
only)

PS912 Top-of-page sensor Top signal

PS913 Paper width sensor Media width signal

PS914 Cassette paper out sensor Cassette media out signal

PS914 Left paper width sensor Media width signal

PS915 Multipurpose tray media out sensor MP tray media out signal

PS915 Right paper width sensor Media width signal

PS916 Fuser output sensor Fuser output signal

PS918 Output-bin full sensor Output-bin media-full signal

28 Chapter 1 Theory of operation ENWW

Jam detection
The product uses the following sensors to detect the presence of paper and to check whether the paper
is being fed correctly or has jammed.

Figure 1-24 Jam detection sensors

PS916

PS913
PS914
PS915
PS912

: Simplex media path

: Duplex media path

Number Description

PS912 Top-of-page sensor

PS913 Paper-width sensor

PS914 Left paper-width sensor

ENWW Pickup and feed system 29

 Number Description

PS915 Right paper-width sensor

PS916 Fuser output sensor

The product detects the following jams:

● Pickup delay jam

● Pickup stationary jam

● Delivery delay jam

● Delivery stationary jam

● Fuser wrapping jam

● Door open jam

● Residual paper jam

● Duplex reverse jam 1 (duplex models only)

● Duplex reverse jam 2 (duplex models only)

30 Chapter 1 Theory of operation ENWW

Paper feeder (optional Tray 3)
The paper feeder is optionally installed at bottom of the product. It picks up and feeds the paper to the
product. The product DC controller controls the paper feeder operational sequence.

Figure 1-25 Paper-feeder paper path

: Simplex media path

PF feed roller PF separation pad
: Duplex media path
PF pickup roller

The next figure shows the paper feeder controller signal flow.

ENWW Paper feeder (optional Tray 3) 31

 Figure 1-26 Paper feeder signal flow

Paper feeder

+24V Solenoid

Paper feeder
DC controller
connector PCA

Photointerrupter

Table 1-8 Paper feeder components

Name Symbol Description

Solenoid SL4 Paper-feed pickup solenoid

Photointerrupter PS1201 Paper-feeder-cassette paper-out sensor

32 Chapter 1 Theory of operation ENWW

Paper feeder operation
The paper feeder picks up the paper from the cassette and feeds it to the product.

Figure 1-27 Paper feeder electrical components

M1

SL4

PS1201

Number Description Signal

SL4 Tray 3 cassette pickup solenoid Tray 3 cassette pickup solenoid control signal

PS1201 Tray 3 cassette paper presence sensor Tray 3 cassette paper presence signal

ENWW Paper feeder (optional Tray 3) 33

 Jam detection
The product uses the following sensors to detect the presence of paper and to check whether the paper
is being fed correctly or has jammed.

Figure 1-28 Jam detection sensors

PS916

PS913
PS914
PS915
PS912

: Simplex media path

: Duplex media path

Number Description

PS912 Top-of-page sensor

PS913 Paper-width sensor

PS914 Left paper-width sensor

34 Chapter 1 Theory of operation ENWW

 Number Description

PS915 Right paper-width sensor

PS916 Fuser output sensor

Paper jam events in the paper feeder are detected by the DC controller. The product detects the
following jams:

● Pickup delay jam

● Pickup stationary jam

● Delivery delay jam

● Delivery stationary jam

● Fuser wrapping jam

● Door open jam

● Residual paper jam

● Duplex reverse jam 1 (duplex models only)

● Duplex reverse jam 2 (duplex models only)

ENWW Paper feeder (optional Tray 3) 35

 USB flash drive
The HP LaserJet Pro 400 M401dn Printer and the HP LaserJet Pro 400 M401dw Printer models feature
printing from a USB flash drive. These models print the following file types from the USB flash drive.

● PDF

● RGB JPEG

When a USB flash drive is inserted into the front of the product, the control panel will display the USB
Flash Drive menu. The files on the USB flash drive can be accessed from the control panel using the
touchscreen. Any RGB JPEG or PDF files on the USB flash drive can be printed directly from the product
control panel.

36 Chapter 1 Theory of operation ENWW

2 Solve problems

● Solve problems checklist

● Menu map

● Troubleshooting process

● Tools for troubleshooting

● Clear jams

● Solve paper-handling problems

● Solve image quality problems

● Clean the product

● Solve performance problems

● Solve connectivity problems

● Service mode functions

● Manually update the firmware

ENWW 37
 Solve problems checklist
1. Make sure that the product is set up correctly.

a. Press the power button to turn on the product or to deactivate the Auto-Off mode.

b. Check the power-cable connections.

c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, plug the product directly into the wall. If it is
already plugged into the wall, try a different outlet.

2. Check the cabling.

a. Check the cable connection between the product and the computer. Make sure that the
connection is secure.

b. Make sure that the cable itself is not faulty by using a different cable, if possible.

c. Check the network connection (network models only): Make sure the network light is lit. The
network light is next to the network port on the back of the product.

If the product remains unable to connect to the network, uninstall and then reinstall the
product. If the error persists, contact a network administrator.

3. Check to see if any messages appear on the control panel.

4. Make sure that the paper that you are using meets specifications.

5. Make sure that the paper is loaded correctly in the input tray.

6. Make sure that the product software is installed correctly.

7. Verify that you have installed the printer driver for this product, and that you are selecting this
product from the list of available printers.

8. Print a configuration page.

a. If the page does not print, verify that the input tray contains paper and that the paper is
properly loaded.

b. Make sure that the toner cartridge is installed correctly.

38 Chapter 2 Solve problems ENWW

 c. If the page jams in the product, clear the jam.

d. If the print quality is unacceptable, complete the following steps:

● Verify that the print settings are correct for the paper that you are using.

● Solve print-quality problems.

9. Print a small document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print), complete these steps:

a. Try printing the job from another computer that has the product software installed.

b. Check the cable connection. Direct the product to the correct port, or reinstall the software,
selecting the connection type that you are using.

ENWW Solve problems checklist 39

 Menu map
Use the Reports menu to print a menu map of the control panel-menu layout. The active settings for
each menu are listed.

Print the menu map (LCD control panel)

1. At the product control panel, press the OK button to open the menus.

2. Select the Reports menu, and then press the OK button.

3. Select the Menu Structure item, and then press the OK button to print the report.

Print the menu map (touchscreen control panel)

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Reports menu.

3. Touch the Menu Structure item to print the report.

40 Chapter 2 Solve problems ENWW

Troubleshooting process
When the product malfunctions or encounters an unexpected situation, the product control panel alerts
you to the situation. This chapter contains information to help diagnose and solve problems.

● Use the pre-troubleshooting checklist to evaluate the source of the problem and to reduce the
number of steps that are required to fix the problem.

● Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The
flowchart guides you to the section of this chapter that contains steps for correcting the
malfunction.

Before beginning any troubleshooting procedure, check the following issues:

● Are supply items within their rated life?

● Does the configuration page reveal any configuration errors?

NOTE: The customer is responsible for checking supplies and for using supplies that are in good
condition.

Pre-troubleshooting checklist
The following table includes basic questions to ask the customer to quickly help define the problem(s).

General topic Questions

Environment ● Is the product installed on a solid, level surface (+/- 1°)?

● Is the power-supply voltage within ± 10 volts of the specified power source?

● Is the power-supply plug inserted in the product and the outlet?

● Is the operating environment within the specified parameters?

● Is the product exposed to ammonia gas, such as that produced by diazo

copiers or office cleaning materials?

NOTE: Diazo copiers produce ammonia gas as part of the copying

processes. Ammonia gas (from cleaning supplies or a diazo copier) can have
an adverse effect on some product components (for example, the toner
cartridge OPC).

● Is the product exposed to direct sunlight?

Media ● Does the customer use only supported media?

● Is the media in good condition (no curls, folds, or distortion)?

● Is the media stored correctly and within environmental limits?

Input trays ● Is the amount of media in the tray within specifications?

● Is the media correctly placed in the tray?

● Are the paper guides aligned with the stack?

● Is the tray correctly installed in the product?

ENWW Troubleshooting process 41

 General topic Questions

Toner cartridge ● Is the toner cartridge installed correctly?

Transfer unit and fuser ● Are the transfer unit and fuser installed correctly?

Covers ● Is the front cover closed?

Condensation ● Does condensation occur following a temperature change (particularly in

winter following cold storage)? If so, wipe affected parts dry or leave the
product on for 10 to 20 minutes.

● Was a toner cartridge opened soon after being moved from a cold to a warm
room? If so, allow the toner cartridge to sit at room temperature for 1 to 2
hours.

Miscellaneous ● Check for and remove any non-HP components (toner cartridges, memory
modules, and EIO cards) from the product.

● If the hardware or software configuration has not changed or the problem is

not associated with any specific software, see the complete service manual for
this product.

● Remove the product from the network and ensure that the failure is associated
with the product before beginning troubleshooting.

● For any print-quality issues, calibrate the product.

42 Chapter 2 Solve problems ENWW

Determine the problem source
The following table includes basic questions to ask the customer to quickly help define the problem or
problems.

General topic Questions

Environment ● Is the product installed on a solid, level surface (± 1°)?

● Is the power-supply voltage within ± 10 volts of the specified power source?

● Is the power-supply plug inserted in the product and the outlet?

● Is the operating environment within the specified parameters?

● Is the product exposed to ammonia gas, such as that produced by diazo

copiers or office cleaning materials?

NOTE: Diazo copiers produce ammonia gas as part of the coping

processes. Ammonia gas (from cleaning supplies or a diazo copier) can have
an adverse affect on some product components (for example, the toner
cartridge imaging drum).

● Is the product exposed to direct sunlight?

Paper ● Does the customer use only supported paper?

● Is the paper in good condition (no curls, folds, or distortion)?

● Is the paper stored correctly and within environmental limits?

Input tray ● Is the amount of paper in the tray within specifications?

● Is the paper correctly placed in the tray?

● Are the paper guides aligned with the stack?

Supplies ● Is the toner cartridge installed correctly and firmly seated?

● Has the sealing tape been removed from the toner cartridge?

● Is the toner cartridge within its estimated life? (Check the supplies status page.)

Transfer roller and fuser ● Are the transfer roller and fuser installed correctly?

Covers ● Are the front and rear doors firmly closed?

Condensation ● Does condensation occur following a temperature change (particularly in

winter following cold storage)? If so, wipe affected parts dry or leave the
product on for 90 to 120 minutes.

● Was a toner cartridge opened soon after being moved from a cold to a warm
room? If so, allow the toner cartridge to sit at room temperature for 1 to 2
hours.

Miscellaneous ● Check for and remove any non-HP components (for example, a toner
cartridge) from the product.

● Remove the product from the network and make sure that the failure is with the
product before beginning troubleshooting.

ENWW Troubleshooting process 43

 Power subsystem

Power-on checks
When you turn on the product, if it does not make any sound or if the control-panel display is blank,
check the following items:

● Verify that the product is plugged directly into an active electrical outlet that has the correct
voltage. Do not plug the product into a surge protector or power strip.

● Verify that the on/off switch is in the on position.

● Verify that the formatter is seated and operating correctly.

● Remove any HP Jetdirect accessories or other devices, and then try to turn the product on again.

● Make sure that the control-panel display is connected.

● Check the two fuses on the power supply.

● If necessary, replace the power supply.

● If necessary, replace the DC controller.

Control-panel checks
Use the product control panel to conduct tests on the control panel LEDs, display, or buttons.

LCD control panel checks

1. On the product control panel, press the OK button to open the menus.

2. Press the left arrow button, and then quickly press the Cancel button. The display should return
to Ready status.

3. Press the OK button again to open the menus. The first menu should be the 2ndary Service
menu.

4. Press the OK button again to open the 2ndary Service menu, and then navigate to one of the
following menu items.

● LED Test

● Display Test

● Button Test

5. Press the OK button to begin the selected test.

6. After the test has finished, return the product to the Ready state, and then press the Cancel
button to remove the 2ndary Service menu from the menu list.

44 Chapter 2 Solve problems ENWW

Touchscreen control panel checks
1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the left arrow button, and then quickly touch the Cancel button. The display should return
to Ready status.

3. Press the Setup button again to open the menus. The first menu should be the 2ndary
Service menu.

4. Touch the 2ndary Service menu, and then scroll to one of the following menu items.

● LED Test

● Display Test

● Button Test

5. Touch the menu item to begin the test.

6. After the test has finished, return the product to the Ready state, and then touch the Cancel
button to remove the 2ndary Service menu from the menu list.

ENWW Troubleshooting process 45

 Tools for troubleshooting
Component diagnostics

LED diagnostics

Network LEDs (network models only)

The onboard network solution has two network port LEDs. When the product is connected to a properly
working network through a network cable, the yellow LED indicates network activity, and the green LED
indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link
has failed.

For link failures, check all of the network cable connections. In addition, you can try to manually
configure the network card link speed setting by using the product control-panel.

Change the Link Speed setting on an LCD control panel

1. At the product control panel, press the OK button to open the menus.

2. Select the Network Setup menu, and then press the OK button.

3. Select the Link Speed item, and then press the OK button.

4. Select the appropriate link speed, and then press the OK button.

Change the Link Speed setting on a touchscreen control panel

1. From the Home screen on the product control panel, touch the Setup button.

2. Scroll to, and then touch the Network Setup menu.

3. Scroll to, and then touch Link Speed item.

4. Touch the appropriate link speed.

Control panel LEDs

The state of the Ready light and Attention light on the product signal the product status. The following
table outlines the possible control-panel light states.

Product state Ready light state Attention light state

Initializing Blinking Blinking

Ready On Off

Receiving data/processing job or Blinking Off

cancelling job

Error message Off Blinking

46 Chapter 2 Solve problems ENWW

 Product state Ready light state Attention light state

Fatal error (49 or 79 error)1 On On

1 The product will power off and then power on after one of these errors occurs.

Engine diagnostics

Engine test

If the duplex unit is disabled, the engine test produces a single-sided sheet with horizontal lines when
you perform the engine test. If the duplex unit is activated (the default state), the engine test produces a
double-sided sheet with horizontal lines when you perform the engine test.

To perform the test, with the product in the Ready state, open and shut the cartridge door three times. If
the engine is functioning properly, the product will initialize and then print the test page

Diagrams

Plug/jack locations

Table 2-1 Plug/jack locations

Item Description

1 Hi-Speed USB 2.0 port

2 Network port

ENWW Tools for troubleshooting 47

 Locations of major components
Figure 2-1 Major components (1 of 2)

1 2 3 4

5
Table 2-2 Major components (1 of 2)

Item Description

1 Registration assembly

2 Fuser assembly

3 Feed drive assembly (simplex models)

Duplex drive assembly (duplex models)

4 Laser scanner assembly

5 Duplex feed assembly

48 Chapter 2 Solve problems ENWW

 Figure 2-2 Major components (2 of 2)

1 2

3 4
Table 2-3 Major components (2 of 2)

Item Description

1 Fan

2 Transfer roller

3 Main motor

4 Sensor assembly

ENWW Tools for troubleshooting 49

50
Power ON

Signal WAIT STBY INTR PRINT LSTR STBY

1 TOP sensor (PS912)

2 Fuser output sensor (PS916)

3 Print command (EEC12)

General timing chart

4 Scanner motor

Chapter 2 Solve problems

5 Laser

6 BD signal (BDO)
Figure 2-3 Timing diagram

7 Main motor (M1)

8 Primary charging bias (AC)

9 Primary charging bias (DC)

10 Developing bias

11 Transfer bias

12 Fuser heater

13 Cassette pickup solenoid (SL2)

14 Main fan (FM1)

The following charts lists the approximate timing for this product, specified in seconds.

ENWW
 51
Tools for troubleshooting
6 5 4 3 2 1
1 /LED1
10

1
SW70
2
2 /LED2 Control panel Fuser assembly H1
9

3 +3.3V 1 2
8

SW71
1 2 4 KIN1
7

PS918

PS912

PS913

PS914

PS915

PS915

PS916
PS914

5
3

3
SW72 STB3
3
6

1 2
6
2

2
STB2
2
5

SW73 7
1

1
KIN0

1
4

1 2 1 2
J918 J4
8 STB1 J914 J915 J916
3

SW74 1 2 3
1 2 3 4 5 6 J912 1 2 3 1 2 3 1 2 3
9 /LED3 D
2

1 2
10 +5V
1

SW75
1 2
8 6 4 2 J4
J1

2
J2

2
7 5 3 1

TH1

TP1
LED1

TP
2 1

TSH1
1

1
LED2 LED3
2 1 2 1
J213 1 2 3
J203 1 2 3 4 5 6 J204 1 2 3 J205 1 2 3 J206 1 2 3 J210 1 2
J102 2 1
1 3 5 7 J1 1 2 3 1 2 3 4 5 6 1 2 3 1 2 3 1 2 3 1 2 2 1

GND
WDSNS1

WDSNS2

WDSNS3
GND

GND

GND

GND

GND
/MPSNS
FULSNS

/POSNS

FSRTH
/CSTSNS
2 4 6 8

ACH
ACN
+3.3U

+3.3U

+3.3U

+3.3U

+3.3U
/PISNS
Figure 2-4 Circuit diagram — LCD control panel models

CPOUT
GND
CPCLK
+5V

CPIN

+3.3V
/CPRESET
/CPINT

+24V GND
SW301

5
5
J2141
1

1
/MACC

4
4
FT1

M
/MDEC

3
1

2 3
+24U C
J2142 MFG

4
2

2
FT2 +24P1

5
J801 M1

1
1
J5
/BDI +24P2 J202 J1202
13
1

1
1

6
6
+3.3V GND
12
2

2
2

5
5
GND(PB) +3.3C
11
3

3
3

Laser

4
4
GND(DCOM) GND
10
4

4
4

3
3
scanner /VDO2 +3.3C
5

5
5

2
2
9

VDO2 GND
assembly
6

6
6

1
1
8

GND(DCOM)
7

J9
7

J216
VDO1 Engine controller PCA
8

/VDO1
9

15

J215
10

GND(DCOM) 15 +24P2 J1001

4

14
11

CNT2 14 MPSOL /ILMLED

1
1
3

5
5
13
12

SW1001
CNT1 13 CNT0 +3.3V

2
2

LED1001
2

4
4

2
12
13

12 CNT1 PSW1

3
3

2
1

3
3
CNT0

11
11 CNT2 GND

4
4

2
2
10
10 GND ILMLEDCLK

5
5

1
1
Formatter

1
1
B

9
9 +3.3U

8
8 /BDI

7
7 GND

6
M2 6 /RSTO J101
COR2 INL101

5
5 /SC
1

M +24V 1

3
1
1

3
AC-H
SL

4
4 /SCLK 2
General circuit diagrams

MPSOL 3

2
2
2

2
3
1 2 3 4 3 WAKEENG

/SO(OPT SNS)

1
1
J6

/SI(OPT SOL)
AC-N

2
2 WAKEVC
1 2 3 4

1
1 /BDO
1 2 3 4 J802

S MODE
J201

FANLOCK

/TESTP
DUPSOL
J7

CSTSOL

TAG1
TAG2

+24P1
+3.3U
GND
+24P1
/DEC

/ACC
J302

GND
FT3
FB
1 2 3 4 5 6 7 J207 J581 1 2 1 2 3 4 5 6 7 J211
1 2 3 4 5 6 7 1 2 1 2 3 4 5 6 7
SL SL
FM1 1 2 1 2
123
J1103 4 3 2 1 J1105 1 2 3 J1101 1 2 J1104 1 2
A
4 3 2 1 1 2 3 1 2 1 2 J1102
COR1

J2100
7
7
GND

GND
/DEC
/ACC

/DUPSOL
FANLOCK
+24P1

+24P1

+24P1
/CSTSOL
+24P1

6
6
2 1

5
5
4
4
J1205

COILB
COILA
3
3
7 6 5 4 3 2 1

2
2
Connector PCA

1
1
TAG

ENWW
 ENWW
6 5 4 3 2 1
Fuser assembly H1
1 2
PS918

PS912

PS913

PS914

PS915

PS915

PS916
PS914
3

3
3
2

2
2
1

1
1

1 2
J4
Figure 2-5 Circuit diagram — touchscreen control panel models (1 of 2)

J918 J914 J915 J916

1 2 3
1 2 3 4 5 6 J912 1 2 3 1 2 3 1 2 3
D

2
TH1

TP1
TP
TSH1
1

1
J213 1 2 3 J203 1 2 3 4 5 6 J204 1 2 3 J205 1 2 3 J206 1 2 3 J210 1 2
J102 2 1
1 2 3 1 2 3 4 5 6 1 2 3 1 2 3 1 2 3 1 2 2 1

/CSTSNS
FULSNS

WDSNS1

WDSNS2

WDSNS3

/POSNS
GND

GND

GND

GND
/MPSNS

ACH
ACN
GND

GND

FSRTH
+3.3U

+3.3U

+3.3U

+3.3U

+3.3U
/PISNS
+24V GND
SW301

1
1

5
5
J2141
1

1
/MACC

2
2

4
4
FT1

M
/MDEC

3
3

3
3

3
+24U 1
C
J2142 MFG

4
4
2

2
2

2
FT2 +24P1

5
5
J801 J9

1
J216 M1

1
J5
/BDI +24P2
J202 J1202
13
1

1
1

6
6
+3.3V GND
12
2

2
2

5
GND(PB) 5 +3.3C
11
3

3
3

4
4
Laser GND(DCOM) GND
10
4

4
4

3
3
scanner /VDO2 +3.3C
5

5
5

2
2
9

VDO2 GND
6

6
6

1
1
8

assembly GND(DCOM)
7

VDO1
8

Engine controller PCA

6

/VDO1
9

15

J215
10

GND(DCOM) 15 +24P2 J1001

4

14
11

CNT2 14 MPSOL /ILMLED

1
1
3

5
13
12

SW1001
CNT1 13 CNT0 +3.3V

2
2

LED1001
2

2
12
13

12 CNT1 PSW1

3
3

2
1

3
CNT0
11
11 CNT2 GND

4
4

2
10
10 GND ILMLEDCLK

5
5

1
1
1

1
Formatter

9
8 9 +3.3U
8 /BDI

7
7 GND

6
M2 6 /RSTO J101
COR2
INL101

5
5 /SC
1

M +24V 1
1
1

3
3
AC-H
SL

4
4 /SCLK 2
2

MPSOL 3
2
2

2
2
3
1 2 3 4 3 WAKEENG
J6

1
1
AC-N

2
2 WAKEVC

Chapter 2 Solve problems

1 2 3 4 J802

J7

1
1 /BDO
1 2 3 4 J201

S MODE
FANLOCK

/TESTP
DUPSOL

CSTSOL

TAG1
TAG2

+24P1
+3.3U
GND
+24P1
/DEC

/ACC
J302

GND
FT3
FB
1 2 3 4 5 6 7 J207 J581 1 2 1 2 3 4 5 6 7 J211
1 2 3 4 5 6 7 1 2 1 2 3 4 5 6 7
SL SL
FM1 1 2 1 2
123
J1103 4 3 2 1 J1105 1 2 3 J1101 1 2 J1104 1 2
A
4 3 2 1 1 2 3 1 2 1 2 J1102
COR1

J2100
7
7
/DUPSOL

/CSTSOL
GND

GND
FANLOCK
/DEC
/ACC
+24P1

+24P1

+24P1
+24P1

6
6
2 1

5
5
4
4
J1205

COILB
COILA
3
3
7 6 5 4 3 2 1

2
2
Connector PCA

1
1
TAG

52
 53
Tools for troubleshooting
6 5 4 3 2 1
J71
J2
Figure 2-6 Circuit diagram — touchscreen control panel models (2 of 2)

GND1
26
1

D
Formatter 25
DCLK Engine controller assembly
2

GND2

24
3

VSYNC

23
4

HSYNC

22
5

GND3

21
6

D0

20
7

D1

19
8

GND4

18
9
10

D2

17
11

D3

16
12

GND5

15
13

D4

14
14

D5

13
15

GND6

12
16

D6

11
17

D7

10
18

+24V C

9
19

+5V

8
20

/RESET

7
21
/IRQ

6
22
SCLK

5
23
SDO

4
24

HSYNC
GND7

VSYNC
GND7

GND6

GND5

GND4

GND3

GND2

GND1
SDO

DCLK
SCLK
3

D7
D6

D5
D4

D3
D2

D1
D0
/RESET
+5V
+24V
SDI

/IRQ
+3.3V
25
+3.3V

2
26
J17 SDI

1
26 24 22 20 18 16 14 12 10 8 6 4 2
J20 25 23 21 19 17 15 13 11 9 7 5 3 1 J72
1 2 3 4 5 6
1 2 3 4 5 6
Relay
Wireless
B
1 3 5 7 9 11 13 15 17 19 21 23 25
2 4 6 8 10 12 14 16 18 20 22 24 26
6 5 4 3 2 1
6 5 4 3 2 1
Control panel
USB PCA
A

ENWW
 ENWW
6 5 4 3 2 1
D
Engine controller PCA
S MODE

/TESTP

+24P1
+3.3U
GND
1 2 3 4 5 6 7
1 2 3 4 5 6 7 J211
C
Figure 2-7 Circuit diagram — optional Tray 3

7 6 5 4 3 2 1
SR1

3
2
1
1 2 3 4 5 6 7
1 2 3
SL
1 2
B
1 2 1 2 3
J1202 1 2 J1202 1 2 3

GND
+24P1

OPT SNS
OPT SOL

7
7
+3.3U
OPT SNS

6
6
OPT SOL

5
5
4
4

Chapter 2 Solve problems

GND

3
3
+3.3U

2
2
+24P1

1
1
PF connector PCA
J1201
A

54
Use HP Device Toolbox (Windows)
Use the HP Device Toolbox for Windows to view or change product settings from your computer. This
tool opens the HP Embedded Web Server for the product.

NOTE: This tool is available only if you performed a full installation when you installed the product.
The HP Embedded Web Server, however, is still available by opening a Web browser and entering the
product IP address in the browser address box.

1. Click the Start button, and then click the Programs item.

2. Click your HP product group, and then click the HP Device Toolbox item.

Tab or section Description

Home tab ● Device Status: Shows the product status and shows the approximate percent life
remaining of HP supplies.
Provides product, status, and
configuration information. ● Supplies Status: Shows the approximate percent life remaining of HP supplies.
Actual supply life remaining can vary. Consider having a replacement supply
available to install when print quality is no longer acceptable. The supply does not
need to be replaced unless the print quality is no longer acceptable.

● Device Configuration: Shows the information found on the product configuration

page.

● Network Summary: Shows the information found on the product network

configuration page.

● Reports: Allows you to print the configuration and supplies status pages that the
product generates.

● Event Log: Shows a list of all product events and errors.

System tab ● Device Information: Provides basic product and company information.

Provides the ability to configure the ● Paper Setup: Allows you to change the paper-handling defaults for the product.
product from your computer.
● Print Quality: Allows you to change the print quality defaults for the product,
including calibration settings.

● Paper Types: Allows you to configure print modes that correspond to the paper
types that the product accepts.

● System Setup: Allows you to change the system defaults for the product.

● Service: Allows you to start the cleaning procedure on the product.

● Product Security: Allows you to set or change the product password.

● Save and Restore: Save the current settings for the product to a file on the
computer. Use this file to load the same settings onto another product or to restore
these settings to this product at a later time.

NOTE: The System tab can be password-protected. If this product is on a network,

always consult with the administrator before changing settings on this tab.

ENWW Tools for troubleshooting 55

 Tab or section Description

Print tab ● Printing: Change the default product print settings, such as number of copies and
paper orientation. These are the same options that are available on the control
Provides the ability to change panel.
default print settings from your
computer. ● PCL5c: View and change the PCL5c settings.

● PostScript: Turn off or on the Print PS Errors feature.

Networking tab (network Network administrators can use this tab to control network-related settings for the product
models only) when it is connected to an IP-based network. It also allows the network administrator to
set up wireless direct functionality. This tab does not appear if the product is directly
Provides the ability to change connected to a computer.
network settings from your
computer.

HP Web Services tab Use this tab to set up and use various Web tools with the product.

HP Smart Install tab Use this tab to download and install the print driver.

Internal print-quality test pages

Clean the paper path

During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a
cleaning mode that can correct and prevent these types of problems.

Clean the paper path (LCD control panel)

1. On the product control panel, press the OK button to open the menus.

2. Open the following menus:

● Service

● Cleaning Page

3. Load plain paper in Tray 1, and then press the OK button to start the cleaning process.

Wait until the process is complete. Discard the page that prints.

Clean the paper path (touchscreen control panel)

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Touch the Cleaning Page button.

4. Load plain letter or A4 paper when you are prompted.

5. Touch the OK button to begin the cleaning process.

Wait until the process is complete. Discard the page that prints.

56 Chapter 2 Solve problems ENWW

Print the configuration page
The configuration page lists current product settings and properties. This page also contains a status log
report. To print a configuration page, complete one of the following procedures.

Print the configuration page from an LCD control panel

1. On the product control panel, press the OK button to open the menus.

2. Use the arrow buttons to select the Reports menu, and then press the OK button.

3. Use the arrow buttons to select the Configuration Report item, and then press the OK button to
print the report.

Print the configuration page from a touchscreen control panel

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Reports menu.

3. Touch the Configuration Report button to print the report.

ENWW Tools for troubleshooting 57

 Print-quality troubleshooting tools

Repetitive image defect ruler

Defects on product rollers can cause image defects to appear at regular intervals on the page,
corresponding to the circumference of the roller that is causing the defect. Measure the distance
between defects that recur on a page. Use the following table or the repetitive-defect ruler to determine
which roller is causing the defect. To resolve the problem, try cleaning the roller first. If the roller
remains dirty after cleaning or if it is damaged, replace the part that is indicated in the following table.

CAUTION: Do not use solvents or oils to clean rollers. Instead, rub the roller with lint-free paper. If
dirt is difficult to remove, rub the roller with lint-free paper that has been dampened with water.

NOTE: The following table replaces the graphical repetitive defect ruler. You can make your own
ruler by using these measurements. For the most accurate results, use a metric ruler.

Table 2-4 Repetitive defects

Component Distance between defects

Primary charging roller 38 mm (1.5 in)

Transfer roller 39 mm (1.54 in)

Developer roller 42 mm (1.65 in)

Registration roller 43 mm (1.69 in)

Fuser film 57 mm (2.24 in)

Pressure roller 63 mm (2.48 in)

Photosensitive drum 75 mm (2.95 in)

58 Chapter 2 Solve problems ENWW

Control panel menus
● HP Web Services menu

● Reports menu

● Quick Forms menu

● USB Flash Drive menu

● System Setup menu

● Service menu

● Network Setup menu

HP Web Services menu

Use the HP Web Services menu to set up the HP Web Services features.

Menu item Description

Print Information Sheet Prints a report that instructs the user how to set up the HP Web Services features.

Display Address Displays the product email address.

Turn ePrint On/Off Enables or disables the product HP ePrint functionality.

Turn Apps On/Off Enables or disables the product HP Web Services applications.

Enable Web Services Enables the HP Web Services features.

Remove Services Removes the HP Web Services features from the product.

Clear Apps History Deletes the stored history of the product HP Web Services applications.

Proxy Settings Allows you to enter proxy server information for the product internet connection.

Reports menu
Use the Reports menu to print reports that provide information about the product.

Menu item Description

Demo Page Prints a sample page that demonstrates print quality.

Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are
listed.

Configuration Report Prints a list of all the product settings. Includes network information when the
product is connected to a network.

ENWW Tools for troubleshooting 59

 Menu item Description

Supplies Status Prints the status for each toner cartridge, including the following information:

● Estimated percentage of cartridge life remaining

● Approximate pages remaining

● Part numbers for HP toner cartridge

● Number of pages printed

● Information about ordering new HP toner cartridges and recycling used HP

toner cartridges

Network Summary Prints a list of all product network settings

Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed
or mispicked in the product, and reports the page count

PCL Font List Prints a list of all the PCL fonts that are installed

PS Font List Prints a list of all the PostScript (PS) fonts that are installed

PCL6 Font List Prints a list of all the PCL6 fonts that are installed

Service Page Provides information on supported paper types, copy settings, and other
miscellaneous settings that are not on the configuration page

Quick Forms menu

Menu item Sub-menu item Description

Notebook Paper Narrow Rule Prints pages that have preprinted lines

Wide Rule

Child Rule

Graph Paper 1/8 inch Prints pages that have preprinted graph lines

5 mm

Checklist 1 Column Prints pages that have preprinted lines with check boxes

2 Column

Music Paper Portrait Prints pages that have preprinted lines for writing music

Landscape

60 Chapter 2 Solve problems ENWW

USB Flash Drive menu

Print Documents Prints documents stored on the USB drive. Use the arrow
buttons to scroll through the documents. Touch the names of
documents that you want to print.

Touch the summary screen to change settings such as the

number of copies, the paper size, or the paper type.

Touch the Print button when you are ready to print the
documents.

Easy Photo Print Prints photo files directly from the product.

NOTE: This menu item is available for LCD control panel

models only.

Thumbnail Sheet(s) Prints a page or pages of 30 “thumbnail” graphic images.

NOTE: This menu item is available for LCD control panel

models only.

View and Print Photos Previews photos on the USB drive. Use the arrow buttons to
scroll through the photos. Touch the preview image for each
photo that you want to print. You can adjust the settings, and
you can save the changes as the new default settings. When
you are ready to print the photos, touch the Print button.

Scan to USB Drive Scans a document and stores it as a .PDF document or .JPEG
image on the USB flash drive.

System Setup menu

In the following table, items that have asterisks (*) indicate the factory default setting.

Menu item Sub-menu item Sub-menu item Description

Language Select the language for the

control panel display messages
and the product reports.

Paper Setup Def. Paper Size Letter Sets the size for printing internal
reports or any print job that does
A4 not specify a size.

Legal NOTE: The default setting is

determined by the choice of
location during the initial
product setup.

Def. Paper Type A list of available Select the paper type for printing
paper types internal reports or any print job
appears. that does not specify a type.

Tray 1 Paper Type Select the default size and type

for Tray 1 from the list of
Paper Size available sizes and types.

ENWW Tools for troubleshooting 61

 Menu item Sub-menu item Sub-menu item Description

Tray 2 Paper Type Select the default size and type

for Tray 2 from the list of
Paper Size available sizes and types.

Paper Out Action Wait Forever* Select how the product should
react when a print job requires a
Cancel size or type that is not available
or when a specified tray is
Override empty.

Select the Wait Forever option

to make the product wait until
you load the correct paper and
press the OK button. This is the
default setting.

Select the Override option to

print on a different size or type
after a specified delay.

Select the Cancel option to

automatically cancel the print
job after a specified delay.

If you select either the Override

or Cancel options, the control
panel prompts you to specify the
number of seconds to delay. Use
the arrow buttons to increase (up
to 3600 seconds) or decrease
the time.

Energy Settings Sleep Delay Off Sets how long the product
remains idle before it enters
1 Minute sleep mode. The product
automatically exits sleep mode
15 Minutes* when you send a print job or
press a control panel button.
30 Minutes

1 Hour

2 Hours

Auto Power Auto Power Never Sets the period of time that must
Down Down Delay elapse before the product Auto
30 Minutes Power Down feature activates.

1 Hour

2 Hours

4 Hours

8 Hours

24 Hours

62 Chapter 2 Solve problems ENWW

 Menu item Sub-menu item Sub-menu item Description

Wake Events USB Job Enables or disables certain

product events (like when a
LAN Job control panel button is pressed)
that will cause the product to
Wireless Job revert from Auto Power Down
(wireless models mode to Ready status.
only)

Button Press

USB Drive Insert

Print Density A range of 1 to 5. Select the print density level. The

default setting is 3

Supply Settings Black Cartridge Very Low Setting Stop Set how the product behaves
when the black toner cartridge
Prompt* reaches the very low threshold.

Continue ● Stop: The product stops

printing until you replace
the toner cartridge.

● Prompt: The product stops

printing and prompts you to
replace the toner cartridge.
You can acknowledge the
prompt and continue
printing.

● Continue: The product

alerts you that the toner
cartridge is very low, but it
continues printing.

Low Threshold A percentage range Set the percentage of estimated

of 1 to 100. life remaining at which the
product alerts you that the toner
cartridge is low.

Administration Product Security Enable product security. If turned

(touchscreen control on, the product prompts you to
panel models only) set a password. After it is set,
the password will be needed to
change product settings.

USB Flash Drive On* Enable or disable the walkup

USB port.
Off

Display Contrast Medium* Select the level of contrast for the

display.
Darker

Darkest

Lightest

Lighter

ENWW Tools for troubleshooting 63

 Menu item Sub-menu item Sub-menu item Description

Courier Font Regular* Selects a version of the Courier

font..
Dark

Quiet Mode Enable or Disable the product

Quiet Mode.

Service menu
Use this menu to restore default settings, clean the product, and activate special modes that affect print
output. Items that have asterisks (*) indicate the factory default setting.

Menu item Sub-menu item Sub-menu item Description

Cleaning Page Use this option to clean the product

if you see toner specks or other
marks on the printed output. The
cleaning process removes dust and
excess toner from the paper path.

When you select this item, the

product prompts you to load plain
paper in Tray 1 and then press the
OK button to start the cleaning
process. Wait until the process is
complete. Discard the page that
prints.

USB Speed High* Sets the USB speed to High or

Full. For the product to actually
Full operate at high speed, it must have
high speed enabled and be
connected to an EHCI host
controller that is also operating at
high speed. This menu item also
does not reflect the current
operating speed of the product.

Less Paper Curl On If printed pages are consistently

curled, use this option to set the
Off* product to a mode that reduces
curl.

Archive Print On If you are printing pages that will

be stored for a long time, use this
Off* option to set the product to a mode
that reduces toner smearing and
dusting.

Firmware Date Displays the current firmware

datecode.

Restore Defaults Sets all customized copy settings to

the factory default values.

64 Chapter 2 Solve problems ENWW

 Menu item Sub-menu item Sub-menu item Description

Signature Check Cancel if Invalid* Configures how the product

proceeds when a firmware
Prompt if Invalid upgrade file does not have a valid
signature.

HP Smart Install On* Enables or disables the HP Smart

Install functionality.
Off

LaserJet Update Check For Updates Now Prompts the product to search for a
newer firmware upgrade file and
then upload it.

Manage Updates Allow Downgrade Yes*: Allows the firmware

upgrade functionality to upload an
older firmware version.

No: Prevents the product from

loading older firmware files.

Check Automatically On*: Allows the product to

automatically search for new
firmware updates.

Off: Prevents the product from

loading new firmware update files.

Prompt Before Install Install Automatically: Allows

the product to automatically load a
firmware update file.

Always Prompt*: Causes the

product to display a prompt at the
control panel before the product
can load a firmware update file.

Allow Updates Yes*: Allows the product to load

firmware update files.

No: Prevents the product from

loading firmware update files.

ENWW Tools for troubleshooting 65

 Network Setup menu
Use this menu to establish network configuration settings.

Menu item Sub-menu item Description

Wireless Menu (wireless Wireless Direct Settings

products only)

Wireless Setup Wizard

Wi-Fi Protected Setup If your wireless router supports this feature, use this
method to set up the product on a wireless network.
This is the simplest method.

Run Wireless Test Tests the wireless network and prints a report with
the results.

Turn Wireless On/Off Enable or disable the wireless network feature.

TCP/IP Config Automatic* Select Automatic to automatically configure all the

TCP/IP settings.
Manual
Select Manual to manually configure the IP
address, subnet mask, and default gateway.

IPv4 Config Method DHCP Set the IPv4 configuration method.

BOOTP

Auto IP

Manual

Card Sharing On* Enable or disable file sharing of a memory card that
has been inserted into the product walkup USB port.
Off

Auto Crossover On* This item is used when you are connecting the
product directly to a personal computer using an
Off Ethernet cable (you might have to set this to On or
Off depending on the computer being used).

Network Services IPv4 This item is used by the network administrator to limit
the network services available on this product.
IPv6
On

Off

The default setting is On.

Show IP Address No* No: The product IP address will not appear on the
control panel display.
Yes
Yes: The product IP address will appear on the
control panel display.

66 Chapter 2 Solve problems ENWW

 Menu item Sub-menu item Description

Link Speed Automatic (Default) Sets the link speed manually if needed.

10T Full After setting the link speed, the product automatically
restarts.
10T Half

100TX Full

100TX Half

Security Product Security (touchscreen Enable product security. If turned on, the product
control panel models only) prompts you to set a password. After it is set, the
password will be needed to change product settings.

HTTPS Enforcement Enable or disable the HTTPS Enforcement setting.

The default setting is On.

Firewall Enable, disable, or reset the product firewall.

Access Control List Enable, disable, or reset the network access control
list.

802.1x (wireless models only) Enable or disable the 802.1x wireless authentication
protocol.

Reset All Security Reset the security settings to the factory-set default
values.

Restore Defaults Press the OK button to restore the network

configuration settings to the default values.

USB Flash Drive On Enable or disable the walkup USB port.

Off

ENWW Tools for troubleshooting 67

 Interpret control panel messages

Control panel message types

The control panel messages indicate the current product status or situations that might require action.

Alert and warning messages appear temporarily and might require you to acknowledge the message
by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or
warning message is related to printing and the auto-continue feature is on, the product will attempt to
resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Critical error messages can indicate some kind of failure. Turning off and then turning on the power
might fix the problem. If a critical error persists, the product might require service.

Control panel messages

10.x000 Supply Error

Description

The toner cartridge memory chip cannot be read or is missing.

◦ 10.0000 = memory chip error

◦ 10.1000 = memory chip is missing

Recommended action

Reinstall the toner cartridge.

Turn the product off and then on.

If the message persists, replace the toner cartridge.

49 Error Turn off then on

Description

The product experienced an internal error.

Recommended action

Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product power on.

If the message persists, contact HP support.

68 Chapter 2 Solve problems ENWW

50.x Fuser Error Turn off then on

Description

The product has experienced an error with the fuser.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for
it to initialize.

Turn off the product, wait at least 25 minutes, and then turn on the product.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product power on.

If the message persists, contact HP support.

51.XX Error Turn off then on

Description

The product has experienced an internal hardware error.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for
it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product on.

If the message persists, contact HP support.

54.XX Error Turn off then on

Description

The product has experienced an error with one of the internal sensors.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for
it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product power on.

If the message persists, contact HP support.

55.X Error Turn off then on

Description

The product has experienced an internal error.

ENWW Tools for troubleshooting 69

 Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for
it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product power on.

If the message persists, contact HP support.

57 Fan error Turn off then on

Description

The product has experienced a problem with its internal fan.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for
it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product power on.

If the message persists, contact HP support.

59.X Error Turn off then on

Description

The product has experienced a problem with one of the motors.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for
it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product power on.

If the message persists, contact HP support.

79 Error Turn off then on

Description

The product has experienced an internal firmware error.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for
it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the
product power on.

70 Chapter 2 Solve problems ENWW

 If the message persists, contact HP support.

79 Service error Turn off then on

Description

An incompatible DIMM is installed.

Recommended action

1. Turn the product power off.

2. Install a DIMM that the product supports.

3. Turn the product on.

If the message persists, contact HP support.

Black cartridge low

Description

The toner cartridge is nearing the end of its useful life.

Recommended action

Printing can continue, but consider having a replacement toner cartridge available.

Black cartridge very low

Description

The toner cartridge is at the end of its useful life. A customer configurable option on this product is
"Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is
provided as a customer convenience and is not an indication these pages will have acceptable print
quality.

Recommended action

To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner
cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used
in continue at very low mode will not be considered to be defects in materials or workmanship in the
toner cartridge under the HP Print Cartridge Warranty Statement.

Device error Press [OK]

Description

An internal error occurred.

Recommended action

Press the OK button to resume the job.

ENWW Tools for troubleshooting 71

 Door open

Description

The product front door is open.

Recommended action

Close the door.

Genuine HP supply installed

Description

A genuine HP supply was installed.

Recommended action

No action necessary.

Install black cartridge

Description

The toner cartridge is either not installed or not correctly installed in the product.

Recommended action

Install the toner cartridge.

Invalid driver Press [OK]

Description

You are using an incorrect print driver.

Recommended action

Select the correct print driver.

Jam in <location>

Description

The product has detected a jam.

Recommended action

Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting
the job.

If the message persists, contact HP support.

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Jam in Tray <X> Clear jam and then Press [OK]

Description

The product has detected a jam.

Recommended action

Clear the jam from the location indicated, and then press OK.

If the message persists, contact HP support.

Load tray 1 <TYPE>, <SIZE>

Description

No trays are configured for the paper type and size that the print job is requesting.

Recommended action

Load the correct paper into Tray 1, or press OK to use paper in a different tray.

Load tray 1 PLAIN <SIZE> Cleaning Mode

Description

The product is ready to process the cleaning operation.

Recommended action

Load Tray 1 with plain paper in the size indicated, and then press the OK button.

Load tray <X> Press [OK] for available media

Description

The tray is empty.

Recommended action

Load paper into the tray to continue printing. Press the OK button to select a different tray.

Load tray <X> <TYPE> <SIZE>

Description

A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.

Recommended action

Load the correct paper into the tray, or press the OK button to use paper in a different tray.

ENWW Tools for troubleshooting 73

 Manual Duplex Load tray <X> Press [OK]

Description

The first side of a manual duplex job has printed, and the page needs to be loaded to process the
second side.

Recommended action

Load the page in the indicated tray with the side to be printed face up, and the top of the page away
from you, and then press the OK button.

Manual feed <SIZE>, <TYPE> Press [OK] for available media

Description

The product is set for manual feed mode.

Recommended action

Press the OK button to clear the message or load the correct paper into Tray 1.

Memory is low Press [OK]

Description

The product memory is almost full.

Recommended action

Press the OK button to finish the job, or press the Cancel button to cancel the job.

Break the job into smaller jobs that contain fewer pages.

Misprint Press [OK]

Description

Paper has been delayed as it moves through the product.

Recommended action

Press the OK button to clear the message.

To avoid this problem, try the following solutions:

◦ Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against
the back edge of the tray.

◦ Use paper that meets HP specifications. Store paper unopened in its original packaging.

◦ Use the product in an area that meets the environmental specifications for this product.

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Print failure, press OK. If error repeats, turn off then on.

Description

The product cannot process the page.

Recommended action

Press the OK button to continue printing the job, but output might be affected.

If the error persists, turn the power off and then on. Resend the print job.

Rear door open

Description

The product rear door is open.

Recommended action

Close the door.

Remove shipping material from toner cartridge

Description

A toner cartridge shipping lock is installed.

Recommended action

Pull the orange tab to remove the shipping lock from the cartridge.

Replace black cartridge

Description

The toner cartridge is at the end of its useful like, and the product is customer-configured to stop printing
when it reaches the very low state.

Recommended action

To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an
HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner cartridge has
ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in continue at
very low mode will not be considered to be defects in materials or workmanship in the toner cartridge
under the HP Print Cartridge Warranty Statement.

Supplies low

Description

A toner cartridge is low.

ENWW Tools for troubleshooting 75

 Recommended action

Printing will continue until a Very Low message displays. Consider having a replacement toner
cartridge available.

Unexpected size in tray <X> Load <size> Press [OK]

Description

The product has detected paper in the tray that does not match the configuration for the tray.

Recommended action

Load the correct paper into the tray, or configure the tray for the size that you have loaded.

Unsupported black cartridge Press [OK] to continue

Description

The product has detected an installed toner cartridge that was not made by HP.

Recommended action

Press the OK button to continue printing.

If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs

that are required as a result of using unsupported supplies are not covered under HP warranty.

Used black cartridge is installed Press [OK] to continue

Description

You are using a toner cartridge that reached the default low threshold while it was installed in another
product.

Recommended action

Press the OK button to clear the message. Printing can continue, but consider having a replacement
toner cartridge available.

Event-log messages

Print the event log

Print the event log (LCD control panel)

1. Make sure the product is in the ready state.

2. At the product control panel, press the OK button to open the menus.

3. Press the left arrow button, and then quickly press the Cancel button.

4. The product returns to the Ready state. Press the OK button to reopen the menus.

5. Select the 2ndary Service menu, and then press the OK button.

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 6. Select the Service Reports menu, and then press the OK button.

7. Select the Error Report menu, and then press the OK button.

Print the event log (touchscreen control panel)

1. Make sure the product is in the ready state.

2. From the Home screen on the product control panel, touch the Setup button.

3. Touch the left arrow button, and then quickly touch the Cancel button.

4. The product returns to the Ready state. touch the Setup button to reopen the menus.

5. Touch the 2ndary Service menu.

6. Touch the Service Reports menu.

7. Touch the Error Report item.

Show an event log

You can use HP Device Toolbox to view the event log from a computer.

NOTE: This tool is available only if you performed a full installation when you installed the product.

1. Click the Start button, and then click the Programs item.

2. Click your HP product group, and then click the HP Device Toolbox item.

3. Click the Home tab, and then click the Event Log item. The event log shows a list of all product
events and errors.

Event log messages

The following table contains any event log codes for this product that correspond to a control-panel
error message. To resolve these events, consult the control panel error message.

Table 2-5 Event-log messages

Event code Description

13.0000 Paper jam

20.0000 Memory out

21.0000 Page misfeed or mispick

41.2000 Beam detect malfunction

41.3000 Unexpected size

50.0000 Fuser error

50.1000 Low fuser temperature error

50.3000 High fuser temperature error

ENWW Tools for troubleshooting 77

 Table 2-5 Event-log messages (continued)

Event code Description

50.4000 Fuser drive circuit error

51.0000 Beam detect or laser error

52.0000 Engine laser scanner error

55.3000 Engine-formatter communication error

55.4000 Engine communication timeout error

57.0000 Fan motor error

57.0600 Fan motor error

Some product events do not produce a message that displays on the control panel. Instead, they are
only recorded in the event log.

Table 2-6 Event-log-only messages

Event code Description Solution

50.2000 Slow fuser error

50.7000 Fuser open error

Low subthermistor fuser error

High subthermistor fuser

error

51.2000 Black scanner laser error

(inline devices only)

54.0100 Environmental sensor error Verify that the DC controller connectors are firmly connected.

If the error persists, replace the temperature/humidity sensor.

If the error persists, replace the DC controller.

54.0600 Density sensor error Verify that the cables between the DC controller is firmly connected.

54.1100 Black density out of range If the error persists, replace the color misregistration sensor.

54.1200 Black density measurement If the error persists, replace the DC controller.
abnormality

54.1400 Color plane registration 1. Turn off the power by using the power switch, and then wait at least
sensor error (inline devices 30 seconds.
only)
2. Turn on the power and wait for the product to initialize.

If the error persists, verify that the cables between the color misregistration
sensor and the DC controller are firmly connected.

If the error persists, replace the color misregistration sensor.

If the error persists, replace the toner cartridge tray.

If the error persists, replace the DC controller.

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 Table 2-6 Event-log-only messages (continued)

Event code Description Solution

54.1501 Cyan CPR pattern cannot be 1. Turn off the power by using the power switch, and then wait at least
read 30 seconds.

54.1502 Magenta CPR pattern cannot 2. Turn on the power and wait for the product to initialize.
be read
If the error persists, verify that the cables between the color misregistration
54.1503 Yellow CPR pattern cannot sensor and the DC controller are firmly connected.
be read
If the error persists, replace the color misregistration sensor.
54.1599 Black CPR pattern cannot be
read If the error persists, replace the toner cartridge tray.

If the error persists, replace the DC controller.

54.1800 Black toner level sensor error 1. Turn off the power by using the power switch, and then wait at least
30 seconds.

2. Turn on the power and wait for the product to initialize.

If the error persists, replace the DC controller.

54.2100 Beam detect (BD) error If the error persists, replace the DC controller.

If the error persists, replace the product.

54.2500 Top-of-page sensor error Verify that the DC controller connectors are firmly connected.

If the error persists, replace the DC controller.

ENWW Tools for troubleshooting 79

 Clear jams
Common causes of jams
To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this product.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching the paper stack without bending it.

6. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and
feed sheets one at a time.

Jam locations
Jams can occur in these locations:

1 Output bin

2 Rear door

3 Tray 1

4 Tray 2

5 Optional Tray 3

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 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few
sheets have been printed.

Clear a jam in Tray 1

NOTE: If the sheet tears, remove all fragments before resuming printing.

1. If you can see the jammed sheet, remove the

jammed sheet by pulling it straight out.

2. If you cannot see the jammed sheet, open the

print cartridge door, and then remove the print
cartridge.

ENWW Clear jams 81

 3. Remove the jammed sheet by pulling it straight
out.
CAUTION: Do not pull up on the jammed
sheet. Be sure to pull it straight out.

4. Reinstall the print cartridge, and then close the

print cartridge door.

Clear a jam in Tray 2

1. Remove the tray from the product.

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2. Remove the jammed sheet by pulling it straight
out.

3. Replace the tray.

4. Press the OK button to continue printing.

ENWW Clear jams 83

 Clear a jam in optional Tray 3

1. Remove the tray from the product.

2. Remove the jammed sheet by pulling it straight

out.

3. Replace the tray.

4. Press the OK button to continue printing.

84 Chapter 2 Solve problems ENWW

Clear jams from the output bin
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

1. With both hands, grasp the paper, and

carefully pull it free from the product.

Clear a jam in the duplexer area

1. Open the rear door.

ENWW Clear jams 85

 2. Remove any jammed sheets.

NOTE: If the sheet tears, remove all

fragments before resuming printing.

CAUTION: Wait until the fuser area has

cooled before clearing the jam.

3. Close the rear door.

Clear a jam in the fuser area

1. Open the rear door.

86 Chapter 2 Solve problems ENWW

2. Remove any jammed sheets.

NOTE: If the sheet tears, remove all

fragments before resuming printing.

CAUTION: Wait until the fuser area has

cooled before clearing the jam.

3. Close the rear door.

ENWW Clear jams 87

 Solve paper-handling problems
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not
fan the paper. Return the stack of paper to the tray.

2. Use only paper that meets HP specifications for this product.

3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the
guides with the paper-size markings in the bottom of the tray.

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1. Open the product and remove any jammed sheets of paper.

2. Load the tray with the correct size of paper for your job.

3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the
guides with the paper-size markings in the bottom of the tray.

4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt
to feed the paper manually. Load paper, and continue.

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Solve image quality problems
You can prevent most print-quality problems by following these guidelines.

● Print quality examples

Print quality examples

The following examples depict Letter-size paper that has passed through the product short-edge first.
These examples illustrate problems that would affect all the pages that you print, whether you print in
color or in black only. The topics that follow list the typical cause and solution for each of these
examples.

Problem Cause Solution

Print is light or faded. The media might not meet Use media that meets HP specifications.
HP specifications.

The toner cartridge might be defective. Print the supplies status page to check
the remaining toner cartridge life. See
the user guide.

Replace the toner cartridge.

The product is set to override the Replace the toner cartridge.

Replace black cartridge message
and to continue printing.

The print density setting might have been Set the print density setting to 0.
changed.

Toner specks appear. The media might not meet HP Use only media that meets
specifications. HP specifications. See the complete
version of the English service manual.

The paper path might need cleaning. Clean the paper path. See Clean the
paper path on page 94.

The toner cartridge might be leaking. Check the cartridge for leaks.

Dropouts appear. A single sheet of print media might be Try reprinting the job.
defective.

The moisture content of the paper is Try different paper, such as high-quality
uneven or the paper has moist spots on paper that is intended for laser printers.
its surface.

The media is flawed. The media Try different paper, such as high-quality
manufacturing processes can cause paper that is intended for laser printers.
some areas to reject toner.

ENWW Solve image quality problems 89

 Problem Cause Solution

Vertical streaks or bands appear on the The toner cartridge might be defective. Print the supplies status page to check
page. the remaining life. See the user guide.

Use HP Device Toolbox.

Aa BbCc Replace the toner cartridge.
Aa BbCc
The product is set to override the Replace the toner cartridge.
Aa BbCc
Replace black cartridge message
Aa BbCc and to continue printing.
Aa BbCc

The amount of background toner Extremely dry (low humidity) conditions Check the product environment.
shading becomes unacceptable. can increase the amount of background
shading.

The toner cartridge might be defective. Replace the toner cartridge.

The product is set to override the Replace the toner cartridge.

Replace black cartridge message
and to continue printing.

Smooth media shows more background Try using rougher media.

than plain media

Toner smears appear on the media. The media might not meet HP Use only media that meets
specifications. HP specifications. See the user guide.

If toner smears appear on the leading Clean the media guides.

edge of the paper, the media guides are
dirty, or debris has accumulated in the Clean the paper path. See Clean the
print path. paper path on page 94.

The toner smears easily when touched. The product is not set to print on the type In the printer driver, select the Paper
of media on which you want to print. tab and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.

The media might not meet HP Use only media that meets
specifications. HP specifications. See the user guide.

The paper path might need cleaning. Clean the paper path. See Clean the
paper path on page 94.

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 Problem Cause Solution

Marks repeatedly appear at even The product is not set to print on the type In the printer driver, select the Paper
intervals on the printed side of the page. of media on which you want to print. tab and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.

Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.

The paper path might need cleaning. Clean the paper path. See Clean the
paper path on page 94.

The fuser might be damaged or dirty. To determine if the fuser has a problem,
open HP Device Toolbox, and print the
print-quality diagnostics page.

Clean the paper path. See Clean the

paper path on page 94.

The toner cartridge might have a Replace the toner cartridge.

problem.

Marks repeatedly appear at even Internal parts might have toner on them. The problem typically corrects itself after
intervals on the unprinted side of the a few more pages.
page.
The paper path might need cleaning. Clean the paper path. See Clean the
paper path on page 94.

The fuser might be damaged or dirty. To determine if the fuser has a problem,
open HP Device Toolbox and print the
print-quality diagnostics page.

Clean the paper path. See Clean the

paper path on page 94.

The printed page contains misformed The media might not meet Use a different paper, such as high-
characters. HP specifications. quality paper that is intended for laser
printers.

If characters are incorrectly formed so Verify that the problem also occurs on
that they produce a wavy effect, the the configuration page.
laser scanner might need service.

ENWW Solve image quality problems 91

 Problem Cause Solution

The printed page is curled or wavy. The product is not set to print on the type In the printer driver, select the Paper
of media on which you want to print. tab and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.

The Service menu item Less Paper Use the control-panel menus to change
Curl is set to Off. the setting. See Service menu
on page 104.

The media might not meet Use a different paper, such as high-
HP specifications. quality paper that is intended for laser
printers.

Both high temperature and humidity can Check the product environment.
cause paper curl.

Text or graphics are skewed on the The media might be loaded incorrectly. Ensure that the paper or other print
printed page. media is loaded correctly and that the
media guides are not too tight or too
loose against the stack. See the user
guide.

The media might not meet Use a different paper, such as high-
HP specifications. quality paper that is intended for laser
printers.

The printed page contains wrinkles or The media might be loaded incorrectly. Verify that the media is loaded correctly
creases. and that the media guides are not too
tight or too loose against the stack. See
the user guide.

Turn over the stack of paper in the input

tray, or try rotating the paper 180° in
the input tray.

The media might not meet Use a different paper, such as high-
HP specifications. quality paper that is intended for laser
printers.

Toner appears around the printed The media might be loaded incorrectly. Turn over the stack of paper in the tray.
characters.
If large amounts of toner have scattered Use a different paper, such as high-
around the characters, the paper might quality paper that is intended for laser
have high resistivity. printers.

92 Chapter 2 Solve problems ENWW

 Problem Cause Solution

An image that appears at the top of the Software settings might affect image In your software program, change the
page (in solid black) repeats farther printing. tone (darkness) of the field in which the
down the page (in a gray field). repeated image appears.

In your software program, rotate the

whole page 180° to print the lighter
image first.

The order of images printed might affect Change the order in which the images
printing. are printed. For example, have the
lighter image at the top of the page, and
the darker image farther down the
page.

A power surge might have affected the If the defect occurs later in a print job,
product. turn the product off for 10 minutes, and
then turn on the product to restart the
print job.

Use non-glossy media to help reduce the

severity of the defect

ENWW Solve image quality problems 93

 Clean the product
Clean the pickup and separation rollers
1. Turn off the product, unplug the power cable from the product, and then remove the rollers.

2. Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller.

WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame.
Before you close the product and connect the power cable, allow the alcohol to dry completely.

NOTE: In certain areas of California (USA), air pollution control regulations restrict the use of
liquid isopropyl alcohol (IPA) as a cleaning agent. In those areas of California, please disregard
the previous recommendations and use a dry, lint free cloth, moistened with water, to clean the
pickup roller.

3. Use a dry, lint free cloth, to wipe the rollers and remove loose dirt.

Clean the paper path

During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a
cleaning mode that can correct and prevent these types of problems.

Clean the paper path (LCD control panel)

1. On the product control panel, press the OK button to open the menus.

2. Open the following menus:

● Service

● Cleaning Page

3. Load plain paper in Tray 1, and then press the OK button to start the cleaning process.

Wait until the process is complete. Discard the page that prints.

Clean the paper path (touchscreen control panel)

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Touch the Cleaning Page button.

4. Load plain letter or A4 paper when you are prompted.

5. Touch the OK button to begin the cleaning process.

Wait until the process is complete. Discard the page that prints.

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Clean the touchscreen
Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen
gently with a clean, water-dampened, lint-free cloth.

CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray
water directly onto the touch screen.

ENWW Clean the product 95

 Solve performance problems
Factors affecting print performance

Problem Cause Solution

Pages print but, are totally blank. The sealing tape might still be in the Verify that the sealing tape has been
toner cartridges. completely removed from the toner
cartridges.

The document might contain blank Check the document that you are
pages. printing to see if content appears on all
of the pages.

The product might be malfunctioning. To check the product, print a

Configuration page.

Pages print very slowly. Heavier media types can slow the print Print on a different type of media.
job.
NOTE: The product print speed is
effected by various factors (for example, Complex pages can print slowly. Proper fusing might require a slower
media size or page complexity). print speed to ensure the best print
quality.

Paper type not set correctly. Select the type to match the paper.

Pages did not print. The product might not be pulling media Ensure paper is loaded in the tray
correctly. correctly.

If the problem persists, you might need

to replace the pickup rollers and the
separation pad.

The media is jamming in the product. Clear the jam.

The USB cable might be defective or ● Disconnect the USB cable at both
incorrectly connected. ends and reconnect it.

● Try printing a job that has printed

in the past.

● Try using a different USB cable.

Other devices are running on your The product might not share a USB port.
computer. If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.

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Print speeds
Print speed is the number of pages that print in one minute. Print speed depends on different engine-
process speeds or operational pauses between printed pages during normal product operation. Factors
that determine the print speed of the product include the following:

● Page formatting time

The product must pause for each page to be formatted before it prints. Complex pages take more
time to format, resulting in reduced print speed. However, most jobs print at full engine speed
(35 ppm on Letter-size media or 33 ppm on A4-size media).

● Media size

Legal-size media reduces print speed because it is longer than the standard Letter- or A4–size
media. A reduce print speed is used when printing on narrow media to prevent the edges of the
fuser from overheating.

● Media mode

Some media types require a reduced print speed to achieve maximum print quality on that media.
For example, glossy, heavy, and specialty media (for example, envelopes or photos) require a
reduced print speed. To maximize the print speed for special media types, ensure that you select
the correct media type in the print driver.

● Product temperature

To prevent product damage, print speed is reduced if the product reaches a specific internal
temperature (thermal slow down). The starting temperature of the product, ambient environment
temperature, and the print job size effect the number of pages that can be printed before the
product reduces the print speed. Thermal slow down reduces print speed by printing four pages
and then pausing for an amount of time before printing continues.

● Other print speed reduction factors

Other factors (especially during large print jobs) that can cause reduced print speeds include:

◦ Density control sequence; occurs every 150 pages and takes about 120 seconds.

The product does not print or it prints slowly

The product does not print

If the product does not print at all, try the following solutions.

1. Make sure the product is turned on and that the control panel indicates it is ready.

◦ If the control panel does not indicate the product is ready, turn the product off and then on
again.

◦ If the control panel indicates the product is ready, try sending the job again.

2. If the control panel indicates the product has an error, resolve the error and then try sending the
job again.

ENWW Solve performance problems 97

 3. Make sure the cables are all connected correctly. If the product is connected to a network, check
the following items:

◦ Check the light next to the network connection on the product. If the network is active, the
light is green.

◦ Make sure that you are using a network cable and not a phone cord to connect to the
network.

◦ Make sure the network router, hub, or switch is turned on and that it is working correctly.

4. Install the HP software from the CD that came with the product. Using generic printer drivers can
cause delays clearing jobs from the print queue.

5. From the list of printers on your computer, right-click the name of this product, click Properties,
and open the Ports tab.

◦ If you are using a network cable to connect to the network, make sure the printer name listed
on the Ports tab matches the product name on the product configuration page.

◦ If you are using a USB cable and are connecting to a wireless network, make sure the box is
checked next to Virtual printer port for USB.

6. If you are using a personal firewall system on the computer, it might be blocking communication
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.

7. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.

The product prints slowly

If the product prints, but it seems slow, try the following solutions.

1. Make sure the computer meets the minimum specifications for this product. For a list of
specifications, go to this Web site: www.hp.com/support/ljm401series.

2. When you configure the product to print on some paper types, such as heavy paper, the product
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not
correct for the type of paper you are using, change the setting to the correct paper type.

3. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.

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Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.

● Verify that the cable is connected to the computer and to the product.

● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.

● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before
beginning, print a configuration page from the product control panel and locate the product IP address
that is listed on this page.

● Poor physical connection

● The computer is using the incorrect IP address for the product

● The computer is unable to communicate with the product

● The product is using incorrect link and duplex settings for the network

● New software programs might be causing compatibility problems

● The computer or workstation might be set up incorrectly

● The product is disabled, or other network settings are incorrect

Poor physical connection

1. Verify that the product is attached to the correct network port using a cable of the correct length.

2. Verify that cable connections are secure.

3. Look at the network port connection on the back of the product, and verify that the amber activity
light and the green link-status light are lit.

4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the
product is selected. The product IP address is listed on the product configuration page.

2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always
print to this printer, even if its IP address changes.

ENWW Solve connectivity problems 99

 3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of
the IP address.

4. If the IP address is correct, delete the port, and then create a new one.

5. If the error persists, delete the product and then add it again.

The computer is unable to communicate with the product

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and
then type cmd.

b. Type ping followed by the IP address for your product.

c. If the window displays round-trip times, the network is working.

2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change
these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct printer
driver.

The computer or workstation might be set up incorrectly

1. Check the network drivers, printer drivers, and the network redirection.

2. Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.

2. Reconfigure the network settings if necessary.

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Solve wireless network problems
● Wireless connectivity checklist

● The control panel displays the message: The wireless feature on this product has been turned off

● The product does not print after the wireless configuration completes

● The product does not print, and the computer has a third-party firewall installed

● The wireless connection does not work after moving the wireless router or product

● Cannot connect more computers to the wireless product

● The wireless product loses communication when connected to a VPN

● The network does not appear in the wireless networks list

● The wireless network is not functioning

Wireless connectivity checklist

● The product and the wireless router are turned on and have power. Also make sure the wireless
radio in the product is turned on.

● The service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.

● With secured networks, make sure the security information is correct. If the security information is
incorrect, run the wireless setup again.

● If the wireless network is working correctly, try accessing other computers on the wireless network.
If the network has Internet access, try connecting to the Internet over a wireless connection.

● The encryption method (AES or TKIP) is the same for the product as it is for the wireless access
point (on networks using WPA security).

● The product is within the range of the wireless network. For most networks, the product must be
within 30 m (100 ft) of the wireless access point (wireless router).

● Obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the product. Make sure poles, walls, or support columns containing metal or concrete
do not separate the product and wireless access point.

● The product is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.

● The printer driver is installed on the computer.

● You have selected the correct printer port.

● The computer and product connect to the same wireless network.

ENWW Solve connectivity problems 101

 The control panel displays the message: The wireless feature on this product
has been turned off
▲ Press the wireless button on the product to open the Wireless menu, and then turn the wireless
radio on.

The product does not print after the wireless configuration completes
1. Make sure the product is turned on and in the ready state.

2. Make sure you are connecting to the correct wireless network.

3. Make sure that the wireless network is working correctly.

a. Open the Network Setup menu, and then open the Wireless Menu item.

b. Select the Run Network Test item to test the wireless network. The product prints a report
with the results.

4. Make sure that your computer is working correctly. If necessary, restart your computer.

The product does not print, and the computer has a third-party firewall
installed
1. Update the firewall with the most recent update available from the manufacturer.

2. If programs request firewall access when you install the product or try to print, make sure you
allow the programs to run.

3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the
firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or
product
Make sure that the router or product connects to the same network that your computer connects to.

1. Open the Reports menu, and select the Configuration Report item to print the report.

2. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for your computer.

3. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for your product.

Cannot connect more computers to the wireless product

1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2. Make sure the product is turned on and in the ready state.

3. Turn off any third-party firewalls on your computer.

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 4. Make sure that the wireless network is working correctly.

a. On the product control panel, and then open the Wireless Menu item.

b. Select the Run Network Test item to test the wireless network. The product prints a report
with the results.

5. Make sure that your computer is working correctly. If necessary, restart your computer.

6. If the product is in Wireless Direct mode, make sure that the computer connection is pointing to the
correct IP address. In Wireless Direct mode, the product has two IP addresses: one assigned by
the router, and the other set by the Wireless Direct function. Use the printer IP address to connect
other computers.

The wireless product loses communication when connected to a VPN

● Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

● Make sure the wireless router is turned on and has power.

● The network might be hidden. However, you can still connect to a hidden network. You need to
know the network name and the network security settings.

The wireless network is not functioning

1. Verify that the network is communicating. Find the product IP address on the configuration page,
and then open a Web browser and enter the IP address to see if the HP Embedded Web Server
will open.

2. Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and
then type cmd.

b. Type ping followed by the service set identifier (SSID) for your network.

c. If the window displays round-trip times, the network is working.

3. Make sure that the router or product connects to the same network that your computer connects to.

a. Open the Reports menu, and select the Configuration Report item to print the report.

b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for your computer.

c. If the SSIDs are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for your product.

ENWW Solve connectivity problems 103

 Service mode functions
Service menu
Use the control-panel Service menu to troubleshoot product problems.

Service menu settings

The Service menu is used to adjust print settings, restore factory default settings, and clean the print
paper path.

The following Service menu items are available:

● Cleaning Page—used to remove dust and toner from the print paper path.

● USB Speed—used to set the USB speed to high or full.

● Less Paper Curl—used to put the product into a mode that reduces paper curl.

● Archive Print—used to put the product into a mode that produces output less susceptible to toner
smearing and dusting for preservation and archival.

● Firmware Date—used to display the product's firmware date code.

● Restore Defaults—used to reset all customer-accessible menu settings back to the factory default
settings (except language) via the control panel or software.

NOTE: This Service menu item does not reset factory-settable settings, including formatter
number, page counts, factory paper settings, language, and so on.

● Signature Check—used to configure how the product proceeds when a firmware upgrade file
does not have a valid signature.

● HP Smart Install—used to enable or disable the HP Smart Install functionality.

● LaserJet Update—used to manually update the firmware or to set up automatic firmware

updates.

Restore the factory-set defaults

Restore the factory-set defaults (LCD control panel)

1. On the product control panel, press the OK button to open the menus.

2. Open the following menus:

● Service

● Restore Defaults

The product automatically restarts.

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Restore the factory-set defaults (touchscreen control panel)

1. From the Home screen on the product control panel, touch the Setup button.

2. Scroll to and touch the Service menu.

3. Scroll to and touch the Restore Defaults button, and then touch the OK button.

The product automatically restarts.

Secondary service menu

Use the secondary service menu to print service-related reports and to run special tests. Customers do
not have access to this menu.

Open the secondary service menu

Open the secondary service menu (LCD control panel)

1. Make sure the product is in the Ready state.

2. At the product control panel, press the OK button to open the menus.

3. Press the left arrow button, and then quickly press the Cancel button.

4. The product returns to the Ready state. Press the OK button to reopen the menus.

5. Select the 2ndary Service menu, and then press the OK button.

6. Use the arrow buttons to navigate the 2ndary Service menu.

Open the secondary service menu (touchscreen control panel)

1. Make sure the product is in the Ready state.

2. From the Home screen on the product control panel, touch the Setup button.

3. Touch the left arrow button, and then quickly touch the Cancel button.

4. The product returns to the Ready state. touch the Setup button to reopen the menus.

5. Touch the 2ndary Service menu.

6. Use the scrollbar to navigate the 2ndary Service menu.

Secondary service menu structure

Table 2-7 Secondary Service menu

Menu item Sub-menu item Description

Service Reports Cont Self Test Print a continuous configuration page.

Error Report Print an error report.

ENWW Service mode functions 105

 Table 2-7 Secondary Service menu (continued)

Menu item Sub-menu item Description

Location A list of available locations This item sets certain product parameters that are dependent on the
appears location, such as the default paper size and the symbol set.

Scroll to the appropriate location and select Yes to set the location. The
product automatically restarts after you change the location.

Line Frequency This item allows the refresh rate of the touchscreen control panel to be
changed between 50 and 60 Hz.

Display Test Use this test to verify that the LEDs and characters on the control-panel
display function correctly.

At the beginning of the test, each of the LEDs is turned on one-at-time.

Press the OK button to continue to the next LED.

After the LED test is complete, the character test begins by testing the
pixels on each line. Then, each of the 255 characters is displayed in
groups of 16. Press the OK button to continue to the next group of 16
characters. You can cancel the test at any time by pressing the Cancel
.

Button Test Use this test to verify that the control-panel buttons function correctly. The
display prompts you to press each button.

Calibrate Touch Screen Use this item to adjust the touchscreen control panel.

CP FW Version This item shows the current date code of the firmware.

802.11n (Wireless models only.) Enable or disable the wireless 802.11n

functionality.

LED Test This item allows the testing of the different LED Displays

NAND Reset This item allows the NAND to be reset.

Speed Use this item to toggle between high and low.

Product resets

NVRAM initialization
CAUTION: All HP Jetdirect settings are also reset. Be sure to print a configuration page before
performing an NVRAM initialization. Make note of the IP address that is listed on the Jetdirect
configuration page. You need to restore the IP address after performing an NVRAM initialization.

An NVRAM initialization erases all data stored in the unprotected NVRAM sections. Performing an
NVRAM initialization resets the following settings and information:

● All menu settings are reset to factory default values.

● All localization settings, including language and country/region, are reset.

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 After performing an NVRAM initialization, reconfigure any computers that print to this product so that
the computers can recognize the product.

1. Turn the product off.

2. Perform one of the following steps:

● LCD control panel models: Simultaneously press and hold the right arrow button and the
Cancel button. Keep these buttons depressed as you turn the product on.

● Touchscreen control panel models: Press and hold the lower right quadrant of the
touchscreen. Keep the quadrant depressed as you turn the product on.

3. When the Permanent Storage Init. message appears on the display, release the buttons.

4. When the product has finished the NVRAM initialization, it returns to the Ready state.

Super NVRAM initialization

A super NVRAM initialization restores the product to the “generic product mode” in which it arrived
from the factory. This means that you will have to reset the language and country/region settings when
the product starts after the initialization. A super NVRAM initialization erases all data stored in the
protected and unprotected NVRAM sections.

1. Turn the product off.

2. Perform one of the following steps:

● LCD control panel models: Simultaneously press and hold the left arrow button and the
Cancel button. Keep these buttons depressed as you turn the product on.

● Touchscreen control panel models: Press and hold the lower left quadrant of the
touchscreen. Keep the quadrant depressed as you turn the product on.

3. When the Permanent Storage Init. message appears on the display, release the buttons.

4. When the super NVRAM initialization has been completed, the product enters the generic product
mode.

ENWW Service mode functions 107

 Manually update the firmware
Manually update the firmware (LCD control panel)
1. On the product control panel, press the OK button to open the menus.

2. Open the following menus:

● Service

● LaserJet Update

● Check For Updates Now

3. Select the Yes option, and then press the OK button to prompt the product to search for firmware
updates. If the product detects an upgrade, it will begin the update process.

NOTE: The LaserJet Update menu also contains items that allow you to set up automatic firmware
updates for the product, allow you to upload an earlier firmware version, and enable or disable a
prompt prior to a firmware file upload.

Manually update the firmware (touchscreen control panel)

1. From the Home screen on the product control panel, touch the Setup button.

2. Open the following menus:

● Service

● LaserJet Update

● Check For Updates Now

3. Touch the Yes button to prompt the product to search for firmware updates. If the product detects
an upgrade, it will begin the update process.

NOTE: The LaserJet Update menu also contains items that allow you to set up automatic firmware
updates for the product, allow you to upload an earlier firmware version, and enable or disable a
prompt prior to a firmware file upload.

108 Chapter 2 Solve problems ENWW

A Service and support

● Hewlett-Packard limited warranty statement

● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement

● HP policy on non-HP supplies

● HP anticounterfeit Web site

● Data stored on the toner cartridge

● End User License Agreement

● OpenSSL

● Customer support

● Repack the product

ENWW 109
 Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY

HP LaserJet Pro 400 M401a, M401d, M401n, M401dn, One-year product exchange
M401dw

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may be either new or equivalent in
performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you
will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some
countries/regions, states or provinces do not allow limitations on the duration of an implied warranty,
so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights
and you might also have other rights that vary from country/region to country/region, state to state, or
province to province.

HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter form, fit or function of the product to make it
operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED
IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.

110 Appendix A Service and support ENWW

 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

ENWW Hewlett-Packard limited warranty statement 111

 HP's Premium Protection Warranty: LaserJet toner
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.

This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit
wear from ordinary use.

To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

112 Appendix A Service and support ENWW

HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or
remanufactured.

NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However, if
product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.

ENWW HP policy on non-HP supplies 113

 HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps
to resolve the problem.

Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:

● The supplies status page indicates that a non-HP supply is installed.

● You are experiencing a high number of problems with the cartridge.

● The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).

114 Appendix A Service and support ENWW

Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of the
product.

In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the
toner cartridge was last used, the number of pages printed using the toner cartridge, the page
coverage, the printing modes used, any printing errors that might have occurred, and the product
model. This information helps HP design future products to meet our customers' printing needs.

The data collected from the toner cartridge memory chip does not contain information that can be used
to identify a customer or user of the toner cartridge or their product.

HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and
recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling
are read and studied in order to improve future HP products. HP partners who assist in recycling this
toner cartridge might have access to this data, as well.

Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.

ENWW Data stored on the toner cartridge 115

 End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).

RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT
ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE. IF
YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE RETURN THE
SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE
PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER
HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT.

1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software (“HP
Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is in a file such as
“license.txt” or a “readme” file. You should contact HP support if you cannot find a Third Party
License. If the Third Party Licenses include licenses that provide for the availability of source code
(such as the GNU General Public License) and the corresponding source code is not included with
the Software, then check the product support pages of HP's website (hp.com) to learn how to
obtain such source code.

2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:

a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing,
copying, storing, loading, executing, displaying, or otherwise using the HP Software. You
may not modify the HP Software or disable any licensing or control feature of the
HP Software. If this Software is provided by HP for Use with an imaging or printing product
(for example, if the Software is a printer driver, firmware, or add-on), the HP Software may
only be used with such product (“HP Product”). Additional restrictions on Use may appear in
the User Documentation. You may not separate component parts of the HP Software for Use.
You do not have the right to distribute the HP Software.

b. Copying. Your right to copy means you may make archival or back-up copies of the
HP Software, provided each copy contains all the original HP Software’s proprietary notices
and is used only for back-up purposes.

3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement

(collectively “Upgrade”), you must first be licensed for the original HP Software identified by HP as
eligible for the Upgrade. To the extent the Upgrade supersedes the original HP Software, you may
no longer use such HP Software. This EULA applies to each Upgrade unless HP provides other
terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other
terms will prevail.

116 Appendix A Service and support ENWW

 4. TRANSFER.

a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of
the HP Software to another end user. Any transfer will include all component parts, media,
User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer
may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user
receiving the transferred Software will agree to this EULA. Upon transfer of the HP Software,
your license is automatically terminated.

b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for
commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer
the HP Software except as expressly provided in this EULA.

5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade
secret, patent, and trademark laws. You will not remove any product identification, copyright
notice, or proprietary restriction from the Software.

6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or

disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.

7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s
privacy policy. HP will not use such information in a form that personally identifies you except to
the extent necessary to enhance your Use or provide support services.

8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability
of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited
to the greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS
BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES
(INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION,
PERSONAL INJURY, OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR
INABILITY TO USE THE SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states or other jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.

9. U.S. GOVERNMENT CUSTOMERS. Software was developed entirely at private expense. All
Software is commercial computer software within the meaning of the applicable acquisition
regulations. Accordingly, pursuant to US FAR 48 CFR 12.212 and DFAR 48 CFR 227.7202, use,
duplication and disclosure of the Software by or for the U.S. Government or a U.S. Government
subcontractor is subject solely to the terms and conditions set forth in this End User License
Agreement, except for provisions which are contrary to applicable mandatory federal laws.

10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software,
including any restrictions on nuclear, chemical, or biological weapons proliferation.

11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in
this EULA.

ENWW End User License Agreement 117

 © 2009 Hewlett-Packard Development Company, L.P.

Rev. 04/09

118 Appendix A Service and support ENWW

OpenSSL
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(http://www.openssl.org/)

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON

ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product
includes software written by Tim Hudson (tjh@cryptsoft.com).

ENWW OpenSSL 119

 Customer support
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in
the box with your product or at www.hp.com/support/.
Have the product name, serial number, date of purchase, and
problem description ready.

Get 24-hour Internet support www.hp.com/support/ljm401series

Download software utilities, drivers, and electronic www.hp.com/support/ljm401series

information

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Register your product www.register.hp.com

120 Appendix A Service and support ENWW

Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.

CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.

1. Remove and retain the toner cartridge.

CAUTION: It is extremely important to remove the toner cartridge before shipping the product.
A toner cartridge that remains in the product during shipping can leak and cover the product
engine and other parts with toner.

To prevent damage to the toner cartridge, avoid touching the rollers on it, and store the toner
cartridge so that it is not exposed to light.

2. Remove and retain the power cable, interface cable, and any optional accessories.

3. If possible, include print samples and 50 to 100 sheets of paper that did not print correctly.

4. In the U.S., call HP Customer Care to request new packing material. In other areas, use the
original packing material, if possible.

ENWW Repack the product 121

122 Appendix A Service and support ENWW
B Product specifications

● Physical specifications

● Power consumption, electrical specifications, and acoustic emissions

● Environmental specifications

ENWW 123
 Physical specifications
Table B-1 Physical specifications

Product Height Depth Width Weight

HP LaserJet Pro 400 264 mm (10.4 in) 369 mm (14.5 in) 365 mm (14.3 in) 9.8 kg (21.6 lb)
M401a Printer

HP LaserJet Pro 400

M401d Printer

HP LaserJet Pro 400

M401n Printer

HP LaserJet Pro 400

M401dn Printer

HP LaserJet Pro 400

M401dne Printer

HP LaserJet Pro 400 268 mm (10.5 in) 369 mm (14.5 in) 365 mm (14.3 in) 10.6 kg (23.4 lb)
M401dw Printer

Power consumption, electrical specifications, and

acoustic emissions
See www.hp.com/support/ljm401series for current information.

Environmental specifications
Table B-2 Operating-environment specifications

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)

124 Appendix B Product specifications ENWW

C Regulatory information

● FCC regulations

● Environmental product stewardship program

● Declaration of conformity

● Declaration of conformity

● Safety statements

● Additional statements for wireless products

ENWW 125
 FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If this equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase separation between equipment and receiver.

● Connect equipment to an outlet on a circuit different from that to which the receiver is located.

● Consult your dealer or an experienced radio/TV technician.

NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

126 Appendix C Regulatory information ENWW

Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our
environment.

Ozone production
This product generates no appreciable ozone gas (O3).

Power consumption
Power usage drops significantly while in Sleep mode, which saves natural resources and saves money
without affecting the high performance of this product. Hewlett-Packard printing and imaging
equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection
Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on
ENERGY STAR qualified imaging products:

Additional ENERGY STAR qualified imaging product model information is listed at:

www.hp.com/go/energystar

Toner consumption
EconoMode uses less toner, which might extend the life of the toner cartridge. HP does not recommend
the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the
mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.

Paper use
This product’s manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages
printed on one page) capability can reduce paper usage and the resulting demands on natural
resources.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.

ENWW Environmental product stewardship program 127

 HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet toner cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet toner cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.

HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet toner cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!

NOTE: Use the return label to return original HP LaserJet toner cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
recycle.

Return and recycling instructions

United States and Puerto Rico

The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet toner cartridges after use. Please follow the applicable instructions below.

Multiple returns (more than one cartridge)

1. Package each HP LaserJet toner cartridge in its original box and bag.

2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).

3. Use a single pre-paid shipping label.

OR

1. Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet toner cartridges).

2. Use a single pre-paid shipping label.

Single returns

1. Package the HP LaserJet toner cartridge in its original bag and box.

2. Place the shipping label on the front of the box.

Shipping

For US and Puerto Rico HP LaserJet toner cartridge recycling returns, use the pre-paid, pre-addressed
shipping label contained in the box. To use the UPS label, give the package to the UPS driver during

128 Appendix C Regulatory information ENWW

 your next delivery or pick-up, or take it to an authorized UPS drop-off center. (Requested UPS Ground
pickup will be charged normal pick-up rates) For the location of your local UPS drop-off center, call
1-800-PICKUPS or visit www.ups.com.

If you are returning the package with the FedEx label, give the package to either the U.S. Postal Service
carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be
charged normal pick-up rates). Or, you can drop off your packaged toner cartridge(s) at any U.S. Post
Office or any FedEx shipping center or store. For the location of your nearest U.S. Post Office, please
call 1-800-ASK-USPS or visit www.usps.com. For the location of your nearest FedEx shipping center/
store, please call 1-800-GOFEDEX or visit www.fedex.com.

For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle
or call 1-800-340-2445. Information subject to change without notice.

Residents of Alaska and Hawaii

Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal
Service provides no-cost cartridge return transportation services under an arrangement with HP for
Alaska and Hawaii.

Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit
www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet
printing supplies.

Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.

Material restrictions
This HP product does not contain added mercury.

This HP product does not contain a battery.

Disposal of waste equipment by users

This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated
collection point for the recycling of waste electrical and electronic equipment. For more information,
please contact your household waste disposal service, or go to: www.hp.com/recycle.

ENWW Environmental product stewardship program 129

 Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.

Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be
found at: www.hp.com/go/reach.

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.

For more information

To obtain information about these environmental topics:

● Product environmental profile sheet for this and many related HP products

● HP’s commitment to the environment

● HP’s environmental management system

● HP’s end-of-life product return and recycling program

● Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.

130 Appendix C Regulatory information ENWW

Declaration of conformity
Declaration of Conformity

according to ISO/IEC 17050-1 and EN 17050-1

Manufacturer's Name: Hewlett-Packard Information Technology R&D DoC#: SHNGC-1100-00-rel.1.0

(Shanghai) Co., Ltd.

Manufacturer's Address: Building 6, No. 690 BiBo Road

ZhangJiang, Shanghai, China

declares, that the product

Product Name: HP LaserJet Pro 400 M401a, M401n, M401d, M401dn

Regulatory Model:2) SHNGC-1100-00

Product Options: All

Print Cartridges: CF280A

conforms to the following Product Specifications:

SAFETY: IEC 60950-1:2005 / EN60950-1: 2006 +A11+A1

IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)

IEC 62479:2010/EN 62479:2010

GB4943-2001

EMC: CISPR22:2005 +A1/ EN55022:2006 +A1 - Class B1)

EN 61000-3-2:2006 +A1 +A2

EN 61000-3-3:2008

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4

GB9254-2008, GB17625.1-2003

ENERGY USE: Regulation (EC) No. 1275/2008:

ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test Procedure

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, the
EuP Directive 2005/32/EC, and carries the CE-Marking accordingly.

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2. For regulatory purposes, these products are assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).

ENWW Declaration of conformity 131

 Shanghai, China

May 11, 2011

For Regulatory Topics only, contact:

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-
TRE / Standards Europe, Herrenberger Straße 140, D-71034, Böblingen (Fax: +49-7031-14-3143)
www.hp.eu/certificates

USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho
83707-0015 (Phone: 208-396-6000)

132 Appendix C Regulatory information ENWW

Declaration of conformity
Declaration of Conformity

according to ISO/IEC 17050-1 and EN 17050-1

Manufacturer's Name: Hewlett-Packard Information Technology R&D DoC#: SHNGC-1100-01-rel.1.0

(Shanghai) Co., Ltd.

Manufacturer's Address: Building 6, No. 690 BiBo Road

ZhangJiang, Shanghai, China

declares, that the product

Product Name: HP LaserJet Pro 400 M401dw

Regulatory Model:2) SHNGC-1100-01

Product Options: All

Radio Module:3) SDGOB-0892

Print Cartridges: CF280A

conforms to the following Product Specifications:

SAFETY: IEC 60950-1:2005 / EN60950-1: 2006 +A11+A1

IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)

IEC 62479:2010/EN 62479:2010

GB4943-2001

EMC: CISPR22:2005 +A1/ EN55022:2006 +A1 - Class B1)

EN 61000-3-2:2006 +A1 +A2

EN 61000-3-3:2008

EN 55024:1998 +A1 +A2

FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4

GB9254-2008, GB17625.1-2003

Radio:3) IEC 62311: 2007/ EN62311: 2008

EN 301 489-1:V1.8.1 / EN 301 489-17:V2.1.1

EN 300 328: V1.7.1

FCC Title 47 CFR, Part 15 Subpart C (Section 15.247) / IC: RSS-210

ENERGY USE: Regulation (EC) No. 1275/2008:

ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test Procedure

Supplementary Information:

The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC Annex IV, EMC Directive 2004/108/EC, the Low
Voltage Directive 2006/95/EC and the EuP Directive 2005/32/EC, and carries the CE-Marking accordingly.

ENWW Declaration of conformity 133

 This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2. For regulatory purposes, these products are assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).

3. This product uses a radio module device which Regulatory Model number is SDGOB-0892 as needed to meet technical regulatory
requirements for the countries/regions this product will be sold.

Shanghai, China

May 11, 2011

For Regulatory Topics only, contact:

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-
TRE / Standards Europe, Herrenberger Straße 140, D-71034, Böblingen (FAX: +49-7031-14-3143)
www.hp.eu/certificates

USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho
83707-0015 (Phone: 208-396-6000)

134 Appendix C Regulatory information ENWW

Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation
emitted inside the device is completely confined within protective housings and external covers, the
laser beam cannot escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

VCCI statement (Japan)

Power cord instructions

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz.

Connect the power cord between the product and a grounded AC outlet.

CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.

Power cord statement (Japan)

ENWW Safety statements 135

 EMC statement (Korea)

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

HP LaserJet Pro 400 M401a, M401d, M401n, M401dn, M401dw, laserkirjoitin on käyttäjän kannalta
turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen
pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007)
mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet Pro 400 M401a, M401d, M401n, M401dn, M401dw - kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu
henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta
tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan
suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa

toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig

laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W

Luokan 3B laser.

136 Appendix C Regulatory information ENWW

GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert warden.

Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.

Substances Table (China)

Restriction on Hazardous Substances statement (Turkey)

Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur

Restriction on Hazardous Substances statement (Ukraine)

Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою
Кабінету Міністрів України від 3 грудня 2008 № 1057

ENWW Safety statements 137

 Additional statements for wireless products
FCC compliance statement—United States
Exposure to radio frequency radiation

CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.

In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity
to the antenna shall not be less than 20 cm (8 in) during normal operation.

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.

CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of
this product without the express approval by Hewlett-Packard Company may invalidate its authorized
use.

Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20 cm from the head, neck, or
body.

Brazil ANATEL statement

Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando
em caráter primário.

Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of the Canadian Department of
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.

Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant
RF interne est conforme à la norme CNR-210 d´Industrie Canada.

European Union regulatory notice

The telecommunications functionality of this product may be used in the following EU and EFTA
countries/regions:

138 Appendix C Regulatory information ENWW

 Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden,
Switzerland, and United Kingdom.

Notice for use in France

For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be
used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only
2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see
www.arcep.fr.

L'utilisation de cet equipement (2.4 GHz Wireless LAN) est soumise à certaines restrictions : Cet
équipement peut être utilisé à l'intérieur d'un bâtiment en utilisant toutes les fréquences de
2400-2483.5 MHz (Chaine 1-13). Pour une utilisation en environnement extérieur, vous devez utiliser
les fréquences comprises entre 2400-2454 MHz (Chaine 1-9). Pour les dernières restrictions, voir,
www.arcep.fr.

Notice for use in Russia

Существуют определенные ограничения по использованию беспроводных сетей (стандарта
802.11 b/g) с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри
помещений с использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При
использовании внутри помещений максимальная эффективная изотропно–излучаемая мощность
(ЭИИМ) должна составлять не более 100мВт.

Mexico statement
Aviso para los usuarios de México

“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este
equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar
cualquier interferencia, incluyendo la que pueda causar su operación no deseada."

Korean statement

ENWW Additional statements for wireless products 139

 Taiwan statement

Vietnam Telecom wired/wireless marking for ICTQC Type

approved products

140 Appendix C Regulatory information ENWW

Index

Symbols/Numerics drive failure 15 curled media 92

2ndary service menu 105 fuser control 12 customer support
fuser heater safety 14 online 120
A fuser temperature 13 repacking product 121
abnormal temperature 14, 15 clean
acoustic specifications 124 touch screen 95 D
anticounterfeit supplies 114 cleaning DC controller
archive setting 64 mode 104 electrical components 7
automatic crossover, setting 66 paper path 56, 94 engine control system 6
cleaning stage laser scanner system
B drum 26 operations 18
background, gray 90 configuration page 57, 59 pickup and feed system
bands, troubleshooting 90 connectivity operations 27
batteries included 129 solving problems 99 default settings, restoring 64
bias circuits 11 contrast NVRAM initialization 106
bins, output display, control panel 63 defaults
jams, clearing 85 control panel restoring 104
blank pages, troubleshooting 96 blank, troubleshooting 44 demo page 59
button test 106 developing stage 22
C clean touch screen 95 diagrams
cables cleaning page, printing 56, components 3
USB, troubleshooting 96 94 DC controller 7
calibrating touchscreen 106 display contrast 63 engine control systems 6
Canadian DOC regulations 135 display test 106 fan (FM1) 10
cartridge language 61 high-voltage power supply 11
image-formation system 20 menu map, printing 59 low-voltage power supply 16
cartridges message types 68 main motor (M1) 9
non-HP 113 messages, troubleshooting 68 major systems 2
recycling 128 Network Setup menu 66 display contrast, setting 63
supplies status page 60 Reports menu 59 disposal, end-of-life 129
warranty 112 Service menu 64 document conventions iii
cautions iii System Setup menu 61 dots, troubleshooting 89
characters, troubleshooting 91 conventions, document iii drive circuit failure 15
checklists counterfeit supplies 114 drivers
pre-troubleshooting 41 Courier font settings 64 usage page 60
problem source 43 creases, troubleshooting 92 drum, image formation
checklists, printing 60 crooked pages 92 operations 21
circuits curl, paper
bias 11 settings 64

ENWW Index 141

 E gray background, K
electrical components troubleshooting 90 Korean EMC statement 136
DC controller 7
paper feeder 32, 33 H L
pickup and feed 0 H1 (fuser heater) 12 language, control panel 61
electrical safety 17 high temperature 15 laser
electrical specifications 124 high-voltage power supply -beam exposure stage 22
electronic hardware recycling diagram 11 scanner system operations 18
130 HP Customer Care 120 laser safety statements 135, 136
end-of-life disposal 129 HP Device Toolbox, using 55 last rotation operation period 4
engine control HP fraud Web site 114 latent-image formation stage 21
DC controller 7 HP Jetdirect print server LEDs, troubleshooting 46
high-voltage power supply 11 NVRAM initialization 106 license, software 116
environmental stewardship HVPS (high-voltage power supply) light print, troubleshooting 89
program 127 .diagram 11 lightness
error messages faded print, troubleshooting
error report 76 I 89
event log 76 image formation lines, troubleshooting 90
error messages, control panel 68 cleaning stage 26 printed pages 90
developing stage 22 location
F development stage 22 setting 106
factory defaults, restoring 64 fusing stage 25 loose toner, troubleshooting 90
NVRAM initialization 106 latent-image stage 21 low temperature 14
faded print 89 paper transfer stage 24 low-voltage power supply 16
failure process 21 failure 17
at start-up 14 seperation stage 24 LSTR (last rotation) operation
fan control 10 systems 20 period 4
fans transfer stage 24 LVPS (low-voltage power supply
DC controller 7 image quality 16
diagram 10 archive setting 64
Finnish laser safety statement 136 solving 89 M
firmware version 106 troubleshooting defects 58 M1
FM1 information pages diagram 9
diagram 10 configuration page 57 main motor
fonts initial rotation period 4 diagram 9
Courier settings 64 initialization material restrictions 129
lists, printing 60 NVRAM 106 Material Safety Data Sheet
fraud Web site 114 INTR (initial rotation) operation (MSDS) 130
fuser period 4 media
electrical components 12 curled, troubleshooting 92
failure detection 14 J default settings 61
heater safety circuit 14 jam detection jam detection operations 29,
protection function 14 detection operations 29, 34 34
temperature control 12, 13 jams wrinkled 92
fuser control circuts 12 locating 80 memory
fuser heater (H1) 12 output bin, clearing 85 NVRAM initialization 106
fusing stage 25 preventing 80 memory chip, toner cartridge
tracking number of 60 description 115
G Japanese VCCI statement 135 menu
graph paper, printing 60 Jetdirect print server Quick Forms 60
NVRAM initialization 106

142 Index ENWW

menus, control panel curled, troubleshooting 92 problem-solving
map, printing 59 default settings 61 no response 97
Network Setup 66 feed stage 24 slow response 98
Reports 59 jam detection operations 29, product
Service 64 34 components 3
System Setup 61 jams 80 major systems 2
mercury-free product 129 separation stage 24 operation sequence 4, 7
messages, control panel 68 wrinkled 92 PS font list 60
motor control 9 paper feeder
motors components 32 Q
DC controller 7 operation 33 quality
main in diagram 9 paper jam archive setting 64
pickup and feed components sensors 29, 34 troubleshooting repetitive image
0 paper jams defects 58
music paper, printing 60 locating 80
paper path R
N Tray 2 27 recycling 128
Network Setup menu 66 Tray 3 31 electronic hardware 130
networks paper pickup problems HP printing supplies returns and
configuration page 59 solving 88 environmental program 128
settings 66 PCL font list 60 repacking product 121
settings report 60 photointerrupters repetitive defects, troubleshooting
non-HP supplies 113 DC controllers 7 58, 93
notebook paper, printing 60 photosensitive drum reports
notes iii image formation operations error 76, 105
NVRAM initialization 106 21 service 105
physical specifications 124 Reports menu 59
O pickup and feed system resets
online support 120 electrical components 0 NVRAM initialization 106
operations pickup and feed system restoring
engine control system 6 operations 27 defaults 104
image-formation system 20 power factory defaults 104
jam detection 29, 34 consumption 124 restoring default settings 64
laser scanner system 18 high-voltage supply 11 NVRAM initialization 106
pickup and feed system 27 low-voltage supply 16 rollers
product systems 6 protective function 16 image formation operations
sequence of 4 safety 17 21
output quality power-on
archive setting 64 troubleshooting 44 S
overcurrent protection 16 powersave 104 safety 17
pre-troubleshooting checklist 41 safety statements 135, 136
P primary charging stage 22 scatter, troubleshooting 92
packaging product 121 print cartridge secondary service menu 105
page count 60 image-formation system 20 sensors
pages PRINT operation period 4 jam detection 29, 34
blank 96 print quality paper jam 29, 34
not printing 96 archive setting 64 pickup and feed components
printing slowly 96 printing 0
skewed 92 configuration page 57 sequence of operations 4
paper troubleshooting 96 service
curl settings 64 repacking product 121

ENWW Index 143

 Service menu 64 support trays
secondary 105 online 120 jams, clearing 82, 84
service menu 104 repacking product 121 settings 61
service menu settings 104 switches troubleshooting
cleaning mode 104 DC controller 7 about 41
powersave 104 System Setup menu 61 blank pages 96
restoring defaults 104 systems 6 checklist 41
service page 60 major product 2 control panel messages 68
settings control-panel checks 44
network report 60 T curled media 92
restoring defaults 64 table, repetitive defect 58 direct-connect problems 99
System Setup menu 61 TCP/IP faded print 89
shipping product 121 settings 66 jams 80
size specifications, product 124 technical support LED diagnostics 46
sizes, media online 120 lines, printed pages 90
default, setting 61 repacking product 121 loose toner 90
skewed pages 92 temperature network problems 99
smeared toner, troubleshooting abnormal high 15 NVRAM initialization 106
90 abnormal low 14 pages not printing 96
software controlling fuser 13 pages printing slowly 96
software license agreement termistor (TH1) 12 power-on 44
116 text, troubleshooting problem source 43
solenoids misformed characters 91 repetitive defects 93
DC controller 7 TH1 (thermistor) 12 skewed pages 92
paper feeder 33 thermoswitch (TP1) 12 text 91
pickup and feed components tips iii toner scatter 92
0 toner toner smear 90
solving loose, troubleshooting 90 toner specks 89
direct-connect problems 99 scatter, troubleshooting 92 USB cables 96
network problems 99 smeared, troubleshooting 90 wrinkles 92
solving problems specks, troubleshooting 89
control panel messages 68 toner cartridges U
specifications memory chips 115 undercurrent protection 16
electrical and acoustic 124 non-HP 113 usage page 60
physical 124 recycling 128 USB port
specks, troubleshooting 89 supplies status page 60 speed settings 64
spots, troubleshooting 89 warranty 112 troubleshooting 96
standby operation period 4 touch screen, clean 95
start-up failure 14 touchscreen V
status calibrating 106 vertical lines, troubleshooting 90
supplies, printing report 60 TP1 (thermoswitch 12
STBY operation period 4 transfer stage 24 W
streaks, troubleshooting 90 Tray 1 WAIT operation period 4
supplies jams, clearing 81 warnings iii
counterfeit 114 settings 61 warranty
non-HP 113 Tray 2 license 116
recycling 128 paper path 27, 31 product 110
supplies status page 60 settings 61 toner cartridges 112
waste disposal 129
wavy paper, troubleshooting 92

144 Index ENWW

Web sites
customer support 120
fraud reports 114
Material Safety Data Sheet
(MSDS) 130
wrinkles, troubleshooting 92

ENWW Index 145

146 Index ENWW
© 2012 Hewlett-Packard Development Company, L.P.

www.hp.com

*CF270-90946*
*CF270-90946*
CF270-90946