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Strategic Review 2011

The Indian IT-BPO sector is expected to reach $88.1 billion in 2011, growing 19.2% with export revenues increasing 18.7%. Its contribution to India's GDP grew from 1.2% in 1998 to an estimated 6.4% in 2011, and its share of Indian exports increased from less than 4% to almost 26%. India has a 55% share of the $59 billion global IT services market and a 34% share of the $47 billion BPO market.

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72 views1 page

Strategic Review 2011

The Indian IT-BPO sector is expected to reach $88.1 billion in 2011, growing 19.2% with export revenues increasing 18.7%. Its contribution to India's GDP grew from 1.2% in 1998 to an estimated 6.4% in 2011, and its share of Indian exports increased from less than 4% to almost 26%. India has a 55% share of the $59 billion global IT services market and a 34% share of the $47 billion BPO market.

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Rucha_123
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Indian IT - BPO Performance

The Indian IT-BPO sector is expected to reach USD 88.1 billion in FY2011, an aggregate growth of 19.2
per cent. Export revenues of IT and BPO services (excluding Hardware exports) in FY2011 are expected
to grow by 18.7 per cent. As a proportion of national GDP, the sector revenues have grown from 1.2 per
cent in FY1998 to an estimated 6.4 per cent in FY2011. Its share of total Indian exports (merchandise
plus services) increased from less than 4 per cent in FY1998 to almost 26 per cent in FY2011.

India Value Proposition

Global sourcing is firmly established as an integral part of service delivery models, as enterprises
continue to grapple with operating cost constraints and the need to invest in new growth initiatives and
technologies. With USD 59 billion of the USD 106 billion global sourcing market, India is the undisputed
leader in IT Services (IT, Engineering services and R&D) and BPO services sourcing. India has improved its
share from 49 per cent in 2005 to 55 per cent in 2010 and now has a 70 per cent share of the global IT
Services market (which is 18 percentage points higher than in 2005), and a 34 per cent share of the
global BPO market.

Global Outsourcing

2010 was a year of steady growth for the technology and related services sector, with worldwide
spending expected to exceed USD 1.6 trillion, a growth of nearly 4 per cent over 2009. Software
products, IT and BPO services continued to lead, accounting for over USD 1 trillion – 63 per cent of the
total spend. Hardware spend, at USD 599 billion, accounted for the balance 37 per cent of the
worldwide technology spend in 2010.

Conclusion

 Mid-2009 saw the global economy enter the recovery mode, which gathered pace in 2010.
 By mid-2010, the global IT-BPO industry witnessed positive signs of growth as IT budgets
returned to pre-recession levels and there was a visible increase in the number of new projects.
 This 2-3 year period also witnessed a shift in the drivers for global sourcing. While the
outsourcing business was mainly cost-driven during the recession, going forward, CIO priorities
are shifting from cost control to revenue growth.
 Globally, CIOs now indicate that while they will continue to do more with less, their strategies
are focused more on delivering projects that enable business growth and linking business IT
strategies and plans. As a result, providing flexible capacity, access to new markets, and enabling
innovation are emerging as the leading drivers of global sourcing.

INTRO

Indian IT service offerings have evolved from application development and maintenance, to emerge as full service
players providing testing services, infrastructure services,consulting and system integration. The coming of a new
decade heralds a strategic shift for IT services organisations, from a ‘one factory, one customer’ model to a ‘one
factory, all customers’ model. Central to this strategy is the growing customer acceptance of Cloud-based solutions
which offer best in class services at reduced capital expenditure levels.

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