SOLUTION BRIEF

SysTrack Digital Experience Monitoring

The Visibility IT Needs to Reduce the Cost of IT and Improve Business Productivity

Challenge Proactively monitor and support productive digital workplaces

Managing digital
workplaces is one of the It’s all about the digital workplace
most difficult tasks for IT
Today, enterprise environments are increasingly complex to the point where visibility into how
because they don’t have
resources and services are performing and being used is almost impossible. IT is often faced with
clear visibility into EUC
environments. questions like...

This poor visibility is a Was the VDI rollout Why are these computers Did the OS update
growing concern for those
that understand IT has a
successful? acting slow? impact user experience?
real impact on business
productivity.

Solution
The best way to improve IT
visibility and deliver great
end-user experience is ...and more without having the data or analytics to objectively answer them.
using a resource already
in every environment: This poor visibility is a concern for those who understand IT plays an important role in business
the endpoint or digital productivity and that, similarly, productive users play a big role in reducing IT costs.
workplace.
At Lakeside, we believe the best way to improve that visibility and deliver great end-user
From there, performance experience is using a resource already in every environment: the digital workplace.
and usage of critical
resources can be Based on that, we’ve created a digital experience monitoring solution, SysTrack, that gathers
monitored in terms of how data on everything that may impact users and their productivity such as CPU, RAM, Memory,
they are supporting or and other 10,000+ data points. These are then analyzed by SysTrack and used by IT for three
hindering user experience. overarching use cases.

Benefits
• Know the root cause Key Capabilities
of IT issues

Identify inventory
Workplace Analytics
•
redundancies
Understand the health of your organization by monitoring and analyzing
• Identify under and
end users’ interactions with technologies and processes.
over provisioning

• Lower IT incident
volume IT Asset Optimization
Fit technology and costs to needs of end users.
• Reduce mean time to
resolution

• Make IT investments
based on real need Artificial Intelligence for IT Operations
• Improve user Solve IT problems affecting productivity quickly or even before they
experience and impact users.
productivity

1
 Workplace Analytics
Optimizing performance and end-user experience

SysTrack’s workplace analytics capabilities enable IT to understand the full scope of an end user’s experience within
the IT environment. By continuously collecting and analyzing 10,000+ data points on the endpoint, SysTrack provides
a complete picture of the usage and performance of resources and services. SysTrack’s unique end-user experience
score gives IT visibility into real-time and historical performance impact and overall environmental wellness.

Quickly &
Easily Visualize
End-User
Experience

Ways to Improve Users’ Digital Experience with SysTrack

Desktop Transformation – Whether it is a migration to the latest OS version, the adoption of
VDI or application virtualization, or simply a PC refresh, SysTrack can help organizations accu-
“We wanted to replace
rately size and scale the future environment based on actual user needs and requirements. After our former reactive
migration, SysTrack enables continuous right-sizing and steady-state monitoring, helping IT stay approach of ‘I know
on top of changes like Windows 10 updates. the problem and will
immediately start
Personas – Mobility and workstyle affect what technology users need to do their jobs. SysTrack
looking for a solution’
continuously segments users by persona, allowing IT to easily onboard new employees and tailor
resource provisioning.
to a more proactive
one, which we have
Budget Rationalization – When looking to right-size and then assess investment in hardware, succeeded in doing.
software and services, more often than not, IT is faced with a finger in the wind approach. Since implementing
SysTrack aggregates years of performance and usage data so IT can assess the health and viability
SysTrack, both
of investments based on monitored employee need and adjust projects accordingly.
user satisfaction
Collective Intelligence Benchmarking – Collective intelligence benchmarking is a data analysis and feedback from
method that allows organizations to make performance comparisons analyzing data from many administrators and
user groups. IT teams can implement this practice with SysTrack to strategically improve the support staff have been
performance of their environment according to a given baseline. consistently positive.”

Thomas Strayhammer
Director of IT
Schoenherr
Understand the Needs
of Different User
Groups

SYSTRACK DIGITAL EXPERIENCE MONITORING | 2

 SOLUTION BRIEF

IT Asset Optimization
Right-sizing assets to reduce costs while improving user satisfaction

SysTrack offers an alternative to one-size-fits-all, big-bang style IT asset refreshes and management. Whether you’re
upgrading an OS, right-sizing VDI, or managing licensing, SysTrack helps you consider performance, compliance,
security, user needs, and more in the process. Optimized assets not only provide a better end-user experience, but
they also ensure that IT is only supporting and maintaining resources that add business value.

Compare End-User
Experience Pre- and
Post-Install

Ways to Optimize Assets with SysTrack

Need-Based Procurement – SysTrack’s usage data helps IT understand what users truly need to “SysTrack gives us an
get work done. Digital experience monitoring data allows IT to right-size and procure resources incredible amount
based on their actual value to the organization. of meaningful data
Application License Utilization Management – Knowing which software packages are actively and analytics. As a
being used and being able to correlate usage with license entitlement systems helps CIOs make solution, it really helped
the most out of their software licenses and enterprise license agreements. us succeed with VDI
transformation as
Application/Hardware Performance Management – SysTrack monitors real-time and histor- well as understand
ical application and hardware performance and dependencies and simplifies management with
and improve user
alarms, custom dashboards and reports, and more.
experience for physical
SLA Transparency – IT can use the end-user experience score calculated by SysTrack as an ob- endpoint users.”
jective indicator of service equality and proof of project success. Additionally, SysTrack allows IT to
see beyond SaaS “uptime” SLAs to pinpoint whether an issue originated on the provider’s side. Chris Breaux
Manager of Enterprise
Technology Systems
Kelsey-Seybold Clinic

Visualize
Key HW/SW
Assets and
Their Usage

3
 Artificial Intelligence for IT Operations
Using Advanced Analytics to Improve IT Support
Artificial intelligence for IT operations (AIOps) provides a way to couple the broadest data set of end-user computing
data on your environment with powerful AI technology. With AIOps, IT infrastructure, operations and support teams
can deeply reduce help desk costs through proactive and predictive management.

SysTrack Allows You to Both

Go Back in Time on a System
and Diagnose Real-Time
Issues

Ways to Accelerate IT Support with SysTrack

Proactive Support – By continuously monitoring users’ digital experience, IT can remediate
“For us, the most
issues before end users notice them. Specifically, SysTrack monitors the environment using
AI-driven sensors, provides information on system changes/events (such as a Windows patch), critical component
triggers alarms, and displays historical system data for easy event correlation. when [support] issues
arise is determining
ITSM Optimization – SysTrack integrates with popular ITSM tools, such as ServiceNow, and the root cause as fast
enables further ITSM improvements, including faster triaging of incidents and click-to-ticket
as possible, avoiding
functionality.
any proliferation. Why?
Root Cause Analysis – Root cause analysis boosts IT efficiency and improves the performance of Because with every
business-critical technologies by treating the root cause of issues rather than symptoms. SysTrack’s passing second an IT
continuous data record and analysis tools provide the necessary visibility to perform full root problem is not fixed,
cause analysis. it impacts workforce
Level 0 – Level 0 is a new level of support that uses self-healing and self-service to deflect issues efficiency. This impact
away from (primarily Level 1) support, and closer to automation and the end user. SysTrack’s Level is a significant concern
0 features include predictive analytics and automation with AIOps, experience feedback surveys, for us, especially when
a self-service app, and more. These features help reduce costs incurred by the service desk and the problem is of an
reduce the number of incidents, all while improving overall quality of service. unknown source and
could be affecting
more than one user or
system. SysTrack helps
us prevent endpoint
Tackle issues and decrease
the Most time to resolution.”
Critical Gülsen Bayramusta
Issues First CIO
Turkish Aerospace
Industries

About Lakeside: Lakeside Software is a leader in digital experience

monitoring. We develop software that helps IT have clear visibility into their
environments in order to design and support productive digital workplaces. Our
customers use Lakeside Software technology to perform workplace analytics, IT
© Lakeside Software, Inc. 1997-2019.
asset optimization, and AIOps. Visit lakesidesoftware.com
SYSTRACK DIGITAL EXPERIENCE MONITORING | 4