CHAPTER 2

DEFINATION OF BANK
The name bank derives from the Italian word banco "desk/bench", used during the
Renaissance by Florentines bankers, who used to make their transactions above a
desk covered by a green tablecloth.[1] However, there are traces of banking activity
even in ancient times.
In fact, the word traces its origins back to the Ancient Roman Empire, where
moneylenders would set up their stalls in the middle of enclosed courtyards called
macella on a long bench called a bancu, from which the words banco and bank are
derived. As a moneychanger, the merchant at the bancu did not so much invest
money as merely convert the foreign currency into the only legal tender in Rome- that
of the Imperial Mi

A banker or bank is a financial institution that acts as a payment agent for

customers, and borrows and lends money.Banks acts as payment agents by
conducting current accounts for customers, paying cheques drawn by customers on
the bank, and collecting cheques deposited to the customer's current accounts. Banks
also enable customer payments via other payment methods such as telegraphic
transfer, EFTPOS, and ATM.

Banks borrow money by accepting funds deposited on current account, accepting

term deposits and by issuing debt securities such as banknotes and bonds. Banks lend
money by making advances to customers on current account, by making installment
loans, and by investing in marketable debt securities and other forms of
lending.Banks provide almost all payment services, and a bank account is considered
indispensible by most businesses, individuals and governments. Non-banks that
provide payment services such as remittance companies are not normally considered
an adequate substitute for having a bank account.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

Banks borrow most funds borrowed from households and non-financial businesses,
and lend most funds lent to households and non-financial businesses, but non-bank
lenders provide a significant and in many cases adequate substitute for bank loans,
and money market funds, cash management trusts and other non-bank financial
institutions in many cases provide an adequate substitute to banks for lending savings
to.

COMMERCIAL BANK

The bank, which deposits money from people at low interest rate and give loan at
high interest rate is called commercial bank. To earn profit is the main view of these
types of bank. Therefore, we say a commercial bank is a dealer in capital or more
properly a dealer in money. He is intermediate party between the borrower and the
lender. He borrows from one party and lends to another and the difference between
the terms at which he borrows and those he borrows and those, which he lends from
the source of his profit. Example: Dutch-Bangla Bank Ltd, Sonali Bank etc.

FUNCTIONS OF COMMERCIAL BANK

TO ACHIEVE PROFIT:

To earn profit is a main act of a commercial bank. For this reason, a commercial
bank receives deposit at low interest rate and lends higher interest rate. This
difference is the profit of a commercial bank.
TO CREDIT ATTITUDE OF SAVINGS AMONG PEOPLE:

A commercial bank collects idle money from people in safe & gives interest for that
amount. For this, people want to save more in bank. Therefore, tendency of savings is
increase.
CAPITAL FORMATION:

A commercial collects deposits in discrete form. So commercial bank can formats

money. Then they invest this money in capital market.

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OTHERS OBJECTIVE:

A commercial bank is a medium of exchange. It can give security of public money. It

can to sanction loan and investment. It can help to make and implement government
plan. It plays an important role to remove poverty. It can create employment
opportunity. It plays an important role to economic development of a country.

CENTRAL BANK
Central bank is the main government controlled bank in a county, which controls the
financials affairs of the country by fixing main interest rates, issuing currency,
supervising the commercial banks and controlling the foreign exchange rate.

FUNCTIONS OF CENTRAL BANK

ISSUANCE OF NOTES:

Ensure note circulation throughout the country to facilitate trade and commerce. It
maintains currency chest in 66 places throughout the country through Sonali Bank.

BANKER TO OTHER BANKS:

Receive statutory cash reserve requirement and extends loans to the scheduled Banks.
Often refinance, rediscounting facilities etc are provided to scheduled Banks.

BANKER TO THE GOVERNMENT:

Accept money deposit without interest from the Government and collection of money
for the Government from local authorities, banks and other persons. It also extends
loans to Govt. under “ways and means” head.

CLEARING HOUSE FACILITIES:

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

Extends clearinghouse facilities to settle transactions between members of banks.

ECONOMIC FUNCTIONS

The economic functions of banks include:

 Issue of money, in the form of banknotes and current accounts subject to

cheque or payment at the customer's order. These claims on banks can act as
money because they are negotiable and/or repayable on demand, and hence
valued at par and effectively transferrable by mere delivery in the case of
banknotes, or by drawing a cheque, delivering it to the payee to bank or cash.

 Netting and settlement of payments -- banks act both as collection agent and
paying agents for customers, and participate in inter-bank clearing and
settlement systems to collect, present, be presented with, and pay payment
instruments. This enables banks to economise on reserves held for settlement
of payments, since inward and outward
payments offset each other.

 Credit quality improvement -- banks lend money to ordinary commercial

and personal borrowers (ordinary credit quality), but are high quality
borrowers. The improvement comes from diversification of the bank's assets
and the bank's own capital which provides a buffer to absorb losses without
defaulting on its own obligations.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

  Credit intermediation -- banks borrow and lend back-to-back on their own
account as middle men

 Maturity transformation -- banks borrow more on demand debt and short

term debt, but provide more long term loans. Bank can do this because they
can aggregate issues (e.g. accepting deposits and issuing banknotes) and
redemptions (e.g. withdrawals and redemptions of banknotes), maintain
reserves of cash, invest in marketable securities that can be readily sold if
needed, and raise replacement funding as needed from various sources (e.g.
wholesale cash markets and securities markets) because they have a high and
more well known credit quality than most other borrowers.

BANKING CHANNELS

Banks offer many different channels to access their banking and other services:
 A branch, banking centre or financial centre is a retail location where a bank
or financial institution offers a wide array of face to face service to its
customers
 ATM is a computerised telecommunications device that provides a financial
institution's customers a method of financial transactions in a public space
without the need for a human clerk or bank teller. Most banks now have more
ATMs than
branches, and ATMs are providing a wider range of services to a wider range of
users. For example in Hong Kong, most ATMs enable anyone to deposit cash to
any customer of the bank's account by feeding in the notes and entering the
account number to be credited. Also, most ATMs enable card holders from other
banks to get their account balance and withdraw cash, even if the card is issued by
a foreign bank.
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
  Mail is part of the postal system which itself is a system wherein written
documents typically enclosed in envelopes, and also small packages
containing other matter, are delivered to destinations around the world. This
can be used to deposit cheques and to send orders to the bank to pay money to
third parties. Banks also normally use mail to deliver periodic account
statements to customers.
 Telephone banking is a service provided by a financial institution which
allows its customers to perform transactions over the telephone. This normally
includes bill payments for bills from major billers (e.g. for electricity).
 Online banking is a term used for performing transactions, payments etc. over
the Internet through a bank, credit union or building society's secure website

TYPES OF BANKS
Banks' activities can be divided into retail banking, dealing directly with individuals
and small businesses; business banking, providing services to mid-market business;
corporate banking, directed at large business entities; private banking, providing
wealth management services to High Net Worth Individuals and families; and
investment banking, relating to activities on the financial markets. Most banks are
profit-making, private enterprises. However, some are owned by government, or are
non-profits.

Central banks are normally government owned banks, often charged with quasi-
regulatory responsibilities, e.g. supervising commercial banks, or controlling the cash
interest rate. They generally provide liquidity to the banking system and act as Lender
of last resort in event of a crisis.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

TYPES OF RETAIL BANKS

 Commercial bank: the term used for a normal bank to distinguish it from an
investment bank. After the Great Depression, the U.S. Congress required that
banks only engage in banking activities, whereas investment banks were
limited to capital market activities. Since the two no longer have to be under
separate ownership, some use the term "commercial bank" to refer to a bank
or a division of a bank that mostly deals with deposits and loans from
corporations or large businesses.
 Community Banks: locally operated financial institutions that empower
employees to make local decisions to serve their customers and the partners
 Community development banks: regulated banks that provide financial
services and credit to underserved markets or populations.
 Postal savings banks: savings banks associated with national postal systems.
 Private banks: manage the assets of high net worth individuals.
 Offshore banks: banks located in jurisdictions with low taxation and
regulation. Many offshore banks are essentially private banks.
Savings bank: in Europe, savings banks take their roots in the 19th or sometimes even
18th century. Their original objective was to provide easily accessible savings
products to all strata of the population. In some countries, savings banks were created
on public initiative, while in others socially committed individuals created
foundations to put in place the necessary infrastructure. Nowadays, European savings
banks have kept their focus on retail banking: payments, savings products, credits and
insurances for individuals or small and medium-sized enterprises. Apart from this
retail focus, they also differ from commercial banks by their broadly

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

TYPES OF INVESTMENT BANKS

 Investment banks "underwrite" (guarantee the sale of) stock and bond issues,
trade for their own accounts, make markets, and advise corporations on capital
markets activities such as mergers and acquisitions.
 Merchant banks were traditionally banks which engaged in trade financing.
The modern definition, however, refers to banks which provide capital to
firms in the form of shares rather than loans. Unlike Venture capital firms,
they tend not to invest in new companies.

BOTH COMBINED
 Universal banks, more commonly known as a financial services company,
engage in several of these activities. For example, First Bank (a very large
bank) is involved in commercial and retail lending, and its subsidiaries in tax-
havens offer offshore banking services to customers in other countries. Other
large financial institutions are similarly diversified and engage in multiple
activities. In Europe and Asia, big banks are very diversified groups that,
among other services, also distribute insurance, hence the term bancassurance
is the term used to describe the sale of insurance products in a bank. The word
is a combination of "banque or bank" and "assurance" signifying that both
banking and insurance are provided by the same corporate entity.

OTHER TYPES OF BANKS

 Islamic banking: Islamic banks adhere to the concepts of Islamic law. Islamic
banking revolves around several well established concepts which are based on
Islamic canons. Since the concept of interest is forbidden in Islam, all banking
activities must avoid interest. Instead of interest, the bank earns profit (mark-
up) and fees on financing facilities that it extends to the customers.
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BANK SIZE INFORMATION

TOP TEN BANKING GROUPS IN THE WORLD RANKED BY TIER 1 CAPITAL

FIGURES IN U.S. DOLLARS, AND AS AT END-2005

Tier 1 Capital (US

Rank Country Company
$)
1  United Kingdom HSBC 79 billion
2  United States Citigroup 75 billion
3  United States Bank of America 73 billion
4  United States JP Morgan Chase 72 billion
5  Japan Mitsubishi UFJ Financial Group 64 billion
6  France Credit Agricole Group 60 billion
7  United Kingdom Royal Bank of Scotland 48 billion
8  Japan Sumitomo Mitsui Financial Group 40 billion
9  Japan Mizuho Financial Group 39 billion
10  Spain Santander Central Hispano 38 billion

LIST OF BANKS IN BANGLADESH

CENTRAL BANK- BANGLADESH BANK

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Persuant to Bangladesh Bank Order, 1972 the Government of Bangladesh
reorganized the Dhaka branch of the State Bank of Pakistan as the central bank of the
country, and named it Bangladesh Bank with retrospective effect from 16th
December, 1971.

NATIONALIZED COMMERCIAL BANKS

The banking system of Bangladesh is dominated by the 4 Nationalized Commercial
Banks , which together controlled more than 54% of deposits and operated 3388
branches (54% of the total) as of December 31, 2004[1]. The nationalized commercial
banks are:
 Sonali Bank
 Janata Bank
 Agrani Bank
 Rupali Bank

PRIVATE COMMERCIAL BANKS

 AB Bank Limited
 Brac Bank Ltd
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 Eastern Bank Ltd
 Dutch Bangla Bank Ltd
 Dhaka Bank Ltd
 Islami Bank Bangladesh Ltd
 Pubali Bank Ltd
 Uttara Bank Ltd
 Arab Bangladesh Bank Ltd
 IFIC Bank Ltd
 National Bank Ltd
 The City Bank Ltd
 United Commercial Bank Ltd
 The Oriental Bank Ltd
 NCC Bank Ltd
 Prime Bank Ltd
 SouthEast Bank Ltd
 Al-Arafah Islami Bank Ltd
 Social Investment Bank Ltd
 Standard Bank Ltd
 One Bank Ltd
 Exim Bank Ltd
 Mercantile Bank Ltd
 Bangladesh Commerce Bank Ltd
 Mutual Trust Bank Ltd
 First Security Bank Ltd
 The Premier Bank Ltd
 Bank Asia Ltd
 Trust Bank Ltd

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 Shahjalal Bank Ltd
 Jamuna Bank Ltd

FOREIGN BANKS

 Citigroup
 HSBC
 Standard Chartered Bank
 Commercial Bank of Ceylon
 State Bank of India
 Habib Bank
 National Bank of Pakistan
 Woori Bank
 Bank Alfalah

SPECIALIZED BANKS

Out of the specialized banks, two (Bangladesh Krishi Bank and Rajshahi Krishi
Unnayan Bank) were created to meet the credit needs of the agricultural sector
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
while the other two ( Bangladesh Shilpa Bank (BSB) & Bangladesh Shilpa Rin
Sangtha (BSRS) are for extending term loans to the industrial sector. the
Specialized banks are:
 Grameen Bank
 Bangladesh Krishi Bank
 Bangladesh Shilpa Bank
 Rajshahi Krishi Unnayan Bank
 Bangladesh Shilpa Rin Sangstha
 Basic Bank Ltd (Bank of Small Industries and Commerc

CHAPTER 2

“A BRIEF DESCRIPTION OF “DUTCH- BANGLA BANK LIMITED”

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

 Your trusted partner

DBBL ATM BOOTH

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

3.1 ABOUT DUTCH-BANGLA BANK LIMITED

Dutch-Bangla Bank Limited (the Bank) is a scheduled commercial bank. The Bank
was established under the Bank Companies Act 1991 and incorporated as a public
limited company under the Companies Act 1994 in Bangladesh with the primary
objective to carry on all kinds of banking business in Bangladesh. The Bank is listed
with Dhaka Stock Exchange Limited and Chittagong Stock Exchange Limited.
DBBL- a Bangladesh European private joint venture scheduled commercial bank
commenced formal operation from June 3, 1996. The head office of the Bank is
located at Senakalyan Bhaban (fourth floor), 195, Motijheel C/A, Dhaka, Bangladesh.
The Bank commenced its banking business with one branch on 4 July 1996.

MISSION DBBL

Dutch-Bangla Bank engineers enterprise and creativity in business and industry with
a commitment to social responsibility. "Profits alone" do not hold a central focus in
the Bank's operation; because "man does not live by bread and butter alone

VISSION DBBL

Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and
athletics, music and entertainment, science and education, health and hygiene, clean
and pollution free environment and above all a society based on morality and ethics
make all our lives worth living. DBBL's essence and ethos rest on a cosmos of
creativity and the marvel-magic of a charmed life that abounds with spirit of life and
adventures that contributes towards human development

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3.2 OBJECTIVES OF DBBL
Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer
needs and satisfaction and to become their first choice in banking. Taking cue from its
pool esteemed clientele, Dutch-Bangla Bank intends to pave the way for a new era in
banking that upholds and epitomizes its vaunted marques "Your Trusted Partner”

OTHER OBJECTIVES OF DUTCH-BANLA BANK INCLUDE:

 To establish low interest and social oriented banking system.
 To provide banking services near door to door.

 To provide most flexible and quick delivery system using online banking.

 To provide better delivery system for foreign remittances.

 To help in poverty alleviation and employment generations.

 To contribute in sustainable economic growth

 
3.3 BANKING PRODUCT OF DBBL:
DEPOSIT:
Savings Deposit Account
Current Deposit Account
Short Term Deposit Account
Resident Foreign Currency Deposit
Foreign Currency Deposit
Convertible Taka Account
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Non-Convertible Taka Account
Exporter's FC Deposit (FBPAR)
Current Deposit Account-Bank
Short Term Deposit Account-Bank

TERM DEPOSIT:
MONTHLY TERM DEPOSIT
TERM DEPOSIT 3 MONTHS
TERM DEPOSIT 6 MONTHS
TERM DEPOSIT 12 MONTHS
TERM DEPOSIT 12 MONTHS
TERM DEPOSIT 24 MONTHS
TERM DEPOSIT 24 MONTHS 1 Year PAYOUT
TERM DEPOSIT 36 MONTHS
TERM DEPOSIT 36 MONTHS 6 Months PAYOUT
TERM DEPOSIT 36 MONTHS 1 Year PAYOUT
TERM DEPOSIT ABOVE 36 MONTHS
MONTHLY TERM DEPOSIT BANKS
TERM DEPOSIT 3 MONTHS BANKS
TERM DEPOSIT 6 MONTHS BANKS
TERM DEPOSIT 12 MONTHS BANKS

1 MONTH TD NFCD
3 MONTHS TD NFCD
6 MONTHS TD NFCD

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LOAN AND ADVANCES:

Loan agst. Trust Receipt

Transport Loan
Consumer Credit Scheme
Real Estate Loan (Res. & Comm.)
Loan Agst. Accepted Bill
Industrial Term Loan
Agricultural Term Loan
Lease Finance
Other Term Loan
FMO Local currency Loan for SME
FMO Foreign currency Loan
Cash Credit (Hypothecation)
Small Shop Financing Scheme
Overdraft

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

3.4 DEPOSIT SERVICES:
Dutch-Bangla Bank Limited starts various attractive deposit schemes from the very
beginning of its operation. The bank is always making its effort to introduce more
new & attractive deposit schemes for its clients. Currently the following Deposit
schemes are available in Dutch-Bangla Bank Limited.

SAVINGS DEPOSIT:
This deposit scheme is for those clients who are interested to save some money for
their future benefits. In addition, a great number of people open this account to
deposit the foreign remittance. It is also very easy to maintain to get all other banking
services.

THE BASIC REQUIREMENTS TO OPEN THIS ACCOUNT AREA:

(REQUIREMENTS)
The form should be filled correctly. The client need to provide 2 copies of passport
size photograph, one copy nominee photograph , introducer’s signature, & nationality
certificate/ passport copy/ id card to open this saving account.

Minimum opening Deposit: Tk.500

Profit rate: 5.5 % (approx.)
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CURRENT DEPOSIT (CD):

Current Deposit is suitable for businesspersons, shop owners, & persons doing small
trade. The client of CD can withdraw money more times than a client of savings
deposit. The basic requirements to open this account are:
(REQUIREMENTS)
The client needs to provide two copies of passport size photograph, Trade License,
one current account holder introducer with his identification, one copy passport size
nominee photograph.
Minimum opening Deposit: Tk.2000
Profit rate: No profit is given to maintain this account.
Fixed deposit receipt (FDR): The rate of fixed deposit depend on amount and
time
Minimum interest rate for FDR: 8.5%
Maximum interest rate for FDR: 12.75%
DBBL not accept long-term liabilities.
The minimum time for FDR: one month
The maximum time for FDR: two years
Loan: DBBL offers all types of lone for 16% interest rate.
DBBL offer long term advances.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

3.4 FOREIGN REMITTANCE THROUGH EXCHANGE HOUSE:
At the beginning of the year 2005, our Bank has been exerting much emphasis on
INWARD REMITTANCE. By this time the Bank established extensive drawing
arrangement network with Banks and Exchange Companies located in the important
countries of the world namely in the United Arab Emirates, State of Kuwait, State of
Qatar, State of Bahrain, Italy, Canada and United States of America
In the meantime, Dutch-Bangla Bank Limited gained the faith of the Bangladeshi
Wage Earners in sending their hard-earned money to their respective beneficiaries in
Bangladesh in shortest possible time. Expatriates Bangladeshi Wage Earners residing
in those countries can now easily remit their hard-earned money to Bangladesh with
confidence, safety and speed.
Name of the Exchange Companies and Banks:

Sl
Country Name of the Exchange Co./Bank
No.
 Al Ahalia Money Exchange Bureau
01 U.A.E
 UAE Exchange Centre L.L.C.
 Kuwait Asian International Exchange Co.
 Al-Moosa Exchange Company
02 Kuwait
 Dollarco Exchange Co., Kuwait

03 Italy  Unicredito Italiano S.p.A.

04 Bahrain  Dalil Exchange
05 Qatar  Doha Bank
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06 Canada  East Bengal Exchange Inc.
 Western Union Financial Services Inc.
07 U.S.A
 Janata Express Corp., NY, USA

3.5 FINANCIAL CONDITIONS OF DBBL

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“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
Financial highlights- 2007

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
 CHAPTER 3

OVERVIEW OF ONLINE BANKING

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

 ONLINE BANKING
4.1BACKGROUND
The introduction of the Internet and the popularity of personal computers presented
both an opportunity and a challenge for the banking industry. For years, financial
institutions have used powerful computer networks to automate millions of daily
transactions; today, often the only paper record is the customer's receipt at the point
of sale. Now that its customers are connected to the Internet via personal computers,
banks envision similar economic

Advantages by adapting those same internal electronic processes to home use. Banks
view online banking as a powerful "value added" tool to attract and retain new
customers while helping to eliminate costly paper handling and teller interactions in
an increasingly competitive banking environment. Today, most large national banks,
many regional banks and even smaller banks and credit unions offer some form of
online banking, variously known as PC banking, home banking, electronic banking or
Internet banking.

Those that do are sometimes referred to as "brick-to-click" banks, both to distinguish

them from brick-and-mortar banks that have yet to offer online banking, as well as
from online or "virtual" banks that have no physical branches or tellers whatsoever.
Most of the large banks now offer fully secure, fully functional online banking for
free or for a small fee. Some smaller banks offer limited access or functionality; for
instance, the account holder may be able to view his/ her account balance and history
but not initiate transactions online. As more banks succeed online and more
customers use their sites, fully functional online banking likely will become as
commonplace as automated teller machines.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

4.2 DEFINITION:

Online banking (or Internet banking) is a term used for performing transactions,
payments etc. over the internet through a bank, credit union or building society’s
secure website. This allows customers to do their banking outside of bank hours and
from anywhere where Internet access is available. In most cases, a web browser is
utilized and any normal internet connection is suitable. No special software or
hardware is usually needed.So, we can say that, Online Banking offers the client the
convenience of managing & controlling all banking & finances whenever the client
want to, wherever its needed.Online banking is convenient, simple & secure.

4.3FEATURES:
Online banking usually offers such features as:
(a) View account information.
(b) Generate account statement.
(c) Electronic bill payment.
(d) Funds transfer between a customer's own checking and savings accounts, or to
another customer's account.
(e) Investment purchase or sale.
(f) Loan applications and transactions, such as repayments.
(g)Issue demand drafts.
(h) Account aggregation to allow the customers to monitor all of their accounts in one
place whether they are with their main bank or with other institutions.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

4.4 ADVANTAGES:
Online banking provides many benefits to its users.
The major advantages are:
Online banking is convenient, simple & secure.
Remote transactions are possible.
(c) Online banking provides with a tangible, marketable opportunity to build &
strengthen online business.
(d) Online banking providing customers with more banking choices.
(e) Lower the cost of banking transactions & businesses.
(f) Online bank sites generally execute and confirm transactions at or quicker than
ATM processing speeds.

4.5 DISADVANTAGES:
Though online banking brings a new dimension in banking transactions, it still has
some discomfort while transacting.
For getting online banking services some banks ask for registration. The registration
processes of some banks are so complicated and time consuming that many clients is
not encouraged doing registration.
Banks periodically upgrade their online programs, adding new features in unfamiliar
places. In some cases, the account holder may have to re-enter account information.
For many people, the biggest hurdle to online banking is learning to trust it.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

4.6 ONLINE BANKING FEES:

Online banking fees are an important issue in modern banking. It varies from bank to
bank. To remain competitive in banking sector, many banks do not charge extra
money for giving online banking facilities to their clients. In some other banks, there
is some transaction fees associated with online banking and these fees may vary
depending on the type of account the clients are transacting on.

4.7 ONLINE BANKING SECURITY:

All banks are very conscious of the security of all customer information. The banks

have taken steps to protect the confidentiality of the accounts. All Online banking

transactions sent over the Internet are specially encrypted using 128-bit encryption to

maximize online banking security. Only registered users can access online banking.

When a client register, he / she will receive a unique Access ID number and a

temporary PIN. The first time the clients use the service, they are asked to select a

PIN of their choice. Therefore, no one else can access the clients’ information, and

they must keep these numbers confidential. Online banking includes a special service

called 'Secure Email’ that allows the clients to communicate with the bank throughout

the online banking. This is provided in a secure environment to protect the

information. To protect the privacy, the banks recommended the clients not to use

standard Internet email when communicating information about the accounts.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

4.8 ONLINE BANKING SERVICES:
Dutch- Bangla Bank Limited provides all basic online banking transactions. In all
branches of this bank, the online transaction facility is available. Description of all
available online banking transactions of the bank are given below: CASH DEPOSIT:
The account holder with online facility can deposit his / her cash at any branch of this
bank. Even, third party can deposit cash in his / her account at any branch of the bank.

ONLINE CHARGED:

Below 0.50 lac=20 tk.

Above 0.50 lac to 1 lac=50 tk

Above 1 lac to 5 lac=100 tk

Above 5 lac to 15 lac =200 tk

Above 15 lac to 50 lac=300 tk
Above 50 lac =500 tk
Charged to be realized from bearer. It is only applicable for others branches

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CHEQUE PAYMENT:

The account holder with online facility can withdraw money from his / her account
by cheque from any branch of the bank. In addition, third party can drawn money
from any branch by the cheque that the account holder issued.
On line Charged:
Below .50 lac =50 tk
avove .50 lac to 1 lac=100tk
above 1 lac to 5 lac =200 tk
above 5 lac to 15 lac =300 tk
above 15 lac = 1000 tk
It is only applicable for others branches Charged to be realized from bearer.

TRANSFER OF FUNDS:
The account holder with online banking facility can transfer any amount of money
from one branch to another or from one account to another.

ACCOUNT INFORMATION:
In online, one account holder can view his / her account information from any branch
by taking permission of the manager of that respective branch.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

 CHAPTER 4
ONLINE BANKING SYSTEM OF DBBL

DBBL ENTERS INTO THE WORLD OF THE TRULY ON-LINE BANKING

WITH AN INVESTMENT OF TK.250 MILLION

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

5.1OVER VIEW OF ON LINE SYSTEM OF DBBL:
DBBL’s truly On-line Banking is a fully automated real-time, anywhere, any banking
service which covers:

24 hours a day and 365 days a year un-interrupted banking services through:
 Branches
 ATMs
 DBBL-NEXUS ATM & Debit card.
 DBBL-Maestro/Cirrus ATM & Debit card
 DBBL Credit card(cash withdrawal only )
 POS Terminals
 DBBL-NEXUS ATM & Debit card.
 DBBL-Maestro/Cirrus ATM & Debit card
 DBBL Credit card
 Internet Banking
 SWIFT
 Standing Instructions
 Automated Clearing House(ACH)
 Tele-banking
 Mobile phone banking

DBBL has selected al the necessary items for truly on-line Banking. The truly on-line
Banking will make its debut very soon. In this unique real time, anywhere, any way
banking program of DBBL. The valued customers and trusted partners will enjoy a
full range of modern banking services at desired speed, absolute accuracy and
competitive price.
We are fully aware of the confidentiality and security of your personal and account’s
information stored into our computer systems. The confidentiality and security of
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
your data is achieved by establishing four layers of security – at application, network,
database and operating system levels.

1) Enjoy the unique advantages using the facilities of FLEXCUBE on-line,

centralized banking software
You are no longer a customer of a branch, rather customer of the bank.
You can deposit loan installment to any branch of DBBL.
You do not TT/DD any more.
If you can require international financial transactions, you will enjoy the on-line
SWIFT interface of the banking software.
You can enjoy the strong and flexible standing Instruction facility to execute the
following auto-transactions by the computer on a pre-defined data & time:
Loan installment payments from your Savings/ current account.
Payment of monthly deposit accounts from your other deposit accounts
PO & DD preparation
Fund Transfer to other accounts
Sweep-out facility, enabling you to transfer the money from an account when it
exceeds a pre-defined amount.
Sweep-out facility, enabling you to bring money from your another account when the
first account balance falls below a pre-defined amount

MICR (Magnetic Ink Character Recognition) module for on-line clearing with the
central bank.
Tele banking and Call Center interface will provide a full range of banking services
over telephone.

2) Enjoy availability of variety of card products every account holder of the bank will
get a DBBL-NEXUS ATM & Debit card. Same DBBL-NEXUS card can be used in
ATM (Automated Teller Machine) for cash withdrawal, cash/cheque deposit, fund

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

transfer etc. and at POS (point of scale) terminals for bill settlement of any kind of
purchase/dining. DBBL Maestro/Cirrus card and can be used both locally and
internationally in ATM and POS terminals. DBBL Credit card can be used both
locally and internationally in ATM for cash advance and at POS terminals for credit
purchase. DBBL-NEXUS and DBBL Maestro/Cirrus cards are linked directly to your
amounts, enabling payment of bills and cash withdrawal, debiting your account and
crediting Merchant’s account instantly.

DBBL-NEXUS Debit card will save you from paying around 30% interest and other
charges for credit cards. Transaction of every DBBL-NEXUS and DBBL-
Maestro/Cirrus card is secured by authentication through PIN(personal Identification
Number) pad with the POS terminals. All the card products of DBBL can be used in
other ATM and POS networks of the country and in more than 300,000 Cirrus ATMs
and 800,000 Maestro outlets worldwide.
3) Enjoy benefit of 50 ATMs(Automated Teller Machine) from the beginning which
will increase by same number every year You can find DBBL ATMs beside your
home, in your office premise, nearby market, kacha bazaar, university, college &
school premises, Airport, Railway stations etc., throughout the country. All the ATMs
can accept DBBL-NEXUS Debit card, DBBL-Maestro/ Cirrus Debit card and DBBL
Credit card.

Using any of the DBBL ATM pools any where in the country, you can perform
the following:
 Account balance enquiry
 Cash withdrawal-24 hours a day, 7 days a week, 365 days a year

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

  Cash deposit to a certain number of ATMs any time
 Mini statement printing
 Statement request
 PIN(Personal Identification Number) change
 Request for Cheque Book
 Fund transfer within your own accounts
 Fund transfer within your pre-selected accounts/ business partners
 Third party fund transfer
 Payment of mobile/ T&T phone, Gas, Electricity, Water, Internet, Credit card
bills from your savings/current account
 Payment of school/ college/University fees by debiting your savings/current
account

 Purchase of activation number for Mobile/ Internet pre-paid cards.

4) Enjoy benefit of 500 POS( point of sale) terminals from the beginning and
increase of the same quantity in the subsequent years You can find DBBL POS
terminals in almost all the district towns/cities, your nearby shops, restaurants, hotels,
schools, colleges, universities, bus terminals, railway stations, travels agencies, ctc.,
throughout the country. All the POS terminals can accept DBBL-NEXUS Debit card.
DBBL-Maestro/ Cirrus Debit card and DBBL Credit card. You can find DBBL
Maestro/ Cirrus Debit card from any Maestro/ Cirrus network worldwide .This would
open access to more than 300,000 Cirrus ATMs in around 100 countries. You can
make payments for purchases in more than 800,000 Maestro outlets (POS terminals)
worldwide. Merchant,

Being a customer of DBBL, will get his bills credited to his account instantly.
Submission of bills is not required. You will enter into the era of Plastic money
through DBBL card services. This will eliminate the risk and hazard of carrying

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

cash.Low annual/ replacement/renewal fee for DBBL cards. Low commission for the
merchant for all types of transactions by DBBL cards. All the POS terminals and
ATMs are controlled by the world famous, secured & robust switching software-IST/
Switch of Oasis Technology ltd., Canada.

Through the Internet banking of DBBL, you can perform the following:
 Check account balance
 Take print-out of account statement for a particular period
 Transfer fund within your own accounts
 Transfer fund within your pre-selected accounts / business partners
 Transfer fund to third parties
 Make payment of mobile/T&T phone , Gas, Electricity, Water, Internet bills
from your account
 Make payment of School/College/ University fees by debiting your account
 Purchase activation number for Mobile/ Internet pre-paid cards
 Deposit loan installments
 Stop cheque payments
 Open an FDR( Fixed Deposit Receipt) account by debiting your savings/
Current /STD account
 Submit L/C application on-line
 Enquire Foreign Currency Exchange rates
 Enquire interest rates
 Acquire information on all our products

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

5.2 ONLINE BANKING IN SOME OTHER BANKS:

To figure out the quality of online banking services in Dutch-Bangla Bank Limited, I
collect data on ‘Online Banking’ of three different banks’ branches located in Dhaka.
I try to find out what kind of online banking facilities they provide in Bangladesh.
These banks are:
 Standard Chartered
 State Bank of India
 Trust Bank Limited
Here is a short description of online functions of these three banks.

STANDARD CHARTERED:
The online service of Standard Chartered is considered one of the most modern online
banking services in the banking sector. Standard Chartered offers the clients the most
modern online banking services whenever they want to, wherever it is needed. Online
service of Standard Chartered is convenient, simple & secure.

ADVANTAGES OF ONLINE BANKING IN STANDARD CHARTERED:

Online banking of Standard Chartered is simple & secure and it is absolutely free of
charge. With online banking, the account holder can access any of the basic banking
services that they require, 24 hours a day, 7 days a week, and 365 days a year.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

ONLINE SERVICES:
The basic online services are immediately available when a client open an account or
have a credit card of Standard Chartered. These services include:
(a) Viewing account information.
b) Print out account statement from any branch.
c) Online cash deposits, cheque payments or fund transfers at any branch.
d)In addition, online clearing of cheques (Cheques issued to 3rd party) are also
honoured at any branch, i.e.; Standard Chartered’s cheques can be payable at any
branch of this bank in Bangladesh. However, for getting all the online services over
‘Internet’ to access anytime, at anywhere the account holder must fill-up a
registration form at Standard Chartered’s Website.The additional online services that
the account holder gets after the registration are stated below:
ACCOUNT SERVICES:
The account holder can request a checkbook, request an account statement by mail
and ascertain the status of cheques that the account holder issued.
FUND TRANSFERS:
The account holder can set up standing orders to make the fund transfer process
simpler and save time.
PAYMENTS:
The account holder can make credit card payments from his / her standard Chartered
account.
CARD SERVICES:
With online banking, the account holder can view his / her complete credit card
details. Also, the account holder can view credit card statement, determine the
minimum account due, request for a credit limit increase and even make an online
card payment.

PERSONAL UPDATE:
The account holder can change his / her password as and when they want to.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

STATE BANK OF INDIA:
State bank of India (SBI) started its operation just a few years back in Bangladesh.
And, this bank try to give all modern banking services to its clients. Online banking is
one of that services that contribute a lot in the progress of this bank. Online SBI is
SBI’s Online banking portal, which provides secure access to the accounts from
anywhere in the world. At Online SBI , the account holder can perform almost all
transactions for which they need to visit a branch.
For example, they can:
 View account information.
 Generate account statement.
 Verify cheque status.
 Transfer funds to own SBI accounts across the country.
 Transfer funds to third party (beneficiary) SBI accounts across the country.
 Issue demand drafts.
 Pay utility bills.
 Make mobile payments.

ONLINE SERVICES:

In Bangladesh, the bank is all online services are not actively practiced. The so
called ‘internet banking’ which is stated above is not present in full motion in these
4 branches. Only online cash deposit, cheque payment and online transfer of funds
are fully activated. Online clearing of cheques of SBI are not available in these
branches. However, through ‘Online SBI Global’ registration one can get the
opportunity to have all online services provided by State Bank of India. No specific
fee has charged to get the online facilities in SBI.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

TRUST BANK LIMITED:
Trust Bank Limited is a new generation bank providing most of the modern banking
services to its clients. Online banking is present in all the 27 branches of this bank.
However, not all online services are provided by this bank.
ONLINE SERVICES OF TRUST BANK:
Trust Bank provides cash deposit, cheque payment & transfer of funds from one
branch to another or from one account to another. Trust Bank is not capable to honor
the cheques of any other branch of this bank through online clearing. That is, one
branch’s cheque payment (to 3rd party) can not be made by another branch of Trust
Bank.
ONLINE BANKING FEES:
In Trust Bank, Online facility is active for the clients whenever they open an account
in the bank. There is no fee required to availed online facility. However, the account
holder must pay while making an online transaction.
CHARGE RATE PER ONLINE TRANSACTION:

1) Processing Fee: Taka. 50.00

2) VAT Charge: Taka. 08.00
Total: Taka 58.00

5.3 A COMPARATIVE STUDY ON ONLINE BANKING:

To find out the online banking quality of Dutch-Bangla Bank Limited & three other
banks’ (Standard Chartered, State Bank of India, Trust Bank Limited) online services
are studied.
In the following table, a comparative study has been made on ‘online services’ of
these four banks.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

TABLE 12: A COMPARATIVE STUDY ON ONLINE BANKING.

Highlighting Dutch-Bangla Standard State Bank of Trust Bank

Areas Bank Ltd. Chartered India Ltd.
(1) Online Applicable Applicable Applicable Applicable
Cash
Deposit
(2) Online
Cheque Applicable Applicable Applicable Applicable
Payment

(3) Online Applicable Applicable Applicable Applicable

Transfer
(4) Online Not Applicable Not Applicable Not
Clearing of Applicable (Applicable, Applicable
Issued only if
Cheque ‘OnlineSBIGlob
al’ is active)
(5) Registration is Registration is ‘OnlineSBIGlob Registration
Registration required for required for al’ registration is facility does
getting all getting all required to get not exist.
online online all online
facilities over facilities over services of SBI.
‘Internet’. ‘Internet’.
(6) Online On-Line No fees are No fees are On-Line
Banking Fees charge is required. required. charge is
applicable applicable.
recently.

5.4 SECURITY WITH ON-LINE BANKING:

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

DBBL Data Center is equipped with world’s number ‘one’ networking equipment
from CISCO, such as switch, router and PIX firewall. The internet user will only be
able to access the Internet Banking if he is allowed by two firewalls- such as Check
Point Firewall and CISCO Firewall. These firewalls will only allow the http and https
traffic.
DBBL’s Internet Banking web server is certified by 128-bit data encryption SSL
(Secure Socket Layer) server certificates issued by Verisign. Inc, USA. So when a
customer hits our web site, the web browser automatically checks that the certificate
of the server and the public ID are valid. Then his request will be executed with high
level encryption.
Login ID of internet banking is mapped with the Customer ID, so there is no change
to get other account with his Login ID.
Transaction Limit has been set with each Login ID. So customer can do daily certain
amount of transaction which has been specified in the account product.
Customer’s Login ID of the Internet Banking and his password will be printed in
security PIN mailer and sent to the customer, so that he could only access his account
with proper authentication.

CHAPTER 5
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
TERMS AND CONDITIONS OF DBBL ONLINE BANKING

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

6.1 TERMS &CONDITIONS:
These terms & conditions provide information about the DBBL internet banking
service provided to user by Dutch-Bangla Bank Limited and set out the rights and
obligations of the user and DBBL, in connection with the use of DBBL internet
Banking service. In the event of any conflict between these Terms & Conditions and
the rules and regulations governing the user’s account with DBBL, these Terms
&Conditions shall prevail.

APPLICATIONS FOR DBBL INTERNET BANKING:

These terms & conditions form the contact between the user & DBBL for using
internet Banking. The user shall apply in the prescribed form for use of internet
Banking. DBBL at its sole discretion to accept or reject any such applications.
By applying for internet banking for the first time, the user acknowledges and accepts
these terms & Conditions. Notwithstanding anything contained herein, all terms &
conditions pertaining to the accounts shall continue to apply.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

INTERNET BANKING USERS LOG IN ACCESS, PASSWORD &
SECURITY:
DBBL will provide the customer with unique customer identification (customer ID)
& a temporary PIN (password) in the first instance.
As a safety measure, the user, as a customer should immediately change password
upon his/her first login. User is requested to change his/her password frequently
thereafter as far as possible.
The customer acknowledges that the login ID (customer ID) and the password
selected act as user has authorized signature. This signature authorizes and validates
directions given just as an actual written signature does.
User is response for maintaining the confidentially of his/her login ID & password.
User should agree that he/she will not under any circumstances disclose his/her
password to anyone, including anyone claiming to represent the Bank or to someone
giving assistance on a technical helpdesk in connection with the service. It should be
clearly understood that Bank employees do not need user’s password for any reason
whatsoever.If users gives his/her password to anyone or fails to safeguard its secrecy,
he/she does so at his/her own risk because anyone with user password will have
access to his/her accounts.If user forgets the internet Banking password, he/she has to
request for issue of a new password by sending a written request to the information
technology division of DBBLIf customer’s password is lost or stolen, or is known by
another individual, he/she must notify DBBL immediately.
The user agrees and acknowledges that DBBL shall in no way be held responsible or
liable if the user incurs any loss as a result of information being disclosed by DBBL
regarding his accounts or carrying the instruction of the user pursuant to the access of
the internet Banking and the user shall fully indemnify and hold harmless DBBL in
respect of the same.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

SERVICE SOFTWARE & HARDWARE REQUIREMENTS:
User is solely responsible for the maintenance, installations & operation of user’s
computer and for the software used in accessing internet Banking.
DBBL shall not be responsibility if the internet Banking system does not work
properly due to the failure of electronic or mechanical equipment or communication
links, telephone or other interconnect problems, normal maintenance, unauthorized
access, theft, operators errors, severe weather, earthquakes, floods and strikes, or
other labor problems.

DBBL will not be held responsible for any computer virus that’s affects customer’s
computer or the soft while using internet Banking or by accessing internet Banking
through the World Wide Web (WWW).

CHARGES:
Charges are subjected to change from time to time at DBBL’s discretion.
DBBL reserves the right to change and recover from the user relevant service
charges, as may be fixed time to time. The user hereby authorizes DBBL to recover
such charges from his or account(s).

UNAUTHORIZED ACTIVITIES:
Upon obtaining customer ID & password, user is requested to check the list of his or
her accounts with DBBL. If any of user account is missing, must inform this to
DBBL immediately. If a third party account is linked to user’s ID, must inform this to
DBBL also. Do not access it or do not perform any transaction on that account. Such
activities, if done, will be treated as fraudulent activity.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

If user believes unauthorized transactions are being made with his/her accounts,
he/she should change the password immediately & notify the DBBL

The user should check the statements for his/her accounts for any unauthorized
transaction. In case of any discrepancy in details of any transactions carried out in
respect of the account, in the event user should immediately inform DBBL in writing.

ON-LINE TRANSACTIONS & UTILITY BILL PAYMENT:

User shall be responsible for all transfers transactions, opening term deposit (TD)
account &standing instruction initiated through Internet Banking.
No third party transaction is allowed except utility bill payment through DBBL
Internet Banking.
The utility bill payment services is only available to customers of the DBBL Internet
Banking service & shall cover all the utility bill payments of different utility service
provider(s) (Billers) as mutually agreed between DBBL & the utility service
provider(s).
The user should accept that he/she would be responsible for putting in the correct
amount for the fund transfer request. In such case, DBBL will not be liable for any
incurred arising out of or relating to the customer entering wrong accounting number
& amount.
Upon DBBL decision, there will be a transaction amount limit through internet
banking. Maximum amount of transaction limit can be subjected to change from time
to time at DBBL discretion.

Any transaction made after working hours or on public/bank holidays, the transaction
value date will be the next working day.
No transaction is allowed from a non-convertible taka account to a convertible
account.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

Any conversion rate of any foreign currency shown and interest rate are only for
customer’s convenience. It cannot be taken as price quote from bank’s end.

MAINTENANCE OF SUFFICIENT FUND:

The user shall ensure that there are sufficient funds (or prearranged credit facilities)
in his or her account for transactions through the Internet Banking.

DBBL shall not be liable for any consequences arising out of its failure to carry out
the instructions due to inadequacy of funds and/or credit facilities.

ANTI MONEY LAUNDERING:

Customer should agree & conform that he/she will not use these internet banking
facilities for money laundering or violate any law relate to the money laundering.

DBBL reserves the right to demand explanation from the user regarding any matter
pertaining to money laundering law of the country.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

6.2 PROPRIETARY RIGHT:
The user acknowledge that the software underlying in the internet banking as well as
other internet related software which are required for accessing internet banking are
the legal property of the respective vendors.
The permission given by DBBL to access internet banking will not convey any
proprietary or ownership rights in such software.
The user shall not attempt to modify, translate, disassemble, decompile or reverse
engineer the software underlying internet banking or create any derivative product
based on the software.

CHANGES OF TERMS:
DBBL shall have the absolute discretion to amend or supplement any of the terms at
any time. Such change to the terms shall be communicated to the user. By using any
new services as may be introduced by DBBL, the user shall be deemed to have
accepted the changed terms.

6.3 GOVERNING LAW:

These terms and/or the operations in the accounts of the users shall be governed by
the laws of Bangladesh, in force.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

DBBL may, in its absolute discretions, commence any legal action or proceedings
arising out of the terms for internet banking in any other court, tribunal or other
appropriate form, and the user here by consents to that jurisdiction.

TERMINATION OF INTERNET BANKING:

The user may request for termination of the internet banking any time by given a
written notice of at least 15 days to DBBL The shall take effect on the completion of
the 15 days.

BREACH OF TERMS & CONDITIONS:

User must compensate for any loss that occurs as a result of his/her breaking any term
of these agreements.

PRECAUTIONARY NOTE:
In order to prevent unauthorized transaction through internet banking service, users
are advised to strictly maintain the following:
The password should not be written anywhere. User should make sure that no one is
physically watching his/her passwords when he/she is logging in. It is important to
remember to click ‘log out’ after completing his or her internet banking session. User
should not leave his/her PC unattended with the browser running and a valid user
name & password cached as in such case any one can gain access to the account.

CHAPTER 6
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
 SOCIAL RESPONSIBILITY OF DBBL

7.1 ACTIVITIES OF DUTCH-BANGLA BANK FOUNDATION (DBBF):

The ethos of DBBL for pursuing its activities in social arena has got further
momentum with your enthusiasm and support. Dutch-Bangla Bank Foundation
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
(DBBF) is consistently pursuing its objective of being active in those social areas
where it is needed most. The Foundation carries out diverse social and philanthropic
activities in the field of education, health, conservation of nature, creation of social
awareness, rehabilitation of distressed people and such other programs to redress
human sufferings. It also promotes different socio-cultural and sports activities. Your
Board of Directors in order to discharge its corporate social responsibilities in a
greater perspective continued its contribution amounting to 5.00% of Bank's profit
after charging loan loss provision to Dutch-Bangla Bank Foundation (DBBF).

It is important that citizens of a society enjoy the full benefits that society offers. A
society, in turn, flourishes when its citizen can contribute their fullest potential. The
well-being of individuals is jeopardize when normal developmental processes are
interrupted by personal crisis, poverty, unemployment, poor health and inadequate
education. Dutch-Bangla Bank Limited (DBBL) is the first Bangladeshi-European
joint venture bank in Bangladesh addresses social concerns that threaten the structure
of society and redress social conditions that adversely affect the well-being of people
and society.

DBBL practice thus encompass the professional activities of helping individuals,

families, groups, organizations, and communities to enhance or restore their capacity
for optimal social functioning and of .creating societal conditions favorable to this
goal. Dutch-Bangla Bank Foundation (DBBF) was established on 3rd June, 2001 to
perform humanitarian works like rehabilitation of the destitute and neglected portion
of the society specially grassroots level poor in right track. Aim and objectives of
DBBF are as bellow.

7.2 VARIOUS ACTIVITIES:

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

Dutch-Bangla Bank Foundation has adopted various programs to make fruitful
the aims and objectives:

 Health
 Education
 Information Technology
 Disaster
 Donation
 Recognition for DBBL's CSR

HEALTH:

 DBBL distributes the Treatment Cards to 50 HIV/AIDS positive patients

 HIV/AIDS Assistance Program
 Smile Brighter Program
 Support to ACID & Dowry Victims
 Vesico Vaginal Fistula (V.V.F) operation to improve women reproductive
health
 DBBL donates a DNA detection machine to Bangabandhu Sheikh Mujib
Medical University
 DBBL stands by disabled and underprivileged children
 DBBL Smile-Brighter program starts in Dhaka City
 DBBL provides medical supports to HIV/AIDS

EDUCATION:

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

  DBBL has awarded scholarship to 200 meritorious and needy students
 Scholarship program for the meritorious and needy students
 Blind Education and Rehabilitation Organization (BERDO)
 International Mathematical Oly
 DBBL donates books for Bangabandhu Sheikh Mujib Medical University
 DBBL has donated books for Dhaka University Central Library

DISASTER:

 DBBL has donated Tk. 25 lakh for the victims of devastating landslides in
Chittagong
 DBBL donates 130 bundles of GCI sheets to Noakhali district
 DBBL donates 700 bundles of high grade GCI sheets to Gaibandha and
Rangpur districts
 DBBL has distributed blankets among the cold-affected

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

 CHAPTER 8

8.1 FINDINGS

THE FOLLOWING MATTERS NEED TO BE HIGHLIGHTED IN THE CONTEXT

OF ONLINE BANKING :

 Dutch-Bangla Bank Limited enjoys real time online banking system.

 Before online charge of DBBL was not applicable but now it’s applicable.

 Dutch-Bangla bank has strong financial back up & resources of IT that it is

easy for to provide all kind of online services.
 DBBL enjoys 150 ATM booth all of the Bangladesh.

 The clients of DBBL enjoy DBBL Debit card, Mestro card and Visa card.

 End of 2008 the number ATM booths of DBBL will be 350 (approx.)

CHAPTER 9
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
9.1 LIMITATIONS

THE LIMITATIONS OF DUTCH-BANGLA BANK LIMITED ARE GIVEN BELOW:

1) In Dutch-Bangla Bank, only online cash deposits, cheque payments, and online
transfer of funds are possible. In limited basis, account holders information &
bank statement can be generated in any branch with the permission of the
manager. Total online solution is not currently available.
2) The number of current account holder is relatively fewer than savings account.
Mainly businesspersons & traders (Current account holders) need lots of
transaction outside their cities & towns. Due to less current account holders, its
(Baburhat branch) online transaction rate is lower than the satisfaction level.
3) Clients can only withdraw deposit by using ATM Booths but cannot deposit.
All types of ATM cards valid in Bangladesh.

4) Lack of supervision of ATM Booth.

10.1 CHAPTER 10
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
 RECOMMENDATIONS

THE FOLLOWING ARE SOME RECOMMENDATIONS THAT CAN BE UTILIZED BY THE BANK
TO PROVIDE BETTER ONLINE SERVICES TO THE EXISTING & POTENTIAL CLIENTS OF THE
BANK:

RECOMMENDATION 1:
To increase the number of savings and current account holder in order to fulfill banks
target deposits.
RECOMMENDATION 2:
As a new generation bank, the service charge or fee of online transactions is relatively
low. It needs to be adjusted to compete successfully in online service with other
banks. ‘Charges per online transaction’ will be profitable for the bank.
RECOMMENDATION 3:
The bank needs to highlight more about how to deliver more information about
online services to the clients.

RECOMMENDATION 4:
To modify ATM Booths that can perform both dispense and receive deposit.

RECOMMENDATION 5:
Near ATM Booth one officer may be recruiting for open new account.
RECOMMENDATION 6:
ATM cards should valid both home and abroad.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

 CHAPTER 10

CONCLUSION

Online banking is now getting more importance in banking sector. Today’s world of
business is much more dominated by IT. The people of this century are more
compatible with the new technological advancement. Banking sector is now vastly
uses all modern technologies in transactions. Already a fully automated banking
transaction is practiced in the banks of developed countries.

In recent days, even in Bangladesh private bank like Dutch-Bangla Bank Limited
(DBBL) provide all kind of online banking facilities to their clients. Therefore, it is
the right time for Dutch-Bangla Bank Limited to sincerely think about the up
gradation of their online services to maintain number one position in online banking.

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

 BIBLIOGRAPHY

I studied the following prospectus and visited the following websites for gaining
necessary information and data that helped me to prepare the report.

o Prospectus: Dutch-Bangla Bank Limited.

 Web Sites:

 www.dbbl.com.bd
 www.onlinesbi.com
 www.clickz.com
 www.epays.com

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”

“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”
“PERFORMANCE OF DUTCH BANGLA BANK LIMITED IN ON LINE BANKING”