Infosys BPO Finance and Accounting (F&A) Practice

As finance functions seek to keep pace with mounting business and regulatory demands, the CFOs are expected to drive effectiveness, provide
‘financial conscience’ and make finance function lean and efficient. Additionally, the board expects them to provide a financial structure which is
agile, connected with the rest of the organization, automated and completely metric driven. Infosys BPO has been first choice of CFOs aiming to
achieve the desired state of finance function through transformational outsourcing partnerships. Across the globe Infosys has been working with
leading CFOs in providing them with innovative business process management solutions that can help transform their finance organization into a
world-class function in terms of role, performance and finance functional cost structure.

Infosys BPO F&A Practice Service Offerings

Since its inception in 2004, F&A practice has F&A activity spectrum- from pure-play Gartner’s F&A Magic Quadrant, Everest FAO
been one of the largest and fastest growing transactional services to high-end services PEAK Matrix and other analyst reports are a
segments in Infosys BPO, contributing to such as SEC reporting, SOx compliance, Tax, testimony to our completeness of vision and
over 40% of annual revenues. The practice VAT, GAAP-IFRS convergence support etc. Our execution capabilities.
offers the entire gamut of processes across consistent leadership position rankings in the

Enterprise Reporting,
Procure to Pay Order to Cash Record to Report Analysis and Planning
and Others
• Supplier Management • Customer Data Management • Fixed Asset Accounting • Planning, Budgeting and Forecasting Support
• Catalog Management • Quote and Order Processing • Project Accounting • Financial Analysis -Sales, Products, Markets,
• Pre-order and Post-order Processing • Credit Analysis • Investment Accounting Revenues, Profit, Margin & Cost
• Fulfillment Support • Real Estate Accounting • Performance Reporting & Decision support
• Invoice & Claims Processing • Billing & Collections • Lease Accounting • Audit Support
• Payment Processing • Cash Application • Cost Accounting • SOx Compliance Support
• Vendor Helpdesk • Customer Query Helpdesk • General Ledger Accounting • Regulatory Reporting Support
• Claims/ Returns processing • Reconciliations –Intercompany, Bank • Taxation Accounting
• Book Closure • VAT Accounting, Reporting
• Financial Reporting
• Treasury Support – Cash Management,
Forex Exposure etc

Snapshot of our F&A Credentials

90+ 22 30+ ~14500 4800+ Procure to Pay,

5600+ Order to Cash,
Yearly transactional volumes handled:
25 Million + Invoices processed/year
Global Clients, Delivery Centers Clients serviced F&A professionals 1900+ Record to Report
2000+ ERAP $80 Billion + payments processed per year
includes 25 across the world from On-site and worldwide No of receipts applied in a year: 3.3Million+
in Fortune 500 Near Shore Centers 200+ Tax & Compliance
Support No of a/cs reconciled: 781,000+
No. of JEs Posted/year: 750,000+

Some of our Key Investments in the F&A Outsourcing Space

We have been continually making key investments in our practice to improve domain capabilities and seek out improvement opportunities that
deliver value to clients. Some of these investments are:
• Setup of Global Finance Centre of opportunities and assume end-to-end CFO with Technology Providers on areas ranging
Excellence (FCoE) for enhancing domain metric ownership from Mailroom management, E-Invoicing,
competence (training/certification) and • One F&A Suite: Industry leading portfolio Business Intelligence and Cloud ERP
thought leadership development of F&A Key Solutions comprising of • Independent Risk Management,
• Comprehensive internal benchmarking Transaction Enablers, Governance Compliance and Quality Assurance Team
exercise covering 540+ metrics to assist & Compliance Solutions, Analytics • A transparent and holistic Process
in developing ‘Benchmarked process & Frameworks, Business Platforms etc., Progression modelTM (PPM) framework to
pricing model’ and providing credible complemented with global partnerships transform F&A engagements
inputs for service enhancement
• Operational Analytics to mine business
insights, uncover value creation

infosysbpo.com
Our CFO solutions are modelled on the ‘Process Progression ModelTM (PPM)’ Framework:
Globally optimal Leverage technology
Upfront optimization delivery model multipliers Smart Operations Decision Insight Center

• Process-aligned delivery • Consolidation into • Workflow, automation • Six Sigma / Lean projects • Unified Global Dashboard
structure and harmonization global transactional hub and business support tools • Continuous Improvement • Real-time KPI’s with Drill-down,
• Best practices incorporation supported by near-shore/ • Business platform solutions • Benchmark to ‘best in class’ trends
• Controls review on-shore delivery • Cloud-based offerings • Operations best practices • Supports business insights via
• Infosys F&A Smart Process footprint leading and lagging indicators
Catalogues

Benefits

Financial Parameters Technology People Business Partnership

• Better Working Capital • Better value for technology • Widen resource base • ‘No surprises’ culture
management investments • Deepen skills to support finance • Insights to business
• Finance functional cost reduction • Automation tools to deliver process and business organization • Ownership of end to end financial
• Revenue protection • Efficiencies and effectiveness • Right skilling & leveraging performance metrics
• Variable cost structure • Higher Straight-through-Processing resource base • Increased participation in strategy
• Robotics Process Automation & decision making

Track Impact Technology Move to Impact

business bottom as a variable Business
metrics line Multiplier cost Outcomes

Case Study - Transformation of Global SSCs of a Global Electronics Major • Consistently ranked in the
Leadership Position of Gartner’s
Client Profile: Global electronics major generating revenues of €25bn, employing 120,000+ employees in Magic Quadrant for F&A BPO
over 70 countries
• Positioned in the Winner’s Circle
Infosys BPO Solution:
of F&A provider in ‘F&A Blueprint’
• Started with re-badging of 1400 FTEs in Poland, Thailand & India
• Consolidated 3000+ FTEs across 10 global delivery centers supporting end to end F&A processes
by HFS
• Rebadging of resources in Netherlands, Japan and setting up of new delivery centers in Brazil & South Africa • Rated as market leader in Platform
• Taking end-to-end ownership of service metrics & defined KPIs for finance performance tracking consolidation in ‘F&A Outsourcing
• Global optimized delivery model implementation by secondary transfer of activities from International
report’ By Nelson Hall
centers to low cost delivery centers
• Implemented Rule Based Controlling model to support controllers’ focus on business partnering
Benefits Delivered to the Client:
• 92% processes from 400 BUs in 40+ countries consolidated and harmonized in Infosys delivery centers
• Identification and implementation of 110 transformation initiatives and creation of future transformation
roadmap
• Implemented Infosys suite of technology tools to automate the process
• Movement to transaction based pricing model
• Support in disentanglement of a business unit for divestment
• Embarked on a joint program to deliver savings of €40 Mn through transformation

About Infosys
Infosys is a global leader in consulting, technology, outsourcing and next-generation services. We enable clients, in more than 50 countries, to stay a
step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating
breakthrough solutions that combine strategic insights and execution excellence. Visit www.infosys.com to see how Infosys (NYSE: INFY), with
US$8.25 B in annual revenues and 165,000+ employees, is helping enterprises renew themselves while also creating new avenues to generate value.
Infosys BPO, the business process management subsidiary of Infosys, provides a broad range of enterprise and industry-specific services. We deliver
transformational benefits to clients through our proprietary Process Progression ModelTM (PPM). These benefits include cost reduction, ongoing
productivity improvements and process reengineering.

For more information, contact infosysbpo@infosys.com www.infosysbpo.com

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