GENERAL TERMS AND CONDITIONS

FOR CLIENTS
eForm GTCSBJ07-2020
Effective Date: July 27, 2020

THESE GENERAL TERMS AND CONDITIONS (HEREAFTER REFERRED TO AS THE “PIN” means personal identification number, being a series of numbers used to
‘TERMS AND CONDITIONS’) STATE THE RULES THAT GOVERN YOUR authorize transactions in conjunction with a debit card or via Internet Banking
RELATIONSHIP WITH SAGICOR BANK JAMAICA LIMITED (HEREAFTER Facilities.
REFERRED TO AS ‘THE BANK’). PLEASE TAKE THE TIME TO READ THIS “Point-of-Sale” means the retail payment system whereby an electronic
DOCUMENT CAREFULLY. BY SIGNING SAGICOR’S ACCOUNT OPENING FORM transfer of funds is used in the purchase of retail goods and services by an
OR USING OUR PRODUCTS AND SERVICES, YOU ACKNOWLEDGE AND AGREE electronic device used by merchants, retailers and service providers to transmit
THAT YOU HAVE RECEIVED, READ AND AGREE TO BE BOUND BY THE requests for authorization and settlement of transactions by the use of the
PROVISIONS OF THESE TERMS AND CONDITIONS. Account Holder’s Card issued by the Bank and evidenced by use of an Access
Code or the use of Credit Cards issued by the Bank.
A. GENERAL TERMS AND CONDITIONS
1. Definitions and Interpretation “Regulatory Authority” includes but is not limited to the Bank of Jamaica, the
Unless the context otherwise requires throughout these Terms and Conditions: Financial Services Commission and the Minister with responsibility for Finance,
(a) words reference to the singular includes the plural and vice versa; (b) as well as any agent acting on behalf of such persons and any other person who
reference to a gender includes every other gender; (c) the word “person” may by law be given power to regulate or supervise the activities of the Bank or
includes any individual, company, firm, partnership, joint venture, association, its affiliates.
sole proprietorship, trust or any incorporated or unincorporated entity; (d)
words such as ‘you’, ‘your’ and similar words mean the Account Holder and “Standing Order” means an instruction given to the Bank by an Account Holder
words such as ‘we’, ‘our’, ‘us’ and similar words mean the Bank; (e) unless the to pay a set amount at regular intervals from the Account Holder’s account to
context implies otherwise, references to an account or bank account includes a another of the Account Holder’s accounts or to a third-party beneficiary.
term deposit, certificate of deposit, savings account or current account; and (f)
the following expressions have the meanings stated hereunder: “Sweep Facility” or “Sweep” means an instruction given to the Bank by an
Account Holder for the periodic automatic sweeping or transfer of funds from
“ABM” means an automated banking machine operated by the Bank or any one account to another.
other bank or financial institution participating in an electronic payment
network accessible using a Debit or Credit Card. In these Terms and Conditions the headings which accompany clauses are for
convenience and reference only, and are not intended to define or limit the
“Access Code” includes any Personal Identification Number (PIN) or any meaning, scope and contents of these Terms and Conditions.
combination of letters, numbers and special characters that are required to
access an account through an ABM or Point-of-Sale device or other means as 2. Application of Terms and Conditions
may be permitted by the Bank from time to time. These Terms and Conditions apply to all the bank’s products and services,
whether existing or future unless any specific terms and conditions applicable
“Account Holder” including a joint account holder, means a Person who is a to an account state otherwise. These Terms and Conditions amend and replace
customer of the Bank. the general terms previously applying in respect of accounts previously held
with Pan Caribbean Merchant Bank Limited, PanCaribbeanBank Limited and
“Adult Account Holder” means an Account Holder who has attained Eighteen RBC Royal Bank (Jamaica) Limited but do not apply to any product offered by
(18) years of age or such other age as the Bank may determine in its discretion. any Affiliated Company. These Terms and Conditions are to be read in
conjunction with the specific terms and conditions (if any) of any products or
“Affiliated Company” in relation to the Bank means a company which is a services provided by the Bank; in the event that there is a conflict or
member of the Sagicor Jamaica Group of companies or a member of the inconsistency between any specific terms and conditions and these Terms and
Sagicor Financial Corporation Group of companies. Conditions then the specific terms and conditions will prevail to the extent of
any such conflict or inconsistency.
“Business Day” means a day on which the Bank is open for Business and
excludes Saturdays, Sundays and public holidays. 3. Deposits
Deposits to your account or items received for deposit or encashed for you are
“Card” means any debit card that is issued by the Bank to an Account Holder or received by the Bank as your agent and will be credited to your account subject
such Account Holder’s nominee. The term “Card” includes the Card number to receipt of unconditional final payment. If we do not receive final payment,
and the PIN unless otherwise specified. any item previously credited to your account may be charged-back to the
account without notice to you whether such item was encashed or deposited
“Cardholder” means any person to whom a Card is issued by the Bank. or already drawn upon. We shall not be responsible or liable to you for any loss
or destruction of an item in transit or otherwise or in the possession of others
“Internet Banking Credentials” includes any username, password, PIN or including any correspondent bank or collection agent.
access code used by an Account Holder to access the Bank’s Internet Banking
Facilities. 4. Waiver of Protest
You hereby waive all requirements of presentment, notice of dishonour or
“Internet Banking Facilities” includes the Bank’s official website, software default, protest, demand and notice of any kind with respect to all cheques,
programs and Internet Banking Credentials made available by the Bank which drafts, bills of exchange, promissory notes and other negotiable instruments
allows Account Holders to conduct banking business via the internet and to drawn, made, accepted or endorsed by you and delivered to us for any purpose
give electronic instructions to the Bank for the execution of transactions. whatsoever and you shall be liable to us in respect thereof as if presentation,
notice of dishonour and protest had been duly made or given.
“Minor Account Holder” means an Account Holder who has not attained
Eighteen (18) years of age or such other age as the Bank may determine in its 5. Fees and Charges
discretion. Our current fees and charges are set out in our Fee Schedule which may be
accessed on our website or at any of our branches at your request. We may
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 GENERAL TERMS AND CONDITIONS
FOR CLIENTS
adjust our fees and charges from time to time and will give you not less than 45 currency to buy another currency and to break any term deposit or other
days’ notice of any such adjustment unless the adjustment to our fees and instrument. We are also authorized at the request of any of our Affiliated
charges is due to: (a) a change in the fees or charges levied by third party Companies, to set-off any of your indebtedness to any of our Affiliated
service providers; or (b) changes in tax rates or fees and charges levied by Companies in the same manner aforesaid. The authorization granted by you
government agencies; or (c) changes to market rates where any fee or charge is herein is in addition to any right we have in law to combine or consolidate your
determined by reference to a market rate, in which event, you will receive accounts and liabilities or to set-off amounts owed to you by us against your
notice as soon as reasonably practicable. You hereby agree to pay the fees and indebtedness.
charges set out in the Fee Schedule for the applicable services used by you.
12. Joint Accounts
6. Debiting of Accounts An account held by more than one Account Holder is a joint account and you
It is understood and agreed that we are entitled to debit your account with any agree that the moneys in the account are held by you as joint tenants with the
tax obligations associated with the operation of the account as well as any fees right of survivorship and there will be no implied agreement to the contrary
and charges applied by us for the services provided, and this authority shall including irrespective of any signing authority or special arrangements with
include but not be limited to: (a) the authority to withhold income tax on respect to the operation of your accounts. A Joint Account Holder’s authority in
interest earned on any account and debit the account with the tax so withheld; respect of the joint account will otherwise cease on proper notification of that
(b) the authority to debit the account with General Consumption Tax on any Joint Account Holder’s death being provided to us. Your liability under an
charges associated with the operation of the account or services provided by us account held in joint names is joint and several, this means each and/or all
to you; and (c) the authority to charge against and deduct all banking and account holders are liable for the whole of the debit balance on the account
service charges and fees prescribed by us from the account, and we shall not be and we shall have the right to recover by suit or otherwise from all or any
liable for dishonouring items in the event the deduction of such charges and Account Holder the amount owing on the account. You hereby authorize us to
fees results in there being insufficient funds in your account to honour such accept for deposit to the account, moneys and items in the name(s) of or
items. belonging to any one or more of the joint holders on your account. You hereby
charge and we are hereby authorized, to charge and set-off moneys in the joint
7. Verification of transactions by the Bank account to satisfy any debt owed to us by any one or more of the joint Account
All transactions, including transactions performed using a Card, Internet Holders. In the event that we receive an Order of the Court or other legal
Banking Facilities or any other channels provided by the Bank, are subject to process which has the effect of charging or garnisheeing moneys standing to
verification by and at the discretion of the Bank. In the absence of an error or the credit of a joint account, it is understood and agreed that we are obliged to
misstatement, you irrevocably agree to accept the verification of the Bank as comply with the order of the Court.
final and conclusive evidence of the fact of and particulars of any disputed
transaction. Moneys held jointly in any account may be withdrawn by any one joint holder
or their properly constituted attorney or agent, and you hereby irrevocably
8. Agents authorize us to accept from time to time as a sufficient authority for any
You hereby authorize the Bank to use other banks, entities or other persons as amounts so withdrawn, any receipt, cheque or other document signed by any
we deem fit, as collection agents or correspondent banks in doing any act in one of the joint holders of your account, or their attorney or agent, without
connection with your business or otherwise as agents for the offering of such further signature or consent.
products and services as may be permitted by law
13. Authority to Act on Accounts
9. Availability of Funds Where an account is a joint account, each of the Account Holders has full
You will not be entitled as of right to draw against cheques or other items power to act alone in all matters related to the account including the provision
which are lodged to your account while they are subject to the possibility of of indemnities in relation to lost cheques. You also hereby authorize us to, and
nonpayment (‘un-cleared effects’). Where we, (at our discretion) accept we shall not be held liable for, accepting deposits to the account and/or for
instructions for withdrawal, transfer or payment out of any account, we are paying out, or refusing to effect payment of moneys from the account, on the
entitled to subsequently reject such instruction if it transpires for whatever instructions of any one or some only of you during your lifetime or on the
reason that there were, are or will be insufficient funds in the relevant account instructions of any survivor or survivors of the Account Holders or of the
when we intend to execute the instruction. This policy on availability of funds personal representative of the last surviving Account Holder.
will not, however, affect our right to charge-back the account or obtain
reimbursement for any item that is not finally paid for any reason whatsoever 14. Operation of Account
and you shall have an obligation to repay us where we have made payment You may operate your account by deposits, withdrawals, transfers, direct
against un-cleared effects and payment is not subsequently received for the credits, direct debits, automatic payments or any other type of deposit or
item deposited. payment authority acceptable to us, however, we shall have the right from
time to time to establish or vary the conditions for the operation of the
10. Honouring Withdrawals account, including but not limited to determining deposit and withdrawal
You hereby authorized us to honour any item or order drawn on your account procedures.
even though the signature thereon does not correspond exactly with your
specimen signature in our records. However, we reserve the right (in our 15. Computation of Interest
absolute discretion) to dishonour any item or order drawn unless the signature The rate of interest applicable to accounts is available in our Interest Rate
corresponds exactly with your specimen signature in our records. Sheet. . Our Interest Rate Sheet is updated regularly, you may view our latest
Interest Rate Sheet on our website or by requesting a copy at any of our branch
11. Set-off and Combination offices. Unless stated otherwise in the terms and conditions applicable to a
You hereby authorize us at our absolute discretion at any time and without particular product, we may adjust the rate of interest applicable to your
notice to you, to combine the balance of one of your accounts with the balance account on giving not less than 45 days’ notice to you, unless the rate of
of another of your accounts, so as to treat them as a single balance, and there interest applicable to your account is determined by reference to a reference
will be no implied agreement to the contrary. If you are indebted to us, rate or index, in which event, we will notify you of the rate change as soon as
including with respect to any contingent liability or bank charges, whether practicable. The accrual basis and balance used in the calculation of interest on
owed alone or with others, you hereby authorize us, without prior notice to funds held in your account, as well as the interest payment frequency, are
you, to set-off and apply any credit balance in any account, or any other available in our product information guides. In calculating interest during a
amount we owe to you, towards your indebtedness. For this purpose you calendar month or other applicable interest payment period we may deduct all
authorize us without prior notice and in any sequence, to transfer funds from transfers, withdrawals, fees and other charges against the oldest available
one account to another (including any joint account), to use funds in one deposits from your account.

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 GENERAL TERMS AND CONDITIONS
FOR CLIENTS
16. Receipt of Orders or Claims been are being or may be used for any unlawful activity or any activity which
Should we receive any claim, order, summons, lien, notice, injunction, we, in our absolute discretion, consider to be improper including but not
execution, restraint, levy or directive from a Court, tribunal or government limited to activities related to money laundering and the financing of terrorist
agency (hereinafter called “order or claim”), which in our opinion affects the activities; (c) we consider such suspension to be necessary or appropriate
account, then you specifically authorize us to comply with the terms of such having regard to directives and/or advice received from a Regulatory Authority;
order or claim to the extent that we determine is reasonably necessary, or (d) we otherwise consider such suspension to be in our or your best
without first giving you notice thereof and without questioning or determining interests.
the correctness or legitimacy thereof. You also agree that at our sole discretion,
we may refuse to honour or pay orders to withdraw or transfer sums from your 22. Correction of Errors
account and we may hold the balance therein until the order or claim is In the event of any error made by us in recording any entry to your account, we
disposed of in a manner which leaves the account unencumbered to our shall have the right to make the necessary correction and on the discovery of
satisfaction. such error may correct same by reversing or adjusting the entry as necessary
without notice to you and recover the amount due (if any) from you. We shall
17. Automated Clearing House/Networks not be liable to you for any loss or damage as a result of the error made,
Transactions involving Automated Clearing House Debits and Credits or other correcting entries or any steps made to recover any amounts due from you.
networks are governed by the agreements, rules and regulations of those
networks. We will not be responsible for any delay in refunds or other 23. Termination and Closing Account
inconveniences experienced by you arising from the operations of those You may close your account or discontinue any product or service by making a
networks. request to us in writing or by visiting any of our branches and speaking with a
relationship officer. Some products or services may attract fees and charges on
18. Instructions to the Bank termination as stated in the Product Guide or terms and conditions applicable
We may in our absolute discretion allow you to give instructions in respect of to those products and services. We may terminate any or all outstanding
any accounts by cheque, telephone, facsimile, Card or computer or by any transactions and may close any of your accounts in the event that we are of the
other written, electronically communicated or verbal method acceptable to us opinion that it is necessary, prudent or in our interest to do so. You will be
and we may require you to provide a written indemnity before making any given a minimum of five (5) days written notice of such termination unless
such facility available. You may verbally, in writing or otherwise request that termination is due to a breach of these terms and conditions by you or due to a
we effect funds transfers or give withdrawal instructions by wire or otherwise. directive from any Court or Regulatory Authority. Upon termination of your
You shall submit instructions and confirmation in the manner required by us account, we shall, at your risk, forward a cheque for the balance of funds (if
during normal banking hours. We reserve the right to refuse to accept any such any) in your account to your address in our records. Any items drawn or
instructions and you acknowledge that we are under no obligation to verify an presented for payment or deposit on your account subsequent to a notice of
instruction received and may act upon the instructions if we believe same to be termination may be declined by us and returned to you; we shall not be liable
properly authorized. You also agree that we are under no obligation to accept for dishonouring or returning such item.
such instructions and will not be liable for failure to transfer or withdraw funds
to or from your account if we believe that the instructions are unauthorized or 24. Statements and Verification
are unclear and our determination in this regard shall be final and conclusive. Unless you give instructions to the contrary, we will attempt to provide you
with monthly statements in respect of each of your accounts. You may also
19. Deposits Subject-to-Counting request an ad-hoc statement in writing or by visiting any of our branch
All deposits made by you or on your behalf which are not verified immediately locations. The fees and charges for the production and delivery of statements
by us are made subject-to-count by us or our agents. You agree that if the (where applicable) will be debited from your account or, in the case of ad-hoc
amount indicated on any deposit slip or advice differs from the amount statements, may be paid at the time of making the request. YOU SPECIFICALLY
determined by our later count, then our later count shall be final and AGREE THAT ALL STATEMENTS MAY BE MADE AVAILABLE OR DELIVERED IN
conclusive evidence as to the amount deposited. ELECTRONIC FORM VIA OUR INTERNET BANKING FACILITIES OR BY
ELECTRONIC MAIL. Where physical statements are generated, they will be
20. Minimum Account Balances and Transaction Limits delivered by ordinary mail to your address in our records. You may instruct us
We may from time to time in our absolute discretion and on not less than 45 to discontinue the generation and delivery of statements at any time by writing
days’ notice to you, establish or vary minimum balance requirements for to us or visiting any of our branch offices. Current account statements may be
accounts as well as limits on the number and value of transactions or specific accompanied by items paid (or copies thereof) and other evidence of debit
types of transactions across all product types unless the establishment or entries made against your account for the relevant period. You must verify the
change is due to the requirement of any market, exchange or third-party correctness of each statement once received and the correctness and validity
service provider in which event we will provide notice to you as soon as of all cheques, other evidence of debit entries and/or vouchers received from
reasonably possible. In the event that the balance of your account falls below us.
the minimum account balance established by us, you hereby specifically
authorize us to either: (a) transfer the balance of your account to another type 25. Non-Receipt of Statements
of account selected by us; or (b) to close your account and pay the balance If you have not received a statement, whether in electronic or physical form
thereof to you either by cheque or electronic funds transfer. The bank shall also and whether or not accompanied by any cheques, other evidence of debit
not be liable for any loss or damage arising as a result of the enforcement of a entries and/or vouchers relating to it by the end of the cycle established by us
minimum balance requirement or transaction limit. Our discretion to introduce for the sending of statements, then you must arrange for the collection of the
or vary minimum balance requirements or transaction limits shall not include statement or a copy thereof from us. It is understood and agreed that whether
any obligation or requirement so to do, and unless otherwise agreed in writing or not you actually collect the statement from us, the statement and any
to the contrary, we may opt not to enforce any minimum balance or accompanying cheques, other evidence of debit entries and/or vouchers shall
transaction limit and shall not be liable to you for so doing. be deemed to have been received by you by the 5th day after the cycle
established by us for the sending of statements. If you instruct us to generate a
21. Suspending Transactions physical statement and not to send same by ordinary mail then the statement
Transactions on your accounts including but not limited to, withdrawals and shall be deemed to be delivered on the day after the statement date.
the honouring of cheques and instruments, may be suspended by us in whole
or in part where: (a) we are of the opinion that suspension would facilitate our 26. Returned Statements
or your compliance with an order by a court or other competent authority in If we send statements to you, whether by electronic or ordinary mail but same
relation to your accounts; (b) we reasonably believe that your accounts have are returned to us or we receive a report that such mail has not been delivered

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 GENERAL TERMS AND CONDITIONS
FOR CLIENTS
on two (2) or more consecutive occasions, then we may (but shall not be B. CURRENT ACCOUNTS
obliged) to cease sending statements to you and all future statements 1. Cheques
addressed to you shall be treated as being held by us on your instruction. You agree to accept responsibility for safeguarding cheque books issued to you
by the Bank to ensure that unauthorized persons are unable to gain access.
27. Errors in Statements You shall be liable for all costs, expenses and losses incurred by you or by the
You must notify us in writing of any alleged omissions or errors in your Bank as a result of unauthorized use of cheques or cheque books issued to you
statements within fifteen (15) days of the date of the statement. At the and the Bank shall be entitled to charge all costs, expenses or losses incurred to
expiration of the aforesaid fifteen (15) day period, the said statement shall be your account. All cheques and other payment items used with respect to your
conclusive evidence against you that the statement is correct (except regarding accounts shall be drawn on cheque leaves supplied by the Bank or otherwise
any alleged errors, omissions, wrongful debits or inaccuracies notified as encoded in a manner satisfactory to the Bank. You agree to use only such
provided in this provision) and that the closing balance on the statement is cheques as may be drawn on cheque leaves supplied to you by the Bank or
correct and, subject to the notification exception above, the Bank shall be authorized by the Bank for use by you at the time the cheque is presented to
entitled to rely upon the statement and you release the Bank from all claims the Bank for payment. Charges for the supply of cheque leaves will be applied
which relate to the particular statement. You acknowledge and agree that the to your account.
reconciliation and verification of all statements and accompanying cheques,
other evidence of debit entries and/or vouchers (if any) relating to such 2. Stop Payment Orders
statements must be carried out by you in a manner and within the time Provided that you give written instructions to stop a payment, specifying the
stipulated in this clause as the statements shall be conclusive evidence against account number, payee, date, the amount and number of the instrument,
you with respect to such entries or items or the closing balance in the cheque, draft or item drawn on the account, we will make reasonable efforts to
statement where no notification of errors, omissions, wrongful debits or give effect to the stop payment order. We shall not be liable for failure to carry
inaccuracies has been given by you as required. out a stop payment order if: (a) you do not comply with all of our stop payment
requirements; or (b) if we decide not to stop payment on a certified draft or
28. Dormant Accounts official cheque from us; or (c) if we fail to stop payment on a postdated cheque,
An account shall be classified as a dormant account if there has been no draft or other item; or (d) if the instrument, cheque, draft or item is paid
withdrawal or deposit activity (other than debit or credit entries made by the through inadvertence or oversight, or through incorrect description, provided
Bank including debit entries relating to charges and taxes and credit entries we have, in good faith, followed the usual procedures for handling stop
relating to interest earned) on the account for a period of 1 year or current payment orders. We shall be entitled, but not obliged, to treat any oral
accounts and 2 years for savings accounts or such other period as the Bank may instruction to stop payment of a cheque or other item as not binding on us
determine in its absolute discretion from time to time. In the event that your unless such instructions are immediately confirmed in writing and
account is classified as dormant, you can re-activate it by visiting the branch at acknowledged by the Bank. Stop payment orders shall be ineffective if: (a) the
which the account is maintained. item has already been paid prior to issue of the stop payment order; or (b) you
have taken any other action to pay the item before the stop payment order
29. Notice of Withdrawals and Transfers becomes effective.
We may, in our absolute discretion, require you to give at least 3 Business Days
written notice of your intention to withdraw or transfer funds from your 3. Authorization to Honour Cheques
account. You specifically authorize the Bank to honour and comply with instructions in
relation to all negotiable instruments including cheques, drafts, bills of
30. Additional Terms and Conditions exchange, promissory notes, acceptances, and orders expressed to be drawn,
Separate terms and conditions may accompany specific products and services accepted, made, or given by you or the person(s) authorized and notified to the
offered by the Bank. By using our products and services, you expressly agree to Bank in a form acceptable to us, whether your bank account is overdrawn or
be bound by the terms and conditions applicable to the relevant product or any overdraft is increased by any payment thereof or in relation thereto, or is
service. otherwise in credit. The authority given hereunder is without prejudice to our
right under these Terms and Conditions to refuse to allow any overdraft or
31. Currency Conversions increase of overdraft and provided any such negotiable instruments, cheques,
Where you give us any instructions to perform any transaction which may drafts, bills of exchange, promissory notes, acceptances, and orders are signed
involve a conversion from one currency to another, we shall be entitled to by the person(s) authorized and notified in writing to the Bank.
effect such cross currency conversion at the Bank’s rate of exchange for the
given currency. 4. Overdraft
You are not authorized to overdraw your account without the written
32. Your Complaints authorization of the Bank. In the event the Bank in its discretion permits an
We welcome your complaints, if your experience at any of our branch locations overdraft, the Bank will be entitled and is hereby authorized, without notice or
or any of our products or services fails to meet your expectations, you may demand, to charge fees and/or compound interest on the amount of the
make a complaint by: (a) visiting one of our branch locations; (b) calling our overdraft during the continuance thereof. You agree and undertake forthwith
Client Contact Centre; or (c) writing to us at our head office or your home to pay the overdraft amount in full together with any fees charged by the Bank
branch. If we are unable to resolve your complaint and advise you of the and any interest accrued on the said amount which interest shall be calculated
resolution immediately, we will acknowledge receipt of your complaint in on daily balances and compounded at monthly rests at the rate of interest
writing. Your complaint will be assigned a unique complaint number and will be charged from time to time as the Bank in its sole discretion may determine. The
escalated to the relevant business unit for attention and resolution. You may Bank is under no obligation to permit or to continue to permit overdrafts on
use the complaint number to follow-up on your complaint. We will endeavor to any account unless agreed to in writing and reserves the right to close an
quickly resolve your complaint and to provide you with written information on account with an unauthorized overdraft.
the resolution or findings of your complaint. If we are unable to resolve your
complaint or provide information on our findings within 45 days of the date of C. TERM DEPOSITS
receipt of the complaint, we shall advise you accordingly in writing and 1. Servicing Account
endeavor to keep you abreast of the status of your complaint thereafter. In the You must open a deposit servicing account into which the proceeds of your
event that you are dissatisfied with the handling of your complaint, you may Deposit will be paid on redemption of the Deposit. The deposit servicing
request that the complaint be escalated to your Branch Manager. A copy of our account must be in the names of the holder or joint holders of the Deposit
Customer Complaints Policy can be viewed on our website and accessed at our unless you specifically request otherwise. If you instruct us to perform any
branch offices. action which results in the deposit servicing account not being held by the
same persons who are the holders of the Deposit, we shall not be liable to you

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 GENERAL TERMS AND CONDITIONS
FOR CLIENTS
for the consequences of such change and you agree to indemnify us in respect
thereof.

2. Unbreakable Deposits
For unbreakable Deposits, notwithstanding any other provision of these Terms
and Conditions: (a) no partial or full redemption or addition of funds shall be
allowed before the maturity date of the Deposit. Unbreakable Deposits may
only be redeemed upon maturity PROVIDED HOWEVER, that the bank may
redeem an unbreakable Deposit at any time in its absolute discretion; (b)
interest payments are due only at the maturity of the Deposit; (c) the Deposit
may only be transferred or assigned in full, partial transfers or assignments will
not be permitted. A transfer or assignment of the Deposit may be signed by any
one of the Deposit holders;(d) all transfers are final; (e) all transferees shall
take subject to the terms and conditions of the original deposit including the
rate of interest, currency and maturity date specified.

3. Other Deposits
For other Deposits, early redemption will be at the discretion of the Bank and
subject to the early redemption charges levied by the Bank from time to time.
The Deposit is not transferable and the interest rate shall be fixed for the term
of the Deposit.

4. Assignment of Deposits
No assignment or hypothecation of a Deposit or any part thereof (where
applicable), shall be binding upon the Bank unless and until written notice of
such assignment or hypothecation has been acknowledged and accepted by
the Bank. We reserve the right to first set-off any debt due or to become due
from you prior to acceptance of any assignment or hypothecation.

D. DEBIT CARDS
1. General
We may issue a Card to you to facilitate access to ABM, Point-of-Sale and other
electronic banking services permitted by the Bank from time to time. You
hereby agree that: (a) the Card is and remains the property of the Bank and
shall be returned to the Bank on demand being made by us; (b) the Card is not
a credit card and its issuance does not permit you to overdraw your account or
to otherwise obtain credit from the Bank; (c) the Card must be signed by you
immediately on receipt from the Bank and shall be used solely by you; and (d)
the issuance of the Card and its use is subject to these Terms and Conditions
and any other terms and conditions governing the use of the Card from time to
time.

2. Access Code and PIN

The use of the Card will be protected by the issuance of a Card exclusive to you
and a unique PIN which is either selected by you or assigned by the Bank and
which will enable the safe transfer of funds and the making of payments from
accounts linked to your Card. You must memorize your PIN in order to prevent
or minimize the possible misuse of the Card. You agree not to allow anyone to
gain access to your account by disclosing or allowing your PIN to be disclosed,
and you agree to assume responsibility for all transactions initiated through the
use of the Card and your PIN and to hold the Bank blameless in the event of
any unauthorized use of same. Cards will not be issued to corporate
customers.

3. Lost or Stolen Debit Card or Compromised Access Code

You are responsible for the safekeeping of the Card and you must use all
reasonable precautions to prevent the loss, theft, compromise or destruction
of the Card. You hereby undertake to verbally notify the Bank immediately if
any of the following events occur and to provide details of the circumstances of
the event and further, to confirm the information reported in writing within 24
hours of the occurrence of the event: (a) the Card is lost, stolen, destroyed or
you suspect that it is lost, stolen, destroyed or someone has used it other than
you; or (b) your PIN has become known to someone else, or you suspect that it
has become known to someone else. You shall continue to be liable for any
transaction performed using the Card for a period of forty-eight (48) hours
after the Bank has received written notification of the loss or theft of the Card.

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 GENERAL TERMS AND CONDITIONS
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4. Cancellation and Supplementary Debit Cards inconveniences which are suffered by you arising from compliance with the
rules, regulations or operations of those networks.
The Bank may, in its absolute discretion, cancel, refuse, renew or replace any
Card at any time without notice to you. On a request being made by you, we E. INTERNET BANKING
may, in our absolute discretion issue a new Card to you and issue or permit the 1. Internet Banking Facilities
We may, on a request being made by you, allow you to conduct banking
selection by you of a new unique PIN subject to such conditions as we may business by using our Internet Banking Facilities. In addition to these Terms and
think appropriate. We may cancel any Card issued to you upon a request from Conditions, you hereby agree that your use of the Bank’s Internet Banking
you in writing and in such event you shall remain liable in respect of all Facilities shall be governed by any policies made by the Bank from time to time
transactions which have been conducted using the Card prior to its and published on our website. By using the Internet Banking Facilities, you
cancellation. agree to be bound by these policies.

5. Debit Card Use and the Bank’s Obligations 2. Use of the Internet Banking Facilities
You may use the Card to execute such transactions as the Bank shall from time If you are permitted to use the Internet Banking Facilities, you will be provided
to time make available to be executed by use of the Card. The Bank shall not be with Internet Banking Credentials which, subject to the availability of the
liable for the unavailability at any time of any ABM or other service for which Internet Banking Facilities, you may use to give instructions and execute such
the Cards may be used regardless of the cause of such unavailability. The Bank transactions as the Bank may from time to time allow to be given or executed
shall not be liable for the goods or services purchased by you using the Card by you using the Internet Banking Facilities. You must not use the Internet
and you agree to discharge all obligations entered into by you using the Card. Banking Facilities for any illegal, fraudulent or defamatory purposes or take any
By using the Card, you agree to be bound by the terms and conditions of any steps which could undermine the security or integrity of the Bank’s Internet
Card related services provided by the Bank or our third-party service providers. Banking Facilities or cause harm to or threaten to harm any other user of the
Internet Banking Facilities. For our mutual protection, the Bank reserves the
6. Available Balance right to record all your activities when using the Internet Banking Facilities.
Your account must have an available balance which is sufficient to perform any
transaction sought to be performed using your Card in addition to any fees or 3. The Bank May Decline Internet Banking Transactions
charges which may be incurred by the transaction, unless you have previously We reserve the right to decline any instruction or transaction given or executed
established an overdraft facility for your account. We reserve the right to via the Internet Banking Facilities for any reason in our absolute discretion
decline any transaction where the balance of the account is insufficient to including where the transaction amount plus the applicable fees exceeds the
cover the amount of the transaction and associated fees and charges. balance available in your account at the time the instruction is given or the
transaction executed.
7. Confiscation/Retention of the Card
The Card being the property of the Bank, you hereby agree that the Bank, any 4. The Bank’s Right to Deny Access
ABM operated by the Bank or any other Bank or financial institution or a We may, at any time and in our absolute discretion, refuse access to the
merchant may confiscate or retain the Card and refuse to return it to you for Internet Banking Facilities in the event of a breach of these Terms and
any reason without your consent. You hereby agree that neither the Bank, any Conditions or the policies governing same, or where we deem it in our best
merchant or third party service provider shall be liable to you in any manner interests to do so.
whatsoever for retaining and confiscating the Card.
5. Transactions
8. Effective Date of ABM Deposits You agree that you are responsible for the accuracy of your electronic
All deposits made, or payments or other transactions conducted via an ABM transaction instructions, including the payee information, payee account
shall be effected within 24 hours after the time at which the said deposit, information, billing company, billing account number and payment amount and
payment or other transaction was made or requested, subject to any applicable you acknowledge that electronic payment instructions once sent may be final
periods for the clearing of instruments being deposited to your account. and irrevocable, so that it may not be possible to retrieve funds sent in error.

9. Verification of Transaction Confirmations It is your responsibility:

You may be provided with a transaction confirmation in respect of each
transaction conducted using the Card, you must review each transaction (a) to ensure that electronic payment instructions and your personal
confirmation for correctness and retain each transaction confirmation for information registered on the Bank’s Internet Banking Facilities are
reconciliation against your account statement. accurate at all times. For bill payments, the Bank can update your bill
profile, including your billing account numbers and billers’ names if
10. Disputed Point of Sale Transactions informed of a change by the biller or if deemed necessary by us, your
If you dispute the amount debited to your account in respect of a Point-of-Sale confirmation is required if any such changes are made by us;
transaction with a merchant, you must first inform the merchant of the error or
dispute to resolve same. If the merchant does not correct the error or there is (b) to ensure that sufficient funds are available in your account (or through
still a dispute, the Bank shall place the disputed amount in an escrow account overdraft protection linked to your account) as at the effective time of an
pending resolution of the dispute. electronic transaction. Payment instructions will not be processed
without sufficient funds;
11. Cancellation
You may cancel the Card facility by visiting one of our branches and returning (c) to know the payment requirements of each payee. You acknowledge that
the Card or by sending the Card along with a written termination notice to your individual payees have varying payment requirements and that we may
home branch. For a notice of termination to be effective, it must be received by reject, cancel or return a payment that does not meet the particular
the Bank and be accompanied by the Card. payment requirements of a payee;

12. Network Regulations (d) to ensure that payments are requested so that there is sufficient time
Transactions conducted on the Multilink® Network or any other banking or prior to their due date for them to be processed by the Bank and the
electronic settlement network are subject to the rules and regulations of those payee. Payment instructions made by you on a day that is not a Business
networks. The Bank will not be responsible for any delay in refunds or other Day or after the Bank’s daily cut-off time as advised from time to time,
will require additional time to reach the intended payee;

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 GENERAL TERMS AND CONDITIONS
FOR CLIENTS
(e) to promptly and carefully examine transaction information to ensure current information, or to provide same on a timely basis. You also agree to
electronic payments have been successfully and correctly processed and hold us blameless and indemnify us against any and all costs, or expenses
to notify the Bank within 30 days of the electronic payment date of any incurred in relation to any Funds Transfer requested by you.
errors or discrepancies. You hereby acknowledge that if notice of errors is
not received within the aforementioned 30-day period, you shall be H. STANDING ORDERS AND SWEEP FACILITIES
deemed to accept the transaction information as valid and correct. 1. Acceptance of Instructions & Non-Payment for Lack of Funds
We may at your request, establish and execute Standing Orders and Sweep
6. Protection of the Internet Banking Facilities Facilities on your behalf notwithstanding that doing so may result in an
We are entitled to introduce measures (hereinafter called “Protective overdraft on your account. However, we are under no obligation to execute a
Measures") for our or your protection or the protection of third parties against Standing Order or Sweep if: (a) your account does not have sufficient funds on
wrongful use of the Internet Banking Facilities and we may vary these the day that the Standing Order or Sweep is to be executed; or (b) funds are
Protective Measures from time to time at our absolute discretion without subsequently deposited in your account after the date for execution of a
notice to you. Our discretion to introduce Protective Measures shall not include Standing Order or Sweep. We shall be under no obligation to process any
any obligation or requirement so to do, and unless otherwise agreed in writing further Standing Orders or Sweeps if there are three (3) consecutive occasions
to the contrary, we may decline to do so and shall not be liable to you for so on which there are insufficient funds in your account to process the payments
doing. on the due date.

7. Confidentiality of Internet Banking Credentials 2. Effectiveness, Revocation and Alteration

You are responsible for maintaining the confidentiality of your Internet Banking A Standing Order or Sweep Facility shall remain in effect until revoked by
Credentials and you hereby accept full responsibility and liability for all written notice to the Bank from you. Any alteration or cancellation of a
instructions, transactions and activities that are given, occur or are performed Standing Order or Sweep Facility must reach the Bank at least five (5) Business
using your Internet Banking Credentials. Days before the due date of the next payment.

8. Your Right to Cancel Internet Banking Arrangements 3. Payments Due on Weekends or Holidays
Without prejudice to the provisions of these Terms and Conditions, you may Where a payment date falls on a day that is not a Business Day, payment will
cancel your use of the Internet Banking Facilities by making a request to us in be made on the next Business Day.
writing whereupon we will disable your user profile. You will remain liable for
all transactions performed, initiated or authorized by you prior to your Internet I. SAFE DEPOSIT BOXES
Banking profile being disabled. We may offer safe deposit box facilities to you at our discretion, by using these
facilities, you agree that you have read and agreed to be bound by the terms
F. ACCOUNTS FOR MINOR ACCOUNT HOLDERS and conditions contained in the Bank’s Safe Deposit Box Rental Agreement as
1. Adult Account Holder required for accounts with Minor Account Holders amended from time to time.
The Bank may, in its absolute discretion, allow an account to be opened in the
name of a Minor Account Holder and/or issue a Debit Card to a Minor Account J. DATA PROTECTION AND DATA SHARING
Holder provided an Adult Account Holder who is the Minor Account Holder’s This section provides information about how we handle data we collect about
parent or legal guardian or a person authorized by the Minor Account Holder’s you as well as the terms of your authorization for the use of your data.
parent or legal guardian is a Joint Account Holder.
1. What Data We Collect
2. Indemnity by Adult Account Holders We collect data about the transactions you perform as well as personal data
AN ADULT ACCOUNT HOLDER SHALL BE LIABLE FOR ANY AND ALL about you and the persons to whom you may give access to your account. The
TRANSACTIONS PERFORMED BY A MINOR ACCOUNT HOLDER ON ANY personal data we collect may include names, dates of birth, addresses, sexes,
ACCOUNT IN RESPECT OF WHICH THEY ARE JOINT HOLDERS. AN ADULT occupations, nationality and employment and financial data. The personal data
ACCOUNT HOLDER SHALL ALSO BE LIABLE TO THE BANK FOR ALL LOSSES, we collect also includes the personal identification you provide to us, your
DEFAULTS, CHARGES OR CLAIMS INCURRED BY THE BANK AS A RESULT OF credit history and data about your family. We also collect data about how,
ANY TRANSACTION CONDUCTED BY THE MINOR ACCOUNT HOLDER AND when, where and for what purpose you use our products and services.
AGREES TO INDEMNIFY AND HOLD THE BANK HARMLESS FROM AND
AGAINST ALL LIABILITIES, LOSSES, DEFAULTS, CHARGES OR CLAIMS 2. How We Collect Data
WHATSOEVER WHICH THE BANK MAY SUFFER AS A CONSEQUENCE OF A We collect data by asking you for it on account opening and customer
TRANSACTION UNDERTAKEN BY THE MINOR ACCOUNT HOLDER. information forms or through our various service channels including our
website, mobile banking application, payment cards and other products and
G. REQUESTS FOR ELECTRONIC FUNDS TRANSFERS services.
We may at our discretion, accept instructions from you for the electronic
transfer of funds by wire transfer or otherwise (hereinafter called a “Funds 3. Why We Collect Data
Transfer”). In the event that a Funds Transfer is not completed by any We collect data to comply with legal and regulatory requirements, to manage
intermediary bank or agent, we shall not be required to make any refund to risk, to tailor products and services to you, to cross sell other products and
you until we have received advice of cancellation from the intermediary bank services both by Sagicor Bank and by other entities in the Affiliated Companies,
or agent together with the freely available returned funds. In case of a refund, to enable third party service providers to provide services to you or to Sagicor,
all expenses and losses occasioned by the transfer or attempted transfer and to assess usage of our products and services, to satisfy requests from entities
the refund shall be borne by you and you shall assume all risks of exchange rate lawfully entitled to request the data (including government agencies and
fluctuations. We are obliged to make Funds Transfers on your behalf in Courts of law) and to augment and update existing data.
accordance with applicable law, and the requirements of the intermediary
banks through which the Funds Transfer may be processed. You hereby 4. Our Authority to Share Your Data
authorize us to provide such information to any intermediary as may be We may share your data only if you have authorized us to do so (including the
required to make a Funds Transfer and you hereby agree that we shall not be authority granted in these Terms and Conditions) or if we are obliged to share
liable for any loss whether direct or indirect, which results from the provision your data by law or the order of a Court or tribunal.
by us of such information, or as a result of our failure or inability to provide

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 GENERAL TERMS AND CONDITIONS
FOR CLIENTS
YOU HEREBY SPECIFICALLY AUTHORIZE US TO SHARE YOUR DATA IN LOSSES AS A RESULT OF FLUCTUATION IN THE RATE OF EXCHANGE IN THE
FOLLOWING CIRCUMSTANCES: COURSE OF EXECUTION OF A TRANSACTION; OR (L) ANY CIRCUMSTANCE
OVER WHICH WE HAVE NO DIRECT CONTROL INCLUDING BUT NOT LIMITED
(a) WITH CORRESPONDENT BANKS IN JAMAICA OR OVERSEAS TO VERIFY TO YOUR FAILURE TO PROVIDE OR INPUT COMPLETE AND ACCURATE
YOUR IDENTITY, THE DETAILS OF ANY TRANSCATION PERFORMED OR TO INFORMATION, FAILURE OF ELECTRONIC OR MECHANICAL EQUIPMENT OR
BE PERFORMED BY YOU OR ON YOUR BEHALF OR TO VERIFY THE COMMUNICATION LINES, TELEPHONIC OR OTHER INTERCONNECTION
EXISTENCE AND CONDITION OF YOUR ACCOUNT FOR A THIRD PARTY PROBLEM, OPERATOR ERROR, LOG IN SEQUENCES, SEVERE WEATHER,
WITH WHOM YOU ARE CONDUCTING A TRANSACTION; EARTHQUAKES, FLOOD OR OTHER ACTS OF GOD. NOTWITHSTANDING
ANYTHING CONTAINED IN THESE TERMS AND CONDITIONS TO THE
(b) WITH CREDIT REPORTING AGENCIES LICENSED UNDER THE CREDIT CONTRARY, IN NO EVENT WILL WE BE LIABLE FOR DAMAGE IN EXCESS OF
REPORTING ACT; YOUR ACTUAL LOSS, WE WILL NOT BE LIABLE FOR CONSEQUENTIAL
DAMAGES.
(c) WITH LAW ENFORCEMENT AUTHORITIES TO FACILITATE AN
INVESTIGATION OF ANY CRIMINAL OFFENSE (INCLUDING BUT NOT 2. Transactions Pending on Death or Incapacity of Account Holder
LIMITED TO MONEY LAUNDERING OR TERRORISM RELATED OFFENSES); Your death or incapacity will not revoke any order to withdraw or transfer
funds from your account until we have actual knowledge of the fact of death or
(d) WITH ANY PERSON TO COMPLY WITH ANY DISCLOSURE REQUIREMENTS of an adjudication of incapacity by receipt of an appropriate order of a court of
IMPOSED BY LAW OR BY A COURT OR TRIBUNAL; law and we have had a reasonable opportunity to verify same and act on such
knowledge.
(e) WITH AFFILIATED COMPANIES FOR THE PRUPOSE OF CROSS SELLING OR
MARKETING PRODUCTS AND SERVICES TO YOU, FOR RISK 3. Change of Account Holder’s Particulars
MANAGEMENT OR ANTI-MONEY LAUNDERING; You must inform the Bank in writing as soon as reasonably practicable of any
change in your personal information including your address, telephone
(f) WITH THIRD-PARTY SERVICE PROVIDERS WHO MAY NOT BE OUR number, facsimile number, employment details, source of funds or electronic
OFFICERS OR AGENTS TO PROVIDE YOU OR SAGICOR WITH PRODUCTS mail address. We will send all mail to you at the last address in our records.
AND SERVICES. WE WILL ENSURE THAT ALL SUCH THIRD-PARTY SERVICE
PROVIDERS ARE BOUND BY STRICT CONFIDENTIALITY OBLIGATIONS; 4. Amendment
THESE TERMS AND CONDITIONS MAY BE AMENDED OR SUPPLEMENTED BY
(g) WITH YOUR LEGAL PERSONAL REPRESENTATIVES OR ANY PERSON US FROM TIME TO TIME IN OUR ABSOLUTE DISCRETION. WE WILL PROVIDE
APPLYING FOR A GRANT OF REPRESENTATION IN YOUR ESTATE UPON YOU WITH A MINIMUM OF 45 DAYS’ NOTICE OF ANY AMENDMENT TO THESE
PRODUCTION OF SATISFACTORY PROOF OF YOUR DEATH; TERMS AND CONDITIONS PRIOR TO THE AMENDMENT TAKING EFFECT. A
NOTICE OF AMENDMENT MAY BE GIVEN BY POSTING IT ON OUR WEBSITE OR
(h) WITH REGULATORY AGENCIES BOTH IN JAMAICA OR ELSEWHERE; OR BY INCLUDING IT IN STATEMENTS OR ADVICES OR OTHERWISE MAILING IT TO
YOU OR BY SENDING THE NOTICE OF AMENDMENT TO YOU BY ELECTRONIC
(i) WITH ANY PERSON WHERE WE CONSIDER IT NECESSARY OR MAIL. YOU SHALL BE DEEMED TO HAVE AGREED TO ALL AMENDMENTS TO
APPROPRIATE TO DO SO IN OUR OR YOUR BEST INTERESTS. THESE TERMS AND CONDITIONS ON THE 46TH DAY AFTER NOTICE IS DULY
GIVEN IN ACCORDANCE WITH THESE TERMS AND CONDITIONS OR IF YOU
UNLESS WE ARE REQUIRED BY LAW OR BY ORDER OF A COURT TO DISCLOSE CONTINUE TO USE ANY PRODUCT OR SERVICE AFTER AN AMENDMENT HAS
YOUR DATA, THE AUTHORITY GIVEN TO US TO DISCLOSE DATA SHALL NOT BE TAKEN EFFECT.
DEEMED TO IMPOSE ON US AN OBLIGATION TO DO SO AND WE MAY
DECLINE TO DISCLOSE YOUR DATA WHEN WE DEEM IT APPROPRIATE TO DO 5. Waiver
SO. YOU MAY REVIEW OUR PRIVACY POLICY THESE TERMS AND CONDITIONS CANNOT BE WAIVED BY ANY OF OUR
AGENTS OR REPRESENTATIVES. A WAIVER OF THESE TERMS AND
K. MISCELLANEOUS CONDITIONS MUST BE EXPRESSLY AUTHORIZED IN WRITING BY A MEMBER
1. Limitation of Liability OF OUR EXECUTIVE MANAGEMENT TEAM IN ORDER TO BE EFFECTIVE. NO
YOU HEREBY AGREE THAT WE SHALL NOT BE LIABLE AND TO ABSOLVE AND FAILURE ON OUR PART TO EXERCISE, NOR ANY DELAY BY US IN EXERCISING
HOLD US BLAMELESS IN RESPECT OF ANY LOSS, CHARGE OR EXPENSE WHICH ANY RIGHTS OR REMEDY UNDER THESE TERMS AND CONDITIONS, SHALL
YOU MAY SUFFER OR INCUR AS A RESULT OF: (A) YOUR BREACH OF THESE OPERATE AS A WAIVER OF ANY OF THESE TERMS OR CONDITIONS, NOR
TERMS AND CONDITIONS; (B) OPERATIONAL FAILURE OF ANY ELECTRONIC SHALL ANY SINGLE OR PARTIAL EXERCISE OF ANY RIGHT OR REMEDY
BANKING INFORMATION, SYSTEM SETTLEMENT NETWORK, ABM, POINT-OF- PREVENT ANY FURTHER OR OTHER EXERCISE THEREOF OR THE EXERCISE OF
SALE TERMINAL OR INTERNET BANKING FACILITIES; (C) ANY CRIMINAL ANY OTHER RIGHT OR REMEDY. THE RIGHTS AND REMEDIES HEREIN
ACTIVITY INCLUDING BUT NOT LIMITED TO UNAUTHORIZED USE OF A CARD, PROVIDED ARE CUMULATIVE AND NOT EXCLUSIVE OF ANY RIGHTS OR
ACCESS CODE OR INTERNET BANKING CREDENTIALS; (D) ANY CHANGE IN ANY REMEDIES PROVIDED BY LAW.
LAW, REGULATION OR REGULATORY GUIDELINES OR ANY CHANGE IN THE
INTERPRETATION THEREOF; (E) ANY TELECOMMUNICATIONS, PUBLIC 6. Money Laundering
UTILITIES, MARKET OR NETWORK FAILURE; (F) OUR COMPLIANCE WITH STOP You agree to assist us in the discharge of our obligations to combat money
PAYMENT ORDERS GIVEN BY YOU OR OUR FAILURE TO COMPLY WITH YOUR laundering and the financing of terrorism by providing any information and
STOP PAYMENT ORDER WHERE SUCH NON-COMPLIANCE IS DUE TO YOUR documents about you and your financial dealings which we may reasonably
FAILURE TO ISSUE THE STOP PAYMENT ORDER IN A TIMELY FASHION request from you from time to time. Specifically, you agree that we shall be
THEREBY AFFORDING US A REASONABLE OPPORTUNITY TO ACT; (G) ANY entitled to request information: (a) on specific transactions being conducted by
CLAIM OR DISPUTE ARISING BETWEEN YOU AND THE BENEFICIARY OF ANY or on your behalf; (b) required to comply with a lawful request for disclosure;
INTENDED PAYMENTS; (H) THE ACTS, OMISSIONS OR DEFAULTS OF ANY and (c) to update our records at such intervals as may be required. In the event
CORRESPONDENT BANK OR COLLECTION AGENT WHO WHEN ACTING AS that any information or documents requested by us are not promptly provided
SUCH, SHALL BE DEEMED TO BE YOUR AGENT; (I) THE EXERCISE OF ANY by you then we shall be entitled to terminate all outstanding transactions and
RIGHT, AUTHORITY OR DISCRETION CONFERRED ON US BY THESE TERMS AND close your accounts.
CONDITIONS; (J) ANY DELAY OR FAILURE IN COMPLETING ANY TRANSACTION
AS A RESULT OF OUR NOT RECEIVING CORRECT OR COMPLETE TRANSACTION 7. Ownership of funds
INSTRUCTIONS (INCLUDING BENEFICIARY DETAILS); (K) ANY EXCHANGE RATE

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 GENERAL TERMS AND CONDITIONS
FOR CLIENTS
Unless you have advised us to the contrary in writing, you acknowledge that corporation or other of our successors or assigns as well as the Bank and may
you and any joint holders of your account are the only persons entitled to the be enforced in the same manner for all intents and purposes as if such new
funds held in or to be deposited to your account, that such funds belong to you company or corporation or other of our successors or assigns had been
and do not belong to any other person and that no other person has any legal expressly named and referred to herein.
or beneficial interest in the funds.
9. Severability
8. Amalgamation and Succession The provisions of these Terms and Conditions shall be severable and in the
These Terms and Conditions shall continue to be binding on you event that for any reason whatsoever any of the provisions or portions hereof
notwithstanding any amalgamation or re-structuring that may be carried out by are found by a Court or regulatory agency to be invalid, void or otherwise
us with any other company or any transfer of our business or any part thereof unenforceable the remaining provisions of these Terms and Conditions shall
or any change in the way the Bank is constituted or organized. These Terms and nevertheless remain valid and enforceable to the fullest extent permitted by
Conditions shall inure for the benefit of any new company or corporation so law.
formed and for the time being carrying on our business or any part thereof as
our successor whether such new company or corporation shall or shall not 10. Governing Law
differ in its name objects character and constitution, it being the intent that These Terms and Conditions shall be governed by the Laws of Jamaica and you
these Terms and Conditions remain valid and effectual in all respects and for all hereby waive any defence of inconvenient forum or such other defence in
purposes in favour of and with reference to any such new company or opposition to Jamaican Courts which shall have jurisdiction to hear and
determine disputes in respect of these Terms and Conditions.

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