Productivity Game Changer

Gene Gander
VP Business Development Americas

© 2016 WiseTech Global

Innovative Technology Development and Global Products

• Our products are widely recognized as the leading global

logistics technology solutions
• We are 100% focused on providing next generation industry-
first solutions and rapid development technology platforms for
the logistics industry
• Founded in 1994 in Sydney, Australia
• Regional Headquarters in Australia, China, New Zealand,
Singapore, South Africa, the United Kingdom and the United
States.
• …the Blue Planet
 The Blue Planet

Global capabilities driven by a powerful network effect from our worldwide customer base.

Over 5,000 customers and 150,000

module users across 7,000 sites in
more than 100 countries
Steadily increasing customer base,
with 60+ go-lives each month
93 WisePartners employing 163
consultants
Clients range from single office
small businesses to large
multinational companies
One Platform For Your Entire Business

Five Pillars of CargoWise One

• Powerful Productivity
• Innovative Functionality
• Deep Integration
• Comprehensive Compliance
• Effortless Global Reach
 What is Productivity?

• Do you want more productivity? Or less?

• Obviously, more is better…
• But why? What is it?

• As participants in organizations, we treat “productivity” as the sum total of our perceptions about the
conversion of expenditure into income
• If we can get the same income by spending less, productivity is increased
• If we can get more income with the same costs, productivity is increased
• Other factors: management stress, happy people, customer satisfaction, etc
• These too, ultimately will impact income or costs
 Productivity

• Despite all the “BroScience” associated with productivity, there is a great deal of hard science too…
but the hard science is not popular… why not?

• In our experience, the hard science is hand-waved away, because understanding productivity in
complex systems requires a working understanding of statistics… and most of us really don’t like
statistics!
• So we won’t talk about statistics today 

• You don’t need to be an engineer or a mechanic to drive a car; the engine and transmission
systems are designed by engineers to take simple inputs from the driver, and do the desired thing
based on hard science principles

• Can we do the same thing with productivity?

 Productivity

• Turns out we can…

• We can create the productivity equivalents of
• accelerator pedal, gear selector, and brake pedal (inputs)
• wheels (outputs)
• speedometer, fuel gauge, tachometer (measurements)

• To do that, we have to encapsulate the statistical principles into “black boxes” and concentrate
management attention on the inputs and outputs
• We’ll still need engineers to design the system
• We’ll still need mechanics to maintain and tune the system
• Managers can concentrate on driving the system

• WiseTech Global set out to do the engineering

• Wise Service Partners are trained to be the mechanics
 Productivity – Engineering a Solution

2016
• Commercialize
2015
• Preparing the
partners, and
2014 customers…
• Deployment in • Workflow
development teams Productivity
2013 • Development of full Workshops
• Manual trial, followed functionality
by software • Development
2012 prototype partners
• Concept designs to • Deployment across
capture (in software) the entire business
both the productivity
solution and the
rapid implementation
methodology
 Productivity

‘If it’s worth doing three times, it’s worth not doing it at all’
More precisely, if you’re willing to invest time, money and effort in repeating a
task (or an entire process), then consider investing time, money and effort in not
having to do it at all…

Three levels of access to productivity:

• Eliminate the process/step – engineer it out of existence
• Automate the process/step – push it out of YOUR system (to a
computer, customer, supplier)
• Accelerate the process/step – use tools to increase leverage and
efficiency

At WiseTech Global, both internally (WTG processes) and externally (customer processes), the pursuit of productivity is
relentless, and engineered into our business (and consequently our software tools) at a fundamental level
 Increasing Productivity

• With LEVEL ONE productivity… processes (and costs) disappear as we eliminate manual and
repetitive operational tasks
• Data is re-used between modules, never re-entered (data integration)
• Enter data once internally, re-use between departments (like warehousing & forwarding in a transit warehouse or a
contract logistics scenario), or origin station to destination station (e.g. export from London to New York’s import)
• Data integrity and accuracy is improved
• Process accuracy is improved
• Eliminate the need for elaborate corrective/checking processes (example: elaborate credit note handling – not
required if invoicing is right in the first place)
• Process steps are eliminated
• Communication/notifications are automated (example: automation of Arrival Notices and Delay Alerts to clients,
automation of communications with Customs, document customization, automated transfer of documents between
resources)
• Repetitive conversations are automated (example: auto rating)
 Increasing Productivity

• With LEVEL TWO productivity… we repeat the logic of Level 1, but this time between supply chain
participants
• Data is re-used between companies, never re-entered (data integration)
• Enter data once at the source, re-use between companies (automated transmission of job data)
• Automatic transmission of job data Consol / Shipment between two forwarders
• Automatic transmission of brokerage job data to external brokers
• Automatic transmission of transport job data to external transport companies
• Data integrity and accuracy is improved
• Re-keying errors are eliminated
• Data transfer is immediate, no communication delays and re-entry delays
• Process accuracy is improved
• Eliminate the need for elaborate corrective/checking processes (automated data-checking and exception detection
and handling)
• Process steps are eliminated
 Increasing Productivity

• LEVEL THREE productivity acknowledges that “a person has to do it”… but can that person do it in
a fraction of the time?
• Workflow management is automated
• Business processes follow automated templates (e.g. with paper you might build a cover sheet, or checklist; this can
be automated in the computer systems to ensure processes are followed)
• Quality control (“defect containment”); detect and act on quality faults before they escalate
• Functions are integrated and automated
• Workflow steps can be “computer augmented”; the system knows where you are up to and accelerates operator
efficiency (e.g. pulling data from other modules or completing field entry based on context)
• Repetitive tasks (searching, filtering, reporting) are integrated and all work the same way

• And last, but certainly not least…

 Increasing Productivity

• Risk, behavior and communication management are automated (this might even be “Level 4?”

• Expediting and control tasks normally attributed to supervisors and managers are automated (creating truly
Self-Directed resources)
• Managers can focus on true exceptions; the dangerous outliers

• Reporting and performance measurement are automated

• Operators can see and adjust themselves to increase performance efficiency

• Risks are identified before they escalate

• Operators get early warning of increasing risk, and if they fail to react then managers are automatically notified and
engaged before the problem escalates to a commercial impact
 Increasing Productivty

• With PAVE (Productivity Acceleration and Visualization Engine) and MENT (Measurement of
Employees by Normalized Throughput), we hope to break through industry perceptions of
productivity…

• PAVE and MENT accelerate productivity gains at all levels of access to productivity:
• Eliminate – engineer it out of existence
• Automate – push it out of YOUR system (computer, customer, supplier)
• Accelerate – use tools to increase leverage and efficiency
• And automation of risk management, behavior change and communication

• PAVE and MENT use visual dashboards to focus and direct both operator and management
attention to where it’s needed
 PAVE and MENT

• PAVE & MENT are productivity “black boxes”

• We know that your people, like our people, don’t want to know about the science (and statistics) and the
theory, they want it to “just work”

• PAVE & MENT integrate with Workflows, to give you highest level of access to productivity possible
• Behavior “influencers”; interface psychology
• Risk reducers; buffer management, automated triggers, alerts, skews (vs means) data analysis
• Communication clarifiers; structuring reports and dashboards to communicate meaning, rather than data
 Increasing Productivity

• So, we are applying science to the world of Logistics

• Major research and development in statistics, operations research, automation and behavior

• It has taken many years of high investment to reach this level of sophistication
• Millions of dollars, decades (centuries) of labor

• For many clients, it is easy to show that over 50% of the labor cost has been eliminated from the
business
• There is no other system capable of this level of deep automation
 Inevitability

• So why is a productivity breakthrough a “road less

travelled”?
• It usually involves a short-term cost increase, and
• There’s a degree of UNCERTAINTY; you worry that it might
not work!

• How do we make the productivity gains INEVITABLE?

 Inevitability

• We have found that, at the current state of development, there are FOUR essential ingredients
which you’ll need to access (just like we do):
• A fully integrated software solution
• You simply cannot achieve even Level 1, without an integrated software solution; and for Level 2 and Level 3, you
need deep integration and automation
• A decoupled support system
• You don’t want to be wasting time trying to get software people to tune and support the software; I know it seems like
a contradiction, but the best people to support you are industry people
• Access to breakthrough solutions
• Common sense is not common enough… because common thinking evolves to the same solution as everyone else;
there’s no breakthroughs available there… you need another way
• A productivity culture
• Most productivity technology is already well understood; there’s been clear and stable understanding of the
mathematics of complex systems (with statistical fluctuations and dependent events) for over 50 years… why
reinvent the wheel? Use what’s already there!

• A little more detail about the above, follows…

 Thank You

www.wisetechglobal.com | info@wisetechglobal.com

© 2016 WiseTech Global