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Chapter 4 - The Social Service Delivery System

The document discusses the social service delivery system and its key components. It describes the different types of social service settings including public/private auspices and agencies/associations. It also outlines the primary settings that directly provide services and host settings that offer ancillary services. Additional classifications covered include sectarian/nonsectarian, nonprofit/for-profit, and urban/rural geographic locations. The document concludes by discussing funding sources, staffing patterns including credentials and roles of paraprofessionals/volunteers, and the growing use of technology in service delivery.

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Kemené Ferguson
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470 views4 pages

Chapter 4 - The Social Service Delivery System

The document discusses the social service delivery system and its key components. It describes the different types of social service settings including public/private auspices and agencies/associations. It also outlines the primary settings that directly provide services and host settings that offer ancillary services. Additional classifications covered include sectarian/nonsectarian, nonprofit/for-profit, and urban/rural geographic locations. The document concludes by discussing funding sources, staffing patterns including credentials and roles of paraprofessionals/volunteers, and the growing use of technology in service delivery.

Uploaded by

Kemené Ferguson
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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The Social Service Delivery System

All social workers must understand the general features of social service delivery systems
and the unique characteristics of their own community networks services

Social Service Settings

Public and Private Auspices – Social Services are classified as either public or private
depending on their sources of policy and funding

 Public Social Services – the state and local government create public social
services agencies through legislative statues. Legislation defines guides, funds
and sanctions public social services. Allocations of tax funds provide income
for these government sponsored programs.
 Private Social Services – Community, national or international special
interest group establish organizations that provide private sector Social
Services. Boards of directors develop policy. Typically private agencies
receive income from multiply sources including private donations,
contributions from affiliates, endowments and fees-for-service.

Agencies and Associations – Two types of organizations in social services are agencies
and associations

 Agencies – these are organizations that actually deliver social services. Agency
mission statements envision directions for programs and services and structured
procedure supply guidelines for implementing them.
 Associations – These are groups of people that come together to advance the
common purpose of their members. They primarily provide services for their
members.

Primary and Hosting Settings

 Primary Setting – Primary setting principally offer social services. in primary


settings social work services directly relate to the organizational mission
 Host Setting - host settings offer Social services as adjunct to their organizational
purposes. In the host setting , social service components compliment , support ,or
enhance the mission of the host institution
Sectarian and nonsectarian

Sectarian and non sectarian can be either agencies, associations or organizations


 Sectarian – sectarian designates a religious affiliation. They are sometimes called
faith based initiatives. Sectarians may be small are large scale social services
delivery agencies
 Non sectarian- is secular sponsorship. All public domain organizations are
nonsectarian organizations however some private organizations are also non-
sectarian organizations.

Nonprofit and for –profit

Social services agencies in the private sector may be for profit or nonprofit.
 Nonprofit – nonprofit means that the agency has a service motive rather than a
profit motive. Generally non-profit organizations use their earnings for their
programs and services.
 For-profit –For profit organizations earn income for their services delivered
some of which is returned to investors and shareholders or used to increase
organizational fund balances

Independence Practice – the independent practice of social work is another expanding


entrepreneurial venture. Social Workers practicing in solo or group practice
independently of the Governmental or agency organizations take responsibility for
managing the business of their practice, collect fees for their services and arrange for
their own contracts for services, insurance and liability coverage.

Geographic Location

The social work service delivery network includes services in a variety of geographic
areas and jurisdictions.

 Jurisdictions- geographic and political jurisdiction define the boundaries of


service delivery. The social service delivery network include services at the local
(city, township, country), state, regional national and international levels. Other
types of jurisdictions include metropolitan areas multicity and intercountry
districts , and interstate or regional territories
 Urban settings – the magnitude of the need presented by a large population base
undoubtedly affects the delivery of urban social services. Common issues caused
by a heterogeneous population , overcrowding , deteriorating physical conditions ,
visible unemployment , obvious poverty and an ever changing population based
challenge typical urban communities
 Rural settings - Social workers in nonmetropolitan areas face a set of demands
that are different from that faced by their colleagues in urban areas. ( Read up on
the differences in your book)
The funding of services

The social service delivery network derives funds from a number of sources. There is
federal and state Government funding, local communities contribute through taxes and
fundraising efforts and individual agencies have their own sources of income.

1. Federal and state funding


2. Grants
3. Community funds
4. Endowments and special funds
5. Fees-for –service
6. Insurance reimbursement
7. Purchase of service contracting

Issues in funding
1. Privatization
2. Competitive funding
3. Agency turf
4. Social triage

Staffing patterns

1. Credentials for social work practice


a. Registered Social Worker (RSW)
b. Licensed Social Worker (LSW)
c. Licensed Clinical Social Worker (LCSW)
d. Licensed Independent Social Worker (LISW)
e. INJAMAICA WE HAVE MSW AND BSC IN SW
2. Paraprofessionals
a. P has some specialized knowledge and technical training but do not have
the formal education requires for professional status.
3. Volunteers
a. Policy making volunteers serve on task forces, review panels,
committees and board directors
b. Administrative volunteers provide office support through activities such
as word processing, coordinating schedules and mailing
c. Advocacy volunteers support through fund-raising efforts, writing letters
to and calling legislators, providing testimony at public hearing etc.
d. Direct service volunteers may be involved in activities such as
counseling, recreation, crisis lines, and tutoring. The trend is to link
clients, especially those who lack supportive social networks, with trained
volunteers

Computers and technology in service delivery


Service Delivery Issues (pg100)

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