Automobile Industry
Automobile Industry
industry
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Chapter 1
introduction
Chepter Name
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Summary
I Rushika Vaghasiya am a student of fifth semester in shree j.d.gabani commerce college & shree
swami atmanand saraswati college of management , surat.
I here at completion of my summer training report on the topic of “ department studies undertaken at
kotak mahindra bank .”
Secondary data are collected from the particular website this report is including 8 chapters .
The first chapter covers the industrial scenario , which contains some basic information about history of
the sector ,swot analysis , global perspective , GDP , major players in the sector.
The second chapter is company practical it is including point to point details about name & location of
the company , brief history , name of founders , vision & mission statement , SWOT analysis of the
company etc.
The third chapter is finance department explains previous data on income statement , ratio analysis ,
company’s accounting procedures and CSR etc.
The fourth chapter is marketing department . tis department provides information about list of
product , number of customer , PLC , promotional tools , CRM practices , etc.
The fifth chapter covers the human resources department of study.in these recruitment & selection
process , training methodology , performance appraisal process , wages & salary etc.
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The sixth chapter is operations department in this department Core Service , Supplementary Services ,
Role of Employees , Equipment used , Distribution Channel Used , Service Process / Blueprint , Quality
Maintenance , Specific Operations policies , Service Pricing , Physical Evidences used .
In Bibliography includes the details of the source of the information which help to prepare this report.
1894 , 26-year-year old Vaclav clement, who was a bookseller in mlada Boleslav , kingdom of
bohemia was unable to obtain spare parts to repair his german bicycle.
In 1898, after moving to their newly built factory , the pair bought a Werner “motocyclette”.to
design a safer machine with its structure around the engine, the pair wrote to German ingnition
Their new salvia motorcycle its debut in 1899, and the company became the first motorcycle
By 1905, the firm was manufacturing automobiles, making it the second- oldest car manufacturer
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in the Czech lands after Tatra.The company, with an area of 7,800 square meters [0.78 ha], had a
workforce of 320 and used 170 special machine tools, power-driven by 100 horsepower [75 kw]
of steam power.
Concept cars
• Vision IN (2020)
• Vision GT (2019)
• Vision iV (2019)
• Vision RS (2018)
• Vision X (2018)
• Vision E EU (2017)
• Vision S (2016)
• Vision C (2013)
• MissionL (2011)
• Vision D (2011)
• Joyster (2006)
• Yeti II (2006)
• Roomster (2003)
• Tudor (2002)
• Ahoj (2002)
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• Škoda 110 Super Sport (1971)
• Škoda F3 (1964)
1920s
The paper highlight the challenges faced by indian automobile industry in domestic and globle
market.
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• GLOBAL PERSPECTIVES IN AUTOMOTIVE
INDUSTRY
1. INTERNATIONAL MARKET
In Europe, the restructuring process is characterized by the shift east with the new EU member states is
central and East Europe (CEE) acting as
the Westerns pressure valve against a background of stagnating sales, rising raw material costs,
increased compassion from Asian automakers and
falling new car prices. CEE gives automakers access to less costly labour and new customer, and it allows
new entrants, such as Hyundai and Kia,
to compete without legacy costs. The net effect has been a rebalancing of automaker footprints in the
region with western Europe losing 1.5 million
in capacity since 2000, while CEE countries will have added 1.8 million units of capacity by 2009. While
mature OEMs gradually come to grips
with the market-specific challenges presented to them, multifarious strategic challenges weigh just as
heavily before emerging market investment
are considered. Strategic challenges emanate from two sources –legislation or competition-and both add
costs to competing in markets Where better
performance will originate only by increasing market share or reducing costs. Such constraints include
increasing fuel economy or C02 objectives,
recycling, initiatives, changing consumer tastes, vehicle content escalation, premium brand growth, rising
commodity prices and globalized
Once automakers meet these mature market challenges, the next stage is to compete effectively in the
worlds growth markets. From 2007 to 2015,
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emerging markets are expected to represent 18 times the estimated growth in light vehicle assembly as
mature markets in the same period. PwC
forests that 95 percent of light vehicle growth will originate from emerging markets. Among these
markets, the BRIC (Brazil, Russia, India, and
China ) countries are most eminent in the growth stakes, with more than 58 percent of forecasted growth
from 2007 to 2015 stemming from them.
Of the BRIC countries, PwC expects China and India to lead the growth in light vehicle output as OEMs
look to sate the demands of a combined
population of more than 2 billion people, with the less populous-but still strategically important-Russia
and Brazil expected to grow less rapidly.
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Despite a short period of contraction from 2000 to 2003, western Europe has enjoyed considerable
stability since the late 1990s, with sales hovering
around the 14.5 million mark in the mid-2000s. A Lack of dynamic growth is a feature of a mostly mature
market such as Western Europe, where
replacement cycles and the prevailing economic situation drive demand. Economic growth in countries
such as Poland, the Czech Republic,
Hungary and Slovakia, as well as Romania ( joined 2007 ), has spurred a boom in sales volumes. The
star performer has been Romania, where sales
rose more than 25 percent in 2007-08, thanks to the improving economic situation and the rollout of the
Dacia Logan-exactly the type of low-cost
car designd to boost sales in emerging markets. Poland also seems to be reaching its potential, with
sales increasing almost 23 percent year-on-year
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Figure 2. European regions assembly 2000 vs. 2010 (million units )
In western Europe, a mosaic of factors influences the new car market. In Germany, the impact of the 3
percent increase in WATT continues to hold
the German market back, so that despite a high average vehicle pare age and increasingly positive
economic news, sales in 2007 were down almost
10 percent from 2006. Of the other big-fi be markets, spain also has moved into the negative, as the
countries construction-driven economic boom
ended and consumer confidence declines. Italy, France and the UK posted above- average year –on-year
growth for 2007, with Italy, in particular,
performing well (up 7 percent ), thanks in raft of new vehicle introductions from domestic OEM Fiat. The
UK (up 2.5 percent ) and France (up 3.2
percent ) also posted positive figures; however , increasing disquiet about the general economic situation
– stubbornly high unemployment figures
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in France, the increased cost of credit in the UK, and the rising cost of living in almost all markets the
picture for 2008 will not be so rosy.
can be necessary transport, they can be for sport and whatnot. So what are the strengths, weaknesses,
opportunities and threats in the automobile
industry?
1) Evolving industry: Automobiles represent freedom and economic growth. Automobiles allow people to
live, work and travel in
ways that were unimaginable a century ago. Automobiles provides access to markets, to doctors, to jobs.
2) Continuous product innovation & technological advancement: With the advent of E-vehicles &
alternative fuel such as shell gas,
CNG and others, Automobile companies are increasing R & D expenditure to drive the next phase of
growth through use of
3) Growth shifting to Asian markets: Although American & European market is the pulse of this industry,
but the focus is shifting to
developing markets like China, India & other Asian nations because of the rise in disposable income,
changing lifestyle 7 stable
economic conditions.
4) Increase in demand of luxury commercial vehicles : Companies like VOLVO, Daimler/Chrysler, Bharat
benz are betting high &
are targeting the developing nations due to increase in demand of luxury public transportation systems.
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5) Manufacturing facilities in Asian nations to control cost : In order to control cost & to manage shrinking
margins automobile
companies like Harley, Volvo, Bharat benz etc. are building their manufacturing facilities in developing
nations like India, China
because these nations have cheap workforce, are high in resources & are nearer to developed economics.
These are classic
1) Cars recalled : Controversies relating to recalling vehicles on account of some technical dis-functionality
or non-abidance to govt.
2) Bargaining power of consumers : Over the last 3-4 decades the automobile market has shifted from
demand to supply market.
Availability of large number of variants, stiff competition between them, and long list of alternatives to
choose from has given
3) Growth rate of automobile industry : is the hands of the govt. due to regulations like excise duty, no
entry of outside vehicles in
the state, decreasing number of validity of registration period & volatility in the fuel prices. These factors
always affect the growth
of the industry.
1) Introducing fuel-efficient vehicles : Optimization of fuel driven combustion engines and cost efficiency
programs are good
opportunities for the automobile market. Emerging markets will be the main growth drivers for a long
time to come, and hence
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fuel efficient cars are the need of the hour.
2) Strategic Alliances : Making strategic alliances can be a smart strategy for automobile companies. By
using specialized capabilities
& partnering with other companies, they can differentiate their offerings.
3) Market expansion : Entering new markets like Asian & BRIC nations will result in upsurge in demand
of vehicles. After these
4) OEM priorities : Given the increase in electronic content, OEMs need to collaborate with suppliers and
experts outside the
traditional auto industry. Accomplishing this will require changes in the way OEMs function. OEMs will be
looking to their top
suppliers to co-invest in new global platforms & this will be the driving force in the future.
1) Intense competition : Presence of such a large number of players in the Automobile industry results
into extensive competition, every
company eating into others share leaving little scope for new players.
2) Volatility in the fuel prices : At least for the passenger segment fluctuations in the fuel prices remains
the determining factor for its
growth. Also govt. regulations relating the use of alternative fuels like CNG. Shell gas is also affecting
the inventories.
3) Sluggish Economy : Macroeconomic uncertainty, Recession, un-employment etc. are the economic
factors with will daunt the
4) High Fixed cost and investment in R & D : Due to the fact that mature markets are already
overcrowded, industry is shifting towards
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emerging markets by building facilities, R & D centers in these markets. But the ROI out of these decisions
is yet to be capitalized.
• Drawing talent - As the automobile manufacturing industry continues transforming; manufacturers will
require continuing attracting
the top and the brightest talent in order to acclimatize to the times.
• Overloading - Like all companies automobile manufacturing come across with ups and downs.
Overcapacity is the issue that happens
when a producer has already invested the resources such as payroll and materials into constructing a
definite quantity, only to find out
later that they do not require producing as much as they had planned for.
• Globalization - Enhanced global competition implies that lower market prices for several vehicles: once
again , most solutions call for
• Sustainability - Consumers are more and more worried about sustainability. Manufacturers,
consequently, must struggle to generate
• Urbanization - A t present consumers have a dissimilar set of criteria for their cars, numerous of which
are relevant to urbanization.
They comprise smaller vehicles, better maneuverability, and enhanced fuel mileage.
India is expected to emerge as the worlds third-latest passenger vehicle market by 2021. The government
and the automotive sector, want to
increase the contribution of the automotive sector to approximately 12% , a 5% increase from what it is
today.
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It took India around seven years to increase annual production to four million vehicles from three million.
However , with the advance in
industrialization, it is expected that India can ramp up vehicle production to five million units a year,
within the next three to five years. Indias
rural and urban landscapes are changing , and this in turn can prove to be a boost to the automotive
sector.
Rapid urbanization in India is driving people towards the cities. Smaller towns are also becoming hubs
of economic activity. This means that
India will have over 500 million people living in the cities by 2030. Rising incomes and opportunities will
result in over 60 million households
entering the consuming class. A vast majority of these households will purchase a two wheeler or a car,
and this trend will play a key role in
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EMDE = Emerging market & developing economies
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Overview of Automobile industry
The Indian automobile industry is going through a technological change where each firm is
engaged in changing is processes and technologies to sustain the competitve advantage and
Starting from two wheelers, trucks, and tractors to the multi utility vehicles, commercial vehicles
and the luxury vehicles, the indian automobile industry has achieved tremendous amount of
Major players
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Chapter: 2
Company profile
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❖ Introduction
Honda is an Japanese public multinational conglomerate manufacturer of automobiles , motorcycle and
• History:
Honda is world’s largest motorcycle manufacturers since 1959. Reaching
• Honda was first Japanise automobile manufacturers to release a dedicated luxury brand , 1986
• In 2013 , Honda invested about 5.7% of its release in research and development also in 2013
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Honda became the first Japanise automaker to be a net exporter from the united states.
• Battery health status : tell car’s systems to check for issues with the bettery
• Indirect tyre deflation status: owner can check if any of the tyres have gone flat
❖ Some of the models like Honda city were highly preferred by the upper middle – class
India customer .
❖ However , Honda India started facing heavy competition from other foreign players in
❖ It’s best performing models like Honda city and honda civic lost their market leadership
status
❖ Understand the challenges faced by companies due to the macro environment factors
❖ Appreciate the importance of modifying the strategies of a company depey upon the
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❖ Discuss and debate whether the steps taken by Honda India to meet the new challenges
❖ Explore the strategies that should be followed by Honda India to consolidate its position
❖ SWOT analysis
• Strengths
2.Competenceortfolio
• Weaknesses
• Opportunities
4. Low fuel prices are increasing the demand for pickup trucks and SUVs
• Threats
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1. Compilation
3.Natural disasters
Strengths
All Honda’s businesses are built around the engines – its core product. The company’s first engines
were
built for motorcycles and power equipment, but were later produced for cars and marine vehicles.
Honda is the world’s largest engine manufacturer, which produced over 27 million units of engines for
The company has lots of experience in manufacturing quality and well-performing engines. Its engines
are praised for their durability, easiness to start, quietness, fuel efficiency and reliability. According to
Reliability Index,Honda’s car engines are some the most reliable in the industry.
Engines are the key to motor products and the company’s competence in manufacturing engines is a
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Honda offers many products to consumers including engines, cars, motorcycles, jets, robots,
generators,
lawnmowers, water pumps, as well as many other power equipment products. While the cars generate
the most revenue for Honda, its overall product portfolio is fairly diversified, when compared to
Volkswagen, Toyota, General Motors, or Briggs and Stratton (in an engine industry).
Honda’s revenue breakdown by business segment. Honda earns 72.8% of its revenue through
automotive business.
Honda is a huge company dominating in most of the markets it operates in, including engines and The
company is the leading manufacturer of small, general purpose engines for commercial, rental
industry, and consumer applications. Honda is also the leading global manufacturer of motorcycles
having 22.1% of the total market share in the first half of 2016. Company’s dominance in both of these
According to Interbrand and Forbes, Honda is the 21st and 23rd most valuable brand in the world,
worth
US$22.1 billion and US$25.2 billion, respectively. Brand value is closely related to brand awareness and
its reputation and only few other companies, such as Toyota, BMW and Mercedes-Benz, can compare
Motorcycle business generates 12.3% of total Honda’s sales and is the third largest revenue group for
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the company. The company has sold 17,592 units of motorcycles and all-terrain vehicles in 2016 alone
and captured 22.1% of the world’s motorcycle market in the first half of 2016.
Asia is the main geographic segment for Honda’s motorcycle business, where the company has sold
million units or over 88.7% of its total motorcycles, generating ¥1,107.6 billion in revenue.
Asia-Pacific region, which includes such countries as China, India, Vietnam, Thailand, the Philippines,
Malaysia, Indonesia, Australia and Japan, is the largest motorcycle region in the world and Honda’s
Strategic Management Insight | All You Need To Know About Strategic Management
Company Background
Key Facts
Logo
Revenue JPY ¥14,601.1 billion (2016) 9.6% increase over JPY ¥13,328.1 billion (2015)
Profit JPY ¥406,358 billion (2016) 27.6% increase over JPY ¥561,098 billion (2015)
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Employees 208,399 (2016)
Main Competitors Bayerische Motoren Werke AG, Chrysler Group LLC, Daimler AG, Ford Motor
Company, General Motors Company, Nissan Motor Company, Hyundai Motor Company, Tata Motors,
Ltd., Toyota Motor Corporation, Volkswagen AG and many other automotive companies.
Honda Motor Company (further Honda or Company) is a Japanese motorcycle, automobile, aircraft and
engine manufacture. The Company was founded in 1948 by Soichiro Honda, as an automotive parts
manufacturer. Honda later moved to manufacturing motorcycles and has become the world’s largest
In 1962, Honda started manufacturing automobiles and was the first company to launch a dedicated
luxury brand, Acura, in 1986. The Company is now the 8th largest auto manufacturer in the world.
Over the years, the Company has ventured into many industries and is now manufacturing jets and
robots.
Honda always highlighted that its core business is engines and all the products the company has
ventured in is built around them. Company has been growing significantly over the past few years,
You can find more information about the business in its official website or article.
• Toshihiro Mibe
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President, CEO & Representative Director
• Seiji Kuraishi
• Kohei Takeuchi
• Yoshi Yamane
• Masahiro Yoshida
Director
• Takahiro Hachigo
• Takanobu Ito
Director
• Masafumi Suzuki
Director
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• Hiroko Koide
J-Oil Mills, Inc., Honda Motor Co., Ltd., J. FRONT RETAILING Co., Ltd., Mitsubishi Electric Corp.
• Kunihiko Sakai
• Hideo Takaura
Tokyo Electric Power Co. Holdings, Inc., Honda Motor Co., Ltd.
• Mayumi Tamura
During the post-war period, Soichiro Honda and a team of twelve men created engines to attach to
bikes. Honda Motor Company became the world’s largest motorcycle manufacturer in 1964.
Honda is a Japanese company, but not everyone realizes that Honda has several manufacturing
facilities
in America.
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3. The Honda Accord was the first foreign vehicle manufactured in the U.S.
Honda is involved in the manufacturing of other products like watercraft, ATVs, aircraft, mountain
bikes,
lawn equipment, and solar cells. They even created a humanoid robot called ASIMO.
They began shipping soybeans from the U.S. to Japan in 1986 because the crop was plentiful in Ohio,
Japan had a market for it, and they wanted to invest in the state they were operating in.
Honda-built engines have won more Indy 500 races than any other manufacturer.
10. The Honda Gold Wing motorcycle has been in production for over 40 years
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The first Gold Wing was manufactured in 1974.
11. The Honda Civic was Honda’s answer to the 1973 oil crisis
13. Joe drove his 1997 Honda Accord over one million miles
Joe Cicero of Maine reached one million miles in 2011 on the original engine and transmission. Honda
From 1997 to 2006, every Honda CR-V had a folding plastic picnic table under the cargo area.
15. The Honda Acura is the first Japanese automotive luxury brand
Up 2016, Kelley Blue Book awarded the “Best Buy of the Year” to the 2016 Honda Civic, CR-V, Pilot,
and
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❖ Global Perspective
• Main Products
• Number of Associates
Honda group companies: 430 domestic and overseas affiliated companies (as of March 31, 2021)
Consolidated financial results (for the fiscal year ended March 31, 2021)
• Status of shares
Worldwide unit sales for the fiscal year ended March 31, 2021
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Chapter 3 :
finance
department
Current ratio
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The current ratio is a liquidity ratio that measures a company's ability to pay short-term
obligations or those due within one year. It tells investors and analysts how a company can
maximize the current assets on its balance sheet to satisfy its current debt and other payables.
Current liabilities
= 598.94
790
= 0.76
Quick ratio
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In finance, the quick ratio, also known as the acid-test ratio is atype of liquidity ratio, which
measures the ability of a company to use its near cash or quick assets to extinguish or retire its
current liabilities immediatelary
Current liabilities
=598.94 – 160.49
790.97
0.55
Profit margin, net margin, net profit margin or net profit ratio is a measure of profitability. It is
calculated by finding the net profit as a percentage of the revenue.
Net sales
= 3301.67
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796.80
= 4.14
Total equity
= 2.05
10.14
= 0.202
The interest coverage ratio is a debt and profitability ratio used to determine how easily a
company can pay interest on its outstanding debt. The interest coverage ratio is calculated by
dividing a company's earnings before interest and taxes (EBIT) by its interest expense during a
given period.
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Interest coverage ratio = earning before interest and test
Interest expenses
= 66.14
20.26
= 3.26
Fixed-asset turnover is the ratio of sales to the value of fixed assets. It indicates how well the
business is using its fixed assets to generate sales.
Fixed assets
= 796.80
93.76
Average inventory
= 796.8
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Accounting procedure
were prepared in accordance with the accounting standards notified under the Companies (Accounting
Standard) Rules, 2006 (as amended), Section 133 of the Companies Act, 2013 read with Rule 7 of the
Companies (Accounts) Rules, 2014 and other relevant provisions of the Act. These financial statements
are the first financial statements of the Company under Ind AS. Refer note 35 for an explanation of
how the transition from previous GAAP to Ind AS has affected the Company''s financial position,
financial performance and cash flows. (ii) Historical cost convention The financial statements have been
prepared on a historical cost basis, except for the following: - certain financial assets and liabilities that
are measured at fair value; and - defined benefit plans - plan assets measured at fair value ii) Current -
non-current classification All assets and liabilities are classified into current and non-current as per the
Company''s normal operating cycle and other criteria as set out in the Schedule III to the Companies
Act, 2013. Assets An asset is classified as current when it satisfies any of the following criteria: (a) it is
expected to be realized in, or is intended for sale or consumption in, the company''s normal operating
cycle; (b) it is held primarily for the purpose of being traded; (c) it is expected to be realized within 12
months after the reporting date; or (d) it is cash or cash equivalent unless it is restricted from being
exchanged or used to settle a liability for at least 12 months after the reporting date. Current assets
include the current portion of non-current financial assets. All other assets are classified as non-current.
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The company is also offering ₹5 lakh extra for the first 400 employees who opt for the
scheme.
According to the communication sent to employees at the Manesar facility, the Indian auto
industry was passing through challenging times as sales have dropped due to COVID-19 and
resultant downturn in the economy.
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Chapter : 4
Production
dpartment
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All Honda Bikes
•Honda CB650R.
•Honda CBR650R.
•Honda Dio.
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Specific distribution
channel:
Motor.
handle the two. Shinji Aoyama, who held the reins at Honda
Motorcycle & Scooter India (HMSI) at the time when Honda and
Hero ended their joint venture in 2010, is currently the chief officer
(Asia & Oceania) at the parent and the man behind the latest move.
The aim is to reach the double-digit mark in the Indian market share
in the next five years, Aoyama told ET. In the April-June quarter,
Honda's share was a mere 5.3% in the Indian passenger car market,
where Maruti sold one in every two units. It was the fifth largest
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Hyundai, Mahindra & Mahindra and Tata Motors.
flagship City accounted for more than two-thirds of the sales last
fiscal. Compact cars Jazz, Amaze and WR-V brought in another 72,305
units.
FY2001-02 to FY2006-07
period the segment suffered from various problems like Low Average,
❖ Growth Stage
FY2007-08 to FY20017-18
The growth stage started from FY2007 and stretched to the current
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Also introduced Honda Eco Technology (HET) which solved the
It also changed the body models of specific vehicles which have existed
for a lot of years like Activa and Aviator. And also added new features
very seriously now I think it’s easy to find an ATSC vehicle in everyone’s
house and business. The product is designed in such a way that it suits
❖ Maturity Stage
A slight decline can be seen after the highest sales record in FY2018.
But registering it as the Maturity will not be justice keeping the current
maturity only for the reason of its existence in the market v.i.z. about 2
Market segmentation
Common definition market, which means economic that’s approach customers in
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processes dividing specific part into many parts of some things. Market
specific groups of consumers rather than to everybody, even if it means that other
consumers who don’t belong to this target market aren’t attracted to it, for
company has been targeted three major part of market segmentation that is
economic status, etc. this segmentation identify the type and assume that
place for machine like robot, it might depend on the functions and use. There are
a vast variety of market segments for this type product. He could be useful in the
Along with this, ASIMO could be a companion for an elderly individual or a family
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showcasing the Honda founder’s dream of producing
and engage with them, here is one of the successful and oldest
The campaign name is “You meet the nicest people on Honda”, this campaign
showcased that the motorcycles were made for the common man.
today’s time.
season and current market trends & how they tried to portray their
brand: alone.
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Price Strategy of Honda company
The price strategy implemented by Honda is acknowledged as it keeps in
mind their main target segment is the middle-income group thus, their
pricing strategy also goes according to that. They provide a wide range of
products with an affordable pricing strategy. They have also built huge
countries where the cost of production is higher. It also provides sports bikes
and luxury bikes which are priced at the higher end. Also, one of the
artificially low prices to gain market share and once that is achieved
services, has announced that Honda Australia Motorcycles & Power Equipment
Pty Ltd (Honda MPE) has selected salesforce.com to manage all its customer,
Honda MPE Australia is one of the 35,300 companies of all sizes, industries and
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In operation since 1991, Honda MPE imports motorcycles, power equipment and
turnover, Honda estimates that it has more than 1 million Honda products
Honda MPE will use Salesforce to better communicate with its Australian
With this insight, Honda will be able to target marketing campaigns like never
before.
According to Craig Bassett, IT Manager at Honda MPE Honda wasn’t looking for
an on-demand solution, but chose one after discovering how cost effective and
“That we don’t need to worry about managing the system on-premise is also a
huge advantage,” Bassett says. “It frees up our IT staff because they don’t need
With Salesforce, Honda MPE wants to drive top and bottom line growth by
evolving its marketing campaigns to a new level. As such, Honda MPE will
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Phase one: Cleanse data to target marketing campaigns for growth
Honda MPE has a database of approximately one million contacts, but only
Of the remaining 750,000, Honda MPE has little insight into details like their age,
gender, occupation, customer purchase history, or even if the customer still owns
Bassett had run direct mail and email marketing campaigns in the past, but was
not sure he had targeted the right demographic, and had no way to measure the
campaign’s success.
“We had used another system as our contact database, which was more than
seven years old and too basic to give us the customer detail we needed,” he
says.
“It didn’t have a marketing function, which is an area of the business we wanted
to improve. Most data was out of date, and as a result the response rates on our
“With Salesforce we’ll be able to clean up the data and validate each contact,”
Bassett says.
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Honda MPE will transfer all customer data over to Salesforce, and qualify every
contact in the process. Once contacts are transferred, Honda MPE will be able to:
– Track customer satisfaction levels and identify gaps in service delivery to take
Honda MPE’s motorcycle training division, and Honda Riders Club Australia,
opportunities;
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Chapter : 5
human resources
management
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Recruitment and selection processes
Online apply
INTERVIEW
During the interview, you may be asked some unusual questions. Don’t be
too surprised. Many times questions are asked simply to see how you react.
Preparing in advance can help cool your nerves on the interview day. Make
sure to do your research on Honda By Rosenthal and the New And Used Car
Dealers industry.
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ONLINE PRE-EMPLOYMENT EVALUATION
finding the candidate that best fits the open position. Depending on the open
these exams.
❖ Number of employees
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❖ Performance appraisal
❖ process
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organization
work diligently
when properly
only let
also clearfy
UNDERSTANDING PERFORMANCE
Make
DETERMINANTS OF PERFORMANCE
by
the abilities and role (tasks) perceptions thus, the performance is the
given
the
efforts abilities and the role perception effort which result from being
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individual uses in performing a task. Abilities are the personal
characters
a short
individual believe they should channel their effort on their jobs. The
activists
their jobs
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Chepter :6
operations
department
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Honda procure and supply raw materials such as light metals, steel, plastics, resin
and Platinum Group Metals (PGM). While responding to the transformations taking
place in the car manufacturing industry, such as motorization and light weighting,
honda offer high quality services that go beyond the domains of the trading company
In they Business, they themselves the supply of more than 10,000 different parts to
customers. Honda offer just-in-time(JIT) services using our own warehouses and other
systems.
In the Equipment, Die and mold Business, Honda offer total services to support our
of equipment, dies and molds at production sites such as car manufacturing plants,
❖ Turnover:
For the fiscal year 2018, Honda reported earnings of US$9.534 billion, with an
annual revenue of US$138.250 billion, an increase of 6.2% over the previous fiscal
cycle. Honda's shares traded at over $32 per share, and its market capitalization
❖ Plant location
Committed to Make in India, first production facility at Manesar
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(Haryana) started operations in 2001. A decade later in 2011,
❖ Layout used
“In addition, the integrated nature of the production facility is also very similar to that of other
Honda facilities, where all aspects of assembly and finishing, as well as final quality checks, are
conducted in a single facility,” adds Fujino. “By maintaining an integrated assembly environment,
any issue that is identified during the assembly process can be immediately identified and
rectified by the appropriate assembly associates from anywhere within the facility.”
The production team is involved in setting up each workstation and they are working together to
establish a productive and ergonomic work environment for the assembly processes. “Technicians
assist with setting up the areas and simplifying the work instructions,” explains Fujino. “Integrated
teams also are developing integrated assembly tools that have all the required materials and
support equipment on the production tooling.
“Ongoing, there will be integrated work teams that will continue to identify quality and
continuous improvement items to further reduce waste,” adds Fujino. “These teams will be
responsible for identifying and implementing actions to resolve issues and further increase
efficiency and performance.”
❖ Product produced
Honda manufactures a range of power products, including general-purpose
engines, generators, water pumps, lawn mowers, riding mowers, grass
cutters, brush cutters, tillers, snow blowers, outboard marine engines, power
carriers, sprayers and pressure washers. Honda offers cogeneration units.
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❖ Machine/equipment used
joint project was established by Saitama Factory (currently Wako Plant) and
Hamamatsu Factory in June 1956, in order that Honda might develop a high-
precision machining table for use in the manufacture of multiple models. The team
developed the Honda Universal Machine, or HUM. As opposed to conventional
machining tables, which offered much less flexibility and could not be used to
process modular components of different specifications, the HUM delivered multiple-
specification processing capability with its replaceable processing units. Each of
these comprised a multiple-axis blade section - also called a ganged head - and
jigs, which could be changed in modular fashion. With that, Honda’s innovative new
machine achieved a superior degree of accuracy, plus a remarkable setup time of
just five minutes. Honda made a total of six HUMs, and these units amply
demonstrated their capabilities in the production of the 1957 Dream C70 and 1958
Benly C90
❖ Quality maintenance
The company started its India innings with a portfolio of premium offerings priced upwards of Rs 7 lakh
comprising sedans like City and Civic and premium sports utility vehicle CR-V. He says, "At that point,
we were established as a premium brand because of this portfolio. Since then our product range has
changed significantly." He is quick to add, "Premiumness has nothing to do with the kind of prices one
is selling its cars at - it is about the space a brand occupies in the mind of a consumer. We were a
premium brand then and we are premium even today. What's different about Honda today is that we
want to touch the lives of more customers," he adds. And this notion of premiumness rests on the three
pillars of durability, quality and reliability. The ownership experience, which depends largely on
efficiency of its dealerships, is also an integral part of the company's premium positioning in the auto
market
it was a real balancing act for the company to enter the value (small car) segment without
compromising its premium
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❖ Services provided
you're looking to purchase or lease a Honda or Acura product, Honda Financial
Services and Acura Financial Services can help. Browse special lease and finance
offers, estimate payments and even get credit pre-approval if you apply online. Current
customers can learn how to pay bills online and over the phone, sign up for online
account access or sign up to make payments automatically. And it's always a good idea
to learn about your future financial options if you're approaching the end of your
financial contract.
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Chapter : 7 other
department
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Research and development department :
Honda R&D began in 1960 with the separation of the research and development
division from Honda. With the goal of realizing Honda’s corporate philosophy of
bringing joy to as many people as possible through its products, Honda R&D was
established as an independent entity. Honda R&D’s corporate culture is imbued with
respect for the individual, emphasizing a research and development system that
enables the talents of each engineer to flourish in the pursuit of our ultimate
objective of bringing originality and innovation to the technologies and products that
it develops.
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Chapter : 8
conclusion
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Expanding to full operations , Honda production capacity has jumped 30% year on year to 2.8 million
per annum in FY 12- 13.On February 17 2016, Honda enograted the “World’s largest only scooter
plant" at Vithalapur Gujarat with annual capacity of 1.2 million units. The new plant will employ
approximately 3000 people within first 2 years of commercial production. • Honda’s third plant at
Narsapura Industrial Area near Bengaluru, Karnataka is equipped to manufacture 1.2 million units.
Utilizing production technologies refined at Manesar & Tapukara plants as starting point, the 3rd plant
is employed with state-of-the-art manufacturing, automation and environment friendly technologies to
deliver quality products. • Growth: Starting FY’16-17 on high note, Honda 2Wheelers India set the pace
of industry in the first quarter with a stellar 22% growth, compared to 14% growth of domestic
industry. Honda’s performance stood out as it reinforced its position as both the Highest market share
gainer and Highest volume gainer of the Industry ).
Links
http://www.goodreturns.in
Https://in.linkdin.com
Https://global.honda
Https://www.sideshare.net
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Https://www.honda2wheerensindia.com
Https://global.honda
Https://en.m.wikipedia.org
Https://www.slideshare.net
Https://www.hondatrading.com
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