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Kirlus Micheal Amin: Email: Linkedin: Github

The document provides a summary of Kirlus Micheal Amin's professional experience, education, certifications, IT skills, and languages. It summarizes his career progression from roles in IT service desk support, IT specialist positions, to his current role as an IT Service Desk Analyst/VDI Engineer at CIB Bank. It also lists his education qualifications and various IT and data analysis certifications obtained.

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42 views2 pages

Kirlus Micheal Amin: Email: Linkedin: Github

The document provides a summary of Kirlus Micheal Amin's professional experience, education, certifications, IT skills, and languages. It summarizes his career progression from roles in IT service desk support, IT specialist positions, to his current role as an IT Service Desk Analyst/VDI Engineer at CIB Bank. It also lists his education qualifications and various IT and data analysis certifications obtained.

Uploaded by

sd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Kirlus Micheal Amin

Giza | 01111929098
EMAIL: kirlus_micheal@yahoo.com
LinkedIn: https://www.linkedin.com/in/kirls/
GitHub: https://github.com/kirlus

SUMMARY
I am an enthusiastic and focused learner seeking a Application Developer position at IBM,
where I can fully use my IT & programming skills for the benefit of the organization.

EXPERIENCE
IT Service Desk Analyst / VDI Engineer 9/ 2020 - Present
CIB Bank
● Provide single point of contact for CIB end users regarding IT incidents and requests
through phone calls, online tickets, mail to resolve.
● Providing level-2 for Citrix / XenApps server environment.
● Support VDI End-User Sessions & Handling IT-VDI related requests or inquiries
received by client helpdesk
● Perform technical troubleshooting and problem resolution of more than 30 tickets per
day including Client computing applications, networking.
● Take ownership of users’ interactions/incidents, follow up on the status of problems
on behalf of the user.
● Escalate out of service desk scope incidents and Requests to relevant of IT
departments.
● Participate in team projects that enhance the quality or efficiency of IT support

IT Specialist 4/ 2020 – 11/ 2020


3M Technology
● Troubleshooting and resolve PC and network problems.
● Perform hardware and software installation.
● Maintain database backup and recovery.

Customer Service Agent (Internship) 8/ 2017 – 9/ 2017


National Bank OF Egypt
● Solved daily customer banking operations and inquiries.
● Cross-sell over 200 NBE banking packages & products in one month time.

SQL Developer (Internship) 6/ 2016 – 7/ 2016


Blom Bank Egypt
● Implementation of various complex SQL queries & Visual basic development.

EDUCATION
Bachelor of Commerce - Business Information Systems
Helwan University / from 2014 to 2018
GPA (3.11/4) Very Good

CERTIFICATIONS
Intermediate python 4/2021
Datacamp - See credential
Data Analytics A-Z with Python 3/ 2021
Udemy - See credential

Data Analyst challenger Track 7/2021


Udacity - See credential

Polynomial Regression, R, and ggplot 10/ 2018


Udemy - See credential
Introduction to R 7/ 2018
DataCamp - See credential

IT SKILLS
 Programming & Data Analysis (Python, SQL, R),
 Citrix VDI support
 Advanced windows administration & configuration,
 MCSA & CCNA,
 DHCP, Windows server, Active directory
 knowledge of cyber security essentials

Soft SKILLS
 Growth mindset (always eager to learn new technologies and update my skills)
 Problem solving (identifying more simple & effective solution for the problem)
 Team work Communication & Presentation skills (presented new ideas to Team
members, Guided new recruits)

LANGUAGES

English: Professional Working Arabic: Native or Bilingual

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