TASK SHEET 2.1.

2
Title: Prepare for Cleaning Duties

Performance Objective: Given an equipment, you should be able to

Prepare for Cleaning Duties
Supplies and Materials: linens, cleaning agents and suppplies

Equipment: any of the ff.

Housekeeping trolley
Steps and Procedures:

1. Gather all materials necessary for the said activity.

2. Arrange the materials based on the required time allotted.
3. Follow the proper procedure
4. Present your work to your trainer.

Assessment Method: Demonstration

 Performance Criteria Checklist
Task Sheet 2.1-2

Trainee’s Name:____________________________ Date: _____________

Criteria Yes No
Did you………?
1. Select correct cleaning, supplies and equipment re-
quired for servicing rooms and prepared for use
2. Identify accurately supplies for trolleys and selects or or-
ders in sufficient numbers in accordance with establish-
ment procedures
3. Safely load trolleys with adequate supplies in accord-
ance with establishment procedures
4. Arrange the materials based on the required time allot-
ted

The trainee’s performance is

Satisfactory Unsatisfactory

Comment/suggestions: _____________________________________________
_________________________________________________________________

Trainer: ____________________________ Date: _______________

 LEARNING OUTCOME SUMMARY

LEARNING OUTCOME NO. 2 ACCESS ROOMS FOR SERVICING

CONTENTS:
1. Access and Enter Guest Rooms Appropriately
Assessment Criteria
1. Rooms requiring service are correctly identified based on
information supplied to housekeeping staff
2. Rooms are accessed in accordance with the establishment’s
customer service and security procedures
CONDITION:
Students/Trainee must be provided with the following:
WORKPLACE LOCATION
EQUIPMENT
 Mops
 Brushes and brooms
 Vacuum cleaner
 Housekeeping trolley
ACCESSORIES AND SUPPLIES
 Pen and paper
 Housekeeping/ FO forms
 room supplies and amenities
TOOLS/MATERIALS
 Tapes
 Brochures/ manuals
 Guest folio, guest list
 caution signs

ASSESSMENT METHOD:
 Oral questioning or interview
 Review of portfolios of evidence of on-the-job performance by the
candidate
 Third-party workplace reports of on-the-job performance by the
candidate
 Learning Experiences / Activities
Learning Outcome # 2
ACCESS ROOMS FOR SERVICING

Learning Activities Special Instructions

Read: Information Sheet 2.1-1 This Learning Outcome deals with

Access and Enter Guest Rooms the development of the Institutional
Appropriately Competency Evaluation Tool which
Answer Self check no. 2.1-1 trainers use in evaluating their
Compare self-check answers to answer trainees after finishing a competency
key of the qualification.

Perform task sheet no.2.1-1 Go through the learning activities

Evaluate performance using perfor- outlined for you on the left column to
mance gain the necessary information or
knowledge before doing the tasks to
practice on performing the
requirements of the evaluation tool.
The output of this LO is a complete
Institutional Competency Evaluation
Package for one Competency of
HOUSEKEEPING NCII. Your output
shall serve as one of your portfolios
for your Institutional Competency
Evaluation for Clean and prepare
rooms for incoming guests.

Feel free to show your outputs to

your trainer as you accomplish them
for guidance and evaluation.

After doing all the activities for this

LO1: Set Up Equipment and
Trolleys ; you are ready to proceed to
the next LO2: Access rooms for
servicing .
 LEARNING OUTCOME NO. 2
ACCESS ROOMS FOR SERVICING

Objectives:
At the End of this unit, students were able to:
Information Sheet 2.2.1
SELF CHECK 2.2.1
IDENTIFICATION. Read each statement and identify what is described on each
number.

COMPETENCY BASED LEARNING MATERIALS

List of Competencies
SUMMARY OF COMPETENCY-BASED LEARNING MATERIALS
NUMBER UNIT OF MODULE TITLE CODE
COMPETENCY
1 Provide Housekeeping Providing TRS5123111
Services to Guest Housekeeping
Services to
Guest
2 Clean and prepare Cleaning and TRS5123112
rooms for incoming preparing
guests rooms for
incoming
guests
3 Provide valet/butler Providing TRS5123113
service valet/butler
service
4 Laundry linen and Laundering TRS5123114
guest clothes linen and guest
clothes
5 Clean public areas, Cleaning public TRS5123115
facilities and areas, facilities
equipment and equipment
 6 Deal with/Handle Dealing TRS5123115
intoxicated guests with/Handle
intoxicated
guests

HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL

Welcome to the module in Housekeeping NCII. This module

contains training materials and activities for you to complete.

The unit of competency “Clean and Prepare Rooms for

Incoming
Guests” covers the knowledge, skills, and attitudes required to
complete so as to qualify you in the National Certification in
Housekeeping NCII.
You are required to go through a series of learning activities in
order to complete each learning outcome of the module. Each of the
learning outcomes is provided with Information Sheets. Follow
these activities on your own and answer the self-check at the end of
each learning outcome. You may remove a blank answer sheet at
the end of each module (or get the answer sheets from the
facilitator) to write the answers for each self-check. If you have
questions, don’t hesitate to ask your facilitator for assistance.

RECOGNITION OF PRIOR LEARNING (RPL)

You may already have some or most of the knowledge and skills
covered in this learner’s guide because you have:
 Been working for some time.
 Already completed training in this area.

If you can demonstrate to your trainer that you are competent in a

particular skill or skills, talk to the facilitator about having them
formally recognized so you do not have to do the same training
again. If you have qualification or Certificate of Competency from
the previous trainings, show it to the facilitator. If the skills you
acquired are still current and relevant to the unit/s of competency
they may become part of the evidence you can present for RPL. If
you are not sure about the currency of your skills, discuss this with
your facilitator.

At the end of this module is a Learner’s Diary. Use the diary to

record important dates, jobs undertaken and other workplace
events that will assist you in providing further details to your
facilitator/ assessor. A Record of Achievement is also provided by
your facilitator to complete once you complete the module.
This module was prepared to help you achieve the required
competency in Maintaining High Standard of Patient Services. This
will be the source of information for you to acquire knowledge and
skills in this particular trade independently and at your own pace,
with minimum supervision or help from your instructor.

 Talk to your facilitator and agree on how you will both organize
the Training of this unit. Read through the module carefully. It is
divided into sections, which cover all the skills and knowledge you
need to successfully complete this module.
 Work through all the information and complete the activities in
each section. Read information sheets and complete self-check.
Suggested references are included to supplement the materials pro-
vided in this module.
 Most probably your facilitator will be your supervisor or man-
ager. Your facilitator will support and correct you.
 Your facilitator will tell you about the important things you need
to consider when you are completing activities and it is important
that you listen and take notes.
 You will be given plenty of opportunity to ask questions and
practice on the job. Make sure you practice new skills during regu-
lar work shifts. This way you will improve both your speed and
memory and also your confidence.
 Talk to more experience work-mates and ask for their guidance.
 Use the self-check questions at the end of each section to test
your own progress.
 When you are ready, ask your facilitator to watch you perform
the activities outlined in this module.
 Ask you work through the activities; ask for written feedback on
your progress. Your facilitator keeps feedback/pre-assessment re-
ports for this reason. When you have successfully completed each
 element, ask the facilitator to mark on the reports that you are
ready for assessment.
 When you have completed this module, and feel confident that
you have had sufficient practice, your facilitator will arrange an ap-
pointment with registered assessor’s to assess you. The results of
your assessment will be recorded in your competency Achievement
Record

CORE #
Competency-Based Learning Materials (CBLM)
2

HOUSEKEEPING NC II
CORE COMPETENCY # 1
Module Title:
CLEAN AND PREPARE ROOMS FOR INCOMING
GUESTS
Unit of Competency:

Clean and Prepare Rooms for Incoming

Guests