Internet Access

Service Level Agreement Report

Report Type : SLA

Customer

Periode :
 I. Service Profile

Capacity : 500 Mbps

II. Availability Summary

During April until September 2021, we record several ticket problem Outage for
internet services on

Monthly SLA

Year to
Total Monthly
Availability Date
No Month Frequent Outage Service
(%) Availability
(Hour) (Hour) (%)
1 January 0 0:00:00 744 100.00 100.00
2 February 0 0:00:00 672 100.00 100.00
3 March 0 0:00:00 744 100.00 100.00
4 April 1 0.05.00 720 99,99 100,00
5 May 0 0:00:00 744 100.00 100.00
6 June 0 0:00:00 720 100.00 100.00
7 July 0 0:00:00 744 100.00 100.00
8 August 0 0:00:00 744 100.00 100.00
9 September 0 0:00:00 720 100.00 100.00

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III. Traffic Utilization

MRTG September 2021

MRTG August 2021

MRTG July 2021

MRTG June 2021

MRTG May 2021

MRTG April 2021

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 IV. Problem Ticket Summary

No Ticket No Month Start Date End Date Start Time End Time Impact Action Time To Time Outage/
Solve Outage Non-
Outage
Proble
m:
Lazada to Proble
DCI Down m
1 #TT100748 10/04/2021 10/04/20 03.02.0 03.07.00 0.05. Outag
April transm
21 0 00 e
ission
Action:
optimi
ze
link
Traffic
auto
maticl
y via
Rajaw
ali,
Lazada
Action
down Non
2 #TT220621 June 22/06/2021 22/06/20 16.15.0 16.50.00 : 0.35.00
to DC1 Outage
20 21 0 restar
t
device
(enabl
e
disabl
e
device)
Lazada
Request
BOD to
1 Gbps Alread Non
3 #TT280621 July 05/07/2021 12/07/20 00.00.0 23.59.00 y done 175.14. Outage
and
21 21 0 00
Extra
Monitoring
HRB1 -
LAZADA
DCI Alread Non
4 #TT10010 August 11/08/2021 11/08/20 02.00.0 04.00.00 y done 2.00.0 Outage
-
7 21 0 0
Maintenan
ce
Primary
Link

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9 march 2021 at 19:13
Issue flapping network
Response time on

20 October 2021 at 13:56

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