708P91372

February 2017

Xerox® VersaLink® C400 Color Printer &

C405 Color Multifunction Printer
Service Manual
Prepared by:
DCLS
Xerox Ltd
Bessemer Road,
Welwyn Garden City
Hertfordshire
AL7 1BU
United Kingdom

© 2017 Xerox Corporation. All rights reserved. Xerox®, Xerox, Design® and VersaLink® are trademarks of Xerox Corporation in the United States and/or other countries.
Other company trademarks are also acknowledged.
While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service per-
sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or
modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You
should consult the applicable warranty for its terms regarding customer or third-party provided service.
 Introduction
About This Manual .......................................................................................................... iii
How To Use This Manual ................................................................................................ iii
Change History ............................................................................................................... iv
Service Safety Summary................................................................................................. iv
Symbols Used On The Product....................................................................................... vii
Voltage Measurement and Specifications....................................................................... viii
Health and Safety Incident Reporting ............................................................................. ix
Regulatory Specifications................................................................................................ x
Translation of Warnings .................................................................................................. xi
VersaLink® C400 and C405 Overview ........................................................................... xiv
Consumables and Maintenance...................................................................................... xvi
Product Codes, Configuration and Serial Number Range ............................................. xvii

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer i
Introduction February 2017 Launch Issue
ii Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
About This Manual How To Use This Manual
This manual is the primary document used for diagnosing, repairing, maintaining, and trouble- Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the
shooting the Xerox® VersaLink® C400 Color Printer and Xerox® VersaLink® C405 Color Mul- problem, then follow the directions given.
tifunction Printer. The Service Manual is the controlling publication for a service call. To ensure
product understanding, complete the Xerox Service Training Program for these devices. How to Differentiate Between Device Variants
The variant devices VersaLink® C400 Color Printer and VersaLink® C405 Color Multifunction
Organization Printer will be identified in this document by the model identifier C400 or C405 respectively.
Section titles and the information contained in each is presented in the following paragraphs:
When a procedure, parts list description or other reference is unique between the devices, the
Section 1 Service Call Procedures appropriate model designator, C400 or C405 will be used. Any artwork will also be specific.
This section is used to start and complete a service call. The procedures in this section will
either direct you to a Repair Analysis Procedure (RAP) or identify a faulty component or subas- NOTE: This manual services all configurations of the device. Ignore references to options not
sembly. installed on the device.

Section 2 Status Indicator Repair Analysis Procedures

Warnings, Cautions and Notes
This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to
diagnose, isolate and repair faults other than image quality faults.
WARNING
Section 3 Image Quality A warning is used whenever an operating or maintenance procedure, practice, condi-
tion or statement, if not strictly observed, could result in personal injury.
This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and
setup procedures necessary to diagnose, isolate and repair image quality faults. A translated version of all warnings is in Translation of Warnings.

Section 4 Repairs/Adjustments
This section contains the instructions for removal, replacement, and adjustment of parts within CAUTION
the device. A caution is used whenever an operation or maintenance procedure, practice, condition or
statement, if not strictly observed, could result in damage to the equipment.
Section 5 Parts List
This section contains the illustrated spare parts list. Any part that is spared or that must be NOTE: A note appears to highlight a procedure, practice, condition or statement.
removed to access a spared part is illustrated. Service Acronyms
Section 6 General Procedures / Information While using this service documentation, you may encounter acronyms that are unfamiliar.
This section contains all other procedures, product specifications and general information.
To find definitions for Xerox acronyms, go to the following page in your web browser, then
enter the acronym and click Search:
Section 7 Wiring Data
This section contains the wiring diagrams. https://open.xerox.com/Services/acronym

Section 8 Principles of Operation

This section contains details of printer operation and component locations.

Component Names
Names of parts that appear in the disassembly procedures may not be exactly the same as the
names that appear on the part or listed in the parts lists. For example; a part called the registra-
tion chute assembly may appear on the parts list as Assembly, Chute REGI.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer iii About This Manual, How To Use This Manual
Change History Service Safety Summary
This page gives information on major changes to the service manual. General Guidelines
• For future use, no changes to date. For qualified service personnel only: Refer also to the preceding Electrical Safety.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless
another person capable of rendering first aid or resuscitation is present.

Use care when servicing with power applied: Dangerous voltages may exist at several points in
this product. To avoid personal injury, do not touch exposed connections and components
while power is on. Disconnect power before removing the power supply shield or replacing
components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic
objects could come into contact with dangerous voltages and currents.

Electrical Safety
• Use the Power Cord supplied with the printer.
• Plug the Power Cord directly into a correctly grounded electrical outlet.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does
not have a ground connection terminal.
• Do not use an extension cord or power strip.
• Do not place the system in an area where people might step on the power cord.
• Do not place objects on the power cord.
• Do not block ventilation openings. These openings prevent printer overheating.
• Do not drop paper clips or staples into the printer.
Operational Safety
The printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.

Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.
• Use the supplies specifically designed for your system. The use of unsuitable materials
may cause poor performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the system, options and
supplies.

NOTE: The Total Satisfaction Guarantee is available in the United States and Canada. Cover-
age may vary outside these areas; please contact your local representative for details.

Maintenance Safety
• Do not attempt maintenance not specifically described in the printer documentation.
• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.
• Do not burn any consumable or routine maintenance items. For information on Xerox sup-
plies recycling programs, go to www.xerox.com/gwa.

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Change History, Service Safety Summary iv Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Safety Labels • Warning: An unapparent hazard exists that may cause serious personal injury.
Read and obey all posted caution, warning, and danger labels. Throughout the printer, these • Danger: An unapparent hazard exists that may cause serious personal injury or death.
safety labels are displayed on potentially dangerous components. As you service the printer, Safety Interlocks
check to make certain that all safety labels remain in place.
The C400 and C405 are provided with the following interlock safety devices, Figure 1.
• Front cover interlock sensor, PL 18.2 Item 28.
• Caution: An unapparent hazard exists that may cause personal injury or damage to the
equipment. For example, a panel may cover the hazardous area. • Rear interlock switch, PL 14.1 Item 3.

Front cover interlock sensor Front cover interlock sensor

C405 C400
Rear interlock switch Rear interlock switch

Figure 1 Interlock switches

Safety System
• At the close of a service call ensure all covers are in place and all interlock switches are
functioning correctly. If you bypass an interlock switch, use extreme caution when work-
ing on or around the printer. Figure 2 shows the safety interlock circuitry.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer v Service Safety Summary
 Figure 2 Safety system

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Service Safety Summary vi Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Symbols Used On The Product
The following precautionary symbols may appear on the device.

Figure 1 indicates Danger High Voltage.

Figure 5 Pinch injury symbol

Figure 6 is the symbol to use caution (or draws attention to a particular component). Refer to
the manual for information.

Figure 1 High voltage symbol

Figure 2 is the Protective Ground (Earth) symbol.

Figure 6 Use caution symbol

Figure 7 is the symbol indicating that the item is sensitive and should not be touched.

Figure 2 Protective ground (earth) symbol

Figure 3 is the symbol indicating a hot surface. Use caution to avoid personal injury.

Figure 7 Do not touch symbol

Figure 8 is the symbol indicating the item is sensitive to sunlight, and exposure to it will reduce
its life span.
Figure 3 Hot surface symbol

Figure 4 is the symbol indicating that the surface is hot while the printer is running. After turning
off the power, wait 30 minutes.

Figure 8 No sunlight symbol

Figure 9 is the symbol indicating the item is sensitive to any light, and exposure to it will reduce
its life span.

Figure 4 Wait 30 minutes symbol

Figure 5 is the symbol indicating where avoid pinching fingers in the printer. Use caution to
avoid personal injury.

Figure 9 No light symbol

Figure 10 is the symbol indicating there is possible danger of laser radiation.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer vii Symbols Used On The Product
 Voltage Measurement and Specifications
Table 1 shows the voltages present in the C400 and C405. Measurements of DC voltage must
be made with reference to the specified DC Common, unless some other point is referenced in
a diagnostic procedure. All measurements of AC voltage should be made with respect to the
adjacent return or ACN wire.

Table 1 Voltage Measurement and Specifications

Voltage Specification
Figure 10 Laser radiation warning symbol Input Power 220V 198VAC TO 264VAC
Input Power 110V 90VAC TO 140VAC
+5VDC +4.75 VDC TO +5.25 VDC
+24VDC +23.37 VDC TO +27.06 VDC

Logic Voltage Levels

Table 2 show the logic levels present in the C400 and C405. Measurements of logic levels
must be made with reference to the specified DC Common, unless some other point is refer-
enced in a diagnostic procedure.

Table 2 Logic Levels

Voltage H/L Specification
+5VDC H = +3.00V or greater
L = below 0.8V
+3.3V H = +2V or greater
L =below 0.8V

DC Voltage Measurement in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC
voltage, the first test point listed is the location for the red (+) meter lead and the second test
point is the location for the black meter lead. For example, the following statement may be
found in a RAP.

There is +5VDC from P/J7 to P/J68.

In this example, the red meter lead would be placed on P/J7 and the black lead on P/J68.

If a second test point is not given, it is assumed that the black meter lead may be attached to
chassis ground.

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Symbols Used On The Product, Voltage Measure- viii Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Health and Safety Incident Reporting d. Define actions to correct confirmed incidents.

I. Summary VI. Appendices

The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is avail-
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations. able in the locations that follow:
• On electronic documentation (EDOC), located in the Library.
II. Scope • In the hardcopy, located at the end of the manual.
Xerox Corporation and subsidiaries worldwide.

III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to
ensure Xerox regulatory compliance.

IV. Definitions
Incident:

An event or condition occurring in a customer account that has resulted in injury, illness or
property damage. Examples of incidents include device fires, smoke generation, physical
injury to an operator or service representative. Alleged events and product conditions are
included in this definition.

V. Requirements
Initial Report:
1. Xerox organizations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health
and Safety Incident Report involving a Xerox product).
3. The initial notification may be made by the method that follows:
• Email Xerox EH&S at: usa.product.incident@xerox.com.
• Fax Xerox EH&S at: 1-585-422-8217 (intelnet 8*222-8217).

NOTE: If sending a fax, please also send the original via internal mail.

Responsibilities for resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the inci-
dent shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any
associated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S
and/or the Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer ix Health and Safety Incident Reporting
Regulatory Specifications To ensure compliance with European Union regulations, use shielded interface cables.

Xerox has tested this product to electromagnetic emission and immunity standards. These
A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.
standards are designed to mitigate interference caused or received by this product in a typical
office environment.

United States (FCC Regulations)

The C400 and C405 have been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial installation. This equipment generates,
uses, and can radiate radio frequency energy. If it is not installed and used in accordance with
these instructions, it may cause harmful interference to radio communications. Operation of
Class A equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his/her own expense. There is no guarantee
that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment Off and On, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiver.

• Increase the separation between the equipment and receiver.
• Connect the equipment to a different electrical circuit.
• Consult the dealer or an experienced radio/television technician for help.
Any modifications not expressly approved by Xerox could void the user's authority to operate
the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface
cables.

Canada (Regulations)
This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

Table 1 CE Mark

The CE mark (Figure 1) applied to this product symbolizes

Xerox’s declaration of conformity with the following applicable
Directives of the European Union as of the dates indicated:
Figure 1 CE Symbol

February 26, 2014: Low Voltage Directive 2014/35/EU

February 26, 2014: Electromagnetic Compatibility Directive 2014/30/EU
March 9, 1999: Radio & Telecommunications Terminal Equipment Directive 1999/5/EC

This product, if used correctly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.

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Regulatory Specifications x Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Translation of Warnings
WARNING
WARNING Use extreme care when working in the following area. Some of the components are elec-
trically energized and could cause electrical shock and personal injury if touched.
Switch off the electricity to the machine. Disconnect the power cord from the customer
DANGER: Faire très attention en travaillant dans la zone suivante. Certains éléments
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury. portent une charge électrique et présentent un risque d'électrocution et de graves bles-
sures s'ils sont touchés.
DANGER: Mettez la machine hors tension. Déconnectez le cordon d'alimentation de
AVVERTENZA: Maneggiare la seguente area con la massima precauzione. Alcuni com-
l'alimentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'élec-
ponenti sono carici di corrente elettrica e se toccati possono provocare scosse
tricité. L'électricité peut être à l'origine de blessures, voire d'un accident mortel. Les
pièces amovibles peuvent être à l'origine de blessures. elettriche e lesioni.

AVVERTENZA: Spegnere la macchina. Scollegare il cavo di alimentazione dall'alimenta- VORSICHT: Bei Arbeiten in folgenden Bereichen besondere Vorsicht walten lassen.
Einige der Komponenten sind elektrisch aufgeladen und können bei Berührung einen
tore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare
Stromschlag und körperliche Verletzung verursachen
morte o lesioni personali. Le parti in movimento possono causare lesioni personali.
AVISO: Tenga mucho cuidado al trabajar en el área siguiente. Algunos de los compo-
VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Ziehen Sie das Stromk-
abel ab, wenn Sie Aufgaben ausführen, für die keine Stromversorgung benötigt wird. nentes están cargados eléctricamente y podrían producir descargas y lesiones, si se
tocan
Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile
können zu Verletzungen führen.
AVISO: Apague la electricidad de la máquina. Desconecte el cable de alimentación eléc-
trica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La
electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.
WARNING
Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
DANGER : Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire
pour un dépannage en toute sécurité.
WARNING AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno
Perform the steps in the following procedure carefully. Failure to follow this procedure un metro attorno alla macchina per la sicurezza dell'operatore.
carefully could result in electrical shock and personal injury. VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
DANGER: Faire très attention en effectuant les étapes de la procédure suivante. Si cette AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar
procédure n'est pas strictement respectée, il y a des risques d'électrocution et d'autres con seguridad.
blessures.
AVVERTENZA: Si prega eseguire attentamente la seguente procedura. Omettere di
eseguire attentamente la procedura indicata può provocare forti scosse e gravi ferite.
VORSICHT: Befolgen Sie die Schritte der folgenden Anleitung genau. Die Nichtbefol-
gung dieser Anweisungen kann elektrischen Schlag oder andere Körperverletzungen WARNING
zur Folge haben. Mandatory safety warning. This procedure must be performed by 2 people. The module
AVISO: Lleve a cabo los pasos del procedimiento siguiente con mucho cuidado. No is heavy.
seguir este procedimiento cuidadosamente puede ocasionar una descarga eléctrica y DANGER: Avertissement obligatoire. Cette procédure doit être effectuée par 2 per-
lesiones personales sonnes. Le module est très lourd.
AVVERTENZA: Avviso di sicurezza obbligatorio. A causa della pesantezza del modulo,
questa procedura deve essere eseguita da due persone.
VORSICHT: Verbindliche Sicherheitsvorschrift - dieser Vorgang muss von zwei Per-
sonen ausgeführt werden, da das Modul sehr schwer ist.
AVISO: Aviso de seguridad obligatorio. Este procedimiento debe ejecutarse entre dos
personas. El módulo pesa mucho.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer xi Translation of Warnings
 WARNING WARNING
Use safe handling procedures when removing the module. Refer to GP 20. The module USA and Canada. Do not install this machine in a hallway or exit route that does not
is heavy. have 1.12 m (44 inches) of space additional to the normal space requirements in front of
DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
du module. Reportez-vous à GP 20. Le module est lourd. is needed in front of the machine in hallway and exit routes.
AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo. DANGER: États-Unis et Canada. Si cette machine est installée dans un couloir ou une
Vedere GP 20. Il modulo è pesante. voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être
VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe disponible devant la machine conformément aux normes de sécurité d'incendie.
auch GP 20. Das Modul ist sehr schwer. AVVERTENZA: N/A
AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el VORSICHT: N/A
GP 20. El módulo es pesado. AVISO: Estados Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-
ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el
espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante
de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos
de las normas sobre incendios.
WARNING
Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia-
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly. WARNING
DANGER : Les procédures de dépannage doivent être suivies à la lettre. Si les réglages Use only Xerox materials and components. This product is safety certified using Xerox
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y materials and components. The use of non Xerox materials and components may invali-
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des date the safety certificate.
lésions oculaires s'il est observé directement. DANGER : N'utilisez que des matières premières et des composants Xerox. La sécurité
AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo du produit est assurée dans le cadre de son utilisation avec des matières premières et
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale des composants Xerox. L'utilisation de matières premières et de composants autres
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono que ceux de Xerox risque d'invalider le certificat de sécurité.
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certifica-
servizio. zione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla la
VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen. certificazione di protezione.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser- Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende -Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller
Augenschäden verursachen. setzt möglicherweise das Sicherheitszertifikat außer Kraft.
AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone de un
controles o ajustes no especificados en este manual puede tener como resultado la certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certifi-
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la cado de seguridad no será válido si se utilizan materiales y componentes que no sean
radiación de láser invisible puede causar daños en los ojos si se mira directamente a de Xerox.
ella.

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Translation of Warnings xii Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 WARNING WARNING
Do not touch the fuser while it is hot. Do not attempt to remove or lift the following component with less than 2 people. The
DANGER : Ne pas toucher au four pendant qu'il est encore chaud. component is very heavy and requires at least 2 people to lift or remove it. Any attempt
AVVERTENZA: Non toccare il fonditore quando è caldo. to remove or lift the component with less than 2 people could result in serious personal
injury.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
DANGER: Ne pas tenter d'enlever ou soulever l'élément suivant tout seul. Cet élément
AVISO: No toque el fusor mientras está caliente.
est très lourd; au moins 2 personnes doivent être présentes pour le soulèvement ou la
dépose. Toute tentative d'enlever ou soulever cet élément sans la collaboration d'au
moins 2 personnes peut causer de graves blessures.
AVVERTENZA: Non tentare di togliere o sollevare il componente seguente con meno di
2 persone. Il componente è molto pesante e richiede almeno 2 persone per sollevarlo o
WARNING
rimuoverlo. Tentare di rimuovere o sollevare questo componente con meno di 2 persone
Do not handle the fuser components until they have cooled. Some fuser components può provocare gravi ferite.
operate at hot temperatures and can produce serious personal injury if touched.
VORSICHT: Versuchen Sie keinesfalls, die folgende Komponente mit weniger als 2 Per-
DANGER: Ne pas manipuler les éléments du four avant de les laisser refroidir. Certains sonen zu entfernen oder zu heben. Die Komponente ist sehr schwer, daher werden
éléments du four fonctionnent à des températures très élevées et peuvent causer de mindestens 2 Personen benötigt, um sie zu heben oder zu entfernen. Der Versuch, die
graves blessures s'ils sont touchés. Komponente mit weniger als 2 Personen zu entfernen oder zu heben, kann schwere
AVVERTENZA: Non maneggiare i componenti del fusore finché non sono raffreddati. Körperverletzung zur Folge haben.
Alcuni di questi componenti funzionano ad alte temperature e possono provocare gravi AVISO: No intente levantar o retirar el componente siguiente usando menos de 2 perso-
ferite se vengono toccati. nas. El componente es muy pesado, y se necesitan por lo menos 2 personas para levan-
VORSICHT: Die Fixieranlage sollte erst gehandhabt werden, wenn diese genügend tarlo o retirarlo. Intentar retirar o levantar el componente usando menos de 2 personas
abgekühlt ist. Einige Teile der Fixieranlage erzeugen übermäßige Hitze und führen bei puede resultar en lesionales personales serias.
der Berührung zu schweren Verbrennungen.
AVISO: No manipule los componentes del fusor antes de que se enfríen. Algunos de los
componentes del fusor funcionan a altas temperaturas y pueden ocasionar daños per-
sonales graves si se los toca.
WARNING
Avoid exposure to laser beam. Invisible laser radiation.
DANGER : Eviter toute exposition au faisceau laser. Radiation laser invisible.
AVVERTENZA: Evitare l'esposizione al fascio laser. Radiazioni laser invisibili.
VORSICHT: Nicht in den Laserstrahl blicken. Verletzungsgefahr durch unsichtbare
Laserstrahlung.
AVISO: Evite la exposición al rayo láser. Radiación de láser invisible.

Launch Issue February 2017 Introduction

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer xiii Translation of Warnings
 VersaLink® C400 and C405 Overview
WARNING VersaLink® C400
Keep toner away from the skin, eyes and mouth. If toner gets onto the skin, or into the The VersaLink® C400 Color Printer conjoins a 35 ppm color laser print engine with a standard
eyes, immediately wash the toner off. If toner is inhaled or swallowed, immediately con- 550 sheet paper tray and multi sheet inserter. The C400 is configured with a 5 inch touch panel
sult a doctor. user interface. C400 options add memory, media capacity and wireless connectivity. The fol-
DANGER: Maintenez le toner éloigné de la peau, des yeux et de la bouche. Si du toner lowing subsections identify parts from the front, side, rear, and internal views.
entre en contact avec la peau ou pénètre dans les yeux, lavez immédiatement. Si du
toner est inhalé ou avalé, faites immédiatement appel à un docteur. VersaLink® C405
AVVERTENZA: Evitare il contatto del toner con la pelle, gli occhi e la bocca. In caso di The VersaLink® C405 Color Multifunction Printer conjoins a 35 ppm color laser print engine
contatto del toner con la pelle o con gli occhi, sciacquarlo immediatamente. Se il toner with a standard 550 sheet paper tray, multi sheet inserter, color scanner and a single pass
viene inalato o ingoiato, consultare immediatamente un medico. Duplex Automatic Document Feeder (DADF), Tray. C405 options add memory, media capacity
VORSICHT: Halten Sie den Toner von der Haut, den Augen und dem Mund fern. Wenn and wireless connectivity. The following subsections identify parts from the front, side, rear,
Sie Toner auf die Haut oder in die Augen bekommen, waschen Sie ihn sofort ab. Wenn and internal views.
Toner eingeatmet oder verschluckt wird, wenden Sie sich bitte sofort an einen Arzt.
AVISO: No acerque el tóner a la piel, ojos ni boca. Si el tóner entra en contacto con la Technical Support Information
piel o los ojos, lávelo immediatamente. Si inhala o se traga el tóner, consulte immediata- The Xerox Service Manual is the primary document used for repairing, maintaining, and trou-
mente con un médico. bleshooting the printer. To ensure complete understanding of this product, participation in
Xerox Service Training is strongly recommended. To service this product, certification for this
product is required.

For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:
• Xerox Global Service Net - https://www.xrxgsn.com/secure/main.p
For further technical support, contact your assigned Xerox Technical Support for this product.

Standard Orientation
Figure 1 and Figure 2 shows the standard orientation for the C400 and C405 respectively.
Directional descriptions used in the procedures are defined as follows:
• Front: Direction toward you when facing the front of the printer.
• Rear: Direction opposite to the front when facing the front of the printer.
• Left: Left-hand direction when facing the front of the printer.
• Right: Right-hand direction when facing the front of the printer.

Introduction February 2017 Launch Issue

Translation of Warnings, VersaLink® C400 and C405 xiv Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Rear

Left Rear

Left

Right
Right
Front
Front

Figure 1 C400 Standard orientation Figure 2 C405 Standard orientation

Launch Issue February 2017 Introduction

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer xv VersaLink® C400 and C405 Overview
Consumables and Maintenance
Consumables consist of C, M, Y, and K toner cartridges, C, M, Y, and K imaging units, and the Fuser
waste cartridge as shown in Figure 1. Transfer belt assembly

Each toner cartridge (except starter cartridges) has a CRUM (Customer Replaceable Unit
Monitor) to record regional and toner usage information. The CRUM maintains a count of the
amount of toner consumed. When the count reaches set values, warning and error messages Transfer roller
assembly
appear to notify the user when near and end of life status is reached.

Like the toner cartridges, each imaging unit has a CRUM to maintain a page count. When the
count reaches a set value, warning and error messages appear to notify the user that the
Imaging Unit has reached near or end of life status.

The life ratings for the C400 and C405 consumables are shown in Table 1. All values are cor- Waste
rect at the time of product release. For the most current values, go to www.xerox.com. Cartridge

Toner cartridges
Table 1 Consumable life expectancy
Consumable Capacity
CMYK Standard Capacity Toner Cartridges 2,500 color
2,500 Black
CMYK High Capacity Toner Cartridges sold cartridges 4,800 color
5,000 black
metered cartridges 8,000 color
10,500 black
CMYK Extra High Capacity Toner Cartridges sold cartridges 8,000 color
Cassette retard holder assembly
10,500 black Imaging Units
and feed roll
CMYK CRU xerographic development assembly 60,000
Waste Cartridge 30,000
Figure 1 C400 Maintenance items

Routine Maintenance Items

The following list shows the life rating for routine maintenance items, which appear in Figure 1
(C400) and Figure 2 (C405) with the consumables:

• Fuser (110V / 220V): 100 KPV or 5 years

• Transfer belt assembly 100 KPV
• Transfer roller unit 100 KPV
• Cassette retard holder assembly and feed roll 100 KPV
• DADF feed roller and separator cover assembly: 100 KPV

Introduction February 2017 Launch Issue

Consumables and Maintenance xvi Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Product Codes, Configuration and Serial Number Range
DADF feed roller and The alphanumeric product codes and configuration numbers are listed in Table 1. The alpha
separator cover suffixes for these codes and configuration numbers are described in Table 2. Serial number
assembly ranges for each product are listed in Table 3 for 110V devices and Table 4 for 220V devices.

Fuser Table 1 Product codes

Transfer belt assembly
Configuratio Product
n Number Product Description Code
C405_N 110V Sold; Print/Copy/Scan/Fax, Letter/Legal, USB/Ethernet, 550- 4HX
Sheet Tray, 150-Sheet Multi-Purpose Tray, 50-Sheet DADF, Solu-
tions & Cloud Enabled.
C405_DN 110V Sold; Print/Copy/Scan/Fax, Letter/Legal, USB/Ethernet, 2- 4HX
Sided Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, 50-
Transfer roller
assembly Sheet DADF (Single-pass duplex), Solutions & Cloud Enabled.
C405_DNM 110V Metered; Print/Copy/Scan/Fax, Letter/Legal, USB/Ethernet, 4HX
2-Sided Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, 50-
Toner cartridges Sheet DADF (Single-pass duplex), Solutions & Cloud Enabled.
C405_YDN 110V Metered; Print/Copy/Scan/Fax, Letter/Legal, USB/Ethernet, 4HX
2-Sided Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, 50-
Sheet DADF (Single-pass duplex), Solutions & Cloud Enabled.
Waste
Cartridge C405V_N 220V Sold Print/Copy/Scan/Fax, Letter/Legal, USB/Ethernet, 550- 5HX
Sheet Tray, 150-Sheet Multi-Purpose Tray, 50-Sheet DADF (Sin-
gle-pass duplex), Solutions & Cloud Enabled.
C405V_DN 220V Sold Print/Copy/Scan/Fax, Letter/Legal, USB/Ethernet, 2- 5HX
Cassette retard holder assembly Sided Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, 50-
and feed roll Sheet DADF (Single-pass duplex), Solutions & Cloud Enabled.
Imaging Units
C405V_DNM 220V Metered Print/Copy/Scan/Fax, Letter/Legal, USB/Ethernet, 2- 5HX
Sided Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, 50-
Figure 2 C405 Maintenance items Sheet DADF (Single-pass duplex), Solutions & Cloud Enabled.
C400_N 110V Sold; Color Printer, Letter/Legal, USB/Ethernet, 550-Sheet 7HB
Tray, 150-Sheet Multi-Purpose Tray, Solutions & Cloud Enabled.
C400_DN 110V Sold; Color Printer, Letter/Legal, USB/Ethernet, 2-Sided 7HB
Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, duplex, Solu-
tions & Cloud Enabled.
C400_DNM 110V Metered Color Printer, Letter/Legal, USB/Ethernet, 550- 7HB
Sheet Tray, 150-Sheet Multi-Purpose Tray, duplex, Solutions &
Cloud Enabled.
C400_YDN 110V Sold; Color Printer, Letter/Legal, USB/Ethernet, 2-Sided 7HB
Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, duplex, Solu-
tions & Cloud Enabled.
C400V_N 220V Sold; Color Printer, Letter/Legal, USB/Ethernet, 550-Sheet 3HX
Tray, 150-Sheet Multi-Purpose Tray, Solutions & Cloud Enabled.
C400V_DN 220V Sold; Color Printer, Letter/Legal, USB/Ethernet, 2-Sided 3HX
Print, 550-Sheet Tray, 150-Sheet Multi-Purpose Tray, duplex, Solu-
tions & Cloud Enabled.

Launch Issue February 2017 Introduction

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer xvii Consumables and Maintenance, Product Codes,
 Table 1 Product codes
Configuratio Product
n Number Product Description Code
C400V_DNM 220V Metered Color Printer, Letter/Legal, USB/Ethernet, 550- 3HX
Sheet Tray, 150-Sheet Multi-Purpose Tray, duplex, Solutions &
Cloud Enabled.

Table 2 Suffix descriptions

Product
Suffix Description
N Networked (if only N, 1-Sided Printing Only)
D Automatic 2-Sided Printing
M Metered
V 220V
A Argentina (Power Cord)
C Chile (Power Cord)
P Peru (Power Cord)
AR Argentina (Direct Ship)
Y GSA/TAA

Table 3 110V Serial numbers

Product Serial Number Range
C405_N 528601 to 535500
C405_DN 535601 to 568100
C405_DNM 568201 to 583500
C405_YDN 583501 to 588500
C400_N 448601 to 455500
C400_DN 455601 to 467500
C400_DNM 467601 to 473500
C400_YDN 473501 to 480500

Table 4 220V Serial numbers

Product Serial Number Range
C400V_N 480601 to 485300
C400V_DN 485401 to 496100
C400V_DNM 496201 to 528500
C405V_N 588601 to 596500
C405V_DN 596601 to 604500
C405V_DNM 604601 to 662500

Introduction February 2017 Launch Issue

Product Codes, Configuration and Serial Number xviii Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 1 Service Call Procedures
SCP 1 Initial Actions........................................................................................................ 1-3
SCP 2 Call Actions .......................................................................................................... 1-3
SCP 3 Fault Analysis ...................................................................................................... 1-4
SCP 4 Subsystem Maintenance ..................................................................................... 1-5
SCP 5 Final Actions ........................................................................................................ 1-6
SCP 6 Configurations and Options ................................................................................. 1-6

Launch Issue February 2017 Service Call Procedures

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 1-1
Service Call Procedures February 2017 Launch Issue
1-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
SCP 1 Initial Actions SCP 2 Call Actions
Service Call Procedures are used at the beginning of a service call. Use Initial Actions to col- Use Call Actions to perform any general actions before starting to diagnose the fault.
lect information about the machine performance.
Procedure
Also refer to SCP 6 Configurations and Options.
1. If this is the first service call to this machine, if possible, perform the actions that follow:
a. Check the machine configuration with the customer. Check that all the required
Procedure hardware and software is installed. Check that all the required hardware and soft-
ware is enabled.
b. Check that all the machine settings are entered correctly.
WARNING
c. Mark off the hardware options, software options or Tags installed on the Tag matrix
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
cards.
tomer supply while performing tasks that do not need electricity GP 4. Electricity can
cause death or injury. Moving parts can cause injury. d. Enter the machine information and the customer information in the service log book.
2. Review the copy, print and fax samples.
3. Ensure the user access settings are correct. If necessary refer to the user documentation.
WARNING 4. If necessary, perform Network Clone Procedure GP 14.
Do not work in a confined space. 1m (39 inches) space is needed for safe working.
NOTE: The clone file must be taken whenever the customer changes the network control-
NOTE: Ignore references to options not installed on the printer. ler setting or after the system software is changed.

1. Take note of problems, error messages or error codes. If necessary, refer to GP 2 Fault 5. Before switching off the machine or clearing the memory, check for a customer job in the
Codes and History Files. memory.
2. Switch off, then switch on the machine, GP 4. 6. Check and record the total impressions usage counter. If the usage counters are reset
3. Ask the operator to describe or demonstrate the problem. during the call, refer to dC132 Machine ID and Billing Data.
4. If the problem is the result of an incorrect action by the operator, refer the operator to the 7. Go to SCP 3 Fault Analysis.
user documentation.
5. Check the steps that follow:
a. The power lead is connected to the wall outlet and to the machine.
b. Documents are not loaded in the DADF or on the document glass.
c. The paper is loaded correctly.
d. All paper trays are closed.
e. All doors are closed.
f. If telephone line cables are installed, ensure that the cable is connected between the
line socket and the wall jack.
g. If a telephone line cable is installed, ensure that the customer telephone line is func-
tioning.
6. Check the machine service log book for previous actions that are related to this call.
7. Go to SCP 2 Call Actions.

Launch Issue February 2017 Service Call Procedures

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 1-3 SCP 1, SCP 2
SCP 3 Fault Analysis • GP 23 First Print Output Time

Fault Analysis is used to identify a fault. • GP 24 Restriction of Hazardous Substances (RoHS)

• GP 25 Ethernet Crossover Cable Setup
Procedure • GP 26 Media Specifications
When diagnosing or repairing a fault in a particular subsystem, exercise the device in all • GP 27 Environmental Data
modes until the fault is determined. In the instance of finding more than one fault or failure, cor- • GP 28 Toner CRUM Conversion
rect one fault before going to the next fault. If no fault is found, go to SCP 4 Subsystem Mainte- • GP 29 How to Check a Dispenser Motor
nance.
• GP 30 ESS PWBA Specifications
• GP 31 IIT Specifications
Fault Codes
• GP 32 Fax Specifications
If a fault code is displayed, go to the relevant RAP. Also refer to Unresolved Faults.
• GP 33 Interior and Exterior Cleaning
Image Quality Defects • GP 34 How to Set the Date and Time
If the image quality is defective, go to the IQ1 Image Quality Entry RAP. • GP 35 Device Information
• GP 40 Glossary of Terms, Acronyms and Abbreviations
Unresolved Faults
If a fault cannot be resolved using the appropriate RAP, and only if instructed by 2nd level sup-
port, obtain a device log. Refer to GP 15 Obtaining Audit and Device Logs. Escalate the prob-
lem to 2nd level support.

For unresolved faults that occur during start up of the device, refer to OF 6 Power On Self Test.

Additional Information
If necessary, refer to the following general procedures and information:
• GP 1 Service Diagnostics Entry and Exit
• GP 2 Fault Codes and History Logs
• GP 3 Administrator Log In
• GP 4 How to Switch Off or Switch On the Printer
• GP 5 Miscellaneous Checks
• GP 6 Electrostatic Discharge Prevention
• GP 7 Device Specifications
• GP 8 General Disassembly Precautions
• GP 9 Device Software
• GP 10 How to Check a Motor
• GP 11 How to Check a Sensor
• GP 12 How to Check a Solenoid or Clutch
• GP 13 How to Check a Switch
• GP 14 Cloning Network Configurations
• GP 15 Obtaining Audit and Device Logs
• GP 17 External FAX Line Test
• GP 18 Printing Reports
• GP 19 Intermittent or Noise Problem
• GP 20 The module is heavy
• GP 21 Device Lubrication
• GP 22 Installation Space Requirements

Service Call Procedures February 2017 Launch Issue

SCP 3 1-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
SCP 4 Subsystem Maintenance Component Life
Subsystem Maintenance contains information regarding the component life of the device. The design life of the major components are shown in Table 1. Environmental conditions and
actual use will vary these factors. The component life shown in Table 1 is for reference only.
Procedure
Table 1 Component life expectancies
Item Description Print Life
WARNING 1. Pick and Nudger Rollers 100,000 pages
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- 2. Separator Roller 100,000 pages
tomer supply while performing tasks that do not need electricity. Electricity can cause
3. Transfer Roller 100,000 images
death or injury. Moving parts can cause injury.
4. Fuser 100,000 images
1. Clean the feed rollers on every call.
5. Feed Roller 100,000 pages
2. Use the control panel to check maintenance item counters.
3. Compare the counter values to those listed in Table 1.
4. Advise the customer of any routine maintenance items that are approaching or over the HFSI
service limit. The High Frequency Service Items are shown in Table 2.
Inspection
Table 2 High Frequency service items
Rollers
Item Description Recommended Life Reference
Replace rollers when you see any of the following defects:
CRU xerographic The total sides of copies and 60k impressions PL 8.1
• Flat spots development prints after the last HFSI reset.
• Out of roundness assembly
• Cracked rubber MSI tray feed roller Sheets fed from tray 1 after last 100k feeds PL 13.2 Item 10
HFSI reset.
• Loss of traction (tackiness) causing pick or feed failures
Tray 1 feed roller Sheets fed from tray 1 after last 100k feeds PL 9.1 Item 4
Gears
assembly HFSI reset.
Replace gears that show any signs of wear or damage. Look for these problems:
Optional tray feed Sheets fed from tray 2 after last 100k feeds PL 10.2 Item 3
roller HFSI reset.
• Thinned gear teeth
Maintenance Kit, Total prints after the last HFSI 100k impressions PL 6.1 Item 1,
• Bent or missing gear teeth; check especially where a metal gear drives a plastic gear.
includes Transfer reset. PL 9.1 Item 3,
• Fractured or cracked gears (oil or incorrect grease on a plastic gear can cause the gear to belt assembly, PL 14.1 Item 2
crack). Cassette retard
Lubrication holder assembly
and Transfer roller
assembly
CAUTION
Plastic parts deteriorate when unspecified lubricants or chemicals are used. To avoid damage,
use only approved lubricant.
The printer is lubricated during assembly at the factory and does not require periodic lubrica-
tion. Some parts require lubrication following replacement. These parts are identified in the
replacement procedures. When lubricating during replacement, use approved grease.

Launch Issue February 2017 Service Call Procedures

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 1-5 SCP 4
SCP 5 Final Actions SCP 6 Configurations and Options
Final Actions are used to evaluate the total operation of the system and to identify the actions Configurations and Options
required to complete the service call.
Refer to Table 1 for basic configurations and options. This service manual covers all configura-
tions. Within this manual ignore any references to options that are not installed.
Procedure
Perform the steps that follow. If a fault is identified, go to SCP 3 Fault Analysis: Table 1 C400 and C405 configurations
1. If necessary, re-connect the machine to the customer’s network. Features Category
2. Perform the relevant maintenance procedures. Refer to SCP 3 Subsystem Maintenance. Processor Speed 1.05 GHz - Dual Core
3. Ensure that the machine has the latest available software loaded. Memory 2 GB
4. Operate the machine in all modes. Make the copies and prints from all trays. Use the Print Speed Mono 36 ppm, Color: 36 ppm
DADF and the document glass.
PS3 Fonts (136) Standard
5. Make copies and/or prints from all trays. Check the print quality. For image quality
PCL6 Fonts (80 Scalable, 9 Bitmap) Standard
defects, perform the IQ1 Image Quality Entry RAP.
USB 3.0 Standard
6. Make a proof copy or print of a customer document.
Ethernet Interface 10/100/1000 Base-TX
7. If some of the customer’s selections were changed, return the selections to the customer
settings. Automatic Document Feeder Standard (C405 only)
8. Mark off the hardware options, software options or Tags installed on the Tag matrix cards. MSI (150 sheet) Standard
9. If some changes were made to the configuration or options were added, print the configu- Tray 1 (550 sheet) Standard
ration report. Store the configuration report with the machine log book. Discard the previ- Tray 2 (550 sheet) Optional
ous version of the configuration report. Duplex Standard
10. To clear all fault counters, refer to dC125. Hard Disk Drive Optional 320 GB
11. Log the usage counters. If the usage counters are reset during the call, refer to dC132 FAX Standard
Machine ID and Billing Data. Wireless LAN Optional
12. If necessary, provide the customer with training. Printer Resolution 600 x 600 dpi
13. Remove and destroy all copies of test patterns.
14. Ensure the machine and service area are clean.

Service Call Procedures February 2017 Launch Issue

SCP 5, SCP 6 1-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 2 Status Indicator RAPs
Chain 002 Chain 010
002-500 UI Error RAP ..................................................................................................... 2-11 010-105, 010-106 Exit Sensor Jam RAP ........................................................................ 2-33
010-319 to 10-355 Fuser Thermal Error RAP ................................................................. 2-34
Chain 003 010-420, 010-421 Fuser End of Life RAP ....................................................................... 2-35
003-311 IIT CDI I/F Mismatch RAP................................................................................. 2-13
003-318, 003-319 IIT Software Fail RAP ........................................................................ 2-13 Chain 016
003-320 to 003-343 IISS-ESS Communication Fail RAP ............................................... 2-14 016-210, 506, 777, 780, 798 HDD Error RAP ................................................................. 2-37
003-344 Hotline Fail RAP................................................................................................ 2-15 016-211, 016-212 SW Option Fail Memory Low RAP..................................................... 2-37
003-345, 003-346 X PIO Mismatch RAP ........................................................................ 2-15 016-213 SW Option Fail (Printer Card) RAP................................................................... 2-38
003-700 Returned Documents Error RAP....................................................................... 2-16 016-214 SW Option Fail (Fax Card) RAP ....................................................................... 2-38
003-701 Duplication Prevention Code RAP .................................................................... 2-16 016-215, 016-216 SW Option Fail RAP .......................................................................... 2-39
003-702 Different Magnification RAP .............................................................................. 2-17 016-217 SW Option Fail (Controller ROM) RAP ............................................................. 2-39
003-703, 003-704 Color Correction RAP ........................................................................ 2-17 016-218 PS Kit Not Installed for XDOD RAP .................................................................. 2-40
003-705 Energy Saving Paper Size Mismatch RAP ....................................................... 2-18 016-219 License Required (Printer Kit) RAP................................................................... 2-40
003-750 Insufficient Documents Duplex Book RAP ........................................................ 2-18 016-220 to 016-226, 240 S2X Error RAP........................................................................ 2-41
003-751 Capacity RAP.................................................................................................... 2-19 016-230 License Required (PS Image Log Kit) RAP ...................................................... 2-41
003-752, 932, 935 600dpi Cannot be Scanned RAP ...................................................... 2-19 016-232 MRC HW Initialize Error RAP............................................................................ 2-42
003-753, 930, 933 300dpi Cannot be Scanned RAP ...................................................... 2-20 016-233 SW Option Fail (USB Host Not Installed) RAP ................................................. 2-42
003-754 to 003-756 S2X Error RAP................................................................................ 2-20 016-234, 016-235 XCP Error RAP .................................................................................. 2-43
003-757, 931, 934 400dpi Cannot be Scanned RAP ...................................................... 2-21 016-242 System GMT Clock Fail RAP ............................................................................ 2-43
003-760, 003-761 Scan Settings Error RAP ................................................................... 2-21 016-244 Self-Signed Certificate Auto Update Fail RAP .................................................. 2-44
003-764 Insufficient Documents RAP ............................................................................. 2-22 016-245, 016-246 Invalid Accessory Mode RAP............................................................. 2-44
003-780 Scan Image Compression Error RAP ............................................................... 2-22 016-310 SSMM Job Log Full RAP .................................................................................. 2-45
003-795 AMS Limit Error RAP ........................................................................................ 2-23 016-311, 315, 319 Scanner Not Detected RAP .............................................................. 2-45
003-940 Insufficient Memory RAP .................................................................................. 2-23 016-312, 313, 314, 320 SW Option Fail (Hybrid WaterMark) RAP ................................. 2-46
003-941 Insufficient Page Memory RAP ......................................................................... 2-24 016-316, 317, 318, 329, 333, 334 Page Memory Error RAP .......................................... 2-46
003-942, 956 Document Size Auto Detect RAP ............................................................. 2-24 016-321 Fax Module Error RAP ...................................................................................... 2-47
003-944 Repeat Image Count Fail RAP.......................................................................... 2-25 016-322 JBA Account Full RAP ...................................................................................... 2-47
003-946 Image Rotation (Copy APS) RAP ..................................................................... 2-25 016-323 B-Formatter Fatal Error RAP............................................................................. 2-48
003-947, 948, 955 Document Error RAP ........................................................................ 2-26 016-324 Scheduled Image Overwrite RAP ..................................................................... 2-48
003-952 Document Color Mismatch RAP ....................................................................... 2-26 016-325 Using Personal Certificate RAP ........................................................................ 2-49
003-963, 965, 966 APS RAP .......................................................................................... 2-27 016-326, 016-607 UI Cable Connection Fail RAP........................................................... 2-49
003-970, 003-976 Fax Line Memory RAP....................................................................... 2-27 016-327, 016-328 Connection Fail RAP.......................................................................... 2-50
003-971 Copy Prevention Code RAP ............................................................................. 2-28 016-330, 331, 332 Cont System Memory Fail RAP ........................................................ 2-50
003-972 Maximum Stored Page RAP ............................................................................. 2-28 016-335 to 016-351 Controller Fail RAP ......................................................................... 2-51
003-973 Image Rotation RAP ......................................................................................... 2-29 016-352 Internal Network Initialize Fail RAP................................................................... 2-51
003-974 Next Original Specification RAP ....................................................................... 2-29 016-353, 016-354 IOT-Controller Communication Fail RAP ........................................... 2-52
003-977 Document Mismatch (Multi Scan) RAP............................................................. 2-30 016-355, 016-356 Controller ASIC Fail RAP................................................................... 2-52
003-978 Color Document Mismatch (Multi Scan) RAP ................................................... 2-30 016-357 Controller EP Communication Fail RAP............................................................ 2-53
016-358 Controller Parallel Card Fail RAP...................................................................... 2-53
Chain 005 016-359, 016-361 Controller USB Fail RAP.................................................................... 2-54
005-210, 005-275 DADF Download RAM Fail RAP ........................................................ 2-31 016-360, 016-362 Controller UI Fail RAP........................................................................ 2-54
005-500 Write to DADF-ROM Error RAP ........................................................................ 2-31 016-363 Controller LyraCard Fail RAP............................................................................ 2-55
005-940 DADF No Original Fail ...................................................................................... 2-32 016-364, 016-365 Controller USB 2.0 Fail RAP.............................................................. 2-55
005-941 Not Enough Documents RAP ........................................................................... 2-32 016-366, 016-367 Controller HDD Fail RAP ................................................................... 2-56
016-368, 369, 370 Controller Diagnostic Fail RAP.......................................................... 2-56
016-371 Controller USB 1.1 Host Fail RAP..................................................................... 2-57

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-1
016-383 Controller OS Communication Fail RAP ........................................................... 2-57 016-553 Attestation Agent Error 553 RAP ...................................................................... 2-83
016-400, 402, 427, 429 802.1x Authentication Failure RAP ........................................... 2-58 016-554 Attestation Agent Error 554 RAP ...................................................................... 2-84
016-401 802.1x EAP Type Not Supported RAP ............................................................. 2-58 016-555 Attestation Agent Error 555 RAP ...................................................................... 2-84
016-403, 016-430 802.1x Certificate Failure RAP .......................................................... 2-59 016-556 Attestation Agent Error 556 RAP ...................................................................... 2-85
016-404, 016-431 802.1x Inside Failure RAP ................................................................. 2-59 016-557 Attestation Agent Error 557 RAP ...................................................................... 2-85
016-405 Certificate DB File Error RAP............................................................................ 2-60 016-559 Remote Download Parameter Error RAP ......................................................... 2-86
016-406 802.1x Client Certificate Failure RAP ............................................................... 2-60 016-560 Attestation Agent Error 560 RAP ...................................................................... 2-86
016-407 to 016-412 XCP Error RAP ............................................................................... 2-61 016-562 Detected User Duplication RAP ........................................................................ 2-87
016-421 Input Tray Removed RAP ................................................................................. 2-61 016-563 Image Log Memory Full RAP ............................................................................ 2-87
016-422, 016-423 Offline RAP ........................................................................................ 2-62 016-564 Remote Download Server Authentication Failed RAP ...................................... 2-88
016-424, 016-425 Power Mode RAP .............................................................................. 2-62 016-565 Backup Restore Error RAP ............................................................................... 2-88
016-428 802.1x EAP Type Not Supported (Network 2) RAP .......................................... 2-63 016-566 Backup Restore Condition Error RAP ............................................................... 2-89
016-432 802.1x Client Certificate Failure (Network 2) RAP ............................................ 2-63 016-567 Backup Capacity Full RAP ................................................................................ 2-89
016-450 SMB Host Name Duplicated RAP ..................................................................... 2-64 016-568 Backup Restore Failed RAP ............................................................................. 2-90
016-453, 016-454 Dynamic DNS - IPv6 NG RAP ........................................................... 2-64 016-570 Job Ticket Out of Memory RAP......................................................................... 2-90
016-455, 016-456 SNTP Time Out RAP ......................................................................... 2-65 016-571 Job Ticket Wrong Parameters RAP .................................................................. 2-91
016-461 Under Non-transmitted Image Log Stagnation RAP ......................................... 2-65 016-572 Job Ticket Media Error RAP.............................................................................. 2-91
016-500, 016-501 Downloader Failure RAP ................................................................... 2-66 016-573 Job Ticket Parse Error RAP .............................................................................. 2-92
016-502 ROM Write Error RAP ....................................................................................... 2-66 016-574 FTP Host Name Solution Error RAP ................................................................. 2-92
016-503 SMTP Server Fail for Redirector RAP .............................................................. 2-67 016-575 FTP DNS Server Error RAP.............................................................................. 2-93
016-504 POP Server Fail for Redirector RAP ................................................................. 2-67 016-576 FTP Server Connection Error RAP ................................................................... 2-93
016-505 POP Authentication Fail for Redirector RAP..................................................... 2-68 016-577 FTP Service RAP .............................................................................................. 2-94
016-507, 016-508 Image Log Send Fail RAP ................................................................. 2-68 016-578 FTP Login Name or Password Error RAP......................................................... 2-94
016-509, 016-510 Image Log No Send Rule RAP .......................................................... 2-69 016-579 FTP Scanning Picture Preservation Place Error RAP....................................... 2-95
016-511, 016-512 Image Log Invalid Send Rule RAP .................................................... 2-69 016-580 FTP File Name Acquisition Failure RAP ........................................................... 2-95
016-513 SMTP Server Reception Error RAP .................................................................. 2-70 016-581 FTP File Name Suffix Limit RAP ....................................................................... 2-96
016-514 XPS Error RAP ................................................................................................. 2-70 016-582, 016-588 FTP File Creation Failure RAP .......................................................... 2-96
016-515 XPS Short of Memory ....................................................................................... 2-71 016-583, 016-584 FTP Folder Creation Failure RAP ...................................................... 2-97
016-516 XPS Print Ticket Description Error RAP ........................................................... 2-71 016-585, 587, 589 FTP File Delete/Read Failure RAP ................................................... 2-97
016-517 PS Booklet Illegal Color Mode Change RAP .................................................... 2-72 016-586 FTP Lock Folder Delete Failure RAP................................................................ 2-98
016-518 PS Booklet Conflict WM RAP ........................................................................... 2-72 016-590 FTP Data Reading Failure RAP ........................................................................ 2-98
016-519 Device DV Limit Reached RAP......................................................................... 2-73 016-591 FTP Scan Filing Policy RAP.............................................................................. 2-99
016-520 MRC HW Job Error RAP................................................................................... 2-73 016-592 FTP DAT File Access Error RAP ...................................................................... 2-99
016-521 SmartCard Not Found RAP .............................................................................. 2-74 016-593 to 016-596 FTP Error RAP................................................................................ 2-100
016-522 LDAP SSL Error 112 RAP ................................................................................ 2-74 016-597 Same File on FTP Server RAP ......................................................................... 2-100
016-523 LDAP SSL Error 113 RAP ................................................................................ 2-75 016-598, 016-599 Email Message Size RAP .................................................................. 2-101
016-524, 016-525 LDAP SSL Error 114 and 115 RAP ................................................... 2-75 016-600 KO Authentication Locked RAP ........................................................................ 2-101
016-526 LDAP SSL Error 116 RAP ................................................................................ 2-76 016-601 Illegal Access Detection RAP............................................................................ 2-102
016-527 LDAP SSL Error 117 RAP ................................................................................ 2-76 016-604 Debug Log Created RAP .................................................................................. 2-102
016-528 SmartCard Not Authorized RAP ....................................................................... 2-77 016-606, 016-608 Controller Connection Fail RAP ......................................................... 2-103
016-529 Remote Download Server Timeout RAP .......................................................... 2-77 016-609, 016-610 PCI Option Fail RAP .......................................................................... 2-103
016-533 Kerberos Attestation Protocol Error 37 RAP ..................................................... 2-78 016-611 SD Card Connection Fail RAP .......................................................................... 2-104
016-534 Kerberos Attestation Protocol Error 41 and 42 RAP ......................................... 2-78 016-612 Log Image Creation Failure RAP ...................................................................... 2-104
016-535 Remote Download File Access Error RAP........................................................ 2-79 016-700 Password Below Minimum RAP........................................................................ 2-105
016-536 Host Name Solution Error in Remote Download RAP ...................................... 2-79 016-701 Out of ART EX Memory RAP ............................................................................ 2-105
016-537 Remote Download Server Connection Error RAP ............................................ 2-80 016-702 Out of Page Buffer RAP .................................................................................... 2-106
016-538 Remote Download File Write Error RAP ........................................................... 2-80 016-703 Email To Invalid Box RAP ................................................................................. 2-106
016-539 Kerberos Attestation Other Protocol Error RAP ................................................ 2-81 016-704 Mailbox Full RAP............................................................................................... 2-107
016-543 Attestation Agent Error 543 RAP ...................................................................... 2-81 016-705 Secure Print Fail RAP ....................................................................................... 2-107
016-545 Attestation Agent Error 545 RAP ...................................................................... 2-82 016-706 Maximum User Number Exceeded RAP........................................................... 2-108
016-546, 558, 569 Attestation Agent Errors RAP ........................................................... 2-82 016-707 Sample Print Fail RAP ...................................................................................... 2-108
016-548 Attestation Agent Error 548 RAP ...................................................................... 2-83 016-708 Annotation/Watermark HDD Full RAP .............................................................. 2-109

Status Indicator RAPs February 2017 Launch Issue

2-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-709 ART EX Command Error RAP .......................................................................... 2-109 016-781 Server Connect Error RAP................................................................................ 2-135
016-710 Delayed Print Fail RAP ..................................................................................... 2-110 016-786 HD Full Scan Write Error RAP .......................................................................... 2-136
016-711 Email Transmission Size Limit RAP.................................................................. 2-110 016-788 Retrieve to Browser Failed RAP ....................................................................... 2-136
016-712 Panther Capacity RAP ...................................................................................... 2-111 016-790 Email Fragment Over RAP................................................................................ 2-137
016-713 Security Box Password Error RAP.................................................................... 2-111 016-792 Specified Job Not Found RAP .......................................................................... 2-137
016-714 Security Box Not Enabled RAP......................................................................... 2-112 016-794 Media Not Inserted RAP ................................................................................... 2-138
016-715 ESCP Form Invalid Password RAP .................................................................. 2-112 016-795 Media Reader Format Error RAP...................................................................... 2-138
016-716 TIFF Data Overflow RAP .................................................................................. 2-113 016-796 Document Insert Operation Error RAP.............................................................. 2-139
016-717 Fax Send Result Not Found RAP ..................................................................... 2-113 016-797 Image File Read Error RAP .............................................................................. 2-139
016-718 Out of PCL6 Memory RAP ................................................................................ 2-114 016-799 PLW Print Instruction Fail RAP ......................................................................... 2-140
016-719 Out of PCL Memory RAP .................................................................................. 2-114 016-910, 016-911 Required Resource Not Ready RAP.................................................. 2-140
016-720 PCL Command Error RAP ................................................................................ 2-115 016-917, 918, 919 Job Held by Toner End of Life RAP .................................................. 2-141
016-721 Settings Error RAP............................................................................................ 2-115 016-920 Destination Error RAP....................................................................................... 2-141
016-725 B-Formatter Library Image Conversion Error RAP ........................................... 2-116 016-940 to 016-949 Document Difference RAP.............................................................. 2-142
016-726 PDL Auto Switch Fail RAP ................................................................................ 2-116 016-982 HDD Access Error 2 RAP ................................................................................. 2-142
016-727 Unstorable Document RAP ............................................................................... 2-117 016-983 Image Log HDD Full RAP ................................................................................. 2-143
016-728 Unsupported TIFF Data RAP ............................................................................ 2-117 016-985 Scan to Email Data Size RAP ........................................................................... 2-143
016-729 TIFF Data Size RAP ......................................................................................... 2-118 016A Scan to Network Error Entry RAP.......................................................................... 2-144
016-731, 016-732 Invalid Data RAP ............................................................................... 2-118
016-733 Destination Address Resolution Error RAP ...................................................... 2-119 Chain 017
016-735 Updating Job Template RAP ............................................................................ 2-119 017-500 Job Limit Illegal Response RAP........................................................................ 2-145
016-738, 739, 740 Booklet Size RAP.............................................................................. 2-120 017-501 Multiple Permission Restrictions RAP............................................................... 2-145
016-741 Download Mode Fail RAP ................................................................................. 2-120 017-503 Password Over Maximum RAP......................................................................... 2-146
016-742 Download Data Product ID Mismatch RAP....................................................... 2-121 017-504, 017-505 Job Limit RAP .................................................................................... 2-146
016-743 Device Model/Panel Type Error RAP................................................................ 2-121 017-506 Job Limit Rejected RAP .................................................................................... 2-147
016-744 Download Data CheckSum Error RAP ............................................................. 2-122 017-507 Job Limit Rejected by Remote Server RAP ...................................................... 2-147
016-745 Download Data XPJL Fatal Error RAP ............................................................. 2-122 017-713 Start TLS Unsupported Fail RAP ...................................................................... 2-148
016-746, 016-751 Unsupported PDF File RAP ............................................................... 2-123 017-714 SMTP Over SSL Fail RAP ................................................................................ 2-148
016-747 Drawing Annotation Memory RAP .................................................................... 2-123 017-715 SSL Certificate Fail RAP ................................................................................... 2-149
016-748, 774, 775, 778, 981 HD Full RAP...................................................................... 2-124 017-716, 717, 718 SSL Certificate (SMTP) Fail RAP...................................................... 2-149
016-749 JCL Syntax Error RAP ...................................................................................... 2-124 017-719 SMTP Over SSL Internal Fail RAP ................................................................... 2-150
016-750 Print Job Ticket Description Error RAP ............................................................. 2-125 017-720, 017-721 PJL Command Fail RAP .................................................................... 2-150
016-752 PDF Short of Memory RAP ............................................................................... 2-125 017-722 Total Impressions Over Fail RAP...................................................................... 2-151
016-753 PDF Password Mismatched RAP ..................................................................... 2-126 017-723 DocuWorks Unsupported Character Fail RAP .................................................. 2-151
016-755 PDF Print Prohibited RAP ................................................................................. 2-126 017-724 Denshi-Pen Syntax Fail RAP ............................................................................ 2-152
016-756 Auditron Prohibited Service RAP ...................................................................... 2-127 017-725 Forced Annotation Syntax Fail RAP.................................................................. 2-152
016-757 Auditron Invalid User RAP ................................................................................ 2-127 017-728 Scan Job Flow Document Fail RAP .................................................................. 2-153
016-758 Auditron Disabled Function RAP ...................................................................... 2-128 017-729 Temporary Error in PDL Transfer RAP ............................................................. 2-153
016-759 Auditron Limit Reached RAP ............................................................................ 2-128 017-730 Network Error in PDL Transfer RAP ................................................................. 2-154
016-760 PS Decompose Failure RAP............................................................................. 2-129 017-731 POP Server Not Connected RAP...................................................................... 2-154
016-761 FIFO Empty RAP .............................................................................................. 2-129 017-732 Offline Error in PDL Transfer RAP .................................................................... 2-155
016-762 Print Language Not Installed RAP .................................................................... 2-130 017-733 Internal Error in PDL Transfer RAP................................................................... 2-155
016-763 POP Server Connect RAP ................................................................................ 2-130 017-734 IPP Data Error RAP .......................................................................................... 2-156
016-764 SMTP Server Connect RAP.............................................................................. 2-131 017-735 Unauthorized Auditron User RAP ..................................................................... 2-156
016-765, 016-766 SMTP Server Error RAP .................................................................... 2-131 017-737 Custom Transfer Out of Memory RAP .............................................................. 2-157
016-767 Invalid Email Address RAP ............................................................................... 2-132 017-738, 017-746 Custom Transfer JVM Internal Fail RAP............................................ 2-157
016-768 Invalid Sender Address RAP ............................................................................ 2-132 017-739, 017-740 Transfer Service Not Available RAP .................................................. 2-158
016-769 SMTP Server Unsupported DSN RAP .............................................................. 2-133 017-741 Custom Transfer Invalid Plug-In RAP ............................................................... 2-158
016-770 Direct Fax Function Canceled RAP .................................................................. 2-133 017-742, 743, 744 Custom Transfer Plug-In Connection RAP ....................................... 2-159
016-772 Scan Data Repository Error RAP...................................................................... 2-134 017-745 Custom Transfer Plug-in Disk Full RAP ............................................................ 2-159
016-776 Image Conversion Error RAP ........................................................................... 2-134 017-747 Custom Transfer Plug-In Connection Time Out RAP........................................ 2-160
016-779 Scan Image Conversion Error RAP .................................................................. 2-135 017-748 Custom Transfer Plug-In Invalid Device RAP ................................................... 2-160

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-3
017-749 Custom Transfer Plug-In XML Fail RAP ........................................................... 2-161 018-557 HTTP Invalid Character in Filename RAP......................................................... 2-187
017-750 Custom Transfer Plug-In Internal Fail RAP....................................................... 2-161 018-558 HTTP File Not Found RAP................................................................................ 2-187
017-751 Custom Transfer Plug-In Other Fail RAP.......................................................... 2-162 018-559 HTTP File Duplication Fail RAP ........................................................................ 2-188
017-755 Software Download Via Network Fail RAP ....................................................... 2-162 018-560 to 018-563 HTTP Server Login Fail RAP .......................................................... 2-188
017-759 Download Data Inspection Error RAP............................................................... 2-163 018-564 Host Name Solution Error in HTTP RAP........................................................... 2-189
017-760, 017-766 POP Over SSL Fail RAP ................................................................... 2-163 018-565 Proxy Name Solution Error in HTTP RAP......................................................... 2-189
017-761, 017-767 SSL Server Cert Un trusted (POP) RAP............................................ 2-164 018-566, 018-567 Server Connect Error in HTTP RAP .................................................. 2-190
017-762, 763, 764, 768, 769, 770 SSL Certificate Fail (POP) RAP ................................ 2-164 018-568 HTTP Server SSL Access Fail RAP.................................................................. 2-190
017-765, 017-771 POP Over SSL Internal Fail RAP ...................................................... 2-165 018-569 HTTP Server Certificate Fail RAP..................................................................... 2-191
017-772 Scan All Blank Page Fail RAP .......................................................................... 2-165 018-570 HTTP Certificate Fail RAP ................................................................................ 2-191
017-773 Netlog Task Error RAP ..................................................................................... 2-166 018-571 Internal Error in Scan RAP................................................................................ 2-192
017-774 Message Lost Error RAP .................................................................................. 2-166 018-587 File Duplication Fail RAP .................................................................................. 2-192
017-775 Network API Error RAP..................................................................................... 2-167 018-588 Scan Filing Policy Invalid RAP .......................................................................... 2-193
017-776, 017-777 Syslog Server Error RAP ................................................................... 2-167 018-589 NEXTNAME File Error RAP .............................................................................. 2-193
017-778 Queue Error RAP .............................................................................................. 2-168 018-590 Same Name Exists RAP ................................................................................... 2-194
017-779 Link Error RAP .................................................................................................. 2-168 018-591 File Name Suffix Over Limit RAP ...................................................................... 2-194
017-780 Held Job Time Out RAP.................................................................................... 2-169 018-592, 018-593 Lock Folder Fail RAP ......................................................................... 2-195
017-782, 784, 785, 786 Custom Image Processing Plug-In RAP ................................... 2-169 018-595 Detected User Duplication RAP ........................................................................ 2-195
017-783 Custom Image Processing Memory RAP ......................................................... 2-170 018-596, 018-700 Network Error RAP ............................................................................ 2-196
017-787 Google Cloud Print Data Error RAP.................................................................. 2-170 018-701 to 018-705 LDAP Protocol Errors 01 to 05 RAP ............................................... 2-196
017-789 Job Limit Estimation Logic Fail RAP ................................................................. 2-171 018-706 LDAP Protocol Error 06 RAP ............................................................................ 2-197
017-790 to 017-799 Print Permission RAP ..................................................................... 2-171 018-707, 018-708 LDAP Protocol Errors 07 and 08 RAP ............................................... 2-197
018-709 Active Communication is Unavailable Now Fail RAP........................................ 2-198
Chain 018 018-710 to 018-714 LDAP Protocol Errors 10 to 14 RAP ............................................... 2-198
018-400 IPSEC Configuration Mismatch RAP ................................................................ 2-173 018-715 Kerberos Attestation Protocol Error 73 RAP ..................................................... 2-199
018-405 User Account Disabled RAP ............................................................................. 2-173 018-716 to 018-721 LDAP Protocol Errors 16 to 21 RAP ............................................... 2-199
018-406 Setting Status of IP Address (IPv4) RAP .......................................................... 2-174 018-722 GCP Network Fail RAP ..................................................................................... 2-200
018-407 Setting Status of IP Address (IPv6) RAP .......................................................... 2-174 018-723, 018-740 GCP Certification Fail RAP ................................................................ 2-200
018-408 Duplicate IPv4 Address RAP ............................................................................ 2-175 018-724 GCP SSL Connection Fail RAP ........................................................................ 2-201
018-409, 412, 413 Duplicate IPv6 Address 1 RAP ......................................................... 2-175 018-725 Kerberos Attestation Protocol Error 22 RAP ..................................................... 2-201
018-410, 018-411 Dynamic DNS Update Failure RAP ................................................... 2-176 018-726 Kerberos Attestation Protocol Error 70 RAP ..................................................... 2-202
018-414 Duplicate IPv6 Address 2 RAP ......................................................................... 2-176 018-727 Kerberos Attestation Protocol Error 71 RAP ..................................................... 2-202
018-415 Duplicate IPv6 Address 3 RAP ......................................................................... 2-177 018-728 Kerberos Attestation Protocol Error 72 RAP ..................................................... 2-203
018-416 Duplicate IPv6 Address 4 RAP ......................................................................... 2-177 018-729, 730, 738, 739, 743, 744, 745, 746 GCP Network Fail RAP ............................. 2-203
018-424 to 018-426 WLAN WPA Enterprise Certificate Failure RAP ............................. 2-178 018-731 GCP HDD Limit Fail RAP.................................................................................. 2-204
018-427 Duplicate IP Address Range WiFi and WiFi Direct RAP................................... 2-178 018-732 to 018-736 LDAP Protocol Errors 32 to 36 RAP ............................................... 2-204
018-428 WLAN Module Connection Failure RAP ........................................................... 2-179 018-737, 018-741 GCP Other Fail RAP .......................................................................... 2-205
018-429 to 018-436 Duplicate IP Address IPv4 (WiFi) RAP ........................................... 2-179 018-747 Server Not Found in SMB RAP......................................................................... 2-205
018-439 WiFi Direct Setting Conflict RAP ....................................................................... 2-180 018-748, 018-750 to 018-754 LDAP Protocol Errors 48, 50 to 54 RAP .......................... 2-206
018-440 WiFi Direct Setting IPv6 Conflict RAP............................................................... 2-180 018-749 LDAP Protocol Error 49 RAP ............................................................................ 2-206
018-441 WiFi Direct Setting 5GHz Conflict RAP............................................................. 2-181 018-755 Server Connection Error in SMB RAP .............................................................. 2-207
018-500, 501, 503, 504, 506, 507, 508 CA Server Error RAP ........................................ 2-181 018-756 Server Login Response Time-out in SMB RAP ................................................ 2-207
018-502 SMB Login Failure RAP .................................................................................... 2-182 018-757 Host Name Solution Error in SMB RAP ............................................................ 2-208
018-505 SMB-DOS Protocol Error RAP.......................................................................... 2-182 018-758, 018-759 Picture Preservation or File Name Error RAP.................................... 2-208
018-509 Template Parameter Conflict RAP .................................................................... 2-183 018-760 DFS Link Error in SMB RAP ............................................................................. 2-209
018-524 Invalid Device Network Setting RAP ................................................................. 2-183 018-761 Out of Server Memory in SMB RAP.................................................................. 2-209
018-525 HDD full or Access Error RAP .......................................................................... 2-184 018-762 Server Response Time-out in SMB RAP .......................................................... 2-210
018-526 to 018-529, 531, 532 CUI Scan Error RAP ....................................................... 2-184 018-763 Character Convert Error in SMB RAP............................................................... 2-210
018-530 Authentication Error RAP.................................................................................. 2-185 018-764 LDAP Protocol Errors 64 to 69 and 71 RAP ..................................................... 2-211
018-543 Shared Name Error in SMB Server RAP .......................................................... 2-185 018-770 LDAP Protocol Error 70 RAP ............................................................................ 2-211
018-547 SMB Scan Users Restriction RAP .................................................................... 2-186 018-772 Shared Name Not Found in Server RAP .......................................................... 2-212
018-556 HTTP Server Script Error RAP ......................................................................... 2-186 018-773 Shared Name Error in Server RAP ................................................................... 2-212

Status Indicator RAPs February 2017 Launch Issue

2-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-780, 018-782 to 018-784 LDAP Protocol Errors 80 and 82 to 84 RAP .................... 2-213 024-704 Denshi-Pen Error While Printing RAP............................................................... 2-238
018-781 LDAP Protocol Error 81 RAP ............................................................................ 2-213 024-705 Forced Annotation Template Fail RAP.............................................................. 2-238
018-785 LDAP Protocol Error 85 RAP ............................................................................ 2-214 024-706 Denshi-Pen Print Condition Error RAP ............................................................. 2-239
018-786 to 018-797 LDAP Protocol Errors 86 to 97 RAP ............................................... 2-214 024-707 Duplex Inversion Prohibited RAP...................................................................... 2-239
024-708 Duplex Inversion Prohibited (Face Down) RAP ................................................ 2-240
Chain 021 024-742 Booklet Over Count RAP .................................................................................. 2-240
021-210, 211, 212 USB IC Card Reader Error RAP ....................................................... 2-215 024-746, 024-747 Print Request Failure RAP................................................................. 2-241
021-214 USB IC Card Reader Encryption Setting RAP .................................................. 2-215 024-748 Bates Numbering Digit Exceeded RAP............................................................. 2-241
021-401 USB IC Card Reader Connection Error RAP .................................................... 2-216 024-910, 946, 959 Tray 1 Size Mismatch RAP ............................................................... 2-242
021-500 EP Accessory Job Exclusion RAP .................................................................... 2-216 024-911, 912, 913, 947, 948, 949, 960, 961, 962 Option Feeder Size Mismatch RAP .. 2-242
021-501 Invalid URL Detected RAP................................................................................ 2-217 024-914 to 024-919, 942, 943, 955, 956, 957 Invalid Faults 1 RAP ............................... 2-243
021-502, 503, 504 Couldn’t Resolve Proxy Name RAP.................................................. 2-217 024-920 Face Down Tray 1 Full RAP.............................................................................. 2-243
021-505, 021-506 SSL Error RAP................................................................................... 2-218 024-923, 924, 925 Toner End of Life RAP ...................................................................... 2-244
021-507 Unauthorized Proxy Access RAP ..................................................................... 2-218 024-933, 940, 941 Drum End of Life RAP....................................................................... 2-244
021-508, 520, 521 Host/Proxy Connection Timed Out RAP ........................................... 2-219 024-934 Paper Type Mismatch RAP............................................................................... 2-245
021-509, 515, 516, 522 Invalid Message Detected RAP ................................................ 2-219 024-939 OHP Type Mismatch RAP................................................................................. 2-245
021-510, 021-511 SOAP Fault RAP ............................................................................... 2-220 024-950 Tray 1 Empty RAP ............................................................................................ 2-246
021-512, 513, 514, 517, 518, 519 Installation Conflict RAP ........................................... 2-220 024-951 to 024-953 Option Feeder Empty RAP ............................................................. 2-246
021-523 Internal Error RAP............................................................................................. 2-221 024-954, 024-958 MSI Tray Fault RAP ........................................................................... 2-247
021-524 to 012-527 Communications Error RAP............................................................ 2-221 024-963, 024-9967 to 024-985 Invalid Faults 2 RAP ...................................................... 2-247
021-528, 021-529 Communication Settings RAP ........................................................... 2-222 024-965, 024-966 ATS/APS RAP ................................................................................... 2-248
021-530, 012-531 Update Server Error RAP .................................................................. 2-222
021-532 to 021-535 Unsupported ROM Set RAP ........................................................... 2-223 Chain 025
021-700 Accessory Failure RAP ..................................................................................... 2-223 025-596, 025-597 HDD Diagnostics RAP ....................................................................... 2-249
021-701 Accessory Preparing RAP ................................................................................ 2-224
021-732, 941, 943, 945 EP Accessory Error RAP .......................................................... 2-224 Chain 026
021-733, 942, 944, 946 EP Accessory Color Error RAP................................................. 2-225 026-400 USB Host Connection Number Exceeded RAP ................................................ 2-251
021-947, 948, 949 Subtractive Accessory Disable (Scan) RAP ..................................... 2-225 026-402 Changed IOT Speed RAP................................................................................. 2-251
026-700 LDAP Protocol Error RAP ................................................................................. 2-252
Chain 023 026-701 Address Book Request Overflow RAP.............................................................. 2-252
023-500 UI ROM Download Fail RAP ............................................................................. 2-227 026-702 Address Book Directory Service Overflow RAP................................................ 2-253
023-600, 023-601 UI Key Error RAP............................................................................... 2-227 026-703 Abort With Logout RAP ..................................................................................... 2-253
026-704 DocuWorks Error RAP ...................................................................................... 2-254
Chain 024 026-705 DocuWorks Short of Memory RAP.................................................................... 2-254
024-322, 024-323 SEEPROM Refurbish RAP ............................................................... 2-229 026-706, 026-707 DocuWorks Error RAP ....................................................................... 2-255
024-340 to 024-360 IOT-ESS Communication Fail 1 RAP ............................................. 2-229 026-708 URL Data Over Size RAP ................................................................................. 2-255
024-361 Invalid IOT Paper Size Group RAP................................................................... 2-230 026-709 URL HDD Full RAP ........................................................................................... 2-256
024-362, 024-363 Page Sync Illegal Start or Stop RAP ................................................. 2-230 026-710 S/MIME Unsupported Cipher RAP.................................................................... 2-256
024-364 DMA Transfer Fail RAP .................................................................................... 2-231 026-711 Multi-Page File Size RAP.................................................................................. 2-257
024-365 Overflow on Loop Back Write RAP ................................................................... 2-231 026-712 HTTP Out Job Overlap Error RAP .................................................................... 2-257
024-366 JBIG Library Other Fail RAP ............................................................................. 2-232 026-718 PS Print Instruction Fail RAP ............................................................................ 2-258
024-367 Decompress Other Fail RAP............................................................................. 2-232 026-719 Internal Error in Scan RAP................................................................................ 2-258
024-368 PCI Error RAP................................................................................................... 2-233 026-720 to 026-723 Media Error RAP............................................................................. 2-259
024-370 Marker Code Detection Fail RAP ...................................................................... 2-233 026-724, 026-725 Remote Download File Error RAP ..................................................... 2-259
024-371 to 024-373, 024-375 MCU-ESS Communication Fail 2 RAP ............................ 2-234 026-726 Inconsistent Options RAP ................................................................................. 2-260
024-376 MCU-ESS Communication Fail 3 RAP ............................................................. 2-234 026-727 Media Filepath Fail RAP ................................................................................... 2-260
024-600 to 024-614 Counter Repair RAP ....................................................................... 2-235 026-728, 026-729 WSD Scan Network Error RAP.......................................................... 2-261
024-615 MCU Unsupported Drum Shut Off RAP ............................................................ 2-235 026-730 Tray Paper Size Not Detected RAP .................................................................. 2-261
024-616 to 024-621 Serial/Product Number Restore RAP ............................................. 2-236 026-731 to 026-733 PJL Fail RAP................................................................................... 2-262
024-700 Memory Shortage or No Hard Disk RAP .......................................................... 2-236 026-734 PJL Diag Mode RAP ......................................................................................... 2-262
024-701 Invalid Instruction of Face Inversion RAP ......................................................... 2-237 026-739 Waiting Scan Job Deleted RAP ........................................................................ 2-263
024-702 Paper Jam RAP ................................................................................................ 2-237

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-5
Chain 027 027-722 Extension Server Timeout RAP ........................................................................ 2-290
027-442, 443, 444 Duplicate IP Address 1 RAP ............................................................. 2-265 027-723 Extension Server Authentication Fail RAP........................................................ 2-290
027-445 Illegal IP Address RAP...................................................................................... 2-265 027-724, 725, 726 Extension Server Access Fail RAP ................................................... 2-291
027-446 Duplicate IP Address 2 RAP ............................................................................. 2-266 027-727 Extension Server Parameters RAP................................................................... 2-291
027-447 Duplicate IP Address 3 RAP ............................................................................. 2-266 027-728 Extension Server File Exceeded RAP............................................................... 2-292
027-452 Duplicate IP Address 4 RAP ............................................................................. 2-267 027-730 SMTP Mail Division Error RAP.......................................................................... 2-292
027-500 SMTP Server Fail for Mail IO RAP.................................................................... 2-267 027-732 Server Access Error RAP.................................................................................. 2-293
027-501 POP Server Fail for Mail IO RAP ...................................................................... 2-268 027-733 Server SSL Error RAP ...................................................................................... 2-293
027-502 POP Authentication Fail for Mail IO RAP .......................................................... 2-268 027-734 Server Certificate Error RAP ............................................................................. 2-294
027-503, 533, 773, 785, 786 Server Communication Timeout RAP ............................... 2-269 027-735 Device SSL Configuration Error RAP................................................................ 2-294
027-504 Server Communication Timeout RAP ............................................................... 2-269 027-736 Device Certificate Error RAP............................................................................. 2-295
027-513 SMB Scan Client Access RAP .......................................................................... 2-270 027-737 Template Server Read Error RAP..................................................................... 2-295
027-514 Host Name Solution Error in SMB RAP ............................................................ 2-270 027-739 Invalid Template Server Path RAP ................................................................... 2-296
027-515 DNS Server Setup in SMB RAP ....................................................................... 2-271 027-740 Template Server Login Error RAP .................................................................... 2-296
027-516 Server Connection Error in SMB RAP .............................................................. 2-271 027-741 Template Server Connect Fail RAP .................................................................. 2-297
027-518 Login Name or Password Error in SMB RAP.................................................... 2-272 027-742 HDD File System Full RAP ............................................................................... 2-297
027-519 Scanning Picture Preservation Place Error RAP .............................................. 2-272 027-743 Template Server Install Error RAP.................................................................... 2-298
027-520 SMB File Name Acquisition Failure RAP .......................................................... 2-273 027-744 Template Server Error 1 RAP ........................................................................... 2-298
027-521 File Name Suffix Limit Over in SMB RAP ......................................................... 2-273 027-745 Template Server Error 2 RAP ........................................................................... 2-299
027-522 File Creation Failure in SMB RAP..................................................................... 2-274 027-746 Job Template Pool Server Not Ready RAP ...................................................... 2-299
027-523 Lock Folder Creation Failure in SMB RAP........................................................ 2-274 027-750 Fax Document Incongruent RAP ...................................................................... 2-300
027-524 Folder Creation Failure in SMB RAP ................................................................ 2-275 027-751 Job Template Analysis Error RAP..................................................................... 2-300
027-525, 027-527 File Delete Failure in SMB RAP......................................................... 2-275 027-752 Required User Entry Not Entered RAP ............................................................. 2-301
027-526 Lock Folder Delete Failure in SMB RAP ........................................................... 2-276 027-753 Job Flow Service Request Disabled RAP ......................................................... 2-301
027-528 Data Write Failure to SMB Server RAP ............................................................ 2-276 027-754 Job Flow Service File Signature Mismatch RAP............................................... 2-302
027-529 Data Read Failure From SMB Server RAP....................................................... 2-277 027-757 Extension Server SSL Fail RAP........................................................................ 2-302
027-530 File Name Duplicate Failure in SMB RAP......................................................... 2-277 027-758 System Credential Setting Error RAP ............................................................... 2-303
027-531 SMB Scan Filing Policy Injustice RAP .............................................................. 2-278 027-759 Reference Server Connection Error RAP ......................................................... 2-303
027-532 NEXT NAME DAT File Access Error in SMB RAP ........................................... 2-278 027-760 XJT Command Fail RAP ................................................................................... 2-304
027-543 SMB Server Name Specification Error RAP ..................................................... 2-279 027-761 Web Print Timeout RAP .................................................................................... 2-304
027-547, 027-548 SMB Protocol Errors 1 RAP............................................................... 2-279 027-762 Illegal Web Print Job Ticket RAP ...................................................................... 2-305
027-549, 027-572 to 027-576 SMB Protocol Error 4-009 RAP ....................................... 2-280 027-763 Auditron Cannot Verify User RAP ..................................................................... 2-305
027-564 SMB Protocol Error 4-024 RAP ........................................................................ 2-280 027-764 AirPrint Scan Data Transfer Fail RAP ............................................................... 2-306
027-565, 027-578 SMB Protocol Errors 2 RAP............................................................... 2-281 027-765 Host Name Solution Error in WebDAV RAP ..................................................... 2-306
027-566 SMB Protocol Error 4-026 RAP ........................................................................ 2-281 027-766 Proxy Name Solution Error in WebDAV RAP ................................................... 2-307
027-569 SMB (TCP/IP) Not Started RAP........................................................................ 2-282 027-767 WebDAV Server SSL Access Fail RAP ............................................................ 2-307
027-584 SMB Protocol Error 4-044 RAP ........................................................................ 2-282 027-768 WebDAV Server Certificate Fail RAP ............................................................... 2-308
027-585 SMB Protocol Error 4-045 RAP ........................................................................ 2-283 027-769 WebDAV Server Access Fail RAP .................................................................... 2-308
027-586 SMB Protocol Error 4-046 RAP ........................................................................ 2-283 027-770 PDL Error RAP.................................................................................................. 2-309
027-587 SMB Protocol Error 4-047 RAP ........................................................................ 2-284 027-771 DFE Disk Full RAP............................................................................................ 2-309
027-588, 027-589 SMB Protocol Errors 3 RAP............................................................... 2-284 027-772, 774, 776 SMTP Server Error RAP ................................................................... 2-310
027-590 SMB Protocol Error 4-050 RAP ........................................................................ 2-285 027-775 Too Many SMTP Addresses RAP..................................................................... 2-310
027-591 SMB Protocol Error 4-051 RAP ........................................................................ 2-285 027-777 SMTP Server Non Support RAP ....................................................................... 2-311
027-600 External Print Check Mode Error RAP .............................................................. 2-286 027-778 No Mode Specified by SMTP-AUTH RAP......................................................... 2-311
027-700 Mail Address Domain Error RAP ...................................................................... 2-286 027-779 Authentication Failure by SMTP-AUTH RAP .................................................... 2-312
027-701 Disconnected Network Cable RAP ................................................................... 2-287 027-780 WebDAV Network Interface Fail RAP ............................................................... 2-312
027-702 to 027-709 Certificate for Addresses Error RAP ............................................... 2-287 027-781 WebDAV Spool Size Over RAP ........................................................................ 2-313
027-710 to 027-715 S/MIME Mail Error RAP .................................................................. 2-288 027-782 WebDAV Server Redirector Limit RAP ............................................................. 2-313
027-716 Unsigned Mail Receipt Was Rejected RAP ...................................................... 2-288 027-783 WebDAV User Authentication RAP................................................................... 2-314
027-717 No MX Record at DNS RAP ............................................................................. 2-289 027-784 WebDAV Proxy Server Authentication RAP ..................................................... 2-314
027-720, 027-721 Extension Server Error RAP .............................................................. 2-289 027-787 WebDAV File Name Duplication Fail RAP ........................................................ 2-315
027-788, 027-793 WebDAV Request Fail RAP............................................................... 2-315

Status Indicator RAPs February 2017 Launch Issue

2-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-789, 791, 795 Access Forbidden RAP..................................................................... 2-316 033-543, 567, 576, 702, 703 Dial Error RAP................................................................... 2-342
027-790, 029-792 WebDAV File Not Found RAP ........................................................... 2-316 033-545 T0 Timeout RAP................................................................................................ 2-343
027-794 WebDAV Server Internal Fail RAP ................................................................... 2-317 033-547 Abort During Transmission RAP ....................................................................... 2-343
027-796 Email Not Printed RAP...................................................................................... 2-317 033-548 No Manual Send Line RAP ............................................................................... 2-344
027-797 Invalid Output Destination RAP ........................................................................ 2-318 033-549, 551, 583 Fax Service Disabled RAP................................................................ 2-344
027-798 JFS Target Document Not Found RAP............................................................. 2-318 033-550 Cannot Disable Fax Service RAP ..................................................................... 2-345
027-799 WebDAV Server Insufficient Storage RAP ....................................................... 2-319 033-553 No Folder/Relay RAP........................................................................................ 2-345
033-554 Wrong Password/Receive Banned RAP ........................................................... 2-346
Chain 028 033-555, 033-556 Incorrect Password RAP.................................................................... 2-346
028-910, 028-912 Wrong Fuser Type RAP..................................................................... 2-321 033-557, 033-565 Destinations or Services Exceeded RAP........................................... 2-347
028-986, 028-987 Tray Size Mismatch RAP ................................................................... 2-321 033-558, 033-559 Remote ID Rejection RAP ................................................................. 2-347
Chain 029 033-560, 561, 562 TRESS/RCC RAP ............................................................................. 2-348
029-700, 029-701 WebDAV Server Response RAP ....................................................... 2-323 033-563, 033-569 No Printable Paper Size RAP ............................................................ 2-348
033-564, 033-570 Power Off During Transmission RAP................................................. 2-349
029-702 WebDAV Client RAP......................................................................................... 2-323
033-571, 033-588 Manual Send Job Cancelled RAP...................................................... 2-349
029-703 AirPrint Scan Client RAP .................................................................................. 2-324
029-704, 029-711 Invalid PACFile RAP .......................................................................... 2-324 033-572 Fax Report Print Job Cancelled RAP................................................................ 2-350
033-573 Domain Regulation Check Error RAP ............................................................... 2-350
029-705, 706, 709, 712, 713, 716 PACFile Communications RAP................................. 2-325
033-580 Missing VoIP Gateway RAP.............................................................................. 2-351
029-707, 029-708, 714, 715 PACFile Not Found RAP ................................................... 2-325
029-710, 029-717 PACFile URL Not Found RAP ........................................................... 2-326 033-581 Access Authentication Failure RAP .................................................................. 2-351
033-582 Mismatched Ability RAP.................................................................................... 2-352
029-718 EIP Print Network Timeout RAP ....................................................................... 2-326
033-584 SIP Request Timeout RAP................................................................................ 2-352
029-719 EIP Print Error With Remote Server RAP ......................................................... 2-327
029-720 EIP Print Error With Server Permission RAP .................................................... 2-327 033-585 SIP Request Error RAP..................................................................................... 2-353
033-586 T38 Protocol Not Ready RAP ........................................................................... 2-353
029-721, 029-722 EIP Print Fail RAP ............................................................................. 2-328
033-587, 589, 590, 592 Remote Machine Error 3 RAP................................................... 2-354
029-723 EIP Print SSL Connection Fail RAP.................................................................. 2-328
029-724, 029-727 EIP Print Other Network Fail RAP ..................................................... 2-329 033-591 FoIP Max Sessions Over RAP .......................................................................... 2-354
033-593 Cancelled By Remote Peer RAP ...................................................................... 2-355
029-725 EIP Print Network DNS Resolve Fail RAP ........................................................ 2-329
033-700 T1 Timeout Fail RAP......................................................................................... 2-355
029-726 EIP Print Software Error RAP ........................................................................... 2-330
033-701 Retry Timeout RAP ........................................................................................... 2-356
Chain 030 to 033 033-710, 712, 713, 717, 718, 719, 721 Document Not Found RAP................................ 2-356
030-910 Tray 5 Empty RAP ............................................................................................ 2-331 033-716 No Specified Mailbox RAP ................................................................................ 2-357
033-310 Fax Charge Function Fail RAP ......................................................................... 2-331 033-724 Fax Receive Memory Over Flow RAP .............................................................. 2-357
033-311 Invalid Address Book Data RAP ....................................................................... 2-332 033-725, 033-742 Insufficient Hard Disk Space RAP ..................................................... 2-358
033-312, 313, 033-315 to 033-327 Fax Fault RAP ......................................................... 2-332 033-726, 728, 734, 737, 738, 751 Fax Printing Error RAP.............................................. 2-358
033-314 Controller and Fax Card ROM Mismatch RAP ................................................. 2-333 033-731, 732, 736, 740, 747, 749 Inconsistent Instructions RAP ................................... 2-359
033-328, 329, 340 Failed to Initialize Fax Log RAP ........................................................ 2-334 033-733, 735, 741, 743, 744, 745, 746, 750 Fax Document Number Error RAP............ 2-359
033-330 to 033-335 FoIP Error RAP ............................................................................... 2-334
033-336 Non-mounted Channel RAP ............................................................................. 2-335
Chain 041 to 047
041-310 IM Logic Fail RAP ............................................................................................. 2-361
033-339 Fax 2 Not Responding RAP .............................................................................. 2-335
033-363 Fax Card Reset (Reboot) RAP ......................................................................... 2-336 041-318, 041-321 Mismatch Detected RAP.................................................................... 2-361
041-322 IOT Data Failure RAP ....................................................................................... 2-362
033-500 to 033-507 Remote Machine Error RAP ........................................................... 2-336
041-340, 041-363 MCU NVM (EEPROM) Data Fail RAP ............................................... 2-362
033-508, 033-511 Destination Polling Error RAP............................................................ 2-337
033-509 DCS/NSS Resend Exceeded RAP ................................................................... 2-337 042-325 Motor Failure RAP............................................................................................. 2-363
042-335, 042-398 Main Fan Failure RAP........................................................................ 2-363
033-510 Fallback Error RAP ........................................................................................... 2-338
042-348, 042-610 Over Temperature Detection Failed RAP .......................................... 2-364
033-512, 513, 518, 519, 520, 534 Remote Machine Function RAP................................ 2-338
033-514, 516, 517, 521, 522, 033-526 to 033-529 Remote Machine Error 1 RAP ......... 2-339 043-342 Sub Motor Failure RAP ..................................................................................... 2-364
045-310, 045-45-311 Image Ready Communication Failure RAP .................................. 2-365
033-523, 524, 525, 542, 546, 574 Line Not Connected RAP .......................................... 2-339
033-530 DTMF Illegal Procedure RAP............................................................................ 2-340 Chain 058 to 059
033-531, 532, 533, 544, 552, 578 Remote Machine Error 2 RAP .................................. 2-340 058-310, 058-311, 058-312, 059-326 Fuser Failure RAP ............................................... 2-367
033-535 DCN Receive at Phase B Send RAP ................................................................ 2-341 059-321 Fuser End of Life RAP ...................................................................................... 2-367
033-536 to 033-540, 568, 575, 577 Send/Receive Error RAP ........................................ 2-341
033-541, 033-566 No Destination Specified RAP ........................................................... 2-342

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-7
Chain 060 to 062 Chain 102
060-310 ROS Failures 1 RAP ......................................................................................... 2-369 102-311 to 102-319 USB Dongle Errors RAP ................................................................. 2-399
061-320, 061-340, 061-346, 061-348 ROS Failures 2 RAP ........................................... 2-369 102-356 EWS Soft Fail RAP ........................................................................................... 2-399
062-277, 062-316 DADF Failure RAP............................................................................. 2-370
062-300 Platen Interlock Open RAP ............................................................................... 2-370 Chain 103
062-311, 360, 062-371 to 062-396 IIT Failure RAP ........................................................ 2-371 103-310 to 103-313 Hybrid Water Mark RAP.................................................................. 2-401
062-345 IIT EEPROM Fail RAP ...................................................................................... 2-371 103-314 Prohibited Originals RAP .................................................................................. 2-401
062-362 X Hard Fail RAP................................................................................................ 2-372 Chain 116
062-790 Recognition Fail RAP ........................................................................................ 2-372
116-210, 116-211 Media Reader Error RAP ................................................................... 2-403
065-221 to 065-225 CIS Failure RAP ............................................................................. 2-373
116-212, 116-220 ESS Error RAP .................................................................................. 2-403
Chain 070 to 077 116-312, 116-313 HDD Encrypt Key Fail RAP................................................................ 2-404
071-101 Tray 1 Misfeed Jam RAP .................................................................................. 2-375 116-314 Ethernet Address Fail RAP ............................................................................... 2-404
072-101, 072-103 Tray 2 Misfeed Jam RAP ................................................................... 2-376 116-320, 116-345 Process Error RAP............................................................................. 2-405
072-310 Tray 2 Motor Failure RAP ................................................................................. 2-377 116-321, 322, 323, 328, 329, 338 Software Error RAP................................................... 2-405
072-311 Tray 2 Mode Error RAP .................................................................................... 2-377 116-324 Exception Fail RAP ........................................................................................... 2-406
075-100 MSI Misfeed Jam RAP ...................................................................................... 2-378 116-325 ESS Fan Fail RAP............................................................................................. 2-406
075-911 MSI Tray Out of Position RAP .......................................................................... 2-378 116-330, 331, 336, 337, 339 HDD File System Fail RAP ............................................... 2-407
077-101, 077-119 Registration Sensor Off Psync on Jam RAP ..................................... 2-379 116-334 ESS NVRAM Data Compare Fail...................................................................... 2-407
077-104 Exit Off Jam RAP .............................................................................................. 2-380 116-340 Not Enough Memory RAP................................................................................. 2-408
077-123 Feeder Regi Sensor On Duplex Jam RAP........................................................ 2-380 116-341, 342, 393, 394 ROM Version Incorrect RAP ..................................................... 2-408
077-300 Front Cover Interlock Open RAP ...................................................................... 2-381 116-343, 346, 357, 359 Main PWB Error RAP................................................................ 2-409
077-302 Waste Door Interlock Open RAP ...................................................................... 2-381 116-348, 349, 358, 360, 374 Redirecter Fail RAP .......................................................... 2-409
077-322 Option Tray Communication Failure RAP ......................................................... 2-382 116-353, 354, 356, 361, 362 HDD Fail RAP ................................................................... 2-410
077-323 PH Motor Failure RAP ...................................................................................... 2-382 116-355, 363, 367, 370, 373, 376 Fatal Error RAP......................................................... 2-410
077-327 Optional Feeder Composition Error RAP .......................................................... 2-383 116-364, 365, 366, 368, 371, 372, 375, 377 Timer Fail RAP.......................................... 2-411
077-909 IOT Static Jam RAP .......................................................................................... 2-383 116-378, 379, 395 MCR/MCC Soft Fail RAP .................................................................. 2-411
077-911, 077-967, 077-968 Paper Mismatch RAP ......................................................... 2-384 116-380 ESS Font ROM DIMM #1 Check Fail RAP ....................................................... 2-412
116-381 ABL Version Fail RAP ....................................................................................... 2-412
Chains 091 to 094 116-382 ABL Initialize Fail RAP ...................................................................................... 2-413
091-300 Rear Cover Interlock Open RAP ....................................................................... 2-385 116-383 PIT Lib Failure RAP .......................................................................................... 2-413
091-312 HVPS CC Fail RAP ........................................................................................... 2-385 116-384, 385, 387, 389 DCS/IDC Software Fail RAP ..................................................... 2-414
091-400, 405, 911 Waste Toner Bottle Near Full RAP ................................................... 2-386 116-386 Fax USB Port RAP............................................................................................ 2-414
091-401, 402, 411, 421, 431, 480, 481, 482, 913, Drum Cartridge Life RAP ................. 2-386 116-388 No HDD RAP .................................................................................................... 2-415
091-914 to 091-919, 091-920 to 091-928 Drum Comm Error RAP................................ 2-387 116-391 Illegal Code RAP............................................................................................... 2-415
091-921, 927, 928, 929 Drum CRUM Out of Position RAP ............................................ 2-388 116-396 FIPS140 Self Test Fail RAP.............................................................................. 2-416
092-316 Environment Temperature Sensor Fail RAP..................................................... 2-389 116-397 Illegal Setting Area Coverage Threshold RAP .................................................. 2-416
092-318, 092- 319 to 092-321 ADC Patch Failure RAP ................................................. 2-390 116-399 Initialization RAP ............................................................................................... 2-417
093-320 Developer Motor Fail RAP ............................................................................... 2-390 116-701, 116-710 Out of Memory Duplex Fail RAP........................................................ 2-417
093-339 Toner CRUM Authentication Fail RAP .............................................................. 2-391 116-702, 116-703 Postscript Language RAP.................................................................. 2-418
093-406 to 093-409 Toner Cartridge Near Empty RAP .................................................. 2-391 116-704 Media Reader RAP ........................................................................................... 2-418
093-444, 445, 480, 481, 482, 912 Toner Cartridge End of Life RAP .............................. 2-392 116-705 to 116-709, 716, 717 Media Reader Format RAP............................................. 2-419
093-913 to 093-916 Toner CRUM Not in Position RAP .................................................. 2-392 116-713 HDD Full RAP ................................................................................................... 2-419
093-924, 927, 928, 926, 929, 937, 938, 939 Toner CRUM Communication Fail RAP.... 2-393 116-714 HP-GL/2 Command Error RAP ......................................................................... 2-420
093-925, 093- 933 to 093-935 Toner CRUM Broken RAP.............................................. 2-393 116-719 XPIF Parameter Cancelled RAP ....................................................................... 2-420
094-310, 319, 325, 326 Error CTD Sensor Dirty RAP .................................................... 2-394 116-720 PCL Memory Low Page Simplified RAP ........................................................... 2-421
094-311, 094-420 IBT Life End RAP............................................................................... 2-395 116-721 to 116-724, 726, 727, 728 Color Print Permissions RAP .................................. 2-421
094-318, 094-911 1st BTR/Transfer Belt Position Failure RAP ...................................... 2-395 116-725 HDD Image Log Full RAP ................................................................................. 2-422
094-417 IBT Near End of Life RAP ................................................................................. 2-396 116-738 Size/Orientation Mismatch RAP........................................................................ 2-422
096-918 Toner CRUM Not Permitted Fail RAP............................................................... 2-396 116-739, 741, 742, 743 Out of Disk Area RAP ............................................................... 2-423
099-396 to 099-399 Fuser Temperature Fault RAP........................................................ 2-397 116-740 Arithmetic Error RAP......................................................................................... 2-423
116-746 Selected Form Not Registered RAP ................................................................. 2-424

Status Indicator RAPs February 2017 Launch Issue

2-8 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-747, 116-748 Invalid Page Data RAP ...................................................................... 2-424 121-324 Fax Send Charging Confliction RAP ................................................................. 2-450
116-749 PostScript Font Error RAP ................................................................................ 2-425 121-325 ICCR And Panel Auth Setting Confliction RAP ................................................. 2-450
116-750 Banner Sheet Cancelled RAP........................................................................... 2-425 121-327 EPSV Accessory Not In Service Fail RAP ........................................................ 2-451
116-752 Print Job Ticket RAP ......................................................................................... 2-426 121-328 to 121-332, 341, 342, 343 EP Communication Fail RAP .................................. 2-451
116-771 to 116-780 Invalid JBIG Parameter RAP .......................................................... 2-426 121-339 Coin Kit Price Table Error RAP ......................................................................... 2-452
121-340 EP Accessory MisMatch RAP ........................................................................... 2-452
Chain 117
117-310 WSD Scan S/W Fail RAP ................................................................................. 2-427 Chain 123
117-311 Wrong Insertion of Security Enhancing Kit RAP ............................................... 2-427 123-310 to 123-353 UI Error 1 RAP ................................................................................ 2-453
117-312 Device Self Test Error RAP .............................................................................. 2-428 123-354 to 123-381 UI Error 2 RAP ................................................................................ 2-453
117-313, 117-314 Region or Contract Change Fail RAP ................................................ 2-428 123-382 to 123-399 UI Error 3 RAP ................................................................................ 2-454
117-315 Contract Type/Geographic Region Changed RAP ........................................... 2-429
117-316 Contract Manager Software Fail RAP ............................................................... 2-429 Chain 124
117-317, 117-318 Contract Manager PPP RAP ............................................................. 2-430 124-310, 311, 314, 316, 318, 322, 324, 344, 380 DC132 Error RAP.............................. 2-455
117-319 Memory Card Program or Font Data Access RAP ........................................... 2-430 124-312, 124-357 DC132 Error 12 RAP ......................................................................... 2-455
117-320 to 117-324, 327, 329, 338 EMMC Card Fail RAP ............................................. 2-431 124-313, 124-356 DC132 Error 10 RAP ......................................................................... 2-456
117-325, 117-326 Access Fail RAP ................................................................................ 2-431 124-315, 317, 355 Machine does not have a finisher DC132 Error 02, 04 and 14 RAP. 2-456
117-330 XBDS Soft Fail RAP.......................................................................................... 2-432 124-319 DC132 Error 08 RAP......................................................................................... 2-457
117-331, 117-355 Un Initialized HDD RAP ..................................................................... 2-432 124-320 SEEPROM Fail RAP ......................................................................................... 2-457
117-332, 117-335 Uninitialized Used NVM RAP............................................................. 2-433 124-321 Backup SRAM Fail RAP.................................................................................... 2-458
117-333 Uninitialized Used Memory Card RAP .............................................................. 2-433 124-323 DC132 06 RAP.................................................................................................. 2-458
117-336 PCI Option No Support Device Fail RAP .......................................................... 2-434 124-325 Billing Restoration Fail RAP .............................................................................. 2-459
117-337 PCIEX Option No Support Device Fail RAP ..................................................... 2-434 124-326 IOT Speed Not Registered RAP ....................................................................... 2-459
117-339 NVM Backup is Not Carried Out Fail RAP ........................................................ 2-435 124-327 IOT Speed Change Software Fail RAP............................................................. 2-460
117-340 Other HDD Fail RAP ......................................................................................... 2-435 124-331 to 124-339 ESS ROM DIMM RAP .................................................................... 2-460
117-342 Storage device incorrect-exchanged Fault RAP ............................................... 2-436 124-340 CRUM Market Fail All RAP ............................................................................... 2-461
117-343 Log Sending Parameter Fail RAP ..................................................................... 2-436 124-341 CRUM Market Fail MCU RAP ........................................................................... 2-461
117-344 Invalid User Job Type Fail RAP ........................................................................ 2-437 124-342 CRUM Market Fail SYS 1 RAP ......................................................................... 2-462
117-345 SSMM Batch Setting Duration Fail RAP ........................................................... 2-437 124-343 CRUM Market Fail SYS 2 RAP ......................................................................... 2-462
117-347, 349, 350 Service Fail RAP ............................................................................... 2-438 124-344 All Billing Meter Types Mismatch RAP.............................................................. 2-463
117-348 Un Initialized Used Memory Card RAP ............................................................. 2-438 124-345 Billing Meter Type Restoration Fail RAP........................................................... 2-463
117-354, 356, 358 Job Limit System Fail RAP ............................................................... 2-439 124-346, 348 Information Mismatch RAP ....................................................................... 2-464
117-357 TPM Fail RAP ................................................................................................... 2-439 124-347 Billing Count Type Restoration Fail RAP .......................................................... 2-464
117-360 Date Limit Exceeded Fail RAP.......................................................................... 2-440 124-349 Modal Break Point Restoration Fail RAP .......................................................... 2-465
117-362, 117-363 USB Dongle Fail RAP ........................................................................ 2-440 124-350, 354 CRUM OEM Fail RAP ............................................................................... 2-465
117-364 Key Fail RAP..................................................................................................... 2-441 124-351 CRUM OEM Fail MCU RAP.............................................................................. 2-466
117-365 WiFi Diagnostics Test Failure RAP ................................................................... 2-441 124-352 CRUM OEM Fail SYS 1 RAP............................................................................ 2-466
124-353 CRUM OEM Fail SYS 2 RAP............................................................................ 2-467
Chain 118 124-360 CRUM Validation Fail All RAP .......................................................................... 2-467
118-310, 118-311 Internal Fail RAP................................................................................ 2-443 124-361 CRUM Validation Fail MCU RAP ...................................................................... 2-468
124-362 CRUM Validation Fail SYS 1 RAP .................................................................... 2-468
Chain 121 124-363 CRUM Validation Fail SYS 2 RAP .................................................................... 2-469
121-310 EPSV-Accessory Communication Fail RAP ..................................................... 2-445 124-372, 373, 374 IOT Soft Fail RAP.............................................................................. 2-469
121-311 IC Card Auditron Password Fail RAP ............................................................... 2-445 124-380 CRUM Market Fail All (2) RAP.......................................................................... 2-470
121-312 IC Card Auditron Accessory Fail RAP .............................................................. 2-446 124-381 CRUM Market Fail MCU 2 RAP ........................................................................ 2-470
121-313 IC Card Auditron Software-key Fail RAP .......................................................... 2-446 124-382 CRUM Market Fail SYS 1 (2) RAP.................................................................... 2-471
121-314 Customize User Prompts Fail RAP ................................................................... 2-447 124-383 CRUM Market Fail SYS 2 (2) RAP.................................................................... 2-471
121-316 Accessory Conflict RAP .................................................................................... 2-447 124-390 CRUM OEM Fail All (2) RAP............................................................................. 2-472
121-317 EP Function Fail RAP ....................................................................................... 2-448 124-391 CRUM OEM Fail MCU (2) RAP ........................................................................ 2-472
121-318 Auth/Account Settings Not Supported RAP ...................................................... 2-448 124-392 CRUM OEM Fail SYS 1 (2) RAP ...................................................................... 2-473
121-319 Fax Send Charging and Internet Fax Setting Confliction RAP ......................... 2-449 124-393 CRUM OEM Fail SYS 2 (2) RAP ...................................................................... 2-473
121-323 Web EP Software Fail RAP .............................................................................. 2-449

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-9
Chain 125
125-311 PSW Controller Unexpected Fail RAP .............................................................. 2-475

Chain 127
127-310 to 127-315, 342 ESS Error RAP ....................................................................... 2-477
127-337 Job Template HDD Write Error RAP................................................................. 2-477
127-353 to 127-399 Fatal Error RAP .............................................................................. 2-478

Chain 133
133-210 to 133-217 Fax Parameter Incorrect RAP......................................................... 2-479
133-218 Fax Card Message Memory RAP ..................................................................... 2-479
133-219 to 133-223 Fax Card Error 1 RAP..................................................................... 2-480
133-224 Controller ROM Fax Card ROM Mismatch RAP ............................................... 2-480
133-226 Illegal Country Code RAP ................................................................................. 2-481
133-280 to 133-283 Fax Card Error 2 RAP..................................................................... 2-481
133-701 Replacement Character Detected RAP ............................................................ 2-482
133-710 Tray Select Fail RAP......................................................................................... 2-482

Chain 500
500-030 DC612 IOT Wait State RAP .............................................................................. 2-483
500-033, 500-035 Diagnostic Documents RAP .............................................................. 2-483
500-990 DC612 Print Error RAP ..................................................................................... 2-484

Other Faults
OF 1 Unusual Noises RAP.............................................................................................. 2-485
OF 2 Control Panel Touch Screen Failure RAP.............................................................. 2-487
OF 3 Exit Tray Full RAP ................................................................................................. 2-487
OF 4 550 Option No Paper Sensor RAP......................................................................... 2-488
OF 5 Multi-feed Error RAP .............................................................................................. 2-489
OF 6 Power On Self Test (POST)................................................................................... 2-489
OF 7 Registration Sensor RAP ....................................................................................... 2-490
OF 8 Tray 1 Feed Clutch RAP ........................................................................................ 2-491
OF 9 Registration Clutch RAP ........................................................................................ 2-491
OF 10 550 Option Main Feed Assembly Path Sensor RAP ............................................ 2-492
OF 11 550 Option Feed Clutch Assembly RAP .............................................................. 2-493
OF 12 550 Option Registration Clutch Assembly RAP ................................................... 2-494
OF 13 550 Option Drive Assembly RAP ......................................................................... 2-495
OF 14 MSI Tray Feed Solenoid RAP .............................................................................. 2-496
OF 15 Exit Sensor RAP .................................................................................................. 2-496
OF 16 Exit Drive Assembly Clutch 1 RAP....................................................................... 2-497
OF 17 Exit Drive Assembly Clutch 2 RAP....................................................................... 2-497
OF 18 +24VDC Power RAP ............................................................................................ 2-498
OF 19 +5VDC Power RAP .............................................................................................. 2-498
OF 20 +3.3VDC Power RAP ........................................................................................... 2-499

Status Indicator RAPs February 2017 Launch Issue

2-10 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
002-500 UI Error RAP
002-500 UI detection error during startup of a CUI scan job.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the UI assembly, PL 1.1A Item 4 C400 or PL 1.1B Item 4
C405 and the ESS PWBA, PL 18.2 Item 4 are securely connected. Ensure that all surface
mounted modules on the ESS PWBA are securely connected.
3. Refer to WD 9 C405 or WD 10 C400 and PJ Locations. Check the wiring between the
ESS PWBA and the UI assembly.
4. Reload the software, GP 9.
5. If the fault persists install new components as necessary:
• UI assembly, PL 1.1A Item 4 C400 or PL 1.1B Item 4 C405.
• ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-11 002-500
Status Indicator RAPs February 2017 Launch Issue
002-500 2-12 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-311 IIT CDI I/F Mismatch RAP 003-318, 003-319 IIT Software Fail RAP
003-311 During controller initialization, the IIT CDI I/F has insufficient information from the IIT. 003-318 IIT software is corrupt.

Procedure 003-319 Video driver detection fail.

Reload the software, GP 9.
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected, refer to WD 9 and WD 10. Ensure all surface
mounted modules on both PWBAs are securely connected.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-13 003-311, 003-318, 003-319
003-320 to 003-343 IISS-ESS Communication Fail RAP 003-337 There was no response to the power on command sent to the IISS after restoring from
power saver mode.
003-320 IISS sending error detected by the controller. An abnormal parameter is set as the
argument for the send function.
003-338 Incorrect argument error for sending.

003-321 IISS sending error detected by the controller. After commands were sent twice from
003-339 Transmission establishing error for sending.
the controller, the controller could not receive acknowledgment from the IISS.
003-340 Synchronous send error.
003-322 IISS sending error detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.
003-341 Transmission error for sending.

003-323 IISS sending error detected by the controller. After commands were sent twice from
003-342 Incorrect argument error for receiving.
the controller, the controller could not receive acknowledgment from the IISS.
003-343 Synchronous receive error.
003-324 IISS sending error detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.
Procedure
003-325 IISS sending error detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.
WARNING
003-326 IISS sending error detected by the controller. After commands were sent twice from Ensure that the electricity to the machine is switched off while performing tasks that do
the controller, the controller could not receive acknowledgment from the IISS. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
003-327 IISS sending error detected by the controller. After commands were sent twice from Perform the steps that follow:
the controller, the controller could not receive acknowledgment from the IISS. 1. Switch off, then switch on the machine, GP 4.
2. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
003-328 IISS sending error detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS. 3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected, refer to WD 9 and WD 10. Ensure all surface
003-329 IISS receiving error detected by the controller. The NAK that notifies of the occurrence mounted modules on both PWBAs are securely connected.
of a transmission failure is received. 4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
003-330 IISS receiving error detected by the controller. The NAK that notifies of the occurrence
of a transmission failure is received.

003-331 IISS receiving error detected by the controller. The NAK that notifies of the occurrence
of a transmission failure is received.

003-332 IISS receiving error detected by the controller. The NAK that notifies of the occurrence
of a transmission failure is received.

003-333 IISS receiving error detected by the controller. The NAK that notifies of the occurrence
of a transmission failure is received.

003-334 IISS receiving error detected by the controller. The NAK that notifies of the occurrence
of a transmission failure is received.

003-335 IISS receiving error detected by the controller. The NAK that notifies of the occurrence
of a transmission failure is received.

003-336 IISS receiving error detected by the controller. The NAK that notifies of the occurrence
of a transmission failure is received.

Status Indicator RAPs February 2017 Launch Issue

003-320 to 003-343 2-14 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-344 Hotline Fail RAP 003-345, 003-346 X PIO Mismatch RAP
003-344 Hotline failure during power on. 003-345 When a job fail was received from the IISS, an error of the X hot line was detected.

Procedure 003-346 When IIT image delivered was received from the IISS, an error of the X hot line was
detected.

WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. WARNING
Perform the steps that follow: Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
1. Switch off, then switch on the machine, GP 4.
death or injury. Moving parts can cause injury.
2. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
Perform the steps that follow:
3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
1. Switch off, then switch on the machine, GP 4.
18.2 Item 4 are securely connected, refer to WD 9 and WD 10. Ensure all surface
mounted modules on both PWBAs are securely connected. 2. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
4. Reload the software, GP 9. 3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. 18.2 Item 4 are securely connected, refer to WD 9 and WD 10. Enure all surface mounted
modules on both PWBAs are securely connected.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-15 003-344, 003-345, 003-346
003-700 Returned Documents Error RAP 003-701 Duplication Prevention Code RAP
003-700 When the originals are ejected, the number of ejected originals is more than the num- 003-701 A copy restriction code is detected in the document data.
ber that were fed.
Procedure
Procedure Perform the steps that follow:
Reload the originals, then re-run the job. 1. Advise the customer not to attempt to copy documents that are restricted.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-700, 003-701 2-16 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-702 Different Magnification RAP 003-703, 003-704 Color Correction RAP
003-702 Different magnification settings, for side 1 and side 2 of a document. 003-703 Color correction patch position error during 2 sided simultaneous scan.

Procedure 003-704 Color correction color difference error during 2 sided simultaneous scan.
Perform the steps that follow:
1. Advise the customer to change the magnification settings so that the same magnification
Procedure
applies to side 1 and 2. Perform the steps that follow:
2. If the fault persists, reload the software, GP 9. 1. Advise the customer to load the 2 sided simultaneous scan correction chart correctly.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-17 003-702, 003-703, 003-704
003-705 Energy Saving Paper Size Mismatch RAP 003-750 Insufficient Documents Duplex Book RAP
003-705 A paper size mismatch error was detected when exiting energy saver mode. 003-750 The number of documents is insufficient for duplex book print.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to cancel the job, then retry the job. 1. Advise the customer to change the parameters, then retry the job.
2. If the fault persists, reload the software, GP 9. 2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-705, 003-750 2-18 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-751 Capacity RAP 003-752, 932, 935 600dpi Cannot be Scanned RAP
003-751 According to the document area settings and the scan area, processing image data 003-752 600dpi is unavailable for DADF mixed 2-sided mode scan.
with a size smaller than the one that can be processed was detected.
003-932 600dpi is not available for scanning an A3 document.
Procedure
003-935 600dpi is not available for scanning the next A3 document.
Perform the steps that follow:
1. Advise the customer to increase the resolution or enlarge the scan area (width x length),
then retry the job.
Procedure
2. If the fault persists, reload the software, GP 9. Perform the steps that follow:
1. Advise the customer to perform scanning below 400 dpi resolution.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-19 003-751, 003-752, 932, 935
003-753, 930, 933 300dpi Cannot be Scanned RAP 003-754 to 003-756 S2X Error RAP
003-753 300/400/600dpi unavailable for DADF mixed 2-sided mode scan. 003-754 A recoverable error was detected.

003-930 300dpi is not available for scanning an A3 document. 003-755 Command error returned from the ESS PWBA.

003-933 300dpi is not available for scanning the next A3 document. 003-756 All scanned documents were detected as blank.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to perform scanning below 300 dpi resolution or perform scanning in 1. Advise the customer to cancel the job, then retry the job.
other than mixed mode. 2. If the fault persists, reload the software, GP 9.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-753, 930, 933, 003-754 to 003-756 2-20 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-757, 931, 934 400dpi Cannot be Scanned RAP 003-760, 003-761 Scan Settings Error RAP
003-757 400/600dpi unavailable for DADF mixed 2-sided mode scan. 003-760 The job properties are incorrect.

003-931 400dpi is not available for scanning an A3 document. 003-761 Tray selection error.

003-934 600dpi is not available for scanning an A3 document. Procedure

Perform the steps that follow:
Procedure 1. Advise the customer to correct the job properties such as tray number or paper size, then
Perform the steps that follow: retry the job.
1. Advise the customer to perform scanning at 300 dpi or lower resolution or perform scan- 2. If the fault persists, reload the software, GP 9.
ning in other than mixed mode.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-21 003-757, 931, 934, 003-760, 003-761
003-764 Insufficient Documents RAP 003-780 Scan Image Compression Error RAP
003-764 Insufficient documents for image overlay. 003-780 Fax scan compression error.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to cancel the job, as only 1 page can be stored. 1. Advise the customer to cancel the job then to change the scan resolution parameter and
2. If the fault persists, reload the software, GP 9. then retry the job.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-764, 003-780 2-22 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-795 AMS Limit Error RAP 003-940 Insufficient Memory RAP
003-795 AMS (auto reduce/enlarge) limit error. 003-940 Insufficient DAM memory detected.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to cancel the job then to change the job properties, then retry the 1. Advise the customer to cancel the job then to clear the B/W setting for color mode or the
job. side 2 cover image setting, then retry the job.
2. If the fault persists, reload the software, GP 9. 2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-23 003-795, 003-940
003-941 Insufficient Page Memory RAP 003-942, 956 Document Size Auto Detect RAP
003-941 There is not enough page memory to store the image. 003-942 The document size cannot be automatically detected.

Procedure 003-956 Undefined document size was detected when platen is selected and only APS
requires document size selection.
Perform the steps that follow:
1. Advise the customer to change the job parameters, then retry the job.
Procedure
2. If the fault persists, reload the software, GP 9.
Perform the steps that follow:
1. Advise the customer to input an appropriate value for the document size, then retry the
job.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-941, 003-942, 956 2-24 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-944 Repeat Image Count Fail RAP 003-946 Image Rotation (Copy APS) RAP
003-944 Incorrect image repeat count (even one image cannot be pasted). 003-946 Part of the image will be lost if the image is not rotated. However, a paper size that
does not support rotation was selected.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to change the image repeat count parameter, then retry the job. Perform the steps that follow:
2. If the fault persists, reload the software, GP 9. 1. Advise the customer to manually select an appropriate paper tray, then retry the job.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-25 003-944, 003-946
003-947, 948, 955 Document Error RAP 003-952 Document Color Mismatch RAP
003-947 An additional number of documents are required. 003-952 Returned document color mismatch (different color detected before/after return).

003-948 Returned document size mismatch. Procedure

Perform the steps that follow:
003-955 When loading a document with mixed size originals prohibited, a document of differ-
1. Advise the customer to correct the job settings, then retry the job.
ent size/orientation from the initial document was detected.
2. If the fault persists, reload the software, GP 9.
Procedure
Perform the steps that follow:
1. Advise the customer to reload the correct number and size of documents, and to correctly
program the job on the UI. Retry the job.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-947, 948, 955, 003-952 2-26 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-963, 965, 966 APS RAP 003-970, 003-976 Fax Line Memory RAP
003-963 No APS compatible tray to set the relevant size. 003-970 The number of slow-scan lines has exceeded the upper limit due to Fax parallel com-
position, long- document enlargement, etc.
003-965 There was no paper in the tray that can be selected for APS.
003-976 Number of lines in the slow scan direction exceeded during Fax N-up.
003-966 There is no APS tray that is set to a specific size selected.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to press the continue button to store as much data as the memory
1. Advise the customer to select a tray that has the correct size of paper, then retry the job. capacity, then continue scanning the next document. Otherwise, cancel the job.
2. Check the DADF actuator, PL 50.1 Item 16. If necessary, install a new DADF assembly, 2. Switch off, then switch on the machine, GP 4.
PL 50.1 Item 1. 3. If the fault persists, reload the software, GP 9.
3. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-27 003-963, 965, 966, 003-970, 003-976
003-971 Copy Prevention Code RAP 003-972 Maximum Stored Page RAP
003-971 Prevention code detected with on right to cancel. 003-972 When scanning a document, the number of pages that has accumulated in the
machine has exceeded the value of maximum stored number of copy sheets set in system
Procedure data.
Touch the cancel or continue button, no service action necessary.
Procedure
Perform the steps that follow:
1. Advise the customer to set the number of pages of the document to be within the maxi-
mum number of pages that can be stored.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-971, 003-972 2-28 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
003-973 Image Rotation RAP 003-974 Next Original Specification RAP
003-973 The document and the image are different in orientation (except when poster is spec- 003-974 Next document specified. Scanning has been completed for all loaded documents.
ified). When rotation is not available even though the orientation of the document and the
image are different and part of the image will be lost if it is not rotated. Procedure
Perform the steps that follow:
Procedure 1. Ask the customer to verify that scanning is complete or if other documents should be
Perform the steps that follow: loaded.
1. Advise the customer to verify the image loss and use a larger paper size if available. Or 2. If the fault persists, reload the software, GP 9.
use reduction to make a smaller document, then retry the job.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-29 003-973, 003-974
003-977 Document Mismatch (Multi Scan) RAP 003-978 Color Document Mismatch (Multi Scan) RAP
003-977 Document size mismatch (document exchange during multi scan). 003-978 Document color mismatch (document replacement during multi scan).

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Ask the customer to load a correct size document, then retry the job. 1. Advise the customer to reload the correct size paper, then retry the job.
2. If the fault persists, reload the software, GP 9. 2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

003-977, 003-978 2-30 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
005-210, 005-275 DADF Download RAM Fail RAP 005-500 Write to DADF-ROM Error RAP
005-210 There was an error in DADF download, the ROM is corrupted. 005-500 An error has occurred during the process of writing data to the DADF-ROM.

005-275 RAM failure on the DADF PWBA was detected at power on. Procedure

Initial Actions
• Switch off, then switch on the machine, GP 4. WARNING
• Reload the software, GP 9. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Procedure
Perform the steps that follow:
1. Reload the software, GP 9.
WARNING 2. Install a new DADF assembly, PL 50.1 Item 1.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to WD 17 and PJ Locations. Check the wiring between the ESS PWBA, PL 18.2 Item 4
and the DADF assembly, PL 50.1 Item 1, (P/J1371 and P/J1377). The connections are
good.
Y N
securely attach the connections.

Install a new DADF assembly, PL 50.1 Item 1. The fault persists.

Y N
Perform SCP 5 Final Actions.

Install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-31 005-210, 005-275, 005-500
005-940 DADF No Original Fail 005-941 Not Enough Documents RAP
005-940 A document was pulled out during document feed. 005-941 Some originals were missing after all originals were returned.

Initial Actions Procedure

• Remove all documents from the DADF. 1. Follow the instructions on the UI to reload the documents.
• Check that the DADF feed roll kit is installed correctly, PL 50.1 Item 99. 2. Cancel and the restart the job.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Clean the DADF document sensor and the area surrounding the DADF feed roll kit. The fault
persists.
Y N
Perform SCP 5 Final Actions.

Clean or install a new DADF feed roll kit, PL 50.1 Item 99. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install new components as necessary:

• DADF feed roll kit, PL 50.1 Item 99.
• DADF assembly, PL 50.1 Item 1.
• ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

005-940, 005-941 2-32 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
010-105, 010-106 Exit Sensor Jam RAP Y N
Install a new sensor harness assembly, PL 17.1 Item 23.
010-105 The exit sensor was not actuated within a specified time.
Refer to WD 15 and PJ Locations. Check if the voltage between the MCU PWBA ground and
010-106 The exit sensor was not de actuated within a specified time. P/J15 pin 1 is approximately +5VDC. The voltage is correct.
Y N
Initial Actions Perform the OF 19 +5VDC Power.
• Check the media condition, GP 26.
• Check for obstructions in the paper path Install a new exit sensor, PL 17.1 Item 11.

Procedure

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
Check the rear cover is undamaged and fully closed. The rear cover is undamaged.
Y N
Install a new rear cover assembly, PL 19.2A Item 10 C400 or PL 19.2B Item 15 C405.

Check the fuser assembly, PL 7.1 Item 1 is correctly installed. Switch off, then switch on the
machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions

Enter dC330 code 071-104 exit sensor, PL 17.1 Item 11. The sensor operation fails.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 15 and PJ Locations. Check the connection between the exit sensor, PL 17.1 Item
11 and MCU PWBA, PL 18.2 Item 24 (P/J155, P/J151, and P/J15). The connections are
good.
Y N
Attach the connectors securely.

Refer to WD 15 and PJ Locations. Check the continuity of the wires in the harness connecting
the exit sensor, PL 17.1 Item 11 and the relay connector (P/J155 and P/J151). The continuity
is good.
Y N
Install a new exit sensor harness assembly, PL 17.1 Item 18.

Refer to WD 15 and PJ Locations. Check the continuity of the wires in the harness connecting
the relay connector and the MCU PWBA, PL 18.2 Item 24 (P/J151 and P/J15). The continu-
ity is good.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-33 010-105, 010-106
010-319 to 10-355 Fuser Thermal Error RAP Switch off, then switch on the machine, GP 4. The fault persists.
Y N
010-319 The input voltage is out of range (too high or too low).
Perform SCP 5 Final Actions.

10-328 Warming up - timeout Check the fuser and drawer connector for proper installation without bent pins, or foreign
objects. The installation is good.
010-329 First time use fuse did not blow
Y N
Correct installation problems, then perform SCP 5 Final Actions.
010-331 Fuser over temperature detected
Refer to WD 5 and PJ Locations. Check the wiring between the fuser assembly, PL 7.1 Item 1,
010-332 NC senor disconnection detected P/J281 and the MCU PWBA, PL 18.2 Item 24 (P/J28). The connections are good.
Y N
010-333 NC sensor detected over temperature
Attach the connections securely.
010-334 NC sensor detected abnormal temperature
Refer to WD 5 and PJ Locations. Check the wiring between the fuser assembly, PL 7.1 Item 1,
P/J281 and the LVPS PWBA, PL 18.1 Item 14 (P/J47). The connections are good.
010-335 NC sensor compensation output AD value is out of specification Y N
Attach the connections securely.
010-338 Main or sub lamp is switched on over the NVM setting time
Refer to WD 5 and PJ Locations. Check the wiring between the LVPS PWBA, PL 18.1 Item 14
010-339 NC sensor detected a temperature under specification
(P/J508) and the MCU PWBA, PL 18.2 Item 24 (P/J29). The connections are good.
Y N
010-340 Thermistor disconnection detected Attach the connections securely.

010-344 Fuser heat roll standby temperature is low

Refer to WD 5. Check the continuity of the cables in the HTR harness assembly, PL 7.1 Item
5. The continuity is good.
010-345 Fuser relay disconnected
Y N
Install a new HTR harness assembly, PL 7.1 Item 5.
010-346 Temperature detection of the NC or STS sensor did not change after the main lamp
was switch on for over 15 seconds
Refer to WD 5. Check the continuity of the cables in the top harness assembly, PL 18.3 Item
4. The continuity is good.
010-355 Cool down mode continued for more than 10 seconds Y N
Install a new top harness assembly, PL 18.3 Item 4.
Procedure
Refer to WD 5. Verify the fuser power is approximately +5VDC by measuring the voltage
between the MCU B PWBA ground and (P/J28 pin 2). The voltage is correct.
WARNING Y N
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Refer to OF 19 +5VDC Power.
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. Install a new fuser assembly, PL 7.1 Item 1. The fault persists.
Y N
Perform SCP 5 Final Actions.
WARNING
Install a new MCU PWBA, PL 18.2 Item 24.
Do not touch the fuser while it is hot.

NOTE:
• These errors are often intermittent. Check Fault History for any of the listed fault codes
showing multiple occurrences. Install a new fuser even if a power cycle clears the error.
• A fuser used only for troubleshooting purposes will blow the first-time-use fuse at power-
on. Though the fuser is still new, it can no longer reset an end-of-life message when
installed a second time.

Status Indicator RAPs February 2017 Launch Issue

010-319 to 10-355 2-34 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
010-420, 010-421 Fuser End of Life RAP
010-420 Fuser assembly near end of life.

010-421 Fuser assembly life over.

Procedure

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
Install a new fuser assembly, PL 7.1 Item 1.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-35 010-420, 010-421
Status Indicator RAPs February 2017 Launch Issue
010-420, 010-421 2-36 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-210, 506, 777, 780, 798 HDD Error RAP 016-211, 016-212 SW Option Fail Memory Low RAP
016-210 One of the SW option functions cannot be executed due to a HDD error or HDD not 016-211 Insufficient system memory was detected.
installed.
016-212 Insufficient page memory was detected.
016-506 The log image storage area on the disk is full, a job cannot be continued.
Procedure
016-777 An error other than disk full was detected when opening/reading/writing file for com- Perform the steps that follow:
pression conversion/image processing operation.
1. Switch off, then switch on the machine, GP 4.
016-780 An error other than HDD full was detected when opening/writing file for operation. 2. Refer the customer to the User Guide to check memory usage.

016-798 A HDD unavailable error was returned when the decomposer called the S-image
library.

Initial Actions
The HDD maybe full, Advise the customer to delete unnecessary documents.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the MCU PWBA, PL 18.2
Item 24.
3. Ensure the EMMC card is fully seated, PL 18.2 Item 37.
4. Enter special boot mode, GP 16. Perform the JOB LOG CLEAR MODE routine.
5. Install a new ESS PWBA PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-37 016-210, 506, 777, 780, 798, 016-211, 016-212
016-213 SW Option Fail (Printer Card) RAP 016-214 SW Option Fail (Fax Card) RAP
016-213 The PRT_CARD was not installed or an error was detected when optional function 016-214 The fax card was not installed or an error was detected when SW optional function
software (internet fax kit) was enabled. was enabled.

Procedure Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
WARNING
2. Reload the software, GP 9.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure the fax PWBA is correctly installed, PL 18.2 Item 7.

Status Indicator RAPs February 2017 Launch Issue

016-213, 016-214 2-38 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-215, 016-216 SW Option Fail RAP 016-217 SW Option Fail (Controller ROM) RAP
016-215 The scanner functions cannot be executed due to a JPEG board error or JPEG board 016-217 Controller ROM does not support printer kit.
not installed.
Procedure
016-216 The system detected that the extension memory was not installed.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
Procedure
2. Reload the software, GP 9.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-39 016-215, 016-216, 016-217
016-218 PS Kit Not Installed for XDOD RAP 016-219 License Required (Printer Kit) RAP
016-218 The PS Kit required for XDOD function was not installed. 016-219 The ROM was replaced without license (printer kit software key not set).

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Advise the customer that the postscript kit is required. 2. Set the printer kit SW key to ’Enabled’.

Status Indicator RAPs February 2017 Launch Issue

016-218, 016-219 2-40 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-220 to 016-226, 240 S2X Error RAP 016-230 License Required (PS Image Log Kit) RAP
016-220 A unrecoverable error was detected at the S2X PWB. 016-230 The PS-ROM was installed with ’SW key: Image Log Kit for PS’ in disabled state.

016-221 Communication with the S2X PWB has failed. Procedure

Perform the steps that follow:
016-222 An error has occurred in the S2X PWB self-diagnostics.
1. Switch off, then switch on the machine, GP 4.
016-223 The S2X PWB has failed the write/read test of the internal SDRAM. 2. Set the image log kit SW key to ’Enabled’.

016-224 The S2X PWB has failed to access to the internal PCI space.

016-225 The S2X PWB failed the ROM check sum test.

016-226 The S2X PWB failed to detect the video clocks sent from the IIT.

016-227 The S2X PWB failed the write/read test of the internal DDR memory.

016-228 The S2X PWB failed the desired value comparison of the high-compression process
results using the internal test patterns.

016-240 The high compression PDF board (S2X) failed the NVM checksum

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Reload the software, GP 9.
3. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-41 016-220 to 016-226, 240, 016-230
016-232 MRC HW Initialize Error RAP 016-233 SW Option Fail (USB Host Not Installed) RAP
016-232 MRC HW initialize error. An error has occurred during high compression board initial- 016-233 Any one of the SW optional functions cannot be used because the USB host has a
ization. failure or is not installed.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Reload the software, GP 9. 2. Reload the software, GP 9.
3. If the fault persists contact Xerox Technical Support. 3. Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-232, 016-233 2-42 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-234, 016-235 XCP Error RAP 016-242 System GMT Clock Fail RAP
016-234 Lack of memory causes the XCP to stop. 016-242 System GMT clock fail.

016-235 Another internal error causes the XCP function to stop. Procedure

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
WARNING not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Ensure that the electricity to the machine is switched off while performing tasks that do death or injury. Moving parts can cause injury.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Perform the steps that follow:
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
Perform the steps that follow:
2. Reload the software, GP 9.
1. Switch off, then switch on the machine, GP 4.
3. Install a new ESS PWBA, PL 18.2 Item 4.
2. Initialise the hard disk. Refer to dC355 Hard Disk Diagnostics.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-43 016-234, 016-235, 016-242
016-244 Self-Signed Certificate Auto Update Fail RAP 016-245, 016-246 Invalid Accessory Mode RAP
016-244 Self-signed certificate auto update failure. 016-245 Invalid accessory in auth and account mode.

Procedure 016-246 Invalid accessory kind in auth and account mode.

Switch off, then switch on the machine, GP 4.
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Switch off the machine, GP 4.
3. Disconnect an un-required or incorrect type of accessory.
4. If necessary install an accessory of the correct type.
5. Switch on the machine, GP 4.

Status Indicator RAPs February 2017 Launch Issue

016-244, 016-245, 016-246 2-44 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-310 SSMM Job Log Full RAP 016-311, 315, 319 Scanner Not Detected RAP
016-310 A job log file was not retrieved from the external application (AWAS) and the number 016-311 The system detected that the scanner was not installed.
of files stored exceeded the specified value (280).
016-315 An error in the I/F between the scanner and the main processor was detected.
Procedure
016-319 An error in the I/F between the scanner and the main unit was detected.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA and DADF PWB are securely connected.
Ensure all surface mounted modules are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install a new components as necessary:
• ESS PWBA, PL 18.2 Item 4.
• DADF assembly, PL 50.1 Item 1.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-45 016-310, 016-311, 315, 319
016-312, 313, 314, 320 SW Option Fail (Hybrid WaterMark) 016-316, 317, 318, 329, 333, 334 Page Memory Error RAP
RAP 016-316 The system detected that the page memory (standard) of the scanner was not
installed.
016-312 When the SW optional function is being enabled, the system detected that the hybrid
watermark detection H/W is not installed.
016-317 The system detected an error in the Page Memory (standard) of the scanner.
016-313 The hybrid watermark detection H/W was detected but the SW option (secure water-
mark kit) was not enabled. 016-318 The system detected an error in the Page Memory (option) of the scanner.

016-329 Long boot diag page memory not detected fail.

016-314 The board for detecting the back (side 2) of a document is not installed. Therefore
(paper security) is unavailable.
016-333 Long boot diag page memory broken standard fail.
016-320 A software error was detected when documents were converted.
016-334 Long boot diag page memory broken option fail.
Procedure
Procedure

WARNING
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
mounted modules are securely connected.
mounted modules are securely connected.
3. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
3. Reload the software, GP 9.
4. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-312, 313, 314, 320, 016-316, 317, 318, 329, 333, 334 2-46 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-321 Fax Module Error RAP 016-322 JBA Account Full RAP
016-321 Fax related error at booting. 016-322 The cumulated accounting data reached the specified value (15,000).

Procedure Procedure
Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Advise the customer to perform a manual retrieval of machine data from their accounting
server.
3. Check the hard disk. Refer to dC355 Hard Disk Diagnostics. Advise the customer to push
the user accounts to the machine from their accounting server.
4. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
mounted modules are securely connected.
5. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
6. Reload the software, GP 9.
7. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-47 016-321, 016-322
016-323 B-Formatter Fatal Error RAP 016-324 Scheduled Image Overwrite RAP
016-323 Fatal error has occurred in the B-formatter task. 016-324 Scheduled image overwrite.

Procedure Procedure
For information only, no service action necessary. Wait for the Scheduled Image Overwrite to
complete.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure all surface mounted modules are securely connected.
3. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
4. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-323, 016-324 2-48 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-325 Using Personal Certificate RAP 016-326, 016-607 UI Cable Connection Fail RAP
016-325 The IC card personal certificate is set in the certificate for signing. 016-326 The controller has detected a failure at its cable connection with the UI.

Procedure 016-607 Controller -UI Cable Connection Fail.

Perform the steps that follow:
1. Enter dC131. Set NVM value 790-389 to 0.
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Check the wiring between the ESS
PWBA and the UI console.
2. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Ensure the connectors PJ 1 and PJ
1362 are securely connected.
3. Switch off, then switch on the machine, GP 4.
4. Install new components as necessary:
• ESS PWBA, PL 18.2 Item 4.
• UI assembly, PL 1.1A Item 4 C400, PL 1.1B Item 4 C405.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-49 016-325, 016-326, 016-607
016-327, 016-328 Connection Fail RAP 016-330, 331, 332 Cont System Memory Fail RAP
016-327 Backplane connection fail. 016-330 The memory size installed in slot 1 is outside the specification value.

016-328 The controller has detected a failure at its cable connection with the MCU. 016-331 The total memory size installed in slot 2 is outside the specification value.

Procedure 016-332 The total memory size installed in slot 1 and 2 is outside the specification value.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
1. Switch off, then switch on the machine, GP 4. death or injury. Moving parts can cause injury.

2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface Perform the steps that follow:
mounted modules are securely connected. 1. Switch off, then switch on the machine, GP 4.
3. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Check the wiring between the ESS 2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
PWBA, PL 18.2 Item 4 and the MCU PWBA, PL 18.2 Item 24. Ensure all surface mounted modules are securely connected.
4. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Ensure the connectors PJ 10 and 3. Reload the software, GP 9.
PJ 920 are securely connected. 4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-327, 016-328, 016-330, 331, 332 2-50 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-335 to 016-351 Controller Fail RAP 016-352 Internal Network Initialize Fail RAP
016-335 Cont program ROM diagnostic fail 1. 016-352 Internal network initialization error.

016-336 Cont program ROM diagnostic fail 2. Procedure

Perform the steps that follow:
016-337 Cont program ROM diagnostic fail 3.
1. Switch off, then switch on the machine, GP 4.
016-338 Cont font ROM diagnostic fail 1. 2. Reload the software, GP 9.

016-339 Cont font ROM diagnostic fail 2.

016-340 Cont font ROM diagnostic fail 3.

016-341 Cont font ROM diagnostic fail 4.

016-342 Cont RTC diagnostic fail.

016-343 Long boot diag timer fail.

016-345 Cont NVM diagnostic fail.

016-346 Cont A4 fax modem diagnosis fail.

016-347 Cont page memory diagnostic fail 1.

016-348 Cont page memory fail 2.

016-349 Cont MAC address data fail.

016-350 Cont SEEP-ROM diagnostic fail 1.

016-351 Cont SEEP-ROM diagnostic fail 2.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. If the fault is 16-342, 16-343 or 16-345, ensure the date and time on the device is set cor-
rectly.
3. If the fault is 16-349, 16-350 or 16-351, remove the EMMC card, then install the EMMC
card, PL 18.2 Item 37.
4. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
mounted modules are securely connected.
5. Reload the software, GP 9.
6. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-51 016-335 to 016-351, 016-352
016-353, 016-354 IOT-Controller Communication Fail RAP 016-355, 016-356 Controller ASIC Fail RAP
016-353 Communication cannot be established between the IOT and the ESS PWBA. 016-355 Cont IO ASIC diagnostic fail.

016-354 Communication cannot be established between the IIT and the ESS PWBA. 016-356 Cont video ASIC diagnostic fail.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors and surface mounted modules on the ESS PWBA are securely 2. Ensure that all connectors on the ESS PWBA and DADF PWB are securely connected.
connected. Ensure all surface mounted modules are securely connected.
3. Reload the software, GP 9. 3. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Check the wiring between the ESS
4. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the MCU PWBA, PL 18.2 Item 24.
PWBA, PL 18.2 Item 4 and the MCU PWBA, PL 18.2 Item 24. 4. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Ensure the connectors PJ 10 and
5. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Ensure the connectors PJ 10 and PJ 920 are securely connected.
PJ 920 are securely connected. 5. Reload the software, GP 9.
6. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. 6. If the fault persists, install a new components as necessary:
• ESS PWBA, PL 18.2 Item 4.
• DADF assembly, PL 50.1 Item 1.

Status Indicator RAPs February 2017 Launch Issue

016-353, 016-354, 016-355, 016-356 2-52 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-357 Controller EP Communication Fail RAP 016-358 Controller Parallel Card Fail RAP
016-357 Controller to EP-controller communication fail. 016-358 Controller parallel port diagnostic fail.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWB, PL 18.2 Item 4 are securely connected. 2. Reload the software, GP 9.
Ensure all surface mounted modules are securely connected. 3. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWB, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-53 016-357, 016-358
016-359, 016-361 Controller USB Fail RAP 016-360, 016-362 Controller UI Fail RAP
016-359 Cont USB HUB diagnostic fail. 016-360 Cont UI diagnostic fail 1.

016-361 Cont USB 3.0 device diagnostic fail. 016-362 Cont UI diagnostic fail 2.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Install a new ESS PWBA, PL 18.2 Item 4. 2. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Check the wiring between the ESS
PWBA and the UI console.
3. Refer to WD 9 C405 or WD 10 C400 and PJ Location. Ensure the connectors PJ 1 and PJ
1362 are securely connected.
4. Install new components as necessary:
• ESS PWBA, PL 18.2 Item 4.
• UI assembly, PL 1.1A Item 4, C400 or PL 1.1B Item 4, C405.

Status Indicator RAPs February 2017 Launch Issue

016-359, 016-361, 016-360, 016-362 2-54 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-363 Controller LyraCard Fail RAP 016-364, 016-365 Controller USB 2.0 Fail RAP
016-363 Cont JPEG card diagnosed as having a failure. 016-364 Cont USB 2.0 host diagnostic fail.

Procedure 016-365 Cont USB 2.0 device diagnostic fail.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
Perform the steps that follow:
2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
mounted modules are securely connected. 1. Switch off, then switch on the machine, GP 4.
3. Reload the software, GP 9. 2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
mounted modules are securely connected.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-55 016-363, 016-364, 016-365
016-366, 016-367 Controller HDD Fail RAP 016-368, 369, 370 Controller Diagnostic Fail RAP
016-366 Cont HDD diagnostic fail 1. 016-368 Cont torino diagnostic fail.

016-367 Cont HDD diagnostic fail 2. 016-369 Cont S2X PWB diagnostic fail.

Procedure 016-370 Cont rendering engine diagnosed as having a failure.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
1. Switch off, then switch on the machine, GP 4. death or injury. Moving parts can cause injury.

2. Remove, then install the hard disk drive, PL 18.2 Item 91. Perform the steps that follow:

3. Reload the software, GP 9. 1. Switch off, then switch on the machine, GP 4.

4. Install new components as necessary: 2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
mounted modules are securely connected.
• Hard disk drive, PL 18.2 Item 91.
3. Reload the software, GP 9.
• ESS PWBA, PL 18.2 Item 4.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-366, 016-367, 016-368, 369, 370 2-56 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-371 Controller USB 1.1 Host Fail RAP 016-383 Controller OS Communication Fail RAP
016-371 A defect was detected during a diagnostic check of USB 1.1 host (no communication 016-383 Communication failure between linux and VX works.
with the fax card could be established).
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Perform the steps that follow:
Perform the steps that follow: 1. Switch off, then switch on the machine, GP 4.
1. Switch off, then switch on the machine, GP 4. 2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
2. Ensure that all connectors on the fax PWB, PL 18.2 Item 7 are securely connected. mounted modules are securely connected.
3. Reload the software, GP 9. 3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. 4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-57 016-371, 016-383
016-400, 402, 427, 429 802.1x Authentication Failure RAP 016-401 802.1x EAP Type Not Supported RAP
016-400 802.1x Authentication error (incorrect user name or password). The user name or 016-401 802.1x Authentication method mismatch (the authentication server does not support
password that has been set in the machine is incorrect. The settings are different from those in the authentication method of the machine). A fail signal, which indicates that the authentication
the authentication device switch that is physically connected to the machine via the network. method set in the machine cannot be processed, was received from the authentication device
switch that is physically connected to the machine via the network.
016-402 802.1x authentication time-out (there was no response signal from the authentication
device). The authentication was timed-out because there was no response signal from the Procedure
authentication device switch that is physically connected to the machine via the network.
Advise the customer to:
1. Set the authentication method of the machine to be the same as the one set in the
016-427 802.1x authentication failure (network 2).
authentication server.
016-429 802.1x authentication failure by timing out (network 2). 2. Check the 802.1x authentication method from the UI.

Procedure
Advise the customer to:
1. Enter the correct user name or password for 802.1x authentication from the machine
panel.
2. Check the switch settings and network connections of the authentication device switch
that is physically connected to the machine via the network and connect it correctly.
3. Check the settings in the authentication device switch that is physically connected to the
machine via the network.

Status Indicator RAPs February 2017 Launch Issue

016-400, 402, 427, 429, 016-401 2-58 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-403, 016-430 802.1x Certificate Failure RAP 016-404, 016-431 802.1x Inside Failure RAP
016-403 802.1x authentication certificate mismatch. The root server certificate for the authenti- 016-404 An internal error has occurred in the 802.1x supplicant function of the machine. An
cation server (for network 1) is not stored in the machine or it is mismatched. incorrect protocol signal was received from the authentication server in network 1.

016-430 The route certificate of the server certificate (for network 2) of the authentication 016-431 An internal error has occurred in the 802.1x supplicant function of the machine. An
server is not stored in the machine or it does not match. incorrect protocol signal was received from the authentication server in network 2.

Procedure Procedure
Advise the customer to: Advise the customer to repeat the operation.
1. Store the root server certificate for the authentication server in the machine.
2. If the root certificate of the server certificate cannot be obtained, disable the 802.1x set-
ting item (for fault 016-403 network 1), (for fault 016-430 network 2) in the device.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-59 016-403, 016-430, 016-404, 016-431
016-405 Certificate DB File Error RAP 016-406 802.1x Client Certificate Failure RAP
016-405 Certificate database file is wrong. 016-406 An error in setting up client certificate for 802.1x authentication. Although ‘EAP-TLS’
is selected as the authentication method for 802.1x authentication, SSL client certificate is not
Procedure set up or deleted.
Advise the customer to start ’Initialize certificate’ under Maintenance.
Procedure
Advise the customer to:
1. Store SSL client certificate in this machine and set it up as SSL client certificate.
2. If SSL client certificate cannot be set up, select an authentication method other than
‘EAP-TLS’.

Status Indicator RAPs February 2017 Launch Issue

016-405, 016-406 2-60 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-407 to 016-412 XCP Error RAP 016-421 Input Tray Removed RAP
016-407 The package management function has detected security exception. 016-421 The paper tray is removed.

016-408 The package management function has detected the damaged JAR file. Procedure
Ensure all paper trays are fully inserted.
016-409 The package management function has detected a version mismatch.

016-410 The package management function has detected the invalid definition file.

016-411 The package management function has detected an unsupported class file version.

016-412 The package management function has detected the plug-in has caused an error that
is included in a miscellaneous group of errors.

Procedure
Advise the customer to modify the plug-in, then re-install.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-61 016-407 to 016-412, 016-421
016-422, 016-423 Offline RAP 016-424, 016-425 Power Mode RAP
016-422 Diag Offline 016-424 Low power mode.

016-423 Offline 016-425 Sleep mode.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Check then clear any other faults, dC125. 1. Cancel the power save mode.
2. Switch off, then switch on the machine, GP 4. 2. Switch off, then switch on the machine, GP 4.

Status Indicator RAPs February 2017 Launch Issue

016-422, 016-423, 016-424, 016-425 2-62 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-428 802.1x EAP Type Not Supported (Network 2) RAP 016-432 802.1x Client Certificate Failure (Network 2) RAP
016-428 802.1x Authentication method mismatch (authentication server does not support the 016-432 802.1x setting error of the client certificate of the authentication (network 2).
authentication method of this device: network 2)
Procedure
Procedure Advise the customer to:
Advise the customer to: 1. Store the client certificate to this machine SSL and set as SSL client certificate.
1. Set the authentication method of network 2 of this device to the same authentication 2. If the setting of SSL client certificate cannot be made, select other than (EAP-TLS) as the
method as the one set in the authentication server. authentication method.
2. Check the 802.1x authenticating method on the UI.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-63 016-428, 016-432
016-450 SMB Host Name Duplicated RAP 016-453, 016-454 Dynamic DNS - IPv6 NG RAP
016-450 A PC of the same host name exists on the network. 016-453 Failed to update of the IPv6 address and host name to the DNS server.

Procedure 016-454 Dynamic DNS - dynamic update failed.

Advise the customer to:
1. Check whether the device host name setting of the same host name is the same as
Procedure
another device. If the setting is duplicated, change the host name of the device or dupli- Advise the customer to:
cate device. 1. Check that DNS server address is set correctly in the device.
2. If a duplicated setting is not confirmed, change the device host name. 2. Check with the System Administrator whether the DNS server settings that allow dynamic
3. If the fault persists, perform the 016A Scan to Network Error Entry RAP. DNS using IPv6 address have been set.

Status Indicator RAPs February 2017 Launch Issue

016-450, 016-453, 016-454 2-64 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-455, 016-456 SNTP Time Out RAP 016-461 Under Non-transmitted Image Log Stagnation RAP
016-455 There is no response from the SNTP server within the specified time (60sec). 016-461 Creation of a new job is being restricted because image logs yet to be transferred are
piled up and delayed.
016-456 A standard time synchronized source message and an asynchronous message was
received from the SNTP server. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to:
Perform the steps that follow:
a. Check the image log management server status and the network status, and clear
1. Advise the customer to: any cause that may impede the transfer of image logs to the image log server.
a. Check the time on the machine, if the time on the machine is incorrect, manually set b. Check the transfer settings and transfer all logs that are yet to be transferred. Or,
the time. change the transfer guarantee level to ’Low’.
b. Check that the SNTP server address is set correctly in the device.
NOTE: Setting the transfer guarantee level to ’Low’ may cause the image logs to get
deleted in sequence even before they are transferred.

2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-65 016-455, 016-456, 016-461
016-500, 016-501 Downloader Failure RAP 016-502 ROM Write Error RAP
016-500 An error has occurred during the process of writing data to the cont-ROM. 016-502 An error was detected when writing data to one of the ROMs in the machine.

016-501 An error has occurred during the process of writing data to the S2X-ROM. Procedure

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
WARNING not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Ensure that the electricity to the machine is switched off while performing tasks that do death or injury. Moving parts can cause injury.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Perform the steps that follow:
death or injury. Moving parts can cause injury.
1. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
Perform the steps that follow: mounted modules are securely connected.
1. Reload the software, GP 9. 2. Reload the software, GP 9.
2. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. 3. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-500, 016-501, 016-502 2-66 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-503 SMTP Server Fail for Redirector RAP 016-504 POP Server Fail for Redirector RAP
016-503 DNS library call error. 016-504 The POP server name could not be resolved (though the machine tried to connect to
the server).
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to specify the correct SMTP server name or specify the IP address. Perform the steps that follow:
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP. 1. Advise the customer to specify the correct POP server name or specify the IP address.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-67 016-503, 016-504
016-505 POP Authentication Fail for Redirector RAP 016-507, 016-508 Image Log Send Fail RAP
016-505 Incorrect POP Server authentication information was detected. 016-507 A log image transfer fails, making it impossible to continue a target job which will con-
sist of created images.
Procedure
016-508 A log image transfer fails, making it impossible to continue an image transfer job.
Perform the steps that follow:
1. Advise the customer to specify the correct POP Server authentication information.
Procedure
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
Perform the steps that follow:
1. Advise the customer to check the state of the destination image log control server and
that of the network. Clear any factor preventing image logs from being transferred to the
image log control server.

Status Indicator RAPs February 2017 Launch Issue

016-505, 016-507, 016-508 2-68 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-509, 016-510 Image Log No Send Rule RAP 016-511, 016-512 Image Log Invalid Send Rule RAP
016-509 Image log no send rule 1. Rules for log image transfer are not registered, causing jobs 016-511 Image Log invalid Send rule 1. Rules for log image transfer are illegal, causing a job to
to be discontinued. be discontinued.

016-510 Image log no send rule 2. Rules for log image transfer are not registered, causing 016-512 Image Log invalid Send rule 2. Rules for log image transfer are illegal.
transfer failure.
Procedure
Procedure
Perform the steps that follow:
1. Advise the customer to register rules for transfer from the destination image log control WARNING
server to the device. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Advise the customer to overwrite rules for transfer from the destination image log control
server to the device.
2. If installed check the wiring between the ESS PWBA, PL 18.2 Item 4 and the optional
hard disk.
3. Install a new hard disk, PL 18.2 Item 91.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-69 016-509, 016-510, 016-511, 016-512
016-513 SMTP Server Reception Error RAP 016-514 XPS Error RAP
016-513 Error when receiving response from the SMTP server (after connecting to the server). 016-514 During XPS Bridge processing, invalid schema, parameter error, damage to XPS file,
or an error internal to XPS decomposer occurred.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to wait 5 minutes before resubmitting the job.
2. Check that SMTP send port number is correct.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure all surface mounted modules are securely connected.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-513, 016-514 2-70 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-515 XPS Short of Memory 016-516 XPS Print Ticket Description Error RAP
016-515 During XPS Bridge processing, a lack of memory was detected. 016-516 XPS Print Ticket description error.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check the print mode. If print mode is set to High Resolution, 1. Advise the customer to check whether the application that sends a print job and the print
change it to Standard. If print mode is set to Standard, change it to High Speed. instructions has a problem.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and hard disk, PL 18.2 Item 2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and hard disk, PL 18.2 Item
91 are securely connected. Ensure all surface mounted modules are securely connected. 91 are securely connected. Ensure all surface mounted modules are securely connected.
3. Reload the software, GP 9. 3. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-71 016-515, 016-516
016-517 PS Booklet Illegal Color Mode Change RAP 016-518 PS Booklet Conflict WM RAP
016-517 PS documents to be printed into a booklet have black and white and color areas. 016-518 PS booklet and watermarks were specified at the same time.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to resubmit the job with corrected parameters. Rewrite the Post- 1. PS booklet and watermark/UUID cannot be specified at the same time. Advise the cus-
Script file so that the page device and process color model cannot be changed in the pro- tomer to cancel either one.
cess. 2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and hard disk, PL 18.2 Item
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and hard disk, PL 18.2 Item 91 are securely connected. Ensure all surface mounted modules are securely connected.
91 are securely connected. Ensure all surface mounted modules are securely connected. 3. Reload the software, GP 9.
3. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-517, 016-518 2-72 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-519 Device DV Limit Reached RAP 016-520 MRC HW Job Error RAP
016-519 Number of printable sides limit full. 016-520 An error has occurred during the usage of high compression board.

Procedure Procedure
Ask the System Administrator to increase the limit of printable sides.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Advise the customer to repeat the operation or change the output file format/color mode.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and hard disk, PL 18.2 Item
91 are securely connected. Ensure all surface mounted modules are securely connected.
3. Reload the software, GP 9.
4. Perform dC355 Hard Disk Prediction Test.
5. Install a new hard disk, PL 18.2 Item 91.
6. Install a new ESS PWBA PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-73 016-519, 016-520
016-521 SmartCard Not Found RAP 016-522 LDAP SSL Error 112 RAP
016-521 After a personal signature scan job has started up, the smart card was removed or the 016-522 LDAP-SSL authentication error 112 has occurred (the client certificate cannot be
card reader was detached, which causes the personal signature to fail. obtained).

Procedure Procedure
Advise the customer to install the SSL client certificate into the device as the LDAP server will
request it.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Advise the customer to insert the smart card into the reader then recheck the PIN before
performing the personal signature scan.
2. Check the wiring between the card reader and the machine.

Status Indicator RAPs February 2017 Launch Issue

016-521, 016-522 2-74 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-523 LDAP SSL Error 113 RAP 016-524, 016-525 LDAP SSL Error 114 and 115 RAP
016-523 LDAP-SSL authentication error 112 has occurred (the client certificate cannot be 016-524 LDAP-SSL authentication error 114 has occurred (the server certificate is close to
obtained). expiring).

Procedure 016-525 LDAP-SSL authentication error 115 has occurred (the server certificate has expired).
The device cannot trust the SSL certificate of the LDAP server. Advise the customer to register
the root certificate of the LDAP server SSL certificate in the device. Procedure
Advise the customer to change the LADP server SSL certificate to one that is valid.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-75 016-523, 016-524, 016-525
016-526 LDAP SSL Error 116 RAP 016-527 LDAP SSL Error 117 RAP
016-526 LDAP-SSL authentication error 116 has occurred (the server name and the certificate 016-526 LDAP-SSL authentication error 116 has occurred (the server name and the certificate
does not match) does not match)

Procedure Procedure
Advise the customer to Ensure that the address of the LDAP server set in the device matches Obtain a device log, refer to GP 15 Obtaining Audit and Device Logs. Escalate the problem to
the address of the LDAP server defined in the SSL certificate. 2nd Level support.

Status Indicator RAPs February 2017 Launch Issue

016-526, 016-527 2-76 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-528 SmartCard Not Authorized RAP 016-529 Remote Download Server Timeout RAP
016-528 After a personal signature scan job started, the smart card PIN check status was 016-529 There was no response within the specified time (45 sec) when connecting to the
cleared, which causes the personal signature to fail. remote download server.

Procedure Procedure
If the fault persists, obtain a device log, refer to GP 15 Obtaining Audit and Device Logs. Esca- Check the network connection. Advise the customer to check that the remote download server
late the problem to 2nd Level support. is correctly configured and operating on the network.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-77 016-528, 016-529
016-533 Kerberos Attestation Protocol Error 37 RAP 016-534 Kerberos Attestation Protocol Error 41 and 42
016-533 A Kerberos server Attestation protocol error has occurred. RAP
016-534 A Kerberos server Attestation protocol error has occurred.
Procedure
Advise the customer to: Procedure
1. The clock difference between the device and the Kerberos server has exceeded the clock Advise the customer to check that the realm name and server address in the Kerberos settings
skew limit of the Kerberos server. Check that the clocks of the device and Kerberos of the device are set correctly.
server are set correctly.
2. Check that the daylight saving time and time zone settings for the device and the Kerbe-
ros server are the same.

Status Indicator RAPs February 2017 Launch Issue

016-533, 016-534 2-78 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-535 Remote Download File Access Error RAP 016-536 Host Name Solution Error in Remote Download
016-535 There are no FW update files in the remote download server. RAP
016-536 Remote download server name resolution error.
Procedure
Advise the customer to check the remote download server for the FW update file. Procedure
Advise the customer to check the connection to the DNS and whether the remote download
server name has been registered in the DNS.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-79 016-535, 016-536
016-537 Remote Download Server Connection Error RAP 016-538 Remote Download File Write Error RAP
016-537 Remote download server connection error. 016-538 Remote download file write to HDD error.

Procedure Procedure
Advise the customer to check the network connection setting (port) of the remote download
server.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Advise the customer to delete unnecessary files.
3. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the hard disk, PL 18.2 Item
91.
4. Perform dC355 Hard Disk Prediction Test.
5. Install a new hard disk, PL 18.2 Item 91.
6. Install a new ESS PWBA PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-537, 016-538 2-80 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-539 Kerberos Attestation Other Protocol Error RAP 016-543 Attestation Agent Error 543 RAP
016-539 A Kerberos Server Attestation protocol error has occurred. 016-543 The specified realm/domain has disappeared from the ApeosWare authentication
agent (the domain was manually deleted at the ApeosWare authentication agent after obtain-
Procedure ing the realm name list from the device).
Obtain a device log, refer to GP 15 Obtaining Audit and Device Logs, then escalate the prob-
lem to 2nd Level support. Procedure
Advise the customer to:
1. Update the realm list, using the Update Realm button on the device, or add the domain to
the ApeosWare authentication agent. To update the device realm information, perform
the steps that follow:
a. Press the Authentication Agent button on the Authentication window of the device.
b. The Authentication Agent window appears. Press the Update button.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-81 016-539, 016-543
016-545 Attestation Agent Error 545 RAP 016-546, 558, 569 Attestation Agent Errors RAP
016-545 A Clock skew error has occurred in attestation. The time of ApeosWare Authentica- 016-546 A general user has attempted to obtain other user’s information.
tion Agent and ActiveDirectory is out of sync with the upper limit of the Kerberos ClockSkew
set in the ActiveDirectory. 016-558 The machine has received an unknown error from the ApeosWare Authentication
Agent.
Procedure
Advise the customer to match the time of the PC where the ApeosWare Authentication agent is 016-569 Attestation agent errors other than listed previously.
installed with the time of the PC where the ActiveDirectory is. Furthermore, if the Windows
Time Service in the PC where the ApeosWare Authentication Agent is installed is stopped, Procedure
start it. 1. Ensure the correct user name has been used.
2. Switch off, then switch on the machine, GP 4.

Status Indicator RAPs February 2017 Launch Issue

016-545, 016-546, 558, 569 2-82 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-548 Attestation Agent Error 548 RAP 016-553 Attestation Agent Error 553 RAP
016-548 The information of the machine that is performing the authentication operation is not 016-553 The version information written in the SOAP header cannot be understood. The Apeo-
in the database. sWare Authentication Agent does not support the version of the device interface.

Procedure Procedure
Advise the customer to:. The version of the ApeosWare Authentication Agent needs to be upgraded. Advise the cus-
1. Register the device in the ApeosWare Authentication Agent. tomer to check that the machine is a product that is supported by the upgraded version of the
ApeosWare Authentication Agent.
2. Switch off, then switch on the machine, GP 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-83 016-548, 016-553
016-554 Attestation Agent Error 554 RAP 016-555 Attestation Agent Error 555 RAP
016-554 The existence check for the specified user in the event of an authentication error has 016-555 The ApeosWare Authentication Agent cannot connect to the database or the Active
failed. Directory.

Procedure Procedure
Advise the customer to correctly set the domain user reference login name or the reference Advise the customer to check that the ApeosWare Authentication Agent can connect to the
password of the ApeosWare Authentication Agent domain. database or the active directory.

Status Indicator RAPs February 2017 Launch Issue

016-554, 016-555 2-84 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-556 Attestation Agent Error 556 RAP 016-557 Attestation Agent Error 557 RAP
016-556 Error has occurred in the database that the ApeosWare Authentication Agent is con- 016-557 An internal error has occurred in the ApeosWare Authentication Agent.
nected to due to overloading.
Procedure
Procedure Advise the customer to check the ApeosWare Authentication Agent.
Advise the customer to wait 5 minutes before authenticating again as the service is over-
loaded.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-85 016-556, 016-557
016-559 Remote Download Parameter Error RAP 016-560 Attestation Agent Error 560 RAP
016-559 When performing the remote download, an invalid value is set in the required system 016-560 A communication error has occurred between the ApeosWare Authentication Agent
data. and the machine.

Procedure Procedure
Advise the customer to check that all system data that must be set to perform the remote Advise the customer to:
download are correct. 1. Check that the network cable is connected and check the settings of the authentication
agent function.
2. If DNS address of the server is set as the server name/IP address of the ApeosWare
Authentication Agent in the printer function settings list, check that DNS is enabled.

Status Indicator RAPs February 2017 Launch Issue

016-559, 016-560 2-86 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-562 Detected User Duplication RAP 016-563 Image Log Memory Full RAP
016-562 Two or more entries with the same IC card information were found in the temporary 016-563 The system data log/image creation guarantee level is set to High, resulting in insuffi-
user DB of Active Directory or Authentication Agent.. cient memory of the image extension kit.

Procedure Procedure
Advise the customer to make corrections so that the temporary user entries of the Active Direc- Advise the customer to:
tory or Authentication Agent do not have the same IC card information. 1. Delete any unnecessary files.
2. Set the image quality to normal.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-87 016-562, 016-563
016-564 Remote Download Server Authentication Failed 016-565 Backup Restore Error RAP
RAP 016-565 Backup/restore error.
016-564 When accessing the remote download server, an authentication error notification was
issued from the server. Procedure
Perform the steps that follow:
Procedure 1. For USB backup, check that the USB memory is correctly installed. If the fault persists,
Advise the customer to check that the correct user name and password was specified when use a PC to check the USB memory for a ’backup’ directory. If it is not there, create it.
accessing the remote download server. 2. When performing restore or deletion of backup files from the USB backup file, check that
the USB memory is correctly installed.

Status Indicator RAPs February 2017 Launch Issue

016-564, 016-565 2-88 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-566 Backup Restore Condition Error RAP 016-567 Backup Capacity Full RAP
016-566 Backup/restore condition error. 016-567 The memory capacity is not enough for back up data to be encrypted.

Procedure Procedure
Advise the customer to: Perform the steps that follow:
1. During backup, save the FW download file into the ’dwld’ directory in the USB memory, 1. Before performing the HDD backup, delete existing backup files to increase the capacity.
connect it the machine, then perform the backup. 2. Before performing USB backup, delete the backup files in the USB memory, or use a PC
2. During restore, use the same IOT and IIT ROM versions as those during backup. When to delete unnecessary files on the USB memory to increase the capacity.
performing restore using a USB backup file, also use the same HDD configuration.
3. If there is no HDD, use the same ESS ROM versions as well. If the same configuration
cannot be attained, delete the backup file from the panel.
4. If the problem occurred at an attempt to restore a backed-up file from an external place,
check that the ESS/IIT/IOT/FAX ROM version is still the same as the version used when
the backed-up file was created. Furthermore, check the device is the same as the one
that generated the backed-up file.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-89 016-566, 016-567
016-568 Backup Restore Failed RAP 016-570 Job Ticket Out of Memory RAP
016-568 NVM data could not be backed up or restored. 016-570 XPIF memory is low.

Procedure Procedure
Perform the steps that follow: Increase memory size for job ticket on UI Panel. Switch off, then switch on the machine, GP 4.
1. Check the hard disk. Refer to dC355 Hard Disk Diagnostics. Run the job.
2. Before performing the restore using the HDD backup file, delete backup files.
3. For USB backup, check that the USB memory is correctly installed. If the fault persists,
use a PC to format the USB Memory.
4. When performing restore using USB backup files, check that the USB memory is correctly
installed. If the fault persists, delete the backup files.
5. If the problem still persists, use a PC to format the USB memory.

Status Indicator RAPs February 2017 Launch Issue

016-568, 016-570 2-90 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-571 Job Ticket Wrong Parameters RAP 016-572 Job Ticket Media Error RAP
016-571 XPIF parameter mismatch. 016-572 XPIF media conversion error.

Procedure Procedure
Advise the customer to check for a mismatch between parameters specified by the job ticket. Advise the customer to check that the device that receives data can print it onto paper whose
Correct the parameters, then resend the job. properties (size/type/weight/color/punched) are specified by job ticket.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-91 016-571, 016-572
016-573 Job Ticket Parse Error RAP 016-574 FTP Host Name Solution Error RAP
016-573 XPIF Interpret error. 016-574 Unable to resolve host name during FTP scan.

Procedure Procedure
Advise the customer to ensure the that software is correctly installed on client that generates Advise the customer to check the connection to the DNS and whether the destination server
job ticket; operational requirements are met; and software version matches device version. name has been registered in the DNS.

Status Indicator RAPs February 2017 Launch Issue

016-573, 016-574 2-92 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-575 FTP DNS Server Error RAP 016-576 FTP Server Connection Error RAP
016-575 The DNS server was not set during FTP scan. 016-576 Problem with connection to server during FTP scan.

Procedure Procedure
Advise the customer to set the DNS address or set the destination server address using IP Advise the customer to check that the network communication between the transfer destination
address. FTP server and the machine is available. For example:
• Check that the server IP address is correct.
• Check the connection of network cables.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-93 016-575, 016-576
016-577 FTP Service RAP 016-578 FTP Login Name or Password Error RAP
016-577 Failed to connect to the FTP service of the destination server. 016-578 FTP scan login name or password error.

Procedure Procedure
Advise the customer to: Advise the customer to check that the login name (user name) and password are correct.
1. Check that the FTP service of the server is operating.
2. Check that the FTP port number of the server matches the FTP port number that is set on
the device.

Status Indicator RAPs February 2017 Launch Issue

016-577, 016-578 2-94 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-579 FTP Scanning Picture Preservation Place Error 016-580 FTP File Name Acquisition Failure RAP
RAP 016-580 Unable to obtain file name/folder name on the FTP scan server.
016-579 Problem with scanned image storage destination of FTP scan.
Procedure
Procedure Advise the customer to check the access rights to the FTP scan server.
Advise the customer to check that the scanned image storage destination on the FTP scan
server is correct.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-95 016-579, 016-580
016-581 FTP File Name Suffix Limit RAP 016-582, 016-588 FTP File Creation Failure RAP
016-581 The FTP scan file name/folder name suffix has exceeded the limit. 016-582 When creating a file in the server after connecting to the FTP server, the file creation
has failed.
Procedure
016-588 Failed to write data into the server after connecting to the FTP server.
Advise the customer to change the file name/destination folder or move or delete the files in
the destination folder.
Procedure
Advise the customer to:
1. Check that the specified name is a file name that can be created in the storage destina-
tion.
2. Check that the storage destination has enough free space.

Status Indicator RAPs February 2017 Launch Issue

016-581, 016-582, 016-588 2-96 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-583, 016-584 FTP Folder Creation Failure RAP 016-585, 587, 589 FTP File Delete/Read Failure RAP
016-583 When creating a lock folder in the server after connecting to the FTP server, the lock 016-585 When deleting a file in the server after connecting to the FTP server, the deletion has
folder creation has failed. failed.

016-584 When creating a folder in the server after connecting to the FTP server, the folder cre- 016-587 When deleting a folder in the server after connecting to the FTP server, the deletion
ation has failed. has failed.

Procedure 016-589 Failed to read data from the FTP server after connecting to the FTP server during
scanner (save to PC) FTP transfer.
Advise the customer to:
1. If a lock directory (*.LCK) remains in the transfer destination, delete it then retry the job.
Procedure
2. Check that the specified name is a folder name that can be created in the storage desti-
nation. Advise the customer to check whether there is access right to the FTP server and grant the
proper rights.
3. Check whether a folder with the same name as the specified name already exists.
4. Check that the storage destination has enough free space.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-97 016-583, 016-584, 016-585, 587, 589
016-586 FTP Lock Folder Delete Failure RAP 016-590 FTP Data Reading Failure RAP
016-586 When deleting a lock folder in the server after connecting to the FTP server, the dele- 016-590 Unable to save a file after connecting to the FTP server during scanner (save to PC)
tion has failed. FTP transfer because ’File Name Conflict’ is set to ’Cancel Job’.

Procedure Procedure
Advise the customer to: Advise the customer to set ‘File Name Conflict’ to other than ‘Cancel Job’.
1. Check the access right to the server.
2. If a lock directory (*.LCK) remains in the transfer destination, delete it then retry the job.

Status Indicator RAPs February 2017 Launch Issue

016-586, 016-590 2-98 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-591 FTP Scan Filing Policy RAP 016-592 FTP DAT File Access Error RAP
016-591 Incorrect filing policy (when additional items are selected) was detected after connect- 016-592 An error has occurred when accessing the NEXTNAME.DAT file after connecting to
ing with the FTP server. the FTP server during scanner (Save to PC) FTP transfer.

Procedure Procedure
Advise the customer that if ‘Add’ is selected for ‘File Name Conflict’, check that the file format is Advise the customer that if ‘Add’ is selected for ‘File Name Conflict’, check that the NEXT-
not set to Multi-page. NAME.DAT file is correct.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-99 016-591, 016-592
016-593 to 016-596 FTP Error RAP 016-597 Same File on FTP Server RAP
016-593 An internal error has occurred after connecting to the FTP server. 016-597 The process was cancelled because a file/folder with the same name was detected
after connecting to the FTP server.
016-594 The TYPE command has failed after connecting to the FTP server.
Procedure
016-595 The PORT command has failed after connecting to the FTP server.
Advise the customer to perform the same operation again without multiple machines accessing
the same folder in the same server.
016-596 The CDUP command has failed after connecting to the FTP server.

Procedure
Advise the customer to repeat the operation.

Status Indicator RAPs February 2017 Launch Issue

016-593 to 016-596, 016-597 2-100 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-598, 016-599 Email Message Size RAP 016-600 KO Authentication Locked RAP
016-598 Email message size is over spec. 016-600 The number of continuous Key Operator log in attempts reached the limit.

016-599 Email message size is over spec. Procedure

If required, refer to GP 3 to reset the password to 1111 (default) if the System Administrator ID
Procedure is unavailable.
Advise the customer to:
1. Reduce a resolution send parameter (image-to-send quality) then resend the job. NOTE: Default is 5 KO Authentication errors. dC131 NVM Read/Write [700-563] can be set
2. Reduce a magnification send parameter, then resend the job. between 1 to 10 KO Authentication errors.

3. Increase the maximum message size (10MB recommended default).

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-101 016-598, 016-599, 016-600
016-601 Illegal Access Detection RAP 016-604 Debug Log Created RAP
016-601 The continuous number of incorrect authentication (CO/KO inclusive) log in attempts 016-604 Debug log auto creation by system.
reached the limit.
Procedure
Procedure Switch off, then switch on the machine, GP 4.
If required, refer to GP 3 to reset the password to 1111 (default) if the System Administrator ID
is unavailable.

NOTE: Default is 10 authentication errors. dC131 NVM Read/Write [700-564] can be set
between 1 to 600 authentication errors.

Status Indicator RAPs February 2017 Launch Issue

016-601, 016-604 2-102 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-606, 016-608 Controller Connection Fail RAP 016-609, 016-610 PCI Option Fail RAP
016-606 Controller-back plane connection fault. 016-609 PCI option no support device fail.

016-608 Controller-MCU cable connection fault 016-610 PCI EX option no support device fail.

Procedure Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
WARNING
2. Reload the software, GP 9.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install a new components as necessary:
• ESS PWBA, PL 18.2 Item 4.
• MCU PWB, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-103 016-606, 016-608, 016-609, 016-610
016-611 SD Card Connection Fail RAP 016-612 Log Image Creation Failure RAP
016-611 SD card connection fail. 016-612 Creation of log image has failed.

Procedure Procedure
Switch off, then switch on the machine, GP 4.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure the EMMC card, PL 18.2 Item 37 is correctly installed.
3. Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-611, 016-612 2-104 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-700 Password Below Minimum RAP 016-701 Out of ART EX Memory RAP
016-700 The number of digits used for the password for security and authentication prints is 016-701 Insufficient memory was detected while using the ART EX.
less than the minimum.
Procedure
Procedure Perform the steps that follow:
Advise the customer to increase the number of password digits for the print job. 1. Advise the customer to:
a. Increase the allocated memory of the ART EX.
b. Lower the print mode.
c. Lower the resolution.
d. Set Page Print mode to Enabled.
e. Execute Image Compression in the Graphics tab of the printer driver.
2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-105 016-700, 016-701
016-702 Out of Page Buffer RAP 016-703 Email To Invalid Box RAP
016-702 Unable to compress a single page due to insufficient print page buffer. 016-703 When receiving Email, fax or internet fax, an invalid (not setup) mailbox number is
selected.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to:
a. Set Print Mode to High Speed and reduce the print resolution. Retry the operation.
WARNING
b. Increase the memory to increase the page buffer.
Ensure that the electricity to the machine is switched off while performing tasks that do
c. Retry the operation in Print Page Mode. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
2. Reload the software, GP 9. death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Advise the customer to:
a. Check whether the selected mailbox is set up correctly.
b. Have Email, fax or internet fax sent to a valid mailbox.
2. Ensure the fax PWBA is correctly installed, PL 18.2 Item 7.
3. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the optional hard disk, PL
18.2 Item 91.
4. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
5. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
6. Install a new hard disk, PL 18.2 Item 91.
7. Install a new fax PWBA, PL 18.2 Item 7.

Status Indicator RAPs February 2017 Launch Issue

016-702, 016-703 2-106 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-704 Mailbox Full RAP 016-705 Secure Print Fail RAP
016-704 The system detected that a mailbox was full (it exceeded the maximum number of 016-705 Unable to perform secure print/mailbox print/pay for print storing from the printer
documents per box) and aborted a job. driver. Unable to store scanned documents into a mailbox.

Procedure Procedure
Advise the customer to delete unnecessary documents, then repeat the operation. Perform the steps that follow:
1. Advise the customer to check that the required optional software is installed and enabled.
Also check that the correct print driver is being used.
2. If the fault persists, perform the steps that follow:
a. Reload the software, GP 9.
b. Check the wiring between the ESS PWB, PL 18.2 Item 4 and the hard disk, PL 18.2
Item 91.
c. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
d. Install new components as necessary:
• Hard disk, PL 18.2 Item 91.
• ESS PWB, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-107 016-704, 016-705
016-706 Maximum User Number Exceeded RAP 016-707 Sample Print Fail RAP
016-706 The system detected that a job exceeded the maximum number of users for secure 016-707 Fail to register sample print because HDD is not installed or it has failed.
and sample prints and aborted the job.
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to:
1. Advise the customer to delete unnecessary documents or users, then repeat the opera- a. Remove the conditions that disable sample print.
tion.
b. If the fault occurred at installation, check whether the operations for Sample Print are
2. Check the hard disk. Refer to dC355 Hard Disk Diagnostics. correct.
3. Install a new hard disk, PL 18.2 Item 91. 2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure all surface mounted modules are securely connected.
3. Check the wiring between the ESS PWBA and the hard disk, PL 18.2 Item 91.
4. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
5. Install a new hard disk, PL 18.2 Item 91.
6. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-706, 016-707 2-108 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-708 Annotation/Watermark HDD Full RAP 016-709 ART EX Command Error RAP
016-708 When an annotation or watermark image was to be stored in the HDD, full status was 016-709 An ART EX command error occurred during PLW processing.
detected and the job was aborted.
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to:
1. Advise the customer to: a. Switch off parallel bi-directional communication in the printer driver.
a. Cancel annotation or watermark, then repeat the operation. b. Set a longer time for Auto Output Time.
b. Reduce the number of document pages. In Mixed Size mode, only a single size is c. Change the PC BIOS settings.
available.
d. Use a shorter, genuine, parallel cable.
c. For printing Stored Document, delete unnecessary documents from the hard disk,
2. Ensure that all connectors on the ESS PWB, PL 18.2 Item 4 are securely connected.
then repeat the operation.
Ensure all surface mounted modules are securely connected.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
3. Reload the software, GP 9.
Ensure all surface mounted modules are securely connected.
4. Check the wiring between the ESS PWB, PL 18.2 Item 4 and the hard disk, PL 18.2 Item
3. Check the wiring between the ESS PWBA and the hard disk, PL 18.2 Item 91. 91.
4. Check the hard disk. Refer to dC355 Hard Disk Diagnostics. 5. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
5. Install a new hard disk, PL 18.2 Item 91. 6. Install a new hard disk, PL 18.2 Item 91.
6. Install a new ESS PWBA, PL 18.2 Item 4. 7. Install a new ESS PWB, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-109 016-708, 016-709
016-710 Delayed Print Fail RAP 016-711 Email Transmission Size Limit RAP
016-710 Process conditions for delay print were not met. 016-711 The size of data to send exceeds the system data value (before connection to the
server).
Procedure
Procedure
Advise the customer to:
WARNING 1. Reduce the resolution level, which is a transmission parameter, then resend the job.
Ensure that the electricity to the machine is switched off while performing tasks that do 2. Reduce the magnification ratio, which is a transmission parameter, then resend the job
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
3. Use System Settings to raise the data size upper limit (recommended default is 2MB).
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Advise the customer to:
a. If secure print, proof print or knowledge storage print is specified, disable them.
b. Reduce the delay print jobs waiting to 100 jobs or less.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure all surface mounted modules are securely connected.
3. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the hard disk, PL 18.2 Item
91.
4. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
5. Install a new hard disk, PL 18.2 Item 91.
6. Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-710, 016-711 2-110 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-712 Panther Capacity RAP 016-713 Security Box Password Error RAP
016-712 Capability of Panther in Scan service deteriorated. 016-713 Password check error was detected during data storage in a mailbox.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to increase the resolution or enlarge the scan area. 1. Advise the customer to set a correct password and try again.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected. 2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
Ensure all surface mounted modules are securely connected. mounted modules are securely connected.
3. Reload the software, GP 9. 3. Reload the software, GP 9.
4. Install a new ESS PWBA, PL 18.2 Item 4. 4. Install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-111 016-712, 016-713
016-714 Security Box Not Enabled RAP 016-715 ESCP Form Invalid Password RAP
016-714 The mailbox specified for the job does not exist. 016-715 Unable to access the ESCP form because ESCP form password did not match

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to open the appropriate mailbox and then try again. 1. Advise the customer to input the correct password to use ESCP form.
2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface 2. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface
mounted modules are securely connected. mounted modules are securely connected.
3. Reload the software, GP 9. 3. Reload the software, GP 9.
4. Install a new ESS PWBA, PL 18.2 Item 4. 4. Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

016-714, 016-715 2-112 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-716 TIFF Data Overflow RAP 016-717 Fax Send Result Not Found RAP
016-716 The system detected that the files to be spooled in TIFF exceeded the disk capacity. 016-717 The fax or internet fax send result information is not saved in the device memory or
optional hard disk.
Procedure
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Ensure that all connectors on the ESS PWBA are securely connected. Ensure all surface Perform the steps that follow:
mounted modules are securely connected. 1. Advise the customer to:
2. Reload the software, GP 9. a. Split any internet fax documents that would exceed 2GB in document storage size
3. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the hard disk, PL 18.2 Item into several jobs and control the usage amount of memory.
91. b. If there is a large amount of scan or internet fax documents being processed, wait
4. Check the hard disk. Refer to dC355 Hard Disk Diagnostics. until the other jobs are completed before performing additional jobs.
5. Install a new hard disk, PL 18.2 Item 91. 2. Reload the software, GP 9.
6. Install a new ESS PWBA, PL 18.2 Item 4. 3. Check the wiring between the ESS PWBA and the hard disk.
4. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
5. Install a new hard disk, PL 18.2 Item 91.
6. Install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-113 016-716, 016-717
016-718 Out of PCL6 Memory RAP 016-719 Out of PCL Memory RAP
016-718 Insufficient PCL6 decomposer memory. 016-719 An insufficient memory was detected while using the PCL.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to decrease the resolution to reduce the PLW memory. 1. Advise the customer to increase the PCL memory size. Increasing the memory for the
2. Reload the software, GP 9. whole system will increase the memory to be allocated to the decomposer in some mea-
sure.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-718, 016-719 2-114 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-720 PCL Command Error RAP 016-721 Settings Error RAP
016-720 A PCL command error occurred during PCL processing. 016-721 Paper types cannot be determined because all the settings for custom paper priority
are set to disabled.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to cancel the job then execute the command again. Perform the steps that follow:
2. Reload the software, GP 9. 1. Advise the customer to correct the settings, then execute the command again.
2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-115 016-720, 016-721
016-725 B-Formatter Library Image Conversion Error RAP 016-726 PDL Auto Switch Fail RAP
016-725 An error has occurred in the B-Formatter during the image conversion of scanned 016-726 The printer language cannot be automatically selected when the print mode is set to
document to fax sending document. Auto.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to directly scan the document and then send it to the fax recipient. 1. Advise the customer to install a Adobe Postscript 3 kit for PDF files or an emulation kit for
2. Reload the software, GP 9. PCL data.
2. If the fault persists for PDF files:
a. Install a optional hard disk kit, PL 18.2 Item 91.
b. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.

Status Indicator RAPs February 2017 Launch Issue

016-725, 016-726 2-116 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-727 Unstorable Document RAP 016-728 Unsupported TIFF Data RAP
016-727 The 0 page condition is detected in the print job mailbox storage. 016-728 Unsupported TIFF data.

Procedure Procedure
Perform the steps that follow: For information only, no service action necessary. Refer the customer to the User Guide.
1. Advise the customer to to switch off paper saving, then print the job again.
2. Ensure the print job is not a blank page.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-117 016-727, 016-728
016-729 TIFF Data Size RAP 016-731, 016-732 Invalid Data RAP
016-720 The number of colors or the resolution of the TIFF file exceeds the allowed range. 016-731 The TIFF data is broken or discontinued halfway.

Procedure 016-732 The decomposer detected that the form specified is not registered.
Perform the steps that follow:
1. Advise the customer to refer to the User Guide to correct the valid range.
Procedure
Perform the steps that follow:
2. Reload the software, GP 9.
1. Advise the customer to resend the data or form data.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-729, 016-731, 016-732 2-118 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-733 Destination Address Resolution Error RAP 016-735 Updating Job Template RAP
016-733 A failure to resolve a Peer to Peer address problem (before connection to the server) 016-735 The system attempted to output the job template list while the job template was being
updated.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to: Perform the steps that follow:
a. Check if the destination address has been entered correctly. 1. Advise the customer to perform the operation again after the Job Template update com-
pletes.
b. Set a correct DNS server address.
2. Reload the software, GP 9.
2. Reload the software, GP 9.
3. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-119 016-733, 016-735
016-738, 739, 740 Booklet Size RAP 016-741 Download Mode Fail RAP
016-738 Invalid paper size for PS booklet print. 016-741 Not able to change into download mode.

016-739 The combination of the specified document/paper sizes is incorrect. Procedure

Perform the steps that follow:
016-740 The specified tray is invalid.
1. Advise the customer to cancel the download prohibited mode then check that the jobs
have completed before retrying the operation.
Procedure
2. Enter dC131. Set NVM value 700-420 to 0, then retry the operation.
Perform the steps that follow:
1. Advise the customer to specify the correct settings that allow booklet printing.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-738, 739, 740, 016-741 2-120 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-742 Download Data Product ID Mismatch RAP 016-743 Device Model/Panel Type Error RAP
016-742 A mismatch in the product ID of download data was detected. 016-743 The supported model in the download data does not match the device model.

Procedure Procedure
Advise the customer to obtain the download data again, then retry the job. Advise the customer to source a download file that has the same model with the device VerUP
then retry the job.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-121 016-742, 016-743
016-744 Download Data CheckSum Error RAP 016-745 Download Data XPJL Fatal Error RAP
016-744 CheckSum error of download data. 016-744 XPJL soft error during download.

Procedure Procedure
Perform the steps that follow: Switch off, then switch on the machine, GP 4.
1. Ensure that the cable connected to the device is secured correctly, then retry the job.

Status Indicator RAPs February 2017 Launch Issue

016-744, 016-745 2-122 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-746, 016-751 Unsupported PDF File RAP 016-747 Drawing Annotation Memory RAP
016-746 PDF error due to unsupported function sent. 016-747 When drawing an annotation image with the copy repeat function specified, there
would be insufficient memory.
016-751 Syntax error, usage of undefined command, parameter error, damaged PDF file,
internal error of the PDF decomposer has occurred during PDF bridge process. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to:
Perform the steps that follow:
a. Increase the annotation image size.
1. Advise the customer to print via the driver from Acrobat Reader.
b. Reduce the number of repeat images for the repeat function.
2. Reload the software, GP 9.
2. If the fault persists, reload the software, GP 9.
3. Perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-123 016-746, 016-751, 016-747
016-748, 774, 775, 778, 981 HD Full RAP 016-749 JCL Syntax Error RAP
016-748 HDD full when mailbox is accessed. 016-749 The PJL/XPJL detected a print language that cannot be printed.

016-774 Disk full was detected when opening/writing file for compression type conversion. Procedure
Perform the steps that follow:
016-775 Disk full was detected when opening/writing file for image processing operation.
1. Advise the customer to:
016-778 HDD full was detected when opening/writing file for operation. a. Use the printer driver of the machine to print.
b. Not use ContentsBridge to print a PDF file.
016-981 When accessing the HD, the HD is detected being full. c. Request the other party to resend the internet fax document using a print language
that can be printed by the machine.
Procedure 2. Reload the software, GP 9.
Perform the steps that follow: 3. Perform the 016A Scan to Network Error Entry RAP.
1. Advise the customer to:
a. Split the job into pages in order to prevent the full state. Reduce the resolution if pos-
sible.
b. Delete documents that are no longer needed, such as; mailbox documents, fax send
wait documents, secure print documents and delayed print documents.
c. Retrieve each page from the EWS.
2. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
3. Install a new hard disk, PL 18.2 Item 91.
4. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-748, 774, 775, 778, 981, 016-749 2-124 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-750 Print Job Ticket Description Error RAP 016-752 PDF Short of Memory RAP
016-750 When the customer uses applications such as ’ContentsBridge2005’, etc. to send 016-752 Insufficient memory was detected during PDF bridge processing.
PDF directly, the machine received the print job ticket that was sent together with the PDF.
However, the print job ticket data has text that is not supported in this machine or print instruc- Procedure
tion that is not supported by the machine.
Perform the steps that follow:
1. Advise the customer to:
Procedure
a. Change the print mode. When the print mode is set to High Quality, change the set-
Perform the steps that follow:
ting to Normal. When the print mode is set to Standard, change the setting to High
1. Advise the customer to refer to the user Guide. Speed.
2. Reload the software, GP 9. b. Print using a driver from Acrobat Reader.
2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-125 016-750, 016-752
016-753 PDF Password Mismatched RAP 016-755 PDF Print Prohibited RAP
016-753 When processing a PDF file that is protected by a password, the password in the UI 016-755 The system processed a PDF file prohibited for printing.
panel settings and the password specified using XPJL (set in the contents bridge utility) do not
match. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to use Acrobat to clear the print prohibition setting then print the PDF
Perform the steps that follow: file.
1. Advise the customer to specify the correct password using the UI or the contents bridge. 2. Reload the software, GP 9.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-753, 016-755 2-126 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-756 Auditron Prohibited Service RAP 016-757 Auditron Invalid User RAP
016-756 Illegal User Detected 016-756 The account has not been registered.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to request the Account Administrator for access to use the service. 1. Advise the customer to set the correct account, then redo.
2. Reload the software, GP 9. 2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-127 016-756, 016-757
016-758 Auditron Disabled Function RAP 016-759 Auditron Limit Reached RAP
016-758 An illegal account was detected. 016-759 The number of registered users reached the limit.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to: 1. Advise the customer to request the Account Administrator to set the number of copies,
a. Set the new function that is allowed for that account then try again. etc.
b. Request the Account Administrator to add the rights. 2. Reload the software, GP 9.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-758, 016-759 2-128 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-760 PS Decompose Failure RAP 016-761 FIFO Empty RAP
016-760 An error occurred in decompose processing. 016-761 Image enlargement error (FIFO empty).

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to resend the job. 1. Advise the customer to print in the high speed mode. If the fault persists, use print guar-
2. Reload the software, GP 9. anteed mode.
2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-129 016-760, 016-761
016-762 Print Language Not Installed RAP 016-763 POP Server Connect RAP
016-762 The system requested functions (print language, print utility, etc.) that are not 016-763 The machine cannot connect to the POP server.
installed.
Procedure
Procedure Advise the customer to:
Perform the steps that follow: 1. Print a configuration report and confirm that the DNS settings are correct.
1. Advise the customer to correct then select the decomposer from the UI or with a com- 2. Confirm that the POP3 server settings are correct.
mand.
3. Enter the IP Address of their POP3 server into the machine.
2. Reload the software, GP 9.
4. If the fault persists, refer the customer to the System Administrator Guide to check that
the machine is correctly configured.

Status Indicator RAPs February 2017 Launch Issue

016-762, 016-763 2-130 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-764 SMTP Server Connect RAP 016-765, 016-766 SMTP Server Error RAP
016-764 The machine failed to connect to the SMTP server. 016-765 The SMTP server HDD is full.

Procedure 016-766 The memory capacity allocated by the SMTP server is exceeded.
Advise the customer to:
1. Print a configuration report and confirm that the DNS settings are correct.
Procedure
Advise the customer to:
2. Confirm that the SMTP server settings are correct.
1. Delete jobs on their server because the machine is receiving communication from their
3. Enter the IP Address of their SMTP server into the machine.
SMTP (email) server that the server disk drive or mailboxes are full.
4. If the fault persists, refer the customer to the System Administrator Guide to check that
2. Refer to the product's System Administrator Guide to ensure that the machine is correctly
the machine is correctly configured.
configured if the fault persists.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-131 016-764, 016-765, 016-766
016-767 Invalid Email Address RAP 016-768 Invalid Sender Address RAP
016-767 The system detected that the E-mail destination address is incorrect. 016-768 The SMTP server refused to accept the sender address.

Procedure Procedure
Perform the steps that follow: Advise the customer to check that the sender address is correct.
1. Advise the customer to check a specific mail addressor set a correct address.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-767, 016-768 2-132 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-769 SMTP Server Unsupported DSN RAP 016-770 Direct Fax Function Canceled RAP
016-769 The SMTP server refused to accept the sender address. 016-770 The SMTP server refused to accept the sender address.

Procedure Procedure
Advise the customer to contact the network administrator for advice and ensure that the SMTP Advise the customer to release the direct fax job prohibition (set the target system to 0).
server supports DSN or set Transmittal Confirmation to OFF, then send the job again.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-133 016-769, 016-770
016-772 Scan Data Repository Error RAP 016-776 Image Conversion Error RAP
016-772 An error occurred while recalling the DNS resolution library. 016-776 Error due to other than HDD access during image conversion processing by S-format-
ter.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to set the DNS address. Or, set the scan data repository address Perform the steps that follow:
using IP address. 1. Advise the customer to:
2. Reload the software, GP 9. a. If a failure occurred during Salutation/Fax to Email, attempt to retrieve each page
3. If the fault persists, perform the 016A Scan to Network Error Entry RAP. from the mailbox via the web browser.
b. For occurrences when the password, or signature is specified by the Digital Certifi-
cate, perform the steps that follow.
• Check the validity of the certificate.
• Set the correct date and time of the device.
c. When scanning is done with the TWAIN driver, change the file format to JFIF, single-
page TIFF.
d. Switch off FIPS mode, or remove PDF encryption setting in the instructions docu-
ment.
e. Set to Single File for Each Page, or set the Image Format setting to Drawing Object.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

016-772, 016-776 2-134 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-779 Scan Image Conversion Error RAP 016-781 Server Connect Error RAP
016-779 An error was detected in the Image conversion library. 016-781 SMTP server not found.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to: 1. Advise the customer to:
a. Repeat the operation. a. Correctly set the subnet mask and gateway.
b. Reduce the scan resolution to 400 dpi or less then repeat the operation. b. From the destination server, ping the machine.
2. Reload the software, GP 9. c. Check whether characters other than ASCII are set for the host name of the device.
Set the host name of the device to ASCII characters.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-135 016-779, 016-781
016-786 HD Full Scan Write Error RAP 016-788 Retrieve to Browser Failed RAP
016-786 When performing the scan function, files cannot be written in the HDD. 016-788 SMTP server not found.

Procedure Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
WARNING
2. Advise the customer to:
Ensure that the electricity to the machine is switched off while performing tasks that do
a. Reload the browser page then perform retrieval operation again.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. b. Re-activate the browser, then perform retrieval operation again.
Perform the steps that follow: c. Improve the connection status to a network.
1. Switch off, then switch on the machine, GP 4. d. Check whether there are problems such as duplicated IP addresses.
2. Ensure all paper trays are loaded. 3. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
3. If this occurs when sending email, Advise the customer to:
– Reduce the resolution then resend it.
– Reduce the size then resend it.
– Reduce the number of pages and separate the job into several batches when send-
ing.
– Set the output color to Black then resend it.
4. Check the wiring between the ESS PWBA and the hard disk.
5. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
6. Reload the software, GP 9.
7. Install a new hard disk, PL 18.2 Item 91.

Status Indicator RAPs February 2017 Launch Issue

016-786, 016-788 2-136 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-790 Email Fragment Over RAP 016-792 Specified Job Not Found RAP
016-790 Email fragment quantity is over spec. 016-792 An error was detected in the Image conversion library.

Procedure Procedure
Advise the customer to: Perform the steps that follow:
1. Reduce resolution (image to send quality), then resend the job. 1. Advise the customer to repeat the operation.
2. Reduce magnification, then resend the job. 2. Reload the software, GP 9.
3. Increase the maximum fragment quantity.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-137 016-790, 016-792
016-794 Media Not Inserted RAP 016-795 Media Reader Format Error RAP
016-794 Media not inserted. 016-795 The MediaLib detected this error while performing the operation that requires access
to media.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to check that the media is inserted. Perform the steps that follow:
2. Reload the software, GP 9. 1. Advise the customer to check the media content from the PC. Check the file format/direc-
tory in the media and the selected mode (Digital Camera Print/Document Print), then
reset the settings.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-794, 016-795 2-138 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-796 Document Insert Operation Error RAP 016-797 Image File Read Error RAP
016-796 The MediaLib detected this error while performing the operation that requires access 016-797 The MediaLib detected this error while performing the operation that requires access
to Media. to media.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check the me dis content from the PC. Check whether the print file 1. Advise the customer to check the me dis content from the PC. Check whether the print file
attribute data is displayed on the PC, then reset the settings. images are displayed on the PC, then reset the settings.
2. Reload the software, GP 9. 2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-139 016-796, 016-797
016-799 PLW Print Instruction Fail RAP 016-910, 016-911 Required Resource Not Ready RAP
016-799 The specified print parameter is abnormal. 016-910 The paper and staples requested by the selected print parameters are not installed.

Procedure 016-911 The paper and staples requested by the print specification are not loaded or different
sizes and/or types of paper switching are requested from the same tray.
Perform the steps that follow:
1. Advise the customer to repeat the operation.
Procedure
2. Reload the software, GP 9.
Perform the steps that follow:
3. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
1. Advise the customer to correctly load paper or install the staples.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-799, 016-910, 016-911 2-140 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-917, 918, 919 Job Held by Toner End of Life RAP 016-920 Destination Error RAP
016-917 Job held by toner Y end of life. 016-920 The paper specified for printing can not be detected.

016-918 Job held by toner M end of life. Procedure

Perform the steps that follow:
016-917 Job held by toner C end of life.
1. Advise the customer to correctly set the paper settings.
Procedure 2. Reload the software, GP 9.

Perform the steps that follow:

1. Perform the 024-923, 924, 925 Toner End of Life RAP.
2. If the fault persists:
a. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.
b. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-141 016-917, 918, 919, 016-920
016-940 to 016-949 Document Difference RAP 016-982 HDD Access Error 2 RAP
016-940 After the start of a job with Duplex Output selected, a difference was detected in size 016-982 HDD was determined to be full due to collate, stored or interrupted jobs.
between side 1 and side 2.
Procedure
016-941 Mixed size/direction set for the page with images was detected after the job had
Perform the steps that follow:
started with Booklet specified.
1. Advise the customer to:
016-942 As a result of deletion of a page for which Duplex was selected, a difference was a. Process or delete the jobs (documents) stored in the same HDD partition, then
detected in size between side 1 and side 2. repeat the operation.
b. If step A does not resolve the problem, expand the HDD partition size of the relevant
016-943 Different size settings for side 1 and side 2 were detected after the document and service.
separators had been inserted for the pages with 2-Sided Print specified. 2. Reload the software, GP 9.
3. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the hard disk, PL 18.2 Item
016-944 The document collate setting for the pages including the cover with images or the
91.
document with separators with Document Attachment specified was detected.
4. Check the hard disk. Refer to dC355 Hard Disk Diagnostics.
016-945 The documents that do not support 2-Sided Print has been inserted for the pages for 5. Install a new hard disk, PL 18.2 Item 91.
2-Sided Print.

016-946 A document or separator has been inserted between Cover pages or Separator
pages.

016-947 The system detected that no tray is loaded with paper for Auto Paper Selection after
the job for which the paper for APS (Auto Paper Selection) was selected or APS was set has
started.

016-948 The covers with images, separators, or blank pages were detected after the job had
started with Booklet specified.

016-949 The document with a different size/orientation from the operated page was tried to be
inserted for the job with Attachment specified.

Procedure
Perform the steps that follow:
1. Advise the customer to specify the job to avoid the detection conditions.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

016-940, 016-982 2-142 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
016-983 Image Log HDD Full RAP 016-985 Scan to Email Data Size RAP
016-983 With the system data level of ensuring log image creation set to High, the log image 016-985 Scan to email data size exceeded.
storage area on the disk becomes full (during processing a copy/scan job).
Procedure
Procedure Perform the steps that follow:
Advise the customer to: 1. Advise the customer to reduce the number of documents, reduce the resolution, or
1. Cancel the job. increase the compression ratio if the job is multi-value scan.
2. Re-run the job. 2. Reload the software, GP 9.
3. Delete unnecessary documents saved in the device or change the level of ensuring cre-
ation (to Low).

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-143 016-983, 016-985
016A Scan to Network Error Entry RAP NOTE: If the Windows key is enabled (the key located in the lower left corner with
the Microsoft logo), hold the Windows key down, press R and release both keys to
Use this RAP when the customer reports network failures. e.g. cannot connect to the scan
open the Command window.
server when using the FTP or SMB protocols or when a folder on the scan server cannot be
opened. c. In the Command window (where the blinking cursor is) type ping. Press the space
bar once, then enter the IP address of the device. Press Enter.
Initial Actions d. If the ping command is successful, the device will reply reply four times. This should
Consult with your manager before troubleshooting the customer’s network, as the policy varies not take more than two or three seconds.
according to region. Also consult with the customer’s IT personnel or system administrator. e. If the ping command times out, or responds with ‘host unreachable’, check the IP
address that was entered. If the IP address is correct, contact 2nd level support.
Procedure 2. Attempt to send a scan job from the device, if the scan to job did not complete, contact
2nd level support.
NOTE: Network errors can be complex to diagnose and resolve. Actions are limited to check-
ing for fundamental faults and to collect system information, before contacting 2nd level sup-
port.

NOTE: If it is possible to log in to the Embedded Web Server by entering the IP address of the
device, then the network controller on the ESS PWBA is good.

Check that the date and time are set correctly on the device, refer to GP 34 How to Set the
Date and Time. The time and date are correct.
Y N
Set the time and date parameters correctly.

Check the LED link lights at the ESS PWBA ethernet connection. The LEDs illuminate.
Y N
If possible, perform the following to try and eliminate the problem of a faulty network port:
• Check the connections at the network port and ESS PWBA are good.
• Connect the device to another network port.
• Advise the customer to provide a new network port to ESS PWBA cable.
• Check the operation of a known good device to the network port.
If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. The LEDs illuminate.
Y N
Contact 2nd level support.

Perform the Final Actions.

Perform the Final Actions.

Final Actions
Perform the steps that follow:
1. Attempt to ping the device:
a. Print a configuration report to obtain the IP address of the device, GP 18 Printing
Reports.
b. From an internet connected PC or laptop, open a command window (CMD):
• If running Windows XP, click on Start, then select Run. Type CMD in the Run
dialog box, then press Enter.
• If running Windows 7, select Start and in the Search box above the Start but-
ton, type CMD, then press Enter.

Status Indicator RAPs February 2017 Launch Issue

016A 2-144 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-500 Job Limit Illegal Response RAP 017-501 Multiple Permission Restrictions RAP
017-500 Invalid response from job limit server. 017-501 A print rights violation has occurred.

Procedure Procedure
Advise the customer to: Advise the customer to change the user privileges.
1. Check the job parameter settings, then re-run the job.
2. Check the response packet from the job limit server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-145 017-500, 017-501
017-503 Password Over Maximum RAP 017-504, 017-505 Job Limit RAP
017-503 Password has exceeded maximum number of digits. 017-504 An error occurred when communicating with JobLimit server.

Procedure 017-505 An error occurred when communicating with JobLimit server.

Advise the customer to lower the number of password digits.
Procedure
Advise the customer to check the network status and the operating status of JobLimit server.

Status Indicator RAPs February 2017 Launch Issue

017-503, 017-504, 017-505 2-146 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-506 Job Limit Rejected RAP 017-507 Job Limit Rejected by Remote Server RAP
017-506 The job was canceled because the JobLimitServer sent Reject. 017-507 Disabled direct print.

Procedure Procedure
Advise the customer to contact the System Administrator. Advise the customer to change the system data that disables the printing without load to Not
disable (0).

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-147 017-506, 017-507
017-713 Start TLS Unsupported Fail RAP 017-714 SMTP Over SSL Fail RAP
017-713 Start TLS unsupported fail. 017-714 SSL communication failure with SMTP server.

Procedure Procedure
Advise the customer to change the SSL operation mode setting to other than STARTTLS Perform the steps that follow:
mode. 1. Advise the customer to check if this occurred in TLS Mode, it may be due to an incorrect
port number. Check the port number settings of the SMTP server.
2. Enter special boot mode, GP 16. Perform the LONGDIAG mode routine.

Status Indicator RAPs February 2017 Launch Issue

017-713, 017-714 2-148 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-715 SSL Certificate Fail RAP 017-716, 717, 718 SSL Certificate (SMTP) Fail RAP
017-715 An SSL Server Authentication Error has occurred because there is something wrong 017-716 The validity period of the server certificate has not started.
in the Server Certificate Data.
017-717 The validity period of the server certificate has expired.
Procedure
017-718 The server name does not match the server address of the server certificate.
Advise the customer to register the root certificate of the SMTP server SSL certificate in the
machine.
Procedure
Advise the customer to:
1. Check that the SMTP server clock and machine clock are correct.
2. Check the validity period of the SMTP server certificate.
3. Check that the server names that are registered in the SMTP server certificate and the
server address are correct.
4. If the clocks are correct, change the SMTP server SSL certificate to one that is valid.

NOTE: This problem can also be fixed by switching off the machines SSL Server Verifica-
tion setting. This will render the machine unable to guarantee the authenticity of the
SMTP server that it is connecting to.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-149 017-715, 017-716, 717, 718
017-719 SMTP Over SSL Internal Fail RAP 017-720, 017-721 PJL Command Fail RAP
017-719 An internal software error has occurred during SMTP over SSL process. 017-720 Contract type value is incorrect.

Procedure 017-721 Geographic region value is incorrect.

Perform the steps that follow:
1. Advise the customer to repeat the operation.
Procedure
Advise the customer to correct the contract type or geographic region value specified by PJL
2. Reload the software, GP 9.
command, then try again.

Status Indicator RAPs February 2017 Launch Issue

017-719, 017-720, 017-721 2-150 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-722 Total Impressions Over Fail RAP 017-723 DocuWorks Unsupported Character Fail RAP
017-722 The total impressions of billing meter in the data for PJL diag is 9,999,900 or more. 017-723 When the DocuWorks decomposer is working, it detected some text that cannot be
output is in use.
Procedure
Advise the customer to perform the operation when the value of total impressions is between 0 Procedure
and 9,999,900. Perform the steps that follow:
1. Advise the customer to print from the DocuWorks viewer using the print driver (ART-EX,
PCL, etc.).
2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-151 017-722, 017-723
017-724 Denshi-Pen Syntax Fail RAP 017-725 Forced Annotation Syntax Fail RAP
017-725 Syntax error in XPJL, which is part of the Denshi-Pen print instruction, is detected. 017-725 Syntax error in Forced Annotation instructions is detected.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check that the device supports Denshi-Pen, if it does, perform the 1. Advise the customer to check the driver settings.
job again. 2. Reload the software, GP 9.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

017-724, 017-725 2-152 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-728 Scan Job Flow Document Fail RAP 017-729 Temporary Error in PDL Transfer RAP
017-728 MS Word or MS Excel is specified as the output format in the instructions, but the tar- 017-729 Temporary inability to send due to maximum jobs exceeded at the destination device,
get document for processing does not possess the conditions required for format processing. or spool area of print data full, etc.

Procedure Procedure
Perform the steps that follow: Advise the customer to:
1. Advise the customer to: 1. Set the spooling of the print data at the destination device to hard disk.
a. Change output format to other than MS Word, MS Excel. 2. Change spooling setting to Spool to Hard Disk.
b. Start Job Flow Service after satisfying all conditions below:
• The document for processing is a scan document.
• The document for processing is full color.
• Size of the document for processing is between 50x50mm and 297x432mm.
• Color space of the document for processing is standard color space.
• Resolution of the document for processing is 300dpi.
• Magnification of the of the document for processing is 100%.
2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-153 017-728, 017-729
017-730 Network Error in PDL Transfer RAP 017-731 POP Server Not Connected RAP
017-730 Network occurred during PDL data transfer. 017-731 Failed to connect to the POP server.

Procedure Procedure
Advise the customer to: Advise the customer to check that network communication between the POP server and the
1. Check the connection of the network cable. machine is available:
2. Check the destination device is powered on. 1. Check that the POP server IP address that is set in the device is correct.
3. Check that the IPP port of the destination device is enabled. 2. Check the connection of network cables.

Status Indicator RAPs February 2017 Launch Issue

017-730, 017-731 2-154 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-732 Offline Error in PDL Transfer RAP 017-733 Internal Error in PDL Transfer RAP
017-732 Unable to send because destination printer is offline. 017-733 An internal software error is detected during PDL data transfer.

Procedure Procedure
Advise the customer to disable the offline status of the destination device. Advise the customer to repeat the operation.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-155 017-732, 017-733
017-734 IPP Data Error RAP 017-735 Unauthorized Auditron User RAP
017-734 Syntax error, usage of undefined command, parameter error, damage of the file, or 017-735 Unauthorized user is detected.
internal error of the decomposer has occurred during the decomposer process of a direct print
job that used IPP in its network protocol. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to get permission to use the device from the account administrator.
Perform the steps that follow:
2. Reload the software, GP 9.
1. Advise the customer to print by using a different print method (printer driver or utility other
than print from IPP) that is supported by the device.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

017-734, 017-735 2-156 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-737 Custom Transfer Out of Memory RAP 017-738, 017-746 Custom Transfer JVM Internal Fail RAP
017-737 The software module that runs Java within the controller has ran out of memory and is 017-738 The system has detected that the JVM has stopped due to an internal error.
unable to continue operating.
017-746 Custom transfer plug-in local disk malfunction.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to deactivate or delete all unnecessary plug-ins. Perform the steps that follow:
2. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
3. Enter special boot mode, GP 16. Perform the HDD INITIALIZE MODE routine. 2. Enter special boot mode, GP 16. Perform the HDD INITIALIZE MODE routine.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-157 017-737, 017-738, 017-746
017-739, 017-740 Transfer Service Not Available RAP 017-741 Custom Transfer Invalid Plug-In RAP
017-739 Custom transfer XCP not activated error. 017-741 The instruction that was specified by the instruction set to the plug-in and the feature
provided by the plug-in (API) are mismatched when the custom transfer job is in progress.
017-740 Custom transfer plug-in not activated error.
Procedure
Procedure Advise the customer to:
Perform the steps that follow: 1. Upgrade the embedded plug-in feature (install the latest version).
1. Advise the customer to: 2. Check the contents of the instruction set that is being used. If the instruction set was gen-
a. Enable the embedded plug-in feature. erated by a custom service, revise the custom service contents.
b. Input the software key for the customization kit.
2. Switch off, then switch on the machine, GP 4.

Status Indicator RAPs February 2017 Launch Issue

017-739, 017-740, 017-741 2-158 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-742, 743, 744 Custom Transfer Plug-In Connection 017-745 Custom Transfer Plug-in Disk Full RAP
RAP 017-745 Insufficient hard disk area for processing was detected.
017-742 Custom transfer plug-in server connection fail.
Procedure
017-743 Custom transfer plug-in authentication fail. Advise the customer to:
1. Lower the resolution, then re-send.
017-744 Custom transfer plug-in server access fail.
2. Reduce the size, then re-send.
3. Reduce the page count, then re-send the job in several batches.
Procedure
4. Change the output color to black & white, then re-send.
Advise the customer to:
1. Check whether the transfer destination server, etc. and the machine are able to communi-
cate via the network.
2. Check whether it is possible to log in to the transfer destination server, etc. by using the
specified user name and password.
3. Check whether it is possible to log in to the access the destination server, etc. by using
the specified path.
4. Check whether the transfer destination server, etc. has enough free capacity.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-159 017-742, 743, 744, 017-745
017-747 Custom Transfer Plug-In Connection Time Out 017-748 Custom Transfer Plug-In Invalid Device RAP
RAP 017-748 Custom transfer plug-in invalid device settings data error.
017-747 Custom transfer plug-in communication timed out fail.
Procedure
Procedure Advise the customer to check the device settings required for file transfer.
Advise the customer to:
1. Wait 1 minute, then re-run the job.
2. If the situation does not improve, consult with the network administrator.

Status Indicator RAPs February 2017 Launch Issue

017-747, 017-748 2-160 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-749 Custom Transfer Plug-In XML Fail RAP 017-750 Custom Transfer Plug-In Internal Fail RAP
017-749 When extracting the custom transfer parameter from XML file, the obtaining of the 017-750 An internal logic error was detected in the custom transfer plug-in.
parameter has failed, the parameter format is inconsistent, or the parameter value cannot be
processed due to wrong grammar. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to revise the custom transfer plug-in and then reinstall it.
Advise the customer to check the contents of the instruction set that is being used. If the
2. Switch off, then switch on the machine, GP 4.
instruction set was generated by a custom service, revise the custom service contents.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-161 017-749, 017-750
017-751 Custom Transfer Plug-In Other Fail RAP 017-755 Software Download Via Network Fail RAP
017-751 An error specific to the custom transfer plug-in was detected. 017-755 A software download via the network was performed when the software download via
network is set as prohibited.
Procedure
Advise the customer to check the error details in the job undelivered transmission report, then Procedure
if necessary contact their IT help desk or system administrator. Perform the steps that follow:
1. Either set the software download via network to allowed or perform the software down-
load using a USB.
2. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

017-751, 017-755 2-162 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-759 Download Data Inspection Error RAP 017-760, 017-766 POP Over SSL Fail RAP
017-759 Electronic signature verification error of download data. 017-760 SSL communication failure with POP server.

Procedure 017-766 SSL communication failure with POP Server.

Advise the customer to re-obtain the download data then perform the operation again.
Procedure
Perform the steps that follow:
1. If this had occurred in TSL mode, it may be due to a different port number. Advise the
customer to check the port number settings of the POP server.
2. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-163 017-759, 017-760, 017-766
017-761, 017-767 SSL Server Cert Un trusted (POP) RAP 017-762, 763, 764, 768, 769, 770 SSL Certificate Fail (POP)
017-761 An SSL server authentication error has occurred as there is something wrong in the RAP
server certificate data.
017-762 The validity period of the server certificate has not started yet.

017-767 An SSL server authentication error has occurred as there is something wrong in the
017-763 The validity period of the server certificate has expired.
server certificate data.
017-764 The server name does not match the server address of the server certificate.
Procedure
The machine is unable to trust the SSL certificate of the POP server. Advise the customer to 017-768 The validity period of the Server Certificate has not started yet.
register the root certificate of the POP server SSL certificate in the machine.
017-769 The validity period of the server certificate has expired.

017-770 The server name does not match the server address of the server certificate.

Procedure
Advise the customer to:
1. Check that the clock of the POP server and the machine are correct. If the clock is cor-
rect, change the POP server SSL certificate to one that is valid.
2. Check the validity period settings of the POP server certificate.
3. Check that the server name that are registered in the POP server certificate and the
server address are correct.

NOTE: This problem can also be fixed by switching off the machines SSL Server Verifica-
tion setting. This will render the machine unable to guarantee the authenticity of the POP
server that it is connecting to.

Status Indicator RAPs February 2017 Launch Issue

017-761, 017-767, 017-762, 763, 764, 768, 769, 770 2-164 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-765, 017-771 POP Over SSL Internal Fail RAP 017-772 Scan All Blank Page Fail RAP
017-765 A software internal error has occurred when POP over SSL process is in progress. 017-772 It was detected that all the pages are blank.

017-771 A software internal error has occurred when POP over SSL process is in progress. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to:
Advise the customer to repeat the operation.
a. Darken the density during scan.
b. Switch off the blank suppression instruction.
2. Enter dC131 Adjust the NVM values that follow as necessary:
• 840-223: Blank page detection I-formatter control parameter: lower the file size
based blank paper detection level.
• 840-224: Blank page detection I-formatter control parameter: lower the black dot
count based blank paper detection level.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-165 017-765, 017-771, 017-772
017-773 Netlog Task Error RAP 017-774 Message Lost Error RAP
017-773 Detected fatal error during Netlog operation. 017-774 Message discard error.

Procedure Procedure
Advise the customer to check the setting related to the Netlog function, then if necessary con- For information only, no service action necessary.
tact their IT help desk or system administrator.

Status Indicator RAPs February 2017 Launch Issue

017-773, 017-774 2-166 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-775 Network API Error RAP 017-776, 017-777 Syslog Server Error RAP
017-775 Sending message was discarded due to sending API error. 017-776 The sending message was discarded because the server sent an invalid response or
did not respond.
Procedure
017-777 The sending queue became full and discarded the message sending request.
Advise the customer to check if there is any issues on the network route to the Syslog server.

Procedure
Advise the customer to check:
1. The status of the Syslog server.
2. The address value of the Syslog that is set to the device.
3. Whether there is an issue in the network route between the device and the Syslog server,
or a network cable failure.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-167 017-775, 017-776, 017-777
017-778 Queue Error RAP 017-779 Link Error RAP
017-778 The sending queue became full due to no IP address being set or assigned, and dis- 017-779 Detected an unplugged network cable on the device side.
carded the message sending.
Procedure
Procedure Check the connection state of the network cable.
Advise the customer to check if the IP address of the machine is set.

Status Indicator RAPs February 2017 Launch Issue

017-778, 017-779 2-168 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-780 Held Job Time Out RAP 017-782, 784, 785, 786 Custom Image Processing Plug-In
017-780 Auto delete due to the time out of held Job that has been overtaken. RAP
017-782 Detected mismatch of the version of image processing module.
Procedure
Perform the steps that follow: 017-784 Custom image processing XML error.
1. Advise the customer to disable the auto delete setting or change the timer setting (1-7200
minutes) to an appropriate value. 017-785 Detected an error that is custom image processing plug-in specific.
2. Switch off, then switch on the machine, GP 4.
017-786 Image processing error of custom image processing plug-in.

Procedure
Perform the steps that follow:
1. Advise the customer to reinstall after correcting the custom image processing plug-in.
2. Switch off, then switch on the machine, GP 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-169 017-780, 017-782, 784, 785, 786
017-783 Custom Image Processing Memory RAP 017-787 Google Cloud Print Data Error RAP
017-783 The operation was unable to continue due to the memory shortage of the image pro- 017-787 Although the IPSEC is enabled, the password is not set because the authentication
cessing module that is executed in the controller. method is a pre-shared key or the IPSEC certificate is not set because the authentication
method is a digital signature.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to take any one of the actions that follow: Perform the steps that follow:
a. Lower the resolution. 1. Advise the customer to Clear the IPSEC setting mismatch and enable the IPSEC again.
b. Change the output color to black & white. 2. Reload the software, GP 9.
2. Switch off, then switch on the machine, GP 4.

Status Indicator RAPs February 2017 Launch Issue

017-783, 017-787 2-170 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
017-789 Job Limit Estimation Logic Fail RAP 017-790 to 017-799 Print Permission RAP
017-789 During job limit estimate acquisition, a logic error was detected in the 017-790 Color print made in a time zone that is prohibited.
ComlDvm_GetEstimation.
017-791 Print made in a time zone that is prohibited.
Procedure
017-792 Printing performed despite being prohibited.
Advise the customer to:
1. Check the job settings, then re-run the job. 017-793 Color printing performed despite being prohibited.
2. Contact the system administrator.
017-794 Print made from a prohibited application.

017-795 Color print made from a prohibited application.

017-796 Single sided print made from a prohibited application.

017-797 Print made from a paper tray that is prohibited.

017-798 Job type print made that is prohibited.

017-799 Single sided print made despite being prohibited.

Procedure
Advise the customer to set the permissions as required.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-171 017-789, 017-790 to 017-799
Status Indicator RAPs February 2017 Launch Issue
017-789, 017-790 to 017-799 2-172 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-400 IPSEC Configuration Mismatch RAP 018-405 User Account Disabled RAP
018-400 IPSEC error (setting mismatch). 018-405 User account disabled error.

Procedure Procedure
Advise the customer to clear the IPSEC setting mismatch and re-enable the IPSEC. Advise the customer:
1. That there is a check mark at Account Invalid for the relevant user in the active directory
NOTE: Mismatched IPSEC settings occur when the password is not set because the authenti- of the LDAP authentication destination server. The server has been set to prohibit access
cation method is set to pre-shared key or when IPSEC certificate is not set because the from the relevant user.
authentication method is set to digital signature. 2. To consult with the Server Administrator.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-173 018-400, 018-405
018-406 Setting Status of IP Address (IPv4) RAP 018-407 Setting Status of IP Address (IPv6) RAP
018-406 Setting state of the same IP address (IPv4). 018-407 Setting state of the same IP address (IPv6).

Procedure Procedure
Perform the steps that follow: Advise the customer to change the setting to a different IP address. Either that or allow the
1. Advise the customer to change the setting to a different IP address. same IP address setting.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

018-406, 018-407 2-174 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-408 Duplicate IPv4 Address RAP 018-409, 412, 413 Duplicate IPv6 Address 1 RAP
018-408 The same IP address device as the IPv4 address of this machine exists on the net- 018-409 The same IP address device as the IPv6 state-less auto setting address1 of this
work in the network environment where the Ethernet 2 side is connected. machine exists on the network in the network environment where the Ethernet 2 is connected.

Procedure 018-412 The same IP address device as the state-less auto setting address 2 of this machine
exists on the network in the network environment where Ethernet 2 is connected.
Perform the steps that follow:
1. Advise the customer to: 018-413 The same IP address device as the IPv6 state-less auto setting address 3 of this
a. Change the IPv4 address of this machine or the IPv4 address of the network upper machine exists on the network in the network environment where the Ethernet 2 is connected.
apparatus.
b. For manual address setting, ensure that the IP address specified by the client is not Procedure
used in other places.
Perform the steps that follow:
c. Check the respective server setting environments with the client.
1. Advise the customer to:
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
a. Change the IPv6 address of the network upper apparatus that is duplicated to
resolve the IP address duplication.
b. Check if the IP address that was set in state-less address auto setting is not used in
other places.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-175 018-408, 018-409, 412, 413
018-410, 018-411 Dynamic DNS Update Failure RAP 018-414 Duplicate IPv6 Address 2 RAP
018-410 For Ethernet 2, failed to update the IPv4 address and host name to the DNS server. 018-414 The IPv6 manual setting address that was set in this machine in a network environ-
ment connected to Ethernet 2 is invalid.
018-411 For Ethernet 2, failed to update the IPv6 address and host name to the DNS server.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to:
1. Advise the customer to: a. Change the IPv6 manual setting address of this machine to the IPv6 address that
a. Check if the DNS server address is correctly set to the device. can be used in the machine address.
b. Check if the DNS server is set so that the dynamic DNS can be operated. b. Check if the IPv6 address that was automatically set as manual address is a valid
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP. address.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

018-410, 018-411, 018-414 2-176 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-415 Duplicate IPv6 Address 3 RAP 018-416 Duplicate IPv6 Address 4 RAP
018-415 The same IP address device as the IPv6 manual setting address of this machine 018-416 The same IP address device as the IPv6 link local address of this machine exists on
exists on the network in the network environment where the Ethernet 2 is connected. the network in the network environment where Ethernet 2 is connected.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to change the IPv6 manual setting address of this machine or the 1. Advise the customer to:
IPv6 address of the network upper apparatus. a. Change the IPv6 address of the network upper apparatus that is duplicated to
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP. resolve the IP address duplication.
b. Check if the IPv6 address that was automatically set as link local address is not used
in other places.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-177 018-415, 018-416
018-424 to 018-426 WLAN WPA Enterprise Certificate 018-427 Duplicate IP Address Range WiFi and WiFi Direct
Failure RAP RAP
018-424 The WLAN WPA enterprise certificate is empty. 018-427 The machine has detected that it is connected to two (or possible more) networks that
share the same IP address range.
018-425 The WLAN WPA enterprise certificate is unavailable.
Procedure
018-426 The WLAN WPA enterprise certificate has failed.
Advise the customer to request their network administrator to change the IP address of one (or
more) networks the machine is connected to, to something different.
Procedure
Advise the customer to request their network administrator to configure the WPA-Enterprise
and validate the server certificate.

Status Indicator RAPs February 2017 Launch Issue

018-424 to 018-426, 018-427 2-178 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-428 WLAN Module Connection Failure RAP 018-429 to 018-436 Duplicate IP Address IPv4 (WiFi) RAP
018-428 There is a connection failure between the WIFI module and the ESS PWBA. 018-429 There is an IP address conflict with another system on the network (WIFI).

Procedure 018-430 There is an IP address conflict with another system on the network (WIFI direct).
Perform the steps that follow:
018-431 There is an IP address conflict with another system on the network (WIFI).
1. Switch off the machine, GP 4. Remove, then install the WIFI module. Switch on the
machine, GP 4. 018-432 There is an IP address conflict with another system on the network (WIFI).
2. If the fault persists, install new components as necessary:
• Wireless adaptor, PL 18.2 Item 90. 018-433 There is an IP address conflict with another system on the network (WIFI).
• ESS PWBA, PL 18.2 Item 4.
018-434 There is an IP address conflict with another system on the network (WIFI).

018-435 There is an IP address conflict with another system on the network (WIFI).

018-436 There is an IP address conflict with another system on the network (WIFI).

Procedure
Advise the customer to request their network administrator to change the IP address of the
systems the machine is connected to, to something different.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-179 018-428, 018-429 to 018-436
018-439 WiFi Direct Setting Conflict RAP 018-440 WiFi Direct Setting IPv6 Conflict RAP
018-439 When activating the Wi-Fi Direct, the conflict setting for Wi-Fi Network Type Ad-hoc is 018-440 When activating the Wi-Fi Direct of this machine, the setting for the IPv6 mode is
detected. detected in the conflict configuration information related to the IP protocol stack.

Procedure Procedure
Advise the customer to request their network administrator to change the setting for the Wi-Fi Advise the customer to request their network administrator to change the setting for the config-
network type to Infrastructure. uration information related to the IP protocol stack to Dual or the IPv4 mode.

Status Indicator RAPs February 2017 Launch Issue

018-439, 018-440 2-180 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-441 WiFi Direct Setting 5GHz Conflict RAP 018-500, 501, 503, 504, 506, 507, 508 CA Server Error RAP
018-441 When activating the Wi-Fi Direct of this machine, the setting for the 5GHz mode is 018-500 The SSL server that is necessary for CA could not start because there was no server
detected in the conflict Wi-Fi Band. certificate or private key at an attempt to start the device.

Procedure 018-501 The device could not connect to the CA server when trying to do CA authentication.
The device has failed in communication.
Advise the customer to request their network administrator to change the setting for the Wi-Fi
band of this machine to Auto or the 2.4GHz mode.
018-503 The device received a message from the CA server and was waiting for a JRM/UI
judgment, but received no response in time.

018-504 During communication between the device and the CA server for authentication, a
mismatch in Session ID between both has occurred.

018-506 During communication between the device and the CA server, a mismatch in Field ID
between both has occurred.

018-507 The CA authentication server requested an entry of user info, and the server deter-
mined that the entered info was different.

018-508 In process of CA authentication, the device has received a server exception message
from the CA authentication server.

Procedure
Advise the customer to:
1. Make the MCU PWBA and the ESS PWBA the same in agreement info.
2. Set up the server certificate, or set the CA function to off.
3. Check the address of the CA server, or recheck the connection to the network.
4. Retry the authentication operation.
5. Enter the correct user name and password.
6. Check the status of the CA server. Reboot it if necessary.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-181 018-441, 018-500, 501, 503, 504, 506, 507, 508
018-502 SMB Login Failure RAP 018-505 SMB-DOS Protocol Error RAP
018-502 When logging in to the SMB server, it was detected that the workstations that can log 018-505 SMB user authentication failed/unable to log into SMB scanner.
in during SMB scan are limited.
Procedure
Procedure Advise the customer to contact the network administrator for the correct user name or pass-
Advise the customer to check the properties information of the specified user and check word.
whether the workstations that can log in to the server are limited.

Status Indicator RAPs February 2017 Launch Issue

018-502, 018-505 2-182 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-509 Template Parameter Conflict RAP 018-524 Invalid Device Network Setting RAP
018-509 CUI scan: an invalid job template is specified. 018-524 When DNS is not set in the device, the server name in the template is written as
FQDN, or the port for the transfer protocol that is listed in the job template is not activated in
Procedure the device (e.g. SMB, FTP).
Advise the customer to check whether the settings in the job template are correct. For exam-
ple: Procedure
1. A setting that cannot be used in the device is set. Advise the customer to:
2. The transfer repository is not set correctly. 1. Check whether the port and network related settings that are required to execute the scan
job are set correctly in the device.
3. A nonexistent template name is specified.
2. Check whether the DNS server setting is correct.
3. Check whether the port for the specified protocol is activate.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-183 018-509, 018-524
018-525 HDD full or Access Error RAP 018-526 to 018-529, 531, 532 CUI Scan Error RAP
018-525 During the CUI scan, the HDD is reported as full or has an internal error. 018-526 A CUI scan start request was received when the job template is being polled.

Procedure 018-527 Job Template Monitor Internal Error.

Perform the steps that follow:
018-528 An invalid argument request was received from the SOAP client of custom service.
1. Advise the customer to wait for a while, then perform the same operation again.
2. If the fault persists, perform the 016-210, 506, 777, 780, 798 HDD Error RAP. 018-529 During the CUI scan start process that was received from the SOAP client of custom
service, another CUI scan start request was received.

018-531 Other JRM detection errors during start-up of a CUI scan job.

018-532 Failed to create CUI scan job due to excessive overlapping of network transferred
Jobs (maximum is 3 simultaneous jobs), or there is insufficient internal source to create Jobs
(system limit).

Procedure
Advise the customer to wait for 1 minute, then perform the same operation again.

Status Indicator RAPs February 2017 Launch Issue

018-525, 018-526 to 018-529, 531, 532 2-184 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-530 Authentication Error RAP 018-543 Shared Name Error in SMB Server RAP
018-530 Authentication/DV-related error during start-up of a CUI scan job due to: 018-543 Problem with the shared name of the SMB scan server.
• DV no. of sheets limitation, DV color mode limitation or DV service use limitation.
• Use of an unregistered card. Procedure
• Job error when connecting to an external device or when obtaining authentication infor- Advise the customer to:
mation. 1. Check the shared name specified then set the correct name.
Procedure 2. Check that the user has the right to access the shared name specified.
Advise the customer to either perform the correct authentication operation or check the limita-
tions (color mode, number of sheets, services) that was set by the administrator.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-185 018-530, 018-543
018-547 SMB Scan Users Restriction RAP 018-556 HTTP Server Script Error RAP
018-547 The number of SMB scan users has exceeded the limit. 018-556 HTTP error - invalid script.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check the limit for the number of users that can connect to the shared folder. 1. Check that the drive and directory that are specified in the HTTP server that sends
2. Check whether the number of users who are concurrently using the server has exceeded scanned documents are accessible.
the maximum number. 2. Repeat the operation.

Status Indicator RAPs February 2017 Launch Issue

018-547, 018-556 2-186 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-557 HTTP Invalid Character in Filename RAP 018-558 HTTP File Not Found RAP
018-557 A file name that contains invalid characters was specified. 018-558 The HTTP directory/file name does not exist.

Procedure Procedure
Advise the customer to ensure that the file name that is specified in the scanned document Advise the customer to:
destination does not contain any invalid characters. 1. Check that the directory that is specified in the scanned document destination HTTP
server exists.
2. Check that the file name that is specified in the scanned document destination HTTP
server exists.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-187 018-557, 018-558
018-559 HTTP File Duplication Fail RAP 018-560 to 018-563 HTTP Server Login Fail RAP
018-559 Prohibit overwrite is selected for scan file name conflict. 018-560 HTTP user authentication error.

Procedure 018-561 HTTP error, the host name is incorrect, or the script storage is incorrect.
Advise the customer that when performing scan Jobs to set File Name Conflict to other than
018-562 HTTP response client error.
Cancel Job.

018-563 HTTP response server error.

Procedure
Advise the customer to:
1. Check whether the scanned document destination HTTP server is accessible from the
PC.
2. Check the login user name.
3. Check the login password.
4. Check the name of scanned document destination HTTP server.
5. Check the server path name of scanned document destination HTTP server.
6. Check the server settings.

Status Indicator RAPs February 2017 Launch Issue

018-559, 018-560 to 018-563 2-188 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-564 Host Name Solution Error in HTTP RAP 018-565 Proxy Name Solution Error in HTTP RAP
018-564 DNS resolution of the specified host name has failed. 018-565 DNS resolution of the proxy server name that is set in the device has failed.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check whether the scanned document destination HTTP server has been registered in 1. Check whether the proxy server name that is set in the device has been registered in the
the DNS. DNS.
2. Check whether it is connected to the DNS server. 2. Check whether it is connected to the DNS server.
3. Check whether the DNS server address is set. 3. Check whether the DNS server address is set.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-189 018-564, 018-565
018-566, 018-567 Server Connect Error in HTTP RAP 018-568 HTTP Server SSL Access Fail RAP
018-566 Failed to connect to the HTTP server. 018-568 An error has occurred during SSL/TLS connection.

018-567 HTTP server access error during connection, reading, writing or file closing. Procedure
Advise the customer to:
Procedure 1. Check whether the scanned document destination HTTP server is accessible from the
Advise the customer to: PC.
1. Check the network cable of the device. 2. Check whether the SSL setting of the scanned document destination HTTP server is
2. Check whether the scanned document destination HTTP server is accessible from the valid.
PC. 3. Check the name of scanned document destination HTTP server.
4. Check the server path name of scanned document destination HTTP server.

Status Indicator RAPs February 2017 Launch Issue

018-566, 018-567, 018-568 2-190 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-569 HTTP Server Certificate Fail RAP 018-570 HTTP Certificate Fail RAP
018-569 There is a problem with SSL certificate of the server. 018-570 A client certificate authentication error has occurred in the HTML server

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check whether the scanned document destination HTTP server is accessible from the 1. Check whether the scanned document destination HTTP server is accessible from the
PC. PC.
2. Check whether the SSL server certificate of the scanned document destination HTTP 2. Check whether the SSL client certificate is set correctly in the device.
server is registered in the device. 3. Check whether a valid device certificate is registered in the scanned document destina-
3. Check whether the SSL server certificate of the scanned document destination HTTP tion HTTP server.
server is valid. For example, check the items that follow:
• The certificate has not expired yet.
• The time that is set in the device is correct.
• It is not in the discard list.
• The certificate path of the SSL server certificate and import any necessary CA certif-
icate.
4. If the certificate is not registered in the scanned document destination HTTP server, dis-
able the device certificate validation.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-191 018-569, 018-570
018-571 Internal Error in Scan RAP 018-587 File Duplication Fail RAP
018-571 An internal error has occurred. 018-587 Prohibit overwrite is selected for scan file name conflict.

Procedure Procedure
Advise the customer to repeat the operation. Advise the customer to set the File Name Conflict to other than Cancel Job.

Status Indicator RAPs February 2017 Launch Issue

018-571, 018-587 2-192 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-588 Scan Filing Policy Invalid RAP 018-589 NEXTNAME File Error RAP
018-588 Invalid filing policy (when additional items are selected) was detected after connecting 018-589 NEXTNAMEDAT file access error.
with the server.
Procedure
Procedure Advise the customer that when Add is selected for File Name Conflict, check that the NEXT-
Advise the customer that when Add is selected for File Name Conflict, check that the file format NAME.DAT file is correct.
is not set to Multi-page.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-193 018-588, 018-589
018-590 Same Name Exists RAP 018-591 File Name Suffix Over Limit RAP
018-590 A file/folder with the same name was detected on the server. 018-591 The scan file name has exceeded the suffix limit value.

Procedure Procedure
Advise the customer to perform the same operation again without multiple machines accessing Advise the customer to change the file name/destination folder on the scan server. Else, move
the same folder in the same server. or delete the files in the destination folder.

Status Indicator RAPs February 2017 Launch Issue

018-590, 018-591 2-194 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-592, 018-593 Lock Folder Fail RAP 018-595 Detected User Duplication RAP
018-592 Failed to create the scan lock folder. 018-595 Two or more entries that have the same information as the currently used IC card
were found in the database of the LDAP server.
018-593 Failed to delete the scan lock folder.
Procedure
Procedure Advise the customer to make corrections so that the user entries in the database of the LDAP
Advise the customer to: server do not have the same IC card information.
1. Check if a lock directory (*.LCK) remains in the transfer destination, delete it manually
then retry the job.
2. Check whether there is a folder that has the same name as the specified name.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-195 018-592, 018-593, 018-595
018-596, 018-700 Network Error RAP 018-701 to 018-705 LDAP Protocol Errors 01 to 05 RAP
018-596 An undefined protocol error, and other errors with LDAP protocol. 018-701 LDAP protocol error 01, operation error in response to the address book inquiry.

018-700 Network stack is not initialized fail. 018-702 LDAP protocol error 02, protocol error in response to the address book inquiry.

Procedure 018-703 LDAP protocol error 03, search time is timed out in response to the address book
Advise the customer to wait for a while, then perform the same operation again. inquiry.

018-704 LDAP protocol error 04, too many search results to be processed in response to the
address book inquiry.

018-705 LDAP protocol error 05, comparison request result is false in response to the address
book inquiry.

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Status Indicator RAPs February 2017 Launch Issue

018-596, 018-700, 018-701 to 018-705 2-196 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-706 LDAP Protocol Error 06 RAP 018-707, 018-708 LDAP Protocol Errors 07 and 08 RAP
018-706 LDAP protocol error 06, comparison request result is true in response to the address 018-707 LDAP protocol error 07, the specified authentication method is not supported in
book inquiry. response to the address book inquiry.

Procedure 018-708 LDAP protocol error 08, strong authentication is required in response to the address
book inquiry.
Perform the steps that follow:
1. For a single occurrence, take no action.
Procedure
2. If the fault persists, Switch off, then switch on the machine, GP 4.
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-197 018-706, 018-707, 018-708
018-709 Active Communication is Unavailable Now Fail 018-710 to 018-714 LDAP Protocol Errors 10 to 14 RAP
RAP 018-710 LDAP protocol error 10 at address book operation (not registered in search range).
018-709 The Remote Authentication Library has detected that the device is in active communi-
cation state during remote access. 018-711 LDAP protocol error 11 at address book operation (admin limit is exceeded).

018-712 LDAP protocol error 12 at address book operation (extended function cannot be
Procedure used).
1. In case of IPv4 environment, Advise the customer to:
a. Check whether the address that is being used as the IPv4 address of the device is 018-713 LDAP protocol error 13 at address book operation (secrecy is required).
undefined, or whether it has become the Auto IP address.
b. Check if the network has been connected correctly. 018-714 LDAP protocol error 14 at Address Book operation (SASL bind in progress).
c. Check with the network administrator on whether the DHCP server address has
been exhausted. Procedure
2. In case of IPv6 environment, Advise the customer to: Verify that print jobs are printing or print a configuration report and verify that network setup
a. Check whether the address that is being used as the IPv6 address of the device has settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
been allocated with a global address that uses the network address distributed by
Y N
the IPv6 router.
Check for damage with the network connection. If there is no damage then there is a
b. Check if the network has been connected correctly. problem with the network. Inform the customer that the network requires service.
c. Check with the network administrator on whether the IPv6 router has been config-
ured correctly. There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Status Indicator RAPs February 2017 Launch Issue

018-709, 018-710 to 018-714 2-198 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-715 Kerberos Attestation Protocol Error 73 RAP 018-716 to 018-721 LDAP Protocol Errors 16 to 21 RAP
018-715 If the Kerberos authentication server and the authentication method supported by the 018-716 The server returned RFC2251 standard result message 16, at address book opera-
device do not match, error during Kerberos authentication is detected. tion (the requested attribute does not exist).

Procedure 018-717 The server returned RFC2251 standard result message 17, at address book opera-
tion (the specified attribute is not defined)
Advice the customer that:
1. If the error occurred in the case of smart card authentication, algorithm is not supported 018-718 The server returned RFC2251 standard result message 18, at address book opera-
by the device is specified by KDC.
tion (unsuitable combination).
2. In the case of password authentication, KDC does not support any of the device’s algo-
rithms. 018-719 The server returned RFC2251 standard result message 19, at address book opera-
3. KDC settings should be reviewed. Also, in the case of devices supporting FIPS, disabling tion (limit violation).
FIPS mode may correct the problem.
4. If the fault persists, reload the software, GP 9. 018-720 The server returned RFC2251 standard result message 20, the specified attribute
already exists) in response to the address book inquiry.

018-721 The server returned RFC2251 standard result message 21 (syntax error of the speci-
fied attribute value) in response to the address book inquiry.

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-199 018-715, 018-716 to 018-721
018-722 GCP Network Fail RAP 018-723, 018-740 GCP Certification Fail RAP
018-722 A network-related error has occurred during HTTP communication with Google 018-723 A connection certificate error has occurred during HTTP communication with Google
server. server.

Procedure 018-740 A connection certificate error has occurred during communication through XMPP pro-
tocol with Google server.
Perform the steps that follow:
1. Advise the customer to confirm the network connection status, network settings status
with the system administrator.
Procedure
2. If the fault persists, reload the software, GP 9. Perform the steps that follow:
1. Advise the customer to confirm with the network administrator the correct root CA certifi-
cate is present, certificate authentication settings are correct.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

018-722, 018-723, 018-740 2-200 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-724 GCP SSL Connection Fail RAP 018-725 Kerberos Attestation Protocol Error 22 RAP
018-724 Connection error of SSL has occurred during HTTP communication with Google 018-725 The user Kerberos password has expired.
server.
Procedure
Procedure Advise the customer that the user Kerberos password set on the Kerberos server has expired,
Perform the steps that follow: it is necessary to ask the server administrator to extend the expiration date of the password.
1. Advise the customer to confirm with the network administrator the network (SSL Commu-
nication) connection status and SSL settings status.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-201 018-724, 018-725
018-726 Kerberos Attestation Protocol Error 70 RAP 018-727 Kerberos Attestation Protocol Error 71 RAP
018-726 A higher CA certificate in the user SmartCard is not registered with the device. 018-727 The certificate in the user SmartCard is incorrect (rejected by the Kerberos server).

Procedure Procedure
Advise the customer to check if a higher CA certificate in the user SmartCard is registered with Advise the customer to check if the certificate in the user SmartCard is valid. If it has become
the device. If not, register it with the device. invalid or expired, renew it, or if the Kerberos server prohibits the use of the certificate, it is nec-
essary to ask the server administrator to authorise the server to permit it.

Status Indicator RAPs February 2017 Launch Issue

018-726, 018-727 2-202 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-728 Kerberos Attestation Protocol Error 72 RAP 018-729, 730, 738, 739, 743, 744, 745, 746 GCP Network Fail
018-728 The Kerberos server KDC certificate is incorrect (the root CA certificate is not regis- RAP
tered with the device; the KDC certificate has expired; or the KDC certificate address is differ-
018-729 A time-out error has occurred during HTTP communication with Google server.
ent from that written on the certificate.)
018-730 An other network-related internal error has occurred during HTTP communication with
Procedure Google server.
Advise the customer to:
1. Check if the root CA certificate of KDC certificate is registered with the device. If not, reg- 018-738 A network-related error has occurred during communication through XMPP protocol
ister the root CA certificate. with Google server.
2. If the KDC certificate has expired, renew the Kerberos server KDC certificate
018-739 A network-related internal error has occurred during communication through XMPP
3. Check that the Kerberos server address set on the device is the same as that written on
protocol with Google server.
the Kerberos server KDC certificate. If they are different, change the Kerberos server
address set on the device, or check the Kerberos server KDC certificate. In this case,
018-743 A network related (proxy connection) error has occurred when communicating with
there is a possibility of a wrong setting or Kerberos server impersonation.
Google server via HTTP.

018-744 A network related (DNS name resolution) error has occurred when communicating
with Google server via HTTP.

018-745 A network related (proxy connection) error has occurred when communicating with
Google server via XMPP protocol.

018-746 A network related (DNS name resolution) error has occurred when communicating
with Google server via XMPP protocol.

Procedure
Perform the steps that follow:
1. Advise the customer to check the network connection status, settings status as the net-
work might be congested.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-203 018-728, 018-729, 730, 738, 739, 743, 744, 745, 746
018-731 GCP HDD Limit Fail RAP 018-732 to 018-736 LDAP Protocol Errors 32 to 36 RAP
018-731 Job is aborted because there is not enough capacity in the HDD. 018-732 LDAP protocol error 32 at address book operation (applicable object does not exist).

Procedure 018-733 LDAP protocol error 33 at address book operation (wrong alias).
Perform the steps that follow:
018-734 LDAP protocol error 34 at address book operation (wrong DN format).
1. Advise the customer to check the HDD available capacity, and free up space. Print again
after executing all print jobs which are being spooled. 018-735 LDAP protocol error 35 at address book operation (object is terminated).
2. If the fault persists, reload the software, GP 9.
018-736 LDAP protocol error 36 at address book operation (cannot refer to alias).

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Status Indicator RAPs February 2017 Launch Issue

018-731, 018-732 to 018-736 2-204 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-737, 018-741 GCP Other Fail RAP 018-747 Server Not Found in SMB RAP
018-737 Other internal error has occurred during GCP module processing. 018-747 During scanner (Scan to PC) SMB transfer, either there was a name resolution failure
at WINS/NetBIOS broadcast, or the port of file sharing service is blocked (failed to establish
018-741 Other internal error has occurred during GCP module (XMPP library) processing. TCP/IP session).

Procedure Procedure
Perform the steps that follow: Advise the customer to:
1. Advise the customer to check the settings. 1. Check the Communication Environment:
2. If the fault persists, reload the software, GP 9. Check that network communication between the transfer destination SMB server and this
machine is available, by the performing the steps that follow:
a. Network cable connection.
b. If the transfer destination address is specified using IP Address, check whether the
IP address is correct.
c. Check with the System Administrator on whether the SMB related ports are blocked
(whether there are blocked ports at the transfer destination server, between the MFD
and the server, etc.)
2. Check the SMB Server:
Check the network settings that follow to check if the computer operates as an SMB
server:
a. Whether the SMB related ports are blocked by software, such as anti-virus or a fire
wall, on the server.
3. Check the Resolution Server Name:
Check the network settings that follows to check if the computer operates as an SMB
server:
a. For communication that goes beyond the subnet and the server name is 15 charac-
ters or shorter, check the WINS server settings and check whether the server name
address can be resolved correctly.
4. If there is no problem, login to the SMB server from another PC using the same user
name and check whether a file can be written to the same storage destination on that
SMB server. If write is possible, try to perform the same operation again from the
machine.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-205 018-737, 018-741, 018-747
018-748, 018-750 to 018-754 LDAP Protocol Errors 48, 50 to 018-749 LDAP Protocol Error 49 RAP
54 RAP 018-749 There is a LDAP (Lightweight Directory Access Protocol) error (the specified authenti-
cation certificate is invalid).
018-748 LDAP protocol error 48 at address book operation (authentication denied).

018-750 LDAP protocol error 50 at address book operation (user does not have access privi- Procedure
leges)). Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
018-751 LDAP protocol error 51 at address book operation (busy). valid network settings.
Y N
018-752 LDAP protocol error 52 at address book operation (cannot be processed). Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
018-753 LDAP protocol error 53 at address book operation (execution denied).
There is a problem with the LDAP setups on the machine or with the remote LDAP server.
018-754 LDAP protocol error 54 at address book operation (loop detected). Ask the customer to re-verify user name and password to be used for authentication to cancel
incorrect search login name. Check with the network administrator to verify authentication set-
Procedure ting of server side when the status is not improved.
Verify the machine LDAP setups. If the check is OK, there may be a problem with the remote
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates LDAP server.
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Status Indicator RAPs February 2017 Launch Issue

018-748, 018-750 to 018-754, 018-749 2-206 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-755 Server Connection Error in SMB RAP 018-756 Server Login Response Time-out in SMB RAP
018-755 There is no response from the server and failure to establish TCP/IP session. 018-756 Unable to receive a response from the server within the specified time during the
scanner (scan to PC) SMB authentication.
Procedure
Advise the customer to: Procedure
1. Check the transfer destination server, the router that exists between the multifunction Advise the customer to:
device and the server, and the anti-virus software, fire wall software, etc. 1. Check if the transfer destination server belongs to the Active Directory domain, check for
2. If there is no problem, login to the SMB server from another PC using the same user delays in the communication between transfer destination server and Domain Controller
name and check whether a file can be written to the same storage destination on that by the method that follows:
SMB server. If write is possible, try to perform the same operation again from the a. Check whether it is taking a long time to access the transfer destination server from
machine. a PC client.

NOTE: If the situation does not improve, it is highly likely that there is a problem occurring b. If it is taking a long time, consult with the System Administrator.
at the server. 2. If there is no problem, login to the SMB server from another PC using the same user
name and check whether a file can be written to the same storage destination on that
SMB server. If write is possible, try to perform the same operation again from the
machine.

NOTE: If the situation does not improve, there is a possibility of bad connection status in
the customers environment. Advise them to consult with the System Administrator.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-207 018-755, 018-756
018-757 Host Name Solution Error in SMB RAP 018-758, 018-759 Picture Preservation or File Name Error
018-757 The system has failed to resolve the SMB server name of the SMB that is specified as RAP
the transfer destination during scanning (scan to PC).
018-758 There is a problem with either, the image storage location, the file name or the speci-
fied storage location does not exist on the server.
Procedure
Advise the customer to: 018-759 The specified storage location or file name contains restricted characters.
1. For communication that goes beyond the subnet, check the DNS server settings and
check whether the server name address can be resolved correctly. Procedure
2. If there is no problem, login to the SMB server from another PC using the same user Advise the customer to:
name and check whether a file can be written to the same storage destination on that 1. Check whether the storage location is correct.
SMB server. If write is possible, try to perform the same operation again from the 2. Check whether the specified file name is one that can be created on the SMB server.
machine.
3. Check whether the storage destination or file name of the scan image that is set at the
main unit contains restricted characters.

Status Indicator RAPs February 2017 Launch Issue

018-757, 018-758, 018-759 2-208 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-760 DFS Link Error in SMB RAP 018-761 Out of Server Memory in SMB RAP
018-760 The specified storage location gets linked to other shared folder during scanner (scan 018-761 The memory at the storage destination PC was detected to have ran out during scan-
to PC) SMB transfer as it is set to Distributed File System (DFS). ner (scan to PC) SMB transfer.

Procedure Procedure
Advise the customer to check the settings of the distributed file system (DFS) with the system Advise the customer to:
administrator. 1. Check whether the usage condition at the storage destination PC has caused all the
memory to be used.
2. Terminate the applications that are currently not in use.
3. Check the memory usage status and perform upgrades to increase the memory.
4. Reboot the server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-209 018-760, 018-761
018-762 Server Response Time-out in SMB RAP 018-763 Character Convert Error in SMB RAP
018-762 The response from the storage destination PC has too long and caused a time-out 018-763 The character code conversion process in the multifunction device has failed during
during scanner (scan to PC) SMB transfer. scanner (scan to PC) SMB transfer.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check whether an anti-virus software is operating at the storage destination PC. If operat- 1. Check whether the server name, shared name, path name, etc. contains machine-depen-
ing, reduce the number of document copies to make the transmission file smaller. dent characters such as (special symbol), (number symbol), IV (roman numeral), etc.
2. Check that there is no cable unplugged or any issues with the router or the hub in the net- 2. If necessary, edit so that the name no longer contain any machine-dependent characters.
work route. Re-run the scanning job.
3. If the fault continues, refer to GP 15 Obtaining Audit and Device Logs, then escalate the
problem to 2nd Level support.

Status Indicator RAPs February 2017 Launch Issue

018-762, 018-763 2-210 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-764 LDAP Protocol Errors 64 to 69 and 71 RAP 018-770 LDAP Protocol Error 70 RAP
018-764 LDAP protocol error 64 at address book operation (naming violation). 018-770 LDAP protocol error 70 at Address Book operation (search result is too large).

018-765 LDAP protocol error 65 at address book operation (object class specification error). Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
018-766 LDAP protocol error 66 at address book operation (entries other than termination can-
settings are indicated. The printer is operational or the configuration report indicates
not be executed). valid network settings.
Y N
018-767 LDAP protocol error 67 at Address Book operation (cannot be executed at RDN).
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
018-768 LDAP protocol error 68 at address book operation (the specified entry already exists).
Ask the customer to retry search with narrower search target by changing search condition/
018-769 LDAP protocol error 69 at address book operation (object class cannot be changed). search start position in Address Book internal data. If the check is OK, there may be a problem
with the remote LDAP server.
018-771 LDAP protocol error 71 at address book operation (influence on multiple DSA).

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-211 018-764, 018-770
018-772 Shared Name Not Found in Server RAP 018-773 Shared Name Error in Server RAP
018-772 The shared name that was set does not exist on the transfer destination server during 018-773 The Shared Name that was set at the transfer destination contains restricted charac-
scanner (scan to PC) SMB transfer. ters during scanner (Scan to PC) SMB transfer, or the permission was not set for the specified
Shared Name during scanner (Scan to PC) SMB transfer with a Macintosh destination.
Procedure
Advise the customer to check whether the shared name that is set at the main unit exists on Procedure
the transfer destination PC. Advise the customer to:
1. Check whether the shared name that is set at the main unit contains restricted characters.
2. Check whether the beginning or the end of the shared name that is set at the main unit
contain any blank space.
3. Check whether the shared name that is set at the main unit is only specified by a period.
4. If the transfer destination is a Macintosh, the permission setting must be changed for the
user of the shared folder. For the settings, check with the System Administrator.

Status Indicator RAPs February 2017 Launch Issue

018-772, 018-773 2-212 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
018-780, 018-782 to 018-784 LDAP Protocol Errors 80 and 018-781 LDAP Protocol Error 81 RAP
82 to 84 RAP 018-781 LDAP protocol error 81 at address book operation (cannot connect to server).
018-780 LDAP protocol error 80 at address book operation (an unknown error has occurred).
Procedure
018-782 LDAP protocol error 82 at address book operation (program error or SASL authentica- Advise the customer to:
tion error). 1. Check if the network cable is connected.
2. If the network cable is connected, check the start up state of the target request server.
018-783 LDAP protocol error 83 at address book operation (outgoing message encoding
3. Check whether the shared name that is set at the main unit is only specified by a period.
error).
4. Check that the server name is correct.
018-784 LDAP protocol error 84 at address book operation (incoming message decoding
error).

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-213 018-780, 018-782 to 018-784, 018-781
018-785 LDAP Protocol Error 85 RAP 018-786 to 018-797 LDAP Protocol Errors 86 to 97 RAP
018-785 LDAP protocol error 85 at address book operation (search time-out). 018-786 LDAP protocol error 86 at address book operation (an unknown authentication
method has been specified).
Procedure
018-787 LDAP protocol error 87 at address book operation (error in definition of search filter).
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings. 018-788 LDAP protocol error 88 at address book operation (instruction canceled).
Y N
018-789 LDAP protocol error 89 at address book operation (an incorrect parameter was
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service. passed).

018-790 LDAP protocol error 90 at address book operation (insufficient memory).

Ask the customer to retry search with narrower search target by changing search condition/
search start position in Address Book internal data. Ask the customer to verify the machine
018-791 LDAP protocol error 91 at address book operation (server connection prohibited).
LDAP setups. If the check is OK, there may be a problem with the remote LDAP server.

018-792 LDAP protocol error 92 at address book operation (unsupported function).

018-793 LDAP protocol error 93 at address book operation (result is not returned).

018-794 LDAP protocol error 94 at address book operation (result no longer exist).

018-795 LDAP protocol error 95 at address book operation (result still exists).

018-796 LDAP protocol error 96 at address book operation (client loop detected).

018-797 LDAP protocol error 97 at address book operation (maximum hop number for refer-
ence is exceeded).

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

Status Indicator RAPs February 2017 Launch Issue

018-785, 018-786 to 018-797 2-214 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
021-210, 211, 212 USB IC Card Reader Error RAP 021-214 USB IC Card Reader Encryption Setting RAP
021-210 USB IC card reader connection error. 021-214 Failure in the USB IC card reader encryption settings.

021-211 The USB IC card reader is broken. Procedure

Perform the steps that follow:
021-212 USB IC card reader activation failure.
1. Switch off, then switch on the machine, GP 4.
Procedure 2. Advise the customer that the encryption settings of the connected USB IC card reader are
wrong. Connect a USB IC card reader that has never been used before, or one that has
had its encryption settings initialized as factory default settings to the machine. Switch off,
then switch on the machine, GP 4.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Check the wiring between the card reader and the machine. Ensure the USB connector is
fully seated.
2. Switch off, then switch on the machine, GP 4.
3. If the fault persists, advise the customer that the card reader is faulty.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-215 021-210, 211, 212, 021-214
021-401 USB IC Card Reader Connection Error RAP 021-500 EP Accessory Job Exclusion RAP
021-401 USB IC card reader connection status is incorrect. 021-500 When the fax send billing function is enabled, the errors that follow occurred:
• There was an attempt to start up a job for accessory billing in the middle of a fax send job
Procedure operation.
• There was an attempt to start up a Fax send Job in the middle of a Job for accessory bill-
ing operation. This fault is not detected when the fax send billing function is disabled.
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
Advise the customer to wait for the current running job to complete, and then restart the job.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Advise the customer to disconnect the USB IC card reader that caused this error to occur
from the USB connector.

Status Indicator RAPs February 2017 Launch Issue

021-401, 021-500 2-216 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
021-501 Invalid URL Detected RAP 021-502, 503, 504 Couldn’t Resolve Proxy Name RAP
021-501 The server URL is grammatically incorrect. 021-502 Proxy server address resolution error.

Procedure 021-503 Server address resolution error.

Perform the steps that follow:
021-504 Server connection error.
1. Switch off, then switch on the machine, GP 4.
2. Advise the customer to check the URL of the EP server. Procedure
Advise the customer to:
1. Check the connection of the LAN cable.
2. Check the DNS server address settings.
3. Check the default gateway settings.
4. Check the subnet mask settings.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-217 021-501, 021-502, 503, 504
021-505, 021-506 SSL Error RAP 021-507 Unauthorized Proxy Access RAP
021-505 An error has occurred during SSL/TLS handshake. 021-507 Authentication of the proxy server has failed.

021-506 The SSL certificate of the server is invalid. Procedure

Advise the customer to:
Procedure 1. Check the EP proxy server authentication user.
Switch off, then switch on the machine, GP 4.
2. Check the EP proxy server authentication password.
3. If the problem persists after checking the settings, there may be a network failure or the
proxy server settings may have changed/failed. Contact the Network Administrator.

Status Indicator RAPs February 2017 Launch Issue

021-505, 021-506, 021-507 2-218 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
021-508, 520, 521 Host/Proxy Connection Timed Out RAP 021-509, 515, 516, 522 Invalid Message Detected RAP
021-508 Communication time-out has occurred. 021-509 The server detected an invalid message.

021-520 CA communication error. 021-515 Invalid product code.

021-521 CA communication time-out. 021-516 Invalid serial number.

Procedure 021-522 Certificate library error.

Advise the customer to:
1. Check the connection of the LAN cable.
Procedure
Switch off, then switch on the machine, GP 4.
2. Check the default gateway settings.
3. Check the subnet mask settings.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-219 021-508, 520, 521, 021-509, 515, 516, 522
021-510, 021-511 SOAP Fault RAP 021-512, 513, 514, 517, 518, 519 Installation Conflict RAP
021-510 Recall status mismatch (EP system). 021-512 Already has EP-SV installed on the EP system.

021-511 Installation status mismatch (EP system) 021-513 Already has EP-DX installed on the EP system.

Procedure 021-514 Already has EP-TRESS installed on the EP system.

For information only. No service action required.
021-517 Communication failure with the EP center.

021-518 An internal error has occurred in the server.

021-519 High load status detected in the EP center.

Procedure
Advise the customer to check with the EP Center for the EP contract status, registration status
and system operation status.

Status Indicator RAPs February 2017 Launch Issue

021-510, 021-511, 021-512, 513, 514, 517, 518, 519 2-220 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
021-523 Internal Error RAP 021-524 to 012-527 Communications Error RAP
021-523 Software failure where processing can still continue was detected. 021-524 Installation status mismatch.

Procedure 021-525 Recall status mismatch.

Perform the steps that follow:
021-526 Communication library error.
1. If the SOAP port has stopped, Advise the customer to restart it.
2. If the fault persists, switch off, then switch on the machine, GP 4. 021-527 An invalid message was received from the server.

Procedure
Switch off, then switch on the machine, GP 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-221 021-523, 021-524 to 012-527
021-528, 021-529 Communication Settings RAP 021-530, 012-531 Update Server Error RAP
021-528 Communication setting error. 021-530 The software update server has detected an internal error.

021-529 The latest version is detected (software update). 021-531 The software update server has detected a large load on itself.

Procedure Procedure
Perform the steps that follow: Advise the customer to:
1. Switch off, then switch on the machine, GP 4. 1. Wait a while, then operate again.
2. If the fault persists, Advise the customer to check with the EP Center for the EP contract 2. If the fault persists, Advise the customer to check with the EP Center for the EP contract
status, registration status and system operation status. status, registration status and system operation status.

Status Indicator RAPs February 2017 Launch Issue

021-528, 021-529, 021-530, 012-531 2-222 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
021-532 to 021-535 Unsupported ROM Set RAP 021-700 Accessory Failure RAP
021-532 An unsupported set of ROM versions is detected. 021-700 EP accessory - service canceled by USB accessory failure or disconnect.

021-533 The user cannot do an update. Procedure

Perform the steps that follow:
021-534 An unsupported sub module is detected.
1. Check dC122 fault history for 021-210, 021-211 or 021-212 faults. If any of the faults is
021-535 An unsupported accessory is detected. listed, perform the relevant RAP.
2. If none of the faults are listed, reload the software, GP 9.
Procedure
Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-223 021-532 to 021-535, 021-700
021-701 Accessory Preparing RAP 021-732, 941, 943, 945 EP Accessory Error RAP
021-701 While the USB-connected accessory is being started, but is not yet ready, a job has 021-732 EP accessory error - card was missing, insufficient fee paid or insufficient card value.
been started and has failed.
021-941 EP accessory - scan service paused by disable.
Procedure
021-943 EP accessory - print service paused by disable.
Perform the steps that follow:
1. Advise the customer to wait for a minimum of 3 minutes for the USB accessory to start, 021-945 EP accessory - service paused by disable.
then re-run the job
2. If the fault persists, reload the software, GP 9. Procedure
Perform the steps that follow:
1. Advise the customer to insert a Xerox card, copy card or cash into the accessory, and
ensure that there are sufficient fees or card value.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

021-701, 021-732, 941, 943, 945 2-224 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
021-733, 942, 944, 946 EP Accessory Color Error RAP 021-947, 948, 949 Subtractive Accessory Disable (Scan)
021-733 EP accessory service canceled by color mode restriction. RAP
021-947 The remaining amount that the subtractive accessory has is insufficient (scan service
021-942 EP accessory - scan service paused by color mode restriction. paused by subtractive accessory disable).

021-944 EP accessory - print service paused by color mode restriction.

021-948 The remaining amount that the subtractive accessory has is insufficient (print service
paused by subtractive accessory disable).
021-946 EP accessory - service paused by color mode restriction.
021-949 The remaining amount that the subtractive accessory has is insufficient (service
Procedure paused by subtractive accessory disable).
Perform the steps that follow:
1. Advise the customer to operate the color restriction key SW to allow color or replace the Procedure
card with another card that does not reach its upper limit in color mode. Advise the customer that in the case of dispenser, to insert a card that has a remaining rate
2. If the fault persists, reload the software, GP 9. enough to continue the job. In the case of coin kit, to add a necessary amount of money to con-
tinue the job.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-225 021-733, 942, 944, 946, 021-947, 948, 949
Status Indicator RAPs February 2017 Launch Issue
021-733, 942, 944, 946, 021-947, 948, 949 2-226 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
023-500 UI ROM Download Fail RAP 023-600, 023-601 UI Key Error RAP
023-500 Panel ROM data write processing error detection. 023-600 A hard key on the panel has been found to be held down for one or more consecutive
minutes.
Procedure
023-601 The touch panel has been found to be held down for one or more consecutive min-
utes.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Procedure
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause For information only, no service action necessary.
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Reload the software, GP 9.
2. If the fault persists, install a new UI console assembly, PL 1.1A Item 4 C400 or PL 1.1B
Item 4 C405.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-227 023-500, 023-600, 023-601
Status Indicator RAPs February 2017 Launch Issue
023-500, 023-600, 023-601 2-228 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-322, 024-323 SEEPROM Refurbish RAP 024-340 to 024-360 IOT-ESS Communication Fail 1 RAP
024-322 A backup data read error was detected. 024-340 MCU-ESS Communication Fail 1.

024-341 MCU-ESS Communication Fail 2.

024-323 When restore was requested, it was detected that the backup data did not exist.
024-342 MCU-ESS Communication Fail 3.
Procedure
024-343 MCU-ESS Communication Fail 4.

024-345 MCU-ESS Communication Fail 5.

WARNING
024-346 MCU-ESS Communication Fail 6.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 024-347 MCU-ESS Communication Fail 7.
death or injury. Moving parts can cause injury.
024-348 MCU-ESS Communication Fail 8.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 024-349 MCU-ESS Communication Fail 9.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL 024-350 MCU-ESS Communication Fail 10.
18.2 Item 4 are securely connected. Make sure all surface mounted modules on both
PWBAs are securely connected. 024-351 MCU-ESS Communication Fail 11.
3. Reload the software, GP 9. 024-352 MCU-ESS Communication Fail 12.
4. If the fault persists, install new components as necessary:
024-353 MCU-ESS Communication Fail 13.
• MCU PWBA, PL 18.2 Item 24.
• ESS PWBA, PL 18.2 Item 4. 024-354 MCU-ESS Communication Fail 14.

024-355 MCU-ESS Communication Fail 15.

024-356 MCU-ESS Communication Fail 16.

024-357 MCU-ESS Communication Fail 17.

024-358 MCU-ESS Communication Fail 18.

024-359 MCU-ESS Communication Fail 19.

024-360 MCU-ESS Communication Fail.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Make sure all surface mounted modules on both
PWBAs are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install new components as necessary:
• MCU PWBA, PL 18.2 Item 24.
• ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-229 024-322, 024-323, 024-340 to 024-360
024-361 Invalid IOT Paper Size Group RAP 024-362, 024-363 Page Sync Illegal Start or Stop RAP
024-361 The paper size group setting in the ESS does not match the paper size group data 024-362 Page-sync occurred before video output preparation was complete.
detected by the MCU.
024-363 Page-sync completion error during video output.
Procedure
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL 1. Switch off, then switch on the machine, GP 4.
18.2 Item 4 are securely connected. Make sure all surface mounted modules on both 2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
PWBAs are securely connected. 18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
3. Enter special boot mode, GP 16. Perform the NVRAM INIT MODE routine. are securely connected.
4. Reload the software, GP 9. 3. Reload the software, GP 9.
5. If the fault persists, install new components as necessary: 4. If the fault persists, install new components as necessary:
• MCU PWBA, PL 18.2 Item 24. • MCU PWBA, PL 18.2 Item 24.
• ESS PWBA, PL 18.2 Item 4. • ESS PWBA,PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

024-361, 024-362, 024-363 2-230 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-364 DMA Transfer Fail RAP 024-365 Overflow on Loop Back Write RAP
024-364 DMA transfer error. Reduction/enlargement was not completed even though the spec- 024-365 The extended data exceeded the reserved buffer size.
ified data was entered.
Procedure
Procedure This fault is currently not displayed. No service action necessary.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure the connectors on the hard disk are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install new components as necessary:
• MCU PWBA, PL 18.2 Item 24.
• ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-231 024-364, 024-365
024-366 JBIG Library Other Fail RAP 024-367 Decompress Other Fail RAP
024-366 Not in use now. 024-367 Incorrect line synchronization was detected.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Update to the most recent firmware, GP 9. 2. Ensure the connectors on the hard disk are securely connected.
3. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. 3. Format the hard disk drive, refer to dC355 Hard Disk Diagnostics.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

024-366, 024-367 2-232 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-368 PCI Error RAP 024-370 Marker Code Detection Fail RAP
024-368 PCI access error occurred due to a faulty PCI bus. 024-370 Marker code detection error. During enlarge, when the file was enlarged only by the
specified size, the end code (FF02) cannot be found in the compressed data.
Procedure
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. Ensure the connectors on the hard disk are securely connected. 1. Switch off, then switch on the machine, GP 4.
3. Format the hard disk drive, perform dC355 Hard Disk Diagnostics. 2. Change the Print mode (Normal/High Quality/High Resolution). Inform the customer of
any print mode setting changes.
4. Reload the software, GP 9.
3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
4. Format the hard disk drive, refer to dC355 Hard Disk Diagnostics.
5. Reload the software, GP 9.
6. If the fault persists, install new components as necessary:
• MCU PWBA, PL 18.2 Item 24.
• ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-233 024-368, 024-370
024-371 to 024-373, 024-375 MCU-ESS Communication Fail 024-376 MCU-ESS Communication Fail 3 RAP
2 RAP 024-376 Occurs when a break in connection is detected at the loopback terminal of the image
signal line.
024-371 An illegal instruction for IOT port number, time-out time, pointer, or transfer size was
detected.
Procedure
024-372 An illegal instruction for IOT port number, time-out time, pointer, or transfer size was
detected.
WARNING
024-373 When a message packet is sent from the controller, the ACK packet from the IOT can- Ensure that the electricity to the machine is switched off while performing tasks that do
not be received within the specified time after the specified number of retries. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
024-375 An illegal instruction for IOT port number, time-out time, pointer, or transfer size was Perform the steps that follow:
detected.
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
Procedure
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
WARNING 3. Check the video harness assembly between the ESS PWBA and the ROS, PL 2.1 Item 1.
4. Reload the software, GP 9.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 5. If the fault persists, install new components as necessary:
death or injury. Moving parts can cause injury. • MCU PWBA, PL 18.2 Item 24.
Perform the steps that follow: • ESS PWBA, PL 18.2 Item 4.
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install new components as necessary:
• MCU PWBA, PL 18.2 Item 24.
• ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

024-371 to 024-373, 024-375, 024-376 2-234 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-600 to 024-614 Counter Repair RAP 024-615 MCU Unsupported Drum Shut Off RAP
024-600 The billing master counter is automatically repaired. 024-615 The IOT was detected to be of a version that does not support Drum Shut Off.

024-601 The billing backup counter 1 is automatically repaired. Procedure

For information only, no service action necessary.
024-602 The billing backup counter 2 is automatically repaired.

024-603 The SW key master counter is automatically repaired.

024-604 The SW key backup counter 1 is automatically repaired.

024-605 The SW key backup counter 2 is automatically repaired.

024-606 Billing meter type is automatically repaired (ESS SEEP repaired).

024-607 Billing meter type is automatically repaired (ESS NVM repaired).

024-608 Billing meter type is automatically repaired (MCU NVM repaired).

024-609 Billing count type is automatically repaired (ESS SEEP repaired).

024-610 Billing count type is automatically repaired (ESS NVM repaired).

024-611 Billing count type is automatically repaired (MCU NVM repaired).

024-612 Modal break point is automatically repaired (ESS SEEP repaired).

024-613 Modal break point is automatically repaired (ESS NVM repaired).

024-614 Modal break point is automatically repaired (MCU NVM repaired).

Procedure
For information only, no service action necessary.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-235 024-600 to 024-614, 024-615
024-616 to 024-621 Serial/Product Number Restore RAP 024-700 Memory Shortage or No Hard Disk RAP
024-616 Serial number master was restored automatically. 024-700 A job that could not be printed due to insufficient system memory or hard disk not
installed was received.
024-617 Serial number backup 1 was restored automatically.
Procedure
024-618 Serial number backup 2 was restored automatically.

024-619 Product number master was restored automatically. WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
024-620 Product number backup 1 was restored automatically.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
024-621 Product number backup 2 was restored automatically.
Perform the steps that follow:
Procedure 1. Ensure that the connectors from the hard disk drive, PL 18.2 Item 91 to the ESS PWBA,
PL 18.2 Item 4 are securely connected.
For information only, no service action necessary.
2. If the fault persists, install a new hard disk drive, PL 18.2 Item 91.

Status Indicator RAPs February 2017 Launch Issue

024-616 to 024-621, 024-700 2-236 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-701 Invalid Instruction of Face Inversion RAP 024-702 Paper Jam RAP
024-701 Job cancellation due to invalid invert instruction. 024-702 Job cancellation due to paper jam.

Procedure Procedure
Advise the customer to use paper that is within specification. Refer to GP 26 Media Specifica- 1. Check the fault history for other active jam related fault codes, dC125.
tions. 2. Clear the paper jam, then rerun the print job.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-237 024-701, 024-702
024-704 Denshi-Pen Error While Printing RAP 024-705 Forced Annotation Template Fail RAP
024-704 An error has occurred when document is output from Denshi-Pen. 024-705 The specified Forced Annotation template cannot be found in the device.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Advise the customer to delete the document, reload and re-try the job.
2. If the fault persists, reload the software, GP 9. 2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

024-704, 024-705 2-238 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-706 Denshi-Pen Print Condition Error RAP 024-707 Duplex Inversion Prohibited RAP
024-706 Attempted to print the document specified with Denshi-Pen when forced analog 024-707 A duplex print was instructed for paper with paper type/size that cannot be used in
watermark or force hybrid watermark is set. Duplex/Invert.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to set the device to temporarily cancel forced printing. 1. Advise the customer to use paper that is within specification or to print simplex. Refer to
2. If the fault persists, reload the software, GP 9. GP 26 Media Specifications.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-239 024-706, 024-707
024-708 Duplex Inversion Prohibited (Face Down) RAP 024-742 Booklet Over Count RAP
024-708 A face down output instruction was received for duplex/invert prohibited paper. 024-742 Printed booklet sheets over count.

Procedure Procedure
Perform the steps that follow: Reload the software, GP 9.
1. Advise the customer to use paper that is within specification or to print face up. Refer to
GP 26 Media Specifications.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

024-708, 024-742 2-240 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-746, 024-747 Print Request Failure RAP 024-748 Bates Numbering Digit Exceeded RAP
024-746 The paper type specified by the job is incompatible with options such as paper tray, 024-748 The number of Bates numbering digits are exceeded.
output tray or automatic 2 sided print/staple.
Procedure
024-747 The specified combination of parameters (stored file size, paper size, paper tray,
Perform the steps that follow:
duplex command, output tray) cannot be executed or continued.
1. Advise the customer to reduce the number of documents to less than the user-specified
number or reduce the number of numbering digits.
Procedure
2. If the fault persists, reload the software, GP 9.
Advise the customer to use the correct print parameters.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-241 024-746, 024-747, 024-748
024-910, 946, 959 Tray 1 Size Mismatch RAP 024-911, 912, 913, 947, 948, 949, 960, 961, 962 Option
024-910 Size mismatch tray 1, measured length mismatch. Feeder Size Mismatch RAP
024-911 Tray 2 size mismatch option feeder, measured length mismatch.
024-946 Tray 1 out of place.
024-912 Tray 3 size mismatch option feeder, measured length mismatch.
024-959 Tray 1 size mismatch.
024-913 Tray 4 size mismatch option feeder, measured length mismatch.
Procedure
024-947 Tray 2 option feeder out of place.

WARNING 024-948 Tray 3 option feeder out of place.

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 024-949 Tray 4 option feeder out of place.
death or injury. Moving parts can cause injury.
Perform the steps that follow: 024-960 Tray 2 size mismatch.
1. Advise the customer to:
024-961 Tray 3 size mismatch.
a. Use paper that is within specification. Refer to GP 26 Media Specifications.
b. Ensure the paper in tray 1, PL 9.1 Item 1, is the correct size for the job. 024-962 Tray 4 size mismatch.
c. Ensure tray 1 is fully inserted.
2. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine. Procedure
3. Perform the OF 7 Registration Sensor RAP. Perform the steps that follow:
4. If the fault persists, reload the software, GP 4. 1. Ensure that the paper is within specification. Refer to GP 26 Media Specifications.
2. Ensure the option feeder tray is loaded with the correct size for the job.
3. Ensure the tray is fully inserted.
4. Check the paper size mechanism and actuators, PL 10.3 on the relevant tray. Install new
components as necessary.
5. Refer to WD 16. Check the wiring between the relevant option size switch assembly and
the option feeder PWBA. Repair the harness as necessary.
6. Install a new components as necessary:
• Option size switch assembly, PL 10.1 Item 11.
• Option feeder PWBA, PL 10.1 Item 10.
7. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

024-910, 946, 959, 024-911, 912, 913, 947, 948, 949, 2-242 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-914 to 024-919, 942, 943, 955, 956, 957 Invalid Faults 1 024-920 Face Down Tray 1 Full RAP
RAP 024-920 The paper tray if full.
024-914 Tray 6 size mismatch option feeder, measured length mismatch.
Procedure
024-915 Tray 7 size mismatch option feeder, measured length mismatch. Perform the OF 3 Exit Tray Full RAP.

024-916 Finisher stackermix full stack.

024-917 Stacker tray staple set over count.

024-919 Face up tray closed.

024-942 Copy booklet sheets count over.

024-943 Booklet low staple.

024-955 Tray 6 empty.

024-956 Tray 7 empty.

024-957 Interposer empty.

Procedure
Shown for information only. No service action necessary.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-243 024-914 to 024-919, 942, 943, 955, 956, 957, 024-920
024-923, 924, 925 Toner End of Life RAP 024-933, 940, 941 Drum End of Life RAP
024-923 The yellow toner cartridge is empty. 024-933 The yellow CRU xerographic development assembly is at the end of life.

024-924 The magenta toner cartridge is empty. 024-940 The magenta CRU xerographic development assembly is at the end of life.

024-925 The cyan toner cartridge is empty. 024-941 The cyan CRU xerographic development assembly is at the end of life.

Procedure Procedure
Enter Diagnostics, GP 1. Select dC135 HFSI Counter. Compare the last installation of the rele- Enter Diagnostics, GP 1. Select dC135 HFSI Counter. Compare the last installation of the rele-
vant toner cartridge with the current page count to determine the number of prints/copies pro- vant CRU xerographic development assembly with the current page to determine the number
duced from the toner cartridge. The relevant toner cartridge is at end of life. of prints/copies produced from the CRU xerographic development assembly. The relevant
Y N CRU xerographic development assembly is at end of life.
Perform ADJ 6.1 Color Toner Density Sensors Cleaning. Make a color print or copy. The Y N
fault persists. Switch off the machine, GP 4. Remove the relevant CRU xerographic development
Y N assembly. Clean the contacts on the transfer CRUM connector assembly, PL 8.1 Item 1
Perform SCP 5 Final Actions. and the corresponding contacts on the CRU xerographic development assembly. Install
the CRU xerographic development assembly. Switch on the machine, GP 4. Make a color
Install a new color toner density (CTD) sensor assembly, PL 6.1 Item 14. Make a color print or copy. The fault persists.
print or copy. The fault persists. Y N
Y N Perform SCP 5 Final Actions.
Perform SCP 5 Final Actions.
Reload the software, GP 9. Make a color print or copy. The fault persists.
Reload the software, GP 9. Make a color print or copy. The fault persists. Y N
Y N Perform SCP 5 Final Actions.
Perform SCP 5 Final Actions.
Install a new MCU PWBA, PL 18.2 Item 24.
Install a new MCU PWBA, PL 18.2 Item 24.
Install a new relevant CRU xerographic development assembly, PL 8.1.
Install a new relevant toner cartridge, PL 5.1.

Status Indicator RAPs February 2017 Launch Issue

024-923, 924, 925, 024-933, 940, 941 2-244 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-934 Paper Type Mismatch RAP 024-939 OHP Type Mismatch RAP
024-934 The fed paper is different from that specified in the controller (plain paper and heavy- 024-939 Paper type mismatch. the system is shut down if transparencies with borders are
weight cannot be recognized). detected regardless of the paper type setting in the controller.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Load the specified media. 1. Check the UI settings, ensure that the MSI tray is selected and the correct media used.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL 2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs 18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected. are securely connected.
3. Reload the software, GP 9. 3. Reload the software, GP 9.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-245 024-934, 024-939
024-950 Tray 1 Empty RAP 024-951 to 024-953 Option Feeder Empty RAP
024-950 Tray 1 is empty. 024-951 Tray 2 option feeder tray is empty.

Initial Actions 024-951 Tray 3 option feeder tray is empty.

024-951 Tray 4 option feeder tray is empty.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Initial Actions
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Procedure death or injury. Moving parts can cause injury.
NOTE: The no paper sensor is integral to the registration chute assembly, PL 15.2 Item 1.

Enter dC330, code 071-101, tray 1 no paper sensor. Manually activate the tray 1 no paper sen-
Procedure
sor. The display changes. Perform the OF 4 550 Option No Paper Sensor RAP.
Y N NOTE: The no paper sensor is integral to the 550 Option main feed assembly, PL 10.2 Item 1.
Check the tray 1 no paper sensor. Refer to GP 11 How to Check a Sensor. If necessary,
install a new tray 1 no paper sensor.

If the fault persists, install new components as necessary:

• Tray 1 no paper sensor, PL 15.2.
• ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

024-950, 024-951 to 024-953 2-246 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
024-954, 024-958 MSI Tray Fault RAP 024-963, 024-9967 to 024-985 Invalid Faults 2 RAP
024-954 The MSI tray is empty. 024-963 Finisher punch dustbox full.

024-958 MSI paper size mismatch. 024-967 Different width mix paper detect..

Initial Actions 024-968 Stapler/punch batting.

024-969 Different width mix punch.

WARNING
024-970 Tray 6 out of place.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
024-971 Tray 7 out of place.
death or injury. Moving parts can cause injury.
• Switch off, then switch on the machine, GP 4. 024-972 Tray 6 size mismatch.
• Advise the customer to use paper that is within specification. Refer to GP 26 Media Spec-
ifications. 024-973 Tray 7 size mismatch.
• Advise the customer to ensure the paper in the MSI tray is the correct size for the job.
024-974 Interposer tray size mismatch.
Procedure
024-975 Copy booklet sheets counts over.
Enter dC330, code 071-100, MSI no paper sensor. Manually activate the MSI no paper sensor,
PL 13.2 Item 4. The display changes. 024-976 Finisher staple status NG.
Y N
Check the MSI no paper sensor, refer to GP 11 How to Check a Sensor. If necessary 024-977 Stapler feed ready fail.
install a new MSI no paper sensor, PL 13.2 Item 4.
024-978 Booklet stapler NG.
If the fault persists, install new components as necessary:
• MSI no paper sensor, PL 13.2 Item 4. 024-979 Stapler near empty.
• MCU PWBA, PL 18.2 Item 24.
024-980 Finisher stacker tray full.

024-981 Finisher top tray full.

024-982 Stacker lower safety warning.

024-984 Booklet low staple F.

024-985 SMH stop check.

Procedure
Shown for information only. No service action necessary.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-247 024-954, , 024-963, 024-9967 to 024-985
024-965, 024-966 ATS/APS RAP
024-965 The paper specified for printing is not loaded in the tray (automatic tray size/automatic
paper size mode).

024-966 The paper specified for printing cannot be detected (automatic tray size/automatic
paper size mode).

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Reload the relevant paper tray.
2. If the fault persists, perform the steps that follow:
a. Switch off, then switch on the machine, GP 4.
b. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA,
PL 18.2 Item 4 are securely connected. Ensure all surface mounted modules on
both PWBAs are securely connected.
c. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

024-965, 024-966 2-248 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
025-596, 025-597 HDD Diagnostics RAP
025-596 An NG occurred when HDD fail forecast of diagnostics was executed.

025-597 An error occurred when HDD initialization of diagnostics was executed.

Procedure
Perform the 016-210, 506, 777, 780, 798 HDD Error RAP.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-249 025-596, 025-597
Status Indicator RAPs February 2017 Launch Issue
025-596, 025-597 2-250 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
026-400 USB Host Connection Number Exceeded RAP 026-402 Changed IOT Speed RAP
026-400 The number of machines that are connected to the USB Host Port of this machine has 026-402 The IOT has started the print at a low speed.
exceeded the maximum permissible number of connections.
Procedure
Procedure For information only, no service action necessary.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. NOTE: When printing at full speed becomes impossible because the internal temperature of
the machine has increased, the IOT resumes printing at low speed according to the instruction
2. Advise the customer to disconnect some of the machines that are connected to this USB
host port and ensure that the number of connected machines are below the maximum from the controller. The user can continue printing at low speed while waiting until the tempera-
ture is lowered.
permissible number of connections.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-251 026-400, 026-402
026-700 LDAP Protocol Error RAP 026-701 Address Book Request Overflow RAP
026-700 It was detected that the error response returned from the server does not exist in the 026-701 The software in the machine was subjected to a large amount of simultaneous
LDAP protocol definitions. address queries from multiple machine panel and Web UI input devices. The processing
capacity of the JRM directory service has been exceeded.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer that this fault is caused when the server uses an undefined LDAP Perform the steps that follow:
protocol that is not supported by the machine. Correct any mistakes in server settings or 1. Advise the customer that when performing simultaneous queries on the address book in
client operation. the machine from multiple machine panel and Web UI input devices, lower the query
2. If the fault persists, reload the software, GP 9. interval.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

026-700, 026-701 2-252 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
026-702 Address Book Directory Service Overflow RAP 026-703 Abort With Logout RAP
026-702 The JRM directory service, which is an internal software of the machine, has simulta- 026-703 Authentication is canceled when adding documents during faxing or scanning.
neously received two or more requests for the same operation.
Procedure
Procedure Advise the customer make it impossible for authentication to be cancelled at additional docu-
Reload the software, GP 9. ment loading.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-253 026-702, 026-703
026-704 DocuWorks Error RAP 026-705 DocuWorks Short of Memory RAP
026-704 In process of operating DocuWorks decomposer, there has occurred; a syntax error, 026-705 In process of operating DocuWorks decomposer, lack of memory has been detected.
use of an undefined command, a parameter error, damage to DocuWorks file, or an internal
error of DocuWorks decomposer. Procedure
Advise the customer:
Procedure 1. Change print mode from High Resolution to Standard or from Standard to High Speed.
Advise the customer print from DocuWorks viewer by use of printer driver (ART-EX, PCL, etc.).
2. Print from DocuWorks viewer by use of printer driver (ART-EX, PCL, etc.).

Status Indicator RAPs February 2017 Launch Issue

026-704, 026-705 2-254 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
026-706, 026-707 DocuWorks Error RAP 026-708 URL Data Over Size RAP
026-706 DocuWorks decomposer has processed a DocuWorks document printing of which is 026-708 The size of a scan to URL job has exceeded the upper limit of the size of scanned
prohibited. data per job.

026-707 In the processing of a security-protected DocuWorks file, either of the password set Procedure
on the UI panel and the XPJL specified password (set in ContentsBridge utility) does not
Advise the customer:
match.
1. Reduce a resolution send parameter (image-to-send quality) then re-send the job.
Procedure 2. Reduce a magnification send parameter, then re-send the job.
Advise the customer: 3. Increase the maximum file accumulated data size.
1. Enter the correct password.
2. Enter Full Access Password, etc. from DocuWorks viewer then disable printing prohibited.
Print using printer driver (ART-EX, PCL, etc.).

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-255 026-706, 026-707, 026-708
026-709 URL HDD Full RAP 026-710 S/MIME Unsupported Cipher RAP
026-709 The HDD partition for accumulated scan to URL data has become full, causing the job 026-710 The device has received a S/MIME encrypted mail that is encrypted by an unsup-
to fail. ported encryption method.

Procedure Procedure
For information only, no service action necessary. Advise the customer to wait for approxi- Perform the steps that follow:
mately one day until an automatic deletion of documents makes space available. Then re-run 1. Advise the customer:
the job. a. Ask the sender of the S/MIME encrypted mail to encrypt the mail by the encryption
method (3DES), then re-send it.
b. Set FIPS140 Authentication Mode of the device to off.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

026-709, 026-710 2-256 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
026-711 Multi-Page File Size RAP 026-712 HTTP Out Job Overlap Error RAP
026-711 The upper limit size of the multi-page file format generated in scan service has been 026-712 The high compression/OCR processing module has detected that a job that specifies
exceeded. high compression/OCR processing and is to be taken out using HTTP has started while
another job to be sent via the network is undergoing high compression/OCR processing.
Procedure
Advise the customer: Procedure
1. Reduce the resolution level (scanned-image quality), then re-run the job. For information only, no service action necessary. Advise the customer that as a job specifying
high compression/OCR processing is in progress, wait until the job is complete before running
2. Reduce the number of documents, then re-run the job.
another job.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-257 026-711, 026-712
026-718 PS Print Instruction Fail RAP 026-719 Internal Error in Scan RAP
026-718 An erroneous combination of print parameters selected (finishing, paper size, paper 026-719 An internal error has occurred.
tray, Duplex instructions, output tray) prevents the device from running the job.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer retry the same operation.
1. Advise the customer correctly set finishing, paper size, paper tray, duplex instructions, 2. If the fault persists, reload the software, GP 9.
and output tray options, then re-run the job.
2. Perform the 016A Scan to Network Error Entry RAP.
3. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

026-718, 026-719 2-258 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
026-720 to 026-723 Media Error RAP 026-724, 026-725 Remote Download File Error RAP
026-720 The media does not have enough space available. 026-724 The size of the remote download file reported from the EP center is different from that
of the actual downloaded file.
026-721 An attempt to access media has failed.
026-725 The checksum of the remote download file reported from the EP center does not
026-722 The media is not formatted. match that of the downloaded file.

026-723 An attempt to access media has failed. Procedure

Advise the customer that it is necessary to check the size of the file registered with the EP cen-
Procedure ter and the size stored in the SW repository.
Advise the customer:
1. Check that the media exists where scanned documents will be sent.
2. Check that the PC can access the media where scanned documents will be sent.
3. Check that a file can be created in a specified storage.
4. Check that the media is neither removed nor reinserted while being referred to or that dur-
ing that time, other media is not inserted.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-259 026-720 to 026-723, 026-724, 026-725
026-726 Inconsistent Options RAP 026-727 Media Filepath Fail RAP
026-726 The device configuration info included in XPJL does not match the actual configura- 026-727 The storage path with the specified character string length (including the filename)
tion. cannot be created in the media.

Procedure Procedure
Advise the customer set up the device configuration info on the printer driver screen so that it Advise the customer shorten the specified storage location or the filename.
can match the actual configuration.

Status Indicator RAPs February 2017 Launch Issue

026-726, 026-727 2-260 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
026-728, 026-729 WSD Scan Network Error RAP 026-730 Tray Paper Size Not Detected RAP
026-728 An error occurred during communication with the WSD scan client. WSD scan client 026-730 The paper size of the paper tray selected is unknown.
cancelled the job.
Procedure
026-729 An error occurred during communication with the WSD scan client. WSD scan client
Ensure the paper guides in the selected tray are set correctly.
cancelled the job or a scan from the DADF was performed from an application other than Win-
dows fax and scan.

Procedure
Advise the customer:
1. Check whether the transfer destination WSD scan client and the machine are able to
communicate via the network. For example:
• Check whether the WSD scan client has enough free capacity.
• Check the connection of the network cable.
2. When using DADF, perform the scan using Windows Fax & Scan or change to the platen
to perform the scan.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-261 026-728, 026-729, 026-730
026-731 to 026-733 PJL Fail RAP 026-734 PJL Diag Mode RAP
026-731 The PIN number that is specified by PJL command is different from the number that is 026-734 Unable to transition to the PJL Diag Mode.
calculated from the machine’s serial number.
Procedure
026-732 The print count that is specified by PJL command has exceeded the machine’s total
Advise the customer:
impression meter value by +100.
1. Ensure that the job has completed, then try again.
026-733 The password that is specified by PJL command is different from the one that is set in 2. After completing a panel operation, wait at least 1 minute before starting the download
the machine. operation.

Procedure
Advise the customer correct the PIN number, print count or password that is specified by PJL
Command, then try again.

Status Indicator RAPs February 2017 Launch Issue

026-731 to 026-733, 026-734 2-262 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
026-739 Waiting Scan Job Deleted RAP
026-739 When there are paused scan jobs during the successful completion of a login/logout.

Procedure
For one occurrence, take no action. If the fault persists, reload the software, GP 9.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-263 026-739
Status Indicator RAPs February 2017 Launch Issue
026-739 2-264 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-442, 443, 444 Duplicate IP Address 1 RAP 027-445 Illegal IP Address RAP
027-442 IPv6 - stateless auto setting IP address 1 is duplicated. 027-445 IPv6 - manually set IP address is invalid.

027-443 IPv6 - stateless auto setting IP address 2 is duplicated. Procedure

Perform the steps that follow:
027-444 IPv6 - stateless auto setting IP address 3 is duplicated.
1. Advise the customer change the IPv6 (Manual Setting Address) of this device to the IPv6
address that can be used as the self-machine address.
Procedure
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
Perform the steps that follow:
1. Advise the customer either change the IPv6 Stateless Auto Setting Address 1, 2 or 3 of
this device or the IPv6 address of the other device on the network.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-265 027-442, 443, 444, 027-445
027-446 Duplicate IP Address 2 RAP 027-447 Duplicate IP Address 3 RAP
027-446 IPv6 - automatically set IP address is duplicated. 027-447 IPv6 - link local IP address is duplicated.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer change the IPv6 (Manual Setting Address) of this device to the IPv6 1. Advise the customer change the IPv6 Link Local Address of this device or the IPv6
address that can be used as the self-machine address. address of the other device on the network.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP. 2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

027-446, 027-447 2-266 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-452 Duplicate IP Address 4 RAP 027-500 SMTP Server Fail for Mail IO RAP
027-452 A PC with the same IP address exists on the network. 027-500 SMTP server address resolution fail for mail IO.

Procedure Procedure
Perform the steps that follow: Advise the customer:
1. Advise the customer change the duplicated IP address of the PC. 1. Check with the System Administrator that the mail server has been launched and the
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP. environment is already used for other purposes (such as for PC).
2. Check that a correct SMTP server address is reflected in the device setting list:
a. When the SMTP server address is specified using IP address, set a correct IP
address.
b. When the SMTP server address is specified using FQDN, check that the FQDN
name is correct. Also check that a correct DNS server address is set for the device,
and set a correct IP address.
c. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-267 027-452, 027-500
027-501 POP Server Fail for Mail IO RAP 027-502 POP Authentication Fail for Mail IO RAP
027-501 Incorrect POP server name was detected. 027-502 Incorrect POP Server authentication information was detected.

Procedure Procedure
Advise the customer: Perform the steps that follow:
1. Check with the System Administrator that the mail server has been launched and the 1. Advise the customer specify the correct POP server authentication information.
environment is already used for other purposes (such as for PC). 2. Perform the 027-501 POP Server Fail for Mail IO RAP, then Advise the customer to spec-
2. Check that a correct POP server address is reflected in the device setting list: ify a correct POP User Name.
a. When the POP server address is specified using IP address, set a correct IP 3. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
address.
b. When the POP server address is specified using FQDN, check that FQDN name is
correct. Also check that a correct DNS server address is set for the device, and set a
correct IP address.
c. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

027-501, 027-502 2-268 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-503, 533, 773, 785, 786 Server Communication Timeout 027-504 Server Communication Timeout RAP
RAP 027-504 Unexpected response received from server.
027-503 Time to communicate with the POP server ran out (after connection to the server).
Procedure
027-533 An internal error has occurred during SMB scan Perform the steps that follow:
1. Advise the customer establish the name and version of the server that is in use or if out-
027-773 Time to communicate with the SMTP server ran out (after connection to the server). sourcing, the name of the provider. It is possible to trace a server provider by using the
Host Name that is listed in the 220 response (the very first packet) from the mail server.
027-785 Response timeout occurs from the destination WebDAV server. 2. Refer to the SMTP Communication Protocol Report, then check whether any 4XX or 5XX
error responses were notified from the server. If any 4xx or 5xx errors are noted, this indi-
027-786 WebDAV server timeout is answered.
cates that the problem could be on the server side. Refer to the Google search engine
example below, then use the information obtained from step 1 to search the Web for trou-
Procedure bleshooting information and then and perform the corrective actions..
Advise the customer: Search engine: Google
1. wait for a while, then perform the operation again. Search result: Exchange 2007 transport access permission model. Reason: The Sender
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP. that is specified in the MAIL FROM field of the SMTP protocol does not have the access
permission to set up the user so that they can read or write in a file or folder in the speci-
fied destination.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-269 027-503, 533, 773, 785, 786, 027-504
027-513 SMB Scan Client Access RAP 027-514 Host Name Solution Error in SMB RAP
027-513 In scan to SMB, the user has no right to access the SMB server. 027-514 Unable to resolve host name during SMB scan.

Procedure Procedure
Advise the customer: Advise the customer:
1. Check if the specified user has read/write access in a file or folder in the specified desti- 1. Check the connection to the DNS.
nation. 2. Check whether the SMB server name of the transfer destination has been registered in
2. Check if there are any folders with the same name as the specified file name. the DNS.

Status Indicator RAPs February 2017 Launch Issue

027-513, 027-514 2-270 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-515 DNS Server Setup in SMB RAP 027-516 Server Connection Error in SMB RAP
027-515 The DNS server was not set for DSN access during SMB scan. 027-516 Problem with connection to server during SMB scan.

Procedure Procedure
Advise the customer: Advise the customer to:
1. Set the DNS server address. 1. Check that network communication between the transfer destination SMB server and this
2. set the SMB server address of the transfer destination using IP address. device is available, by checking:
a. The connection of network cables.
b. The TCP/IP settings.
c. For communication through port 137 (UDP), port 138 (UDP) and port 139 (TCP).
2. Check the network settings that follow to see if the computer operates as an SMB server.
a. Check that the file sharing service for Microsoft network is enabled.
b. Check that NetBIOS over TCP/IP is enabled in the TCP/IP settings.
c. Check the file sharing service (communications through port 137 (UDP), port 138
(UDP) and port 139 (TCP) is allowed in the firewall settings.
3. For communication that goes beyond the subnet, check the WINS server settings and
check whether the server name address can be resolved correctly.
4. Check whether the NetBIOS interface device at the transfer destination SMB server has
started.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-271 027-515, 027-516
027-518 Login Name or Password Error in SMB RAP 027-519 Scanning Picture Preservation Place Error RAP
027-518 Login name or a password error in SMB. 027-519 Scan image storage destination or file name specification error during scanner (save
to PC) SMB transfer.
Procedure
Advise the customer to check the password that was set for the shared folder. Procedure
Advise the customer to:
1. Check if the storage destination is correct.
2. Check if a prohibited character was detected in the specified storage destination or file
name.
3. Check if the specified storage destination is linked to a different shared folder due to the
distributed file system (DFS).
4. Check for the settings of the distributed file system (DFS) with the system administrator.

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027-518, 027-519 2-272 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-520 SMB File Name Acquisition Failure RAP 027-521 File Name Suffix Limit Over in SMB RAP
027-520 Unable to obtain the file/folder name on the SMB scan server. 027-521 The SMB scan file name/folder name suffix has exceeded the limit value.

Procedure Procedure
Switch off, then switch on the machine, GP 4. Advise the customer to change the file name/destination folder on the SMB scan server. Else,
move or delete the files in the destination folder.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-273 027-520, 027-521
027-522 File Creation Failure in SMB RAP 027-523 Lock Folder Creation Failure in SMB RAP
027-522 Failed to create an SMB scan file. 027-523 Failed to create an SMB scan lock folder.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check if the specified file name already exists on the server. 1. Manually delete the lock directory (*.LCK) from the transfer destination.
2. Check if the specified file name is in use. 2. Check whether a folder with the same name as the specified name already exists.
3. Check if the specified file name already exists as a directory.
4. Check if a prohibited character was detected in the specified file name.
5. Check that the specified file name can be created in the storage destination.
6. Check whether the specified file name is being used by another user.
7. Check if a file or folder with the same name as the specified file name exists.

Status Indicator RAPs February 2017 Launch Issue

027-522, 027-523 2-274 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-524 Folder Creation Failure in SMB RAP 027-525, 027-527 File Delete Failure in SMB RAP
027-524 Failed to create an SMB scan folder. 027-525 Failed to delete an SMB scan file.

Procedure 027-527 Failed to delete an SMB scan folder.

Advise the customer to check if a file or folder with the same name as the specified name
exists on the SMB server. Procedure
Advise the customer to check whether the file in the specified storage destination is being used
by another user.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-275 027-524, 027-525, 027-527
027-526 Lock Folder Delete Failure in SMB RAP 027-528 Data Write Failure to SMB Server RAP
027-526 Failed to delete an SMB scan lock folder. 027-528 The storage destination on the SMB scan data server has no free space.

Procedure Procedure
Advise the customer to manually delete the lock directory (*.LCK) from the transfer destination, Advise the customer to check that the storage destination has enough free space.
then retry the job.

Status Indicator RAPs February 2017 Launch Issue

027-526, 027-528 2-276 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-529 Data Read Failure From SMB Server RAP 027-530 File Name Duplicate Failure in SMB RAP
027-529 Unexpected error of the SMB scan data server. 027-530 Cancel Job is selected for SMB scan instead of File Name Conflict.

Procedure Procedure
Advise the customer to log in to the SMB server from another PC using the same user name Advise the customer to set File Name Conflict instead of Cancel Job.
and check whether they can write a file into the same storage destination on that SMB server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-277 027-529, 027-530
027-531 SMB Scan Filing Policy Injustice RAP 027-532 NEXT NAME DAT File Access Error in SMB RAP
027-531 Incorrect SMB scan filing policy (when additional items are selected). 027-532 A file access error has occurred during scanner (save to PC) SMB transfer.

Procedure Procedure
Advise the customer to check that the file format is not set to Multi-page when Add is selected Advise the customer to check that the NEXTNAME.DAT file is correct when Add is selected for
for File Name Conflict. File Name Conflict.

Status Indicator RAPs February 2017 Launch Issue

027-531, 027-532 2-278 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-543 SMB Server Name Specification Error RAP 027-547, 027-548 SMB Protocol Errors 1 RAP
027-543 The SMB server (NetBIOS) name specification is incorrect. 027-547 SMB protocol error (4-007), the scan domain name specification is incorrect.

Procedure 027-548 SMB protocol error (4-008), the scan user name specification is incorrect
Advise the customer to check that the server name of the SMB server is correct.
Procedure
Advise the customer to have the system administrator set the domain name and user name
correctly.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-279 027-543, 027-547, 027-548
027-549, 027-572 to 027-576 SMB Protocol Error 4-009 RAP 027-564 SMB Protocol Error 4-024 RAP
027-549 SMB protocol error (4-009), the specification of password is incorrect. 027-564 SMB protocol error (4-024), the host is missing.

027-572 SMB protocol error (4-032), incorrect parameter. Procedure

Advise the customer to:
027-573 SMB protocol error (4-033), incorrect character code.
1. Check that the authentication server and the device can communicate through the net-
027-574 SMB protocol error (4-034), incorrect data size. work (check the network group, TCP/IP settings, check the communication at Port No.
137 (UDP)/Port No. 138 (UDP)/Port No. 139 (TCP)).
027-576 SMB protocol error (4-036), incorrect domain data size. 2. If the authentication server and the device are connected to different subnets, check that
the device has settings that can resolve the address of the authentication server.
Procedure 3. Check if the NetBIOS over TCP/IP has become enabled at the authentication server set-
Advise the customer to perform the operation again. tings:
a. Check if the authentication server and the device can resolve the addresses from
the WINS server.
b. Check if the authentication server and the device can resolve the addresses from
the DNS server.
4. Check if the NetBIOS over TCP/IP has become enabled at the authentication server set-
tings.
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and
139 are not blocked.

Status Indicator RAPs February 2017 Launch Issue

027-549, 027-572 to 027-576, 027-564 2-280 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-565, 027-578 SMB Protocol Errors 2 RAP 027-566 SMB Protocol Error 4-026 RAP
027-565 SMB protocol error (4-025), cannot connect. 027-566 SMB protocol error (4-026), the library has not been initialized.

027-578 SMB protocol error (4-038), communication timeout has occurred. Procedure
Advise the customer to check if the SMB client has been started.
Procedure
Advise the customer to check that the authentication server and the device can communicate
through the network (check the network group, TCP/IP settings, check the communication at
Port No. 137 (UDP)/Port No. 138 (UDP)/Port No. 139 (TCP).

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-281 027-565, 027-578, 027-566
027-569 SMB (TCP/IP) Not Started RAP 027-584 SMB Protocol Error 4-044 RAP
027-569 SMB (TCP/IP) is not started 027-584 SMB protocol error (4-044), authentication server common security mode is operat-
ing.
Procedure
Advise the customer to check that SMB (TCP/IP) is enabled. Procedure
Advise the customer to set the authentication server to Windows other than Win95/Win98/Me.

Status Indicator RAPs February 2017 Launch Issue

027-569, 027-584 2-282 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-585 SMB Protocol Error 4-045 RAP 027-586 SMB Protocol Error 4-046 RAP
027-585 SMB protocol error (4-045), login not available time period detected by the controller 027-586 SMB protocol error (4-046), the password has expired.
software.
Procedure
Procedure Advise the customer to to obtain a valid password from the system administrator.
Advise the customer to check with the system administrator for the time period when logging in
is allowed.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-283 027-585, 027-586
027-587 SMB Protocol Error 4-047 RAP 027-588, 027-589 SMB Protocol Errors 3 RAP
027-587 SMB protocol error (4-047), the password must be changed. 027-588 SMB protocol error (4-048), the user account is disabled.

Procedure 027-589 SMB protocol error (4-049), the user account is locked out.
Advise the customer to request the system administrator to disable the change password at
next login setting. Procedure
1. Advise the customer to request the system administrator to enable the user account.
2. If the fault persists, refer to GP 15 Obtaining Audit and Device Logs, then escalate the
problem to 2nd Level support.

Status Indicator RAPs February 2017 Launch Issue

027-587, 027-588, 027-589 2-284 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-590 SMB Protocol Error 4-050 RAP 027-591 SMB Protocol Error 4-051 RAP
027-590 SMB protocol error (4-050), the user account has expired. 027-591 SMB protocol error (4-051), the user account is restricted. Blank password is not
allowed.
Procedure
Advise the customer to obtain a valid user account from the system administrator or request Procedure
the system administrator extend the validity period of the account. Advise the customer to request the system administrator set a user password.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-285 027-590, 027-591
027-600 External Print Check Mode Error RAP 027-700 Mail Address Domain Error RAP
027-600 External print check mode error. 027-700 The domain of the destination mail address is designated as a prohibited domain.

Procedure Procedure
Switch off, then switch on the machine, GP 4. Advise the customer to check that the domain of the destination mail address is not designated
as a prohibited domain.

Status Indicator RAPs February 2017 Launch Issue

027-600, 027-700 2-286 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-701 Disconnected Network Cable RAP 027-702 to 027-709 Certificate for Addresses Error RAP
027-701 In external authentication, the disconnected cable is detected. 027-702 No certificate for the destination exists (before connection to the server).

Procedure 027-703 The certificate for the destination expired (before connection to the server).
Ensure the network cable is connected correctly.
027-704 The certificate for the destination is not reliable (before connection to the server).

027-705 The certificate for the destination existed on a list of revoked certificates (before con-
nection to the server).

027-706 No device certificate exists (before connection to the server).

027-707 The device certificate expired (before connection to the server).

027-708 The device certificate is not reliable (before connection to the server).

027-709 The certificate for the destination existed on a list of revoked certificates (before con-
nection to the server).

Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Store the correct certificate for the destination in the device. Check the items that fol-
low:
i. That the term for which the certificate is valid.
ii. The device’s time is correct.
b. Check the certification path for the destination certificate and import the necessary
CA certificate.
c. Store in this device a destination certificate that is not on the list of revoked certifi-
cates.
d. Check that the mail address written on the device certificate is the same as that set
up on the device.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-287 027-701, 027-702 to 027-709
027-710 to 027-715 S/MIME Mail Error RAP 027-716 Unsigned Mail Receipt Was Rejected RAP
027-710 The mail I/O received S/MIME mail even though S/MIME was disabled. 027-716 Prohibited unsigned mail was detected. All the S/MIME unsigned mails (including
standard mails and S/MIME encrypted mails) are discarded.
027-711 SMIME mail sender certificate retrieval error.
Procedure
027-712 Invalid S/MIME mail sender certificate error.
Perform the steps that follow:

027-713 Receive S/MIME tampered mail deleted. 1. Advise the customer to disable the flag that prohibits receiving of unreliable mail.
2. Reload the software, GP 9.
027-714 S/MIME mail sender impersonation error. 3. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

027-715 S/MIME encrypted mail is not registered in the device.

Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Enable S/MIME setting in the device.
b. Register the sender certificate in the device or change the mailer options so that the
S/MIME signature mails from the sender will be sent with the certificate.
c. Check that the signature bearer of the CA certificate is registered in the device.
d. Check that the mail address written on the device certificate is the same as that set
up on the device.
e. Check that the appropriate certificate is registered and is set as the S/MIME certifi-
cate in the device.
2. Advise the customer that the sender needs to send a mail that is signed with a valid certif-
icate because the sender certificate has expired.
3. Advise the customer that the device may be blocking the attacks.
4. Reload the software, GP 9.
5. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

027-710 to 027-715, 027-716 2-288 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-717 No MX Record at DNS RAP 027-720, 027-721 Extension Server Error RAP
027-717 An enquiry was sent to the DNS server for the MX record, but it cannot be obtained. 027-720 Server for application interface cannot be found or the DNS could not be resolved dur-
ing web service interface.
Procedure
027-721 Application interface destination during web service interface - not found.
Advise the customer to:
1. Check with the DNS server administrator on the existence of DNS/MX record.
Procedure
2. Check that the DNS server settings of the device is set correctly.
Perform the steps that follow:
1. Advise the customer to check that the DNS server address is set correctly. Check that the
PC running the application interface is registered in DNS.
2. Reload the software, GP 9.
3. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-289 027-717, 027-720, 027-721
027-722 Extension Server Timeout RAP 027-723 Extension Server Authentication Fail RAP
027-722 Application interface- timeout during web service interface. 027-723 Application interface during web service interface - authentication failure.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer: 1. Advise the customer to check the user name and password to be entered for creating a
a. That if a number of documents is specified for scanning, scan one document and job flow.
store it. 2. If the fault persists, reload the software, GP 9.
b. That when scanning and storing are successful, change the application interface
timeout value. If scanning and storing are not successful, perform step c.
c. To check that the scan document can be uploaded from the PC browser. When
uploading is successful, change the application interface timeout value.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

027-722, 027-723 2-290 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-724, 725, 726 Extension Server Access Fail RAP 027-727 Extension Server Parameters RAP
027-724 Application interface during web service interface - access failure. 027-727 Application interface during web service - invalid parameter.

027-725 Application interface during web service interface - job operation failure. Procedure
Perform the steps that follow:
027-726 Application interface during web service interface - unknown job status.
1. Advise the customer to check the parameters for creating a job flow.
Procedure 2. If the fault persists, reload the software, GP 9.
Perform the steps that follow:
1. Advise the customer to check that the application interface is working correctly.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-291 027-724, 725, 726, 027-727
027-728 Extension Server File Exceeded RAP 027-730 SMTP Mail Division Error RAP
027-728 The number of files requested to be sent exceeded the maximum number of files that 027-730 A mail was split in linking to the system.
can be sent during web service interface (this occurs when a single-page document is being
stored). Procedure
Advise the customer to:
Procedure 1. Increase the preset pagination value.
Perform the steps that follow:
2. Reduce the number of original pages scanned.
1. Advise the customer to set a job so that the maximum number of files that can be sent will
not be exceeded.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

027-728, 027-730 2-292 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-732 Server Access Error RAP 027-733 Server SSL Error RAP
027-732 Job template server access error. 027-733 The SSL setting for the job template server did not become enabled.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check that the server disk is normal and has free space, and then retry the operation. 1. Check that the SSL setting for the job template server is enabled.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-293 027-732, 027-733
027-734 Server Certificate Error RAP 027-735 Device SSL Configuration Error RAP
027-734 The SSL setting for the job template server did not become enabled. 027-735 When SSL transfer was instructed, the SSL setting of the device is disabled.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Using the HTTPS protocol, check whether the job template server is accessible from the 1. Enable the SSL settings of the device.
PC. 2. Specify HTTP as the transfer protocol.
2. Check whether the SSL server certificate of the job template server is registered in the
device.
3. Check whether the SSL server certificate of the job template server is valid. For example,
check t hat:
a. The certificate has not expired yet.
b. The time that is set in the device is correct.
c. It is not in the discard list.
d. The certificate path of the SSL server certificate and import any necessary CA certif-
icate.
4. If the certificate is not registered in the job template server, disable the device certificate
validation.

Status Indicator RAPs February 2017 Launch Issue

027-734, 027-735 2-294 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-736 Device Certificate Error RAP 027-737 Template Server Read Error RAP
027-736 When server certificate validation is instructed, the server certificate validation of the 027-737 An error was received from the server to a FTP command ’TYPE A’, ’LIST’, or ’RETR’.
device is disabled.
Procedure
Procedure Perform the steps that follow:
Advise the customer to: 1. Advise the customer to check that Read Authorization is established for the storage desti-
1. Enable the server certificate validation settings of the device. nation server directory set as a resource.
2. Disable the server certificate validation setting during transfer. 2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-295 027-736, 027-737
027-739 Invalid Template Server Path RAP 027-740 Template Server Login Error RAP
027-739 An error was received from the server to the FTP command ’CWD’. 027-740 Login to the FTP Server failed.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to request the system administrator to set the resource of the stor- 1. Advise the customer to check the user information:
age destination path from the client PC. a. Set the log-in name and password in the job template file storage destination.
2. If the fault persists, reload the software, GP 9. b. From some other PC connected to the network, check that they can log in with the
relevant account.
c. From a client PC, set a login name and password as a resource
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

027-739, 027-740 2-296 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-741 Template Server Connect Fail RAP 027-742 HDD File System Full RAP
027-741 The system failed in obtaining data connection or list data using the FTP command 027-742 The HDD was full when writing to a local HDD job template or when writing temporary
‘LIST’. work files.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Reload the software, GP 9. 1. Advise the customer to:
2. If the fault persist, perform the 016A Scan to Network Error Entry RAP. a. Wait a while then try again as scanned images may cause the HDD to be full.
b. Delete the files in the HDD.
2. If the fault persists, perform the 016-210, 506, 777, 780, 798 HDD Error RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-297 027-741, 027-742
027-743 Template Server Install Error RAP 027-744 Template Server Error 1 RAP
027-743 The address format of the job template pool server is incorrect. 027-744 An error occurred while calling the DNS resolution library.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to set the parameters related to the job template pool server. 1. Advise the customer to check the connection to the DNS and whether the job template
2. If the fault persists, reload the software, GP 9. pool server domain name has been registered in the DNS.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
3. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

027-743, 027-744 2-298 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-745 Template Server Error 2 RAP 027-746 Job Template Pool Server Not Ready RAP
027-745 The job template pool server address cannot be resolved (the DNS address is not 027-746 The port of the protocol specified in job template pool server settings has not started.
set).
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to start the port of the protocol (FTP client or SMB) specified in job
1. Advise the customer to set the DNS address or set the job template pool server address template pool server settings.
using IP address. 2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP. 3. Reload the software, GP 9.
3. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-299 027-745, 027-746
027-750 Fax Document Incongruent RAP 027-751 Job Template Analysis Error RAP
027-750 Transfer instruction when internet fax transfer is prohibited, or scan and printer docu- 027-751 Instruction analysis error.
ment print instruction during interruption.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to re-examine the contents of the instruction.
1. Advise the customer to change the transfer settings to receive internet fax. 2. If the fault persists, reload the software, GP 9.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
3. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

027-750, 027-751 2-300 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-752 Required User Entry Not Entered RAP 027-753 Job Flow Service Request Disabled RAP
027-752 With the required user entry not entered, the instruction to start the job was given. 027-753 Job is executed by instruction when the service is disabled.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to: 1. Advise the customer to enable the service.
a. Not link the box to the instruction that requires user entry. 2. If the fault persists, reload the software, GP 9.
b. Set preset values for the items in the instruction requiring user entry.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-301 027-752, 027-753
027-754 Job Flow Service File Signature Mismatch RAP 027-757 Extension Server SSL Fail RAP
027-754 File signature settings mismatch in instruction. 027-757 Web application linkage during service linkage SSL access failed.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check the system data setting of the XDW/PDF signature and the 1. Advise the customer to:
signature setting that is specified in the instruction. If the system data setting is different a. Check the server/network connection.
from the setting in the instruction, either change the instruction or change the system
b. Check the communication route that can be reached.
data.
c. Ping the DNS server.
2. If the fault persists, reload the software, GP 9.
d. Check if the CA certificate of the connection destination server is imported to the
device by using the browser.
e. Check if the device does not go through the proxy that SSL has the function to check
the communication details SSL.
f. Specify the device as out of the SSL proxy target.
g. Check if the server supports the relevant encryption method.
h. Set the client certificate to the device.
i. Import the client certificate to the device and set to use as the client certificate.
j. Check the daylight saving time difference to see if the date/time of the device is cor-
rect.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

027-754, 027-757 2-302 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-758 System Credential Setting Error RAP 027-759 Reference Server Connection Error RAP
027-758 Login credential setting error at remote authentication LDAP. 027-759 Reference server connection fail at remote authentication LDAP.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check whether the login name and password have been set correctly. 1. Check whether the device network settings are set correctly.
2. Consult with the Network Administrator to check the authentication settings at the LDAP 2. Consult with the network administrator to check the connection status from the device to
Server. the reference server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-303 027-758, 027-759
027-760 XJT Command Fail RAP 027-761 Web Print Timeout RAP
027-760 Incorrect command from XDOD client. 027-761 Although a web print job was received, the device did not start printing on time.

Procedure Procedure
Perform the steps that follow: Advise the customer to:
1. Advise the customer to: 1. If on-demand print for multiple documents was instructed using the external access func-
a. Check if the parameter setting specified in XDOD client is out of system specifica- tion, reduce the number of documents then retry it.
tions. 2. Either extend the print on demand print duration or set it to 0.
b. Check the XDOD client and controller versions. When using the external access function to instruct printing of multiple documents by on
2. If the fault persists, reload the software, GP 9. demand print, the device does not take the print processing time into consideration until
the last document is received. Therefore, for cases of large volume documents or compli-
cated documents that require long data processing time, the device may issue timeout
even before receiving the last document. Set the validity time according to the document
format to be printed.

Status Indicator RAPs February 2017 Launch Issue

027-760, 027-761 2-304 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-762 Illegal Web Print Job Ticket RAP 027-763 Auditron Cannot Verify User RAP
027-762 Although a web print job was received, the attached job execution ticket is incorrect. 027-763 The device cannot check user info with the external accounting server.

Procedure Procedure
Advise the customer to repeat the print instruction. Advise the customer to:
1. Check if the external accounting server is working correctly.
2. Connect the cable correctly.
3. Set up the device so that it can correctly communicate with the external accounting
server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-305 027-762, 027-763
027-764 AirPrint Scan Data Transfer Fail RAP 027-765 Host Name Solution Error in WebDAV RAP
027-764 The device cannot communicate with the AirPrint scan client. 027-765 DNS failed to resolve the specified host name.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check that network communication between the transfer destination AirPrint scan client 1. Check that the scan document destination WebDAV server is registered in DNS.
and the device is available. 2. Check that the DNS server connection is good.
2. Check whether the AirPrint scan client has enough free capacity. 3. Check that the DNS server is correctly configured.
3. Check the network cable connection.

Status Indicator RAPs February 2017 Launch Issue

027-764, 027-765 2-306 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-766 Proxy Name Solution Error in WebDAV RAP 027-767 WebDAV Server SSL Access Fail RAP
027-766 DNS failed to resolve the proxy server name. 027-767 An error has occurred during the SSL/TLS connection.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check that the proxy server name that is configured on the device is registered in DNS. 1. Check the access from the PC to the scan document destination WebDAV server.
2. Check that the DNS server connection is good. 2. Check the scan document SSL settings of the destination WebDAV server.
3. Check that the address of the DNS server is correctly configured. 3. Check the scan document destination WebDAV server name and server path name.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-307 027-766, 027-767
027-768 WebDAV Server Certificate Fail RAP 027-769 WebDAV Server Access Fail RAP
027-768 There is a problem with the SSL certificate of the server. 027-769 WebDAV server connection error.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check the access from the PC to the scan document destination WebDAV server. 1. Check the network cable connection.
2. Ensure the device is registered. 2. Check the access from the PC to the Scan document destination WebDAV server.
3. Ensure the scan SSL server certificate of the document destination WebDAV server is 3. Ensure the correct network interface is selected.
correct. For example:
a. Check the expiration date.
b. Check that the device time is correct.
c. Check that they are not on the disposal list.
d. Check the SSL server certificate of the certification path.
4. If the Scan document certificate to the destination WebDAV server is not registered, dis-
able the certificate validation of the device.

Status Indicator RAPs February 2017 Launch Issue

027-768, 027-769 2-308 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-770 PDL Error RAP 027-771 DFE Disk Full RAP
027-770 The DFE detected a failure in PDL during job processing. 027-771 The remaining HDD capacity in the DFE became less than 500Mb when printing from
DFE.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to change the job conditions then try again. Perform the steps that follow:
2. If the fault persists, reload the software, GP 9. 1. Advise the customer to:
a. Change the job parameters, then try again.
b. Delete unnecessary files from the HDD in the DFE.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-309 027-770, 027-771
027-772, 774, 776 SMTP Server Error RAP 027-775 Too Many SMTP Addresses RAP
027-772 The SMTP server refused the HELO command (after connection to the server). 027-775 The SMTP server refused the EHLO command (after connection to the server).

027-774 Unavailable letters were specified as a destination SMTP address (after connection to Procedure
the server).
Advise the customer to reduce the number of mail addresses.

027-776 The SMTP server refused the EHLO command (after connection to the server).

Procedure
Advise the customer to:
• Use only ASCII letters for the device host name and destination address, then rerun the
job.
• Contact the network administrator for advice and check that the SMTP server supports
the HELO and EHLO commands.

Status Indicator RAPs February 2017 Launch Issue

027-772, 774, 776, 027-775 2-310 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-777 SMTP Server Non Support RAP 027-778 No Mode Specified by SMTP-AUTH RAP
027-777 The SMTP server does not support SMTP-AUTH (after connection to the server). 027-778 The mode specified by SMTP-AUTH was not found (after connection to the server).

Procedure Procedure
Advise the customer to send mail without setting SMTP-AUTH. Advise the customer to contact the network administrator to check what SMTP authentication
method the server uses.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-311 027-777, 027-778
027-779 Authentication Failure by SMTP-AUTH RAP 027-780 WebDAV Network Interface Fail RAP
027-779 Authentication fail (after connecting to the server). 027-780 The specified network interface can not be used.

Procedure Procedure
Advise the customer to contact the network administrator to: Advise the customer to select the network interface that can be used.
1. Refer to the Mail Communication Protocol Report and check whether any 535 SMTP
authentication error response were notified from the server.
2. Perform the same corrective actions as for a user.
3. When in an environment where the SMTP Server Settings cannot be changed (when
using a hosting service, etc.). Refer to the SMTP error extension code and, if 535 5.7.0
authorization failure has occurred, change 700-809 (CE) SMTP AUTH Priority Authenti-
cation Method and try again.
0: Default setting GSSAPI > NTLM > CRAM-MD5 > LOGIN > PLAIN
1: Use PLAIN as priority authentication method
2: Use LOGIN as priority authentication method
3: Use CRAM-MD5 as priority authentication method
4: Use NTLM as priority authentication method
5: Use GSSAPI as priority authentication method
NOTE: Before updating this, check the latest system data list as there could have been
additions of new authentication methods. Depending on the provider, even if one has
claimed to support CRAM-MD5, there might be cases where it is difficult to connect using
CRAM-MD5 from this device and this could result in an error.

Status Indicator RAPs February 2017 Launch Issue

027-779, 027-780 2-312 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-781 WebDAV Spool Size Over RAP 027-782 WebDAV Server Redirector Limit RAP
027-781 Writing of scan data spool file failed because the disk is full. 027-782 Maximum number of WebDAV server redirections has occurred.

Procedure Procedure
Advise the customer to split the scan data. Advise the customer to check the redirection settings of the WebDAV server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-313 027-781, 027-782
027-783 WebDAV User Authentication RAP 027-784 WebDAV Proxy Server Authentication RAP
027-783 WebDAV server is not authenticated. 027-784 WebDAV proxy server authentication failure.

Procedure Procedure
Advise the customer to: Advise the customer to check that the user name and password for the proxy server that was
1. Check the access from the PC to the scan document destination WebDAV server. configured on the device are correct.
2. Check the login user name and password.
3. Check the scan document destination WebDAV server name and server path name.

Status Indicator RAPs February 2017 Launch Issue

027-783, 027-784 2-314 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-787 WebDAV File Name Duplication Fail RAP 027-788, 027-793 WebDAV Request Fail RAP
027-787 Prohibit Overwrite is selected for scan File Name Conflict. 027-788 Bad request returned from the WebDAV server.

Procedure 027-793 Error number 4XX returned from the WebDAV server.
Advise the customer to set File Name Conflict to anything other than Cancel Job.
Procedure
Advise the customer to:
1. Check that the drive and directory that are specified in the WebDAV server that sends
scanned documents are accessible.
2. Perform the operation again.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-315 027-787, 027-788, 027-793
027-789, 791, 795 Access Forbidden RAP 027-790, 029-792 WebDAV File Not Found RAP
027-789 Access forbidden reply from WebDAV server. 027-790 WebDAV server 404 not found.

027-791 WebDAV server 405 method not allowed. 027-792 WebDAV server 409 conflict.

027-795 WebDAV server 501 not implemented. Procedure

Advise the customer to ensure the WebDAV storage path and directory specified in the server
Procedure exist.
Advise the customer to:
1. Check the connection to the WebDAV server.
2. Check if read/write access in a file or folder in the specified place is set.
3. Check the specified file path.

Status Indicator RAPs February 2017 Launch Issue

027-789, 791, 795, 027-790, 029-792 2-316 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-794 WebDAV Server Internal Fail RAP 027-796 Email Not Printed RAP
027-794 WebDAV server 500 internal error. 027-796 Email print control through user settings.

Procedure Procedure
Advise the customer to: Perform the steps that follow:
1. Check that the WebDAV server is operating correctly. 1. Advise the customer to correct the settings, then repeat the operation.
2. Check the access from the PC to the scan document destination WebDAV server. 2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-317 027-794, 027-796
027-797 Invalid Output Destination RAP 027-798 JFS Target Document Not Found RAP
027-797 Incorrect output destination for email. 027-798 The execution target document in the instruction set does not exist.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to specify the output destination that can be processed by the 1. Advise the customer to select another document, then repeat the operation.
device, then repeat the operation. 2. If the fault persists, reload the software, GP 9.
2. If the fault persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

027-797, 027-798 2-318 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
027-799 WebDAV Server Insufficient Storage RAP
027-799 There is no free space in the storage location on the WebDAV server.

Procedure
Advise the customer to check whether or not there is free space in the storage location.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-319 027-799
Status Indicator RAPs February 2017 Launch Issue
027-799 2-320 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
028-910, 028-912 Wrong Fuser Type RAP 028-986, 028-987 Tray Size Mismatch RAP
028-910 Wrong fusing unit type. 028-986 Tray size mismatch.

028-912 Fusing unit envelope failure. 028-987 ATS/APS no destination error.

Procedure Procedure
As necessary, perform either the 024-910, 946, 959 Tray 1 Size Mismatch RAP or the 024-
911, 912, 913, 947, 948, 949, 960, 961, 962 Option Feeder Size Mismatch RAP.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
Install a new fuser assembly, PL 7.1 Item 1.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-321 028-910, 028-912, 028-986, 028-987
Status Indicator RAPs February 2017 Launch Issue
028-910, 028-912, 028-986, 028-987 2-322 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
029-700, 029-701 WebDAV Server Response RAP 029-702 WebDAV Client RAP
029-700 Error No.5XX was returned from the WebDAV server. 029-702 An unexpected error has occurred in the internal library.

029-701 The response from the server does not meet the specifications of the WebDAV. Procedure
Advise the customer to retry the same operation.
Procedure
Advise the customer to:
1. Ensure that the WebDAV server is operational.
2. Verify the configuration of the server .
3. Check the access from the PC to the scan document destination WebDAV server.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-323 029-700, 029-701, 029-702
029-703 AirPrint Scan Client RAP 029-704, 029-711 Invalid PACFile RAP
029-703 An error has occurred during the communication with the AirPrint scan client. 029-704 In WiFi mode, the contents of the proxy setting file (PACFile) acquired by the proxy
auto- detection function (WPAD) are incorrect.
Procedure
029-711 In Ethernet 1 mode, the contents of the proxy configuration file (PACFile) acquired by
Advise the customer to:
the proxy auto- detection function (WPAD) has detected that it is a fraud.
1. Check the connection of the network cable.
2. Check the transfer destination AirPrint scan client status. Procedure
Advise the customer to check the proxy configuration file that is stored in the HTTP server, it
may be an invalid format, such as JavaScript or too large (greater than 64KB).

Status Indicator RAPs February 2017 Launch Issue

029-703, 029-704, 029-711 2-324 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
029-705, 706, 709, 712, 713, 716 PACFile Communications 029-707, 029-708, 714, 715 PACFile Not Found RAP
RAP 029-707 In WiFi mode, failed to find the proxy settings file (PACFile) in the proxy automatic
detection function (WPAD).
029-705 In WiFi mode, communication time-out when obtaining the proxy setting file (PACFile)
via the proxy auto detection function (WPAD)
029-708 In WiFi mode, incorrect format of the storage destination URL of PACFile acquired by
the proxy auto-detection function (WPAD).
029-706 In WiFi mode, the proxy configuration file (PACFile) the time of acquisition in a proxy
auto-detection function (WPAD), connection error has occurred.
029-714 In Ethernet 1 mode, failed to find the proxy settings file (PACFile) in the proxy auto-
matic detection function (WPAD).
029-709 In WiFi mode, communication time-out of the storage destination URL of the PACFile
proxy auto-detection function (WPAD).
029-715 In Ethernet 1 mode, incorrect format of the storage destination URL of PACFile
acquired by the proxy auto-detection function (WPAD).
029-712 In Ethernet 1 mode, communication time-out at the time of the proxy configuration file
(PACFile) acquisition occurs in a proxy auto-detection function (WPAD).
Procedure
029-713 In Ethernet 1 mode, the proxy configuration file (PACFile) the time of acquisition in a Advise the customer to:
proxy auto-detection function (WPAD), connection error has occurred. 1. check the device settings
a. If the proxy server obtaining method is ‘Manually Set PACFile Storage Destination
029-716 In Ethernet 1 mode, communication time-out of the storage destination URL of the URL’, check whether the PACFile storage destination server URL setting is correct.
PACFile proxy auto-detection function (WPAD).
b. If the proxy server obtaining method is ‘WPAD’, consult with the network administra-
tor because the PACFile URL information that was set in the DHCP server may be
Procedure incorrect.
Advise the customer to:
c. If the URL is correct, check that the PACFile is registered in the HTTP server.
1. Check the connection of the network cable.
2. Check the default gateway configuration.
3. Verify the subnet mask setting.
4. Check the DNS server address setting.
5. If the fault persists, consult with the network administrator. There is a possibility of failure
at the HTTP server that provides the PACFile or a network failure.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-325 029-705, 706, 709, 712, 713, 716, 029-707, 029-708,
029-710, 029-717 PACFile URL Not Found RAP 029-718 EIP Print Network Timeout RAP
029-710 In WiFi mode, failed to locate the storage destination URL of PACFile the proxy auto- 029-718 Timeout error has occurred during HTTP communication with server.
detection function (WPAD).
Procedure
029-717 In Ethernet 1 mode, failed to locate the storage destination URL of PACFile the proxy
Advise the customer to confirm the network connection status. Or after a while, repeat the
auto-detection function (WPAD).
operation.

Procedure
Advise the customer to check whether the URL information of the PACFile is correctly regis-
tered in the DHCP server.

Status Indicator RAPs February 2017 Launch Issue

029-710, 029-717, 029-718 2-326 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
029-719 EIP Print Error With Remote Server RAP 029-720 EIP Print Error With Server Permission RAP
029-719 An error on the server side has occurred, during HTTP communication with server. 029-720 A rejection error on the server side has occurred during HTTP communication with
server.
Procedure
A corresponding document does not exist. Or, the server cannot be accessed. Advise the cus- Procedure
tomer to confirm the server setting. The file server cannot be accessed. Advise the customer to confirm the proxy server setting,
the user name, the password, and the user setting for access again.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-327 029-719, 029-720
029-721, 029-722 EIP Print Fail RAP 029-723 EIP Print SSL Connection Fail RAP
029-721 Network-related (proxy connection) error has occurred during HTTP communication 029-723 An SSL communication error has occurred during HTTP communication with server.
with server.
Procedure
029-722 Communication failed because network-related error has occurred during HTTP com-
An error related to SSL has occurred. The server cannot be accessed.. Advise the customer to
munication with server.
confirm the access authentication and the SSL setting.

Procedure
Advise the customer to confirm the server setting and connection status.

Status Indicator RAPs February 2017 Launch Issue

029-721, 029-722, 029-723 2-328 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
029-724, 029-727 EIP Print Other Network Fail RAP 029-725 EIP Print Network DNS Resolve Fail RAP
029-724 Other network-related error has occurred during HTTP communication with server. 029-725 A network-related (DNS name resolution) error has occurred during HTTP communi-
cation with server.
029-727 Other error has occurred during the process of the EIP Print module.
Procedure
Procedure The file server cannot be accessed. Advise the customer to confirm the DNS server setting or
Perform the steps that follow: the file server setting again.
1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, advise the customer to contact the System Administrator.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-329 029-724, 029-727, 029-725
029-726 EIP Print Software Error RAP
029-726 A problem has occurred in the software processing and it is unable to continue with
the subsequent processes.

Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, advise the customer to contact the System Administrator.

Status Indicator RAPs February 2017 Launch Issue

029-726 2-330 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
030-910 Tray 5 Empty RAP 033-310 Fax Charge Function Fail RAP
030-910 Tray 5 empty. 033-310 The fax send billing function was turned on although multiple lines are installed.

Procedure Procedure
Perform the 075-911 MSI Tray Out of Position RAP. Advise the customer to switch off the fax send billing function or change to a single-line instal-
lation.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-331 030-910, 033-310
033-311 Invalid Address Book Data RAP 033-312, 313, 033-315 to 033-327 Fax Fault RAP
033-311 The registered contents in the address book are invalid. 033-312 The fax PWB was unable to detect the power off at the ESS PWB side within the
specified time.
Procedure
033-313 After the initialization of fax card has completed, it was detected that communication
Initialize the Sys-User NVM, refer to dC301 Initialize NVM.
cannot be established with the fax card.

033-315 USB fax class driver notifies that a fatal error has occurred.

033-316 An error has occurred at the device cont section in fax controller.

033-317 An error has occurred at the fax device section in fax controller.

033-318 A fatal error has occurred at the fax image processing.

033-319 Due to an error during fax cont 2 software processing, subsequent processes cannot
be performed.

033-320 The system side did not respond within the specified time on booting.

033-321 The fax card did not respond within the specified time on booting.

033-322 An I/F timeout with the fax.

033-323 An error was detected in fax cont 2.

033-324 The USB has transitioned to an unexpected state.

033-325 A fatal error has occurred at the fax card.

033-326 The fax card has detected a fatal error.

033-327 During fax communication, the FCM stopped responding and even though a commu-
nication interrupt request was issued to the FCM, it remained unresponsive.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to principles of Operation Fax system overview.

Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4.
2. Check that the telephone cables and network cable are securely connected.
3. Ensure that the fax PWB, PL 18.2 Item 7 is installed correctly.
4. Check the fax module ground connection.

Status Indicator RAPs February 2017 Launch Issue

033-311, 033-312, 313, 033-315 to 033-327 2-332 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
5. Reload the software, GP 9. 033-314 Controller and Fax Card ROM Mismatch RAP
6. Check that the customer fax line is operational, refer to GP 17 External Fax Line Test. 033-314 The controller detected software version mismatch.
Plug a phone into the fax line. Check for a dial tone. If the fax line has a fault, inform the
customer to have the fax line checked by the telephone company.
Procedure
7. If the fault persists, install new components as necessary:
Perform the steps that follow:
• Fax PWB, PL 18.2 Item 7.
1. Switch the machine off, then on, GP 4.
• ESS PWBA, PL 18.2 Item 4.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-333 033-312, 313, 033-315 to 033-327, 033-314
033-328, 329, 340 Failed to Initialize Fax Log RAP 033-330 to 033-335 FoIP Error RAP
033-328 The initialization of communication log library has failed. 033-330 A fatal software error has occurred within the FoIP

033-329 A fax controller error was detected. 033-331 The initialization process with the FoIP controller has failed.

033-340 The Pflite communication log write function returned an error. 033-332 The FoIP controller did not respond within the specified time on booting.

Procedure 033-333 The FoIP controller did not respond within the specified time after entering sleep
mode.
Perform the steps that follow:
1. Initialize the hard disk, perform dC355 Hard Disk Diagnostics. 033-334 The FoIP message sending function returns NG.
2. Perform dC301 NVM Initialization.
3. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. 033-335 A fault notification due to an invalid fault code was received from the fax card or FoIP.

Procedure
Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-328, 329, 340, 033-330 to 033-335 2-334 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-336 Non-mounted Channel RAP 033-339 Fax 2 Not Responding RAP
033-336 A message meant for a channel that is not installed was received. 033-339 The sleep transition process has failed.

Procedure Procedure
Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. Switch the machine off, then on, GP 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-335 033-336, 033-339
033-363 Fax Card Reset (Reboot) RAP 033-500 to 033-507 Remote Machine Error RAP
033-363 The controller reset the fax card because the fax card did not respond. 033-500 Modem CS operation error.

Procedure 033-501 The number of receive line is 0.

Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
033-502 There was no response for up to the 3rd post message.

033-503 T1 timeout has occurred.

033-504 T2 timeout has occurred.

033-505 T5 timeout has occurred.

033-506 DCN received.

033-507 No receiving capability in the remote machine.

Procedure
Perform the steps that follow:
1. Advise the customer to check the status of the remote machine, If the remote machine is
good, repeat the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-363, 033-500 to 033-507 2-336 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-508, 033-511 Destination Polling Error RAP 033-509 DCS/NSS Resend Exceeded RAP
033-508 No polling document in the remote machine. 033-509 DCS/NSS re-send over.

033-511 DTS/NSC resending exceeded the limit. Procedure

Perform the steps that follow:
Procedure 1. Advise the customer to repeat the operation. If the problem persists after repeating the
Perform the steps that follow: operation, check the status of the receiver at the destination side.
1. Advise the customer to check the destination device for a problem, for example a docu- 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
ment jam or mismatched password or request a polling document to prepared. Then
repeat the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-337 033-508, 033-511, 033-509
033-510 Fallback Error RAP 033-512, 513, 518, 519, 520, 534 Remote Machine Function
033-510 FTT was received at 2400 bps. RAP
033-512 The remote machine did not support relay broadcast function.
Procedure
Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. 033-513 The remote machine does not have the mailbox function.

033-518 No SUB receive function in the receiver.

033-519 No SEP receive function in the receiver.

033-520 No PWD/SID receive function in the receiver.

033-534 No remote collate copy function in the remote machine.

Procedure
Perform the steps that follow:
1. Advise the customer to check if the remote machine has the relevant function.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-510, 033-512, 513, 518, 519, 520, 534 2-338 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-514, 516, 517, 521, 522, 033-526 to 033-529 Remote 033-523, 524, 525, 542, 546, 574 Line Not Connected RAP
Machine Error 1 RAP 033-523 Channel 1 not connected.
033-514 Carrier broken.
033-524 Channel 2 not connected.
033-516 EOR-Q was received.
033-525 Channel 3 not connected.
033-517 Timeout has occurred between the ECM frames.
033-542 The process was requested for uninstalled channel.
033-521 The system sent a reject command signal and stopped the transmission.
033-546 The dial tone could not be detected.
033-522 DTMF I/F timed out. Correct operation was not performed within the specified time.
033-574 An instruction was issued to a channel that is not installed.
033-526 An ECM error has occurred.
Procedure
033-527 EOR-Q was sent. Perform the steps that follow:
1. Ensure the relevant telephone cable is connected correctly.
033-528 RTN was sent.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
033-529 RTN was received.

Procedure
Perform the steps that follow:
1. Advise the customer to request for the sender to check the remote machine for an error,
then re-send.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-339 033-514, 516, 517, 521, 522, 033-526 to 033-529, 033-
033-530 DTMF Illegal Procedure RAP 033-531, 532, 533, 544, 552, 578 Remote Machine Error 2
033-530 An invalid procedure signal was received. RAP
033-531 A reject command signal was received.
Procedure
Perform the steps that follow: 033-532 An illegal command was received.
1. Advise the customer that there may be a mistake in how the operator is performing the
DTMF procedure. 033-533 An error has occurred at the T.30 protocol.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
033-544 Busy tone was detected.

033-552 When receiving G3 image data, the detected total number of error lines exceeded the
threshold value indicated in the system data.

033-578 The frame size of received command exceeded the specification value.

Procedure
Perform the steps that follow:
1. Advise the customer to request for the sender to check the remote machine for an error,
then re-send.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-530, 033-531, 532, 533, 544, 552, 578 2-340 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-535 DCN Receive at Phase B Send RAP 033-536 to 033-540, 568, 575, 577 Send/Receive Error RAP
033-535 Phase B instruction command (DCS/NSS/NSC/DTC) was rejected at the DCN. 033-536 The ringing stops before the resource was released.

Procedure 033-537 A conflict between outgoing and incoming calls has occurred and the sending was
cancelled.
Perform the steps that follow:
1. Advise the customer to check the recipient’s address, folder information, etc. then repeat
033-538 During the image processing of fax send, an error has occurred in the fax card.
the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. 033-539 During the image processing of fax receive, an error has occurred in the fax card.

033-540 During the image processing for fax print format, an error has occurred.

033-568 During fax communication, there was no response from the FCM for the specified
time.

033-575 Polarity inversion was detected.

033-577 An underrun has occurred at the modem.

Procedure
Perform the steps that follow:
1. Advise the customer to repeat the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-341 033-535, 033-536 to 033-540, 568, 575, 577
033-541, 033-566 No Destination Specified RAP 033-543, 567, 576, 702, 703 Dial Error RAP
033-541 The Fax Card is not able to call because there is no dial. 033-543 There is incorrect (illegal) data in the dial data.

033-566 The fax card is unable to call because there is no dial. 033-567 There is incorrect (illegal) data in the dial data.

Procedure 033-576 The dial data is invalid.

Perform the steps that follow:
033-702 Digits of the indicated dial data exceeds the number of allowed number of digits.
1. Advise the customer to specify the appropriate address by using the speed dial number
that is registered with the correct fax address number, etc.
033-703 A job using an unsupported function was instructed.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
Procedure
Perform the steps that follow:
1. Advise the customer to check the dial data, then repeat the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-541, 033-566, 033-543, 567, 576, 702, 703 2-342 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-545 T0 Timeout RAP 033-547 Abort During Transmission RAP
033-545 The remote machine might not be a facsimile, or it is not in the facsimile mode. 033-547 Aborted during transmission (operation was cancelled).

Procedure Procedure
Perform the steps that follow: For information only. No service action necessary.
1. Advise the customer to check the address number and whether the remote party is a fax
machine.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-343 033-545, 033-547
033-548 No Manual Send Line RAP 033-549, 551, 583 Fax Service Disabled RAP
033-548 There are no lines for manual transmission. 033-549 The system cannot receive the service because it was prohibited to do the operation.

Procedure 033-551 When a phone or fax communication was about to end, an operation was performed
on that job.
Perform the steps that follow:
1. Use a phone to establish communications, then Advise the customer to repeat the opera-
033-583 The request received a connection refused response because the target connection is
tion. temporarily out of resource.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
Procedure
Perform the steps that follow:
1. Advise the customer to wait for a while, then repeat the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-548, 033-549, 551, 583 2-344 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-550 Cannot Disable Fax Service RAP 033-553 No Folder/Relay RAP
033-550 The system is attempting to transition to the diag mode, etc., but was unable to do so 033-553 The F code that was sent from the remote machine is instructing a function that does
because fax communication is in progress. not exist in the local machine.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to wait for the job to complete its transmission, then repeat the oper- 1. Advise the customer to consult with the operator of the remote machine on whether the
ation. wrong F Code was input.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-345 033-550, 033-553
033-554 Wrong Password/Receive Banned RAP 033-555, 033-556 Incorrect Password RAP
033-554 Data received without a password/a mismatch of passwords, or a mismatch of the 033-555 The machine password of local machine does not match the one that was sent from
select receive number. Mismatch of password or communication from the user other than the remote machine.
those who are in the select receive list.
033-556 The remote ID was not sent from the remote machine. The sending password and the
Procedure remote ID do not match.
Perform the steps that follow:
1. For a single occurrence, take no action.
Procedure
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. Perform the steps that follow:
1. Advise the customer to consult with the operator of the remote machine on whether the
wrong machine password was input.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-554, 033-555, 033-556 2-346 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-557, 033-565 Destinations or Services Exceeded RAP 033-558, 033-559 Remote ID Rejection RAP
033-557 The total number of requested services or total number of addresses exceeded the 033-558 The remote ID of the remote terminal is registered in the blacklist of the local machine.
number defined by the specifications.
033-559 The remote ID was not sent from the remote terminal.
033-565 The total number of requested addresses exceeded the number defined by the speci-
fications. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to change the fax machine setting to be able to receive fax mes-
Perform the steps that follow: sages even if destination does not send remote ID.
1. Advise the customer to wait for the jobs that are waiting to be sent to decrease or reduce 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
the number of addresses, then try again.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-347 033-557, 033-565, 033-558, 033-559
033-560, 561, 562 TRESS/RCC RAP 033-563, 033-569 No Printable Paper Size RAP
033-560 For TRESS and RCC, the authentication ID that was sent from the remote terminal 033-563 When formatting, registered paper that is not applicable to the document size to be
was invalid. printed was loaded.

033-561 TRESS and RCC cannot be performed as the operation is prohibited or a Job is in 033-569 The paper tray status is such that paper with orientation that can be output can only
progress. be supplied from the SMH.

033-562 RCC execution was put on hold as it is in the operation prohibited mode. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to specify the correct paper size and check that the paper trays are
Perform the steps that follow: correctly loaded with the paper guides correctly adjusted.
1. For a single occurrence, take no action. 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-560, 561, 562, 033-563, 033-569 2-348 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-564, 033-570 Power Off During Transmission RAP 033-571, 033-588 Manual Send Job Cancelled RAP
033-564 An error due to power off during transmission. The power switch was turned off, or the 033-571 At the start of the Job, the report area for fax was detected to be full and the job was
system was reset. cancelled.

033-570 An error due to power off during transmission. the power switch was turned off, or the 033-588 T38 packet loss causing unrecoverable error was detected.
system was reset.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to wait for some of the jobs that are queued to be completed or can-
1. Advise the customer to: celled, then retry the operation.
a. Check the power and line status. 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
b. Wait for a while then check the fax function settings and dial numbers, then resend
data if needed.
c. Check the self-terminal status and line status, then perform the operation again.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-349 033-564, 033-570, 033-571, 033-588
033-572 Fax Report Print Job Cancelled RAP 033-573 Domain Regulation Check Error RAP
033-572 At the start of the job, job full was detected, only the fax report document is stored, 033-573 The address was specified with a prohibited domain.
and the printing of fax report was cancelled.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to check the address and input the correct one.
1. For a single occurrence, take no action. 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-572, 033-573 2-350 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-580 Missing VoIP Gateway RAP 033-581 Access Authentication Failure RAP
033-580 There is no existing VoIP gateway that correspond to the phone number that was 033-581 The request was asked for authentication and it failed the authentication.
input.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to check the proxy server authentication user name, authentication
1. Advise the customer to set the correct device VoIP gateway address to correspond with password, and SIP server settings at the machine.
the phone number that was input. 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-351 033-580, 033-581
033-582 Mismatched Ability RAP 033-584 SIP Request Timeout RAP
033-582 The request received a connection refused response because the target connection 033-584 SIP communication timeout has occurred.
has mismatched capability data.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to:
1. Advise the customer to check the device at the recipient side. If the recipient side is guar- a. Check whether the correct address or phone number was input.
anteed to be a supported machine, check the sip server settings between the recipient
b. Check whether the network cable is connected.
side and the machine.
c. Check whether the SIP server is running.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
d. Check the connection status of the network cable between the machine and the SIP
server, as well as between the machine and the recipient side.
e. Check whether the SIP server and the recipient side are able to communicate.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-582, 033-584 2-352 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-585 SIP Request Error RAP 033-586 T38 Protocol Not Ready RAP
033-585 Other error has occurred during SIP communication. 033-586 Unable to obtain the IP address.

Procedure Procedure
Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. Perform the steps that follow:
1. Advise the customer to:
a. Wait for a while, then try to send again.
b. Make it so that the IP address can be obtained and registered to the registrar server.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-353 033-585, 033-586
033-587, 589, 590, 592 Remote Machine Error 3 RAP 033-591 FoIP Max Sessions Over RAP
033-587 Unable to establish T38 session (including RTP session). 033-591 A new send request was initiated when the system is already communicating using
the maximum number of sessions for FoIP.
033-589 The received T38 protocol data contains invalid content (including ASN.1 decode
error). Procedure
Perform the steps that follow:
033-590 Unable to continue the job as an error has occurred at the packet send (TCP, UDP,
RTP) of T38 protocol. 1. Wait for the IP fax send that is in progress to complete, then try to send again.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.
033-592 A timeout caused by other than timeout notification (image data receive timeout and
FoIP internal timeout) has occurred.

Procedure
Perform the steps that follow:
1. Advise the customer to request for the sender to check the remote machine for an error,
then re-send.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-587, 589, 590, 592, 033-591 2-354 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-593 Cancelled By Remote Peer RAP 033-700 T1 Timeout Fail RAP
033-593 An interrupt process was performed at the communication partner side. 033-700 T1 timeout has occurred when sending or at phase B and later when receiving.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to request for the sender to re-send. 1. Advise the customer to:
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. a. Repeat the operation if the fault occurs while sending.
b. Request for the sender to re-send if the fault occurs when receiving.
c. Check the remote machine for an error.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-355 033-593, 033-700
033-701 Retry Timeout RAP 033-710, 712, 713, 717, 718, 719, 721 Document Not Found
033-701 The communication did not end normally within the retry timeout time. RAP
033-710 The specified document cannot be found
Procedure
Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. 033-712 System memory full

033-713 Incorrect chain-link number.

033-717 The verification result of the specified password was NG.

033-718 The document was not found in the polling sending box or the specified folder.

033-719 The document was not found in the polling sending box or the specified folder.

033-721 The specified page cannot be generated.

Procedure
Perform the steps that follow:
1. Advise the customer to repeat the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-701, 033-710, 712, 713, 717, 718, 719, 721 2-356 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-716 No Specified Mailbox RAP 033-724 Fax Receive Memory Over Flow RAP
033-716 The status in which the job cannot be performed was detected during EP-TRESS 033-724 Receive operation was aborted because the maximum limit of the image data amount
operation. that can be received for one Fax communication was exceeded.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. For a single occurrence, take no action. 1. Inform the customer that the optional hard disk drive is required, PL 18.2 Item 91.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. 2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-357 033-716, 033-724
033-725, 033-742 Insufficient Hard Disk Space RAP 033-726, 728, 734, 737, 738, 751 Fax Printing Error RAP
033-725 The HD was full when fax was received, or when the format or report was created. 033-726 Two sided printing not available when receiving fax (mixed size).

033-742 Timed out by page read close instruction (ran out of memory during manual send). 033-728 Formatting for fax auto print was aborted because the instruction for fax manual print
was sent during the operation.
Procedure
Advise the customer to delete unnecessary data from the hard disk. 033-734 Job was cancelled because fax print and fax auto report were started at the same
time.
Procedure 033-737 The fax controller detected a failure and could not continue processing the job.
Perform the steps that follow:
1. Advise the customer to delete unnecessary data from the hard disk, then resend the fax. 033-738 The fax controller detected an error in JBIG data during coding/decoding of the JBIG
2. If the fault occurred during an immediate send operation, increase the NVM value for data.
scan memory threshold for immediate send scan, dC131 NVM Read/Write (NVM location
820-053). 033-751 An activity report is generated during the time period where print is prohibited and
3. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. since the machine is in sleep mode, it started the process to place the report on hold.

Procedure
Perform the steps that follow:
1. For a single occurrence, take no action.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

033-725, 033-742, 033-726, 728, 734, 737, 738, 751 2-358 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
033-731, 732, 736, 740, 747, 749 Inconsistent Instructions 033-733, 735, 741, 743, 744, 745, 746, 750 Fax Document
RAP Number Error RAP
033-731 Transmission closed due to start transmission from fax card and stop transmission 033-733 The number of job documents related to the job could not be obtained.
from controller.
033-735 Fax receive - buffer allocate timeout.
033-732 Print job received was cancelled at forced polling.
033-741 When transferring image data to the fax card, the conditions for sending the response
033-736 The data amount for fax transfer exceeded the threshold during fax transfer of internet to the fax card did not match.
fax off ramp.
033-743 When receiving image data from the fax card, the conditions for sending the response
033-740 The user cancelled immediate printing upon receiving. to the fax card did not match.

033-747 When requesting to start the service from the fax card, the job could not be generated 033-744 When receiving image data from the fax card, the conditions for sending the response
due to causes such as job number overflow. to the fax card did not match.

033-749 During fax formatting, the extended image data is larger than the memory reserved. 033-745 When receiving image data from the fax card, the conditions for sending the response
to the fax card did not match.
Procedure
033-746 When transferring image data to the fax card, the conditions for sending the response
For information only. No service action necessary.
to the fax card did not match.

033-750 During formatting, when image data was retrieved from the fax card, even though the
image data was determined to be free from error, extension failed.

Procedure
Perform the steps that follow:
1. Advise the customer to repeat the operation.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-359 033-731, 732, 736, 740, 747, 749, 033-733, 735, 741,
Status Indicator RAPs February 2017 Launch Issue
033-731, 732, 736, 740, 747, 749, 033-733, 735, 741, 2-360 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
041-310 IM Logic Fail RAP 041-318, 041-321 Mismatch Detected RAP
041-310 IM software control error detected. 041-318 Serial number mismatch is detected.

Procedure 041-321 XPC mismatch is detected.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch the machine off, then on, GP 4.
Perform the steps that follow:
2. Reload the software, GP 9.
1. Switch the machine off, then on, GP 4.
3. Install a new MCU PWBA, PL 18.2 Item 24.
2. Reload the software, GP 9.
3. If the fault persists, there are no further service actions, contact 2nd level support.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-361 041-310, 041-318, 041-321
041-322 IOT Data Failure RAP 041-340, 041-363 MCU NVM (EEPROM) Data Fail RAP
041-322 Data mismatch was detected. 041-340 NVM (EEPROM) data abnormality.

Procedure 041-363 NVM (EEPROM) data broken.

Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch the machine off, then on, GP 4.
2. Install a new MCU PWBA, PL 18.2 Item 24.
Procedure
Perform the steps that follow:
1. Switch the machine off, then on, GP 4.
2. Reload the software, GP 9.
3. dC301 NVM Initialization.
4. Install a new MCU PWBA, PL 18.2 Item 24.

Status Indicator RAPs February 2017 Launch Issue

041-322, 041-340, 041-363 2-362 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
042-325 Motor Failure RAP 042-335, 042-398 Main Fan Failure RAP
42-325 Main motor failure 042-335 Malfunction of the main fan.

Procedure 042-398 Fan failure.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
CAUTION
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply CAUTION
when testing is complete. The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
Refer to the procedures that follow as necessary: ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
when testing is complete.
• GP 10 How to Check a Motor.
Switch the machine off, then on, GP 4. The error persists.
• Principles of Operation Drives.
Y N
Switch the machine off, then on, GP 4. The error persists.
Perform SCP 5 Final Actions.
Y N
Perform SCP 5 Final Actions.
Enter dC330 code 042-001 to test the main fan rotation, (PL 4.1 Item 13). The fan fails to
rotate correctly.
Enter dC330 code 071-001 to run the main motor. The motor fails to run correctly. Y N
Y N
Install a new MCU PWBA, PL 18.2 Item 24.
Install a new MCU PWBA, PL 18.2 Item 24.
Refer to WD 4 and PJ Locations. Check the connections between the LVPS PWBA (P/J501),
Refer to WD 6 and PJ Locations. Check the connections between the main motor (P/J311) and
and the MCU PWBA (P/J29). The connections are good.
the LVPS PWBA (P/J509), and the connection between the main motor (P/J171) and MCU
Y N
PWBA (P/J17). The connections are good. Secure the connections for P/J501 and P/J29.
Y N
Secure the connections for P/J311, P/J509, P/J171 and P/J17.
Check the continuity between the LVPS PWBA (P/J501), and the MCU PWBA (P/J29). The
continuity is good.
Refer to WD 6 and PJ Locations. Check the continuity of the cables connected between the
Y N
main motor and the MCU PWBA (P/J171 and P/J17). The continuity is good.
Install a new top harness assembly.
Y N
Install a new drive harness assembly, PL 18.3 Item 1.
Refer to WD 4 and PJ Locations. Check connections between the main fan and the LVPS
PWBA (P/J503). The connection is good.
Refer to WD 6 and PJ Locations. Check the continuity of the cables connected between the Y N
main motor and the LVPS PWBA (P/J311 and P/J509). The continuity is good.
Re-seat loose fan harness connector.
Y N
Install a new top harness assembly, PL 18.3 Item 4. Manually rotate the fan. The fan rotates freely.
Y N
Refer to WD 6 and PJ Locations. Close the interlock switch(es), then check if the voltage
Install a new main fan assembly, PL 4.1 Item 13.
between the LVPS PWBA ground and the P/J509 pin 1 is approximately +24VDC. The volt-
age is correct.
Refer to OF 18 +24VDC Power RAP.
Y N
Install new components as necessary:
Refer to OF 18 +24VDC Power RAP.
• Main fan assembly, PL 4.1 Item 13.
Install a new main drive assembly, PL 3.1 Item 1. • LVPS PWBA, PL 18.1 Item 14.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-363 042-325, 042-335, 042-398
042-348, 042-610 Over Temperature Detection Failed RAP 043-342 Sub Motor Failure RAP
042-348 Temperature of the device is over the specified value. 43-342 Sub motor failure

042-610 Turn slow mode detection failed. High temperature caused printing speed restraint. Procedure

Initial Actions
WARNING
• Printing has been suspended because inside of the device is extraordinarily hot. Wait until
Ensure that the electricity to the machine is switched off while performing tasks that do
the error message turns off with the power to the device switch on.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
• Ensure the printer is positioned to allow adequate airflow at all vents. Refer to GP 22, death or injury. Moving parts can cause injury.
Installation Space Requirements.
• Clear vents of any dust accumulation.
CAUTION
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
Procedure when testing is complete.

NOTE: The Sub motor is also referred to as the PH motor within this service manual.
WARNING Refer to the procedures that follow as necessary:
Ensure that the electricity to the machine is switched off while performing tasks that do • GP 10 How to Check a Motor.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause • Principles of Operation Drives.
death or injury. Moving parts can cause injury.
Switch the machine off, then on, GP 4. The error persists.
Y N
CAUTION Perform SCP 5 Final Actions.
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
Enter dC330 code 071-004 to run the sub motor. The motor fails to run correctly.
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
Y N
when testing is complete.
Install a new MCU PWBA, PL 18.2 Item 24.
Check the function of the main fan, refer to 042-335, 042-398 Main Fan Failure RAP. The
error persists. Refer to WD 6 and PJ Locations. Check the connections between the sub motor (P/J312) and
Y N the LVPS PWBA (P/J509), and the connection between the sub motor (P/J172) and MCU
Perform SCP 5 Final Actions. PWBA (P/J17). The connections are good.
Y N
Perform the 010-319 to 10-355 Fuser Thermal Error RAP. Secure the connections for P/J312, P/J509, P/J172 and P/J17.

Refer to WD 6 and PJ Locations. Check the continuity of the cables connected between the
sub motor and the MCU PWBA (P/J172 and P/J17). The continuity is good.
Y N
Install a new drive harness assembly, PL 18.3 Item 1.

Refer to WD 6 and PJ Locations. Check the continuity of the cables connected between the
sub motor and the LVPS PWBA (P/J312 and P/J509). The continuity is good.
Y N
Install a new top harness assembly, PL 18.3 Item 4.

Refer to WD 6 and PJ Locations. Close the interlock switch(es), then check if the voltage
between the LVPS PWBA ground and the P/J509 pin 1 is approximately +24VDC. The volt-
age is correct.
Y N
Refer to OF 18 +24VDC Power RAP.

Install a new main drive assembly, PL 3.1 Item 1.

Status Indicator RAPs February 2017 Launch Issue

042-348, 042-610, 043-342 2-364 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
045-310, 045-45-311 Image Ready Communication Failure
RAP
045-310 Controller image preparation failure detected in the ESS PWBA.

045-311 Communication failure between MCU PWBA and ESS PWBA.

Procedure
1. Switch the machine off, then on, GP 4.
2. Refer to (WD 9 C405) or (WD 10 C400) and PJ Locations. Check the connection between
the ESS PWBA (P/J920) and the MCU PWBA (P/J10).
3. Refer to (WD 9 C405) or (WD 10 C400) and PJ Locations. Check the the continuity of the
cables connected between the ESS PWBA (P/J920) and the MCU PWBA (P/J10).
4. Install new components as necessary
• ESS PWBA, PL 18.2 Item 4.
• Main harness assembly, PL 18.3 Item 2.
• MCU PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-365 045-310, 045-45-311
Status Indicator RAPs February 2017 Launch Issue
045-310, 045-45-311 2-366 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
058-310, 058-311, 058-312, 059-326 Fuser Failure RAP 059-321 Fuser End of Life RAP
058-310 Over temperature of the fuser assembly detected by the NC sensor. 059-321 Fuser assembly end of life.

058-311 Over temperature of the fuser assembly detected by the STS sensor. Procedure
058-312 The fuser assembly fuse has failed.
WARNING
059-326 The AD value of the fuser STS sensor exceeds the specified detection count.
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
Procedure death or injury. Moving parts can cause injury.
Perform the 010-105, 010-106 Fuser Thermal Error RAP.

WARNING
Do not touch the fuser while it is hot.
Install a new fuser assembly, PL 7.1 Item 1.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-367 058-310, 058-311, 058-312, 059-321
Status Indicator RAPs February 2017 Launch Issue
058-310, 058-311, 058-312, 059-321 2-368 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
060-310 ROS Failures 1 RAP 061-320, 061-340, 061-346, 061-348 ROS Failures 2 RAP
060-310 SOS Interval ready failure. 061-320 Polygon motor 1 failure.

Procedure 061-340 ROS LD K failure.

Perform the 092-316 Environment Temperature Sensor Fail RAP
061-346 SOS INT-Q failure.

061-348 Polygon motor 1 ready check failed.

Procedure
Perform the 092-316 Environment Temperature Sensor Fail RAP

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-369 060-310,
062-277, 062-316 DADF Failure RAP 062-300 Platen Interlock Open RAP
062-316 DADF motor driver error detected. 062-300 Any of the faults that follow was detected:
• DADF Job was stopped by opening the platen cover.
062-277 Communications cannot be established between the ESS PWBA and the DADF • DADF was opened when the document was set in DADF.
PWBA.
• DADF was opened while feeding.
Initial Actions Procedure
Perform ADJ 50.1 Scanner Cleaning Procedure.

WARNING
Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
WARNING
Refer to the procedure that follows as necessary:
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause • GP 11 How to Check a Sensor.
death or injury. Moving parts can cause injury. Perform the steps that follow:
1. Switch the machine off, then on, GP 4. 1. Switch the machine off, then on, GP 4.
2. Refer to WD 17 and PJ Locations. Check the connections between the ESS PWBA, PL 2. Ensure that the DADF, PL 50.1 Item 1 open and closes correctly. Check the left counter
18.2 Item 4 and the DADF, PL 50.1 Item 1, (P/J1371 and P/J1377) for an open circuit, balance assembly, PL 50.1 Item 3 and the right counterbalance assembly, PL 50.1 Item
short circuit or poor contact. 4. If necessary, install new DADF assembly, PL 50.1 Item 1.
3. If the fault persists, install new components as necessary: 3. Refer to WD 17 and PJ Locations. Check the connections between the ESS PWBA, PL
• DADF assembly, PL 50.1 Item 1. 18.2 Item 4 and the IIT assembly, PL 50.1 Item 2, (P/J1370, P/J1372 and P/J1374) for an
open circuit, short circuit or poor contact.
• ESS PWBA, PL 18.2 Item 4.
4. If the fault persists, install new components as necessary:
• IIT assembly, PL 50.1 Item 2.
• ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

062-277, 062-316, 062-300 2-370 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
062-311, 360, 062-371 to 062-396 IIT Failure RAP 062-345 IIT EEPROM Fail RAP
062-311 IISS software initialization error detected. 062-345 Write or communication failure with the EMMC card to the ESS PWBA.

062-360 Carriage home position error is detected. Procedure

062-371 IIT Failure lamp error is detected.
WARNING
062-380 AGC Failure. Insufficient lamp light detected during AGC brightness adjustment.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
062-386 AOC Failure. CCD output error detected during AOC darkness adjustment.
death or injury. Moving parts can cause injury.
062-389 Carriage overrun failure. 1. Switch the machine off, then on, GP 4.
2. Ensure the EMMC card, PL 18.2 Item 37 is connected correctly onto the ESS PWBA, PL
062-393 CCD PWBA Sync signal failure. 18.2 Item 4.
3. If the fault persists, install a new ESS kit, PL 18.2 Item 98.
062-395 Trans PWBA failure.

062-396 Connection problem with the CIS flat cable was detected.

Initial Actions
Perform ADJ 50.1 Scanner Cleaning Procedure.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch the machine off, then on, GP 4.
2. Reload the software, GP 9.
3. Refer to WD 17 and PJ Locations. Check the connections between the ESS PWBA, PL
18.2 Item 4 and the IIT assembly, PL 50.1 Item 2, (P/J1370, P/J1372 and P/J1374) for an
open circuit, short circuit or poor contact.
4. Refer to WD 17 and PJ Locations. Check the connections between the ESS PWBA, PL
18.2 Item 4 and the DADF, PL 50.1 Item 1, (P/J1371 and P/J1377) for an open circuit,
short circuit or poor contact.
5. If the fault persists, install new components as necessary:
• IIT assembly, PL 50.1 Item 2.
• DADF assembly, PL 50.1 Item 1.
• ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-371 062-311, 360, 062-345
062-362 X Hard Fail RAP 062-790 Recognition Fail RAP
062-362 Hardware modification of cognition device was detected (Full-time detection/detection 062-790 The document being scanned is prohibited by law.
when powered up).
Procedure
Procedure Advise the customer to refer to the Legal Notices in the User Guide to check the types of docu-
ment available for copying.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch the machine off, then on, GP 4.
2. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

062-362, 062-790 2-372 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
065-221 to 065-225 CIS Failure RAP
065-221 CIS AGC Failure. The AGC process did not complete.

065-222 CIS AOC Failure. The AOC process did not complete.

065-223 CIS Cable connection problem.

065-224 CIS Failure. Information on the CIS cannot be read.

065-225 CIS Device failure.

Procedure
Perform the 062-277, 062-316 DADF Failure RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-373 065-221 to 065-225
Status Indicator RAPs February 2017 Launch Issue
065-221 to 065-225 2-374 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 A
071-101 Tray 1 Misfeed Jam RAP Y N
Perform SCP 5 Final Actions
71-101 The registration sensor is not turned on within the specified time.
Perform the OF 7 Registration Sensor RAP. The fault persists.
Initial Actions Y N
• Check media condition. Perform SCP 5 Final Actions
• Check for obstructions in the media path.
Perform the OF 8 Tray 1 Feed Clutch RAP. The fault persists.
• Check tray 1 media guides and lift operation.
Y N
• Reverse the paper in the tray without changing the leading edge of the paper.
Perform SCP 5 Final Actions.

Procedure Perform the OF 9 Registration Clutch RAP. The fault persists.

Y N
Perform SCP 5 Final Actions.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Perform the 042-325 Motor Failure RAP. The motor runs.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Y N
death or injury. Moving parts can cause injury. Install a new main drive assembly, PL 3.1 Item 1.

Perform SCP 5 Final Actions.

CAUTION
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com- Perform the OF 7 Registration Sensor RAP. The fault persists.
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply Y N
when testing is complete. Perform SCP 5 Final Actions
Refer to the procedures that follow as necessary:
Perform the OF 8 Tray 1 Feed Clutch RAP. The fault persists.
• GP 10 How to Check a Motor. Y N
• GP 11 How to Check a Sensor. Perform SCP 5 Final Actions.
• GP 12 How to Check a Solenoid or Clutch.
• Principles of Operation Feeding from Paper Cassette. Perform the OF 9 Registration Clutch RAP. The fault persists.
Y N
Switch off, then switch on the machine, GP 4. The fault persists.
Perform SCP 5 Final Actions.
Y N
Perform SCP 5 Final Actions.
Perform the 042-325 Motor Failure RAP. The motor runs.
Y N
Check the registration sensor actuator (PL 15.2 Item 11) is undamaged and pivots freely. The
Install a new main drive assembly, PL 3.1 Item 1.
sensor actuator is operational.
Y N
Perform SCP 5 Final Actions.
Install a new registration sensor actuator, PL 15.2 Item 11.

Check the retard (PL 9.1 Item 4), feed, and nudger rollers (PL 15.2 Item 7) for excessive wear
or contamination. The rollers are undamaged and clean.
Y N
Clean the rollers with a cloth that is slightly dampened with water. The fault persists.
Y N
Perform SCP 5 Final Actions

Install new components as necessary:

• Cassette retard holder assembly, PL 9.1 Item 97.
• Feed rolls, PL 15.2 Item 7.
The fault persists.

A
Launch Issue February 2017 Status Indicator RAPs
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-375 071-101
 A
072-101, 072-103 Tray 2 Misfeed Jam RAP Y N
Perform SCP 5 Final Actions
72-101-00 The path sensor is not turned on within the specified time.
Perform the OF 12 550 Option Registration Clutch Assembly RAP. The fault persists.
72-103-00 The path sensor on jam. Y N
Perform SCP 5 Final Actions.
Initial Actions
• Check media condition. Perform the OF 13 550 Option Drive Assembly RAP. The motor runs.
• Check for obstructions in the media path. Y N
• Check tray 2 media guides and lift operation. Install a 550 Option drive assembly, PL 10.1 Item 9.

• Check feed roller condition.

Perform SCP 5 Final Actions.
• Check actuator condition.
• Reverse the paper in the tray without changing the leading edge of the paper. Perform the OF 10 550 Option Main Feed Assembly Path Sensor RAP. The fault persists.
Y N
Procedure Perform SCP 5 Final Actions

Perform the OF 12 550 Option Registration Clutch Assembly RAP. The fault persists.
Y N
WARNING
Perform SCP 5 Final Actions.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Perform the OF 13 550 Option Drive Assembly RAP. The motor runs.
death or injury. Moving parts can cause injury. Y N
Install a 550 Option drive assembly, PL 10.1 Item 9.
CAUTION
Perform SCP 5 Final Actions.
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
when testing is complete.
Refer to the procedures that follow as necessary:
• GP 10 How to Check a Motor.
• GP 11 How to Check a Sensor.
• GP 12 How to Check a Solenoid or Clutch.
• Refer to Principles of Operation 550 Option Feeder.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Check the feed rollers (PL 10.2 Item 3) for excessive wear or contamination. The rollers are
undamaged and clean.
Y N
Clean the rollers with a cloth that is slightly dampened with water. The fault persists.
Y N
Perform SCP 5 Final Actions

Install new feed rollers, PL 10.2 Item 3. The fault persists.

Y N
Perform SCP 5 Final Actions

Perform the OF 10 550 Option Main Feed Assembly Path Sensor RAP. The fault per-
sists.
A
Status Indicator RAPs February 2017 Launch Issue
072-101, 072-103 2-376 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
072-310 Tray 2 Motor Failure RAP 072-311 Tray 2 Mode Error RAP
072-310 Optional feeder motor alarm signal was detected. 072-311 Option sheet feeder

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Switch off, then switch on the machine, GP 4. The fault persists.
2. Reload the software, GP 9. Y N
Perform SCP 5 Final Actions.
3. If the faut persists, perform the OF 13 550 Option Drive Assembly RAP.

Remove the Optional 550 sheet feeder, refer to REP 10.1. Reload the software GP 9, then
reinstall the Optional 550 sheet feeder. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new 550 Option feeder PWBA, PL 10.1 Item 10.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-377 072-310, 072-311
075-100 MSI Misfeed Jam RAP 075-911 MSI Tray Out of Position RAP
075-100 MSI misfeed jam. 075-911 MSI not in position.

Initial Actions Procedure

• Check media condition.
• Check for obstructions in the media path.
WARNING
Procedure Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
WARNING Refer to the procedure that follow as necessary:
Ensure that the electricity to the machine is switched off while performing tasks that do
• GP 11 How to Check a Sensor.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Switch off, then switch on the machine, GP 4. The fault persists.
death or injury. Moving parts can cause injury.
Y N
Refer to the procedures that follow as necessary: Perform SCP 5 Final Actions.
• GP 12 How to Check a Solenoid or Clutch.
• Refer to Principles of Operation Feeding from the MSI. Check the MSI tray installation, PL 13.3 Item 1. The tray is installed correctly.
Switch off, then switch on the machine, GP 4. The fault persists. Y N
Y N Install the MSI tray correctly.
Perform SCP 5 Final Actions.
Check the MSI tray cover assembly, PL 13.3 Item 2. The cover is not broken and works
Check the retard roll (PL 13.3 Item 14) and feed roll (PL 13.2 Item 10) for excessive wear or correctly.
contamination. The rollers are undamaged and clean. Y N
Y N Install a new MSI tray cover assembly, PL 13.3 Item 2.
Clean the rollers with a cloth that is slightly dampened with water. The fault persists.
Y N Enter dC330 code 071-100 to test the operation of the MSI no paper sensor, PL 13.2 Item 4.
Perform SCP 5 Final Actions The sensor operation fails.
Y N
Install new components as necessary: Install a new MCU PWBA, PL 18.2 Item 24.
• MSI tray feed roller, PL 13.2 Item 10.
Refer to WD 7 and PJ Locations. Check the connections between the MSI no paper sensor
• MSI tray separator roller assembly, PL 13.3 Item 98.
and the MCU PWBA, P/J211 and P/J21. The connections are good.
The fault persists. Y N
Y N
Ensure the P/J connections are securely attached.
Perform SCP 5 Final Actions
Refer to WD 7 and PJ Locations. Check the continuity of the cables in the MSI harness assem-
Perform the OF 14 MSI Tray Feed Solenoid RAP. The fault persists.
bly, PL 13.2 Item 5. The continuity is good.
Y N
Y N
Perform SCP 5 Final Actions.
Install a new MSI harness assembly, PL 13.2 Item 5.
Install a new MCU PWBA, PL 18.2 Item 24. If the fault persists, contact 2nd level support.
Refer to WD 7 and PJ Locations. Check if the voltage between the MCU PWBA ground and P/
Perform the OF 14 MSI Tray Feed Solenoid RAP. The fault persists. J21 pin1 is approximately +5VDC. The voltage is correct.
Y N Y N
Perform SCP 5 Final Actions. Perform the OF 19 +5VDC Power RAP.

Install a new MCU PWBA, PL 18.2 Item 24. The fault persists. Install a new MSI tray no paper sensor, PL 13.2 Item 4.
Y N
Perform SCP 5 Final Actions.

Contact 2nd level support.

Status Indicator RAPs February 2017 Launch Issue

075-100, 075-911 2-378 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 A B
077-101, 077-119 Registration Sensor Off Psync on Jam Perform the 043-342 Sub Motor Failure RAP. The fault persists.
Y N
RAP Perform SCP 5 Final Actions
077-101 The registration sensor is not turned on within the specified time.
Perform the OF 15 Exit Sensor RAP. The fault persists.
077-119 Paper feed is slow but faster than misfeeding, paper and image transfer out of sync. Y N
Perform SCP 5 Final Actions
Initial Actions
Perform the 042-325 Motor Failure RAP.
• Check media condition.
• Check for obstructions in the media path. Perform OF 7 Registration Sensor RAP. The fault persists.
• Check tray 1 and tray 2 media guides and lift operation. Y N
Perform SCP 5 Final Actions
Procedure
Perform OF 9 Registration Clutch RAP. The fault persists.
Y N
WARNING Perform SCP 5 Final Actions.
Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the 043-342 Sub Motor Failure RAP. The fault persists.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Y N
death or injury. Moving parts can cause injury.
Perform SCP 5 Final Actions
Refer to the procedures that follow as necessary:
• GP 10 How to Check a Motor. Perform the OF 15 Exit Sensor RAP. The fault persists.
• GP 11 How to Check a Sensor. Y N
• GP 12 How to Check a Solenoid or Clutch. Perform SCP 5 Final Actions
Switch off, then switch on the machine, GP 4. The fault persists.
Perform the 042-325 Motor Failure RAP.
Y N
Perform SCP 5 Final Actions.

Check the retard (PL 9.1 Item 4), feed, and nudger rollers (PL 15.2 Item 7) for excessive wear
or contamination. The rollers are undamaged and clean.
Y N
Clean the rollers with a cloth that is slightly dampened with water. The fault persists.
Y N
Perform SCP 5 Final Actions

Install new components as necessary:

• Cassette retard holder assembly, PL 9.1 Item 97.
• Feed rolls, PL 15.2 Item 7.
The fault persists.
Y N
Perform SCP 5 Final Actions

Perform OF 7 Registration Sensor RAP. The fault persists.

Y N
Perform SCP 5 Final Actions

Perform OF 9 Registration Clutch RAP. The fault persists.

Y N
Perform SCP 5 Final Actions.

A B
Launch Issue February 2017 Status Indicator RAPs
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-379 077-101, 077-119
077-104 Exit Off Jam RAP 077-123 Feeder Regi Sensor On Duplex Jam RAP
077-104 After the fuser exit sensor turned on, the fuser exit Sensor turned off before the spec- 077-123 Paper in the duplex path does not turn on the registration sensor in the specified time.
ified time has passed.
Initial Actions
Initial Actions • Check media condition.
• Check exit sensor actuator operation. • Check for obstructions in the media path.
• Check for obstructions in the media path.
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Refer to the procedures that follow as necessary:
• GP 10 How to Check a Motor.
• GP 11 How to Check a Sensor.
WARNING
• GP 12 How to Check a Solenoid or Clutch.
Do not touch the fuser while it is hot.
• Principles of Operations Duplex Feeding.
Refer to the procedures that follow as necessary:
Check the registration sensor actuator (PL 15.2 Item 11) is undamaged and pivots freely. The
• GP 10 How to Check a Motor.
sensor actuator is operational.
• GP 11 How to Check a Sensor. Y N
• GP 12 How to Check a Solenoid or Clutch. Install a new registration sensor actuator, PL 15.2 Item 11.
Perform the OF 15 Exit Sensor RAP. The fault persists.
Y N Perform the OF 7 Registration Sensor RAP. The fault persists.
Perform SCP 5 Final Actions Y N
Perform SCP 5 Final Actions
Perform the OF 16 Exit Drive Assembly Clutch 1 RAP. The fault persists.
Y N Check the exit roller assembly (PL 17.1 Item 14) for excessive wear or contamination. The
Perform SCP 5 Final Actions roll is undamaged and clean.
Y N
Perform the 042-325 Motor Failure RAP. The fault persists. Clean the roll. If necessary install a new exit assembly, PL 17.1 Item 1.
Y N
Perform SCP 5 Final Actions Perform the OF 17 Exit Drive Assembly Clutch 2 RAP. The fault persists.
Y N
Install a new exit assembly, PL 17.1 Item 1. Perform SCP 5 Final Actions

Check the duplex roll for excessive wear or contamination. The roll is undamaged and
clean.
Y N
Install a new duplex assembly, PL 14.1 Item 1.

Perform the 042-325 Motor Failure RAP. The fault persists.

Y N
Perform SCP 5 Final Actions

Perform the 043-342 Sub Motor Failure RAP.

Status Indicator RAPs February 2017 Launch Issue

077-104, 077-123 2-380 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
077-300 Front Cover Interlock Open RAP 077-302 Waste Door Interlock Open RAP
077-300 Front cover detected as open. 077-302 Waste door is detected as open.

Initial Actions Initial Actions

• Check front cover latch and fitment. • Check right interlock actuator.
• Check front interlock actuator. • Check right interlock switch position and condition, PL 18.1 Item 99.
• Check front cover interlock sensor position and condition, PL 18.2 Item 28.
Procedure
Procedure
WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Enter dC330 code 041-300 to test the right Interlock switch, PL 18.1 Item 99, refer to GP 11.
Enter dC330 code 041-302 to test the front cover interlock sensor, refer to GP 11. The sen- The switch fails to operate normally.
sor fails to operate normally. Y N
Y N Install a new MCU PWBA, PL 18.2 Item 24.
Install a new MCU PWBA, PL 18.2 Item 24.
Refer to WD 4 and PJ Locations. Check the continuity of the cables on P/J29 and P/J501
Refer to WD 14 and PJ Locations. Check the connections between the front cover interlock between the MCU PWBA, PL 18.2 Item 24 and the LVPS PWBA, PL 18.1 Item 14. There is
sensor, PL 18.2 Item 28 and the MCU PWBA, PL 18.2 Item 24, P/J145 and P/J14. The con- continuity in the cables.
nections are good. Y N
Y N Install a new top harness assembly, PL 18.3 Item 4.
Securely attach the connectors.
Refer to WD 4 and PJ Locations. Check the connections between the right Interlock switch and
Check if the voltage between the MCU PWBA ground and P/J14 pin 9 is approximately the LVPS PWBA, PL 18.1 Item 14, P/J42. The connection is good.
+5VDC. The voltage is correct. Y N
Y N Securely attach the connector.
Perform the OF 19 +5VDC Power RAP.
Check if the voltage between the MCU PWBA ground and P/J29 pin 15 is approximately
Install a new front cover interlock sensor, PL 18.2 Item 28. +5VDC. The voltage is correct.
Y N
Refer the OF 19 +5VDC Power RAP.

Install a new right Interlock switch assembly, PL 18.1 Item 99. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new LVPS PWBA, PL 18.1 Item 14

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-381 077-300, 077-302
077-322 Option Tray Communication Failure RAP 077-323 PH Motor Failure RAP
072-322 Communication failure between the MCU PWBA and the optional 550 sheet feeder. 077-323 The PH motor does not rotate correctly.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
CAUTION
Perform SCP 5 Final Actions.
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
Check the connections P/J27, DP/DJ271 and P/J419 between the optional 550 sheet feeder ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
PWBA, PL 10.1 Item 10 and the MCU PWBA, PL 18.2 Item 24. The connections are good. when testing is complete.
Y N Refer to the procedures that follow as necessary:
Secure the connections. • GP 10 How to Check a Motor.
• Principles of Operation Drives.
Refer to WD 16 and PJ Locations. Check the continuity of the cables on P/J419 and DP/DJ271
Switch off, then switch on the machine, GP 4. The fault persists.
between the optional 550 sheet feeder PWBA and the drawer connector, PL 10.1 Item 13.
Y N
There is continuity in the cables.
Perform SCP 5 Final Actions.
Y N
Install a new drawer 1 feeder harness, PL 10.1 Item 13.
Enter dC330 code 071-004 to run the PH motor. The motor fails to run correctly.
Y N
Refer to WD 16 and PJ Locations. Check the continuity of the cables on P/J27, PL 18.2 Item
Install a new MCU PWBA, PL 18.2 Item 24.
24 and DP/DJ271 between the MCU PWBA and the drawer connector. There is continuity in
the cables.
Refer to WD 6 and PJ Locations. Check the connections between the PH motor, P/J312 and
Y N
the LVPS PWBA, PL 18.1 Item 14, P/J509, and the connection between the PH motor, P/J172
Install a new main harness assembly, PL 18.3 Item 2.
and MCU PWBA,PL 18.2 Item 24, P/J17. The connections are good.
Y N
Install a new optional 550 sheet feeder PWBA, PL 10.1 Item 10. The fault is fixed.
Secure the connections for P/J312, P/J509, P/J172 and P/J17.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.
Refer to WD 6 and PJ Locations. Check the continuity of the cables connected between the PH
motor and the MCU PWBA, PL 18.2 Item 24, P/J172 and P/J17. The continuity is good.
Perform SCP 5 Final Actions.
Y N
Install a new drive harness assembly, PL 18.3 Item 1.

Refer to WD 6 and PJ Locations. Check the continuity of the cables connected between the PH
motor and the LVPS PWBA, PL 18.1 Item 14, P/J312 and P/J509. The continuity is good.
Y N
Install a new top harness assembly, PL 18.3 Item 4.

Refer to WD 6 and PJ Locations. Close the interlock switch(es), then check if the voltage
between the LVPS PWBA ground and the P/J509 pin 1 is approximately +24VDC. The volt-
age is correct.
Y N
Perform the OF 18 +24VDC Power RAP.

Install a new main drive assembly, PL 3.1 Item 1.

Status Indicator RAPs February 2017 Launch Issue

077-322, 077-323 2-382 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
077-327 Optional Feeder Composition Error RAP 077-909 IOT Static Jam RAP
077-327 Option unit structuring error, invalid tray is installed. 077-900 IOT static jam.

Procedure Initial Actions

• Clear any media from the media path.
• Check for obstructions at or near the registration sensor.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do NOTE: The registration sensor is integral to the registration chute assembly, PL 15.2 Item
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 1.
death or injury. Moving parts can cause injury.
Procedure
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Remove, then reinstall the Optional 550 sheet feeder, refer to REP 10.1. The fault persists.
Y N not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform SCP 5 Final Actions.
Switch off, then switch on the machine, GP 4. The fault persists.
Verify product and option compatibility, The tray is supported. Y N
Y N Perform SCP 5 Final Actions.
Install the correct tray.
Perform the 077-104 Exit Off Jam RAP. The fault persists.
Reload the software GP 9. Y N
Perform SCP 5 Final Actions.

Perform the 077-123 Feeder Regi Sensor On Duplex Jam RAP. The fault persists.
Y N
Perform SCP 5 Final Actions.

Perform the OF 10 550 Option Main Feed Assembly Path Sensor RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-383 077-327, 077-909
077-911, 077-967, 077-968 Paper Mismatch RAP
077-911 Paper size mismatch user intervention.

077-967 APS paper type mismatch, or printing from a tray with different paper type.

077-968 Paper type mismatch user intervention.

Procedure
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Load the specified paper, then rerun the job.

Status Indicator RAPs February 2017 Launch Issue

077-911, 077-967, 077-968 2-384 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
091-300 Rear Cover Interlock Open RAP 091-312 HVPS CC Fail RAP
091-300 Rear cover is detected as open. 091-312 Communication failure between the development HVPS XD PWBA and MCU PWBA.

Initial Actions Procedure

• Check rear cover latch and fitment.
• Check rear interlock actuator.
WARNING
• Check rear cover Interlock switch position and condition, PL 14.1 Item 3.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Procedure death or injury. Moving parts can cause injury.
Switch the machine off, then on, GP 4. The fault persists.
Y N
WARNING Perform SCP 5 Final Actions.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Refer to WD 12 and PJ Locations. Check the connections between the MCU PWBA, PL 18.2
death or injury. Moving parts can cause injury. Item 24 and the development HVPS XD PWBA, PL 18.2 Item 25, P/J18 and P/J181. The con-
Refer to the procedures that follow as necessary: nections are good.
• GP 13 How to Check a Switch. Y N
Securely attach the connectors.
Enter dC330 code 041-301 to test the rear cover Interlock switch. The switch fails to operate
normally.
Y N Install a new MCU-HVPS (FFC), PL 18.3 Item 6. The fault persists.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.
Perform SCP 5 Final Actions.
Refer to WD 4 and PJ Locations. Check the continuity of the cables on P/J29 and P/J501
Install a new development HVPS XD PWBA, PL 18.2 Item 25.
between the MCU PWBA, PL 18.2 Item 24 and the LVPS PWBA, PL 18.1 Item 14. There is
continuity in the cables.
Y N
Install a new top harness assembly, PL 18.3 Item 4.

Refer to WD 4 and PJ Locations. Check the connections between the rear cover interlock sen-
sor PL 14.1 Item 3 and the LVPS PWBA, PL 18.1 Item 14, P/J42. The connection is good.
Y N
Securely attach the connector.

Check if the voltage between the MCU PWBA ground and P/J29 pin 15 is approximately
+5VDC. The voltage is correct.
Y N
Perform the OF 19 +5VDC Power RAP.

Install a new rear Interlock switch harness assembly, PL 14.1 Item 3. The error persists.
Y N
Perform SCP 5 Final Actions.

Install a new LVPS PWBA, PL 18.1 Item 14

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-385 091-300, 091-312
091-400, 405, 911 Waste Toner Bottle Near Full RAP 091-401, 402, 411, 421, 431, 480, 481, 482, 913, Drum
091-400 Waste bottle near full. Cartridge Life RAP
091-401 K Drum cartridge near end of life.
091-405 Waste bottle pre-near full.
091-402 K Drum cartridge life over.
091-911 Waste bottle full.
091-411 Drum cartridge Y near end of life.
Procedure
091-421 Drum cartridge M near end of life.

WARNING 091-431 Drum cartridge C near end of life.

Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 091-480 Drum cartridge Y life over
death or injury. Moving parts can cause injury.
Refer to the procedure that follow as necessary: 091-481 Drum cartridge M life over.
• GP 11 How to Check a Sensor.
091-482 Drum cartridge C life over.
For 091-400 and 091-405 faults acquire a new waste toner box, PL 8.1 Item 7 then install when
necessary. 091-913 Drum cartridge K life over.
For a 019-911 fault continue this procedure.
Enter dC330 code 094-202 to check the toner full sensor, PL 4.1 Item 17. The sensor fails
Initial Actions
to operate normally.
Y N • Reseat the drum cartridge.
install a new MCU PWBA, PL 18.2 Item 24. • Verify drum cartridge is genuine Xerox.
• Cycle system power.
Refer to WD 4 and PJ Locations. Check the connections between the toner full sensor and the
MCU PWBA, PL 18.2 Item 24, P/J203 and P/J29. The connections are good.
Procedure
Y N
Securely attach the connectors.

Check the voltage between the MCU Board ground and P/J29 pin 20 is approximately +5VDC.
WARNING
The voltage is correct. Ensure that the electricity to the machine is switched off while performing tasks that do
Y N not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the OF 19 +5VDC Power RAP. death or injury. Moving parts can cause injury.
Check drum cartridge life count. The drum cartridge is at or near end of life.
Install a new toner full sensor, PL 4.1 Item 17 Y N
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions

Check the drum cartridge CRUM connection terminal inside the CRU xerographic devel-
opment assembly. The connection is clean and installed correctly.
Y N
Clean the connector, then reinstall drum cartridge.

Check the connection terminal of the CRUM connector assembly. The connection ter-
minal is good.
Y N
Install a new CRUM connector assembly, PL 8.1 Item 1.

A B
Status Indicator RAPs February 2017 Launch Issue
091-400, 405, 911, 091-401, 402, 411, 421, 431, 480, 2-386 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
A B
Refer to WD 12 and PJ Locations. Check the CRUM connections of the xerographic har- 091-914 to 091-919, 091-920 to 091-928 Drum Comm Error
ness assembly and the MCU PWBA, PL 8.1 Item 8 (P/J12, P/J121, P/J122, P/J123, P/
J124). The connections are good. RAP
Y N 091-914 K Drum CRUM communication error.
Securely attach the connectors.
091-915 K Drum CRUM Data broken.
Refer to WD 12 and PJ Locations. Check the continuity of the xerographic harness
assembly, P/J12, P/J121, P/J122, P/J123, P/J124, PL 8.1 Item 8. The continuity is 091-916 K Drum CRUM data mismatch.
good.
Y N 091-917 Y Drum CRUM communication error.
Install a new xerographic harness assembly, PL 8.1 Item 8.
091-918 M Drum CRUM communication error.
Install a new CRU xerographic development assembly (imaging unit):
• CRU xerographic development assembly (imaging unit) - Y, PL 8.1 Item 95. 091-919 C Drum CRUM communication error.
• CRU xerographic development assembly (imaging unit) - M, PL 8.1 Item 96.
091-920 Y Drum CRUM data broken.
• CRU xerographic development assembly (imaging unit) - C, PL 8.1 Item 98.
• CRU xerographic development assembly (imaging unit) - K, PL 8.1 Item 99. 091-922 M Drum CRUM data broken.
The fault persists.
Y N 091-923 C Drum CRUM data broken.
Perform SCP 5 Final Actions
091-924 Y Drum CRUM data mismatch.
Install a new MCU PWBA, PL 18.2 Item 24.
091-925 M Drum CRUM data mismatch.
Install a new xerographic development assembly, PL 8.1. The fault persists.
Y N 091-926 M Drum CRUM data mismatch.
Perform SCP 5 Final Actions
091-928 M Drum data mismatch.
Install a new MCU PWBA, PL 18.2 Item 24.
Initial Actions
• Verify drum cartridge is genuine Xerox.
• Inspect the drum cartridge xerographic connector.
• Switch off, then switch on the machine, GP 4.

Procedure
Perform the 091-401, 402, 411, 421, 431, 480, 481, 482, 913, Drum Cartridge Life RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-387 091-401, 402, 411, 421, 431, 480, 481, 482, 913,, 091-
 A
091-921, 927, 928, 929 Drum CRUM Out of Position RAP • CRU xerographic development assembly (imaging unit) - M, PL 8.1 Item 96.

091-921 K Drum CRUM is not positioned correctly. • CRU xerographic development assembly (imaging unit) - C, PL 8.1 Item 98.
• CRU xerographic development assembly (imaging unit) - K, PL 8.1 Item 99.
091-927 Y Drum CRUM is not positioned correctly.
Install a new CRU xerographic development assembly (imaging unit):
091-928 M Drum CRUM is not positioned correctly. • CRU xerographic development assembly (imaging unit) - Y, PL 8.1 Item 95.
• CRU xerographic development assembly (imaging unit) - M, PL 8.1 Item 96.
091-929 C Drum CRUM is not positioned correctly.
• CRU xerographic development assembly (imaging unit) - C, PL 8.1 Item 98.
• CRU xerographic development assembly (imaging unit) - K, PL 8.1 Item 99.
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions

Check if the CRU xerographic development assembly (imaging unit) is correct for this printer
and installed in the correct color location. The imaging unit is the correct part and installed
in the correct location.
Y N
Install the correct CRU xerographic development assembly (imaging unit):
• CRU xerographic development assembly (imaging unit) - Y, PL 8.1 Item 95.
• CRU xerographic development assembly (imaging unit) - M, PL 8.1 Item 96.
• CRU xerographic development assembly (imaging unit) - C, PL 8.1 Item 98.
• CRU xerographic development assembly (imaging unit) - K, PL 8.1 Item 99.

Check the connection terminal of the CRUM inside the CRU xeroxgraphic developement
assembly. The connection terminal is good and not broken.
Y N
Install a new CRU xerographic development assembly (imaging unit):
• CRU xerographic development assembly (imaging unit) - Y, PL 8.1 Item 95.
• CRU xerographic development assembly (imaging unit) - M, PL 8.1 Item 96.
• CRU xerographic development assembly (imaging unit) - C, PL 8.1 Item 98.
• CRU xerographic development assembly (imaging unit) - K, PL 8.1 Item 99.

Check the connection terminal of the CRUM connector assembly. The connection terminal
is good and not broken.
Y N
Install a new CRUM connector assembly, PL 8.1 Item 1. The fault persists.
Y N
Perform SCP 5 Final Actions

Install a new CRU xerographic development assembly (imaging unit):

• CRU xerographic development assembly (imaging unit) - Y, PL 8.1 Item 95.

A
Status Indicator RAPs February 2017 Launch Issue
091-921, 927, 928, 929 2-388 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 A
092-316 Environment Temperature Sensor Fail RAP Install a new ROS assembly, PL 2.1 Item 1. The fault persists.
Y N
092-316 Environment temperature sensor failure.
Perform SCP 5 Final Actions.

Procedure Install a new MCU Board, PL 18.2 Item 24.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

NOTE: The environment temperature sensor is located inside the ROS.

Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Refer to WD 8 and PJ Locations. Check the connection between the ROS assembly (PL 2.1
Item 1) and the MCU PWBA, PL 18.2 Item 24, (P/J3411, P/J36, P/J111, and P/J11). The con-
nections are good.
Y N
Ensure the P/J connections are securely attached.

Refer to WD 8 and PJ Locations. Check the connection between the ROS assembly (PL 2.1
Item 1) and the LVPS PWBA, PL 18.1 Item 14, (P/J432, P/J431 and P/J43). The connec-
tions are good.
Y N
Ensure the P/J connections are securely attached.

Refer to WD 8 and PJ Locations. Check the continuity of the cables on P/J43 and P/J431
between the LVPS PWBA and the ROS assembly. There is continuity in the cables.
Y N
Install a new top harness assembly, PL 18.3 Item 4.

Refer to WD 8 and PJ Locations. Close the interlock switches then check if the voltage
between the LVPS PWBA ground and the P/J43 pin 2 is approximately +5VDC. The voltage
is correct.
Y N
Install a new LVPS PWBA, PL 18.1 Item 14.

Refer to WD 8 and PJ Locations. Close the interlock switches then check if the voltage
between the MCU PWBA ground and the P/J36 pin 1 is approximately +24VDC. The voltage
is correct.
Y N
Perform the OF 18 +24VDC Power RAP.

Refer to WD 8 and PJ Locations. Check if the voltage between the MCU PWBA ground and
the P/J11 pin 1 is approximately +3.3VDC. The voltage is correct.
Y N
Perform the OF 20 +3.3VDC Power RAP.

A
Launch Issue February 2017 Status Indicator RAPs
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-389 092-316
092-318, 092- 319 to 092-321 ADC Patch Failure RAP 093-320 Developer Motor Fail RAP
092-318 The TC/SAD patch of Y color is abnormally pale. 093-320 Developer motor rotation is not correct.

092-319 The TC/SAD patch of M color is abnormally pale. Procedure

092-320 The TC/SAD patch of C color is abnormally pale.
WARNING
092-321 The TC/SAD patch of K color is abnormally pale.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Procedure death or injury. Moving parts can cause injury.

WARNING CAUTION
Ensure that the electricity to the machine is switched off while performing tasks that do Switch off the +24VDC supply after testing motors, solenoids, and clutches. The +24VDC low
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause voltage power supply must be switch on when testing motors, solenoids, and clutches, (dC330
death or injury. Moving parts can cause injury. Component control code 041.001) then switched off to avoid damage to the machine.
1. Switch off, then switch on the machine, GP 4. Refer to the procedures that follow as necessary:
2. Remove, then shake the toner cartridge, PL 5.1. • GP 10 How to Check a Motor.
3. Reinstall the toner cartridge. • Principles of Operation Drives.
4. Remove then install the appropriate CRU xerographic development assembly (imaging Switch off, then switch on the machine, GP 4. The fault persists.
unit), PL 8.1. Y N
5. Install a new toner cartridge, PL 5.1. Perform SCP 5 Final Actions.
6. Install a new CRU xerographic development assembly (imaging unit):
Execute dC330 code 093-001, and check the developer motor. The motor fails to run.
• CRU xerographic development assembly (imaging unit) - Y, PL 8.1 Item 95. Y N
• CRU xerographic development assembly (imaging unit) - M, PL 8.1 Item 96. Install a new MCU PWBA, PL 18.2 Item 24.
• CRU xerographic development assembly (imaging unit) - C, PL 8.1 Item 98.
• CRU xerographic development assembly (imaging unit) - K, PL 8.1 Item 99. Refer to WD 6 and PJ Locations. Check the connections between the developer motor (P/
J331) and the MCU PWBA (P/J33). The connections are good.
Y N
Secure the connections for P/J331 and P/J33.

Refer to WD 6 and PJ Locations. Check the continuity of the cables connected between the PH
motor and the MCU PWBA (P/J331 and P/J33). The continuity is good.
Y N
Install a new drive harness assembly, PL 18.3 Item 1.

Refer to WD 6 and PJ Locations. Close the interlock switch(es). Check if the voltage between
the MCU PWBA ground and the P/J33 pin 2 is approximately +24VDC. The voltage is cor-
rect.
Y N
Perform the OF 18 +24VDC Power RAP.

Install a new main drive assembly, PL 3.1 Item 1.

Status Indicator RAPs February 2017 Launch Issue

092-318, 092- 319 to 092-321, 093-320 2-390 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
093-339 Toner CRUM Authentication Fail RAP 093-406 to 093-409 Toner Cartridge Near Empty RAP
093-339 Toner CRUM communication with the authentication IC is abnormal. 093-406 K toner cartridge near empty; replace soon.

Initial Actions 093-407 Y toner cartridge near empty; replace soon.

• Verify the toner cartridge is a genuine Xerox.
093-408 M toner cartridge near empty; replace soon.
• Inspect the toner cartridge CRUM connector.
093-409 C toner cartridge near empty; replace soon.
Procedure
Initial Actions
• Verify toner cartridge is genuine Xerox.
WARNING
• Reseat and lock the toner cartridge.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. Procedure
Switch off, then switch on the machine, GP 4. The fault persists. Check toner cartridge life count. The toner cartridge is at or near end of life.
Y N Y N
Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

Install a new toner cartridge, PL 5.1. The fault persists. install a new toner cartridge, PL 5.1.
Y N
Perform SCP 5 Final Actions.

Install a new MCU PWBA PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-391 093-339 , 093-406 to 093-409
093-444, 445, 480, 481, 482, 912 Toner Cartridge End of Life 093-913 to 093-916 Toner CRUM Not in Position RAP
RAP 093-913 Toner CRUM Y not in position.
093-444 K1 toner cartridge is empty.
093-914 Toner CRUM M not in position.
093-445 K2 toner cartridge is empty.
093-915 Toner CRUM C not in position.
093-480 Cyan toner cartridge is empty.
093-916 Toner CRUM K not in position.
093-481 Yellow toner cartridge is empty.
Initial Actions
093-482 Magenta toner cartridge is empty. • Verify toner cartridge is genuine Xerox.
• Reseat and lock the toner cartridge.
093-912 K toner cartridge is empty.
Procedure
Procedure
Information only. No service action necessary. Advise the customer that the toner cartridge is
empty. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Check toner CRUM connector condition. The toner CRUM assembly is good.
Y N
Install a new toner cartridge, PL 5.1.

Check the connection terminal of the dispenser assembly. The connector is good.
Y N
Install a new dispenser assembly, PL 5.1.

Refer to WD 14 and PJ Locations. Check the connections between the dispenser assembly (P/
J191, P/J192, P/J193 and P/J194) and the MCU PWBA (P/J19). The connections are good.
Y N
Secure the connections.

Refer to WD 14 and PJ Locations. Check the continuity of the cables connected between the
between the dispenser assembly (P/J191, P/J192, P/J193 and P/J194) and the MCU PWBA
(P/J19). The continuity is good.
Y N
Install a new top harness assembly, PL 18.3 Item 4.

Install a new MCU PWBA, PL 18.2 Item 24.

Status Indicator RAPs February 2017 Launch Issue

093-444, 445, 480, 481, 482, 912, 093-913 to 093-916 2-392 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
093-924, 927, 928, 926, 929, 937, 938, 939 Toner CRUM 093-925, 093- 933 to 093-935 Toner CRUM Broken RAP
Communication Fail RAP 093-925 The cell of toner cartridge K CRUM is damaged.
093-924 Communication failed with the CRUM of toner cartridge K.
093-933 The cell of toner cartridge Y CRUM is damaged.
093-926 Toner cartridge CRUM K data mismatch.
093-934 The cell of toner cartridge M CRUM is damaged.
093-927 Communication failed with the CRUM of toner cartridge Y.
093-928 Communication failed with the CRUM of toner cartridge M. 093-935 The cell of toner cartridge C CRUM is damaged.
093-929 Communication failed with the CRUM of toner cartridge C.
Initial Actions
093-937 Toner cartridge CRUM Y data mismatch.
• Verify Toner Cartridge is genuine Xerox.
093-938 Toner cartridge CRUM M data mismatch. • Reseat and lock the Toner Cartridge.
093-939 Toner cartridge CRUM C data mismatch.
Procedure
Initial Actions
• Verify toner cartridge is genuine Xerox.
• Reseat and lock the toner cartridge. WARNING
Procedure Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
WARNING Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Ensure that the electricity to the machine is switched off while performing tasks that do
Perform SCP 5 Final Actions.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Check toner CRUM connector condition. The toner CRUM assembly is good.
Switch off, then switch on the machine, GP 4. The fault persists. Y N
Y N Install a new toner cartridge, PL 5.1.
Perform SCP 5 Final Actions.
Check the connection terminal of the dispenser assembly. The connector is good.
Check toner CRUM connector condition. The toner CRUM assembly is good. Y N
Y N Install a new dispenser assembly, PL 5.1.
Install a new toner cartridge, PL 5.1.
Refer to WD 14 and PJ Locations. Check the connections between the dispenser assembly,
Check the connection terminal of the dispenser assembly. The connector is good. PL 5.1, (P/J191, P/J192, P/J193 and P/J194) and the MCU PWBA, PL 18.2 Item 24, (P/J19).
Y N The connections are good.
Install a new dispenser assembly, PL 5.1. Y N
Secure the connections.
Refer to WD 14 and PJ Locations. Check the connections between the dispenser assembly,
PL 5.1, (P/J191, P/J192, P/J193 and P/J194) and the MCU PWBA, PL 18.2 Item 24, (P/J19). Refer to WD 14 and PJ Locations. Check the continuity of the cables connected between the
The connections are good. between the dispenser assembly, PL 5.1, (P/J191, P/J192, P/J193 and P/J194) and the MCU
Y N PWBA, PL 18.2 Item 24, (P/J19). The continuity is good.
Secure the connections. Y N
Install a new top harness assembly, PL 18.3 Item 4.
Refer to WD 14 and PJ Locations. Check the continuity of the cables connected between the
between the dispenser assembly, PL 5.1, (P/J191, P/J192, P/J193 and P/J194) and the MCU Install a new MCU PWBA, PL 18.2 Item 24.
PWBA, PL 18.2 Item 24, (P/J19). The continuity is good.
Y N
Install a new top harness assembly, PL 18.3 Item 4.

Install a new MCU PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-393 093-924, 927, 928, 926, 929, 937, 938, 939, 093-925,
094-310, 319, 325, 326 Error CTD Sensor Dirty RAP If directed to this procedure from an image quality RAP, click the following link to return to

094-310 CTD Sensor LED off condition exceeds upper limit. • IQ2 Light or Undertoned Print RAP.
• IQ12 Fog, Background Contamination.
094-319 CTD Sensor contamination detected. • IQ20 Color Registration is Out of Alignment.

094-325 Measurement of belt surface exceeds upper and lower limits.

094-326 Measurement of potential/density patch is too dark.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to the procedure that follow as necessary:
• GP 11 How to Check a Sensor.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Check the CTD Sensor surface for smears or foreign objects, PL 6.1 Item 14. The sensor is
clean.
Y N
Switch off the machine, GP 4. Clean the CTD sensor surface by wiping with a clean and
dry, soft cotton swab, or remove the foreign objects.

Check the CTD sensor assembly installation. The CTD sensor assembly is installed cor-
rectly.
Y N
Reseat the color toner density (CTD) sensor, PL 6.1 Item 14.

Refer to WD 13 and PJ Locations. Check the connection between the CTD sensor assembly
and the MCU PWBA, PL 18.2 Item 24, (P/J251 and P/J27). The connections are good.
Y N
Securely attach the connectors.

Refer to WD 13 and PJ Locations. Check the continuity of the cables in the harness between
P/J251 and P/J27, connecting the CTD Sensor assembly and the MCU PWBA. The continu-
ity is good.
Y N
Install a new main harness assembly, PL 18.3 Item 2.

Refer to WD 13 and PJ Locations. Check if the voltage between the MCU PWBA ground and
P/J27 pin 13 is approximately +5VDC. The voltage is approximately +5VDC.
Y N
Refer to OF 19 +5VDC Power.

Install a new color toner density (CTD) sensor, PL 6.1 Item 14.

Status Indicator RAPs February 2017 Launch Issue

094-310, 319, 325, 326 2-394 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
094-311, 094-420 IBT Life End RAP 094-318, 094-911 1st BTR/Transfer Belt Position Failure
094-311 IBT unit has reach NVM unit dead stop. RAP
094-318 1st BTR contact/retract did not complete within the NVM specified time.
094-420 The intermediate transfer belt (IBT) has reached end of life.
094-911 Transfer belt position failure.
Procedure
NOTE: The 1st BTR is an integral component of the transfer belt assembly.

WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
WARNING death or injury. Moving parts can cause injury.
Do not touch the fuser while it is hot.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
WARNING
Perform SCP 5 Final Actions. Do not touch the fuser while it is hot.
Switch off, then switch on the machine, GP 4. The fault persists.
Install a new transfer belt assembly, PL 6.1 Item 97. Y N
Perform SCP 5 Final Actions.

Check the transfer belt assembly is installed correctly, PL 6.1 Item 1. The fault persists.
Y N
Perform SCP 5 Final Actions.

Refer to WD 12 and PJ Locations. Check the connection of the Faston connector on the BTR
harness, (PL 18.2 Item 33) to the transfer HVPS TR PWBA, PL 18.2 Item 30. The connec-
tion is good.
Y N
Securely attach the connector.

Refer to WD 12 and PJ Locations. Check the wiring between the transfer HVPS TR PWBA, PL
18.2 Item 30, (P/J1821) and the development HVPS XD PWBA, PL 18.2 Item 25, (P/J182).
The wiring and connections are good.
Y N
Securely attach the connector. If necessary install a new HVPS harness assembly, PL
18.3 Item 5.

Refer to WD 12 and PJ Locations. Check the connection between the development HVPS XD
PWBA, PL 18.2 Item 25, (P/J182) and the MCU PWBA, PL 18.2 Item 24, (PJ18). The con-
nections are good.
Y N
Secure the connections. If necessary install a new MCU-HVPS flat flex connector, PL
18.3 Item 6.

lnstall new components as necessary:

• Transfer belt assembly, PL 6.1 Item 97.
• MCU PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-395 094-311, 094-420, 094-318, 094-911
094-417 IBT Near End of Life RAP 096-918 Toner CRUM Not Permitted Fail RAP
094-417 Intermediate transfer belt (IBT) is near end of life. 096-918 XC 3rd party CRUM is installed but not permitted by the machine.

Procedure Procedure
Information only. No service action necessary. Advise the customer that the IBT is almost at Perform the 093-924, 927, 928, 926, 929, 937, 938, 939 Toner CRUM Communication Fail
end of life. RAP.

Status Indicator RAPs February 2017 Launch Issue

094-417, 096-918 2-396 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
099-396 to 099-399 Fuser Temperature Fault RAP
099-396 No heat center temperature sensor, specified temperature has not been reached in
the specified time.

099-397 Slow heat center temperature sensor, specified temperature has not been reached in
the specified time.

099-398 Fast heat center temperature sensor, over temperature has been detected.

099-399 Side temperature sensor detected low fuser temperature.

Procedure
Perform the 010-319 to 10-355 Fuser Thermal Error RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-397 099-396 to 099-399
Status Indicator RAPs February 2017 Launch Issue
099-396 to 099-399 2-398 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
102-311 to 102-319 USB Dongle Errors RAP 102-356 EWS Soft Fail RAP
102-311 USB dongle access failed during the initial installation by the USB dongle. 102-356 Fatal error related to EWS.

102-312 It was detected that MAC address of another M/C was recorded in the dongle during Procedure
the initial installation by the USB dongle.

102-313 An illegal IOT speed setting key was detected during the initial installation by the usb WARNING
dongle.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
102-314 Setting the IOT speed setting key failed during the initial installation by the USB don-
death or injury. Moving parts can cause injury.
gle.
Perform the steps that follow:
102-315 Setting the SW Key failed during the initial installation by the USB dongle. 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, (PL 18.2 Item 4) are securely connected.
102-316 Setting the supply setting failed during the initial installation by the USB dongle. Ensure all surface mounted modules on the ESS PWBA (PL 18.2 Item 4) are securely
connected.
102-317 Setting the page pack failed during the initial installation by the USB dongle. 3. Initialise the hard disk, refer to dC355 Hard Disk Diagnostics.
4. Reload the software, GP 9.
102-318 Setting the country code failed during the initial installation by the USB dongle.
5. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
102-319 The NVM rewriting list process failed during the initial installation by the USB dongle. 6. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Ensure the USB dongle is installed correctly.
2. Switch off, then switch on the machine, GP 4.
3. Ensure that all connectors on the ESS PWBA, (PL 18.2 Item 4) are securely connected.
Ensure all surface mounted modules on the ESS PWBA (PL 18.2 Item 4) are securely
connected.
4. Reload the software, GP 9.
5. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
6. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-399 102-311 to 102-319, 102-356
Status Indicator RAPs February 2017 Launch Issue
102-311 to 102-319, 102-356 2-400 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
103-310 to 103-313 Hybrid Water Mark RAP 103-314 Prohibited Originals RAP
103-310 The secure watermark kit cannot be made available because the hybrid watermark 103-314 Possible prohibited originals (system fail).
detection hardware is not installed.
Procedure
103-311 The secure watermark kit is not enabled.

103-312 The secure watermark kit cannot be made available because the hybrid watermark WARNING
detection hardware for document side 2 is not installed.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
103-313 The secure watermark kit did not become available because of insufficient IISS exten-
death or injury. Moving parts can cause injury.
sion memory.
Perform the steps that follow:
Procedure 1. Switch off, then switch on the machine, GP 4.
For information only. No service action necessary. 2. Ensure that all connectors on the ESS PWBA, (PL 18.2 Item 4) are securely connected.
Ensure all surface mounted modules the ESS PWBA are securely connected.
3. Initialise the hard disk, refer to dC355 Hard Disk Diagnostics.
4. Reload the software, GP 9.
5. If the fault persists, install new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-401 103-310 to 103-313, 103-314
Status Indicator RAPs February 2017 Launch Issue
103-310 to 103-313, 103-314 2-402 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-210, 116-211 Media Reader Error RAP 116-212, 116-220 ESS Error RAP
116-210 Fatal error of media reader. 116-212 MediaLib internal logic error has occurred.

116-211 Media reader connection cable disconnected. 116-220 The downloader software that processes downloads within the ESS failed to initialize
during transition into download mode.
Procedure
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. Check the connectors on the USB harness. If necessary install a new USB harness, PL 1. Switch off, then switch on the machine, GP 4.
18.2 Item 12. 2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
3. Reload the software, GP 9. Make sure all surface mounted modules on the PWBA are securely connected.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. 3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-403 116-210, 116-211, 116-212, 116-220
116-312, 116-313 HDD Encrypt Key Fail RAP 116-314 Ethernet Address Fail RAP
116-312 An error in the encryption key was detected on booting. 116-314 An Ethernet error was detected.

116-313 An encryption setting error was detected on booting. Procedure

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
WARNING not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Ensure that the electricity to the machine is switched off while performing tasks that do death or injury. Moving parts can cause injury.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Perform the steps that follow:
death or injury. Moving parts can cause injury.
1. Advise the customer to check that the TCP/IP ports are correctly configured.
Perform the steps that follow:
2. Switch off the machine GP 4, then:
1. Initialise the hard disk, refer to dC355 Hard Disk Diagnostics.
a. Remove the EMMC card.
2. When the system has been recovered, advise the customer to set a correct HDD encryp-
b. Reinstall the EMMC card, then switch on the machine, GP 4.
tion key.
3. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
4. Reload the software, GP 9.
5. Perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

116-312, 116-313, 116-314 2-404 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-320, 116-345 Process Error RAP 116-321, 322, 323, 328, 329, 338 Software Error RAP
116-320 Fatal error of the STREAMZ. A problem has occurred in the software processing and 116-321 Due to an error in software processing, subsequent processes cannot be performed.
it is unable to continue with the subsequent processes.
116-322 Due to an error in software processing, subsequent processes cannot be performed.
116-345 Token Ring Control IC Access error.
116-323 During a read/write check at power on, OS/DD detects an error with the ESS-NVRAM
Procedure board.
Switch off, then switch on the machine, GP 4.
116-328 A failure was detected in the level 2 cache built in the CPU.

116-329 A system call error related to the serial I/F was detected.

116-338 Overall JBA fatal error. Due to an error in software processing, subsequent processes
cannot be performed.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
3. Reload the software, GP 9.
4. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-405 116-320, 116-345, 116-321, 322, 323, 328, 329, 338
116-324 Exception Fail RAP 116-325 ESS Fan Fail RAP
116-324 A fatal software exception error has occurred in the controller PWB CPU. 116-325 An error occurred in the rotation of the ESS fan.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected. 2. If the fault persists, install new main fan, PL 4.1 Item 13.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
3. Reload the software, GP 9.
4. Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

116-324, 116-325 2-406 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-330, 331, 336, 337, 339 HDD File System Fail RAP 116-334 ESS NVRAM Data Compare Fail
116-330 HDD check at power on detected that an error has occurred or the HDD was not for- 116-334 ESS NVRAM Data Compare failure.
matted.
During a check of read/write at power on, System Cont detects [ESS-NVRAM with factory set-
116-331 A log related error was detected. tings is installed] or [Illegal ESS-NVRAM data is occurring].

116-336 An error was detected when the HDD was accessed. Because data for initialization in ESS-ROM is written on ESS-NVRAM data when 116-334 is
detected, powering OFF then ON after that causes System Fails (124-315) that indicate mis-
116-337 Overall SNTP fatal error. Due to an error in software processing, subsequent pro- matches in various data between the three locations MCU PWBA, ESS PWBA SEEP Data
cesses cannot be performed. SYS1 and ESS PWBA NVM Data SYS2.

116-339 When the JBA is started up, the HDD is not installed. Procedure

Procedure
Perform the 016-210, 506, 777, 780, 798 HDD Error RAP. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Check, then if necessary load the latest software, GP 9.
3. Check dC125. If a 124-315 fault has occurred perform the dC132 Machine ID/Billing Data
routine to synchronize the serial, product or billing data numbers.
4. Switch off the machine GP 4, then:
a. Remove the EMMC card.
b. Reinstall the EMMC card, then switch on the machine, GP 4.
5. Start the machine in special boot mode LONGDIAG MODE, GP 16.
6. Install new components as necessary:
• EMMC card PL 18.2 Item 37.
• ESS PWBA PL 18.2 Item 4.
7. If the problem persists, contact 2nd level support.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-407 116-330, 331, 336, 337, 339, 116-334
116-340 Not Enough Memory RAP 116-341, 342, 393, 394 ROM Version Incorrect RAP
116-340 Insufficient memory was detected during initialization. A PS option requiring an addi- 116-341 Versions of the multiple ROM DIMMs installed are incorrect.
tional memory was installed but memory was not added.
116-342 Fatal error related to the SNMP agent.
Procedure
116-393 AAA manager fatal error.

WARNING 116-394 Abnormal authentication mode and accounting mode settings detected during AAA
manager boot sequence.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. Procedure
Switch off, then switch on the machine, GP 4. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

116-340, 116-341, 342, 393, 394 2-408 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-343, 346, 357, 359 Main PWB Error RAP 116-348, 349, 358, 360, 374 Redirecter Fail RAP
116-343 An error was detected in the IC in the ESS PWB. 116-348 Various fatal errors detected in the redirecter.

116-346 A response such as system function recall error was detected. 116-349 An error occurred when calling the Pflite function using the SIF.

116-357 PS Fatal System Error 116-358 Fatal error related to salutation.

116-359 Fatal error in PLW. 116-360 Fatal error related to SMB.

Procedure 116-374 Fatal error of auto SW.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
Perform the steps that follow:
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected. 1. Advise the customer to check that the TCP/IP ports are correctly configured.
3. Start the machine in special boot mode LONGDIAG MODE, GP 16. 2. Switch off, then switch on the machine, GP 4.
4. Reload the software, GP 9. 3. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
4. Start the machine in special boot mode LONGDIAG MODE, GP 16.
5. Reload the software, GP 9.
6. Perform the 016A Scan to Network Error Entry RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-409 116-343, 346, 357, 359, 116-348, 349, 358, 360, 374
116-353, 354, 356, 361, 362 HDD Fail RAP 116-355, 363, 367, 370, 373, 376 Fatal Error RAP
116-353 The HDD was not booted due to a physical HDD failure detected on booting. 116-355 Fatal error related to the SNMP Agent.

116-354 The M/C was not started up due to a product code error detected in the HDD on boot- 116-363 BMLinkS/print service software failure.
ing.
116-367 Overall fatal error of Parallel.
116-356 The M/C was not started up due to an insufficient HDD capacity error detected during
HDD formatting. 116-370 Fatal error of XJCL.

116-361 Fatal error of SPL HDD. 116-373 Fatal error related to dynamic DNS.

116-362 SSDP Software Fail. 116-376 Port 9100 software fail.

Procedure Procedure
Perform the 016-210, 506, 777, 780, 798 HDD Error RAP.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Advise the customer to check that the TCP/IP ports are correctly configured.
2. Switch off, then switch on the machine, GP 4.
3. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
4. Start the machine in special boot mode LONGDIAG MODE, GP 16.
5. Reload the software, GP 9.
6. Perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

116-353, 354, 356, 361, 362, 116-355, 363, 367, 370, 2-410 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-364, 365, 366, 368, 371, 372, 375, 377 Timer Fail RAP 116-378, 379, 395 MCR/MCC Soft Fail RAP
116-364 An error in the timer was detected. 116-378 Fatal error related to MCR. Due to an error in software processing, subsequent pro-
cesses cannot be performed.
116-365 Fatal error of the SPL.
116-369 Fatal error related to MCC. Due to an error in software processing, subsequent pro-
116-366 Print utility operational failure, report generator operational failure. cesses cannot be performed.

116-368 Fatal error of DumpPrint. 116-395 Fatal error related to USB.

116-371 PCL decomposer software failure. Procedure

116-372 Fatal error of P-formatter.
WARNING
116-375 A response such as system function recall error was detected.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
116-377 Video DMA failure was detected.
death or injury. Moving parts can cause injury.
Perform the steps that follow:
Procedure
1. Advise the customer to check that the TCP/IP ports are correctly configured.
2. Switch off, then switch on the machine, GP 4.
WARNING 3. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure that the electricity to the machine is switched off while performing tasks that do Make sure all surface mounted modules on the ESS PWBA are securely connected.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 4. Reload the software, GP 9.
death or injury. Moving parts can cause injury. 5. Perform the 016A Scan to Network Error Entry RAP.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
3. Start the machine in special boot mode LONGDIAG MODE, GP 16.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-411 116-364, 365, 366, 368, 371, 372, 375, 377, 116-378,
116-380 ESS Font ROM DIMM #1 Check Fail RAP 116-381 ABL Version Fail RAP
116-380 ESS Font ROM DIMM #1 check failure. 116-381 ABL did not match the ABL version information on the NVM, or corrupted data was
detected.
Procedure
Procedure
Initialize the NVM, refer to dC301 NVM Initialization.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do NOTE: Inform the customer that this will clear all address information.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
3. Ensure that the fax PWBA, PL 18.2 Item 7 is installed correctly.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

116-380, 116-381 2-412 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-382 ABL Initialize Fail RAP 116-383 PIT Lib Failure RAP
116-382 ABL has failed to access the NVM or HDD. 116-383 Board Fault/non-installation, or HDD access error.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Enter dC131. Set NVM value 790-664 to 0. 1. Switch off, then switch on the machine, GP 4.
2. Reload the software, GP 9. 2. Check dC125 Faults. If a new fault is listed, perform the relevant RAP.
3. If the fault persists, perform the 016-210, 506, 777, 780, 798 HDD Error RAP. 3. If the fault persists, perform the 016-210, 506, 777, 780, 798 HDD Error RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-413 116-382, 116-383
116-384, 385, 387, 389 DCS/IDC Software Fail RAP 116-386 Fax USB Port RAP
116-384 DCS-related fatal error. Due to an error in software processing, subsequent pro- 116-386 At startup, the fax USB cable was connected to an incorrect port.
cesses cannot be performed.
Procedure
116-385 Fatal error related to IDC. Due to an error in software processing, subsequent pro-
cesses cannot be performed.
WARNING
116-387 A fatal error has occurred during the usage of high compression board.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
116-389 The necessary additional RAM was not installed.
death or injury. Moving parts can cause injury.
Perform the steps that follow:
Procedure
1. Switch off, then switch on the machine, GP 4.
2. Ensure that the fax USB cable is connected to the correct USB port.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
3. Start the machine in special boot mode LONGDIAG MODE, GP 16.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

116-384, 385, 387, 389, 116-386 2-414 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-388 No HDD RAP 116-391 Illegal Code RAP
116-388 The system detected that the HDD was not installed, even though the system configu- 116-391 Country code/territory code/paper size group setting error detected.
ration (with Fax) requires a HDD.
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Perform the steps that follow:
Perform the steps that follow: 1. Switch off, then switch on the machine, GP 4.
1. Switch off, then switch on the machine, GP 4. 2. If the fault persists, enter dC131. Make sure NVM values 700-165, 700-338 and 700-402
2. If the fault persists, perform the 016-210, 506, 777, 780, 798 HDD Error RAP. are correct. Change the values as necessary.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-415 116-388, 116-391
116-396 FIPS140 Self Test Fail RAP 116-397 Illegal Setting Area Coverage Threshold RAP
116-396 At start, the FIPS140 encryption module self-test has detected a failure. Self test error 116-397 The plain total color judge threshold setting is incorrect.
due to illegal ROM (FW).
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Perform the steps that follow:
Perform the steps that follow: 1. Switch off, then switch on the machine, GP 4.
1. Switch off, then switch on the machine, GP 4. 2. Enter dC131. Make sure the value of 720-061 is higher than 720-060. Adjust the values
2. Reload the software, GP 9. as necessary.

Status Indicator RAPs February 2017 Launch Issue

116-396, 116-397 2-416 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-399 Initialization RAP 116-701, 116-710 Out of Memory Duplex Fail RAP
116-399 The machine remains in initializing state even after 10 minutes has passed since it 116-701 One page data was printed on multiple pages during two sided print.
has started up (not including the startup after power save).
116-710 HP-GL spool file overflow.
Procedure
Procedure
Advise the customer that the optional hard disk drive is required, PL 18.2 Item 91.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Make sure all surface mounted modules on the ESS PWBA are securely connected.
3. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-417 116-399, 116-701, 116-710
116-702, 116-703 Postscript Language RAP 116-704 Media Reader RAP
116-702 Printing performed with a substitute font. 116-704 The MediaLib detected this error while performing the operation that requires access
to media.
116-703 There is a problem in the PostScript data and an error occurred in PostScript gram-
mar interpretation or language interpretation. Procedure
Ensure that all paper trays are loaded with the correct media.
Procedure
Perform the steps that follow:
1. Advise the customer to ensure the appropriate font is installed.
2. Switch off, then switch on the machine, GP 4.
3. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

116-702, 116-703, 116-704 2-418 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-705 to 116-709, 716, 717 Media Reader Format RAP 116-713 HDD Full RAP
116-705 The MediaLib detected this error while performing the operation that requires access 116-713 Collate operation was split when HDD full occurred in print service.
to media.
Procedure
116-706 The MediaLib detected this error while performing the operation that requires access
Perform the steps that follow:
to media.
1. Advise the customer to:
116-707 The MediaLib detected this error while performing the operation that requires access a. Delete the stored documents to clear HDD full condition.
to media. b. Split the job so that HDD full does not occur.
2. If the fault persists, perform the 016-210, 506, 777, 780, 798 HDD Error RAP.
116-708 The MediaLib detected this error while performing the operation that requires access
to media.

116-709 The MediaLib detected this error while performing the operation that requires access
to media.

116-716 The MediaLib detected this error while performing the operation that requires access
to media.

116-717 The MediaLib detected this error while performing the operation that requires access
to media.

Procedure
Perform the steps that follow:
1. Advise the customer to check the contents in the media for errors from the PC:
a. Check the file format/directory and selected mode (digital camera print/document
print).
b. Check whether the printed file attribute information is displayed.
c. Check whether the print file images are displayed.
d. Check whether the printed file attribute information is displayed.
e. If the fault persists, inform the customer that the media may be defective.
2. If the fault persists, inform the customer that the media may be defective.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-419 116-705 to 116-709, 716, 717, 116-713
116-714 HP-GL/2 Command Error RAP 116-719 XPIF Parameter Cancelled RAP
116-714 HP-GL/2 command error occurred. 116-719 Cancellation of the parameter(s) disabled by XPIF.

Procedure Procedure
Perform the steps that follow: Some of the parameters are disabled by XPIF so the device cannot execute them. Advise the
1. Reload the software, GP 9. customer to cancel the disabled parameter(s).
2. Perform the 016-210, 506, 777, 780, 798 HDD Error RAP.
3. If the fault persists, perform the 016A Scan to Network Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

116-714, 116-719 2-420 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-720 PCL Memory Low Page Simplified RAP 116-721 to 116-724, 726, 727, 728 Color Print Permissions
116-720 PCL memory low, page simplified. RAP
116-721 Color printing is prohibited in this time zone. Output changed to monochrome.
Procedure
Advise the customer to: 017-722 Color printing prohibited. Output changed to monochrome.
1. Deactivate the unnecessary ports.
017-723 Color print attempted from a prohibited application. Output changed to monochrome.
2. Adjust buffer memory sizes.
3. That if the fault persists, the optional hard disk drive is required, PL 18.2 Item 91.
017-724 Single sided print attempted from a prohibited application. Output changed to duplex.

017-726 Color, single sided print attempted. Output changed to monochrome, duplex.

017-727 Single sided print attempted. Output changed to duplex.

017-728 Prohibited print attempted. Output changed to acceptable output.

Procedure
Advise the customer to set the permissions and time zone as required.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-421 116-720, 116-721 to 116-724, 726, 727, 728
116-725 HDD Image Log Full RAP 116-738 Size/Orientation Mismatch RAP
116-725 The log image storage area on the disk is full. 017-738 Form overlay is impossible because the size/orientation of the form’s drawing is differ-
ent from that of the paper.
Procedure
Advise the customer to: Procedure
1. Rerun the job. Advise the customer to select paper that has the same size and orientation as the registered
form.
2. If the situation persists despite re-attempts, delete unnecessary documents saved in the
device.

Status Indicator RAPs February 2017 Launch Issue

116-725, 116-738 2-422 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-739, 741, 742, 743 Out of Disk Area RAP 116-740 Arithmetic Error RAP
017-739 The form/logo data cannot be registered due to insufficient RAM or hard disk space. 017-740 The value calculated in the interpreter exceeded the limit.

017-741 The form data cannot be registered due to the restriction on the no. of forms. Procedure
Advise the customer to upgrade the driver.
017-742 The logo data cannot be registered due to the restriction on the no. of logos.

017-743 The received data (form/logo) exceeded the registered buffer size.

Procedure
Advise the customer to delete the unnecessary forms/logos. Otherwise, if not already installed,
inform the customer that the optional hard disk drive is required, PL 18.2 Item 91.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-423 116-739, 741, 742, 743, 116-740
116-746 Selected Form Not Registered RAP 116-747, 116-748 Invalid Page Data RAP
017-746 The specified form is not registered. 017-747 After subtracting the paper margin from the valid coordinate area, the result of the cal-
culation will be negative.
Procedure
017-748 Drawing data does not exist in the page data.
Advise the customer to use a registered form or register the required form.

Procedure
Advise the customer to repeat the operation.

Status Indicator RAPs February 2017 Launch Issue

116-746, 116-747, 116-748 2-424 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
116-749 PostScript Font Error RAP 116-750 Banner Sheet Cancelled RAP
017-749 Job was aborted because the specified font is not found. 017-750 Banner sheet was cancelled.

Procedure Procedure
Advise the customer to add the necessary font, or specify a substitute font. Advise the customer to set the banner sheet feed tray status to normal or change the banner
sheet feed tray.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-425 116-749, 116-750
116-752 Print Job Ticket RAP 116-771 to 116-780 Invalid JBIG Parameter RAP
116-752 The machine received a print job ticket sent together with a PDF but the job ticket data 116-771 An incorrect JBIG parameter DL was automatically corrected.
includes printing instructions that are not supported by the machine.
116-772 An incorrect JBIG parameter D was detected and automatically corrected.
Procedure
116-773 An incorrect JBIG parameter P was detected and automatically corrected.
Perform the steps that follow:
1. Obtain the Printer Setting List, Job History Report and the print job ticket that was sent 116-774 An incorrect JBIG parameter YD was detected and automatically corrected.
when the problem reoccurred.
2. Advise the customer to: 116-775 An incorrect JBIG parameter L0 was detected and automatically corrected.
a. Re-run the job.
b. Print to a machine that supports the printing instructions. 116-776 An incorrect JBIG parameter MX was detected and automatically corrected.
3. Reload the software, GP 9.
116-777 An incorrect JBIG parameter MY was detected and automatically corrected.
4. If the fault persists contact the support department.
116-778 An incorrect JBIG parameter VLENGTH was detected and automatically corrected.

116-780 The system detected an error in the document attached to the E-mail to XXX

Procedure
For information only. No service action necessary.

Status Indicator RAPs February 2017 Launch Issue

116-752, 116-771 to 116-780 2-426 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-310 WSD Scan S/W Fail RAP 117-311 Wrong Insertion of Security Enhancing Kit RAP
117-310 A problem occurred in the processing of WSD scan service software, causing the pro- 117-311 The security extension kit is not installed in the correct slot.
cessing to discontinue.
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. 1. Switch off the machine, GP 4.
Perform the steps that follow: 2. Remove the security enhancing kit from the incorrect slot.
1. Switch off, then switch on the machine, GP 4. 3. Install the security enhancing kit in the correct slot.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL 4. Switch on the machine, GP 4.
18.2 Item 24 are securely connected. Ensure all surface mounted modules on both
PWBAs are securely connected.
3. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-427 117-310, 117-311
117-312 Device Self Test Error RAP 117-313, 117-314 Region or Contract Change Fail RAP
117-312 During an OS self program determination test, it was detected that the checksum 117-313 The geographic region change command from the PJL can not be implemented.
value and the mini OS/program were different.
117-314 The contract type change command from the PJL can not be implemented.
Procedure
Procedure
Perform the steps that follow:
WARNING 1. Switch off, then switch on the machine, GP 4.
Ensure that the electricity to the machine is switched off while performing tasks that do 2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 18.2 Item 24 are securely connected. Ensure all surface mounted modules on both
death or injury. Moving parts can cause injury. PWBAs are securely connected.
Perform the steps that follow: 3. Reload the software, GP 9.
1. Reload the software, GP 9. 4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 24.
2. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

117-312, 117-313, 117-314 2-428 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-315 Contract Type/Geographic Region Changed RAP 117-316 Contract Manager Software Fail RAP
117-315 The geographic region and contract type change command from the PJL was imple- 117-316 When the contract manager is running, it can no longer perform task control due to a
mented. software malfunction.

Procedure Procedure
Advise the customer to install the correct CRUs for the changed geographic region and con- Perform the steps that follow:
tract type. 1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-429 117-315, 117-316
117-317, 117-318 Contract Manager PPP RAP 117-319 Memory Card Program or Font Data Access RAP
117-317 The contract manager detected that the PPP contract has ended. 117-319 When attempting to extract programs and font data from the memory card into the
memory immediately after power on, an access error occurred and retrying still results in
117-318 The contract manager detected that the DC command write that was performed at the access failure. Or, the write protection switch of the memory card is locked and prohibits writ-
end of a PPP contract has failed. ing, which is also treated as an error.

Procedure Procedure
Advise the customer to wait for the machine to reboot.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Switch off the machine, GP 4. Remove the memory card, ensure the contacts on the memory
card and socket are clean and undamaged. Ensure the write protection switch of the memory
card is unlocked. Switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Switch off the machine, GP 4. Rewrite the program and font data into the memory card. Switch
on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Switch off the machine, GP 4. Rewrite the program and font data into a new memory card.
Switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine. The fault persists.
Y N
Perform SCP 5 Final Actions.

Reload the software, GP 9. The fault persists.

Y N
Perform SCP 5 Final Actions.

Install a new ESS PWBA, PL 18.2 Item 24.

Status Indicator RAPs February 2017 Launch Issue

117-317, 117-318, 117-319 2-430 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-320 to 117-324, 327, 329, 338 EMMC Card Fail RAP 117-325, 117-326 Access Fail RAP
117-320 When starting, a EMMC card hardware error was detected by SysCheckMemory. 117-325 When the machine is starting, failed to obtain the RTC time value.

117-321 When starting, the installed EMMC card was detected to be unsupported by Sys- 117-326 When accessing the NVRAM data during start up or operation, a software malfunction
CheckMemory. occurs where the software parameters detected by the OSDD are mismatched.

117-322 When starting, memory encryption error was detected by SysCheckMemory. Procedure
Switch off, then switch on the machine, GP 4.
117-323 When starting, EMMC card file system access error was detected by SysCheckMem-
ory.

117-324 When the OS is starting up, the system detected that the EMMC card is meant for
another product and an error is issued.

117-327 Hardware fault processing of NVRAM area/access on the EMMC card.

117-329 When starting up, the EMMC card was detected to be not connected by the OS or
SysCheckMemory.

117-338 Fault in the connection with EMMC card is detected by the controller.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Ensure the EMMC card, PL 18.2 Item 37 is securely installed.
2. Switch off, then switch on the machine, GP 4.
3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
4. Enter special boot mode, GP 16. Perform the routines that follow:
• LONGDIAG MODE.
• 01. JOB LOG CLEAR MODE.
• HDD INITIALIZE MODE.
• 04. HDD FORMAT MODE.
5. Reload the software, GP 9.
6. If the fault persists, install a new components as necessary:
• EMMC card, PL 18.2 Item 37.
• ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-431 117-320 to 117-324, 327, 329, 338, 117-325, 117-326
117-330 XBDS Soft Fail RAP 117-331, 117-355 Un Initialized HDD RAP
117-330 XBDS-related Fatal Error. A problem has occurred in the software processing and it is 117-331 An un initialized HDD that was used for another device was recognized.
unable to continue with the subsequent processes.
117-355 HDD is not recognized in this startup.
Procedure
Procedure
Perform the 016-210, 506, 777, 780, 798 HDD Error RAP.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Advise the customer to check that:
• HTTP and HTTPS have started up normally and are operable.
• The TCP/IP ports are correctly configured.
3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

117-330, 117-331, 117-355 2-432 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-332, 117-335 Uninitialized Used NVM RAP 117-333 Uninitialized Used Memory Card RAP
117-332 An un initialized NVM that was used for another device was recognized. 117-333 An un initialized memory card that was used for another device was recognized.

117-335 Invalid NVM detection. Procedure

Initialise the HDD, refer to dC355 Hard Disk Diagnostics.
Procedure
Initialize the NVM, perform dC301 NVM Initialization.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-433 117-332, 117-335, 117-333
117-336 PCI Option No Support Device Fail RAP 117-337 PCIEX Option No Support Device Fail RAP
117-336 An unknown PCI option is detected by the controller. 117-337 An unknown PCIEX option is detected by the controller.

Procedure Procedure
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Check if the PCI option is supported. 2. Check if the PCIEX option is supported.
3. Re-insert the PCI option. 3. Re-insert the PCIEX option.
If problem persists, install a new ESS PWBA, PL 18.2 Item 4. If problem persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

117-336, 117-337 2-434 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-339 NVM Backup is Not Carried Out Fail RAP 117-340 Other HDD Fail RAP
117-339 When the hard disk replacement is detected, it was also detected that the NVM had 117-340 A hard disk that was formatted by another machine was detected.
not been backed up beforehand.
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Perform the steps that follow:
1. Switch off the machine, GP 4. 1. Install a new hard disk, PL 18.2 Item 91.
2. Enter special boot mode, GP 16. Perform the HDD INITIALIZE MODE routine. 2. If the fault persists, perform the actions that follow:
a. Switch off, then switch on the machine, GP 4.
b. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA,
PL 18.2 Item 4 are securely connected. Ensure all surface mounted modules on
both PWBAs are securely connected.
c. Reload the software, GP 9.
d. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-435 117-339, 117-340
117-342 Storage device incorrect-exchanged Fault RAP 117-343 Log Sending Parameter Fail RAP
117-342 One of the following apply: 117-343 An incorrect setting of the log transfer function was detected:
• An SSD is installed to a machine that had a HDD installed. 1. When the image log function is disabled and the auto transfer function is enabled, transfer
• A HDD is installed to a machine that had an SSD installed. in job units is set.
• The type of storage device that is stored in the Seep has become an undefined value. 2. When the job log auto transfer function is disabled (no hard disk), the auto transfer func-
tion of the log is set to enabled.
Procedure
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch off the machine, GP 4, ensure that the control panel has turned off.
Perform the steps that follow:
2. Install the previously installed storage device (HDD or SSD).
1. Advise the customer to change the settings of the log transfer function:
3. Switch on the machine, GP 4.
• For detection condition 1, change the operation method for Log Auto Transfer to
anything other than Transfer in Job Units.
• For detection condition 2, check whether a hard disk is installed or change the Auto
Transfer function of the log to disable it.
2. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
3. Reload the software, GP 9.
4. f the fault persists install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

117-342, 117-343 2-436 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-344 Invalid User Job Type Fail RAP 117-345 SSMM Batch Setting Duration Fail RAP
117-344 The applicable user job cannot be executed at the system level. 117-345 During the batch setting of LoDeM, a reboot occurred due to a change in system data.

Procedure Procedure
Advise the customer to check if public print it is set to be stored as charge print.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. For a single occurrence, take no action.
2. If the fault persists, perform the steps that follow:
a. Switch off, then switch on the machine, GP 4.
b. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA,
PL 18.2 Item 4 are securely connected. Ensure all surface mounted modules on
both PWBAs are securely connected.
c. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
d. Reload the software, GP 9.
e. Install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-437 117-344, 117-345
117-347, 349, 350 Service Fail RAP 117-348 Un Initialized Used Memory Card RAP
117-347 When the SEEP extension billing counter have been used and billing count cannot be 117-348 An un-initialized memory card that had been used in another device was recognized.
performed as new extension counter cannot be obtained.
Procedure
117-349 Detects this failure when it enters a state where it is unable to continue operating as
GRS.
WARNING
117-350 A problem has occurred in the AirPrint scan service software processing and it is
Ensure that the electricity to the machine is switched off while performing tasks that do
unable to continue with the subsequent processes.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
WARNING 2. Initialize the NVM, perform dC301 NVM Initialization.
Ensure that the electricity to the machine is switched off while performing tasks that do 3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
death or injury. Moving parts can cause injury. are securely connected.
Perform the steps that follow: 4. Reload the software, GP 9.
1. Switch off, then switch on the machine, GP 4. 5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

117-347, 349, 350, 117-348 2-438 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-354, 356, 358 Job Limit System Fail RAP 117-357 TPM Fail RAP
117-354 An error has occurred at Coml_SsmiIsJoblimit before the job was executed. 117-357 A Trusted Platform Module has failed.

117-356 When obtaining the JobLimit estimation, a system error was detected in Procedure
ComlDvm_GetEstimation.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
117-358 A problem has occurred in software processing, and subsequent processes cannot be
performed, resulting in a fatal error related to the JAL. 2. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, enter special boot mode, GP 16. Perform the LONGDIAG MODE rou-
tine.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-439 117-354, 356, 358, 117-357
117-360 Date Limit Exceeded Fail RAP 117-362, 117-363 USB Dongle Fail RAP
117-360 Date limit exceeded. 117-362 During the initial installation by USB dongle, it fails to set the TSC contract mode.

Procedure 117-363 During the initial installation by USB dongle, it fails to set the count-up mode.
Perform the steps that follow:
1. Advise the customer to set the correct time and date.
Procedure
Perform the steps that follow:
2. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
1. Switch off, then switch on the machine, GP 4.
2. Ensure the correct USB dongle is installed.

Status Indicator RAPs February 2017 Launch Issue

117-360, 117-362, 117-363 2-440 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
117-364 Key Fail RAP 117-365 WiFi Diagnostics Test Failure RAP
117-364 TPM encryption key data corrupted . 117-365 Error during WiFi diagnostics test.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4, 2 times if necessary. 1. Switch off, then switch on the machine, GP 4.
2. If the fault persists perform dC355 Initialize Hard Disk. 2. Check the connection of the wireless adaptor, PL 18.2 Item 90.
3. If the fault persists install a new wireless adaptor, PL 18.2 Item 90.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-441 117-364, 117-365
Status Indicator RAPs February 2017 Launch Issue
117-364, 117-365 2-442 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
118-310, 118-311 Internal Fail RAP
118-310 An internal error was detected during initialization of the IPSEC.

118-311 GCP related fatal error. The problem occurs at software processing, and processing is
unable to proceed.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 24 are securely connected. Ensure all surface mounted modules on both
PWBAs are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-443 118-310, 118-311
Status Indicator RAPs February 2017 Launch Issue
118-310, 118-311 2-444 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
121-310 EPSV-Accessory Communication Fail RAP 121-311 IC Card Auditron Password Fail RAP
121-310 Transmission has failed between the EP-SV and the accessories. 121-311 During power ON, the machine performs an auto correction and reboots because of
an incorrect combination between the external authentication settings of this machine and the
Procedure connected machine.

Procedure
WARNING When the IC card gate is connected and all the following settings have been made, the IC Card
Ensure that the electricity to the machine is switched off while performing tasks that do Link Mode is changed to Enter Password.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause • Set Login Setup / Auditron Administration > Login Setup / Auditron Mode to Remote
death or injury. Moving parts can cause injury. Access.
Switch off, then switch on the machine, GP 4. Re-run the job. The fault persists. • Set Login Setup / Auditron Administration > Login Setup / Auditron Mode > Remote
Y N Access > IC Card Link Mode to No Password Required.
Perform SCP 5 Final Actions. • Select System Settings > Network Settings > Remote Authentication Server/Directory
Service > Authentication System and set to Kerberos or SMB.
Check the connection to the EP Accessory, Pull out and insert the EPSV Board. Disconnect
then reconnect the harness. Re-run the job. The fault persists. NOTE: When the IC card gate is connected the system automatically sets Login Setup /
Y N Auditron Administration > Login Setup / Auditron Mode > Remote Access > IC Card Link Mode
Perform SCP 5 Final Actions. to Enter Password. If the customer does not want to use a password, make the appropriate
settings.
Check the version of the controller ROM. The controller ROM is the latest version.
Y N
Reload the software, GP 9.

Refer to the EP Accessory manual to perform the corrective actions.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-445 121-310, 121-311
121-312 IC Card Auditron Accessory Fail RAP 121-313 IC Card Auditron Software-key Fail RAP
121-312 During power ON, an error has occurred due to the following setting combinations that 121-313 During power on, an error has occurred due to the following setting combinations that
are not allowed; An EP-related product other than the IC Card Gate is connected, or, the IC are not allowed: The IC card remote authentication kit option is not installed. and the IC card
Card Gate is installed together with other EP-related products. gate of EP-related product is connected singly (set).

Procedure Procedure
Perform the actions that follow: Perform the actions that follow:
1. Without the EP-related products connected, start up the machine and set Login Setup / 1. Without the EP-related products connected, start up the machine and set Login Setup /
Auditron Administration > Login Setup / Auditron Mode to other than Remote Access. Auditron Administration > Login Setup / Auditron Mode to other than Remote Access.
2. Install the IC Card Remote Authentication Kit option and set the IC Card Gate of the EP- 2. Install the IC Card Remote Authentication Kit option.
related product to single connection.

Status Indicator RAPs February 2017 Launch Issue

121-312, 121-313 2-446 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
121-314 Customize User Prompts Fail RAP 121-316 Accessory Conflict RAP
121-314 When the machine was in Network Accounting Mode, ChainLink was Card Auditron 117-316 Prohibited combination of EP accessory connection and secure access authentica-
Level 2 or IC Card Auditron Level 2 and the panel specified Customize User Prompts = prompt tion.
2 only or none.
Procedure
Procedure
Change the system data (Chain-Link) so that the detection condition will not occur, by enabling
Card Auditron Level 2/IC Card Auditron Level 2 when the machine is in Network Accounting WARNING
Mode, set Customize User Prompts to both or prompt 1 only.) Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Disconnect the EP accessory.
2. Set the authentication method to an option other than Secure Access (either Authentica-
tion Off, Local Authentication or Remote Authentication).
3. Reconnect the EP accessory.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-447 121-314, 121-316
121-317 EP Function Fail RAP 121-318 Auth/Account Settings Not Supported RAP
117-317 When 850-020 is set to 0 (zero) and the Auditron Mode was changed from Internal 117-318 Auth/account settings not supported.
Auditron to an option other than Internal Auditron.
Procedure
Procedure For information only. No service actions necessary.
Enter dC131. Set the NVM value 850-020 to 0 (zero) or, return the Auditron Mode to Internal
Auditron NVM value 700-540 to 1.

Status Indicator RAPs February 2017 Launch Issue

121-317, 121-318 2-448 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
121-319 Fax Send Charging and Internet Fax Setting 121-323 Web EP Software Fail RAP
Confliction RAP 121-323 Fatal error related to Web EP. Due to an error in software processing, subsequent
processes cannot be performed.
121-319 When the device is starting up, it was detected that the Internet FAX Kit function was
already activated when the Fax send billing function was enabled.
Procedure
Procedure Switch off, then switch on the machine, GP 4.
Advise the customer to disable the fax send billing function or the internet fax kit functions.
Switch off, then switch on the machine, GP 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-449 121-319, 121-323
121-324 Fax Send Charging Confliction RAP 121-325 ICCR And Panel Auth Setting Confliction RAP
117-317 It is detected that with fax send charging enabled, blank document detection is 121-325 Detected a combination that is not allowed during booting and automatically disabled
enabled or blank document detection display (KO screen display) is enabled. the setting that links authentication from the IC card and the panel.

Procedure Procedure
Perform the steps that follow: Perform the actions that follow:
1. Enter dC131. Set NVM value 850-021 to 0 (zero) to disable fax send charging or set NVM 1. Make the connection ICCR individual by USB and combine the authentication from IC
values 820-123 and 790-670 to 0 (zero). card and the panel. System Data: 700-909 is reset to 0 (zero) (disabled) from 1 (enabled)
2. Switch off, then switch on the machine, GP 4. in auto reboot.
2. Disconnect the EP related products and set to C/L 850-001 to 0 (zero).
3. Enable C/L: set 700-909 to 1.
4. If the problem persists, reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

121-324, 121-325 2-450 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
121-327 EPSV Accessory Not In Service Fail RAP 121-328 to 121-332, 341, 342, 343 EP Communication Fail
121-327 When the connection of an unsupported accessory or an accessory that is not sup- RAP
ported by this product was detected at power on.
117-328 Cannot detect the connection of related products or there is no response from the
transmission path, or a protocol error has occurred.
Procedure
117-329 A communication error was detected when Message Change Answer was being
transmitted.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do 117-330 Accessory detached boot was executed in a product that is not of an arcade specifica-
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause tion.
death or injury. Moving parts can cause injury.
Perform the actions that follow: 117-331 A setting conflict was detected during startup: NVM 850-001 is set to 1 and connec-
tion with the accessory was not detected.
1. Switch off the machine, GP 4.
2. Disconnect the cable between the accessory and the ESS PWBA. 117-332 The wake command from this machine to related products has elapsed.
3. If the system data (850-001, 850-007, etc.) was changed, return it to the default value.
4. Switch on the machine, GP 4. 117-341 Undefined accessory information was detected in the wake up answer message.
5. If the problem persists, reload the software, GP 9.
117-342 Fatal error of related products in the job disable message.

117-343 Fatal error of related products in the accessory status message.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. Re-run the job. The fault persists.
Y N
Perform SCP 5 Final Actions.

Check the connection to the EP accessory, Pull out and insert the EP-IF PWBA. Disconnect
then reconnect the harness. Re-run the job. The fault persists.
Y N
Perform SCP 5 Final Actions.

Check the version of the controller ROM. The controller ROM is the latest version.
Y N
Reload the software, GP 9.

Install a new EP accessory. Re-run the job. The fault persists.

Y N
Perform SCP 5 Final Actions.

Refer to the EP Accessory manual to perform the corrective actions.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-451 121-327, 121-328 to 121-332, 341, 342, 343
121-339 Coin Kit Price Table Error RAP 121-340 EP Accessory MisMatch RAP
117-339 When the machine is running, a notification is issued from the coin kit indicating that 117-340 The combination of accessories that are installed does not match the specifications.
the price data in the coin kit has been changed, or, when the machine is booting or returning
from power save, a notification is issued from the coin kit indicating a unit price error (the unit Procedure
price table in the coin kit contains un set unit prices).

Procedure WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
WARNING death or injury. Moving parts can cause injury.
Ensure that the electricity to the machine is switched off while performing tasks that do Perform the steps that follow:
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
1. Make any accessories are installed correctly and are the correct specification.
death or injury. Moving parts can cause injury.
2. Switch off, then switch on the machine, GP 4.
Perform the steps that follow:
3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
1. Advise the customer to correct the unit price settings in the coin kit. Switch off, then switch
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
on the machine, GP 4. are securely connected.
2. If the fault persists: 4. Reload the software, GP 9.
a. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, 5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
PL 18.2 Item 4 are securely connected. Ensure all surface mounted modules on
both PWBAs are securely connected.
b. Reload the software, GP 9.
c. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

121-339, 121-340 2-452 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
123-310 to 123-353 UI Error 1 RAP 123-354 to 123-381 UI Error 2 RAP
123-310 The data sent from the UI to the controller exceeded the upper limit for the processing 123-354 The control panel has detected a drop in the +24V power supply.
capability.
123-355 The control panel has detected a drop in the +5V power supply.
123-311 The data received from the controller exceeded the upper limit for the processing
capability in the UI. 123-356 The control panel has detected that FFC is disconnected from one touch key for fax or
that one touch key has a problem.
123-312 The data received from the controller has exceeded the upper limit of the processing
capability in the UI. 123-357 The control panel has detected that writing in the EEPROM has failed.

123-325 The specified UI internal object could not be created due to a setting/specification 123-358 The control panel has detected that writing in the EEPROM for logging failed.
error. UI-SW failure in the ESS PWBA.
123-362 UI software failure in the ESS PWBA.
123-326 UI software failure in the ESS PWBA.
123-368 There is insufficient memory or the connection failed.

123-333 The hardware connection in the UI is faulty or the internal connection could not be 123-369 UI software failure in the ESS PWBA.
correctly detected.
123-371 The parameter sent from the controller was incorrect.
123-343 UI software failure in the ESS PWBA.
123-374 The job ID parameter sent from the controller was incorrect.
123-344 UI software failure in the ESS PWBA.
123-377 UI software failure in the ESS PWBA.
123-350 MCW panel one-touch key fail.
123-379 UI software failure in the ESS PWBA.
123-352 An error internal to the con-panel (an abnormal value in EEPROM for Sys) has been
detected. 123-380 UI software failure in the ESS PWBA.

123-353 The control panel has detected that the UI cable is disconnected. 123-381 UI software failure in the ESS PWBA.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N Y N
Perform SCP 5 Final Actions.
Perform SCP 5 Final Actions.

Check the wiring and connectors between the console assembly, PL 1.1A Item 4 or PL 1.1B Check the wiring and connectors between the console assembly, PL 1.1A Item 4 or PL 1.1B
Item 4 and the ESS PWBA, PL 18.2 Item 4. Check for loose connection, damage and contam-
Item 4 and the ESS PWBA, PL 18.2 Item 4. Check for loose connection, damage and contam-
ination. The wiring is good.
ination. The wiring is good.
Y N Y N
Repair the wiring or install new components as necessary:
Repair the wiring or install new components as necessary:
• (C400) Console assembly, PL 1.1A Item 4.
• (C400) Console assembly, PL 1.1A Item 4.
• (C405) Console assembly, PL 1.1B Item 4.
• (C405) Console assembly, PL 1.1B Item 4.
• ESS PWBA, PL 18.2 Item 4.
• ESS PWBA, PL 18.2 Item 4.

Reload the software, GP 9. Reload the software, GP 9.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-453 123-310 to 123-353, 123-354 to 123-381
123-382 to 123-399 UI Error 3 RAP
123-382 UI software failure in the ESS PWBA.

123-383 UI software failure in the ESS PWBA.

123-384 UI software failure in the ESS PWBA.

123-389 UI software failure in the ESS PWBA.

123-390 UI software failure in the ESS PWBA.

123-392 UI software failure in the ESS PWBA.

123-393 UI software failure in the ESS PWBA.

123-395 UI software failure in the ESS PWBA.

123-396 UI software failure in the ESS PWBA.

123-397 UI software failure in the ESS PWBA.

123-398 UI software failure in the ESS PWBA.

123-399 UI software failure in the ESS PWBA.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

123-382 to 123-399 2-454 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-310, 311, 314, 316, 318, 322, 324, 344, 380 DC132 Error 124-312, 124-357 DC132 Error 12 RAP
RAP 124-312 An internal control error was detected.
124-310 Product number not specified.
124-357 When at least one product number is not matched and the machine automatic correc-
tion has failed to correct the problem.
124-311 Serial number not specified.

124-314 Stored data mismatch. Procedure

124-316 Stored data mismatch.

WARNING
124-318 Stored data mismatch. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
124-322 An internal control error was detected. death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
124-324 All billing counter mismatch. Y N
Perform SCP 5 Final Actions.
124-344 All the billing meter types kept at multiple locations are different.
Enter dC132 Device ID and Billing Data. All three product numbers are different.
124-380 The CRUM destinations stored in three positions match, but their values are not set Y N
(0). Install a new MCU PWBA, PL 18.2 Item 24 and ESS PWBA, PL 18.2 Item 4.

Procedure Perform dC132. Make all three product numbers the same.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
3. If the fault persists, install new components as necessary:
• MCU PWBA, PL 18.2 Item 24
• ESS PWBA, PL 18.2 Item 4.
4. Perform dC132. Make all three product numbers the same.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-455 124-310, 311, 314, 316, 318, 322, 324, 344, 380, 124-
124-313, 124-356 DC132 Error 10 RAP 124-315, 317, 355 Machine does not have a finisher DC132
124-313 Stored data mismatch. The serial numbers do not match. Error 02, 04 and 14 RAP
124-315 Stored data mismatch. An internal control error was detected.
124-356 Serial number restoration fail.
124-317 Stored data mismatch. An internal control error was detected.
Procedure
124-355 At least one set of territory information at the 3 locations is different.

WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. WARNING
Switch off, then switch on the machine, GP 4. The fault persists. Ensure that the electricity to the machine is switched off while performing tasks that do
Y N not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform SCP 5 Final Actions. death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
Enter dC132 Device ID and Billing Data. All three serial numbers are different.
Y N
Y N Perform SCP 4 Final Actions.
Install a new MCU PWBA, PL 18.2 Item 24 and ESS PWBA, PL 18.2 Item 4.
Perform dC132. Make all three values (IOT, SYS 1 and SYS 2) the same. The fault persists.
Perform dC132. Make all three serial numbers the same. Y N
Perform SCP 4 Final Actions.

Install a new MCU PWBA, PL 18.2 Item 24 and ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

124-313, 124-356, 124-315, 317, 355 2-456 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-319 DC132 Error 08 RAP 124-320 SEEPROM Fail RAP
124-319 Write error occurred in the SEEPROM on the ESS PWBA. 124-320 Write error occurred in the SEEPROM on the ESS PWBA.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists. Perform the steps that follow:
Y N 1. Switch off, then switch on the machine, GP 4.
Perform SCP 5 Final Actions.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure all surface mounted modules are securely connected.
Enter dC132. Compare NVM values 700-606, 700-607 and 700-608. All three values are dif-
ferent. 3. Reload the software, GP 9.
Y N 4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.
Install a new MCU PWBA, PL 18.2 Item 24 and ESS PWBA, PL 18.2 Item 4.

Perform dC132. Make all three values the same.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-457 124-319, 124-320
124-321 Backup SRAM Fail RAP 124-323 DC132 06 RAP
124-321 Write error occurred in the NVM on the ESS PWBA. 124-323 The billing counters in multiple locations are all different.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Switch off, then switch on the machine, GP 4. The fault persists.
1. Switch off, then switch on the machine, GP 4. Y N
Perform SCP 5 Final Actions.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure all surface mounted modules are securely connected.
Enter dC132. Compare NVM values 700-603, 700-604 and 700-605. All three values are dif-
3. Ensure that the fax PWBA, PL 18.2 Item 7 is installed correctly. ferent.
4. Reload the software, GP 9. Y N
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. Install a new MCU PWBA, PL 18.2 Item 24 and ESS PWBA, PL 18.2 Item 4.

Perform dC132. Make all three values the same.

Status Indicator RAPs February 2017 Launch Issue

124-321, 124-323 2-458 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-325 Billing Restoration Fail RAP 124-326 IOT Speed Not Registered RAP
124-325 It was detected that at boot, IOT speed registration procedure status was 1 or 2. 124-326 IOT speed not registered.

Procedure Procedure
Advise the customer to follow the instructions on the UI in order to enter the software key for
changing IOT speed.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists.
Y N
Perform SCP 5 Final Actions.

Enter dC132 Device ID and Billing Data. All three serial numbers are different.
Y N
Install a new MCU PWBA, PL 18.2 Item 24 and ESS PWBA, PL 18.2 Item 4.

Perform dC132. Make all three serial numbers the same.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-459 124-325, 124-326
124-327 IOT Speed Change Software Fail RAP 124-331 to 124-339 ESS ROM DIMM RAP
124-327 A software error was detected during the procedure for changing IOT speed. 124-331 The system detected that the ESS ROM DIMM #1 was not installed.

Procedure 124-333 An error was detected in the Panther.

124-334 An error was detected in the standard built-in font ROM.

WARNING
124-335 The installation of the font ROM was not detected.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
124-337 An error was detected in the ESS built-in standard RAM.
death or injury. Moving parts can cause injury.
Perform the steps that follow: 124-338 The system detected that a duplicate font ROM was installed.
1. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs 124-339 The system detected that the ROM DIMM for another model was installed.
are securely connected.
2. If the fault persists, install new components as necessary: Procedure
• MCU PWBA, PL 18.2 Item 24
• ESS PWBA, PL 18.2 Item 4.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

124-327, 124-331 to 124-339 2-460 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-340 CRUM Market Fail All RAP 124-341 CRUM Market Fail MCU RAP
124-340 The CRUM destinations stored in three positions match but their values are not set 124-341 One of the CRUM destinations stored in the three positions does not match (data
(zero). stored in the MCU PWBA does not match).

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and the MCU PWBA, PL 2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 are securely connected.
18.2 Item 24 are securely connected. Make sure all surface mounted modules on the Make sure all surface mounted modules MCU PWBA are securely connected.
ESS PWBA and MCU PWBA are securely connected. 3. Install a new MCU PWBA, PL 18.2 Item 24. Perform dC132. Make all three product num-
3. Install a new MCU PWBA, PL 18.2 Item 24. Perform dC132. Make all three product num- bers the same.
bers the same.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. Perform dC132. Make all
three product numbers the same.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-461 124-340, 124-341
124-342 CRUM Market Fail SYS 1 RAP 124-343 CRUM Market Fail SYS 2 RAP
124-342 The CRUM destinations stored in the ESS PWBA does not match the data stored in 124-343 The CRUM destinations stored in the ESS PWBA does not match the data stored in
the other locations. the MCU PWBA.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists. Switch off, then switch on the machine, GP 4. The fault persists.
Y N Y N
Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

Enter dC132 Device ID and Billing Data. Make all three product numbers the same. The fault Enter dC132 Device ID and Billing Data. Make all three product numbers the same. The fault
persists. persists.
Y N Y N
Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

Reinstall the EMMC card, PL 18.2 Item 37. The fault persists. Reinstall the EMMC card, PL 18.2 Item 37. The fault persists.
Y N Y N
Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

Install a new EMMC card, PL 18.2 Item 37. The fault persists. Install a new EMMC card, PL 18.2 Item 37. The fault persists.
Y N Y N
Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

Install a new ESS PWBA, PL 18.2 Item 4. Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

124-342, 124-343 2-462 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-344 All Billing Meter Types Mismatch RAP 124-345 Billing Meter Type Restoration Fail RAP
124-344 All the billing meter types kept at multiple locations are different. 124-345 One billing meter type did not match, the machine tried to automatically correct it but
failed.
Procedure
Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Switch off, then switch on the machine, GP 4. The fault persists.
Y N
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and the MCU PWBA, PL
Perform SCP 5 Final Actions.
18.2 Item 24 are securely connected. Make sure all surface mounted modules on the
ESS PWBA and MCU PWBA are securely connected.
Enter dC131. Compare NVM values 720-002 and 720-062. Both values are the same.
3. Install a new MCU PWBA, PL 18.2 Item 24. Perform dC132. Make all three product num-
Y N
bers the same.
Install a new ESS PWBA, PL 18.2 Item 4.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. Perform dC132. Make all
three product numbers the same. Install a new MCU PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-463 124-344, 124-345
124-346, 348 Information Mismatch RAP 124-347 Billing Count Type Restoration Fail RAP
124-346 Billing count type fail (all the three are different from each other). 124-347 One billing meter type did not match, the machine tried to automatically correct it but
failed.
124-348 Modal break point fail (all the three are different from each other).
Procedure
Procedure

WARNING
WARNING Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury. Switch off, then switch on the machine, GP 4. The fault persists.
Perform the steps that follow: Y N
1. Switch off, then switch on the machine, GP 4. Perform SCP 5 Final Actions.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and the MCU PWBA, PL
Enter dC131. Compare NVM values 720-052 and 720-063. Both values are the same.
18.2 Item 24 are securely connected. Make sure all surface mounted modules on the
Y N
ESS PWBA and MCU PWBA are securely connected.
Install a new ESS PWBA, PL 18.2 Item 4.
3. Install a new MCU PWBA, PL 18.2 Item 24. Perform dC132. Make all three product num-
bers the same.
Install a new MCU PWBA, PL 18.2 Item 24.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. Perform dC132. Make all
three product numbers the same.

Status Indicator RAPs February 2017 Launch Issue

124-346, 348, 124-347 2-464 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-349 Modal Break Point Restoration Fail RAP 124-350, 354 CRUM OEM Fail RAP
124-349 When one modal break point did not match, the machine tried to automatically correct 124-350 The CRUM OEM destinations stored in three positions match but their values are not
it but failed. set (zero).

Procedure 124-354 The territory information that is stored in 3 locations are not initialized. Although the
values all match, they are the values for Not Set (zero).

WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. WARNING
Switch off, then switch on the machine, GP 4. The fault persists. Ensure that the electricity to the machine is switched off while performing tasks that do
Y N not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform SCP 5 Final Actions. death or injury. Moving parts can cause injury.
Perform the steps that follow:
Enter dC131. Compare NVM values 720-057 and 720-064. Both values are the same. 1. Switch off, then switch on the machine, GP 4.
Y N
2. Enter dC132 Device ID and Billing Data. Make all three product numbers the same.
Install a new ESS PWBA, PL 18.2 Item 4.
3. Install a new MCU PWBA, PL 18.2 Item 24.
Install a new MCU PWBA, PL 18.2 Item 24. 4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-465 124-349, 124-350, 354
124-351 CRUM OEM Fail MCU RAP 124-352 CRUM OEM Fail SYS 1 RAP
124-351 One of the CRUM OEM destinations stored in three positions does not match (Data 124-352 The CRUM destinations stored in the ESS PWBA does not match the data stored in
stored in the MCU Board does not match). the other locations.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Switch off, then switch on the machine, GP 4. The fault persists.
1. Switch off, then switch on the machine, GP 4. Y N
Perform SCP 5 Final Actions.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 are securely connected.
Make sure all surface mounted modules MCU PWBA are securely connected.
Enter dC132 Device ID and Billing Data. Make all three product numbers the same. The fault
3. Install a new MCU PWBA, PL 18.2 Item 24. Perform dC132. Make all three product num-
persists.
bers the same.
Y N
Perform SCP 5 Final Actions.

Reinstall the EMMC card, PL 18.2 Item 37. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new EMMC card, PL 18.2 Item 37. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

124-351, 124-352 2-466 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-353 CRUM OEM Fail SYS 2 RAP 124-360 CRUM Validation Fail All RAP
124-353 The CRUM destinations stored in the ESS PWBA does not match the data stored in 124-360 The CRUM enable/disable settings stored in three positions match but their values
the other locations. are not set (zero).

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Switch off, then switch on the machine, GP 4. The fault persists. Perform the steps that follow:
Y N 1. Switch off, then switch on the machine, GP 4.
Perform SCP 5 Final Actions.
2. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 and the MCU PWBA, PL
18.2 Item 24 are securely connected. Make sure all surface mounted modules on the
Enter dC132 Device ID and Billing Data. Make all three product numbers the same. The fault
ESS PWBA and MCU PWBA are securely connected.
persists.
3. Install a new MCU PWBA, PL 18.2 Item 24. Perform dC132. Make all three product num-
Y N
Perform SCP 5 Final Actions. bers the same.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4. Perform dC132. Make all
Reinstall the EMMC card, PL 18.2 Item 37. The fault persists. three product numbers the same.
Y N
Perform SCP 5 Final Actions.

Install a new EMMC card, PL 18.2 Item 37. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-467 124-353, 124-360
124-361 CRUM Validation Fail MCU RAP 124-362 CRUM Validation Fail SYS 1 RAP
124-361 The CRUM enable/disable settings stored in the MCU PWBA does not match (Data 124-362 The CRUM enable/disable settings stored in the ESS PWBA does not match the data
stored in the MCU Board does not match). stored in the other locations.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Switch off, then switch on the machine, GP 4. The fault persists.
1. Switch off, then switch on the machine, GP 4. Y N
Perform SCP 5 Final Actions.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 are securely connected.
Make sure all surface mounted modules MCU PWBA are securely connected.
Enter dC132 Device ID and Billing Data. Make all three product numbers the same. The fault
3. Install a new MCU PWBA, PL 18.2 Item 24. Perform dC132. Make all three product num-
persists.
bers the same.
Y N
Perform SCP 5 Final Actions.

Reinstall the EMMC card, PL 18.2 Item 37. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new EMMC card, PL 18.2 Item 37. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

124-361, 124-362 2-468 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-363 CRUM Validation Fail SYS 2 RAP 124-372, 373, 374 IOT Soft Fail RAP
124-363 The CRUM enable/disable settings stored in the ESS PWBA does not match the data 124-372 IOT controller software failure. Due to an error in software processing, subsequent
stored in the other locations. processes cannot be performed.

Procedure 124-373 IOT manager software failure.

124-374 IOT The IOT controller software has detected a fatal error:
WARNING • Occurs when the system data obtained from within the controller during start up has an
Ensure that the electricity to the machine is switched off while performing tasks that do incorrect value.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause • Occurs if diagnosics exit is carried out when SysUser NV initialization or IOT NV resulted
death or injury. Moving parts can cause injury. in exit.
Switch off, then switch on the machine, GP 4. The fault persists. Procedure
Y N
Perform SCP 5 Final Actions.
WARNING
Enter dC132 Device ID and Billing Data. Make all three product numbers the same. The fault
Ensure that the electricity to the machine is switched off while performing tasks that do
persists.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Y N death or injury. Moving parts can cause injury.
Perform SCP 5 Final Actions.
Perform the steps that follow:
Reinstall the EMMC card, PL 18.2 Item 37. The fault persists. 1. Switch off the machine, GP 4.
Y N 2. Start the machine in special boot mode LONGDIAG MODE, GP 16.
Perform SCP 5 Final Actions. 3. Ensure that all connectors on the ESS PWBA, PL 18.2 Item 4 are securely connected.
Ensure all surface mounted modules are securely connected.
Install a new EMMC card, PL 18.2 Item 37. The fault persists.
4. Reload the software, GP 9.
Y N
5. If the fault persists, install new components as necessary:
Perform SCP 5 Final Actions.
• MCU PWBA, PL 18.2 Item 24.
Install a new ESS PWBA, PL 18.2 Item 4. • ESS PWBA, PL 18.2 Item 4.
6. If the fault persists after installing the new ESS PWBA, reinstall the original ESS PWBA.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-469 124-363, 124-372, 373, 374
124-380 CRUM Market Fail All (2) RAP 124-381 CRUM Market Fail MCU 2 RAP
124-380 The CRUM destinations stored in three positions match but their values are not set 124-381 One of the CRUM destinations stored in the three positions does not match (data
(zero). stored in the MCU PWBA does not match).

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, install new components as necessary: 2. Enter dC132 Device ID and Billing Data. Make all three values the same.
• MCU PWBA, PL 18.2 Item 24. 3. If the fault persists, install a new MCU PWBA, PL 18.2 Item 24.
• ESS PWBA, PL 18.2 Item 4.

Status Indicator RAPs February 2017 Launch Issue

124-380, 124-381 2-470 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-382 CRUM Market Fail SYS 1 (2) RAP 124-383 CRUM Market Fail SYS 2 (2) RAP
124-382 The CRUM destinations stored in the ESS PWBA does not match the data stored in 124-383 The CRUM destinations stored in the ESS PWBA does not match the data stored in
the other locations. the other locations.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Perform dC132, use MCU PWBA as the master to resolve the fault. 1. Perform dC132, use SYS1 as the master to resolve the fault.
2. If the problem persists, install a new ESS PWBA, PL 18.2 Item 4. 2. If the problem persists, install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-471 124-382, 124-383
124-390 CRUM OEM Fail All (2) RAP 124-391 CRUM OEM Fail MCU (2) RAP
124-390 The CRUM OEM destinations stored in three positions match but their values are not 124-381 One of the CRUM OEM destinations stored in three positions does not match (data
set (zero). stored in the MCU PWBA does not match).

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Install a new MCU PWBA, PL 18.2 Item 24. Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter dC132 Device ID and Billing Data. Make all three values the same.
3. If the fault persists, install a new MCU PWBA, PL 18.2 Item 24.

Status Indicator RAPs February 2017 Launch Issue

124-390, 124-391 2-472 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
124-392 CRUM OEM Fail SYS 1 (2) RAP 124-393 CRUM OEM Fail SYS 2 (2) RAP
124-382 The CRUM OEM destinations stored in the ESS PWBA does not match the data 124-383 The CRUM OEM destinations stored in the ESS PWBA does not match the data
stored in the other locations. stored in the other locations.

Procedure Procedure

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Perform dC132, use SYS1 as the master to resolve the fault. 2. Perform dC132, use SYS1 as the master to resolve the fault.
3. If the problem persists, install a new ESS PWBA, PL 18.2 Item 4. 3. If the fault persists, install new components as necessary:
• ESS PWBA, PL 18.2 Item 4.
• MCU PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-473 124-392, 124-393
Status Indicator RAPs February 2017 Launch Issue
124-392, 124-393 2-474 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
125-311 PSW Controller Unexpected Fail RAP
125-311 PSW controller software failure, due to an error in software processing, subsequent
processes cannot be performed.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA a, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 24 are securely connected. Ensure all surface mounted modules on both
PWBAs are securely connected.
3. Reload the software, GP 9.
4. If the fault persists, install a new ESS PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-475 125-311
Status Indicator RAPs February 2017 Launch Issue
125-311 2-476 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
127-310 to 127-315, 342 ESS Error RAP 127-337 Job Template HDD Write Error RAP
127-310 A fatal error occurred in the ESR task. 127-337 An error occurred when the job template was stored on the HDD.

127-311 Fatal error related to ExtPRTc. Procedure

127-312 DFE detected a video link error.
WARNING
127-313 ESS detected a video link error.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
127-314 ESS detected a video link error.
death or injury. Moving parts can cause injury.
127-315 A problem has occurred with software processing, causing the processing to stop. Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
127-342 A response such as system function recall error was detected. 2. Check the wiring between the ESS PWBA, PL 18.2 Item 4 and the hard disk.
3. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
Procedure 18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
4. Initialise the hard disk. Refer to dC355 Hard Disk Diagnostics.
WARNING 5. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
Ensure that the electricity to the machine is switched off while performing tasks that do 6. Reload the software, GP 9.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
7. If the fault persists, install a new components as necessary:
death or injury. Moving parts can cause injury.
• Hard disk, PL 18.2 Item 91.
Perform the steps that follow:
• ESS PWBA, PL 18.2 Item 4.
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWBA, PL 18.2 Item 24 and the ESS PWBA, PL
18.2 Item 4 are securely connected. Ensure all surface mounted modules on both PWBAs
are securely connected.
3. Enter special boot mode, GP 16. Perform the LONGDIAG MODE routine.
4. Reload the software, GP 9.
5. If the fault persists, install a new ESS PWBA, PL 18.2 Item 4.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-477 127-310 to 127-315, 342, 127-337
127-353 to 127-399 Fatal Error RAP
127-353 Fatal error related to LPD.

127-354 Fatal error of FTP server was detected.

127-396 Fatal error related to mail IO.

127-398 Fatal error related to IPP.

127-399 Fatal error related to JME.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Perform the 016A Workflow Scanning Error Entry RAP.

Status Indicator RAPs February 2017 Launch Issue

127-353 to 127-399 2-478 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
133-210 to 133-217 Fax Parameter Incorrect RAP 133-218 Fax Card Message Memory RAP
133-210 The parameter value was inappropriate. 133-218 Insufficient fax card message library memory.

133-211 The PV exceeds the range. Procedure

Perform the steps that follow:
133-212 The specified data was not found (incorrect number or channel).
1. Switch off, then switch on the machine, GP 4.
133-213 The specified data cannot be read due to reasons such as the specified data is bro- 2. Reload the software, GP 9.
ken.

133-214 Detected by FAPE (create instance failed).

133-215 Sent to the FAPE as an asynchronous event.

133-216 Sent to the FAPE as an asynchronous event.

133-217 Sent to the FAPE as an asynchronous event.

Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-479 133-210 to 133-217, 133-218
133-219 to 133-223 Fax Card Error 1 RAP 133-224 Controller ROM Fax Card ROM Mismatch RAP
133-219 Due to insufficient memory, the system was unable to reserve the memory required 133-224 Version mismatch between the controller ROM and the Fax card ROM.
for processing.
Procedure
133-220 Due to an error during Fax controller software processing, subsequent processes
Reload the software, GP 9.
cannot be performed.

133-221 The Fax card did not respond within the specified time on booting.

133-222 The Fax card did not respond within the specified time.

133-223 Fax card reset.

Procedure
Perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Status Indicator RAPs February 2017 Launch Issue

133-219 to 133-223, 133-224 2-480 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
133-226 Illegal Country Code RAP 133-280 to 133-283 Fax Card Error 2 RAP
133-226 The code that does not provide fax service is set in the system data country code. 133-280 Due to either a Fax card failure or Fax controller software failure, subsequent pro-
cesses could not be performed.
Procedure
133-281 A message not specified in the I/F settings was received from the Fax card.
Set a correct country code.

133-282 As downloading of Fax card could not be completed due to either a Fax card failure or
Fax controller software failure, subsequent processes could not be performed.

133-283 Mailbox not open was detected when Fax report is stored in a mailbox.

Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-481 133-226, 133-280 to 133-283
133-701 Replacement Character Detected RAP 133-710 Tray Select Fail RAP
133-701 Character replacement has occurred in destination name, sender name, comment, 133-710 When printing Fax-received documents, it was performed via the bypass tray since
station name. the selected tray cannot be used for Fax.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to set the character that can be used by referring to the User Docu- 1. Advise the customer to load the correct the paper size and type for Fax printing or specify
mentation. If the customer does not know the type of letter that can be used, advise them the tray for Fax printing.
to use only alphanumeric characters. 2. If the fault persists, perform the steps that follow:
2. If the fault persists, perform the 033-312, 313, 033-315 to 033-327 Fax Fault RAP. a. Switch off, then switch on the machine, GP 4.
b. Reload the software, GP 9.

Status Indicator RAPs February 2017 Launch Issue

133-701, 133-710 2-482 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
500-030 DC612 IOT Wait State RAP 500-033, 500-035 Diagnostic Documents RAP
500-030 The machine changed state during dC612. 500-033 The document is not loaded or the documents are not enough when a diagnostics
routine is performed.
Procedure
500-035 The document size is different when a Diagnostic routine is performed.
Allow the machine to return from the wait state, then re-run the routine.

Procedure
Load the required number and size of documents, then re-run the routine.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-483 500-030, 500-033, 500-035
500-990 DC612 Print Error RAP
500-990 Printing could not start due to unknown reason in dC612 test pattern print, or it was
aborted.

Procedure
Re-run the routine.

Status Indicator RAPs February 2017 Launch Issue

500-990 2-484 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 1 Unusual Noises RAP • Knocking noise.

Use this procedure to isolate unusual noises. Possible causes are:

– The feed motor not tensioned correctly, causing the drive belts to slip.
NOTE: Due to the intermittent nature of unusual noises, this RAP can only give guidance on Solution:
how to isolate noises. This RAP will not find all possible causes. When machines become old – install a new DADF, PL 50.1 Item 1.
and worn, unusual noises may arise that are not covered in this RAP.
• Gear rattle.
Procedure Possible causes are:
– A loose meshing of the clutch and motor gears.
Solution:
WARNING – install a new DADF, PL 50.1 Item 1.
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
Scanner
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. Possible causes and potential solutions are:
1. Ask the customer to demonstrate the function that generates the unusual noise. • Grinding.
2. Check the fault and error logs. Possible causes are:
3. Cycle system power. Wait while the printer performs a normal initialization and warm-up. – The scan carriage is moving erratically and the scan motor is generating a grinding
sound. The teeth of the scanner drive belt are not engaging with the capstan on the
4. Run the machine in all modes. Also use the diagnostics to run individual components. Go
scan motor.
to the relevant subsection:
Solution:
• DADF
– install a new IIT assembly, PL 50.1 Item 17.
• Scanner
• MSI Tray MSI Tray
• Tray 1
• 550 Optional Feeder Assembly CAUTION
• Exit Path The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
• Fans ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
when testing is complete.
DADF
Run the following components:
Possible causes and potential solutions are:
• Enter dC330 codes 041-001, low voltage power supply +24V. Stack the codes 071-001,
• Grinding noise. main drive assembly and 071-007, MSI feed solenoid to test MSI tray feed components.
Possible causes are: Possible causes and potential solutions are:
– Feed bearings can stick, preventing the feed roll from free wheeling as the document • No drive or a knocking noise.
is transported.
Possible causes are:
Solution:
– Incorrectly aligned or damaged components.
– Install a new DADF feed roll kit, PL 50.1 Item 99.
– Contamination of the drive shafts and the bearings.
– install a new DADF, PL 50.1 Item 1.
Solution:
• Noise from the DADF input tray.
– Check the MSI feed roller assembly, PL 13.2 Item 98.
Possible causes are:
– Adjust or install new components as necessary.
– Document guides.
Solution:
Tray 1
Remove tray 1 and run the following components:
– Clean the DADF input tray in the area below the input guides with antistatic fluid.
• Enter dC330 code 071-001 to run the main drive assembly.
• Squeaks from the DADF.
Possible causes and potential solutions are:
Possible causes are:
• Squeaks.
– DADF exit roll assembly or take away roll assembly.
Possible causes are:
Solution:
– Contamination of the transport assembly shafts and bearings.
– Remove and clean the shafts and plastic bushes with antistatic fluid.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-485 OF 1
 – Incorrectly aligned or damaged components. – Install a new main fan, PL 4.1 Item 13.
Solution:
– Clean the feed rollers and shafts. Install a new feed roller assembly, PL 9.1 Item 96.
– Check the registration chute assembly. Install new components as necessary, PL
15.2.
– Check the tray for components that are damaged or out of position.
– Adjust or install new components as necessary.
550 Optional Feeder Assembly
NOTE: Instructions are provided for tray 2 in the optional feeder assembly.

Remove tray 2 and run the following components:

• Enter dC330 code 071-009 to operate the option drive assembly, PL 10.1 Item 9.
• Check tray lift by removing the tray and letting the tray drop, then push the tray back in.
Possible causes and potential solutions are:
• No drive or a knocking noise from the feed motor.
Possible causes are:
– Drive assembly, PL 10.1 Item 9.
– Worn drive gears
– Failed feed clutch, PL 10.1 Item 8.
Solution:
– Check the feed motor and feed clutch connections.
– Check the optional feeder assembly connection to the printer.
– Check that the tray moves freely inside the feeder assembly.
– Adjust or install new components as necessary.
Exit Path
Run the following components:
• Combine dC330 code 071-001 main drive assembly and 071-012 exit clutch 2 to run the
exit transport.
• Combine dC330 code 071-001 main drive assembly and 071-013 duplex clutch to run the
duplex transport. Used for duplex and paper invert.
Possible causes:
• Exit drive assembly, PL 17.1 Item 21.
• Exit chute assembly, PL 17.1 Item 1.
Solution:
• If the noise repeats, identify the source and install new components as necessary.
Fans
Run the following components:

• Enter dC330 code 042-001 to run the main fan.

Possible causes:
– Bearings in the cooling fan have worn or failed.
– Incorrectly aligned or damaged components.
Solution:
– Check for components that are damaged or out of position.

Status Indicator RAPs February 2017 Launch Issue

OF 1 2-486 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 2 Control Panel Touch Screen Failure RAP OF 3 Exit Tray Full RAP
Use this procedure to solve control panel display problems when the device has power but Initial Actions
either the display is blank, is too dark, or the touch screen responds incorrectly.
• Empty the output tray.
• Check the full stack actuator for damage or obstructed movement.
Initial Actions
Procedure
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
WARNING
death or injury. Moving parts can cause injury. Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
• Login as an administrator, GP 3.
death or injury. Moving parts can cause injury.
• Select, General, then Display Brightness. Adjust the brightness level.

Procedure WARNING
Access the UI wiring, refer to, C400 REP 1.1 or C405 REP 1.4. Refer to (C405 WD 9) or (C400 Do not touch the Fuser while it is hot.
WD 10) and PJ Locations. Check the connection between the UI and the ESS PWBA (P/J135 Refer to GP 11 How to Check a Sensor:
and P/J1). The connections are good. Enter dC330 code 071-105 full stack sensor, PL 17.1 Item 11. The sensor operation fails.
Y N Y N
Reattach the connectors securely. Remove the exit assembly, PL 17.1 Item 1 to check the condition of the full stack sensor,
actuator, and harness. The sensor is connected and the harness undamaged.
Reload the system software, GP 9. The fault remains. Y N
Y N install a new full stack sensor or repair the harness. If the actuator is damaged,
Perform SCP 5 Final Actions. install a new exit assembly.

Install new components as necessary: Install a new MCU PWBA, PL 18.2 Item 24.
• UI Harness assembly, PL 1.1A Item 1 C400, PL 1.1B Item 1 C405.
• UI Console assembly, PL 1.1A Item 4 C400) PL 1.1B Item 4 C405. Install new components in order until the error is corrected.
• ESS PWBA, PL 18.2 Item 4. • Exit assembly, PL 17.1 Item 1.
• MCU PWBA, PL 18.2 Item 24.

Launch Issue February 2017 Status Indicator RAPs

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-487 OF 2, OF 3
OF 4 550 Option No Paper Sensor RAP • Main harness assembly, PL 18.3 Item 2.

Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the no paper sensor of the 550 option main feed assembly.

Procedure

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to GP 11 How to Check a Sensor:
Enter dC330 code 071-115, 550 option feeder no paper sensor, refer to sensor location. The
sensor operation fails.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 16 and PJ Locations. Check the connection between the no paper sensor and
550 option feeder PWBA (P/J4202 and P/J420). The connections are good.
Y N
Reattach the connectors securely.

Refer to WD 16 and PJ Locations. Check the continuity of the wires in the harness connecting
the option feeder path sensor and the 550 option feeder PWBA (P/J4202 and P/J420). The
continuity is good.
Y N
Install a new C2 size harness assembly, PL 10.1 Item 14.

Refer to WD 16 and PJ Locations. Check for approximately +3.3VDC between the 550 option
feeder PWBA ground and P/J420 pin 6. The voltage is incorrect.
Y N
Install a new option main feed assembly, PL 10.2 Item 1.

Refer to WD 16 and PJ Locations. Check for approximately +3.3VDC between the 550 option
feeder PWB ground and P/J419 pin 4. The voltage is incorrect.
Y N
Install a new 550 option feeder PWBA, PL 10.1 Item 10.

Refer to WD 16 and PJ Locations. Check for approximately +3.3VDC between the MCU
PWBA ground and P/J27 pin 7. The voltage is correct.
Y N
Refer to OF 20 +3.3VDC Power.

Refer to WD 16 and PJ Locations. Check the connections between the 550 option feeder
PWBA and the MCU PWBA (P/J419, DP/J271 and P/J27). The connections are good.
Y N
Reattach the connectors securely.

Install new components as necessary:

• Drawer 1 feeder harness, PL 10.1 Item 13.

Status Indicator RAPs February 2017 Launch Issue

OF 4 2-488 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 5 Multi-feed Error RAP OF 6 Power On Self Test (POST)
To solve several sheet multi-feeds or extra blank sheet output problems. Use this RAP when the UI has stalled and shows the splash-logo screen, or the system
appears to have power but the UI is blank.
Initial Actions
• Power on Self Test (POST) occurs each time the machine is powered on. POST verifies
the functionality of key subsystems.
WARNING • POST begins when power is switched on before higher level machine functions (such as
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- the user interface) are operational.
tomer supply while performing tasks that do not need electricity. Electricity can cause • POST is performed by the ESS PWBA.
death or injury. Moving parts can cause injury. • The fault is communicated via an LED display on the ESS PWBA. This is to help diag-
• Check media condition. Do not use incorrectly cut paper, damp paper, paper with rough nose common faults which prevent the machine from powering up correctly to the point
edges, badly drilled paper, paper with wrapper wax or glue contamination. where faults are displayed and service mode can be entered.
• Check media specifications, GP 26. Procedure

Procedure
When troubleshooting multi-feeds, use a new ream of paper. If a new ream can not be used,
WARNING
perform the following: Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
1. Fan the paper. death or injury. Moving parts can cause injury.
2. Turn the paper round or turn the paper over. To check for the system power up error:
3. Remove four or five sheets from the top of the stack. 1. Switch off the machine, GP 4.
MSI Tray 2. If installed remove the optional hard disk drive PL 18.2 Item 91, and hard disk drive
bracket, PL 18.2 Item 13, Figure 1.
Perform the following:
3. Reconnect the hard disk drive, without the hard disk drive bracket, then switch on the
1. Ensure that the customer is not filling the tray above the max fill line.
machine, GP 4.
2. Clean the feed roller assembly with a water dampened cloth, PL 13.2 Item 98.
4. Check if the power on self test has completed successfully by ensuring that all 8 LEDs are
3. Check that the retard roller is clean, has torque resistance and does not rotate freely, PL lit when the device has completed start-up.
13.3 Item 14.
5. If the system power up sequence has failed, contact 2nd level support.
Tray 1
Check the following:
1. Check the tray side guides.
2. The bottom plate drops down when the tray is pulled out and elevates when pushed in.
a. Check the registration chute assembly components, PL 15.2.
b. Check the feed rolls, PL 9.1 Item 96.
c. Check that the retard friction clutch in the retard roll assembly has a torque resis-
tance and does not rotate freely, PL 9.1 Item 5.
3. Check the tray for worn, broken or missing components. If necessary install a new cas-
sette assembly, PL 9.1 Item 1.
Optional Tray
Check the following:
1. The bottom plate drops down when the tray is pulled out and elevates when closed.
a. Check the optional main feed assembly, PL 10.2 Item 1.
b. Check that the retard friction clutch in the retard roll Assembly has a torque resis-
tance and does not rotate freely, PL 10.3 Item 5.
2. Check tray for worn, broken or missing components. If necessary install a new cassette
assembly, PL 10.3 Item 1.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-489 OF 5, OF 6
 OF 7 Registration Sensor RAP
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the registration sensor of the registration chute assembly.

Procedure

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to GP 11 How to Check a Sensor:
Enter dC330 code 071-103, registration sensor, refer to sensor location. Touch Start. The
sensor operation fails.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 11 and PJ Locations. Check the connection between the registration sensor and
MCU PWBA (P/J232 and P/J23). The connections are good.
Y N
Reattach the connectors securely.

Check the continuity of the wires in the harness connecting the registration sensor and the
MCU PWBA. The continuity is good.
Y N
POST Diagnostic Install a new registration harness assembly, PL 15.2 Item 8.
LEDs
Refer to WD 11 and PJ Locations. Check for +5VDC between the MCU PWBA ground and P/
Figure 1 POST diagnostic LEDs J23 pin 6. The voltage is correct.
Y N
Perform the OF 19 +5VDC Power RAP.

Install a new registration chute assembly, PL 15.2 Item 1.

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OF 6, OF 7 2-490 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 8 Tray 1 Feed Clutch RAP OF 9 Registration Clutch RAP
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the feed clutch. problems with the Registration Clutch.

Procedure Procedure

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

CAUTION CAUTION
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com- The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
when testing is complete. when testing is complete.
Refer to GP 12 How to Check a Solenoid or Clutch. Refer to GP 12 How to Check a Solenoid or Clutch.
Enter dC330 code 071-008, tray one feed clutch, PL 15.2 Item 6. Touch Start. The clutch Enter dC330 code 071-010, registration clutch, PL 15.1 Item 8. Touch Start. The clutch oper-
operation fails. ation fails.
Y N Y N
Install a new MCU PWBA, PL 18.2 Item 24. Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 11 and PJ Locations. Check the connection between the tray 1 feed clutch and Refer to WD 11 and PJ Locations. Check the connection between the registration clutch and
MCU PWBA (P/J392 and P/J39). The connections are good. MCU PWBA (P/J234 and P/J23). The connections are good.
Y N Y N
Reattach the connectors securely. Reattach the connectors securely.

Remove the tray 1 feed clutch, then check the wire-wound resistance between both terminals Remove the registration clutch, then check the wire-wound resistance between both terminals
for a value of 240 ohm (at 20 degrees C). The resistance measures correctly. for a value of 240 ohm (at 20 degrees C). The resistance measures correctly.
Y N Y N
Install a new tray 1 feed clutch, PL 15.2 Item 6. Install a new registration clutch, PL 15.1 Item 8.

Refer to WD 4, WD 11 and PJ Locations. Close the interlock switches, then check for approxi- Refer to WD 4, WD 11 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the MCU PWBA ground and P/J39 pin. The voltage is correct. mately +24VDC between the MCU PWBA ground and P/J23 pin 1. The voltage is correct.
Y N Y N
Perform the OF 18 +24VDC Power RAP. Perform the OF 18 +24VDC Power RAP.

Install a new tray 1 feed clutch, PL 15.2 Item 6. Install a new registration clutch, PL 15.1 Item 8.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-491 OF 8, OF 9
 A
OF 10 550 Option Main Feed Assembly Path Sensor RAP Install new components as necessary:

Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible • Drawer 1 feeder harness, PL 10.1 Item 13.
problems with the feeder path sensor of the 550 option main feed assembly. • Main harness assembly, PL 18.3 Item 2.

Procedure

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to GP 11 How to Check a Sensor:
NOTE: The option feeder path sensor is the paper path registration sensor for the 550 option
cassette assembly.

Enter dC330 code 071-117, option feeder 1 path (registration) sensor, refer to sensor location.
The sensor operation fails.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 16 and PJ Locations. Check the connection between the option feeder path sen-
sor and 550 option feeder PWBA (P/J4214 and P/J421). The connections are good.
Y N
Reattach the connectors securely.

Refer to WD 16 and PJ Locations. Check the continuity of the wires in the harness connecting
the option feeder path sensor and the 550 option feeder PWBA (P/J4214 and P/J421). The
continuity is good.
Y N
Install a new C2 size harness assembly, PL 10.1 Item 14.

Refer to WD 16 and PJ Locations. Check for approximately +3.3VDC between the 550 option
feeder PWBA ground and P/J421 pin 3. The voltage is incorrect.
Y N
Install a new option feeder path sensor, PL 10.2.

Refer to WD 16 and PJ Locations. Check for approximately +3.3VDC between the 550 option
feeder PWB ground and P/J419 pin 4. The voltage is incorrect.
Y N
Install a new 550 option feeder PWBA, PL 10.1 Item 10.

Refer to WD 16 and PJ Locations. Check for approximately +3.3VDC between the MCU
PWBA ground and P/J27 pin 7. The voltage is correct.
Y N
Perform the OF 20 +3.3VDC Power RAP.

Refer to WD 16 and PJ Locations. Check the connections between the 550 option feeder
PWBA and the MCU PWBA (P/J419, DP/J271 and P/J27). The connections are good.
Y N
Reattach the connectors securely.

A
Status Indicator RAPs February 2017 Launch Issue
OF 10 2-492 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 11 550 Option Feed Clutch Assembly RAP Y N
Install a new 550 option feeder PWBA, PL 10.1 Item 10.
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with 550 Option feed clutch assembly.
Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the MCU PWBA ground and P/J27 pin 4, then check for approxi-
Procedure mately +24VDC between the MCU PWBA ground and P/J27 pin 5. The voltages are correct.
Y N
Perform the OF 18 +24VDC Power RAP.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Check the connection between the 550 option feeder PWBA and the MCU PWBA (P/J419, DP/
tomer supply while performing tasks that do not need electricity. Electricity can cause J271, and P/J27). The connections are secure.
death or injury. Moving parts can cause injury. Y N
Reattach the connections securely.

CAUTION Install new components as necessary:

The +24VDC supply must be switched on before testing motors, solenoids and clutches (com- • 550 option draw 1 feeder harness, PL 10.1 Item 13.
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply • Main harness assembly, PL 18.3 Item 2.
when testing is complete.
Refer to GP 12 How to Check a Solenoid or Clutch.
Enter dC330 code 071-020 550, option feed clutch, PL 10.1 Item 8. Touch Start. The clutch
operation fails.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 16 and PJ Locations. Check the connection between the 550 option feed clutch
and 550 option feeder PWBA (P/J4213 and P/J421). The connections are good.
Y N
Reattach the connectors securely.

Refer to WD 16 and PJ Locations. Check the continuity of the wires in the harness connecting
the 550 option feed clutch and 550 option feeder PWBA (P/J4213 and P/J421). The continu-
ity is good.
Y N
Install a new C2 Size harness assembly, PL 10.1 Item 14.

Remove the 550 option feed clutch, then check the wire-wound resistance between both termi-
nals for a value of 240 ohm (at 20 degrees C). The resistance measures correctly.
Y N
Install a new 550 option feed clutch, PL 10.1 Item 8.

Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the 550 option feeder PWBA ground and P/J421 pin 1. The voltage
is incorrect.
Y N
Install a new option feeder clutch, PL 10.1 Item 8.

Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the 550 option feeder PWBA ground and P/J419 pin 6, then check for
approximately +24VDC between the 550 option feeder PWBA ground and P/J419 pin 7. The
voltage is incorrect.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-493 OF 11
 A
OF 12 550 Option Registration Clutch Assembly RAP Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the 550 option feeder PWBA ground and P/J419 pin 6, then check for
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
approximately +24VDC between the 550 option feeder PWBA ground and P/J419 pin 7. The
problems with the 550 option registration clutch assembly.
voltage is incorrect.
Y N
Procedure Install a new 550 option feeder PWBA, PL 10.1 Item 10.

Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
WARNING mately +24VDC between the MCU PWBA ground and P/J27 pin 4, then check for approxi-
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- mately +24VDC between the MCU PWBA ground and P/J27 pin 5. The voltages are correct.
tomer supply while performing tasks that do not need electricity. Electricity can cause Y N
death or injury. Moving parts can cause injury. Perform the OF 18 +24VDC Power RAP.

Check the connection between the 550 option feeder PWBA and the MCU PWBA (P/J419, DP/
CAUTION J271, and P/J27). The connections are secure.
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com- Y N
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply Reattach the connections securely.
when testing is complete.
Refer to GP 12 How to Check a Solenoid or Clutch. Install new components as necessary:
Enter dC330 code 071-022, 550 option registration clutch assembly, PL 10.2 Item 2. The • 550 option draw 1 feeder harness, PL 10.1 Item 13.
clutch operation fails. • Main harness assembly, PL 18.3 Item 2.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 16 and PJ Locations. Check the connection between the 550 option registration
clutch assembly and 550 option feeder PWBA (P/J4201 and P/J420). The connections are
good.
Y N
Reattach the connectors securely.

Refer to WD 16 and PJ Locations. Check the continuity of the wires in the harness connecting
the 550 option registration clutch assembly and the 550 option feeder PWBA (P/J4201 and P/
J420). The continuity is good.
Y N
Install a new C2 turn harness assembly, PL 10.1 Item 15.

Remove the 550 option registration clutch assembly, then check the wire-wound resistance
between both terminals for a value of 240 ohm (at 20 degrees C). The resistance measures
correctly.
Y N
Install a new 550 option registration clutch assembly, PL 10.2 Item 2.

Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the 550 option feeder PWBA ground and P/J420 pin 1. The voltage
is incorrect.
Y N
Install a new 550 option registration clutch assembly, PL 10.2 Item 2.

A
Status Indicator RAPs February 2017 Launch Issue
OF 12 2-494 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 13 550 Option Drive Assembly RAP Y N
Install a new 550 option feeder PWBA, PL 10.1 Item 10.
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the 550 option drive assembly.
Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the MCU PWBA ground and P/J27 pin 4, then check for approxi-
Procedure mately +24VDC between the MCU PWBA ground and P/J27 pin 5. The voltages are correct.
Y N
Perform the OF 18 +24VDC Power RAP.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Check the connection between the 550 option feeder PWBA and the MCU PWBA (P/J419, P/
tomer supply while performing tasks that do not need electricity. Electricity can cause J271, and P/J27). The connections are secure.
death or injury. Moving parts can cause injury. Y N
Reattach the connections securely.

CAUTION Install new components as necessary:

The +24VDC supply must be switched on before testing motors, solenoids and clutches (com- • 550 option draw 1 feeder harness, PL 10.1 Item 13.
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply • Main harness assembly, PL 18.3 Item 2.
when testing is complete.
Refer to GP 10 How to Check a Motor
Enter dC330 code 071-014, 550 option drive assembly, PL 10.1 Item 9. The drive assembly
operation fails.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Rotate the 550 option drive assembly manually. The drive assembly rotates easily without
an overload.
Y N
Reinstall the 550 Option drive assembly correctly, PL 10.1 Item 9.

Refer to WD 16 and PJ Locations. Check the connection between the 550 option drive assem-
bly and 550 option feeder PWBA (P/J4221 and P/J422). The connections are good.
Y N
Reattach the connectors securely.

Refer to WD 16 and PJ Locations. Check the continuity of the wires in the harness connecting
the 550 option drive assembly and the 550 option feeder PWBA (P/J4221 and P/J422). The
continuity is good.
Y N
Install a new feeder motor harness assembly, PL 10.1 Item 16.

Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the 550 option feeder PWBA ground and P/J422 pin 6 The voltage
is incorrect.
Y N
Install a new 550 option drive assembly, PL 10.1 Item 9.

Refer to WD 4, WD 16 and PJ Locations. Close the interlock switches, then check for approxi-
mately +24VDC between the 550 option feeder PWBA ground and P/J419 pin 6, then check for
approximately +24VDC between the 550 option feeder PWBA ground and P/J419 pin 7. The
voltage is incorrect.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-495 OF 13
OF 14 MSI Tray Feed Solenoid RAP OF 15 Exit Sensor RAP
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the MSI Tray feed solenoid. problems with the exit sensor.

Procedure Procedure

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Refer to GP 11 How to Check a Sensor:
Enter dC330 code 071-104 exit sensor, PL 17.1 Item 11. The sensor operation fails.
CAUTION
Y N
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com- Install a new MCU PWBA, PL 18.2 Item 24.
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
when testing is complete. Refer to WD 15 and PJ Locations. Check the connection between the exit sensor and MCU
Refer to GP 12 How to Check a Solenoid or Clutch. PWBA (P/J155, P/J151, and P/J15). The connections are good.
Enter dC330 code 071-007 MSI Feed solenoid, PL 13.2 Item 9. The solenoid operation Y N
fails. Reattach the connectors securely.
Y N
Install a new MCU PWBA, PL 18.2 Item 24. Refer to WD 15 and PJ Locations. Check the continuity of the wires in the harness connecting
the exit sensor and the relay connector (P/J155 and P/J151). The continuity is good.
Refer to WD 7 and PJ Locations. Check the connection between the MSI Feed solenoid and Y N
MCU Board (P/J214 and P/J21). The connections are good. Install a new exit sensor harness assembly, PL 17.1 Item 18.
Y N
Reattach the connectors securely. Refer to WD 15 and PJ Locations. Check the continuity of the wires in the harness connecting
the relay connector and the MCU PWBA (P/J151 and P/J15). The continuity is good.
Refer to WD 7 and PJ Locations. Check the continuity of the wires in the harness connecting Y N
the MSI Feed solenoid and the MCU PWBA (P/J214 and P/J21). The continuity is good. Install a new sensor harness assembly, PL 17.1 Item 23.
Y N
Install a new MSI Harness assembly, PL 13.2 Item 5. Refer to WD 15 and PJ Locations. Check if the voltage between the MCU PWBA ground and
PJ /15 pin 1 is approximately +5VDC. The voltage is correct.
Refer to WD 4, WD 7 and PJ Locations. Close the interlock switches, then check if the voltage Y N
between the MCU PWBA ground and P/J21 pin 9 is approximately +24VDC. The voltage is Perform the OF 19 +5VDC Power RAP.
correct.
Y N Install a new exit sensor, PL 17.1 Item 11.
Perform the OF 18 +24VDC Power RAP.

Install a new MSI Feed solenoid assembly kit, PL 13.2 Item 99.

Status Indicator RAPs February 2017 Launch Issue

OF 14, OF 15 2-496 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 16 Exit Drive Assembly Clutch 1 RAP OF 17 Exit Drive Assembly Clutch 2 RAP
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the exit drive assembly clutch 1. problems with the exit drive assembly clutch 2.

Procedure Procedure

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

CAUTION CAUTION
The +24VDC supply must be switched on before testing motors, solenoids and clutches (com- The +24VDC supply must be switched on before testing motors, solenoids and clutches (com-
ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply ponent control code 041-001). To avoid damage to the machine, switch off the +24VDC supply
when testing is complete. when testing is complete.
Refer to GP 12 How to Check a Solenoid or Clutch. Refer to GP 12 How to Check a Solenoid or Clutch.
NOTE: Exit clutch 1 is integral to the exit drive assembly, PL 17.1 Item 21. NOTE: Exit clutch 2 is integral to the exit drive assembly, PL 17.1 Item 21.

Enter dC330 code 071-011 exit clutch 1, PL 17.1 Item 21. The clutch operation fails. Enter dC330 code 071-012, exit clutch, PL 17.1 Item 21. The clutch operation fails.
Y N Y N
Install a new MCU PWBA, PL 18.2 Item 24. Install a new MCU PWBA, PL 18.2 Item 24.

Refer to WD 15 and PJ Locations. Check the connection between exit clutch 1 and MCU Refer to WD 15 and PJ Locations. Check the connection between the exit clutch 2 and MCU
PWBA (P/J40). The connection is good. PWBA (P/J38). The connection is good.
Y N Y N
Reattach the connector securely. Reattach the connector securely.

Refer to WD 4, WD 15 and PJ Locations. Close the interlock switches, then check if the volt- Refer to WD 4, WD 15 and PJ Locations. Close the interlock switches, then check if the volt-
age between the MCU PWBA ground and P/J40 pin 1 is approximately +24VDC. The volt- age between the MCU PWBA ground and P/J38 pin 1 is approximately +24VDC. The volt-
age is correct. age is correct.
Y N Y N
Perform the OF 18 +24VDC Power RAP. Perform the OF 18 +24VDC Power RAP.

Install a new exit drive assembly, PL 17.1 Item 21. Install a new exit drive assembly, PL 17.1 Item 21.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-497 OF 16, OF 17
OF 18 +24VDC Power RAP OF 19 +5VDC Power RAP
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the +24VDC Power Supply. problems with the +5VDC Power Supply.

Procedure Procedure

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Refer to WD 4 and PJ Locations. Check the connection between the LVPS and the MCU Refer to WD 4 and PJ Locations. Check the connection between the LVPS PWBA and the
PWBA (P/J501 and P/J29). The connections are good. MCU PWBA (P/J501 and P/J29). The connections are good.
Y N Y N
Reattach the connectors securely. Reattach the connectors securely.

Refer to WD 4 and PJ Locations. Check the continuity of the wires in the harness connecting Refer to WD 4 and PJ Locations. Check the continuity of the wires in the harness connecting
the LVPS and the MCU Board (P/J501 and P/J29). The continuity is good. the LVPS PWBA and the MCU PWBA (P/J501 and P/J29). The continuity is good.
Y N Y N
Install a new top harness assembly, PL 18.3 Item 4. Install a new top harness assembly, PL 18.3 Item 4.

Refer to WD 4 and PJ Locations. Close the interlock switches, then check if the voltage Refer to WD 4 and PJ Locations. Check if the voltage between the LVPS PWBA ground and P/
between the LVPS ground and P/J501 pin 2, and the voltage between the LVPS ground and P/ J501 pin 3 is approximately +5VDC. The voltage is incorrect.
J501 pin 1 is approximately +24VDC. The voltage is incorrect. Y N
Y N Install a new MCU PWBA, PL 18.2 Item 24.
Install a new MCU PWBA, PL 18.2 Item 24.
Switch the power off, wait a while, then switch the power on again. The fault persists.
Switch the power off, wait a while, then switch the power on again. The fault persists. Y N
Y N Perform SCP 5 Final Actions.
Perform SCP 5 Final Actions.
Refer to WD 4 and PJ Locations. Check if the voltage between the LVPS PWBA connectors P/
Refer to WD 4 and PJ Locations. Check if the voltage between the LVPS PWBA connectors P/ J48 pin 1 and P/J48 pin 3 is in the range of 110-127VAC ±10% or 220-240VAC ±10%. The
J48 pin 1 and P/J48 pin 3 is in the range of 110-127VAC ±10% or 220-240VAC ±10%. The voltage is correct.
voltage is correct. Y N
Y N Install a new AC inlet harness assembly, PL 18.1 Item 10.
Install a new AC inlet harness assembly, PL 18.1 Item 10.
Install a new LVPS PWBA, PL 18.1 Item 14.
Install a new LVPS PWBA, PL 18.1 Item 14.

Status Indicator RAPs February 2017 Launch Issue

OF 18, OF 19 2-498 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
OF 20 +3.3VDC Power RAP
Use this procedure when referred by a Repair Analysis Procedure to troubleshoot possible
problems with the +3.3VDC Power Supply.

Procedure

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Check the connection between the LVPS and the MCU Board (P/J501 and P/J29). The con-
nections are good.
Y N
Reattach the connectors securely.

Refer to WD 4 and PJ Locations. Check the continuity of the wires in the harness connecting
the LVPS PWBA and the MCU PWBA (P/J501 and P/J29). The continuity is good.
Y N
Install a new top harness assembly, PL 18.3 Item 4.

Refer to WD 4 and PJ Locations. Check if the voltage between the LVPS PWBA ground and P/
J501 pin 5 is approximately +3.3VDC. The voltage is incorrect.
Y N
Install a new MCU PWBA, PL 18.2 Item 24.

Switch the power off, wait a while, then switch the power on again. The fault persists.
Y N
Perform SCP 5 Final Actions.

Refer to WD 4 and PJ Locations. Check if the voltage between the LVPS PWBA connectors P/
J48 pin 1 and P/J48 pin 3 is in the range of 110-127VAC ±10% or 220-240VAC ±10%. The
voltage is correct.
Y N
Install a new AC inlet harness assembly, PL 18.1 Item 10.

Install a new LVPS PWBA, PL 18.1 Item 14.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 2-499 OF 20
Status Indicator RAPs February 2017 Launch Issue
OF 20 2-500 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 3 Image Quality
IQ1 Image Quality Entry RAP ......................................................................................... 3-3
IQ2 Light or Undertoned Print RAP ................................................................................. 3-4
IQ3 One Color is Light or Undertoned on the Print RAP ................................................. 3-5
IQ4 Unfused Image RAP................................................................................................. 3-6
IQ5 Random Spots.......................................................................................................... 3-7
IQ6 Blank Print or Missing One Color ............................................................................. 3-9
IQ7 Vertical Process Streaks .......................................................................................... 3-10
IQ8 Pitched Color Dots ................................................................................................... 3-11
IQ9 Vertical Blanks (line, band, spots) ............................................................................ 3-12
IQ10 Ghosting ................................................................................................................. 3-13
IQ11 Light Induced Fatigue ............................................................................................. 3-15
IQ12 Fog, Background Contamination............................................................................ 3-15
IQ13 Bead-Carry-Out (BCO)........................................................................................... 3-17
IQ14 Jagged Characters ................................................................................................. 3-18
IQ15 Horizontal Bands (voids, streaks)........................................................................... 3-19
IQ16 Auger Mark............................................................................................................. 3-20
IQ17 Wrinkled/Stained Paper.......................................................................................... 3-20
IQ18 Leading Edge Paper Damage ................................................................................ 3-22
IQ19 Incorrect Top and Side Margins ............................................................................. 3-23
IQ20 Color Registration is Out of Alignment ................................................................... 3-24
IQ21 Images are Skewed................................................................................................ 3-25
IQ22 Repeating Defects Procedure ................................................................................ 3-26

Launch Issue February 2017 Image Quality

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-1
Image Quality February 2017 Launch Issue
3-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
IQ1 Image Quality Entry RAP Image Defect Definitions
Use this RAP to establish the source of an image quality defect. Image quality defects can be Table 1 lists image defect definitions and the IQ RAP used to correct the problem.
attributed to printer components, consumables, media, internal software, external software
applications, and environmental conditions. Table 1 Image defect definitions
Defect Definition Go To
Initial Actions Auger Mark Auger marks appear across output IQ16
Perform the steps that follow to determine which part of the system is at fault.
Bead-Carry-Out Multiple dots appearing across image. IQ13
1. Discuss the image quality IQ problem with the customer to fully understand the defect and
Blank Prints Prints with no visible image, or missing one color entirely. IQ6
the modes in which the defect occurs. Replicate the customer job that displays the cus-
Color Registra- Image colors are not aligned with each other IQ20
tomer’s IQ defect.
tion is out of
2. Check the condition of the paper. Do not use incorrectly cut paper, damp paper, paper Alignment
with rough edges, badly drilled paper, paper with wrapper wax or glue. Paper and media
Fog Toner contamination on all or part of the page appears as a IQ12
should be stored flat, enclosed in wrappers, in a cool dry environment, GP 27.
very light gray dusting or fog.
3. Check that the paper is within specifications, GP 26.
Ghosting The image from a previous print appears on the current print. IQ10
4. Ensure all connections to the printer are secure.
Horizontal Band- Voids and streaks that appear as areas of horizontal bands. IQ15
5. Check the CRU life counts. Replace components at end of life,dC135.
ing
6. Determine if the defect occurs in all colors or only one color and if it is a repeating or ran-
Incorrect Margins Image prints outside of the page margins. IQ19
dom occurrence.
Jagged Charac- Text in image is fuzzy or blurry IQ14
7. Inspect the visible surfaces of all rollers for obvious defects. ters
8. Cycle system power, GP 4. Leading Edge The page comes out with the leading edge damaged. IQ18
9. Ensure the printer is positioned to allow adequate airflow at all vents. Refer to GP 22, Paper Damage
Installation Space Requirements.
Light-Induced Light fatigue pattern appearing across image IQ11
10. Ensure the printer’s interior is clean. Fatigue
11. Check the tray guides. Light Prints The overall image density is too light. IQ2
12. Use the customer’s print job to check defect reoccurrence. If the defect persists, begin to One Color Light The image density for a single color is too light. IQ3
isolate the defect by attempting to identify the component responsible, perform IQ22 on Print
Repeating Defects Procedure. Pitched Color Recurring color dots or spots. IQ8
13. Check stored tray settings for media size and type. Dots
14. Check image adjustment and print mode settings being used. Skewed Images Images in the output are not parallel to the edge of the IQ21
15. If the defect occurred in copy mode from the platen ensure the platen glass is clean, refer printed sheet.
to ADJ 50.1. Spots There are random spots of toner on the page. IQ5
16. If the defect occurred in copy mode from the DADF ensure the CVT glass on the IIT is Unfused Image Part or all of the image is unfused. Refer to the specification. IQ4
clean, refer to ADJ 50.1.
Vertical Blanks Areas of image appear as blanks or deletions. IQ9
17. If the defect occurred on an incoming fax, print a test page. If the test page is good con-
Vertical Process Extraneous dark lines/bands in the process direction. IQ7
tact the sender about the print defect. If the defect is replicated on the test print, go to Streaks
Table 1.
Wrinkled Paper The paper comes out either wrinkled, creased, stained, or IQ17
18. If the fault persists go to Image Defect Definitions.
torn

Launch Issue February 2017 Image Quality

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-3 IQ1
IQ2 Light or Undertoned Print RAP Y N
Perform SCP 5 Final Actions.
The overall image density is too light, Figure 1.
Perform ADJ 5.2 Color Calibration. The image is too light.
Y N
Perform SCP 5 Final Actions.

Remove the transfer roller, PL 14.1 Item 2 then check for surface contamination or excessive
wear, ensure the transfer roller is correctly seated. The transfer roller is good.
Y N
Install a new transfer roller, PL 14.1 Item 2.

Perform the 094-310, 319, 325, 326 Error CTD Sensor Dirty RAP. The CTD sensor good.
Y N
Install a new color toner density (CTD) sensor, PL 6.1 Item 14.

Remove then examine the transfer belt assembly for surface contamination or excessive
wear. The transfer belt assembly is good.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

Print a test print. While the print is printing, turn off system power. Open the rear cover, then
check the image formed on the transfer belt. The image is poorly formed, faint and difficult
to read.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.
Figure 1 Light or undertone print
Refer to WD 12 and PJ Locations. Check the transfer HVPS TR PWBA connector connection.
Initial Actions The transfer HVPS TR PWBA connector is connected correctly.
Y N
Connect the connector.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Install a new the transfer HVPS TR PWBA, PL 18.2 Item 30, then print a test print. The image
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause is too light.
death or injury. Moving parts can cause injury. Y N
Perform SCP 5 Final Actions.

WARNING Refer to WD 12 and PJ Locations. Check P/J181 and P/J182 on the development HVPS XD
Do not touch the Fuser while it is hot. PWBA. The development HVPS XD PWBA connectors are connected correctly.
Y N
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
Connect the connector.
• Check the life counters of the imaging units. Replace the imaging units that are at end of
life, dC135 HFSI Counter. Install a new the development HVPS XD PWBA, PL 18.2 Item 25, then print a test print. The
• Check that the electrical contact points on the imaging units are clean. image is too light.
• Ensure that there are no obstructions in the laser light path. Y N
• Go to ADJ 6.3. Check, then adjust the bias voltage as necessary. Perform SCP 5 Final Actions.

Install a new MCU PWBA, PL PL 18.2 Item 24. The image is too light.
Procedure Y N
Check media condition, GP 26. Load new, dry recommended paper, then print a test print. Perform SCP 5 Final Actions.
The image is too light.
Install a new ESS PWBA, PL 18.2 Item 4.

Image Quality February 2017 Launch Issue

IQ2 3-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
IQ3 One Color is Light or Undertoned on the Print RAP Procedure
The overall image density for one color is too light, Figure 1. Check media condition. Load new, dry recommended paper, and print a test print. The image
is too light.
Y N
Perform SCP 5 Final Actions.

Perform ADJ 5.2 Color Calibration. The image is too light.

Y N
Perform SCP 5 Final Actions.

Install a new imaging unit of the affected color, PL 8.1, then print a test print. The image is
too light.
Y N
Perform SCP 5 Final Actions.

Remove the imaging unit of the affected color, clean the electrical contacts, then print a test
print. The image is too light.
Y N
Perform SCP 5 Final Actions.

Print a test print. While the print is printing, turn off system power. Remove the transfer belt,
then check the image formed on the belt, before image transfer. The image of the affected
color is well formed, clear, and easy to read.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1. The fault persists.
Figure 1 Undertone in one color Y N
Perform SCP 5 Final Actions.
Initial Actions
Install a new transfer HVPS TR PWBA, PL 18.2 Item 30, then print a test print. The
image is too light.
WARNING Y N
Perform SCP 5 Final Actions.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Install a new MCU PWBA, PL 18.2 Item 24. The image is too light.
death or injury. Moving parts can cause injury.
Y N
Perform SCP 5 Final Actions.

WARNING Install a new ESS PWBA, PL 18.2 Item 4.

Do not touch the Fuser while it is hot.
• Inspect the paper path for items such as, staples, paper clips, and paper scraps. Install a new transfer HVPS TR PWBA, PL 18.2 Item 30, then print a test print. The image is
• Go to ADJ 6.3. Check, then adjust the bias voltage as necessary. too light.
Y N
• Check the imaging unit life counter of the affected color, dC135 HFSI Counter. If at end of
Perform SCP 5 Final Actions.
life, Install a new imaging unit, PL 8.1.
• Check that the electrical contact points of the imaging unit are clean. Install a new MCU PWBA, PL 18.2 Item 24. The image is too light.
• Ensure that there are no obstructions in the laser light path. Y N
• Ensure that draft mode is turned off. Perform SCP 5 Final Actions.

Install a new ESS PWBA, PL 18.2 Item 4.

Launch Issue February 2017 Image Quality

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-5 IQ3
IQ4 Unfused Image RAP Procedure
The printed image is not fully fused to the paper, Figure 1. The image rubs off easily. A cold Rub the image with a soft cloth or tissue. The image smears.
environment affects the warm-up time, while high humidity has an adverse effect on fusing. Y N
Also, media weight and composition affect fusing performance. Perform SCP 5 Final Actions.

Replace the media with new, dry media from an unopened ream. The image smears.
Y N
Perform SCP 5 Final Actions.

Check the green fuser nip release levers. The levers are in the lowered (locked) position.
Y N
Push the levers down, cycle system power, and test. The fault persists.
Y N
Perform SCP 5 Final Actions.

WARNING
Do not touch the Fuser while it is hot.
Remove and inspect the fuser assembly, PL 7.1 Item 1. The fuser rollers are good.
Y N
Install a new fuser assembly, PL 7.1 Item 1.

Check the fuser electrical connection. The connection is good.

Y N
Repair or install a new harness.

Figure 1 Unfused image Install a new fuser assembly, PL 7.1 Item 1. The image smears.
Y N
Initial Actions Perform SCP 5 Final Actions.

Remove then examine the transfer belt assembly for surface contamination or excessive
WARNING wear. The transfer belt is clean, not worn, and works correctly.
Ensure that the electricity to the machine is switched off while performing tasks that do Y N
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Install a new transfer belt assembly, PL 6.1 Item 1.
death or injury. Moving parts can cause injury.
If the fault persists contact 2nd level support.

WARNING
Do not touch the Fuser while it is hot. WARNING
• Check the environment. A location that is too cold or humid reduces fusing performance, Do not touch the Fuser while it is hot.
GP 26.
Remove and inspect the fuser assembly, PL 7.1 Item 1. The fuser rollers are good.
• Inspect the media path for debris such as staples, paper clips, and paper scraps. Y N
• Verify that the media type is set correctly. Install a new fuser assembly, PL 7.1 Item 1.
• Set media type setting to the next heavier type.
• Verify that the toner cartridge(s) of the affected color(s) is genuine Xerox toner. Check the fuser electrical connection. The connector is good.
Y N
• Adjust the fuser temperature setting for the loaded paper type, ADJ 7.1 Fuser Adjustment.
Repair or install a new harness.

Install a new fuser assembly, PL 7.1 Item 1. The image smears.

Image Quality February 2017 Launch Issue

IQ4 3-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Y N IQ5 Random Spots
Perform SCP 5 Final Actions.
There are spots of toner randomly scattered on the page, Figure 1.
Remove then examine the transfer belt assembly for surface contamination or excessive
wear. The transfer belt is clean, not worn, and works correctly.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

If the fault persists contact 2nd level support.

Figure 1 Random spots

Initial Actions

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications, GP 26.
• If using recycled paper, it may have spots.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check Drum surface for spots or contamination.
• Check the Fuser for wear or contamination.
• Check that the Drum Cartridge contacts are clean.

Launch Issue February 2017 Image Quality

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-7 IQ4, IQ5
 A
Procedure
Check the media. The media is clean, of the approved type, and free of defects.
WARNING
Y N
Replace the media with approved media from a freshly opened package. Do not touch the Fuser while it is hot.
Remove the fuser assembly, then check for damage or debris on the rollers. The fuser roll-
Check the media path for dirt, debris, or toner residue. The media path is clean. ers are good.
Y N Y N
Clean the media path. Install a new fuser assembly, PL 7.1 Item 1.

Print 50% YMCKRGB test prints, dC612. The image contains spots in all colors. Refer to WD 9 and PJ Locations. Check the ROS video harness connections between the
Y N ROS assembly, PL 2.1 Item 1 and the ESS PWBA, PL 18.2 Item 4. The connections are
Install a new imaging unit of the affected color, PL 8.1, then print a test print. The fault secure.
persists with the affected color. Y N
Y N Secure the connections.
Perform SCP 5 Final Actions.
Install a new ESS PWBA, PL 18.2 Item 4.
Perform the Procedure Xerographic Check.

Perform the Procedure Xerographic Check.

Procedure
Xerographic Check
Remove the transfer belt assembly, then check for surface contamination or excessive wear.
The transfer belt assembly is good.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

Check if the spots are only on the back of a single-sided print. The back side is clear of
spots.
Y N
Remove the transfer roller, PL 14.1 Item 2, then check for surface contamination or
excessive wear. The transfer roller is good.
Y N
Install a new transfer roller, PL 14.1 Item 2.

WARNING
Do not touch the Fuser while it is hot.
Remove the fuser assembly, then check for damage or debris on the rollers. The fuser
rollers are good.
Y N
Install a new fuser assembly, PL 7.1 Item 1.

Refer to WD 9 and PJ Locations. Check the ROS video harness connections between the
ROS assembly, PL 2.1 Item 1 and the ESS PWBA, PL 18.2 Item 4. The connections
are secure.
Y N
Secure the connections.

Install a new ESS PWBA, PL 18.2 Item 4.

A
Image Quality February 2017 Launch Issue
IQ5 3-8 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 A
IQ6 Blank Print or Missing One Color Y N
Correct the settings or connections.
No visible image anywhere on the output, Figure 1.
Install a new ESS PWBA, PL 18.2 Item 4.

Check the test print is missing one or more colors. The print is totally blank (missing all col-
ors).
Y N
Remove the imaging unit of the affected color, then clean the electrical contacts; Reinstall
the imaging unit, then rerun the test print. The print is still missing the color.
Y N
Perform SCP 5 Final Actions.

Install a new imaging unit for the affected color, PL 8.1 then rerun the test print. The
print is still missing the color.
Y N
Perform SCP 5 Final Actions.

Perform the Procedure Xerographic Check.

Perform the Procedure Xerographic Check.

Procedure
Xerographic Check
Remove, then examine the transfer roller assembly, PL 14.1 Item 2 for surface contamination
or excessive wear. The, transfer roller is good.
Figure 1 Blank print Y N
Install a new transfer roller assembly, PL 14.1 Item 2.
Initial Actions
Refer to WD 12 and PJ Locations. Check the transfer HVPS TR PWBA connections to the bias
contacts. The connections are secure.
WARNING Y N
Secure the connections.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Install a new transfer HVPS TR PWBA, PL 18.2 Item 30 then print a test print. The image is
death or injury. Moving parts can cause injury.
blank.
Y N
Perform SCP 5 Final Actions.
WARNING
Do not touch the Fuser while it is hot. Refer to WD 12 and PJ Locations. Check P/J181 and P/J182 on the development HVPS XD
• Inspect the paper path for items, such as staples, paper clips, and paper scraps. PWBA. The development HVPS XD PWBA connectors are connected correctly.
• Check CRU life counters. Replace components at end of life. Y N
Connect the connector. Task complete, perform, SCP 5 Final Actions.
• Clear any obstructions in the laser light path.
• Check for multi-sheet feeds. Install a new the development HVPS XD PWBA, PL 18.2 Item 25 then print a test print. The
image is blank.
Procedure Y N
Print a test print. The test print is blank. Perform SCP 5 Final Actions.
Y N
Check the customer’s print job settings and the printer’s ethernet or USB connections. Check for obstructions between the ROS assembly, PL 2.1 Item 1 and drum of the imaging
Print job settings and network connections are good. unit, PL 8.1. The laser light path is clear.

A
Launch Issue February 2017 Image Quality
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-9 IQ6
Y N IQ7 Vertical Process Streaks
Clear the laser light path of obstructions.
Extraneous vertical dark lines or bands, Figure 1.
Refer to WD 9 and PJ Locations. Check the ROS video harness connections between the
ROS assembly, PL 2.1 Item 1 and the ESS PWBA, PL 18.2 Item 4. The connections are
secure.
Y N
Secure the connections.

Install a new ROS assembly, PL 2.1 Item 1 then reprint the test print. The image is blank.
Y N
Perform SCP 5 Final Actions.

Install a new MCU PWBA, PL 18.2 Item 24. The image is blank.
Y N
Perform SCP 5 Final Actions.

Install a new ESS PWBA PL 18.2 Item 4.

Figure 1 Vertical process streak

Initial Actions

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the Fuser while it is hot.
• Check that the paper supply is dry and meets specifications.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check that the Drum Cartridge contacts are clean.
• Inspect the media path for contamination or obstruction.

Procedure
Check the error mode. The error occurs only when printing, and not when copying or
scanning.
Y N
Check the original. The original color is clean.

A
Image Quality February 2017 Launch Issue
IQ6, IQ7 3-10 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
A
Y N IQ8 Pitched Color Dots
Change the original.
Recurring color dots or spots, Figure 1.
Clean the scanner ADJ 50.1. The error persists when copying or scanning.
Y N
Perform SCP 5 Final Actions.

Check the amount of toner remaining in each cartridge; install new toner cartridges as
needed, PL 5.1. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install new imaging units, PL 8.1. The fault persists.

Y N
Perform SCP 5 Final Actions.

Check the transfer belt for cleanliness, wear, and installation, PL 6.1 Item 1. The trans-
fer belt is clean, not worn, and works correctly.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

If the fault persists contact 2nd level support.

Check the amount of toner remaining in each cartridge; install new toner cartridges as needed,
PL 5.1. The fault persists.
Y N
Figure 1 Pitched color dots
Perform SCP 5 Final Actions.

Install new imaging units, PL 8.1. The fault persists.

Initial Actions
Y N
Perform SCP 5 Final Actions.
WARNING
Check the transfer belt for cleanliness, wear, and installation, PL 6.1 Item 1. The transfer Ensure that the electricity to the machine is switched off while performing tasks that do
belt is clean, not worn, and works correctly. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Y N death or injury. Moving parts can cause injury.
Install a new transfer belt assembly, PL 6.1 Item 1.

If the fault persists contact 2nd level support. WARNING

Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications, GP 26.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check CRU life counts. Replace components at end of life.
• Print then analyze test pattern 61, dC612.

Procedure
Print, then analyze test pattern 61, dC612. The defective component is identified.
Y N
Install new imaging units, PL 8.1. The fault persists.
Y N
Perform SCP 5 Final Actions.
A B
Launch Issue February 2017 Image Quality
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-11 IQ7, IQ8
A B
Install a new fuser assembly, PL 7.1 Item 1. The fault persists. IQ9 Vertical Blanks (line, band, spots)
Y N
Use this procedure to correct defects that appear as areas of image blanks or deletions, Figure
Perform SCP 5 Final Actions.
1.
Install new components as necessary:
• Transfer belt assembly, PL 6.1 Item 1.
• Transfer roller assembly, PL 14.1 Item 2.
• Retard holder assembly, PL 9.1 Item 3.
The fault persists.
Y N
Perform SCP 5 Final Actions.

Refer to WD 12 and PJ Locations. Check P/J181 and P/J182 on the development HVPS
XD PWBA. The Development HVPS XD PWBA connectors are connected correctly.
Y N
Correctly connect the connectors.

Check the installation of the transfer belt assembly, PL 6.1 Item 1. The transfer belt
assembly HV terminal is clean, and it contacts the spring correctly.
Y N
Clean the HV terminal. Reinstall the transfer belt assembly.

Check the transfer belt assembly, PL 6.1 Item 1. The transfer belt assembly is clean,
undamaged, and works correctly.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.
Figure 1 Vertical blanks
Refer to WD 12 and PJ Locations. Check the transfer HVPS TR PWBA, PL 18.2 Item 30
connector connection. The transfer HVPS TR PWBA connector is connected cor- Initial Actions
rectly.
Y N
Connect the connector. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Print a test print. The image quality defect persists. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Y N death or injury. Moving parts can cause injury.
Perform SCP 5 Final Actions

Contact 2nd level support. WARNING

Do not touch the Fuser while it is hot.
Clean the relevant component or install new components as necessary.
• Check that the paper supply is dry and meets specifications, GP 26.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check the installation of the imaging units.
• Clean the imaging units contacts.
• Check the transfer roller for contamination or wear.
• Check that rollers and other media path components are clean and unobstructed.
• If vertical lines of deletion appear, clean the ROS windows, ADJ 2.1 Laser Lens Cleaning.

Image Quality February 2017 Launch Issue

IQ8, IQ9 3-12 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Procedure IQ10 Ghosting
Print 50% YMCKRGB test prints, dC612. There should be no deletions with a diameter larger The residual image from a previous print appears on the current print, Figure 1.
than 0.5 mm visible on the test prints. No deletions are visible.
Y N
Perform SCP 5 Final Actions.

Check the media path for dirt, debris, or toner residue. The media path is clean.
Y N
Clean the media path.

If the vertical blank defect is in only one color, install a new imaging unit of the missing color
type, PL 8.1 then reprint the test print. The image contains spots.
Y N
Perform SCP 5 Final Actions.

Remove then examine the transfer belt assembly, PL 6.1 Item 1 for surface contamination or
excessive wear. The transfer belt assembly is good.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

Check for debris on the ROS assembly window or obstructions between the ROS assembly
and imaging unit. The laser light path is clear.
Y N
Perform ADJ 2.1 Laser Lens Cleaning.

Figure 1 Ghosting

WARNING Initial Actions

Do not touch the Fuser while it is hot.
Remove and examine the fuser assembly, PL 7.1 Item 1 for damage or debris on the rollers.
The fuser rollers are good. WARNING
Y N Ensure that the electricity to the machine is switched off while performing tasks that do
Install a new fuser assembly, PL 7.1 Item 1. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to WD 9 and PJ Locations. Check the ROS video harness connections between the
ROS assembly, PL 2.1 Item 1 and the ESS PWBA, PL 18.2 Item 4. The connections are
secure. WARNING
Y N
Do not touch the Fuser while it is hot.
Secure the connections.
• Check media type settings are correct.
Install a new ESS PWBA PL 18.2 Item 4. • Inspect the paper path for items such as, staples, paper clips, and paper scraps.
• Check that the fuser green nip release levers are in the lowered (locked) position.
• Verify the paper is within specifications, GP 26.
• Identify the type of ghosting, refer to Figure 2. If the ghosting is positive, increase the
transfer voltage. If the ghosting is negative, decrease the transfer voltage. Perform ADJ
6.3 Transfer Roller Bias Adjustment.

Launch Issue February 2017 Image Quality

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-13 IQ9, IQ10
 A
Procedure
Print then analyze test pattern 62, dC612. The defective component is identified.
Y N
Print 10 test prints. A residual image appears on all copies.
Y N
Set the paper type to one type higher, and print an additional 10 prints to clean resid-
ual toner from the rollers.

Measure the defect frequency on the prints. No defect pattern is visible.

Y N
Perform IQ22 Repeating Defects Procedure to determine the defective component.

Remove the transfer belt assembly, then check for surface contamination or excessive
wear. The transfer belt surface is good.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

Check the HV terminal on the transfer belt assembly is clean and makes good contact to
the spring. The HV terminal is clean and makes contact correctly.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.
Figure 2 Ghosting Type

Clean the relevant component or install new components as necessary.

WARNING
Do not touch the Fuser while it is hot.
Remove, then examine the fuser assembly, PL 7.1 Item 1 for damage or debris on the
rollers. The fuser rollers are good.
Y N
Install a new fuser assembly, PL 7.1 Item 1.

Refer to WD 12 and PJ Locations. Check the transfer HVPS TR PWBA connector con-
nection. The transfer HVPS TR PWBA connector is connected correctly.
Y N
Correctly connect the connector.

If the fault persists contact 2nd level support.

A
Image Quality February 2017 Launch Issue
IQ10 3-14 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
IQ11 Light Induced Fatigue IQ12 Fog, Background Contamination
Light fatigue pattern appearing across image, Figure 1. There is toner contamination on all or part of the page, Figure 1. The contamination appears as
a very light single or multi-color dusting or fog.

Figure 1 Light induced fatigue

Initial Actions
Figure 1 Background defect
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Initial Actions
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
WARNING not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Do not touch the Fuser while it is hot. death or injury. Moving parts can cause injury.
• Check that the paper is clean, dry, and meets specifications, GP 26.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
WARNING
• Check CRU life counts. Replace components at end of life.
Do not touch the Fuser while it is hot.
Procedure • Check media type settings are correct.
Check, then if necessary adjust the transfer bias voltage, ADJ 6.3. The image quality defect • Some glossy media or photo paper will exhibit high background. If the issue only occurs
persist. on a particular media, try a different brand.
Y N • Check that the paper is clean, dry, and meets specifications, GP 26.
Perform SCP 5 Final Actions. • Verify the toner cartridges, PL 5.1 are Xerox manufactured components with adequate life
remaining. If non-Xerox toner cartridges are being used, this could be the problem.
Install new imaging units, PL 8.1. The image quality defect persist.
• Clean the imaging unit, PL 8.1 contacts.
Y N
Perform SCP 5 Final Actions. • Ensure all covers are in place and no outside light enters the device.

Contact 2nd level support.

Launch Issue February 2017 Image Quality

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-15 IQ11, IQ12
 A
Procedure Install a new ESS PWBA, PL 18.2 Item 4, then print a test print. The image includes back-
ground defects.
If the background is in only one color, remove the imaging unit of that color, PL 8.1 then clean
Y N
the electrical contacts. Reinstall the imaging unit, then print a test print. The image includes
background defects. Perform SCP 5 Final Actions.
Y N
Contact 2nd level support.
Perform SCP 5 Final Actions.

Install a new imaging unit, PL 8.1 of the affected color, then print a test print. The image
includes background defects.
Y N
Perform SCP 5 Final Actions.

Perform the 094-310, 319, 325, 326 Error CTD Sensor Dirty RAP, then print a test print. The
image includes background defects.
Y N
Perform SCP 5 Final Actions.

Refer to WD 12 and PJ Locations. Check the transfer HVPS TR PWBA connector connection.
The transfer HVPS TR PWBA connector is connected correctly.
Y N
Correctly connect the connector.

Install a new the transfer HVPS TR PWBA, PL 18.2 Item 30, then print a test print. The image
includes background defects.
Y N
Perform SCP 5 Final Actions.

Refer to WD 12 and PJ Locations. Check P/J181 and P/J182 on the development HVPS XD
PWBA. The development HVPS XD PWBA connectors are connected correctly.
Y N
Correctly connect the connector.

Install a new the development HVPS XD PWBA, PL 18.2 Item 25 then print a test print. The
image includes background defects.
Y N
Perform SCP 5 Final Actions.

Remove, then examine the transfer belt assembly, PL 6.1 Item 1 for surface contamination or
excessive wear. The transfer belt assembly is good.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

Install a new transfer HVPS TR PWBA, PL 18.2 Item 30 then print a test print. The image
includes background defects.
Y N
Perform SCP 5 Final Actions.

install a new MCU PWBA, PL 18.2 Item 24, then print a test print. The image includes back-
ground defects.
Y N
Perform SCP 5 Final Actions.
A
Image Quality February 2017 Launch Issue
IQ12 3-16 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 A B
IQ13 Bead-Carry-Out (BCO) Install new imaging units, PL 8.1. The fault persists.
Y N
Multiple dots appearing across image, Figure 1.
Perform SCP 5 Final Actions.

Refer to WD 12 and PJ Locations. Check the transfer HVPS TR PWBA connector con-
nection. The connection is secure.
Y N
Secure the connection.

Install a new transfer HVPS TR PWBA, PL 18.2 Item 30 then print a test print. The fault
persists
Y N
Perform SCP 5 Final Actions.

Refer to WD 12 and PJ Locations. Check P/J181 and P/J182 on the development HVPS
XD PWBA, PL 18.2 Item 25. The Development HVPS XD PWBA connectors are con-
nected correctly.
Y N
Correctly connect P/J181 and P/J182.

Install a new development HVPS XD PWBA, PL 18.2 Item 25.

Install new imaging units, PL 8.1. The fault persists.

Y N
Perform SCP 5 Final Actions.
Figure 1 Bead-carry-out
Refer to WD 12 and PJ Locations. Check the transfer HVPS TR PWBA connector connection.
The connection is secure.
Initial Actions Y N
Secure the connection.

WARNING Install a new transfer HVPS TR PWBA, PL 18.2 Item 30 then print a test print. The fault per-
Ensure that the electricity to the machine is switched off while performing tasks that do sists
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Y N
death or injury. Moving parts can cause injury. Perform SCP 5 Final Actions.

Refer to WD 12 and PJ Locations. Check P/J181 and P/J182 on the development HVPS XD
WARNING PWBA, PL 18.2 Item 25. The Development HVPS XD PWBA connectors are connected
Do not touch the Fuser while it is hot. correctly.
Y N
• Check that the paper is clean, dry, and meets specifications, GP 26.
Correctly connect P/J181 and P/J182.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check CRU life counts. Replace components at end of life. Install a new development HVPS XD PWBA, PL 18.2 Item 25.

Procedure
Check altitude of printer installation location, ADJ 1.1. The printer is within specified alti-
tude limits.
Y N
Relocate printer to within specified altitude limits. The image quality defect persists
Y N
Perform SCP 5 Final Actions.
A B
Launch Issue February 2017 Image Quality
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-17 IQ13
IQ14 Jagged Characters Y N
Perform SCP 5 Final Actions.
Text in image is fuzzy or blurry, Figure 1.
Enable Print Page Mode. The fault persists.
Y N
Perform SCP 5 Final Actions.

If using a downloaded font, ensure that the font is recommended for the printer, operating sys-
tem, and the application being used. The fault persists.
Y N
Perform SCP 5 Final Actions.

install a new ESS PWBA, PL 18.2 Item 4. The fault persists.

Y N
Perform SCP 5 Final Actions.

Contact 2nd level support.

Figure 1 Jagged characters

Initial Actions

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications, GP 26.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check CRU life counts. Replace components at end of life.

Procedure
Set Screen to Fineness. The fault persists.
Y N
Perform SCP 5 Final Actions.

Set the print mode to High Quality. The fault persists.

Image Quality February 2017 Launch Issue

IQ14 3-18 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 A
IQ15 Horizontal Bands (voids, streaks) Perform IQ22 Repeating Defects Procedure to identify a defective component. The defective
component is identified.
Use this procedure to correct defects that appear as areas of horizontal bands, Figure 1.
Y N
Install new imaging units, PL 8.1. The fault persists.
Y N
Perform SCP 5 Final Actions.

Remove the transfer belt assembly, then check for surface contamination or excessive
wear. The transfer belt assembly is good.
Y N
Install a new transfer belt assembly, PL 6.1 Item 1.

Remove the transfer roller, PL 14.1 Item 2 then check for surface contamination or exces-
sive wear. The transfer roller is good.
Y N
Install a new transfer roller, PL 14.1 Item 2.

WARNING
Do not touch the Fuser while it is hot.
install a new fuser assembly, PL 7.1 Item 1. The fault persists.
Y N
Perform SCP 5 Final Actions.

Figure 1 Horizontal bands Install a new retard holder assembly, PL 9.1 Item 3. The fault persists.
Y N
Initial Actions Perform SCP 5 Final Actions.

If the fault persists contact 2nd level support.

WARNING
Clean the relevant component or install a new components a necessary. The fault persists.
Ensure that the electricity to the machine is switched off while performing tasks that do Y N
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Perform SCP 5 Final Actions.
death or injury. Moving parts can cause injury.
Contact 2nd level support.

WARNING
Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications GP 26.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check CRU life counts. Replace components at end of life.

Procedure
Perform ADJ 6.1, Color Toner Density Sensors Cleaning, then print a test print. The image
quality defect persists.
Y N
Perform SCP 5 Final Actions.

A
Launch Issue February 2017 Image Quality
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-19 IQ15
IQ16 Auger Mark IQ17 Wrinkled/Stained Paper
Auger marks appear across output, Figure 1. The page comes out of the output tray either wrinkled, creased, stained, or torn, Figure 1.

Figure 1 Auger marks Figure 1 Wrinkled paper

Initial Actions Initial Actions

WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

WARNING WARNING
Do not touch the Fuser while it is hot. Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications GP 26. • Check that the paper is clean, dry, and meets specifications, GP 26.
• Inspect the paper path for items such as staples, paper clips, and paper scraps. • Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check CRU life counts. Replace components at end of life. • Check CRU life counts. Replace components at end of life.

Procedure Procedure
Install new imaging units, PL 8.1. The fault persists. Verify that correct print media is being used and replace media if needed. The fault persists.
Y N Y N
Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

If the fault persists contact 2nd level support. Check if problem occurs on paper sheets or on envelopes. Problem occurs on paper
sheets.

Image Quality February 2017 Launch Issue

IQ16, IQ17 3-20 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 A
Y N
Check the location of wrinkles on the envelope. The wrinkles more than 30mm, 1.2
inches from the four edges of the envelope. WARNING
Y N Do not touch the fuser while it is hot.
Wrinkles within 30mm (1.2 inches) of the envelope edge are within specification. Check the installation of the fuser assembly, PL 7.1 Item 1. The fuser assembly is installed
correctly.
Reload the envelopes in the MSI tray. The fault persists. Y N
Y N Reinstall the fuser assembly.
Perform SCP 5 Final Actions.
Check the fuser assembly.
Perform the Procedure Paper Supply and Transport. Remove the fuser assembly, turn the gear by hand, and examine the heat roll section for
debris and damage. The heat roll section is good.
Perform the Procedure Paper Supply and Transport. Y N
Procedure Install a new fuser assembly, PL 7.1 Item 1.
Paper Supply and Transport
Reload the paper in the paper cassette by removing the cassette, adjusting the paper guides, If the fault persists, contact 2nd level support.
and reloading the paper correctly. Reinstall the cassette and perform a test print. The fault
persists.
Y N
Perform SCP 5 Final Actions.

Check the paper humidity conditioning effect by loading recommended paper from an
unopened pack or one that has been sealed and stored under humidity control. Perform a test
print. The fault persists.
Y N
Perform SCP 5 Final Actions.

Check the paper type setting. The paper type setting corresponds with the paper in the
cassette.
Y N
Set the correct paper type.

Check the paper transfer path between the paper entrance and the paper exit is clear of any
smears or foreign substances. The paper transport path is clean.
Y N
Remove the foreign substances.

Check the retard roller assembly, PL 9.1 Item 4. The retard roller is good.
Y N
Install a new retard roller assembly, PL 9.1 Item 4.

Check the installation status of the transfer roller assembly, PL 14.1 Item 2. The transfer
roller assembly is installed correctly.
Y N
Reinstall transfer roller assembly.

A
Launch Issue February 2017 Image Quality
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-21 IQ17
 A B
IQ18 Leading Edge Paper Damage Insert a different sheet of paper in the MSI tray, then try again. The fault persists.
Y N
The page comes out of the output tray with the leading edge damaged, Figure 1.
Perform SCP 5 Final Actions.

Use another tray in place of the MSI tray. The fault persists.
Y N
Perform SCP 5 Final Actions.

Perform the Procedure Paper Supply and Transport.

Perform the Procedure Paper Supply and Transport.

Procedure
Paper Supply and Transport
Reload the paper in the paper cassette by removing the cassette, adjusting the paper guides,
and reloading the paper correctly. Reinstall the cassette and perform a test print. The fault
persists.
Y N
Perform SCP 5 Final Actions.

Check the paper humidity conditioning effect by loading recommended paper from an
unopened pack or one that has been sealed and stored under humidity control. Perform a test
print. The fault persists.
Y N
Perform SCP 5 Final Actions.

Figure 1 Leading edge damage Check the paper type setting. The paper type setting corresponds with the paper in the
cassette.
Initial Actions Y N
Set the correct paper type.

WARNING Check the paper transfer path between the paper entrance and the paper exit is clear of any
smears or foreign substances. The paper transport path is clean.
Ensure that the electricity to the machine is switched off while performing tasks that do
Y N
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Remove the foreign substances.
death or injury. Moving parts can cause injury.
Check the retard roller assembly, PL 9.1 Item 4. The retard roller is good.
Y N
WARNING Install a new retard roller assembly, PL 9.1 Item 4.
Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications. Check the installation status of the transfer roller assembly, PL 14.1 Item 2. The transfer
• Inspect the paper path for items such as staples, paper clips, and paper scraps. roller assembly is installed correctly.
Y N
• Check CRU life counts. Replace components at end of life.
Reinstall transfer roller assembly.

Procedure
Check if damage occurs when using the MSI tray or with other trays. The problem does not
occur when using the MSI Tray. WARNING
Y N Do not touch the fuser while it is hot.
Reverse the paper in the MSI tray, then try again. The fault persists. Check the installation of the fuser assembly, PL 7.1 Item 1. The fuser assembly is installed
Y N correctly.
Perform SCP 5 Final Actions.
A B
Image Quality February 2017 Launch Issue
IQ18 3-22 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Y N IQ19 Incorrect Top and Side Margins
Reinstall the fuser assembly.
Image prints outside of the page margins, Figure 1.
Check the fuser assembly.
Remove the fuser assembly, turn the gear by hand, and examine the heat roll section for Initial Actions
debris and damage. The heat roll section is good.
Y N
Install a new fuser assembly, PL 7.1 Item 1.

If the fault persists, contact 2nd level support.

Figure 1 Incorrect margins

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

NOTE: ADJ 5.3 Image position has separate adjustments for side 1 and side 2.

• Check that the paper is clean, dry, and meets specifications, GP 26.
• Inspect the paper path for items such as staples, paper clips, and paper scraps.
• Check CRU life counts. Replace components at end of life.

Procedure
Ensure the margins are set correctly in the application being used. The position of the
printed image is incorrect.
Y N
Perform SCP 5 Final Actions.

Check the error mode. The fault only occurs during printing.

Launch Issue February 2017 Image Quality

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-23 IQ18, IQ19
Y N IQ20 Color Registration is Out of Alignment
Check the error during copy mode. The fault only occurs when feeding an original
Image colors are not aligned with each other, Figure 1.
through the DADF.
Y N
Check the position of the original. The original is positioned on the platen glass
correctly.
Y N
Reposition the original.

Install a new IIT assembly, PL 50.1 Item 2.

Check the DADF guides, if necessary adjust the guides. The fault persists.
Y N
Perform SCP 5 Final Actions.

Check the DADF Feed Roller, PL 50.1 Item 1. The Feed Roller is damaged or contam-
inated.
Y N
Install a new DADF assembly, PL 50.1 Item 1.

Clean the DADF feed roller, PL 50.1 Item 5. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new DADF Feed roll kit, PL 50.1 Item 99. The fault persists.
Y N
Figure 1 Color reg misalignment
Perform SCP 5 Final Actions.

Install a new DADF assembly, PL 50.1 Item 1.

Initial Actions

Check the printing in diagnostics: dC612, test pattern 65. The fault persists.
Y N WARNING
Perform SCP 5 Final Actions. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform ADJ 5.3 Image Position. The fault persists. death or injury. Moving parts can cause injury.
Y N
NOTE: The terms xerographic development assembly and imaging unit are used throughout
Perform SCP 5 Final Actions.
this document interchangeably.
Install a new transfer belt assembly, PL 6.1 Item 1. The fault persists. • Check that the paper is clean, dry, and meets specifications, GP 26.
Y N • Inspect the paper path for items such as staples, paper clips, and paper scraps.
Perform SCP 5 Final Actions.
• Check CRU life counts. Replace components at end of life.
Refer to WD 8 and PJ Locations. Check the wiring between the ROS assembly and the MCU
PWBA. P/J36 and P/J 11 are connected correctly. Procedure
Y N Adjust the settings of the paper type on the printer driver to those of the tray. The fault per-
Secure the connections. sists.
Y N
Install a new ROS assembly, PL 2.1 Item 1. The fault persists. Perform SCP 5 Final Actions.
Y N
Perform SCP 5 Final Actions. Perform the auto color registration adjustment described in ADJ 5.1. The fault persists.

If the fault persists contact 2nd level support.

Image Quality February 2017 Launch Issue

IQ19, IQ20 3-24 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Y N IQ21 Images are Skewed
Perform SCP 5 Final Actions.
Images in the output are not parallel to the edge of the printed sheet, Figure 1.
Manually correct the color registration using ADJ 5.1. The fault persists.
Y N
Perform SCP 5 Final Actions.
WARNING
Remove the Y, M, C & K imaging units, then check the contacts at each end of the imaging Ensure that the electricity to the machine is switched off while performing tasks that do
units are clean and free of deformation. Reinstall the imaging unit. The Y, M, C & K imaging not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
units are installed correctly and their contacts are good. death or injury. Moving parts can cause injury.
Y N
Restore and clean the interface. Reinstall the Y, M, C & K imaging units.
WARNING
Install new imaging units, PL 8.1. The fault persists. Do not touch the Fuser while it is hot.
Y N Initial Actions
Perform SCP 5 Final Actions.
• Check that the paper is clean, dry, and meets specifications, GP 26.
Perform the 094-310, 319, 325, 326 Error CTD Sensor Dirty RAP. The CTD sensor good. • Inspect the paper path for items such as staples, paper clips, and paper scraps.
Y N • Check CRU life counts. Replace components at end of life.
Install a new color toner density (CTD) sensor, PL 6.1 Item 14.

Install a new transfer belt assembly, PL 6.1 Item 1. The fault persists.
Y N
Perform SCP 5 Final Actions.

Install a new ROS assembly, PL 2.1 Item 1. The fault persists.

Y N
Perform SCP 5 Final Actions.

If the fault persists contact 2nd level support.

Figure 1 Skewed image

Procedure
Adjust the paper guides correctly. The fault persists.
Y N
Perform SCP 5 Final Actions.

Ensure the transfer belt assembly is installed correctly, PL 6.1 Item 1. The fault persists.
Y N
Perform SCP 5 Final Actions.
A
Launch Issue February 2017 Image Quality
Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 3-25 IQ20, IQ21
A
Check the paper humidity conditioning effect by loading recommended paper from a unopened IQ22 Repeating Defects Procedure
package or one that has been sealed and stored under humidity control. Perform a test print.
The fault persists. Purpose
Y N This is an image quality hardware defects detection procedure. Perform this procedure to iden-
Perform SCP 5 Final Actions. tify if one of the following assemblies, xerographic development assembly PL 8.1, fuser
assembly PL 7.1, transfer belt assembly PL 6.1 or transfer roller assembly PL 14.1, are the
Check the paper type setting. The paper type setting corresponds with the paper printed. cause of horizontal streaks or spots that appear in a constant cycle on defective output prints
Y N and copies.
Set the correct paper type.
Procedure
Check the paper transfer path. There is no dirt or foreign substances on the paper trans-
1. At the device user interface, enter service mode, GP 1.
fer path between the paper entrance and the paper exit.
2. Touch Device.
Y N
Remove the foreign substance. 3. Touch Support.
4. Touch Support Pages.
Check the paper path TA1 and TA2 roller assemblies, PL 13.1. The roller assemblies are 5. Touch Repeating Defects.
not dirty, damaged, or worn and they function correctly.
6. The device will print a Repeating Defects check print and a Cyan, Magenta, Green and
Y N
Grey test print.
Clean or install a new TA1 or TA2 roller assembly, PL 13.1.
7. Refer to the instructions on the Repeating Defects check print.
Check the installation status of the transfer roller assembly, PL 14.1 Item 2. The transfer 8. Check if any horizontal streaks or spots on the 4 colored test prints match with any of the
roller is installed correctly. corresponding measurement marks on the Repeating Defects check print.
Y N
NOTE: The repeating defect must be measured accurately to ensure the correct assem-
Reinstall the transfer roller.
bly is identified.

NOTE: The term Drum Cartridge is used on the Repeating Defects check print to
describe the xerographic development assembly.
WARNING
9. Install new components as necessary:
Do not touch the Fuser while it is hot.
• Xerographic development assembly, PL 8.1.
Check the installation status of the fuser assembly PL 7.1. The fuser assembly is installed
correctly. • Fuser assembly, PL 7.1.
Y N • Transfer belt assembly, PL 6.1.
Reinstall the fuser assembly. • Transfer roller assembly, PL 14.1.

If the fault persists contact 2nd level support.

Image Quality February 2017 Launch Issue

IQ21, IQ22 3-26 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 4 Repairs and Adjustments
REPs 1 - User Interface REP 10.8 550 Option Registration Clutch Assembly ...................................................... 4-47
REP 1.1 UI Harness Assembly C400.............................................................................. 4-3 REP 10.9 550 Option Feed Roller Assembly .................................................................. 4-48
REP 1.2 User Interface Console C400 ........................................................................... 4-4
REP 1.3 User Interface Console C405 ........................................................................... 4-5
REPs 13 - MSI
REP 13.1 MSI TA1 Roller Assembly ............................................................................... 4-49
REP 1.4 UI Harness and USB Harness Assembly ICCR C405 ...................................... 4-6
REP 13.2 MSI TA2 Roller Assembly ............................................................................... 4-50
REP 1.5 UI Bottom Left Cover C400............................................................................... 4-8
REP 1.6 UI Bottom Right Cover C400 ............................................................................ 4-8 REP 13.3 MSI Tray Frame Assembly ............................................................................. 4-51
REP 13.4 MSI Tray No Paper Sensor............................................................................. 4-52
REPs 2 - ROS REP 13.5 MSI Tray Detect Sensor.................................................................................. 4-52
REP 2.1 ROS Assembly ................................................................................................. 4-9 REP 13.6 MSI Tray Feed Roll ......................................................................................... 4-53
REP 13.7 MSI Tray Feed Roller Assembly ..................................................................... 4-54
REPs 3 - Machine Run Control REP 13.8 MSI Feed Solenoid Assembly......................................................................... 4-55
REP 3.1 Main Drive Assembly ........................................................................................ 4-11 REP 13.9 MSI Tray Assembly......................................................................................... 4-55
REP 3.2 Waste Drive Assembly...................................................................................... 4-16 REP 13.10 MSI Tray Cover Assembly ............................................................................ 4-56
REP 3.3 Drive Shaft Assembly ....................................................................................... 4-16 REP 13.11 MSI Tray Lower Cover .................................................................................. 4-57
REP 13.12 MSI Tray Chute Assembly ............................................................................ 4-57
REPs 4 - NOHAD
REP 13.13 MSI Tray Separator Roller Assembly............................................................ 4-58
REP 4.1 Main Fan ........................................................................................................... 4-19
REP 13.14 MSI Pinch Roll Assembly.............................................................................. 4-59
REP 4.2 Toner Full Sensor ............................................................................................. 4-19
REP 4.3 Left and Right Rear Latches ............................................................................. 4-20 REPs 14 - Duplex
REP 14.1 Duplex Assembly ............................................................................................ 4-61
REPs 5 - Dispenser
REP 14.2 Rear Hinge Bracket......................................................................................... 4-63
REP 5.1 Upper Dispenser Motor Assembly .................................................................... 4-21
REP 14.3 CRU Transfer Roller Assembly....................................................................... 4-64
REP 5.2 Dispenser Motors.............................................................................................. 4-23
REP 5.3 Dispenser Assemblies Y, M, C, K ..................................................................... 4-25 REPs 15 - Registration/Feeder
REP 15.1 Lower and Option 550 Registration Chutes .................................................... 4-65
REPs 6 - Transfer
REP 15.2 Upper Transfer Belt Chute Assembly ............................................................. 4-66
REP 6.1 Left Transfer Belt Guide Assembly ................................................................... 4-29
REP 15.3 Registration Clutch Assembly ......................................................................... 4-67
REP 6.2 Color Toner Density (CTD) Sensor Assembly and Springs.............................. 4-30
REP 15.4 Cassette Stopper ............................................................................................ 4-68
REP 6.3 Transfer Belt Assembly..................................................................................... 4-31
REP 15.5 Duplex Chute Assembly.................................................................................. 4-69
REP 6.4 Transfer Belt Right Latch Kit............................................................................. 4-32
REP 15.6 Upper Registration Chute Assembly............................................................... 4-70
REP 6.5 Coupling Kit ...................................................................................................... 4-34
REP 15.7 Registration Chute Assembly.......................................................................... 4-70
REPs 7 - Fusing REP 15.8 Left and Right Registration Bearings .............................................................. 4-73
REP 7.1 Fuser Assembly ................................................................................................ 4-35 REP 15.9 Duplex Clutch Assembly ................................................................................. 4-73
REP 15.10 550 Option Feed Clutch Assembly ............................................................... 4-74
REPs 8 - Xerographics REP 15.11 Feed and Nudger Roll Assembly .................................................................. 4-75
REP 8.1 Transfer CRUM Connector Assembly .............................................................. 4-37
REPs 17 - Exit
REPs 9 - Cassette Assembly REP 17.1 Exit Assembly ................................................................................................. 4-77
REP 9.1 Cassette Retard Holder Assembly and Feed Roll ............................................ 4-39 REP 17.2 Exit Drive Assembly ........................................................................................ 4-78
REPs 10 - Optional Feeder REPs 18 - Electrical
REP 10.1 Optional 550-Sheet Feeder ............................................................................ 4-41 REP 18.1 AC Inlet Harness Assembly ............................................................................ 4-79
REP 10.2 550 Option Left Side Cover ............................................................................ 4-42 REP 18.2 LVPS PWBA ................................................................................................... 4-79
REP 10.3 Option Feed Clutch Assembly ........................................................................ 4-43 REP 18.3 Right Interlock switch assembly...................................................................... 4-81
REP 10.4 550 Option Drive Assembly ............................................................................ 4-44 REP 18.4 ESS PWBA and EMMC Card C400................................................................ 4-82
REP 10.5 550 Option Feeder PWBA .............................................................................. 4-45 REP 18.5 ESS PWBA and EMMC Card C405................................................................ 4-84
REP 10.6 550 Option Size Switch Assembly .................................................................. 4-45 REP 18.6 Fax PWBA ...................................................................................................... 4-86
REP 10.7 550 Option Main Feed Assembly.................................................................... 4-46 REP 18.7 Front USB Harness C400 ............................................................................... 4-87

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-1
REP 18.8 Front USB Harness C405 ............................................................................... 4-88 ADJs 5 Color Registration
REP 18.9 MCU PWBA .................................................................................................... 4-89 ADJ 5.1 Color Registration Adjustment........................................................................... 4-127
REP 18.10 Development HVPS XD PWBA .................................................................... 4-90 ADJ 5.2 Color Calibration................................................................................................ 4-128
REP 18.11 Not Used....................................................................................................... 4-91 ADJ 5.3 Image Position................................................................................................... 4-128
REP 18.12 Transfer HVPS TR PWBA ............................................................................ 4-92
REP 18.13 Wireless Adapter .......................................................................................... 4-93 ADJs 6 Toner and Transfer
REP 18.14 Hard Disk Drive............................................................................................. 4-94 ADJ 6.1 Color Toner Density Sensors Cleaning ............................................................. 4-129
REP 18.15 Varistor Assembly ......................................................................................... 4-95 ADJ 6.2 Transfer Belt Offset Adjustment ........................................................................ 4-129
REP 18.16 Drive Harness ............................................................................................... 4-95 ADJ 6.3 Transfer Roller Bias Adjustment........................................................................ 4-130
REP 18.17 Main Harness................................................................................................ 4-96
ADJs 7 Fuser
REP 18.18 Top Harness Left Side .................................................................................. 4-96
ADJ 7.1 Fuser Adjustment .............................................................................................. 4-131
REP 18.19 Top Harness Right Side................................................................................ 4-97
REP 18.20 HVPS Harness.............................................................................................. 4-97 ADJ 50 Imaging
REP 18.21 Main and Dispenser Motor Harness ............................................................. 4-98 ADJ 50.1 Scanner Cleaning Procedure .......................................................................... 4-133
REP 18.22 MCU PWBA to ROS, MSI Harnesses........................................................... 4-99 ADJ 50.2 Scan Color Consistency .................................................................................. 4-134
REP 18.23 ESS PWBA to ROS ...................................................................................... 4-99

REPs 19 - Covers
REP 19.1 Front Cover Assembly C400........................................................................... 4-101
REP 19.2 Top Cover Assembly C400 ............................................................................. 4-101
REP 19.3 Exit Cover C400.............................................................................................. 4-104
REP 19.4 Top Right Cover C400 .................................................................................... 4-104
REP 19.5 Right Side Cover Assembly C400 .................................................................. 4-105
REP 19.6 Front Cover Assembly C405........................................................................... 4-106
REP 19.7 Top Cover Assembly C405 ............................................................................. 4-106
REP 19.8 Exit Cover C405.............................................................................................. 4-108
REP 19.9 Upper Right Cover C405 ................................................................................ 4-109
REP 19.10 Inner Upper Right Cover C405 ..................................................................... 4-110
REP 19.11 Right Side Cover Assembly C405 ................................................................ 4-110
REP 19.12 Top Left Cover C400 .................................................................................... 4-111
REP 19.13 Rear Cover Assembly C400 ......................................................................... 4-112
REP 19.14 Left Side Cover Assembly C400 ................................................................... 4-112
REP 19.15 IIT Left Outer Base C405 .............................................................................. 4-113
REP 19.16 Rear Cover Assembly C405 ......................................................................... 4-114
REP 19.17 Left Rear Lower Cover C405 ........................................................................ 4-114
REP 19.18 Left Side Cover Assembly C405 ................................................................... 4-115

REPs 50 - IIT
REP 50.1 IIT and DADF Assemblies .............................................................................. 4-117
REP 50.2 Counter balance Assemblies .......................................................................... 4-118
REP 50.3 DADF Input Tray Assembly ............................................................................ 4-118
REP 50.4 Scanner Assembly.......................................................................................... 4-119
REP 50.5 DADF Actuator................................................................................................ 4-120
REP 50.6 DADF Feed Roll Kit ........................................................................................ 4-120

ADJs 1 Altitude
ADJ 1.1 Altitude Setting Adjustment ............................................................................... 4-123

ADJs 2 Laser Lens Cleaning

ADJ 2.1 Laser Lens Cleaning ......................................................................................... 4-125

Repairs and Adjustments February 2017 Launch Issue

4-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 1.1 UI Harness Assembly C400 5. Remove the UI harness assembly, Figure 2.

Parts List on PL 1.1A

Removal

WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus- 4
tomer supply while performing tasks that do not need electricity. Electricity can cause Remove the
death or injury. Moving parts can cause injury 2 UI harness.
Release the UI harness
1. Remove the UI bottom left cover C400, REP 1.5. from the harness guide.
2. Remove the left side cover assembly C400, REP 19.14.
3. Remove the ESS top plate, Figure 1.
3
Release the cable tie.

P/J1

Front
1
Rear Disconnect P/J1352.
1 Figure 2 UI harness assembly C400
Remove 7 screws.
2 Replacement
Remove the ESS top plate. 1. The replacement is the reverse of the removal procedure. Refer to GP 8 before the
screws are installed

Figure 1 ESS top plate

4. Refer to REP 1.2, then disconnect P/J1 of the UI harness assembly.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-3 REP 1.1
REP 1.2 User Interface Console C400 2. Remove the user interface console, Figure 2

Parts List on PL 1.1A, PL 1.2A

4
Removal Remove the 2 screws.

WARNING
UI access door
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus- 5
tomer supply while performing tasks that do not need electricity. Electricity can cause Remove the user interface
death or injury. Moving parts can cause injury console.
1. Remove the user interface top cover, Figure 1.

Front 1
Remove the UI access door in
the direction of the arrow.

1
Remove the screw, then
remove the user interface 2
top cover. Disconnect P/J1 of the
UI harness.
Front

3
Disconnect P/J4 of the
speaker harness.

Figure 2 User interface console C400

Replacement
1. The replacement is the reverse of the removal procedure. Refer to GP 8 before the
screws are installed

Figure 1 User interface top cover C400

Repairs and Adjustments February 2017 Launch Issue

REP 1.2 4-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 1.3 User Interface Console C405 2. Remove the cover UI base top and ICCR top covers, Figure 2 .

Parts List on PL 1.1B, PL 1.2B

Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. 1
1. Remove the IIT front cover, Figure 1. Slide the ICCR top cover
off the UI base in the
direction of the arrow.

2 Front
Remove the IIT front
cover in the direction
of the arrow.

2
Remove the screw and the UI base top cover.

Figure 2 UI base top and ICCR covers

Front

1
Release the hook

Figure 1 IIT front cover

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-5 REP 1.3
3. Remove the user interface console, Figure 3. REP 1.4 UI Harness and USB Harness Assembly ICCR
C405
4
Remove 2 screws, Parts List on PL 1.1B
then remove the Removal
user interface (UI)
console.
WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury

Front
Figure 1 ESD Symbol
3
Disconnect the
UI harness.
CAUTION
1 2 Ensure that E.S.D. procedures are observed during the removal and installation of the user
Remove the UI access door in Disconnect the interface assembly.
the direction of the arrow. speaker harness.
1. Remove the left side cover assembly C405, REP 19.18.
Figure 3 User interface console C405 2. Remove the user interface console C405, REP 1.3.

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 1.3, REP 1.4 4-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
3. Prepare to remove the UI harness and USB harness assembly ICCR, Figure 2. 4. Remove the UI harness and USB harness assembly ICCR, Figure 3.

1
Release the harness
clamp.

2
Release the 2 harness
clamps.

3
Remove the UI harness.

Front

4
Remove 2 screws, then remove
the USB harness assembly ICCR.

1 2
Disconnect P/J632 of the USB harness Disconnect P/J1352 of the UI harness, then
Front
assembly ICCR, then release the harness release the harness from the harness guide.
from the harness guide.

Figure 2 Disconnect the UI and USB/ICCR harnesses Figure 3 Remove the UI and USB-ICCR harnesses

Replacement
1. The replacement is the reverse of the removal procedure. Refer to GP 8 before the
screws are installed

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-7 REP 1.4
REP 1.5 UI Bottom Left Cover C400 REP 1.6 UI Bottom Right Cover C400
Parts List on PL 1.2A Parts List on PL 1.2A
Removal Removal

WARNING WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury death or injury. Moving parts can cause injury
1. Remove the user interface console C400, REP 1.2. 1. Remove the user interface bottom left cover C400, REP 1.5.
2. Open the front cover assembly, PL 19.1A Item 1. 2. Remove the UI bottom right cover C400, Figure 1.
3. Remove the UI bottom left cover C400, Figure 1.

2
3 Remove 2 screws.
Remove the UI
bottom right
cover C400.
2
Release the 2
bosses.

3 1
Remove the UI Open the top cover
bottom left cover in assembly.
the direction of the
arrow.

Front

Front 1
Remove 2 screws.
Figure 1 UI bottom right cover
Figure 1 UI bottom left cover
Replacement
Replacement 1. The replacement is the reverse of the removal procedure. Refer to GP 8 before the
1. The replacement is the reverse of the removal procedure. Refer to GP 8 before the screws are installed
screws are installed

Repairs and Adjustments February 2017 Launch Issue

REP 1.5, REP 1.6 4-8 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 2.1 ROS Assembly
1
Parts List on PL 2.1 Remove 1 screw.
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Avoid exposure to laser beam. Invisible laser radiation.

4
WARNING Remove 2
screws.
Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia-
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly. 5
Remove the ROS assembly,
simultaneously guide the ROS
harness through the hole in 2
the device frame. Remove 1 screw and
the base duct.

3
Release the harness
from the clamp.
Figure 1 Laser beam symbol

1. Remove the front cover assembly, (C400 REP 19.1), (C405 REP 19.6).
2. Remove the UI bottom right cover, (C400 REP 1.6).
3. Remove the waste box assembly, PL 8.1 Item 7.

CAUTION
Ensure the xerographic development assemblies are stored in a dark location. The xero-
graphic development assemblies can be damaged by exposure to light. Figure 2 Remove the ROS assembly
4. Remove the dispenser assemblies Y, M, C and K, REP 5.3.
5. Remove the ESS PWBA and EMMC Card, (C400 REP 18.4), (C405 REP 18.5).
6. Remove the ROS assembly, Figure 2.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-9 REP 2.1
Replacement
Ensure the ROS assembly is installed along the guides, Figure 3. Replacement is the reverse
of the removal procedure.

ROS assembly
Left guide

Right guide

Figure 3 Replace the ROS assembly

Repairs and Adjustments February 2017 Launch Issue

REP 2.1 4-10 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 3.1 Main Drive Assembly 3. C400 devices only, remove the ESS rear plate, Figure 1.

Parts List on PL 3.1

Removal

WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Take care during this procedure. Sharp edges may be present that can cause injury.

CAUTION
Ensure the main drive assembly is kept facing upwards during the removal procedure to avoid
the gears falling off the assembly.
1. Remove the Development HVPS XD PWBA, REP 18.10.
2. Remove the ESS PWBA, (C400 REP 18.4), (C405 REP 18.5).

2 Rear
Remove the ESS 1
rear plate. Remove 6 screws.

Figure 1 ESS rear plate

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-11 REP 3.1
4. Remove the ESS bottom and front plates, (Figure 2 C400), (Figure 3 C405).

2
Rear Remove 5 screws and
2 the ESS Front plate.
Rear
Remove 3 screws and 1
1 the ESS Front plate. Remove 5 screws and the
Remove 4 screws and the ESS Bottom plate.
ESS Bottom plate. Figure 3 ESS bottom and front plates C405
Figure 2 ESS bottom and front plates C400

Repairs and Adjustments February 2017 Launch Issue

REP 3.1 4-12 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
5. Remove the left harness guide, Figure 4. 6. Remove the video harness guide, Figure 5.

2
Release the harnesses
2
from the left harness Release the harnesses
guide. from the video harness
guide.

Left harness
guide

1
Remove 1
screw and
the HVPS Rear
earth plate. 3 1
Rear Remove the video harness Remove 4
guide. screws.
4
Release the left guide fixing pawl, then 3
remove the left harness guide. Remove 2 screws.

Figure 4 Left harness guide Figure 5 Video harness guide

7. Refer to Figure 6. Disconnect P/J171, P/J311, P/J172, P/J312, P/J331 and P/J213 from
the main drive assembly.
8. Remove the left top under cover, refer to REP 19.2.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-13 REP 3.1
 Replacement
CAUTION NOTE: The coupling link can retract into the printer. If necessary, use a suitable tool to hook
Ensure the main drive assembly is kept facing upwards during the removal procedure and then then raise the coupling ink from inside the printer, Figure 7.
placed face upwards onto a flat surface to avoid the gears of the main drive assembly falling
off.
9. Remove the main drive assembly, Figure 6.

Top cover
link 2

Coupling
link

2
1 Disconnect top cover link 2
Raise the top cover assembly. from the coupling Link.

P/J171

P/J311

Coupling link
NOTE: It may be necessary to raise
the coupling link from inside the
P/J213
printer.
P/J331
Figure 7 Position the coupling link

P/J172 1. Replacement is the reverse of the removal procedure.

Rear 2. Check no wires are trapped behind the main drive assembly, before screw fixing the main
P/J312
drive assembly.
4 3
Release the HVPS Ensure the 6 P/Js are
harness from the disconnected.
5 cable tie.
Remove 10 screws then
remove the main drive
assembly.

Figure 6 Main drive assembly

Repairs and Adjustments February 2017 Launch Issue

REP 3.1 4-14 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
3. If necessary refer to Figure 8 for location of the gears on the main drive assembly. 4. If necessary refer to Figure 9 for routing of the harnesses.

Figure 8 Main drive gear positions Figure 9 Harness routing

5. Do not fully tighten any of the screws fixing the ESS PWBA, ESS bottom plate and ESS
rear plate, until all the screws for fixing these components are in position.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-15 REP 3.1
REP 3.2 Waste Drive Assembly REP 3.3 Drive Shaft Assembly
Parts List on PL 3.1 Parts List on PL 3.1
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

WARNING WARNING
Do not touch the fuser while it is hot. Do not touch the fuser while it is hot.
1. Remove the right side cover assembly, (C400 REP 19.5), (C405 REP 19.11). 1. Remove the main drive assembly, REP 3.1.
2. Remove the waste drive assembly, Figure 1. 2. Remove the duplex chute assembly, REP 15.5.

1
Release the harness from the
clamp.

2
Front Remove the waste drive
assembly, 3 screws.

Figure 1 Remove the waste drive assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 3.2, REP 3.3 4-16 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
3. Remove the drive shaft assembly, Figure 1.

3
Release the hook of waste
gear 3, then remove the gear.

2
Remove the screw and the
LV AC harness guide.

1
Release the harness from the
LV AC harness guide.

7
Unlock, rotate then
remove waste
bearing 2.

Rear

6 5 4
Remove the drive shaft Unlock, rotate then Release the hook of waste gear
through the hole in the remove waste bearing 1. 2, then remove the gear.
frame.
Figure 1 Remove the drive shaft assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-17 REP 3.3
Repairs and Adjustments February 2017 Launch Issue
REP 3.3 4-18 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 4.1 Main Fan REP 4.2 Toner Full Sensor
Parts List on PL 4.1 Parts List on PL 4.1
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the right side cover assembly, (C400 REP 19.5), (C405 REP 19.11). 1. Remove the waste box, PL 8.1 Item 7.
2. Disconnect P/J503 from the LVPS PWBA, PL 18.1 Item 14. 2. Remove the waste toner box full sensor, Figure 1.
3. Remove the main fan, Figure 1.

Front

Front

3
Remove the main fan.

1 2
Label
Release the harness from
Disconnect P/J203.
the clamp.
3
1 Release the 4 clips holding the waste toner
Release the 4 clips holding the waste box full sensor, then remove the sensor.
2 sensor cover, then remove the cover.
Remove the screw. Figure 1 Remove the toner full sensor
Figure 1 Remove the main fan
Replacement
Replacement Replacement is the reverse of the removal procedure.
1. On installation ensure the main fan is orientated with the label side of the fan facing
inwards, refer to Figure 1.
2. Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-19 REP 4.1, REP 4.2
REP 4.3 Left and Right Rear Latches
Parts List on PL 4.1 Left latch bracket

Removal Left rear latch

Latch spring
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- 2
tomer supply while performing tasks that do not need electricity. Electricity can cause Remove the left rear latch bracket and
death or injury. Moving parts can cause injury. the latch spring from the left latch.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the right side cover assembly, (C400 REP 19.5), (C405 REP 19.11).
3. Remove the left side cover assembly, (C400 REP 19.14), (C405 REP 19.18). 1
4. Remove the left and right rear latches, Figure 1. Remove the 2
screws, then
remove the left
latch bracket.

Rear
3
Remove the right rear latch and
the latch spring.

Figure 1 Remove the left and right rear latches

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 4.3 4-20 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 5.1 Upper Dispenser Motor Assembly 4. Remove the outer developer charge housing assembly, Figure 2.

Parts List on PL 5.1

Removal F
1
Disconnect P/J251 on the
Front
EEPROM XPRO PWBA.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
3
death or injury. Moving parts can cause injury.
Release the harness from
the outer developer
1. Remove the MCU PWBA, REP 18.9. charge housing assem-
bly.
2. Remove the development HVPS XD PWBA, REP 18.10.
3. Remove the MCU Plate, Figure 1.

3
Remove the 5 screws
and the MCU plate.

1
Disconnect the front door inter-
lock photo sensor, P/J145.

Harness clamp P/J145 P/J251

2 4
Remove 1 screw and Remove 4 screws and the outer
the HVPS Earth plate. developer charge housing assem-
bly.

Figure 2 Outer developer charge housing

Harness clamp

MCU plate

Front Harness clamp

2
Release the harness from the
3 harness clamps on the
MCU plate.

Figure 1 MCU plate

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-21 REP 5.1
5. Remove the upper dispenser motor assembly, Figure 3. Replacement
1. Replacement is the reverse of the removal procedure.
2. Ensure the outer developer charge housing assembly is installed correctly, Figure 4.
Front 1
Release the 2 clamps, then
release the harness.

Front

Front

1
NOTE: The upper dispenser motor Ensure that the tips of the 6 contact
assembly has been removed from this springs (indicated by the arrows) are
2 illustration for clarity. correctly positioned.
Remove the 4 screws, then remove the
upper dispenser motor assembly.
Figure 4 Contact springs

Figure 3 Upper dispenser motor assembly

Repairs and Adjustments February 2017 Launch Issue

REP 5.1 4-22 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 5.2 Dispenser Motors 3. Remove the MCU Plate, Figure 1.

Parts List on PL 5.1

3
Removal Remove the 5 screws
and the MCU plate.

WARNING 1
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Disconnect the front door inter-
tomer supply while performing tasks that do not need electricity. Electricity can cause lock photo sensor, P/J145.
death or injury. Moving parts can cause injury.

NOTE: To remove only the Y, M Dispenser Motor, perform steps 1, 3 and 5. Harness clamp P/J145

1. Remove the MCU PWBA, REP 18.9.

2. Remove the development HVPS XD PWBA, REP 18.10.

Harness clamp

MCU plate

Front Harness clamp

2
Release the harness from the
3 harness clamps on the
MCU plate.

Figure 1 MCU Plate

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-23 REP 5.2
4. Remove the outer developer charge housing assembly, Figure 2. 5. Remove the upper dispenser motors, Figure 3.

Front
1
Disconnect P/J251 on the Front
Front
EEPROM XPRO PWBA.

1
Disconnect P/J141
3 and P/J145.
Release the harness from
the outer developer
charge housing assem-
bly.

P/J251

2
2 4 Remove 1 screw.
Remove 1 screw and Remove 4 screws and the outer 3
the HVPS Earth plate. developer charge housing assem- Rotate the dispenser motors
bly. counterclockwise to remove.

Figure 2 Outer developer charge housing Figure 3 Upper dispenser motor assembly

Repairs and Adjustments February 2017 Launch Issue

REP 5.2 4-24 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Replacement REP 5.3 Dispenser Assemblies Y, M, C, K
1. Replacement is the reverse of the removal procedure. Parts List on PL 5.1
2. Ensure the outer developer charge housing assembly is installed correctly, Figure 4.
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

NOTE: The dispenser assemblies must be removed in the following order, K, C, M, Y.

1. Remove the K, C, M and Y, toner cartridges PL 5.1.

CAUTION
Ensure the xerographic development assemblies are stored in a dark location. The xero-
graphic development assemblies can be damaged by exposure to light.
2. Remove the Y, M, C and K, xerographic development assemblies, PL 8.1.
3. Remove the upper dispenser motor assembly, REP 5.1.
4. Remove the main drive assembly, REP 3.1.
5. Remove the bypass tray frame assembly, REP 13.3.

Front

1
NOTE: The upper dispenser motor Ensure that the tips of the six contact
assembly has been removed from this springs (indicated by the arrows) are
illustration for clarity. correctly positioned.

Figure 4 Contact springs

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-25 REP 5.2, REP 5.3
6. Remove dispenser assembly K, Figure 1. 7. Remove the dispenser assemblies in the following order of C, M, and Y, Figure 2.

4 5
Pull the dispenser assembly K towards the front while Pull the dispenser assemblies to the front in the order C, M and Y
pressing the lug on the left side inward with a screwdriver. while pressing the lug on the left side inward with a screwdriver.

1
Remove the frame
duct, 2 screws.

2
Front Remove 1 screw.

3
Remove 2 screws. 4
1 Front Remove 3 screws from
Disconnect the CRUM each dispenser assembly.
board connector on the
bottom of dispenser
assembly K. 2
Disconnect the CRUM board
connector on the bottom of the
dispenser assemblies in the
following order, C, M and Y.

Figure 1 Dispenser assembly K Figure 2 Dispenser assemblies C, M, and Y

Repairs and Adjustments February 2017 Launch Issue

REP 5.3 4-26 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Replacement
1. The dispenser assemblies must be installed in Y, M, C and K order, from top to bottom.
2. Reconnect the CRUM connector harness for each dispenser assembly before fully seat-
ing the dispenser assembly in the frame.

NOTE: The rear hook placement can not be seen when the main drive assembly is installed.
Visually check that the rear hook is in the correct position by looking into the area behind the
hook where the imaging units are installed. Rear hook

3. Before securing the dispenser assemblies, ensure that the front lug and the rear hook for
each dispenser assembly is in the correct position, Figure 3.

Front lug

Front

Figure 3 Dispenser assemblies installation

4. Verify the alignment of each dispenser assembly by test fitting each xerographic develop-
ment assembly, before securing the dispenser assemblies in position.
5. Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-27 REP 5.3
Repairs and Adjustments February 2017 Launch Issue
REP 5.3 4-28 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 6.1 Left Transfer Belt Guide Assembly 3. Remove the left transfer belt guide assembly, Figure 1.

Parts List on PL 6.1

Removal 1
Release the CTD spring from the
left transfer belt guide assembly.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the upper transfer belt chute assembly, REP 15.2.

CAUTION
Ensure the xerographic development assemblies are stored in a dark location. The xero-
graphic development assemblies can be damaged by exposure to light.
2. Remove the xerographic development assemblies Y, M, C and K, PL 8.1.

Front

2
Remove 4 screws and the left transfer
belt guide assembly.

Figure 1 Left transfer belt guide assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-29 REP 6.1
REP 6.2 Color Toner Density (CTD) Sensor Assembly and 4. Remove the color toner density (CTD) springs, Figure 1.

Springs NOTE: Take care not to drop and lose the CTD Springs.
Parts List on PL 6.1
Removal
1
Remove the CTD spring from the left
transfer belt guide assembly.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the upper transfer belt chute assembly, REP 15.2.
3. Remove the color toner density (CTD) right guide, PL 6.1 Item 12.

2
Remove the CTD spring from the
frame.

Figure 1 Remove the CTD springs

Repairs and Adjustments February 2017 Launch Issue

REP 6.2 4-30 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
5. Remove the CTD sensor assembly, Figure 2. REP 6.3 Transfer Belt Assembly
Parts List on PL 6.1
1 Removal
Raise the left side of the CTD sensor
assembly, then pull the shaft on the
right side of the CTD sensor out of the WARNING
hole in the guide.
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
CTD sensor assembly shaft
1. Open the front cover assembly, (C400 PL 19.1A Item 1), (C405 PL 19.1C Item 1).
2. Open the rear cover assembly, (C400 PL 19.2A Item 10), (C405 PL 19.2B Item 15).
3. Open the top cover assembly, (C400 PL 19.1A Item 10), (C405 PL 19.1C Item 10)
4. Remove the Waste Box, PL 8.1 Item 7.

4 CAUTION
Remove the 2
CTD springs. Do not touch or place any object on the surface of the transfer belt.Contamination may cause
print quality problems.

CAUTION
Ensure the transfer belt assembly is placed on a flat surface free of foreign substances and
Front covered with a protective sheet. Contamination may cause print quality problems.
5. Remove the transfer belt assembly, Figure 1.

3
Release the harness
2 from the guides.
Disconnect P/J132.

Figure 2 CTD sensor assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-31 REP 6.2, REP 6.3
 REP 6.4 Transfer Belt Right Latch Kit
1 Parts List on PL 6.1
Hold the transfer belt assembly by
the left and right side handles. Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.

NOTE: The transfer belt right latch kit includes the latch housing, transfer latch spring, transfer
rear right spring, transfer latch plate and transfer right latch arm.
Front
1. Remove the fuser assembly, REP 7.1.
2. Remove the waste box, PL 8.1 Item 7.
3. Remove the transfer belt assembly, REP 6.3.
4. Remove the front cover assembly, REP 19.1.
5. Remove the right side cover assembly, (C400 REP 19.5), (C405 REP 19.11).

2
Lift the assembly upwards and then towards the front
of the machine.

Figure 1 Transfer belt assembly

Replacement
1. Replacement is the reverse of the removal procedure.
2. The transfer belt assembly is a HFSI. If installing a new transfer belt assembly, enter
dC135 then reset the counter.

Repairs and Adjustments February 2017 Launch Issue

REP 6.3, REP 6.4 4-32 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
NOTE: Take care not to drop and lose the transfer latch springs. Replacement
6. Remove the transfer belt right latch, Figure 1. Replacement is the reverse of the removal procedure. Ensure that the straight end of the trans-
fer right rear spring is hooked on the frame, Figure 2.

3
Remove the transfer right latch Transfer rear right spring
housing, latch spring, rear right
spring, latch plate and right
latch arm from the shaft on the
frame.

Rear

2
Release the hook on the transfer
right latch arm from the frame.

Figure 2 Transfer rear right spring

1
Release the hook of the transfer
rear right spring from the frame.

Figure 1 Transfer right latch arm assembly

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-33 REP 6.4
REP 6.5 Coupling Kit
Parts List on PL 6.1
Removal
3
Remove the coupling kit.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the transfer belt assembly, REP 6.3. 2
3. Remove the right side cover assembly, (C400 REP 19.5), (C405 REP 19.11). Pull out the dowel pin.

NOTE: Take care not to drop and lose the dowel pin.
4. Remove the coupling kit, Figure 1.

Rear

1
Remove the actuator
coupling.

Figure 1 Remove the coupling kit

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 6.5 4-34 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 7.1 Fuser Assembly
Parts List on PL 7.1 Side handles
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Open the rear cover assembly, C400 PL 19.2A Item 10, C405 PL 19.2B Item 15.
2. Remove the fuser assembly, Figure 1.

Rear

1 2
Press up on the fuser latch to Remove the fuser assembly by the right
unlock the fuser assembly. and left side handles.

Figure 1 Remove the fuser assembly

Replacement
1. Replacement is the reverse of the removal procedure.
2. The fuser assembly is a HFSI. If installing a new fuser assembly, enter dC135 then reset
the counter.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-35 REP 7.1
Repairs and Adjustments February 2017 Launch Issue
REP 7.1 4-36 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 8.1 Transfer CRUM Connector Assembly
Parts List on PL 8.1
Removal

2
WARNING Remove the harness from the
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- guide, then disconnect the P/J.
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.

NOTE: The following procedure describes the removal of the transfer CRUM connector
Front
assembly connected to xerographic development assembly Y, PL 8.1 Item 2. However, the
removal procedure is identical for all 4 of the transfer CRUM connectors.

1. Remove the fuser assembly, REP 7.1.

2. Remove the transfer belt assembly, REP 6.3.

CAUTION
Ensure the xerographic development assemblies are stored in a dark location. The xero-
graphic development assemblies can be damaged by exposure to light.
3. Remove the xerographic development assemblies Y, M, C and K, PL 8.1.
4. Remove the Top Cover Assembly, (C400 REP 19.2), (C405 REP 19.7).
5. Remove the transfer CRUM connector assembly, Figure 1.

1
Remove the transfer CRUM connector assembly, 1 screw.

Figure 1 Transfer CRUM connector assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-37 REP 8.1
Repairs and Adjustments February 2017 Launch Issue
REP 8.1 4-38 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 9.1 Cassette Retard Holder Assembly and Feed Roll 3. Remove the feed roller assembly, Figure 2.

Parts List on PL 9.1

Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the 550 cassette assembly from the device, PL 10.3 Item 1.
2. Remove the cassette retard holder assembly, Figure 1.

2
Release the hook and slide
feed roll from the retard shaft.

1
Release the hook to remove the retard shaft, clutch
and feed roll assembly from the holder.

Figure 2 Feed roll assembly

Replacement
Replacement is the reverse of the removal procedure.

2
Lift the cassette retard holder assembly,
then slide the assembly sideways out of 1
the housing. Release the hook.

Figure 1 Cassette retard holder assembly

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-39 REP 9.1
Repairs and Adjustments February 2017 Launch Issue
REP 9.1 4-40 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 10.1 Optional 550-Sheet Feeder
Parts List on PL 10.1
Removal

WARNING
Mandatory safety warning. This procedure must be performed by two people. The mod-
ule is heavy.

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

NOTE: The following procedure describes the removal of an optional 550-sheet feeder from a
C400. The removal procedure is identical for the C405.

1. Remove the 550 cassette assembly from the device, PL 10.3 Item 1.

WARNING
Use safe handling procedures when removing the module. Refer to GP 20. The module
is heavy.

NOTE: The weight of the C400 is 26kg (58lb). The weight of the C405 is 33kg (74lb).

2. Separate the optional 550-sheet feeder, Figure 1.

1
Remove 2 screws.

Front 2
Hold the device at the
recessed areas on
3 both sides.
Raise and separate the device from the
optional 550-sheet feeder.

Figure 1 Optional 550-sheet feeder

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-41 REP 10.1
REP 10.2 550 Option Left Side Cover
Parts List on PL 10.1 1
Remove the screw.
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

NOTE: The installation or removal of this part does not require the separation of the optional
550-sheet feeder from the device.

1. Remove the 550 option cassette assembly from the 550 optional feeder.
2. Remove the 550 option left side cover, Figure 1.

2
Release the two bosses
at the rear of the cover.
Front

3
Release the two bosses at the front of the
cover, simultaneously flex the rear of the
cover outwards.

Figure 1 550 Option left side cover

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 10.2 4-42 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 10.3 Option Feed Clutch Assembly Replacement
Parts List on PL 10.1 Replacement is the reverse of the removal procedure. Ensure the recess on the 550 option
feed clutch assembly is aligned with the lug on the frame, refer to Figure 1.
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the 550 option drive assembly, REP 10.4.
2. Remove the 550 option feed clutch assembly, Figure 1.

Recess

Front

2
Remove the E-clip, then pull the 1
550 option feed clutch assembly Disconnect P/J4213.
off the shaft.

Figure 1 550 Option feed clutch assembly

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-43 REP 10.3
REP 10.4 550 Option Drive Assembly 3. Remove the 550 option drive assembly, Figure 1.

Parts List on PL 10.1

Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

NOTE: The installation or removal of this part does not require the separation of the optional
550 sheet feeder from the device.

1. Remove the 550 option cassette assembly from the optional 550-sheet feeder.
2. Remove the 550 option left side cover, REP 10.2.

1 Front
Disconnect P/J4221.

2
Remove 4 screws, then remove
the 550 option drive assembly.

Figure 1 550 Option drive assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 10.4 4-44 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 10.5 550 Option Feeder PWBA REP 10.6 550 Option Size Switch Assembly
Parts List on PL 10.1 Parts List on PL 10.1
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

NOTE: The installation or removal of this part does not require the separation of the optional NOTE: The installation or removal of this part does not require the separation of the optional
550 sheet feeder from the device. 550 sheet feeder from the device.

1. Remove the 550 option cassette assembly from the optional 550 sheet feeder. 1. Remove the 550 option cassette assembly from the optional 550 sheet feeder.
2. Remove the 550 option left side cover, REP 10.2. 2. Remove the 550 option left side cover, REP 10.2.
3. Remove the 550 option feeder PWBA, Figure 1.

PJ421 PJ423

PJ419

PJ422
PJ420
PJ1

1
Disconnect all the P/Js
on the 550 option feeder
PWBA.

Front

3 2
Remove 3 screws, then remove Slide the clamp to the left,
the 550 option feeder PWBA. then off the frame.

Figure 1 550 Option feeder PWBA

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-45 REP 10.5, REP 10.6
3. Remove the option size switch assembly, Figure 1. REP 10.7 550 Option Main Feed Assembly
Parts List on PL 10.2
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the optional 550-sheet feeder from the printer, REP 10.1.
2. Remove the 550 option feed clutch assembly, REP 10.3.
3. Remove the 550 option main feed assembly, Figure 1.

Front

2 1
Remove the screw then the 550 disconnect P/J4211.
option size switch assembly.

Figure 1 550 Size switch assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 10.6, REP 10.7 4-46 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 REP 10.8 550 Option Registration Clutch Assembly
Parts List on PL 10.2
Removal
2
Release the harness from the WARNING
harness guide.
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

1 1. Remove the 550 option main feed assembly, REP 10.7.

Disconnect P/J4201, P/J4202, and 2. Remove the 550 option registration clutch assembly, Figure 1.
P/J4214 on the 550 option main
feed assembly harness.

4
Remove the E-ring, then pull
the 550 option registration
clutch assembly off of the
shaft.

4
Remove the 550 option
main feed assembly,
simultaneously thread
the harness though the Recess
machine frame.

3
Release the 550 option
registration clutch harness
from the harness guide.
Rear

3
Remove 2 screws.

Figure 1 550 Option main feeder assembly

Replacement
Replacement is the reverse of the removal procedure.
2 1
Remove the screw and the Pull out the 550 option feeder
nudger spring bracket. gear and shaft.

Figure 1 550 Option registration clutch assembly

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-47 REP 10.7, REP 10.8
Replacement REP 10.9 550 Option Feed Roller Assembly
Replacement is the reverse of the removal procedure. Ensure the recess on the 550 option Parts List on PL 10.2
registration clutch assembly is aligned with the lug on the frame, refer to Figure 1.
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the 550 option cassette assembly from the optional 550-sheet feeder.
2. Remove the optional 550-sheet feeder from the printer, REP 10.1.
3. Remove the feed roller assembly, Figure 1.

Rear

1
Release the clips holding the feed roller assemblies,
then slide the assemblies off the shafts.

Figure 1 Remove the 550 option feed roller assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 10.8, REP 10.9 4-48 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 13.1 MSI TA1 Roller Assembly
1
Parts List on PL 13.1 Release the hook, then
5
Removal remove the turn gear.
Slide the TA1 roller to
the left, then remove
from the front of the
WARNING device.
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the MSI tray frame assembly, REP 13.3.
2. Remove the TA1 roller assembly, Figure 1.

4
Remove the E-clip.

Front

3
Unlock, turn,
then slide the
duplex bearing
onto the shaft.

2a 2b
Unlock, then rotate the Slide the TA bearing off
TA bearing on the the shaft.
shaft.

Figure 1 TA1 Roller assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-49 REP 13.1
REP 13.2 MSI TA2 Roller Assembly
Parts List on PL 13.1
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
2a 2b
death or injury. Moving parts can cause injury.
Unlock then rotate the TA Slide the TA bearing off the
1. Remove the ROS assembly, REP 2.1. bearing on the shaft. shaft.
2. Remove main drive assembly, REP 3.1.
3. Remove the TA2 roller assembly, Figure 1. 3
Unlock, turn, then
slide the duplex
bearing onto the
shaft.

Front

4
1 Slide the TA2 roller to the left,
Release the hook then remove from the front of
then remove the the device.
turn gear.

Figure 1 TA2 Roller assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 13.2 4-50 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 13.3 MSI Tray Frame Assembly
Parts List on PL 13.2
Removal
1
Disconnect P/J21.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the MSI tray assembly, REP 13.9.
2
2. Remove the main drive assembly, REP 3.1. Release the MSI harness from
3. Remove the MSI tray frame assembly Figure 1. the 2 clamps.

Front

3
Remove 2
4 screws.
Pull the MSI tray frame assembly from the device while simultaneously
feeding the MSI harness through the hole in the device frame.
Figure 1 MSI tray frame assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-51 REP 13.3
REP 13.4 MSI Tray No Paper Sensor REP 13.5 MSI Tray Detect Sensor
Parts List on PL 13.2 Parts List on PL 13.2
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the MSI tray frame assembly, REP 13.3. 1. Remove the MSI tray frame assembly, REP 13.3.
2. Remove the MSI no paper sensor, Figure 1. 2. Remove the MSI tray detect sensor, Figure 1.

3
Press the tabs together to release
the MSI no paper sensor.
3
Press the tabs together
to release the MSI tray
detect sensor.
2
Unhook the MSI no paper
sensor and bracket.

1 2
Remove the MSI harness guide Disconnect P/J211.
1 and tray detect sensor, 1 screw.
Disconnect P/J212.

Figure 1 MSI tray no paper sensor Figure 1 MSI tray detect sensor

Replacement Replacement
Replacement is the reverse of the removal procedure. Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 13.4, REP 13.5 4-52 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 13.6 MSI Tray Feed Roll
Parts List on PL 13.2 CAUTION
Do not rotate the P/H motor in reverse (clockwise). Reverse rotation of the P/H motor can
Removal
break the feed roller assembly.
5. Rotate the P/H motor by hand, Figure 2.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the 550-sheet paper tray.
2. Remove the MSI tray assembly, REP 13.9.
3. Prepare to remove the feed roller assembly, Figure 1.

Front

1 2
Rotate the P/H motor counterclockwise. Rotate the feed roller assembly
90 degrees.
Front

Figure 2 Feed roll rotation

1
Release hook, then slide the MSI
feed roller to the right.

Figure 1 MSI feed roller assembly

4. Enter diagnostics dC330, code 041-001 Low voltage power supply, add code 071-007
MSI feed solenoid).

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-53 REP 13.6
6. Remove the feed roll, Figure 3. REP 13.7 MSI Tray Feed Roller Assembly
Parts List on PL 13.2
1 Removal
Slide the feed roll
off the shaft.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Front 1. Remove the MSI tray frame assembly, REP 13.3.
2. Remove the MSI tray feed roller assembly, Figure 1.

2
Release the hook, then slide the
MSI feed gear off the MSI feed
shaft.

1
Remove the feed spring.
Figure 3 Feed roll removal

Replacement
Replacement is the reverse of the removal procedure.

4
Slide the MSI tray feed roller
3 assembly to the left and out
Release the hook, then slide of the machine.
the left MSI cam to the right.
Figure 1 MSI tray feed roller assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 13.6, REP 13.7 4-54 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 13.8 MSI Feed Solenoid Assembly REP 13.9 MSI Tray Assembly
Parts List on PL 13.2 Parts List on PL 13.3
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the MSI tray frame assembly, REP 13.3. 1. Remove the MSI tray assembly, Figure 1.
2. Remove the MSI feed solenoid assembly, Figure 1.

3
Remove the MSI harness
guide and tray detect
sensor, 1 screw. 1
Remove the 550-sheet paper tray.

2
Pull the MSI tray assembly
out of the device.
2
Release the hook, then
slide the MSI feed gear off
the MSI feed shaft.

4
Disconnect
P/J214.

5 Front
Remove the MSI feed
solenoid, 1 screw.
1
Remove the Figure 1 MSI tray assembly
feed spring.
Replacement
Replacement is the reverse of the removal procedure.

Figure 1 MSI feed gear and feed solenoid

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-55 REP 13.8, REP 13.9
REP 13.10 MSI Tray Cover Assembly Replacement
Parts List on PL 13.3 Replacement is the reverse of the removal procedure. Ensure the damper spring is correctly
positioned, Figure 2.
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the MSI tray assembly, REP 13.9.
2. Open the MSI tray cover assembly, PL 13.3 Item 2.
3. Remove the MSI tray cover assembly, Figure 1.

Chute assembly 1
Flex the bosses of the MSI tray cover assembly
from the holes in the chute assembly.

Bosses

Figure 2 Damper spring position

Damper spring
MSI tray cover
assembly

Bosses

Figure 1 MSI tray cover assembly

Repairs and Adjustments February 2017 Launch Issue

REP 13.10 4-56 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 13.11 MSI Tray Lower Cover REP 13.12 MSI Tray Chute Assembly
Parts List on PL 13.3 Parts List on PL 13.3
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the 550 cassette assembly from the printer, PL 9.1 Item 1. 1. Remove the MSI tray assembly, REP 13.9.
2. Remove the MSI tray lower cover, Figure 1. 2. Remove the MSI tray cover assembly, REP 13.10.
3. Remove the MSI tray lower cover, REP 13.11.
NOTE: If the 2 clips are difficult to release, remove the MSI tray assembly first, REP 13.9.
NOTE: Figure 1 shows the MSI tray chute assembly as it appears after the covers are
removed.

Figure 1 MSI tray chute assembly

1
Release the 2 clips, then remove Replacement
the MSI tray lower cover.
1. Install the MSI tray lower cover onto the new MSI tray chute assembly. Refer to REP
13.11.
2. Install the MSI tray cover assembly onto the new MSI tray chute assembly. Refer to REP
Figure 1 MSI tray lower cover 13.10.
3. Install the MSI tray assembly. Refer to REP 13.9.
Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-57 REP 13.11, REP 13.12
REP 13.13 MSI Tray Separator Roller Assembly 4. Remove the MSI Tray separator roller assembly, Figure 1.

Parts List on PL 13.3

3
Removal Remove the MSI retard plate
assembly.

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the MSI tray assembly, REP 13.9.
2. Remove 2 screws then the front MSI bar, PL 13.3 Item 6.
3. Carefully flex both ends of the bottom plate assembly, (PL 13.3 Item 15) from the MSI
chute assembly, PL 13.3 Item 5.
4
Remove the retard holder
assembly, upwards and to the
right.

1
Remove the MSI retard
spring through the access
hole on the underside of
the MSI chute assembly.

2
Release the ends of the
MSI retard plate assembly
from the bosses.

Figure 1 MSI tray separator roller assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 13.13 4-58 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 13.14 MSI Pinch Roll Assembly
Parts List on PL 13.3 1
Removal Remove the TA1 pinch spring or
TA2 pinch spring from the pinch
roll to be removed.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the MSI tray assembly, REP 13.9. 2
Tilt then slide the MSI pinch roll
from the MSI tray assembly.
CAUTION
The TA1 and TA2 pinch springs are not the same. Recognize the difference in the springs on
removal. Do not to misposition the springs on their replacement.
2. Remove the MSI pinch rolls, Figure 1.

TA2 pinch springs

TA1 pinch springs

Figure 1 MSI tray pinch roll assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-59 REP 13.14
Repairs and Adjustments February 2017 Launch Issue
REP 13.14 4-60 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 14.1 Duplex Assembly 6. C400 devices only, remove the ESS rear plate, Figure 1.

Parts List on PL 14.1

Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the CRU Transfer Roller Assembly, REP 14.3.
3. Remove the right side cover assembly, C400 REP 19.5, C405 REP 19.11.
4. Remove the left side cover, C400 REP 19.14, C405 REP 19.18.
5. Remove the ESS PWBA and EMMC Card, C400 REP 18.4, C405 REP 18.5.

2 Rear
Remove the ESS 1
rear plate. Remove 6 screws.

Figure 1 ESS rear plate

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-61 REP 14.1
7. Remove the S3 rear frame, Figure 2. 8. Remove the duplex assembly with the rear cover assembly, Figure 3.

2
Position the rear cover assembly so
the right and left rear cover links
can be released from their keyed
bosses.

4
Slide the assembly
off the right hinge
plate.

Rear

2
Remove the S3
rear frame. 1
Remove 4 screws. 1
Disconnect the power
Figure 2 S3 rear frame
supply from the transfer
Rear HVPS PWBA.

3
Remove the left hinge shaft.

Figure 3 Duplex and rear cover assemblies

Repairs and Adjustments February 2017 Launch Issue

REP 14.1 4-62 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
9. Remove the duplex assembly, Figure 4. REP 14.2 Rear Hinge Bracket
Parts List on PL 14.1
1 Removal
Remove the duplex
assembly, 4 screws.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the duplex assembly, REP 14.1.
2. Remove the left side cover assembly, C400 REP 19.14, C405 REP 19.18.
3. Remove the 2 screws that attach the rear hinge bracket, refer to PL 14.1 Item 6.
Replacement
Replacement is the reverse of the removal procedure.

Figure 4 Duplex assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-63 REP 14.1, REP 14.2
REP 14.3 CRU Transfer Roller Assembly
Parts List on PL 14.1
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Open the rear door assembly.
2. Remove the transfer roller, Figure 1.

1
Squeeze the tabs, then
remove the transfer
roller assembly in an
Rear
upwards direction.

Figure 1 Remove the transfer roller

Replacement
1. Replacement is the reverse of the removal procedure.
2. The transfer roller assembly is a HFSI. If installing a new transfer roller assembly, enter
dC135 then reset the counter.

Repairs and Adjustments February 2017 Launch Issue

REP 14.3 4-64 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 15.1 Lower and Option 550 Registration Chutes
Parts List on PL 15.1
Removal

Rear
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1
Release the two bosses.
1. Remove the 550 option cassette assembly, PL 10.3 Item 1.
2. Remove the transfer HVPS TR PWBA, REP 18.12.

NOTE: The option 550 registration chute and lower registration chute are removed as an
assembly.

3. Remove the option 550 registration chute and lower registration chute, Figure 1.

Rear

2
Slide the lower and option 550 registration chute
assembly downward to release the hook.

Figure 1 Removal of the chutes

Replacement
Position the left side of the lower and option 550 registration chute assembly, then swing the
right side into position. Align the mounting tabs with the holes in the frame, then snap the
assembly into place.

Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-65 REP 15.1
REP 15.2 Upper Transfer Belt Chute Assembly
Parts List on PL 15.1
Removal 2
Raise the right end of the upper
transfer belt chute assembly.

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the transfer belt assembly, REP 6.3.
3. Remove the upper transfer belt chute assembly, Figure 1.

1 3
Remove the screw and the color Release the left hook from the hole, then
toner density right guide. remove the upper transfer belt chute assembly.

Figure 1 Upper transfer belt chute assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 15.2 4-66 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 15.3 Registration Clutch Assembly 5. Remove the registration clutch assembly, Figure 2.

Parts List on PL 15.1

Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the rear cover assembly, C400 REP 19.13, C405 REP 19.16.
3. Remove the main drive assembly, REP 3.1.
4. Remove the S3 rear frame, Figure 1. 2
Remove the E-clip, then
pull the registration clutch
off the shaft.

Rear 1
Disconnect PJ 234, then
release the harness from
the harness guide.

Figure 2 Registration clutch assembly

Replacement

CAUTION
When replacing the registration clutch onto the shaft, observe the following to avoid damaging
the clutch and its harness:
• Position the clutch alignment slot over the tab on the registration clutch assembly.
• Carefully route the harness through the harness guide.
Replacement is the reverse of the removal procedure.

Rear

2
Remove the S3 1
rear frame. Remove 4 screws.

Figure 1 S3 rear frame

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-67 REP 15.3
REP 15.4 Cassette Stopper
Parts List on PL 15.1
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the lower and option 550 registration chutes, REP 15.1.
2. Remove the cassette stopper, Figure 1.

Rear

1
Remove 1 screw and the
cassette stopper.

Figure 1 Remove the cassette stopper

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 15.4 4-68 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 15.5 Duplex Chute Assembly
Parts List on PL 15.1
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the duplex assembly, REP 14.1.

CAUTION
In the following step, avoid damaging the Mylar edge strip when removing the duplex chute
assembly. 2
2. Remove the duplex chute assembly, Figure 1. Remove the upper duplex chute
with the lower duplex chute.

1
Remove the screw. Rear

Figure 1 Duplex chute assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-69 REP 15.5
REP 15.6 Upper Registration Chute Assembly REP 15.7 Registration Chute Assembly
Parts List on PL 15.1 Parts List on PL 15.2
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

WARNING WARNING
Do not touch the fuser while it is hot. Do not touch the fuser while it is hot.
1. Remove the 550 option cassette assembly from the device PL 10.3 Item 1. 1. Remove the fuser assembly, REP 7.1.
2. Remove the duplex chute assembly, REP 15.5.
3. Remove the lower and option 550 registration chutes, REP 15.1. CAUTION
4. Remove the registration chute assembly, REP 15.7. Ensure the xerographic development assemblies are stored in a dark location. The xero-
Replacement graphic development assemblies can be damaged by exposure to light.
Replacement is the reverse of the removal procedure. 2. Remove the xerographic development assemblies Y, M, C and K, PL 8.1.
3. Remove the color toner density (CTD) sensor assembly and springs, REP 6.2.
4. Remove the duplex assembly, REP 14.1.
5. Remove the left transfer belt guide assembly, REP 6.1.
6. Remove the lower and option 550 registration chutes, REP 15.1.
7. Remove the drive shaft assembly and bearings, REP 3.3.
8. Remove the registration clutch assembly, REP 15.3.

Repairs and Adjustments February 2017 Launch Issue

REP 15.6, REP 15.7 4-70 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
9. Remove the harness housing and guide, Figure 1. NOTE: Although figure 2 illustrates a C400 device the harness connections and routing are
identical for C405 machines.

10. Disconnect the MCU PWBA and remove the harness, Figure 2.

Front

1
Remove the screw.

2
Release the 2 clips, then
1
remove the inner transfer
3 Disconnect P/J13, P/J23, P/J39.
wire housing assembly. Rear Remove the registration harness 2
through the hole in the frame. Release the harness clamp.
Figure 2 MCU board and harness
4
Remove the screw.

3
Release the harness from 5
the PH Harness Guide. Release the 2 hooks, then remove
the PH Harness Guide.

Figure 1 PH harness guide and rear hinge bracket

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-71 REP 15.7
11. Remove the registration chute assembly, Figure 3. Replacement
Replacement is the reverse of the removal procedure. Ensure correct installation of the inner
transfer wire housing, Figure 4.

1
Ensure the 4 springs fit correctly
into the holes.

Inner transfer wire housing

Figure 4 Inner transfer wire housing

1
Remove the
screw.

3
Release the right lug on the
registration chute assembly
from the recess.
Rear

2
Remove 3 screws.

4
Move the registration clutch shaft along the
recess on the left frame to remove the assembly.

Figure 3 Registration chute assembly

Repairs and Adjustments February 2017 Launch Issue

REP 15.7 4-72 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 15.8 Left and Right Registration Bearings REP 15.9 Duplex Clutch Assembly
Parts List on PL 15.2 Parts List on PL 15.2
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

WARNING WARNING
Do not touch the fuser while it is hot. Do not touch the fuser while it is hot.
1. Remove the registration chute assembly, REP 15.7. 1. Remove the left registration bearing, REP 15.8.

NOTE: Figure 1 illustrates removal of the left registration bearing. Removal of the right regis-
tration bearing is identical.

2. Remove the right and left registration bearings, Figure 1.

1
Unlock, rotate, then remove the
bearing.

Figure 1 Registration bearings

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-73 REP 15.8, REP 15.9
 REP 15.10 550 Option Feed Clutch Assembly
CAUTION Parts List on PL 15.2
The gears and shafts of the duplex clutch assembly can easily fall off of the assembly. Use
Removal
care when removing components to avoid losing or damaging any of the other parts.
2. Remove the duplex clutch assembly, Figure 1.
WARNING
1 Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
Release the harness from the
tomer supply while performing tasks that do not need electricity. Electricity can cause
harness guide.
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the registration chute assembly, REP 15.7.
2. Remove the 550 option feed clutch assembly, Figure 1.

4
Remove the duplex clutch assembly.

2 3
Remove the 3 screws,
2
Remove the bearing.
then remove the Release the
duplex gear cover. 1 harness from
Disconnect P/J392. the harness
guide.

Figure 1 Duplex clutch assembly

Replacement
Replacement is the reverse of the removal procedure.

4
Remove the 550 option feed
3 clutch assembly.
Remove the E-clip.
Figure 1 550 Option feed clutch assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 15.9, REP 15.10 4-74 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 15.11 Feed and Nudger Roll Assembly
Parts List on PL 15.2
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the 550 cassette assembly from the device, PL 9.1 Item 1.
2. Pull out the MSI Tray Assembly, PL 13.3 Item 1.
3. Remove the feed and nudger roll assemblies, Figure 1.

Nudger roll

1
Lift the tabs and slide
the feed and nudger
rolls off the shafts.

Feed roll

Figure 1 Remove the feed roller assembly

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-75 REP 15.11
Repairs and Adjustments February 2017 Launch Issue
REP 15.11 4-76 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 17.1 Exit Assembly
Parts List on PL 17.1
Removal
Do not remove this
screw.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

Rear
WARNING
Do not touch the fuser while it is hot.
2
1. Remove the fuser, REP 7.1. Disconnect P/J151
2. Remove the exit cover, C400 REP 19.3, C405 REP 19.8. and P/J154.
3. Remove the exit assembly, Figure 1.

1
Remove 2 screws.

Do not remove this

screw.
3
Remove the exit
assembly.

Figure 1 Exit assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-77 REP 17.1
REP 17.2 Exit Drive Assembly
Parts List on PL 17.1 4 Exit drive assembly
Release the 2 hooks, then
Removal remove the exit drive assembly

WARNING Hook
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Hook

WARNING
Do not touch the fuser while it is hot.
1. Remove the main drive assembly, REP 3.1.
2. Remove the exit assembly, REP 17.1.
3. Remove the exit drive assembly, Figure 1.

Front

3
Remove the
screw.

2 1
Release the harness from the clamp Disconnect P/J38 and P/J40.
and the harness guide.
Figure 1 Exit drive assembly

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 17.2 4-78 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 18.1 AC Inlet Harness Assembly REP 18.2 LVPS PWBA
Parts List on PL 18.1 Parts List on PL 18.1
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the right side cover assembly, C400 REP 19.5, C405 REP 19.11.
2. Remove the LVPS PWBA, Figure 1.
WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the right side cover assembly, C400 REP 19.5, C405 REP 19.11.
3. Remove the AC Inlet harness assembly, Figure 1.

4
Release the 2 clips, then
remove the AC Inlet.

Hook

Hook

Front

1 3
Disconnect P/J 48 from the Remove the AC inlet harness
LVPS PWBA. assembly, 2 screws.
2
Remove the grounding
wire, 1 screw.

Figure 1 AC inlet harness assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-79 REP 18.1, REP 18.2
 Replacement
1 Replacement is the reverse of the removal procedure. Temporary removal of the 2 harness
Disconnect all the clamps will aid installation of the LVPS PWBA, Figure 2.
P/J connectors on
the LVPS PWBA.

Front

2
Remove the
Front screw.
3
4 5 Remove the LVPS upper duct. Harness clamps.
Release the 2 clips, then Remove 5 screws, then
remove the LV bottom remove the LVPS PWBA.
cap.

Figure 2 LVPS harness clamps

P/J connectors on the LVPS PWBA.

Figure 1 Remove the LVPS

Repairs and Adjustments February 2017 Launch Issue

REP 18.2 4-80 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 18.3 Right Interlock switch assembly 3. Remove the right interlock switch assembly, Figure 1.

Parts List on PL 18.1

Removal
4
WARNING Remove the right
interlock switch.
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot. Front
1. Remove the fuser assembly, REP 7.1. 3
Remove 2 screws.
2. Remove the right side cover assembly, C400 REP 19.5, C405 REP 19.11.

2
Release the harness
from the harness
guide.

1
Disconnect P/J 42 from the LVPS PWBA.

Figure 1 Right interlock switch assembly

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-81 REP 18.3
REP 18.4 ESS PWBA and EMMC Card C400 2. Remove the ESS top plate, Figure 2.

Parts List on PL 18.2

Removal

WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

Figure 1 ESD Symbol

Rear

CAUTION 1
Remove 7 screws.
Ensure that E.S.D. procedures are observed during the removal and installation of the ESS
PWBA. 2
Remove the ESS top plate.

CAUTION
Do not replace the MCU PWBA and ESS PWBA at the same time. If the MCU PWBA and ESS
PWBA both require replacement, ensure the ESS PWBA is installed first and that the device is Figure 2 ESS top plate
switched on then off before installation of the MCU PWBA. Failure to do so will cause corrup-
tion of the device data and render the device inoperable.

CAUTION
Only hold the ESS PWBA by the designated holding positions, refer to Figure 4.

NOTE: Observe the following when removing or replacing the ESS PWBA:
• Do not remove the battery from the ESS PWBA.
• Before removing the ESS PWBA, ensure any optional parts e.g., hard disk drive or
optional wireless kit are removed.
• If installing a new ESS PWBA, ensure the EMMC card is removed from the old ESS
PWBA and transferred to the new ESS PWBA before installation.

1. Remove the left side cover assembly C400, REP 19.14.

Repairs and Adjustments February 2017 Launch Issue

REP 18.4 4-82 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
3. Remove the hard disk drive bracket, Figure 3. 4. Remove the ESS PWBA, Figure 4.

CAUTION
Only hold the ESS PWBA by the designated holding
positions. The 2 holding positions are shown on the Holding position
PWBA by the shaded areas. P/J1352

P/J631
2 1
Remove the hard Disconnect all the P/J connectors
from the ESS PWBA. P/J441
disk drive
bracket.

P/J302 P/J920

P/J310 P/J900

Holding position

4
Remove the
1 ESS PWBA.
Rear
Remove 3 screws.

Figure 3 Hard disk drive bracket

Rear

2 3
Remove the 3 screws fixing the Remove the 5 screws
rear ports on the ESS PWBA. fixing the ESS PWBA.

Figure 4 Remove the ESS PWBA

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-83 REP 18.4
Replacement REP 18.5 ESS PWBA and EMMC Card C405
1. If installing a new ESS PWBA, swap the EMMC card from the old ESS PWBA, onto the Parts List on PL 18.2
new ESS PWBA, before the new ESS PWBA is installed, Figure 5.
2. Ensure that P/J441 the power connector is correctly connected. If the power is on and the
Removal
P/J441 connector is detached the machine will not work correctly. In this case, turn off the
power, connect P/J441, wait five minutes, and then turn on the power to restore proper
operation. WARNING
3. Replacement is the reverse of the removal procedure. Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

EMMC card

Figure 1 ESD Symbol

CAUTION
Ensure that E.S.D. procedures are observed during the removal and installation of the ESS
PWBA.

CAUTION
Do not replace the MCU PWBA and ESS PWBA at the same time. If the MCU PWBA and ESS
PWBA both require replacement, ensure the ESS PWBA is installed first and that the device is
Old ESS PWBA switched on then off before installation of the MCU PWBA. Failure to do so will cause corrup-
tion of the device data and render the device inoperable.

New ESS PWBA CAUTION

Only hold the ESS PWBA by the designated holding positions, refer to Figure 3.

NOTE: Observe the following when removing or replacing the ESS PWBA:
Figure 5 Transfer the EMMC card • Do not remove the battery from the ESS PWBA.
• Before removing the ESS PWBA, ensure any optional parts e.g., hard disk drive or
optional wireless kit are removed.
• If installing a new ESS PWBA, ensure the EMMC card is removed from the old ESS
PWBA and transferred to the new ESS PWBA before installation.
• The Address Book data is lost when installing a new ESS PWBA. If possible, use the
Address Book Editor to save any data before removing the ESS PWBA.

1. Remove the left side cover assembly C405, REP 19.18.

2. Remove the Fax PWBA, REP 18.6.

Repairs and Adjustments February 2017 Launch Issue

REP 18.4, REP 18.5 4-84 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
3. Remove the Fax plate and hard disk drive bracket, Figure 2. 4. Remove the ESS PWBA, Figure 3.

Holding position

CAUTION
Only hold the ESS PWBA by the desig-
2 nated holding positions. The 2 holding
Remove the fax plate. positions are shown on the PWBA by the
shaded areas.

1
Remove 3 screws.
1
Disconnect all the P/J connectors
from the ESS PWBA.

Rear Holding position

3
Remove 3
4 screws.
Remove the hard disk
drive bracket. 4
Remove the
Figure 2 Fax plate and hard disk drive bracket ESS PWBA.

Rear 3
Remove the 5 screws
fixing the ESS PWBA.

2
Remove the 3 screws fixing the
rear ports on the ESS PWBA.

Figure 3 Remove the ESS PWBA

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-85 REP 18.5
Replacement REP 18.6 Fax PWBA
1. If installing a new ESS PWBA, remove the EMMC card from the old ESS PWBA, then Parts List on PL 18.2
install the EMMC card onto the new ESS PWBA, before the new ESS PWBA is installed,
Figure 4. Removal
2. Ensure that P/J441 the power connector is correctly connected. If the power is on and the
P/J441 connector is detached the machine will not work correctly. In this case, turn off the
power, connect P/J441, wait five minutes, and then turn on the power to restore proper WARNING
operation. Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
3. Replacement is the reverse of the removal procedure. tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the left side cover assembly C405, REP 19.18.
2. Prepare to remove the Fax PWBA, Figure 1.
EMMC card

2
Remove the ESS top plate
and WiFi release lever.

ESS top plate

Old ESS PWBA

Rear

1
New ESS PWBA Remove the 8
screws.
WiFi release lever

Figure 4 Transfer the EMMC card

Figure 1 Remove the ESS top plate

Repairs and Adjustments February 2017 Launch Issue

REP 18.5, REP 18.6 4-86 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
3. Remove the Fax PWBA, Figure 2. REP 18.7 Front USB Harness C400
Parts List on PL 18.2
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1 1. Remove the left side cover assembly C400, REP 19.14.
Disconnect
P/J1350. 2. Prepare to remove the front USB harness, Figure 1.

2
Remove the ESS top plate
and WiFi release lever.

Rear ESS top plate

3 2
Remove the Fax PWBA. Remove the 2 screws.

Figure 2 Fax PWBA

Replacement
Replacement is the reverse of the removal procedure. Rear
WiFi release lever

1
Remove the 7 screws.

Figure 1 Remove the ESS top plate

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-87 REP 18.6, REP 18.7
3. Remove the front USB harness, Figure 2. REP 18.8 Front USB Harness C405
Parts List on PL 18.2
Removal

Front WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the left side cover assembly C405, REP 19.18.
3
Remove 2 2. Remove the ESS top plate, PL 18.2 Item 1.
screws and 3. Remove the front USB harness, Figure 1.
the USB front
harness.

2
Remove the USB
front harness
from the harness
guide.

1
Disconnect P/J 631 from the ESS PWBA.
Front
Figure 2 Front USB harness C400

Replacement
Replacement is the reverse of the removal procedure. 2
Remove 2 screws and
the front USB harness.

1
Disconnect P/J 631.

Figure 1 Front USB harness C405

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 18.7, REP 18.8 4-88 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 18.9 MCU PWBA 2. Remove the MCU PWBA, Figure 2.

Parts List on PL 18.2

P/J30 P/J14 P/J15 P/J12 P/J38
Removal

P/
WARNING P/
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- P/
tomer supply while performing tasks that do not need electricity. Electricity can cause P/
death or injury. Moving parts can cause injury. P/
1 P/
Disconnect all the PJ P/
connectors on the P/
MCU PWBA. P/
P/
P/ P/ P/ P/ P/ P/

Figure 1 ESD Symbol

CAUTION
Ensure that E.S.D. procedures are observed during the removal and installation of the MCU
PWBA.

2
CAUTION
Remove the 4
Do not replace the MCU PWBA and ESS PWBA at the same time. If the MCU PWBA and ESS screws.
PWBA both require replacement, ensure the ESS PWBA is installed first and that the device is
switched on then off before installation of the MCU PWBA. Failure to do so will cause corrup-
tion of the device data and render the device inoperable.
1. Remove the left side cover assembly, C400 REP 19.14, C405 REP 19.18.
3
Remove the MCU
PWBA.
Front

Figure 2 MCU PWBA

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-89 REP 18.9
Replacement REP 18.10 Development HVPS XD PWBA
1. Replacement is the reverse of the removal procedure. Parts List on PL 18.2
2. Before installing a new MCU PWBA, swap the ROM chip U303 from the old MCU PWBA
for the ROM chip U303 on the new MCU PWBA, Figure 3.
Removal

2 WARNING
Remove the ROM chip U303 from the old Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
MCU PWBA.
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

ROM chip ROM chip

U303 U303

Figure 1 ESD Symbol

CAUTION
Ensure that E.S.D. procedures are observed during the removal and installation of the Devel-
Old MCU PWBA New MCU PWBA opment HVPS XD PWBA.
1. Remove the left side cover assembly, C400 REP 19.14, C405 REP 19.18.
3 1
Install the ROM chip U303 from the old Remove then dispose
MCU PWBA onto the new MCU PWBA. of the ROM chip U303
from the new MCU
PWBA.

Figure 3 Swap the U303 ROM chip

3. After installing a new MCU PWBA perform dC132 Machine ID / Billing Data.

Repairs and Adjustments February 2017 Launch Issue

REP 18.9, REP 18.10 4-90 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
2. Remove the development HVPS XD PWBA, Figure 2. REP 18.11 Not Used
Front
3
Conductor spring Disconnect P/J181
(6 Places) and P/J182, then
remove the develop-
ment HVPS XD
PWBA.

P/J181

P/J182

1
Remove 5
2 screws.
Release the development HVPS XD
PWBA from the 4 retaining clips.

Figure 2 Development HVPS XD PWBA

Replacement
Replacement is the reverse of the removal procedure. Ensure that the 6 conductor springs are
in contact with the development HVPS XD PWBA.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-91 REP 18.10, REP 18.11
REP 18.12 Transfer HVPS TR PWBA 5. Remove the S3 rear frame, Figure 2,

Parts List on PL 18.2

Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the right side cover assembly, C400 REP 19.5, C405 REP 19.11.
2. Remove the left side cover assembly, C400 REP 19.14, C405 REP 19.18.
3. Remove the ESS PWBA, C400 REP 18.4, C405 REP 18.5.
4. C400 machines only, remove the ESS rear plate, Figure 1.

Rear

2
Remove the S3 1
rear frame. Remove 4 screws.

Figure 2 S3 rear frame

Rear 2
Remove the
ESS rear plate.

1
Remove 6 screws.

Figure 1 ESS rear plate

Repairs and Adjustments February 2017 Launch Issue

REP 18.12 4-92 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 REP 18.13 Wireless Adapter
CAUTION Parts List on PL 18.2
The harnesses connected to the transfer HVPS TR PWBA have a limited amount of slack. Pull
Removal
carefully on the PWBA to avoid damage to the connectors and wires.

NOTE: Release the harness from the guide to allow enough slack to unplug the connector.
WARNING
6. Remove the transfer HVPS TR PWBA, Figure 3.
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
2 death or injury. Moving parts can cause injury.
Release the 2 clips, 1. Remove the wireless adaptor, Figure 1.
then lift the transfer
HVPS TR PWBA away
from the frame just
enough to access the
connectors.

1 1
Rear Lift the release lever.
Remove 3 Rear
screws.
3
Disconnect PJ1821. 4 2
Disconnect the Faston connector, then Remove the wireless
remove the transfer HVPS TR PWBA. adapter.
Transfer HVPS TR PWBA

Figure 3 Transfer HVPS TR PWBA

Replacement
Replacement is the reverse of the removal procedure.
Figure 1 Wireless adapter

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-93 REP 18.12, REP 18.13
REP 18.14 Hard Disk Drive Replacement
Parts List on PL 18.2 1. If no hard disk drive is to be installed: perform 02. FACTORY INIT MODE, GP 16 Special
Boot Modes.
Removal 2. Replacement is the reverse of the removal procedure.
3. If a new hard disk drive is installed: perform 02. FACTORY INIT MODE, GP 16 Special
Boot Modes, then install the clone file saved at the start of this procedure.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

CAUTION
Xerox does not recommend removal of the hard disk unless it is defective or the device is
being returned to Xerox. If the hard disk is thought to be defective, before removal, first create
a clone file of the hard disk data, GP 14. Once the hard disk is removed a factory initialization
from the special boot menu will be required, GP 16.
1. Remove the hard disk drive, Figure 1.

2
Remove the
hard disk drive.

Rear

1
Disconnect P/J 302 and
P/J 310.
Figure 1 Hard disk drive

Repairs and Adjustments February 2017 Launch Issue

REP 18.14 4-94 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 18.15 Varistor Assembly REP 18.16 Drive Harness
Parts List on PL 18.2 Parts List on PL 18.3
Removal Harness Location

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the main drive assembly, REP 3.1. 1. Refer to Figure 1 to locate the drive harness assembly.
2. Remove the varistor assembly, Figure 1.

Rear

NOTE: Take care, do not deform

the spring plate.

Spring plate

2
Remove the varistor
assembly.

1
Remove the screw.

Figure 1 Drive harness

Figure 1 Remove the varistor

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-95 REP 18.15, REP 18.16
REP 18.17 Main Harness REP 18.18 Top Harness Left Side
Parts List on PL 18.3 Parts List on PL 18.3
Harness Location Harness Location

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Refer to Figure 1 to locate the main harness assembly. 1. Refer to Figure 1 to locate the left side of the top harness assembly.

Figure 1 Main harness Figure 1 Top harness left

Repairs and Adjustments February 2017 Launch Issue

REP 18.17, REP 18.18 4-96 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 18.19 Top Harness Right Side REP 18.20 HVPS Harness
Parts List on PL 18.3 Parts List on PL 18.3
Harness Location Harness Location

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Refer to Figure 1 to locate the right side of the top harness assembly. 1. Refer to Figure 1 to locate the HVPS harness assembly.

Figure 1 Top harness

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-97 REP 18.19, REP 18.20
 REP 18.21 Main and Dispenser Motor Harness
Parts List on PL 18.2
Harness Location

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Refer to Figure 1 to locate the dispenser motor harness assembly and main harness
assembly to the 550 optional cassette.

To dispenser motors

To front cover interlock sensor

Figure 1 HVPS harness
Figure 1 Dispenser harness

Repairs and Adjustments February 2017 Launch Issue

REP 18.20, REP 18.21 4-98 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 18.22 MCU PWBA to ROS, MSI Harnesses REP 18.23 ESS PWBA to ROS
Parts List on PL 13.2 Parts List on PL 2.1
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Refer to Figure 1 to locate the ROS and MSI harnesses assemblies to MCU PWBA. 1. Refer to Figure 1 to locate the ROS video harness assembly to ESS PWBA

To ROS To MSI To ROS

Figure 1 MCU PWBA to ROS and MSI harnesses Figure 1 ESS PWBA to ROS video harness

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-99 REP 18.22, REP 18.23
Repairs and Adjustments February 2017 Launch Issue
REP 18.22, REP 18.23 4-100 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 19.1 Front Cover Assembly C400 REP 19.2 Top Cover Assembly C400
Parts List on PL 19.1A Parts List on PL 19.1A
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the IOT 550 Cassette assembly, PL 9.1 Item 1.
2. Pull the MSI tray assembly out of the device, PL 13.3 Item 1.
WARNING
3. Remove the front cover assembly, Figure 1.
Do not touch the fuser while it is hot.
2 1. Open the rear cover assembly, PL 19.2A Item 10.
Rotate the ends of the 2 front 2. Open the front cover assembly, PL 19.1A Item 1.
straps 90 degrees, then 3. Remove the UI bottom left cover, REP 1.5.
remove the straps from the
device. 4. Remove the transfer belt assembly, REP 6.3.
5. Remove the exit cover, REP 19.3.

1 3
Open the front cover Flex the front cover assembly to release the
assembly. pivot pins on the cover from the device.

Figure 1 Front cover C400

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-101 REP 19.1, REP 19.2
6. Prepare to remove the top cover assembly, Figure 1. 7. Remove the top cover assembly, Figure 2.

2
Remove the screw and
the left top under cover.

1
Raise the top cover assembly.

Top cover link 2

2 1
Disengage the top cover assembly Remove the 2 screws and the right hinge bracket.
from the left hinge bracket.
Coupling link

Figure 2 Top cover assembly C400

3
Disconnect top cover link 2 from the coupling Link.

Figure 1 Preparing the top cover assembly C400

Repairs and Adjustments February 2017 Launch Issue

REP 19.2 4-102 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Replacement
NOTE: The coupling link can retract into the device. If necessary, use a suitable tool to hook
then raise the coupling link, Figure 4.

Replacement is the reverse of the removal procedure. Ensure the top cover assembly is
installed correctly, Figure 3.

1
Locate the top cover into the
6 positions illustrated by the
arrows.

2
Connect the top cover link 2 with the coupling
link.

Coupling link
NOTE: It may be necessary to raise
the coupling link from inside the
device.

Figure 4 Position the coupling link C400

Figure 3 Align the top cover assembly C400

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-103 REP 19.2
REP 19.3 Exit Cover C400 REP 19.4 Top Right Cover C400
Parts List on PL 19.1A Parts List on PL 19.1B
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

WARNING WARNING
Do not touch the fuser while it is hot. Do not touch the fuser while it is hot.
1. Remove the top right cover, REP 19.4. 1. Open the rear cover assembly, PL 19.2A Item 10.
2. Remove the top left cover, REP 19.12. 2. Open the waste door assembly, PL 19.1B Item 35.
3. Remove the exit cover, Figure 1. 3. Remove the top right cover, Figure 1.

1
Remove 2 screws.

2
Remove the exit cover.
Rear

1
Remove the screw.

2
Slide the right top cover rearwards
to disengage the 2 tangs on the
side of the cover.

3
Front Pull the right top cover off the device.

Figure 1 Top right cover C400

Figure 1 Exit cover C400 Replacement

Replacement is the reverse of the removal procedure. Ensure the 2 tangs on the top right
Replacement
cover engage with the right side cover.
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 19.3, REP 19.4 4-104 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 19.5 Right Side Cover Assembly C400 6. Remove the right side cover assembly, Figure 1.

Parts List on PL 19.1B

1
Removal Remove the 6 screws.

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the top right cover, REP 19.4.
3. Remove the waste box lock, PL 6.1 Item 5.
4. Remove the waste box assembly, PL 8.1 Item 7.
5. Remove the front cover assembly, REP 19.1.

Front

4
Release the 2 bosses on the
2 rear of the cover, then remove
Release the 3 bosses on the right side cover assembly.
the front of the cover.
3
Release the 2 clips below the recessed grip,
simultaneously flex the front of the cover away
from the device.

Figure 1 Right side cover C400

Replacement
Secure the 2 clips on the bottom of the cover first, then engage the remaining bosses.
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-105 REP 19.5
REP 19.6 Front Cover Assembly C405 REP 19.7 Top Cover Assembly C405
Parts List on PL 19.1C Parts List on PL 19.1C
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the IOT 550 Cassette assembly, PL 9.1 Item 1.
2. Pull the bypass tray assembly out of the device, PL 13.3 Item 1.
WARNING
3. Remove the front cover assembly, Figure 1.
Do not touch the fuser while it is hot.
2 1. Remove the right upper inner cover assembly, REP 19.10.
Rotate the ends of the 2 front
straps 90 degrees, then
remove the straps from the
device.

Front
3
1 Flex the front cover assembly to release the
Open the front cover pivots pins on the cover from the device.
assembly.

Figure 1 Front cover C405

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 19.6, REP 19.7 4-106 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
2. Remove the top cover assembly, Figure 1. Replacement
NOTE: The coupling link can retract into the device. If necessary, use a suitable tool to hook
then raise the coupling ink from inside the device, Figure 3.
2
Disconnect top cover link 2 Replacement is the reverse of the removal procedure. Ensure the 3 location points on the left
from the coupling link. side of the top cover assembly and 3 location points on the right side of the top cover assembly
align correctly with the device, Figure 2.
Top cover link 2

Coupling link
Left inner side of the device Left side of the top cover assembly

B A

C B

1
Raise the top cover assembly.
Front

3
Remove the top cover
assembly.

Right side of the top cover assembly Right inner side of the device
Front

D D

E E
Figure 1 Top cover assembly C405
F F

Figure 2 Align the top cover assembly C405

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-107 REP 19.7
 REP 19.8 Exit Cover C405
Parts List on PL 19.1C
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Open the rear cover, PL 19.2B Item 15.
2. Remove the exit cover, Figure 1.

Hook

Hook
1
Slightly flex the exit
cover to release the
hooks, then remove
the exit cover.

Coupling link
NOTE: It may be necessary to raise
the coupling link from inside the
device.
Rear

Figure 3 Position the coupling link C405

Figure 1 Exit cover C405

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 19.7, REP 19.8 4-108 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 19.9 Upper Right Cover C405 Replacement
Replacement is the reverse of the removal procedure.
Parts List on PL 19.1D
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

WARNING
Do not touch the fuser while it is hot.
1. Remove the fuser assembly, REP 7.1.
2. Remove the waste box assembly, PL 8.1 Item 7.
3. Remove the waste box lock, PL 6.1 Item 5.
4. Remove the top cover assembly C405, REP 19.7.
5. Remove the upper right cover, Figure 1.

2
Release the hooks
and remove the
upper right cover
C405.

1
Remove 2 screws.

Front
Figure 1 Upper right cover C405

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-109 REP 19.9
REP 19.10 Inner Upper Right Cover C405 REP 19.11 Right Side Cover Assembly C405
Parts List on PL 19.1D Parts List on PL 19.1D
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

WARNING WARNING
Do not touch the fuser while it is hot. Do not touch the fuser while it is hot.
1. Remove the scanner, REP 50.4. 1. Remove the upper right cover C405, REP 19.9.
2. Remove the exit cover C405, REP 19.8.
3. Remove the right upper inner cover C405, Figure 1.

1
Remove the 2 screws.

2
Remove the inner upper
right cover.

Rear

Figure 1 Inner upper right cover C405

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 19.10, REP 19.11 4-110 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
2. Remove the right side cover assembly, Figure 1. REP 19.12 Top Left Cover C400
Parts List on PL 19.2A
1
Remove the 6 screws.
Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the UI bottom left cover, REP 1.5.
2. Open the rear cover assembly, PL 19.2A Item 10.
3. Remove the top left cover, Figure 1.

3
Pull the left top cover off the left
side cover assembly.

1
Front Remove the screw.

4
Release the 2 bosses on the
2 rear of the cover, then remove
Release the 3 bosses on the right side cover assembly.
the front of the cover.
3
Release the 2 clips below the recessed grip,
simultaneously flex the front of the cover away
from the device. 2
Slide the left top cover rearwards to
disengage the 2 tangs on the left
Figure 1 Right side cover C405 side cover assembly.

Replacement Figure 1 Top left cover removal C400

Secure the 2 clips on the bottom of the cover first, then engage the remaining bosses.
Replacement
Replacement is the reverse of the removal procedure.
Replacement is the reverse of the removal procedure. Ensure the 2 tangs on the top left cover
engage with the left side cover.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-111 REP 19.11, REP 19.12
REP 19.13 Rear Cover Assembly C400 REP 19.14 Left Side Cover Assembly C400
Parts List on PL 19.2A Parts List on PL 19.2A
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the CRU transfer roller assembly, REP 14.3. 1. Remove the top left cover, REP 19.12.
2. Remove the rear cover assembly, Figure 1. 2. Remove the front cover assembly, REP 19.1.
3. Prepare to remove the left side cover assembly, Figure 1.

2
Position the rear cover assembly
so the right and left rear cover
links can be released from their
keyed bosses.

1
Remove the rear cover
assembly, 4 screws.

Rear 2
Remove 2 screws.

1
Undo the captive screw then slide the ESS cover
rearwards.
Figure 1 Rear cover assembly C400
Figure 1 ESS cover C400
Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 19.13, REP 19.14 4-112 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
4. Remove the left side cover assembly, Figure 2. REP 19.15 IIT Left Outer Base C405
Parts List on PL 19.2B
1 Removal
Remove 4 rear
screws and 1 side
screw. WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the front cover assembly C405, REP 19.6.
2. Open the rear cover assembly, PL 19.2B Item 15.
3. Remove the IIT left outer base C405, Figure 1.

1
Release the rear hook.
Front

2
Remove the 2
5 front screws.
Release the 2 rear bosses,
then remove the right side
cover assembly.

3
Release the 2 front bosses.

4
Release the 2 clips below the recessed grip, simul-
taneously flex the front of the cover away from the 3 Front
device.
2 Remove the front hook and
Release the 2 lower remove the IIT left outer base.
hooks.
Figure 2 Remove the left side cover assembly C400

Replacement Figure 1 IIT Left outer base C405

Replacement is the reverse of the removal procedure.

Replacement
Replacement is the reverse of the removal procedure. Ensure the 2 tangs on the top left cover
engage with the left side cover.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-113 REP 19.14, REP 19.15
REP 19.16 Rear Cover Assembly C405 REP 19.17 Left Rear Lower Cover C405
Parts List on PL 19.2B Parts List on PL 19.2B
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the CRU transfer roller assembly, REP 14.3. 1. Open the rear cover assembly, PL 19.2B Item 15.
2. Remove the rear cover assembly, Figure 1. 2. Remove the left rear lower cover C405, Figure 1.

2
Position the rear cover assembly
so the right and left rear cover
links can be released from their
keyed bosses.

1
Remove the rear cover
assembly, 4 screws. 1
Release the boss.

Rear

2
Slide the left rear lower cover upwards
until the 2 clips are released.

Figure 1 Rear cover assembly C405 Figure 1 Left Rear lower cover C405

Replacement Replacement
Replacement is the reverse of the removal procedure. Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 19.16, REP 19.17 4-114 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 19.18 Left Side Cover Assembly C405 3. Remove the left side cover assembly, Figure 2.

Parts List on PL 19.2B

Removal

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the IIT left outer base, REP 19.15. 1
Remove the 4 rear
2. Prepare to remove the left side cover assembly, Figure 1. screws and 1 side
screw.

Front

2
Remove the 2
front screws.

3
Release the boss on the bottom
2 front of the left side cover assembly.
Remove 2 screws.
Rear
5 4
Release the bottom rear Release the 2 hooks below the recessed grip,
1 simultaneously flex the front of the cover away
boss, then remove the right
Undo the captive screw, then slide from the device.
side cover assembly.
the ESS cover rearwards.
Figure 2 Remove the left side cover assembly C405
Figure 1 ESS cover C405
Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-115 REP 19.18
Repairs and Adjustments February 2017 Launch Issue
REP 19.18 4-116 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 50.1 IIT and DADF Assemblies Replacement
Parts List on PL 50.1 Replacement is the reverse of the removal procedure. Ensure the FFC harness and the earth
cables are routed correctly, Figure 2.
Removal
If necessary perform the, ADJ 50.1 Scanner Cleaning Procedure.

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
1. Remove the scanner assembly, REP 50.4.
2. Remove the DADF assembly from the IIT assembly, Figure 1.

DADF assembly

3
Remove DADF assembly from the IIT
assembly.

IIT assembly

Hook

2 1
Figure 2 FFC Harness and earth cable routing
Release the hook, then remove the Release the hook on the rear of the left IIT cover,
left IIT cover cap in the direction of then remove the cover in the direction of the arrow.
the arrow.

Figure 1 Separate the IIT and DADF

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-117 REP 50.1
REP 50.2 Counter balance Assemblies REP 50.3 DADF Input Tray Assembly
Parts List on PL 50.1 Parts List on PL 50.1
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Remove the DADF assembly from the IIT assembly, REP 50.1. 1. Remove the DADF tray assembly, Figure 1.
2. Remove the counterbalance assemblies, Figure 1.

2
Flex the tray to release
the 2 bosses.

1
Open the upper feeder
assembly.

2 1
Remove the right Remove 4
counterbalance. screws.
Right
3
Remove 4 screws.

4
Remove the left counterbalance.

Figure 1 DADF input tray

Figure 1 DADF Counterbalances
Replacement
Replacement Replacement is the reverse of the removal procedure.
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 50.2, REP 50.3 4-118 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
REP 50.4 Scanner Assembly
Parts List on PL 50.1 4
Release the 4 clamps, then dis-
Removal engage the 2 FFC connectors
P/J1370 and P/J1371.

WARNING 3
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Remove 2 screws, and
tomer supply while performing tasks that do not need electricity. Electricity can cause release the earth cables
death or injury. Moving parts can cause injury.
2
Release the 2 clamps, then disconnect
PJ1377 and PJ1372.
WARNING
Do not touch the fuser while it is hot. 1
1. Remove the right side cover assembly C405, REP 19.11. P/J1370 P/J1372 Release the 2 clamps, then
disconnect P/J1374.
2. Remove the left side cover assembly C405, REP 19.18. P/J1371 P/J1374 P/J1377
3. Remove the scanner assembly, Figure 1.
Front 7
Remove the scanner assembly.

6
Remove 8 screws.

5
Remove the IIT
bottom base cap.

Figure 1 Scanner assembly

Replacement
Replacement is the reverse of the removal procedure.

If necessary perform the, ADJ 50.1 Scanner Cleaning Procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-119 REP 50.4
REP 50.5 DADF Actuator REP 50.6 DADF Feed Roll Kit
Parts List on PL 50.1 Parts List on PL 50.1
Removal Removal

WARNING WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Open the upper feeder assembly. 1. Remove the DADF feeder roll, Figure 1.
2. Remove the DADF actuator, Figure 1.

2
Flex the DADF actuator
to release the 2 bosses.

3
Remove the
DADF feeder roll.

Right

1
Open the upper
feeder assembly.
Right

2
Rotate the 2 hooks on the feeder
1 roll shaft to release the bosses.
Open the upper feeder assembly.
Figure 1 DADF feed roll
Figure 1 DADF actuator

Replacement
Replacement is the reverse of the removal procedure.

Repairs and Adjustments February 2017 Launch Issue

REP 50.5, REP 50.6 4-120 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
2. Remove the DADF separator, Figure 2.

1
Remove the separator cover assembly
in the direction of the arrow.

2
Remove the DADF separator spring.

Right

Figure 2 Remove the separation cover

Replacement
Replacement is the reverse of the removal procedure.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-121 REP 50.6
Repairs and Adjustments February 2017 Launch Issue
REP 50.6 4-122 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
ADJ 1.1 Altitude Setting Adjustment
Purpose
Print quality varies with barometric pressure. Since the barometric pressure decreases as the
altitude increases, altitude can affect the print quality. To optimize print quality for your location,
select an altitude setting to match the location by entering Service Mode and editing NVM
using a specific Chain-Link code.

Adjustment
1. Enter diagnostics, dC131.
2. Enter the Chain-Link code 746-515.
3. Referring to Table 1, set the NVM value to 1, 2, 3, 4, 5, 6, or 7, corresponding to which-
ever is closest to your altitude in meters. The default setting is 0. Use only the NVM val-
ues listed in Table 1.

Table 1 NVM values for altitude adjustment

Altitude NVM Value
0m 0 (default)
500 m 1
1000 m 2
1500 m 3
2000 m 4
2500 m 5
3000 m 6
3500 m 7

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-123 ADJ 1.1
Repairs and Adjustments February 2017 Launch Issue
ADJ 1.1 4-124 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
ADJ 2.1 Laser Lens Cleaning 3. Remove the lens cleaner assembly from inside the printer, Figure 1.

Parts List on PL 2.1

Purpose
This procedure explains how to clean the laser lenses which can help fix problems with prints
that have voids or light streaks through one or more color. Refer to GP 33 for general cleaning
precautions.

Adjustment

WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

CAUTION
If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some
toner remains on your clothes, use cool water, not hot, to rinse off the toner. If toner gets on
your skin, wash it off with cool water and a mild soap. If you get toner in your eyes, wash it out
immediately with cool water then consult a doctor

CAUTION Locate, then remove the lens

To avoid toner spills or malfunction, do not lay the waste box assembly on its side. cleaner assembly.
1. Remove the waste box assembly, PL 8.1 Item 7.
2. Place the removed waste box assembly on a level surface.

Figure 1 Len cleaner assembly

4. Insert the lens cleaner assembly into the cleaning hole of one of the 4 CRU xerographic
development assemblies until it clicks, Figure 2.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-125 ADJ 2.1
5. Slide the lens cleaner assemble back to front, it’s full extent, inside the CRU xerographic
development assembly, 2 or more times, Figure 2.

Figure 2 Cleaning the lenses

6. Perform step 4 and 5 on the other three CRU xerographic development assemblies.
7. Return the lens cleaner assembly to its original location.
8. Re-install the waste box assembly.
If directed to this procedure from an image quality RAP, click the following link to return to IQ9
Vertical Blanks (line, band, spots).

Repairs and Adjustments February 2017 Launch Issue

ADJ 2.1 4-126 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
ADJ 5.1 Color Registration Adjustment 9. On the print sample; align a straight edge through the middle of the white zone in each of
the PY, PM, and PC charts. Circle the number at the end of each chart that represents the
Purpose middle of the white zone. An example is shown in Figure 2.
Adjusts the color registration after the printer is moved, or after replacing a toner cartridge, or if
there are printer output problems such as blurry or hazy prints, or prints with color halos.

Adjustment
Adjusting the Color Registration is accomplished in two ways:

• Performing an Automatic Color Registration Adjustment, refer to Principles of Operation

Color Registration Control.
• Performing a Manual Color Registration Adjustment, by printing a Color Registration
Chart and adjusting registration based on output results.
Performing an Automatic Color Registration Adjustment
To run automatic color registration adjustment:
1. At the device user interface, enter service mode, GP 1.
2. Touch Device.
3. Touch Support.
4. Select Color Registration - Automatic, touch Start.
The printer runs while it performs the Auto Registration routine.
Performing a Manual Color Registration Adjustment
To perform a color registration adjustment:
1. At the printer control panel, enter service mode, GP 1.
2. Load the MSI tray with A4 or 8.5”x11” paper, then as necessary follow the on screen tray
setting instructions. Note the device on screen instructions refer to the MSI tray as Tray 5.
3. Touch Device.
4. Touch Support.
5. Select Color Registration-Manual, then touch Start.
6. Touch Print Sample.
7. On the print sample; starting with the left side calibration lines LY, LM, and LC, circle the
line in each group where the color bar aligns with the adjacent black bars, Figure 1. Figure 2 Middle of the white zones

10. Touch the fields on the touch screen to enter values for each LY, LM, and LC, use - and +
to adjust the value to what you circled in step 7.
11. Touch the fields on the touch screen to enter values for each RY, RM, and RC, use - and
+ to adjust the value to what you circled in step 8.
12. Touch the fields on the touch screen to enter values for each PY, PM, and PC fields, use -
and + to adjust the value to what you circled in step 9.
13. Touch Adjust (top right corner).
14. If necessary, then repeat the procedure until the color registration is corrected.
15. Touch close.

Figure 1 Aligned calibration lines

8. On the print sample; repeat the process for the right side calibration lines, RY, RM, and
RC.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-127 ADJ 5.1
ADJ 5.2 Color Calibration ADJ 5.3 Image Position
Purpose Purpose
Adjusts the color calibration to correct color appearance or for composite grays that look neu- Perform Image Position to adjust the placement of the printed image on the page. The adjust-
tral. ment allows you to position the lead and side margins on both the front side and back sides of
the paper, for each installed paper tray.
Adjustment Adjustment
1. At the device user interface, enter service mode, GP 1.
1. At the device user interface, enter service mode GP 1, steps 1 to 3.
2. Touch Device.
2. Touch Device.
3. Touch Support. 3. Touch Support.
4. Touch Support Pages. 4. Touch Image Position.
5. Touch Color Calibration. 5. Touch the fields on the touch screen in order to make selections as necessary for the reg-
6. Touch the fields on the touch screen to make selections for Screen Type, Target and istration print:
Paper Supply as necessary. • Touch Paper Supply.
7. Touch Start. The device will print a Printing Calibration Chart.
• Touch the desired tray.
8. Follow the on screen instructions, then touch Continue.
6. If your printer has automatic 2-sided printing, select the sides that you want to optimize:
• To select a sample registration page for adjusting side 1, touch Adjusted Side, then
touch Side 1.
• To select a sample registration page for adjusting both sides, touch Adjusted Side,
then touch Side 2.
7. Specify the consecutive number of sample pages to print:
a. Touch Print Settings.
b. To increase or decrease the number of sample pages, for Quantity, touch Plus (+) or
Minus (-), then touch OK.
8. Touch Print Sample.
9. When printing is completed, touch Close.
NOTE: For identification, a single dot is printed on Side 1, and two dots are printed on Side 2.

10. Record the image position on the sample pages, use a ruler to measure the distance of
the printed image from the bottom and left edges.
11. Select the paper side for adjustment:
a. For adjusting Side 1, touch Adjusted Side, then touch Side 1.
b. For adjusting Side 2, touch Adjusted Side, then touch Side 2.
12. To adjust the registration, touch Lead/Side Registration:
a. To adjust the side-to-side registration, for Side Registration, touch Plus (+) or Minus
(-).
b. To adjust the top-to-bottom registration, for Lead Registration, touch Plus (+) or
Minus (-).
13. For reference, position the Sample pages so that Side-1 or Side-2 dots are at the bottom
of the page.
• For Lead Registration, a positive value shifts the image down the page.
• For Side Registration, a positive value shifts the image to the left.
The shift in image position can be calculated by measuring the distance of the printed
image from the bottom and left edges and making a comparison with original sample
pages.
14. If necessary repeat step12 and step13.

Repairs and Adjustments February 2017 Launch Issue

ADJ 5.2, ADJ 5.3 4-128 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
ADJ 6.1 Color Toner Density Sensors Cleaning ADJ 6.2 Transfer Belt Offset Adjustment
Parts List on PL 6.1 Purpose
Purpose Transfer belt offset needs adjustment only in cases where the transfer roller bias adjustment
ADJ 6.3 has reached its limit, without resolving the problem concerning the transfer of toner
This procedure explains how to clean the color toner density (CTD) sensor which can help fix
from the transfer belt to the paper.
problems with prints that have voids or light streaks through one or more color. Refer to GP 33
for general cleaning precautions.
Adjustment
Adjustment Adjusting the transfer belt offset for black (K) or color (Y, M, C) is accomplished by adjustment
of NVM values using a specific Chain-Link code, Table 1.

WARNING Editing NVM Values in Service Mode

Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus- To adjust the Transfer Belt Offset:
tomer supply while performing tasks that do not need electricity. Electricity can cause
1. Enter dC131 NVM Read/Write.
death or injury. Moving parts can cause injury.
2. Enter the Chain-Link code (refer to Table 1) for either K or YMC Offset.

WARNING Table 1 Chain-Link codes for offset adjustment

Keep toner away from the skin, eyes and mouth. If toner gets onto the skin, or into the Parameter Range Default Chain Link Code
eyes, immediately wash the toner off. If toner is inhaled or swallowed, immediately con- K Offset 1~16 6 746-516
sult a doctor.
YMC Offset 1~16 6 746-517

CAUTION
If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some
CAUTION
toner remains on your clothes, use cool water, not hot, to rinse off the toner.
In the following step, do not use values higher than 16.
1. Remove the transfer belt, REP 6.3.
3. Adjust the value up or down as necessary to a value with the range 1-16. The default set-
2. Clean the color toner density (CTD) sensor, Figure 1.
ting is 6.
4. Touch Change, then touch OK.

Use a dry cotton swab to

clean the CTD sensor.
Figure 1 CTD sensor cleaning

3. Replace the transfer belt assembly, REP 6.3.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-129 ADJ 6.1, ADJ 6.2
ADJ 6.3 Transfer Roller Bias Adjustment
Purpose
The bias voltage applied to the transfer roller, PL 14.1 Item 2 (BTR2) controls how the toner
transfers from the transfer belt assembly, PL 6.1 Item 1 to the paper. If the bias voltage is too
low, the toner does not transfer correctly, producing light colors and white spots. If the bias
voltage is too high, the image can become mottled.

Adjustment
Adjusting the transfer roller bias is is accomplished by adjustment of NVM values using a spe-
cific Chain-Link code.

Editing NVM Values in Service Mode

To adjust the Transfer Roller bias by editing NVM values:
1. Identify the paper type that is producing symptoms of mis-adjusted bias, Table 1.
2. Enter dC131 NVM Read/Write.
3. Enter the Chain-Link code for the paper identified in step 1. Refer to Table 1 for the appro-
priate Chain-Link code.

Table 1 Chain-Link codes for paper type adjustment

Parameter Paper Type Range Initial Chain Link Code
Plain Paper-L Hole-Punched or Colored 1~16 6 746-500
Plain Paper-H Plain 1~16 6 746-501
Recycled Recycled 1~16 6 746-503
Heavier Paper-L Special or Heavyweight Cardstock 1~16 6 746-504
Heavier Paper-H Special or Heavyweight Cardstock 1~16 6 746-505
Coated Paper-M Lightweight Glossy Cardstock 1~16 6 746-512
Coated Paper-H Heavyweight Glossy Cardstock 1~16 6 746-513
Envelope Envelope 1~16 6 746-509
Label-H Labels 1~16 6 746-507

CAUTION
In the following step, do not use values higher than 16.
4. Adjust the value up or down as necessary to a value with the range 1-16. The default set-
ting is 6.
5. Touch Change, then touch OK. If the fault persists Perform ADJ 6.2.

Repairs and Adjustments February 2017 Launch Issue

ADJ 6.3 4-130 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
ADJ 7.1 Fuser Adjustment
Purpose
The fuser assembly, PL 7.1 Item 1 uses heat and pressure to bond the toner image to the
paper. For optimal print quality, the device automatically adjusts the temperature of the fuser
when you change the paper type. Because of differences in paper construction and thickness,
the adjustment made by the device is not enough or is too much for all paper types. If the fuser
assembly temperature is too low, the toner will not correctly bond to the paper. If the fuser
assembly is too hot, the paper can curl.

Adjustment
Changing the fuser assembly temperature for a particular paper type is accomplished by
adjustment of NVM values using a specific Chain-Link code, Table 1.

Editing NVM Values in diagnostics

To adjust the fuser temperature by editing NVM values:
1. Identify the paper type for which you need to adjust the fuser temperature, Refer to Table
1.
2. Enter dC131 NVM Read/Write.
3. Enter the Chain-Link code for the paper identified. Refer to Table 1 for the appropriate
Chain-Link code.
4. Adjust the value up or down as necessary using one of the following settings:
-9, -6, -3, 0 (default), +3, +6, +9.
The value of the setting raises (if positive) or lowers (if negative) the fuser temperature for
the specified paper type and printer speed. For example, entering +3 will raise the tem-
perature by three degrees celsius.

Table 1 Paper type chain-link codes for fuser temperature adjustment

Media Name Media Mode Chain Link Code Default
Plain Plain-H 744-016 0
Special Heavier-L 744-017 0
Hole Punched Plain-L 744-018 0
Colored Plain-L 744-019 0
Lightweight Cardstock Heavier-L 744-036 0
Heavyweight Cardstock Heavier-H 744-037 0
Labels Label-H 744-039 0
Envelope Envelope 744-041 0
Lightweight Glossy Cardstock Coated-M 744-044 0
Heavyweight Glossy Cardstock Coated-H 744-045 0

5. Touch Change, then touch OK.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-131 ADJ 7.1
Repairs and Adjustments February 2017 Launch Issue
ADJ 7.1 4-132 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
ADJ 50.1 Scanner Cleaning Procedure 2. Prepare to clean the white reference strip of the side 2 scanner, Figure 2.

Parts List on PL 50.1

Purpose
To clean the scanner assembly ensuring optimum image quality.

Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.

CAUTION
When cleaning this product, only use the designated cleaning materials. Other cleaning mate-
rials may result in poor performance of the product. To prevent fires and explosions never use
Pull the tab to open the DADF chute cover,
aerosol cleaners. then hold it open.
1. Open the document cover. Inspect the document glass, CVT glass and white strip. If nec-
essary, clean them as follows
Clean the document glass, CVT glass, platen cushion and white reference strip using a Figure 2 Open the DADF chute
lint-free cloth or paper towel dampened with water, then wipe with a dry lint-free cloth or
paper towel until they are completely dry, Figure 1. 3. Clean the surface of the white reference strip, Figure 3.

White reference strip

Platen cushion

Clean the surface of the white reference strip, mirrored glass and the
Document glass rollers using a lint-free cloth dampened with water, then with a lint-free
cloth wipe until the parts are completely dry.
CVT glass

Figure 1 Document glass Figure 3 Side 2 scanner cleaning

4. Gently close the DADF chute cover, then the document cover.

Launch Issue February 2017 Repairs and Adjustments

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 4-133 ADJ 50.1
ADJ 50.2 Scan Color Consistency
Purpose
This procedure prints a calibration chart with color values that the device uses to make self
adjustments in order to preserve color consistency.

Adjustment
1. At the device user interface, enter service mode, GP 1.
2. Touch Device.
3. Touch Support.
4. Touch Scan Color Consistency.
5. Follow the on screen instructions.
6. Touch Start. The device will print a Printing Calibration Chart.
7. Follow the on screen instructions, then touch Start.

Repairs and Adjustments February 2017 Launch Issue

ADJ 50.2 4-134 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 5 Parts Lists
PL 1 - UI PL 18 - Electrical
PL 1.1A UI - C400 ........................................................................................................... 5-3 PL 18.1 Electrical (Front/Right) ....................................................................................... 5-25
PL 1.1B UI - C405 ........................................................................................................... 5-4 PL 18.2 Electrical (Rear/Left) .......................................................................................... 5-26
PL 1.2A UI - C400 ........................................................................................................... 5-5 PL 18.3 Electrical ............................................................................................................ 5-27
PL 1.2B UI - C405 ........................................................................................................... 5-6
PL 19.1 - Covers
PL 2 - ROS PL 19.1A Covers - C400 (1 of 2) ..................................................................................... 5-28
PL 2.1 ROS ..................................................................................................................... 5-7 PL 19.1B Covers - C400 (2 of 2) ..................................................................................... 5-29
PL 19.1C Covers - C405 (1 of 2)..................................................................................... 5-30
PL 3 - Main Drives PL 19.1D Covers - C405 (2 of 2)..................................................................................... 5-31
PL 3.1 Drive .................................................................................................................... 5-8
PL 19.2 - Cover
PL 4 - NOHAD PL 19.2A Covers - C400 ................................................................................................. 5-32
PL 4.1 NOHAD ................................................................................................................ 5-9 PL 19.2B Covers - C405 ................................................................................................. 5-33
PL 5 - Dispenser PL 50 - IIT/DADF
PL 5.1 Dispenser............................................................................................................. 5-10 PL 50.1 IIT/DADF ............................................................................................................ 5-34
PL 6 - Transfer
PL 6.1 Transfer ............................................................................................................... 5-11

PL 7 - Fusing
PL 7.1 Fuser.................................................................................................................... 5-12

PL 8 - Xerographics
PL 8.1 Xerographics........................................................................................................ 5-13

PL 9 - Tray
PL 9.1 Tray...................................................................................................................... 5-14

PL 10 - Option Feeder
PL 10.1 Option Feeder (1 of 3) ....................................................................................... 5-15
PL 10.2 Option Feeder (2 of 3) ....................................................................................... 5-16
PL 10.3 Option Feeder (3 of 3) ....................................................................................... 5-17

PL 13 - MSI
PL 13.1 MSI (1 of 3) ........................................................................................................ 5-18
PL 13.2 MSI (2 of 3) ........................................................................................................ 5-19
PL 13.3 MSI (3 of 3) ........................................................................................................ 5-20

PL 14 - Duplex
PL 14.1 Duplex................................................................................................................ 5-21

PL 15 - Registration/Feeder
PL 15.1 Registration/Feeder (1 of 2)............................................................................... 5-22
PL 15.2 Registration/Feeder (2 of 2)............................................................................... 5-23

PL 17 - Exit
PL 17.1 Exit..................................................................................................................... 5-24

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-1
Parts Lists February 2017 Launch Issue
5-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 1.1A UI - C400
Item Part Description
1 952K38400 UI harness assembly C400 (REP
1.1)
2 – Speaker harness (Not Spared)
3 822E32001 UI access door
4 948K14383 UI console assembly C400 (REP
1.2)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-3 PL 1.1A
PL 1.1B UI - C405
Item Part Description
1 952K37240 UI harness assembly C405 (REP
1.4)
2 – UI Speaker (Not Spared)
3 822E32001 UI access door
4 948K14383 UI console assembly C405 (REP
1.3)

Parts Lists February 2017 Launch Issue

PL 1.1B 5-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 1.2A UI - C400
Item Part Description
1 – UI top cover (Not Spared)
2 822E29781 UI bottom left cover (REP 1.5)
3 – UI bottom right cover (Not Spared)
(REP 1.6)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-5 PL 1.2A
PL 1.2B UI - C405
Item Part Description
1 822E31951 ICCR top cover
2 – ICCR inner cover (Not Spared)
3 – UI base top cover (Not Spared)
4 – Bottom plate (P/O PL 1.2B Item 99)
5 – UI bottom base cover (P/O PL 1.2B
Item 99)
6 – ICCR USB harness assembly (Not
Spared) (REP 1.4)
7 – Not Used
8 – Not Used
9 – Not Used
10 822E34292 IIT front cover
11 – IIT front under cover (Not Spared)
99 607K03890 UI bottom base kit

Parts Lists February 2017 Launch Issue

PL 1.2B 5-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 2.1 ROS
Item Part Description
1 062K24635 ROS assembly (REP 2.1)
2 – Video harness assembly (P/O PL
2.1 Item 1)
3 – ROS sub assembly (P/O PL 2.1
Item 1)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-7 PL 2.1
PL 3.1 Drive
Item Part Description
1 007K98851 Main drive assembly (REP 3.1)
2 007K17963 Waste drive assembly (REP 3.2)
3 – Waste gear 2 (P/O PL 3.1 Item 8)
4 – Waste bearing 1 (P/O PL 3.1 Item
9)
5 – Drive shaft (P/O PL 3.1 Item 8)
6 – Waste bearing 2 (P/O PL 3.1 Item
9)
7 – Waste gear 3 (P/O PL 3.1 Item 8)
8 007K17971 Drive shaft assembly (REP 3.3)
9 604K90781 Waste bearing kit

Parts Lists February 2017 Launch Issue

PL 3.1 5-8 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 4.1 NOHAD
Item Part Description
1 – Frame duct (Not Spared)
2 – Base duct (Not Spared)
3 – Latch spring (P/O PL 4.1 Item 97)
4 – Right rear latch (P/O PL 4.1 Item
99) (REP 4.3)
5 – Left latch bracket (Not Spared)
6 – S3 rear frame (Not Spared)
7 – Right interlock belt actuator (Not
Spared)
8 – Interlock belt holder (Not Spared)
9 – Interlock belt spring (Not Spared)
10 – Interlock belt actuator (Not Spared)
11 – Waste sensor cover (Not Spared)
12 – Fan screw (not shown) (Not
Spared)
13 127E86480 Main fan (REP 4.1)
14 – Rear foot (P/O PL 4.1 Item 98)
15 – Front base foot (P/O PL 4.1 Item
98)
16 – Foot (P/O PL 4.1 Item 98)
17 930W00511 Toner full sensor (REP 4.2)
18 – Left rear latch (P/O PL 4.1 Item 97)
97 604K73980 Left rear latch
98 607K00880 Foot assembly (Kit contains Rear
Foot, 3 Front Foot Base and 3 Foot)
99 604K76350 Right rear latch

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-9 PL 4.1
PL 5.1 Dispenser
Item Part Description
1 127K64252 Upper dispenser motor assembly
(REP 5.1)
2 127K64260 Dispenser motor (REP 5.2)
3 – Gear motor assembly (P/O PL 5.1
Item 1)
4 094K93433 Dispenser assembly - Y (REP 5.3)
5 094K93423 Dispenser assembly - M (REP 5.3)
6 094K93413 Dispenser assembly - C (REP 5.3)
7 094K93403 Dispenser assembly - K (REP 5.3)
8 – Toner cartridge - Y (variants below)
– 106R03529 Extra high capacity (XE)
– 106R03533 Extra high capacity (DMO)
– 106R03525 Extra high capacity (NA)
– 106R03521 High capacity (DMO)
– 106R03517 High capacity (XE)
– 106R03509 Standard capacity (DMO)
– 106R03537 Metered (WW)
– 106R03513 High capacity (NA)
– 106R03501 Standard capacity (NA/XE)
9 – Toner cartridge - M (variants below)
– 106R03539 Metered (WW)
– 106R03515 High capacity (NA)
– 106R03527 Extra high capacity (NA)
– 106R03523 High capacity (DMO)
– 106R03531 Extra high capacity (XE)
– 106R03535 Extra high capacity (DMO)
– 106R03511 Standard capacity (DMO)
– 106R03519 High capacity (XE)
– 106R03503 Standard capacity (NA/XE)
10 – Toner cartridge - C (variants below)
– 106R03526 Extra high capacity (NA)
– 106R03502 Standard capacity (NA/XE)
– 106R03522 High capacity (DMO)
– 106R03518 High capacity (XE)
– 106R03514 High capacity (NA)
– 106R03510 Standard capacity (DMO)
– 106R03538 Metered (WW)
– 106R03534 Extra high capacity (DMO)
– 106R03530 Extra high capacity (XE)
11 – Toner cartridge - K (variants below)
– 106R03532 Extra high capacity (DMO)
– 106R03516 High capacity (XE)
– 106R03508 Standard capacity (DMO)
– 106R03524 Extra high capacity (NA)
– 106R03520 High capacity (DMO)
– 106R03536 Metered (WW)
– 106R03512 High capacity (NA)
– 106R03500 Standard capacity (NA/XE)
– 106R03528 Extra high capacity (XE)

Parts Lists February 2017 Launch Issue

PL 5.1 5-10 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 6.1 Transfer
Item Part Description
1 – Transfer belt assembly (P/O PL 6.1
Item 97) (REP 6.3)
2 – Transfer front latch (P/O PL 6.1
Item 6)
3 – Transfer front right spring (Not
Spared)
4 – Coupling actuator (Not Spared)
5 803E15100 Waste box lock
6 032K07422 Left transfer belt guide assembly
(REP 6.1)
7 – Housing (P/O PL 6.1 Item 98)
8 – Transfer latch spring (P/O PL 6.1
Item 6)
9 – Transfer rear right spring (P/O PL
6.1 Item 98)
10 – Transfer latch plate (P/O PL 6.1
Item 98)
11 – Transfer right latch arm (P/O PL 6.1
Item 98)
12 – Color toner density (CTD) right
guide (Not Spared)
13 809E96300 Color toner density (CTD) spring
(REP 6.2)
14 130K77830 Color toner density (CTD) sensor
assembly (REP 6.2)
15 – Dowel pin (P/O PL 6.1 Item 99)
16 – Coupling shaft (P/O PL 6.1 Item 99)
17 – Tansfer retract coupling (P/O PL
6.1 Item 99)
18 – Coupling spring (P/O PL 6.1 Item
99)
19 – Transfer harness cover (Not
Spared)
20 – Left belt guide (P/O PL 6.1 Item 6)
21 – Transfer front left spring (ACO) (P/
O PL 6.1 Item 6)
22 – Transfer rear left spring (P/O PL 6.1
Item 6)
23 – Transfer left latch housing (P/O PL
6.1 Item 6)
24 – Transfer left latch arm (P/O PL 6.1
Item 6)
25 – Not used
26 – Spring (P/O PL 6.1 Item 6)
97 604K77533 Transfer belt assembly (see NOTE)
98 604K76280 Transfer belt right latch kit (REP
6.4)
99 604K76290 Coupling kit (REP 6.5)
NOTE: HFSI. To reset the HFSI count, refer to dC135

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-11 PL 6.1
PL 7.1 Fuser
Item Part Description
1 – Fuser assembly (Part number not
available at time of publication)
(REP 7.1)
2 – Not used
3 – Not used
4 – Not used
5 – Harness assembly (Not Spared)

Parts Lists February 2017 Launch Issue

PL 7.1 5-12 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 8.1 Xerographics
Item Part Description
1 019K12700 Transfer CRUM connector
assembly (REP 8.1)
2 – CRU xerographic development
assembly - Y (P/O PL 8.1 Item 95)
3 – CRU xerographic development
assembly - M (P/O PL 8.1 Item 96)
4 – CRU Xerographic Development
assembly - C (P/O PL 8.1 Item 97)
5 – CRU Xerographic Development
assembly - K (P/O PL 8.1 Item 98)
6 042K94440 Lens cleaner assembly
7 – Waste box assembly (Not Spared)
8 – CRUM xerographic harness
assembly (Not Spared)
9 – Cleaner assembly base (P/O PL
8.1 Item 6)
10 – Cleaner rod (P/O PL 8.1 Item 6)
95 604K77585 CRU Xerographic development
assembly (imaging unit) - Y, (See
NOTE)
96 604K77575 CRU Xerographic development
assembly (imaging unit) - M, (See
NOTE)
97 604K77565 CRU Xerographic development
assembly (imaging unit) - C, (See
NOTE)
98 604K77555 CRU Xerographic development
assembly (imaging unit), (See
NOTE)
99 – Cleaner assembly base

NOTE: HFSI. To reset the HFSI count, refer to dC135.

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-13 PL 8.1
PL 9.1 Tray
Item Part Description
1 050K66497 IOT 550 cassette assembly
2 – Bottom plate assembly (P/O PL 9.1
Item 1)
3 – Cassette retard holder assembly
(P/O PL 9.1 Item 97) (REP 9.1)
4 – Retard roller assembly (P/O PL 9.1
Item 3) (See NOTE)
5 – Retard friction clutch (P/O PL 9.1
Item 3)
6 – Cassette retard shaft (P/O PL 9.1
Item 3)
7 – Cassette retard holder (P/O PL 9.1
Item 3)
8 – Left side guide assembly (P/O PL
9.1 Item 1)
9 – Right side guide assembly (P/O PL
9.1 Item 1)
10 – Pinion gear (P/O PL 9.1 Item 1)
11 – Bottom lock cover (P/O PL 9.1 Item
1)
12 – Bottom lock rack (P/O PL 9.1 Item
1)
13 – Bottom lock pinion gear (P/O PL
9.1 Item 1)
14 – Bottom lock lever gear (P/O PL 9.1
Item 1)
15 – Bottom lock lever (P/O PL 9.1 Item
1)
16 – Bottom lock gear (P/O PL 9.1 Item
1)
17 – Bottom lock spring (P/O PL 9.1
Item 1)
18 – Lock spring (P/O PL 9.1 Item 1)
19 – Left lock actuator (P/O PL 9.1 Item
1)
20 – Not used
21 – Upper bottom spring (P/O PL 9.1
Item 1)
22 – MSI retard spring holder (P/O PL
9.1 Item 1)
23 – Cassette retard spring (P/O PL 9.1
Item 1)
24 – Upper lift rack (P/O PL 9.1 Item 1)
25 – Base housing (P/O PL 9.1 Item 1)
26 – End extension lever (P/O PL 9.1
Item 1)
27 – End guide assembly (P/O PL 9.1
Item 1)
28 – End housing (P/O PL 9.1 Item 1)
29 – Not used
30 – Cassette handle (P/O PL 9.1 Item
1)
96 675K47673 Feed roller assembly (Kit Contains
3 Feed Roller assembly and
Instruction) (REP 9.1)
97 604K77661 Cassette retard holder assembly
(Kit Contains Cassette Retard
Holder assembly and Instruction)
(REP 9.1)
NOTE: HFSI. To reset the HFSI count, refer to dC135.

Parts Lists February 2017 Launch Issue

PL 9.1 5-14 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 10.1 Option Feeder (1 of 3)
Item Part Description
1 604K77500 Optional 550-sheet feeder (REP
10.1)
2 – 550 Option left side cover (P/O PL
10.1 Item 1) (REP 10.2)
3 – Not used
4 – Not used
5 – 550 Option right side cover (P/O PL
10.1 Item 1)
6 803E10840 550 Option cassette stopper
7 – Foot assembly (P/O PL 10.1 Item
1)
8 005K83210 550 Option feed clutch assembly
(REP 10.3)
9 007K18020 550 Option drive assembly (REP
10.4)
10 960K62140 550 Option feeder PWBA (REP
10.5)
11 110K16610 550 Option size switch assembly
(REP 10.6)
12 – Not used
13 – 550 Option drawer1 feeder harness
(P/O PL 10.1 Item 1)
14 – C2 size harness assembly (P/O PL
10.1 Item 1)
15 – C2 turn harness assembly (P/O PL
10.1 Item 1)
16 – Feeder motor harness assembly
(P/O PL 10.1 Item 1)
17 – Joint screw (Not Spared)
18 – Front base foot (P/O PL 10.1 Item
1)
19 – Foot (P/O PL 10.1 Item 1)
20 – Rear foot (Not Spared)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-15 PL 10.1
PL 10.2 Option Feeder (2 of 3)
Item Part Description
1 059K71760 550 Option main feed assembly
(REP 10.7)
2 – 550 Option registration clutch
assembly (P/O PL 10.2 Item 1)
(REP 10.8)
3 675K47673 550 Option feed roller assembly
(REP 10.9) (See NOTE)
4 – 550 Option feeder gear (P/O PL
10.2 Item 1)
5 – Nudger spring bracket (P/O PL 10.2
Item 1)
6 – Sub feeder assembly (P/O PL 10.2
Item 1)

NOTE: HFSI. To reset the HFSI count, refer to dC135.

Parts Lists February 2017 Launch Issue

PL 10.2 5-16 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 10.3 Option Feeder (3 of 3)
Item Part Description
1 050K66517 550 Option cassette assembly
2 – Bottom plate assembly (P/O PL
10.3 Item 1)
3 – Cassette retard holder assembly
(P/O PL 10.3 Item 1)
4 – Retard roller assembly (P/O PL
10.3 Item 3)
5 – Retard friction clutch (P/O PL 10.3
Item 3)
6 – Cassette retard shaft (P/O PL 10.3
Item 3)
7 – Cassette retard holder (P/O PL
10.3 Item 3)
8 – Left side guide assembly (P/O PL
10.3 Item 1)
9 – Right side guide assembly (P/O PL
10.3 Item 1)
10 – Pinion gear (P/O PL 10.3 Item 1)
11 – Bottom lock cover (P/O PL 10.3
Item 1)
12 – Bottom lock rack (P/O PL 10.3 Item
1)
13 – Bottom lock pinion gear (P/O PL
10.3 Item 1)
14 – Bottom lock lever gear (P/O PL
10.3 Item 1)
15 – Bottom lock lever (P/O PL 10.3
Item 1)
16 – Bottom lock gear (P/O PL 10.3 Item
1)
17 – Bottom lock spring (P/O PL 10.3
Item 1)
18 – Lock spring (P/O PL 10.3 Item 1)
19 – Left lock actuator (P/O PL 10.3 Item
1)
20 – Size actuator (P/O PL 10.3 Item 1)
21 – Upper bottom spring (P/O PL 10.3
Item 1)
22 – MSI retard spring holder (P/O PL
10.3 Item 1)
23 – Cassette retard spring (P/O PL 10.3
Item 1)
24 – Upper lift rack (P/O PL 10.3 Item 1)
25 – Base housing (P/O PL 10.3 Item 1)
26 – End extension lever (P/O PL 10.3
Item 1)
27 – End guide assembly (P/O PL 10.3
Item 1)
28 – End housing (P/O PL 10.3 Item 1)
29 – Size slot plate (P/O PL 10.3 Item 1)
30 – Cassette handle (P/O PL 10.3 Item
1)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-17 PL 10.3
PL 13.1 MSI (1 of 3)
Item Part Description
1 – Duplex bearing (P/O PL 13.1 Item
98)
2 – TA1 roller assembly (P/O PL 13.1
Item 98) (REP 13.1)
3 – TA2 roller assembly (P/O PL 13.1
Item 99) (REP 13.2)
4 – TA1 gear (P/O PL 13.1 Item 99)
5 – TA2 spacer (P/O PL 13.1 Item 99)
6 – Bearing TA (P/O PL 13.1 Item 98)
7 – Turn gear (P/O PL 13.1 Item 98)
8 – MSI right guide (Not Spared)
9 – MSI left guide (Not Spared)
98 604K73890 TA1 roller assembly kit
99 604K73900 TA2 roller assembly kit

Parts Lists February 2017 Launch Issue

PL 13.1 5-18 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 13.2 MSI (2 of 3)
Item Part Description
1 801K47623 MSI tray frame assembly (REP
13.3)
2 – MSI frame (P/O PL 13.2 Item 1)
3 – MSI no paper sensor bracket (P/O
PL 13.2 Item 1)
4 930W00123 MSI no paper sensor, (P212) (REP
13.4). MSI tray detect sensor,
(P211) (REP 13.5).
5 – MSI harness assembly (P/O PL
13.2 Item 1)
6 – MSI harness guide (P/O PL 13.2
Item 1)
7 – Feed spring (P/O PL 13.2 Item 99)
8 – MSI feed gear (P/O PL 13.2 Item
99)
9 – MSI feed solenoid (P/O PL 13.2
Item 99) (REP 13.8)
10 059K78701 MSI tray feed roller assembly (REP
13.6) (See NOTE)
11 – MSI left cam (P/O PL 13.2 Item 98)
12 – Core roller (P/O PL 13.2 Item 98)
13 – Feed holder (P/O PL 13.2 Item 98)
14 – MSI feed shaft (P/O PL 13.2 Item
98)
15 – MSI right cam (P/O PL 13.2 Item
98)
16 – Right support guide (P/O PL 13.2
Item 1)
17 – Left support guide (P/O PL 13.2
Item 1)
18 – Right arm (P/O PL 13.2 Item 1)
19 – Spring (P/O PL 13.2 Item 1)
20 – Left arm (P/O PL 13.2 Item 1)
21 – Gear bracket (P/O PL 13.2 Item 1)
22 – Right follower (P/O PL 13.2 Item 1)
23 – Left follower (P/O PL 13.2 Item 1)
24 – Right bottom guide (P/O PL 13.2
Item 1)
25 – Bottom side (P/O PL 13.2 Item 1)
26 – Left bottom guide (P/O PL 13.2
Item 1)
98 604K73910 MSI tray feed roller assembly kit
(REP 13.7)
99 604K73921 MSI feed solenoid assembly kit

NOTE: HFSI. To reset the HFSI count, refer to dC135.

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-19 PL 13.2
PL 13.3 MSI (3 of 3)
Item Part Description
1 050K66575 MSI tray assembly (REP 13.9)
2 848K51105 MSI tray cover assembly (REP
13.10)
3 – Damper spring (P/O PL 13.3 Item
1)
4 – MSI tray lower cover (P/O PL 13.3
Item 1) (REP 13.11)
5 054K46615 MSI tray chute assembly (REP
13.12)
6 – Front MSI bar (P/O PL 13.3 Item 5)
7 – No paper spring (P/O PL 13.3 Item
5)
8 – No paper actuator (P/O PL 13.3
Item 5)
9 – MSI pinch roll (P/O PL 13.3 Item 5)
(REP 13.14)
10 – TA1 pinch spring (P/O PL 13.3 Item
5)
11 – TA2 pinch spring (P/O PL 13.3 Item
5)
12 – Retard chute (P/O PL 13.3 Item 5)
13 – MSI retard spring (P/O PL 13.3
Item 5)
14 – Retard holder assembly (P/O PL
13.3 Item 5)
15 – Bottom plate assembly (P/O PL
13.3 Item 5)
16 – Left MSI latch (P/O PL 13.3 Item 5)
17 – Right MSI latch (P/O PL 13.3 Item
5)
18 – MSI latch spring (P/O PL 13.3 Item
5)
19 – MSI chute (P/O PL 13.3 Item 5)
20 – Plate assembly retard MSI (Not
Spared)
98 604K74441 MSI tray separator roller assembly
kit (REP 13.13)
99 604K73940 MSI tray pinch roller assembly kit

Parts Lists February 2017 Launch Issue

PL 13.3 5-20 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 14.1 Duplex
Item Part Description
1 054K46665 Duplex assembly (REP 14.1)
2 – CRU transfer roller assembly (P/O
PL 14.1 Item 99)
3 – Rear interlock switch harness
assembly (Not Spared)
4 868E68951 Rear hinge bracket (REP 14.2)
5 – Not used
6 – Right hinge plate (Not Spared)
7 – Left hinge shaft (Not Spared)
99 604K77540 CRU transfer roller assembly Kit
(REP 14.3) (see NOTE)

NOTE: HFSI. To reset the HFSI count, refer to dC135

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-21 PL 14.1
PL 15.1 Registration/Feeder (1 of 2)
Item Part Description
1 – Not used
2 – Upper duplex chute (P/O PL 15.1
Item 98) (REP 15.5)
3 – Lower duplex chute (P/O PL 15.1
Item 98) (REP 15.5)
4 – Lower registration chute (P/O PL
15.1 Item 99) (REP 15.1)
5 – Opt 550 registration chute (P/O PL
15.1 Item 99) (REP 15.1)
6 054K46650 Upper transfer belt chute assembly
(REP 15.2)
7 – Not used
8 121K48670 Registration clutch assembly (REP
15.3)
9 – Left tray guide (Not Spared)
10 – Cassette stopper (Not Spared)
(REP 15.4)
11 – Idle gear 28 (Not Spared)
12 – Idle gear 25 (Not Spared)
13 – MSI gear cover (Not Spared)
14 – Right tray guide (Not Spared)
98 054K46641 Duplex chute assembly (REP 15.5)
99 604K77761 Upper registration chute assembly
kit N (REP 15.6)
– 604K77751 Upper registration chute assembly
kit DN (REP 15.6)

Parts Lists February 2017 Launch Issue

PL 15.1 5-22 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 15.2 Registration/Feeder (2 of 2)
Item Part Description
1 054K49224 Registration chute assembly N
(REP 15.7)
– 054K47996 Registration chute assembly DN
(REP 15.7)
2 – Right registration bearing (P/O PL
15.2 Item 1) (REP 15.8)
3 – Duplex gear cover (P/O PL 15.2
Item 1)
4 – Bearing (P/O PL 15.2 Item 1)
5 121K48680 Duplex clutch assembly (REP 15.9)
6 – Tray 1 feed clutch (P/O PL 15.2
Item 1) (REP 15.10)
7 – Feed roller assembly (P/O PL 15.2
Item 1) (REP 15.11)
8 – Registration harness assembly (P/
O PL 15.2 Item 1)
9 – Registration chute sub assembly
(P/O PL 15.2 Item 1)
10 120E33762 No paper sensor actuator
11 – Registration sensor actuator (Not
Spared)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-23 PL 15.2
PL 17.1 Exit
Item Part Description
1 054K58160 Exit assembly (REP 17.1)
2 – Exit B earth plate (P/O PL 17.1 Item
1)
3 – Exit A earth plate (P/O PL 17.1 Item
1)
4 – Exit B actuator (P/O PL 17.1 Item 1)
5 – Actuator B spring (P/O PL 17.1
Item 1)
6 – Exit A actuator (P/O PL 17.1 Item 1)
7 – Actuator A spring (P/O PL 17.1
Item 1)
8 – S3 upper exit chute (P/O PL 17.1
Item 1)
9 – Exit eliminator (P/O PL 17.1 Item 1)
10 – Stack full actuator (P/O PL 17.1
Item 1)
11 – Exit sensor (P155) Full stack
sensor (P154) (P/O PL 17.1 Item
1)
12 – S3 lower exit chute (P/O PL 17.1
Item 1)
13 – Exit bearing (P/O PL 17.1 Item 1)
14 – Exit roller assembly (P/O PL 17.1
Item 1)
15 – Exit gear (P/O PL 17.1 Item 1)
16 – Pinch roll (P/O PL 17.1 Item 1)
17 – Pinch spring (P/O PL 17.1 Item 1)
18 – Exit sensor harness assembly (P/O
PL 17.1 Item 1)
19 – Not used
20 – Tray exit cover (P/O PL 17.1 Item
1)
21 007K18766 Exit drive assembly (REP 17.2)
22 – Exit flapper chute (P/O PL 17.1
Item 1)
23 – Sensor harness assembly (Not
Spared)

Parts Lists February 2017 Launch Issue

PL 17.1 5-24 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 18.1 Electrical (Front/Right)
Item Part Description
1 – Top harness guide (Not Spared)
2 – Exit harness guide (Not Spared)
3 – Top harness cover (Not Spared)
4 – Left top harness guide (Not Spared)
5 – CRM erase harness guide (Not
Spared)
6 – Development charge housing
assembly (Not Spared)
7 – Not used
8 – Not used
9 – Not used
10 952K33350 Inlet harness assembly (REP 18.1).
11 – Switch cover (Not Spared)
12 – AC LV harness guide (Not Spared)
13 – LV bottom cap (Not Spared)
14 105K30562 LVPS PWBA 110V (REP 18.2)
– 105K30572 LVPS PWBA 220V
15 – Right harness guide (Not Spared)
16 – Drawer holder (Not Spared)
17 – Transfer wire cover (Not Spared)
18 – Upper LVPS duct (Not Spared)
19 – Not used
20 – Right side interlock bracket (P/O PL
18.1 Item 99)
21 – Interlock swing actuator (P/O PL
18.1 Item 99)
22 – Interlock WC spring (P/O PL 18.1
Item 99)
23 – Interlock door harness assembly
(P/O PL 18.1 Item 99)
99 110K16891 Right interlock switch assembly
(REP 18.3)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-25 PL 18.1
PL 18.2 Electrical (Rear/Left)
Item Part Description
1 – ESS top plate (Not Spared)
2 – ESS bottom plate (Not Spared)
3 – Not used
4 – ESS PWBA (P/O PL 18.2 Item 98)
5 – ESS front plate (Not Spared)
6 – ESS rear plate (Not Spared)
7 960K80761 Fax PWBA C405 (REP 18.6)
8 – Fax plate (Not Spared)
9 – Not used
10 – ESS cover plate (Not Spared)
11 – WiFi lever release (Not Spared)
12 952K33410 Front USB harness C400 (REP
18.7)
– 952K33910 Front USB harness C405 (REP
18.8)
13 – Hard disk drive bracket (Not
Spared)
20 – Outer development charge housing
assembly (Not Spared)
21 – Video harness guide (Not Spared)
22 – Left harness guide (Not Spared)
23 – MCU plate (Not Spared)
24 960K87311 MCU PWBA (REP 18.9)
25 105K26097 Development HVPS XD PWBA
(REP 18.10)
26 – HV earth plate (Not Spared)
27 – EEPROM XPRO board (Not
Spared)
28 – Front cover interlock sensor (Not
Spared)
29 – Speaker assembly (Not Spared)
30 105K26107 Transfer HVPS PWBA (REP 18.12)
31 – Photo guide harness (Not Spared)
32 – Interlock transfer wire housing
assembly (Not Spared)
33 – BTR harness assembly (Not
Spared)
34 – Ground fuser housing assembly (P/
O PL 18.2 Item 99)
35 – Resistor assembly (P/O PL 18.2
Item 99)
36 913W12104 Drawer 1 feeder
37 – EMMC card (P/O PL 18.2 Item 98)
(REP 18.5)
38 – Front cover interlock sensor
harness (Not Spared) (REP 18.21)
90 – Wireless adaptor optional (Not
Spared) (REP 18.13)
91 – Hard disk drive, optional (Not
Spared) (REP 18.14)
98 607K04250 ESS Kit C400 (REP 18.4)
– 607K04270 ESS Kit C405 (REP 18.5)
99 848K69222 Varistor assembly kit (REP 18.15)

Parts Lists February 2017 Launch Issue

PL 18.2 5-26 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 18.3 Electrical
Item Part Description
1 – Drive harness assembly (Not
Spared) (REP 18.16)
2 – Main harness assembly (Not
Spared) (REP 18.17)
3 – Not used
4 – Top harness assembly (Not
Spared) (REP 18.18, REP 18.19)
5 – HVPS harness assembly (Not
Spared) (REP 18.20)
6 – MCU-HVPS flat flex connector
(FFC) (Not Spared)
7 – Power cord (Not Spared)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-27 PL 18.3
PL 19.1A Covers - C400 (1 of 2)
Item Part Description
1 948K02920 Front cover assembly C400 (REP
19.1)
2 – Front strap (P/O PL 19.1A Item 1)
3 – Front latch spring (P/O PL 19.1A
Item 1)
4 – Front latch (P/O PL 19.1A Item 1)
5 – Latch bracket (P/O PL 19.1A Item
1)
6 – Lower front cover C400 (P/O PL
19.1A Item 1)
7 – Upper front cover C400 (P/O PL
19.1A Item 1)
8 – Logo plate (P/O PL 19.1A Item 1)
9 – Front cover extension (P/O PL
19.1A Item 1)
10 948K02960 Top cover assembly (REP 19.2)
11 – Transfer link holder (P/O PL 19.1A
Item 10)
12 – Transfer 1 link (P/O PL 19.1A Item
10)
13 – Transfer 2 link (P/O PL 19.1A Item
10)
14 – Upper top cover C400 (P/O PL
19.1A Item 10)
15 – Interlink actuator spring (P/O PL
19.1A Item 10)
16 – Interlink turn actuator (P/O PL
19.1A Item 10)
17 – Interlink actuator holder (P/O PL
19.1A Item 10)
18 – Bottom top cover (P/O PL 19.1A
Item 10)
19 – Left under top cover (Not Spared)
20 822E30230 Exit cover C400 (REP 19.3)
21 – Support transfer link holder (P/O PL
19.1A Item 10)
22 – Left hinge bracket (Not Spared)
23 – Left top hinge (Not Spared)
24 – Top cover stopper (Not Spared)
25 – Right top hinge (Not Spared)
26 – Right hinge bracket (Not Spared)

Parts Lists February 2017 Launch Issue

PL 19.1A 5-28 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 19.1B Covers - C400 (2 of 2)
Item Part Description
30 – Top right cover C400 (Not Spared)
(REP 19.4)
31 822E14490 Right side cover assembly C400
(REP 19.5)
32 – Front right cover C400 (P/O PL
19.1B Item 33)
33 – Right cover (P/O PL 19.1B Item 31)
34 – Not used
35 948K02950 Waste door cover assembly
36 – Right door upper cover C400 (P/O
PL 19.1B Item 31)
37 – Right door cover C400 (P/O PL
19.1B Item 31)
38 – Right side cover strap (P/O PL
19.1B Item 31)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-29 PL 19.1B
PL 19.1C Covers - C405 (1 of 2)
Item Part Description
1 948K03310 Front cover assembly C405 (REP
19.6)
2 – Front strap (P/O PL 19.1C Item 1)
3 – Front latch spring (P/O PL 19.1C
Item 1)
4 – Front latch (P/O PL 19.1C Item 1)
5 – Latch bracket (P/O PL 19.1C Item
1)
6 – Front cover extension (P/O PL
19.1C Item 1)
7 – Lower front cover (P/O PL 19.1C
Item 1)
8 – Top front cover (P/O PL 19.1C Item
1)
9 – Logo plate (P/O PL 19.1C Item 1)
10 948K03380 Top cover assembly C405 (REP
19.7)
11 – Transfer link holder (P/O PL 19.1C
Item 10)
12 – Transfer 1 link (P/O PL 19.1C Item
10)
13 – Transfer 2 link (P/O PL 19.1C Item
10)
14 – Upper top cover (P/O PL 19.1C
Item 10)
15 – Interlink actuator spring (P/O PL
19.1C Item 10)
16 – Interlink turn actuator (P/O PL
19.1C Item 10)
17 – Interlink actuator holder (P/O PL
19.1C Item 10)
18 – Bottom top cover (P/O PL 19.1C
Item 10)
19 – Support transfer link holder (P/O PL
19.1C Item 10)
20 822E30360 Exit cover C405 (REP 19.8)
21 – Left hinge bracket (Not Spared)
22 – Left top hinge (Not Spared)
23 – Top cover stopper (Not Spared)
24 – Right top hinge (Not Spared)
25 – Right hinge bracket (Not Spared)

Parts Lists February 2017 Launch Issue

PL 19.1C 5-30 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 19.1D Covers - C405 (2 of 2)
Item Part Description
30 822E30992 Upper right cover C405 (REP 19.9)
31 948K03351 Right side cover assembly C405
(REP 19.11)
32 – Front right cover (P/O PL 19.1D
Item 31)
33 – Right Cover (P/O PL 19.1D Item
31)
34 – Not Used
35 948K03370 Waste door cover assembly
36 – Right door upper cover (P/O PL
19.1D Item 31)
37 – Right door cover (P/O PL 19.1D
Item 31)
38 – Right side cover strap (P/O PL
19.1D Item 31)
39 – Inner upper right cover C405 (Not
Spared) (REP 19.10)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-31 PL 19.1D
PL 19.2A Covers - C400
Item Part Description
1 – Top left cover C400 (Not Spared)
(REP 19.12)
2 – Left cover C400 (P/O PL 19.2A
Item 99)
3 – ESS window cover assembly (P/O
PL 19.2A Item 99)
4 – ESS window cover C400 (P/O PL
19.2A Item 3)
5 – ESS window plate (P/O PL 19.2A
Item 3)
6 – Thumb screw (P/O PL 19.2A Item
3)
7 – E ring (P/O PL 19.2A Item 3)
8 – Not used
9 – Not used
10 607K03760 Rear cover assembly C400 (REP
19.13)
11 – Rear cover (P/O PL 19.2A Item 10)
12 – Rear cover link (P/O PL 19.2A Item
10)
13 822E30260 WiFi cap cover
98 – Rear cover assembly (Not Spared)
99 948K02540 Left side cover assembly C400
(REP 19.4)

Parts Lists February 2017 Launch Issue

PL 19.2A 5-32 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PL 19.2B Covers - C405
Item Part Description
1 822E30971 IIT Left outer base C405 (REP
19.15)
2 – IIT Left inner base C405 (Not
Spared)
3 – IIT inner base (Not Spared)
4 – IIT bottom cover (Not Spared)
5 – Left cover (P/O PL 19.2B Item 99)
6 – ESS window cover assembly (P/O
PL 19.2B Item 99)
7 – ESS window cover (P/O PL 19.2B
Item 6)
8 – ESS window plate (P/O PL 19.2B
Item 6)
9 – Thumb screw (P/O PL 19.2B Item
6)
10 – E ring (P/O PL 19.2B Item 6)
11 822E30260 WiFi cap cover
12 – Not used
13 – Not used
14 – Not used
15 607K03760 Rear cover assembly
16 – Rear cover assembly C405 (P/O PL
19.2B Item 15) (REP 19.16)
17 – Rear cover link (P/O PL 19.2B Item
15)
18 – Left rear lower cover C405 (Not
Spared) (REP 19.17)
19 – IIT bottom base cap (Not Spared)
99 948K03330 Left side cover assembly C405
(REP 19.18)

Launch Issue February 2017 Parts Lists

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 5-33 PL 19.2B
PL 50.1 IIT/DADF
Item Part Description
1 607K04046 DADF assembly (REP 50.1)
2 607K04241 IIT assembly (REP 50.1)
3 036K92343 Left counter balance assembly
(REP 50.2)
4 036K92323 Right counter balance assembly
(REP 50.2)
5 – DADF Feed roller (P/O PL 50.1
Item 99)
6 – Separator cover assembly (P/O PL
50.1 Item 99)
7 – DADF separator spring (P/O PL
50.1 Item 99)
8 – Upper feeder assembly (P/O PL
50.1 Item 1)
9 – DADF front cover (P/O PL 50.1
Item 1)
10 – DADF rear cover (P/O PL 50.1 Item
1)
11 050K73592 DADF Input tray assembly (REP
50.3)
12 – Platen cushion assembly (P/O PL
50.1 Item 1)
13 – Scanner assembly (Not Spared)
(REP 50.4)
14 – IIT left cover (P/O PL 50.1 Item 2)
15 – IIT Left cover cap (P/O PL 50.1
Item 2)
16 120E35671 DADF actuator (P/O PL 50.1 Item
1) (REP 50.5)
17 – IIT assembly (P/O PL 50.1 Item 2)
99 607K00132 DADF feed roll kit (REP 50.6)

Parts Lists February 2017 Launch Issue

PL 50.1 5-34 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 6 General Procedures/Information
GP 1 - GP 40 Diagnostic Codes dC118 - dC1011
GP 1 Diagnostics Entry ................................................................................................... 6-3 dC118 Jam Counter ........................................................................................................ 6-49
GP 2 Fault Codes and History Files ................................................................................ 6-3 dC120 Failure Counter .................................................................................................... 6-49
GP 3 Administrator Log In ............................................................................................... 6-4 dC122 Fault History......................................................................................................... 6-50
GP 4 How to Switch Off or Switch On the Device ........................................................... 6-4 dC125 Active Faults ........................................................................................................ 6-50
GP 5 Miscellaneous Checks ........................................................................................... 6-5 dC131 NVM Read/Write.................................................................................................. 6-51
GP 6 Electrostatic Discharge Prevention ........................................................................ 6-6 dC132 Machine ID and Billing Data ................................................................................ 6-51
GP 7 Device Specifications............................................................................................. 6-6 dC135 HFSI Counter....................................................................................................... 6-52
GP 8 General Disassembly Precautions......................................................................... 6-9 dC140 Analog Component Monitoring ............................................................................ 6-52
GP 9 Device Software ..................................................................................................... 6-9 dC301 Initialize NVM....................................................................................................... 6-53
GP 10 How to Check a Motor ......................................................................................... 6-15 dC305 UI Diagnostics...................................................................................................... 6-54
GP 11 How to Check a Sensor ....................................................................................... 6-16 dC330 Component Control.............................................................................................. 6-54
GP 12 How to Check a Solenoid or Clutch ..................................................................... 6-17 dC355 Hard Disk Diagnostics ......................................................................................... 6-57
GP 13 How to Check a Switch ........................................................................................ 6-17 dC500 Blank Page Threshold Value ............................................................................... 6-57
GP 14 Cloning Network Configurations .......................................................................... 6-18 dC612 Print Test Pattern................................................................................................. 6-58
GP 15 Obtaining Audit and Device Logs......................................................................... 6-20 dC676 Adjust ROS Exposure.......................................................................................... 6-59
GP 16 Special Boot Modes ............................................................................................. 6-20 dC924 ROS TRC Manual Adjustment............................................................................. 6-60
GP 17 External Fax Line Test ......................................................................................... 6-22 dC939 Procon On/Off Print ............................................................................................. 6-60
GP 18 Printing Reports ................................................................................................... 6-22 dC945 IIT Calibration ...................................................................................................... 6-61
GP 19 Intermittent or Noise Problem .............................................................................. 6-23 dC1010 Signals Sending Test......................................................................................... 6-62
GP 20 The module is heavy............................................................................................ 6-24 dC1011 Relay On/Off Test .............................................................................................. 6-62
GP 21 Device Lubrication ............................................................................................... 6-24
GP 22 Installation Space Requirements ......................................................................... 6-25 Change Tags
GP 23 First Print Output Time......................................................................................... 6-29 Change Tags................................................................................................................... 6-63
GP 24 Restriction of Hazardous Substances (RoHS) ..................................................... 6-30
GP 25 Ethernet Crossover Cable Setup ......................................................................... 6-30
GP 26 Media Specifications ............................................................................................ 6-33
GP 27 Environmental Data ............................................................................................. 6-34
GP 28 Toner CRUM Conversion..................................................................................... 6-35
GP 29 How to Check a Dispenser Motor ........................................................................ 6-35
GP 30 IP (ESS) Specifications ........................................................................................ 6-36
GP 31 IIT Specifications.................................................................................................. 6-39
GP 32 Fax Specifications................................................................................................ 6-40
GP 33 Interior and Exterior Cleaning .............................................................................. 6-41
GP 34 How to Set the Date and Time............................................................................. 6-42
GP 35 Device Information ............................................................................................... 6-43
GP 40 Glossary of Terms, Acronyms and Abbreviations ................................................ 6-43

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-1
General Procedures and Information February 2017 Launch Issue
6-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 1 Diagnostics Entry GP 2 Fault Codes and History Files
Purpose Purpose
This procedure describes how to enter and exit diagnostics and the available service routines. To describe access to fault information and explain the fault code structure.

How to Enter Diagnostics Fault Data Available from Diagnostics

1. Switch on the device, GP 4. Diagnostics (GP 1) gives access to the fault history options that follow:
2. When the device is ready, press and hold the Home button for 5 seconds. Release the • For information on paper jam codes, refer to dC118 Jam Counter.
home button. • For information on failures, refer to dC120 Fault Counter.
NOTE: A Customer Engineer (CE) may have set a maintenance passcode for entry into • For information on current device faults, refer to dC125 Faults.
diagnostics. Function, Fault, Component Codes
3. When the passcode screen opens, enter the passcode, 6789 or the CE passcode, then Refer to Table 1 for a description of some of the function and fault code prefixes.
touch OK. The service Home screen is displayed.
4. Touch Jobs, then check for pending print jobs. Function and Fault Codes
All print jobs other than secured or saved print jobs must be cleared from the device Refer to Table 1 for some of the function and fault code prefixes.
before diagnostics can be entered. If necessary, add resources or clear the paper path
from jams, then print all pending print jobs. Print jobs that cannot be processed must be Table 1 Function and fault code prefixes
deleted. Chain Code Function
5. Return to the service home screen.
02 System Controller/UI
6. Tap Diagnostics.
03 Machine Run Control
7. Select the relevant diagnostics routine:
05 DADF
• dC118 Jam Counter
010 Fusing
• dC120 Fault Counter
016 Network Functions
• dC122 Fault History
020 Fax System
• dC125 Active Faults
021 Network Faults
• dC131 NVM Read/Write
033 Fax Functions
• dC132 Device ID / Billing Data
077 Paper supply
• dC135 HFSI Counter
• dC140 Analog Component Monitoring 090 Xerographics
• dC301 Initialize NVM
• dC305 UI Diagnostics
• dC330 Component Control
• dC355 Hard Disk Diagnostics
• dC500 Threshold Setting for Blank Document Deletion
• dC612 Test Print Pattern
• dC676 Adjust ROS Exposure
• dC924 TRC Adjust
• dC939 Procon On/Off Print
• dC945 IIT Calibration
• dC1010 Signals Sending Test
• dC1011 Relay On/Off Test
How to Exit Diagnostics
1. Touch Exit. Select either Clear Error Log History or Keep Error Log History.
2. Touch Service.
3. Touch Log Out.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-3 GP 1, GP 2
GP 3 Administrator Log In GP 4 How to Switch Off or Switch On the Device
Purpose Purpose
To enable access to administrator features on UI and web interface. To describe how to switch off or switch on the device without the loss of customer data or dam-
age to the system hardware.
How to Enter Customer Administration Mode at the UI
Perform the steps that follow:
1. Switch on the device, GP 4. WARNING
2. When the device is ready, touch Log In in the top left corner of the UI. Do not use the power button as a safety disconnect device. The power button is not a
3. Touch Admin. disconnect device. Disconnect the power cord from the supply to isolate the equipment.
4. The Password screen is displayed. Enter the password ‘1111’ (default setting). Refer to:
NOTE: If the password is not 1111, ask the customer for the current password. If the cus- • Power On Procedure
tomer does not know the password, go to Administrator Password Reset. • Power Off Procedure
• Restart
5. Touch OK.
• Sleep Mode
Closeout
Perform the steps that follow: Power On Procedure
1. Touch Admin in the top left corner of the UI. 1. After the device has been switched off, wait a minimum of 2 minutes before the device is
switched on.
2. Touch Logout.
2. After a service call, ensure that all service tools are removed from the device.
How to Enter Customer Administration Mode via the Web page
3. Connect the power lead from the power supply outlet to the device.
Perform the steps that follow:
4. Press the Power button on the UI.
1. Type the device IP address into a web browser.
5. The device will perform a power on self test (POST). The POST checks that the hardware
2. Select Log in, top left corner. resources are available to run the operating system. If a POST fault is detected, the
3. The User Accounts screen is displayed. Select Admin. device is prevented from booting.
4. The admin screen is displayed. Enter the password ‘1111’ (default setting). Power Off Procedure
5. Select Log In.
Closeout
CAUTION
Perform the steps that follow:
Do not disconnect the power cord or interrupt the electricity supply before the power down is
1. Select Admin, in the top left corner.
complete, unless advised. The data and software can become damaged.
2. The pull down menu is displayed. Select Log Out .
1. Press the Power button on the UI. The Power Down Options window will display.
Administrator Password Reset 2. Touch the Power Off button.
To reset the admin password, contact 2nd level support. 3. When the device has switched off, remove the power lead from the outlet.
Restart
Restart is selected from the Power Down Options window. When pressed, the device should
restart within 2 minutes.

Sleep Mode
Sleep is selected from the Power Down Options window. When pressed, the device should
immediately enter sleep mode.

General Procedures and Information February 2017 Launch Issue

GP 3, GP 4 6-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 5 Miscellaneous Checks Rollers
• Flats.
Purpose
• Tears.
To indicate which types of problems to look for when checking or inspecting parts of the
device. • Contamination.
• Secure E-clips and other retainers.
Procedure Shafts
1. Assess the fault. Check if the part is broken, too loose or too tight. Check if it needs clean- • Contamination.
ing or lubricating. • Misalignment.
2. Check the components that follow as appropriate: • Rotates without binding.
• Actuators
• Bearings
• Drive Belts
• Gears
• Harnesses and Wiring
• Rollers
• Shafts
Actuators
• Free movement.
• Damage
• Contamination.
Bearings
• Wear.
• Damage.
• Contamination.
Drive Belts
• Wear.
• Damaged teeth.
• Correct tension.
• Contamination of tension rollers and support shafts.
Gears
• Contamination.
• Chips or cracks.
• Wear.
• Misalignment.
Harnesses and Wiring
• Continuity.
• Short circuits caused by physical damage or contamination of conductors, terminals or
connectors.
• Overheated insulation.
• Damaged insulation near moving parts and sharp edges.
• Pin and receptacle damage on connectors.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-5 GP 5
GP 6 Electrostatic Discharge Prevention GP 7 Device Specifications
Some semiconductor components, and the sub-assemblies that contain them, are vulnerable Functional Specifications
to damage by Electrostatic Discharge (ESD). The techniques that follow reduce the occurrence
Resolution
of component damage caused by ESD.
Line Density in Fast Scan Direction: 600 dots/25.4 mm
Ensure the power is off and observe all other safety precautions.
Line Density in Slow Scan Direction: 600 dots/25.4 mm (fixed)
• Immediately before handling any semiconductor components, drain the electrostatic
Operation Mode
charge from your body. This can be accomplished by touching an earth ground source or
by wearing a wrist strap device connected to an earth ground source. Wearing a wrist Power-Off State
strap will also prevent accumulation of additional bodily static charges. Ensure the wrist
strap is removed before applying power to the unit under test to avoid potential shock. The power switch is off and no power is supplied. The device does not operate
• After removal of a static sensitive assembly from its anti-static bag, place the assembly on
Ready (Standby) Mode
a grounded conductive surface. If the anti-static bag is conductive, you may ground the
bag and use it as a conductive surface.
When the system starts up by power-on, it shifts from the power-off state to the Ready Mode.
• Do not use freon-propelled chemicals. These can generate electrical charges sufficient to
damage some devices.
In Ready Mode, the provided functions (copying, FAX sending, network scanning) become
• Do not remove a replacement component or electrical sub-assembly from its protective available via the operator panel. C405 only; FAX receiving & printing, Direct FAX, and local
package until you are ready to install it. scanning also become available.
• Immediately before removing the protective material from the leads of a replacement
device, touch the protective material to the chassis or circuit assembly into which the Running Modes
device will be installed. There are the Print mode, Scan mode, and FAX communication mode in which the IOT, IIT,
• Minimize body motions when handling unpacked replacement devices. Motion such as and FAX communication operate respectively.
your clothes brushing together, or lifting a foot from a carpeted floor can generate enough
static electricity to damage an electro-statically sensitive device. Print Mode
• Handle IC’s carefully to avoid bending pins.
• Pay attention to the direction of parts when mounting or inserting them on circuit boards. In this mode, the C400 IOT is operational for printing and report printing.

In this mode, the C405 IOT is operational for printing, copying, FAX received printing and
report printing.

Scan Mode, C405 only.

In this mode, the IIT is operating for copy scanning, local scanning, network scanning, and
FAX sending.

FAX Communication Mode, C405 only.

In this mode, FAX sending/receiving is in progress.

Low Power Mode

When no jobs are executed for a certain period of time, the device enters this mode to reduce
standby electricity consumption. The user can set the time that the printer spends idle in Ready
mode before it shifts to Low Power mode for a period of 0 to 60 minutes. The factory default is
1 minutes for the C405, and 1 minutes for the C400.

The following conditions trigger the printer to exit Low Power mode and return to Ready mode:
• Pressing Power button the operator panel
• Front cover open

General Procedures and Information February 2017 Launch Issue

GP 6, GP 7 6-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
• Side cover open. Refer Table 2 for warm-up times for various events:
• Rear cover open.
Table 2 Warm-up time
• MSI inserted.
• Receiving a print job. Event State Transition Warm-up Time Condition
• Receiving a FAX job (C405 only). Power On Power off to Ready As few a 79 seconds 20degC/65%RH, Rated volt-
• Receiving Direct Fax job (C405 only). age. Power On after season-
ing for 3 hours or more.
• Start sending or polling data at the communication, if start time specified by the operator
Wake up from Sleep to Ready As few as 20 sec- 20degC/65%RH, Rated volt-
After one minute in Low Power mode, the printer automatically enters Sleep mode for a further
reduction in power consumption. Sleep mode onds age. Plain paper job in Deep
Wake up from Deep sleep to Sleep Mode shift and 1 hour.
Sleep Mode Deep Sleep mode Ready

After the Low Power Mode has continued for 1 minute, the device enters Sleep mode to reduce FPOT (First Print Output Time) and FCOT (First Copy Output Time)
the standby electricity consumption. Refer to Table 3 for the time required for the first sheet of paper to exit the printer after pressing
the start button.
Sleep mode is cancelled by:
• Pressing Energy Saver button on the UI. Table 3 First print/copy output time
• Receiving a print job
Mode Platen DADF
• Receiving a Fax job (C405 only).
B/W 20 sec. or less 20 sec. or less
• Detecting hook-off of external telephone (Default:off).
Color 22 sec. or less 22 sec. or less
• Report printing directions from CWIS.
• At the time of USB memory insertion.
Input Capacities
• At the start of sending polling data, if start time specified by the operator (C405 only).
Refer to Table 4 for media tray capacities:
Machine State
Refer to Table 1 for running modes during machine states: Table 4 Input capacities

Table 1 Running modes during machine states Input Capacity

Cassette Tray 550 sheets or under 59.4 mm of standard paper
Feature Initializing Running Ready Low Power Sleep
Bypass Tray 150 sheets or under 15 mm of standard paper
Exposure Working dur- Working Rest
Developer and ing calibration Working Rest
Output Properties
transfer
Refer to Table 5 for output tray capacities:
Fusing Unit Rest Working Standby Rest
Temp
Table 5 Output properties
Cooling fan Rest Working Working (half) Rest
Paper delivery system: Face up deliver
IIT Working Rest
Paper delivery capacity: 250 sheets (Letter/A4 standard paper)
MCU Working Rest
Delivery paper size / mass: All paper sizes applicable to this printer
Operation Working Energy Saver button and
Full stack detection: There is a sensor to detect a full stack.
panel Ready LED Only
Controller Working
Paper
Interface Port a Working
Refer to the following tables for supported paper types, weights, and sizes:
a. Interface Port: USB Port (Type B), Ethernet Port

• Supported Paper Types and Weights - Table 6

Warm-Up Time
• Supported Standard Paper Sizes - Table 7
Warm-up time is the time taken for device system to get to the ready-to-print state after the
• Supported Types and Weights for Automatic 2-Sided Printing - Table 8
main power switch is powered on or after device system is waken up from Low Power mode.
• Supported Custom Paper Sizes - Table 9

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-7 GP 7
 Table 6 Supported paper types and weights Table 9 Supported custom paper sizes
Tray Paper Types Weights Tray Size
All Trays Recycled 60-105 g/m2 (16-28 lb) All Trays Width: 148.0-215.9 mm (5.8-8.5")
Custom Automatic 2-Sided Printing Length: 210-355.6 mm (8.3-14")
Plain 75-105 g/m2 (20-28 lb) Duplex Automatic Document Feeder
Hole Punched MSI Tray Width: 76.2-215.9 mm (3-8.5")
Pre-Printed Length: 127-355.6 mm (5-14")
Bond
Letterhead
Electrical Specifications
Lightweight Cardstock 106-163 g/m2 (28-60 lb)
Table 10 lists the printer’s electrical requirements.
Lightweight Glossy Cardstock
Cardstock 164-220 g/m2 (60-80 lb) Table 10 Electrical specifications
Glossy Cardstock
MSI Tray Labels Characteristic Specifications
Envelope Primary Line Voltages • 110-127 VAC ±10% (90 ~ 140V) (10 amps)
MSI Tray Envelope • 220-240 VAC ±10% (198 ~ 264V) (6 amps)
Primary Line Voltages Frequency Range 50/60 Hz ±3%
C400 Power Consumption at Rated Volt- • Sleep: 4 Wh/h
age Input • Low Power: 14 Wh/h
Table 7 Supported standard paper sizes
• Standby: 76 W/h/h
Tray European Standard Sizes North American Standard Sizes • Printing: 705 Wh/h
All A4 (210 x 297 mm, 8.3 x 11.7") Legal (216 x 356 mm, 8.5 x 14") C405 Power Consumption at Rated Volt- • Sleep: 4 Wh/h
Trays B5 (176 x 250 mm, 6.9 x 9.8") Folio (216 x 330 mm, 8.5 x 13") age Input • Low Power: 19.5 Wh/h
A5 (148 x 210 mm, 5.8 x 8.3") Letter (216 x 279 mm, 8.5 x 11")
• Standby: 82 Wh/h
JIS B5 (182 x 257 mm, 7.2 x 10.1") Executive (184 x 267 mm, 7.25 x 10.5")
• Printing: 750 Wh/h
215 x 315 mm, 8.5 x 12.4") 203 x 254 mm, 8 x 10"
Rush Current When the power button is turned on, the inrush
MSI A4 (210 x 297 mm, 8.3 x 11.7") Statement (140 x 216 mm, 5.5 x 8.5")
Tray A5 (148 x 210 mm, 5.8 x 8.3") 203 x 254 mm, 8 x 10" current shall be maximum 50 Amp (Cold start)/
135 Amp (Hot start) at first 2.5 msec, and 80 Amp
A6 (105 x 148 mm, 4.1 x 5.8") Letter (216 x 279 mm, 8.5 x 11")
(120 V/220 V/240 V) / 85 Amp (100 V) within
B6 (125 x 176 mm, 4.9 x 6.9") Folio (216 x 330 mm, 8.5 x 13")
C5 envelope (162 x 229 mm, 6.4 x 9") Legal (216 x 356 mm, 8.5 x 14") 10 msec.
C6 envelope (114 x 162 mm, 4.5 x Monarch envelope (98 x 190 mm, 3.9 x
6.38") 7.5")
DL envelope (110 x 220 mm, 4.33 x No. 9 envelope (99 x 226 mm, 3.9 x 8.9")
8.66") No. 10 envelope (241 x 105 mm, 4.1 x 9.5")
127 x 178 mm, 5 x 7" Envelope 6 x 9 (152 x 228 mm, 6 x 9 in)
Postcard (100 x 148 mm, 3.9 x 5.8") 76 x 127 mm, 3 x 5"
Postcard (148 x 200 mm, 5.8 x 7.9") Postcard (89 x 140 mm, 3.5 x 5.5")
Postcard (102 x 152 mm, 4 x 6")

Table 8 Supported paper types and weights for automatic 2-sided printing
Paper Types Weights
Bond 60-163 g/m2 (16-60 lb)

General Procedures and Information February 2017 Launch Issue

GP 7 6-8 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 8 General Disassembly Precautions GP 9 Device Software
Purpose Purpose
Use these precautions when disassembling and reassembling components. NOTE: The terms firmware and software are used throughout this document interchangeably.

Procedure To update the system software on the device or when a repair procedure requires the software
to be reinstalled.
NOTE: The close proximity of cables to moving parts makes proper routing essential. If com-
ponents are removed, any cables disturbed by the procedure must be restored as close as Obtaining the Software and Firmware Download Manager Tool
possible to their original positions. Before removing any component from the device, note the
The firmware download manager tool (FWDLMgr.exe) and the device firmware file (.bin) can
cable routing that will be affected.
be downloaded from the Xerox.com, product Support & Drivers page.
Whenever servicing the device, perform the following:
1. Check the replacement part number. Procedure
2. Check to verify that jobs are not stored in memory. There 4 methods available to download the device system software:
3. Switch off the machine, GP 4. 1. Firmware Download Manager Tool via Port 9100, using the customers network or ether-
4. Use a flat and clean surface. net crossover cable.
5. Only install authorized components. 2. Firmware Download Manager Tool via the rear USB Type B Port, via the rear USB cable
connection from a PC to the device.
6. Do not forcibly remove plastic components.
3. USB Flash Drive Software Loading, via the front USB port.
7. Ensure all components are in their correct position.
4. Embedded Web Server Software Loading, via an internet connection.
8. When replacing screws into plastic components, turn the screw counterclockwise to
engage the original thread, then turn the screw clockwise. Do not overtighten. If a new Firmware Download Manager Tool via Port 9100
thread is cut, the plastic component will lose the ability to hold the screw. This also Perform the steps that follow:
applies to metal components. 1. Download the appropriate firmware download manager tool (FWDLMgr.exe), C400 or
C405 to a location on your PC or laptop, refer to Obtaining the Software and Firmware
Download Manager Tool.
2. Download the appropriate firmware (.bin) file to a location on your PC or laptop, refer to
Obtaining the Software and Firmware Download Manager Tool.
3. Connect a PC or laptop onto the same network as the device or connect a laptop to the
device via a ethernet crossover cable, refer to GP 25 Ethernet Crossover Cable Setup.
4. Switch on the power for the PC or laptop and the device, GP 4. When the device reaches
the Ready state, print a configuration report, GP 18.
5. Ensure the IP address (refer to the configuration report) of the device can be pinged from
the PC or laptop:
a. From an internet connected PC or laptop, open a command window (CMD):
• If running Windows XP, click on Start, then select Run. Type CMD in the Run
dialog box, then press Enter.
• If running Windows 7, select Start and in the Search box above the Start but-
ton, type CMD, then press Enter.

NOTE: If the Windows key is enabled (the key located in the lower left corner with
the Microsoft logo), hold the Windows key down, press R and release both keys to
open the Command window.

b. In the Command window (where the blinking cursor is) type ping. Press the space
bar once, then enter the IP address of the device. Press Enter.
c. If the ping command is successful, the device will reply reply four times. This should
not take more than two or three seconds.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-9 GP 8, GP 9
 d. If the ping command times out, or responds with ‘host unreachable’, check the IP 9. Select the Printer model from the pull-down menu then browse to where the firmware file
address that was entered. If the IP address is correct, contact 2nd level support. (.bin) is located and double click the .bin file, then touch Add and then touch Next, Figure
6. Log in as an administrator via the web page, GP 3. Ensure that software Update is set to 2.
Enable in the Embedded Web Server, (Home/ System / Software Update / Enable).
7. Double click on FWDLMgr.exe to run the firmware download manager tool.
8. Touch Agree on the Firmware Update Tool (License), Figure 1.

Figure 2 Printer model and file

10. Select Network (Port9100) on the Communication Interface Selection screen, then touch
Next, Figure 3.
Figure 1 License agreement

Figure 3 Port 9100

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GP 9 6-10 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
11. Specify the printer to be update on the Printer Specification screen (entering the IP
address is the easiest method). Touch Next to start the software download, Figure 4.
CAUTION
Do not switch off the printer until the reboot is complete. The printer will reboot after the down-
load is complete.
12. The Firmware update status appears on the Update in Progress screen, Figure 5.

Figure 4 Printer specification

Figure 5 Update in progress

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-11 GP 9
 7. Touch Agree on the Firmware Update Tool (License), Figure 7.
CAUTION
Do not switch off the device until the reboot is complete. The device will reboot after the down-
load is complete.
13. Touch complete on the Result screen. The firmware upgrade is complete, the device will
reboot, and a Software Upgrade Report will be printed, Figure 6.

Figure 7 License agreement

8. Select the Printer model from the pull-down menu then browse to where the firmware file
(.bin) is located and double click the .bin file, then touch Add and then touch Next, Figure
8.

Figure 6 Result screen

Firmware Download Manager Tool via the rear USB Type B Port
Perform the steps that follow:
1. Download the appropriate firmware download manager tool (FWDLMgr.exe), C400 or
C405 to a location on your PC or laptop, refer to Obtaining the Software and Firmware
Download Manager Tool.
2. Download the firmware (.bin) file, refer to Obtaining the Software and Firmware Download
Manager Tool.
3. 1.Connect a PC or laptop to the device with a USB cable (Type A to Type B, male on both
ends).

NOTE: For both the C400 and C405, the USB Type B port is on the back of the device).

4. Switch on the power for the PC or laptop and the device, GP 4.

5. Enter special boot mode, GP 16. Select Download Mode on SPECIAL BOOT MENU 1/3.
6. As the front panel UI displays 0% completed, quickly double click on FWDLMgr.exe to run
the firmware download manager tool.

Figure 8 Printer model and file

General Procedures and Information February 2017 Launch Issue

GP 9 6-12 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
9. Select USB Port on the Communication Interface Selection screen, the touch Next to
begin the download, Figure 9.
CAUTION
Do not switch off the device until the reboot is complete. The device will reboot after the down-
load is complete.
10. The Firmware update status appears on the Update in Progress screen, Figure 10.

Figure 9 USB port

Figure 10 Update in progress

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-13 GP 9
 5. Insert the USB Flash drive, Figure 12.
CAUTION
Do not switch off the device until the reboot is complete. The device will reboot after the down-
load is complete.
11. Click complete on the Result screen. The firmware upgrade is complete, the device will
reboot, and a Software Upgrade Report will be printed, Figure 11.

Figure 12 USB Flash drive connector

6. Enter special boot mode, GP 16. Select Download Mode on SPECIAL BOOT MENU 1/3,
then touch YES. The UI will display SW update progress and the machine will eventually
reboot.

Figure 11 Result
CAUTION
USB Flash Drive Software Loading Do not switch off the device until the reboot is complete. The device will reboot after the down-
Perform the steps that follow: load is complete.
7. After the download is complete the device will reboot and a Software Upgrade Report will
1. Download the firmware (.bin) file, refer to Obtaining the Software and Firmware Download print out. The process is complete and the USB memory device can be removed.
Manager Tool.
2. Create a Folder named “DWLD” in the USB Flash drive. Embedded Web Server Software Loading
3. Store the firmware download file (.bin) in the “DWLD” folder There are 3 options available for updating the system software via the embedded web page
4. Switch off the device GP 4. • Check now.
• Periodic Updates.
• Updates with File Specified.
Check now

Use this feature to check for software updates.

Perform the steps that follow:

1. Log in as an administrator via the web page, GP 3. Ensure that software Update is set to
Enable in the Embedded Web Server, (Home/ System / Software Update / Enable).
2. Touch Check Now.

General Procedures and Information February 2017 Launch Issue

GP 9 6-14 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Periodic Updates GP 10 How to Check a Motor
This procedure describes how to check a motor:
Use this feature setup the device to check periodically (daily, weekly, monthly) for software
updates.
Initial Actions
Perform the steps that follow:
1. Log in as an administrator via the web page, GP 3. Ensure that software Update is set to
Enable in the Embedded Web Server, (Home/ System / Software Update / Enable). WARNING
2. Under the Check Automatically banner, use to pull down menu to set “When should the Ensure that the electricity to the machine is switched off while performing tasks that do
Device check for updates?” to Never, Daily, Weekly or Monthly. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Updates with File Specified
1. Check that the motor is free to rotate.
Perform the steps that follow: 2. Check that all the motors mechanisms are clean, free to move and lubricated correctly.
1. Download the firmware (.bin) file, refer to Obtaining the Software and Firmware Download 3. Enter the component control code for the motor, refer to dC330. Run the motor for 30 sec-
Manager Tool. onds, if the motor shows signs of or can be heard to slow down, the motor is defective.
2. Log in as an administrator via the web page, GP 3. Ensure that software Update is set to install a new motor.
Enable in the Embedded Web Server, (Home/ System / Software Update / Enable). 4. Perform the appropriate procedure:
3. Under the Update with File Specified banner, touch Select. • Two Wire DC Motor
4. Browse to where the firmware file (.bin) is located. Select the (.bin) file, then touch Install • DC Motor with Integral Encoder
Now. • Four Wire Stepper Motor

NOTE: The voltages, PJ numbers, pin numbers and PWBA names shown are an example
only. Go to the wiring diagram associated with the RAP for the correct information.

Two Wire DC Motor

NOTE: In cases where the motor may be driven forward or backward, the same two feed wires
are used, but the voltages on them are reversed, to reverse the motor direction. Such motors
may have two component control codes, for forward and reverse. A typical application is a tray
lift motor with a tray-up and a tray-down direction

1. Check the drive voltage when the component control code for the motor is entered. If the
drive voltage is measured, install a new motor. If the drive voltage is not measured, con-
tinue to the next step.
2. Check that the drive voltage can be measured on the PWBA when the component control
code for the motor forward is entered. If no drive voltage is measured, check the power to
the PWBA. If the power is good install a new PWB. If the drive voltage is measured at the
PWBA, check the wiring to the motor. Repair or install new wiring.
DC Motor with integral Encoder

NOTE: This type of motor has the normal drive voltages for a DC motor, plus the +3.3V and 0V
lines for the encoder. The encoder has two outputs, A and B, producing pulses when the motor
is on. When the motor is running in one direction, the encoder A pulses lead the encoder B
pulses. In the other direction, encoder B pulses lead encoder A pulses. In this way the control-
ler can detect that the motor is running in the correct direction.

Check the operation of the motor as follows:

1. Check the drive voltage when the component control code for the motor is entered. If the
drive voltage is present at the motor, install a new motor. If the drive voltage is not pres-
ent, go to step 2.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-15 GP 9, GP 10
2. Check that the drive voltage at the driver PWBA when the component control code for the GP 11 How to Check a Sensor
motor is entered. If the drive voltage is present, check the wiring and connectors to the
Use this procedure to check the operation of all types of sensor.
motor. If the drive voltage is not present, check the power to the driver PWBA. If the
power to the PWBA is good, install a new driver PWBA.
NOTE: Some sensors have a resistor within the sensor and other sensors require a resistor on
NOTE: When checking for pulses, use a standard digital multimeter. Using the DC volts range, the PWB. The resistor limits the current through the LED. The voltage to the sensor LED with
or the AC volts range, expect to obtain a reading greater than 1V and less than 4 volts, while an external resistor, is typically 1.2V.
the motor is running. The actual value depends on the meter’s reaction to square waves and to
the particular frequency of the pulses. It is common to obtain a reading of 2 to 3 volts. If the NOTE: The voltages, PJ numbers, pin numbers and PWB names shown are examples only.
Go to the wiring diagram associated with the RAP for the correct information.
meter has a minimum and maximum recording facility, expect a maximum value of around +4.9
volts DC, and a minimum value of around +0.2 volts DC NOTE: In some cases, two sensors are used to form an interruptible beam of light. In these
Check the operation of the encoder as follows: cases, the LED of one sensor and the sensing element of the other sensor are used. Treat the
two sensors as if they were housed in the same body for diagnostic purposes, ignoring the
unused part of each sensor. If the combined sensors do not operate correctly and the beam
Check for pulses when the motor is running. If pulses are present, check the driver PWB. If
pulses are not present at the motor, check the wiring to the motor and repair to install new wir- path is clear of obstruction, it may be necessary to install both new sensors.
ing. If pulses are present, install a new driver PWBA. Quick Sensor Check
Four Wire Stepper Motor Enter the component control code for the sensor, refer to dC330. Actuate the sensor. If the dis-
play changes, the sensor operates correctly. If the display does not change, perform the proce-
dure.
NOTE: A stepper motor with an internal open circuit may appear to be fully functional under
dC330 component control. However, under normal operation it will run with intermittent failure.
Use the multimeter to check stepper motor coil resistance. Procedure
For the sensor in the wiring diagram shown in Figure 1:
1. Refer to Figure 1. Disconnect PJ111. Check the +24V supply and the phase pulses to
GND when the component control code for the motor is entered. If the supply and pulses
1. Actuate the sensor and check for a change in voltage at PJ27, pin 3. If the voltage
are present, install a new motor.
changes, install a new PWB. If the voltage does not change, continue to the next step.
2. Check the connectors and wiring to the motor. Repair or install new wiring, as necessary.
2. Disconnect PJ271. Check for +3.3V and 0V (GND) on the harness.
3. Disconnect PJ11. Check the +24V. If +24V is not present, check the power to the PWBA.
3. Disconnect PJ27 and PJ271. Check the harness and the connectors for continuity.
If the power is good, install a new PWBA. Check the phase pulses at the PWBA. If the
phase pulses are not present at the PWBA, install a new PWBA. 4. Check for +3.3V and 0V (GND) at the PWB.
5. If necessary, install new components or repair the wiring.

Figure 1 Example sensor wiring diagram

Figure 1 Example motor wiring diagram

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GP 10, GP 11 6-16 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 12 How to Check a Solenoid or Clutch GP 13 How to Check a Switch
Use this procedure to check a clutch or solenoid. Use this procedure to check the operation of a switch.

Initial Actions NOTE: Figure 1 shows an interlock switch actuated by the closing of a door.

Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
1. For a clutch, check that the shafts, gears, rolls etc., associated with the clutch are free to
death or injury. Moving parts can cause injury.
rotate, clean and lubricated where applicable.
Manually check that the switch operates. Ensure that the magnet or other actuator has enough
2. For a solenoid, check that the solenoid is free to actuate and that the mechanisms associ- mechanical movement to operate the switch.
ated with the solenoid are free to move.
Procedure NOTE: The voltages, PJ numbers, pin numbers and PWB names shown are an example only.
Go to the wiring diagram associated with the RAP for the correct information.
NOTE: The voltages, PJ numbers, pin numbers and PWB names shown are an example only.
Go to the wiring diagram associated with the RAP for the correct information. Procedure
NOTE: When a solenoid is energized in diagnostics, movement is seen. When a clutch is ener- 1. Enter diagnostics and check the switch. The switch is operating correctly, check and
gized in diagnostics, the sound of the clutch action is heard. If possible, run the motor con- adjust the mechanism that actuates the switch.
nected to the clutch to confirm when the clutch is energized. 2. Refer to Figure 1, then disconnect the switch.
3. +5V is available between pin 1 and pin 2 on the wiring side of the connector.
1. Enter the dC330 output code for the clutch or solenoid. If the clutch or solenoid does not
energize, continue with step 2. 4. +5V is available at PJ231 between pins 1 and 2 on the PWB.
2. Refer to Figure 1 to disconnect PJ17, check for +24V at pin 1 on the wiring side of the 5. Check the supply voltage. If +5V is available, install a new PWB.
connector, If the voltage is not correct, trace the faulty component. 6. Check the wiring between PJ231 and the switch. Repair or install new parts as neces-
3. Reconnect PJ17, enter the dC330 output code for the clutch or solenoid, while measuring sary.
the voltage between pin 1 and ground. If the voltage does not change when the code is 7. Install a new switch.
entered, install a new PWB.
4. There may be an intermittent fault, perform the actions that follow:
a. Check the wiring. Repair or install new components as necessary.
b. Operate the clutch or solenoid under normal running conditions. If the clutch or sole-
noid operates intermittently or with hesitation, install new parts.
c. Check that the clutch or solenoid has enough drive to operate the mechanism to
which it is attached; if necessary, install a new clutch or solenoid.

Figure 1 Example switch wiring diagram

Figure 1 Example clutch wiring diagram

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-17 GP 12, GP 13
GP 14 Cloning Network Configurations If the PWS and the device share similar, but unique IP address, continue. If not, use the
Set a Static IP Address on the PWS to set the PWS IP address.
Purpose 6. After verifying the IP addresses are correctly configured, PING the device.
Use this procedure to establish a network connection between the PWS and the device, create a. In the Command window (where the blinking cursor is) type the word PING. Press
a copy of network configuration settings and then distribute these settings to multiple devices
the space bar once and enter the device’s IP address and press Enter. As an exam-
on the network. This cloning process can also be used to backup and restore network settings
ple: ping 192.168.0.2.
lost during a software reload.
b. If the device responds to the PING command, it replies four times. This should not
take more than two or three seconds.
NOTE: To establish a direct Ethernet connection between the PWS and device requires the
device’s driver installation CD-ROM, a crossover cable, and the PWS. c. If the PING command times out, or responds with “host unreachable”, check the IP
addresses that were entered. If the IP address is correct, contact 2nd level support.
Depending on the device, a Windows 7 (W7) driver might not be available on the device’s
driver installation CD-ROM. If not, download the driver from Xerox.com under the Support and 7. If the PING command replies, exit the Command window (type “exit” at the prompt and
Drivers page. W7 has two kernal types, 32 and 64-bit. If you try to install the wrong driver, Win- press Enter). This test verifies the Ethernet connection is good.
dows displays an error to indicate the driver is incorrect. To check the kernal type, click on 8. Install the device driver and setup the device as a local printer. Select connect to the
Start, in the right column, right click on Computer and select Properties, you will see the kernal device using “other” port type. From the dialog drop down select Standard TCP/IP port.
type listed as System Type. 9. For the device Name or IP address, enter the device’s IP address (192.168.0.2 in this
example).
Establishing a LAN connection
10. When the driver installation finishes, Select Yes at the Print Test Print dialog box.
Use these steps to establish a Local Area Network (LAN) connection between the PWS and
the device using a crossover cable. NOTE: If the test page does not print, the customer could have Accounting enabled (if the
device supports it) requiring that a special code is submitted with the print job before the
NOTE: Record the original data for every change you make. You may or may not need to reset
device prints.
the IP address, depending on PWS usage and local network practice.
11. After the test print is completed, open a web browser on the PWS.
1. Print a Configuration Report, GP 18. Note the device’s IP address.
12. In the Address Bar (in place of a web site address or URL), enter the device’s IP address
2. Connect the crossover cable between the PWS and the device. (192.168.0.2 in this example).
3. Open a Command window (CMD) on the PWS. 13. If the connection is working correctly, the web page of the device will be displayed.
• If running XP, click on Start, then select Run. Type CMD in the Run dialog box and
press Enter. NOTE: If you are unable to open the device’s webpage, verify that Web Services are
• If running W7, select Start and in the Search box above the Start button, type CMD enabled on the configuration page. If your web browser is set to use a Proxy address for
the internet connection, you will not be able to bring up the device’s webpage as you will
and press Enter.
have no connection to that proxy server while directly connected to the device via cross-
NOTE: If the Windows key is enabled (the key located in the lower left corner with the over Ethernet cable. Refer to PWS Browser Proxy Server Setting for instructions on Inter-
Microsoft logo), hold the Windows key down, press R and release both keys to open the net Explorer proxy configuration.
Run dialog box.
Creating the Clone File
4. Type ipconfig at the prompt, then write down the current network settings displayed.
Restore these settings when the LAN connection is no longer needed. NOTE: This procedure can be done from ANY PC connected to the network or the PWS con-
nected to the device using an Ethernet crossover cable. The only requirement on the PC is an
NOTE: Use the IPv4 address for the Local Area Connection, not the address listed under Internet Browser.
Wireless Ethernet Connection (if enabled in your laptop).
1. Open Internet Explorer
5. Check the IP addresses of the PWS and the device. If the PWS has been connected to
2. Enter the device’s IP address in the Address line and select Go.
the same subnet, the PWS and the device address should share the same values for the
3. When the Internet Services window opens, login to Admin mode, GP 3. Click on the
first three and have a different value for the forth number. Refer to Table 1 for an exam-
ple. Home tab, then the Cloning link.
4. Select individual parameters to clone from the device or Select/Clear All.
Table 1 Example LAN settings 5. Click on Create.
Device PWS / Laptop 6. If prompted, save the clone file to a location that you can remember easily when you need
the file for installation. If you are not prompted to save the file, look for it in the Downloads
IP Address 192.168.0.2 192.168.0.5
folder on your computer.
Subnet Mask 255.255.255.0 255.255.255.0
7. Click Close.
Gateway/Router 192.168.0.1 192.168.0.1

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GP 14 6-18 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
8. Log out of Admin mode, GP 3. 2. Select Tools - Internet Options.
Using the Clone File 3. Select the Advanced tab.
4. Scroll down to HTTP 1.1 Settings.
NOTE: This procedure can be done from ANY PC connected to the network or the PWS con-
nected to the device using an Ethernet crossover cable. The only requirement on the PC is an 5. Ensure that the “Use HTTP 1.1 through proxy connections” box is un-checked.
Internet Browser. 6. Select OK to close the Internet Options window.
7. Close Windows Internet Explorer.
1. Open Internet Explorer
2. Enter the device’s IP address in the Address line and select Go.
3. When the Internet Services window opens, login to Admin, GP 3. Click on the Home
tab, then the Cloning link.
4. Click on the Select button.
5. Use the Browse button to navigate to the clone file, or type the full path to the file, then
click Open.
6. Click Install.
7. Verify the cloned settings with a new Configuration Report.
Set a Static IP Address on the PWS
Use this procedure to manually set the PWS IP address. Instructions are given for W7 and XP.

NOTE: If the PWS has a wireless Ethernet card/adapter installed, Windows will not use the
wired Ethernet port by default until either the PWS is rebooted or you temporarily disable the
wireless Ethernet card. If unsure how to disable/enable your wireless Ethernet card, restart the
PWS after setting the IP address.

For W7:
1. Open the Control Panel.
2. Select Network Sharing Center.
3. Select Change Adaptor Settings in the upper left corner of the Control Panel.
4. Right-click on Local Area Connection, then select Properties.
5. On the Networking tab (for local area connection), click on Internet Protocol Version 4
(TCP/IPv4), then select Properties.
6. Select Use the following IP address and enter an IP address similar to the device to
manually set the PWS IP address and subnet mask to match the device’s IP configuration
settings.
7. Click OK twice and exit Network Connections and return to Creating the Clone File.
For XP:
1. Click Start and select Control Panel.
2. Click Network and Internet Connections and then select Network Connections.
3. Right-click on Local Area Connection and then select Properties.
4. On the General tab (for local area connection), click Internet Protocol (TCP/IP), and then
click on Properties.
5. Click Use the following IP address to manually set the computer's IP address and sub-
net mask to match the device’s IP configuration.
6. Click OK twice to exit Network Connections and return to Creating the Clone File.
PWS Browser Proxy Server Setting
The following steps ensure the proxy server settings are correct.
1. Open Windows Internet Explorer.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-19 GP 14
GP 15 Obtaining Audit and Device Logs GP 16 Special Boot Modes
Purpose Purpose
To obtain then download device data for analysis by 2nd level support. To start up the device in various modes to enable special functions, Table 1 and Table 2.

NOTE: It may not be possible to obtain a device log if the device executed a reboot after an Procedure
error occurred. To enable the device log collection enter dC131 then set the NVM chain-link 1. Enter special boot mode: with the device in the power off state, refer to GP 7, simultane-
code 700-530 value to 0. Repeat the device log procedure then reset the NVM chain-link code
ously press then hold down the Home and Power buttons until the device powers on and
700-530 value back to 1.
the 1st level SPECIAL BOOT MENU appears, Table 1 and Figure 1.
Procedure 2. To enter the 2nd level menu, simultaneously touch the letters A in SPECIAL, B in BOOT
and the Home button. Do not hold any of the three locations, just touch/press then
Audit Log
release simultaneously, Figure 1.
To obtain the Audit Log:
1. Obtain the machine’s IP address by printing a configuration report, GP 18.
2. Access the web UI by entering the IP address into a web browser on a PC on the same
network as the machine.
3. Log in to the web UI as an administrator, refer to GP 3.
4. Ensure HTTP - SSL/TLS is enabled:
a. Click Connectivity.
b. Click HTTP.
c. Enable HTTP (SSL).
d. Click OK. You will be prompted to restart the machine, click Restart Now.
5. When the machine restarts, log back in as an administrator, then click System.
6. Click Logs. Figure 1 Accessing special boot mode
7. Click Audit Log.
8. Click Enable. 3. At the keypad screen enter code number: 6789#. The SPECIAL BOOT MENU 1/3 screen
will display.
9. Click Export. The auditlog.txt file is downloaded via the web browser.
Device Log
To obtain the Device Log: CAUTION
1. Obtain the machine’s IP address by printing a configuration report, GP 18. Do not turn off the device until the reboot is complete. The device will reboot after the download
2. Access the web UI by entering the IP address into a web browser on a PC on the same is complete.
network as the machine. 4. Scroll through SPECIAL BOOT MENU screens 1/3, 2/3 and 3/3 to select the appropriate
3. Log in to the web UI as an administrator, refer to GP 3. function, refer to Table 2, then follow the on screen instructions. The device may reboot
then print a report.
4. Click System.
5. Click Logs. Table 1 1st Level Menu
6. Click Device Log.
Function Display Description
7. Click Accept. The devicelog.dat file is downloaded via the web browser.
HDD INITIALIZE --BOOT MODE-- Initializes the spool area, HDD/EMMC CARD
MODE HDD INITIALIZE MODE Initialization is performed for the predeter-
ARE YOU SURE? mined area of HDD/EMMC CARD partition,
YES other areas are not effected.
NO

General Procedures and Information February 2017 Launch Issue

GP 15, GP 16 6-20 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Table 1 1st Level Menu Table 2 2nd Level Menu
Function Display Description Function Display Description
STORAGE --BOOT MODE-- Formats the HDD/EMMC CARD by force. 03. NVRAM INIT -BOOT MODE-- Initializes the NVM of the configuration
DEVICE INITIAL- STORAGE DEVICE INI- This operation forcibly sets HHD/EMMC MODE 03. NVRAM INIT MODE range (Printer Settings etc) inside the Con-
IZE MODE TIALIZE MODE CARD partition condition to that at shipment. ARE YOU SURE? troller by force and starts up.
ARE YOU SURE? YES
YES NO
NO 04. HDD FORMAT -BOOT MODE-- Formats the HDD/EMMC card by force.
MODE 04. HDD FORMAT MODE This operation forcibly sets the HDD/EMMC
Table 2 2nd Level Menu ARE YOU SURE? card partition condition to the setting used at
YES shipment.
Function Display Description
NO
DOWNLOAD --BOOT MODE-- Starts up in Firmware Download Mode, GP
06. HDD INITIAL- --BOOT MODE-- Initializes the Spool Area HDD/EMMC card.
MODE DOWNLOAD MODE 4. IZE MODE 06. HDD INITIALIZE Initialization is performed for the predeter-
ARE YOU SURE?
MODE mined area of HDD/EMMC card partition,
YES
ARE YOU SURE? and the area other than this area is not influ-
NO YES enced.
LONGDIAG --BOOT MODE-- Performs a more detailed check than the NO
MODE LONGDIAG MODE usual device diagnostic items at the start up
SKIP INSTALL --BOOT MODE-- The function started without displaying
ARE YOU SURE? of the machine.
WIZARD SKIP INSTALL WIZARD INSTALL WIZARD.
YES ARE YOU SURE?
NO
YES
01. JOB LOG --BOOT MODE-- Used when the log data has an error and a NO
CLEAR MODE 01. JOB LOG CLEAR fail such as 116-331 has occurred, or when
MODE the log data must be cleared for version
ARE YOU SURE? upgrade that involves a large change in ver-
YES sions.
NO
02. FACTORY --BOOT MODE-- Used when recovery is not achieved with
INIT 02. FACTORY INIT MODE Startup by “03. NVRAM INIT MODE”. This
MODE ARE YOU SURE? method can also be used to resolve the
YES problem when the internal clock becomes
NO unstable, causing all the functions that use
the clock to become unstable when the ESS
PWBA is initialized with the backup battery
detached. When an initialization is performed
with this method, the same billing mismatch,
etc. occurs as after replacing the ESS
PWBA.
Note: When performing this boot mode on a
device after replacing the IIT, perform a
parameter setup for the IIT according to the
instruction sheet included with the replace-
ment IIT.
Perform dC132 Machine ID and Billing Data
after startup of the device.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-21 GP 16
GP 17 External Fax Line Test GP 18 Printing Reports
When the customer reports a fax issue sometimes it is very difficult to determine if the problem Purpose
is with the customers phone line or the Xerox device.
To list reports available from the control panel, refer to GP 35.

The preferred method of verifying the phone line functionality is to use the modem saver
• Configuration Report
device part number 600T2133 to ensure the fax line is wired correctly and to use the Analog
• Billing Summary Report
hand set part number 600T1937 or customer’s analog phone to place calls on the line. Be sure
that both local and long distance calls can be placed and the line quality is clear, no static. • Supplies Usage Report
• PostScript Font List
Use a Handset: • PCL Font List
• Can it dial externally on the line? • Demonstration Print
• Can it receive a call on the line? • Startup Page
• Evaluate Line quality. Check Line for unwanted beeps, or noise. Configuration Report
Use Breakout Box to measure voltages (Use the device chassis as ground). Refer to Fax 101 The Configuration Report lists the current state of system configuration parameters including
training for Breakout Box usage instruction: installed options and network settings.
• Check ground continuity.
• Line Voltage -20 to -50 VDC? Billing Summary Report
• Loop Current 15 to 95 mA DC? The Billing Summary Report lists Device Information, Billing Meter impression counters (for
• Ring Signal 50 to 90 VAC? customers on billing meter supplies plans only) and Sheet Count by Paper Type.

• Check Ring-Ground and Tip-Ground <1VAC

Supplies Usage
If a line quality issue or incorrect voltage is found then the customer will need to resolve these
The Supplies Usage report includes the current status of printer consumables and routine
problems.
maintenance items. Installation dates and replacement part numbers are listed.

PostScript Font List

This report provides a list of the installed PostScript fonts.

PCL Font List

This report provides a list of the installed PCL fonts.

Demonstration Print
This report shows a brief synopsis of the device.

Startup Page
This report lists device type, software versions, enabled protocols and mobile connectivity.

Procedure
Reports are printed from the Control Panel

NOTE: It is not necessary to enter SA mode (log in) in order to perform this procedure.

• From the Home Screen touch Device.

• Touch About.
• Scroll to the bottom of the list, then touch Information Pages
• Select the desired report, then touch Print.

General Procedures and Information February 2017 Launch Issue

GP 17, GP 18 6-22 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 19 Intermittent or Noise Problem 10. Perform the adjustments for the components that are not in the RAP, but are associated
with the function that is failing, refer to step 5.
Purpose 11. Operate all of the components that are not in the RAP, but are associated with the func-
The purpose of this RAP is to provide guidance for resolving an intermittent or noise problem. tion that is failing with dC330 Component Control. Observe the components for any symp-
This is not an exact procedure, but a set of recommended actions that use the resources of the toms of abnormal operation, such as a hesitation, or an unusual sound.
service manual to help locate the cause of an intermittent or noise problem.
12. Replace any components or consumables that are known to be a frequent cause of the
problem. When doing this, consider the cost and time required. If the suspected item is
Procedure inexpensive, can be installed quickly, and has a high probability of resolving the problem,
1. Check the service log. Recent service actions may provide information about the prob- then it is reasonable to replace it.
lem. For example, a component that was recently replaced to correct another problem 13. Leave an accurate and detailed record of your actions in the service log. Describe what
may be the cause of the new intermittent problem. you have observed, what actions you took, and the recommended next steps.
2. Noise problems may be due to improper installation. Check for packing materials that
have not been removed. Check for loose or missing hardware.
3. Run the device in a mode that vigorously exercises the function that is suspected. The
device may fail more frequently or may fail completely under these conditions. Look for
signs of failure or abnormal operation.
An intermittent problem can usually be associated with a RAP, since when it does fail, it
results in a fault code, a jam code, or some other observable symptom.
4. Using the RAP that is associated with the symptom of the intermittent problem, examine
all of the components that are referenced in the RAP. Look for:
• contamination, e.g, a feed roller that has a build up of dirt or toner.
• wear, e.g, gear teeth that are rounded or have excessive backlash.
• HFSI, even if they have not exceeded their expected life or copy count value, refer to
Component Life SCP 4.
• wires chafing against components of the device, especially against moving compo-
nents.
• misaligned, mis-adjusted, or incorrectly installed components.
• slow or slipping clutches; slow or binding solenoids.
• damaged components.
• excessive heat, or symptoms of excessive heat, such as the discoloration of a com-
ponent.
• loose cables or wires.
5. Using the RAP that is associated with the symptom of the intermittent problem, perform
all of the adjustments for the components or functions that are referenced in the RAP.
Check to ensure that the adjustment can be made and that there is an adequate range of
adjustment, and that it can be set to or near the nominal value. Any abnormality that is
observed may be an indication of the cause of the problem. For example, a component
can be adjusted to the nominal value, but it is at the limit of the adjustment range. This is
not normal and may be an indication of the cause of the problem.
6. Operate all of the components in the appropriate RAP that is associated with the symp-
tom of the intermittent problem with dC330 Component Control. Observe the components
for any symptoms of abnormal operation, such as a hesitation, or an unusual sound.
7. Check that the AC and DC power are within specification.
8. Get technical advice or assistance when it is appropriate. This will depend upon the situa-
tion and the established local procedures.
9. Examine the components that are not in the RAP, but are associated with the function
that is failing, refer to step 4.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-23 GP 19
GP 20 The module is heavy GP 21 Device Lubrication
Purpose Purpose
Use this procedure when lifting or moving heavy modules. To give information on the use of lubricants.

Procedure Procedure
When removing heavy modules from a device, the instructions that follow must be observed:
1. Ensure that a suitable stable surface to support the module after removal is located in CAUTION
close proximity to the device.
Only use lubricants as directed. Incorrect use of lubricants could seriously affect the perfor-
NOTE: Other parts of a machine are not a suitable stable surface. mance of the device.
Take the following precautions when performing device lubrication:
2. Ensure that the height of the support surface is between 750mm and 1000mm (30 inches
and 39 inches). • Wear disposable gloves.
3. Ensure that there are no hazards or obstacles between the device and the support sur- • Only use lubricants that are specified in the procedure.
face. • Only lubricate parts as directed.
4. If instructed to remove the module toward the rear of the device and only 1 person is • Apply only the smallest amount of lubricant, sufficient to lubricate the parts. To prevent
available, the module must be removed while standing at the rear of the device. If 2 peo- contamination, remove any surplus lubricant.
ple are available, the module may be removed while standing at the front of the device. • Take great care not to contaminate other parts with the lubricant.
5. Two people are required if the module is to be lifted onto the floor or lifted from the floor.

General Procedures and Information February 2017 Launch Issue

GP 20, GP 21 6-24 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 22 Installation Space Requirements
Purpose
To give information on the weight, size and normal installation space requirement for the C400
and C405 devices.
• Dimensions and Mass of the C405
• Dimensions and Mass of the C400

WARNING
Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
599 mm

WARNING
USA and Canada. Do not install this machine in a hallway or exit route that does not
have 1.12 m (44 inches) of space additional to the normal space requirements in front of
the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
is needed in front of the machine in hallway and exit route
Dimensions and Mass of the C405
Refer to Table 1 for the device mass. The C405 dimensions are shown in Figure 1 and Figure
2 with MSI Tray cover and scanner cover closed.
540 mm
Table 1 Printer mass 432 mm
Printer Mass
C405 32.7 kg (72lb)
Optional 550-sheet feeder 2.6 kg (5.7 lb)

Figure 1 Device dimensions

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-25 GP 22
 C405 Installation Clearance Requirements
This section shows the minimum installation space needed to correctly operate and service the
C405.

1. In order to function correctly, the device must be placed on a flat surface with the follow-
ing minimum clearances shown in Figure 3 and Figure 4 with the optional 550-sheet
feeder.

738 mm

m m
400

920 mm
100
mm

540 mm
432 mm

400
mm
mm
40
Figure 2 Dimensions w/option 550 932 15
mm

Figure 3 Minimum clearance

General Procedures and Information February 2017 Launch Issue

GP 22 6-26 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Dimensions and Mass of the C400
Refer to Table 2 for the printer mass. The C400 dimensions are shown in Figure 5 and Figure
6 with MSI Tray cover and scanner cover closed.

Table 2 Printer mass

Printer Mass
C400 25.9 kg (57lb)
Optional 550-sheet feeder 2.6 kg (5.7 lb)
m

1058 mm
m
400
100
mm

400
mm
mm
40
932 15 399 mm
mm

Figure 4 Minimum clearance w/option 550

2. Mounting surface flatness must be within the specified range.

488 mm
3. The device must not be tipped or tilted more than 7 mm in any direction. 491 mm

Figure 5 Device dimensions

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-27 GP 22
 C400 Installation Clearance Requirements
This section shows the minimum installation space needed to correctly operate and service the
C400.

1. In order to function correctly, the device must be placed on a flat surface with the follow-
ing minimum clearances shown in Figure 7 and Figure 8 with the optional 550-sheet
feeder.

538 mm

m m
400

600 mm
100
mm

488 mm
491 mm

400
m m
mm
991 88
14
m m
Figure 6 Dimensions w/option 550

Figure 7 Minimum clearance

General Procedures and Information February 2017 Launch Issue

GP 22 6-28 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 GP 23 First Print Output Time
Purpose
From Ready State
First Print Output Time (FPOT) is defined as the time from when the engine receives a Start
signal in Ready state, until a single page is printed and delivered to the output tray (Table 1).

From Sleep State

mm
400 First Print Out Time includes the time required to print any maintenance pages (such as the
configuration page) and a single customer page on A size media from Tray 2 (Table 1).
100

738 mm
m m
Table 1 First print/copy output time
FPOT
Color FPOT (Power Saver/ FPOT
Mode (Ready) Sleep) (from cold) FCOT
B/W As fast as 13 sec As fast as 24 sec 26.0 sec Platen: 20 sec
DADF simplex: 22
sec
400 Color As fast as 14 sec As fast as 25 sec 26.0 sec Platen: 20 sec
m m
m DADF simplex: 22
8m
991
mm 148 sec

Figure 8 Minimum clearance w/option 550

2. Mounting surface flatness must be within the specified range.

3. The printer must not be tipped or tilted more than 7 mm in any direction.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-29 GP 22, GP 23
GP 24 Restriction of Hazardous Substances (RoHS) GP 25 Ethernet Crossover Cable Setup
Purpose Purpose
To give information on the RoHS Directive. To connect and then configure a laptop to communicate with a device via a ethernet crossover
cable, tool number 600T02252.
The RoHS Directive restricts the use of certain hazardous substances in electrical and elec-
tronic equipment. It applies to equipment placed in the European Union (EU) market. The Procedure
directive takes effect from 1st July 2006.

NOTE: Currently these restrictions are only for the European Union (EU) market and some WARNING
associated countries. For more information go to www.Xerox.com. However, Xerox has man-
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
dated that all Xerox® VersaLink® C400 and C405 devices must be maintained as RoHS com-
tomer supply while performing tasks that do not need electricity. Electricity can cause
pliant.
death or injury. Moving parts can cause injury.
The hazardous substances are: 1. Print a configuration report, GP 18.
• Lead (Pb) 2. Ensure that Windows firewall and wireless network connectivity on the laptop are turned
• Mercury (Hg) off.
• Cadmium (Cd) 3. Record the IP address and Subnet Mask of your laptop.
• Hexavalent Chromium (Cr 6+, Cr [VI])
• Polybrominated Diphenyl Ethers (PBDE’s) CAUTION
• Polybrominated Biphenyls (PBB’s) Before you change the value of a setting ensure the original value is recorded. All the
original values will need to be restored to the laptop at the end of the procedure.
Identification of a RoHS Compliant Device a. Open a command window on the laptop
Xerox will maintain a central list of RoHS compliant devices. • If running Windows XP, click on Start, then select Run. Type CMD in the Run
dialog box, then press Enter.
All Xerox® VersaLink® C400 and C405 devices are RoHS compliant at time of manufacture. • If running Windows 7, select Start and in the Search box above the Start but-
ton, type CMD, then press Enter.
Procedure NOTE: If the Windows key is enabled (the key located in the lower left corner with
the Microsoft logo), hold the Windows key down, press R and release both keys to
CAUTION open the Command window.
Failure to comply with RoHS guidelines can result in product recalls, imprisonment, fines or b. Type ipconfig at the command prompt, then make a note of your Local Area Con-
penalties. nection : IPv4 Address and Subnet Mask.
Use only spares that are listed in the Xerox® VersaLink® C400 and C405 Spare Parts List. Do 4. Configure the LAN connection of the laptop to enable communication with the device.
not use spare parts from other similar devices, even if the parts look identical. All Xerox® Ver- Perform the relevant procedure:
saLink® C400 and C405 devices are RoHS compliant at time of manufacture and must be • Windows 7.
maintained as RoHS compliant.
• Windows XP.

General Procedures and Information February 2017 Launch Issue

GP 24, GP 25 6-30 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Windows 7
Perform the steps that follow:
1. Open Start / Control Panel / Network and Sharing Centre.
2. From the left pane, select Change adapter settings.
3. Right-click on the Local Area Connection icon. Select Properties. The Local Area Con-
nection Properties window will open.
4. Highlight Internet Protocol Version 4 (TCP/IPv4). Select Properties, refer to Figure 1. The
Internet Protocol Version 4 (TCP/IPv4) Properties window will open.

Figure 2 Properties window

7. Refer to the configuration report. Set the IP address of the laptop one number higher than
the device. For example, if the IP address of the device is 192.168.196.112, set the IP
address of the laptop to 192.168.196.113.
8. Refer to the configuration report. Set the Subnet mask of the laptop to the same as the
Subnet mask of the device.
9. Click on OK to close the properties dialog box, then OK to close the second properties
dialog box.
Figure 1 Properties window 10. Close the Local Area Connection Status dialog box.
11. Connect the ethernet crossover cable to the device, then continue with your procedure.
5. Double-click the entry Internet Protocol Version 4 (TCP/IPv4).
6. Select Use the following IP address. Enter the IP address and subnet mask, Figure 2.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-31 GP 25
Windows XP 4. Select Use the following IP address, Figure 4.
Perform the steps that follow:
1. Open Start / Control Panel / Network Settings.
2. Right-click on Local Area Connection icon. Select Properties. The Local Area Connection
Properties window will open.
3. Highlight Internet Protocol (TCP/IP). Select Properties, refer to Figure 3. The Internet Pro-
tocol (TCP/IP) Properties window will open.

Figure 4 Properties window

5. Refer to the configuration report. Set the IP address of the laptop one number higher than
the device. For example, if the IP address of the device is 192.168.196.112, set the IP
address of the laptop to 192.168.196.113.
6. Refer to the configuration report. Set the Subnet mask of the laptop to the same as the
Subnet mask of the device.
Figure 3 Properties window
7. Select OK to close the Internet Protocol (TCP/IP) Properties window.
8. Select OK to close the Local Area Connection Properties window.
9. Connect the ethernet crossover cable to the device, then continue with your procedure.

General Procedures and Information February 2017 Launch Issue

GP 25 6-32 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 26 Media Specifications Tray Capacity
The media trays accommodate most sizes and types of paper or other specialty media. To Table 1 lists tray capacities.
ensure the best print quality and to avoid jams, adhere to the guidelines in this section.
Table 1 Tray capacity
Recommended Media Media and Weight MSI Tray Tray 1 Optional Tray DADF Input
A list of paper and media recommended for the C400 and C405 devices is available in GP 7, Standard Paper 100 Sheets 550 Sheets 550 Sheets 60 sheets
subsection Paper.
Envelope 10 (approx.) 0 0 0
Weight 60-216 g/m2 60-216 g/m2 60-216 g/m2 60-125 g/m2
Media that May Damage to the Printer
The printer can use a variety of media for print jobs. However, some media can cause poor
output quality, increased jams, or damage. Unacceptable media includes: Print Image Quality
Image Quality Guarantee Conditions
• Rough, plastic, or porous media The image quality is specified and guaranteed under the conditions shown in Table 2.
• Ink jet paper
• Non-laser glossy or coated paper Table 2 Print image quality specifications
• Transparency Item Specification
• Paper with cutouts or perforations Environmental conditions Environment condition for evaluating image quality
• Paper that has been stapled, folded, photocopied, or wrinkled Temperature: 15-28degC
• Envelopes with windows, metal clasps, padding, side seams or adhesives with release Humidity: 20-70%RH
strips Guaranteed paper The print quality defined in this chapter is guaranteed when stan-
• CD labels dard paper is used in the tray.
• Media that is less than 60 g/m2 or more than 216 g/m2 Paper condition The paper used is fresh paper immediately after unpacked, which
has been left in the operating environment for 12 hours before
Media Storage Guidelines unpacking.
If media handling problems are common, review these storage guidelines with the customer.
Machine condition The print image quality specified in this section is guaranteed with
the printer in normal condition. Evaluation is performed without
• Store media in dark, cool, relatively dry locations. Most media is susceptible to damage
image quality adjustment (Auto Exposure OFF).
from ultraviolet (UV) and visible light. UV radiation, emitted by the sun and fluorescent
Image quality guaranteed The print image quality specified in this section is guaranteed in
bulbs, is particularly damaging to media. The intensity and length of exposure to visible
light should be reduced as much as possible. area the guaranteed image quality area specified in this manual.

• Maintain constant temperatures and relative humidity Criterion At least 90% of the copy samples shall satisfy the defined copy
quality at a 90% reliability level.
• Avoid attics, kitchens, garages, and basements. Inside walls are drier than outside walls
where moisture can collect.
• Store flat. Media should be stored on pallets, cartons, shelves, or in cabinets.
• Do not open sealed packages until needed. Leave media in the original packaging. For
most commercial grades, the wrapper’s inner lining protects the media.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-33 GP 26
GP 27 Environmental Data Noise Levels
Operating Environment Specifications The C400 & C405 noise levels during operation and standby are shown in Table 3.

The printer should be stored and operated under the environmental conditions shown in Table Table 3 Noise levels
1:
Operating Mode Sound Power (B) Sound Pressure (dB)
Table 1 Operating environment Running 6.9B 53dB
Characteristic Specification Standby 50B 29dB
Installation Temperature / Installation temperature and humidity on the condition without con-
Humidity densation is as follows.
Operating: 10-32degC, 10-85%RH (No condensation)
Storage: minus 20-40degC, 5-85%RH (No condensation)
Installation Altitude 0 to 3,100m
Installation Horizontality Longitudinal levelness of table surface on which the printer is
installed
Longitudinal: 1 degree or under
Lateral: 1 degree or under
Storage Temperature of The guaranteed period of the Toner Cartridge before unpacked is
a Toner Cartridge as follows:
Normal conditions: 24 months under 0 to 35degC, 15 to 80%RH.
Harsh conditions: 1 month under -20 to 0degC and 35 to 40degC,
5 to 15%RH and 80 to 90%RH.
The storage altitude shall be 0 to 3,100m. Can be extended to 0 to
15,000m when shipped by air.
(Provided that the cargo bay is pressurized to 70.9275Kpa or
higher.
Acoustic Noise Operation: 56.0 dB
Sound Pressure (Deci- Standby or Ready: 30.0 dB
bels)

Safety / Environment Conditions

The printer meets the safety and environmental standards shown in Table 2:

Table 2 Safety / Environment conditions

100-127V M/C 220-240V M/C
Safety Standard UL60950-1, CSA 22.2 60950 IEC60950-1 / EN60950-1
Laser Safety Standard FDA21CFR Chapter 1, Subchap- IEC60825-1 Amendment 1 +
ter J, Section 1010, 1040 Amendment 2 / EN60825-1
Amendment 1 + Amendment 2
Class 1 Laser Product
EMI FCC Part15 Subpart B, Class A EN55022:2006, Class A

General Procedures and Information February 2017 Launch Issue

GP 27 6-34 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 28 Toner CRUM Conversion GP 29 How to Check a Dispenser Motor
Purpose Purpose
This procedure explains how to set the geographic differentiation code and toner cartridge type This procedure explains how to check the operation of the toner dispenser motors, PL 5.1 Item
to the correct values. 2 and related gears, PL 5.1 Item 3. This is typically done when an fault is caused from a low
amount of toner in an imaging unit’s, PL 8.1 development assembly, that is insufficient to main-
Introduction tain density. The two likely causes are, the print cartridge is not fully seated, or the replenisher
assembly is not functioning correctly.
The C400 & C405 devices are shipped with “worldwide neutral” toner cartridges installed at the
factory. When the cartridges shipped with the printer are installed, the printer is set to world-
wide neutral configuration. When the toner cartridge is replaced, the geographic differentiation Procedure
code and toner cartridge type in NVM automatically change to the same settings as the
replacement cartridge. Once these NVM are set, the toner configuration can only be changed
with a CRUM conversion. WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
There are three types of toner: metered, which is a single part number world wide, sold toner tomer supply while performing tasks that do not need electricity. Electricity can cause
that is specific to the DMO, NA, XE market, and sold toner that is specific to NA/XE markets. If death or injury. Moving parts can cause injury.
a toner cartridge of the wrong type (i.e., a “sold” cartridge in a “metered” configured device) is 1. Enter Service Diagnostics, GP 1.
installed, it will generate a fault code and/or a message indicating toner incompatibility.
2. Select dC330 Component Control.
If the problem occurs after several toner replacements, the customer may have received the 3. Remove the affected toner cartridge (e.g., Cyan), PL 5.1.
wrong toner in a consumables order; either because the wrong part number was ordered, or 4. Select code 041-001 for the 24V low voltage power supply.
the shipment did not match the order. Resolution in this case is simple; the customer should 5. Select the code for an unaffected toner dispenser motor (e.g., Yellow: 93-004), PL 5.1
exchange the toner for the correct part. Item 2 then listen to the gear movement. It should be smooth and relatively quiet. You can
also look at the toner gear movement on the left side of the device where the toner is dis-
If the wrong toner was installed at the first toner replacement after install, or if the configuration pensed.
NVM have changed due to software or NVM corruption, perform the following procedure: 6. Turn off the unaffected toner dispenser motor (e.g., Cyan: 93-008).
7. Turn on the affected toner dispenser motor and listen to, or watch, the gear movement. If
Procedure there is clicking or chattering, the problem is related to the toner dispenser assembly.
1. Log in as an administrator via the web page, GP 3. 8. Turn off the affected toner dispenser motor and the low voltage power supply.
2. From the Home screen: on the right side of the Supplies banner touch Details. 9. Touch Close to return to the diagnostics screen.
3. At the bottom right of the screen touch the Supplies Plan icon. 10. Exit diagnostics, GP 1.
4. Call Field Engineering or your NTS and provide the Device Serial Number and Total
Impressions that are displayed on the Supplies Plan Screen. You will receive a 6 charac-
ter plan conversion code.

NOTE: Enter the passcode within 500 page counts of when it was issued, or it will not be valid.
5. Enter the passcode string provided in Step 4, then touch Apply.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-35 GP 28, GP 29
GP 30 IP (ESS) Specifications USB

Support OS Table 1 USB 3.0 Type-B interface port specifications

The device supports the following operation systems with the latest service pack. Item Specification
• Microsoft Windows XP (32bit / 64bit)
Connector One Type-B connector
• Microsoft Windows Server 2003 (32bit / 64bit)
Protocol Super Speed compatible
• Microsoft Windows Vista (32bit / 64bit)
• Microsoft Windows Server 2008 (32bit / 64bit) Table 2 USB 2.0 Type-A interface port specifications
• Microsoft Windows Server 2008 R2 (64bit)
Item Specification
• Microsoft Windows 7 (32bit / 64bit)
Connector Two Type-A connector
• Mac OS X 10.3.9/10.4/10.5 (PPC/x86)
Protocol Hi-speed USB 2.0 compatible
• Mac OS X 10.6/10.7 (x86/x64)
Supported Class USB Mass Storage Class
• Red Hat Enterprise Linux 5/6 Desktop (x86)
• SUSE Linux Enterprise Desktop 10/11 (x86)
Ethernet
Interface Port
See the following tables for interface port specifications: Table 3 Ethernet interface port specifications

• Table 1 USB 3.0 Type-B Interface Port Specifications Item Specification

• Table 2 USB 2.0 Type-A Interface Port Specifications Connector One RJ-45 connector
• Table 3 Ethernet Interface Port Specifications Protocol 10 Base-T / 100 Base-TX / 1000 Base-T compatible
• Table 4 Wireless Interface Port Specifications
• Table 5 FAX Connection C405 only Wireless
• Table 6 Foreign Device Interface (FDI) Wireless adapter is required.

Table 4 Wireless interface port specifications

Item Specification
Connectivity Technology Wireless
Compliant Standards IEEE802.11 n/g/b
Band width 2.4 GHz and 5 GHz
Data Transfer Rate IEEE802.11n mode: 65 Mbps
IEEE802.11g mode: 54, 48, 36, 24, 18, 12, 9, 6 Mbps
IEEE802.11b mode: 11, 5.5, 2, 1 M bps
Protocol refer to “Network Protocol” for details
Device Type Wireless Adapter
Security Protocol 64(40-bit key)/128(104-bit key)
WEP,WPA-PSK(TKIP,AES), WPA2-PSK(AES),
WPA-Enterprise(TKIP,AES), WPA2-Enterprise(AES)
(EAP method supports PEAPv0 only)
Wifi Protected Setup (WPS) Push Button Configuration (PBC), Personal Identification Num-
ber (PIN)
Connection to the Linux machine is not guaranteed. Only for infrastructure connection and
when Linux terminal is connected with Wired LAN connection.

General Procedures and Information February 2017 Launch Issue

GP 30 6-36 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Fax Connect ii on C405 only Control and Management Protocol
Control and management protocol is shown in Table 8:
Table 5 Fax connection
Item Specification Table 8 Control and management network protocol

Connection to public line RKJ11 modular jack (2wire) Protocol Transport Application / Usage Remarks
Terminal for external telephone RKJ11 modular jack (2wire) HTTP/HTTPS TCP/IP EWS
SMTP TCP/IP E-Mail Alert
Foreign Device Interface (FDI) SNMP v1/v2c/v3 UDP/IP Driver, Installer, Management SNMP v3 Default OFF
DHCP UDP/IP IP setup
Table 6 FDI connection
BOOTP UDP/IP IP setup
Item Specification RARP TCP/IP IP management
This connector is used to use the functions One Din10 pin connection providing 5V/ AutoIP TCP/IP Installer (Device discovery)
that access the machine via the 3rd party 120mA to connected devices. WINS TCP/IP IP setup
accessories like as IC Card Reader/Coin Kit
Telnet TCP/IP IP management
(Authentication/Auditron)
Bonjour (mDNS) UDP/IP IP setup for Mac
LDAP TCP/IP Address Book,ColorTrack Pro1.1
Network Protocol LDAPS TCP/IP Address Book,ColorTrack Pro1.1 HDD option required
Printing Protocol
DNS TCP/IP IP management
Printing protocol is shown in Table 7:
DDNS TCP/IP IP management Default OFF

Table 7 Printing network protocol SNTP TCP/IP IP management Default OFF

FTP TCP/IP IP management
Maximum
Protocol Transport Sessions Remarks
MIB
Port9100 TCP/IP 1 Windows XP/Server2003/Vista/ Server2008/ 7/Server
2008 R2 The following MIBs are supported.
Mac OS X • RFC1213 MIB-II
LPD TCP/IP 10 Windows XP/Server2003/Vista/ Server2008/ 7/Server • RFC1514 HostResources
2008 R2 • RFC1759 Printer MIB
Mac OS X • Printer port monitor MIB
Linux
• XCMI MIB
IPP/IPPS TCP/IP 5 Windows XP/Server2003/Vista/ Server2008/ 7/Server
(Requires 2008 R2
Decomposer
optional Mac OS X PDL
HDD) The PDL decomposer specifications are shown in Table 9:
SMB TCP/IP 5 Windows XP/Server2003/Vista/ Server2008/ 7/Server
2008 R2 Table 9 PDL decomposer specifications
Web Ser- TCP/IP 2 [Print]:Windows Vista / Server2008/ 7 / Server 2008 R2 Interface
vices on [Scan] : Windows Vista / 7
USB I/F USB
Devices
PDL Net Storage Remark
PCL 5c Yes No
PCL 6 Yes No SupportOS: Windows XP/Server 2003/Vista/Server 2008/
7 / Server 2008 R2
PostScript Yes No SupportOS: Mac OS X(10.3.9/10.4/10.5/10.6/10.7), Linux,
Windows XP/Server2003/ Vista / Server 2008 / 7 / Server
2008 R2

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-37 GP 30
 Table 9 PDL decomposer specifications The user name and password are embedded in the print job to confirm from whom the job is
sent. In addition, the user name and password are entered by user from the printer driver.
Interface

USB I/F USB The printer can support maximum 50 accounts.

PDL Net Storage Remark
When “ColorTrack Mode” is set to “Off”, “Automatic Color to Monochrome Print” setting applies
FX-PDF Yes Yes Ver1.6
to all users. When “ColorTrack Mode” is set to “Internal Mode” or “External Mode”, “Automatic
TIFF No Yes Color to Monochrome Print” setting applies to Registered Users with “Monochrome Print Only”
JPEG No Yes rights and Non Registered Users.
HBPL Yes No
Yes: Supported No: Not supported Secure Print
When the optional HDD is attached, the printer holds print data in memory, including a user
Font password (1~12 digits), a user name and a document name specified in the printer driver. The
81 fonts and 36 Symbol Sets for PCL, 16 fonts for PDF and 136 fonts for PS3 are available as data is not printed until the same password, user name and document name are specified at
the device UI. The data is cleared after being printed. The data remains in the device as long
built-in font.
as it is not cleared. The data in the memory is cleared when the printer is turned off. The data
Image Area on the HDD is not cleared even if the device is turned off.

The image area specifications are shown in Table 10:

Proof Print
When the optional HDD is attached, only the proof print can be selected, when multiple sets of
Table 10 Image area specifications
prints are specified in the printer driver, the device prints only the first set of the print data. The
Area Definition Specification user can select whether the remaining sets are printed or not (the remaining data is cleared)
Usable Area (maximum paper size) 215.9 x 355.6 mm (a) when the same user name and document name are entered at the UI. The data remains in the
Un-printable Area Default: 4.1 mm each from four edges of device as long as it is not cleared. The data on the memory is cleared when the device is
turned off. The data on the HDD is not cleared even if the device is turned off.
paper (b)
Printable Area 207.7 x 347.4 mm
IP Filter
Print quality guaranteed Area Same as Printable Area
The user can select to accept or reject jobs for the specified IP address. Up to 5 IP addresses
a. Maximum width 220 mm for Envelope (DL LEF). can be specified. IP filter is available only to LPD and Port 9100.
b.Can be enabled in printer driver up to 4.0mm.
Maximum printable width of paper which paper width is more than 215.9 mm is 210.9 mm. Logging
Therefore, Maximum printable area is 210.9 x 361.6 mm.
Job Logging
The device can retain up to 20 job logs.
Job Control
Print Cancel Job log is printed instantly by user's request or automatically when the number of the retained
A print job in progress can be cancelled from the operator panel. job logs has reached 20.

Job Recovery Job log includes the following information.

When a print job fails due to a recoverable error such as paper jam, the device recovers the job • Job finish date and time
automatically after the jammed paper is removed. • Job type (Print/File/FaxSend/FaxReceived/Copy/Scan)
• Input interface (USB, LPD, Port9100)
Job Timeout • Document name (File name)
When a print job is stopped for a certain period of time (time can be changed at the operator • Output color
panel, and unlimited also can be selected), the print data of the job is deleted as an error
• User name/Host name
ColorTrack Pro1.1 • Number of printed sheets (Color, B&W)
Color Track is a function to designate the use of color printing and control print volume per • Number of printed impressions (Color, B&W)
user. • Paper size
• Result (Successful, Error, etc.)
Only the administrator can set restrictions from the EWS.

General Procedures and Information February 2017 Launch Issue

GP 30 6-38 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Error Logging GP 31 IIT Specifications
The device can retain the following errors.
Scanner
Fatal error: 42 errors at the maximum (10 errors at the minimum) Scanner specifications are shown in Table 1:

Jam error: 42 errors Table 1 Scanner specifications

Item Specification
The user can print the error log by the panel operation.
Scanning Method Platen: Document-fixed flatbed scanning method
Jam error log includes the following information: DADF: Carriage-fixed, document-feeding scanning method
(2- side scanning)
• Date and time when jam has occurred
Optical Resolution 600 x 600 dpi (max)
Jam name Fatal error log includes the following information:
Light Source LED
• Date and time when error has occurred
Maximum Scanning Guarantee Platen: 215.9 mm x 297 mm (8.5” x 11.7”)
• Error code
Area DADF: 215.9 mm x 355.6 mm (8.5” x 14”)
Billing Counter
Scanning Halftone Level Output from the CIS has the following halftone level.
The PV counter counts the number of sheets printed correctly (Similar to Odometer) (Table
11). Gray: 10bit
Color: 10bit (R/G/B)
Table 11 Billing counter specifications
Counter Description Platen
Color PV (7 digits)(KCMY) Count the number of paper printed in color. Platen specifications are shown in Table 2:
B&W PV (7 digits)(K only) Count the number of paper printed in B&W.
Table 2 Platen specifications
Total PV (7 digits) Count the total number of paper printed in color and B&W.
Item Description
ID Print Platen Glass Size: 221 mm x 300 mm (8.7” x 11.8”)
(Flat glass area)
User name can be printed. The printing position can be selected from upper right, upper left,
lower right and lower left (Only for PCL6). The user selects using the operator panel whether Document Image Area (Platen mode) Max: 215.9 mm x 297 mm (8.5” x 11.7”)
user name is printed or not and where it is printed.
DADF
Non-Genuine Mode DADF specifications are shown in Table 3:
When a toner cartridge has reached end-of-life, the device stops accepting print requests
(toner cartridge life is counted by the counter in CRUM). Taking into consideration that some Table 3 DADF specifications
users use refilled toner cartridges they get from remanufacturers, the device can accept a print
Item Description
request by the user’ s panel operation even if the life of the toner cartridge has ended. Settings
of toner cartridge can be made separately (settings of toner cartridge can not be made by Document Condition Sheets without tears, wrinkles, or folds
color). When the mode has changed so that the device does not stop even after life of toner Document Thickness Simplex: 50g/m2 - 125g/m2
cartridge ends, the device displays a message on the operator panel to inform the user of the Duplex: 60g/m2 - 125g/m2
mode change. When the printer operates in this mode, print image quality is not guaranteed. Auto Document Size Detection None
Also, remaining toner level is not displayed (as CRUM data can not be guaranteed).
Retention Angle / Open Angle Maximum open angle: 70 deg
of Platen Cover with DADF Platen cover can be retained at any angle: 12 +/- 5 deg
through 65 +/- 5 deg
Platen cover self-weight drop angle: 12 +/- 5 deg or less
Document Setting Center Registration
Document Tray Capacity 50 sheets of standard documents, or document stack height
is 8 mm or less.
Document shall not be creased/folded/swollen, etc.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-39 GP 30, GP 31
GP 32 Fax Specifications Table 1 Fax Mutual communication ability

Fax Send/Receive Buffer Characteristic Specification

FlashROM: 4MB Communication Control Proto- Comply with ITU-T recommendation T.30
col
Connectable Network Nonstandard Function Not supported
The Fax can be connected to the following communication networks:
• PSTN Transmission Time

• PBX Image Data transmission time (Tp) of image data in G3 mode is as follows (Table 2).
The Fax cannot be connected to the following communication networks:
Resolution conversion is not performed during transmission, and density is normal.
• ISDN communication network
• VoIP network Specified value condition: ECM (No data error)
Mutual Communication Ability
Table 2 Fax transmission time
Fax mutual communication ability specifications are show in Table 1:
14.4 Kbps 28.8 Kbps 33.6 Kbps
Table 1 Fax Mutual communication ability Chart (MMR) (MMR) (JBIG)a

Characteristic Specification IIEEJ No.4 Super Fine 56 sec. or less 29 sec. or less 22 sec. or less
Fine 26 sec. or less 13 sec. or less 11 sec. or less
Communication Mode Priority 1: ITU-T Super G3
Priority 2: ITU-T G3 ECM Standard 19 sec. or less 10 sec. or less 7 sec. or less
Priority 3: ITU-T G3 ITU-T No.1 Super Fine 30 sec. or less 15 sec. or less 12 sec. or less
Fine 15 sec. or less 8 sec. or less 6 sec. or less
Notes:
Standard 11 sec. or less 6 sec. or less 4 sec. or less
ITU: International Telecommunication Union
FX English sales Text Standard 7 sec. or less 4 sec. or less 2 sec. or less
ITU-T: ITU Telecommunication Standardization Sector
ECM: Error Correction Mode FX Japanese sales Text Standard 9 sec. or less 5 sec. or less 4 sec. or less
Modem Signal Processing The following communication standards are supported: IIEEJ No.1 Standard 75 sec. or less 38 sec. or less 20 sec. or less
• V.34 (33.6 /31.2 /28.8 /26.4 /24 /21.6 /19.2 /16.8 /14.4 / a. Reference value
12 /9.6 /7.2 /4.8 /2.4 kbps)
• V.17 (14.4 /12 /9.6 /7.2 kbps) Protocol Control Time
• V.29 (9.6 /7.2 kbps) When no data error occurs, protocol control time (Tm, Tn, Tu) is as shown in Table 3:
• V.27ter (4.8 /2.4 kbps)
Table 3 Fax protocol control time
Pixel Transmission Density (on B/W:
the supported transmission • R16 x 15.4 line/mm Before: Between After
path) Mode messages: Tm messages: Tn messages: Tu Total
• R8 x 15.4 line/mm
• R8 x 7.7 line/mm V.17, V.29, V.27ter 16.4 sec. or less 3.2 sec. or less 4.4 sec. or less 24.0 sec. or less
Standard Protocol
• R8 x 3.85 line/mm
-V.34 9.9 sec. or less 1.0 sec. or less 0.9 sec. or less 11.8 sec. or less
• 600 x 600 pixel/25.4 mm (Super Fine)
Standard Protocol
• 400 x 400 pixel/25.4 mm (Super Fine)
• 300 x 300 pixel/25.4 mm (Fine)
In G3 mode, when a data error that exceeds the threshold occurs, Tn increases by approxi-
• 200 x 200 pixel/25.4 mm (Fine)
mately 6 seconds.
• 200 x 100 pixel/25.4 mm (Standard)
Color: Not supported In ECM (Error Correction Mode), according to the number of resending operations performed
Communication Image Size Fast scan direction size on communication is 215 mm +/- 1% for the occurred data error, Tn increases by approximately Tn+1 seconds for each resending
operation.
Halftone/Compression Method B/W: 1bit, JBIG, MMR, MR, MH encoding
Color: Not supported

General Procedures and Information February 2017 Launch Issue

GP 32 6-40 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Throughput GP 33 Interior and Exterior Cleaning
The sending time is calculated in the following formula:
Purpose
Sending time = Call setup time + Tm + (N x Tp) + {(N-1) x Tn} + Tu (sec) Whenever cleaning any portion of the printer, follow the precautions given here.

(N: Send quantity; Tp: Image transmission time) General Precautions

Incoming Call Level

Under ideal conditions (flat line, no noise, and no other line stress), normal communication WARNING
shall be guaranteed in the range from -3 through -43 dBm. Do not handle the fuser components until they have cooled. Some fuser components
operate at hot temperatures and can produce serious personal injury if touched

CAUTION
• Do not remove the covers or guards that are fastened with screws. You cannot maintain
or service any parts that are behind these covers and guards. Do not attempt any mainte-
nance procedure that is not described in the documentation supplied with your printer
• When cleaning your printer do not use organic or strong chemical solvents or aerosol
cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials
only as directed in this documentation.

• Do not place anything on top of the printer.

• Do not leave the covers and doors open for any length of time, especially in well-lit
places. Light exposure can damage the imaging units.
• Do not open covers and doors during printing.
• Do not tilt the printer while it is in use.
• Do not touch the electrical contacts or gears. Doing so could damage the printer and
cause the print quality to deteriorate.
• Ensure any parts removed during cleaning are replaced before you plug in the printer.
Recommended Tools
• Toner vacuum cleaner
• Clean water
• Clean, dry, lint-free cloth
Cleaning Process

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Disconnect the power cord GP 4. Electricity can cause death or
injury. Moving parts can cause injury.
Clean the exterior of the printer once a month.
• Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth.
• After cleaning, wipe with a dry, soft cloth.
• For stubborn stains, apply a small amount of mild detergent to the cloth and gently wipe
the stain off.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-41 GP 32, GP 33
 GP 34 How to Set the Date and Time
CAUTION Purpose
Do not spray detergent directly on the device. Liquid detergent could enter the device through To set the device’s date and time.
a gap and cause problems. Never use cleaning agents other than water or mild detergent.
How to Set the Date and Time at the UI
WARNING Perform the steps that follow:
1. Enter Administration Mode, GP 3.
Do not handle the fuser components until they have cooled. Some fuser components
operate at hot temperatures and can produce serious personal injury if touched. 2. Touch the Device button.
Clean the interior of the device regularly to prevent stains inside the device that can deteriorate 3. Touch General.
printing quality. Clean the device interior whenever you install a new imaging unit. 4. Touch Date & Time.
5. Set the correct Time Zone, Date and Time, and date and time display settings, then select
After clearing paper jams or replacing a toner cartridge, inspect the inside of the device before OK.
closing the device covers. 6. Log out of Administration Mode, GP 3.
• Remove any remaining pieces of paper or debris.
How to Set the Date and Time via the Webpage
• Remove any dust or stains with a dry, clean cloth.
Perform the steps that follow:
1. Enter Administration Mode, GP 3.
2. Click on System.
3. Click on Date & Time.
4. Set the correct Time Zone, Date and Time, and date and time display settings, then click
on OK.
5. Log out of Administration Mode, GP 3.

General Procedures and Information February 2017 Launch Issue

GP 33, GP 34 6-42 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
GP 35 Device Information GP 40 Glossary of Terms, Acronyms and Abbreviations
Purpose Where possible unit designations as appear in ISO 1000 (International Organization for Stan-
dardization) and Xerox Standard MN2-905 have been used. All measurements appear in ISO
To provide device hardware and software information.
units followed by any conversion in brackets e.g.; 22.5mm (0.885 inches)
Service Information Available
From the Home screen, touch the Device button. This gives the options that follow: Refer to Table 1.

• Language Table 1 Abbreviations

• About: Term Description
– Device Name 1TM One Tray Module
– Model 3TM Three Tray Module
– Serial Number
AAA Authentication, Authorisation and Accounting
– Xerox Asset Tag
ABS Automatic Background Suppression.
– Customer Asset Tag
AC Alternating Current
– Software Version
ACAST Anti Counterfeiting Activities Support/Strategy Team
– Contact information
– Network information ACL Alternating Current Live
– Wi-Fi information ACN Alternating Current Neutral
– Job Overwrite AGC Automatic Gain Control
– Information Pages AHA Advanced Hardware Architecture
• Software Update AMPV Average Monthly Print Volume
• Notifications ANSAM Answer Tone, Amplitude Modulated
• Paper Trays APS Auto Paper Selection
• Supplies ARP Address Resolution Protocol. Converts an IP address to a MAC address.
• Billing Usage See RARP.
• General: ASIC Application Specific Integrated Circuit
– Measurements B Bels (applies to sound power level units)
– Reading Order Binding Part of the communication between modules.
– Date & Time BM Booklet Maker
– System Timeout BootP Boot Protocol. AN IP protocol for automatically assigning IP addresses.
– Display Brightness BPS Bits Per Second
– Sounds
BS Behaviour Specification
– Power Save
BT Busy Tone
– Feature Installation
BCR Bias Charge Roll
• Apps:
BTR Bias Transfer Roll
– Address Book
C Celsius
– Email
CAT Customer Admin Tool
– Fax
CBC Customer Business Center
– Scan To
CCD Charged Coupled Device
• Connectivity
CCM Copy Controller Module
• Support
CCS Copy Controller Service
• Resets:
CentreWare CentreWare internet services is the embedded HTTP server application
– Reset NVRAM
that is available on network enabled devices. It enables access to print-
– Reset Fonts, Forms and Macros ing, faxing and scanning over the internet.
– Reset to Factory Defaults CIPS Common Image Path Software

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-43 GP 35, GP 40
 Table 1 Abbreviations Table 1 Abbreviations
Term Description Term Description
CIS Contact Image Sensor ELT Extract, Load, Transform
CL Copy Lighter. A copy density setting Embedded Fax A fax system included in a system device
CQ Copy Quality EMC Electromagnetic Compatibility
CRC Cyclic Redundancy Check EME Electromagnetic Emission
CRU Customer Replaceable Unit ENS Event Notification Service. Used by a software module to alert another
CRUM Customer Replaceable Unit Monitor module of an event.
CSE Customer Service Engineer EOM End Of Message
CVT Constant Velocity Transport EOP End Of Procedure
CWIS CentreWare Internet Services (also known as Web UI) EOR End Of Retransmission
C, Y, M, K Cyan, Yellow, Magenta, Black (K=Black because black is seen as the EPA Environmental Protection Agency
key color) EPC Electronic Page Collation (memory dedicated to temporary retention of
DADF Duplex Auto Document Feeder images captured from the scanner and network controller)
dB Decibel (applies to sound pressure level units) EPROM Erasable / Programmable Read Only Memory
dC Diagnostic code ERR End Retransmission Response
DC Device Controller, generic term for any module that acts as a image han- ERU Engineer Replaceable Unit
dling device e.g., SIP. Digital Copier ESD Electrostatic Discharge
DC Direct Current ESS Electronic Sub-System (equivalent to NC)
DCN Disconnect EU European Union
DCS Digital Command Signal EUR Europe
DDNS Dynamic Domain Name System FAR Fully Active Retard feeder
DH Document Handler Fax Facsimile
DHCP Dynamic Host Config Protocol (similar to BootP) FCOT First Copy Out Time
DIMM Dual In-line Memory Module FDI Foreign Device Interface
DIP Dual In-line Package (switch) FIFO First In First Out
DIS Digital Identification Signal Firmware Software in a ROM
DLM Dynamically Loadable Module FLASH On board erasable and re-programmable non volatile memory
DM Document Manager FOIP Fax Over Internet Protocol
DMA Direct Memory Access FPGA Field Programmable Gate Array
DMO Developing Markets Operations FPOT First Print Out Time
DMO-E Developing Markets Operations East FRU Field Replaceable Unit
DMO-W Developing Markets Operations West FRU Fuser Replacement Unit
DPI Dots per inch FTP File Transfer Protocol
DRAM Dynamic Random Access Memory FX Fuji Xerox
DST Daylight Saving Time G3 Group 3
DT Dial Tone GMT Greenwich Mean Time
DTMF Dual Tone Multiple Frequency GND Ground
DTS Detack Saw GSM Grams per square metre
Dust Off Routine to return device to pre-install state GUI Graphical User Interface
DVMA Direct Virtual Memory Access HCF High Capacity Feeder
EH&S Environmental Health and Safety HDD Hard Disk Drive
EJS Easy Java Simulation HFSI High Frequency Service Intervals

General Procedures and Information February 2017 Launch Issue

GP 40 6-44 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Table 1 Abbreviations Table 1 Abbreviations
Term Description Term Description
HTTP Hyper Text Transfer Protocol LDAP Lightweight Directory Access Protocol (allows sharing of corporate
HVPS High Voltage Power Supply phone book information)
Hz Hertz LE Lead edge
I/O Input/Output LED Light Emitting Diode
I2C-bus Inter Integrated Circuit bus. This provides a simple bidirectional 2-wire LEF Long Edge Feed
bus for efficient inter-IC control. All I2C-bus compatible devices incorpo- LOA Load Object Attributes
rate an interface which allows them to communicate directly with each LPD Line Printer Daemon
other via the I2C-bus.
LPH LED Print Head. An LED array in close proximity to and the same width
ICCR IC Card Reader as the photoreceptor. Individual LEDs are switched on/off to develop the
ID Identification image on the xerographic drum.
IDG Inter document gap lpi Lines per inch
IFax Internet Fax LVF BM Low Volume Finisher Booklet maker
IIT Image Input Terminal LVDS Low Voltage Differential Signal
Intlk Interlock LVPS Low Voltage Power Supply
ioctl input/output control LUI Local user Interface
IOT Image Output Terminal m metre
IP Internet Protocol MAC Address Media Access Code. This is the basic, unique identifier of a networked
IPA Image Processing Accelerator. Used by the device scanning services to device. An incoming message is analysed and an address in another
convert scanned images to a standard format e.g. for scan to file / scan form, such as an IP address, is resolved by a lookup table to a MAC
to E-mail for network transmission. address. The message is then directed to, and accepted by the equip-
ment thus identified. It is the burnt-in, hardware address of a NIC.
IPS Image Processing Service
Mark Service Mark Service is the software module that tells the hardware to put toner
IPSec Internet Protocol Security
on paper.
IPX Internetwork Protocol eXchange
MB Megabyte (one MB = 1,048,576 bytes = 1024 kilobytes). Mail Box
IQ Image Quality
Mb Mega bit (one million bits)
IQS Image Quality Specification
MCF Message Confirmation
IR Intelligent Ready
MCU Machine Control Unit
ISDN Integrated Services Digital Network / International Standard Data Net-
work MF Multifunction
ISO International Standards Organization mm millimeter
ITP Internal Test Pattern Modem MOdulator/DEModulator. Hardware unit that converts the ‘one’ and ‘zero’
binary values from the computer to 2 frequencies for transmission over
JBA Job Based Accounting (Network Accounting)
the public telephone network (modulation). It also converts the 2 frequen-
JIS Japanese Industrial Standards cies received from the telephone network to the binary values for the
kg kilogram computer (demodulation).
kHz kilohertz Moire Image quality defect caused by interference between patterned originals
Kill All Routine to return all NVM, including protected NVM, to a virgin state. and the digital imaging process. Moire patterns are repetitive and visible
Factory use only as bands, plaids or other texture.
KO Key Operator MSG Management Steering Group
KPV 100KPV = 100,000 Print Volume MSI Multi Sheet Inserter
LAN Local Area Network ms millisecond
LCD Liquid Crystal Display N Newton
LCSS Low Capacity Stapler Stacker NA North America
NC Network Controller (equivalent to ESS)

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-45 GP 40
 Table 1 Abbreviations Table 1 Abbreviations
Term Description Term Description
NC Normal Contrast. Copy contrast setting Pthread Process Thread. A very low level operating system concept for code exe-
NCU Network Control Unit cution.
NCR No Copying Required PV Print Volume
NetBIOS Network Basic Input / Output System. Software developed by IBM that PWB Printed Wiring Board
provides the interface between the PC operating system, the I/O bus, PWBA Printed Wiring Board Assembly
and the network. Since its design, NetBIOS has become a de facto stan- PWM Pulse-Width Modulation
dard.
PWS Portable Work Station
Nm Newton metre
RAM Random Access Memory
NOHAD Noise, Ozone, Heat, Airflow and Dust
RARP Reverse Address Resolution. Reverse of ARP. Converts a MAC address
NTP Network Time Protocol to an IP address. The document centre resolves its address using RARP.
NVM Non-Volatile Memory See also MAC, NIC and ARP.
OA Open Architecture RDT Remote Data Transfer
ODIO On Demand Image Overwrite Reg Registration
OEM Original Equipment Manufacturer Registration Ser- Monitors when RPC services go on and offline.
OpCo Operating Company vice
OS Operating System RF Radio Frequency
PABX Private Automatic Branch Exchange RFID Radio Frequency Identification
PBX Private Branch Exchange RPC Remote Procedure Call. How the device communicates internally
PC Personal Computer between software modules.

PC Fax Personal Computer Fax RH Relative humidity

PCI Peripheral Component Interface RMS Root Mean Square (AC effective voltage)

PCL Printer Control Language RNR Receive Not Ready

PDF Adobe Acrobat Portable Document Format RoHS Restriction of Hazardous Substances

PDL Page Description Language ROM Read Only Memory

PFM Paper Feed Module ROS Raster Optical Scanner

PIN Procedural Interrupt Negative RR Receive Ready

PIN Personal Identification Number RS-232, RS-423, Series of standards for serial communication of data by wire. RS-232
RS-422, RS-485 operates at 20kbits/s, RS-423 operates at 100kbits/s, RS-422 and RS-
ping Packet InterNet Groper. Tool to test connections between nodes by
485 operate at 10Mbits/s. See FireWire and USB.
sending and returning test data.
RTC Real Time Clock
PME Power Management Event
Rx Receive
POPO Power Off Power On
S2F Scan-to-File
POO or P of O Principles of Operation
SA Systems Administration
POST Power On Self Test
SAKO Systems Administration Key Operator
POTS Plain Old Telephone System
SAR Semi-Active Retard feeder
PPM Prints per minute / Parts Per Million
SBC Single board controller. Copy, print and UI controllers all on one PWB
PR Photo-Receptor
within the image processing module.
Process Death A process has stopped working.
SCD Software Compatibility Database
PS Post Script
SD Secure Digital, memory card format
PS Power Supply
SDIO Secure Digital Input/Output
PSTN Private Switched Telephone Network
PSW Portable Service Workstation

General Procedures and Information February 2017 Launch Issue

GP 40 6-46 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Table 1 Abbreviations Table 1 Abbreviations
Term Description Term Description
Server Fax A fax system that uses a remote Fax server. Faxes transmit as a Scan to TE Trail Edge
File job sent to the server. Fax receive as print jobs submitted to the Con- Template A collection of Scan to File attributes that can be conveniently re-used.
nection Device. TIFF Tagged Image File Format
SEF Short Edge Feed TP Test Point
Semaphore A variable or abstract data type. TPM Trusted Platform Module
SESS Strategic Electronic Sub-System TRC Toner Reproduction Curve
SH Staple Head TrueType Standard outline font format for windows
SIM Subscriber Identity Module (also known as a SOK-Software Option Key) TTM Tandem Tray Module
SIM Scanner Input Module TTY Teletype Terminal
SIP Scanning and Image Processing Tx Transmit
SIR Standard Image Reference UART Universal Asynchronous Receiver Transmitter
SLP Service Location Protocol (finds servers) U-boot Universal Boot Loader
SM Scheduled Maintenance UI User Interface (display screen)
SMART Systematic Material Acquisition Release Technique UK United Kingdom
SMB Server Message Block. Microsoft Server / Client Communications proto- UM Unscheduled Maintenance
col
USB Universal Serial Bus.
SMP Service Maintenance Pack (contains a software package)
High speed successor to parallel port for local device communications.
SNMP Simple Network Management Protocol Operates at 12Mbits/s. See FireWire and RS-232.
Snr Sensor USCO United States Customer Operations
SOK Software Option Key (also known as a SOIM-Subscriber Identity Module) USSG United States Solutions Group
SPAR Software Problem Action Request V.17 / V.29 / V.34 Modem standards
spi Spots per inch VOIP Voice Over Internet Protocol
SPI Service Provider Interface. Steps to process a job. WC WorkCentre
SR Service Representative WEB UI CentreWare Internet Services
SRS Service Registry Service XCL Xerox Canada Limited
SS or S/S Sub System XE Xerox Europe
SSDP Simple Service Discovery Protocol XEIP Xerox Extensible Interface Platform
SSID Service Set Identifier (wireless network name) XLA Xerox Latin America
STM Single Tray Module XML eXtensible Markup Language
SU Staple Unit XPS XML Paper Specification (printing format)
SW Switch XRU Xerographic Replacement Unit
SW or S/W Software XSA Xerox Standard Accounting
sync synchronize
TAR Take Away Roll
TAR or tar An archive file format, derived from Tape ARchive
TBC To Be Confirmed
TBD To Be Defined
TC Toner Concentration
TCF Training Check Field
TCO Thermal Cutout
TCP/IP Transmission Control Protocol/Internet Protocol

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-47 GP 40
General Procedures and Information February 2017 Launch Issue
GP 40 6-48 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
dC118 Jam Counter dC120 Failure Counter
Purpose Purpose
To view the number of jams that have occurred. dC118 Jam Counters records the number of To view the faults raised by the machine. dC120 Fault Counters records the number of occur-
occurrences of a jam and allows the counters to be sorted by occurrences. rences of a fault.

Procedure Procedure
1. Enter Diagnostics, GP 1. 1. Enter Diagnostics, GP 1.
2. Touch dC118 Jam Counter. 2. Touch dC120 Failure Counter.

NOTE: There will be a delay while the machine retrieves the jam counter data. NOTE: There will be a delay while the machine retrieves the fault counter data.
NOTE: Faults that have occurred since the previous exit from the Service Mode with (Exit 3. A list of faults that have occurred on the machine is displayed.
(Clear Log) will be displayed. 4. Touch the back button (top left) to return to the diagnostics screen.
3. A list of jams that have occurred is displayed. 5. Exit diagnostics, GP 1.
4. Touch the back button (top left) to return to the diagnostics screen.
5. Exit diagnostics, GP 1.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-49 dC118, dC120
dC122 Fault History dC125 Active Faults
Purpose Purpose
To view the fault history in 4 categories: Document Feeder Jam, Paper Jam, Failure, and Last To view the current faults.
40 Faults.
Procedure
Procedure 1. Enter Diagnostics, GP 1.
1. Enter Diagnostics, GP 1. 2. Touch dC125 Faults.
2. Touch dC122 Fault History.
NOTE: There will be a delay while the machine retrieves the fault data.
3. The dC122 Fault History screen is displayed.
3. A list of current faults is displayed.
NOTE: Malfunctions that have occurred since the previous exit from Service Mode (with
Exit Clear Log) will be displayed. 4. Touch Close to return to the diagnostics screen.
5. Exit diagnostics, GP 1.
4. Touch Failure to choose between:
• Paper Jams
• Document Feeder Jams
• Failures
• Last 40 Faults
5. Touch the back button (top left) to return to the diagnostics screen.
6. Exit diagnostics, GP 1.

General Procedures and Information February 2017 Launch Issue

dC122, dC125 6-50 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
dC131 NVM Read/Write dC132 Machine ID and Billing Data
Purpose Purpose
To review and modify values within the machine configuration and control parameters stored in To view and if necessary reset the mismatch of Serial No., Product No. and Billing Counter val-
NVM. ues between the MCU PWBA and ESS PWBA, when either a new MCU PWBA or ESS PWBA
has been install or the device was started in 02. FACTORY INIT MODE Special Boot Mode GP
Only change an NVM value when instructed by a service procedure or when following advice 16. The procedure that follows allows the values in the new PWBA to be synchronize with
from engineering/technical support. those values in the un replaced PWBA.

Description The Serial No., Product No., and Billing Counter are held at the following three locations
respectively:
Each NVM item is identified using an NVM chain link number in the form XXX-XXX.
• MCU PWBA (IOT).
Procedure • EMMC card (SEEP Data SYS1) on the ESS PWBA.
1. Enter Diagnostics, GP 1. • Soldered NVM (NVM Data SYS2) on the ESS PWBA.
2. Touch dC131 NVM Read/Write. NOTE: Be aware of the following:
3. To read NVM, enter the required chain link number. The current value will be displayed. • This function must only be used when a failure has occurred.
4. To write NVM: • When the three values (IOT, SYS1, SYS2) are the same, there is no need to continue with
a. Enter the required chain link number. this diagnostic function.
b. Touch Change. • When exiting the diagnostics after synchronizing the Serial No., the failure is cancelled.
c. Enter a new value.
Procedure
d. Touch OK.
1. Enter Diagnostics, GP 1.
e. The new value will be displayed in the Current Value box.
2. Touch dC132 Device ID and Billing Data.
5. Touch the back button (top left) to return to the diagnostics screen.
3. Select the correct data area (IOT, SYS1 or SYS2). For example, if a new MCU PWBA
6. Exit diagnostics, GP 1. (IOT) was installed, touch SYS1 or SYS2 for entering the serial numbering in the next
NOTE: The Edoc CD must be in the CD drive to use the link below. step.
4. Follow the on screen instructions and enter the serial number, then touch OK.
For the NVM tables, refer to the NVM Document
5. Follow the on screen instruct i os and re-enter the serial number, then touch OK.
6. Exit diagnostics, GP 1.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-51 dC131, dC132
dC135 HFSI Counter dC140 Analog Component Monitoring
Purpose Purpose
To view and reset the Spec Life (threshold value) and the Current Value (usage status) of the To provide tools to start (actuate) and stop (de-actuate) monitoring of specific analog compo-
high frequency service items (HFSI), refer to Table 1. nents. The nominal range of the analog value and when monitoring is active the current value
is displayed. The values are updated at least every second to allow the component state to be
Procedure monitored.
1. Enter Diagnostics, GP 1.
2. Touch dC135 HFSI Counter. The HFSI Counter screen will open.
Procedure
1. Enter Diagnostics, GP 1.
3. Touch Chain-Link, then enter the relevant Chain-Link number or select the component
from the list. 2. Touch dC140 Analog Component Monitoring. The Analog Monitor screen will open.
4. Touch Details. The Details screen will open, displaying the part name, current value, last 3. Touch Chain-Link.
replacement data, 2nd last replacement data, 3rd last replacement data and the specified 4. Enter the relevant Chain-Link number, refer to Input List Table 1 and Output List Table 2.
life. 5. Touch OK.
5. To reset an HFSI value: 6. Touch Start. The screen will display the information that follows:
a. Touch Reset. • Chain-Link number of the component.
b. The Reset Current Value screen will open. • Input or output code clarification.
c. Touch Yes to reset the NVM value. • The enabled or disabled state.
NOTE: The three previous replacement values will be updated. • The output level.
7. To temporarily change the output level of a component:
6. To edit the specified life of an HFSI:
a. Touch the wrench symbol.
a. Touch Spec Life.
b. Touch the +/- buttons or use the keypad to enter the new value (1 to 65535).
b. The Spec Life screen will open.
c. Touch OK.
c. Enter the new value.
8. Touch Stop All to stop component operation.
d. Touch OK.
9. Touch Close to return to the diagnostics screen.
7. Touch Close to return to the HFSI Counter screen.
10. Exit diagnostics, GP 1.
8. Touch Close to return to the diagnostics screen.
9. Exit diagnostics, GP 1. Table 1 Input list
Chain-
Table 1 High Frequency service items
Link Component Command Operation Note
Item Description Recommended Life Reference
010.200 Fusing NC Sensor Voltage Compensation 04 : Monitor 01:Start
CRU xerographic The total sides of copies and 60k impressions PL 8.1 02:Stop
development prints after the last HFSI reset.
010.201 Fusing NC Sensor Voltage 04 : Monitor 01:Start
assembly 02:Stop
MSI tray feed roller Sheets fed from tray 1 after last 100k feeds PL 13.2 Item 10 010.202 Fusing NC Sensor Voltage Difference 04 : Monitor 01:Start
HFSI reset.
02:Stop
Tray 1 feed roller Sheets fed from tray 1 after last 100k feeds PL 9.1 Item 4
010.203 Fusing STS Sensor 04 : Monitor 01:Start
assembly HFSI reset.
02:Stop
Optional tray feed Sheets fed from tray 2 after last 100k feeds PL 10.2 Item 3
046-200 2nd BTR Current Monitor 04 : Monitor 01:Start
roller HFSI reset. 02:Stop
Maintenance Kit, Total prints after the last HFSI 100k impressions PL 6.1 Item 1, 061.200 ROS Temperature Sensor 04 : Monitor 01:Start
includes Transfer reset. PL 14.1 Item 2
02:Stop
belt assembly and
092.200 CTD Sensor Voltage 1 04 : Monitor 01:Start
Transfer roller
assembly 02:Stop

General Procedures and Information February 2017 Launch Issue

dC135, dC140 6-52 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 dC301 Initialize NVM
Table 2 Output List Purpose
Chain- To reset the values of all applicable NVM parameters to default.
Link Component Command Note
Procedure
46 - 001 DA_VREF_Y 03:Write
1. Enter Diagnostics, GP 1.
46 - 002 DA_VREF_M 03:Write
2. Touch the dC301 Initialize NVM button.
46 - 003 DA_VREF_C 03:Write
3. The Initialize NVM screen is displayed with the following items:
46 - 004 DA_VREF_K 03:Write
• IOT (Resets NVM associated with the print engine).
46 - 005 DA_TR1_YMC 03:Write
• IOT1 (Do not use).
46 - 006 DA_TR1_K 03:Write
• IOT2 (Do not use).
46 - 007 DA_TR2 03:Write
• Output Finisher (Do not use).
46 - 008 DA_TR2_CLN 03:Write
• Finisher (Do not use).
46 - 009 DA_DBAC_YMC 03:Write
• IFM (Do not use).
46 - 010 DA_DBAC_K 03:Write
• HCS (Do not use).
46 - 011 DA_DBDC_YMC 03:Write
• IISS-IIT/IPS (Do not use).
46 - 012 DA_DBDC_K 03:Write
• IISS-Extension (Do not use).
46 - 013 DA_BCR_K 03:Write
• Input Device (Do not use).
46 - 014 DA_BCR_Y 03:Write
• Sys-System (Resets CSE definable data).
46 - 015 DA_BCR_M 03:Write
• Sys-User (Resets controller settings and user definable data).
46 - 016 DA_BCR_C 03:Write
• Fault Counter (Do not use).
91 - 001 DA_CTD_LED1 03:Write
• HCS1 (Do not use).
91 - 002 DA_CTD_VOUT1 03:Write
• HCS2 (Do not use).
• PFIM (Do not use).
4. Touch Start.
5. Follow the UI messages to initialize the NVM.
6. Touch the back button (top left) to return to the diagnostics screen.
7. Exit diagnostics, GP 1.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-53 dC140, dC301
dC305 UI Diagnostics dC330 Component Control
Purpose Purpose
To test the LED and Audio functions of the user interface. To show the status of input components e.g. sensors, and to run or energize output compo-
nents e.g. motors, solenoids.
Procedure
1. Enter Diagnostics, GP 1. Description
2. Touch dC305 UI Panel Diagnostics. Output and input component codes are entered into the Component Control Table on the UI,
3. Touch LED test or Audio test. and then checked individually or in permitted groups. The codes in the tables are grouped in
function chain order. Refer to GP 2 Fault Codes and History Files.
LED test
1. Touch the 1 or more LEDs to be diagnosed. NOTE: To check the operation of the ROS and fuser temperature, 2nd BTR current and CTD
• Interactive sensor, refer to dC140 Analog Monitoring.
• Error
Go to the appropriate procedure:
• Intracavity
• Input Components
• NFC
• Output Components
• Power
Input Components
• Data
When the appropriate code is entered, the status of the component is shown on the UI.
2. Touch Off or Steady On.
3. Touch the back button (top left) to return to the diagnostics screen.
Audio test CAUTION
1. Touch Volume, then slide to adjust for loudness. Switch off the +24VDC supply after testing motors, solenoids, and clutches. The +24VDC low
2. Touch the pattern to be diagnosed. The audio sounds with the specified volume and pat- voltage power supply must be switch on when testing motors, solenoids, and clutches, (dC330
tern. Component control code 041.001) then switched off to avoid damage to the machine.
• Pattern 1
NOTE: The logic level shown on a wiring diagram with the signal name is the actual signal as
• Pattern 2 measured with a service meter. This is not necessarily the same as the logic state shown on
• Pattern 3 the UI, especially where the output is inverted. When testing components using these control
• Pattern 4 codes, look for a change in state, not for a high or low.
• Pattern 5 The displayed status of the input component can be changed by causing the component status
• Pattern 6 to change, e.g. operating a sensor with a sheet of paper.
3. Touch the back button (top left) to return to the diagnostics screen.
4. Exit diagnostics, GP 1. Go to the appropriate table:
• Table 1 Chain 10 Component Input Codes
• Table 2 Chain 40 Component Input Codes
• Table 3 Chain 60 Component Input Codes
• Table 4 Chain 70 Component Input Codes
• Table 5 Chain 90 Component Input Codes
Output Components
When the appropriate code is entered, the component runs or energizes for a set time. The
default timeout for most components is set at 90 seconds, but can be as short as 5 seconds.
Some components require that other components are run or energized at the same time. It is
possible to enter and run or energize up to 6 component control codes (not fax), but only in
permitted groups. If illegal combinations of codes are entered, the components do not run or
energize.

General Procedures and Information February 2017 Launch Issue

dC305, dC330 6-54 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Go to the appropriate table:
• Table 6 Chain 10 Component Output Codes
Table 3 Chain 60 component input codes
• Table 7 Chain 40 Component Output Codes
• Table 8 Chain 60 Component Output Codes Chain-Link Component Name State Comments
• Table 9 Chain 70 Component Output Codes 062.091 Exchange to DADF On / Off Sends a document
• Table 10 Chain 90 Component Output Codes exchange instruction sig-
nal to the DADF.
Procedure
062.201 Sheet Abort On / Off
1. Enter Diagnostics, GP 1.
062.212 ITT Regi Sensor On / Off
2. Touch dC330 Component Control.
062.240 ADF Exist On / Off
3. Touch Chain-Link.
062.251 APS Sensor 1 On / Off
4. Enter the relevant Chain-Link number.
062.272 ScanStart On / Off
5. Touch OK.
062.301 Angle Sensor On / Off
6. Touch Start. The component will operate and the screen will display the information that
062.300 Platen Cover Sensor On / Off
follows:
• Chain-Link number of the component.
• Input or output code clarification.
• The component status. Table 4 Chain 70 component input codes
• Operation counter.
Chain-Link Component Name State Comments
NOTE: The Cyclic Motion (top right on the display) is not functional on the C400 and
071.100 MSI No Paper Sensor On / Off
C405 devices. Selecting Cyclic Motion On will result in a machine fault.
071.101 Tray 1 No Paper Sensor On / Off
7. Toggle Cyclic Motion to repeat the operation. 071.102 MSI Detect Sensor On / Off
8. Touch Stop All to stop component operation. 071.103 Registration Sensor On / Off
9. Touch Close to return to the diagnostics screen. 071.104 Exit Sensor On / Off
10. Exit diagnostics, GP 1. 071.105 Full Stack Sensor On / Off
Input Codes 071.109 Option Feeder 1 Size Sensor 0 On / Off
071.110 Option Feeder 1 Size Sensor 1 On / Off
071.111 Option Feeder 1 Size Sensor 2 On / Off
Table 1 Chain 10 component input codes
071.115 Option Feeder 1 No Paper Sensor On / Off
Chain-Link Component Name State Comments 071.117 Option Feeder 1 Path (regi) Sensor On / Off
010.200 Fusing Relay Enable On / Off 071.200 Main Motor Alarm On / Off
010.201 Fusing Fuse Sensor On / Off 071.201 Sub Motor Alarm On / Off
071.202 Option Feeder 1 Motor Alarm On / Off

Table 2 Chain 40 component input codes

Chain-Link Component Name State Comments Table 5 Chain 90 component input codes

041.300 Side Cover Interlock Switch On / Off Chain-Link Component Name State Comments
041.301 Rear Cover Interlock Switch On / Off 093.200 Developer Motor Alarm On / Off
041.302 Front Cover Sensor On / Off 094.202 Waste Toner Box Full Sensor On / Off
042.200 LVPS Fan Fail On / Off Alarm signal

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-55 dC330
Output Codes Table 9 Chain 70 component input codes
Chain-Link Component Name State Comments
Table 6 Chain 10 component input codes
071.005 Sub (Paper Transport) Motor On / Off Half speed
Chain-Link Component Name State Comments 071.007 MSI Feed Solenoid On / Off
010.001 Fusing Relay On / Off 071.008 Tray 1 Feed Clutch On / Off
071.009 Take Away 2 Clutch On / Off
071.010 Registration Clutch On / Off
071.011 Exit Clutch On / Off
Table 7 Chain 40 component input codes
071.012 Exit Clutch 2 On / Off
Chain-Link Component Name State Comments 071.013 Duplex Clutch On / Off
041.001 Low Voltage Power Supply 24V On / Off 071.014 Option Feeder 1 Motor On / Off Normal speed
042.001 Main Fan On / Off Normal speed 071.015 Option Feeder 1 Motor On / Off Half speed
042.002 Main Fan On / Off Half speed 071.020 Option Feeder 1 Feed Clutch On / Off
071.022 Option Feeder 1 Take Away Clutch On / Off

Table 8 Chain 60 component input codes

Chain-Link Component Name State Comments Table 10 Chain 90 component input codes

061.001 ROS Motor On / Off Chain-Link Component Name State Comments

062.002 IIT Exposure Lamp On / Off The lamp will switch on for 093.001 Developer Motor On / Off Normal speed
2 minutes then automati- 093.002 Developer Motor On / Off Half speed
cally switch off. The M/C
093.004 Yellow Toner Dispense Motor On / Off Normal speed
will not accept a stop
093.005 Yellow Toner Dispense Motor On / Off Half speed
instruction before auto turn
off. 093.006 Magenta Toner Dispense Motor On / Off Normal speed
062.005 IIT Scan Motor (Scan) On / Off Forward. The carriage will 093.007 Magenta Toner Dispense Motor On / Off Half speed
move 50 mm in the scan 093.008 Cyan Toner Dispense Motor On / Off Normal speed
direction, then stop. The 093.009 Cyan Toner Dispense Motor On / Off Half speed
M/C will not accept a stop
093.010 Black Toner Dispense Motor On / Off Normal speed
instruction before auto
093.011 Black Toner Dispense Motor On / Off Half speed
stop.
062.006 IIT Scan Motor (Return) On / Off Reverse. The carriage will
move 50 mm in the return
direction, then stop. The
M/C will not accept a stop
instruction before auto
stop.

Table 9 Chain 70 component input codes

Chain-Link Component Name State Comments
071.001 Main Motor On / Off Normal speed
071.002 Main Motor On / Off Half speed
071.004 Sub (Paper Transport/PH) Motor On / Off Normal speed

General Procedures and Information February 2017 Launch Issue

dC330 6-56 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
dC355 Hard Disk Diagnostics dC500 Blank Page Threshold Value
Purpose Purpose
To: To set the value that is used to determine what is a blank page when performing blank page
• Initialize the hard disk (partition A only). detection for fax enabled devices.
• To perform failure prediction test for the hard disk.
Procedure
Procedure
1. Enter Diagnostics, GP 1.
1. Enter Service Diagnostics, GP 1.
2. Touch dC500 Blank Page Threshold Value.
2. Touch dC355 Hard Disk Diagnostics.
3. Follow the UI messages.
3. Touch Initialize Hard Disk or Hard Disk Failure Prediction Test.
4. Touch Start.
Initialize Hard Disk
5. A single side is then scanned and the threshold value coefficient is displayed and set.
1. Touch Partition A, then touch Start. The Partition A will be initialized confirmation screen
6. Touch Close to return to the diagnostics screen.
will open.
7. Exit diagnostics, GP 1.
2. Touch Yes.
3. Touch the back button (top left) to return to the diagnostics screen.
4. Exit diagnostics, GP 1.
Hard Disk Failure Prediction Test
1. Touch Hard Disk Failure Prediction Test.
2. Touch Start.
3. Touch the back button (top left) to return to the diagnostics screen.
4. Exit diagnostics, GP 1.

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-57 dC355, dC500
dC612 Print Test Pattern Table 1 Test patterns

Purpose No. Pattern name/Purpose Screen Settings

To print the internal test patterns that are stored in the device for checking image quality and 56 ProconPG(A4)/For isolating Screen must be set to: Gradation, Standard or Fineness.
isolating problems. problems.
57 ProconPG(A4)/For isolating Screen must be set to: Gradation, Standard or Fineness.
Procedure problems.
1. Enter Diagnostics, GP 1. 58 SD TP124600 (Black & Screen must be set to: Gradation, Standard or Fineness.
White Grid)/For alignment
2. Touch dC612 Print Test Pattern.
confirmation
3. Select the Pattern Number, Table 1. Select from the available options for the selected test
59 Whole-page Halftone (A4)/ Screen must be set to: Gradation, Standard or Fineness.
pattern, then set the values:
For defect/banding detec-
• Quantity tion. It is desirable that
• Paper Supply Color/Cin can be selected.
• Output Color Color: R/G/B/C/M/Y/K/3C/
• Cin% 4C/BW.
• Screen 60 Production banding Chart Screen must be set to: Gradation, Standard or Fineness.
(A4)/4 color HT band Com-
• 1 sided or 2 Sided
mon to Cin all colors. For
4. Touch the Start button. white line detection.
5. Touch the Close button to return to the diagnostics screen. 61 DrumPitch Halftone (A4)/For Screen must be set to: Gradation, Standard or Fineness.
6. Exit diagnostics, GP 1. isolating problems.
Pattern Numbers and Images 62 Ghost Chart/For isolating Screen must be set to: Gradation, Standard or Fineness.
problems.
NOTE: If the settings for a test pattern are wrong, the message appears: [Invalid parameter.
Please re-enter.] and the Print Test Pattern cannot be performed. In this case, change the set- 63 Color Regi (A4/For Measure- Screen must be set to: Gradation, Standard or Fineness.
ment)/For isolating prob-
tings and repeat the test print.
lems. HT for Cregi patch/
Table 1 includes the print test patterns commonly used to check image quality and isolate Ladder/FXBG For banding
problems. Test patterns 102 to 161 are for use on the DADF scanner. verification at half speed.
64 Color Regi Adjustment Chart Screen must be set to: Gradation, Standard or Fineness.
If directed to this procedure from an image quality RAP, click the following link to return to (A4)/For color Regi fine
IQ1Image Quality Entry RAP. adjustment in fast scan
direction.
Table 1 Test patterns 65 Pitch Confirmation Chart Screen must be set to: Gradation, Standard or Fineness.
No. Pattern name/Purpose Screen Settings (A4)/For isolating problems.
51 Total Chart (A4)/ SFP devel- Screen must be set to: Gradation, Standard or Fineness. 66 4-Color Confirmation Chart Screen must be set to: Gradation, Standard or Fineness.
opment. (A4)/For isolating problems.
52 Total Chart (A4)/SFP devel- Screen must be set to: Gradation, Standard or Fineness. 67 Toner Palette (A4)/For iso- Screen must be set to: Gradation, Standard or Fineness.
opment. lating problems.
53 Total Chart (A4)/SFP devel- Screen must be set to: Gradation, Standard or Fineness. 102 Procon PG/Binary Screen must be set to: Copy Error Diffusion
opment. 104 Calibration/Binary (For creat- Screen must be set to: Copy Error Diffusion
54 C-TRACS Confirmation PG Screen must be set to: Gradation, Standard or Fineness. ing originals)
(A4/Print)/For verifying the 106 Calibration/Binary (For con- Screen must be set to: Copy Error Diffusion
effect of calibration. firming gradation)
55 C-TRACS Confirmation PG Screen must be set to: Gradation, Standard or Fineness. 108 Highlight PG/Binary Screen must be set to: Copy Error Diffusion
(A4/Print) For verifying the 113 Pre IPS/FS Increment RGB Screen must be set to: Copy Error Diffusion
effect of calibration.
117 Pre IPS/SS Increment RGB Screen must be set to: Copy Error Diffusion
122 Pre IPS/Shading Data Color Screen must be set to: Copy Error Diffusion

General Procedures and Information February 2017 Launch Issue

dC612 6-58 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Table 1 Test patterns dC676 Adjust ROS Exposure
No. Pattern name/Purpose Screen Settings Purpose
124 Pre IPS/YMCK Vertical Screen must be set to: Copy Error Diffusion To adjust the ROS exposure.
Stripes
125 Pre IPS/8-Shaded Patch Screen must be set to: Copy Error Diffusion Procedure
126 Pre IPS/Solid Screen must be set to: Copy Error Diffusion 1. Enter Diagnostics, GP 1.
127 Post IPS/Grid/4C Screen must be set to: Copy Error Diffusion 2. Touch dC676 Adjust ROS Exposure. The Adjust ROS Exposure screen is displayed.
128 Post IPS/Grid/BW Screen must be set to: Copy Error Diffusion 3. Touch Start.
129 Post IPS/FSRE/Grid Screen must be set to: Copy Error Diffusion 4. Touch Close to return to the diagnostics screen.
130 Post IPS/FSRE/Diagonal Screen must be set to: Copy Error Diffusion 5. Exit diagnostics, GP 1.
Grid
161 Scan Multi-value (ASE Screen must be set to: Copy Error Diffusion
L*Path Check)

Launch Issue February 2017 General Procedures and Information

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-59 dC612, dC676
dC924 ROS TRC Manual Adjustment dC939 Procon On/Off Print
Purpose Purpose
To manually set the offset amount of the ADC-LUT created by the ADC patch and finely adjust The procedure prints out the process control test pattern in two different modes. The compari-
the gradation. son between the two prints can help isolate process control related image quality problems.

NOTE: Before performing this adjustment, ensure that there are no problems with the IOT. The Procon On/Off Print consists of the following:
After performing the Calibration, only perform adjustment for density, especially highlight or • Procon On Print: This is a print mode that uses the current Procon Data with the Procon
central gradation when necessary. (Process Control) soft enabled and the Tone Reproduction Curve (TRC) adjustment
enabled.
Adjustment overview
• Procon Off print: This is a print mode that uses IOT features with the Procon routine fully
• The gradation adjustment amount can be set from the screen in 1/128 units (-128 to
turned off.
+127) for the low, medium and high gradation of each color Y, M, C and K. (0 indicates no
adjustment. + numbers increase the density, and - numbers reduce the density) Procedure
• The actual ADC-LUT change takes place during the ADC-LUT calculation after the next Procon On Print
ADC patch is created. Therefore, perform checking, e.g. by performing Procon On Print 1. Enter Service Diagnostics, GP 1.
output. 2. Touch dC939 Procon On / Off. The Procon On / Off Print screen is displayed.
• The switch (Target) on the screen can be used to individually set whether Tone Repro- 3. Touch Procon On / Off.
duction Curve (TRC) Adjustment applies to Print, Copy or both.
4. Load A4 or A3 paper into tray 1, then touch Start. The internal test pattern Pcon PG print
• Upon entering the adjustment screen, the M LUT (NVM Value) for the low, medium and is output and the results are displayed.
high gradation of each color (Y), (M), (C) and (K) and the status of the switch (Target) will
5. Check the image quality of the internal test pattern Pcon PG print.
be displayed.
6. Touch Close to return to the Procon On / Off Print screen.
• The M LUT (NVM Value) for each color can be changed on the adjustment screen.
Procon Off print
• None, Copy jobs only, or Copy & Print jobs is displayed for the status of the switch (Tar-
get). This setting can be changed from the screen. 1. Touch Procon Off Print.
• Touching the Adjust button updates the NVM according to the M LUT NVM Value and 2. Load A4 or A3 paper into tray 1, then touch Start. The internal test pattern Pcon PG print
is output and the results are displayed.
Target status are displayed on the screen.
3. Compare the output of the ProCon On and ProCon Off prints. Evaluate according to one
• Only the NVM for M LUT (NVM Value) and (Target) is updated. The ADC-LUT is not
of the following problem statements:
updated.
• The problem involves a single color, this is an indication that the imaging unit and/or
Procedure power supplies or ROS may be at fault.
NOTE: Ensure there are no problems with the IOT before performing this procedure. • The problem involves all colors, this is an indication that the 2nd BTR and/or transfer
belt assembly may be at fault.
1. Enter Diagnostics, GP 1.
• The ProCon Off print is OK, but ProCon On print is unacceptable, this is an indica-
2. Touch dC924 TRC Adjust. The TRC Adjust screen is displayed.
tion that the CTD sensor assembly may be at fault.
3. Change the respective low density, medium density and high density output of each color
4. Touch Close to return to the Procon On / Off print screen.
Y, M, C and K (Black) with a value from the range -128 to +127, then touch Adjust. Visu-
5. Touch the back button (top left) to return to the diagnostics screen.
ally check the copy is to the customer’s required image quality.
6. Exit diagnostics, GP 1.
If necessary repeat steps 2 and 3 until the customer is satisfied with the image quality.
4. Touch Target.
Select one of the targets that follow to apply the TRC adjustment.
• None
• Copy jobs only
• Copy & Print jobs
5. Touch the back button (top left) to return to the diagnostics screen.
6. Exit diagnostics, GP 1.

General Procedures and Information February 2017 Launch Issue

dC924, dC939 6-60 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
dC945 IIT Calibration White Reference Adjustment - Side 2
To perform automatic correction for IIT white sensitivity level and gray balance.
Purpose
1. Touch White Reference Adjustment - Side 2.
To perform white reference adjustment, CCD calibration, optical axis deviation correction and
shading correction for the scanner. 2. Follow the UI messages.
3. Touch Close.
4. Touch the back button (top left) to return to the diagnostics screen.
CAUTION 5. Perform dC945 CCD Calibration - Side 1.
Do not perform this routine unless directed to do so by a Image Quality Repair Analyst Proce- CCD Calibration - Side 2
dure (RAP), repair procedure or service bulletin instruction. To perform automatic correction for the CCD color sensitivity dispersion and when the yellow
Procedure component of the image looks abnormal.
1. Enter diagnostics, GP 1. 1. Touch CCD Calibration - Side 2.
2. Touch dC945 IIT Calibration. The IIT calibration screen is displayed. 2. Follow the UI messages.
3. Choose and touch the relevant procedure: 3. If the result is NG (No Good) perform the necessary adjustment.
• White Reference Adjustment - Side 1 4. Touch Close.
• CCD Calibration - Side 1 5. Touch the back button (top left) to return to the diagnostics screen.
• Optical Axis Correction 6. Perform dC945 CCD Calibration - Side 1.
• White Reference Adjustment - Side 2 Shading Correction - Side 2
• CCD Calibration - Side 2 To perform shading correction for the side 2 scanner.
• Shading Correction - Side 2 1. Touch Shading Correction - Side 2.
White Reference Adjustment - Side 1 2. Follow the UI messages.
To perform automatic correction for IIT white sensitivity level and gray balance. 3. If the result is NG (No Good) perform the necessary adjustment.
1. Touch White Reference Adjustment - Side 1. 4. Touch Close.
2. Follow the UI messages. 5. Touch the back button (top left) to return to the diagnostics screen.
3. Touch Close. 6. Perform dC945 CCD Calibration - Side 1.
4. Touch the back button (top left) to return to the diagnostics screen.
5. Perform dC945 CCD Calibration - Side 1.
CCD Calibration - Side 1
To perform automatic correction for the CCD color sensitivity dispersion and when the yellow
component of the image looks abnormal.
1. Touch CCD Calibration - Side 1
2. Follow the UI messages.
3. If the result is NG (No Good) perform the necessary adjustment.
4. Touch Close.
5. Touch the back button (top left) to return to the diagnostics screen.
6. Perform dC945 CCD Calibration - Side 1.
Optical Axis Correction
To automatically measure and adjust the skew for platen and side registration.
1. Touch Optical Axis Correction.
2. Follow the UI messages.
3. If the result is NG (No Good) perform the necessary adjustment.
4. Touch Close.
5. Touch the back button (top left) to return to the diagnostics screen.
6. Perform dC945 CCD Calibration - Side 1.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-61 dC945
dC1010 Signals Sending Test dC1011 Relay On/Off Test
Purpose Purpose
To test whether fax signals are sent and adjust the sending level. To test the fax NCU relays, voltage value and current value.

Procedure Procedure
1. Enter Diagnostics, GP 1. 1. Enter Diagnostics, GP 1.
2. Touch dC1010 Signals Sending Test. 2. Touch dC1011 Relay On/Off Test.
3. Follow the instructions on the screen, then tap the Send Signals. 3. Follow the instructions on the screen, then touch Relay On.
4. Touch the Back button (top left) to return to the diagnostics screen. 4. To switch off a relay, touch Relay Off.
5. Exit diagnostics, GP 1.
NOTE: If a fault occurs, a fault code will be displayed.

5. Touch the back button (top left) to return to the diagnostics screen.
6. Exit diagnostics, GP 1.

General Procedures and Information February 2017 Launch Issue

dC1010, dC1011 6-62 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Change Tags
Change Tag Introduction
This section describes tags associated with the printer, as well as multinational applicability,
classification codes, and permanent or temporary modification information. Important modifica-
tions to the copier are identified by a tag number which is recorded on a tag matrix.

The tag matrix for the IOT is affixed to the chassis inside the Front Door.

Classification Codes
A tag number may be required to identify differences between parts that cannot be inter-
changed, or differences in diagnostic, repair, installation, or adjustment procedures.

A tag number may also be required to identify the presence of optional hardware, special non-
volatile memory programming, or whether mandatory modifications have been installed. Each
tag number is given a classification code to identify the type of change that the tag has made.
The classification codes and their descriptions are listed in Table 1.

Table 1 Classification codes

Classification Code Description
M Mandatory tag.
N Tag not installed in the field.
O Optional tag.
R Repair tag.

Change Tags
There are no Change Tags currently in effect for this product.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 6-63
General Procedures and Information February 2017 Launch Issue
6-64 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 7 Wiring Data
Plug Jack Locations
PJ Locations.................................................................................................................... 7-3

Wiring Diagrams
System Wiring Diagrams................................................................................................. 7-15

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-1
Wiring Data February 2017 Launch Issue
7-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
PJ Locations Table 1 Plug / Jack locations C405 devices

PJ Location Tables Wiring

P/J Map Coordinates Connection Details Diagram
Purpose
17 Figure 5 H-163 MCU PWBA and main motor and sub motor WD 6
The P/J locator diagrams show the location of the connections within the device. Use these
18 Figure 5 H-166 MCU PWBA and HVPS XD PWBA (via MCU- WD 12
diagrams to locate connections referenced in the procedures presented in Sections, 2 - Status
Indicator RAPs, 4 - Repairs and Adjustments, and 6 - General Procedures and Information. HVPS Flat Flex Connector (FFC)
19 Figure 5 J-163 MCU PWBA and toner CRUM connectors (Y, WD 14
How to find a P/J location: M, C, and K)
1. Locate the P/J connector designator in the first column of the table. 21 Figure 5 H-164 MCU PWBA and MSI assembly WD 7
2. With this information, refer to the Map column for the figure number. 22 Figure 5 H-164 MCU PWBA and duplex clutch WD 11
3. Use the coordinates to find the P/J connector designator’s location on the P/J locator map 23 Figure 5 H-164 MCU PWBA and registration chute assembly WD 11
diagrams. 27 Figure 5 J-165 MCU PWBA and EEPROM XPRO PWBA and WD13,
4. Use the wiring diagram column to view the component interconnections. 550 feeder PWBA (via inline connector DP/ WD 16
PJ Location Tables J271)

To locate a PJ, go to the appropriate table 28 Figure 5 J-164 MCU PWBA and fuser assembly WD 5
• C405 P/J Connections, Table 1. 29 Figure 5 J-164 MCU PWBA and LVPS WD 4,
WD 5
• C400 P/J Connections,Table 2.
30 Figure 5 H-163 MCU PWBA and LVPS WD 4
Location Maps for Plug Jack Connectors
33 Figure 5 H-164 MCU PWBA and developer motor WD 6
• P/J Locations Drives C405, Figure 1.
36 Figure 5 I-165 MCU PWBA and ROS scanner motor WD 8
• P/J Locations Paper Path C405, Figure 2.
38 Figure 5 J-163 MCU PWBA and exit clutch 2 (exit drive WD 15
• P/J Locations CRUM and ROS C405, Figure 3.
assembly)
• P/J Locations Fuser and LVPS C405, Figure 4.
39 Figure 5 J-164 MCU PWBA and 550 option feed clutch WD 11
• P/J Locations Rear and Left Side PWBAs C405, Figure 5.
40 Figure 5 J-163 MCU PWBA and exit clutch 1 (drive assembly WD 9,
• P/J Locations 550 Option Tray C405, Figure 6. exit) WD 15
• P/J Locations Drives C400, Figure 7. 40 Figure 4 B-158 LVPS and MCU PWBA, ESS PWBA WD 4,
• P/J Locations Paper Path C400, Figure 8. WD 9
• P/J Locations CRUM and ROS C400, Figure 9. 41 Figure 4 A-157 LVPS and rear interlock switch WD 4
• P/J Locations Fuser and LVPS C400, Figure 10. 42 Figure 4 A-157 LVPS and front interlock switch WD 4
• P/J Locations Rear and Left Side PWBAs C400, Figure 11. 43 Figure 4 A-158 LVPS and top harness assembly WD 4,
• P/J Locations 550 Option Tray C400, Figure 12. WD 8
47 Figure 4 H-157 LVPS and fuser harness assembly WD 5
Table 1 Plug / Jack locations C405 devices 48 Figure 4 H-158 LVPS and inlet harness assembly WD 4
Wiring 101 Figure 5 B-163 EMMC card and ESS PWBA WD 9
P/J Map Coordinates Connection Details Diagram 112 Figure 3 H-139 ROS assembly and ESS PWBA WD 8,
1 Figure 6 G-183 Not Connected - WD 9
10 Figure 5 H-164 MCU PWBA and ESS PWBA WD 9 121 Figure 3 G-139 Transfer CRUM connector (Y) and CRUM WD 13
xerographic harness assembly
11 Figure 5 I-165 MCU PWBA and ROS assembly WD 8
122 Figure 3 F-139 Transfer CRUM connector (M) and CRUM WD 13
12 Figure 5 J-163 MCU PWBA and transfer CRUM connectors Y, WD 13
xerographic harness assembly
M, C, and K
123 Figure 3 F-139 Transfer CRUM connector (C) and CRUM WD 13
13 Figure 5 I-164 MCU PWBA and color toner density (CTD) WD 13
Sensor (via inline connector PJ131) xerographic harness assembly

14 Figure 5 H-163 MCU PWBA and upper dispenser motor WD 14 124 Figure 3 E-140 Transfer CRUM connector (K) and CRUM WD 13
xerographic harness assembly
assembly
15 Figure 5 I-163 MCU PWBA and stack full and exit sensors WD 15

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-3 PJ Locations
 Table 1 Plug / Jack locations C405 devices Table 1 Plug / Jack locations C405 devices
Wiring Wiring
P/J Map Coordinates Connection Details Diagram P/J Map Coordinates Connection Details Diagram
131 Figure 4 I-152 Inline connector Color toner density (CTD) WD 13 419 Figure 6 G-183 550 Option PWB and MCU PWBA (via inline WD 16
Sensor and MCU PWBA connector DP/J271)
132 Figure 4 G-152 Color toner density (CTD) Sensor WD 13 420 Figure 6 G-183 550 Option PWBA and registration clutch and WD 16
141 Figure 1 F-108 Dispenser Motor (Y, M) and MCU PWBA WD 14 no paper sensor
144 Figure 1 G-110 Dispenser Motor (C, K) and MCU PWBA WD 14 421 Figure 6 F-183 550 Option PWBA and registration sensor, WD 16
feed clutch and size switch assembly
145 Figure 1 H-109 Front cover interlock sensor and MCU PWBA WD 14
422 Figure 6 F-183 550 Option PWBA and 550 Option drive WD 16
151 Figure 2 F-122 Inline connector exit sensor and MCU PWBA WD 15
assembly
154 Figure 2 F-122 Stack full sensor and MCU PWBA WD 15
423 Figure 6 G-183 550 Option PWBA -
155 Figure 2 E-122 Exit sensor and inline connector PJ151 WD 15
430 Figure 5 D-164 ESS PWBA and speaker assembly WD 9
171 Figure 1 E-108 Main drive motor and MCU PWBA WD 6
431 Figure 3 H-140 Inline connector between ROS assembly and WD 8
172 Figure 1 E-110 Sub motor and MCU PWBA WD 6 LVPS
181 Figure 5 I-171 HVPS XD PWBA and MCU PWBA (via MCU- WD 12 432 Figure 5 D-164 ESS PWBA and LVPS (via inline connector P/ WD 8,
HVPS flat flex connector (FFC)
J431) WD 9
182 Figure 5 H-173 HVPS XD PWBA and HVPS TR PWBA WD 12
441 Figure 5 D-164 ESS PWBA and LVPS WD 9
191 Figure 3 F-136 Toner CRUM(Y) and MCU PWBA WD 14
501 Figure 4 C-157 LVPS and MCU PWBA and toner full sensor WD 4
192 Figure 3 F-137 Toner CRUM(M) and MCU PWBA WD 14
503 Figure 4 C-157 LVPS and main fan WD 4
193 Figure 3 G-137 Toner CRUM(C) and MCU PWBA WD 14
507 Figure 4 H-157 LVPS and P/J5071 WD 4
194 Figure 3 G-138 Toner CRUM(K) and MCU PWBA WD 14
508 Figure 4 H-157 LVPS and MCU PWBA WD 5
203 Figure 4 D-153 Toner full sensor and MCU PWBA and LVPS WD 4
509 Figure 4 B-158 LVPS and main drive assembly WD 6
211 Figure 2 J-124 MSI Detect sensor and MCU PWBA WD 7
631 Figure 5 D-164 ESS PWBA and front USB harness -
212 Figure 2 H-123 MSI No paper sensor and MCU PWBA WD 7
632 Figure 5 D-164 ESS PWBA and USB harness assembly ICCR -
213 Figure 1 F-110 Takeaway clutch (Main drive assembly) and WD 7
900 Figure 5 D-166 ESS PWBA and video harness assembly WD 9
MCU PWBA
920 Figure 5 D-165 ESS PWBA and MCU PWBA WD 9
214 Figure 2 I-125 MSI Feed solenoid and MCU PWBA WD 7
1315 Figure 5 A-164 ESS PWBA and USB3.0 Device -
232 Figure 2 D-124 Regi sensor (registration chute assembly) and WD 11
1344 Figure 5 A-164 ESS PWBA and wireless module -
MCU PWBA
1350 Figure 5 E-171 Fax PWBA and fax harness assembly -
233 Figure 2 E-125 No paper sensor (registration chute assembly) WD 11
and MCU PWBA 1352 Figure 5 D-163 ESS PWBA and UI harness WD 9
234 Figure 2 D-126 Registration clutch (registration chute assem- WD 11 1370 Figure 5 C-162 ESS PWBA and scanner assembly WD 17
bly) and MCU PWBA 1371 Figure 5 B-162 ESS PWBA and scanner assembly WD 17
251 Figure 1 G-111 EEPROM XPRO PWBA and MCU PWBA WD 13 1372 Figure 5 D-162 ESS PWBA and scanner assembly WD 17
271 Figure 1, F-112/I-182 550 Option feeder PWBA and MCU PWBA WD 16 1374 Figure 5 C-162 ESS PWBA and scanner assembly WD 17
Figure 6 1377 Figure 5 D-162 ESS PWBA and scanner assembly WD 17
281 Figure 4 E-152 Fuser assembly and MCU PWBA WD 5 1821 Figure 5 C-173 HVPS TR and HVPS XD PWBA WD 12
302 Figure 5 B-165 ESS PWBA and OPT HDD - 4201 Figure 6 E-184 550 Option feeder PWBA and 550 Option reg- WD 16
310 Figure 5 B-165 ESS PWBA and OPT HDD - istration clutch
311 Figure 1 E-108 Main motor and LVPS WD 6 4202 Figure 6 E-184 Inline connector between 550 Option no paper WD 16
312 Figure 1 E-111 Sub motor and LVPS WD 6 sensor and 550 Option feeder PWBA
331 Figure 1 E-109 Developer motor and MCU PWBA WD 6 4203 Figure 6 D-182 550 Option no paper sensor and 550 Option WD 16
feeder PWBA (via inline connector P/J4202)
340 Figure 5 A-165 ESS PWBA and Ethernet -
392 Figure 2 E-126 550 Option feed clutch and MCU PWBA WD 11

Wiring Data February 2017 Launch Issue

PJ Locations 7-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Table 1 Plug / Jack locations C405 devices Table 2 Plug / Jack locations C400 devices
Wiring Wiring
P/J Map Coordinates Connection Details Diagram P/J Map Coordinates Connection Diagram
4211 Figure 6 I-183 550 Option Size Switch assembly and 550 WD 16 27 Figure 11 J-165 MCU PWBA and EEPROM XPRO PWBA WD 13
Option feeder PWBA and 550 feeder PWBA (via inline connector
4212 Figure 6 D-182 550 Option registration sensor and 550 Option WD 16 DP/J271)
feeder PWBA (via inline connector P/J4214) 28 Figure 11 J-164 MCU PWBA and fuser assembly WD 5
4213 Figure 6 E-184 550 Option feed clutch and 550 Option feeder WD 16 29 Figure 11 J-164 MCU PWBA and LVPS WD 4,
PWBA WD 5
4214 Figure 6 E-184 Inline connector between 550 Option registra- WD 16 30 Figure 11 H-163 MCU PWBA and LVPS WD 4
tion sensor and 550 Option feeder PWBA 33 Figure 11 H-164 MCU PWBA and developer motor WD 6
4221 Figure 6 F-183 550 Option drive assembly and 550 Option WD 16 36 Figure 11 I-165 MCU PWBA and ROS assembly WD 8
feeder PWBA
38 Figure 11 J-163 MCU PWBA and exit clutch 2 (exit drive WD 15
6101 Figure 5 A-165 ESS PWBA and FDI Cable - assembly)
7401 Figure 5 A-163 ESS PWBA and EMMC CARD WD 9 39 Figure 11 J-164 MCU PWBA and 550 option feed clutch WD 11
281S Figure 4 E-152 Fuser assembly and MCU PWBA and LVPS WD 5 40 Figure 11 J-163 MCU PWBA and exit clutch 1 (drive assem- WD 10,
MJ1 Figure 5 D-171 Network cable and PWBA FAX - bly exit) WD 15
MJ2 Figure 5 D-171 Network cable and PWBA FAX - 40 Figure 10 B-158 LVPS and ESS PWBA WD 4,
WD 10
41 Figure 10 A-157 LVPS and rear interlock switch WD 4
42 Figure 10 A-157 LVPS and front interlock switch WD 4
Table 2 Plug / Jack locations C400 devices
43 Figure 10 A-158 LVPS and top harness assembly WD 4,
Wiring WD 8
P/J Map Coordinates Connection Diagram 47 Figure 10 H-157 LVPS and fuser harness assembly WD 5
1 Figure 12 G-183 Not Connected - 48 Figure 10 H-158 LVPS and inlet harness assembly WD 4
10 Figure 11 H-164 MCU PWBA and ESS PWBA WD 10 101 Figure 11 B-163 EMMC card and ESS PWBA WD 10
11 Figure 11 I-165 MCU PWBA and ROS assembly WD 8 112 Figure 9 H-139 ROS assembly and ESS PWBA WD 8,
12 Figure 11 J-163 MCU PWBA and transfer CRUM connectors WD 13 WD 10
Y, M, C, and K 121 Figure 9 G-139 Transfer CRUM connector (Y) and CRUM WD 13
13 Figure 11 I-164 MCU PWBA and color toner density (CTD) WD 13 xerographic harness assembly
Sensor (via inline connector PJ131) 122 Figure 9 F-139 Transfer CRUM connector (M) and CRUM WD 13
14 Figure 11 H-163 MCU PWBA and upper dispenser motor WD 14 xerographic harness assembly
assembly 123 Figure 9 F-139 Transfer CRUM connector (C) and CRUM WD 13
15 Figure 11 I-163 MCU PWBA and stack full and exit sensors WD 15 xerographic harness assembly
17 Figure 11 H-163 MCU PWBA and main motor and sub motor WD 6 124 Figure 9 E-140 Transfer CRUM connector (K) and CRUM WD 13
xerographic harness assembly
18 Figure 11 H-166 MCU PWBA and HVPS XD PWBA (via WD 12
MCU-HVPS Flat Flex Connector (FFC) 131 Figure 10 I-152 Inline connector Color toner density (CTD) WD 13
19 Figure 11 J-163 MCU PWBA and toner CRUM connectors WD 14 Sensor and MCU PWBA
(Y, M, C, and K) 132 Figure 10 G-152 Color toner density (CTD) Sensor WD 13
21 Figure 11 H-164 MCU PWBA and MSI assembly WD 7 141 Figure 7 F-108 Dispenser Motor (Y,M) and MCU PWBA WD 14
22 Figure 11 H-164 MCU PWBA and duplex clutch WD 11 144 Figure 7 G-110 Dispenser Motor (C, K) and MCU PWBA WD 14
23 Figure 11 H-164 MCU PWBA and registration chute assem- WD 11 145 Figure 7 H-109 Front cover interlock sensor and MCU WD 14
bly PWBA
151 Figure 8 F-122 Inline connector exit sensor and MCU WD 15
PWBA

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-5 PJ Locations
 Table 2 Plug / Jack locations C400 devices Table 2 Plug / Jack locations C400 devices
Wiring Wiring
P/J Map Coordinates Connection Diagram P/J Map Coordinates Connection Diagram
154 Figure 8 F-122 Stack full sensor and MCU PWBA WD 15 422 Figure 12 F-183 550 Option PWBA and 550 Option drive WD 16
155 Figure 8 E-122 Exit sensor and inline connector PJ151 WD 15 assembly
171 Figure 7 E-108 Main drive motor and MCU PWBA WD 6 423 Figure 12 G-183 550 Option PWBA -
172 Figure 7 E-110 Sub motor and MCU PWBA WD 6 430 Figure 11 D-164 ESS PWBA and speaker assembly WD 9
181 Figure 11 I-171 HVPS XD PWBA and MCU PWBA (via WD 12 431 Figure 9 H-140 Inline connector between ROS assembly WD 8
MCU-HVPS flat flex connector (FFC) and LVPS
182 Figure 11 H-173 HVPS XD PWBA and HVPS TR PWBA WD 12 432 Figure 11 D-164 ESS PWBA and LVPS via inline connector WD 8
P/J431
191 Figure 9 F-136 Toner CRUM(Y) and MCU PWBA WD 14
441 Figure 11 D-164 ESS PWBA and LVPS WD 9
192 Figure 9 F-137 Toner CRUM(M) and MCU PWBA WD 14
501 Figure 10 C-157 LVPS and MCU PWBA and toner full sensor WD 4
193 Figure 9 G-137 Toner CRUM(C) and MCU PWBA WD 14
503 Figure 10 C-157 LVPS and main fan WD 4
194 Figure 9 G-138 Toner CRUM(K) and MCU PWBA WD 14
507 Figure 10 H-157 LVPS and P/J5071 WD 4
203 Figure 10 D-153 Toner full sensor and MCU PWBA and WD 4
LVPS 508 Figure 10 H-157 LVPS and MCU PWBA WD 5
211 Figure 8 J-124 MSI Detect sensor and MCU PWBA WD 7 509 Figure 10 B-158 LVPS and main drive assembly WD 6
212 Figure 8 H-123 MSI No paper sensor and MCU PWBA WD 7 631 Figure 11 D-164 ESS PWBA and front USB harness -
213 Figure 7 F-110 Takeaway clutch (Main drive assembly) and WD 7 632 Figure 11 D-164 ESS PWBA and USB harness assembly -
MCU PWBA ICCR
214 Figure 8 I-125 MSI Feed solenoid and MCU PWBA WD 7 900 Figure 11 D-166 ESS PWBA and video harness assembly WD 10
232 Figure 8 D-124 Regi sensor (registration chute assembly) WD 11 920 Figure 11 D-165 ESS PWBA and MCU PWBA WD 10
and MCU PWBA 1315 Figure 11 A-164 ESS PWBA and USB3.0 Device -
233 Figure 8 E-125 No paper sensor (registration chute assem- WD 11 1344 Figure 11 A-164 ESS PWBA and wireless module MODULE -
bly) and MCU PWBA 1352 Figure 11 D-163 ESS PWBA and UI harness WD 10
234 Figure 8 D-126 Registration clutch (registration chute WD 11 1821 Figure 11 C-173 HVPS TR and HVPS XD PWBA WD 12
assembly) and MCU PWBA
4201 Figure 12 E-184 550 Option feeder PWBA and 550 Option WD 16
251 Figure 7 G-111 EEPROM XPRO PWBA and MCU PWBA WD 13 registration clutch
271 Figure 7, F-112/I-182 550 Option feeder PWBA and MCU PWBA WD 16 4202 Figure 12 E-184 Inline connector between 550 Option no WD 16
Figure 12 paper sensor and 550 Option feeder PWBA
281 Figure 10 E-152 Fuser assembly and MCU PWBA WD 5 4203 Figure 12 D-182 550 Option no paper sensor and 550 Option WD 16
302 Figure 11 B-165 ESS PWBA and OPT HDD - feeder PWBA (via inline connector P/J4202)
310 Figure 11 B-165 ESS PWBA and OPT HDD - 4211 Figure 12 I-183 550 Option Size Switch assembly and 550 WD 16
311 Figure 7 E-108 Main motor and LVPS WD 6 Option feeder PWBA
312 Figure 7 E-111 Sub motor and LVPS WD 6 4212 Figure 12 D-182 550 Option registration sensor and 550 WD 16
Option feeder PWBA (via inline connector
331 Figure 7 E-109 Developer motor and MCU PWBA WD 6
P/J4214)
340 Figure 11 A-165 ESS PWBA and Ethernet -
4213 Figure 12 E-184 550 Option feed clutch and 550 Option WD 16
392 Figure 8 E-126 550 Option feed clutch and MCU PWBA WD 11 feeder PWBA
419 Figure 12 G-183 550 Option PWB and MCU PWBA (via WD 16 4214 Figure 12 E-184 Inline connector between 550 Option regis- WD 16
inline connector DP/J271)
tration sensor and 550 Option feeder PWBA
420 Figure 12 G-183 550 Option PWBA and registration clutch WD 16
4221 Figure 12 F-183 550 Option drive assembly and 550 Option WD 16
and no paper sensor
feeder PWBA
421 Figure 12 F-183 550 Option PWBA and registration sensor, WD 16
6101 Figure 11 A-165 ESS PWBA and FDI Cable -
feed clutch and size switch assembly
7401 Figure 11 A-163 ESS PWBA and EMMC CARD WD 10

Wiring Data February 2017 Launch Issue

PJ Locations 7-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Table 2 Plug / Jack locations C400 devices P/J Locations Drives C405
Wiring
P/J Map Coordinates Connection Diagram
281S Figure 10 E-152 Fuser assembly and MCU PWBA and LVPS WD 5
MJ1 Figure 11 D-171 Network cable and PWBA FAX -
MJ2 Figure 11 D-171 Network cable and PWBA FAX -

Figure 1 P/J locator map-drives

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-7 PJ Locations
P/J Locations Paper Path C405 P/J Locations CRUM and ROS C405

Figure 3 P/J locator map-CRUM and ROS

Figure 2 P/J locator map-paper path

Wiring Data February 2017 Launch Issue

PJ Locations 7-8 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
P/J Locations Fuser and LVPS C405 P/J Locations Rear and Left side PWBAs C405

Figure 4 P/J locator map-fuser and LVPS Figure 5 P/J locator map-rear and left side PWBAs

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-9 PJ Locations
P/J Locations 550 Option Tray C405 P/J Locations Drives C400

Figure 6 P/J locator map-550 option tray Figure 7 P/J locator map-drives

Wiring Data February 2017 Launch Issue

PJ Locations 7-10 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
P/J Locations Paper Path C400 P/J Locations CRUM and ROS

Figure 9 P/J locator map-CRUM and laser

Figure 8 P/J locator map-paper path

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-11 PJ Locations
P/J Locations Fuser and LVPS C400 P/J Locations Rear and Left Side PWBAs

Figure 10 P/J locator map-fuser and LVPS Figure 11 P/J locator map-rear and left side PWBAs

Wiring Data February 2017 Launch Issue

PJ Locations 7-12 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
P/J Locations 550 Option Tray C400

Figure 12 P/J locator map-550 option tray

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-13 PJ Locations
Wiring Data February 2017 Launch Issue
PJ Locations 7-14 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
System Wiring Diagrams Table 1 Wiring diagrams and connection details

Wiring diagrams are an aid to trace wiring faults. This section shows the system wiring dia- Chain Diagram Connection Details
grams for the C400 and C405 devices including the 550 Option feeder tray. Controller Figure 10 Wiring Diagram 10: Interconnection Wiring; Controller (C400).
C400 Table 8 Connections of PWBA ESS with PWBA MCU. Connections of
Refer to Table 1 for a list of the wiring diagrams and the connection details shown in each dia- PWBA ESS with PWBA LVPS. Connections of PWBA ESS with
gram. PWBA ESS. Connections of PWBA ESS with ROS ASSY. Con-
nections of PWBA ESS with EMMC CARD. Connections of
Table 1 Wiring diagrams and connection details PWBA ESS with UI console assembly. Connections of PWBA
Chain Diagram Connection Details ESS with UI speaker.
Paper trans- Figure 11 Wiring Diagram 11: Interconnection Wiring; Paper Transport.
Device Figure 1 Wiring Diagram 1: System wiring; Cooling, AC Power, Fusing,
port Table 9 Connections of registration clutch assembly with PWBA MCU.
system (1 of 3) Drive, Laser, Controller.
Connections of registration chute assembly with PWBA MCU.
Device Figure 2 Wiring Diagram 2: System wiring; MSI, Transport, HVPS, Xero- Connections of 550 Option feed clutch assembly with PWBA
system (2 of 3) graphic, Developer, Exit, 550 Option Feeder.
MCU. Connections of duplex clutch assembly with PWBA MCU.
Device Figure 3 Wiring Diagram 3: System wiring; Scanner, ROS.
HVPS Figure 12 Wiring Diagram 12: Interconnection Wiring; HVPS.
system (3 of 3)
Table 10 Connections of HVPS Xero deve with PWBA HVPS TR. Connec-
Power regula- Figure 4 Wiring Diagram 4: Interconnection Wiring; AC Power. tions of HVPS Xero deve with PWBA MCU.
tion and distri- Table 2 Connections of PWBA LVPS with PWBA MCU. Connections of Xerographics Figure 13 Wiring Diagram 13: Interconnection Wiring; Xerographics.
bution inlet harness assembly with PWBA LVPS. Connections of main
Table 11 Connections of Xero deve CRU ASSY Y with PWBA MCU. Con-
fan with LVPS. Connections of rear interlock switch with PWBA
nections of Xero deve CRU ASSY M with PWBA MCU. Connec-
LVPS. Connections of door interlock switch with PWBA LVPS. tions of Xero deve CRU ASSY C with PWBA MCU. Connections
Connections of PWBA MCU with toner full sensor.
of Xero deve ASSY K with PWBA MCU. Connections of CTD
Fuser Figure 5 Wiring Diagram 5: Interconnection Wiring; Fusing. Sensor with PWBA MCU. Connections of PWBA EEPROM
Table 3 Connections of fuser assembly with PWBA LVPS. Connections XPRO with PWBA MCU.
of fuser assembly with PWBA MCU. Connections of PWBA Developer Figure 14 Wiring Diagram 14: Interconnection Wiring; Developer.
LVPS with PWBA MCU.
Table 12 Connections of toner cartridge Y with PWBA MCU. Connections
Drive Figure 6 Wiring Diagram 6: Interconnection Wiring; Drive. of toner cartridge M with PWBA MCU. Connections of toner car-
Table 4 Connections of main drive assembly with PWBA MCU. Connec- tridge C with PWBA MCU. Connections of toner cartridge K with
tions of main drive assembly with PWBA LVPS. PWBA MCU. Connections of toner dispense motor (Y, M) with
MSI Figure 7 Wiring Diagram 7: Interconnection Wiring; MSI. PWBA MCU. Connections of toner dispense motor (C, K) with
Table 5 Connections of MSI detect sensor with PWBA MCU. Connec- PWBA MCU. Connections of front cover sensor with PWBA
tions of MSI no paper sensor with PWBA MCU. Connections of MCU
main drive assembly with PWBA MCU. Connections of MSI feed Exit Figure 15 Wiring Diagram 15: Interconnection Wiring; Exit.
solenoid with PWBA MCU. Table 13 Connections of exit sensor with PWBA MCU. Connections of
ROS Figure 8 Wiring Diagram 8: Interconnection Wiring; ROS. stack full sensor with PWBA MCU. Connections of exit Clutch 1
Table 6 Connections of ROS ASSY with PWBA MCU. Connections of with PWBA MCU. Connections of exit Clutch 2 with PWBA MCU.
ROS ASSY with PWBA LVPS. Optional 550 Figure 16 Wiring Diagram 16: Interconnection Wiring; 550 Feeder.
Controller Figure 9 Wiring Diagram 9: Interconnection Wiring; Controller (C405). cassette Table 14 Connections of feeder PWBA with PWBA MCU. Connections of
C405 Table 7 Connections of PWBA ESS with PWBA MCU. Connections of registration clutch assembly with 550 Option feeder PWBA. Con-
PWBA ESS with PWBA LVPS. Connections of PWBA ESS with nections of 550 Option main feed assembly with 550 Option
PWBA ESS. Connections of PWBA ESS with ROS ASSY. Con- feeder PWBA. Connections of 550 Option feed clutch assembly
nections of PWBA ESS with PWBA Fax. Connections of PWBA with 550 Option feeder PWBA. Connections of 550 Option size
ESS with EMMC card. Connections of PWBA ESS with UI con- switch assembly with 550 Option feeder PWBA. Connections of
sole assembly. Connections of PWBA ESS with speaker assem- 550 Option drive assembly with 550 Option feeder PWBA.
bly. Scanner Figure 17 Wiring Diagram 17: Interconnection Wiring; Scanner.
Connections of scanner assembly with PWBA ESS. Connections
of scanner assembly with UI console. Connections of PWBA
ESS with PWBA USB HUB. Connections of UI console with
PWBA USB HUB.

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-15
WD 1 System Wiring (1 of 3) WD 2 System Wiring (2 of 3)

Figure 1 Wiring diagram 1

Figure 2 Wiring diagram 2

Wiring Data February 2017 Launch Issue

7-16 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
WD 3 System Wiring (3 of 3) WD 4 AC Power

Figure 3 Wiring diagram 3

Refer to Table 3 for signal line

names and descriptions.

Figure 4 Wiring diagram 4

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-17
 WD 5 Fusing
Table 2 Wiring diagram 4 signals
Signal line name Description,
REAR IL ON/OFF detect signal of the rear interlock switch.
DOOR IL ON/OFF detect signal of the door interlock switch.
FAN ALRMFAN LOWFAN STOP Drive control signal of the main fan.
WASTE BOX FULL SENSED SIG- Full detect signal of the waste box by the toner full sen-
NAL sor.
Link to wiring diagram WD 4 AC Power, Figure 4.

Refer to Table 4 for signal line

names and descriptions.

Figure 5 Wiring diagram 5

Table 3 Wiring diagram 5 signals

Signal line name Description
HEAT2HEAT1HEAT EN Temperature control signal of the Fusing Assy
FUSE CUT Control signal of the Fuse
FSR TEMP VDFSR TEMP VC Temperature data measured by the Center
Temp. Sensor
FSR STS Temperature data measured by the Rear
Temp. Sensor

Wiring Data February 2017 Launch Issue

7-18 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
WD 6 Drive WD 7 MSI

Refer to Table 6 for signal line

names and descriptions.

Figure 7 Wiring diagram 7

Refer to Table 5 for signal line
Table 5 Wiring diagram 7 signals
names and descriptions.
Signal line name Description
PRE REGI SENSED SIGNAL Detect signal of paper in the Pre Registration
Figure 6 Wiring diagram 6 section by the MSI Sensor
MSI PAPER SENSED SIGNAL Detect signal of paper in the MSI section by
Table 4 Wiring diagram 6 signals the MSI No Paper Sensor
Signal line name Description TAKEAWAY CL ON ON/OFF Signal of the Takeaway Clutch
MAIN ALARM MOTMAIN REF CLOCKMAIN Drive control signal of the Main Motor MSI FEED SOLENOID ON ON/OFF Signal of the MSI Feed Solenoid
START/STOPMAIN GAIN CHANGE
SUB ALARM MOTSUB REF CLOCKSUB Drive control signal of the Sub Motor
START/STOPSUB GAIN CHANGE
DEVE START/STOPDEVE ALARM MOT- Drive control signal of the Deve Motor
DEVE START/STOPDEVE GAIN CHANGE

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-19
WD 8 ROS WD 9 Controller C405

Refer to Table 8 for signal line

Refer to Table 7 for signal line names and descriptions.
names and descriptions.

Figure 8 Wiring diagram 8 Figure 9 Wiring diagram 9

Table 6 Wiring diagram 8 signals Table 7 Wiring diagram 9 signals

Signal line name Description Signal line name Description
MOTOR ONREADYCLOCK Drive control signal of the Scanner Motor in LINE SYNCPAGE SYNC YPAGE SYNC Control signal of the PWBA ESS
the ROS ASSY MPAGE SYNC CPAGE SYNC KTEST
HUMCLKTEMPSOS SIGNALLD ERRORP- Control signal of the LD light intensity in the PRINTCMD READYCOMMANDSTA-
CONTVREF KVREF CVREF MVREF YLD ROS ASSY TUSRDY PWR ONIOT PWR STS
ENBPDATA KPDATA CPDATA MPDATA Y DATA YxDATA YDATA MxDATA MDATA Image data of each color (Y/M/C/K)
CxDATA CDATA KxDATA K

Wiring Data February 2017 Launch Issue

7-20 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
WD 10 Controller C400 WD 11 Paper Transport

Refer to Table 9 for signal line

names and descriptions.
Refer to Table 10 for signal
line names and descriptions.

Figure 10 Wiring diagram 10 Figure 11 Wiring diagram 11

Table 8 Wiring diagram 10 signals Table 9 Wiring diagram 11 signals

Signal line name Description Signal line name Description
LINE SYNCPAGE SYNC YPAGE SYNC Control signal of the PWBA ESS REGI CL ON ON/OFF signal of the Regi Clutch
MPAGE SYNC CPAGE SYNC KTEST TRAY PAPER SENSED SIGNAL Detect signal of paper inside the tray by the
PRINTCMD READYCOMMANDSTA- No Paper Sensor
TUSRDY PWR ONIOT PWR STS
REGI PAPER SENSED SIGNAL Detect signal of paper in the Pre Registration
DATA YxDATA YDATA MxDATA MDATA Image data of each color (Y/M/C/K) section by the Regi Sensor
CxDATA CDATA KxDATA K
FEED CL ON ON/OFF signal of the Feed Clutch
DUP CL ON ON/OFF signal of the Duplex Clutch

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-21
WD 12 HVPS WD 13 Xerographics

Refer to Table 11
for signal line
names and
descriptions.

Refer to Table 12 for signal

Figure 12 Wiring diagram 12 line names and descriptions.

Table 10 Wiring diagrams 12 signals Figure 13 Wiring diagram 13

Signal line name Description
Table 11 Wiring diagram 13 signals
DA DOI MONITER+3VREFI/L Control signal of the HVPS
Signal line name Description
+24VDCCLOCK 3CLOCK 2CLOCK 1DA
LDDA CLOCKDA DIDA TR1 KDA TR1 DATACLOCK Control signal of the XERO DEVE CRU ASSY
CLRDA TR2DA TR2 CLNI-MONITOR TR2 Y/M/C/K and the PWBA EEPROM
CTD VOUT Toner patch density data measured by the
CTD Sensor
LED ON LED lighting signal of the CTD Sensor
CTD VMONTOR Voltage monitor signal of the CTD Sensor

Wiring Data February 2017 Launch Issue

7-22 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
WD 14 Developer WD 15 Exit

Refer to Table 14 for signal

line names and descriptions.

Figure 15 Wiring diagram 15

Table 13 Wiring diagram 15 signals

Signal line name Description
Refer to Table 13 for signal EXIT SENSED SIGNAL Detect signal of paper in the Exit section by
line names and descriptions. the Exit Sensor
PAPER FULL STACK SENSED SIGNAL Paper full detect signal of the output tray by
Figure 14 Wiring diagram 14 the Full Stack Sensor
EXIT CLUTCH 2 ON ON/OFF signal of the EXIT CLUTCH 2
Table 12 Wiring diagram 14 signals
EXIT CLUTCH 1 ON ON/OFF signal of the EXIT CLUTCH 1
Signal line name Description
CLOCKDATA Control signal of the TONER CARTRIDGE Y/
M/C/K
CLOCK BCLOCK /BCLOCK /ACLOCK A Drive control signal of the Toner Dispense
Motor (Y, M) / (C, K)
FRONT COVER OPEN SIGNAL FRONT COVER opening/closing detect sig-
nal by the Front Cover Sensor

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-23
WD 16 Optional 550 Feeder
Table 14 Wiring diagram 16 signals
Signal line name Description
FEED TRAY SENSFEED RXDFEED TXD Control signal of the PWBA FEED
TURN ROLL CLUTCH ON ON/OFF signal of the Turn Roll Clutch
TRAY PAPER SENSED SIGNAL Detect signal of paper inside the optional tray
by the C2 No Paper Sensor
REGI PAPER SENSED SIGNAL Detect signal of paper in the Registration sec-
tion of the optional tray by the C2 Regi Sensor
FEED ROLL CLUTCH ON ON/OFF signal of the C2 Feed Clutch
SIZE3SIZE2SIZE1 Detect signal of a paper size inside the
optional tray by the SWITCH ASSY SIZE
OP FEED MOTOR ONOP FEED MOTOR Drive control signal of the Option Feeder
ALARMOP FEED MOTOR CLOCKOP FEED Motor
MOTOR GAIN

Refer to Table 15 for signal

line names and descriptions.

Figure 16 Wiring diagram 16

Wiring Data February 2017 Launch Issue

7-24 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
WD 17 Scanner

Figure 17 Wiring diagram 17

Launch Issue February 2017 Wiring Data

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 7-25
Wiring Data February 2017 Launch Issue
7-26 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 8 Principles of Operation
Printing Process .............................................................................................................. 8-3
Scanning Process ........................................................................................................... 8-12
Paper Path ...................................................................................................................... 8-13
Function of Major Components ....................................................................................... 8-18
Data Flow ........................................................................................................................ 8-31
Control............................................................................................................................. 8-32
Drive Transmission Route ............................................................................................... 8-35
FAX System .................................................................................................................... 8-37
NFC (Near Field Communication)................................................................................... 8-41
Sensors ........................................................................................................................... 8-41
Device Options ................................................................................................................ 8-43

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-1
Principles of Operation February 2017 Launch Issue
8-2 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Printing Process
This section describes the operational characteristics of the Xerox® VersaLink® C400 Color
Printer and Xerox® VersaLink® C405 Color Multifunction Printer. It provides detailed descrip-
tions of the media path, xerographics, and major assemblies for each model, Figure 1.

Summary of Printing Process

The devices are full-color xerographic devices operating on a tandem printing system that has
four color-specific drum/developer sets for yellow, magenta, cyan, and black (Y, M, C, K). The
four color-separated images of the original document are created with toner on the drums and
then transferred in registration onto the Intermediate Transfer Belt (IBT) to reproduce a full
color image. The completed toner image is transferred and fixed on the print medium, and then
output as a print, Figure 2.

The printer’s printing process comprises of the following steps:

1. Charging: The drum surface is electrically charged.

2. Exposure: The image is formed on the drum surface by laser beams.
3. Development: The image is developed with toner.
4. Primary Transfer: The four color separation images on the drums are transferred onto the
IBT.
5. Cleaning - Drum and BCR: The drums are electrically neutralized and the toner remaining
on the drums and BCRs is removed.
6. Secondary Transfer: The toner image on the IBT is transferred onto the medium.
7. Neutralization: Electric charge of the paper is eliminated.
8. Cleaning - IBT and 2nd BTR: The toner remaining on the IBT and 2nd BTR is removed.
9. Fusing: The toner is fixed to the print medium by heat and pressure.
10. Waste Toner Collection: Removal of excess toner.

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-3 Printing Process
 Figure 1 Printing flow diagram

Figure 2, illustrates the printing process.

Principles of Operation February 2017 Launch Issue

Printing Process 8-4 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 The drum surface is uniformly and negatively charged with DC bias voltage.
The drum surface consists of a photoreceptor (which is an insulator in the dark and a con-
ductor in the light) backed with a conductor.
• Cleaning Roll
The cleaning roll physically contacts the BCR to remove the toner
Figure 3, illustrates the charging process.

Figure 2 Printing process

Charging
In the charging process, the surface of the drum rotating at a constant speed is uniformly
charged with negative polarity by the discharge from the Bias Charge Roll (BCR). This process Figure 3 Charging
is performed in parallel for the colors yellow, magenta, cyan and black.

• Bias Charge Roll (BCR)

The BCR is kept in contact with the drum and rotates following the rotations of the drum.
The BCR is a conductive roll that uniformly and negatively charges the drum surface with
the negative voltage applied by the HVPS.
• Drum

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-5 Printing Process
Exposure
In the exposure process, the drum surface charged negatively is scanned by laser beams to
form invisible electrostatic latent image on the drum surface.

This process is performed in parallel for yellow, magenta, cyan, and black colors, Figure 4.
• Laser beams are emitted from the LD (Laser Diode) for each color, they pass through a
lens, mirror and filter system then illuminate the polygon mirror. The laser beams (one for
each color) are reflected by the polygon mirror through two lenses, reflected by the mir-
rors and the irradiated to the drums of each color.
• The polygon mirror, appointed with six reflecting mirror faces, is rotated by the scanner
motor. Thus, the laser beam irradiated is scanned in the drum axis direction, by changes
of reflection angle of the polygon mirror. Scanning is performed using one reflecting mirror
face for each line.
• The laser beam deflected to the farthest point among the laser beams is reflected by the
polygon mirror onto the Start Of Scan (SOS) mirror, and then reflected onto the SOS sen-
sor. The SOS sensor generates the scanning standard signal by the incidence of the
laser beam. The SOS sensor signals are used to synchronize the starting point of the
laser-beam scanning with the starting point of the image writing.

Figure 4 ROS assembly

• The Raster Output Scanner (ROS) assembly interprets printing data signals from the ESS
PWBA then irradiates the laser beams onto the surface of the drum to create a latent
image. The laser scans from one end of the drum surface to the other while being turned
off and on forming a single line of a latent image. The laser diode only lights up for areas
of the drum to be developed by toner. The drum surface irradiated by the laser beams
becomes a conductor, and the negative charge on the drum surface flows to the positive
side. The charges cancel each other out causing the potential on the drum surface to
drop. Areas on the drum surface where the potential drops become the electrostatic latent
image. The scanner motor turns on when it receives a signal, and turns off after printing
ends. The motor remains off in the standby and power-saving states, Figure 5.

Principles of Operation February 2017 Launch Issue

Printing Process 8-6 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Figure 6 Toner dispenser

Development
In the xerographic development assembly the incoming toner is mixed with the existing devel-
oper material (toner/carrier mixture) by the auger and then supplied to the magnet roll located
near the drum surface. The toner and carrier are charged by friction due to agitation (toner in
negative, carrier in positive), and they attract each other electrically. The carrier, due to its
magnetic properties, is attracted to the magnet roll, and then uniformly leveled by the trimmer
Figure 5 Latent image formation
rod, Figure 7.

Development The Magnet Roll is covered by a thin semi-conductive sleeve all over the surface. The DB
The development process makes a visible image appear on the drum surface by electrically (Developing Bias) voltage is supplied to this semiconductor sleeve from the High Voltage
attracting toner particles to the electrostatic latent image. Power Supply (HVPS). The DB voltage is negative DC voltage combined with AC voltage. The
DC voltage keeps the magnet roll at a constant negative voltage against the photoreceptor
This process is performed in parallel for the colors yellow, magenta, cyan and black indepen- layer of the drum. Therefore, in the area where the negative electric charge on the drum sur-
dently. face does not decrease, the potential is lower than that of the magnet roll, while the potential is
higher than that of the magnet roll in the area where the negative charge on the drum surface
Toner dispensing decreases. The AC voltage shakes the developer on the surface of the magnet roll so that the
The toner in the in each of the 4 toner cartridges is fed into the respective xerographic develop- toner easily flies to the drum. Thus, only the portions of the drum surface where the negative
ment assembly (imaging unit) by the auger in the dispenser assembly and the paddle in the charge has decreased below that of the magnet roll (electrostatic latent image) attract the toner
toner cartridge, driven by the dispenser motor, Figure 6. to form an image on the drum. Once the toner is deposited on the drum, the potential and the
toner-attracting force of the corresponding portion decreases because the increase of negative
charge lowers the potential at that portion, Figure 7.

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-7 Printing Process
 Primary Transfer
In the primary transfer process, the toner images formed on the drums are transferred onto the
IBT via the 1st BTR (First Bias Transfer Roll). The four color separation images are transferred
from the drums onto the IBT in the order of Y, M, C, and K, Figure 8.

Figure 8 Transfer order

Figure 7 Developer

Principles of Operation February 2017 Launch Issue

Printing Process 8-8 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
The 1st BTR is a metal roll, to which the positive voltage from the High Voltage Power Supply Cleaning - Drum and BCR
(HVPS) is applied. The 1st BTR positively charges the backside of the IBT with the voltage
In the cleaning process, excess toner and charge is removed from the drum and BCR sur-
generated by the contact resistance with the IBT. The toner images on the drums are trans-
faces.
ferred to the IBT due to the attracting force generated between the negative polarity of the
toner image and the positive polarity on the IBT, Figure 9.
• Drum cleaning
• BCR Cleaning
Drum cleaning
The excess toner that was not transferred to the IBT in the primary transfer process remains on
the drum surface. To prevent this excess toner from causing trouble in the subsequent pro-
cesses, the toner is scraped off by the drum cleaning blade in contact with the drum surface,
and is then collected into the waste box assembly, Figure 10. Refer to NOHAD & Waste Toner.

BCR Cleaning
The remaining toner is roiled by a cleaning roll (made of spongy material) in contact with the
BCR surface, and then collected to the drum. The toner returned to the drum is scraped off by
the drum cleaning blade, Figure 10.

Figure 9 Drum to IBT transfer

Figure 10 Drum and BCR cleaning

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-9 Printing Process
Secondary Transfer Neutralization
In the secondary transfer process, the toner image completed on the surface of the IBT is In the Neutralization process, the charge on the paper is neutralized by the eliminator. The
transferred onto the print medium using the 2nd BTR (Second Bias Transfer Roll). The print charge is neutralized to prevent the toner on the paper from spreading over the surrounding
medium passes between the 2nd BTR and the IBT that runs in contact with the conductive roll metal surfaces. The eliminator is a metal sheet that is held at the ground potential. The Elimi-
(Back Up Roll). The toner image on the IBT moves onto the print medium due to the attracting nator is installed several millimeters away from the backside of the IBT, Figure 12.
force generated between the grounded Back Up Roll and the positively polarized 2nd BTR,
Figure 11.

Figure 12 Neutralization

Figure 11 Secondary transfer Cleaning - IBT and 2nd BTR

• Belt cleaning
• 2nd BTR cleaning
In the cleaning process, the toner and charge remaining on the IBT and the toner remaining on
the 2nd BTR are removed after the toner image is transferred onto the print medium.

Belt cleaning
The excess toner that was not transferred to the print medium in the secondary transfer pro-
cess remains on the IBT surface. To prevent the excess toner from causing trouble in the sub-
sequent processes, the toner is scraped off by a cleaning blade in contact with the IBT surface,
and then is collected into the waste box assembly, refer to Figure 13.

Principles of Operation February 2017 Launch Issue

Printing Process 8-10 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
2nd BTR cleaning Fusing
The excess toner deposited on the 2nd BTR in the secondary transfer process soils the back- In the fusing process, toner is fixed onto the print medium by heat and pressure. The toner par-
sides of the subsequent sheets. To prevent this trouble, the excess toner on the 2nd BTR is ticles are melted by the heat roll heated by the heater lamp, and then fused onto the print
transferred back onto the IBT using the attracting force generated by the back up roll. The back medium by the pressure between the heat roll and the pressure belt. The pressure belt is fric-
up roll is positioned opposite the 2nd BTR and is positively polarized by DC voltage from the tion driven by the heat roll and nips the print media against the heat roll utilizing a self contain
HVPS. The excess toner remaining on the IBT is scraped off by the belt cleaning Blade that is pressurizing mechanism, Figure 14.
in contact with the IBT, and is then collected into the waste box assembly, Figure 13. Refer to
NOHAD & Waste Toner.

Figure 14 Fusing

Figure 13 IBT and 2nd BTR cleaning

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-11 Printing Process
Waste Toner Collection Scanning Process
The excess toner generated by the Y, M, C and K drum cleaning is fed to the waste box • Document Scanning at the IIT.
assembly by the drum cleaning auger in the respective xerographic development assembly • Document Scanning at the DADF C405.
(Imaging Unit).
Document Scanning
The excess toner generated by the belt cleaning is fed to the waste box assembly by the belt The scanner assembly consists of the Image Input Terminal (IIT) and the Duplex Automatic
cleaning auger in the transfer belt assembly. Document Feeder (DADF).

The drum cleaning auger and the belt cleaning auger are driven by the main motor. Document Scanning at the IIT
Document scanning at the IIT is performed by the carriage assembly within the IIT.
The excess toner fed to the waste box assembly is collected into the box by the waste auger in
the waste box assembly.
The carriage assembly consists of the CIS image sensor for converting image to data, the LED
array lamp for illuminating the original, and the rod scope for converting the original image to a
The waste auger in the waste box assembly is driven by the PH Motor via the gear from the
full-size image, Figure 1.
drive shaft assembly, Figure 15.

Figure 1 Scanner assembly

Figure 15 Waste toner collection

Principles of Operation February 2017 Launch Issue

Printing Process, Scanning Process 8-12 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Document Scanning at the DADF C405 Paper Path
The C405 DADF has a different system from the conventional document feeder, being capable This section describes the paper feed path of the entire device and the paper feed process in
of scanning both the front and back of a document during a one pass conveyance. each feed section.
• Paper Path Layout
As documents are fed at a speed corresponding to the set magnification a Contact Image
• Feeding from Paper Cassette
Sensor (CIS) assembly in the IIT reads the front of the document, and a CIS assembly in the
DADF reads the back of the document. These two scanning parts are arranged so as to inter- • Feeding from the MSI
pose the paper path from both sides, and this allows both sides of the document to be scanned • Feeding in the Registration Section
without rotation, Figure 2. • Transfer, Fusing and Exit
• Duplex Feeding
Document feeding starts from the document feeder tray of the DADF. As the DADF nudger roll
and the DADF feed roll rotate a document is nipped and then fed between the DADF feed roll Paper Path Layout
and the retard pad into the DADF document path. The document continues transportation via Figure 1 illustrates the paper feed layout with the 550 optional cassette assembly installed, and
the DADF takeaway roll. Aligned by the DADF regi roll the document is then transported over the components relevant to paper feed.
the CVT (Constant Velocity Transport) window of the IIT, allowing the reflected image to be
scanned (simplex image) by the CIS assembly mounted on the carriage assembly that is sta-
tioned in the scanner home position. The document is then transported via the DADF transport
roll and DADF exit roll passed the CIS assembly within the DADF (for duplex images the back
of the document is scanned at this point via this CIS assembly) to the DADF document output
tray. All DADF rolls are rotated by torque from the DADF motor, Figure 2.

Figure 2 DADF scanning

Figure 1 Paper path

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-13 Scanning Process, Paper Path
Feeding from Paper Cassette
The paper loaded in the paper cassette is fed between the feed roller and the retard roller by
the nudger roller, and then fed further to the registration section by the rotation of the feed
roller and the retard Roller, Figure 2.

The nudger roller and the feed roller are rotated by the torque of the PH motor via the feed
clutch assembly.

The retard roller, pressed from underneath by the spring pressure and forced to the feed roller,
plays the role of fanning a sheet by the rotation friction.

When the sheet is lapped over, the break force of the torque limiter combined with the retard
roller separates and feeds only the sheet on the top.

The bottom plate assembly is the mechanism driven by the gear located on the side of the
paper cassette. Unless the interlock gear is unlocked, the bottom plate assembly keeps the
state that it is not lowered or elevated from the arbitrary position. The sheet is fed at this posi-
tion.

As the media feed is proceeded and several sheets of paper on the top of the paper loaded are
decreased, the nudger roller lowers down and the lever unlocks the gear, and then the bottom
plate assembly is elevated.

Figure 2 Paper feed from the cassette

Feeding from the MSI

When sheet feeding from the MSI starts, the feed roller rotates, driven by the PH motor and
controlled by the MSI feed solenoid, to feed the sheet to the position where it is nipped
between the feed Roller and the retard roller, Figure 3.

As the feed roller rotates, the MSI Left cam and MSI Right cam also rotate to lift the bottom
plate assembly via the left arm and right arms to the sheet feeding position.

Normally, when only one sheet is fed, both the feed roller and retard roller rotate to allow the
sheet to pass. However, when two sheets are fed concurrently, only the feed roller rotates and
the retard roller is locked thereby allowing the upper sheet to pass by being separated from the
lower sheet that is stopped by the friction of the retard roller at rest.

Principles of Operation February 2017 Launch Issue

Paper Path 8-14 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
The retard roller is being pushed toward the feed roller by spring pressure, and controlled by Feeding in the Registration Section
the torque limiter (friction clutch assembly) with which it is coupled.
Feeding to the registration section
Sheets are transported from the MSI to the registration section by the takeaway rollers TA1
roller assembly, TA2 roller assembly, and TA3 roller assembly, all driven by the PH motor, Fig-
ure 4.

Figure 4 MSI feed to registration

Figure 3 MSI media feed

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-15 Paper Path
Sheet are transported directly from the paper cassette through the chute and then fed to the
registration section, Figure 5.

Figure 5 Cassette feed to registration

Lead-Edge registration (paper skew correction)

When a sheet fed out of the MSI or cassette assembly reaches the toner transfer section, the
toner image may not be transferred at the correct position onto the sheet due to misalignment
of lead edges in the MSI or cassette assembly. Figure 6 Lead edge correction

To avoid this problem, the lead edge position of the sheet is corrected at the registration sec- Feeding from the registration section
tion before the sheet is forwarded to the toner transfer section. By thrusting the edge of the
After the lead edge position of a sheet has been corrected in the registration section, at the
sheet against the locked regi roll the lead edge position of the sheet is corrected, Figure 6.
proper timing it is fed to the toner transfer section by the rotation of the regi roll. The regi roll is
rotated by the drive from the PH motor via the registration clutch assembly.

Principles of Operation February 2017 Launch Issue

Paper Path 8-16 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Transfer, Fusing and Exit Duplex Feeding
After a sheet has passed through the registration section, the toner image on the intermediate After a sheet has passed through the fuser assembly and side 1 printing is completed, at the
transfer belt (IBT) is transferred onto the sheet by the IBT and the 2nd BTR, via the drive of the proper timing the main motor drive is transferred to exit clutch 2 and the rotation of the exit roll
developer motor. The sheet is then fed to the exit section, were the toner image is fused by the is reversed to the duplex feed direction, and the sheet is nipped in the duplex assembly. The
heat roll that is rotated by the drive of the main motor. The drive of the main motor is also trans- duplex roll is rotated by the drive of the PH motor, and the sheet is fed to the duplex registra-
mitted to exit clutch 1. When energized exit clutch 1 rotates the exit roll in the sheet exit direc- tion position, Figure 8.
tion, and the print complete sheet is ejected from the device. The completion of the sheet exit
is detected by exit senor, Figure 7.

Figure 8 Media feed to duplex

Figure 7 Transfer fusing and exit

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-17 Paper Path
Function of Major Components
This section describes the major functional components of the C400 and C405 devices and the
scanner with corresponding illustrations.

• ROS Assembly
• Drives
• NOHAD & Waste Toner
• Dispenser
• Xerographics and Transfer
• Fusing
• Paper Transport
• MSI
• Exit
• Electrical (C405)
• Electrical (C400)
• 550 Option Feeder
• UI console Assembly
• FAX
• Scanner
ROS Assembly
The ROS assembly is an exposure unit that outputs laser beams to form an electrostatic latent
image on the drum surface, Figure 1.

The ROS assembly consists of parts that follow.

• Scanner motor.
The polygon mirror is installed on the rotation axis of the scanner motor.
• LDD PWBA.
The Laser Diode (LD) installed on the Laser Diode Driver (LDD) PWBA emits laser
beams to expose the drum surface.
The LDD PWBA converts the image data input from the ESS PWBA to the ROS assembly
into the laser beams and also controls the other components in the ROS assembly. Figure 1 ROS assembly
• Humidity/Temperature sensor
• SOS Sensor
Start Of Scan (SOS) sensor generates a pulse when the laser beam passes across it.
This pulse (start of scan) is sent to the MCU PWBA and used to synchronize each line of
the video data.

Principles of Operation February 2017 Launch Issue

Function of Major Components 8-18 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Drives
Media is driven through the device primarily by the main drive assembly. Motion of the main
drive assembly is converted by a series of gears, clutches, and solenoids to move media
through the print process. The main drive assembly gets +24V power from the LVPS. Motor
control signals come from the MCU PWBA, Figure 2.

The Drive assembly consists of the parts that follow.

• Main motor.
The DC motor that drives the heat roll in the fuser assembly, the exit roller assembly in
the exit section, the drum in each of the 4 color imaging units, the magnetic roller in the
black imaging unit and the belt & cleaner in the transfer belt assembly.
• PH motor
The DC motor that drives each roller of the media feed section (feed from the MSI/tray,
registration, and duplex feed). Also, drives the drive shaft assembly and the auger in the
waste box assembly via the gear.
• Development motor
The DC motor that drives the magnet roller in the imaging units Y/M/C (Yellow/Magenta/
Cyan).
• Takeaway clutch
Transfers the drive of the PH motor to the takeaway roller

Figure 2 Main drives assembly

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-19 Function of Major Components
NOHAD & Waste Toner Dispenser
Noise Ozone Heat And Dust (NOHAD) and waste toner consists of parts that follow, Figure 3. The upper dispenser motor assembly drives the paddle in the toner cartridge and the auger of
• Main fan. the dispenser assembly and feeds toner to the development section in the imaging unit. The
upper dispenser motor assembly consists of the parts that follow, Figure 4.
Draws air from outside the machine, and prevents temperature
• Toner dispense motors (Y, M).
rise inside the machine
Drives the yellow and magenta toner cartridges and the dispenser assembly via the gear.
• Toner full sensor.
• Toner dispense motors (C, K).
Detects when the waste box assembly is full.
Drives the cyan and black toner cartridges and the dispenser assembly via the gear.
• Waste box assembly.
The toner cartridges Y, M, C & K store toner and a small amount of carrier, also they install a
Stores the waste toner conveyed from the IBT and the 4 color CRU Xerographic develop-
toner Customer Replaceable Unit Monitor (CRUM), which is an involatile memory module that
ment assemblies (imaging units) via the belt cleaning auger and the drum cleaning auger.
stores the toner usage information.

The dispenser assembly Y, M, C, K feeds the toner in the toner cartridges to the developer.

Figure 3 Waste toner and cooling

Figure 4 Dispenser

Principles of Operation February 2017 Launch Issue

Function of Major Components 8-20 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Xerographics and Transfer Contacts with the reverse side of the toner transfer face on the sheet, and transfers the
toner image formed in the IBT to the sheet, Figure 5.
The Color Toner Density (CTD) sensor assembly is a unit that includes the CTD sensor
• Eliminator
• CTD Sensor
Neutralizes the sheet.
The reflective color toner density sensor. Irradiates light from the LED in the sensor to the
intermediate transfer belt, detects the reflected light from the intermediate transfer belt
with the light receiving element, and outputs the electric signal corresponding with the
light intensity. Before the secondary transfer, detects the toner patch density on the inter-
mediate transfer belt.
CRU Xerographic development assemblies Y, M, C & K
Are units that consists of the drum to form the static latent image and toner image, and the
developer to transfer toner to the drum in yellow, magenta, cyan, and black, Figure 5.

• Drum
Forms the static latent image and the toner image.
• BCR
Bias Charging Roller (BCR) charges the drum.
• Cleaning Roll
Cleans toner on the BCR surface.
• Cleaning Blade
Cleans the remaining toner from the drum after the toner image is transferred onto the
sheet.
• Magnet Roll
Contacts with the drum and forms the toner image on the drum.
• Auger
Stirs toner.
• Trimmer Rod
Regulates toner and carrier pile height on the magnet roller.
Transfer belt assembly (IBT)
The primary transfer unit that transfers the toner image on the drum surface of each color to
the intermediate transfer belt, Figure 5.

The IBT consists of the following components:

• 1st BTR Roll (Y), (M), (C) &(K)
Impresses the positive electric charge on the reverse side of the IBT in printing, and trans-
fers the toner image formed on the drum to the IBT.
• IBT
Reduplicates and transfers the toner image formed on the drums of each color.
• Back Up Roll
Contacts with the 2nd BTR via the IBT in the secondary transfer, and transfers the toner
image on the IBT to the sheet.
• Belt Cleaner
Figure 5 Transfer
After the toner image is transferred onto the sheet, cleans the remaining toner on the IBT.
Transfer roller assembly
The transfer roller assembly consists of the following components:
• Transfer roller

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-21 Function of Major Components
Fusing
Fuser assembly
The fuser receives its drive from the main drive assembly. After the toner image is transferred
to the media, the media passes through the fuser. The pressure roller is pressed against the
heat roller to melt the toner and bond the image to the media. As a CRU, the fuser is replaced
as a unit, Figure 6.

The fuser assembly mainly of the following components:

• Heat Roll
A metal roll with a surface for transferring heat to fuse toner on a sheet.
• Pressure Belt
A belt containing the pressurization system inside. Combined with the heat roll it
impresses toner onto the sheet.
• Heater Lamp
A heating element sealed inside the heat roll.
• Center Temperature Sensor (contactless type)
A thermistor, located in the fuser, detects the surface temperature on the heat roll and
reacts corresponding with temperature changes. Based on the temperature detected, the
thermistor controls ON (energize) / OFF (extinguish) operation.
• Side Temperature Sensor (contact type)
A thermistor, located in contact with the heat roll detects the surface temperature on the
heat roll and reacts corresponding with temperature changes. Prevents the abnormally
high temperature of the heat roll.
• Thermostat
Located in series with the power source of the heater lamp, and prevents the secondary
excess rise of temperature by opening when the temperature excess rise preventions
(primary) by temp. sensor (thermistor) fails and temperature on the interface part reaches
to a certain level.
• Fuse
A fuse is installed in fuser assemblies that are shipped as spare parts.
The life expectancy of the Fuser is 200,000 Letter/A4 size pages. Several factors can reduce
Fuser life:
• Greater than 5% coverage
• Printing on heavy media
• Printing on transparencies or specialty media
The device shuts off power to the fuser assembly for the reasons that follow:
• Fuser error
• Jam error Figure 6 Fuser
• Cover open
• ROS error
• CPU or NVRAM error
• Fan error

Principles of Operation February 2017 Launch Issue

Function of Major Components 8-22 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Paper Transport
Registration clutch assembly
Transfers the drive of the PH motor to the registration roll, Figure 7.

Registration chute assembly

The registration chute assembly consists of the following components:
• No paper sensor
By change of the actuator, detects presence or absence of paper in the paper cassette.
• Registration sensor
Detects that the lead edge of a sheet has reached the registration section.
Feed clutch assembly
Transfers the drive of the PH motor to the feed rolls.

Duplex clutch
Transfers the drive of the PH motor to the duplex roll inside the duplex assembly.

Figure 7 Registration and feed

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-23 Function of Major Components
MSI Exit
MSI Detect sensor The exit assembly discharges the media from the fuser assembly to the output tray or back
Detects the installation of the MSI tray assembly, Figure 8. through the duplex path, Figure 9.

MSI No paper sensor Exit sensor

Actuator movement indicates presence or absence of paper in the MSI. Detects a sheet as it passes out of the fuser assembly.

MSI Feed solenoid Full stack sensor

Transfers the drive of the PH motor to the MSI feed roll. Detects a sheet as it passes out of the fusing unit.

Exit drive assembly

The exit drive consists of the components that follow:
• Exit clutch 1
Transfers the drive of the main motor to the exit roller assembly. The exit roller rotates in
the paper exit direction.
• Exit Clutch 2
Transfers the drive of the main motor to the exit roller assembly. The exit roller rotates in
the duplex feed direction.

Figure 8 MSI

Figure 9 Exit and duplex feed

Principles of Operation February 2017 Launch Issue

Function of Major Components 8-24 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Electrical (C405) Wireless adaptor, PL 18.2 Item 90.
The electrical components provide the power to operate the imaging input and output compo- Controls the wireless network interface.
nents, and process image data, Figure 10.
EMMC card, PL 18.2 Item 37.
UI Console assembly, PL 1.1B Item 4. Non-volatile memory that stores the machine information.
Consists of the LCD touch screen, LED energy saver and Home buttons. LED machine status
display, NFC response LED and ICCR storage garage.

Rear interlock switch harness assembly, PL 14.1 Item 3.

Detects the opening and closing of the rear cover assembly.

Front cover interlock sensor harness, PL 18.2 Item 38.

Detects the opening and closing of the front cover assembly.

MCU PWBA, PL 18.2 Item 24.

Manages the printing operation according to information obtained through communications
with the ESS PWBA and from sensors and switches located throughout the device. The MCU
PWBA performs these functions.

The MCU PWBA performs these functions.

• Communicates with the Image Processor.
• Controls the print sequence.
• Distributes low DC voltages to various printer components.
• Monitors printer status.
• Maintains a running print count.
• Writes the NVRAM settings.
• Controls printer options.
ESS PWBA, PL 18.2 Item 4.
A printer controller. The ESS PWBA receives host data, buffers, stores, and sends the data to
the print engine in a rasterized format. The secondary function of the ESS PWBA is to provide
print control, control panel control, ROS Unit control, networking via the Ethernet, FAX connec-
tion, FDI connection, WiFi connection, configuration setup, error reporting, and job recovery.
The ESS PWBA connects to the MCU PWBA directly. The UI console is connected to the ESS
PWBA and signals pass to the MCU PWBA via the ESS PWBA.

LVPS PWBA, PL 18.1 Item 14.

Generates the +24VDC and +5VDC from the AC power source to provide power for each com-
ponent.

HVPS TR PWBA, PL 18.2 Item 30. Figure 10 C405 Electrical

Provides high voltage to the 1st BTR contained in the IBT.

HVPS XD PWBA, PL 18.2 Item 25.

Provides high voltage to the magnet roll and BCR contained in the CRU xerographic develop-
ment assembly (imaging unit) for each color.

PWBA EEPROM, PL 18.2 Item 27.

Non-volatile memory that stores the machine information.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-25 Function of Major Components
Electrical (C400) Wireless adaptor, PL 18.2 Item 90.
The electrical components provide the power to operate the imaging input and output compo- Controls the wireless network interface.
nents, and process image data, Figure 11.
EMMC card, PL 18.2 Item 37.
UI Console assembly, PL 1.1A Item 4. Non-volatile memory that stores the machine information.
Consists of the LCD touch screen, LED energy saver and Home buttons. LED machine status
display, NFC response LED and ICCR storage garage.

Rear interlock switch harness assembly, PL 14.1 Item 3.

Detects the opening and closing of the rear cover assembly.

Front cover interlock sensor harness, PL 18.2 Item 38.

Detects the opening and closing of the front cover assembly.

MCU PWBA, PL 18.2 Item 24.

Manages the printing operation according to information obtained through communications
with the ESS PWBA and from sensors and switches located throughout the device. The MCU
PWBA performs these functions.

The MCU PWBA performs these functions.

• Communicates with the Image Processor.
• Controls the print sequence.
• Distributes low DC voltages to various printer components.
• Monitors printer status.
• Maintains a running print count.
• Writes the NVRAM settings.
• Controls printer options.
ESS PWBA, PL 18.2 Item 4.
A printer controller. The ESS PWBA receives host data, buffers, stores, and sends the data to
the print engine in a rasterized format. The secondary function of the ESS PWBA is to provide
print control, Control Panel control, ROS Unit control, networking via the Ethernet, FDI connec-
tion, WiFi connection, configuration setup, error reporting, and job recovery. The ESS PWBA
connects to the MCU PWBA directly. The UI console is connected to the ESS PWBA and sig-
nals pass to the MCU PWBA via the ESS PWBA.
Figure 11 C400 Electrical
LVPS PWBA, PL 18.1 Item 14.
Generates the +24VDC and +5VDC from the AC power source to provide power for each com- 550 Option Feeder
ponent. The 550 optional tray is identical to the standard tray 1. The feeder assembly is also identical
to those used for tray 1. The optional tray is therefore functionally equivalent in terms of the
HVPS TR PWBA, PL 18.2 Item 30. feeder mechanism that moves media from the tray into the device, Figure 12.
Provides high voltage to the 1st BTR contained in the IBT.
550 Option feeder PWBA
HVPS XD PWBA, PL 18.2 Item 25. Controls each component in the optional tray.
Provides high voltage to the magnet roll and BCR contained in the CRU xerographic develop-
ment assembly (imaging unit) for each color. 550 Option feed clutch assembly
Transfers the drive of the 550 option drive assembly to the 550 option feed and nudger rolls.
PWBA EEPROM, PL 18.2 Item 27.
Non-volatile memory that stores the machine information.

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Function of Major Components 8-26 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
550 Option size switch assembly UI console Assembly
Detects a paper size, and presence or absence of paper in the 550 option paper cassette. • UI Console assembly C405
• UI Console assembly C400
550 Option drive assembly
UI Console assembly C405
The DC motor that drives each roll of the paper feed section in the optional tray.
UI Console displays the state of the printer via the LCD touch screen and LED machine status
550 Option main feed assembly display, and enables operation the device by means of the touch screen and buttons.

The 550 option main feed assembly consists of the following components:
The UI speaker generates synchronised operational sounds for the UI console. The UI speaker
• No paper sensor. By change of the actuator position, signals the absence of paper in the is attached to the side of main device
paper cassette
• Registration sensor. Detects that the lead edge of a sheet has reached the registration Figure 13. The User Interface (UI) consists of the components that follow:
section. • LCD touch screen
550 Option registration clutch assembly • LED energy saver button
Transfers the drive of the 550 option drive assembly to the 550 option registration roll. • Home button
• LED machine status display
• NFC response LED
• ICCR storage garage

Figure 12 Optional 550 paper tray

Figure 13 C405 User interface

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-27 Function of Major Components
UI Console assembly C400 FAX
UI Console displays the state of the printer via the LCD touch screen and LED machine status
display, and enables operation the device by means of the touch screen and buttons.
Fax PWBA
The UI speaker generates synchronised operational sounds for the UI console. The UI speaker The PWBA for controlling the fax signal, Figure 15.
is attached to the side of main device
Speaker assembly
Figure 14. The User Interface (UI) consists of the components that follow:
Indicates an incoming fax call. The speaker is located on the left side of the device, behind the
• LCD touch screen HVPS XD PWBA.
• LED energy saver button
• Home button
• LED machine status display
• NFC response LED
• ICCR storage garage

Figure 15 Fax

Figure 14 C400 User interface

Principles of Operation February 2017 Launch Issue

Function of Major Components 8-28 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Scanner DADF assembly
The Image Input Terminal (IIT) consist of the components that follow: Figure 17. The DADF consists of the components that follow:
• IIT assembly • DADF document sensor
• DADF assembly Detects when a document is present on the DADF feeder tray.
IIT assembly • DADF cover sensor
Figure 16. The Image Input Terminal (IIT) consist of the components that follow: Detects whether the DADF top cover is open.
• Carriage motor • DADF feed sensor
The stepper motor that drives the carriage assembly. Located near the side of the DADF feed roll, detects the paper passing.
• Scanner home position sensor (CVT position) • DADF registration sensor
Part of the rear side of the carriage assembly frame functions as an actuator and blocks Located near the side of the DADF Registration roll, detects the paper passing.
the light on the scanner home position sensor, thus detecting the carriage is in the home • DADF motor
position. The DADF motor rotates the DADF nudger roll, DADF feed roll, DADF takeaway roll,
• Platen angle s sensor DADF registration roll, DADF transport roll, and DADF exit roll.
Detects when the platen is open/closed. • CIS Assembly
• LED lamp, refer to Document Scanning at the IIT. Scans the image on the back side of the document in the duplex mode.
• CIS PWB, refer to Document Scanning at the IIT. • DADF PWBA
Controls the whole DADF system.

Figure 16 IIT assembly Figure 17 DADF feed

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• Document Stopper
When a document is loaded in the DADF, the document stopper is locked to prevent the
document from being moved forward.
When the DADF starts feeding, the front portion of the pickup assembly is lowered. This
unlocks the document stopper that blocks the document. When the document stopper is
pressed by the lead edge of the document in the feed direction, the document is fed.
When the paper feed is completed, the pickup assembly returns to its original position,
Figure 18.

Figure 18 DADF document stopper

• DADF pinch roll

Figure 19 Takeaway and pinch roll
The DADF pinch roll is normally pressed against the direction of the DADF takeaway roll
by the pressure of the spring.
Documents are fed between the DADF pinch roll and the DADF takeaway roll to the CVT
window by the rotation of the DADF takeaway roll.
If a jam occurs between the DADF pinch roll and the DADF takeaway roll, it is difficult to
retrieve the jammed documents due to the high spring pressure of DADF pinch roll.
To retrieve the jammed documents, open the DADF top cover to release the spring pres-
sure, thereby making enough clearance between the DADF pinch roll and the DADF take-
away roll, Figure 19.

Principles of Operation February 2017 Launch Issue

Function of Major Components 8-30 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Data Flow Data Flow Scanner
• Data Flow Image Output Terminal (IOT) The image data from the document on the IIT or DADF encounters the components that follow
• Data Flow Scanner before it is processed in the print engine section, Figure 2.

Data Flow Image Output Terminal (IOT)

The print data (electrical signals) from the print controller flows as shown below before it is
turned into a print, Figure 1.

Figure 2 Image data flow

Figure 1 Print data flow

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-31
Control
This section describes the components that control the printer processes, color registration,
fusing, and scanning.
• Paper Size Detect (optional feeder only)
• Process Control
• Potential Control
• Toner Density Control
• High Area Coverage Mode
• Admix Mode
• ADC Sensor Adjustment
• Color Registration Control
• Fuser Assembly Control
• Document Scanning Steps
• System Configuration
Paper Size Detect (optional feeder only)
Detects paper size, and presence or absence of paper in the 550 paper cassette.

Load paper in the paper cassette, then adjust the left guide assembly, right guide assembly,
and end guide assembly to the paper size. Linked with the end guide assembly, the position of
the size slot plate is changed, and the three size actuators on the side of the cassette depress
the size switch assembly. The detected paper size corresponds to the combination of actua-
tors depressing the size switch.

Figure 1 Paper size detection

Principles of Operation February 2017 Launch Issue

Control 8-32 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Process Control Admix Mode
The parameters related to image information must be corrected to stabilize printing. The con- This mode executes extra toner dispensation to prevent the toner density from being lowered
trol of the entire printing process including the parameter correction control is called process whenever the value of the toner density control patch measured by the ADC Sensor falls far
control. The process control is performed by the following two methods after every 30 cumula- below the reference value. If the toner density level cannot be recovered even after this opera-
tive prints upon termination of a print run or during a continuous run: tion, it is determined that the toner has run out.
• Potential Control
ADC Sensor Adjustment
• Toner Density Control
The ADC Sensor is a reflection type sensor that irradiates the light from its LED onto the target
To supplement the above two controls, the following controls are provided:
and detects the reflected light at its photoreceptor and outputs electric signals responsive to
• High Area Coverage Mode the amount of the detected light. To ensure an accurate patch density measurement, the sur-
• Admix Mode faces of the ADC sensor is cleaned to remove soil due to toner, etc., and the light quantity
• ADC Sensor Adjustment adjustment is made so that the reflected light quantity satisfies the predetermined value when
the patch for potential control and toner density control are created.
Potential Control
To stabilize the print image density, the drum charging voltage, the developing DC voltage, and
the LD light amount of the ROS are adjusted according to the ever-changing developing capa-
Color Registration Control
bility of each color developer. The adjusted drum charging voltage, the developing DC voltage, The printer uses a tandem system where the drums and developers are arranged respectively
and the LD light amount of the ROS are fed back to keep the print image density constant. for each of yellow, magenta, cyan, and black colors. Since the four color-separated images
overlay one another on the print medium, a color shift may occur. The color registration control
The outline of control is as follows: calculates how much the registration is shifted, and adjusts the ROS write timing. The lateral
1. The humidity sensor (temperature and humidity sensor) detects the temperature and registration control adjusts all of the four colors in lateral directions.
humidity.
The color registration control is executed during a process control based on the change in the
2. The patches of respective colors (yellow, magenta, cyan, and black) for the potential con-
internal temperature and the print count.
trol are generated and transferred onto the IBT.
3. The ADC Sensor (Auto Density Control) detects the density of the patches on the IBT. The Color Registration Control follows this process:
4. The drum charging voltage, the developing DC voltage, and the LD light amount of the 1. With no toner on the Belt, the output values of the ADC sensor is measured to determine
ROS are adjusted for each color according to the detected patch density. the threshold value.
Toner Density Control 2. The patch for color registration control is generated on the IBT. This patch comprises four
The toner density must be kept constant to stabilize the print image quality. The control system cycles of a color pattern, each containing 10 mm color bars starting with a black trigger
for this purpose is called toner density control. line followed in order by K, C, K, M, K, and Y.
1. ICDC (Image Count Dispense Control): The quantity of the toner to be consumed in the 3. The density of the patch is measured by the ADC sensor.
developing process is calculated in terms of toner dispensing time based on the quantity 4. The shift correction amount is calculated from the threshold value determined in Step 1,
of the video signals that have been input to the ROS. The amount of the toner to be fed to and the patch density measured in step 3.
the developer section is controlled by turning on the toner motor for the toner-dispensing
5. The ROS write timing is changed according to the shift correction amount.
time thus calculated.
2. ADC (Auto Density Control): The patches of respective colors (yellow, magenta, cyan, Fuser Assembly Control
and black) for the toner density control are generated under the specified potential condi- Fuser Assembly Temperature Control
tion, and then transferred onto the IBT. The ADC Sensor measures the densities of these To control the fuser assembly temperature, the target temperature is set, and then the heater
patches and compares them with the reference value. If the toner density is lower than lamp is turned on/off so that the surface temperature of the heat roll satisfies the target value.
the reference value, the toner dispense quantity is increased at the next printing. If the
toner density is higher than the reference value, the toner dispense quantity is reduced at The surface temperature of the heat roll is detected by the temp. sensor (NCS = Non Contact
the next printing. The toner dispense quantity is calculated in terms of the toner dispens- Sensor) in the middle of the heat roll and the temp. sensors (STS= Soft Touch Sensor) at the
ing time on a color-by-color basis. end sections. When the temperature detected is higher than the target value, the heater lamp
High Area Coverage Mode is turned off. When the temperature is below the target value, the heater lamp is turned on.
A continuous printing of a high area coverage data that exceeds the extra toner dispense
capability causes the toner density in the developer to be lowered. The High Area Coverage However, the STS may detect a temperature lower than the actual value when an error occurs
Mode postpones the next page feed and dispenses the toner during this time if the toner dis- during the temperature detection. To prevent, in such a case, the heater lamp from activating
pense time has reached the specified value during a continuous printing. for an excessive duration causing the fuser assembly to melt or burn, the heater lamp is turned
off unless warm-up is completed within the specified time.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-33 Control
The target temperature varies depending on the printer status such as warm-up, printing, or System Configuration
process control, and is calibrated according to the interior temperature detected by the hum/
The ESS PWBA controls the fax, scanner, and DADF. Fax and copy operations are performed
temp sensor, the temperature difference between the middle and the ends of the heat roll, the
according to data entered at UI console, Figure 2.
printing mode, and the input power supply voltage.

Cooling Down
During the printing cycle, if the temperature of the heat roll becomes nonuniform between the
area that contacts the sheet and the area that does not, paper feeding is suspended for a cer-
tain duration to compensate for the temperature non uniformity of the heat roll. This is called
cooling down. When the temperature of the heat roll end is high, cooling down is performed to
lower the temperature to the target value.

Document Scanning Steps

A CIS image sensor is used to read image data from the document. To ensure a stabilized
image reading, the CIS image sensor output is adjusted. Adjustment includes Automatic Gain
Control (AGC) and Automatic Offset Control (AOC).

Reference data (obtained by reading image data from a white reference plate via the CIS
image sensor) for adjustment is collected and used to perform compensation on the read
image data. Compensation includes shading compensation, white variation compensation, and
black variation compensation. These adjustment and compensation steps are described
below:
• AGC (Auto Gain Control): White Level Variation Adjustment
During AGC, the scanner assembly is moved to the position of the white reference strip,
and the exposure lamp is illuminated. The light reflected from the white reference strip is
read by the CIS image sensor as the white reference value, which is used to adjust CIS
image sensor output.
• AOC (Auto Offset Control)
AOC is performed by turning off the exposure lamp after AGC. This state is read by the
CIS image sensor as the black reference value, which is used to adjust CIS image sensor
output. (The order of AGC and AOC adjustment depends on the model.)
• Shading Compensation
Shading compensation compensates for pixel-by-pixel sensitivity variations and the non
uniformity of lamp light in the fast scanning direction. The AGC and AOC adjustment val-
ues are used to compensate for the image data read by the CIS image sensor.

Figure 2 System configuration

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Control 8-34 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Drive Transmission Route Main Motor
This section describes the drive transmission between the motors and gears and sub-assem-
blies.
• Main Motor
• PH Motor
• Development Motor
• DADF Motor

Figure 1 Main motor drive

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-35 Drive Transmission Route
PH Motor Development Motor

Figure 3 Development motor drive

Figure 2 PH motor drive

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Drive Transmission Route 8-36 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
DADF Motor FAX System
A FAX (abbreviation of facsimile) is a device that sends and receives image data using either
an analog or a digital telephone line. The following describes the analog line system (For G3,
refer to Fax Standards (ITU-T Recommendations).
• Fax system overview
• Unit Mechanism
• Printer
• FAX system detailed
• Fax Standards (ITU-T Recommendations)
• Fault Isolation Procedure for FAX
Fax system overview
The three basic units of a FAX are the Scanner (for reading the image), the Control Circuit, and
the Printer, Figure 1.

The scanner splits the image into a fine grid, then reads the brightness (white/black) of each
cell. This operation is called scanning. The white/black information is converted to a digital sig-
nal: bright cells become 1, dark cells 0.

The digital signal from a scanned image is subjected to DA conversion (modulation) by the
control circuit to enable transmission over an analog telephone line. After conversion, the data
is sent as an analog signal. The audible sound during transmission is image data that has
become an analog signal.

The analog signal arriving over the telephone line is then subjected to AD conversion (demod-
ulation) by the control circuit of the receiving FAX machine, and restored to a digital signal.

The black/white information obtained from the AD conversion is sent to the printer, where black
cells are reproduced on the paper at the positions where they were on the original.

Figure 4 DADF motor drive

Figure 1 Fax System overview

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-37 Drive Transmission Route,
Unit Mechanism FAX system detailed
Scanner The steps that follow describe the line connection procedure between two FAX modules, Fig-
The scanner consists of the Image Input Terminal (IIT) and the Duplex Automatic Document ure 2.
Feeder (DADF). Document scanning is performed by the carriage assembly in the IIT. A 1. When an AT command (a modem control command) is sent from the control circuit to the
scanned document is processed through the device in the same manor as any document that modem, the hook switch is activated, and a state is obtained that is identical to that when
is scanned or copied. The CIS image sensor read the light reflected from the original, output- the handset of a telephone is lifted. A dial tone (400Hz/48VDC) is sent from the local
ting to the control circuit sequentially which areas of the scanned document are white and switch. The modem's speaker emits the dial tone as an audible sound.
which areas are black as binary data (1/0 digital data: 1 bit). 2. After the image has been scanned, the telephone number (a previously stored number,
number entered by pressing phone buttons, etc.) is automatically dialed and transmitted
NOTE: To scan the original, the carriage assembly (CIS image sensor unit) must be shifted a to the local switch.
distance of one line after each line is scanned. When the original is scanned on the platen
3. The FAX of the receiving party automatically answers when it receives the call signal, and
glass of the IIT, the carriage assembly is moved with respect to the original. In the case of a
the hook switch is activated. The local switch on the receiving party side receives a
FAX equipped with the DADF (Duplex Automatic Document Feeder), scanning via the DADF is response signal and stops sending tones to the sending and receiving parties, thereby
performed by moving the original with the carriage assembly fixed in one position. This is
establishing a communications path between the both parties.
known as constant velocity transport (CVT).
In the case of a telephone call, only voice conversion between the two parties follows. For
NOTE: During scanning, the finer the grid into which the original is divided, the greater the FAX, preparation for delivery of image data is required that includes the following types of
scanning precision of the original image. For a G3 FAX (normal mode: G3 normal), scanning is exchanges:
performed at the resolution of 8 divisions per millimeter (200 dpi) in the horizontal direction and • The sending FAX indicates that the transmission is a FAX transmission.
3.85 divisions per millimeter in the vertical direction. This means that the 200 dpi in-line car- • The receiving FAX indicates that it is ready to receive and also its communications
riage assembly is shifted approximately four times per millimeter in the vertical direction. For
capacity.
an A4 original, the data amounts to approximately two million pixels. In the high-quality mode
• The sending FAX then sends data in accordance with the receiving FAX's communi-
(G3 fine), scanning resolution is 8 divisions per millimeter in the horizontal direction and 7.7
divisions per millimeter in the vertical direction, where the data amounts to approximately four cations capacity.
million pixels. As resolution increases, the amount of data also increases, lengthening the Once mutual preparation is completed, image data sending and receiving is started.
transmission time. Image data is modulated into an analog signal by the A/D converter at the sending FAX,
then it is sent from its NCU. Image data received by the NCU of the receiving FAX is
Control Circuit demodulated into a digital signal by its A/D converter and then sent to the control circuit.
The control circuit executes scanning of image data by controlling the image scanner. The CIS When image data reception is completed, the FAX automatically disconnects the line
image sensor scans the original image one line at a time. When scanning of one horizontal line (hook is OFF).
is completed, the next line below is scanned. As this continues, the original is scanned from In summary, the NCU automatically executes a series of such operations from hook
end to end one line at a time and converted to digital data as black-and-white information. switch ON to hook switch OFF.

Because this image data is a set of digital signals, it cannot be transmitted using an analog
telephone line. It must be subjected to DA conversion (modulation). Also, the receiving FAX
machine must perform AD conversion to restore the incoming digital data to analog data.

DA conversion, analog signal transmission, analog signal reception, and AD conversion are all
performed by a modem (modulator/demodulator) in the control circuit. A modem consists of a
network control unit (NCU) for connecting to the telephone line and an A/D conversion unit for
performing DA and AD conversions.

NOTE: The control circuit also retains other important functions such as data compression and
memory. With data compression, any part of the scanned image data that consists of continu-
ous white or black pixels is encoded into a single element, thus compressing the volume of
data. Memory temporarily stores data during transmission and reception.

Printer
The printer prints image data from the control circuit onto the surface of paper. The principle is
the same as that of an ordinary printer in that black is applied to specified locations on the
paper.

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8-38 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 Fax Standards (ITU-T Recommendations)
International FAX standards (ITU-T recommendations) include G1 to G4. G1 to G3 use analog
telephone networks. G4 uses a digital telephone network (ISDN). G3 is the standard currently
in the greatest use. FAXes conforming to Super G3, a recently added standard, are equipped
with a fast 33.6kps modem and reduce transmission times to approximately half those of G3
FAXes

Table 1 FAX groups

Minimum
Transmission
Time for Maximum
Year Single-Page Maximum Transmission
Standard Issued A4 Document Resolution Speed Features
Group 1 1968 Approx. 6 min. 100 x (Analog) First standard. Analog
(G1) 100dpi transmission. No band
compression technology
Group2 1976 Approx. 3 min. 100 x (Analog) Analog transmission. Band
(G2) 100dpi compression technology
adopted.
Group3 1980 Approx. 1 min 600 x 14.4kbps Connection to analog line
(G3) (14.4kbps) 600dpi (Super G3: using FAX modem. Image
Approx. 3 sec 33.6kbps) data in digital format. Data
(33.6kbps) compression. Most com-
mon standard in use.
Group4 1988 Approx. 3 sec. 400 x 64kbps (Using Digital transmission. Sup-
(G4) 400dpi ISDN) ported by various digital
transmission services.
Halftone supported.

Fault Isolation Procedure for FAX

Because a FAX is composed of multiple blocks, pinpointing a fault is problematic. This section
describes a simple fault isolation procedure that is based on the contents of Fax system over-
view.

Fault Occurs
Test the copy function of the device. If the printing results of the copy function are correct, the
probability of a fault in the FAX itself is low. The fault is likely in the telephone line or receiving
FAX. Retry sending the FAX, if there is no improvement assume the fault is in the telephone
line and contact the telephone company.
Figure 2 Fax system detail
If the printing results of the copy function are incorrect, it can be determined if the fault is in the
scanner or printer by operating each unit separately via a computer.

• Send Fault
• Receive Fault
• Other Problems

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-39
Send Fault • Call Waiting

NOTE: If the telephone line condition is degraded, white horizontal lines, missing rows, and/or • DSL (Digital Subscriber Line)
cut-off top/bottom may occur. • Noise
Branch Connection (Parallel Connection)
NOTE: Branch connections or an incoming call (call waiting) may cause image corruption.
1. Problem with print quality at receiving FAX, such as corrupt image, lines in image, top/ During FAX reception, if the handset of another telephone on a branch connection is lifted, the
bottom cut off. received image may be corrupted or a transmission error may occur. Branch connection may
also interfere with caller identification, call waiting, the receiving operation of connected tele-
a. If the copy function is normal.
phones.
Cause: Degraded telephone line connection caused by noise, etc.; or a fault in the
printer of the receiving FAX. Call Waiting
Corrective Action: Determine whether fault is in telephone line or at receiving FAX by
trying copy function at receiving FAX. If a call comes in during FAX sending/reception, as with branch connections the image may be
b. If the copy function is faulty. corrupted.
Cause: Dirt or fault in the scanner.
Corrective Action: Clean platen glass or the repair scanner. If the original is being DSL (Digital Subscriber Line)
sent from the DADF, try executing a copy with the original placed on the platen
DSL, a high-speed digital transmission method using existing telephone lines, has several
glass. If this solves the problem, the fault is in the DADF.
types. These include ADSL (Asymmetric Digital Subscriber Line) with differing upstream and
2. Cannot dial. downstream transmission speeds, SDSL (Symmetric Digital Subscriber Line) with symmetrical
Cause: Incorrect connection. Incorrect setup of dial type and/or line type. upstream and downstream transmission speeds, and VDSL (Very high bit rate Digital Sub-
Corrective Action: Correct the connection. Reset the dial type and/or line type to correct scriber Line) which features higher speed. However, because the line is used for both voice
settings. and data transmission, various problems may occur, such as noise during spoken conversa-
Receive Fault tion, low sound volume, and mis-dialing. Replacing the splitter may improve the situation.

NOTE: If the telephone line condition is degraded, white horizontal lines, missing rows, and/or Noise
cut-off top/bottom may occur.

NOTE: Branch connections or incoming call (call waiting) may also cause image corruption. If electronic equipment (television, computer, microwave, etc.) or devices equipped with
motors are located near a FAX, noise from them may degrade the line condition.
1. Problem with printing quality, such as corrupt image, lines in image, top/bottom cut off.
a. If copy function is normal. Because FAX data is audio data, the line quality affects the quality/stability of image data as
well as that of conversation.
Cause: Degraded telephone line connection caused by noise, etc.; or a fault in the
scanner of the sending FAX.
Corrective Action: Determine whether fault is in telephone line or at sending FAX by
trying copy function at receiving FAX.
b. If copy function is faulty.
Cause: Dirt or fault in printer.
Corrective Action: Clean all parts of printer or repair printer.

NOTE: If a call is made to the FAX from a telephone, and the FAX does not emit its ringing
sound, a telephone line fault is highly probable.

2. Does not emit a response signal.

Cause: Incorrect connection. Incorrect setup of dial type, line type, and/or reception
mode.
Corrective Action: Correct the connection. Reset the dial type, line type, and/or receive
mode to correct settings.
Other Problems
• Branch Connection (Parallel Connection)

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8-40 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
NFC (Near Field Communication) Sensors
• Overview of NFC The printer contains sensors of various types that perform a variety of functions. One group of
• Basic Principle of Operation of NFC sensors track media as it moves along the media path to detect jams. Other sensors detect the
presence of the drum cartridge, stop printer activity if a door is open (interlock), and monitor the
Overview of NFC fusing temperature.
NFC is a standard for short distance radio communication using the radio frequency band of • Sensor Types
13.56 MHz. The device is provided with a user authentication feature using MIFARE cards or
• Sensor and Switch Locations
contactless smart cards supporting NFC.
Sensor Types
A smart card reader/writer is installed at the NFC marked area of the operator panel of the • Photo Sensors
device.
• Thermistors
NFC is defined as a set of internationally certified radio communication technology standards • Micro switches
for existing smart cards and radio-frequency identification (RFID) system including ISO/ The types of sensors used vary with function. In general, there are three types in use.
IEC18092 (NFC IP-1) and ISO/IEC21418 (NFC IP-2). Refer to each of the mentioned stan-
dards for further details on NFC. Photo Sensors
Two types of photo sensors are used, photo-reflective and photo-receptive. Photo-reflective
Basic Principle of Operation of NFC sensors use light reflected back from an object to detect its presence. Photo-receptive sensors
use an actuator or the object itself to block the light path to detect an object or condition.
A smart card contains an IC chip and an antenna that allow the data stored in the IC chip to be
read when brought into the close proximity of a card reader/writer, Figure 1.
Photo-reflective sensors have the light emitter and light receiver aligned on a single surface.
Output of the photo-receptor is High (> +4.5 V) when light is being reflected back and Low (<
Data communication using a smart card consists of the following steps:
+.3 V) when it is not. Photo-receptive sensors consist of a LED in one arm of a U-shaped
1. The user brings a smart card into the close proximity of the card reader/writer.
holder, and a photo-transistor in the other arm. When the sensing area is vacant, nothing is
2. The card reader/writer generates an electromagnetic field. between the arms of the sensor, light falls on the photo-receptor sending the signal high. If the
3. Induced current flows in the antenna, allowing the IC chip to operate. light is interrupted, the photo-transistor goes low.
4. The smart card and the card reader/writer perform bidirectional authentication and com-
munication (read/write of data). Thermistors
Thermistors have a known value of resistance whose value varies with temperature. Used pri-
marily in the fuser for temperature sensing.

Micro switches
Micro switches are used primarily as cover interlocks in the printer. They are in a normally
open state, and close when actuated. A bank of micros witches is used to detect media size in
the universal trays. Micro switches also employ hooks or catches for retention in the bracket or
frame. Figure 1 shows Interlock Switch locations.

Sensor and Switch Locations

• Media Size Sensing
• Media Present Sensing
Table 1 lists sensors in the media path and interlock switches. The table describes the type
and function of sensors in the media path and switches used to determine operational status
and detect jams or failures. Error detection is based on media transport timing through the
sensing area and on activation of interlocks.

Table 1 List of sensor and interlock functions

Number Name Type Function
S1 MSI No paper Photo-receptive Signals no media in Bypass Tray
Figure 1 Near field communication S2 Registration Photo-receptive Signals leading edge at registration

Launch Issue February 2017 Principles of Operation

Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-41 Sensors
 Table 1 List of sensor and interlock functions
Number Name Type Function
S3 Path Photo-receptive Signals media exit from feeder
S4 Exit Photo-receptive Signals media exit from Fuser
S5 Stack Full Photo-receptive Signals output tray full
S7 Tray 1 No paper Photo-receptive Signals no media in Tray 1
S8 ADC Photo-reflective Monitors Toner density
S10 Rear Interlock Micro switch Signals Rear Cover open
S12 Front interlock Micro switch Signals Front Cover open
S13 Size Switch Micro switch Signals media size in tray
S14 Legal Photo-receptive Signals Legal media in DADF Input
S16 Environmental pcb Monitors temperature and humidity
S17 Internal temp Thermistor Monitors internal temperature

Figure 1 shows interlock switch locations. Figure 2 shows sensor locations in the media path.

Front interlock switch

Figure 2 Media path sensors

Media Size Sensing

Tray 1 and optional feeders detect media size using an array of micro switches (size switch)
mounted in the tray cavity. When the tray end guide is adjusted, the guide changes the size
switch actuator positions. Actuating different combinations of the size switch produces different
combinations of high and low signals. These signals identify what size media is loaded and
what to display on the control panel. Also, actuation of the size switch signals the tray is pres-
C405 C400 ent and closed to the MCU PWBA.
Rear interlock switch
Media Present Sensing
When the last sheet is fed from any tray, the no paper sensor actuator drops to block the no
Figure 1 Interlock switch locations paper sensor. Feeding is inhibited until media is loaded into the tray.

Principles of Operation February 2017 Launch Issue

Sensors 8-42 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
Device Options
Users can install the additional units that follow:
• Wireless network adaptor.
• 320 GB Hard drive.
• Optional 550 sheet feeder.

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Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer 8-43
Principles of Operation February 2017 Launch Issue
8-44 Xerox® VersaLink® C400 Color Printer and C405 Color Multifunction Printer
 EHS 700 - Health & Safety Incident Report Form
for Incidents Involving a Xerox Product
For incidents in Canada: EH&S Office Use ONLY
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PIPEDA is the Canadian “Personal Information Protection and Electronic Documents Act.”
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*Date Of Incident (mm / dd / yyyy):

Product Description
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Product Serial Number: Serial Number(s) of Accessory (ies):

Installation Date: Total Copy Meter:

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List damaged and affected part(s) of the machine by description and part number:

*Description Part Number

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*Address: E-mail: *Telephone:

Fax:

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Mailing Address: *Date Report Submitted:

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Form EH&S-700 Rev 4.0 (3 September 2014) A4 Format page 1

EHS 700 - Health & Safety Incident Report Form for
Incidents Involving a Xerox Product

Details of Incident
*Description Of Incident: (Check all that apply)
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LIST INCIDENT DESCRIPTIONS AND SUPPORT DIAGRAMS/DATA INCLUDED OR ATTACHED:

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Instructions: E-mail or fax both pages of this completed form to EH&S:

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