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Carter Case 4: Q1. What Should Be The Format and Final Form of The Store Manager's Job Description?

The document provides guidance on creating a job description for a store manager position. It recommends including sections on job title and summary, core responsibilities, scope and impact, standards of performance, working conditions, required knowledge and experience, and signatures. Standards and procedures should be kept separate from the job description itself but referenced. To collect necessary information, the recruiter Jennifer could use questionnaires, review websites, and consult with top management and staff. An example job description template is also provided containing typical sections.

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Nitesh Mehla
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419 views3 pages

Carter Case 4: Q1. What Should Be The Format and Final Form of The Store Manager's Job Description?

The document provides guidance on creating a job description for a store manager position. It recommends including sections on job title and summary, core responsibilities, scope and impact, standards of performance, working conditions, required knowledge and experience, and signatures. Standards and procedures should be kept separate from the job description itself but referenced. To collect necessary information, the recruiter Jennifer could use questionnaires, review websites, and consult with top management and staff. An example job description template is also provided containing typical sections.

Uploaded by

Nitesh Mehla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CARTER CASE 4

Q1. What should be the format and final form of the store manager’s job description?

We don't have any fixed format for the job description. But we should use a well-thought-out
job description which might benefit everyone involved in the recruitment process. 
In Jennifer case, she must include the standards of performance in the Job description like

 Job Title and Summary to summarize major responsibilities


 Core responsibilities of the manager like proper maintenance of the store, managing
the logistics etc
 Scope and Impact to explain how store manager can contribute and what are the
possible impact
 Standard of performance which will improve productivity and efficiency
 Working conditions in the organization
 Maintaining customer relations
 Knowledge about book-keeping and cash management
 Some more job specification
 Disclaimer to avoid any dispute, disagreement or conflict of interest in later stage
 Signature of head of talent acquisition and senior manager
 Date on which Job description is drafted

Q2. Is it practical to specify standards and procedures in the body of the job
description, or should these be kept separate?

A job description is a written statement of what the worker does, how they do it, and the
working condition in the organization. It also includes the standard of performance and job
specifications that are expected from the employee for a particular job role.
On the other hand, it is expected that every employee should follow a policy of the
organization, which is a formal statement of a principle or rule. Each policy addresses an issue
important to the organization's mission or target, and the procedure tells employees how to
carry out or implement a policy. These policies are applicable to all the employees from fresher
to the CEO. It usually includes code of conduct, confidentiality, work conditions, attendance,
hours of operations, vacation, unpaid leave, conflict of interest and many more. So, these
standards and procedures should be kept separated from the body of job description.
Some organizations do include the standards and procedures in the job descriptions. However,
they also maintained a handbook containing detailed standards and procedures to better
understand workplace rule to avoid any unpleasant management employee conflict in the
future.

Q3. How should Jennifer go about collecting the information required for the
standards, procedures, and job description?

Jennifer can use following approaches to collect necessary information for the standards,
procedure and job description:

1. Questionnaire: Jennifer can prepare a questionnaire and asked her store managers to
fill it up. It can be a combination of both closed-ended and open-ended questions to get
a clearer idea about the responsibilities, tasks and even complaints of the store
managers. This questionnaire can help Jennifer understand the current job
responsibilities and if there are any loopholes to rectify to prepare a precise and
structured job description. 
2. Review from Website: As Jennifer has a basic knowledge of HR management, she can
take further help from websites that provides standardized job description information.
She can use advanced tools like Google Analytics or Google reviews to collect more
information.
3. Consult with top management and staff: Besides these methods, Jennifer can also call
for a meeting with the company's higher management to review the company policies.
She can also consult with the staff. These policies should be consistent with
organizational values and mission.

Q4. What, in your opinion, should the store manager’s job description look like
and contain?
Job Description
Job Title: Store Manager Job ID:
Store Location: Date:
Job Summary: The store manager is responsible for directing all store activities in such a way that quality
work is produced, customer relations and sales are maximized, and profitability is maintained through
effective control of labor, supply, and energy costs.

Roles & Responsibilities


 Identify and troubleshoot problems in the service process within the store as a team leader
 Record all the transactions accurately
 Inventory management within the store
 Maintain appearance and cleanliness of the store
 Proper waste management through safe hazardous waste removal
 Ensure employee safety

Scope and Impact: The store manager will be able improve quality control of the organization along
with cost control, damage control and inventory control.

Standard of Performance
 Provide store performance report each month
 Attend customers promptly, allowing no more than two minutes of waiting time

Working Condition
 It is typically a temperature-controlled environment where the sound level is quite
 Occasionally exposed to hazardous waste and chemical
 The Store Manager will have to attend a number of requests at the same time and may cause
little stress to meet each request in a tight schedule

Required Knowledge and Experience


 Accounting and book keeping
 Customer Service
 Prior work experience in the related field is desirable
 Must have good interpersonal skill
 Decision Making Skill
 Must have basic knowledge in using MS Word, Excel

Disclaimer:
The duties described are not to be interpreted as being all-inclusive to any specific employee.
Management reserves the rights to add, modify, change or rescind the work assignments of different
positions and to make reasonable accommodations so that qualified employees can perform the
essential functions of the job.

Head of Talent Acquisition Signature Senior Manager Signature

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