iNeOM Product Knowledge

“Systems Must be Built with Philosophy”

Author / Email:
Mukhammad Wildan / wildan@mit.id
Doc. Number: MI2022/PUB/INEOM/III/001
Version: 1.0 (20220305)

License to distribute: Open

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 Document Revision(s)
Version Date Revision By

1.0 Mar 5, 2022 Initial Document Mukhammad Wildan

1.0 Mar 7, 2022 Checked for public release Mukhammad Wildan

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 iNeOM History

In 2010, born as internal field tools: In 2013, Mitra Informatika founded with 1 main goal:
NEM (Network Element Manager) To provide comprehensive operation & monitoring tool for Operators.
SDB (Single Database) Main product: iNeOM (Integrated Network Operation & Monitoring)
*monitors 400+ (BSC + RNC) & 25k+ (BTS + NodeB)

Bring down information closer to the field:

• more independent engineer
• more agile alarm handling
• better network services
• better customer experiences
Conventional Network Monitoring Smart Mobile Monitoring

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 iNeOM Portfolio

New Fault Center,

Site Maintenance, Site Maintenance
Won first contract and Spare part management & Asset Management New Site Acceptance
@Telkomsel feature improvement feature

2015 2017 2019 2021

2013 2016 2018 2020 2022

Start on development New ticketing and New Warehouse management Add support for Ericsson’s ENM Journey still
Asset Management feature continues
feature (on other product also)..

Success Story of iNeOM @Telkomsel: 800+ (BSC + RNC), 100k+ (BTS + NodeB + eNodeB + gNodeB), 2.8k+ daily unique users (internal & partner)

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 iNeOM at a Glance
• Strong foundation for any future
improvement
• Cohesive and yet powerful web &
mobile application
• Designed and built specifically for
Operators
• Affordable (no per-user license)

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 iNeOM Features Outlook
Monitoring Alarm Monitoring using Alarm remark to report real
Realtime BTS status
All Division Possible Web/Mobile field condition

Fault Management
Monitor Radio Alarm Manual & Auto TT Creation TT Auto Dispatch
NOC, Field Division

Work Force Management Dispatch, Re-dispatch, Take

Resolve & Close TT WFM Dashboard
NOC, Field Division Over, Reject TT

Result approval, KPI

Site Maintenance Create maintenance Site maintenance field
calculation, data export, &
Field Division schedule activity
reporting dashboard

Asset Management Capture new module from Asset addition, edit, Physical check activity, FAR
Asset & Finance Division OSS movement, and dismantle data correlation

Site Acceptance
Field data input Review & Approval
Project Division

SPMS (Spare Part Management) Request, track, and return

Network Support, Field Division faulty material

WH Management In-Out administration & Space management & Soft filing (document
Warehouse Division reporting utilization reporting scanning)

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 iNeOM Users
Operator Company Partner Companies

User definition can be super complex, ranging from hierarchical User definition can be super complex, ranging from hierarchical
organization structure, and administrative area (regional and sub organization structure, and administrative area (regional and sub
regional) regional)

Monitoring Site Visit Module Site Maintenance Module

NOC Division Partner – Corrective Task
Tenant Candidate/Auditor

Asset Management KPI

Network Support Division Power Backup Module Site Maintenance Module
Asset & Finance Division
Partner – Power Backup Partner – Genset Maintenance

Site Acceptance Monitoring & Operation

Project Division Field Division Site Maintenance Module Site Acceptance Module
Partner – Site Maintenance Partner – Project Installer
Warehouse Management Spare Part Management
Warehouse Division Network Support & Field Spare Part Module Asset Module
Division Partner – Part Provider Partner – Asset Tagging

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 iNeOM Topology
OSS/RAN iNeOM Users

All-kind of integration can be achieved as long the Main sources of data:

following options are available: 1. OSS/Controller
1. MML-based (with license) 2. Manual Data (Enrichments)
2. REST-API-based (with license) 3. Data from Operational Activities
3. Telnet (with license)
Internet

Huawei BSC/RNC iNeOM Web App iNeOM Mobile Partner – Web User
OSS RAN Huawei (Internet)
Huawei BTS App

ZTE BSC/RNC Intranet

OSS RAN ZTE
ZTE BTS Partner – Mobile
User
Ericsson BSC/RNC iNeOM DB (Internet)
OSS RAN Ericsson
Ericsson BTS
Intranet Internal – Mobile
Nokia BSC/RNC User
OSS RAN Nokia
(Internet)
Nokia BTS

X BSC/RNC iNeOM Data iNeOM NE Info Internal – Web User

OSS RAN X Dumper Listener (Intranet/Internet)
X BTS

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 MONITORING
Loved by the Field Team

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 Map View

• View alarm by type

• Configurable area
• Area border outline
• Alarm remark
• Alarm share
• Shortcut to NE Info

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 NE Info

• Realtime BTS status

• Unified output for different vendor
• Very simple to use

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 FAULT MANAGEMENT
Used by NOC Team

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 Fault Center

• Used by NOC to create TT

• Alarm aggregation
• Site impact visualization
• Black-out tracking
• Auto TT & auto dispatch

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 WORK FORCE MANAGEMENT
For Field Team

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 Dispatcher Page

• Used by regional’s dispatcher

• List all created TT by NOC
• Dispatch TT to field
• Monitor TT status
• TT detail & timeline
• Site impact visualization
• Fault status

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 Incident Ticket

• Used by Field
• List all dispatched TT
• Change TT status
• Add TT work info
• View TT timeline

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 SITE MAINTENANCE
For Maintenance Partner

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 Maintenance Form

• Customizable form (per

customer requirement)
• Customizable field per area
• Super to easy to add
measurement input later
• Supported data: text,
numeric, & picture

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 Maintenance Schedule

• Used by Network Support

Division
• Upload maintenance
schedule
• Review maintenance result
• Download maintenance data
(PDF & Excel)

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 Maintenance Form

• Used by Field partner

• Divided into 2 categories: Site
& Genset
• Offline mode available
• Photo before and after
• Form input
• Result upload function
• AI touch (photo anomaly
detection, provided by
fixio.ai)

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 Maintenance Review

• Used by Field division to

review maintenance result
• Approve/Reject action
• Download maintenance data
(PDF)

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 Maintenance Data Export

• Used by Network Support

Division to export data
measurements
• Export selected data in .xlsx
format

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 ASSET MANAGEMENT
From Field to Finance

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 Asset Catalog

• Master catalog for asset data

• Classified into 4 categories:
AMS Cat 1-4
• Unique by vendor product
number

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 Asset List

• Asset list (gathered from

Module Discovery + Physical
Tagging)

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 Asset Physical Check

• Used to initialize asset data

• Print asset label in QRcode
format

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 Asset Movement

• Move asset from 1 site to

another
• Validation by checkin &
photo taking
• Asset addition function

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 Asset Replacement

• Record asset replacement

activity

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 Asset Lookup & List

• Asset list by site

• Asset lookup by barcode
number/ serial number

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 Asset History

• Record all asset activities:

physical check, asset
movement, asset
replacement

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 Physical Asset Tagging Report

• Visualize tagging result

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 End of iNeOM Product Knowledge

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 Mitra Informatika’s Products

iNeOM Chrono Enggano.io Fixio.ai

2013 2018 2019 2022

Focus on Telco Focus on Telco Cloud AI &
Fault Configuration Application Automation
Monitoring & Management Platform Platform
Field Operation

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 Thank You
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© 2013 – 2022 PT Mitra Informatika.

The information contained in these documents is confidential, privileged and only for the information of the intended recipient and may not be used, published
or redistributed without the prior written consent of Mitra Informatika.