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Camera: Common Problem Reasons Solution

The document provides common camera problems, reasons, and solutions. Some common problems include no video, a reddish/pinkish camera viewing, wavy/horizontal lines on camera video, camera video freezing, storage capacity problems, HDMI not working, no viewing on other camera playback, and issues with viewing on mobile phones using Hik-Connect. Reasons for problems include power supply issues, faulty camera filters, signal interference, improper wiring, storage connection and capacity issues, resolution mismatches, and network connectivity problems. Solutions include checking power supplies, filters, cables, storage connections, resolution settings, and ensuring proper internet connectivity.

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Hye Fuentes
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876 views3 pages

Camera: Common Problem Reasons Solution

The document provides common camera problems, reasons, and solutions. Some common problems include no video, a reddish/pinkish camera viewing, wavy/horizontal lines on camera video, camera video freezing, storage capacity problems, HDMI not working, no viewing on other camera playback, and issues with viewing on mobile phones using Hik-Connect. Reasons for problems include power supply issues, faulty camera filters, signal interference, improper wiring, storage connection and capacity issues, resolution mismatches, and network connectivity problems. Solutions include checking power supplies, filters, cables, storage connections, resolution settings, and ensuring proper internet connectivity.

Uploaded by

Hye Fuentes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CAMERA

Common Problem Reasons Solution


 no power/power supply  check power supply if
No video is not working damaged
 replace power supply

 might be camera IR cut  Replace the ICR


Camera viewing is filter are stuck  check camera image
reddish/pinkish  image settings might settings
changed

 interfering of signals  Check connectors and


Camera video wavy/horizontal  improper grounding cables for damage,
line appear  video ground loop especially analogue
video cables. Make sure
all cables are routed
correctly, away from
interference sources
 Use video ground
isolator

 Wires are not connected


Camera video freezes properly (termination
problem)

STORAGE
 Power and SATA  Disconnect power and
HDD can’t detect connection are not SATA wires then
connected properly connect it again
 Abnormal status
 Faulty hard drive

 Low hard drive capacity  Upgrade hard drive


Storage capacity problem  Video parameters might  Check your video
set on maximum parameters (video
encoding, fps, bitrate)
and set it to lower than
previously setup
DVR/NVR
 HDMI cable might  Check your monitor if
HDMI is not working damaged you are in correct
 DVR/NVR is set to a source
resolution that is  Change the HDMI cable
unsupported by monitor  Reset resolution from
DVR/NVR

No viewing on other camera  There is no video record  Check if there’s video


playback on camera you want to recording of camera you
playback want to playback
 HDD abnormal status  Check Hard drive status
 Decoding capacity of
recorder are limited
(usually Q series for
NVR)

No viewing on other output  Output interface 


interface (HDMI or VGA)
 

HIK-CONNECT
No viewing in mobile phone  DVR/NVR is not  Make sure that
connected to the DVR/NVR is connected
internet to the internet properly
but check first the local
viewing of camera

Device is offline  DVR/NVR is not  Make sure that


connected to the DVR/NVR is connected
internet to the internet properly
but check first the local
viewing of camera
 ISP Router port conflict  Try to connect the cable
(PLDT, CONVERGE) to other available port

Device forgot to unbind from  Forgot username or  Scan QR code of DVR to


Hik-Connect password your new mobile
viewing after that
something will appear
to your phone that says:
Apply for Sharing and
Unbind Device. Choose
unbind device to
connect remotely your
DVR for your new
account

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