Accessing Citrix applications

Global IT work instruction

This document explains how external users and Wood workers who are connecting remotely should
register their accounts for Citrix multi-factor authentication (MFA) to access Citrix applications.

In this document topic ‘Logging into Citrix applications’. (If you

do not get a notification on your phone,
you’ve probably previously registered with an
Registering your account for Citrix MFA.......................... 1 older phone number. Contact the Wood IT
Logging into Citrix applications .......................................... 2 Service Desk to change the phone number.) If
you have not been set up for MFA, you see the
Modifying your MFA settings............................................... 4 screen below.

Registering your account for Citrix

MFA
Before external users or Wood workers who are
connecting remotely can access Citrix applications,
you must set up MFA using a telephone that is
registered to you. This allows your identity to be
verified when you login.

Note: Citrix uses a different MFA than browser- 3. Choose your authentication method. To use
based applications do. MFA that you may have set text messaging, continue with this step. To
up for applications such as Office 365 will not give receive a telephone call, skip to Step 5.
you access to Citrix. If you want to use text messaging as your MFA
contact method, set your country code and
Follow these steps to set up MFA for Citrix: enter your mobile number in the format used
1. Browse to the MFA portal at https://mfa- to dial it internationally. (In this example for a
ext.amecfw.com/MultiFactorAuth/. Enter your UK number, the in-country leading ‘0’ has
username and password in the boxes and click been omitted.)
the Log In button to start the set-up.

2. If you see a screen asking for verification, your

account was pre-registered, using the mobile Once you have entered the number, click the Text
phone number already associated with your Me Now to Authenticate button to verify the
account. If you get a notification, skip to the number.

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Accessing Citrix applications
Global IT work instruction

4. The One-Time Passcode screen opens, and a for four security questions. Fill out the details
verification code is texted to your mobile and click the Continue button.
phone.

Enter the code that was texted to your phone in

the one-time passcode field and click the
Authenticate button. Skip to Step 6.

5. If you want to receive a phone call for

authentication, choose ‘phone call’ from the
drop-down method list. With this option, you
can set a primary and secondary phone
number, formatted for international dialing.
8. Your account is now set up to use MFA for
Citrix.

Note: At any point, you can change your

authentication settings. See the topic ‘Modifying
your MFA settings’ further in this guide.

6. Once you have entered your number(s), click

the Call Me Now to Authenticate button to Logging into Citrix applications
verify the number. You will receive a phone Once you have registered your account for Citrix
call, asking you to press # on your phone to MFA, follow these steps to login to Citrix and
approve. access the applications to which you have access:

7. Once either method of authentication is

complete, you are prompted to enter answers

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Accessing Citrix applications
Global IT work instruction

1. To access the Citrix portal, browse to the web

page https://access.amecfw.com or
https://mycitrix.woodgroup.com. A login
screen appears.

2. Enter your username (e.g.,

first.last@amecfw.com,
first.last@woodgroup.com,
first.last@ext.int.amec.com) and network
password; then click log on. Make sure to
select the checkbox to agree to the terms and
conditions. (If you have not set up Citrix MFA,
your credentials will be rejected.)
4. Accepting the authentication phone call or
3. You must authenticate your account. If your submitting the texted authentication code
authentication method is to receive a completes your sign on. If you have Citrix
telephone call, you receive a call at your Receiver installed, you will be taken to the
registered telephone number and are Citrix portal. Skip to Step 6.
prompted to press the # key to authenticate. If
your authentication method is to receive a text 5. If you do not have Citrix receiver installed, you
message, your browser screen changes to a are prompted to install it.
prompt for additional information and a code
is texted to your registered mobile phone
number. Enter this code in your browser and
click submit.

You are not required to install the Citrix

Receiver, and can click the Log on link to
bypass it. However, if you do have the rights to
install software on your computer, installing

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Accessing Citrix applications
Global IT work instruction

the Citrix receiver is highly recommended. texted in the one-time passcode field on your
Click Install and follow the prompts. screen and click the Authenticate button.

6. The Citrix portal defaults to your favorites.

Click on Desktops or Apps to see your
published Citrix content.

Note: If you are not able to use either of the

verification methods, because of a wrong
number, please contact the Wood IT Service
Desk. (External users, contact your Wood
project manager or liaison.)

4. Once your account has been

4
authenticated, you can use the links in the left-
Note: You may receive a link that takes you directly to
hand menu to make the following updates to
a Citrix application, rather than requiring you to go
through the portal. The screens you see may vary by your account settings:
application, but you will still be required to login with
your username and password and then authenticate
your account with a text message or phone call.

Modifying your MFA settings

If your account is already registered for MFA,
you can follow these steps to login and review
or update your authentication settings: - Click Change Method to change between
1. Log on to https://mfa- receiving a text message or phone call to
ext.amecfw.com/MultiFactorAuth/. You will be authenticate
asked to verify yourself. - Click Change Phone to update the phone
2. At the verification screen, click the method by number to be used for future
which you want to be contacted. authentication
- Click Change Language to change the
language used in text messages or phone
calls you receive
- Click Change Security Questions to update
your challenge questions and answers
Remember to save any changes you make.

3. If you selected ‘call me’, press # on the phone

when you receive a call and are prompted. If
you selected ‘text me’, enter the code you are

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