Scribd
Upload
196 views1 page

Service Desk FlowChart

This document outlines the process for resolving service desk tickets. A ticket submitter reports an issue which is assigned a unique ID. The bot then creates a ticket thread and logs it along with the response time. The agent diagnoses the issue and either resolves it themselves or escalates it to the software team if needed. Once resolved, the resolution time is logged and the ticket submitter is confirmed to verify the issue is fixed.

Uploaded by

Milo Flowers
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
196 views1 page

Service Desk FlowChart

This document outlines the process for resolving service desk tickets. A ticket submitter reports an issue which is assigned a unique ID. The bot then creates a ticket thread and logs it along with the response time. The agent diagnoses the issue and either resolves it themselves or escalates it to the software team if needed. Once resolved, the resolution time is logged and the ticket submitter is confirmed to verify the issue is fixed.

Uploaded by

Milo Flowers
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

SD ticket

Ticket Submitter submitted


Is issue
Resolved

Verify if issue Confirm


Yes
is resolved resolution
No

Create new Log the


Assign unique created ticket Log the Log issue Log resolution
thread and
Bot

ID to the issue in google response time scaled time


assign ID
sheets
Service Desk

Solvable by
Message to the agent
SD Agent

state that they


Diagnose the
are now Yes Resolve issue
issue
working on
the ticket No

Scale issue
Software Team

Resolve issue

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy