Assessment Appendix BSBCRT411 Apply critical thinking to work practices

BSBCRT411 Appendix 1 – Part A – The Role of Critical Thinking

1. Identify and explain two (2) key characteristics of critical thinking processes that could be used in your workplace.
Key Characteristic Explanation
1.

2.

2. Complete the table below for the two workplace practices and include another practice from your own workplace.
Workplace Situation Information Needed How can you ensure that this How could critical thinking Identify two (2) benefits of
information is reliable? concepts be applied to this applying critical thinking in this
workplace situation? area / situation
For example: Intranet for Style Guide and Check version numbers on the A proposal or business case allows Allows the proposal to be
Business proposals Templates – this helps you to know Style Guide and template me to identify an issue along with presented with factual information
what information to research and With my research ensure that the viable solutions – critical thinking rather than an emotional plea
could include: information is obtained from will enable me to appropriately
 Information from various reliable sources – suppliers, assess the possible solutions and Allows various options to be
sources relevant to the stakeholders, subject matter present the best case to the explored and examined based on
proposal. experts, current trends and business decision makers current research.
research, etc.
1. Update the
organisation’s Fire
Drill

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

2. Use of current
cleaning chemicals

3.

3. What two (2) questions could you ask your team members to gain a better understanding of the work tasks they are responsible for?
1.

2.

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

4. Your manager is reviewing rostering options for staff. They have asked you to research and respond to the two (2) questions below. Identify the information
source/s and draft a response to your manager for each question.
Questions asked by your manager Sources to access the information Draft a response to your manager’s question
1. What are the current issues with
rostering?
2. What are the maximum number of
hours that can be worked in a
day / shift by an individual?

5. What would you do if a stakeholder informed you that a solution you were going to use to solve a workplace limitation was not appropriate?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practi

BSBCRT411 Appendix 1 – Part B – Leading Critical Thinking

Processes
Group Activity, Presentation and Feedback
1. Working in groups of 3, as assigned by your Trainer, review the following scenario to complete the
following:

Proposed Workplace Practice / Scenario:

How to reduce the perception of ‘them’ and ‘us’ between different teams, different
departments or different levels in the organisation.

10-minute Group Brainstorming Activity: as a group identify the strengths and limitations of the
workplace practice / scenario using at least one (1) critical thinking techniques (i.e. use Edward De
Bono’s Six thinking hats OR the SWOT analysis OR another Tool).
Take a photo of your group’s brainstorming as you will need to upload this in
Moodle as additional evidence for this assessment.

Group Members’ Names

2. Individually: Following the group discussion complete the table below to:
 Identify YOUR two (2) preferred solutions
 Justify your decision-making process for your recommended solutions
Notes in preparation for your 3-4 minute presentation where you will present YOUR two preferred solutions
The two (2) ideas I am recommending as Justify the decision-making for your recommended
solutions to the work practice are: solutions
1.

2.

3. Using your notes above, present (3-4 minutes) your preferred solutions to your group members. Your
recommendations can be different or similar to others in your group.

© Future Institute of Australia 2020 | RTO CODE 41339 | BSBCRT411 – Appendix (Version B) August 2021
Assessment Appendix BSBCRT411 Apply critical thinking to work practi

4. Seek feedback from the others in your group regarding your critical thinking process, decision making
and recommended solutions. Note the feedback you have received in the table below. This
information will be used in Part D of this Appendix.
Feedback received regarding your critical
Group Member Their Role
thinking processes
1.

2.

5. Based on one of your preferred solutions from Question 2, develop a proposal (business case) to get
the decision makers’ approval for your proposal.
All sections must be answered using full sentences, wherever possible.
Proposal / Business Case
Date:

Workplace Process that was Analysed

Identified issue – What needs to

change and why?

Possible solutions 1.
(Minimum of 2)
2.

Recommended solution

Benefits of recommended solution

Associated risks

How the solution will be

implemented?

Resources required Type of Resource Cost

(Human, Budget, Time)

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Assessment Appendix BSBCRT411 Apply critical thinking to work practi

Timeframes

Who are the decision makers who

need to review and approve this
proposal?

6. Complete the following table.

 What legislation, policies or procedures would you need to follow when developing and
presenting your proposal?
 What legislation, policies or procedures would you need to follow when applying critical thinking
practices in your workplace?
Legislation / organisational policy or Reason you would need to use / be aware of this information
procedure
1.
Relating to
Proposals

2.

1.
Applying Critical
Thinking

2.

© Future Institute of Australia 2020 | RTO CODE 41339 | BSBCRT411 – Appendix (Version B) August 2021
Assessment Appendix BSBCRT411 Apply critical thinking to work practi

BSBCRT411 Appendix 1 – Part C – Lead Critical Thinking

Processes in the Workplace
This assessment task is to be completed in conjunction with Appendix 2
You are required to develop solutions for two different workplace limitations using a variety of critical
thinking tools and techniques. The first critical thinking task is covered in Part B of this Appendix and
wherever possible both tasks will be conducted in the workshop.
The analysis for this workplace task is to be done using Appendix 2. You MUST use at least two of the tools /
techniques which can include any of the tools and techniques provided in Appendix 2 or other tools that you
use in your workplace to critically analyse a workplace practice.
Upload Appendix 2 as evidence of your brainstorming / analysis using a minimum of TWO tools / techniques.

Second Critical Thinking Task

1. Provide an overview of the existing workplace practice you will be reviewing and explain why you
chose it.

2. Detail at least two (2) sources of information you need to access to ensure you are fully informed of
the workplace practice in order to analyse it appropriately.
Information source Located What information it will provide to resolve
the issue / workplace practice
1.

2.

Who could provide you with additional information?

Person & Role Information they could provide Questions you could ask to gain
additional information

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Assessment Appendix BSBCRT411 Apply critical thinking to work practi

3. Using two (2) different tools / techniques in Appendix 2, analyse your chosen or proposed workplace
practice to identify at least two (2) features, two (2) limitations and two (2) possible solutions.
Use the templates in Appendix 2 to assist with this analysis. Upload your analysis (Appendix 2) to
Moodle.
Analysis of the workplace
practice
Two (2) Features / 1.
Elements of the Existing
Workplace Practice
Features are distinct attributes of 2.
something – or what something
is about
Two Limitations Two possible solutions for each limitation
Limitations are restrictions

1. 1.

2.

2. 1.

2.

© Future Institute of Australia 2020 | RTO CODE 41339 | BSBCRT411 – Appendix (Version B) August 2021
Assessment Appendix BSBCRT411 Apply critical thinking to work practices

BSBCRT411 Appendix 1 – Part D – Develop Critical Thinking Mindset

1. Identify two (2) decision-making practices currently used in your workplace. Detail the advantages and disadvantages of these practices and possible outcome
– either positive or negative.
If you are unable to identify any decision-making practices in your workplace identify two (2) that could be used and complete the table below.
Current decision-making Advantages Disadvantages Possible outcome
practice
For example: SPADE – Setting, Logically works through the decision-making It only looks at 5 steps – some decisions may You may miss something and therefore your
People, Alternatives, Decide, process and ensures that the information is need to be more involved solution doesn’t give you the desired result.
Explain communicated to relevant stakeholders
1. 1. 1.
2. 2.
2. 1. 1.
2. 2.

2. Using the table below (Gibbs Reflective Model), refer to the feedback you received in Part B Question 4 and conduct a self-reflection on your critical thinking
skills.
Questions Your response, thoughts and analysis
Description of what happened during the
presentation of your proposal
Describe your role in the decision making
process and how you interacted with the
people (stakeholders) involved (see Part B).
Feelings
How did you feel? what were your thoughts?
Evaluation
What were the positive and negative
experiences of this project?
Analysis
Analyse – what helped and what hindered?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

Conclusion
What else could you have done?
Action Plan Action to be taken Time Frame Assistance required
What steps do you need to take to complete
the self-development?

3. Develop a plan to more effectively evaluate workplace processes in the future using critical thinking.
Plan for Evaluating Workplace Process
Actions required Person/s responsible Tools that can be used in How this process will be Timeframe
the process monitored and reviewed?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

BSBCRT411 Appendix 1 – Part E – Knowledge Questions

Short answer questions
1. How did you use the following critical thinking concepts to determine the most suitable solutions for your proposed work practices?
Critical Thinking Concepts How did you use this critical thinking concept to determine the most suitable solution

Exploration and Analysis

Accuracy

2. Identify two (2) decision-making frameworks you have used (or could use). Briefly explain the key components of each framework.
Decision making Framework Key Components

3. Describe the key elements of each of the following components of self-evaluation and assess your own performance in each area.
Components of self-evaluation and Brief Description My performance in this area
development
Critically assess own performance

Gain additional feedback

Analyse

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

Identify areas for improvement

Set goals

Monitor

Development options / opportunities

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