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FRONT OFFICE ASSESSMENT TEST (Orignal Copy)

The document contains a front office assessment test for a student with multiple choice questions, fill in the blank questions, true/false questions, and short answer questions testing knowledge of front office and hotel management terms and procedures. It includes guidelines for taking the test and sections to write answers directly in the document or select the correct option. The test covers topics like hotel plans, industry organizations, front office forms and procedures, guest types, and basic front office concepts.

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Gurjant singh
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2K views7 pages

FRONT OFFICE ASSESSMENT TEST (Orignal Copy)

The document contains a front office assessment test for a student with multiple choice questions, fill in the blank questions, true/false questions, and short answer questions testing knowledge of front office and hotel management terms and procedures. It includes guidelines for taking the test and sections to write answers directly in the document or select the correct option. The test covers topics like hotel plans, industry organizations, front office forms and procedures, guest types, and basic front office concepts.

Uploaded by

Gurjant singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FRONT OFFICE ASSESSMENT – TEST 1

(Each question carries a ½ mark. Total marks 30)

Student’s Name: Gurjant singh

BatchCode: P1 Centre: Chandigarh

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in theblanks

1. CONTINENTAL Plan offers room tariff andbreakfast.


2. Pallanjee Pestonjee started the first luxury-hotel in Bombay
(Mumbai) in1840.
3. HRACC has been set up and it inspects and assesses the hotels for
star rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the
TAJ Hotel in Bombay (Mumbai)
5. Puncuality is very important as it signifies respect for others and
values for other people’stime.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Floatel is an anchored passenger ship (which is not seaworthy) that is
operated as a deluxehotel.
8. HOUSEKEEPING and ACCOUNTING are two main Support
Centers in a hotel.
9. Floor Limit is the credit limit given by the credit card company to
thecardholder.
10. Retention charges is the money paid by the guest in order
to guarantee his reservation.
11. A skipper is a guest who leaves the hotel without settling hisbill.
12. Always answer a phonecallwithin three rings.
13. A guest who checks in as part of a group is called a GIT _.
14. The Rack Rate _ rate is the maximum rate charged for a room
and is featured in the tariffcard.
15.A no-guarantee reservation guest checks-in to the hotel, but he
does not have a confirmed reservation.

B Tick the correctoption

1. A tariff calculated at 75% of the RackRate.


Rackrate Dayrate

Write the correct choice:

2. Credit limit given to the card holder by the credit card company.
FloorLimit HouseLimit

Write the correct choice:

3. The number of in-house guests in a hotel at any point of time.


HouseUse HouseCount

Write the correct choice:

4. A guest who is not given any credit facility in the hotel.


NoShow NoPost

Write the correct choice:

5. This Plan includes room tariffonly.


ContinentalPlan EuropeanPlan

Write the correct choice:

6. These are deluxe hotel properties with a helipadfacility


Floatels Lotels

Write the correct choice:


7. This voucher is filled up for complimentary items to be given to theguest.
AmenitiesVoucher VPOVoucher

Write the correct choice:

8. This form is filled up by the guest onarrival


ReservationForm RegistrationForm

Write the correct choice:

9. Filling up of this form is mandatory for foreigners, on arrival


ErrandCard ‘C’Form
Write the correct choice:

10. This Master Key opens even double lockedrooms.


GrandMasterKey General MasterKey

Write the correct choice:

11. This person is authorized to encash foreign currency.


Outlet Cashier Front OfficeCashier

Write the correct choice:

12. This form of payment is not acceptable for billsettlement.


Traveller’scheque Personalcheque

Write the correct choice:

13. This guest has a confirmed reservation, but does not check-in
NoShow Understay

Write the correct choice:

14. The number of rooms occupied in a hotel at any point of time.


Availability Occupancy

Write the correct choice:


A True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans- false
C True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans

2. Rotels are trains which have been converted into hotels.True/False


Ans.

3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True/False
Ans.

4. Heritage hotels must provide car parking, garage, accommodation, rest


facilities. True/False
Ans.

5. Room sales accounts for more than 50% of total hotel sales.True/False
Ans.

6. A cooperative attitude is the essence of team work .True/False


Ans.

7. Always establish eye contact while speaking totheguest. True/False


Ans.

8. The Concierge looks after reservation of rooms. True/False


Ans.
9. House Count is the number of in-house guests at any given time. True/False
Ans.

10.Whenever speaking on the phone, you must do it with a smile. True?False


Ans.

11. Punctuality is not a necessary quality to have.True/False


Ans.

12. A motel is a hotel that provides gambling facilities.True/False


Ans.

13.Amenities Voucher is filled by Front Office for complimentary items.


True/False
Ans.

14. ‘C’ Form must be filled for Indiannationalsonly. True/False


Ans.

15.Mail and messages are handled by the Guest Relations Executive.


True/False
Ans.

B Answer in onesentence

1. What is the meaning ofHospitality?


Ans. Hospitality is the friendly and generous reception and entertainment of
guests, visitors or strangers.

2. What were the first organized hotels in Switzerlandcalled?


Ans. Chalets.

3. What is another name for a semi-residentialhotel?


Ans. Aparthotels.

4. On which plan do resort hotelsoperate?


Ans. They operate on Americn plan of modified American plan.

5. What is a casinohotel?
Ans. A hotels which provide gambling facilities to guests.

6. Define a ‘RevenueCenter’?
Ans. A revenue center sells goods or services to guests, there by generating
revenue for the hotel and includes front office, food and beverage outlets and
retail stores.

7. Give two examples of Operating and Non-RevenueProducing


Ans. Support and maintainence.

8. What is the full form ofCVGR?


Ans. Company volume guaranteed rate.

9. Who is a Special Interest Tourist?


Ans. A guest who checks into the hotel as port of a small group that has a
special interest ex: Adventure tourist, doctors, travel writers etc.

10.Which type of guest is termed as FFIT?


Ans. An international guest who checks inas an individual and not as a part of a
group.

10. What is HouseLimit?

Ans. House limit refers to the maximum amount the hotel will allow on credit
before the requesting payment.

12. What is ARR? How is itcalculated?


Ans. It is calculated by dividing total rooms revenue by the total number of
room sold.also called average daily rate or ARR.
13. Name the records maintained for LeftLuggage?
Ans. Left luggage is the records which is maintained for left luggage.

14. List any three modes of payment accepted byhotels?


Ans. By cash,credit card,traveler cheque.

15. How is a containable firehandled?


Ans. Containable fire handles by the help of fire extinguisher.

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