GROUP MODEL

ENG 2012-2013MY
Soul (AM) and
2014-2019MY
Soul (PS)
NUMBER DATE
222 December 2020

TECHNICAL SERVICE BULLETIN

SUBJECT: EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
This bulletin provides information on diagnosing and/or repairing some 2012-2019MY Soul
(AM/PS) vehicles (refer to table below for applicable engine), which may exhibit a symptom of
excessive oil consumption. Follow the flowchart on page 2 and instructions outlined on page 3
in this procedure to repair a vehicle exhibiting excessive oil consumption.

MY Model Engine
2012-2013 Soul (AM) Gamma 1.6L GDI
2012-2016 Soul (AM/PS) Gamma 1.6L GDI
2014-2019 Soul (PS) Nu 2.0L GDI

Key points regarding engine oil maintenance:

• Engine oil is responsible for lubrication, cooling, and operation of hydraulic components of the
engine. Engine oil is expected to be consumed in normally operating engines. Therefore, regular
oil level checking and oil changes are required as part of the factory maintenance schedule.

• The purpose of oil changes is to prevent oil deterioration. A separate requirement is to maintain
the oil level, independent of the oil change interval. It is necessary to check the oil level at every
fueling stop and replenish the oil, if necessary. This is one of several check items that the owner’s
manual recommends at every fueling stop.

• Operation with deteriorated or low engine oil causes reduced lubrication and cooling, as well as
impaired operation of hydraulic components. This leads to abnormal wear of engine parts,
oversaturation of carbon, and deposits of oil sludge. These can result in damage to multiple
areas of the engine, ultimately requiring a costly, lengthy, and preventable repair.

Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To: 
X General Manager 
X Service Manager 
X Parts Manager


X Service Advisors 
X Technicians 
X Body Shop Manager 
X Fleet Repair
Page 2 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
Flowchart:
Refer to page 3 for additional information and instructions.

Check Oil Level

+Top-Off Engine Oil
Vehicle Out 1
and Apply Tamper Required:
Check, clean, and Customer to provide
1. Vehicle In Evident Seal 1. Oil Maintenance Record
repair oil leaks. maintenance
Begin 1,000 Mile 2. Oil Consumption Test Result
records next visit.
Oil Consumption
Test #1

Combustion Chamber
Cleaning Process
(overnight)

Warm Up Engine
Add Cleaning Fluid
Verify Oil Repair 1 Increase Pressure
Excessive
2. Vehicle In Maintenance OK Consumption Clean Combustion
Result
Record Test 1 Chamber

NG Connect Hose and

Cranking

Normal
Warranty Not
Result
Applicable

Overnight Soaking

Vehicle Out 2
(No Repair)
Suction Residual
Fluid in Combustion
Chamber

Replace Engine Oil,

Oil Filter and Gasket
Oil and Apply Tamper
Repair 2 Evident Seal
Consumption Excessive
3. Vehicle In Engine R&R Allow Engine to Idle
Test 2 Result
(PWA Required)
(1k Miles)

Normal
Result

Warranty Not Vehicle Out 2

Vehicle Out 3
Applicable (with Repair)

 IMPORTANT
Following an oil and filter change, always set the next recommended service interval
reminder per the owner’s manual. Refer to TSB ENG219 for the applicable Service
Reminder feature found on some 2014~ model vehicles.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
 Page 3 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
Oil Consumption Test:
A. Engine Oil Inspection (Preparation for Test 1)

1. Check if an oil leak is present. (Note: If an oil leak if confirmed, the oil leak source needs to be repaired
prior to performing the outlined procedure in this publication).

2. Turn the engine ‘ON’ for about 10-15 minutes until reaching normal operating temperature. Ensure the
temperature gauge reads at the 1/2 mark.

3. Turn the engine ‘OFF’ and open the oil filler cap. (Note: Wait for the engine oil to drop to the oil pan for
about 15 minutes).

4. Check the oil level using the oil level gauge/dipstick and document the reading in the RO.

5. If engine oil top off is required, fill the engine oil to the ‘F’ (Full) line on the level gauge/dipstick. Refer to
page 6, step 10 for required oil type and viscosity.

6. Re-install the engine oil filler cap and oil level gauge and apply a tamper evident silicone seal to the drain
plug, oil filter, dipstick and oil cap. Vehicle Out 1.

B. Engine Oil Inspection (After 1k Miles of Driving)

1. Repeat steps from section A. 1-4.

2. Calculate the oil consumption amount as follows (Result = Refer to Flowchart on page 2):

• If the oil consumption amount is less than 1qt/1,000 miles, Normal consumption, No Repair.

• If the oil consumption amount is over 1qt/1,000 miles, Excessive perform Repair 1 (Clean Combustion
Chamber, pages 4-6).

• Replace the engine oil, oil filter and gasket and apply a tamper evident silicone seal to the drain plug,
oil filter, dipstick and oil cap.

3. Top-off the engine oil to the ‘F’ (Full) line of the oil level gauge/dipstick. Refer to page 6, step 10 for
required oil type and viscosity.

4. Re-install the engine oil filler cap and oil level gauge/dipstick. Vehicle Out 2.

C. Engine Oil Inspection (After Repair 1 and 1,000 Miles of Driving)

1. Repeat steps from section B. 1-2.

• If the oil consumption amount is less than 1qt/1,000 miles, Normal consumption, No Repair

• If the oil consumption amount is over 1qt/1,000 miles, Excessive perform Repair 2
(Engine R&R, page 7).

2. Top-off the engine oil to the ‘F’ (Full) fill line of the oil level gauge/dipstick. Refer to page 7, step 1 for
required oil type and viscosity.

3. Re-install the engine oil filler cap and oil level gauge/dipstick. Vehicle Out 3.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
Page 4 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
Cleaning Procedure (Combustion Chamber):

 NOTICE
This procedure requires overnight soaking, place vehicle in an area with adequate
space.
1a. Start the engine and allow it to reach
operating temperature.

1b. Turn the engine ‘OFF’. A

1c. Remove the engine cover and disconnect
the battery negative (-) terminal.

1d. Remove the engine junction box cover

and remove the fuel pump relay (A).

2a. Disconnect the fuel control connector (A).

2b. Disconnect the four (4) ignition coil

connectors

2c. Remove the four (4) spark plugs.

B
Note: High pressure fuel pipe needs to
be detached before removing ignition
coils.

(Nu engine image shown for reference

use only)

3. Inject the cleaning fluid into the cylinders

through the spark plug holes.

Using the supplied syringe add at least

1.7oz (50cc) to each cylinder.

Specification: Min. 1.7oz (50cc) / Max

2.2oz (66.5cc)

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
 Page 5 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
4. Using SST 09580 3D100 pressurize each
cylinder under pneumatic pressure (-2~3
bar) for three (3) minutes.

Note: Before pressurizing, set the

associated cylinder to TDC.

5a. Connect the four (4) hoses & adaptors to

each cylinder as shown.

Note: Connect Cyl. #1 to #3 and #2 to #4.

5b. Crank the engine for 3 seconds / 3 times.

#1 #2 #3 #4

6. Disconnect the hose and inject 1.7oz

(50cc) min. of the cleaning fluid to each
cylinder (1-4).

Specification: Min. 1.7oz (50cc) / Max

2.2oz (66.5cc)

7. Allow the vehicle to sit overnight (at least

8 hours).

CAUTION: Do Not turn the engine ‘ON’

until completion of the cleaning
procedure.

Proceed to step 8 after overnight soaking.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
Page 6 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
CONTINUED AFTER 8 HOURS (OVERNIGHT SOAKING):
8. Remove the residual washing liquid in
combustion chamber using the syringe or
suction tool.

Note: For best results, a pneumatic

suction tool is recommended.

9. Place a clean towel/shop rag over the

spark holes and crank the engine for 3-5
seconds, 3 times.

Note: If spark plug holes are not

sufficiently covered, fluid may spray into
the air, potentially causing injury.

10. Replace the engine oil and filter and apply

a tamper evident silicone seal to the drain
plug, oil filter dipstick and oil filler cap.

Engine crankcase oil specification and fill

capacity: 5W-30 engine oil
Nu: ~4.23 US qt).
Gamma: ~3.80 US qt).

Required Product: QUARTZ 9000 FUTURE FGC

5W-30 Full Synthetic SN PLUS, QUARTZ 9000
FUTURE XT 5W30 Full Synthetic SN PLUS, Mobil
Super Synthetic 5W30 or above. If not available,
use other brand 5W30 and Full synthetic type with
API SN/SN+/SP, ILSAC GF4/GF5 or higher
service grade.
11. Reinstall all removed parts in the reverse
order of removal.

12. Re-connect the fuel pump relay in the

fuse box.
13. Allow the engine to idle for 10 minutes and
accelerate the engine to 3,000rpm, 3
times.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
 Page 7 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
Engine Replacement Procedure: (2.0L Nu GDI or 1.6L GDI Gamma Engines)
1. Replace the engine by referring to the
“Engine Mechanical System → Engine and
Transaxle Assembly → Engine and Transaxle
Assembly → Repair procedures” chapter in
the applicable Shop Manual on KGIS.

Replace the engine oil, oil filter and oil plug

gasket.
Engine crankcase oil specification and fill
capacity: 5W-30 engine oil.
Nu: ~4.23 US qt).
Gamma: ~3.80 US qt).

Required Product: QUARTZ 9000 FUTURE FGC

5W-30 Full Synthetic SN PLUS, QUARTZ 9000
FUTURE XT 5W30 Full Synthetic SN PLUS, Mobil
Super Synthetic 5W30 or above. If not available,
use other brand 5W30 and Full synthetic type with
API SN/SN+/SP, ILSAC GF4/GF5 or higher
service grade.

AFFECTED VEHICLE RANGE:

Model Model Year
Soul (AM) 2012 to 2013
Soul (PS) 2014 to 2019

REQUIRED TOOL:
Tool Name Figure Comments
For each engine, utilize initial
supply of 99F00 AQ019FFF
(qty. 4 per vehicle)
Once depleted, use
Cleaning Fluid UM020 CH265 1 bottle of (Valvoline #884526)
per vehicle
Additional chemical can be
ordered through Kia Chemicals

All Components
For replacement kits and/or
Cleaning Kit KQ234 C6100FFF
components, contact Snap-On
Business Solutions

Adaptor KQ234 C6101FFF 4

Hose KQ234 C6102FFF 2

Syringe and hose KQ234 C6103FFF 2

Pressurization Adapter KQ234 C6104FFF 1

Kit Case KQ234 C6105FFF 1

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
Page 8 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
REQUIRED PART: (NU 2.0L GDI ENGINE)
Part Number Part Number
Part Name Figure Qty.
(Non-ISG) (ISG)

Engine Long Block 21101 21101

(14-16MY) 2EG01FFF 2EG02FFF
1
Engine Long Block 21101 21101
(17-19MY) 2EG03FFF 2EG04FFF

Fuel Tube 35305 2E510FFF 1

Part Name Kit Part Number Part Number Description Qty.

26611 2E022 Rod Assy – Oil Level 1

28521 2E000 Gasket – Exhaust Manifold 1

28313 2E000 Gasket – Intake Manifold 1

Injector O-ring Kit

(Combustion Seal Ring)
35312 2G750 35312 2B110 4
(Support Disc) 35312 2B111
(O-Ring) 35312 2B112

35309 2B110 Injector Clip 4

35313 2B110 Injector Washer 4

Engine 35322 2G700 High-Press. Pump O-ring 1

21111 2EG01FFF
Service Kit
11405 06206K High-Press. Pump Bolt 2

28751 2B300 Gasket - Front Muffler 1

13183 12000 Nut - Front Muffler 2

39250 2E000 Knock Sensor 1

11403 08306K Bolt - Flange 1

25460 2E006 Pipe Assembly – Heater 1

25480 2E000 Hose Assembly – Heater 1

25456 2E100 Bolt – Washer Assembly 2

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
 Page 9 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
REQUIRED PART: (GAMMA 1.6L GDI ENGINE)
Part Number Part Number
Part Name Figure Qty.
(Non-ISG) (ISG)

Engine Long Block 21101 21101

1
(12-13MY) 2BK01FFF 2BK02FFF

Engine Long Block

21101 2BK03FFF
(14-16MY)

Fuel Tube 35305 2B000FFF 1

Part Name Kit Part Number Part Number Description Qty.

26611 2B611 Rod Assy – Oil Level 1
26612 2G601 Guide Assy – Oil Level
28521 2B400 Gasket – Exhaust Manifold 1
28411 2B600 Gasket – Intake Manifold 1
Injector O-ring Kit
(Combustion Seal Ring)
35312 2G750 35312 2B110 4
Engine (Support Disc) 35312 2B111
21111 2BS01FFF (O-Ring) 35312 2B112
Service Kit 1
23124 2B020 Pulley - Damper 1
23127 2B700 Bolt – Crank Pulley 1
35313 2B110 Injector Washer 4
35322 2G700 High-Press. Pump O-ring 1
11405 06206K High-Press. Pump Bolt 2
O-RING
26614 2B000 (OIL LEVEL GUIDE)
1
25452 2B000 Gasket – Heater Pipe 1
25457 2B000 Pipe – Heater 1
11403 08126K Bolt – Flange 1
13396 06007K Nut – Flange 2
21516 35010 Bolt – Flange (6X12) 1
25500 2B000 Thermostat Assy 1
25600 2B600 Control Assy – Water Temp 1
Engine
21112 2BS01FFF 25631 2B051 Fitting Assy – Water Inlet 1
Service Kit 2
11403 06207S Bolt – Flange 3
13386 08007C Nut – Flange 2
26300 35505 Filter Assy – Oil 1
39250 2B000 Knock Sensor 1
11403 08306K Bolt - Flange 1
28751 2B200 Gasket – Front Muffler 1
13183 12000 Nut – Front Muffler 2

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
Page 10 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES

WARRANTY INFORMATION: NU 2.0L GDI (PS)

N Code: E74 C Code: ZZ1
Claim Repair Labor Op Op Replacement
Causal P/N Qty. Qty.
Type Description Code Time P/N

Vehicle In (1)
0.6 *Engine Oil
Engine Oil Top-Off 21101F71 0
M/H Allowance
(Request Svc Record)

Vehicle In (2)
0.6
Oil Consumption Test #1 21101F73 N/A 0
M/H
(Normal Consumption)

Vehicle In (2)
Oil Consumption Test #1 *UM020 CH265
Valve Stem (Excessive Consumption)
2.7
Seal +Combustion Chamber 21101F72 0
M/H
(Refer to EPC) Cleaning + Vehicle In (2)
Engine Oil Replacement *Engine Oil
(Request Svc Record) Allowance

Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
(PS) 14-16MY
0.6
21101F73 N/A 0
M/H
W 0 Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
(PS) 17-19MY

21101 2EG01FFF
or 1
Vehicle In (3) 21101 2EG02FFF
Oil Consumption Test #2
+ Engine R&R 35305 2E510FFF 1
(PS) 14-16MY
21111 2EG01FFF 1

Piston Ring 7.2 21101 2EG03FFF

21101F74
(Refer to EPC) M/H or 1
21101 2EG04FFF
Vehicle In (3)
Oil Consumption Test #2 35305 2E510FFF 1
+ Engine R&R
(PS) 17-19MY 21111 2EG01FFF 1

26300 35505 1
21513 23001 1
*Note: For fluids and other expenses refer to page 13.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
 Page 11 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
WARRANTY INFORMATION: GAMMA 1.6L GDI (AM)
N Code: E74 C Code: ZZ1

Claim Repair Labor Op Op Replacement

Causal P/N Qty. Qty.
Type Description Code Time P/N

Vehicle In (1)
0.6 *Engine Oil
Engine Oil Top-Off 21101F75 0
M/H Allowance
(Request Svc Record)

Vehicle In (2)
0.6
Oil Consumption Test #1 21101F77 N/A 0
M/H
(Normal Consumption)

Vehicle In (2)
Valve Stem Oil Consumption Test #1 *UM020 CH265
Seal (Excessive Consumption)
2.5
(Refer to EPC) +Combustion Chamber 21101F76 0
M/H
Cleaning + Vehicle In (2)
*Engine Oil
Engine Oil Replacement
Allowance
(Request Svc Record)

W 0
Vehicle In (3)
Oil Consumption Test #2 0.6
21101F77 N/A 0
(Normal Consumption) M/H
(AM) 12-13MY

21101 2BK01FFF
or 1
21101 2BK02FFF

Vehicle In (3) 35305 2B000FFF 1

Piston Ring Oil Consumption Test #2 7.2
21101F78
(Refer to EPC) + Engine R&R M/H 21111 2BS01FFF 1
(AM) 12-13MY

21112 2BS01FFF 1

26300 35505 1
21513 23001 1
*Note: For fluids and other expenses refer to page 13.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
Page 12 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
WARRANTY INFORMATION: GAMMA 1.6L GDI (PS)
N Code: E74 C Code: ZZ1
Claim Repair Labor Op Op Replacement
Causal P/N Qty. Qty.
Type Description Code Time P/N

Vehicle In (1)
0.6 *Engine Oil
Engine Oil Top-Off 21101F79 0
M/H Allowance
(Request Svc Record)

Vehicle In (2)
0.6
Oil Consumption Test #1 21101F81 N/A 0
M/H
(Normal Consumption)

Valve Stem
Seal Vehicle In (2) *UM020 CH265
(Refer to EPC) Oil Consumption Test #1
2.5
(Excessive Consumption) 21101F80 0
M/H
+Combustion Chamber *Engine Oil
Cleaning Allowance

W 0 Vehicle In (3)
Oil Consumption Test #2 0.6
21101F81 N/A 0
(Normal Consumption) M/H
(PS) 12-13MY

21101 2BK03FFF 1

35305 2B000FFF 1
Vehicle In (3)
Piston Ring Oil Consumption Test #2 7.2 21111 2BS01FFF 1
21101F82
(Refer to EPC) + Engine R&R M/H
(PS) 12-13MY
21112 2BS01FFF 1

26300 35505 1
21513 23001 1
*Note: For fluids and other expenses refer to page 13.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020
 Page 13 of 13
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA ENGINES
WARRANTY CLAIM INFORMATION APPENDIX

Expense Sublet code / Part Sublet

Expense policies and requirements
Description Number Limit/Quantity
Refer to page 6-7 of TSB for recommended TOTAL engine
Refer to Kia chemicals program
oil products. Charge quantity needed for “Oil Top-Off” or Oil
Engine Oil for synthetic oil part numbers 5 QT max.
change for engine replacement according to technician
provided by Kia.
repair comments.

Refer to page 7 of TSB. After provided supply is depleted,

Cleaning Fluid UM020 CH265 1 max.
use 1 bottle of Valvoline #884526 per vehicle

a. $50.00 for engine

Refer to page 6-7 of TSB. If recommended product is not
Engine Oil R&R
Sublet Code “X1” used charge for other brand (see page 6-7) up to maximum
Reimbursement b. $7.50 per quart for
allowance. For “Oil Top-Off”, charge up to $7.50 per quart.
engine oil top-off

If necessary, for combustion cleaning and engine R&R,

Substitute Refer to section
Sublet Code “RX” follow normal service procedures according to WCPM
Transportation 6.11 of SPPM
section 2.2.12 for rental/rideshare expense reimbursement.

Note: Attach a copy of the entire RO using attachment type “XX-Other”.

IMPORTANT: Claim Submission Information

❖ Confirm Warranty Coverage Validation (WebDCS).

❖ Engine replacement requires TL PWA with Oil Consumption results.
❖ Dealer repair order documentation must support the repair sequence per flowchart
✓ First visit
✓ Second visit
✓ Third visit
❖ Manually enter all warranty claim entries and expenses into each claim
❖ Provide clear and concise notes i.e. customer concern, cause, correction
❖ A copy of the entire RO is necessary for claim submission. Use attachment code “XX-Other”.
❖ Confirm claim totals prior to claim submission

For any questions pertaining to claim entry, please create a warranty web case for assistance prior to
claim submission.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 Soul (AM/PS) December 2020