Assessment-1

BSBSUS401 IMPLEMENT AND MONITOR ENVIRONMENTALLY SUSTAINABLE WORK PRACTICES

Student Must Fill this Section

Student Name: Yamkanta Parajuli
Student ID: Term: 4 Year: 2021
S211855
Privacy Release “I give my permission for my assessment material to be used in the auditing,
Clause: assessment validation & moderation Process”.
“I declare that:
Authenticity  The material I have submitted is my own work;
Declaration:  I have given references for all sources of information that are not my
own, including the words, ideas and images of others”.
Student Signature:
Date:21/12/2021
Yamkanta

Assessment Outcome

Assessor Name: Udit Srivastava

Not Yet Assessor

Attempt Competent Date
Competent Signature

Initial attempt  

2nd attempt/Re-
assessment  

Information for Student:

 All work is to be entirely of the student.

General Information for this assessment:

 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its
own work formatted in double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.
 Re-submission of assessment after the term will incur additional fees.

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 Re-assessment of Result& Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the
grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days
of commencement of the new term.

Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
 Academic Manager will delegate another member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the
lecturer/trainer in charge and the Academic Manager or if need be an external assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will
be deemed to be final.
 If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external
mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of
assessment. These principles require assessment to be reliable, fair, practical and valid.

Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic
appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other
supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be
submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email:
Complaints@wsc.nsw.edu.au
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of
notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in
support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown
on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as detailed in the students’
complaint / grievance policy.

Comments/ feedback to student:

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Assessment Task 1: Case study

TASK SUMMARY
For this task you are required to answer the case study questions to demonstrate your knowledge of
implementing and monitoring sustainable work practices.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

 Access to textbooks and other learning materials.
 Access to a computer, printer, Internet and email software (if required)
 Waste Management Policy (provided by your assessor)
 Environmentally Sustainable Work Practices Policy (provided by your assessor)
 Sustainable Compliance Assessment Procedure (provided by your assessor)

WHEN AND WHERE IS THIS TASK TO BE COMPLETED?

 This task may be done in your own time as homework or you may be given time to do this task in class
(where applicable).
 Your assessor will provide you with the due date for this assessment.

WHAT HAPPENS IF I GET SOMETHING WRONG?

 If your assessor marks any of your answers as incorrect, they will make arrangements with you about
resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may
need to provide new written responses to the questions that were answered incorrectly. Your assessor will give
you a due date by which this must be provided.

WRITTEN ANSWER QUESTION GUIDANCE

 The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’.
These words will guide you as to how you should answer the question. Some questions will also tell you how
many answers you need to give – for example, ‘Describe three strategies…’.
 Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or
features. Generally, you are expected to write a response of two or three sentences in length.
 Explain – when a question asks you to ‘explain’, you will need to make clear how or why something
happened or the way it is. Generally, you are expected to write a response of two or three sentences in
length.
 Identify – when a question asks you to ‘identify’, you will need to briefly describe the required information.
Generally, you are expected to write a response of two or three sentences in length.
 List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format,
often with a specific number of items indicated.
 Outline – when a question asks you to ‘outline’, this means giving only the main points. Generally, you are
expected to write a response of two or three sentences in length.

STUDENT INSTRUCTIONS FOR TASK 1

 Read the case study below and use the three documents supplied to you by your assessor to answer all
questions correctly.
 You must answer the questions by typing your answers in Microsoft Word or a similar program – your
assessor will advise as to whether you must email them your completed assessment, submit the file on a
USB drive or hand in a hard copy.

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The Best Bite Cafe
You are the owner of the Best Bite Café, a burger restaurant located in the trendy, inner city suburbs of
Melbourne. You have always had the vision of creating an ethical and sustainable business that provided a
warm and welcoming environment to all.
The Café seats 30 people in the dining room and has a small, fully-equipped commercial kitchen at the
back.
Being a small local business it primarily targets locals, however the range of customers varies greatly
across different age groups.
The Best Bite tries to cater for all customer desires and needs and sources its products based on locality
and seasonality.
You are always looking for new and innovative ways to improve on the café’s sustainability practices and
have recently signed up to a voluntary program for environmental sustainability and resource efficiency.
The first step of the program requires you to investigate current resource usage and conduct research on
relevant regulatory requirements.
While conducting your research you identified a number of legislative requirements that were new to you
and thought it necessary to review the café’s current policies and procedures to ensure these compliance
requirements are being met.
You also think it will be beneficial for all staff to participate in this program and have arranged an
information session to discuss the topic further.
Before attending the session, you decided to gather and document information on current resource usage
to demonstrate the influence each member has on sustainable work practices.

QUESTION 1
 List one piece of legislation, one regulation and one code of practice that relate to environmental issues
in this workplace. Explain the compliance requirements of each.
 Environment Protection and Biodiversity Conservation Act 1999
 This approach includes proactive compliance measure, as well as a range of enforcements mechanism
to address non-compliance.
 Regulation Environment protection act 1997
 The EPA aims to promote a high level of compliance with the legislation through the provision of
information and advice to increase awareness and understanding of rights and obligations under the legislation.
 Code of practices
 Code of practices is all about environment protection notices, offences and penalties

QUESTION 2
a) Obtain a copy of the following procedure from your assessor:
 Sustainable Compliance Assessment Procedure.
Review your compliance responsibilities as the business owner. Research and document areas in which
the café’s Sustainable Compliance Assessment Procedure could be improved.
List at least five things to be added into the policy.
Five things to be added into the policy are described below:
 Information plans such plan and objectives of business, goals and strategic plans can be included
 Preparation and distribution of an audit plan.
 Information on the assessor right when collecting information giving the order.
 Agreement on Schedule and process
 Areas of improvement may include
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b) Obtain a copy of the following internal policy from your assessor:
 Waste Management Policy
Review the policy and identify five areas where The Best Bite Café can improve their practices.
To complete this task, you must conduct research on current systems for resource efficiency by reviewing
current industry publications, journals, associations and/or speaking with subject matter experts. You must
reference the sources of information.
They are
 More responsibilities for staff such as attending training session, participating on going general
information.
 More options for saving energy such as installation of light on the wall or roof, logbook identified
and check the light and other necessary things before to leave the kitchen
 Staffs should also be included in the discussions of policy implementation, this will lead to more
ideas and suggestions to improve the policy, as well as create positive participations (and in turn
reducing resistance) with the execution of this policy.
 There is a need to have a more frequent and more clearly defined set of measurements or
parameters in assessing the effectiveness and sustainability of this policy.
 A formal introduction and briefing by the senior management to address the importance of Waste
Management to staffs is essential to ensure that the staffs are not only taking waste management
as a second nature (and secondary thought) and not fully practicing this policy.

QUESTION 3
a) List two approaches you could apply in the workplace to assess compliance work practices.
They are listed below:
 Access through observation using the checklist
 Audit or survey that can be hazard identification

b) List four examples of common environmental and sustainable issues for cafés and restaurants.
Four examples of common environmental and sustainable issues for cafes and restaurants are
High energy bills due to lightening, cooking
High purchasing cost
Large amount of water usage
Large amount of food and packing waste

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QUESTION 4
 Review the following sources (or any other source you feel appropriate) and collect information that can
be shared with your work group (at The Best Bite Café) on positive sustainable practices:
 Australian conservation foundation https://www.acf.org.au/
 Climate friendly http://www.climatefriendly.com/business-sustainability
 Department of climate change https://www.environment.gov.au/climate-change
 Sustainable Business Australia http://www.sba.asn.au/sba/
 Eco office http://www.ecooffice.com.au/
c) Summarise key pieces of this information here. Remember to list your sources.
Australian conservation foundation https://www.acf.org.au/
This is all about renew Australia with climate solutions. On this page, they are describing about two biggest
challenges that Australia is facing now and they are climate damage and habitat destruction.
They will also talk about how to overcome with these problems and how to fix the system in a proper way.
Sources: Australia Foundation Conservation
 Climate friendly http://www.climatefriendly.com/business-sustainability
This site talks about supporting rural, regional, and remoter Australians to increase drought resilience
through carbon farming,
It is about the advantages for farmers who are partnership with them for carbon farming.
Sources : Australian Carbon industry code of conduct
Foundation Signatory
 Department of climate change https://www.environment.gov.au/climate-change
This site talks about climate change and what’s their role to control the climate so that they can see the better
changes on future.
They are talking about Adaption strategy as well.
Sources: Australian Government
Department of Agriculture, Water, and the Environment
 Sustainable Business Australia http://www.sba.asn.au/sba/
It is about empower the resilient and sustainable future. It will explain about how to create more resilient,
sustainable infrastructure and operations with intelligent asset management, monitoring and predictive
maintenance.
Sources: IBM Sustainability Solutions
 Eco office http://www.ecooffice.com.au/
It is all about office essential with green credentials. From this, we can order online bathroom, stationery,
catering, bins, cleaning items and so on which are Australian homemade.
Sources: CO2 neutral website

d) Outline how you would share this information to your work group and why.
We can share this information through email, videos and whatsapp. I would share with videos because it
will be easy to understand.

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QUESTION 5
 Describe how you could measure and document current resource usage for the following at The Best
Bite Cafe:
 Paper
Track and monitor the cost incurred to purchase paper on a weekly and monthly basis
 Energy such as electricity
Track monthly electricity usage and billings
 Water
Track monthly water usage billings

 Transportation
Track the cost incurred to refill the fuel of Hotel Transportation (i.e. shuttle vans, or limousines)
 Wastage.
Observe the behaviours of staffs to monitor their awareness levels as well as their understanding of the
steps or processes/policies to reduce wastage.
 A minimum of one example for each item is required.

QUESTION 6
 Describe three examples of different purchasing approaches you could use and how they can
contribute to sustainable work practices.
 They are :
 Improving purchasing practices such as use of paper and recycling items instead of others so that we
can reuse again.
 Always check that the cleaning items always goes with cleaning contract appliances
 Consider the supply chain of goods and services. Some goods and services may have long services
change.


QUESTION 7
 List five stakeholders you could seek input from when setting targets. For each example provide the
type of input they may provide.

 They are

 Existing customers : How current customers practices impact on them personally. Potential customers
gathered information about competitors.

 Industry expert and best practices Information ; The local community how they feel about potential
customers and how they will impact on their business.

 Senior Management will be able to provide inputs to ensure that achievable and realistic objectives and
targets are set.

 . It is also essential to request for information on the current workplace policies or procedures from the
Human Resource Representatives.

 Assistance and supports of Office Administration Representatives are required to set up briefing space
and training materials.

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The Best Bite Café continued…
After conducting research and consulting with relevant people you have developed a plan of action. You are
now ready to implement your changes. Having seen a number of systems fail due to the way they were
introduced and implemented in the past you decided to evaluate this process.
As part of your implementation plan, you have decided to provide an ongoing monitoring program and
evaluation process.

QUESTION 8
 Describe the approach you would take as the manager to communicate the change to both your team
and senior management.
 By introducing the meeting between the team members and talk about the tasks which are going to be
done in next part. Measure and document current resource usage of members of the work group.
 Analyze and document current information and share between team members.

QUESTION 9
 Describe how you would support your team during this project.
 I will arrange for small-groups training or briefings to staff members so that they will know the steps and
procedures relating to the change before the implementation, to minimising the risk of resistance towards the
change. I will also ensure that policies and procedures are easily accessible to all staff members after the
trainings or briefings by putting up posters in common areas (pantry, discussion rooms, notice boards, etc.) as
well as sharing the new information via company newsletters and intranet server.

QUESTION 10
 What costing strategies could you implement for paper-based item usage (paper, paper towel, toilet
rolls etc.)?
¨ Attempt to reduce the number of paper wastage, used against what it is afford.
¨ Source cheaper paper suppliers
¨ Purchasing bulk

QUESTION 11
List at least five reflective questions you would expect to see in an evaluation tool.
They are listed below:
 Ways of communication effective
 Use the practical procedures and processes effective
 Reduction in total waste and recyclable materials.
 Increase in productivity
 Reduction in disposal and recycling costs

QUESTION 12
 Describe how you would monitor paper-based item usage and how you would report the progress to
staff.
Monitoring procedure may include at purchasing process and order forms, looking at invoice and receipt.
Observing staff

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Reporting procedure may include email, information sections or meetings, graphs, power point or other any
visual items.

QUESTION 13
List two strategies you could implement to evaluate the overall project.
 By using and evaluation of forms, set priorities and take immediate action.
 Continue to make improvements and investments

The Best Bite Café continued

Findings from the evaluation activity are as follows:
 Some targets were not realistic and need to be reviewed.
 Some of the strategies were not user-friendly and require review.
 Staff were not happy with how they were acknowledged and rewarded for their contributions.

QUESTION 14
Describe how you would reward your team for their efforts.
 We can use emails and other forms of letters
 Thanking staff in a team meeting
 Taking staff individually.

QUESTION 15
Describe how you would set new targets and strategies for continuous improvement?

Conduct research and consult with stakeholders and team members who are involved in the last task.

Internal agencies and other department who may have been impact on gathering information on new targets
and strategies .

SUBMISSION REQUIREMENTS FOR TASK 1:

 Your answers to each question.

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Assessment Record Checklist

ASSESSMENT TASK 1: CASE STUDY

Yes No

Did the student answer all questions correctly? (Please note which questions were answered incorrectly, if
applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, have arrangements have been made for reassessment?
¨ I have reviewed the mapping to this task.
¨ I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has
satisfactorily demonstrated the knowledge required of this unit.
Where any items above are marked ‘No’, please provide comments and outline the gaps below. Ensure feedback is
provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.

Assessment Task 1 outcome: Satisfactory  Not Satisfactory 

Date: 21/12/2021__________________________

Student name: Yamkanta Parajuli_______________________________________________________________

Assessor name: Udit srivasta __________________________________________________________________

Assessor signature: __________________________________________________________________________

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