Gibbs' Reflective Cycle: About The Model
Gibbs' Reflective Cycle: About The Model
Reflecting on experiences can help people deal with them better in the future.
However, if they don't reflect on their experience, and if they don't consciously think about how they
could do better next time, it's hard for them to learn anything at all.
This is where Gibbs' Reflective Cycle is useful. You can use it to help your people make sense of
situations at work, so that they can understand what they did well and what they could do better in the
future.
Professor Graham Gibbs published his Reflective Cycle in his 1988 book "Learning by
Doing." It's particularly useful for helping people learn from situations that they
experience regularly, especially when these don't go well.
Gibbs' cycle is shown below.
You can use the model to explore a situation yourself, or you can use it with someone
you're coaching – we look at coaching use in this article, but you can apply the same
approach when you're on your own.
To structure a coaching session using Gibbs' Cycle, choose a situation to analyze and
then work through the steps below.
Step 1: Description
First, ask the person you're coaching to describe the situation in detail. At this stage,
you simply want to know what happened – you'll draw conclusions later.
Consider asking questions like these to help him describe the situation:
What happened?
Step 2: Feelings
Next, encourage him to talk about what he thought and felt during the experience. At
this stage, avoid commenting on his emotions.
What do you think other people feel about the situation now?
Tip 1:
It might be difficult for some people to talk honestly about their feelings. Use Empathic
Listening at this stage to connect with them emotionally, and to try to see things from their point
of view.
Tip 2:
You can use the Perceptual Positions technique to help this person see the situation from other
people's perspectives.
Step 3: Evaluation
Now you need to encourage the person you're coaching to look objectively at what
approaches worked, and which ones didn't.
Ask him:
What did you and other people do to contribute to the situation (either positively or
negatively)?
If appropriate, use a technique such as the 5 Whys to help your team member uncover
the root cause of the issue.
Step 4: Conclusions
Once you've evaluated the situation, you can help your team member draw conclusions
about what happened.
Encourage him to think about the situation again, using the information that you've
collected so far. Then ask questions like these:
How could this have been a more positive experience for everyone involved?
If you were faced with the same situation again, what would you do differently?
What skills do you need to develop, so that you can handle this type of situation
better?
Step 5: Action
You should now have some possible actions that your team member can take to deal
with similar situations more effectively in the future.
In this last stage, you need to come up with a plan so that he can make these changes.
Once you've identified the areas he will work on, get him to commit to taking action, and
agree a date on which you will both review progress.
Tip:
This tool is structured as a cycle, reflecting an ongoing coaching relationship. Whether you use it
this way depends on the situation and your relationship with the person being coached.