unifi TV Content Update 2022

FREQUENTLY ASKED QUESTIONS (FAQ)

ON
UNIFI TV CONTENT UPDATE 2022

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STREAMING APP (OTT) SUBSCRIPTION AND ACTIVATION
GENERAL INFORMATION
1 What are the streaming apps As part of its continuous effort to bring enhanced viewing
available on unifi TV? experience to the audience, unifi TV has partnered with eleven
(11) streaming apps starting 1st March 2022 as below:
1. Amazon Prime Video
2. TVBAnywhere+
3. Lionsgate Play
4. iQiyi
5. Viu
6. ZEE5
7. Simply South
8. YuppTV
9. ShemarooMe
10. BBC Player
11. WeTV

2 What kind of content that are While some of the streaming apps are very new in this region,
available on these streaming we are excited to introduce the apps which feature the content
apps? genre as follow:

No App Offering
1 Amazon Prime Watch movies, TV, and sports,
Video including Amazon Originals like
The Boys, The Marvelous Mrs.
Maisel, and Tom Clancy’s Jack
Ryan as well as
recommendations just for you.

2 TVBAnywhere+ The most comprehensive

Chinese entertainment platform
published by TVB and delivers
the latest & greatest content
from TVB anytime, anywhere.

3 Lionsgate Play Home to blockbuster movies,

premium Originals and binge-
worthy shows.

4 iQiyi Home to Asia’s hottest

entertainment. Bringing you the
best of local, Korean and
Chinese dramas, movies,
variety shows and anime.

5 Viu Gives you instant access to all

your favourite dramas,
comedies, horror and more!
Watch hit TV shows from
Korea, Japan, China, Thailand,
Indonesia, Malaysia, Myanmar,
Turkey, the Middle East and
India as well as our own Viu
Originals.
 6 ZEE5 The only streaming app that
offers content in 18 languages.
Home to 170,000+ hours of On
Demand Content. The platform
brings together the best of
Originals, Movies and TV
Shows, Music, Cineplays and
Health and Lifestyle content all
in one single destination.

7 Simply South Your one-stop destination for

the best of all things
entertainment! Pick from a
collection of the newest Tamil,
Malayalam and Telugu movies,
and evergreen classics.

8 YuppTV YuppTV is one of the largest

online TV platform with over
200+ Live Indian TV Channels,
7 days of catch-up TV, Latest
Regional and Bollywood/Hindi
Movies.
9 ShemarooMe A one stop destination with
over 10,000+ hours of premium
Bollywood content covering
multiple languages and genres
like Movies, Comedy, Kids,
Music Videos & 24/7 TV
10 BBC Player BBC Player service is an
authenticated multi-genre
SVOD (Subscription Video On
Demand) service that allows
viewers to watch the very best
BBC programmes anytime,
anywhere. It is available online
(www.bbcplayer.com), and as
an app on Apple App Store for
iOS devices and Google Play
Store for Android devices.
11 WeTV Enjoy premium entertainment
on WeTV’s on demand
streaming platform and bump
up to VIP for more cool
features. Watch the best ad-
free local and Asian dramas,
shows and anime.

3 What are the streaming apps The streaming apps that you can subscribe with unifi are as per
offerings for unifi customers? the table below.

Starting 1st February 2022 until 30th April 2022 (campaign

period), all new and existing subscribers of unifi TV Packs
(Varnam Plus, Aneka Plus, Ruby Plus and Ultimate Pack) get to
enjoy discounted price for ala carte subscription of selected
streaming apps.

No App Offering
1 BBC Player • Access included for all
Ultimate Pack subscribers
at no additional costs
 • Ala carte RM10/month
2 Amazon Prime • Ala carte RM25/month
Video (payment via credit card
only)
3 TVBAnywhere+ • 30 days free trial & 50%
discount for next 3 months
when you subscribe to unifi
Home between 1st October
– 28th February 2022
• Ala carte TVB Anywhere
Channel Zone –
RM19.90/month
• Ala carte TVB Anywhere
VOD Zone –
RM19.90/month
• Ala carte TVB Anywhere
Premium Zone –
RM39.90/month
4 Lionsgate Play • Access included for all
Ultimate Pack subscribers
at no additional costs
• Ala carte for unifi TV Packs
subscribers at
RM7.50/month (promo
ends 30th April 2022)
• Ala carte RM14.90/month
5 iQiyi • Access included for all
Ruby Plus Pack
subscribers starting 1st
January 2022 at no
additional costs
• Option for exclusive access
to Ultimate Pack
subscribers
• Ala carte for unifi TV Packs
subscribers at
RM5.90/month (promo
ends 30th April 2022)
• Ala carte RM8.90/month

6 Viu • Access included for all

Aneka Plus Pack
subscribers starting 1st
January 2022 at no
additional costs
• Option for exclusive access
to Ultimate Pack
subscribers
• Ala carte for unifi TV Packs
subscribers at
RM5.00/month (promo
ends 30th April 2022)
• Ala carte RM12.90/month
7 ZEE5 • Option for exclusive access
to Ultimate Pack
subscribers
• Ala carte for unifi TV Packs
subscribers at
RM12.50/month (promo
ends 30th April 2022)
• Ala carte RM14.90/month
 8 Simply South • Access included for all
Varnam Plus Pack
subscribers at no additional
costs
• Option for exclusive access
to Ultimate Pack
subscribers
• Ala carte for unifi TV Packs
subscribers at
RM8.50/month (promo
ends 30th April 2022)
• Ala carte RM10/month
9 ShemarooMe • Ala carte for unifi TV Packs
subscribers at
RM6.50/month (promo
ends 30th April 2022)
• Ala carte RM8/month
10 YuppTV • Ala carte for unifi TV Packs
subscribers at
RM12.50/month (except for
YuppFlix plan, promo ends
30th April 2022)
• Ala carte YuppTV Tamil +
YuppFlix: RM15/month
• Ala carte YuppTV Hindi +
YuppFlix: RM15/month
• Ala carte YuppTV Bangla +
Yuppflix: RM15/month
• Ala carte YuppTV
Malayalam + YuppFlix:
RM15/month
• Ala carte YuppTV Telugu +
YuppFlix: RM15/month
• Ala carte YuppFlix:
RM10/month
11 WeTV • Option for exclusive access
to Ultimate Pack
subscribers
• Ala carte subscription will
be available soon

4 Who is eligible to subscribe to All new and existing Ultimate Pack subscribers get to enjoy
these streaming apps? exclusive access to three (3) streaming apps included in the
pack as below:
a) BBC Player
b) Lionsgate Play
c) Choice of iQiyi / Viu / WeTV / Simply South / ZEE5

Starting 1st January 2022, all new and existing Vernacular Packs
subscribers get to enjoy exclusive access to one (1) streaming
app included in the packs as below:
a) Viu – for Aneka Plus Pack
b) iQiyi – for Ruby Plus Pack
c) Simply South – for Varnam Plus Pack

All new and existing unifi subscribers can subscribe to the below
streaming apps on ala carte basis:
a) TVBAnywhere+
b) Amazon Prime Video (via unifi Plus Box only)
c) BBC Player
d) YuppTV
e) ShemarooMe
 f) Lionsgate Play
g) iQiyi
h) Viu
i) Simply South
j) ZEE5

Starting 1st February 2022 until 30th April 2022 (campaign

period), all new and existing unifi TV Packs subscribers get to
enjoy additional discounts for ala carte subscription of the
following streaming apps:

a) Lionsgate Play
b) iQiyi
c) Viu
d) Simply South
e) ZEE5
f) YuppTV
g) ShemarooMe

5 I am a unifi TV Pack Good news! You can enjoy this offering as long as you are a
subscriber and I have unifi TV Pack subscriber and there will be no additional charges
activated the exclusive access to your existing monthly subscription upon activating the app.
to streaming apps bundled
with my pack. How long do I Disclaimer: TM holds the rights to amend, add, or change the
get to enjoy this offering? channel list in the pack as per the T&C.

6 I am a unifi TV Pack Customers who subscribe to the streaming app ala carte during
subscriber and I have the campaign period will get to enjoy the special price until they
subscribed to the streaming terminate the streaming app subscription.
app with special ala carte
price during the campaign
period. How long do I get to
enjoy the discounted price?

SUBSCRIPTION & ACTIVATION

7 How can I watch the The streaming apps are best viewed on unifi Plus Box.
streaming apps?
You may also download the respective apps on your mobile
phone/tablet to watch it.

8 How many devices can I The streaming apps are accessible across unifi Plus Box and
access the streaming apps your mobile devices up to:
on?
No App Offering
1 TVBAnywhere+ • Up to 2 devices at the
same time
2 Lionsgate Play • Up to 2 devices at the
same time
3 iQiyi • Up to 2 devices at the
same time
4 Viu • Up to 5 devices at the
same time
5 ZEE5 • Up to 5 devices at the
same time
6 Simply South • Up to 3 devices at the same
time
7 Amazon Prime • Up to 3 devices at the same
Video time
8 BBC Player • Unlimited
9 YuppTV • Up to 4 devices at the same
time
 10 ShemarooMe • Up to 4 devices at the same
time
11 WeTV • Up to 2 devices at the same
time
9 I am a unifi TV Pack Step 1: Visit microsite
subscriber. How do I activate https://activate.unifi.com.my/ott/unifitv.aspx to activate the
the new streaming apps? bundled streaming app(s).

Step 2: Verify/Key-in your unifi ID and verify your contact

number. Select the streaming app of your choice.

Step 3: You will receive an SMS containing a One-time

Password (OTP). Key-in the OTP and select “Confirm”.

Step 4: After activation is successful on the microsite, you can

enjoy the streaming apps on unifi Plus Box or the app.

Steps to connect and enjoy the streaming apps are unique to its
own. You may refer to the user guides for each streaming app
at www.unifi.com.my/plusbox.

10 I am a unifi TV Pack You can activate the new streaming apps at your convenience.
Subscriber. When should I
activate the new streaming But why wait? Activate the apps now and enjoy exciting local
apps? and international content of your choice at no additional
charge! To activate, visit our microsite
https://activate.unifi.com.my/ott/unifitv.aspx

11 Can I swap or change the Starting 14th March 2022, you can swap the selected streaming
selected streaming app of my app to any one (1) of the following:
choice? a) Viu
b) iQiyi
c) Simply South
d) ZEE5
e) WeTV

Once you have opted to swap your current app with another
eligible app (as listed above), you will still have access to the
current app until the expiry date.

The subscription of the new app will start on the day after the
expiry date of the current app.

12 Can I swap the streaming Yes, you can choose to swap as many times as you want at no
apps bundled with my unifi TV additional costs. The streaming apps that you can select to
Pack multiple times? swap with are any one (1) of the following:
a) Viu
b) iQiyi
c) Simply South
d) ZEE5
e) WeTV

13 I am a unifi TV Pack Starting 14th March, you can swap your current streaming app
subscriber and I have already with another app at no additional costs. The streaming apps that
activated the bundled you can select to swap with are any one (1) of the following:
streaming apps. How do I get a) Viu
to enjoy WeTV which has just b) iQiyi
been launched? c) Simply South
d) ZEE5
e) WeTV
14 Why should I subscribe to the You would get to enjoy exclusive bundle and pricing deals,
streaming apps via unifi which is only available just for unifi Home customers. It is also
instead of subscribing directly more convenient for you to subscribe and pay in a single unifi
on the app? bill each month.

If you prefer to enjoy TV entertainment in a lean-back mode,

unifi Plus Box houses all these streaming apps in a single media
box for the ultimate binge-watching experience on the big
screen.

15 I am not a unifi TV Pack There are two (2) ways to enjoy the streaming app offerings as
subscriber. Can I subscribe to below:
the new streaming app a) If you have not subscribed to any unifi TV Pack, you may
offering? subscribe via our digital platforms: Live Chat on
www.unifi.com.my/chat or myunifi app
b) You may subscribe to the ala carte streaming app via
https://activate.unifi.com.my. Please refer to Question 3.

16 How do I login to these new There are different login credentials for each streaming app, as
streaming apps after I have below:
successfully registered?
No App Login Credential
1 TVBAnywhere+ • unifi ID
2 Lionsgate Play • Mobile number
3 iQiyi • Mobile number
4 Viu • Mobile number
5 ZEE5 • E-mail address
6 Simply South • E-mail address
7 Amazon Prime Video • E-mail address
8 BBC Player • unifi ID
9 YuppTV • E-mail address
10 ShemarooMe • Mobile number
11 WeTV • Mobile number

If you need further assistance, you may also check the

confirmation e-mail you have received upon successful
registration.
17 What if I forget my unifi ID to You can check your unifi ID (i.e. yourname@unifi) in your
activate these streaming monthly bill.
apps?
Alternatively, you can also reach out to us via our digital
platforms: Live Chat on www.unifi.com.my/chat or myunifi app.

18 Why am I not receiving the Please verify your mobile number again.
OTP to activate the streaming
apps? If it is not the correct mobile number, you can update your latest
account contact details by reaching out to us via our digital
platforms: Live Chat on www.unifi.com.my/chat or myunifi app.

19 My mobile number registered Please check if you may have set up an SMS blocked list on your
is correct. Why am I still not phone. You would have to remove the number 62100 / 66555
receiving the OTP to activate from the blocked list.
the streaming apps?
There might also be a network delay by your mobile network
provider. Please wait for a while before you retry.

The OTP is valid within five (5) minutes upon generation. If your
OTP becomes invalid, you can request for the OTP to be sent
again to your verified mobile number.
20 I have not received the e-mail Please wait for a moment and try to reload your inbox.
confirmation after activating
the streaming apps with Alternatively, you may try to check the spam/junk mail folder.
complimentary access. What
should I do? If these methods fail, please reach out to us via our digital
platforms: Live Chat on www.unifi.com.my/chat or myunifi app
for further assistance.

21 What if I forget my password You can refer to the e-mail and SMS received when you activated
to the streaming app? the streaming app.

22 Can I change my password on Sorry, you are unable to change your streaming app password
the streaming app? after activation.

23 Can I watch content from the Sorry, the streaming apps are available on unifi Plus Box only.
streaming apps using unifi TV
Media Box (white colour)? There are several options that you can explore:
a) Upgrade to unifi Plus Box at RM20/month
b) Subscribe or upgrade to any of unifi TV Packs, which
includes unifi Plus Box
c) You can also watch the streaming apps on the respective
mobile apps

24 I do not have any unifi Home You would need to subscribe to unifi Home with any of unifi TV
broadband subscription Packs to enjoy the added benefits with streaming apps.
currently. Can I get the
streaming app offering? Please visit www.unifi.com.my or the nearest TMpoint to
subscribe.

25 Am I able to use the streaming For first-time activation, it is best for you to be connected to
apps when I am connected to TM/unifi Wi-Fi network to enjoy exclusive deals.
TM/unifi network only?
Once the activation is successful, you are free to use the
streaming apps subscribed anytime, anywhere. All you need is
a stable internet connection, regardless of the service provider.

26 I have an existing We would recommend that you terminate your current

subscription with the subscription first, and then subscribe to the streaming app via
streaming apps, can I unifi. This is to avoid from you are being double-charged for the
subscribe to the same app via same service.
unifi?
We would also recommend that you explore our other amazing
streaming app partners which also offer great on demand
content.

27 I have an existing ala carte Yes, you are eligible if you are a unifi TV Pack subscriber.
subscription to a streaming
app with unifi. Am I eligible to So, we would advise you to terminate the current subscription
enjoy the special ala carte and resubscribe to enjoy the special price during the campaign
price during the campaign period.
period?

28 Can I subscribe to more than Yes, you can and you will get to enjoy the special discounted
one streaming app during this price for each of the streaming app available under this
campaign period? campaign.

29 I am an existing unifi TV Pack Unfortunately, this campaign is only applicable for unifi
subscriber with Streamyx customers with unifi TV Packs.
network (TVOS). Why am I
unable to enjoy the special ala
 carte price for the streaming
apps during the campaign
period?

30 I want to activate the No, there will be no contract bound to this offering.
complimentary access to the
streaming apps. Is there a
separate contract terms
applied to this?

31 Why do I see an expiry date Do not worry, you are entitled to the streaming app access with
when I activate the streaming your unifi TV Pack subscription. Please disregard the expiry
app with exclusive access? date on the app and continue to have fun binge-watching!

32 What are the payment options For the convenience of our customers, we highly encourage
available for the streaming payment via unifi billing (direct carrier billing).
apps?
There are several payment channels to pay your unifi bill:
a) myunifi app
b) unifi portal via www.unifi.com.my
c) Selected preferred online banking portals
d) Nearest TMpoint or TMpoint Authorised Dealer (TAD)
e) POS Malaysia

33 I have selected and activated This is a special treat for you! Because you are subscribing to
iQiyi as the streaming app of iQiyi with unifi, you get to enjoy iQiyi VIP access to stream more
my choice. Why do I get to content at your convenience.
enjoy VIP access when my
subscription info stated that it
is Standard plan?

34 Why can’t I watch Lionsgate You would need to update the Lionsgate Play app to the latest
Play app via unifi Plus Box? version (2.0.1.2021.09.29) on Google Play Store. Once you
have installed it in your unifi Plus Box, please sign in using your
User ID (i.e. your mobile number) and don’t forget to include the
country code “6” (e.g.: 60123456789).

35 Why can’t I sign in to the We are so sorry for the inconvenience. Please insert Malaysia’s
Lionsgate Play app after my country code “6” followed by your mobile number (e.g.
activation? 60123456789) to log in with the activated credentials.

36 Why can’t I log in to Viu using For first-time activation, you would need to have your device
the credentials received via connected to unifi Home Wi-Fi network. Once connected, you
confirmation email and SMS? can register and log in using your Viu account. You can now
enjoy the exclusive access to Viu included in your unifi TV Pack
subscription!

37 Which login options should I If you are using the mobile app, please select “Log in via SMS”
choose when I have activated option to enjoy full access to the iQiyi app.
the exclusive access to iQiyi
streaming app? If you are using unifi Plus Box, please select “Log in with iQiyi
account” and follow the simple steps to continue.

38 Why does my unifi Plus Box We apologise for the inconvenience caused. Please follow the
only display an empty/black below steps to clear the cache on your unifi Plus Box:
screen? a) Go to “Settings”
b) Select “Apps”
c) Select “unifi TV”
d) Click on “Clear cache”

You can also find out more from unifi Community:

https://community.unifi.com.my/t5/unifi-TV/unifi-Plus-Box-
quick-fix/m-p/38824
 SERVICE TERMINATION
39 If I terminate my unifi Home Unfortunately no, because the streaming apps subscription and
account, can I continue to exclusive deals cannot exist without the unifi Home account.
enjoy the exclusive deals with
the streaming apps?

40 How do I terminate my Feel free to reach out to us via our digital platforms:
streaming apps subscription? Live Chat on www.unifi.com.my/chat or myunifi app.

41 Will I get a refund if I Unfortunately, if you cancel the subscription midway of the billing
terminate my streaming app cycle, you will not be refunded for the remaining period. This
subscription? means, you can still enjoy the service until the end of the billing
cycle for that month. Your access to the service will be
discontinued starting from the next billing cycle and no further
charges will be reflected in your bill.

CONTACT US
42 Who should I contact if I need Feel free to reach out to us via our digital platforms:
any assistance or service Live Chat on www.unifi.com.my/chat or myunifi app.
inquiry on streaming apps with
unifi?

43 Where can I get more info on For more information regarding the streaming apps, please
the streaming apps? check out the respective streaming apps’ T&C and FAQ from the
links below:

App T&C FAQ

https://www.tvbanywhe https://www.tvbanywhere
TVBAnywhere+ re.com/terms-of- .com/faq.html
services.html

https://lionsgateplay.co https://lionsgateplay.com
Lionsgate Play
m/termsandconditions /faq
https://www.iq.com/intl https://www.iq.com/intl-
-common/international- common/international-
iQiyi useragreement.html?la privacyagreement.html?l
ng=en_us ang=en_us

https://www.viu.com/ot https://www.viu.com/ott/
Viu t/my/en/all/terms my/en/all/terms

https://www.zee5.com/ https://faq.zee5.com/?co
ZEE5 global/termsofuse untry=MY

https://www.simplysout https://www.simplysouth.
Simply South
h.tv/terms tv/faq
https://www.primevide https://www.primevideo.c
Amazon Prime o.com/help/ref=atv_hp om/help/ref=atv_nb_hp
_nd_cnt?nodeId=2020
Video
95490

https://wetv.vip/static/t https://wetv.vip/static/hel
erms-en.html p.html?language=en&are
WeTV acode=153576