SQR-1 Revision 1.

0
January 2020

Supplier Quality & Management System Requirements

for Aircraft Group & Industrial Group

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Table of Contents
1.0 PURPOSE ......................................................................................................................................... 4
2.0 CONTENTS, SCOPE & RESPONSIBILITY ...................................................................................... 4
3.0 DEFINITIONS.................................................................................................................................... 4
4.0 ORDER OF PRECEDENCE ............................................................................................................. 5
5.0 REFERENCES .................................................................................................................................. 6

SECTION A – GENERAL REQUIREMENTS

A1 QUALITY MANAGEMENT SYSTEM REQUIREMENTS .................................................................. 7
A1.1 Quality Management System Certification and Approval ......................................................... 7
A1.2 Control of Moog Documents ..................................................................................................... 8
A1.3 Control of Moog Records .......................................................................................................... 8
A1.4 Communication with Moog ........................................................................................................ 9

A2 MANAGEMENT RESPONSIBILITY ................................................................................................ 10

A2.1 Management Commitment ...................................................................................................... 10
A2.2 Responsibility, Authority and Communication ......................................................................... 10

A3 RESOURCE MANAGEMENT ......................................................................................................... 11

A3.1 Training and Competence ....................................................................................................... 11
A3.2 Cleanliness of Workplace ........................................................................................................ 11
A3.3 Vision Standards ..................................................................................................................... 11
A3.4 Business Continuity and Risk Management ........................................................................... 12

A4 OPERATIONAL MANAGEMENT .................................................................................................... 13

A4.1 Critical Items, Assurance of Product Safety and Integrity ....................................................... 13
A4.2 Counterfeit Parts Prevention ................................................................................................... 14
A4.3 Contract Review ...................................................................................................................... 14
A4.4 Purchasing / Sub-Contracting ................................................................................................. 15
A4.5 Receipt Inspection / Verification of Purchased Product .......................................................... 16
A4.6 Subcontractor / Sub-tier Supplier Monitoring .......................................................................... 16
A4.7 Manufacturing Process Control ............................................................................................... 17
A4.8 Control of Reworked Product .................................................................................................. 18
A4.9 Foreign Object Debris ............................................................................................................. 18
A4.10 Storage, Identification and Traceability ................................................................................... 18
A4.11 Preventive and Predictive Maintenance .................................................................................. 19
A4.12 Part Preservation, Packaging and Delivery ............................................................................ 19
A4.13 Control of Work Transfers & Process Changes ...................................................................... 20
A4.14 Release of Products and Services .......................................................................................... 21

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A4.15 Control of Non-Conforming Product ........................................................................................ 22

A4.16 Deviations and Concessions ................................................................................................... 23

A5 MEASUREMENT, ANALYSIS & IMPROVEMENT ......................................................................... 24

A5.1 Quality and Delivery Performance .......................................................................................... 24
A5.2 Audit Process .......................................................................................................................... 24
A5.3 Corrective Action ..................................................................................................................... 25

SECTION B – REQUIREMENTS FOR ADVANCED PART QUALITY PLANNING & PRODUCTION

PART APPROVAL PROCESS
0.1 Introduction & Scope ............................................................................................................... 26

B1 ADVANCED PART QUALITY PLANNING (APQP) REQUIREMENTS .......................................... 27

B1.1 General Requirements ............................................................................................................ 27
B1.2 Advanced Part Quality Planning Project Management ........................................................... 27
B1.3 Phase 1 Requirements – Planning.......................................................................................... 27
B1.4 Phase 2 Requirements – Product Design and Development ................................................. 27
B1.5 Phase 3 Requirements – Process Design and Development ................................................. 28
B1.6 Phase 4 Requirements – Product and Process Validation. .................................................... 28
B1.7 Phase 5 Requirements – On-going Production, Use and Post Delivery Services .................. 28

B2 PRODUCTION PART APPROVAL PROCESS (PPAP) REQUIREMENTS ................................... 29

B1.1 Process Requirements for Production Part Approval Process ............................................... 29
B1.2 Production Part Approval Process File and Submission......................................................... 29
B1.3 Production Part Approval Process Disposition ....................................................................... 29

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1.0 PURPOSE
The purpose of this document is to consolidate and communicate Moog’s quality and management
system expectations and requirements to suppliers of parts and services used in a wide variety of
application markets. The document is available to view and download from the Moog supplier portal on
www.moog.com/suppliers.

2.0 CONTENTS, SCOPE & RESPONSIBILITY

This document defines quality and management system requirements applicable when goods and
services are procured to Moog Aircraft and Industrial Group design authority Build-to-Print and Build-
to-Specification part numbers. Moog Space and Defense Group requirements are defined separately.
Unless otherwise explicitly stated in this document, these requirements also apply to Standard Catalog
Hardware (COTS), Modified COTS, and Supplier IP¹.
These requirements do not apply to Moog indirect procurement of general supplies.
This document comprises two sections and is applicable to all suppliers or partners who supply product
related to Moog contracts / purchase orders as follows:
Section A – General Requirements
This section represents general or basic requirements for Moog purchase orders and are modelled upon
the structure of ISO9001 and AS9100.
Section B – Advanced Product Quality Planning and Production Part Approval Process
This section outlines the requirements for Advanced Product Quality Planning (APQP) and Production
Part Approval Process (PPAP). The requirements are based on AS9145 and embody the concepts of
error prevention and continual improvement that will be used to “build in quality” into production
processes for Moog products. This section is applicable to suppliers when supplementary quality clause
S580 is applied on the Moog PO.
NOTE 1: Definitions of key terms are provided in Section 3.0 below.

3.0 DEFINITIONS
The following terms used throughout this document are consistent with ISO9000:2015 and AS9100:2016
definitions.
3.1 Counterfeit Part – An unauthorized copy, imitation, substitute, or modified part which is knowingly
mispresented as a specified genuine part of an original or authorized manufacturer.
3.2 Critical Items – Those items having significant effect on the provision and use of the products and
services; including safety, performance, form, fit, function, producibility, service life, etc.; that require
specific actions to ensure they are adequately managed.
3.3 Key Characteristics – An attribute or feature whose variation has a significant effect on product fit,
form, function, performance, service life, or producibility, that requires specific actions for the purposes of
controlling variation.
3.4 Product Safety – The state in which a product can perform to its designed or intended purpose
without causing unacceptable risk of harm to persons or damage to property.
3.5 Special Requirements – Those requirements identified by the customer, or determined by the
organization, which have high risk of not being met, thus requiring their inclusion in the operational risk
management process. Factors used in the determination of special requirements include product or
process complexity, experience, and product or process maturity.

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3.6 Manufacturing Lot – Defined as all parts manufactured at the same time from the same materials, or
processed together through all operations, unless otherwise specified in the Moog drawing.
3.7 Frozen Process – An approved and controlled process, commonly associated with critical items, key
characteristics and special requirements, where no changes can be made to the method of manufacture
and inspection or control of the process without prior formal approval by Moog.
3.8 Standard Catalog Hardware or COTS – Standard Catalog Hardware is defined as a part or material
that conforms to an established industry or national authority published specification, having all
characteristics identified by text description, National/Military Standard Drawing, or catalog item.
3.9 Modified COTS – COTS parts that have been altered to meet the design requirements of the assembly.
The drawing will typically carry the following note or similar: MAKE FROM PART NUMBER ________.
Alterations with this category exclude special processing requirements. Modification of special processing
requirements for COTS hardware renders them Build-to-Print or Build-to-Specification parts.
3.10 Supplier IP (Intellectual Property) – Non-Moog design hardware that is neither COTS nor Modified
COTS. Moog neither owns nor has access to design data. Functional test data is often delivered with the
product as usually Moog does not possess the inspection/test equipment necessary for validation.
3.11 Deviation – A non-conformance or non-compliance with Moog requirements as defined on drawings,
specifications, SQR-1, supplementary quality clauses, and any other purchase order flow-downs.
3.12 Escape (or Escapement) – Nonconformities (deviations from requirements) that were produced, not
detected and remedied, and subsequently sent to the customer.
3.13. Concession – Written authorization from Moog to the supplier to use or release a product which does
not conform to the specified requirements. Waiver/concession and product quality escape differ with respect
to the point in time when a non-conformance is detected. The need for a waiver/concession is evident
before delivery to the customer, while a product quality escape is identified after delivery to the customer.

Refer to the Moog supplier portal at https://www.moog.com/suppliers for other key Moog terms and
definitions, included those listed in the Moog Standard Terms and Conditions of Purchase.

If Moog does not provide a definition for a term in any Moog artefacts or flow-downs, then industry standard
definitions (https://www.sae.org/iaqg/dictionary/) shall apply.

4.0 ORDER OF PRECEDENCE

The order of precedence for Moog purchases is defined in the Moog Standard Terms and Conditions of
Purchase¹ ² available to view and download at: https://www.moog.com/suppliers.
In case of any conflict between this document and the standard terms and conditions of purchase, the
standard terms and conditions of purchase shall take precedence. Suppliers should read this document in
conjunction with the standard terms and conditions of purchase.
NOTE 1: The purchase order cannot change design data, i.e. data on drawings, specifications, standards.
If a Moog purchase order flow-down contradicts or appears to invalidate design data, the supplier should
raise an SN-type NC (A1.4) requesting clarification.
NOTE 2: Moog Standard Terms and Condition of Purchase may differ between operating groups and
between geographic regions. Suppliers should refer to and comply with those that apply to the purchase
orders from the Moog ordering site.

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5.0 REFERENCES
The following international standards are important references for the structure and content of the
requirements stipulated in this document.
❖ BS/EN/ISO 9001:2015 (Quality Management System Requirements)
❖ AS/EN/JISQ 9100:2016 (QMS Requirements for Aviation, Space and Defense Organizations)
❖ AS/EN/SJAC 9110:2016 (QMS Requirements for Aviation Maintenance Organizations)
❖ AS/EN/JISQ 9120:2016 (QMS Requirements for Aviation, Space and Defense Distributors)
❖ AS/EN/SJAC 9145:2016 (Requirements for APQP and Production Part Approval Process)
❖ AS/EN/SJAC 9146:2017 (Foreign Object Damage (FOD) Prevention Program)
❖ AS/EN/SJAC 9102 (Aerospace First Article Inspection Requirements)
❖ AS/EN/SJAC 9138 (Quality Management Systems Statistical Product Acceptance Requirements)
❖ AS13000 (Problem Solving Requirements for Suppliers)
❖ AS13002 (Requirements for Developing and Qualifying Alternate Inspection Frequency Plans)
❖ AS13003 (Measurement Systems Analysis Requirements for the Aero Engine Supply Chain)
❖ AS13004 (Process Failure Mode and Effects Analysis (PFMEA) and Control Plan)
❖ AS13006 (Process Control Methods)
❖ ARP5316 (Storage of Elastomer Seals and Seal Assemblies ….)
❖ ANSI /ESD S20.20 (Protection of Electrical and Electronic Parts, Assemblies and Equipment)
❖ BS EN 100015-1 (Protection of electrostatic sensitive devices)
❖ MIL-STD-1686 (Electrostatic Discharge Control Program for Protection of Electrical …)

To access these standards:

https://www.iso.org/standards.html
https://www.ansi.org
https://www.bsigroup.com
http://quicksearch.dla.mil
https://www.sae.org/standards/
https://www.sae.org/iaqg/publications/standards.htm
https://aesq.sae-itc.com/content/aesq-standards

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SECTION A – GENERAL REQUIREMENTS

A1 QUALITY MANAGEMENT SYSTEM REQUIREMENTS
A1.1 Quality Management System Certification and Approval
The supplier shall:
a) Establish a documented quality management system (QMS) that addresses Moog and applicable
statutory / regulatory requirements.
b) Work only within the scope of their QMS certification and/or the scope of the approval as
communicated by the relevant Moog operating group or business unit.
c) Maintain a 3rd party / other party QMS approval for the following (as applicable):
Aircraft Group Contracts¹
➢ Design / Production – AS/EN/JISQ 9100 or National Aviation Authority Approval Part 21.
➢ Maintenance – AS/EN/JISQ 9100 or 9110 or National Aviation Authority Approval Part 145.
➢ Stockists and distributors – AS/EN/JISQ 9120.
➢ Raw material manufacturers – AS/EN/JISQ 9100
➢ Inspection and testing – A2LA, NAVLAP, NADCAP
➢ Testing and calibration laboratories – ISO/IEC 17025
➢ Special Processors – AS/EN/JISQ 9100 or NADCAP².
Industrial Group Contracts³
➢ Design / Production – ISO9001.
➢ Stockists and distributors – ISO9001.
➢ Raw material manufacturers – ISO9001
➢ Testing and calibration laboratories – ISO/IEC 17025
➢ Special Processors – NADCAP².
NOTE 1: Aircraft Group suppliers are required to maintain 3rd party approvals except as listed below. The
following supplier categories are expected to comply with relevant quality management system standards,
but they are exempted from 3rd party approval requirements:
➢ Suppliers of outsourced conventional machining operations (OSMs).
➢ Suppliers for the Navigation Aids business at Moog Salt Lake City.
➢ Suppliers granted a formal waiver via SN-type NC (A4.16) by a Moog Aircraft quality
representative considering the nature of products or services supplied.
NOTE 2: Unless granted a formal waiver via SN-type NC (A4.16), special process providers for all Moog
make-to-print orders must be NADCAP accredited in addition to being Moog approved. Specifically, this
concerns the following NADCAP categories for Moog orders: Aerospace Quality System (or AS9100),
Heat Treat, Welding, Non-Destructive Testing, Surface Enhancement, Chemical Processing, Coatings.
The following are exceptions to the NADCAP accreditation and Moog approval requirements:
➢ If the special process is within the NADCAP categories above, but the specification is proprietary
to Moog or to the seller and not specifically covered by NADCAP (e.g. EPS11171, Titanium
Nitriding), the processor is required to be NADCAP accredited for the NADCAP categories above,
and Moog will separately verify compliance to any proprietary process specifications.
➢ If the special process is outside of the NADCAP categories listed above, the process is not
required to be NADCAP accredited, but the supplier must be approved by Moog for that process.
➢ When Moog’s customer’s specifications are called out on drawings or purchase orders (e.g. BAC
spec, Lockheed, etc.), seller shall use processors that are currently approved/certified by the end
customer and, in that case, the processor need not also be Moog approved. When indicated on
the Moog purchase order, the processor shall be NADCAP approved if contractually required by
Moog’s end customer.
NOTE 3: Moog Industrial Group require suppliers to comply with ISO requirements but unless specified
separately, do not require 3rd party QMS approvals.

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A1.2 Control of Moog Documents

❖ Moog documents are available to view and download from the Moog global supplier portal at:
https://www.moog.com/suppliers
❖ Except a) below, this section does not apply to suppliers of COTS, Modified COTS, or Supplier IP.
The supplier shall:
a) Comply with the current revision¹ ² of Moog documents / specifications referenced on the product
definition or Moog purchase order / contract.
b) Take appropriate action when Moog document changes cannot be implemented prior to the
shipment of the product (reference A4.16).
c) Flow down Moog documents / specification to sub-tier suppliers (when applicable). Suppliers,
including dealers and distributors, are responsible for ensuring that the applicable requirements of
the purchase order are imposed on lower tier procurements for raw material, components or
process services being used in the manufacture of products or services being provided.
d) Ensure that when Moog documents are translated into a supplier’s national language, the
translation is performed by a competent translator prior to use.
NOTE 1: This includes suppliers with LTAs and Vendor Schedule POs (Refer to A4.3).
NOTE 2: For all Military, Federal, Industry or Moog customer specifications and standards, unless
specified on the contract or purchase order, the supplier may use either the latest specification or the
specification in effect at the time of the PO. Raw material is excluded as older versions of raw material
specifications are backwards compatible. Moog reserves the right to request a different revision of any
specification, which would be specified on the purchase order.

A1.3 Control of Moog Records

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
Control records¹ related to Moog product in a manner that will allow the recovery of a readable version of
any records (including electronic records) by ensuring that:
a) Records are retrievable upon request within 48hrs and provided to Moog at no extra charge.
b) Documents / records requiring authorization by and/or submission to Moog shall be written in the
English language.
c) Records created by and/or retained by sub-tier suppliers are appropriately controlled in
accordance with these requirements.
d) Hand-written amendments to records shall be dated and signed in ink with the original information
being legible after the change.
e) Records shall be appropriately identified and managed in accordance with customer, regulatory
and company defined requirements.
f) Storage, usage and disposal of records is performed in a manner appropriate to their security
classification and protected from unauthorized access and fraudulent use².
g) Storage facilities shall provide environmental conditions to prevent deterioration or damage and
to prevent loss.
h) Retain quality records for minimum of (15) years from the date of shipment, unless a longer
period is specified, and consult with Moog prior to document disposal or record destruction.
NOTE 1: Records include but are not limited to: Approved Certificates of Conformity, Test Reports, Raw
Material Certifications, Special Process Certifications, First Article Inspection Reports (FAIR), Route
Cards/Travelers, and Calibration Records.
NOTE 2: The nature of the information in the records, as well as its format, dictates the method by which
they shall be destroyed. When records contain sensitive information (such as design detail, proprietary
info, ITAR restricted info, etc.), they shall be disposed by irreversible destruction methods such as
shredding, or “erasure”/reformatting for electronic/magnetic media.

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A1.4 Communication with Moog

❖ Moog uses TipQA quality management software to communicate with suppliers regarding change
management, supplier approval status, supplier performance, management of product non-
conformances and corrective actions¹. Suppliers may verify their own approval status for various
special processes via the TipQA system (refer A4.4). Process standard work and supporting
information regarding TipQA usage is available to view and download from the Moog global supplier
portal at: https://www.moog.com/suppliers. Please contact the Moog buyer or Supplier Quality
Engineer (SQE) if you need further information on how to establish and use a TipQA account.
The supplier shall:
a) Establish and maintain a TipQA account and ensure that all individuals needing to communicate
with Moog have appropriate level of access and authority in order to meet these communication
requirements (refer A3.1).
b) Submit an SN-Type NC when notifying Moog of any significant organization changes, key
management changes, certification status changes, or other business risks (refer A3.4).
c) Submit an SN-Type NC when notifying and/or requesting Moog approval for work transfers and
process changes (A4.13).
d) Submit an SN-Type NC when notifying Moog of a product quality escape (A4.15).
e) Submit an SN-Type NC when notifying and/or requesting Moog approval/concession for any
deviation from requirements (A4.16), including various process restrictions (A4.3 c)).
f) Submit an SR-Type NC when requesting Moog approval for any concession from requirements
for manufactured non-conforming hardware (A4.16).

NOTE 1: The TipQA system facilities two key processes/methods for communicating with Moog regarding
supplier-initiated changes and notifications:
➢ SN-type NCs are primarily used to notify Moog of changes and/or request Moog approval for
changes. They are also used to notify Moog if/when non-conforming product has been shipped to
Moog and to request clarification of requirements and/or deviation from requirements.
➢ SR-type NCs are used for requesting concessions for manufactured non-compliant hardware
before shipment.
➢ Moog Industrial Group does not use SN-type NCs and requires that all information related to
purchases be transmitted via an SR type NC. Wherever SN-type NC is used throughout this
document, Industrial Group suppliers shall use an SR-type NC instead.

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A2 MANAGEMENT RESPONSIBILITY
A2.1 Management Commitment
The supplier shall:
a) Provide and maintain the resources required to comply with Moog purchase order requirements.
b) Focus on customer satisfaction with an emphasis on defect prevention, on-time delivery,
continuous improvement and ongoing risk management.
c) Establish a quality policy and quality objectives for the organization and ensure that quality
planning and management reviews effectively consider how the organization is meeting customer
requirements.

A2.2 Responsibility, Authority and Communication

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Communicate to employees and sub-tier suppliers the impact of their work on product safety and
conformity, and the importance of ethical behavior¹.
b) Ensure that within their organization and at subcontractors / sub-tiers, the use of Acceptance
Authority Media² (AAM) for product release (refer A4.14) is clearly defined within the Quality
Management System.
➢ Suppliers shall maintain compliance to AAM requirements by assessing its process and
supply chain as part of its internal audit activities, including but not limited to: application
errors, untimely use, misrepresentation, and training deficiencies.
➢ Communication shall reinforce the importance of ethical behavior in daily activities. The
use of AAM must be considered as a personal warranty of compliance and conformity.
➢ Suppliers shall, upon Moog request, be able to demonstrate evidence of communication
to their employees and their supply chain.
c) Define the personnel responsible for product quality (across all sites and production shifts) and
ensure that they have the following:
➢ Authority to stop production to correct quality problems.
➢ Organizational freedom and access to top management to resolve quality issues.
d) Establish a procedure, work instruction or equivalent for task / shift handovers and general role
changes that ensures that all necessary information is communicated (verbally and in written
form) between outgoing and incoming personnel.
NOTE 1: Products and services provided by Moog are typically used in mission critical applications where
supplier product conformity can have an impact on the safety and well-being of people. Suppliers are
required to communicate this to their employees and to their sub-suppliers to ensure the appropriate level
of action and control.

NOTE 2: Acceptance Authority Media are the means defined by the organization to document the status
of outputs with respect to but not limited to conformity, configuration, monitoring and measurement
requirements and identification throughout the product life cycle. Media include inspection stamps,
electronic signatures, passwords, wet signatures and any other means identified by the QMS.
Reference: https://www.sae.org/aaqg/audit_information/2017/minn/acceptance_authority.pdf.

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A3 RESOURCE MANAGEMENT
A3.1 Training and Competence
❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Establish a documented procedure for identifying training needs, achievement and review of
competence of all personnel performing work directly or indirectly impacting conformity to product
or production process requirements.
b) Create role profiles / accountabilities and provide on-the-job training for personnel performing
work directly or indirectly impacting conformity to product or production process requirements,
including any new or modified jobs, contract or agency personnel.
c) Establish a business skills matrix to identify training requirements as well as identifying areas for
succession planning and risk management / treatment to maintain continuity of supply.
d) Maintain records of training and competence for the period that the relevant employee remains
within the supplier’s organization.

A3.2 Cleanliness of Workplace

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
Maintain its workplace in a state of order, cleanliness and repair consistent with the product and
production process needs¹.
NOTE 1: Tools such as 5S and Visual Management (A4.7) should be used for workplace organization
improvement. Refer to A4.9 regarding requirements for FOD prevention/detection for Aircraft Group
contracts.

A3.3 Vision Standards

❖ This section does not apply to suppliers of COTS or Modified COTS.
❖ These requirements are applicable to all personnel conducting product verification / inspection that
requires unaided visual acuity.
The supplier shall:
a) Perform eye tests every 2 years for employees performing inspection activities on Moog
hardware. Corrected visual acuity shall be, at a minimum, Snellen 20/40, Jaeger 1 or equivalent
with depth perception.
b) Perform a (one time per person only) color perception test to ensure that personnel are capable
of distinguishing and differentiating colors where color perception is required for product
verification / inspection activities.
c) Ensure that supplier employees failing eye tests do not perform acceptance of Moog hardware.
d) Maintain records for vision standards for the period that the relevant employee remains within the
supplier’s organization.

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A3.4 Business Continuity and Risk Management

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Establish business continuity plans that identify, analyze, evaluate and / or mitigate risk related to
business continuity that includes (but is not limited to) the following:
➢ Product, facility or individual skill uniqueness.
➢ Access to alternative production facilities.
➢ Single points of failure (including sub-tier suppliers) or key process.
➢ Remote back-up of computer data, access to information systems.
➢ Action plans and timescales for business recovery.
➢ Contacts, process owners and procedures to follow in the event of an emergency.
➢ A strategy to control, review and communicate plans to all relevant personnel.
b) Inform their Moog purchasing contact¹ within five (5) working days regarding the following:
➢ Changes to third party or other party certification status, including lapse, withdrawal or
major audit findings.
➢ Change of the nominated quality representative.
➢ Significant change to the quality management system.
➢ Change in ownership or discontinuation of business activities.
➢ Risks that could impact upon the continuity of the supplier’s business / operations.
➢ Risks with the supply of substances used in the production or physical make-up of
products, due to laws and regulations concerning the control or use of such substances
that may be published from time to time.
c) Submit risk register and contingency plans to Moog upon request.
NOTE 1: Notifications shall be submitted to Moog in accordance with the requirements stipulated in A1.4.

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A4 OPERATIONAL MANAGEMENT
A4.1 Critical Items, Assurance of Product Safety and Integrity
The supplier shall:
a) Ensure personnel are aware of critical items incorporated into a Moog product and the potential
consequences of delivering product that does not conform to requirements.
b) Specify, as applicable, any critical items during purchasing / subcontracting, product design and
development, and production design and development, including any key characteristics, and
specific actions to be taken for these items.
c) Abide by the following key process restrictions/requirements, which apply unless otherwise
directed by the drawing or Moog purchase order:
1. Glass Beads are prohibited from use in processing or manufacturing of parts related to
Moog Purchase Orders unless allowed by a specific note on the Moog drawing. Requests
for exemption/deviation shall be submitted to Moog for approval (A4.16) for each specific
part number. Suppliers using glass beads in their normal processing are required to have
an effective method of segregation to prevent contamination of Moog hardware.
2. Life-limited items such as adhesives, compounds and elastomerics, shall have 75% or
greater storage life remaining upon receipt at Moog. Elastomerics shelf life shall be
based on ARP5316.The supplier shall identify on the shipped paperwork the
manufacturers name, compound trade name, batch number, cure date, expiry date,
specific gravity range and QPL approval status, as applicable, by Moog print for each lot
received.
3. Electronic Components (i.e. transistors, integrated circuits, connectors, etc.) ordered to
military specifications must have the component manufacturer and lot / date code for
each component identified on the shipping paperwork.
4. Electrical Discharge Machining (EDM) is not permitted for manufacture of parts related
to all Moog purchase orders unless allowed by specific note on the Moog drawing, or via
an explicit written authorization subsequent to a formal approval by Moog Engineering.
The supplier will raise an SN type NC (A4.16) and submit a data card for the part/feature
specific process for Moog Engineering approval. The approved data card will then
constitute a frozen process, and any proposed changes must also be approved via SN
type NC. Requests for exemption/deviation of this requirement shall be submitted to
Moog via SN type NC for each specific part number/feature.
5. Electrostatic Discharge Protection - Devices designated by the drawing as static
sensitive, or otherwise applying static sensitive technology, must be properly handled,
packaged, and labeled in conformance with ANSI /ESD S20.20 (http://www.ansi.org), BS
EN 100015-1 (http://www.bsigroup.com) or MIL-STD-1686 (http://quicksearch.dla.mil).
d) Assume full responsibility for conformance of all product shipped to Moog¹.
NOTE 1: Acceptance by Moog of supplier product shall not be used as evidence of effective control of
quality by the supplier and shall not absolve the supplier of responsibility to furnish acceptable products or
preclude subsequent rejection by Moog customers.

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A4.2 Counterfeit Parts Prevention

❖ This section does not apply to OSP suppliers and suppliers of castings and forgings.
The supplier shall:
a) Establish a program in place to prevent the delivery of counterfeit parts and materials to Moog. All
parts, materials and assemblies (electrical, mechanical, raw material) included in the hardware
delivered to Moog shall be procured directly from the Original Component Manufacturer (OCM) /
Original Equipment Manufacturer (OEMs), or from the OCM/OEM authorized-distributor¹. If it is
determined in a specific instance that this is not possible, a deviation/concession request (A4.16)
shall be submitted to Moog within (5) working days of this determination.
b) Communicate (flow down) this requirement to subcontractors / sub-tier suppliers and assure their
compliance to it.
NOTE 1: Further guidance on counterfeit parts avoidance can be found in SAE documents AS5553
(Electronics) and AS6174 (Material) (www.sae.org).

A4.3 Contract Review

The supplier shall:
a) Conduct contract and purchase order reviews for all purchase orders, by personnel having the
relevant knowledge and experience.
b) Ensure the capability, capacity and resources are available to meet all Moog requirements.
c) Review the requirements of drawings, specifications, SQR-1 and all supplementary quality
clauses (S-clauses), packaging requirements, general terms and conditions, and all other flow-
downs referenced on the Moog purchase order¹ ².
d) Retain documented information on the result of the reviews and notify the Moog purchasing
contact of any instances where Moog requirements cannot be met prior to production² ³.
NOTE 1: Suppliers on Vendor Schedule Purchase Orders (indicated on the Moog PO) shall follow a
formal documented method to ensure they are working to the latest version of all flow-downs and that
they remain in compliance with Moog requirements. Part number mismatches are communicated to
suppliers via a vendor schedule report. For non-vendor schedule POs (discrete POs) suppliers are
required to work to the latest revision of all flow-downs (refer to A1.2). Suppliers with Long Term
Agreements (LTAs) shall also review compliance to requirements for discrete and vendor schedule POs.
NOTE 2: All requests for clarification, waiver or change of any Moog requirement shall be submitted via a
TipQA SN type NC (A4.16), and suppliers must not commence manufacturing of parts for Moog orders
until the NC is closed and the supplier has received a response from Moog.
NOTE 3: Suppliers shall not accept purchase order or produce parts based on “red-line” drawings or any
instructions other than officially released drawings/specifications. Suppliers must contact their Moog
buyer for assistance for any questions or conflicts.

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A4.4 Purchasing / Sub-Contracting

❖ This section does not apply to suppliers of COTS or Modified COTS¹.
❖ Supplier IP is also exempted, except b) applies when Moog defines the processing requirements.
The supplier shall:
a) Only purchase from / subcontract to a Moog approved source, unless purchasing the following:
➢ Conventional machining² operations (excluding final product verification/release).
➢ Castings or forgings.
➢ Conventional rough machining on castings and forgings.
➢ Raw material from a material stockist / distributor³.
➢ Purchased standard catalog hardware (COTS).
➢ Customer specified special processing (A1.1 NOTE 3, also see b) below).
➢ Products or services from a Moog end-customer directed source.
b) Only purchase from a Moog or end-customer approved source for special processing⁴.
➢ When processing requirements are defined by Moog (e.g. ASTM E1417) or by Moog’s
end-customer (e.g. BAC 5728), processors must be approved for the process
specification by Moog (for Moog defined requirements) or by the end-customer (for
customer defined requirements). The use of a Moog or end-customer approved sub-tier
does not relieve the supplier from responsibility to furnish acceptable products.
➢ When Moog’s customer’s specifications are called out in the drawings (e.g. BAC spec,
Lockheed spec, etc.), supplier shall use processors that are currently approved/certified
by the end-customer for the process specification and, in that case, the processor need
not also be Moog approved.
➢ Moog approved special process suppliers (https://www.moog.com/suppliers/asps) shall
be used on parts related to all Moog purchase orders where Moog defines the processing
requirements, unless the supplier is themselves approved for the process specification by
Moog⁵, or is otherwise directed by a Moog supplemental quality requirement.
➢ Suppliers shall establish and follow a formal documented process to verify, during
contract review and prior to processing the parts, that either they or their chosen sub-tier
are an approved processor for the Moog or end customer specification. When requested
by Moog, suppliers must be able to furnish objective evidence (e.g. internal production
records, certifications from sub-tiers) that the process has been followed, and that parts
have been processed by approved suppliers according to defined process specifications.
c) Ensure that all purchasing information / documentation:
➢ Accurately specifies the supplier’s requirements and Moog’s requirements, including the
requirements of this document, and is flowed down to subcontractors / sub-tier suppliers.
➢ Specifies the supporting documentation to be provided with the purchased product on
receipt that states the product meets specified purchase requirements.
d) Ensure that final product verification of contracted parts before shipment to Moog is not delegated
to sub-tiers unless formally approved by a Moog quality representative (refer A4.16).
e) Maintain records of purchasing / subcontracting per the requirements of A1.3.
NOTE 1: Allowable alterations within the Modified COTS category exclude special processes. If special
processing requirements for COTS parts are modified, they are deemed Build-to-Print or Build-to-
Specification parts (refer Section 3.0) and so all requirements of A4.4 apply.
NOTE 2: Conventional machining operations involve direct contact between tool and workpiece (e.g.
turning, milling, grinding etc.), whereas unconventional machining does not (e.g. EDM, ECM).
NOTE 3: Traceability to the raw material manufacturer is required. Suppliers procuring raw material to
manufacture hardware for Moog shall comply with S275 when applied on the PO. For simplified
compliance, raw material may be purchased pre-inspected to S275 from a Moog approved raw material
supplier listed at: http://www.moog.com/suppliers/arms.
NOTE 4: The following are considered special processing, as a minimum: Heat treatment, Plating
operations, Chemical processing, Chemical cleaning, Nondestructive Testing, Welding/Brazing, Shot
Peening, Ion Vapor Deposition (IVD), High Velocity Oxygen Fuel (HVOF), other specialty coatings.

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➢ Suppliers need not be Moog approved for in-process stress relief when parts are subsequently heat
treated to a final condition. The supplier must adequately control pyrometry and select temperatures
and cycle durations that will not be detrimental to fit, form, or function.
➢ Suppliers of nameplates using photosensitized aluminum material are deemed compliant with MIL-A-
8625 Anodic Coatings for Aluminum and Aluminum Alloys and are therefore exempt from the
requirement to use a Moog approved processor to comply with this specification.
NOTE 5: Suppliers may verify their own approval status via the TipQA Supplier Portal (refer A1.4).

A4.5 Receipt Inspection / Verification of Purchased Product

The supplier shall:
a) Have a receipt inspection process to verify that purchased product meets the supplier’s
requirements, which shall include Moog’s requirements.
b) Ensure that required documentation has been provided with the purchased product that states
the product meets specified purchase requirements (refer A4.14).
c) Maintain records of receipt inspection and supporting documentation per the requirements of
A1.3.

A4.6 Subcontractor / Sub-tier Supplier Monitoring

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Monitor subcontractor / sub-tier supplier performance through the following indicators:
➢ Delivered product quality.
➢ Customer disruptions / customer returns.
➢ Delivery schedule performance.
b) Conduct load and capacity reviews with key subcontractors / sub-tier suppliers annually or
following significant load increases.
c) Take appropriate corrective action with poorly performing subcontractors / sub-tier suppliers.
d) Maintain records of subcontractor / sub-tier supplier monitoring per the requirements of A1.3.

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A4.7 Manufacturing Process Control

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Maintain a traveler, router, process flow sheet or equivalent control mechanism that directs
procedures for the control of quality and configuration through all stages of production.
b) Develop inspection procedures and control plans, and maintain records of inspection that include
evidence of inspection for all features (e.g. first article inspection, acceptance test data) of
products / processes supplied to Moog, showing the product has been inspected and/or tested
during all stages of manufacturing, identifying the name of the individual (i.e. with stamps, etc.)
who certified the results, and where applicable include the results of the inspections and tests.
c) Ensure that 100% of all features on all parts produced are in accordance with the Moog
requirements. This shall be accomplished by the following minimum requirements:
➢ Understand and reduce variation within processes, by using SPC and control-charting
techniques and/or appropriate inspection¹. Suppliers using sample (incl. Moog approved)
inspection plans remain responsible for all attributes on the part/assembly.
➢ In-process inspection shall occur throughout processing of a manufacturing lot.
➢ The method of inspection shall be suitable and capable² for each type of feature or
inspection being performed. For example, measurement instruments should have 10
times the resolution of the tolerance being measured.
➢ Parts shall be 100% visually inspected for loose or hanging burrs, machining chips,
handling damage, and FOd (Foreign Object Debris) prior to shipment.
➢ Suppliers shall buy thread/spline gauges from commercial manufacturers (commensurate
to the tolerance of the part) and shall not use internally manufactured gauges.
d) Ensure that calibration of measuring and test equipment used for product acceptance is
performed and is traceable to established international or national measurement standards (e.g.,
BSI, NIST, UKAS, etc.). Procedures for periodic calibration, certification, maintenance of tools
and equipment, and an action plan, should measuring and/or test equipment be found to be out of
calibration, shall be established and followed. The action plan shall contain, as a minimum, item
identification (model, manufacturer, and serial number), found condition (including span/range
and accuracy), date condition found, date of previous calibration, notification details, and any
other pertinent measurement details.
e) Parts that have been subjected to machining processes, and selected other build-to-print parts,
must meet the workmanship standards and requirements defined by Moog³.
➢ In general, parts shall have consistent appearance with respect to color, texture, machine
marks, etc. unless allowed by the drawing, specification, workmanship/visual standard.
Parts shall also be free of random marks, blemishes or touch-ups unless allowed by the
specification, drawing, workmanship/visual standard.
➢ Questions regarding specific appearance concerns should be submitted to the Moog
buyer (A4.16) via an SN-type NC (before manufacture) or an SR-type NC (post
manufacture) with the appropriate detail (problem description, pictures, cause,
recommended actions, etc.)
f) Establish a visual management process / system that will provide feedback to everyone involved
in the process regarding current status, the flow of work, priority and the performance of the
process, facilitating timely problem diagnosis and effective intervention.
NOTE 1: Process stability and capability shall be demonstrated before moving to reduced sampling
frequencies, and Aircraft Group suppliers (A1.1) shall adhere to AS13002 or AS9138.
NOTE 2: For Aircraft Group orders, inspection equipment shall be validated by Measurement Systems
Analysis aligned to AS13003.
NOTE 3: Suppliers of machined parts for Aircraft Group orders (A1.1) must meet the requirements of
MRQ52620.

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A4.8 Control of Reworked Product

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Only rework product in accordance with controls specified within the process specifications on the
product definition or to an agreed rework procedure authorized by Moog.
➢ For Moog designed hardware when Moog changes P/Ns, dash numbers, or P/N revisions
AND there is work in process (WIP) for a given contract, the rework instructions must be
submitted in writing to the Moog purchasing contact to obtain Moog Engineering approval
prior to rework.
b) Ensure that instructions for rework, including reverification / inspection requirements are
accessible to and utilized by the appropriate personnel.
c) Maintain records of reworked product per the requirements of A1.3.

A4.9 Foreign Object Debris

❖ These requirements are only applicable to Moog Aircraft Group orders.
❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Maintain a Foreign Object Debris/Damage (FOD) control program in accordance with the
requirements of AS9146 available from https://saemobilus.sae.org/content/AS9146/.¹
b) Shall use appropriate tools/techniques to manage part-level FOD risk throughout the
manufacturing process, documenting risks and associated mitigation actions in a part-level risk
register, PFMEA or Control Plan².
c) Ensure that all incidents of actual or potential FOD are reported, investigated and corrected.
NOTE 1: Suppliers of castings, forgings, conventional/rough machining (OSMs), OSP and raw material
are required to maintain a clean operating environment and good 5S practices (A3.2) but are not required
to fully comply with AS9146.
NOTE 2: Moog reserves the right to require use of PFMEA and Control Plans to identify and mitigate FOD
risk. Moog also reserves the right to require suppliers to undertake appropriate containment actions
pending implementation of robust preventative and control actions.

A4.10 Storage, Identification and Traceability

The supplier shall:
a) Provide secure storage facilities for product, equipment, tools and material. Ensure the conditions
of storage prevent deterioration and damage of stored items. Assess the condition of product in
stock at appropriate planned intervals in order to detect deterioration.
b) Ensure that individual articles and materials and lots thereof are always identified and segregated
from all other articles, materials and lots. Ensure segregation of serviceable product, equipment,
tools and material from unserviceable product, equipment, tools and material.
c) Records for articles shall indicate the part number, revision level, lot number and if applicable the
serial number and associated detailed information.
d) Records for materials shall indicate type, applicable serial numbers, manufacturing lot numbers,
heat numbers, batch, date code, cure date, etc.
e) Material or articles furnished by Moog for outside operations must remain identifiable by the Moog
supplied lot or serial number. This number must be recorded on all applicable supplier paperwork.

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A4.11 Preventive Maintenance

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Identify key process equipment and provide resources for machine / equipment maintenance and
develop an effective planned total preventative maintenance system that includes the following:
➢ Planned maintenance activities
➢ Packaging and preservation of equipment, tooling and gauging.
➢ Availability of replacement parts for key production equipment.
➢ Documenting, evaluating and improving maintenance objectives.
➢ Identification and control of all safety-critical plant and equipment.
➢ Loss to available capacity related to planned maintenance activities.

A4.12 Part Preservation, Packaging and Delivery

The supplier shall:
a) Comply with the freight, preservation and packaging guidelines stipulated by Operating Group¹
and/or Region at the Moog global supplier portal at https://www.moog.com/suppliers.
b) Ensure that the packaging and preservation is adequate to protect the products during
transportation, handling, and storage. In general, packaging containers shall be appropriate for
the size, weight, and fragility of the products being packed, and shall ensure there is no metal-to-
metal contact of finished features.
c) Ensure that preservation methods (e.g. oils) will allow storage without degradation/corrosion for a
minimum of 12 months from the date of receipt.
d) Not use preservatives that congeal over time and/or are difficult to clean.
e) Use part separation dividers or unitized packing to prevent part to part contact or packaging
damage.
f) Ensure that different manufacturing lots of the same part number are not mixed within a package.
Each manufacturing lot shall be clearly identified and segregated in separate packages¹.
g) Ensure that packaging labels contain the following information: date of shipment, purchase order
number, part number and quantity in both numerical and barcode 3 of 9 format.
h) Label fragile packages as such.
i) Clearly mark the shelf life/expiration date on the packaging and the shipping paperwork for
material with shelf life requirements.
j) Ensure that all chemicals are accompanied by a relevant Safety Data Sheet (SDS) (formerly
called Material Safety Data Sheet (MSDS)) with each shipment.
k) Communicate with Moog as necessary, to establish other appearance, packaging and
preservation techniques required.
NOTE 1: Individual lot packages may be combined in a single outer container if each inner container is
clearly labeled with the lot information and the lots are individually listed on a shipping list as separate line
items.

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A4.13 Control of Work Transfers & Process Changes

❖ Control of Work Transfers & Process Changes is applicable to suppliers planning the temporary or
permanent transfer of work, or change to the manufacturing process, and is used to control and
verify that the product conforms to requirements during and after the following types of
transfers/changes:
➢ From the supplier’s facility to another facility.
➢ Outsourcing from or insourcing to the supplier’s facility.
➢ From one subcontractor / sub-tier supplier to another subcontractor / sub-tier supplier¹.
➢ Within the supplier’s facility that could influence the continuity of supply of product.
➢ Any change in either the product design or the associated manufacturing process that could
impact critical items (3.2).
❖ Control of Work Transfers & Process Changes is not applicable to.
➢ Suppliers of deliverable software, COTS or Modified COTS.
➢ A source that holds a current valid First Article Inspection Report (FAIR) for the product.
➢ Raw material purchased from a stockist / distributor.
The supplier shall:
a) Establish a documented procedure for the control of work transfers & process changes to plan,
control and verify the conformity to specified requirements before, during and after the change.
The procedure shall contain (but not be limited to):
➢ Formal notification to Moog before any change commences².
➢ Risk assessment and mitigation.
➢ Transfer /change plan.
➢ Demonstration of capacity and process capability at the new area to protect customer
delivery and quality.
➢ Demonstration that generation of buffer stocks are built into load and capacity plans to
protect customer delivery.
b) Complete and submit the necessary forms and qualifying information, including First Article
Inspection Report (FAIR) to their Moog purchasing contact.
c) Proceed with the work transfer or process change only when a response has been received from
their Moog purchasing contact and compliance with the stipulated requirements has been
achieved.
d) Ensure that delivery performance is protected prior to any work transfer or process change.
e) Maintain records of work transfers and process changes per the requirements of A1.3.
NOTE 1: Examples of sub-tier supplier changes that require notification to Moog include; changing
supplier of castings/forgings, changing supplier of special processes defined by Moog or Moog’s end
customer, changing supplier of make-to-print sub-components that impact form, fit, function of the
assembled unit, or changing supplier that could negatively impact delivery or cause capacity constraints.
NOTE 2: Notifications shall be submitted to Moog in accordance with the requirements stipulated in A1.4.
Supplier shall not make any change in materials or design details which would affect the goods or any
component parts thereof regarding 1) part number identification, 2) physical or functional
interchangeability, or 3) repair and overhaul procedures and processes and material changes which affect
these procedures without written approval of Moog buyer. If such approval is granted, all part numbers
and the originals of all drawings and data shall be revised accordingly.

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A4.14 Release of Products and Services

❖ Release documentation may include the following:
➢ Certificate of Compliance (CofC).
➢ First Article Inspection Report (FAIR).
➢ Production Part Approval Process (PPAP) documentation (Section B).
The supplier shall:
a) Provide separate release documentation with each delivery to Moog.
b) Ensure that release documentation meets the following:
➢ Is written in the English language.
➢ Refers to a single purchase order / delivery.
➢ Is legible and protected from damage / deterioration.
➢ Is attached to the outside of secondary packaging (where appropriate)
c) The CofC submitted to Moog shall contain the following information as a minimum: Unique
traceable document number; Moog part number and drawing revision; Military, Federal or
Industry specification number and revision; Purchase Order number and line item; Quantity of
product; Serial numbers (if applicable); work order number (if applicable); date shipped; supplier
name; authorized acceptance authority stamp or signature; compliance statement¹
➢ For parts returned by Moog to the supplier, the CofC for the reshipment must contain the
debit memo number, a summary of work performed or statement that part was replaced.
d) Provide additional release documentation (when applicable)
➢ First Articles and First Article Inspection Reports (FAI, FAIR) ².
➢ Production Part Approval Process documentation³.
➢ Deviation permit number (Ref: SN-Type NC, A1.4, A4.16).
➢ Concession permit number (Ref: SR-type NC, A1.4, A4.16).
➢ Raw Material traceability certifications, testing and inspection results⁴.
➢ In addition, when requested the supplier shall furnish information on source(s) of supply
that could include serial numbers, lot numbers, heat numbers, batch, date code and cure
dates and Qualified Products List approval status as applicable.
e) Maintain records of release documentation per the requirements of A1.3.
NOTE 1: The CofC shall include confirmation of compliance to all PO requirements including drawings,
specifications, SQR-1 and all S-clauses.
NOTE 2: First Articles and First Article Inspection Reports (AS9102) are required when supplementary
quality clause S292 are applied to the Moog PO.
NOTE 3: Production Part Approval Process documentation (Section B) is required when supplementary
quality clause S580 is applied to the Moog PO.
NOTE 4: The following requirements apply to suppliers of raw material, castings and forgings.
➢ Suppliers of raw material must comply with supplementary quality clause S275 when applied to
the PO. See S275 at http://www.moog.com/suppliers/ssqr for more information. Hand forgings (or
open-die forgings) are considered raw material and suppliers are therefore also subject to the
requirements defined in S275.
➢ Suppliers of Moog build-to-print products, excluding castings and forgings, must comply with
S275 when applied to the PO. For such suppliers, compliance to S275 requires completion of the
prescribed raw material inspections but does not require submission of the checklist with
shipments to Moog. 3rd party lab tests may be required for some materials.
➢ For simplified compliance material may be purchased pre-inspected to S275 from a Moog-
approved raw material supplier, found at http://www.moog.com/suppliers/arms.

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A4.15 Control of Non-Conforming Product

The supplier shall:
a) Establish a method of detection and feedback of product nonconformances and process
noncompliance.
b) Contain nonconformances by segregating (or identifying and controlling) the product or process
to prevent unintended use or delivery. Only product that conforms to specified requirements shall
be shipped to Moog¹.
c) Take necessary actions (within 48 hours) to contain the effect of the nonconformance on other
process or products, i.e. work-in-progress, stores stock, shipping areas, in transit, sub-tier /
subcontract activities, similar products, products already dispatched and delivered to Moog.
d) Immediately notify² their Moog purchasing contact and their Moog quality representative of any
delivered nonconforming product, and continually pursue an acknowledgement from Moog that
the notification has been received.
e) Stop shipment of product when notified of nonconformance by Moog until appropriate
containment and corrective action has been completed (A5.3).
f) Clearly and permanently mark (or establish alternative controls to prevent use) product
dispositioned for scrap until physically rendered unusable.
g) Take appropriate corrective action (A5.3).
h) Maintain records related to the control of non-conforming product per the requirements of A1.3.
NOTE 1: Dispositions of Use-As-Is or Repair for products under Moog design control shall require written
authorization prior to shipment (A4.16). Moog does not grant Material Review Board (MRB) Authority to
suppliers. Any reworked parts shall be re-inspected and/or tested prior to shipment to Moog. As stated in
A4.3, suppliers shall not accept purchase orders for parts to be made to “red-line” drawings or unreleased
specifications and such parts are not permitted to be shipped to Moog.
NOTE 2: Notifications shall be submitted to Moog in accordance with the requirements stipulated in A1.4.
Suppliers are required to notify Moog within 24 hours of discovering any nonconformance that exists or is
suspected of existing on hardware that has previously been shipped to Moog. This notification shall
include the following information at a minimum:
➢ Affected Part number(s), process(es) and name(s).
➢ Description of the nonconforming condition and the affected requirement.
➢ Quantities, dates, purchase orders, and destination of delivered shipments.
➢ Lots, batch numbers, serial numbers or date codes as applicable of the affected lot.
Aircraft Group suppliers are required to submit this information via an SN-type NC (refer A1.4).

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A4.16 Deviations and Concessions

The supplier shall:
a) Ensure that written authorization via an approved SN or SR-type NC has been granted by Moog
prior to the shipment of product which does not conform to specified requirements¹.
b) Ensure the concession permit number (SR-type NC) is included in the release documentation
submitted with product shipment to Moog (A4.14). This number must be clearly listed on the
packing slip, Certificate of Conformance and FAIR if applicable.
c) Ensure that nonconforming product shipped to Moog is clearly identified as non-conforming
product and packaged separately from the acceptable product.
d) Take appropriate corrective action (A5.3).
e) Maintain records of deviation permits / concessions per the requirements of A1.3.
NOTE 1: Requests for deviation or concession should be submitted to Moog in accordance with the
requirements stipulated in A1.4.
➢ SN-type NCs are used to request deviations from requirements and should be generated and
submitted to Moog during contract review and prior to acceptance of the purchase order and
manufacture of parts (refer A4.3).
➢ SR-type NCs are used for requesting concessions for non-compliant hardware. SR-type NCs are
required for all/any non-conforming parts, including parts which already have a Moog approved
SN-type NC. As a rule, suppliers may not ship nonconforming product to Moog without an
approved SR-type NC. The single exception to this rule is an open SR-type NC with disposition
“MRB HOLD”. Suppliers may ship product to Moog on an open SR-type NC with disposition
“MRB HOLD” only when authorized in writing by the Moog buyer.

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A5 MEASUREMENT, ANALYSIS & IMPROVEMENT

A5.1 Quality and Delivery Performance
The supplier shall:
a) Monitor quality and delivery performance using key performance indicators¹ and ensure that
quality and delivery performance targets are achieved.
b) Take appropriate corrective action (A5.3) when quality or delivery performance is not or will not
be achieved.
c) Inform the Moog purchasing contact immediately when delivery schedules are not or will not be
achieved and submit a recovery plan (within 24hrs) to the Moog purchasing contact.
d) Use a cross-functional team to develop a continual improvement policy and plans to meet Moog
performance expectations².
e) Monitor the implementation of improvement plans and evaluate the effectiveness of results.
NOTE 1: Where Moog has provided the supplier with a ‘scorecard’ the supplier will use the scorecard as
a key performance indicator.
NOTE 2: Moog performance requirements may be continually refined relative to evolving industry and
customer expectations. Moog will apply supplier maturity assessment and supplier development tools
such as IAQG SSCA as necessary to develop, recover and improve performance to meet expectations.

A5.2 Audit Process

❖ This section does not apply to suppliers of COTS or Modified COTS.
The supplier shall:
a) Establish a periodic audit program (product and process audits) that includes internal production
and subcontract services, to verify compliance to planned arrangements related to Moog
contracts. The audit program shall be prioritized based on product and process risk.
b) Audit products at appropriate stages of production using a product that has been selected at
random from the current production process to determine the following:
➢ Production method provides a record to demonstrate that all operations are complete.
➢ Verification / inspection records demonstrate that all operations are appropriately verified.
➢ Dimensional acceptability to product definition.
➢ Visual acceptability to product definition.
➢ Functional performance test to product definition (where applicable).
c) Audit each manufacturing process to determine if the resource and controls used to transform
inputs into outputs are effective and comply with requirements.
d) Have internal auditors who are appropriately trained and competent (A3.1) to perform audits.
e) Establish specific checklists to be used for each audit.
f) Increase audit frequencies when internal / external nonconformances or customer (Moog)
complaints occur.
g) Take immediate action when an audit result identifies a product nonconformance (A5.3).
h) Take appropriate corrective action (A5.3) within 90 days or prior to shipment of product to Moog.
i) Maintain records of internal audits per the requirements of A1.3.

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A5.3 Corrective Action

The supplier shall:
a) Perform structured problem-solving activities to establish the root cause(s) of nonconformances.
b) Take appropriate corrective action(s) to eliminate the cause of nonconformances and prevent
recurrence.
c) Verify that a permanent fix has prevented any further nonconformances.
d) Flow down corrective action requirements to subcontractors / sub-tier suppliers (when
applicable).
e) Take corrective action whenever a concession request has been submitted to Moog (SR-type
NC).
f) Take corrective action whenever a Supplier Deviation Notice (SDN) has been identified to the
supplier by Moog.
g) Take and submit details of corrective actions whenever a formal corrective action response is
requested by Moog¹ ².
h) Review and update the Process Failure Mode and Effects Analysis (PFMEA) and Control Plan (or
equivalent risk management tools) whenever the corrective action has been identified³.
i) Maintain records of corrective actions per the requirements of A1.3.
NOTE 1: Requests for formal corrective actions (RC, SA, SU and SC types) are issued by Moog from the
TipQA system (refer A1.4). Suppliers should submit their corrective action response via TipQA.
NOTE 2: Suppliers must respond promptly and effectively to corrective actions issued by Moog.
Expectations and best practices for CA responses are available here and at the Moog supplier portal
https://www.moog.com/suppliers.
CA responses must address the following robustly:
➢ Containment (within 48hrs) – action to contain the problem and prevent further escapes. Perform
initial ‘look across’.
➢ Root cause (process) – define why the escape happened (drill down to process failure).
➢ Root cause (detection) – define why the problem escaped detection.
➢ Corrective action – immediate actions taken or planned to correct the root cause(s) of the
specific escape.
➢ Preventative action – actions taken or planned to prevent problem reoccurrence at the systemic
level. Perform a ‘look across’ to other similar parts or processes.
NOTE 3: Repeated failure to promptly and effectively contain non-conformances and address underlying
root-causes may result in escalation, including but not limited to:
➢ Moog or 3rd party source inspection and audits of supplier’s products and processes.
➢ Participation by the supplier in Moog’s supplier improvement and recovery processes.
➢ Suspension, disapproval and removal from the Moog Approved Suppliers List (ASL).

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SECTION B – REQUIREMENTS FOR ADVANCED PART QUALITY PLANNING &

PRODUCTION PART APPROVAL PROCESS
0.1 Introduction & Scope
APQP drives a quality focused approach to product development using a phased planning process within
which specific deliverables are established, monitored, and tracked to closure. PPAP is an output of
APQP confirming that the production process has demonstrate the potential to produce product that
consistently fulfill all requirement while operating at the customer demand rate.
APQP has five phases (conceptually illustrated in Figure 1).

Section B requires compliance with AS/EN/SJAC 9145:2016 as a minimum. The sections below list
additional Moog requirements, if any, corresponding with each section of the basic standard.
These combined requirements are applicable to suppliers when supplementary quality clause S580 is
applied on the Moog PO.

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B1 ADVANCED PART QUALITY PLANNING (APQP) REQUIREMENTS

B1.1 General Requirements
❖ All or some phases of APQP are applicable to:
➢ New product design or change to existing design (Design-Make parts) ¹.
➢ New product design or change to existing design (Make to Print parts) ².
➢ New location or change in production location or change in source producing the part ³.
➢ New process or process change, unless change is negligible ⁴.
Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) Establish a documented procedure to comply with Moog APQP and PPAP requirements.
b) Include Moog specific requirements within the scope of APQP procedures.
NOTE 1: All phases are applicable.
NOTE 2: Phases 1, 3, 4, 5 are applicable, and Phase 2 is limited to feasibility of the proposed design
requirements (AS9145 clause 4.4.6) and approval.
NOTE 3: Phases 1, 3, 4 and 5 are applicable.
NOTE 4: Some examples of negligible changes are:
➢ Change that does not potentially impact the performance of the process (quality, cycle time).
➢ Change that does not impact process stages that control or monitor key characteristics.
➢ Change that does not require a change to inspection / test methods.
➢ Change that does not introduce additional or alternative processing.

B1.2 Advanced Part Quality Planning Project Management

Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) When requested by Moog, provide the plan and status report of APQP progress.

B1.3 Phase 1 Requirements – Planning

Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) N/A.

B1.4 Phase 2 Requirements – Product Design and Development

Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) N/A.

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B1.5 Phase 3 Requirements – Process Design and Development

Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) Develop a Value Stream Map¹ as part of the process design deliverables.
b) Develop a Measurement Systems and Analysis² (MSA) Plan that is consistent with AS13003.
c) Conduct Process Failure Mode and Effects Analysis² (PFMEA) in accordance with AS13004 and
select, validate and operate process controls in accordance with AS13006.
d) Identify Process Key Characteristics for initial process capability studies.
e) When Key Product Characteristics have been identified by Moog, identify these within the
PFMEA and Control Plan, and control in accordance with AS/EN/SJAC 9138.
f) Include the requirements of this section when conducting a Production Readiness Review
(PRR).
NOTE 1: Value Stream Map relates to an evaluation of the product supply chain (internal and external)
and production processes, from the beginning of the process up to the delivery of the product, including
as a minimum: physical flow, information flow and key stakeholders/contributors. A single value stream
map may apply to a group or family of products.
NOTE 2: An element of PPAP file required for submission.

B1.6 Phase 4 Requirements – Product and Process Validation.

Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) Produce a minimum of twenty-five¹ (25) products during the production process run(s).
b) Use product and data from the production process runs to support Moog PPAP elements.
c) Conduct MSA for the test / inspection criteria in accordance with AS13003.
d) Provide initial process capability studies to Moog for features designated as key product
characteristics or key process characteristics. Data analysis to be completed in accordance with
AS13006.
NOTE 1: An alternative minimum number of parts may be agreed with the Moog technical representative
and may be authorized only via explicit instruction on the Moog purchase order.

B1.7 Phase 5 Requirements – On-going Production, Use and Post Delivery Services
Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) N/A.

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B2 PRODUCTION PART APPROVAL PROCESS (PPAP) REQUIREMENTS

B1.1 Process Requirements for Production Part Approval Process
Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) N/A.

B1.2 Production Part Approval Process File and Submission

Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) N/A.

B1.3 Production Part Approval Process Disposition

Comply with AS/EN/SJAC 9145:2016.
In addition, the supplier shall:
a) N/A.

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Change History

Revision Date Description of Changes MOOG Approvals

1.0 January 2020 This document is the initial issue of an Will Brady (Aircraft)
updated compilation and consolidation of
Joe Pattacciato (Industrial)
Moog supplier quality requirements across
Aircraft and Industrial operating groups and
business units. It includes almost all content
included in earlier revisions of SQR-1.

Document Update Policy

This document may be updated periodically. Major amendments will be shown as an update from one revision
number to a higher revision number (e.g. revision 1.0 to revision 2.0). A minor amendment will be shown as a number
change after the decimal point (e.g. revision 1.0 to revision 1.1). The content of the higher revision is regarded as the
latest requirements.

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PRINTED COPIES ARE FOR REFERENCE ONLY

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