CONFIDENTIAL AM228/JAN2021/ADM501

UNIVERSITI TEKNOLOGI MARA,

CAWANGAN KEDAH
TEST

COURSE : ORGANIZATIONAL BEHAVIOR

COURSE CODE : ADM 501
EXAMINATION : JAN 2021 (SEM OCT.2020-FEB 2021)
TIME : 40 MINUTES

NAME : …………………………………………….

STUDENT ID : ……………………………………………

GROUP : KBASP5A

INSTRUCTIONS TO CANDIDATES: ANSWER ALL QUESTIONS.

Question 1

Which of the following statements is true about organizational behavior? 

 
A. OB researchers systematically study various topics at a single level rather than at multiple levels.
B. It is concerned with the study of people who work independently.
C.  It does not include the study of collective entities.
D. It is less effective in studying people who interact in highly organized fashion.
E.  It includes team, individual, and organizational level analyses.
 

Question 2

Organizational behavior knowledge: 

 

A. originates mainly from models developed in chemistry and other natural sciences.
B. accurately predicts how anyone will behave in any situation.
C.  is more appropriate for people who work in computer science than in marketing.
D. helps us to understand, predict, and influence the behaviors of others in organizational settings.
E.  is important only for the managers of an organization.

Question 3

Organizational behavior views organizations as: 

 

A. non-systems.
B. a single unitary subsystem.
C.  open systems.
D. closed systems.
E.  a system without interactions with the external environment.

Question 4

According to the open systems view of organizations, _____ is (are) an input for organizations. 
 
A. incentive plans
B. products
C.  financial resources
D. employee motivation
E.  employee behavior
Question 5

_____ refers to the study of moral principles or values that determine whether actions are right or wrong and
outcomes are good or bad. 
 
A. Performance orientation
B. Ethics
C.  Multicultural teams
D. Legal obligations
E.  Organizational behavior

Question 6

Which of the following identifies the four factors that directly influence individual behavior and performance? 
 
A. Utilitarianism
B. MARS model
C.  Schwartz's model
D. Holland's model
E.  Myers-Briggs Type Indicator
 
Question 7

_____ represents the forces within a person that affect the direction, intensity, and persistence of voluntary
behavior. 
 
A. Motivation
B. Personality
C.  Values
D. Ethics
E.  Abilit
y
 

Question 8

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and
perform them better? 
 
A. Persistence levels
B. Direction
C.  Intensity
D. Aptitude
E.  Commitment
 
Question 9

Buluh Emas Corporation gives simple accounts to newly hired employees, and then adds more challenging
accounts as employees master the simple tasks. This practice mainly: 
 
A. improves role perceptions.
B. increases person-job matching.
C.  reduces employee motivation.
D. provides more resources to accomplish the assigned task.
E.  improves employee aptitudes.

Question 10

Assisting coworkers with their work problems, adjusting work schedules to accommodate coworkers, and
showing genuine courtesy toward coworkers are some of the forms of: 
 
A. role perception.
B. counterproductive behavior.
C.  task performance.
D. organizational citizenship.
E.  job matching.

 Question 11

Atiff believes that women have difficulty coping with the stress of executive decisions. Linda is promoted into a
senior management position and Atiff soon complains that Linda will not be able to cope with this job. Atiff is
exhibiting which of the following perceptual errors? 
 
A. Attribution error
B. Stereotyping
C.  Projection bias
D. Halo error
E.  Recency error

Question 12

The process where people are motivated to confirm and maintain their existing self-concept is known as: 
 
A. self-efficacy.
B. self-esteem.
C.  self-verification.
D. self-enhancement.
E.  self-centering.
Question 13

Bunyamin is a doctor who is quick to mention that he is a doctor when he first meets other people. He also
tends to perceive himself and other physicians in a more favorable way than nurses and non-medical staff.
Which concept best explains Bunyamin's perceptual process? 
 
A. Attribution theory
B. Social identity theory
C.  Self-fulfilling prophecy
D. Perceptual defense
E.  Myers-Briggs Type Indicator

Question 14

According to social identity theory, people tend to: 

 

A. receive information and make sense of the world around them.

B. perceive that their own actions are due to the situation, whereas the behaviors of other people are mainly due
to their motivation and ability.
C.  believe that people in their own groups share common traits.
D. think that they are distinct from people in the social groups to which they have a connection.
E.  refer to something about themselves as separate individuals.

Question 15

Generally, the brands placed on the upper shelves of supermarkets receive greater attention than those on the
lower shelves. This is an example of _____. 
 

A. selective attention
B. stereotyping
C.  halo effect
D. behavior modification
E.  recency effect

Question 16
Emotions are defined as: 
 

A. feelings that are not directed toward anything in particular.

B. our judgments about what is right or wrong.
C.  our intentions to act towards an attitude object.
D. the cluster of beliefs, assessed feelings and behavioral intentions towards an attitude object.
E.  physiological, behavioral, and psychological episodes experienced toward an object, person, or event that
create a state of readiness.
Question 17

Which of the following differences is similar to the difference between emotions and attitudes? 
 
A. Eating something versus drinking something.
B. Experiencing something versus judging something.
C.  Perceiving something versus behaving toward something.
D. Knowing about something versus doing something.
E.  Espoused values versus enacted values.

Question 18

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called: 
 
A. cognitive distance.
B. emotional intelligence.
C.  cognitive justification.
D. cognitive dissonance.
E.  neglect.

Question 19
Emotional labor refers to: 
 
A. the effort, planning, and control needed to express organizationally desired emotions during interpersonal
transactions.
B. the tendency to change our attitudes so they become more consistent with our behaviors.
C.  a person's evaluation of the job and work context.
D. a person's emotional attachment to identification with, and involvement in a particular organization.
E.  maintaining similar emotional display rules and standards around the world.

Question 20

Emotional dissonance occurs when: 

 
A. there are no known emotional display rules for a particular situation.
B. we experience conflict between the required emotions and our true emotions.
C.  we work with someone who has high emotional intelligence.
D. job satisfaction is at the same level as organizational commitment.
E.  there is a set of similar emotional display rules around the world.
Question 21

Which of the following does Maslow's needs hierarchy theory include? 

 
A. Domination
B. Frustration-regression
C.  Desire to know
D. Aesthetic beauty
E.  Self-actualization

Question 22

Question 23

Question 24

Question 25
 END OF QUESTION

ANSWER SHEET

COURSE : ADM 501-ORGANIZATIONAL BEHAVIOR

TEST : JAN 2021
REMARK : PLEASE WHATSAPP/E-MAIL THIS ANSWER
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NAME : …………………………………………….

STUDENT ID : ……………………………………………

GROUP : KBASP5A

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