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Journal entries
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Date
and Message Added by
time

13 Jan Hi Daryl,​ Betty

2022 at You have an appointment with
4:30pm Jobs22 on 19/01/2022 at 3:30pm.
This is going to be a phone call.
They have tried to contact you on
several occasion and not being
able to get hold of you.​

Regards​
Betty

12 Jan Document upload completed Daryl

2022 at Cable
10:35am

10 Jan Attended: An agent

2022 at Work Search Review
10:12am Monday 10 January 2022 at
10:00am in a jobcentre

10 Jan Hi Daryl,​ Humza

2022 at
9:01am I will call you on this occasion
however please keep the result of
the test as you would need to
provide this as evidence.​

Regards,​
Humza.

Send reply

9 Jan I tested positive for COVID so have Daryl

2022 at to isolate for 10 days Cable
10:03am

5 Jan About reduced payments Daryl

2022 at (sanctions) Cable
3:12pm

4 Jan Accept your commitments Daryl

2022 at completed Cable
5:25am

30 Dec Attended: An agent

2021 at Restart Scheme referral and
11:59am handover
Thursday 30 December 2021 at
11:30am in a jobcentre

30 Dec Hi Daryl,​ Betty

2021 at Thank you for your time today.
11:57am Please find attached your letter for
your start of this scheme,
highlighting what we talked about
today and what you can expect
from them going forward.​
Also, please remember to accept
your new commitments when you
see the to-do on your account
Read the attached file. If the letter
asks you to call us, please try using
your journal instead. UCD598
Restart referral_Daryl_Cable.docx

29 Dec Unfortunately I was at my mums for Daryl

2021 at the holidays and then my brother Cable
2:32pm tested positive for COVID today so
I have to self isolate for 10 days so
can’t make my appointment
tomorrow

16 Dec Hi Daryl, Rebecca

2021 at Read the attached file. If the letter
3:23pm asks you to call us, please try using Canterbury
your journal instead. Service
UCD157_Daryl_Cable.pdf Centre

16 Dec Hi Daryl,​ Rebecca

2021 at
3:03pm As promised here is the information Canterbury
with regards to extra help for you Service
and your mum. ​ Centre
There may be help available at;​

LUTON crisis support on 0800

456 1673​
Show more
Luton Food Bank on 01582
725838
16 Dec Hi Daryl. or
​ Online​ Rebecca
2021 at
Luton Citizensaround
Advice2.30pm
0808 278
1:58pm I will contact today Canterbury
7847​
regarding your request for a Service
The money advice service on 0800
recoverable hardship payment.​ Centre
138 7777 and on line​
Luton Community Money Advice –
Kind Regards ​
01582 458714​
UC
Noah Enterprise Welfare Centre –
15 Dec Hi Daryl,​
noahenterprise.org​ Betty
2021 at There's
Trussellbeen
Trust a– change to your
07870361180​
3:24pm sanction.
Turn2us.org.uk​
Read the attached
Salvation Army 0800 file.144
If the letter
4774.​
asks
Lutonyou to calloffer
Council us, please
a granttry using
(Local
your journal
Welfare instead. :UCD96
Assistance) 01582 510
(1)_Daryl_Cable.doc
332 / 0800 456 1673​

Kind Regards ​
15 Dec Becci
We spoke today; I've asked that Syed
2021 at your Case Manager, Rebecca, or
2:52pm one of their colleagues looks at
your case and respond to any
issues you may have. They will
respond via your Journal before 6
pm Thursday 16 December with
further information.

15 Dec Attended: An agent

2021 at Work Search Review
2:31pm Wednesday 15 December 2021 at
2:30pm in a jobcentre

10 Dec Hello Daryl,​ Gary

2021 at
1:09pm You will need to attend the missed Canterbury
appointment on Wednesday 15 Service
December 2021 at 2:30pm before Centre
any Recoverable Hardship
Payment.​

Regards​

Gary Show more

10 Dec FAILURE TO ATTEND MANDATORY Daryl

2021 at APPOINTMENT completed Cable
12:57pm

10 Dec FAILURE TO ATTEND MANDATORY Daryl

2021 at APPOINTMENT completed Cable
12:05pm

10 Dec We spoke today; I've asked that Marc

2021 at your Case Manager, Rebecca, or
12:02pm one of their colleagues looks at
your case and respond to any
issues you may have. They will
respond via your Journal before 6
pm Monday 13 December with
further information.

10 Dec Failure to attend appointment Daryl

2021 at completed Cable
12:02pm

10 Dec Failure to attend appointment Daryl

2021 at completed Cable
12:02pm

10 Dec Failure to attend appointment Daryl

2021 at completed Cable
12:02pm

10 Dec Contact details - declare changes An agent

2021 at completed
12:00pm

10 Dec Hi Daryl​ Elaine

2021 at
8:19am An appointment has been arranged
for you to attend your local
jobcentre and meet with your Work
Coach. The details are on the To
Do list on your Universal Credit
account. ​

We will be able to consider ending

your sanction from the date
Show that
more
you attend your appointment.​
Send reply
Regards

9 Dec Sorry my phone has been broken Daryl

2021 at and I couldn’t get in to my account Cable
5:55pm any other way please contact me
regarding my sanctions please I
can’t survive on £6 for a month

29 Nov A sanction has been applied to your An agent

2021 at claim
9:46am

29 Nov Good morning Mr Cable​ Stephen

2021 at Please see attached letter for your
9:45am attention​ St Austell
It is regarding your appointment Service
with us on 26th October 2021 Centre
which you failed to attend​
Regards​
Universal Credit
Read the attached file. If the letter
asks you to call us, please try using
your journal instead.
Letter_Daryl_Cable.pdf

29 Oct Hi Daryl, ​ Humza

2021 at
9:52am You didn't attend your
appointment Tuesday on
26/10/2021 at 12.00pm. I will call
you again today at 12.20pm to
discuss why you did not attend. ​

I will call you from 0800 640

4999.​
Show more
Please ensure that the telephone
number
Hi Daryl,​declared on your claim is
26 Oct Humza
correct, as that is the number I will
2021 at
call
You you on.attend
didn't ​ your
4:44pm
appointment today at 12.00pm.​
If the time of this call is unsuitable,
you cancomplete
Please leave a message
the to-do inin
your
your
journal with a suitable time.
account to let us know why you did​
not attend.​
Kind regards, ​
Humza.
Attending your appointments is
something you agreed toShow do inmore
exchange for receiving Universal
Credit
Please- note
if youthis
do not
is aattend your
26 Oct bulk message Humza
appointments without what
2021 at and may not be suitable forwe
consider toIfbe a good reason, your
4:26pm everyone. you are interested,
payments could
me be affected.​
please send a journal message
immediately to book you a slot.
Kind regards,​
Spaces are filling up fast.​
Humza.
Airport Jobs Fair - Friday 12th
November 2021​

21 Local Employers fromShow

across the
more
Airport​
26 Oct Failed to attend: An agent
2021 at This
Workjobs Searchfair is for all customers
Review
12:21pm interested
Tuesday 26inOctober working2021 at London
at
Luton Airport​
12:00pm in a jobcentre
​
21 Airport Employers with over 870
19 Oct Are you interested in becoming a Elaine
vacancies in the Retail, Hospitality,
2021 at Professional Bus Driver?​
Ground Handling, Crew, Cleaning
2:41pm ​and Border Force Sectors at
We currently
Lutonhave a four-week
London Airport​
employability course looking at
skills
Venuefor gainingHouse,employment as a
- Percival Ground
Bus Driver, including:​
Floor, Percival Way, Luton Beds,
•LU2study for a L2 Award in
9NU​
professional Bus driving offering
knowledge of 100
the industry​
Arriva Bus no Service to
•Percival
provisional licence application
Show more
Way -​
and provide a medical​
•This practice to enable you to be -
18 Oct From isLuton
a generalStation message,
Interchange please Elaine
test readyif itfor thenottheory test​
2021 at ignore
09:41, 10:11, does
10:41, apply
11:11, to you​
11:41,
•12:11pm.​
driving assessment to prepare
1:07pm
you for the practicalintest​
Are you interested working
The training
the Hospitalitywill
provider be in ​
Kind Regards.
within Sector?
Luton Jobcentre, Cheviot House,
Are you looking for Hospitality
Guildford St,theLuton on/Friday 22
work within Luton Dunstable
October
borders?​21 from 10:15am. If you
would
Would likeyouto find
to out more
like make Hospitality
information, and book an
your chosen career?​
appointment to seeinthe training
Are you interested takingShow part in
more
provider, please contact your Work
a short part time training course
Coach via your Universal Credit
18 Oct with
Hi a Hospitality
Daryl, ​ Employer who
journal. Humza
2021 at has live permanent vacancies to
9:51am offer?​
You didn't attend your
Can you attend
appointment an Information
Monday on
Session
11/10/2021 at 1.30pm. I willon
with the Employer call you
Friday 22nd October?​
again today at 12.15pm to discuss
If
whytheyou
answer
did not is Yes, please
attend. ​
message your Work Coach today!
I will call you from 0800 640
4999.​
Show more
Please ensure that the telephone
number
This is a declared on your claim
general message. If it is
13 Oct Elaine
correct,
does notasapply
that to
is the
younumber
please I will
2021 at
call you on. ​
ignore​
1:06pm
Mini Jobs Fair at Luton Jobcentre
If the time of this call is unsuitable,
Plus​
you
LutoncanLU1 leave 3LUa- message
Friday 15th in your
journal
Octoberwith betweena suitable time.-​
10:00am
13:00pm​
Kind regards,
This event will​ be held at 500
Humza.
Capability Green, Luton​
Employers attending onShow the daymore
include - ​
City & Nationwide
is a General- Message Offering a-
12 Oct "*This Elaine
variety
Please of van driving andnot apply
2021 at ignore if it does
Warehouse
11:38am to you**​ positions in the Sundon
Park Area ​ is offering tailored
Diverse FM
SASSE
support- to offering a variety
enhance your of
cleaning positions at London Luton
employability opportunities!​
Airport ​
Do you want to learn about: ​
Home Instead – Offering atraining
variety
Using radio broadcasting
different typeshelpofincrease
Domiciliary
as a tool to yourcare
self-
positions ​
confidence? How to sell yourself to
Flexi Staff – Offering a variety of
an employer? Increase your
Showself-
more
forklift, Warehouse. Picking
confidence? Overcoming barriers
Packing, Delivery Drivers and
11 Oct that
Hi stop you from getting
Daryl,​temp to perm positions, that job?
Logistic Humza
2021 at Kitchen Porters,to Production
4:32pm Please
You respond
didn't attend this journal
your
Operatives, Cleaners, andinterest.
many
message
appointment to confirm your
today at 1.30pm.​
more!​
Co-op Funeral Care - offering
Please
positions complete
as funeral theservice
to-do increw
your​
account
Blue Arrow to let us know
- offering why you
a variety ofdid
not attend.​
positions within Admin, Clerical,
logistics, driving and many more​
Attending
National Careers your appointments
Service - Supportis
something
with CV's and youpre agreed toShow
Interview dohints
inmore
exchange
and Tips​ for receiving Universal
Credit
Hart - if attend:
FailedLearning
to you do not attend
- Offering your
a Part Time
11 Oct An agent
appointments
Employability
Work Search Review without
Work what
Skills we
course,
2021 at
consider
suitable
Monday 11 toOctober
to becustomers
all a good 2021reason,
and
at your
1:30pm
1:40pm
payments
starting oncould
in a jobcentre be affected.​
the 1/11/2021​
Disability Resource Centre -
Kind regards,​
Offering Employment support to
5 Oct This
Humza.is a general message; we Elaine
customer
apologisewith Disabilities​
2021 at if it is not appropriate
When you attend please ensure
3:15pm to you.​
that you bring your CV as
employers will bePlus interviewing
Luton Jobcentre is hostingon a
the day. Please reply to this
Jobsfair at our new Jobcentre site
message
on Friday asking your Work
8th October. TheCoach
Jobsfair
to book you an appointment to
will take place at:​
attend the Jobsfair.
500 Capability Green​
Luton​
Beds​ Show more
LU1 3LU​
30 Sept Employers
Hi Daryl,​ will be attending with
current opportunities in Retail, Humza
2021 at
5:18pm Customer
You didn't Service, Hospitality,
attend your
Administration,
appointment today Industrial,
at 1.30pm.​
Warehouse, Driving and Care roles.
If you would
Please like to
complete attend
the to-doplease
in your
contact your Work Coach to
account to let us know why you book
did
you a time
not attend.​slot. Free parking is
available on site.
Attending your appointments is
something you agreed toShow do inmore
exchange for receiving Universal
Credit - if attend:
Failed to you do not attend your
30 Sept An agent
appointments without what we
Work Search Review
2021 at
consider
Thursdayto 30be a good reason,
September 2021 your
at
1:50pm
payments could be
1:30pm in a jobcentre affected.

30 Sept Hi Daryl, I tried calling you at Humza

2021 at 1.39pm but you didn't answer. I will
1:40pm call again at 1.42pm.

21 Sept To enable us to continue to offer An agent

2021 at the best personalised service to all
3:08pm customers, we are expanding our
network of Jobcentre offices. ​

From 29/09/2021 your claim will

be managed from Luton Capability
Green Jobcentre Plus. ​

The address is:​

Show more
Luton Capability Green Jobcentre
Plus​
IMPORTANT – JOBSFAIR
20 Sept Elaine
500 Capability Green​
INFORMATION​
2021 at
Luton​
On 29th September a Jobsfair is
12:44pm
LU1 3LU​
being held in Luton. The employers
attending has current vacancies
** If using The
available. Googlerolestoinclude:​
locate the
building please use ‘500 Capability
Retail Assistants​
Green’
Warehouse​rather than the postcode.​
Picking and Packing​
Forklift Drivers​
Attendance
Hospitality Work​ at Luton Capability
Show more
Green Jobcentre is by appointment
Bus Drivers​
only.​
Care Work​
13 Sept Call the number 0800 328 5644 Humza
There will also
yourbe an opportunity to
2021 at to change
Your work coach phone
will number.
notify you
speak to representatives from the
4:58pm when you Resource
need to attend anand
Disability Centre
appointment on this site. If you are
Luton Adult Learning​
13 Sept asked
Attended:
to attend
To obtain it is important
more details and to that
be An agent
2021 at you
Work do Search
so. ​ Review
added to the interview list please
2:05pm Monday 13 September
reply to this message by 2021 at
Monday
Your
2:00pm
27thpaymentsby phone
September. will not be affected
by this change and you can still use
13 Sept your
Hi online
Daryl, account.​
I tried to call you at Humza
2021 at 2.00pm but you didn't answer. I
2:01pm Thiscall
will is for information
again at 2.05pm. only – please
do not contact your work coach.
10 Sept Hi Daryl, I tried to call you at Humza
2021 at 4.12pm for your appointment but
4:13pm you didn't answer. I will call back at Luton
4.17pm. Jobcentre
Plus

9 Sept Attended: An agent

2021 at Work Search Review
3:50pm Thursday 9 September 2021 at
3:45pm by phone

Show more

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