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Project Report ON "Service Quality: A Case Study of HDFC Bank" AT

This project report is about service quality at HDFC Bank from the perspective of a customer named Supriya Sunil Amane. It was submitted in partial fulfillment of the requirements for a PG Diploma in Banking, Finance and Insurance from Indira College of Commerce and Science, Pune in 2021-22. The report was conducted under the guidance of Dr. Marseline Fernandes and with permission from the HDFC Bank branch manager, Sameer Thorat. The report includes a questionnaire to collect customer feedback on HDFC Bank's service quality.

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Pawan Pakhare
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144 views73 pages

Project Report ON "Service Quality: A Case Study of HDFC Bank" AT

This project report is about service quality at HDFC Bank from the perspective of a customer named Supriya Sunil Amane. It was submitted in partial fulfillment of the requirements for a PG Diploma in Banking, Finance and Insurance from Indira College of Commerce and Science, Pune in 2021-22. The report was conducted under the guidance of Dr. Marseline Fernandes and with permission from the HDFC Bank branch manager, Sameer Thorat. The report includes a questionnaire to collect customer feedback on HDFC Bank's service quality.

Uploaded by

Pawan Pakhare
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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A

PROJECT REPORT
ON
“SERVICE QUALITY : A CASE STUDY OF HDFC BANK”
AT

SUBMITTED BY

MISS . SUPRIYA SUNIL AMANE

UNDER THE GUIDANCE OF

DR. MARSELINE FERNANDES

SUBMITTED TO

SAVITRIBAI PHULE PUNE UNIVERSITY

IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR

THE AWARD OF THE DEGREE OF

PG Diploma In Banking Finance

And Insurance

THROUGH

INDIRA COLLEGE OF COMMERCE AND SCIENCE

PUNE,( 2021-22)
DECLARATION

I hereby declare that the project report titled “SERVICE QUALITY –A STUDY
OF HDFC BANK” is my original work and has not been published or submitted for any
degree, diploma or other similar titles elsewhere. This has been undertaken for the purpose
of partial fulfillement for the award of degree of Master in Commerce of savitribai phule
pune university under the guidance of DR.Marseline fernandes.This is the original research
work completed by me.

Date :

Place : PUNE Miss : SUPRIYA SUNIL AMANE


ACKNOWLEDGMENT

It is really a matter of pleasure for me to get an opportunity to thank all the


persons who contributed directly or indirectly for the successful completion of the
project report,

“Service Quality- A Case Study Of Hdfc Bank

I wish to express my gratitude to the branch manager Mr. SAMEER THORAT for
giving me opportunity to be a part of their esteem organization and enhance my
knowledge by granting permission to do a project. They provided me with their
assistance and support whenever needed, which has been instrumental in
completion of this project.I am thankful to them.for their support and
encouragement throughout the tenure of the project. Also I am thankful to my
faculty guide DR.MARSELINE FERNANDES. from INDIRA COLLEGE OF
COMMERCE AND SCIENCE WAKAD, for being a source of support during this
period. Last but not the least I am grateful to all the staff members of HDFC bank
for their kind cooperation and help during the course of my project.
QUESTIONNAIRE

Respected Sir / Madam

I am student of INDIRA COLLEGE OF COMMERCE AND SCIENCE, conducting a surveys on “SERVICE


QUALITY – A CASE STUDY OF HDFC BANK”. The following statements relate to your feelings about the
HDFC bank. Please show the extent to which you believe HDFC bank has the features described in the
statement , I request you to tick the option which in your opinion are believed to be true

Name :

Age:

Educational Qualification:

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