PROJECT ON WHATS APP PAY

Submitted By: M. Arun

A Simplilearn Project for CBAP

Contents

1. Introduction 3

2. Business Objective 3

3. Expected Benefits 3

4. Business Analysis Core Concept Model as per BABOK 4

5. Requirement Classification Schema 6

6. STAKEHOLDERS 8

7. Risk Identification 10

8. SWOT Analysis of WhatsApp Pay 12

9. Transition State of WhatsApp Pay 12

10. Current Process of WhatsApp Pay 13

11. Future Process of WhatsApp Pay 14

12. Scope of the Proposed System explained via Use-case

Diagram 16

13. Main Features of the Proposed System 16

14. In-Scope and Out-of-Scope Requirements 16

15. Business Requirements 17

16. Wireframes 18
 1. Introduction
WhatsApp is a messaging and Voice over IP (VoIP) service owned by Facebook. It
allows users to send text and voice messages, make voice and video calls, and share
images, documents, and other media.

WhatsApp Pay which went live in India in November last year is being rolled out to
more users. The Facebook-owned messaging app had informed that the new payments
feature will be rolled out gradually to the users. WhatsApp Pay, as the name suggests, lets
users send money from their bank accounts.

2. Business Objective
WhatsApp will integrate the customer’s debit card or credit card into their app. That
is, while chatting with your peers, you can transfer the money to them. There will be no
separate app that the customers need to download to access this payment feature. This
feature would be provided to users as an update in the existing WhatsApp messaging app.
The user can use WhatsApp pay feature by updating the WhatsApp messaging app. 

This secure payment experience makes transferring money just as easy as sending
a message. People can safely send money to a family member or share the cost of goods
from a distance without having to exchange cash in person or going to a local bank.” The
feature was designed in partnership with the National Payments Corporation of India (NPCI)
using the Unified Payment Interface (UPI), an India-first, a real-time payment system that
enables transactions with over 160 supported banks.

Here is how you can set up Payments on WhatsApp:

1. Go to the Settings menu on your app
2. Tap on Add New Payment option given at the bottom of the screen
3. You will then be redirected to a page with a list of banks
4. Choose your bank from the list
5. Verify your phone number via SMS
6. A message will be sent from your number automatically
7. You can then select a bank account linked to the phone number
8. Tap on the bank account you want to add
9. You can now send and receive payments to and from your WhatsApp account
Business Objective by senior management:
 Have at least 1 million users use WhatsApp pay feature within the first 3 months of launch.
 Over 1 year of its launch have 30% of user base using WhatsApp pay.

3. Expected Benefits
  Make payment to anyone on WhatsApp contact list from anywhere and at anytime
 User-friendly ‘pay’ feature that makes transferring funds as simple as sending a
photo or a message
 The payee/beneficiary will receive a payment notification on their chat window once
the fund transfer has been made
 There is no need to ask the payee for account details such as account number
or IFSC Code. All you need is a virtual address to make payment
 The WhatsApp In-Chat Payment application is a one-of-a-kind payment feature.

4.Business Analysis Core Concept Model as per BABOK

Business Analysis Core Concept Model™ (BACCM™): defines a conceptual framework for the
business analysis profession.

                                        Business Analysis Core Concept Model as per BABOK

 
For WhatsApp to come up with Digital Payments in their existing application, detailed analysis
pertain to below aspects will have to be done.
1. Need to come up with new feature
2. Change required in to satisfy the need
 3. Solution to be delivered in response of change and need
4. Stakeholders impacted by the solution delivered in response of change and need
5. Value to the stakeholder for the solution delivered
6. Context of payments horizon in which the solution will be delivered enhancing the value of
the application to the stakeholders.

BACCM for Whatsapp

NEED: Whats app decides to enter digital payment market to increase its business
potential and to capture their market space in digital payment solution.

CHANGES : Whats app users will be able to use digital payment by easily adding
their bank account and transfer money using mobile numbers.
SOLUTIONS: To Provide user friendly payment gateway to users which is simple and
secure

CONTEXT: Payment option should be safe, easy to use, secure and scalable.

VALUE: Existing users satisfaction, increase in revenue due to entry into digital market.

STAKEHOLDERS: External Stakeholders: Facebook, Whatsapp Users, Payment

Gateways, RBI, NPCI, Play store. Internal Stakeholders: Domain SME, Developer,
Implementation SME, Tester, Business Analyst.

5.Requirement Classification Schema

Requirements are described by following classification schema: 
1. Business Requirements: These are statements of goals, objectives, and outcomes that
describe why a change has been initiated. They can apply to the whole of an enterprise,
a business area, or a specific initiative.
To have atleast 1 Million users using whatsPay feature within one month of launch, In one year time
to increase the base by 30 %

2. Stakeholder Requirements: It describe the needs of stakeholders that must be met to

achieve the business requirements. They may serve as a bridge between business and
solution requirements.
Users to have safe, secure, user friendly app. Sponsors to get more returns in terms of
their investment. Regulator policies should be followed

3. Solution Requirements: It describe the capabilities and qualities of a solution that meets
the stakeholder requirements. They provide the appropriate level of detail to allow for
the development and implementation of the solution. Solution requirements can be
divided into two sub-categories: Functional requirements & Non-functional
requirements or quality of service requirements

New application to support both iOs and Android, should be scalable, lower TAT in
payment processing compared to other competitors.

4. Transition Requirements: It describe the capabilities that the solution must have and
the conditions the solution must meet to facilitate transition from the current state to
the future state, but which are not needed once the change is complete.

New Developers to integrate the payment gateway feature to existing whats app. SME to
get the RBI’s approval for payment gateway.
6.STAKEHOLDERS

Stakeholders Actors Actions

External Stakeholders
Sponsors Facebook  The Sponsors would fund for the new
feature development of WhatsApp pay
End Users WhatsApp users  WhatsApp end user are already able to
use Whatsapp for messaging, voice calls
and Video calls
 In the proposed system, they will also be
able to make digital payments via
WhatsApp.
Customers Mark Zuckerberg  He owns WhatsApp and one of the most
important Stakeholder 
Suppliers Banks  For digital payment with Whatsapp,
Banks will have to cooperate with
Whatsapp for provision payment via
respective Banks. 
 Banks will have to share Bank details,
Branch Details, IFSC details to shown on
the screen and on making payment banks
will have to validate the users have
accounts in respective banks

Credit card  Credit card providers will have to

provider cooperate with Whatsapp to enable users
to pay via respective credit cards
 Details like Card details, Credit card
holders’ details, Payment gateway details
will have to be provided to WhatsApp.
Also, they will have to validate on entry of
user card credentials.
 Bank Debit Card  Debit card providers will have to
provider cooperate with Whatsapp to enable users
to pay via respective Debit cards
 Details like Card details, Debit card
holders’ details, Payment gateway details
will have to be provided to WhatsApp.
Also, they will have to validate on entry of
user card credentials.

Regulators Government,  Government of India has laid down

Indian Police guidelines to take swift actions on
force, TRAI, NPCI, government takedown requests
CCI  Indian Police force keeps a check on
WhatsApp
 NPCI: May come into picture as it
regulates UPI payments
 CCI: Keeps a check on new features
launched by WhatsApp

Internal Stakeholders
Domain SME  Domain SME will help in understanding
the Payments domain in India.

Tester  Tester will test the build before

deployment in production

Operational  The operational support will ensure

Support support post the new feature goes live

Implementation  Implementation support team will ensure

Support proper development of the new feature
without impacting the old functionality

Project Manager  Project manager will ensure timely and

effective delivery of the new feature

Business Analyst  Business Analyst will ensure all the

requirements are been converted into
the actual feature in the proposed
system. He will ensure seamless
coordination and communication
between all the stakeholders

    
 Affected External Stakeholders- Customers (Mark Zuckerberg),
Suppliers(Banks, Debit card provider, Credit card provider),
Regulator - Government, Indian Police force, TRAI, NPCI , CCI

Organization - Sponsors(Facebook) , Domain SME

Affected Organizational Unit End

users (WhatsApp Users)

Solution Delivery –
Business Analyst,
Implementation
Support, Operational
Support Tester, Project
Manager

Figure 1. Onion Diagram for WhatsApp

7. Risk Identification
 1. WhatsApp End users may be reluctant for users to use WhatsApp for payment as it’s
known for as Social Networking Application. 
2. Competitors may offer many extra features which may not be possible for a social
media Application.
3. Money transferring should be convenient and seamless, otherwise people would
uninstall this basic App as well 
4. Keeping it updated with the current trends and future requirements in both the
fields, Money transfer and Social media may be difficult, failing in which would result
in customer dissatisfaction. 

Strategy Analysis 
 Process

Knowledge Area Tasks Task Details

- Analysing the current state of WhatsApp application

- Studying the other digital payments Market
- Internal and External Stakeholders Analysis
Analyse Current State
- Peneteration strategy to be adopted
- Current technical gaps, when
customers are using the application.

- Define High level planning of scope of program

- Organizational Structure of the program
- Modular release across
Define Future State
geographies - Roles and
Resposibilities of the stakeholders
- Organizational Objectives to be achieved
- Ensure security while digital payments are made.
- Account details of the end users should not be
leaked. Thus, should be encrypted and kept safe while in rest
or transit. - Existing functionality of
Assess Risks
the application should not be impacted by the new feature.
- Integration
with Banks, payment gateways and oter payment network
operators should be secured, transparent and seamless.

- Gap analysis from existing releases.

Define Change Strategy
- Tie up and collaboration with other players in the market

Figure 5. Strategy Analysis for WhatsApp Pay

8. SWOT Analysis of WhatsApp Pay

 Strengths Weaknesses
Huge end user base Reluctance from the end users as its a casual
Strong brand value messaging app
Better capital raising avenues Whatsapp will have to comply with local
Better Financial Stability regulations and guidelines
Least user traning required as user is already Recent news on lack of maintenance of privacy
accustom with the interface can be one of weakness
Additional layers of security will have to added

Opportunities Threats
Expansion across geographies Competition with prevalent existing competitors
Market saturation is low may be difficult
Apart from just Debit and Credit other options for Whatsapp will have to comply with local
payment may also be adopted regulations and guidelines
Payment Wallets can also be launched for ease in
payments.

s
Figure 6. SWOT Analysis for WhatsApp Pay

9. Transition State of WhatsApp Pay

 10. Current Process of WhatsApp Pay
1. The Current System allows users to use WhatsApp as a messaging and Calling
application. 
2. User can install WhatsApp from Google store and install it on their phones. 
3. User will have to register themselves to create their WhatsApp for the first time.
4. Once registered, User can chat or call their contacts via this application.  Any chat can be
pinned, deleted, muted, archived or marked as unread by the user.
5. User can also create a group, add one or more than one contacts and send messages r
call in the group.
6. Calls can be voice call or video call.
7. User can also create a broadcasting group to broadcast messages to huge contact list.
8. User can manage their WhatsApp details like Display name, profile picture, status.
9. User can configure account details, chat and notification details, Storage, and data
details under Settings Menu. 
10. In addition to this, Whatsapp stores and creates backup on daily basis. In case of re-login
to the application, backup can be restored, and the chats can be ensured to be up to
date.

Figure 8. Current Process of the system

11. Future Process of WhatsApp Pay
1. In addition to all the above features, Whatsapp will also allow users to make digital
payments. 
2. Users will have to configure their debit card or credit card details of the bank accounts. 
3. After configuration, WhatsApp will ensure the details are authenticated by checking the
cards authenticity from Banks System. 
4. If the cards will be authenticated, then WhatsApp will allow users to make payments. 
5. In case if no card is registered or if the details wouldn’t be authenticated, then payments
will not be allowed. 
6. After card details are registered by the user, user can make digital payment to their
contacts.
7. User can go to contact’s chat and select ‘Payment’ from the menu. User will then have
to enter the amount and followed by security pin which will be preconfigured. If the
security pin is valid, then the payment would be successful, else payment operation will
be aborted.
8. Another approach is via QR Code. You can go to Payments from the menu. User can tap
on the QR code showing next to their name to show their QR code using which people
can send them money. User then will have to tap on the new payment option located on
the bottom right of the display.
9. User selects a contact or the scan QR code option.
10. Transaction History will be maintained for the user to view the same.
Figure 9. Future Process of the System

12. Scope of the Proposed System explained via Use-case

Diagram 
Figure 10. Usecase Diagram for WhatsApp Pay Feature

13. Main Features of the Proposed System

1. Proposed system will ensure easy peer to peer payments. Users can send money to
family, friends, or relatives all through WhatsApp. 
2. Users need not go to the bank or use wallets, bank apps, or NEFT to transfer money.
3. It will be a one-click payment.
4. Easy and user-friendly interface of WhatsApp would make digital payments seamless
and there will be no need to enter details at multiple page loads.

14. In-Scope and Out-of-Scope Requirements

1. In Scope Requirements
1. Addition of Bank accounts to WhatsApp User Account
2. Linkage of Debit and Credit cards to WhatsApp User Accounts
3. Additional credentials management making Digital Payments
4. Payment or Receipt of funds to/from Contacts via WhatsApp Digital Payments
5. Notification of Payments/Receipts of transactions done via Whatsapp Pay.
6. Digital Payments through QR Code
7. Integration with Banks, Payment system operators and Payment Gateways for seamless
transfer of funds. 
8. Payments Process to follow local and global guidelines and protocols for secure
transactions. 
9. Payment feature would be available in multiple languages.
 10. Display of Transaction History will be available to the users.
2. Out of the scope requirements
1. WhatsApp pay will not be accessible to users who do not have WhatsApp Account. 
2. Payments would not be allowed for users whose Bank Accounts are not added. 
3. Whatsapp Wallet is currently out of scope

15. Business Requirements

1. Functional Requirements
1. Linkage of Debit and/or Credit Card to WhatsApp Account:  System will allow
Whatsapp Users to add their bank accounts by providing the option to configure their
account from Settings.
1. User can go to Payment Account Details sub menu under Settings menu.
2. In Payment Account Details, user can view his/her debit and/or credit card details if
already added to the system. Users can remove their card details if they wish to. 
3. To add new card details, user can click on add and can fill in all the details on the
form like Account holder name, Account number, IFSC Code and Card Validity
period. 
4. All the details entered by the user would then be sent to Bank’s system to validate
and authenticate the card details entered by the user. On fetching authentication on
the same, user card will then be linked to WhatsApp User’s Account.
2. Users can make digital payments only if there is atleast one authentic card linked to their
WhatsApp Account. Moreover, the transfer can only be done to the contacts of the
Whatsapp User.
3. Process of payments made to and from Whatsapp users accounts: There can be two
approaches for making digital payments.
1. Approach 1: 
i. To use the WhatsApp Pay feature the user needs to have a bank account with its debit card
or a credit card 
ii. Users shall select the person they want to send money to from their WhatsApp contact list
iii. Users shall click on payments option in their chat settings
iv. Users shall enter the amount they wish to transfer
v. Users will then enter a security Pin
vi. Users will click on the transfer button
vii. Money is transferred
viii. The sender and the receiver will both receive a payment notification on their chat window
once the fund transfer has been made. 
ix. In cases where the user is requesting money, tap on request and wait for the person to
accept your request.
x. The feature should be available in multiple languages
2. Approach 2:
i. User goes on the main page of WhatsApp and opens the payments option.
ii. User then taps on the QR code showing next to their name to show their QR code using
which people can send them money.
iii. User taps on the new payment option located on the bottom right of the display.
iv. User selects a contact or the scan QR code option. 
v. The rest of the process remains the same as above.
4. Transaction History: Users will be able to view their transaction history. 
  
2. Non-functional Requirements
1. The system should be scalable to cater to more users when launched in modular
manner.
2. The system should be secure. All the transactions details should be encrypted to ensure
that data at rest and in motion is secured.
3. Performance of the system irrespective of number of users using the system should be
under acceptable limits. 

16. Wireframes
Below is the screen when user clicks on Payments Menu. From this screen, users can add their Debit
or Credit cards.