X4 Amplifier Platform

Service Manual

©2018 Powersoft Keep this manual

powersoft_X4_servman_en_v2.5 for future reference
Intentionally left blank
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X4 Service Manual Structure

1 Safety Information

2 Index

3 Equipment Requirement

4 Power Cord Configurations

5 Service Precautions

5.1 Note on Soldering

5.2 Note on Replacing Parts

5.2.1 Explaination significato label Amplifier Serial Number

5.2.2 Mac Address

6 Description of The Amplifer

6.1 External

6.1.1 Front Panel (LED Configurations and Meanings)

6.1.2 Rear Panel

6.2 Internal

6.2.1 Main Module Locations

6.2.2 PSU Components

7 Disassembling Instruction

7.1 Removing the Front Panel

7.2 Removing the Amplifier Cover

7.3 Removing the Wi-Fi Module

7.4 Removing the Audio Modules

7.5 Removing the Fans

7.6 Removing the Varistors

7.7 Removing the EMI Filter

7.8 Removing the Power Supply

7.9 Removing the Slot Ethernet Board

7.10 Removing the Dante Board

7.11 Removing the DIGI and ADLINK

7.11.1 DIGI Board with Old Memory Chip

INDEX
7.11.2 DIGI Board with New Memory Chip

7.12 Replacing the Flat Cable

7.13 SD Card Removal

7.14 Removing the Rear Panel

7.14.1 Old Version

7.14.2 New Version

8 Symptoms & Faults Visible from Front LED Configuration

8.1 Audio Modules

8.2 Power Supply Module

8.3 Auxiliary Voltage

8.4 Fan Failure

8.5 Firmware Issue

9 Power Spply Verification Procedure

10 Amp Module Verification

11 Dante Controller & Updater

11.1 Brief Intro about Dante

11.2 Installing Dante Controller

11.3 Updating Firmware - Initialize Dante Board

11.4 About Failsafe

11.4.1 What is Failsafe Mode?

11.4.2 How do I tell if a device is in Failsafe Mode?

11.4.3 How do I Recover from Failsafe Mode?

11.5 Using Failsafe Recovery

11.6 Dante Dynamic IP Restore

12 Updating of the Firmware using ArmoniaPlus v1.2

13 Update the SD Recovery Card Rev. 1

14 Recovery SD Card Procedure

14.1 Setting the Serial Number and MAC Address

15 Extracting the Log Files via Pen Drive

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16 Extracting the Log Files via SD Card

17 Soft Reset - Resetting the IP Address

18 Testing the Amplifier via ArmoniaPlus

19 Final Checklist

20 Restoring the Amplifier to its Factory Setting

21 Replacement Parts

Appendix A: X Series Front Panel

Important Safety Addendum

X4 Service Analysis & Troubleshooting Structure

A. Analysis and Solution

1 Digi / ADLink Hardware To analysis HW problem on digi/adlink, first of all unmount it following the instruction on Chap. 7.11 of this guide.
After the ADLink is unmounted, plesase check the component u29 and u27 etc etc….

2 Digi / ADLink Firmware To analysis FW issue, connect Amplifier to ArmoniaPlus. Update FW if required.

3 Flat Cables Refer to Chap 7.11 & 7.12, remove & replace if required.

4 Amp Module Verify as in Chap. 10, refer to Chap. 7.4, remove & replace if required.

5 Rear Board Refer to Chap. 7.14, remove & replace if required.

6 Preset Perform the PAM as refer in Chap 20.

7 Power Supply Unit Verify as in Chap. 9, refer to Chap. 7.6, 7.7 & 7.8, remove & replace if required.

8 Fans Refer to Chap. 7.5, remove & replace if required.

9 Mech Damage / Loose Refer to Chap. 7.1 & 7.2, remove Amplifier Cover to inspect interior & tighten back if possible.
Components Inside

10 Opened Chassis Refer to Chap. 7.1 & 7.2 to open Chassis.

11 Temperature Sensor Verify the Result by checking with ArmoniaPlus.

12 Wi-Fi Frequency Verify the Result by checking with ArmoniaPlus or Refer to Appendix A
INDEX

13 Wi-Fi Board Refer to Chap. 7.3, remove & replace if required.

14 Slot Board Refer to Chap. 7.9, remove & replace if required.

15 Digi Board Refer to Chap. 7.11, 7.11.1 & 7.11.2, remove & replace if required.

16 IP Address Refer to Chap. 17, connect Amplifier to ArmoniaPlus to verify as refer to Chap. 18.

17 Dante Board Refer to Chap. 7.10, remove & replace if required. Perform FW Update / Initialize / Restore Dynamic IP as in CHap 11.

18 Failsafe Mode Refer to Chap. 11.4 for Verifying & Chap. 11.5 for Recovery.

19 Firmware Update Refer to Chap. 12 & carry out FW Update.

20 Static IP Refer to Chap. 17, connect Amplifier to ArmoniaPlus to verify as refer to Chap. 18.

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B. Troubleshooting

SYMPTOM AREA SYMPTOM POSSIBLE CAUSES CHECK ACTIONS

1.1 AUDIO No Audio Digi / ADLink HW Check Components Swap Golden Sample

Digi / ADLink FW Update FW (or Recovery Card)

Flat Cables Swap Golden Sample

AMP Module Check AMP Module Swap CH 1-2 / CH 3-4

Rear Board Visual Inspection / Check R and L

1.2 Noise Digi / ADLink HW Check Components Swap Golden Sample

Digi / ADLink FW Update FW (or Recovery Card)

1.3 Protection Digi / ADLink HW Check Components Swap Golden Sample

Digi / ADLink FW Update FW (or Recovery Card)

Preset Reset on ArmoniaPlus

2.1 POWER No Power PSU Varistors Unplug any connections between PSU and other components (Digi / ADLink,
AMP etc.)

EMI Filter Check PFC, fuses, varistors, Vrail

Fuses Connect to external power supply check LED

LED If everything ok, check ADLink

2.2 Reboot Digi / ADLink HW Check Components Swap Golden Sample

Digi / ADLink FW Update FW (or Recovery Card)

3.1 FAN No Fan Fan Check Voltage

External Supply

3.2 Noisy Fan Mech Damage / Loose Visual Inspection

Components Inside

Opened Chasis Close

3.3 Abnormal Digi / ADLink HW Check Components Swap Golden Sample

Behaviour

Digi / ADLink FW Update FW (or Recovery Card)

Temperature Sensor Read Value By ArmoniaPlus

INDEX
4.1 CONNECTION No Wi-Fi Wi-Fi Frequency Read Value By ArmoniaPlus

Wi-Fi Board Swap Golden Sample

4.2 No Dante Slot Board Swap Golden Sample

Dante Board Dante Controller Swap Golden Sample

4.3 No Armonia Slot Board Swap Golden Sample

Digi Board Swap Golden Sample

IP Address Reset IP from Front Panel

5.1 DANTE NOT Failsafe Mode Dante Board Dante Controller

WORKING

5.2 Wrong Dante Dante Board Dante Controller / FW Updater

Firmware Update

5.3 Static IP Address Dante Board Dante Controller

6.1 FIRMWARE Firmware Update Digi / ADLink FW Update FW (or Recovery Card)

Slot Board Swap Golden Sample

Note: Golden Sample refer to Boards Provided to Service Centre for Testing Purposes

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Index:
6 Description of the Amplifier 8

7 Disassembly Instruction 13 CAUTION

7.1 Removing the Front Panel 13

7.2 Removing the Amplifier Cover 13

RISK OF ELECTRIC SHOCK
DO NOT OPEN
7.3 Removing the Wi-Fi Module 13
WE RECOMMEND THAT ALL SERVICE OPERATIONS
7.4 Removing the Audio Modules 14
ARE CARRIED OUT BY A TECHNICIAN IN THE MANNER
7.5 Removing the Fans 14
DESCRIBED IN THIS GUIDE.
7.6 Removing the Varistors 15

7.7 Removing the EMI Filter 15 IF NOT EXPLICITLY STATED OTHERWISE, DISCONNECT THE
7.8 Removing the Power Supply 16 AMPLIFIER FROM THE MAINS BEFORE OPERATING THE
7.9 Removing the Slot Ethernet Board 17 AMPLIFIER.
7.10 Removing Dante Board 17
WARNING! INTERNAL CAPACITORS BANK COULD BE CHARGED
7.11 Removing the DIGI and ADLINK 17
AND HARMFUL: TAKE CARE OF COMPLETELY DISCHARGE
7.12 Replacing the Flat Cable 19
INTERNAL CAPACITORS BANK BEFORE HANDLING THE DEVICE
7.13 SD Card Removal 20

7.14 Removing the Rear Panel 21 This technical document aims to be a support guide in repairing
8 Symptoms & Faults Visible from Front LED Configuration 22 and low-voltage testing the X4 power amplifier.
8.1 AudioModules 22 The troubleshooting approach will help you characterize the kind
8.2 Power Supply Module 22
of fault you incur. A recovery method and the related assembly
outline detail is thoroughly explained for the most common faults.
8.3 Auxiliary Voltage 23
The components to be replaced are clearly shown to help their
8.4 Fan Failure 24
identification. At the end of this guide you can find a detailed
8.5 Firmware Issue 25
list with the description and the respective Powersoft internal
9 Power Spply Verification Procedure 26 reference code of the spare parts.
10 Amp Modules Verification 28 Always use an anti-static wrist band while servicing the amplifier.
11 Dante Controller & Updater 29 This documentation contains proprietary information which is the
sole property of Powersoft S.p.A.

INDEX
12 Updating of the Firmware using ArmoniaPlus v1.2 37

13 Update the SD Recovery Card Rev. 1 38

These documents are confidential and reserved and may not be
14 Recovery SD Card Procedure 40
disclosed, reproduced and shared with third persons or used
14.1 Setting the Serial Number and MAC Address 40
without the express written permission from Powersoft S.p.A.
15 Extracting the Log Files via Pen Drive 42
Should the service centre agreement between the two companies
16 Extracting the Log Files via SD Card 42
be interrupted these documents must be returned to Powersoft
S.p.A. Italy or proof of their destruction be provided.
17 Soft Reset - Resetting the IP Address 42
Data are subject to change without notice.
18 Testing the Amplifier via ArmoniaPlus 43
For the latest release please refer to the online version available on
19 Final Checklist 45
www.powersoft-audio.com.
20 Restoring the Amplifier to its Factory Settings 46
(Copying the PAM files from a Virtual Machine)

21 Replacement Parts 47 Tools:

22 Location to Paste the Anti-Tamper Label after Repaired 48 T10 Torx Screwdriver
Appendix A: X Series Front Panel 54 T20 Torx Screwdriver
M5 Socketed Hex Screwdriver
M7 Socketed Hex Screwdriver
Any evidence of tampering by unathorized personnel results 6mm Hex Screwdriver
in immediate termination of the warranty. Long Nose Pliers

Required Instrumentation Q.ty Example/Comments

Dual stabilized power supply 30 Vdc 5 A 2 APLHA Electronica mod. AL852D or equivalent

Digital Oscilloscope 50 Mhz 1 TEKTRONIK TBS – 1052B-EDU or equivalent

Signal generator 1 Rigol DG1022, Feeltech FY3200S

Variac 1 Toroidal 3 KW (Mono phase)

Dummy load 1500 W 8 Ohm 1 TE CONNECTIVITY / CGS TE1500B10RJ Resistor

Soldering Station 1 WELLER PU81 + WSP80 or equivalent

SMD rework soldering station 1 GORDAK 952 or equivalent

Digital Multimeter 1 FLUKE 179 or equivalent

Pc with at least 1 eth board 1

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4. Power Cord Configurations

Three-Phase Single-Phase Two-Phase

PE N L3 L2 L1 PE N L PE L2 L1

L2 L1 L L1
PE N L3 PE N PE L2

THE CONNECTOR AND ITS WIRING ARE COMPATIBLE THROUGHOUT THE WHOLE X SERIES PRODUCT LINE (X4-X8)

5. Service Precautions
5.1 Notes on SOLDERING

INDEX
For environmental protection, lead-free solder is used on the printed circuit boards mounted in this unit.
Be sure to use lead-free solder and a soldering iron that can meet specifications for the use with lead-free solders for repairs accompanied
by reworking of soldering.
Do NOT use a soldering iron whose tip temperature cannot be controlled.

5.2 Note on REPLACING PARTS

About the AMP Module
The amplifier module of this unit is able to correspond to repairing in the component manufacturer (Powersoft Company).
And it holds charge-free warranty period for 16 months after production.

5.2.1 Serial Number Label

The Serial Label is pasted also in the amplifier module itself, and makes clear the production year and month.
The details of the Serial Label is as follows.

Serial Number and Period of Production are displayed in the Serial Number.
5.2.2 Mac Address Label
Number provided by POWERSOFT
Positioned on the rear panel and on internal PCB.

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6. Part Description
6.1 External

Amplifier Front

Amplifier Rear

6.1.1 LED Configurations and Meanings

FW Version 1.8.7.16
RING LED

CENTRE LED LED STATUSES

SOLID LED is On

BLINKING LED alternates from solid on to solid off

INDEX

PULSING LED dims from on to off in a fading fashion

AMP OFF: All LEDs are off (GREY)

AMP ON (Standby): Central LED pulses WHITE

Mono Phase connection: Ring LED lights solid BLUE

1 Solid Blue Centre LED: Power supply OK

Three Phase connection: Ring LED lights solid WHITE

2 Solid Blue Centre LED: Power supply OK

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3 Solid WHITE Ring LED - CHANNEL: Input signal detected

4 Solid ORANGE Centre Channel LED: Muted Channel

Ring LED OFF: Input signal off (-60 dBu).

Dimmed Solid WHITE Ring LED: Input signal detected (from -57 dBu).
Solid WHITE Ring LED: Input signal detected (up to 25 dBu).
Solid RED Ring LED: Input signal Clipping (over 26 dBu).

Pulsing WHITE LED: WiFi Network ON or USB port in use

5 Solid ON White LED: WiFi Network ON and USB port in use

INDEX
6 Solid ON White LED: Amp is connected to Armonía

FAULT CONDITIONS LED CONFIGURATIONS

7 Pulsing RED Centre LED + Channel status Ring LED: Channel protection Enabled

Possible Causes:

• Out of range Rail Voltage

• AD converter in fault
• Out of range Aux Voltage
• DA converter in fault
• Short circuit protection ON
• Out of range Aux Current
• AES3 reception in faulty

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Front LED illuminated buttons Armonía callback

In order to indentify the unit into the Armonía Workspace, push
Main on/off switch on the rightmost button. On the other hand, if you click on Un/
MUTE ALL Blink from the contextual menu of the amplifier into the Armonía
CH2 Armonía Workspace, all the front LEDs of the amplifier will blink for a while.
MUTE callback
WiFi
CH4
on/off switch CH1 MUTE
MUTE
USB CH3
port MUTE

X4 front panel.
Switch on
As soon as you you connect the amplifier to the power grid, the
amplifier’s power supply start supplying power to the auxiliary
systems. The border of the central button starts blinking white: the
amplifier is in standby mode.
A pressure on the central button will wake up the amplifier.

Switch off
Keep pressed the central button for 3 seconds to switch the
amplifier off. The amplifier platform turns completely off only when
the mains connector is unplugged.
INDEX

Mute
A short pressure of the central button toggles MUTE/ UNMUTE
to all active channels: any already muted channel remains in its
mute status.
All other circular buttons except the central one toggle the MUTE/
UNMUTE to the specified output channel.

MUTE/UNMUTE ALL

MUTE/UNMUTE CH1

WiFi
Press the leftmost button: the button will light up and the system
will establish a new local WiFi network whose SSID is in the form:
Powersoft-MODELNAME-SERIAL (e.g. Powersoft-X4-70133)
and default password: 0123456789.

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8 Pulsing YELLOW Centre LED: Power supply temp. > 70°

9 Pulsing RED Ring LED (10 sec.): AMP Fan is faulty

10 Pulsing RED Centre LED (10 sec.): PSU Fan is faulty

11 Solid ON YELLOW Centre LED: User Limiter - Set by the user

12 Pulsing YELLOW Centre LED: CH Thermal Protection ON (70°)

INDEX
13 Pulsing YELLOW/RED Centre and Ring LEDs: CH Thermal Protection ON (85°)

6.1.2 Rear Panel

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6.2.1 Main Module Locations

Colour Description

Wi-Fi Module

AMP Module

Power Supply Module

X Front

Slot Ethernet Board

DIGI/ADLINK Boards
INDEX

EMI Filter

6.2.2 PSU Components

Colour Description

AUX CIRCUITS

CLOCK

VARISTORS

CAPACITORS BANK

TRANSFORMERS

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7. Disassembling Instruction
7.1 Removing the Front Panel
Remove the front panel by unscrewing the two highlighted
Hex screws with a 6 mm Hex Screwdriver. (Fig. 1)

(Fig. 1)
Remove the filter and soak it in a mild soap and cold water solution, rinse it and let it dry thoroughly.

Front Panel Cover Complete Assembly

By means of a T10 Torx Screwdriver, remove all 3 screws

highlighted on (Fig. 2)

(Fig. 2)
Unplug all four cables portrayed on (Fig. 3).

INDEX
(Fig. 3)

7.2 Removing the Amplifier’s Cover

By means of a T20 Torx Screwdriver, remove the 4 screws
highlighted on (Fig. 4)

(Fig. 4)
By means of a Long Nose Pliers, remove the Plastic Snap
Rivet highlighted on (Fig. 5)

(Fig. 5)
By means of a T10 Torx Screwdriver, remove the screw
highlighted on (Fig. 6).

(Fig. 6)

7.3 Removing the Wi-Fi Module

Locate the Wi-Fi module on the left side of the front panel.
Gently pull the Wi-Fi Module outwards and remove it
from its slot. (Fig. 7)

(Fig. 7)

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7.4 Removing the Audio Modules

Proceed by unplugging the flat cables by gently pulling
on the connector’s sides.

Unplug the Output Connectors.

Unscrew the Torx Head Screw holding the magnet in

place.

By means on a M7 socketed screwdriver, remove the last

nut holding the module in place.

Push the module as indicated on (Fig. 8), and carefully lift

it, removing it from its original position.

(Fig. 8)

7.5 Replacing the Fans

FAN PWS:
INDEX

• Remove the EMI Filter

• Unplug the Fan’s Power Cable from its connector
• By means of a 2.5 Hex Screwdriver remove all 4 Screws
holding the Fan in place.
• Carefully extract the faulty Fan and replace with a new one.
FAN AMPS:
• Unplug the Fan’s Power Cable from its connector
• By means of a 2.5 Hex Screwdriver remove all 4 Screws
holding the Fan in place.
• Carefully extract the faulty Fan and replace with a new one.
(Fig. 9)
IMPORTANT:
BOTH FANS MUST BE MOUNTED WITH THE LABEL
FACING OUTWARDS!!!

NOTE!

If found any fans in the old type of Fan Brackets, please

order the KIT FANS X4 SERIES REPLACEMENT to
replace the x2 Fans & change the x2 Brackets to the type
on the right.

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7.6 Removing the Varistors

In order to replace the Varistors, remove the two screws
highlighted on (Fig 10), and lift the varistor bank from its
original position.

(Fig. 10)

7.7 Removing the EMI Filter

By means of a T10 Torx Screwdriver, unscrew the 2
screws highlighted on (Fig. 11)

(Fig. 11)
Proceed by removing the magnet by means of a Phillips
Head screwdriver highlighted on (Fig. 12)

Lastly, by means of a M7 socketed screwdriver,remove

the nut bonding the earth to the chassis.

INDEX
Carefully lift the EMI Filter Module by fulling it upwards,
whilst lightly rocking it side to side in order to release the
connector that becomes visible once the Varistors have
been removed.
(Fig. 12)
In order to replace the EMI Filter Module’s fuses, unscrew
the five Phillips head screws highlighted in the picture.

Subsequently, unscrew the 3 screws marked in the

picture and extract the board from its casing.

Check the viability of the fuses with a multi-meter.

Replace the blown fuses with same rated ones if needed,

by de-soldering their casings from the board. (Fig. 13)

(Fig. 13)

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7.8 Removing the Power Supply

Remove the EMI Filter.

Unscrew the 4 Phillips Head Screws highlighted on (Fig.

14).

(Fig. 14)

Unplug the Fan’s cables and the Flat cables.

INDEX

By means of an M7 Socketed Screwdriver, remove the

nut holding the Power Supply in place. (Fig. 15)

Gently lift and remove the Power Supply from its original
position, avoiding any damage to the connectors
portrayed on (Fig. 16).

(Fig. 15)

(Fig. 16)

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7.9 Removing the Slot Ethernet Board

By means of a Torx T10 Screwdriver, remove the two
screws highlighted on (Fig. 17).
Gently pull the Slot Ethernet Board outwards, removing
it from its slot.

(Fig. 17)

7.10 Removing the Dante Board

Carefully extract the Slot Ethernet Board

Removed Dante Board

Removed Slot Ethernet Board with Dante Board Installed
Note: After replacing of Dante Board, DO NOT apply pressure OR Press on the Center of the Dante Board

7.11 Removing the DIGI and ADLINK Boards

INDEX
Remove the X Front LED Panel. (Fig. 18)

Remove both Audio Modules.

(Fig. 18)
Remove the Slot Ethernet Board

Unplug the Flat Cable portrayed on (Fig. 19).

(Fig. 19)
Unscrew the two Phillips Head Screws Highlighted on
(Fig. 20).

Gently lift and extract the DIGI/ADLINK Boards

(Fig. 20)
NOTE: Extract the battery from the ADLINK Board if replacement is necessary.

ADLINK BOARD

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7.11.1 DIGI Board with Old Memory Chip

DIGI BOARD (OLD Chip)

7.11.2 DIGI Board with New Memory Chip

DIGI BOARD (NEW Chip)

INDEX

Older productions feature the Brooklyn II board. This picture shows the default configuration of the jumpers
The CM0 and CM1 dip switches must be on the “ON” Position on the DIGI board. NEVER PRESS THE RED BUTTON!

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7.12 Replacing the Flat Cable

Phillips head screws to be removed in order to semparate the DIGI/ADLINK board assembly.

INDEX
Connect the CB000522.01 flat cables to the uppermost connectors Connect the CB000523.01 flat cables to the remaining uppermost connectors
and the CB000524.01 flat cables to the lowermost connectors

Understand the connectors on the ADLINK Board for the

Flat Cables. (Fig. 21)

IMPORTANT:
Never mix up the connection.
Wrong connection will cause serious damage
to the Modules.
(Fig. 21)

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When reassembling, arranged the flat cables properly

thru the guide slot on the DIGI/ADLINK boards assembly.
(Fig. 22)

(Fig. 22)

When resetting the PSU Flat cables, follow the sequence

portrayed on the right.

Bend the flat cable as indicated and connect it to the

micromatch connector portrayed in the picture.
INDEX

Repeat the same operation with the remaining flat cable.

IMPORTANT:
Never mix up the connection.
Wrong connection will cause serious damage
to the Modules.

7.13 SD Card Removal

Locate the SD card, push on it in order to release the
locking mechanism. (Fig. 23)

(Fig. 23)

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7.14 Removing of Rear Panel

7.14.1 Rear Panel (Old Version)

The Old Version Rear Panel (ME000843.00)

INDEX
7.14.2 Rear Panel (New Version)

The New Version Rear Panel (ME001319.R) is removeable

from Base (ME001273.R)

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8. Symptoms & Faults Visible from Front LED Configuration

8.1 On Audio Modules
Thermal Limiter / Limiter issues
   Solid ON YELLOW Centre LED: User Limiter - Set by the user

   Pulsing YELLOW Centre LED: CH Thermal Protection ON (70°)

Unplug the Unit’s Input and Output Connectors

Thermal Limiter ON
   Pulsing YELLOW/RED Centre LEDs: CH Thermal Protection ON (85°)

Unplug the Unit’s Input and Output Connectors

Thermal Limiter ON
   Pulsing RED Centre LED + Channel status Ring LED: Channel Protection Enabled
INDEX

Unplug the Unit’s Input and Output Connectors

8.2 On Power Supply Module

Faults in the Power Supply
   AMP OFF: All LEDs are off (GREY)

Check the Connection to the Mains, whether Single, Dual, or Three Phase.
   AMP ON (Standby): Central LED pulses WHITE

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Thermal Limiter ON
   Pulsing YELLOW Centre LED: Power Supply temp. > 70°

8.3 On Auxiliary Voltage

Alarm at power up

Cause: +15V Stby voltage missing or lower than 13.5 V Check: Power supply leds condition (Stand alone)

Cause: +18Vdc Auxliary missing or lower than +16 Vdc Check: Power supply leds condition (Stand alone)

INDEX
Cause: -18Vdc Auxliary missing or lower than -16 Vdc Check: Power supply leds condition (Stand alone)

Fault in the Power Supply

Cause: Rail voltage +VCC < 40Vdc Check: Power supply leds condition (Stand alone)

Cause: Rail voltage -VCC > -40Vdc Check: Power supply leds condition (Stand alone)

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Cause: +18Vdc Auxliary missing or lower than +16 Vdc Check: Power supply leds condition (Stand alone)
Cause: -18Vdc Auxliary missing or lower than -16 Vdc Check: Power supply leds condition (Stand alone)
Cause: Rail voltage +VCC < 40Vdc Check: Power supply leds condition (Stand alone)
Cause: Rail voltage -VCC > -40Vdc Check: Power supply leds condition (Stand alone)

Alarm at power up

Cause: Rail voltage -VCC > -40Vdc Check: Power supply leds condition (Stand alone)

Cause: Rail voltage -VCC > -40Vdc Check: Power supply leds condition (Stand alone)
INDEX

Cause: Rail voltage -VCC > -40Vdc Check: Power supply leds condition (Stand alone)

Cause: Rail voltage -VCC > -40Vdc Check: Power supply leds condition (Stand alone)

8.4 Fan Failure

AMP Fan
   Pulsing RED Ring LED (10 sec.): AMP Fan is Faulty

PWS Fan
   Pulsing RED Centre LED (10 sec.): PSU Fan is Faulty

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8.5 Firmware Issue

FW Version prior to 1.7.6.30
   Solid ON BLUE Centre and Ring LED (Old FW Version): Firmware is not installed // ADLink or DIGI Boards Problem

Latest FW Version
   Swiping ORANGE Ring and Centre LEDs (all - Latest FW Version): Firmware is not installed // ADLink or DIGI Boards Problem

INDEX

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9. Power Supply Verification Procedure

Disconnect the flat cables from the Power Supply
Module. 30 Vdc 250mA 30 Vdc

Referring to the diagram below, connect a Power Supply

to the module as portrayed on (Fig. 24).

2
1
A
Slowly increase the voltage to 60 Vdc and verify the
absorption, it must be 250mA ± 10%.

Secondly, check all the LEDs highlighted on (Fig. 24).

Any other LED Configuration is a sign of malfunction in

the Power Supply.
+/- VRAIL TENSION: +/- 75Vdc ± 5Vdc
INDEX

Connect a 60W light bulb to the points indicated and

in order to discharge the power supply’s capacitors B C
bank.

Description Status Colour

A +15V-STBY ON GREEN
B +5 V - SE ON GREEN
C +5 V - PR ON GREEN

+18 V ON GREEN
D +12 V ON GREEN

-18 V ON GREEN

CLK - 48K ON GREEN

+RAIL ON GREEN
+OV . V OFF D
E
-RAIL ON GREEN
E
-OV . V OFF
+15 V - SV ON GREEN

With a multimeter, check for continuity in the two fuses

marked with a yellow arrow on (Fig. 24).

(Fig. 24)

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Remove the Varistor assembly.

Ω
With a MultiMeter set to OHM, check the resistance
between the two points indicated on (Fig. 25)

R= 0Ω: short circuit, replace PSU

R= 1K: OK, resume testing procedures.

(Fig. 25)

Focusing the attention on U29 and U27, as portrayed on

(Fig. 26), check the resistance between pins 4-7 and 1-7.
(Fig 27)

IC PIN Resistance
U29 1-7 5K (approx.)
U27 4-7 3K (approx.) (Fig. 26)

In case of any short, replace the board.

INDEX
(Fig. 27)

Focusing the attention on U51 and U52, as portrayed on

(Fig. 28), check the resistance between pins 4-7 and 1-7.
(Fig 29)

IC PIN Resistance
U51 1-7 12K (approx.)
(Fig. 28)
U52 4-7 500 (approx.)

In case of any short, replace the board.

(Fig. 29)

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10. Amp Modules Verification

Each Audio Module features 10 check LEDs, as
highlighted on (Fig. 30).

In normal conditions, only the 4 Green LEDs are on.

In case of malfunction, the Red LEDs will indicate that

the module is in protection mode and replacement is
necessary.

NORMAL STATUS
OPERATING
Color REF CONDITIONS ON OFF
Green

Red
A

B
ON

OFF
OK
CH in
FAILURE

OK
B
protection
C C C C
Red C OFF OPEN FUSE* OK A A

Green D ON
+/-15V aux OK FAILURE B B
Green E ON

*Another set of LED is placed next to the fuses. (marked

C on fig. 30) D
These LEDs will shine a red light when the corresponding E
fuse is open (blown).

Prior to replacing the fuse, check it with a multimeter set

INDEX

to OHM.

(Fig. 30)

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11. Dante Controller & Updater

11.1 Brief Intro about Dante
Dante is the de facto standard digital media networking solution, using standard IP infrastructure to network devices, and making
interoperability easy and reliable. It distributes uncompressed, multi-channel digital media via standard Ethernet networks, with near-
zero latency and perfect synchronization.
It’s the most economical, versatile, and easy-to-use media networking solution, and is scalable from simple installations to large-capacity
networks running thousands of channels. Dante can replace multiple analog or multicore cables with a single affordable Ethernet
cable to transmit high-quality multi-channel media safely and reliably. With Dante software, the network can be easily expanded and
reconfigured with just a few mouse clicks. Dante technology powers products available from hundreds of partners around the world.
For more information, please visit the Audinate website at www.audinate.com.

11.2 Dante Controller

Downloading Dante Controller
Dante Controller is available for download from Audinate’s website.
To download a copy of Dante Controller:
1. Go to the Audinate website: www.audinate.com.
2. Navigate to Products > Dante Controller.
3. Under ‘Download’, choose your operating system.
4. Click the red download button.
This will take you to the appropriate Dante Controller release page for your operating system.
Click the link under ‘File downloads’ to download the Dante Controller installer.

Installing Dante Controller on Windows

Once you have downloaded the self-installing Dante Controller file, navigate to the directory where you have downloaded it (e.g.
Desktop).
To install:
1. Ensure you are logged on to your PC as an administrator.
2. Navigate to and double-click the Dante Controller installer file.

INDEX
3. Read the license agreement. If you agree to the terms, select the ‘I agree’ checkbox and click
Install. If you do not agree to the terms, click Close.
4. Confirm / acknowledge any Windows security prompts that are displayed.
Dante Controller will then be installed. Dante Controller will be added to the start menu, under ‘Audinate’.
Note: Dante Updater will also be installed automatically.

Installing Dante Controller on macOS

To install Dante Controller on macOS:
1. Double-click the Dante Controller .dmg file. A drive icon will appear on your Desktop Finder window.
Double click on this to open.
2. Double click the Dante Controller .pkg. This will run the installer.
3. Read the license text, and if you accept the terms of the agreement, click Agree.
If you do not accept these terms, click Disagree to terminate the installation.
Note: Dante Updater will also be installed automatically.

Updating Dante Controller

Dante Controller can be updated directly from the application itself.

Checking for Updates Manually

In Windows:
From the Help menu, select ‘Check for Updates’.
In Mac OS X / macOS:
From the Dante Controller application menu, select ‘Check for Updates’.

Checking for Updates Automatically

Dante Controller can also check for updates automatically. If an update becomes available, you will be notified via a pop-up message.
To activate automatic checking, in the update dialog, select the option to check for updates automatically.

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 X4 | SERVICE MANUAL

11.3. Updating Firmware - Initialize Dante Board

Use the ‘Home’ tab to update your Dante devices.
Click the arrow icons to expand and collapse the sections.
Updates Available
The Updates Available section of the Home tab lists devices that have been discovered on your Dante network which are eligible for a
firmware update (devices for which there is new firmware available in the Dante Updater database).

To update all eligible devices:

1. Click Select All to select all the eligible devices.
2. Click Update Selected Devices.
3. When the update is complete, reboot the updated devices.
INDEX

To update a subset of the eligible devices:

1. Click the checkboxes for the devices that you want to update.
2. Click Update Selected Devices.
3. When the update is complete, reboot the updated devices.
Up-to-Date
The Up-to-Date section of the Home tab lists devices which are on the latest firmware versions currently available in the Dante Updater
database.
Note: The device manufacturer may have newer firmware available which has not yet been uploaded to Dante Updater.

About Product and Dante Versions

Product Version
The Product Version is set by the manufacturer, and is typically used to identify the overall firmware version for the host device (which may incorporate
non-Dante firmware or software).
• The ‘Product Version’ column displays the product version of the firmware currently on the device.
• The ‘Latest Product Version’ column displays the product version of the latest firmware file in the database.
Dante Version
The Dante Version is set by Audinate, and is used to identify the version of the firmware on the Dante module in the host device.
• The ‘Dante Version’ column displays the Dante version of the firmware currently on the device.
• The ‘Latest Dante Version’ column displays the Dante version of the latest firmware file in the database.
Latest Dante Version
The Audinate version of the latest update file in the Dante Updater database.

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 X4 | SERVICE MANUAL

11.4 About Failsafe

11.4.1 What is failsafe mode?
All Dante hardware modules use software loaded from Flash memory as part of their operation.
As with any storage device, it is possible to corrupt the data on the Flash part, potentially rendering it unusable, if there are interruptions
while writing to the Flash device.
By far the most common way for this to occur as with other Flash devices is by losing power to the Dante-enabled device in the middle
of a firmware upgrade.
To provide recovery from this event, Dante hardware modules have a special protected part of the Flash memory that will run in the
event the main part is corrupted.
When this is run, the module is in “failsafe mode”, and will wait for a recovery image to be provided by the Firmware Update Manager.

11.4..2 How do I tell if a device is in failsafe mode?

By viewing the device in the Dante Controller.
A Dante device that is in failsafe mode will appear with its default device name in red in the default network grid view of Dante Controller
(versions 3.1.x and above).

INDEX
11.4.3 How do I recover from failsafe mode?
To restore a device that has entered failsafe mode, use the Dante Firmware Update Manager ‘Failsafe Recovery’ option.

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 X4 | SERVICE MANUAL

11.5 Using Failsafe Recovery

Basic Steps
To recover Dante devices in safe mode:

1. Ensure the computer running Dante Firmware Update Manager and the device you wish to recover are on the same IP subnet.
(follow instruction n chapter 11.6 from point 1 to 13)
2. Disable all but one of the network interfaces on your computer.
3. Start Dante Firmware Update Manager.
4. If you see the interface selection screen, click Next to confirm the primary Dante network. (Image 1)
5. Select Failsafe Recovery. (Image 2)

Firmware Update Manager will browse the network to find safe mode devices.
6. After a few seconds, one of 3 screens will be displayed:

Screen 1- Incompatible Safe Mode Devices

INDEX

This screen indicates that you have two types of devices (for example, Brooklyn II devices and Ultimo devices) in safe mode on your
network. Only one type of device can be recovered at a time.
Click Back, disconnect either the Type 1 devices or Type 2 devices (it doesn’t matter which at this point), and click Failsafe Recovery
again. You will then see one of the two screens shown immediately below.
When you have restored one type of devices, repeat the process for the other type

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 X4 | SERVICE MANUAL

Screen 2- Finding devices for safe recovery

This screen indicates that Firmware Update Manager has detected at least device in safe mode, and is scanning the network for the full
list. It should take less than a minute to find all applicable devices.
When you are sure that all your safe mode devices have been found, click Stop Scan.

Screen 3. No safe mode devices found

INDEX
This popup indicates that Firmware Update Manager has not detected any devices in safe mode on the network.
Check to ensure that your safe mode device/s are connected to the same network as Firmware Update Manager.
If you are sure that a device is in safe mode, but Firmware Update Manager cannot find it, contact your device manufacturer.

Select the devices that you wish to recover and click Start.
A pop-up is displayed confirming that you wish to proceed.

7. Click OK to start the recovery.

Firmware Update Manager will display ‘Processing Safe Recovery’, and then ‘Safe recovery Done’ when the device/s are recovered.
The Dante module will reboot automatically.
Note: You will need to power cycle the host device (e.g. the mixing console containing the Dante module) after the Dante module
automatically reboots.
Apply the appropriate firmware update to bring the module firmware back up to the latest version (follow instruction of chapter 11.2
and 11.3).

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 X4 | SERVICE MANUAL

11.6 Dante Dynamic IP Restore

1. Download the last version of Dante controller (or at least 4.06.xx version) and install it on your PC (the download is available on
https://www.audinate.com/products/software/dante-controller)

2. Execute Dante Controller on your PC

3. Click on “Device Info” and then click twice on the device to restore (probably you will see it written in red)

4. After clicking twice on the device, the following window will be shown
INDEX

34
 X4 | SERVICE MANUAL

5. Take note about the IP address set on the device (ex. 169.254.200.121)
6. Close Dante controller
7. On your PC enter Control Panel.
8. Open “Network and sharing center”
9. Click on “Change adapter setting”
10. Right click on the network connection that you are using to connect the PC to the amplifiers (ethernet connection) and click on
“Properties”

INDEX
11. This window will be shown

35
 X4 | SERVICE MANUAL

12. Select TCP/IPv4 and click on properties. The following windows will be shown

13. Take note of your original configuration and then configure your computer’s network interface with a static IP address in the same
range as the IP address for the Dante device. Use the same values for the first three octets and choose a different number from 1 to
255 for the last octet (in this example Dante IP address is 169.254.200.121 , then choose 169.254.200.1 for your PC IP address). The
operating system will provide a suitable subnet mask (the last octet must be zero, however). In Windows, you can tab to the ‘Subnet
mask’ field to auto-populate the field.
14. Open Dante Controller
15. The device should now appear in the Routing tab of the Network View using the Network Config tab of the Device View.
INDEX

16. Click on Network config and select “obtain an IP address automatically and then click on “apply”

17. Close Dante controller

18. Set the computer’s network interface to obtain an IP address automatically or restore it to its previous address (Proceed as indicated
from point 7. to 13. of this chapter).

19. Execute the Dante controller and verify that in the main window of the software there is the restored amplifier correctly recognized.

NOW YOUR ISSUE SHOULD BE FIXED.

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 X4 | SERVICE MANUAL

12. Updating of the Firmware using ArmoniaPlus v1.2

On the bottom of the Armonia Workspace panel, click on
“Match” & on the top panel, click on “Discovery” in order
to load the unit.

This procedure may take up to 5 seconds.

Once properly loaded, the Amplifier and its Serial Number

should appear on the window.

By hovering the Mouse onto the unit, the following

information will be displayed.

EXAMPLE:
Model: X4 Dante
Serial: 00505285
Device Address: 169.254.7.192
Firmware: 1.8.6.160 (OLD VERSION)

INDEX
Click on “System List”.

Check on the amplifier required to Update Firmware.

Click on the “Update Selected”.

Upon clicking the “Update Selected”, the installation of

Firmware begins.

After completed the updating, Armonia will show the

latest firmware of the Amplifier.

Firmware: 1.8.7.15 (NEW VERSION)

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 X4 | SERVICE MANUAL

13. Update the SD Recovery Card Rev. 1

1) Save on your computer the folder “Recovery Procedure” we had sent you by WeTransfer

2) Plug a micro SD card into you PC and format it in FAT32 and left it insert in your computer.

3) Install HDDRawCopy1.10Setup.exe (from folder Recovery Procedure/Recovery SD Card)

4) Open HDDRaw software. This window will be shown.

5) To select the Source, Double click on ”FILE” row

INDEX

6) This window will be shown. Select the image File (different for X4 and X8) from the folder that you have saved on you
PC (Recovery Procedure/Recovery SD Card/FW/X4/SD-image-x4-1.8.6.128 (for X4 amplifier) or Recovery Procedure/Recovery
SD Card/FW/X8/SD-image-x8-1.8.6.128 (for X8 amplifier)) and click on open.

38
 X4 | SERVICE MANUAL

7) This window will be shown. Click on “Continue”

8) Now select the Target (the micro SD card insert in your PC formatted FAT32) and click to Continue

9) Wait till the end of copying procedure. Now you SD recovery Card is Ready. INDEX

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 X4 | SERVICE MANUAL

14. Recovery SD Card Procedure

Have the unit turned off for a few minutes in order to
completely discharge the internal capacitor’s bank.

With the unit still OFF, replace the original SD Card with
the X8 Recovery SD Card. (Provided to the authorized
service centre)
1 2
Switch the unit On, and complete the 6 steps portrayed
on (Fig. 31), est time 2.50 min.
3 4
Once completed, turn the unit OFF, restore the original
SD Card, and turn the unit ON again.

Unit in stand-by. Switch back on.

5 6

SD Card Recovery Complete.

(Fig. 31)

14.1 Setting the Serial Number and MAC Address

1) Place the files “update_plain.sh” and “update-X4.bin” in case of an X4 amplifier or files “update_plain.sh” and
“update-X8.bin” in case of an X8 amplifier (from the folder you have copied on your PC: Recovery Procedure/Model setting) in
a FAT32 Formatted USB Pen Drive (4,8,16 GB max).

2) Plug the USB into your PC

3) Open the file “update -plain.sh” with the program Note Pad ++
INDEX

4) Insert amp model, X4 or X8

5) Insert the serial number (see label on the cover)

40
 X4 | SERVICE MANUAL

6) Insert the Mac Address number, this may be found on the DIGI Board: Note: all serial numbers comprise 8 digits and
quotation marks, for example: “12345678”

Warning: the first 6 digits of the Mac address (highlighted in red) should never be changed!

7) Click on “save”

8) Remove the USB key from the PC and plug it in the amp.

9) Turn the amplifier ON

INDEX
10 As soon as the leftmost button (left to the USB port) lights up, press and hold the rightmost button. Wait 2.5 minutes,
once all the LEDs turn BLUE.

11) Check if the serial number is correct by connecting and discovering the unit to Armonìa

12) After that update the unit with new firmware

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 X4 | SERVICE MANUAL

15. Extracting the Log Files via Pen Drive

By inserting an empty FAT32 formatted USB pen drive
in the amplifier (Fig. 32) and simultaneously pressing for
3 seconds both buttons as indicated in the picture (Fig.
33), it is possible to automatically extract the log files into
the pen drive itself.
The log file will be named: log.csv
The Event file will be named events.csv

(Fig. 32)

Attach this files to an e-mail and send it to service@powersoft.it

(Fig. 33)

16. Extracting the Log Files via SD Card

With the amplifier turned off, remove the SD Card and place
it in an sd card adaptor.

Plug the sd card adaptor in the computer, look for the log
INDEX

file: log.csv

Attach the file to an e-mail and send it to service@powersoft.it

SD Card Location
Remember to place the SD Card back in its original location.

17. Soft Reset - Resetting the IP Address

This function is available from FW Versions 1.7.6.30 onward.
It resets the IP to Dynamic Conditions.
Default IP Address: 192.168.0.1
Turn the Amplifier on and keep the right and leftmost
pushbuttons pressed until the “beep”.

The Amplifier will cycle the following LEDs conditions.

EST Time: 1.10 min.
1 2 3

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 X4 | SERVICE MANUAL

18. Testing the Unit via ArmonìaPlus

Connect the unit to a pc via one of the Ethernet slots as
portrayed on (Fig. 34)
GREEN led ON (flashing)
Link/Activity indicator: Blinking – There is activity on this port.
Off – No link is established

GREEN led ON (solid)

Connection is correctly established between the two devices

YELLOW led ON ETH speed connection

(Fig. 34)
Amber on – Operating as a Gigabit connection (1000 Mbps)
Green on – Operating as a 100-Mbps connection.
Off – Operating as a 10-Mbps connection.

INDEX
Open ArmoniaPlus Application Click on the “Shortcut” Icon to open up
“Communication Manager”

3 4

Press “Refresh” & wait for Connection to establishager”

Click on to activate the network
Click on to pause the network

43
 X4 | SERVICE MANUAL

5 6

Click on Apply, and click on OK Click on “Match” and click on “Discovery”

The Unit and its Serial Number should appear within 5 seconds By hover the mouse cursor on top of the unit’s icon, it is possible
to check the Model, Serial, Retel(IP Address), Firmware
INDEX

9 10

Drag and drop the unit into the Workshop, notice the ‘white/red Once the Discovery Phase is complete (10 seconds) the square
square around the unit, this happens while Armonia is discovering will turn Green. Double click on the Unit to continue the test
with the unit

11 12

Click on the “Arrow” and Double Click on the Amplifier Double Click on the Matrix Area

44
 X4 | SERVICE MANUAL

13 14

Once the Discovery Phase is complete (10 seconds) the square Apply a 1KHz 1Vpp audio signal to CH1
will turn Green. Double click on the Unit to continue the test. Check for presence of the signal in all the other channel’s VMeters
Function
15 16 Generator

Input 1

INDEX
Apply a 1KHz 1Vpp audio signal to CH1
Check for presence of output signal in all channels.
Peak Current: 43.46 +/- 5%
RMS Current: 30.46 +/- 5%

Repeat this procedure by connecting the PC to the other ETH port on the unit’s SLOT Board

19. Final Checklist

Use the following list as a checklist once the amplifier has been successfully repaired.
1. The Device operates on all Mains configurations
2. The front LEDs operate correctly
3. Ethernet communication
4. Discovery
5. Correct Armonìa communication
6. Input signal present on all channels
7. Output signal present on all channels
8. Armonìa displays correct meter readings on all channels
9. The fans operate accordingly to the amplifiers’s status
IT IS CURRENTLY NOT POSSIBLE TO UPGRADE FROM A NON-DANTE AMP TO A DANTE ENABLED AMP AND VICE-VERSA

45
 X4 | SERVICE MANUAL

20. Restoring the Amplifier to its Factory Settings

(Copying the PAM files from a Virtual Machine to a Real Machine)
1 2

Right Click on the Virtual AMP, Select “PAM” then Click on “Ex-
Import a Virtual AMP from the Model List. port” to create & Save a Default X4 Dante.pam File at the Desktop

4
INDEX

Right Click on the Repaired AMP, Select “PAM” then Click on Click “Yes” to override the Preset Setting
“Import to copy the Default X4 Dante.pam File from the Desktop

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 X4 | SERVICE MANUAL

21. Replacement Parts

PART NUMBER DESCRIPTIONS

X4/STD/EMIFILTER/12
SMC01012.R +MECCANI TEST
+Silc+PCK
(EMI FILTER Ver 1)

X4/STD/EMIFILTER/12
SMC01012.V2.R +MECCANI TEST
+Silc+PCK
(EMI FILTER Ver 2)

X4/STD/ALI/12 +TEST +
SMD01009.R HSINK TEST +Silc+PCK
(PSU MODULE)

X4: X/STD/AMIN/14
SMD01062.V2.R +TEST +HSIN For Repair
(AMP MODULE Ver 2)

INDEX
VERSION 2.0

X4: X/STD/AMIN/14
SMD01006.R +TEST +HSIN Test+Silc
+PCK
(AMP MODULE Ver 1)
VERSION 1.0

FR000002.R X4/STD/FRONT BOARD

For Repair

X4/STD/REARLIVE1U For
SM000949.R Repair
(REAR BOARD)

SM001004.R X/STD/DIGI/12
(DIGI BOARD)

SM001007.R X/STD/ADLINK
(ADLINK BOARD)

X4 DIGI+ADLINK+FLC
SMC01007.R (ASSEMBLED + FLAT
CABLE)

47
 X4 | SERVICE MANUAL

X/STD/SLOT ETH/12 FOR

SM000948.R REPAIR
(SLOT ETHERNET
BOARD)

MODULO WiFi
PC000167 802.11abgn - USB A
(Wi-Fi BOARD)

Mini PCI Module

PC000172 BrooklynII 32Tx+32Rx
Audio Channels
(DANTE BOARD)

X4/STD/RAILS/10 FOR
SM000944.R REPAIR
(RAILS BOARD)
X4/STD/VARISTOR PCB X
SM001011.R REPAIR
(VARISTORS)
INDEX

X4_POWERSOFT/
FRONT_PANEL_ASSY
SM00F979 POWERSOFT
(FRONT PANEL
ASSEMBLED)
GTA QUATTRO_FRNT_
SM00F979.OU PNL
(Outline)

VN000041.00 CAB FAN 40X40X28mm

12V 32.9CFM 25000 RPM

X_Series: KIT COPRI

KT000301.R PLUG + Phoenix
(X SERIES PLUG
ASSEMBLY)

48
 X4 | SERVICE MANUAL

X SERIES MAINS
CN000480 CONNECTOR
(INTERNAL)

KT000854.R KIT X4 Flat cable

replacement

CB000527.02 X4 FRONT FLAT CABLE

CB000390 X8 CON. SPEAKON

ME001234.00 X4 VERS. 2.0 TOP

INDEX
COVER

ME001273.03 X4 2.0-BASE ASSEMBLY

ME001319.01 X4 2.0 REAR ASSEMBLY

49
 X4 | SERVICE MANUAL

ME001228.02 X4 - 2.0 - FRONT PLATE

ME000822.01 X4 SIDE RACK HARNESS

ME000832.01 X4 FAN BRACKET

ME000856.01 X4 PWS REAR

CONNECTOR

IS000064.01 X4 AMP, TOP SHIELD -

MACROFOL

IS000069.00 X4 FRONT RAIL SHIELD

FOR PCBA
INDEX

IS000094.02 X4 2.0 PSU LOWER

SHIELD

ET000464 X_Series: CONN_FAN_

AMPS

ET000465 X_Series: CONN_FAN_

PWS

ET000488 X SERIES CONNECTOR

POSITION

ET000710.03 X4 2.0 - REAR LABEL

50
 X4 | SERVICE MANUAL

ET000824.00 X4 2.0 BIADHESIVE FOR

FAN

FI000027.00 X4 FRONT AIR FILTER

ME001117 MAGNET NEODIMIO

CSN13 D13 H4,5mm

NU000055 FERRITE CORE EMI

22x6.35x13.5

VI000022 SPC_M3x15_FF_HEX_
SW5_NK_PLTD_BR_N_

VI000100 SPC_M3X17_FF_HEX_
SW5_N_

VI000220 SPC_M3x30_FF_HEX_
SW5_NK_PLTD_BR_N_

VI000224 SCW_TSPTX_M3x20_
ISO14581_SL_ST_A2

INDEX
VI000225 SCW_TSPTX_M4x8_
ISO14581_SL_ST_A2

VI000244 SCW_TBEI_M3x6_
ISO7380_SL_ST_8.8

VI000257 SCW_TSPTX_M3x8_
ISO14581_SL_ST_A2

SPC_M10-M8_F/F_HEX_
VI000275.00 AISI303 SL_ST_N_
(Spacer)

VI000291 SCW_TCEI_M3x35_
ISO4762_STEEL_12.9_

VI000295 SCW_TSPTX_M4x10_X20
_ISO14581_SL_ST_A2

VI000299 SCW_TBEI_M8x12_
ISO7380_SL_ST-A2

VI000329 NUT_M4_ISO4161-A4_
HEX_SW7_SL_ST_Y

VI000390 SCW_TBTX_M3x14

51
 X4 | SERVICE MANUAL

SCW_TCBTX_M3x6_T10_
VI000393 SPEC_PWT GLSTL_4.8_
WHR_DIN127B

VI000404 PLASTIC SNAP RIVET Ø

3mm L 6.1
SCW_TBTX_M4x8_
VI000410 ISO7380-1 GLSTL_
WH_8.8_TUFLOK_
SCW_TBTX_M2.9x9.5_
VI000421 ISO14585C GLSTL_WH_
C15_T10_

FUSE 16A500Vac F/
FU000057 ACTING 6.3x32 3AB
BMF(L)2200A/B
(Fuse for 4x PSU)

FUSE 16A 250Vac T/LAG

FU000027 (5x20mm)
(Fuse Fuse for 4x AMP)

KIT FANS X4 SERIES

KT000917.R REPLACEMENT
INDEX

(X2 FAN & X2 BRACKET)

ANTI-TAMPER LBL PWT

ET000861.00 GY SQUARE WARRANTY
SEAL

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 X4 | SERVICE MANUAL

22. Location to Paste the Anti-Tamper Label after Repaired.

For every In-Warranty repair, you have to paste the Anti-Tamper
Label on the instructed position.

Upon receiving the Faulty Unit, inspect the Label to see if there’s
any Tampering. IF found any sign of damage to the Label, Amplifier
will consider Out-Of-Warranty.

INDEX

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APPENDIX A: X SERIES FRONT PANEL

X Series Amplifier platforms offer remote control and monitoring
via Armonía and the X Series Front Panel Webapp described in Overview.
this document. The following is a brief description of the main page’s functions.
The X Series Front Panel Webapp has been developed and
Home
optimized for use in the latest version of your favourite tablet’s
browser. Refresh
For connectivity setup and details, please refer to your device’s
owners manual. Blink connected active X Series Amplifier Platform

Voltage, Current, Power and Temperature Monitoring

Connect the device.
Follow this procedure to activate the Wi-Fi connection and Mains Status Monitor (1/2/3 Phases)
remotely access your Powersoft X Series amplifier platform.
1. Switch on the amplifier by holding down the central button on Access Ganging functions
the front panel;
Access Internal User Defined Snapshot Gallery

Access Networking setup

Performs a Soft Reset.

2. Press the leftmost button in the front panel: the button will light
up and the system will establish a new local Wi-Fi network whose CPU
SSID is in the form:
Powersoft_MODELNAME_SERIAL
INDEX

(e.g. Powersoft_X8_71520)

The CPU window offers Voltage, Current, Power, Temperature,

and Phase Monitoring at a glance.
CONFIG
3. Access your mobile device and edit the Wi-Fi configuration;
4. Insert the following default Wi-Fi encryption password:
0123456789
5. Open the web browser and type the following IP address in the
address bar:

192.168.0.1
Bookmark this page for future access.
K Style Latency compensation may be selected via the CONFIG
window.
Furthermore: the Model Name, serial number, and firmware version

A
CH NAVIGATION

are all displayed within this window.

E
MENU

R
By tapping the NETWORK button, it is possible to toggle between

T A DHCP and STATIC settings

I
ED Note that any changes to the network’s IP Address, Subnet Mask,
and Gateway, do not influence the default Amplifier IP Address
used to access the X Series Front Panel Webapp.

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 X4 | SERVICE MANUAL

By tapping the Wi-Fi button, it is possible to edit the ESSID, the Within the Input window, by tapping on the AES 3 button, it is
default Password and the Band. possible to monitor the AES 3 Signal Status.
Tap “ESSID” in order to modify how the X Series Amplifier Platform Tap any channel on the CH Navigation bar in order to access the
displays its name on the network. channel’s monitoring functions.

Tap “PASSWORD” in order to modify the default Password.

Choose the appropriate BAND Setting.

By tapping on the SOURCE button, it is possible to access the

Channel Priority Selection

RESET
Tap the RESET button in order to perform a soft reset of the
following settings:
• EQ
• Groups
• Matrix
This soft reset is equal to Armonía’s Device Reset, found on In order to establish Channel Priority, enable the Backup Strategy
Armonía’s Workspace. by tapping the ENABLE button. It is now possible to drag the

INDEX
desired channel to the bespoken location.

INPUT
By tapping any Channel Input it is possible to access an overview MATRIX
of the Channel Input itself, whether DanteTM, or Analog/AES. To access the routing matrix, tap the matrix bar on the main page.

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The intuitive layout of the routing matrix is very similar to the one Toggle between 3 EQ layers by sliding left to right or vice-versa.
that is found in Armonía. Navigate to the Filter’s window by tapping the Filter Button
Routing a signal is achieved by tapping on the desired routing
option.
It is also possible to clear the matrix and restore the default setting
by tapping the bottom right buttons.
Navigate through the output channels by tapping on the channel
selection bar.

Add up to 32 filters by tapping on the “+” on the top left corner of

the Filters window.

Access to the routing matrix’s output section gain structure is

achieved by tapping on the Channel button.

Once the filter has been enabled, choose the desired type.
INDEX

Set the gain by dragging or tapping the virtual fader.

Fine tuning is achieved by tapping on the “+” or “-” buttons.

Access the Edit window by tapping Edit.

EQUALIZERS
Access the equalizer section by tapping on the EQ button.

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Fine tune the selected filter.

OUTPUT CHANNEL
Access the Output Channel window by tapping one of the Output
Channel Buttons.

SPEAKERS
Access the Speaker preset manager window by tapping one of the The Output Channel window grants access to the Output’s
Speaker button. Monitoring Functions, as well as Output Gain/Mute control and
Active Damping Factor Activation, unless the preset has been
locked via Armonía.

Select from one of the up to 200 speaker presets stored within the
amplifier.

INDEX
Access the Meters’ section of the Output Channel Window by
tapping on the Meters’ button.
Further Metering functions are available within this window.

Or access the presets stored in an external USB drive by tapping

on the USB button.

SNAPSHOTS
Access the Snapshot window by tapping one of the Snapshot
Button on the main page.

It is also possible to delete the selected preset, or to clear the

whole preset list by tapping on the appropriate Trash Bin buttons.

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Within the Snapshot window it is possible to recall up to 50 user In order to clear the Gang Settings on a given row, tap the Clear
defined Snapshots from the internal X Series Library, or from an button. Note that clearing does not influence the settings.
external USB drive.

Delete the Snapshot by tapping the Trash Bin Button. Note that Ganging is device susceptible: Ganging data will be lost
once the Front Panel has been disconnected.
In case multiple devices are connected to the same Amplifier
Platform (i.e. Armonía running on a computer while using the Front
Panel on another device), the Front Panel will display an error
message, and the Ganging configuration will be restored to its
default settings.

GANG
Access the Gang window by tapping one of the Gang Button.
INDEX

Through this intuitive interface, it is possible to link the Advanced

EQ, Gain, Delay, Polarity, and Mute parameters within the channels.

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IMPORTANT SAFETY ADDENDUM

The aim of this addendum is to describe the safety precautions to be undertaken when servicing any Powersoft amplifier/module.

WE RECOMMEND THAT ALL SERVICE OPERATIONS ARE CARRIED OUT BY A TRAINED TECHNICIAN
IF NOT EXPLICITLY STATED OTHERWISE, DISCONNECT THE AMPLIFIER FROM THE MAINS.
ALWAYS DISCHARGE THE INTERNAL CAPACITORS BANK PRIOR TO SERVICING THE AMPLIFIER

Common signs description:

The following is a description of all the warning signs that are commonly implemented throughout our range of products, and those that
are mandatory in every service station or workplace.
Label Meaning

General Danger

Danger: High Voltage

Danger: Hot Surface

Danger: Electrostatic Discharge (ESD)

INDEX
Electrical Grounding Point

Protective Footwear Must be Worn

Observe precaution for handling Electrostatic Discharge sensi-

tive devices

Safety precautions:
We recommend to follow all precautions stated by the law while
handling sensitive electrical components.

All of the servicing work must be carried in a EPA ESD compliant

environment, with the exception of the mere handling of the mechanical
parts.

An ESD protected workstation consists in:

• Static-Dissipative working surface connected to the EBP (Farnell 1503198)
• Wrist-chord and wrist band connected to the EBP (Farnell 1546970)

The technician must wear:

• Protective Footwear
• ESD EPA clothing (Farnell 1735510)
• Static dissipative gloves (Farnell 1503210)
The following pictures portray the minimum ESD-Protected setup,
including static dissipative working surface and wristband connected
to an Earth Bonding Point connected to the ground.

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 Powersoft S.p.A.
Via Enrico Conti, 5
50018 Scandicci (FI) Italy

Tel: +39 055 735 0230

Fax: +39 055 735 6235

General inquiries: info@powersoft.it

Sales: sales@powersoft.it
Application & technical support: support@powersoft.it
Service & maintenance: service@powersoft.it

powersoft-audio.com

Data are subject to change without notice. For latest update please refer to the online version available on www.powersoft-audio.com